12 hour day or night shift as needed to cover call outs or time off from 7a-730pm or 7p-730a

Pay Range:

Essential Functions

• Observes, reports, and documents signs and symptoms or changes in patient behavior to charge nurse.
• Interacts with patients therapeutically.
• Assists, initiates, and participates in social and recreational activities, group therapy, patient teaching groups, and other group activities.
• Uses CPI techniques appropriately.
• Makes rounds on assigned patients at least every half hour during shift.
• Demonstrates flexibility in changing workload.
• Responds to patients with empathy, maintaining their dignity and confidentiality.
• Participates in unit-based process improvement activities.
• Participates in unit-based committees.
• May include on-call duties as requested by administration.
• All mandatory training as per facility policy.

Physical Requirements

Works in patient care area with potentially combative or self-destructive patients, including behavior control areas. Each employee has the responsibility to work in a safe manner. Work requires walking, standing, lifting, reaching, handling of charts, supplies, equipment, blood, and body fluids.

Education, Experience and Certifications

High School Diploma or GED required. Bachelor's degree preferred. Relevant patient care experience in a hospital setting preferred. Good therapeutic communication skills required. CPI certification required within 90 days of hire date. BLS required per policy guidelines.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Monday - Friday 8-5

Remote Role

Approved remote states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL (ONLY Midwest), IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Pay Range:

Join Us in Redefining Care

At Advocate Health, we're committed to helping people live well by fostering a culture where teammates feel connected, supported, and empowered to do their best work. Understanding and improving the teammate experience is central to our mission and our ability to deliver exceptional care.

We're seeking a Culture & Teammate Experience Program Enablement Manager to lead the interpretation and translation of enterprise listening data into actionable insights that inform strategy, enhance organizational effectiveness, and elevate the teammate experience across Advocate Health.

In this highly collaborative role, you'll serve as a trusted advisor to leaders and stakeholders across the organization, transforming complex feedback and experience data into compelling narratives that guide decision-making and help shape the future of our culture.

About This Opportunity

The Culture & Teammate Experience Program Enablement Manager plays a critical role in advancing Advocate Health's teammate listening strategy. This position leads the synthesis and interpretation of enterprise survey data, focus group feedback, and other listening channels to identify key themes, opportunities, and risks impacting the teammate experience.

Working closely with HR Centers of Excellence, Operations, Nursing, Learning & Development, Benefits, and executive leadership, you'll develop meaningful insights that inform enterprise priorities while establishing consistent approaches to data interpretation, storytelling, and reporting.

You'll combine analytical expertise, strategic thinking, and exceptional communication skills to help leaders understand what teammates are experiencing and where the organization can create the greatest impact.

What You'll Do

• Lead analysis of enterprise listening data across surveys, focus groups, and other feedback channels to identify trends, themes, opportunities, and risks.
• Integrate quantitative and qualitative data into actionable enterprise-level insights and recommendations.
• Develop executive-ready presentations, reports, dashboards, and visual storytelling materials that communicate complex findings with clarity and impact.
• Create and maintain frameworks, standards, and methodologies for interpreting and communicating teammate experience data consistently across the enterprise.
• Partner with HR, Operations, Nursing, Benefits, Learning & Development, and other stakeholders to provide insight-driven guidance and consultation.
• Synthesize internal findings with external research, benchmarking, and industry trends to inform culture and teammate experience strategies.
• Ensure consistency in how survey results and experience data are communicated across the organization.
• Continuously improve insight generation, reporting practices, and storytelling approaches to maximize organizational impact.
• Serve as a trusted advisor to leaders by translating data into meaningful guidance that supports strategic decision-making.

What You'll Bring

• Bachelor's degree in Human Resources, Organizational Psychology, Analytics, Business, Social Sciences, or a related field.
• Five or more years of experience in employee experience, analytics, consulting, organizational effectiveness, program management, or related disciplines.
• Strong understanding of employee experience frameworks, engagement drivers, organizational culture, and listening strategies.
• Demonstrated ability to synthesize complex qualitative and quantitative data into actionable business insights.
• Advanced presentation, storytelling, and data visualization skills.
• Strong stakeholder management and cross-functional collaboration capabilities.
• Excellent written and verbal communication skills with the ability to influence without direct authority.
• Ability to maintain confidentiality and uphold the highest standards of data integrity and ethics.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.

Preferred

• Master's degree in Human Resources, Organizational Psychology, Analytics, Business, or a related field.
• Experience with enterprise listening platforms such as Perceptyx, Qualtrics, or similar survey technologies.
• Experience presenting findings and recommendations to executive leadership teams and governance committees.
• Experience synthesizing large-scale employee listening and survey data.
• Strong proficiency with dashboarding, reporting, and data visualization tools.
• Familiarity with external benchmarking methodologies and workforce research.
• Experience in healthcare, clinical operations, or other large, matrixed organizations.

DISCLAIMER 

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. 

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. 

