The Clinical Research Coordinator (CRC) will work within the Bone Marrow Transplant clinical research program and support the research team in the overall conduct of clinical trials using Good Clinical Practice under the auspices of the Principal Investigator and the Clinical Research Manager. The CRC will be responsible for the primary data collection and management of patient clinical information as it pertains to participation in clinical trials. Ensures timely facilitation of trial assessments per protocol and collection of protocol related samples including shipment to outside entities as required. Will support and maintain participant/subject trial binders and may maintain regulatory binders, to ensure study compliance with all state, federal, and IRB requirements. May be responsible for pertinent IRB protocol submissions. This individual may also screen patients for protocol eligibility, obtain informed consent for non-treatment trials, and register study participants with the clinical trials management system, ONCORE.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Oversight of the clinical trials start-up process from receipt of protocols through the Scientific Review Committee and IRB submissions, and site activation activities.

• Responsible for data reporting and management, collection of source documents, use and development of case report forms, adverse events reporting, filing, and archiving of study records, and resolution of data queries.

• May prepare and or complete regulatory related reports and IRB submissions.  Maintain and organize study participant/subject trial binder and regulatory binders, enter all required study data on an ongoing basis and as applicable.

• Ensure all study related samples are collected, properly prepared, and shipped according to the protocol requirements and IATA/DOT regulations.

• Collaborate with other departments such as Protocol Scheduling, Materials Management, the Clinical Research Laboratory, Pharmacy, Research Nursing, and other departments, as needed per the requirements of the clinical trial.

• Responsible for organizing and preparing for both internal and external auditing and study monitoring visits.

• Coordination and management of clinical trials throughout the trial life cycle, including communication with sponsors and regulatory authorities.

• Close-out of clinical trials, including contributing to research articles, audit preparation, and communication with regulatory agencies and other disciplines involved.

• Interact with study participants as directed/required by the protocol and/or study team.

• May be responsible for tissue sample collection per trial requirements.

• Responsible for data entry of Subject Visit Tracking information into Clinical Trial Management System contemporaneously with medical visits, assessments, and other subject-specific information.

• Responsible for data entry of time and effort spent on study-specific activities and other administrative tasks into Clinical Trial Management System contemporaneously with work completed.

• Responsible for data entry of study-specific activity, including but not limited to monitor visits, external site enrollment, amendments, receipt of Safety Reports, etc. into Clinical Trial Management System contemporaneously with activity completed.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent organization and communications skills required. 

• Strong interpersonal skills – ability to effectively interact with all levels of staff and externals contacts.

• Must be detail oriented and have the ability to follow-through. 

• Ability to effectively manage time and prioritize workload.  

• Must practice discretion and adhere to hospital confidentiality guidelines at all times. 

• Must have computer skills including the use of Microsoft Office.

MINIMUM JOB QUALIFICATIONS:

• Bachelor’s Degree or 1 year of Dana-Farber Associate Clinical Research Coordinator experience required. 0-1 years of experience working in a medical or scientific research setting or comparable technology orientated business environment preferred.   

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT: All positions: May have contact with Adult and Pediatric patients of all ages and populations.  May distribute protocol schedules, quality of life surveys or other study-related questionnaires, subject diaries, and/or conduct follow-up communication with patients

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$48,100.00 - $54,400.00

The Staff Nurse’s responsibilities include assessment, planning, implementation and evaluation of nursing care for a complex patient population. The infusion nurse provides patient and family education and psychosocial and emotional support. He/she is a member of a multidisciplinary care team that requires effective communication and collaboration with co-workers and staff at the Institute, BWH, and other collaborating institutions and agencies. The infusion nurse identifies his/her own professional goals and learning needs. The role requires clinical expertise, critical thinking, collaborative practice, excellent communication skills and an understanding of the principles and practices of clinical research. The Mission, Vision and Core values of the Dana-Farber Cancer Institute are incorporated into all areas of practice.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities:

A. Delivers expert, evidence-based nursing care to patients and families.
1. Implements nursing process:
a. Assesses patient and family needs.
b. Analyzes assessment data to develop and support clinically accurate diagnoses.
c. Plans care by establishing goals with measurable outcomes.
d. Implements the plan of care.
e. Evaluates the patient’s response to interventions.
2. Documents care according to Institute and regulatory agencies’ requirements.
3. Administers medications, which may include chemotherapy, and performs procedures safely and efficiently in accordance with Institute policy.  May administer blood transfusions.
4. Evaluates educational and psychological needs of patient and family, and incorporates identified needs into the plan of care.
5. Educates patient and family regarding various aspects and treatment modalities of disease, which may include chemotherapy and radiation therapy. 
6. Recognizes and responds to emergency situations appropriately.  Maintains BLS certification.
7. Identifies appropriate community resources to promote continuity of care and makes appropriate referrals.
8. Complies with accepted standards of professional nursing practice, as well as with all licensure/registration requirements applicable to the nursing role.

B. Establishes rapport with patients and families from a variety of cultural, ethnic and religious backgrounds.
1. Interacts with patients and families in a caring and compassionate manner respecting the need for privacy and confidentiality.
2. Develops approaches to problem solving which meet the individual needs of the patients and families.
3. Demonstrates the knowledge and skills necessary to provide age-specific care and support to the populations served.
4. Fosters an environment that is sensitive to the needs of diverse populations, including but not limited to culture, ethnicity, gender, and age.

C.  Manages the environment of patient care.
1. Monitors the environment of care with attention to patient safety, and assures compliance with regulatory agency standards.
2. Complies with Institute, Nursing and Patient Care Services, and unit policies, procedures, work rules and standards of conduct.
3. Adheres to the Code of Ethics for Nurses with Interpretive Statements (ANA, 2001) in all aspects of professional practice.

D. Contributes to the formulation and achievement of goals on the unit, within the Division of Nursing and Patient Care Services, and the Institute.
1. Assists in defining goals and developing systems and work processes for the unit, the Division of Nursing and the Institute.
2. Participates in unit, program-based, and divisional committees, councils, and initiatives.
3. Demonstrates flexibility in setting and changing priorities.  Accepts additional responsibilities as needed.
4. Participates in QA/QI projects for the unit and the Division of Nursing and Patient Care Services.
5. Supports research activities within the unit, Division of Nursing and Patient Care Services, and the Institute.

E. Works collaboratively and functions as an effective member of the health care team.
1. Demonstrates the ability to work collaboratively with peers and co-workers. Effectively addresses and manages conflicts.
2. Demonstrates effectiveness as a contributing member to the multidisciplinary health care team.
3. Delegates as appropriate, and supervises assistive personnel in their provision of patient care.
4. Functions in the charge nurse role when necessary, collaborating with staff and coordinating flow of patients into the infusion areas.

F. Seeks opportunities to foster professional growth.
1. Identifies areas for professional growth.  Formulates professional goals, objectives and methods for accomplishing these.
2. Attends inservices, workshops and seminars.  Shares information gained with colleagues.
3. Facilitates professional growth of self and others by acting as a preceptor and mentor for new staff.
4. Collaborates in preparing professional reports, articles and presentations for colleagues and the public.
5. Meets all annual evaluation requirements and competencies within the established time period.
6. Pursues active membership in local and national professional organizations.

