Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$39.89 - $87.15

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Sunday through Saturday, Weekends - Every Third Weekend

Scheduled Hours:

1900-0730 h.

Shift:

3 - Night Shift, 12 Hours (United States of America)

Hours:

30

Cost Center:

10020 - 1222 Nursing 3 ICU

Union:

MNA-University (Massachusetts Nurses Association)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$37.51 - $81.95

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Sunday through Saturday, Weekends - Every Third Weekend

Scheduled Hours:

0645-1915

Shift:

1 - Day Shift, 12 Hours (United States of America)

Hours:

36

Cost Center:

10010 - 0158 Critical Care Float Pool

Union:

MNA-Memorial/Hahnemann

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

$5,000 Sign-on Bonus eligible for external new hires to the UMMH system. Rules and restrictions apply - Talent Acquisition will discuss eligibility with candidates.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

6. Documents patient care according to standard procedure.

7. Develops, implements/coordinates and documents Education Plan for patient/family/ significant other.

8. Ensures quality and continuity of care through collaboration with other health care providers.

9. Administers medications, performs treatments, therapies and operates equipment according to policy and procedure. Assists physician with treatment and procedures and special tests as required or directed.

10. Participates in and supports Nursing Governance activities.

11. Assumes responsibility for professional growth. Assists in education and development of staff.

12. Participates in performance improvement initiatives and demonstrate the use of quality improvement in daily operations.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

6. Maintains, regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium. Position requires work indoors in a patient care environment.

Schedule Details:

3 - 12 Hour day shifts per week

7am - 7:30pm

Every third weekend and holiday

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$37.51 - $81.95

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Monday through Friday, Sunday through Saturday, Weekends - Every Third Weekend

Scheduled Hours:

1845-0715

Shift:

3 - Night Shift, 12 Hours (United States of America)

Hours:

24

Cost Center:

10010 - 0158 Critical Care Float Pool

Union:

MNA-Memorial/Hahnemann

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

$6,000 Sign-on Bonus eligible for external new hires to the UMMH system. Rules and restrictions apply - Talent Acquisition will discuss eligibility with candidates.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

6. Documents patient care according to standard procedure.

7. Develops, implements/coordinates and documents Education Plan for patient/family/ significant other.

8. Ensures quality and continuity of care through collaboration with other health care providers.

9. Administers medications, performs treatments, therapies and operates equipment according to policy and procedure. Assists physician with treatment and procedures and special tests as required or directed.

10. Participates in and supports Nursing Governance activities.

11. Assumes responsibility for professional growth. Assists in education and development of staff.

12. Participates in performance improvement initiatives and demonstrate the use of quality improvement in daily operations.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

6. Maintains, regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium. Position requires work indoors in a patient care environment.

Schedule Details:
2 -12 hour night shifts per week
7pm-7:30am
Every 3rd weekend and holiday

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$52.50 - $57.50

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - One Major Summer Holiday, Holidays - One Major Winter Holiday, Sunday through Saturday, Weekends - One Full Weekend a Month

Scheduled Hours:

7a-7p or 7p-7a

Shift:

4 - Mixed Shift, 12 Hours (United States of America)

Hours:

0

Cost Center:

10020 - 1408 Cardiac Step Down

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$15.00 - $25.82

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Sunday through Saturday, Weekends - One Full Weekend a Month

Scheduled Hours:

0645-1515, 1445-2315, 2245-0715

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

10021 - 0226 Nursing 2

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the appropriate licensed clinician, the Patient Care Technician I performs a variety of patient care activities. Receives workplace education and training to assist members of the healthcare team in the care of patients.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
 
Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:

Required:

1.    Minimum of a high school education or GED.
2.    Basic Life Support certification within 30-days as a condition of employment. 

Experience/Skills:

Required:
1.    Ability to read, write and communicate in English in a clear and concise manner.
2.    Basic computer skills
3.    Basic Medical Terminology knowledge. 
4.    Must be able to remain calm when under stress or in emergency situations

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

For TA Purposes:

PCA II -

Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
Job Description
Job Description
I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry).  Measures and records patients’ height and weight. 
8.    Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards.  Collects, labels and prepares specimens for transport to lab.  
9.    Phlebotomy in certain locations.
10.    Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
11.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
12.    Observes, measures, records oral food and fluid intake.  Sets up full strength tube feeding solutions and refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed.    
13.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
14.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
15.    Replenishes patient and unit supplies and equipment.
16.    Requests assistance from identified resources when more direction is needed.  
17.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
18.    Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Current Basic Life Support.

Experience/Skills:
Required:
1.    Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCA I.
2.    Prior inpatient/outpatient care experience or clinical care training.
3.    Ability to read, write and communicate in English in a clear and concise manner. 
4.    Medical Terminology.
5.    Computer skills. 
6.    Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.  
7.    Must have proven problem-solving abilities for routine situations.
8.    Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$22.29 - $32.04

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8am- 4:30 PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10030 - 6212 Office Quality Patient Safety

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs administrative support and secretarial duties for assigned departments. Assists management by relieving them of day-to-day details and administrative duties. Work may be of a confidential nature requiring an understanding of UMMHC policies and practices, requiring expediting critical matters and effectively interfacing with all levels of internal/external personnel.

This position will work under the direction of one or more of the following positions: Associate VP, Senior Director/Director, Senior Academic Administrator/Academic Administrator, Controller-Medical Group, and/or Physicians having both clinical and school side responsibilities.

I. Major Responsibilities:
1. Provides information and assistance to a variety of high level internal and external contacts to exchange confidential information and expedite matters on behalf of management and staff.
2. Assists in coordination of departmental workflow and ensures effective expediting and follow-up of various matters and problematic issues.
3. Produces spreadsheets, reports, presentations, correspondence, and memos utilizing Microsoft office application software.   Proofs and edits material for appropriate grammar, spelling, format and style. 
4. Arranges meetings and activities for management and other department staff members.  Coordinates large internal and external meetings.  May attend meetings in capacity of recording secretary.  Makes travel arrangements for management and staff. 
5. Triages phone calls and messages, provides information on policies and procedures of the department to customers.  Determines appropriate staff members to refer matters.
6. Processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, payroll information, work orders, expense vouchers, etc. Follows-up with personnel outside department and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
7. Assists in special projects.  Prepares special ad hoc reports, charts, and graphs.  Gathers a variety of documents files and records from sources within and outside of the department and incorporates statistical or financial data as necessary. 
8. Sets up and maintains confidential, sensitive files and records, ensuring efficient retrieval of information.
9. Assists in the preparation of and maintains the departmental operating budget report and supporting documentation as needed. 
10. Ensures adequate inventory of office supplies and repair and maintenance of office equipment. 