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Sun-Wed or Wed-Sat

• Four 10-hour shifts

Pay Range:

Join the Critical Care Rehabilitation team at Carolinas Medical Center, a nationally recognized tertiary care and Level I Trauma Center serving patients with complex medical and surgical conditions. This interdisciplinary team provides early mobility and rehabilitation services across intensive care units, working collaboratively with physicians, nursing, physical therapists, occupational therapists, speech-language pathologists, and respiratory therapists to optimize patient recovery and functional outcomes. As an Exercise Physiologist, you will support critically ill patients through mobility progression, exercise interventions, patient education, and collaborative care planning, helping patients regain strength, endurance, and independence throughout their inpatient recovery journey.

Job Description:

Responsible for the evaluation and treatment of cardiac patients through all phases of rehabilitation, (which includes inpatient and outpatient) upon the referral of the physician.

Major Responsibilities:

• Interprets physiological data from stress tests for determination of individualized exercise prescription. Plans and implements treatment programs based upon patient evaluation. Modifies exercise prescription based on cardiac symptomatology, signs and symptoms of exercise intolerance, or musculoskeletal, orthopedic, and/or accessory medical problems.
• Works with physicians to determine program eligibility, progress, and timing of progression to unmonitored home program or Phase III participation.
• Establishes and presents a coordinated health education program for patients on exercise and risk factor reduction. Participates in family and patient conferences as necessary and works closely with cardiologists, cardiac surgeons, physician assistants, and medical staff regarding patient physical status and rehabilitation program.
• Promotes referral to rehabilitation program by developing a sound working relationship with referral sources - physicians and nurses.
• Places electrodes on patient for various cardiac monitors and tests.
• Counsels patient in home activity and exercise programs and purchase of exercise equipment.
• Assists in the resolution of cardiac emergencies or symptoms of exercise intolerance. Assists the in-program planning and implementation.
• May serve as a mentor for staff working for certification by American College of Sports Medicine in Exercise Technologist or Specialist category. Serves as a hospital consultant in area of exercise physiology. Participates in appropriate professional organizations for personal development.
• Assists in monitoring outpatient cardiac rehabilitation exercise groups.
• Performs various patient positioning and transporting duties, which require lifting and pushing/pulling, while utilizing proper technique.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.

Education Required:

• Bachelor's Degree in Exercise Physiology, or
• Bachelor's Degree in Kinesiology.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Must be able to make independent decisions and be able to deal with complex clinical situations as presented by many cardiac patients.
• Good communication skills and effective team functioning is required.

Physical Requirements and Working Conditions:

• Must be able to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders at various times in each workday.
• Must be able to:
• lift up to 50 lbs. from floor to waist.
• lift up to 10 lbs. from waist to overhead.
• lift and carry up to 40 lbs. at waist height a reasonable distance.
• Must be able to:
• push/pull with 30 lbs. of force.
• perform a sliding transfer of 150 lbs. with a second person present.
• Must be able to use hands with fine manipulation when using computer keyboard and testing equipment.
• Must have functional vision, speech, and hearing.
• Potential for exposure to mechanical, electrical, and chemical hazards and therefore must be able to take precautions and wear protective clothing as necessary.
• May be exposed to blood or body fluids and thus appropriate protective clothing must be worn as necessary (gloves, mask, etc.).

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

PRN; as needed. Looking for either location Randolph Rd/Charlotte or Poplar Tent/Concord.

Pay Range:

Essential Functions

• Performs and assists with radiographic and fluoroscopic procedures.
• Documents patient history pertaining to specific procedure on requisition submitted by physician.
• Confirms patient identification by verbal confirmation and validating proof of identity.
• Prepares and administers contrast media as required.
• Consults with radiologist and other physicians as necessary.
• Selects and operates equipment as dictated by demands of individual procedure and demonstrates correct and adequate anatomic positioning skills.
• Maintains appropriate records as required by departmental standards.

Physical Requirements
Requires strenuous physical effort while assisting patients from wheelchairs and stretchers. Handles equipment and monitoring supplies. Must have good oral and written communication skills to interact with patients and hospital staff. May be required to frequently stretch, bend, twist, squat or kneel in operating radiographic equipment. Must be able to use hands for power gripping, speed work and precision during manipulation of radiographic equipment and in the case of injured and diseased patients. Vision and hearing for distances of up to 10 feet is necessary. May be exposed to various physical conditions throughout the workday such as walking on hard surfaces, climbing stairs, and being near moving equipment. Able to adapt to changes in temperature and humidity.

Education, Experience and Certifications

Performs radiographic examinations with proficiency utilizing radiation safety practices to produce a high-quality examination with general supervision while under the direction of the Radiologist. Coordinates daily activities to include performing examination and clerical duties. Successful completion of a formal Radiology Technology Program in an AMA Approved facility required. Registered by the ARRT required OR if a New Graduate, must be registry eligible and must be registered within 1 year of hire date.1 year of direct patient care work experience preferred. BLS required per policy guidelines.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

PRN; as needed. Looking for either location: Prosperity Crossing Dr/University or Cornelius/Lake Norman

Pay Range:

Essential Functions

• Performs and assists with radiographic and fluoroscopic procedures.
• Documents patient history pertaining to specific procedure on requisition submitted by physician.
• Confirms patient identification by verbal confirmation and validating proof of identity.
• Prepares and administers contrast media as required.
• Consults with radiologist and other physicians as necessary.
• Selects and operates equipment as dictated by demands of individual procedure and demonstrates correct and adequate anatomic positioning skills.
• Maintains appropriate records as required by departmental standards.