G. Procedural Nurse Responsibilities
1. Delivers expert, evidence-based nursing care to patients and families.
2. Perform pre procedural assessment with patients by obtaining medical history via pre procedural phone call to provide patient specific instructions:
a. Assess safety and tolerability of procedural sedation.
b. Perform medication reconciliation.
c. Review procedural sedation history.
d. Provide pre procedural instructions, providing the patient with opportunity to ask clinical questions without requiring separate call back.
3. Create patient specific premedication regiment in collaboration with procedure APP.
4. Obtain IV access and preprocedural lab work.
5. Administered preprocedural procedural medications, titrating according to specific patient needs. Also administer chemotherapy and performs procedures safely and efficiently in accordance with Institute policy. May administer blood transfusions.
6. Work as co-sign to Intrathecal Chemotherapy administered by APP.
7. Assists in emergency nursing procedures necessary for prompt control of changes in patient`s physical condition.
8. Maintains awareness of procedural suite activities and works with the Procedure Suite team to maximize workflow.
9. Keeps abreast of changing techniques in procedural nursing and maintains a high level of expertise in critical care.
10. Responsible for intraprocedural monitoring of patients not limited to maintain active airway, assesses effective circulation and respiration via capnography and telemetry monitoring.
11. Safely recover patients post sedation, perform discharge teaching, and evaluate safety of patient discharge.
12. Coordinate correct research specimen collection with research coordinators.
13. Maintain Joint commission readiness.
14. Provide as needed support for biopsy specimen collection when not acting in a procedural sedation role.

Knowledge, Skills and Abilities:

• Demonstrated ability to work as an effective member of an interdisciplinary team.
• Demonstrated skills in critical thinking, problem solving, and ability to make independent decisions.
• Ability to function in a busy work setting with patients with complex needs.

Minimum Job Qualifications:

Education: Associate degree, Nursing.  Baccalaureate degree in Nursing strongly preferred.  If Associate degree in Nursing, must complete BSN degree within 4 years.  Experience: Completion of the Oncology Nurse Residency Program (ONRP) or 1 year of recent experience as a Registered Nurse.  Ambulatory and/or oncology experience preferred.

License/Certification/Registration Required:

Licensed as a Registered Nurse in the Commonwealth of Massachusetts, or State of New Hampshire as appropriate required.  AHA BLS required (AHA ACLS accepted as minimum requirement).  Professional nursing certification preferred (OCN, BMTCN, CPHON, AOCNP, CRNI, RN-BC).

Supervisory Responsibilities:

None

Patient Contact:

Yes. Demonstrates understanding of special needs and behaviors of age groups of the population served: young adults to geriatrics.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$44.14 - $109.51

The Research Administrator Manager is responsible for the management of complex research portfolios of multiple laboratories and completes work autonomously, while working collaboratively with the Department Administrator (DA) as needed. The RA Manager functions not only as a subject matter expert in research administration, but also as a leader within the department and is responsible for direct management of Research Administration staff.

The Research Administrator Manager is responsible for a diverse set of funding types including federal, industry, foundation, donor, institutional, chargeback, and clinical trials, in addition to overseeing this responsibility among their staff. The Research Administrator Manager collaborates with and advises faculty and researchers on the preparation of sponsored research applications and/or the financial management of sponsored and institutional funds; and is responsible for problem solving on behalf of the department.

The Research Administrator Manager is responsible for collaborating with Institute central offices such as Research Finance, Accounts Payable, Research Administration, Special Funds, Grants and Contracts, the Clinical Trials Office, Office of General Counsel, and the Innovations Office. In addition to grant management and personnel management responsibilities, the Research Administrator Manager will lead special projects/ assignments either within the department or across departments and will represent the Department at Institutional Committees/ Workgroups. The Research Administrator Manager is responsible for partnering with Department Leadership and Faculty to set strategy and provide guidance and expertise.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

The Division of Population Sciences seeks a Research Administrator Manager to work in the McGraw/Patterson Center for Population Sciences. This growing and innovative center is committed to population-based research as a means to detect cancer early, prevent cancer at the community-based level, identify and evaluate cancer risk in high-risk populations, and measure the quality and outcomes of cancer therapy.

The Research Administrator Manager will provide grants management support to the faculty in the Division Population Sciences. The award-winning Population Sciences business office includes research administrators, administrative assistants, and program managers from diverse backgrounds with unique experience and expertise. The business office works collaboratively to support faculty conducting dry lab research and we are seeking motivated help to grow our team. 

The Research Administrator Manager is responsible for the following primary functions, autonomously in collaboration with DA as needed:

• Grant Preparation (pre-award)

• Portfolio Management (post-award)

• Procurement

• Human Resources

• Compliance

• Cores, Centers and Chargebacks

• Special projects and/or initiatives to improve systems and processes.

• In addition, the Research Administrator Manager is responsible for supervision of direct reports, including directing, managing, and coaching staff; completion of annual performance reviews, goal setting, and professional development; workload and resource allocation.

• Grant Preparation (pre-award):  Responsible for all administrative aspects of grant preparation of sponsored research applications. Review sponsor eligibility and application requirements and ensure applicants understand them, responsible for the entire application excluding scientific content, meet and communicate internal and external deadlines in a strict deadline-driven environment, research funding opportunities for investigators, draft non-scientific materials for proposals, coordinate with administrators and faculty from other departments or organizations to complete proposals, coordinate institutional review of proposals by Grants & Contracts and submission to sponsors, prepare JIT information and responses to other pre-award inquiries.
• Portfolio Management (post-award):  Responsible for the financial management of sponsored and institutional funds portfolio management. Prepare financial and narrative reports for sponsors while managing and adhering to specified deadlines, provide projection and project summary reports to investigators on a regular basis, ensure spending adheres to budget and sponsor and Institute guidelines, invoice and monitor receivables for clinical trial enrollment when appropriate, establish billing agreements as appropriate, track milestones and receivables for industry agreements.
• Procurement: Approve and/or initiate purchase requests for investigators and laboratory members via Purchase Orders and PCard.  Verify funds are available, expenses are allowable and correctly allocated in a timely manner.  Review and approve bills for core and center services.
• Human Resources: Onboarding - conduct financial analysis to determine availability of funding, assist in the development of job descriptions, post positions, approve salary offers, process visa applications and payments as appropriate. Ongoing - process merit, equity and promotions requests.  Manage salary allocations in adherence to funding guidelines and availability. Offboarding - manage termination process checklist, process termination paperwork.
• Compliance: Partners with faculty and researchers to ensure adherence to internal and external policies. This includes consulting with faculty/OGC/Innovations on MTA, DUA and consulting agreement processes. Also includes advising faculty and researchers and/or referring them to appropriate resources for other compliance issues such as financial conflict of interest and foreign influence. Educate new researchers and manage the federal time and effort process for applicable researchers. Continuous learning and educating of researchers on NIH Grants Policy Statement and DFCI Policies. Review Time and Effort prior to routing to researchers for certification.
• Cores, Centers and Chargebacks: Assist in pricing development and annual review of pricing, process monthly billing for internal and external customers, manage funds to ensure revenue meets expenditures.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Computer literacy:  Expert with new applications and software programs. Expertise with Excel/ Google Sheets preferred.
• Organization: Extensive experience with electronic document and email file storage. Able to complete projects with expertise, accuracy and on time. Adept at prioritization and managing multiple priorities simultaneously.
• Customer Service: Provides superb written and verbal communication. Demonstrated expertise with listening, inquiry, follow-up, and problem-solving skills. 
• Critical Thinking:  Demonstrated expertise assessing complex situations and developing solutions. Extensive experience with analyzing grant data through research, comprehension and application of regulations, policies, and procedures including NIH and other Federal, state and foundation regulations.
• Financial:  Adept with budgeting principles, including projections and the integration of multiple complex awards and types with varying project periods.
• Teamwork and Collaboration: Adept at cultivating relationships with faculty, research staff, department’s GM team, GM in other departments, and central departments.
• Institute operations and processes: Adept at directing faculty and researchers to appropriate departmental and institutional resources, including for issues or queries outside the standard scope direct responsibility. Expert knowledge of regulations, policies, and DFCI standard operating procedures (SOPs).
• Inclusion, Diversity & Equity:
• Promotes inclusive community where human differences are valued and celebrated and where all are welcome. Creates an inclusive work environment that engages and retains talent.
• Other:
• Able to lead and influence projects within the Department and across the Institute’s research central offices. Independently discusses and troubleshoots complex issues.  Shares ideas openly and accurately, and communicates them effectively, both in writing and verbally.
• Expert client-service, people management, and project management skills.