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Equivalent to high school with additional specialized courses.

Preferred:
1. Associates degree

Experience/Skills:
Required:
1. Minimum of three years of related work experience.
2. Demonstrated expertise utilizing various software applications including word processing, spreadsheet, presentation graphics, and database required. 
3. Excellent typing skills.  Ability to work independently while prioritizing workload.  
4. Excellent verbal and written communication skills required.
5. Strong attention to detail and ability to maintain confidentially.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$22.29 - $32.04

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8am- 4:30 PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10030 - 6212 Office Quality Patient Safety

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs administrative support and secretarial duties for assigned departments. Assists management by relieving them of day-to-day details and administrative duties. Work may be of a confidential nature requiring an understanding of UMMHC policies and practices, requiring expediting critical matters and effectively interfacing with all levels of internal/external personnel.

This position will work under the direction of one or more of the following positions: Associate VP, Senior Director/Director, Senior Academic Administrator/Academic Administrator, Controller-Medical Group, and/or Physicians having both clinical and school side responsibilities.

I. Major Responsibilities:
1. Provides information and assistance to a variety of high level internal and external contacts to exchange confidential information and expedite matters on behalf of management and staff.
2. Assists in coordination of departmental workflow and ensures effective expediting and follow-up of various matters and problematic issues.
3. Produces spreadsheets, reports, presentations, correspondence, and memos utilizing Microsoft office application software.   Proofs and edits material for appropriate grammar, spelling, format and style. 
4. Arranges meetings and activities for management and other department staff members.  Coordinates large internal and external meetings.  May attend meetings in capacity of recording secretary.  Makes travel arrangements for management and staff. 
5. Triages phone calls and messages, provides information on policies and procedures of the department to customers.  Determines appropriate staff members to refer matters.
6. Processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, payroll information, work orders, expense vouchers, etc. Follows-up with personnel outside department and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
7. Assists in special projects.  Prepares special ad hoc reports, charts, and graphs.  Gathers a variety of documents files and records from sources within and outside of the department and incorporates statistical or financial data as necessary. 
8. Sets up and maintains confidential, sensitive files and records, ensuring efficient retrieval of information.
9. Assists in the preparation of and maintains the departmental operating budget report and supporting documentation as needed. 
10. Ensures adequate inventory of office supplies and repair and maintenance of office equipment. 

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Equivalent to high school with additional specialized courses.

Preferred:
1. Associates degree

Experience/Skills:
Required:
1. Minimum of three years of related work experience.
2. Demonstrated expertise utilizing various software applications including word processing, spreadsheet, presentation graphics, and database required. 
3. Excellent typing skills.  Ability to work independently while prioritizing workload.  
4. Excellent verbal and written communication skills required.
5. Strong attention to detail and ability to maintain confidentially.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Employment Type:

Part time

Shift:

12 Hour Night Shift

Description:

Registered Nurse

Department: Inpatient Rehab

Location: Chelsea, MI

Why Join Us?

• Join an organization that is committed to the principle that health care is a basic human right and that all Americans should have access to high-quality, comprehensive health care
• AWARD WINNING WORKPLACE! The Chelsea hospital is one of five Southeast Michigan hospitals awarded by Newsweek’s as the World’s Best Hospitals for 2026
• Trinity Health offers a comprehensive benefit package offering healthcare plans accessing the Trinity Health and Blue Cross Blue Shield of Michigan (BCBSM) network of hospitals and providers. Each plan option offers the flexibility to choose from two tiers with Tier 1 Trinity Health network providers providing the lowest out of pocket costs and Tier 2 select BCBSM providers.
• Competitive compensation, DAILYPAY
• Benefits package also includes Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement
• Advancing Nursing Education Scholarship offered to our nurses toward pursuing higher-level education

Position Purpose:

The Registered Nurse Provides quality patient centered care considering age specific, developmental, cultural, and spiritual needs through competent clinical practice and application of the nursing process. They consistently integrate concepts of relationship-based care into practice and serves as a clinical and educational resource to others on the unit.

The Inpatient Rehab units at Chelsea Hospital care for patients requiring comprehensive inpatient rehabilitation after traumatic brain injuries, cerebral vascular accidents, amputations, debility, poly trauma or spinal cord injuries. Inpatient Rehab is a collaborative program between Chelsea Hospital and University of Michigan Health, staffed by a team of award-winning U-M Health rehab physicians and Chelsea Hospital nurses, therapists, and specialists.

Our Inpatient Rehabilitation unit has recently expanded to a 40-bed unit and is now accepting higher acuity patients. As part of our commitment to excellence in patient care, we are proud to be participating in the Spinal Cord Injury (SCI) Model System.

Shift Available: Night shift - 7pm-7:30am

Status Available:  Part time, benefit eligible (48 hours per pay period – every two weeks)  

Every 3rd weekend and holiday rotation required

Required Qualifications

• Requires current Michigan Nursing License
• Graduation from accredited nursing program
• New hires must have a BSN degree or must agree in writing to obtain their BSN within five years
• Canadian Nurses are encouraged to apply
• Must have at least 1 year clinical experience working in rehab as a nurse

Visit www.trinityhealthmichigan.org/careers to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan.

About Chelsea Hospital

Chelsea Hospital is a 103-bed, not-for-profit hospital established in 1970 leading the way in patient safety in satisfaction. Located in Chelsea, Michigan, Chelsea Hospital is a joint venture between Trinity Health and University of Michigan Health. These two award-winning health systems bring new services to Chelsea, while sharing resources, best practices and more to drive innovation and a higher level of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

The Financial Clearance Specialist serves as a patient liaison for pre-service financial clearance at Dana-Farber Cancer Institute (DFCI) and engagement throughout the patient’s financial experience. Reporting to, and under close direction of, the Access & Financial Engagement Supervisor, the Financial Clearance Specialist is responsible for managing all work related to financial clearance of new or prospective patients at DFCI and ongoing authorization for patients with out-of-network/high risk insurance plans. Working in a fast-paced, high-volume, dynamic environment, the Financial Clearance Specialist will demonstrate a strong understanding of payer coverage policies while applying appropriate payer guidelines to all aspects of out-of-network financial clearance. With guidance, the Financial Clearance Specialist will create accurate authorization requests and thorough and concise documentation, monitor requests for decision and communicate to the appropriate stakeholders, including the patient. This role requires attention to detail, the ability to multitask and think strategically, as well as a commitment to service excellence with the goal of protecting the financial interests of both patients and the Institute.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

With supervision, the Financial Clearance Specialist I:

• Reviews and monitors new patient daily appointment record and identifies and prioritizes patients with insurance plans that require prior authorization.
• Verifies insurance benefits, utilizing automated eligibility systems, payer portals, and/or telephone communication.
• Accurately and courteously communicates financial clearance process to patients, including a high-level benefits explanation, network status of DFCI for their plan, and authorization/ referral requirements; assists patients with resolving insurance related issues prior to initiating treatment.
• Reprioritizes work to respond to requests for clearance for clinically urgent patients and produces high quality work under time constraints. 
• Monitors established patient work queues to ensure required authorization and/or referrals are obtained prior to service being rendered and within payer guidelines.
• Works with patient and/or Primary Care Physicians to complete payer-specific prior authorization request forms and applies appropriate guidelines to prior authorization requests.
• Responds to health plan-reviewed prior authorization requests that do not meet initial policy criteria. Works with the health plan to resolve issues and/or coordinate appropriate provider-to-health plan interventions (e.g., peer-to-peer discussions, letters of medical necessity, provider-initiated appeals, etc.).
• Effectively communicates with appropriate DFCI staff (e.g., New Patient Representatives, New Patient Coordinators, Established Patient Schedulers, clinical team) regarding financial clearance status. 
• Maintains accurate, thorough, and complete records related to financial clearance activities to support post-claim denial workflows.
• Completes assigned work queues, projects, and other duties as directed.  

• KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong customer service and communication skills, both written and verbal.
• Strong relationship building skills and collaboration abilities.
• Solid analytical and problem-solving skills.
• Ability to prioritize work with direction within established policies and meet pre-determined deadlines in a fast-paced environment.
• Ability to work with sensitive patient information and maintain confidentiality; ability to use good judgment, tact, and sensitivity.
• Working knowledge of Epic or other hospital information systems.
• Demonstrated knowledge of third-party payer rules and regulations.
• Proficiency in Microsoft Office preferred

• MINIMUM JOB QUALIFICATIONS:
  Minimum Education:
  High school diploma or GED, Bachelor’s Degree preferred
   
  Minimum Experience:
• 2-3 years of relevant work experience, such as hospital/physician office, prior authorization, financial counseling and/or billing experience.
• Other relevant experiences include, but are not limited to healthcare/business administration, training or instructional design, health insurance, medical policy review, and/or pharmacy support.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$49,700.00 - $59,500.00

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$36.04 - $51.28

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

7p-7a, 11p-7a

Shift:

3 - Night Shift, 12 Hours (United States of America)

Hours:

32

Cost Center:

10020 - 3500 Radiology Diagnostic

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs a variety of technical radiologic procedures using standard, portable and/or specialized x-ray equipment to apply prescribed ionizing radiation in order to assist physicians in the diagnosis and treatment of patients' illnesses and injuries. Performs related tasks such as assisting patients in positioning for correct anatomical exposure, maintaining order and cleanliness of work area and performing routine clerical tasks.

I. Major Responsibilities:

1.  Prepares patient for exams as required and insures patient comfort and modesty at all times. Obtains and examines the requisition for imaging examination. Always checks patient identification band for inpatients and two methods of identification for outpatients before any procedure is performed. Obtains informed consent and/or contrast questionnaire when appropriate and consults with appropriate Radiologist regarding contrast administration, imaging protocols.
2.  Participates in transfer of patients if needed, positions and instructs patients regarding the procedure in order to obtain and effect the desired screening/diagnostic results as specified by the physician. 
3.  Follows all department established and appropriate policies and procedures as required.  Makes changes and adjustments to techniques as required by observance of physician, Supervisor and self-improvement and initiative.
4.  Provides protection according to department policy to unaffected areas of the body from radiation exposure in accordance with prescribed safety standards.
5.  Calculates and selects proper technical factors as appropriate to the procedure. Selects equipment appropriate to the patient and the examination to be performed.  Positions patient and equipment to provide images specified by department protocol or requisition form. 
6.  Evaluates the images to assure that they contain proper identification and are of diagnostic quality. Adjusts techniques and factors when necessary due to improper studies or quality factors. Checks equipment and accessories to insure they are in proper operating condition.
7.  Operates imaging equipment according to specific diagnostic procedure and in conformance to established routines and techniques.  Properly utilizes and maintains computed radiography and direct imaging equipment.  Reviews electronic images to ensure that it is of acceptable quality and completeness for screening/diagnostic purposes.  Utilizes portable x-ray equipment to execute diagnostic procedures in patient rooms, surgery and in other instances where it is not feasible to transfer the patient to regular treatment room.  Transfers or duplicates films/images as directed.
8.  Follows PACs workflow procedures, working with electronic work lists, repair exceptions, ensuring all electronic images meet quality standards including the correct patient demographics and accession numbers. Ensures all images are acquired and all exams are completed in the RIS (Radiology Information System) in a timely fashion. Works independently in all areas, demonstrating a thorough knowledge of modality policy, procedures and workflow. 
9.  Initiates hard stop when appropriate and notifies appropriate staff. 
10. Monitors patients receiving contrast for adverse reactions and notified appropriate staff if needed.  Explains procedures to the patient and family members. Answers patient and family questions, ensuring that concerns are addressed.
11. Assists physicians in the performance of specialized examinations by preparing equipment, syringes and contrast media, holding and turning patients, administering contrast media and passing instruments and supplies. Routinely lays out sterile supplies needed for special procedures.  Understands the nature of the procedure to ensure proper imaging and that the proper equipment and supplies are available according to the Universal Protocol.
12. Ensures that images, examination requisitions and other related records are properly completed for proper patient identification, statistical and billing purposes.  Prepares images for reading by Radiologist.
13. Works as Radiographic Technologist and performs duties in other areas and/or modalities as needed.  Maintains competence in standard radiologic procedures by rotating into radiology areas as assigned.
14. Reports any hazardous conditions or equipment breakdown immediately to supervisor.  Takes defective equipment out of service.
15. Maintains work area in clean and orderly condition and ensures that examination rooms are properly supplied with equipment and materials.  Initiates requisitions for supplies as required
16. Understands and practices ALARA principles of Radiation Protection including the use and exchange of personal dosimeters.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. RTR licensure in the Commonwealth Massachusetts, this includes a temporary (1 year) MA license..
2. ARRT certification in Radiology is required within 12 months from date of hire as a condition of continued employment.
3. BLS certification. 
4. Some specialty modalities may require additional formal training and certification.  