Physical Requirements
Requires strenuous physical effort while assisting patients from wheelchairs and stretchers. Handles equipment and monitoring supplies. Must have good oral and written communication skills to interact with patients and hospital staff. May be required to frequently stretch, bend, twist, squat or kneel in operating radiographic equipment. Must be able to use hands for power gripping, speed work and precision during manipulation of radiographic equipment and in the case of injured and diseased patients. Vision and hearing for distances of up to 10 feet is necessary. May be exposed to various physical conditions throughout the workday such as walking on hard surfaces, climbing stairs, and being near moving equipment. Able to adapt to changes in temperature and humidity.

Education, Experience and Certifications

Performs radiographic examinations with proficiency utilizing radiation safety practices to produce a high-quality examination with general supervision while under the direction of the Radiologist. Coordinates daily activities to include performing examination and clerical duties. Successful completion of a formal Radiology Technology Program in an AMA Approved facility required. Registered by the ARRT required OR if a New Graduate, must be registry eligible and must be registered within 1 year of hire date.1 year of direct patient care work experience preferred. BLS required per policy guidelines.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Full-Time NIghts. This position is sign-on bonus eligible. Based on eligibility.

Pay Range:

Atrium Health Levine Children's Hospital is the largest children's hospital between Atlanta and Washington, D.C., providing specialized care for critically ill children. It has been ranked among the Best Children's Hospitals by U.S. News & World Report for 16 consecutive years.

Levine Children's Hospital provides top-tier critical care for neonates, infants, and children with complex medical needs. It features a 24-bed Pediatric Intensive Care Unit (PICU), a 20-bed Cardiovascular Intensive Care Unit (CVICU), an 85-bed Level IV Neonatal Intensive Care Unit (NICU), and an inpatient pediatric rehabilitation floor. The hospital offers advanced care capabilities, including respiratory therapy protocols, mechanical and non-invasive ventilation, nitric oxide and heliox therapy, and ECMO management.

Respiratory therapists benefit from continuous learning about conditions like ARDS, RSV, acute respiratory failure, seizures, sepsis, and trauma.

Key Responsibilities:

Why Respiratory Therapy at Levine Children's Hospital?

Exercise high autonomy in assessing, implementing, and adjusting respiratory therapies.

Independently adjust ventilator settings and oxygenation strategies, providing real-time recommendations.

Implement weaning protocols and optimize patient outcomes using critical thinking and advanced knowledge.

Maintain precise documentation and ensure compliance with hospital policies.

Work in a cutting-edge pediatric healthcare environment with specialized ICU units and therapist-driven protocols.

Enjoy a high level of clinical independence, managing critical respiratory interventions and collaborating with intensivists, neonatologists, and the multidisciplinary care team.

Access opportunities for professional growth and continuing education.

Be part of a collaborative and supportive work culture focused on excellence in pediatric patient care.

Job Summary

Performs all aspects of direct respiratory care according to physician's orders and/or approved protocols. Consults physicians on effectiveness of therapy and makes appropriate recommendations. Provides appropriate ventilator support and maintains and monitors other cardiopulmonary life support equipment. Maintains and properly utilizes respiratory care equipment.

Essential Functions

• Demonstrates knowledge in various modes and methods of oxygen delivery and the equipment needed for each and can conduct prescribed therapeutic procedures to achieve adequate oxygenation.
• Administers therapeutic procedures, understanding the purpose and benefits, and possible effects associated with each. Performs diagnostic procedures as outlined in policy.
• Initiates, monitors and maintains mechanical ventilators and non-invasive ventilators and is aware of the critical care duties and effects of such therapy.
• Independently evaluates current therapies using appropriate judgment and protocols, making proper recommendations concerning plans of care and patient education needs.
• Documents therapy and results as required by hospital, department and regulatory agencies. Communicates information to appropriate members of the healthcare team.
• Initiates, conducts and modifies respiratory care techniques in an emergency setting. Performs and evaluates blood sampling analysis with a thorough understanding of the values, and the importance and treatment of abnormal results.
• Works independently in all patient care areas and assists co-workers with patient care whenever possible. Is proficient in the electronic medical records and its interface with the Respiratory Care Department.
• Follows departmental safety guidelines. Completes all regulatory requirements. Completes annual proficiency evaluation of respiratory care equipment and procedures.

Physical Requirements
Requires repetitive physical activity. Able to walk and stand to perform duties. Ability to lift materials 20-50 pounds. Ability to move patients of all age groups. Adequate hearing and eyesight is necessary. Exposures to working environment that may include odors, low lighting, and crowded working conditions.