SUPERVISORY RESPONSIBILITIES: Directly supervises Research Administration staff.

MINIMUM JOB QUALIFICATIONS:

• Bachelor’s degree preferred
• 6 years of relevant experience with 1 year of people management preferred.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$117,200.00 - $133,500.00

The Pharmacy Department at the Dana-Farber Cancer Institute places emphasis on the values of reliability, professionalism, cooperation, teamwork, communication, positivity and inclusiveness. The Pharmacy Technician II, Infusion is responsible for providing technical support to pharmacy operations under the supervision of a licensed pharmacist. The Pharmacy Technician II, Infusion will staff in pharmacy locations/areas as required.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Practices as a pharmacy technician in accordance with all federal, state, DFCI and Joint Commission policies, regulations and standards
• Fills medication orders according to policy, while gaining proficiency with advanced preparations
• Ensures timely delivery of medication orders and/or supplies
• Utilizes multiple systems such as EHR (Electronic Health Record, Inventory Management Systems and other systems to complete and document duties. Identify issues and report as necessary
• Maintains the Pharmacy inventory: sorting, stocking, rotation of stock and expiration date checking
• Performs and documents quality control steps as required for safety and regulatory requirements
• Performs cleaning of sterile and non-sterile areas of the pharmacy as assigned.
• Trains other employees as assigned
• Communicates and escalates issues or problems
• May be assigned to cross-cover other locations or areas (e.g. materials management, outpatient, infusion, etc.)
• Performs other duties as assigned
• Performs sterile and non-sterile compounding of predominately hazardous drugs in compliance with USP <795>, USP <797>, USP <800>, DFCI policies and procedures and, when applicable research protocols
• Ensures compliance with requirements of medications within Research Protocols as assigned
• Maintains and supports Automated Dispensing cabinets including Federal controlled substance retrieving from Return drawer once certified
• Stocking emergency medication as appropriate by site
• Sets up and logs pharmacy batch compound products
• Site-Specific Infusion Technician Duties May Include:
• Provides ADS downtime support. Applicable to Chestnut Hill, Satellites and Pediatric
• Performs essential pharmacy inventory functions (e.g. ordering and receiving). Applicable to Chestnut Hill, Satellites and Pediatric

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to accurately perform pharmaceutical calculations
• Ability to utilize pharmacy technology systems
• Ability to develop proficiency of aseptic technique and the compounding of sterile products
• Ability to develop proficiency and mastery of compounding of non-sterile products
• Ability to independently troubleshoot issues and assist in resolution or escalation to the appropriate resource
• Ability to treat all others (fellow pharmacy staff, patients, nurses, providers, support personnel, etc.) with the utmost professionalism and respect
• Ability to effectively work within a collaborative team-focused environment
• Participate in department meetings and functions to promote a successful and efficient pharmacy workgroup
• Ability to effectively communicate both orally and in writing
• Demonstrated critical thinking skills (ability to analyze information objectively and make a reasoned judgment)
• Strong attention to detail

MINIMUM JOB QUALIFICATIONS:

The position requires a high school diploma or current enrollment in an accredited entry-level degree program for Pharmacy or a related field. The position also requires 2 years of pharmacy technician experience, including at least 1 year of compounding experience. Additionally, the position requires Massachusetts Board of Pharmacy Registration as a Pharmacy Technician, with National Pharmacy Technician Certification (PTCB) to be obtained within 1 year of hire. For roles at Londonderry or Merrimack Valley satellite locations, New Hampshire Board of Pharmacy Registration as a Pharmacy Technician is required.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT: None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$60,195.20 - $70,543.20

The Clinical Research Coordinator (CRC) will work within the Breast Oncology Cohort Studies clinical research program and support the research team in the overall conduct of clinical trials using Good Clinical Practice under the auspices of the Principal Investigator and the Clinical Research Manager. The CRC will be responsible for the primary data collection and management of patient clinical information as it pertains to participation in clinical trials. Ensures timely facilitation of trial assessments per protocol and collection of protocol related samples including shipment to outside entities as required. Will support and maintain participant/subject trial binders and may maintain regulatory binders, to ensure study compliance with all state, federal, and IRB requirements. May be responsible for pertinent IRB protocol submissions. This individual may also screen patients for protocol eligibility, obtain informed consent for non-treatment trials, and register study participants with the clinical trials management system, ONCORE. Some travel may be required.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Oversight of the clinical trials start-up process from receipt of protocols through the Scientific Review Committee and IRB submissions, and site activation activities.

• Responsible for data reporting and management, collection of source documents, use and development of case report forms, adverse events reporting, filing, and archiving of study records, and resolution of data queries.

• May prepare and or complete regulatory related reports and IRB submissions.  Maintain and organize study participant/subject trial binder and regulatory binders, enter all required study data on an ongoing basis and as applicable.

• Ensure all study related samples are collected, properly prepared, and shipped according to the protocol requirements and IATA/DOT regulations.

• Collaborate with other departments such as Protocol Scheduling, Materials Management, the Clinical Research Laboratory, Pharmacy, Research Nursing, and other departments, as needed per the requirements of the clinical trial.

• Responsible for organizing and preparing for both internal and external auditing and study monitoring visits.

• Coordination and management of clinical trials throughout the trial life cycle, including communication with sponsors and regulatory authorities.

• Close-out of clinical trials, including contributing to research articles, audit preparation, and communication with regulatory agencies and other disciplines involved.

• Interact with study participants as directed/required by the protocol and/or study team.

• May be responsible for tissue sample collection per trial requirements.

• Responsible for data entry of Subject Visit Tracking information into Clinical Trial Management System contemporaneously with medical visits, assessments, and other subject-specific information.

• Responsible for data entry of time and effort spent on study-specific activities and other administrative tasks into Clinical Trial Management System contemporaneously with work completed.

• Responsible for data entry of study-specific activity, including but not limited to monitor visits, external site enrollment, amendments, receipt of Safety Reports, etc. into Clinical Trial Management System contemporaneously with activity completed.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent organization and communications skills required. 

• Strong interpersonal skills – ability to effectively interact with all levels of staff and externals contacts.

• Must be detail oriented and have the ability to follow-through. 

• Ability to effectively manage time and prioritize workload.  

• Must practice discretion and adhere to hospital confidentiality guidelines at all times. 

• Must have computer skills including the use of Microsoft Office.

MINIMUM JOB QUALIFICATIONS:

• Bachelor’s Degree or 1 year of Dana-Farber Associate Clinical Research Coordinator experience required. 0-1 years of experience working in a medical or scientific research setting or comparable technology orientated business environment preferred.   