Experience/Skills:
Required:
1. Maintain all area specific CEUs for ARRT, DPH according to regulation. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium. Position requires work indoors in a normal patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$36.04 - $51.28

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

7p-7a, 11p-7a

Shift:

3 - Night Shift, 12 Hours (United States of America)

Hours:

32

Cost Center:

10020 - 3500 Radiology Diagnostic

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs a variety of technical radiologic procedures using standard, portable and/or specialized x-ray equipment to apply prescribed ionizing radiation in order to assist physicians in the diagnosis and treatment of patients' illnesses and injuries. Performs related tasks such as assisting patients in positioning for correct anatomical exposure, maintaining order and cleanliness of work area and performing routine clerical tasks.

I. Major Responsibilities:

1.  Prepares patient for exams as required and insures patient comfort and modesty at all times. Obtains and examines the requisition for imaging examination. Always checks patient identification band for inpatients and two methods of identification for outpatients before any procedure is performed. Obtains informed consent and/or contrast questionnaire when appropriate and consults with appropriate Radiologist regarding contrast administration, imaging protocols.
2.  Participates in transfer of patients if needed, positions and instructs patients regarding the procedure in order to obtain and effect the desired screening/diagnostic results as specified by the physician. 
3.  Follows all department established and appropriate policies and procedures as required.  Makes changes and adjustments to techniques as required by observance of physician, Supervisor and self-improvement and initiative.
4.  Provides protection according to department policy to unaffected areas of the body from radiation exposure in accordance with prescribed safety standards.
5.  Calculates and selects proper technical factors as appropriate to the procedure. Selects equipment appropriate to the patient and the examination to be performed.  Positions patient and equipment to provide images specified by department protocol or requisition form. 
6.  Evaluates the images to assure that they contain proper identification and are of diagnostic quality. Adjusts techniques and factors when necessary due to improper studies or quality factors. Checks equipment and accessories to insure they are in proper operating condition.
7.  Operates imaging equipment according to specific diagnostic procedure and in conformance to established routines and techniques.  Properly utilizes and maintains computed radiography and direct imaging equipment.  Reviews electronic images to ensure that it is of acceptable quality and completeness for screening/diagnostic purposes.  Utilizes portable x-ray equipment to execute diagnostic procedures in patient rooms, surgery and in other instances where it is not feasible to transfer the patient to regular treatment room.  Transfers or duplicates films/images as directed.
8.  Follows PACs workflow procedures, working with electronic work lists, repair exceptions, ensuring all electronic images meet quality standards including the correct patient demographics and accession numbers. Ensures all images are acquired and all exams are completed in the RIS (Radiology Information System) in a timely fashion. Works independently in all areas, demonstrating a thorough knowledge of modality policy, procedures and workflow. 
9.  Initiates hard stop when appropriate and notifies appropriate staff. 
10. Monitors patients receiving contrast for adverse reactions and notified appropriate staff if needed.  Explains procedures to the patient and family members. Answers patient and family questions, ensuring that concerns are addressed.
11. Assists physicians in the performance of specialized examinations by preparing equipment, syringes and contrast media, holding and turning patients, administering contrast media and passing instruments and supplies. Routinely lays out sterile supplies needed for special procedures.  Understands the nature of the procedure to ensure proper imaging and that the proper equipment and supplies are available according to the Universal Protocol.
12. Ensures that images, examination requisitions and other related records are properly completed for proper patient identification, statistical and billing purposes.  Prepares images for reading by Radiologist.
13. Works as Radiographic Technologist and performs duties in other areas and/or modalities as needed.  Maintains competence in standard radiologic procedures by rotating into radiology areas as assigned.
14. Reports any hazardous conditions or equipment breakdown immediately to supervisor.  Takes defective equipment out of service.
15. Maintains work area in clean and orderly condition and ensures that examination rooms are properly supplied with equipment and materials.  Initiates requisitions for supplies as required
16. Understands and practices ALARA principles of Radiation Protection including the use and exchange of personal dosimeters.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. RTR licensure in the Commonwealth Massachusetts, this includes a temporary (1 year) MA license..
2. ARRT certification in Radiology is required within 12 months from date of hire as a condition of continued employment.
3. BLS certification. 
4. Some specialty modalities may require additional formal training and certification.  

Experience/Skills:
Required:
1. Maintain all area specific CEUs for ARRT, DPH according to regulation. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium. Position requires work indoors in a normal patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$37.51 - $81.95

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Weekends - Every Other Weekend

Scheduled Hours:

6:45am-3;15pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

10010 - 0218 South 2

Union:

MNA-Memorial/Hahnemann

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium. Position requires work indoors in a patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$20.94 - $29.27

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - No Holidays Required, Monday through Friday, Weekends - No Weekends Required

Scheduled Hours:

830a-5p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10010 - 4020 Infectious Disease

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs

II.    Major Responsibilities: 

1.    Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.  
2.    Confirms and verifies patient demographic and insurance information.
3.    May collect co-payments from patients upon arrival.
4.    Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. 
5.    Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
6.    Receives and directs phone calls. 
7.    Connects the patient’s call to the provider or responds to the patient and takes messages as directed. 
8.    Schedules urgent care appointments as needed and directed by clinicians.
9.    Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria. 
10.    Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.
11.    Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary.  
12.    Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed.
13.    Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
14.    Complies with referral management regulations.
15.    Verifies eligibility for procedures or tests from various health care institutions.
16.    Follows up to correct discrepancies. 
17.    May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians.  
18.    Preps the patient’s information for clinicians for scheduled patient visits as needed.
19.    Scrubs Patient Encounter information and submits electronically.
20.    Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management. 
21.    Maintains accurate and timely records, logs, charges, files, and other related information as required.
22.    Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff.
23.    May prepare special reports or spreadsheets for clinicians as requested.
24.    Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits.
25.    Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation.  
26.    Composes, or selects standard form letters for clinician’s response to routine inquiries and procedures, such as back-to-school authorizations.

Standard Staffing Level Responsibilities:  

1.    Complies with established departmental policies, procedures and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.
Position Qualifications:
License/Certification/Education:

Required:
1.    High School Diploma.
Preferred:
1.    Associate’s or Bachelor’s degree.

Experience/Skills:

Required:
1.    3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
2.    Requires the ability to use specialized applications software and computer systems.
3.    Necessitates individuals who are multifunctional and able to work under stressful situations.
4.    Exemplifies, professional behavior and excellent communication and human relations skills.
Preferred:
1.    Knowledge of business office procedures and medical terminology/procedures preferred.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.    Physical Demands and Environmental Conditions:

Work is considered sedentary.  Position requires work indoors in a patient care environment.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$20.32 - $38.17

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Other Weekend

Scheduled Hours:

Three 4-hour shifts 5am to 9am M-F. One 8-hour shift every other Saturday and every other Sunday.