Education, Experience and Certifications

Graduate of an AMA-approved school of Respiratory Care. Associate's RRT or RRT Equivalent required, Bachelor's degree preferred. Credentialed as a Registered Respiratory Therapist by the National Board for Respiratory Care. Licensed as a Respiratory Care Practitioner in the state of North Carolina. BLS required per policy guidelines. Advanced certifications per facility policy/standards. For free-standing Emergency Department and Virtual Critical Care, 2 years critical care experience required.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Variable. This position is sign-on bonus eligible. Based on eligibility.

Pay Range:

Atrium Health Levine Children's Hospital is the largest children's hospital between Atlanta and Washington, D.C., providing specialized care for critically ill children. It has been ranked among the Best Children's Hospitals by U.S. News & World Report for 16 consecutive years.

Levine Children's Hospital provides top-tier critical care for neonates, infants, and children with complex medical needs. It features a 24-bed Pediatric Intensive Care Unit (PICU), a 20-bed Cardiovascular Intensive Care Unit (CVICU), an 85-bed Level IV Neonatal Intensive Care Unit (NICU), and an inpatient pediatric rehabilitation floor. The hospital offers advanced care capabilities, including respiratory therapy protocols, mechanical and non-invasive ventilation, nitric oxide and heliox therapy, and ECMO management.

Respiratory therapists benefit from continuous learning about conditions like ARDS, RSV, acute respiratory failure, seizures, sepsis, and trauma.

Key Responsibilities:

Why Respiratory Therapy at Levine Children's Hospital?

Exercise high autonomy in assessing, implementing, and adjusting respiratory therapies.

Independently adjust ventilator settings and oxygenation strategies, providing real-time recommendations.

Implement weaning protocols and optimize patient outcomes using critical thinking and advanced knowledge.

Maintain precise documentation and ensure compliance with hospital policies.

Work in a cutting-edge pediatric healthcare environment with specialized ICU units and therapist-driven protocols.

Enjoy a high level of clinical independence, managing critical respiratory interventions and collaborating with intensivists, neonatologists, and the multidisciplinary care team.

Access opportunities for professional growth and continuing education.

Be part of a collaborative and supportive work culture focused on excellence in pediatric patient care.

Job Summary

Performs all aspects of direct respiratory care according to physician's orders and/or approved protocols. Consults physicians on effectiveness of therapy and makes appropriate recommendations. Provides appropriate ventilator support and maintains and monitors other cardiopulmonary life support equipment. Maintains and properly utilizes respiratory care equipment.

Essential Functions

• Demonstrates knowledge in various modes and methods of oxygen delivery and the equipment needed for each and can conduct prescribed therapeutic procedures to achieve adequate oxygenation.
• Administers therapeutic procedures, understanding the purpose and benefits, and possible effects associated with each. Performs diagnostic procedures as outlined in policy.
• Initiates, monitors and maintains mechanical ventilators and non-invasive ventilators and is aware of the critical care duties and effects of such therapy.
• Independently evaluates current therapies using appropriate judgment and protocols, making proper recommendations concerning plans of care and patient education needs.
• Documents therapy and results as required by hospital, department and regulatory agencies. Communicates information to appropriate members of the healthcare team.
• Initiates, conducts and modifies respiratory care techniques in an emergency setting. Performs and evaluates blood sampling analysis with a thorough understanding of the values, and the importance and treatment of abnormal results.
• Works independently in all patient care areas and assists co-workers with patient care whenever possible. Is proficient in the electronic medical records and its interface with the Respiratory Care Department.
• Follows departmental safety guidelines. Completes all regulatory requirements. Completes annual proficiency evaluation of respiratory care equipment and procedures.

Physical Requirements
Requires repetitive physical activity. Able to walk and stand to perform duties. Ability to lift materials 20-50 pounds. Ability to move patients of all age groups. Adequate hearing and eyesight is necessary. Exposures to working environment that may include odors, low lighting, and crowded working conditions.

Education, Experience and Certifications

Graduate of an AMA-approved school of Respiratory Care. Associate's RRT or RRT Equivalent required, Bachelor's degree preferred. Credentialed as a Registered Respiratory Therapist by the National Board for Respiratory Care. Licensed as a Respiratory Care Practitioner in the state of North Carolina. BLS required per policy guidelines. Advanced certifications per facility policy/standards. For free-standing Emergency Department and Virtual Critical Care, 2 years critical care experience required.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

As Needed on PRN Basis

Pay Range:

Job Summary

Patient Accounts Specialist (PAS) works under the immediate supervision of supervisors/managers in Patient Financial Services (PFS). PAS positions perform complex tasks requiring critical thinking skills and experience-based (specialist) knowledge in PFS. Reviews difficult work queues, large dollar accounts, aged accounts and any special projects assigned by leadership. Creates reports/spreadsheets for identification of problem areas and utilizes critical thinking skills to determine appropriate actions to resolve problem. Must demonstrate thorough knowledge and understanding of patient billing, billing transmission, government regulatory/ compliance requirements, and electronic billing systems.