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT: All positions: May have contact with Adult and Pediatric patients of all ages and populations.  May distribute protocol schedules, quality of life surveys or other study-related questionnaires, subject diaries, and/or conduct follow-up communication with patients

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$48,100.00 - $54,400.00

Lead Clinic Coordinator:
In addition to the responsibilities of the Clinic Coordinator I and II, the Lead has additional duties outlined below:

Leadership:
• Role model and resource to the Clinic Coordinator team
• Motivates and drives effective performance of the team
• Possesses knowledge of multiple disease specific programs
• Working in coordination with the Practice Manager and Project managers, serves as leader/champion in the roll-out of initiatives and projects
• Establishes and develops strong working relationship with Nurse Director and Charge Nurses
• Participates in interviewing prospective candidates
• Contributes input on annual performance evaluation for Clinic Coordinators
• Ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment.
• Communicates team concerns, performance issues, and trends, to the Practice Manager
• Maintains strong lines of communication with the Practice Manager
• Understands and aligns with Practice Manager goals and Institute-wide goals and initiatives

Appointment Scheduling:
• Functions as a content expert in scheduling
• Maintains high level of expertise in Infusion scheduling working closely with Charge RNs and Nurse Director to maximize utilization of resources
• Responsible for scheduling mailbox management including monitoring and assignment to team members
• Monitors floor-based reports, scheduling reports and lab work queue
• Provides guidance, instruction, and direction to team members and notifies Practice Manager of performance issues
• First point of contact for questions and issues identified by disease based, back-office staff, i.e. Clinical Service Coordinators, New Patient Coordinators, Protocol Schedulers, etc.
• Troubleshoots scheduling errors and offers feedback to disease based, back-office staff

Emergency Response:
• Provides administrative support during Adult Medical Responses
• Actively participates in system downtime

Administrative:
• Assists in the development and maintenance of comprehensive training curriculum for Clinic Coordinators
• Creates and maintains administrative tip-sheets and tools, for floor-wide use
• Manages office supply par levels and orders supplies in accordance with budget guidelines
• Manages cleanliness of environment including: waiting room, check-in desks and check-out desks
• Maintains and organizes all administrative closets, drawers and cabinets
• Assists with new hire interviewing and onboarding
• Maintains list of VIP/Patient watch lists; serves as point of contact for operationalizing requests and communication of upcoming appointments to floor leadership
• Enters Infusion Nurses’ master schedule templates into Epic at the direction of Nursing
• First point of contact for patient wait time issues and coordinates service recovery as needed

Patient Experience:
• Real time collaboration with Lead Clinical Assistant on clinic flow, communication and resolution of bottlenecks
• Model superior, respectful, verbal and non-verbal communication with internal and external customers and patients
• Works with CA lead to manage patient wait-time issues and communications, escalating to Practice Manager and Nursing Leadership when necessary
• Provides and reports out on service recovery
• Offers support to Clinic Coordinators in challenging customer service and Provider issues

Information Technology:
• Assists in managing downtime operations; provides downtime guidance to Clinic Coordinators and provides timely notification and updates to Practice Manger
• Troubleshoots issues with clinical devices/systems/software
• Assists in managing Real Time Locating System (RTLS) including: troubleshooting; serving as first point of contact for systems related issues; and assisting in communication with Providers and nursing on status
• Manages the inventory, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads

MINIMUM JOB QUALIFICATIONS:
Clinic Coordinator I and II:
Bachelor’s degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required.

Clinic Coordinator II:
Bachelor’s degree preferred. At least 1-year experience as a Clinic Coordinator I at Dana-Farber.
Lead Clinic Coordinator:
In addition to job qualifications outlined for Clinic Coordinator II; desire to work toward a management position.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
• Excellent verbal and written communication skills
• Working knowledge of computers and technology
• Excellent customer service
• Ability to function as an integral member of the team
• Strong organizational skills with the ability to multi-task
• Strong problem solving and critical thinking skills
• Demonstrated flexibility and ability to take on additional responsibilities as situations require
• Ability to adapt to ever-changing environment

PATIENT CONTACT:
Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services.

WORKING CONDITIONS:
Ability to operate a computer, keyboard and standard office equipment required. While performing the duties of this job, the employee is occasionally required to stand; sit; walk; use hands to handle objects and office supplies; reach with hands and arms.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Lead Clinic Coordinator:

In addition to the responsibilities of the Clinic Coordinator I and II, the Lead has additional duties outlined below:

Leadership:

• Role model and resource to the Clinic Coordinator team
• Motivates and drives effective performance of the team
• Possesses knowledge of multiple disease specific programs
• Working in coordination with the Practice Manager and Project managers, serves as leader/champion in the roll-out of initiatives and projects
• Establishes and develops strong working relationship with Nurse Director and Charge Nurses
• Participates in interviewing prospective candidates
• Contributes input on annual performance evaluation for Clinic Coordinators
• Ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment.
• Communicates team concerns, performance issues, and trends, to the Practice Manager
• Maintains strong lines of communication with the Practice Manager
• Understands and aligns with Practice Manager goals and Institute-wide goals and initiatives

Appointment Scheduling:

• Functions as a content expert in scheduling
• Maintains high level of expertise in Infusion scheduling working closely with Charge RNs and Nurse Director to maximize utilization of resources
• Responsible for scheduling mailbox management including monitoring and assignment to team members
• Monitors floor-based reports, scheduling reports and lab work queue
• Provides guidance, instruction, and direction to team members and notifies Practice Manager of performance issues
• First point of contact for questions and issues identified by disease based, back-office staff, i.e. Clinical Service Coordinators, New Patient Coordinators, Protocol Schedulers, etc.
• Troubleshoots scheduling errors and offers feedback to disease based, back-office staff

Emergency Response:

• Provides administrative support during Adult Medical Responses
• Actively participates in system downtime

Administrative:

• Assists in the development and maintenance of comprehensive training curriculum for Clinic Coordinators
• Creates and maintains administrative tip-sheets and tools, for floor-wide use
• Manages office supply par levels and orders supplies in accordance with budget guidelines
• Manages cleanliness of environment including: waiting room, check-in desks and check-out desks
• Maintains and organizes all administrative closets, drawers and cabinets
• Assists with new hire interviewing and onboarding
• Maintains list of VIP/Patient watch lists; serves as point of contact for operationalizing requests and communication of upcoming appointments to floor leadership
• Enters Infusion Nurses’ master schedule templates into Epic at the direction of Nursing
• First point of contact for patient wait time issues and coordinates service recovery as needed

Patient Experience:

• Real time collaboration with Lead Clinical Assistant on clinic flow, communication and resolution of bottlenecks

• Model superior, respectful, verbal and non-verbal communication with internal and external customers and patients
• Works with CA lead to manage patient wait-time issues and communications, escalating to Practice Manager and Nursing Leadership when necessary

• Provides and reports out on service recovery
• Offers support to Clinic Coordinators in challenging customer service and Provider issues

Information Technology:

• Assists in managing downtime operations; provides downtime guidance to Clinic Coordinators and provides timely notification and updates to Practice Manger
• Troubleshoots issues with clinical devices/systems/software
• Assists in managing Real Time Locating System (RTLS) including: troubleshooting; serving as first point of contact for systems related issues; and assisting in communication with Providers and nursing on status
• Manages the inventory, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads

MINIMUM JOB QUALIFICATIONS:

Clinic Coordinator I and II:

Bachelor’s degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required.

Clinic Coordinator II:

Bachelor’s degree preferred. At least 1-year experience as a Clinic Coordinator I at Dana-Farber.