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

20

Cost Center:

10010 - 1720 MSSD Phelbotomy

Union:

UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Collects blood specimens by venipuncture and capillary from patients. Performs EKG, pulse oximetry, and point-of-care testing on inpatients and outpatients as required.

Major Responsibilities:

• Performs venipuncture and capillary phlebotomy procedures on patients using appropriate specimen collection equipment and techniques.
• Review requisition and orders from physicians to ensure appropriate tests are drawn and tests meet guidelines for Medical Necessity.  Prepares Advance Beneficiary Notice (ABN) for tests that do not meet Medical Necessity guidelines and obtains appropriate signatures from patient and self.
• Performs EKG, pulse oximetry and point-of-care testing procedures as requested and associated quality control and maintenance of instrumentation.
• Processes specimens including centrifugation, pour-off, aliquoting, labeling, and packaging.
• Provides essential patient data and insurance information for registration of specimens.  May create registration for outreach specimens in Hospital Admission/Discharge/Transfer (ADT) system.
• Searches master patient index (MPI) for appropriate patient demographic information using Metricom or other Laboratory Information System as provided.
• Logs specimens onto log sheets and assigns accession numbers to specimens and requisitions received.
• Labels blood and other specimens for testing according to hospital and laboratory requirements.
• Labels and packages specimens for transport to laboratory.
• Performs assigned duties to ensure an adequate inventory of supplies for assigned area. Monitors inventory levels and stores equipment and supplies in a neat and orderly manner.  Submits orders to replenish inventory.
• Maintains accurate records of processes performed, using manual and computer-based systems.
• Monitors and records refrigeration temperatures for refrigerators used to store supplies and/or specimens.

Position Qualifications:
License/Certification/Education:

Required:

• High School graduate with successful completion from a recognized program for training in phlebotomy. 
• Basic life support certification required within 3 months of employment, and maintenance of annual competencies in BLS.

Experience/Skills:

Required:

• Prior documented experience performing phlebotomy.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

FLEX: This is a flex position; staff may be required to travel and provide coverage at other campuses and locations based on the needs of the department.

ESSENTIAL: This is an essential patient care position requiring reliable and punctual attendance. Staff are expected to report to work during inclement weather and emergency conditions.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$35.50 - $54.18

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Monday through Friday, On Call - Required, Weekends (Saturday and Sunday)

Scheduled Hours:

7:00 am - 3:30 pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 3216 Core Hem

Union:

UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Works with considerable independence to perform and interpret various chemical, microscopic, and/or bacteriologic tests to aid in the diagnosis and treatment of patients. Is fully proficient in the use of all equipment and procedures for an assigned area.

Major Responsibilities:

• Follows established protocols to perform various tests, including the most complex, for an assigned area. Provides guidance and consultation to Medical Technologist I’s and Medical Lab. Technicians in the interpretation of complex or unusual test results.
• Interprets and correlates clinical test results with patient history, diagnosis, and clinical condition in order to explain test results (normal/abnormal) so that appropriate action can be taken.
• Troubleshoots testing process discrepancies.
• Assists in development new test and quality procedures for assigned area.
• Ensures that test results meet requirements of the laboratory quality control program.

Position Qualifications:

License/Certification/Education:

Required:

• Bachelor’s degree or successful completion of an accredited four-year school of Medical Technology.

Preferred:

• ASCP certification as an MT is preferred.

Experience/Skills:

Required:

• Three years of related experience.

Hematology experience necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$33.86 - $50.71

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Holidays - One Major Summer Holiday, Holidays - One Major Winter Holiday, Monday through Friday, Weekends (Saturday and Sunday), Weekends - Every Third Weekend

Scheduled Hours:

3:00pm-11:30pm

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 3170 Blood Bank

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Works with considerable independence to perform and interpret various immunohematological tests in order to provide compatible blood for transfusion of patients. Is fully proficient in the use of all equipment and procedures for an assigned area. Work schedule includes rotating shifts, holidays and/or on-call.

Major Responsibilities:

• Follows established Blood Bank protocols perform tests including the most complex for an assigned area and prepares component blood products for transfusion. Provides guidance and consultation to lower level technologists, technicians and others in the interpretation of complex or unusual test results and in the performance of standard operating Blood Bank procedures.
• Interprets and correlates clinical test results with patient history, diagnosis, and clinical condition in order to explain test results (normal/abnormal) so that appropriate action can be taken and/or blood component can be transfused.
• Performs low, moderate and/or high complexity testing as required.
• Performs all testing and work assignments with a positive sense of urgency meeting all established turnaround times and deadlines.
• Troubleshoots testing process discrepancies.
• Logs and receives donor and patient specimens. Sort and triage requisitions and specimens to appropriate work area in a timely manner. Processes specimens for patients including but not limited to centrifugation, aliquotting and labeling.
• Processes blood donor specimens for outside shipment and testing. Sends specimens and blood products between campuses and various sites using appropriate packaging and transport methods.
• Answers telephones and communicates pertinent information.  Sends specimens, blood products and carriers to various sites using the pneumatic tube.
• Assists in the validation and implementation of new equipment, equipment modifications and/or test systems.
• Ensures that test results meet requirements of the laboratory quality control program.
• Performs assigned duties to ensure an adequate inventory of supplies for the assigned area. Monitors inventory levels and stores equipment and supplies in a neat and orderly manner. Utilizes first-in/first-out (FIFO) inventory management practices.
• Maintains equipment during the shift including necessary calibration and cleaning to assure accurate results and performance. Performs moderately complex troubleshooting, repair, and modification of a wide range of complex equipment and instrumentation.  Notifies supervisory personnel of any equipment failures.
• Instructs technicians and technologists in the set-up and operation of new equipment and procedures.
• Ensures compliance with all laboratory quality and safety policies.
• Instructs students and new employees in clinical laboratory operations and procedures.
• Maintains concurrent, complete and accurate records of processes performed using manual and computer-based systems. Follow records management procedures. Archive records as directed.

Position Qualifications:

License/Certification/Education:

Required:

• A baccalaureate degree from a United States (US) regionally accredited college/university including courses in biological science, chemistry and mathematics, AND successful completion of a United States NAACLS accredited Medical Laboratory Scientist program with ASCP certification as an MT(ASCP) or MLS(ASCP).

-OR-

• Bachelor’s degree in Science (i.e. Biology, Chemistry) with a minimum of three years of relevant Blood Bank experience.