Essential Functions

• Prepares reports of denials, credit balances, payer opportunities.
• Analyzes rejection reports and errors made by system and teammates. Requests system changes, reports error rates by teammate and collaborates with training to ensure improvement is achieved and sustained.
• Prepares Medicare/Medicaid quarterly credit balance reports. Approve refunds as defined in departmental threshold guidelines.
• Assists Supervisor/ Manager with quality checks for all payers and departments.
• Performs quality assurance tasks as needed to validate workflow builds, claim edit actions, automatic actions in Epic, process improvements, etc.
• Analyzes denial reasons provided by payers. Collaborates with management to identify, trend and address root causes of denials.
• Researches and analyzes payer trends and works on special projects involving aged, high dollar or complex account issues.
• Trains new teammates as needed.

Physical Requirements
Requires sitting for long periods of time. Requires bending and may need to lift-up to 10 pounds occasionally.

Education, Experience and Certifications

High school diploma or GED required. Two-years' experience in related financial services or healthcare business office required. College (bachelor's or associate) degree preferred. Requires the ability to communicate effectively in verbal and written formats. Proficiency in Word, Excel and Outlook preferred. Prior healthcare computer system and specifically Epic billing experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Monday-Friday 2nd shift with rotating on-call and holidays

Pay Range:

Essential Functions

• Updates procedures in the section policy and procedure manuals.
• Assesses the urgency of a test and uses this assessment to prioritize the workload.
• Analyzes test results for critical values and immediately reports and documents.
• Prepares specimens for testing, verifies patient identification on samples and requests before testing, and applies rules of specimen rejection and arranges for recollection.
• Uses and maintains equipment and instruments used in test performance and in work area. Performs minor troubleshooting.
• Prepares reagents for test performance.
• Calculates, reports, and records test results with accuracy.

Works in a busy environment around physicians, technologists, and other hospital teammates. Works in an area which contains biohazardous (infectious) materials along with chemical, fire, and mechanical hazards. May be required to stoop, reach and lift light (20 pound) to moderately heavy (50 pound) loads.

Education, Experience and Certifications

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

variable

Pay Range:

Oversees all aspects of the clinical triage services, disease management, clinical discharge call management, clinical patient navigation, and virtual care coordination. Supports strategic development and implementation of a patient navigation center. Provides virtual coordination of care and clinical integration (CI) within CI Information Services and others in the outpatient setting.

Essential Functions

• Supervises all clinical activities including; telephone nurse triage, disease management, virtual patient navigation, virtual care coordination of remote team members and clinical components of discharge call management programs.
• Ensures information systems are in place that support the input and retrieval of reliable data.
• Develops, implements, and evaluates department's care delivery models.
• Improves data collection elements, protocol development, and overall delivery of virtual nursing care.
• Develops and assumes accountability for the management of the department budget and guidelines.
• Facilitates reports on all clinical services provided by designated departments.
• Develops and implements a plan or contracts of agreement between multidisciplinary health care, service providers, community resource providers, and allied healthcare providers to facilitate seamless continuity of care throughout the healthcare setting.
• Establishes organizational systems that ensure implementation strategies consistent with established plans: facilitating shared governance and employee engagement in order to effectively operationalize system-wide strategies.
  

Physical Requirements
Work requires walking, standing, and long periods of sitting at a computer work station, utilizing a headset. Work requires lifting up to 30 pounds. Must speak and understand English fluently. Intact sense of sight, hearing, smell, and touch. Good finger dexterity for computer entry. Critical thinking ability to concentrate in a fast-paced nurse triage environment. Must be able to respond quickly to changes in telephone triage unit demands and conditions.

Education, Experience and Certifications

Current RN license or temporary license as a Registered Nurse Petitioner in the state in which you work and reside or; if declaring a National License Compact (NLC) state as your primary state of residency, meet the licensure requirements in your home state; or for Non-National License Compact states, current RN license or temporary license as a Registered Nurse Petitioner required in the state where the RN works. MSN required; If undergraduate degree is BSN a Master's degree from a health-related program or MBA is acceptable. Must have MSN if undergraduate degree is not BSN. Appropriate professional leadership certification required within 1 year of eligibility for professional certification exam required. Previous leadership experience preferred. Additional education, training, certification, or experience may be required within the department by the nurse leader.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

• Remote
• First Shift, Standard business hours, M-F

Pay Range:

Job Description Summary:

Provides operational leadership and oversight for enterprise clinical trial contracting activities supporting industry-sponsored clinical research across Advocate Health and Wake Forest University School of Medicine. Responsible for directing contract administration operations, supervising contracting personnel, ensuring efficient negotiation and execution of clinical research agreements, monitoring performance metrics, implementing process improvements, and collaborating with stakeholders to accelerate study activation while maintaining compliance with institutional, regulatory, and legal requirements.

