Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$71,780.80 - $129,230.40

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

0800-1700

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5953 Business Applications

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Collaborates closely with operational stakeholders and is responsible for the selection, development, implementation, testing, documentation, maintenance, and adoption of application software to effectively meet clinical or business information system needs.

I.  Major Responsibilities:

Project and Meeting Leadership:
1.    Proactively identifies barriers to completing work and escalates issues with proposed solutions.
2.    Attends all required meetings, assume accountability for assigned follow-ups and practice closed loop communication.
3.    Participates as workstream lead on cross-functional projects, ensure tasks are completed within scope and project management guidelines.
4.    Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources.

Stakeholder Engagement:
1.    Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application-related questions.
2.    Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features.

Product Evaluation and Application Support:
1.    Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions.
2.    Facilitates application upgrade processes, including recommending new functionalities to operational caregivers.
3.    Tests new features and functionalities and develop Job Aids for customer support and training.

Issue Investigation and Troubleshooting:
1.    Investigates application and system configuration issues to develop and implement effective system fixes.
2.    Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
3.    Independently troubleshoots application components within server configurations, including system services and interface jobs, and engage other teams as necessary.
4.    Effectively participates in critical incident response and escalates appropriately as needed.

Collaboration and Configuration:
1.    Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
2.    Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams.
3.    Builds relationships with third-party vendors to maintain vendor software. 

Documentation and Training:
1.    Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
2.    Partners with the training team to create end-user training materials.

Mentorship:
1.    Mentors less experienced team members, providing guidance and support for their development.

Continuous Learning:
1.    Actively learns and applies new skills to improve support for customers and coworkers. 
2.    Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
3.    Actively participates in professional development programs defined by department.

Adaptability:
1.    Demonstrates high adaptability to dynamic responsibilities and evolving project requirements.

Must be able to work off hours as needed and participate in an on-call rotation.

II. Position Qualifications:
License/Certification/Education:
Required: 
1.    Bachelor's degree in Computer Science or related field, or equivalent work experience.
2.    Workday Application certification(s) or ability to achieve, as required by department.

Experience/Skills:
Required:
1.    3 years experience with enterprise platforms (EHRs/ITSM/ERPs).
2.    Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused.
3.    Able to act independently with minimal oversight.
4.    Able to serve as a mentor to less experienced team members.
5.    Able to lead meetings and effectively communicate with all users at all levels of the organization.

Preferred:
1.    Healthcare experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$142,168.00 - $255,902.40

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

40

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10030 - 6212 Office Quality Patient Safety

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Reporting to the Chief Quality Officer, the Associate Vice President for Quality, Safety and Regulatory (AVP QSR) works collaboratively with the UMMMC/UMMMG Center for Quality and Safety (CQS) leadership team to develop and oversee the implementation of the quality and safety strategy for UMMMC and UMMMG. The AVP QSR will create and maintain a structural framework and manage systems supporting innovative, quality, safety, regulatory and accreditation processes for ongoing sustained improvement, ensure compliance with public reporting and licensing regulations set forth by external agencies such as Centers for Medicare and Medicaid, Joint Commission, and the Massachusetts Department of Public Health; provide leadership and coaching to the Quality, Safety and Regulatory Directors and serve as a resource to those who have similar departmental responsibilities within the Medical Center and enhance collaboration of quality and safety work across the system. The AVP QSR works with the Director(s) and members of the CQS team to promote a safety culture that supports UMMMC caregivers as well as improving clinical outcomes and reducing patient and caregiver harm.

I. Major Responsibilities:  

1. Design and continuously enhance system readiness for The Joint Commission or other accreditation organizations regarding compliance, survey readiness and self-assessments, including tracer rounds with defined tools and processes that include feedback from the patient and/ or family, rounds with Senior leadership, and other unit/service specific tracers. Ensures systems to export tracer and other data is automated and standardized for efficient follow up.  

2. Works collaboratively to establish Quality and safety goals that meet or exceed national standards.

3. Evaluate and improve standard work processes and widespread communication for quality and safety improvements that support the organization’s Strategic plan. Focus includes but not limited to; SAFER Teams, Zero Harm Journey, Diversity Equity Inclusion and Belonging, and the Culture of Safety. 