Lead Clinic Coordinator:

In addition to job qualifications outlined for Clinic Coordinator II; desire to work toward a management position.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent verbal and written communication skills
• Working knowledge of computers and technology
• Excellent customer service
• Ability to function as an integral member of the team
• Strong organizational skills with the ability to multi-task
• Strong problem solving and critical thinking skills
• Demonstrated flexibility and ability to take on additional responsibilities as situations require
• Ability to adapt to ever-changing environment

PATIENT CONTACT:

Yes, this position entails patient contact and communication.  Methods of contact are in person, via telephone, written letter or email.  Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic).  This position may or may not include provision of wheelchair escort services.

WORKING CONDITIONS:

Ability to operate a computer, keyboard and standard office equipment required.  While performing the duties of this job, the employee is occasionally required to stand; sit; walk; use hands to handle objects and office supplies; reach with hands and arms.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$57,500.00 - $65,000.00

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$20.94 - $29.27

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8a-430p or 830-5pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 2123 Periop Procedural Scheduling

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs

II.    Major Responsibilities: 

1.    Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.  
2.    Confirms and verifies patient demographic and insurance information.
3.    May collect co-payments from patients upon arrival.
4.    Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. 
5.    Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Position Qualifications:
License/Certification/Education:

Required:
1.    High School Diploma.
Preferred:
1.    Associate’s or Bachelor’s degree.

Experience/Skills:

Required:
1.    3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
2.    Requires the ability to use specialized applications software and computer systems.
3.    Necessitates individuals who are multifunctional and able to work under stressful situations.
4.    Exemplifies, professional behavior and excellent communication and human relations skills.
Preferred:
1.    Knowledge of business office procedures and medical terminology/procedures preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$37.51 - $81.95

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Monday through Friday, Weekends - Every Third Weekend

Scheduled Hours:

7p-7a

Shift:

3 - Night Shift, 12 Hours (United States of America)

Hours:

24

Cost Center:

10020 - 1545 PAV 4 and 5

Union:

MNA-University (Massachusetts Nurses Association)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$52.50 - $57.50

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

days or evenings

Shift:

4 - Mixed Shift, 12 Hours (United States of America)

Hours:

0

Cost Center:

10020 - 3984 Cardiac Cath

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

I. Major Responsibilities: 
1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.
2. Performs patient assessment/reassessment according to standard procedure.
3. Develops and coordinates individual plan of care including discharge planning.
4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.
5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:
License/Certification/Education:
Required:
1. Current Massachusetts Nursing licensure and registration.
2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.
Preferred:
1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:
Required:
1. Thorough knowledge of the discipline of Nursing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$15.00 - $24.58

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

days or evenings

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

10020 - 3984 Cardiac Cath

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the appropriate licensed clinician, the Patient Care Technician I performs a variety of patient care activities. Receives workplace education and training to assist members of the healthcare team in the care of patients.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.

II.  Position Qualifications:

License/Certification/Education:

Required:

1.    Minimum of a high school education or GED.
2.    Basic Life Support certification within 30-days as a condition of employment. 

Experience/Skills:

Required:
1.    Ability to read, write and communicate in English in a clear and concise manner.
2.    Basic computer skills
3.    Basic Medical Terminology knowledge. 
4.    Must be able to remain calm when under stress or in emergency situations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$15.75 - $28.35

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - One Major Summer Holiday, Holidays - One Major Winter Holiday, Weekends - One Full Weekend a Month

Scheduled Hours:

Per Diem

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

24050 - 2340 Emergency Room

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$15.75 - $28.35

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Weekends - Every Other Weekend

Scheduled Hours:

3:00p-11:30p

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

32

Cost Center:

24050 - 2340 Emergency Room

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs a variety of clerical activities necessary for the efficient functioning of patient care unit and related duties.

I. Major Responsibilities:

1.  Serves as unit receptionist, directs patients, visitors and others.  Answers telephone and intercom.  Takes and relays messages.  Refers unusual or questionable situations to supervisor or others.
2.  Uses pneumatic tube system, dumb waiter, and receives and transmits messages.  Arranges for specimen transport.
3.  Transcribes physician orders.  Enters orders into entry system according to standard procedure.  Utilizes down time procedures when indicated.
4.  Duplicates reports, mails and distributes same.  Prepares and maintains patient charts and kardexes. Assembles medical records. Files reports and other documents such as laboratory and radiology reports and other information in appropriate part of medical records. Charts temperatures, pulses, blood pressures, weights and respiration. Prepares diet sheets. Ensures completeness of charts and chart documents. Collates medical records according to standard procedure. Assists physician or others in procuring medical records.
5.  Schedules patients for consults and diagnostic and therapeutic services.  Ensure appropriate transportation to scheduled appointments utilizing services of ancillary departments.  Ensures preparation of charts, rooms, ambulances and other services as required or directed.
6.  Obtains past medical records, prepares transfer and discharge charts, prepares documents to accompany departing patients, and arranges patient transportation.
7.  Maintains censuses with admissions, transfers and discharges. 
8.  Arranges admission, transfer, discharge for patients.
9.  Enters, maintains, and retrieves computer information.  Orders and maintains equipment and supplies.  Maintains work area in neat and orderly fashion.
10. Maintains unit log as necessary.  May be required to provide supply and dispatch services.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. Equivalent to high school plus additional specialized training.  
2. Knowledge of a variety of office procedures, operation of office equipment such as computer.
Experience/Skills:

Required:
1. Ability to handle multiple priorities and effective communication.  
2. 3 to 12 months experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$15.00 - $25.71

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Weekends - Every Other Weekend

Scheduled Hours:

3:00p-11:30p

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

24050 - 2340 Emergency Room

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

$3,000.00 Sign On Bonus! A talent acquisition caregiver will provide more details into the sign on bonus during the interview process.  

Position Summary:

This position performs various patient care activities related to caring for the personal needs and comfort of patients under the direction of the Registered Nurse (RN).  Performs clerical and clinical functions under the direction of the RN.

Major Responsibilities:

• Provides direct patient care in a safe, sensitive, and timely manner according to departmental policies and procedures.
• Supports the patient care process in the unit by performing a variety of duties and procedures in accordance with departmental policies and procedures. Duties include, but not limited to, obtaining EKGs, collecting laboratory specimens, performing phlebotomy tests, collecting vital signs, or preparing patients for surgery (dressed in hospital gown, jewelry removed, hospital ID band, paperwork available, baseline vital signs).
• Initiates, completes, and maintains documentation such as medical records, physician orders, transcription, and departmental logs with accuracy and in a timely manner.
• Stocks, maintains, and replaces supplies on a daily or as needed basis.
• Applies and adheres to the principles of infection control and sterile technique in all aspects of the technician role.
• Performs clerical and secretarial duties as required.
• Participates in departmental performance improvement and training activities.
• Interacts and copes effectively with diverse populations in stressful situations resulting from trauma and illness.
• Performs duties and procedures specific to the role proficiently in accordance with departmental competencies and procedures.
• Provides quality service consistently with departmental and hospital philosophy.