Major Responsibilities:

• Provides operational leadership and oversight for enterprise clinical research contracting activities supporting industry-sponsored clinical research, ensuring timely negotiation, execution, and administration of clinical research agreements.
• Designs and directs the work of the clinical trial contracts team, including selection, coaching, development, performance management, and workload allocation for contract administration staff.
• Oversees negotiation, review, execution, and management of Clinical Trial Agreements (CTAs), Confidential Disclosure Agreements (CDAs), Master Clinical Trial Agreements (MCTAs), amendments, and other research-related agreements.
• Monitors contract performance metrics, turnaround times, service levels, and operational workloads; develops and implements strategies to improve efficiency, quality, and customer service.
• Develops, implements, and maintains standardized contract templates, workflows, negotiation strategies, and best practices that enhance consistency and reduce study startup timelines.
• Collaborates with investigators, research administration, legal counsel, finance, compliance, regulatory affairs, and operational stakeholders to facilitate study activation and resolve complex contractual issues.
• Provides guidance and resolution for high-risk or complex contractual negotiations involving intellectual property, publication rights, indemnification, confidentiality, subject injury, data use, and related provisions.
• Supports implementation, optimization, and utilization of research administration systems and technologies that facilitate contract management, reporting, and operational efficiency.
• Prepares and presents operational reports, dashboards, and performance analyses to research administration leadership to support strategic planning and decision-making.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and ensuring that contracting activities and supervised employees comply with organizational policies, applicable regulations, and governing laws.

Education Required:

• ​​​​​Bachelor's degree required. In some circumstances, equivalent years of direct research administration experience or applicable professional certifications may be considered in lieu of a bachelor's degree.
  

Work Experience Required:

• ​Minimum seven (7) years of progressively responsible experience in clinical research, research administration, clinical trial contracting, grants and contracts administration, or related healthcare research environment.
• Minimum three (3) years of leadership, supervisory, or management experience overseeing staff involved in research administration, contracting, or related operational functions.

Knowledge, Skills & Abilities Required:

• Knowledge of clinical research regulations, sponsor-funded research administration processes, and clinical trial agreement requirements.
• Knowledge of Clinical Trial Agreements, Confidential Disclosure Agreements, Master Clinical Trial Agreements, amendments, and related research contracts.
• Knowledge of contractual provisions including intellectual property, publication rights, confidentiality, subject injury, indemnification, insurance, and data use terms.
• Strong contract negotiation, conflict resolution, and stakeholder management skills.
• Ability to analyze complex contractual language and communicate business, legal, and operational impacts to diverse audiences.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment.
• Demonstrated leadership, coaching, mentoring, and personnel management abilities.
• Strong oral, written, and presentation communication skills.
• Proficiency with Microsoft Office applications and research administration technology platforms.
• Ability to evaluate operational metrics and implement process improvements that enhance efficiency, quality, and service delivery.

Physical Requirements and Working Conditions:

• Work is performed primarily in a professional office or remote office environment.
• Requires prolonged periods of sitting, computer use, and viewing monitors.
• Requires frequent verbal and written communication with internal and external stakeholders.
• Occasional travel for meetings, training, or organizational initiatives may be required.
• Must be able to move throughout office and meeting environments and perform required administrative functions.

Preferred Job Requirements

Preferred Education

• Master's degree in Business Administration, Healthcare Administration, Public Administration, Legal Studies, Research Administration, Life Sciences, or related field.

Preferred Experience

• Experience supporting enterprise-level clinical research contracting operations within an academic medical center, healthcare system, or research-intensive organization.
• Experience implementing operational improvements and process standardization initiatives.
• Experience utilizing Huron Research Suite, CTMS platforms, Florence, or other enterprise research administration systems.
• Experience developing performance metrics, dashboards, and operational reporting tools.

Preferred Knowledge/Skills/Abilities

• Advanced knowledge of clinical trial contracting, research administration operations, and industry-sponsored research.
• Knowledge of enterprise contract management systems and workflow optimization methodologies.
• Ability to lead organizational change initiatives and drive continuous process improvement.
• Demonstrated ability to build collaborative relationships across legal, compliance, finance, operational, and research functions.
• Strong strategic planning and operational execution skills.
• Advanced data analysis and performance management capabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.        

#WFUSM

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

variable

Pay Range:

Responsible for integrating clinical and administrative operations and executing strategic initiatives across a defined set of practices within a service line while enhancing teammate and clinician engagement. Ensures consistent execution of specialty priorities by leading and aligning the managers responsible for frontline teams to improve patient outcomes, reduce cost of care, and optimize service line operations. Serves as the primary operational integrator with direct operational authority exercised in partnership with the service line leadership team to remove barriers, align workflows, and drive reliable performance across care locations. Accountable for operational execution, adherence to approved operating and labor budgets, and proactive identification of risks, trends, and corrective actions in advance of budget variances.

Major Responsibilities  

Operational Integration & Performance 

• Directs clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities. 
• Exercises direct operational authority, in partnership with the service line leadership team, to establish operational plans, set performance expectations, and implement management routines across practices. 
• Accountable for adherence to approved operating and labor budgets, monitoring operational performance, identifying risks and variances, and directing corrective actions to achieve financial and operational targets. 
• Drives integration across care settings and specialties to improve access, capacity, growth, and operational consistency. 
• Monitors key performance indicators, including throughput, quality, experience, and financial metrics, and leads operational response to performance trends and location-based initiatives. 