4. Create internal and external support networks to connect departmental and facility specific quality, safety, and regulatory functions.  

5. Enhances and standardizes the use of automated data in preparing, tracking, and coordinating communication regarding quality, safety and regulatory compliance and improvement.  

6. Integrates and standardizes system processes with the Risk Management team for Mandatory Reporting and Serious Event Reporting to meet regulatory requirements and improve patient Safety.   

7. Support further integration of a daily management system to support quality and safety problem solving utilizing lean methodology and the electronic daily management system. 

8. Directly oversee and provide mentorship to the Directors of Quality, Safety and Regulatory to ensure that initiatives are progressing towards goal. Work to develop a culture of learning and continuous performance improvement for the staff in the Quality, Safety and Regulatory teams.  

Standard Management Level Responsibilities:   

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities. 

2. Develops and recommends the budgets for the areas managed. Manages activities to ensure financial goals are met. 

3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved. 

4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation; and fosters the effective integration of efforts with system-wide initiatives. 

5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors. 

6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc. 

7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations. 

8. Ensures compliance with regulatory agencies such as Joint Commission, DPH (Department of Public Health), etc. Develop and maintains procedures necessary to meet regulatory requirements. 

9. Ensures that department complies with established hospital policies, quality assurance programs, safety, and infection control policies and procedures. 

10. Ensures adequate equipment and supplies for department. 

11. Develops and maintains established departmental policies, procedures, and objectives. 

12. Ensures compliance to all health and safety regulations and requirements. 

13. Maintains, regular, reliable, and predictable attendance. 

14. Performs similar or related duties as required or directed.

All responsibilities are essential job functions. 

II. Position Qualifications: 

License/Certification/Education: 

Required: 

1. Master’s degree or above in public health, nursing, health care administration, business administration or related areas.  

Preferred: 

1. RN degree.  

2. Lean certification preferred and if not certified, must be committed to achieve certification in a reasonable timeframe.  

Experience/Skills: 

Required: 

1. Seven years related experience in management roles.  

2. Minimum of 10 years of related professional experience.   

3. In depth experience with local, state, and federal regulatory environment and requirements, risk management principles, patient safety science, publicly reported quality measures, operations analysis, and quality management improvement methods.  

4. Demonstrated leadership, change agent with project management skills.   

5. Excellent verbal and written communication skills.   

6. Ability to effectively utilize a variety of computerized software applications such as spreadsheet, word processing, relational database, and graphics software packages. 

Preferred: 

1. Experience with healthcare applications of artificial intelligence.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. 

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. 

III. Physical Demands and Environmental Conditions: 

Work is considered sedentary. Position requires work indoors in a normal office environment. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$24.44 - $44.00

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday, On Call - Required

Scheduled Hours:

0700-1530

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

24050 - 2110 Operating Room

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the RN circulator as dictated by the standards in the Medicare Conditions of Participation for surgical services, assists surgical team during operative procedures. Arranges and inventories sterile set up for operations. Assists in preparing, moving and positioning patients. Performs sterile scrub procedures and related activities such as preparation and draping the patient and operative area. Passes instruments, sutures, sponges and supplies in accordance with hospital policy and procedure. Participates in the turnover of operating rooms.

I. Major Responsibilities:

1.  Demonstrates proficiency in the scrub role in all assigned cases.  Scrubs with all surgeons in assigned service areas.

2.  Prepares the Operating Room for cases. Selects and checks case cart and preference cards for correct instrument pan(s), packs, sterile supplies and additional items needed for the case according to the procedure and surgeon preference card.  Performs surgical count with circulating nurse according to established policy.

3.  Responds to needs of surgeon and other team members.  Assists operative team and anticipates needs of the surgeon and/or assistants during cases including the need for special equipment and supplies. Remains constantly observant of the operative field, recognizing emergency situations and performs emergency procedures as directed. Utilizes a variety of OR equipment such as microscopes, CUSA, steam sterilizers, suction, compressed air/gas, etc.

4.  Passes and tracks instruments, sutures, and supplies during procedures. Labels all medication and solutions on sterile field. Monitors sponges, needles and instruments throughout the case. Cares for specimens to prevent loss or damage. Uses caution when handling specimens to ensure proper anatomical identification.