Standard Staffing Level Responsibilities: 

• Meets established productivity standards.
• Facilitates and promotes the sharing of knowledge and content throughout departments.
• Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.
• The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.
• Adheres to change control processes.
• Participates in cross training to optimize department resources.
• Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.
• Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.
• Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.
• Adheres to the HealthAlliance Hospital Code of Conduct and Behavior Standards and dress code.
• Complies with established environment of care/safety policies and procedures and all health and safety requirements.
• Maintains and fosters an organized, clean and safe work environment.
• Contributes to the development and application of process improvements.
• Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.
• Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis.
• Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.
• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standard of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

 Position Qualifications:

License/Certification/Education:

Required:

• High School diploma or equivalent
• Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT) Certification, Certified Medical Assistant (CMA), Combat Medic Specialist (MOS 68W) trained, Nursing Student 2ndyear if Associate Degree Nursing (ADN) program, or Nursing Student 3rdyear if Bachelor’s Degree Nursing (BSN) program
• Current Basic Life Support (BLS) certification

Experience/Skills:

Required:

• Minimum one (1) year of CNA, EMT, CMA, recent military medical, or direct patient care experience
• Knowledge of medical terminology, infection control guidelines, and sterile techniques
• Ability to take direction, set priorities, and organize work assignments
• Strong attention to detail
• Strong interpersonal skills
• Ability to read, write, and speak clearly in English
• Must be able to remain calm when under stress or in emergency situations

 Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$37.51 - $81.95

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Weekends - Every Other Weekend

Scheduled Hours:

3 pm - 11:30 pm

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

10020 - 2147 Nursing 8 North

Union:

MNA-University (Massachusetts Nurses Association)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Inpatient Oncology RN experience preferred.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Hiring Range:

$166 - $200/hr

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Location: Fitchburg, MA

Facility: HealthAlliance-Clinton - Simonds-Sinon Regional Cancer Center

Department: Department of Medicine

Specialty: Hematology Oncology

Schedule: Per-Diem

UMass Memorial Health, the premier health and wellness partner for the people of Central Massachusetts and the largest healthcare system in the region, is seeking a passionate and skilled Per-Diem GeneralOncologist to join our Division of Hematology/Oncology within the UMass Memorial Medical Group working at our HealthAlliance Simonds-Sinon Regional Cancer Center location in Fitchburg, MA. This position offers a unique opportunity to deliver high-quality community-based cancer care at a well-established practice.

About the Role:

Join a vibrant and growing Division of Hematology/Oncology, which includes:

• 28 Board-Certified Physicians and 33 Advanced Practice Providers
• An integrated, multidisciplinary Cancer Center of Excellence focused on clinical care and innovation
• Access to state-of-the-art clinical and research facilities
• Affiliation with the UMass Chan Medical School, a nationally ranked academic institution

This role offers a dynamic mix of clinical care, teaching, research, and leadership opportunities with a clinical focus on general oncology, including but not limited to Thoracic and Head/Neck Oncology, Gastrointestinal Malignancies, and Classical Hematology.

Key Highlights:

• Primary clinical focus: Thoracic and Head/Neck Oncology, Gastrointestinal Malignancies, and Classical Hematology in the outpatient settings
• Clinic schedule: 4-6 half-day sessions per week, average of 8 patients per session
• Electronic Medical Record: Epic
• Practice site(s): Health Alliance Simonds-Sinon Regional Cancer Center location in Fitchburg, MA
• Competitive compensation

What We’re Looking For:

• Board-certified or board-eligible in Hematology/Oncology
• MD or DO degree and eligibility for Massachusetts medical licensure
• A strong commitment to patient-centered clinical care
• Ability to thrive in a collaborative, interdisciplinary team environment

Join Us:

If you're a dedicated oncologist looking to make a meaningful impact through patient care and community engagement, we invite you to apply and become part of our growing team.

Interested candidates are asked to submit a cover letter and curriculum vitae to:

David Cachia, MD

Clinical Chief, Division of Hematology/Oncology

Chair, Hematology/Oncology Executive Council

Associate Professor of Medicine, UMass Chan Medical School

c/o Jessica Merlo, Provider Recruiter

[email protected]

To learn more about the Division of Hematology/Oncology, please visit: https://www.umassmed.edu/hema_oncology/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$37.51 - $81.95

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Monday through Friday, Weekends - Every Third Weekend

Scheduled Hours:

7p-7a

Shift:

3 - Night Shift, 12 Hours (United States of America)

Hours:

36

Cost Center:

10020 - 1545 PAV 4 and 5

Union:

MNA-University (Massachusetts Nurses Association)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$15.00 - $25.82

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - One Major Summer Holiday, Holidays - One Major Winter Holiday, Sunday through Saturday, Weekends - One Full Weekend a Month

Scheduled Hours:

Minimimum 4 shifts per month

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

10020 - 1408 Cardiac Step Down

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry).  Measures and records patients’ height and weight. 
8.    Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards.  Collects, labels and prepares specimens for transport to lab.  
9.    Phlebotomy in certain locations.
10.    Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
11.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
12.    Observes, measures, records oral food and fluid intake.  Sets up full strength tube feeding solutions and refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed.    
13.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
14.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
15.    Replenishes patient and unit supplies and equipment.
16.    Requests assistance from identified resources when more direction is needed.  
17.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
18.    Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.
II.  Position Qualifications:
License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Current Basic Life Support.
Experience/Skills:
Required:
1.    Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCT I.
or 6 months of prior inpatient/outpatient direct patient care experience.
2.    Ability to read, write and communicate in English in a clear and concise manner. 
3.    Medical Terminology.
4.    Computer skills. 
5.    Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.  
6.    Must have proven problem-solving abilities for routine situations.
7.    Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.
III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

Job Title:    Patient Care Technician I
Job Profile Summary: 
Under the direction of the appropriate licensed clinician, the Patient Care Technician I performs a variety of patient care activities.  Receives workplace education and training to assist members of the healthcare team in the care of patients. 
I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respiration, blood pressure and pulse oxymetry).  Measures and records patients’ weights and heights. 
8.    Performs EKG’s, Point of Care (POC) tests and bladder scanning. Collects, labels and prepares specimens for transport to lab.  
9.    Performs other selected unit specific procedures, such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
10.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure.
11.    Observes, measures, records oral food and fluid intake.  Refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed. 
12.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
13.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
14.    Replenishes patient and unit supplies and equipment as needed.
15.    Requests assistance from identified resources when more direction is needed.  
16.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis. 
 
Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.
II.  Position Qualifications:
License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
1.2.    Basic Life Support certification within 30-days as a condition of employment. 
Experience/Skills:
Required:
1.    Ability to read, write and communicate in English in a clear and concise manner.
2.    Basic computer skills
3.    Basic Medical Terminology knowledge. 
4.    Must be able to remain calm when under stress or in emergency situations

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Reporting to the Chief of Dosimetry and the Director of Clinical Physics Operations the Senior Dosimetrist is responsible for performing and delegating patient-specific medical dosimetry tasks.

The Senior Dosimetrist helps prepare the team for integration of future innovations such as artificial intelligence, remote dosimetry, and other disruptive technologies. Working closely with departmental leadership, the Senior Dosimetrist is central in driving clinical excellence, safety, efficiency, and innovation across the system.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Patient Care: Perform and supervise patient-specific dosimetry tasks, ensuring safe and accurate radiation treatments. Work alongside dosimetrists, radiation oncologists, radiation therapists and physicists to support treatment planning, simulation, image processing, and treatment delivery. Support and evaluate the implementation of advanced procedures such as IMRT, IGRT, SBRT. Participate in departmental chart reviews, clinical trials, and national protocols, providing necessary documentation.
• Treatment Planning: Responsible for specific disease sites. Collect and analyze patient data and design optimal approaches for treatments. Responsible for basic dose calculation and 2D, 3D, IMRT, SBRT, SRS/SRT using treatment planning software on several different platforms. Interact with radiation oncologists to define target volumes and critical structures. Participate in the implementation of new techniques and treatment modalities for radiation therapy. Participate in clinical research and data submission for clinical trials.
• Leadership and Management: Serve as a member of the dosimetry team, providing expertise in treatment planning. Help with integrating new technologies, including AI-assisted planning and remote dosimetry workflows. Participate in departmental quality improvement initiatives and committees. May be required to lead specific disease site treatment planning efforts, which include participating in disease site clinical meetings, leading and updating disease site in-services, training and cross training new hires and co-workers, serving as a liaison between physicians and the planning group for a specific disease site
• Teaching, Training, and Research: Provide or delegate training and educational support for dosimetry students, physician residents, physics residents, and radiotherapy students. Keep the dosimetry team informed of departmental policies, procedures, and innovations. When appropriate, participate in research and development projects in collaboration with faculty members.