Leadership of Frontline Management 

• Provides direct leadership to managers and supervisors, including coaching, development, and performance management, in partnership with Advocate Health Acute, Ambulatory, and Virtual Nursing and other groups as needed. 
• Establishes clear leadership expectations and holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience. 
• Directs recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders to maintain a strong and effective work environment. 
• Ensures compliance with organizational policies, regulatory requirements, and standards of performance across assigned areas. 

Clinician Partnership & Engagement Support 

• Partners with clinician leadership and the service line leadership team to align operational execution with clinical priorities and care delivery needs. Exercises direct operational authority to remove barriers, coordinate stakeholders, and implement workflow, scheduling, and resource decisions that support clinician effectiveness and patient care. 
• Supports clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination, while clinician leadership retains accountability for clinician practice and professional standards. 
• Optimizes coverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders. 

Quality, Improvement & Workforce Oversight 

• Leads continuous improvement efforts focused on quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through on performance gaps. 
• Uses data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities across assigned locations. 
• Directs workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders using Advocate Health and Clinical Services operating standards. 
• Designs and directs the work of assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement. 
• Ensures understanding of and compliance with the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws.
• Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams. Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved. 
• Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives. 
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business. 

Minimum Job Requirements 

Education

• Bachelor’s Degree in Healthcare or related field required.  

Certification / Registration / License 

• N/A

Experience

• ​Typically requires 7 years of experience in operational leadership roles.      

Knowledge / Skills / Abilities 

• Strategic thinking with the ability to translate service line priorities into operational plans and measurable results. 
• Strong operational leadership, execution, and performance improvement skills across complex healthcare environments. 
• Financial, analytical, and problem-solving acumen, including use of data to identify risks, trends, and improvement opportunities. 
• Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management. 
• Strong relationship-building and collaboration skills, with the ability to partner effectively with clinicians, executives, and cross-functional teams. 
• Executive presence and strong written and verbal communication skills. 
• Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment. 

Physical Requirements and Working Conditions 

• Frequent local travel to various care settings 
• Clinician meetings may occur before or after normal business hours 
• Be available for development needs and attend to unplanned needs of the team 
• Exposed to normal office environment 

Preferred Job Requirements 

Preferred Education  

• Master's degree preferred.

Preferred Certification / Registration / License 

• Clinical certification, licensure, Fellow status, or previous clinical experience preferred 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Department:

10010 NCCT (National Center for Clinical Trials) - Administration

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

• Remote
• First shift, standard business hours, M-F

Pay Range:

$54.90 - $82.35

Job Description Summary:

Provides operational leadership and oversight for enterprise clinical research financial operations supporting industry-sponsored clinical research across Advocate Health and Wake Forest University School of Medicine. Responsible for directing pre-award and post-award research finance activities, supervising research finance personnel, ensuring compliance with research billing regulations, monitoring operational performance, implementing process improvements, and collaborating across stakeholders to accelerate study activation, optimize sponsor reimbursement, and support the financial sustainability of the clinical research enterprise.

Major Responsibilities:

• Provides operational leadership and oversight for enterprise clinical research financial operations supporting industry-sponsored clinical research across the clinical research lifecycle.
• Designs and directs the work of the clinical research finance team, including selection, coaching, development, performance management, and workload allocation for research finance professionals and financial analysts.
• Oversees pre-award financial activities including coverage analysis, research billing calendars, budget development and negotiation, financial feasibility assessments, and financial system builds necessary for study activation.
• Oversees post-award financial activities including sponsor invoicing, payment reconciliation, accounts receivable management, collections, financial reporting, and study closeout processes.
• Monitors operational metrics, budget negotiation performance, study activation timelines, invoicing activities, collections, workload distribution, and service level performance to identify opportunities for operational improvement.
• Implements standardized financial processes, workflows, policies, and best practices that improve operational efficiency, billing compliance, sponsor reimbursement, customer service, and financial controls.
• Collaborates with contracting, compliance, revenue cycle, regulatory, information technology, investigators, sponsors, and study teams to coordinate financial activities that support timely study activation and successful study execution.
• Serves as the escalation point for complex financial, operational, and compliance issues related to industry-sponsored clinical research and provides guidance on resolution strategies.
• Supports implementation, optimization, and utilization of research administration and financial systems including OnCore, Epic, Huron, ClinCard, and related technologies supporting research operations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and ensuring that research financial activities and supervised employees comply with organizational policies, applicable regulations, and governing laws.

Education Required:

• ​​​​​Bachelor's degree in Finance, Accounting, Business Administration, Healthcare Administration, Public Administration, Research Administration, or related field.

Work Experience Required:

• ​ Minimum seven (7) years of progressively responsible experience supporting clinical research financial operations, research administration, healthcare finance, grants administration, or related functions.
• Minimum three (3) years of leadership, supervisory, or management experience overseeing research finance, research administration, or related professional staff.
• Experience supporting pre-award and post-award financial activities for industry-sponsored clinical research.