5.  Assists in completing procedures. Participates in closing counts at appropriate times, sponge and needle count at change of shift according to the count policy. Assists in the application of dressing and/or cast. Assists with transferring patient from OR table to stretcher/bed when appropriate.

6.  Prepares operating room and supplies for subsequent cases. Communicates with others to facilitate the timely turnover of operating rooms. Assures all sharps from back table are disposed of properly in biohazard sharps receptacle. Participates in cleaning, decontamination and sterilizing instruments and equipment. Turns over back table and gathers appropriate supplies and equipment for subsequent cases.

7. Follows the Code of Ethics and Business Conduct policy and actively contributes to maintaining a positive work environment for patients, patients’ families/friends, visitors, co-workers, medical staff and customer groups.

8. Participates in the maintenance and rotation of stock for the department

9. Participates in maintaining cleanliness of the department.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

6. Maintains, regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Thorough knowledge of a specialized and technical field of Surgical Technology.  Successful completion of an accredited school of surgical technology without having obtained the required surgical technologist certification as of the date of hire, or successful completion of an appropriate program of surgical technology in the Armed services of the United States Public Health Service. 

2. New Surgical Technologist (non-certified) employees will, if eligible, obtain a surgical technologist credential administered by a nationally recognized surgical technologist certifying body accredited by the National Commission for Certifying Agencies and recognized by the American College of Surgeons and the Association of Surgical Technologists within one year of graduation as a condition of employment.

3. Current Basic Life Support (BLS) is required upon hire or must be obtained within 30 days of their hire.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Experience/Skills:

Required:

Graduate of an accredited program (Associate’s Degree program after 5/2025) and obtains certification within 12 months of graduation

Obtains Lean Six Sigma: White belt

Ability to first scrub for basic procedures in 2-3 service lines

Ability to problem solve in relation to procedure being performed

Applies basic knowledge of anatomy and physiology, medical terminology, microbiology and pharmacology for optimal patient care

Applies basic knowledge of computers, electricity and robotics

Demonstrates knowledge and practice of patient care concepts

Applies principles of sterile technique during surgical procedures as well as in room and case set up

Participates in orientation and training to attain competency in more complex cases.

Maintains certification by participating in continuing education activities (unless grandfathered)

III. Physical Demands and Environmental Conditions:

Work is considered medium. Position requires work indoors in a patient care environment, with frequent exposure to some of the following conditions (extreme cold, extreme heat, vibrations, hazards, noise), as part of the essential functions of this position

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$26.95 - $48.51

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00am-5:00pm

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

24050 - 0126 AHA Program

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position is responsible for delivering education programs to educate healthcare professionals in various clinical specialty areas. Evaluates and assesses classes for content improvement and effectiveness.

I. Major Responsibilities:
1. Delivers education programs to educate healthcare professionals in various clinical specialty areas, such as, but not limited to, Advanced Cardiac Life Support (ACLS), Basic Life Saving (BLS), Pediatric Advanced Life Support (PALS), Cardiopulmonary Resuscitation (CPR).
2. Ensures appropriate documentation of education programs by maintaining course records to document employee participation and to comply with regulatory requirements.
3. Manages all appropriate equipment and inventory including cleaning, maintaining, transporting, unloading, and set-up of the necessary materials and supplies for each course.
4. Evaluates and assesses classes for content improvement and effectiveness.
5. Seeks professional development opportunities to update clinical theory and practice knowledge and to keep abreast of new trends in education methods and concepts
6. Keeps abreast of American Heart Association (AHA) standards, certification for instruction by the AHA and adult learning practices
7. Maintains instructor certifications
8. Performs administrative tasks including but not limited to email, returning voicemail, filing, scheduling, invoicing, certification card issuance.
9. Assists with quality monitoring of other instructors within the training center. 