-OR-

• Associate Degree of Medical Laboratory Technology with MLT(ASCP) certification. 
• Must meet personnel qualifications described in 42 CFR 493 related to high complexity testing.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$20.94 - $29.27

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

830A-5P

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5492 Patient Access Center

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The role of the Patient Access Scheduling Agent is the front door for patients to secure access to the right care, at the right time, with the right provider. The Patient Access Scheduling agent performs a variety of complex scheduling activities that ensures patients get access to the care they need by providing exceptional patient service.

I. Major Responsibilities:
1. Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.  Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.  
2. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
3. As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor.  Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate. 
4. Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
5. Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.
 

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school diploma.

Preferred:
1. Associate’s degree in business or healthcare-related field.

Experience/Skills:
Required:
1. English speaking, reading and writing skills.
2. Strong intrapersonal and communication skills.

Preferred:
1. Previous scheduling and/or phone customer services experience.
2. Previous experience in a health care organization.
3. Bilingual speaking, reading, and writing skills. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Employment Type:

Full time

Shift:

Description:

Exercise Assistant

Probility Physical Therapy is looking for dedicated Personal Trainers/Fitness Instructors and/or Kinesiology and Exercise Science professionals to join our team in the outpatient physical therapy setting in Ann Arbor, MI. Specialized training is provided to support our clinical staff and guide patients with the instruction of exercise programs. We also provide an amazing opportunity for full-time staff to become a certified corrective exercise specialist through the National Academy of Sports Medicine.

If you want to be a part of a company with a mission striving to make a difference in the lives of people that values a culture of excellence and fun, then we invite you to apply. Full and part-time positions available.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Part time

Shift:

Day Shift

Description:

Patient Care Assistant

Department: Atrium East – Med/Surg - Our Atrium East unit at our Chelsea hospital cares for Medical-Surgical patients. Patient diagnoses can vary from medical such as: COPD, Sepsis, withdrawal, GI bleeds, CHF or Surgical: bariatric, Mastectomy, colorectal surgeries, hernias. This unit has 24 beds and specializes in complex high acuity medical and surgical patients with length of stay from 3-5 days.

Location: Chelsea, MI hospital

Why Join Us?

• Join an organization that is committed to the principle that health care is a basic human right and that all Americans should have access to high-quality, comprehensive health care
• AWARD WINNING WORKPLACE! The Chelsea hospital is one of five Southeast Michigan hospitals awarded by Newsweek’s as the World’s Best Hospitals for 2026
• Trinity Health offers a comprehensive benefit package offering healthcare plans accessing the Trinity Health and Blue Cross Blue Shield of Michigan (BCBSM) network of hospitals and providers. Each plan option offers the flexibility to choose from two tiers with Tier 1 Trinity Health network providers providing the lowest out of pocket costs and Tier 2 select BCBSM providers.
• Competitive compensation, DAILYPAY
• Benefits package also includes Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

Position Purpose:

Exceptional opportunity for a Patient Care Assistant (PCA) to support our vision and serve with us as a compassionate and transforming healing presence in our community. We seek exceptional individuals from a variety of backgrounds, because diversity makes us stronger.

The PCA, under the direction of a registered nurse, is responsible for direct patient care considering age specific, developmental, cultural and spiritual needs. They assist in establishing and maintaining a patient care environment that is clean, safe and conducive to patient/family wellbeing including concepts of relationship-based care.

Training is provided to prepare our colleagues for success. The PCA assists patient in completing ADLs including: Bathing, showering, toileting, positioning, turning, transferring, ambulation using assistive devices and with feeding and menu selection. They are responsible to record patient information and required data in appropriate areas in order to meet documentation requirements.

Shift Available: 7am-3:30pm

Status Available: Part time, benefit eligible (40 hours per pay period – every two weeks)  

Weekend and holiday commitments required

Required Qualifications

• High school diploma, GED, or a minimum of 18 years of age. 
• Recent experience desired.   
• Ability to lift up to 35 pounds without assistance, lifting greater than 35 pounds using mechanical assistance

Visit www.trinityhealthmichigan.org/careers to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan.

About the Chelsea Hospital

Chelsea Hospital is a 103-bed, not-for-profit hospital established in 1970 leading the way in patient safety in satisfaction. Located in Chelsea, Michigan, Chelsea Hospital is a joint venture between Trinity Health and University of Michigan Health. These two award-winning health systems bring new services to Chelsea, while sharing resources, best practices and more to drive innovation and a higher level of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Full time

Shift:

12 Hour Night Shift

Description:

Emergency Department Registered Nurse (ED RN)
Position Summary

The Emergency Department Registered Nurse (ED RN) provides comprehensive, patient-centered nursing care to individuals experiencing acute illness, injury, trauma, or medical emergencies. The ED RN rapidly assesses patient conditions, prioritizes care based on acuity, collaborates with interdisciplinary healthcare teams, and delivers evidence-based interventions in a fast-paced environment.

Essential Duties and Responsibilities
Patient Assessment and Care
Perform rapid triage and comprehensive patient assessments.
Prioritize patient care based on acuity and clinical presentation.
Monitor, assess, and document patient status, vital signs, and response to treatment.
Develop, implement, and evaluate individualized nursing care plans.
Administer medications, treatments, and therapies in accordance with physician orders and organizational policies.
Recognize and respond appropriately to changes in patient conditions.
Emergency and Critical Care Management
Provide emergency nursing care for medical, surgical, cardiac, neurological, pediatric, psychiatric, and traumatic emergencies.
Assist with resuscitation efforts, including Advanced Cardiac Life Support (ACLS) interventions.
Prepare patients for diagnostic testing, procedures, and emergency surgeries.
Operate and monitor specialized emergency department equipment.
Participate in disaster response and mass casualty events as required.
Collaboration and Communication
Collaborate effectively with physicians, advanced practice providers, technicians, respiratory therapists, case managers, and other healthcare professionals.
Serve as a patient advocate and coordinate care transitions.
Communicate clearly with patients and families regarding treatment plans and discharge instructions.
Participate in interdisciplinary rounds and patient care conferences.
Documentation and Compliance
Complete accurate and timely documentation within the electronic medical record (EMR).
Maintain compliance with hospital policies, state nurse practice acts, regulatory standards, and patient safety initiatives.
Support quality improvement and patient experience initiatives.
Patient and Family Education
Provide education regarding diagnoses, medications, treatment plans, and follow-up care.
Promote health maintenance and disease prevention strategies.
Ensure understanding of discharge instructions and return precautions.
Required Qualifications
Graduate of an accredited nursing program.
Current Registered Nurse (RN) license in the applicable state.
Basic Life Support (BLS) certification.
Advanced Cardiac Life Support (ACLS) certification.
Emergency Nursing Pediatric Certification (ENPC) certification or ability to obtain within designated timeframe.
Trauma Nursing Core Course (TNCC) preferred.