Knowledge, Skills & Abilities Required:

• Knowledge of clinical research financial management principles and practices.
• Knowledge of coverage analysis, Medicare research billing compliance, budget development and negotiation, sponsor invoicing, payment reconciliation, and accounts receivable management.
• Knowledge of federal, state, sponsor, institutional, and regulatory requirements governing clinical research financial operations.
• Knowledge of clinical trial management systems, financial systems, and electronic research administration platforms.
• Strong financial analysis, operational analysis, and problem-solving skills.
• Ability to interpret financial data, identify operational trends, and develop recommendations for process improvement.
• Strong organizational, project management, and time management skills.
• Strong oral, written, and presentation communication skills.
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment.
• Demonstrated leadership, coaching, mentoring, and personnel management abilities.
• Ability to collaborate effectively with investigators, sponsors, research personnel, revenue cycle teams, compliance offices, and executive leadership.
• Proficiency with Microsoft Office applications including Excel, Word, and PowerPoint.
• Ability to exercise sound judgment and independent decision-making in resolving complex operational and financial issues.

Physical Requirements and Working Conditions:

• Work is performed primarily in a professional office or remote office environment.
• Requires prolonged periods of sitting, computer use, and viewing monitors.
• Requires frequent verbal, virtual, and written communication with internal and external stakeholders.
• Requires the ability to review and analyze detailed financial and operational information.
• Occasional travel for meetings, training, and organizational initiatives may be required.
• Must be able to move throughout office and meeting environments and perform required administrative functions.

Preferred Job Requirements

Preferred Education

• Master's degree in Business Administration, Finance, Healthcare Administration, Accounting, Public Administration, Research Administration, or related field.

Preferred Experience

• Experience supporting enterprise-level clinical research financial operations within an academic medical center, integrated health system, or research-intensive organization.
• Experience managing both pre-award and post-award financial operations for industry-sponsored clinical trials.
• Experience implementing operational improvement initiatives and process standardization efforts.
• Experience utilizing OnCore, Epic Research, Huron Research Suite, ClinCard, CTMS platforms, or comparable systems.
• Experience developing performance dashboards, operational reporting, and analytics.

Preferred Knowledge/Skills/Abilities

• Advanced knowledge of research billing compliance and clinical research financial management.
• Advanced understanding of sponsor-funded clinical trial budgeting and reimbursement models.
• Knowledge of healthcare revenue cycle processes as they relate to clinical research.
• Ability to lead organizational change initiatives and drive operational excellence.
• Strong strategic planning and management skills.
• Demonstrated ability to develop collaborative partnerships across research, finance, compliance, contracting, revenue cycle, and operational functions.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

#WFUSM

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Tentative Schedule: Monday–Friday, 8:00 a.m. – 4:30 p.m. Occasional weekend work may be required to address operational needs, including backlog management, volume fluctuations, overtime coverage, or other business demands. Remote

Pay Range:

• Acquires and maintains current knowledge of all payor requirements as it relates to patient/hospital responsibility for authorizations and hospital billing, including all Federal and State regulations. Performs all insurance authorization of inpatient and outpatient services, by accurately collecting and analyzing clinical data in support of payor guidelines and submits accordingly. Uses resources to determine appropriate procedure codes for authorization to ensure appropriate reimbursement.
• Consults with patient and appropriate departments for uninsured status, uncovered services, out of network status and situations where the only insurance is Third Party Liability or Workers Compensation and provides next steps. Initiates communication to the patient when authorization is not obtained and explains the potential financial responsibility.
• Maintains knowledge of all stand-alone computer software programs to verify eligibility and authorization.
• Ensures completion of all established policies and procedures for identification and notification of the Primary Care Physician in the case of HMO coverage. Identifies at risk balances related to Medicaid eligibility rules and communicates to Financial Counseling, Utilization Management, and physicians.
• Manages incoming and outgoing calls to complete pre-registration with patients. Pre-registers and registers patients using established procedures for computer entry for all ancillary and nursing units, keeping current with the specialized needs, and preparing necessary documents/records when necessary. Ensures accurate entry of patient demographic and insurance information in the ADT system with special attention to carrier code assignment, complete benefit, eligibility record and authorization data.
• Generates and processes all required documents for completion of registration, providing detailed education to the patient on the documents and forms requiring patient signature.
• Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency. Seeks out education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area.
• Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required. Actively participates in group projects to problem solve department issues.
• Operational knowledge of the various Advocate Aurora Health departments so that patient, visitor, and fellow employee questions are answered or referred in an appropriate manner. Maintains confidentiality of patients records by following HIPAA and all compliance policies and guidelines.

• None Required.

• High School Graduate.

• Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting.

• Ability to problem solve in a high profile and high stress area.
• Ability to prioritize and organize workload.
• Mathematical aptitude, effective communication, and critical thinking skills.
• Understanding of basic human anatomy and medical terminology.
• Excellent verbal and written communication skills.
• General computer knowledge.

• Must be able to sit most of the workday.
• May include intermittent light travel.
• Operates all equipment necessary to perform the job.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.