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma
2. Current American Heart Association Basic Cardiac Life Support (BLS) or Advanced Cardiac Life Support (ACLS) or Pediatric Advanced Life Support (PALS) Instructor certification 
 
Preferred:
1. Bachelor’s degree
2. Current American Academy of Pediatrics Neonatal Resuscitation Program Instructor
3. Workplace violence certification, MOAB (Management of Aggressive Behavior) Instructor Certification or other Crisis de-escalation instructor credentials

Experience/Skills:
Required:
1. Minimum five (5) years of related work experience, including two (2) years providing clinical education 
2. Ability to communicate course material in a clear and understandable manner
3. Ability to teach effectively in an adult learning environment
4. Excellent verbal and written communication skills
5. Excellent organizational skills and ability to set priorities
6. Experience with computer systems, including web-based applications and Microsoft Office applications.

Preferred:
1. Emergency Medical Technician – Paramedic (EMT-P), Registered Nurse (RN), or similar clinical certification and experience 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Constantly:
- Working indoors

Frequently:
- Sitting, standing, walking, bending, kneeling, color vision
- Precise hearing, vision
- Lifting, carrying 0-10 pounds

Occasionally:
- Pushing, pulling, twisting, climbing, reaching, grasping, repetitive movements, high stress level
- Precise motor skills
- Lifting, carrying 10-100 pounds
- Pulling, pushing 0-100 pounds

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$19.45 - $29.18

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Monday through Friday, Weekends - No Weekends Required

Scheduled Hours:

7:00 am - 7:00 pm

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

24060 - 3880 Physical Therapy

Union:

SEIU - Service & Maintenance HealthAlliance Burbank

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$39.89 - $87.15

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Weekends - Every Third Weekend

Scheduled Hours:

6:45PM TO 7:15AM

Shift:

3 - Night Shift, 12 Hours (United States of America)

Hours:

24

Cost Center:

10010 - 0215 West 2

Union:

MNA-Memorial/Hahnemann

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium. Position requires work indoors in a patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$96,220.80 - $173,180.80

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8-4:30

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 2144 Transplant Services

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Conduct on-site education for physicians, healthcare providers, and patients across all transplantation phases. Plan and implement transplant patient education programs. Develop and maintain clinical educational materials for professionals and patients. Act as a resource for patients and families, providing guidance and support. Collaborates with the Transplant team to ensure that there are no access issues and patients are evaluated in a timely and efficient manner. Educate internal and external staff on referral/evaluation process and updated policy changes. Works with clinical staff to write/edit and produce patient communications collaterals including health-oriented collaterals, website content, etc.

2. Oversees the planning, organizing and implementation of assigned projects, programs, and campaigns to strengthen public interest and goodwill for the Transplant Division. Support program expansion through engagement with referring providers, patients, and diverse audiences. Monitor scheduling of provider education and outreach events regionally. Plan and execute outreach initiatives, site visits, conferences, CME activities, and events to promote the Transplant Program. Conducts tabling events and grassroot marketing at physician offices, dialysis facilities and in the community. Organize and participate in community events to raise awareness about transplantation. Establish relationships with community organizations, advocacy groups, and support networks.

3. Follow up on queries from referring physicians, administrators, or healthcare providers and establish strategies for service excellence.

4. Maintain open communication with the transplant leadership team and external stakeholders.

5. Analyze program data, collect metrics, and report to program directors. Establishes evaluative criteria and measures for assessing and monitoring the success/outcomes of communications and outreach efforts. Evaluate and assess education and outreach programs for improvement.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Bachelor’s degree in Nursing.

2. Current Massachusetts Registered Nurse license and registration.

Preferred:

1. Master’s degree in Nursing.

Experience/Skills:

Required:

1. Registered Nurse with minimum of 5 years’ tertiary care experience

2. Understanding of market research, marketing plan development, and execution.

3. Experience in social media, with proven experience building successful social media profiles for organizations from the ground up. Solid understanding of social media landscape, platforms, and measurement tools.

4. Ability to exercise independent judgment and decision-making.

5. Must demonstrate clinical competence with excellent organizational skills that will lead to the effective planning and management of projects.

6. Demonstrated writing ability and oral presentation skills.

7. Excellent interpersonal skills and relationship management attributes to be demonstrated through interaction with physicians, administrative leadership, employees and community members.