Knowledge, Skills and Abilities

• Understanding of diverse treatment sites and techniques.
• Positive attitude, strong work ethic, and ability to work collaboratively in multidisciplinary teams.
• Strong problem-solving skills and desire to drive safety, efficiency, and quality improvements.
• Advanced knowledge of treatment planning principles, dose calculation algorithms, plan optimization, beam geometry, and machine/MLC characteristics across photon and electron energies.
• Expertise in SBRT/SRS planning, immobilization considerations, PTV/OAR trade-offs, heterogeneity corrections, and end-to-end plan QA in conjunction with Physics.
• Ability to design and standardize planning templates, checklists, and peer-review processes to improve safety, reduce variability, and increase throughput.
• Excellent communication and interpersonal skills; able to collaborate effectively with physicians, physicists, therapists, nurses, and IT to achieve consensus and resolve issues.
• Commitment to patient safety, quality, and confidentiality; maintains professionalism and resilience under pressure.
• Proficiency in treatment planning systems, image fusions, contouring, and oncology information system workflows.
• Commitment to advancing the field of dosimetry through innovation and continuous improvement.
• Programming skills preferred, particularly for developing scripts and automation tools to improve treatment planning workflows.

Minimum Job Qualifications

• Bachelor’s degree required.
• Completion of a Medical Dosimetry Program (post-BSc degree) required.
• Master’s degree in Physics, Computing or Math preferred.
• 3 years of clinical experience in medical dosimetry required.
• Demonstrated leadership/management experience for at least one disease site.
• Current board certification in Medical Dosimetry (CMD) required.

License/Certification/Registration Required:

• Current board certification in Medical Dosimetry (CMD) required.

Supervisory Responsibilities: None

Patient Contact:

• Yes, may have occasional contact with radiation therapy patients, as requested by therapists and physicians.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$161,500.00 - $179,500.00

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$17.69 - $28.01

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Weekend

Scheduled Hours:

16 hrs 330p-11:30p

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

16

Cost Center:

10021 - 5662 Op Registration

Union:

SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians. We serve as a role model in the community by promoting healthy lifestyle habits such as a tobacco and smoke free campus.
 

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration and basic scheduling skill.

Major Responsibilities:

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedules patients for treatment and services for multiple providers at multiple campuses. 
• Coordinates the provision of multiple services to patients.
• Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations.
• Collects patient liabilities prior to or on the date of service, as appropriate. 
• Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities.
• Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Follows up to correct discrepancies as required. Telephones and/or notifies patient of appointment times.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services. Mails patient information packets to patients.
• Transcription of paper orders when applicable.
• Assesses patients’ financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
• Maintains accurate and timely records, logs, charges, files and related information as required.
• Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
• Reviews work queues to ensure accurate and timely billing.
• Monitors and maintains Patient Access and Revenue Cycle Work queues.
• Maintains scheduling and/or registration accuracy rate of 97% or above.

All Responsibilities are essential job functions unless otherwise noted.

Position Qualifications:

License/Certification/Education:

Required:

High School Diploma Required.

Preferred:

Associate or Bachelor’s Degree in Business or Healthcare related field preferred.

Must work every other weekend and Holidays. Also, must be available to train on first and second shift the first 5-6 weeks. EPIC training classes are in Worcester for the first two weeks 8am-4:30pm. Position is 3:00pm-11:30pm. Hours can vary slightly depending on departmental need. Work schedule days are below.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$28.14 - $41.12

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00am-4:30pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10010 - 5770 Ophthalmology Clinic

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs selected and delegated nursing tasks in the care of patients. Completes patient physical assessment. Performs and/or delegates patient treatments as ordered by Provider and participates in education plan for patient/family.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$19.74 - $26.96

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Weekends - Every Other Weekend

Scheduled Hours:

7AM - 3:30PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

99940 - 5490 Registration Services Univ

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

II.    Major Responsibilities:

1.    Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system.  Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
2.    Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.  
3.    Obtains and verifies workman’s compensation and automobile coverage when required
4.    Schedules and/or arrives Radiology, Lab and basic ancillary service appointments. 
5.    Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection
6.    Coordinates the provision of multiple services to patients.
7.    Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
8.    Performs Surgical Day admissions
9.    Performs bed control, transfers, discharges and admissions tasks
10.    Provides patient with standard information regarding their personal preparation for scheduled procedures and services.  
11.    Assesses patients’ financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
12.    Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
13.    Maintains accurate and timely records, logs, files and related information as required.
14.    Completes online death certificate registry. 
15.    Receive and secure patient valuables.
16.    Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.
Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures and objectives.
2.    Attends variety of meetings, conferences, seminars, and on-going training as required or directed.
3.    Demonstrates use of Lean Methodology and Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements including use of PPE as required by policy.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6.    Performs other similar and related duties as required or directed.

All Responsibilities are essential job functions unless otherwise noted.

III.    Position Qualifications:
License/Certification/Education:

Required:
1.    High School Diploma.
Preferred:
1.    Associate Degree or certificate in Healthcare related field. 

Experience/Skills:

Required:
1.    Proficient data-entry skills with attention to detail.
1.    Must have computer skills that include use of Windows and the ability to navigate.
2.    Customer service skills both verbal and written; with a variety of internal and external customers.
3.    Ability to work in a high volume, team-oriented environment.
4.    English speaking, reading and writing skills.
Preferred:
1.    1-2 years of data entry and/or customer service experience 
2.    Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.
3.    Previous insurance verification experience.
4.    Bilingual speaking, reading, and writing skills.
5.    Demonstrated knowledge of medical terminology.

Unless certification is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Department-specific competencies, including age-specific competencies, and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with the position incumbents.

IV.    Physical Demands and Environmental Conditions:
Work is considered moderate.  Position requires work indoors hospital outpatient and Emergency Department environment.
Holiday and/or weekend shift work, as well as after-hours coverage as required.
 

Week 1: Sunday, Tuesday, Thursday

Week 2: Monday, Wednesday, Saturday

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$23.81 - $35.08

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

7-3:30

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5458 Coding Services

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Interprets a wide variety of clinical and diagnostic documentation in order to process hospital and / or pro-fee charges for episodes of outpatient care. Assigns appropriate ICD-CM (current edition) and CPT codes as well as modifiers. Based on account type, may assign ICD-PCS codes, as appropriate adhering to official coding guidelines.

I. Major Responsibilities:
1. Upon review of the medical record, performs analysis on documentation, which includes review of tests / reports to determine the appropriate ICD-CM (current edition) and / or CPT codes as well as modifiers. Based on account type, may assign ICD-PCS codes, as defined by official coding guidelines and other recognized reference materials.
2. Verifies documentation is present to substantiate codes assigned.
3. Assists in resolving incomplete and / or missing chart documentation in order to expedite coding and billing.
4. Participates in the continuous coding audit and performance management program. 
5. Maintains coding accuracy rate of not less than 95% for optimal reimbursement as well as department productivity standards as outlined in department policies.
6. Attends required training classes and coding in-services each year to stay abreast of new regulations and coding guidelines. 
7. Participates in improvement efforts and documentation training for medical and clinical staff as it relates to coding practices and guidelines.
8. Communicates to Manager when backlog situations arise or necessary documents are either incorrect or are not being received in a timely manner. 
9. Refers all unusual, questionable situations to the direct Manager. 
10. Alerts management to any coding irregularities, or trends contrary to policies / procedures, so corrective measures may be taken.
11. Adheres to the coding and billing regulations established by the American Hospital Association (AHA), American Medical Association (AMA), and Centers for Medicare and Medicaid Services (CMS). 
12. Maintains direct and ongoing communications with other coding personnel to maximize overall effectiveness and efficiency of the operation.
13. Keeps current with all coding updates and information related to correct coding.
 
Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma or equivalent 

Preferred:
1. Medical coding certification
2. Training in medical terminology from an accredited program, completing and passing certification program within one year from date of hire. (Recognized programs include: American Health Information Management Association (AHIMA) and American Academy of Professional Coders (AAPC).
3. Certification as a Certified Coding Specialist (CCS) or Certified Coding Specialist - Physician (CCS-P)

Experience/Skills:
Required:
1. Knowledge of ICD-CM (current edition) and CPT coding systems as well as CCI edits 
2. Knowledge of third-party payer requirements as well as federal and state guidelines and regulations pertaining to coding and billing practices.
3. Good interpersonal and communications skills and demonstrates professionalism 
4. Good customer service skills with the ability to communicate efficiently.
5. Good organizational skills with attention to detail.
6. Ability to work independently within established guidelines. 
7. Ability to organize and coordinate multiple functions and tasks.
8. Ability to problem solve, organize and prioritize workload to meet productivity benchmarks.
9. Ability to withstand significant level of on-going pressure, and ability to deal with individuals with tact, discretion and diplomacy.

Preferred:
1. Three (3) years of medical abstraction and outpatient coding experience or related work experience

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$20.00 - $33.20

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Weekends (Saturday and Sunday)

Scheduled Hours:

24hr, Eves: 4-9:30PM on weekday shifts and 3-11:30PM weekends

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

10020 - 3212 Central Processing

Union:

UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs a variety of routine procedures with the collection, receiving, triaging and/or processing of laboratory requisitions and specimens involving technical and data entry duties.

Major Responsibilities:

• Receives specimens from couriers and checks manifests to verify appropriate count.
• Logs and assigns accession numbers to specimens and requisitions received.
• Sorts and triages requisitions and specimens to appropriate workstation; completes and files manifests.
• Answers telephones and communicates pertinent information.  Send specimens and carriers to various sites using pneumatic tube or dumbwaiter.  Performs minor troubleshooting of pneumatic tube through computer.
• Processes specimens including centrifugation, pour-off, aliquoting, and labeling.
• Registers short form outreach specimens received from clients.
• Performs a variety of routine duties to assist in laboratory processes, such as: Preparing reagents and stains, preparing slides and specimens, drawing blood, autoclaving and washing of glass wear, disposal of biohazardous waste, collecting occasional specimens from outreach patients at Biotech I.
• Performs assigned duties to assist in ensuring, an adequate inventory of supplies for assigned area. Monitors inventory levels and stores equipment and supplies in a neat and orderly manner.
• Maintains accurate records of processes performed, using manual and computer-based systems. 
• Logs in error book specimens that are received without proper tubes or requisitions.
• Complies with all laboratory quality, health and safety policies, regulations and requirements and with established departmental policies, procedures and objectives.

Position Qualifications:

License/Certification/Education:

Required:

• High School graduate; familiarity with data entry and/or word processor and medical terminology.  

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

preferred 4-9:30pm shift on weekdays, 3-11:30PM on weekends

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.
 

Hiring Range:

$127,587.20 - $160,763.20

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Location: Worcester, MA

UMass Memorial Medical Center is seeking a skilled and dedicated Nurse Practitioner or Physician Assistant to join our Cardiac Electrophysiology (EP) Lab team. This Advanced Practice Provider (APP) role is essential for delivering safe, efficient care to patients undergoing EP procedures. This full-time role involves both EP clinic responsibilities and first assisting in EP lab procedures.

Key Highlights:

• Conduct pre-procedure EP patient consultations in the clinic, including obtaining histories and ordering studies, labs, and diagnostics.

• Manage post-procedure follow-ups and wound checks in clinic.

• Perform detailed chart reviews to assess patient readiness and identify clinical concerns before procedures.

• Collaborate closely with cardiologists, nursing staff, and procedural teams to optimize patient care and procedural planning.

• Provide vascular access (arterial and/or venous) and serve as first assist during EP lab procedures, adhering to scope of practice and protocols.

• Document assessments, interventions, and communications in the Epic EMR system.

• Participate in quality improvement initiatives and ongoing education to promote best practices in cardiovascular care.

• Assist with post-procedure care coordination.

Qualifications:

• Master's degree

• Graduate of approved Nurse Practitioner or Physician Assistant program with certification.

• BLS and ACLS certification required.

• Provider experience in cardiology, especially in Cath/EP lab, critical care, or procedural medicine preferred.

• Proficiency in vascular access techniques strongly preferred.

• Strong communication, organizational, and critical thinking skills.

• Experience with Epic EMR is a plus.

Top Tier Benefits to Reflect Your Value and Needs:

• Comprehensive medical, dental and vision coverage

• Generous paid time off

• Student Loan Education Assistance Program

• Practice Allowance/CME time

• Hospital liability insurance

• Retirement plans including pension plan and 401-k

• Relocation assistance if applicable

How to Apply:

Should you have any questions regarding the position or issues submitting an application through Workday, please feel free to reach out to: Jessica Merlo, Sr. Provider Recruiter – Jessica.Merlo@umassmemorial.org

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Employment Type:

Part time

Shift:

Rotating Shift

Description:

Looking for an energetic and creative candidate to work with patients on an inpatient rehab unit.  Job task will be to work with patients and their families on recreational activities the patient enjoys doing to help support the healing process of the patient.  Prefer candidate with previous experience of working with the inpatient rehab population.  Shifts will include evening and weekend hours.

POSITION PURPOSE

The Rehab Services staff recreational therapist provides evaluation and treatment of leisure needs for hospital inpatients in rehab and head pain programs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
1.    Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. 
2.    Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Chelsea Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places. 
3.    Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision, Values and policies of Chelsea Hospital.
4.    Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
5.    Demonstrates self-directed learning.
6.    Provides quality patient care by considering the age specific, development and cultural needs through competent clinical practice.  Demonstrates unit/area competencies.
7.    Identifies and assists in resolution of problems related to safety, sanitation and maintenance of the environment.
8.    Practices effective communication in all interactions (patient, visitor, co-worker, etc.)
9.    Promotes a positive work environment by demonstrating teamwork.
10.    Orients patients and families to the therapeutic purposes, procedures and opportunities through Recreational Therapy.  Facilitates patient and family participation in leisure activities.
11.    Instructs patients and families in community resources for leisure options after discharge.
12.    Prepares appropriate activities for patients staying in the hospital inpatient rehab units.
13.    Facilitates the Stroke Support Group one time per month and other recreational groups on a regular cadence.
14.    Provides thorough documentation on each patient interaction.  Documentation must be timely and include all pertinent information required by state law and accrediting agencies.
15.    Completes daily charges for each patient while adhering to ethical practices per insurance guidelines for each payer.
16.    Works with Manager and scheduling staff to ensure schedules are managed well to achieve targeted productivity and clinic budget.
17.    Participates in regularly scheduled staff meetings.

OTHER FUNCTIONS AND RESPONSIBILITIES 
Performs other duties as assigned.

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.