Registered Nurse

Department: Emergency - Our Chelsea Emergency Department has experienced physicians and nurses with advanced training in emergency medicine that provide care 365 days a year in the 24-hour Emergency Department. More than 18,000 patients are treated each year for emergencies ranging from life threatening cardiac arrests and strokes, to major injuries and accidents, to more minor injuries. Facilities include a five bay observation center for observation and testing before returning home, as well as 20 private exam rooms adding a greater degree of privacy for patients.

Location: Chelsea, MI

Why Join Us?

• Join an organization that is committed to the principle that health care is a basic human right and that all Americans should have access to high-quality, comprehensive health care
• AWARD WINNING WORKPLACE! The Chelsea hospital is one of five Southeast Michigan hospitals awarded by Newsweek’s as the World’s Best Hospitals for 2026
• Trinity Health offers a comprehensive benefit package offering healthcare plans accessing the Trinity Health and Blue Cross Blue Shield of Michigan (BCBSM) network of hospitals and providers. Each plan option offers the flexibility to choose from two tiers with Tier 1 Trinity Health network providers providing the lowest out of pocket costs and Tier 2 select BCBSM providers.
• Competitive compensation, DAILYPAY
• Benefits package also includes Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement
• Advancing Nursing Education Scholarship offered to our nurses toward pursuing higher-level education

Position Purpose:

The Registered Nurse Provides quality patient centered care considering age specific, developmental, cultural and spiritual needs through competent clinical practice and application of the nursing process. They consistently integrate concepts of relationship-based care into practice and serves as a clinical and educational resource to others on the unit.

Shift Available:  5pm-5am

Status Available: Full time, benefit eligible (72 hours per pay period – every two weeks)  

Every 3rd weekend and holiday rotation required

Required Qualifications

• Requires current Michigan Nursing License
• Graduation from accredited nursing program
• Experienced nurses preferred
• New hires must have a BSN degree or must agree in writing to obtain their BSN within five years
• Canadian Nurses are encouraged to apply

Visit www.trinityhealthmichigan.org/careers to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan.

About the Chelsea Hospital

Chelsea Hospital is a 103-bed, not-for-profit hospital established in 1970 leading the way in patient safety in satisfaction. Located in Chelsea, Michigan, Chelsea Hospital is a joint venture between Trinity Health and University of Michigan Health. These two award-winning health systems bring new services to Chelsea, while sharing resources, best practices and more to drive innovation and a higher level of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Part time

Shift:

12 Hour Night Shift

Description:

Patient Care Assistant

Department: Emergency - Our Chelsea Emergency Department has experienced physicians and nurses with advanced training in emergency medicine that provide care 365 days a year in the 24-hour Emergency Department. More than 18,000 patients are treated each year for emergencies ranging from life threatening cardiac arrests and strokes, to major injuries and accidents, to more minor injuries. Facilities include a five bay observation center for observation and testing before returning home, as well as 20 private exam rooms adding a greater degree of privacy for patients.

Location: Chelsea, MI

Why Join Us?

• Join an organization that is committed to the principle that health care is a basic human right and that all Americans should have access to high-quality, comprehensive health care
• AWARD WINNING WORKPLACE! The Chelsea hospital is one of five Southeast Michigan hospitals awarded by Newsweek’s as the World’s Best Hospitals for 2026
• Trinity Health offers a comprehensive benefit package offering healthcare plans accessing the Trinity Health and Blue Cross Blue Shield of Michigan (BCBSM) network of hospitals and providers. Each plan option offers the flexibility to choose from two tiers with Tier 1 Trinity Health network providers providing the lowest out of pocket costs and Tier 2 select BCBSM providers.
• Competitive compensation, DAILYPAY
• Benefits package also includes Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

Position Purpose:

Exceptional opportunity for a Patient Care Assistant (PCA) to support our vision and serve with us as a compassionate and transforming healing presence in our community. We seek exceptional individuals from a variety of backgrounds, because diversity makes us stronger.

The PCA, under the direction of a registered nurse, is responsible for direct patient care considering age specific, developmental, cultural and spiritual needs. They assist in establishing and maintaining a patient care environment that is clean, safe and conducive to patient/family wellbeing including concepts of relationship-based care.

Training is provided to prepare our colleagues for success. Patient Care Assistant’s provide continuous observation and monitoring of assigned patients. Notifies nursing staff if the patient requires assistance, control, or other nursing intervention. Knowledgeable and supportive of patients, the confidentiality of HIPAA protected information, and other related hospital policies. The PCA assists patient in completing ADLs including: Bathing, showering, toileting, positioning, turning, transferring, ambulation using assistive devices and with feeding and menu selection. They are responsible to record patient information and required data in appropriate areas to meet documentation requirements.

Shift Available: 7pm-7am

Status Available: Part time, benefit eligible (48 hours per pay period – every two weeks)

Every 3rd Weekend rotation and holiday requirements

Required Qualifications

• High school diploma, GED, or a minimum of 18 years of age. 
• Recent experience desired.   
• Ability to lift up to 35 pounds without assistance, lifting greater than 35 pounds using mechanical assistance

Visit www.trinityhealthmichigan.org/careers to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan.

About the Chelsea Hospital

Chelsea Hospital is a 103-bed, not-for-profit hospital established in 1970 leading the way in patient safety in satisfaction. Located in Chelsea, Michigan, Chelsea Hospital is a joint venture between Trinity Health and University of Michigan Health. These two award-winning health systems bring new services to Chelsea, while sharing resources, best practices and more to drive innovation and a higher level of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Full time

Shift:

12 Hour Day Shift

Description:

Patient Care Assistant

Department: Inpatient Rehab

Location: Chelsea, MI hospital

Why Join Us?

• Join an organization that is committed to the principle that health care is a basic human right and that all Americans should have access to high-quality, comprehensive health care
• AWARD WINNING WORKPLACE! The Chelsea hospital is one of five Southeast Michigan hospitals awarded by Newsweek’s as the World’s Best Hospitals for 2026
• Trinity Health offers a comprehensive benefit package offering healthcare plans accessing the Trinity Health and Blue Cross Blue Shield of Michigan (BCBSM) network of hospitals and providers. Each plan option offers the flexibility to choose from two tiers with Tier 1 Trinity Health network providers providing the lowest out of pocket costs and Tier 2 select BCBSM providers.
• Competitive compensation, DAILYPAY
• Benefits package also includes Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement
• Advancing Nursing Education Scholarship offered to our nurses toward pursuing higher-level education

Position Purpose:

The PCA, under the direction of a registered nurse, is responsible for direct patient care considering age specific, developmental, cultural and spiritual needs. They assist in establishing and maintaining a patient care environment that is clean, safe and conducive to patient/family wellbeing including concepts of relationship-based care.