8. Self-directed with an ability to set priorities and oversee multiple projects simultaneously.

9. Must have valid driver’s license with vehicle to potentially drive several hours per day to outreach sites.

Preferred:

1. Minimum of 3 years of Outreach in health-related industry.

2. Prior experience in transplantation and/or dialysis of gas

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Reporting to the Administrative Director, the Zakim Practice Manager is a mission-critical leader that provides oversight of daily operations of the Zakim Center’s clinic to manage patients’ and visitors’ first impressions and maximize both efficient patient care and satisfaction to oncology patients and their families. The Practice Manager assumes accountability for providing positive operational impacts and consistent effectiveness in the areas of clinical support staff performance, resource utilization, and patient experience. Additionally, the Practice Manager actively participates in all regulatory requirements, ensuring compliance with Dana-Farber Cancer Institute’s policy and procedures, quality improvements projects, and institute initiatives.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Provides oversight of daily patient experience and clinic operations for the Zakim Center. Partners with the Clinic Medical Director and Administrative Director to implement strategic initiatives and quality improvement projects. Collaborates with clinical and administrative leaders to identify operational issues, recommend solutions, and support continuous improvement. Ensures clinic operations align with organizational goals, service standards, and patient care priorities.
• Managers day-to-day scheduling activities for Zakim services across the Longwood campus and regional locations, including monitoring daily reports, identifying gaps, and resolving issues within complex scheduling systems. Creates, edits, and modifies provider and nursing templates in Epic in response to leadership and clinician needs. Establishes and maintains best practices for scheduling across multiple departments and services to ensure compliance with Institute standards and support Zakim’s care model. Assists in developing documentation, referral pathways, and operational workflows for new service lines, and collaborates with research and Epic teams to support study participant scheduling, system updates, efficiency improvements, and adoption of new tools.
• Coordinates with the Disease Center Administrative Director to monitor provider template utilization and recommend improvements that maximize exam room use, room efficiency, and overall clinic flow. Oversees patient rooming, patient movement, and real-time throughput to ensure visits are safe, efficient, and patient-centered. Makes immediate operational adjustments as needed to minimize delays and maintain effective clinic flow. Ensures infection control practices are consistently followed in accordance with institutional standards and guidance from the infection control department.
• Manages patient feedback and complaints, including matters filed through Patient Family Relations, and works directly with staff, patients, and leadership to resolve concerns in a timely and professional manner. Implements corrective actions and process improvements to enhance the overall patient experience. Partners with clinicians, staff, and leadership to proactively identify potential service issues and address barriers to care. Promotes a responsive, respectful, and supportive environment for patients and families.
• Forecasts, develops, monitors, and evaluates the annual budget for the clinical floor, including performing variance analysis and implementing improvement plans as needed. Oversees the Zakim Center’s financial assistance program, including the tracking and administration of patient support funds. Manages clinic payment collection processes, including online payments, credit card processing, and care card usage. Collaborates closely with Patient Accounting to review, reconcile, and ensure the accuracy of charges, payments, and related financial records.
• Ensures ongoing compliance with organizational policies and procedures and applicable regulatory requirements, including HIPAA, Department of Public Health standards, CMS, and The Joint Commission. Serves as the clinic’s first point of contact for IT equipment and user-interface issues and supports troubleshooting and communication during technology outages to minimize disruption to patient care. Provides administrative support during medical emergencies and leads or coordinates staff and patients during emergency response events. Participates in contingency planning for weather-related or other unplanned disruptions and coordinates with Facilities on repairs, maintenance, and environment-of-care issues.
• Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.

Knowledge, Skills and Abilities

• Working knowledge of computers required. Previous experience with Epic electronic medical record system preferred.
• Strong and effective verbal and written communication, conflict resolution, and interpersonal skills.
• Demonstrated excellent organizational, critical thinking, analytic, and decision-making skills.
• Demonstrated ability to work as an effective member of an interdisciplinary team.
• Demonstrated ability to establish rapport with patients and families from a diverse variety of cultural, ethnic, and religious backgrounds.
• Demonstrated flexibility and ability to set and change priorities and accepts additional responsibilities as situations require. Ability to respond positively to new approaches and changes in the work environment.

Minimum Job Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field required. Master’s degree preferred.
• 5 years of progressively responsible ambulatory care management (or similar clinical care) experience required.
• Previous experience managing staff preferred.

License/Certification/Registration Required: None

Supervisory Responsibilities: Yes

• Directly supervises Practice Coordinator I, II, and Lead (4 FTE). May provide indirect or direct supervision of practitioner staff, including massage therapists and acupuncturists.

Patient Contact: Yes

• May interact with patients who are being seen for services in the Zakim Center.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$74,500.00 - $85,500.00

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$19.00 - $31.55

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Friday, Sunday

Scheduled Hours:

MIxed

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0.01

Cost Center:

10020 - 5030 Food Services Kitchen

Union:

UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Assembles, portions, labels, restocks foods for cafeteria services. Provides appropriate and hospitable service to customers. Maintains sanitation of cafeteria. Performs warewashing duties. Assists in training of other food service workers.

I.  Major Responsibilities:

1.    Prepares area for food serving.  Sets up steam tables and service areas with hot food items, salads, desserts, fruits, breakfast foods, etc.   Prepares and portions salads and desserts.  Slices meats and prepares deli items i.e. sandwiches, mixed salads, cheese, etc.  Replenishes food items as necessary.  Makes coffee.  Participates in cafeteria special events.
2.    Serves food in prescribed quantities according to food service standards.
3.    Takes temperatures before and during meal service. 
4.    Informs production if a menu item is running low.
5.    Stocks cold supply before, during and after each meal service.
6.    Performs necessary cleanup duties after meals.  Breaks down lines and puts food away in accordance with approved safe food handling methods.  Obtains needed supplies of food and 

II. Position Qualifications:
License/Certification/Education:

Required: -

Preferred: 
1.    High school education or equivalent.  
Experience/Skills:

Required:
1.    Requires the ability to carry out instructions and procedures that are standardized.
2.    Ability to read, write and speak English.  
3.    Understands basic weights and measures.  
4.    Understands basic mathematical functions.  

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$34.51 - $62.13

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8a-6p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

10010 - 3568 Ultrasound Antepartum Testing

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs all types of Ultrasound procedures based upon department needs (General, Transplant, Abdominal and Pediatrics).

I. Major Responsibilities:

1.  Performs specialized or general procedures according to established departmental protocols.
2.  Performs ultrasound procedures for vascular, obstetrical and other specific areas as required.
3.  Operates all types of Ultrasound equipment.  Performs portable exams in various areas throughout the hospital to include the Operating Room and Intensive Care Units.  Records images and makes hard copies where applicable.
4.  Uses RIS to schedule and complete exams as applicable.  Process labels, folders and films. 
5.  Serves as a resource to sonographers, MDs, and students.
6.  Assists in the care and maintenance of facilities, equipment and supplies.  Maintains
7.  Clean and safe work area.  Reports any hazardous conditions or equipment breakdown to supervisor.
8.  Provides proper patient care. Interviews patients for required information. Explains procedures to patients to ensure their understanding, cooperation, comfort and to optimize test results. Positions patients as required. Exercises care when moving patients to ensure their comfort and safety. Takes vital signs as required; informs physician of changes.
9.  Maintains patient records and statistics accurately. 
10. Labels sonograms properly to assist in diagnosis and to ensure correct identification.  Provides test information to physicians.  Notifies physicians immediately of results revealing patient risks.
11. Maintain records, reports and files as required or directed.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Specialized post-secondary training equal to two years of college.  

Experience/Skills:
Required:
1. Registration required by the American Registry of Diagnostic Medical Sonographers (ARDMS). 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$19.00 - $31.55

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Weekends (Saturday and Sunday)

Scheduled Hours:

10:30 AM - 7:00 PM 6:30am-3:00pm

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

16

Cost Center:

10020 - 5070 Food Services Cafeteria

Union:

UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Assembles, portions, labels, restocks foods for cafeteria services. Provides appropriate and hospitable service to customers. Maintains sanitation of cafeteria. Performs warewashing duties. Assists in training of other food service workers.

I. Major Responsibilities:
1. Prepares area for food serving.  Sets up steam tables and service areas with hot food items, salads, desserts, fruits, breakfast foods, etc.   Prepares and portions salads and desserts.  Slices meats and prepares deli items i.e. sandwiches, mixed salads, cheese, etc.  Replenishes food items as necessary.  Makes coffee.  Participates in cafeteria special events.
2. Serves food in prescribed quantities according to food service standards.
3. Takes temperatures before and during meal service. 
4. Informs production if a menu item is running low.
5. Stocks cold supply before, during and after each meal service.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Equivalent to completion of two years high school.  