Training is provided to prepare our colleagues for success. The PCA assists patient in completing ADLs including: Bathing, showering, toileting, positioning, turning, transferring, ambulation using assistive devices and with feeding and menu selection. They are responsible to record patient information and required data in appropriate areas in order to meet documentation requirements.

The Inpatient Rehab units at Chelsea Hospital care for patients requiring comprehensive inpatient rehabilitation after traumatic brain injuries, cerebral vascular accidents, amputations, debility, poly trauma or spinal cord injuries. Inpatient Rehab is a collaborative program between Chelsea Hospital and University of Michigan Health, staffed by a team of award-winning U-M Health rehab physicians and Chelsea Hospital nurses, therapists, and specialists.

Our Inpatient Rehabilitation unit has recently expanded to a 40-bed unit and is now accepting higher acuity patients. As part of our commitment to excellence in patient care, we are proud to be participating in the Spinal Cord Injury (SCI) Model System.

Shift Available: Days – 6:30am-7pm

Status Available: Full time, benefit eligible (72 hours per pay period – every two weeks)  

Weekend and holiday commitments required

Required Qualifications

• High school diploma, GED, or a minimum of 18 years of age. 
• Recent experience desired.   
• Ability to lift up to 35 pounds without assistance, lifting greater than 35 pounds using mechanical assistance

Visit www.trinityhealthmichigan.org/careers to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan.

About the Chelsea Hospital

Chelsea Hospital is a 103-bed, not-for-profit hospital established in 1970 leading the way in patient safety in satisfaction. Located in Chelsea, Michigan, Chelsea Hospital is a joint venture between Trinity Health and University of Michigan Health. These two award-winning health systems bring new services to Chelsea, while sharing resources, best practices and more to drive innovation and a higher level of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

This position will start in October 2026.

This position is responsible for all aspects of new patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting incoming telephone calls
• Triages issues and answering general questions, with the goal of resolving requests in real time
• Completes patient intake for each caller, including those resolved, or those requiring action by disease center New Patient Coordinator
• Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills
• Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines
• Collaborates with New Patient Coordinator team to ensure seamless coverage and task management in times of full and partial staffing levels
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary
• Appropriately arranges resources and materials to support the highest standard of patient experience and visit, i.e. review and organize medical records, coordinate receipt of tissue, ensure receipt of new patient appointment packet
• Answers telephone calls, responds to emails, and manages other referral inputs, as appropriate for new patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management
• Provides program specific information to callers and refer calls as necessary
• Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments
• Provides information to the patient regarding the need for insurance referral(s) and refers calls as appropriate
• Assists in processing paperwork associated with clinical care including managing materials requests, signing up for EMR portal
• Strives to meet defined service levels and key performance indicators
• Other duties and responsibilities as required

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to comprehend and implement new concepts or modifications to processes requests quickly
• Ability to function as an integral member of the team
• Excellent communication, organizational, and customer service skills
• Strong attention to detail
• Must possess the ability to multi-task and problem solve on the spot
• Excellent phone etiquette
• PC proficiency required

MINIMUM JOB QUALIFICATIONS:

The position strongly prefers a bachelor’s degree in health administration or a related field, along with up to 1 year of experience in healthcare and/or customer service.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Interacts with the adult patient population.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$45,500.00 - $54,400.00

This position will start in October 2026.

This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients
• Obtains detailed clinical information face-to-face, by telephone or electronically
• May provide basic information regarding the need for insurance referral(s)
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
• Performs independent patient and outside provider call triaging and assists in directing patient flow
• Serves as a liaison between patient/family/provider
• Resolves issues directly or ensures appropriate management of call by others
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated
• Participates in training for new hires
• Prepares, open, and close provider schedules and handles daily schedule changes
• Conduct slide submission as needed
• Other duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to multi-task and function as an integral member of the team
• Excellent verbal and written communication skills required
• Excellent computer, customer service, problem solving, and organizational skills required

MINIMUM JOB QUALIFICATIONS:

The position strongly prefers a bachelor’s degree in health administration or a related field, along with up to 1 year of experience in healthcare or customer service.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Yes, interacts with the adult patient population.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$45,500.00 - $54,400.00

This position will start in October 2026.

The Patient Records Specialist is responsible for the effective coordination and organization of materials required for a new patient visit. Provides administrative support and coordination for aspects of patient care for new patients and may flex across multiple disease centers or assist in scheduling tasks.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Uses electronic tracking systems to thoroughly document progress in all tasks, including retrieval of pertinent patient materials
• Uses standard processes and protocols to monitor and follow up with patients, hospitals, and other parties on materials status
• Collaborates with fellow Records Specialists and New Patient Coordinators to ensure seamless coverage and task management in times of full and partial staffing levels; This may include assisting with registering, scheduling, or performing other tasks that are typically the responsibilities of the New Patient Coordinators
• Maintains standard communication with DFCI clinical and support staff with regard to status of patient materials
• Assists in processing paperwork and completing administrative tasks associated with clinical care including managing materials requests, orders, and records uploading
• Responds to emails and manages other requests as appropriate for new patients. This includes the responsibility to relay detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services
• Resolves problems independently, ensures continuous communication with New Patient Coordinators, and appropriately escalates issues to management
• Possesses a level of independence requiring knowledge of multiple disease specific programs
• Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting materials management
• Triages issues and answers general questions, with the goal of resolving requests in real time
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills
• Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines
• Can comprehend and implement new concepts or modifications to processes requests quickly
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary
• Appropriately arranges resources and materials to support the patient experience and visit for new patients, i.e. review and organize medical records, coordinate receipt of tissue, ensure patient hand carries CDs into appointment, ensure receipt of new patient appointment packet
• Answers telephone calls, responds to emails, and manages other referral inputs, as appropriate for new patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management
• Strives to meet defined service levels and key performance indicators
• Provides program specific information to callers and refers calls as necessary
• Assists in processing paperwork associated with clinical care including managing materials requests, signing up for EMR portal
• Assists in the training of new staff
• Other duties and responsibilities as required

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to function as an integral member of the team
• Excellent communication, organizational, and customer service skills
• Strong attention to detail
• Must possess the ability to multi-task and problem solve on the spot
• Excellent phone etiquette
• PC proficiency required

MINIMUM JOB QUALIFICATIONS:

The role strongly prefers candidates with a bachelor’s degree in health administration or a related field, along with up to 1 year of experience in healthcare or customer service.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Yes, interacts with the adult patient population.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$42,100.00 - $47,300.00