Experience/Skills:
Required:
1. Requires the ability to carry out instructions and procedures that are standardized.
2. Ability to read, write and speak English.  
3. Understands basic weights and measures.  
4. Understands basic mathematical functions.  
5. Ability to stoop and lift 30 pounds and push and pull 300 pounds.  
6. Employees must be at least 18 years of age to perform this role. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$19.00 - $31.55

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Friday, Monday, Weekends - Every Other Weekend

Scheduled Hours:

6:30am-3pm 3:30PM-7:30PM

Shift:

4 - Mixed Shift, 4.5 Hours (United States of America)

Hours:

16

Cost Center:

10020 - 5030 Food Services Kitchen

Union:

UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs dishwashing and pot washing duties. Responsible for sanitation of main kitchen and all food service equipment. Retrieves soiled patient trays. Inventories and stocks supplies in unit kitchens. Assists in training of other food service workers.

I. Major Responsibilities:
1. Completes setup, stock and sanitation of workstations following standard procedures.
2. Collects and disposes of all refuse according to department policy.  Hand washes pots/pans according to standard procedure.  Operates and cleans mechanical ware washing machines according to standard procedures.
3. Cleans steam kettles, grills, ovens, carts, exhaust hood, refrigerators, tray line equipment, floors, walls, ceilings, and other related equipment according to standard procedures.
4. Stores various food, paper and chemical supplies in appropriate areas.  Fills handwashing soap and paper towel dispensers.  Rotates and dates items following standard procedures.  Stores perishables in an appropriate manner.
5. Cleans work area, equipment in main kitchen and/or patient units as directed.  Assists in care and maintenance of facilities, equipment and supplies.  Maintains work area in clean, orderly and safe condition.  Maintains equipment in good working order.  Reports any hazardous conditions or equipment breakdown immediately to supervisor.

 

II. Position Qualifications:

Experience/Skills:

Required:
1.    Requires the ability to carry out instructions and procedures that are standardized.  
2.    Ability to read, write and speak English.  
3.    Understanding of basic weights and measures.  
4.    Understanding of basic mathematical functions.  
5.    Ability to stoop and lift 30 pounds and push and pull 300 pounds.  

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$19.00 - $34.55

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Sunday through Saturday, Weekends - One Full Weekend a Month

Scheduled Hours:

4:00pm-8:00pm

Shift:

4 - Mixed Shift, 4.5 Hours (United States of America)

Hours:

16

Cost Center:

10020 - 5030 Food Services Kitchen

Union:

UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs duties to ensure accurate and timely patient meal services, including menu selection, tray assembly, and delivery of food to assigned patients. Serves as liaison between patients, Nursing unit, Dietitians, Food Service staff and Food Service Management in the communication of patient special requests, issues, and concerns. Works as a cooperative team member in support of the established goals and objectives of the Food and Nutrition Services Department.

I. Major Responsibilities:
1. Delivers patient trays as assigned, including regularly scheduled meals, snacks, floor supplies and NOW trays.  Assists patients with proper positioning of food tray, reviews menu selections with patient and opening of items as necessary.  
2. Loads and pushes hot and cold food trucks to and from patient units.  Transports various related equipment to appropriate areas.  Loads and operates cart lifts, dumbwaiters and elevators.
3. Responsible for completing the menu rounds process for assigned patients to communicate menu system and record menu choices in a timely and efficient manner.  Adjusts menus accordingly for modified diets. Reviews individual diet prescriptions with patients, as applicable.  Informs patients regarding appropriate food alternatives/options as necessary due to dietary restrictions. 
4. Retrieves all patient trays and delivers to the main kitchen. Cleans and restocks cart.
5. Utilizes computerized menu planning system to generate current diet order lists.  Verifies for accuracy with unit charge nurse and/or designee.  
 

II. Position Qualifications:

License/Certification/Education:
Preferred:
1. High School education or equivalent.

Experience/Skills:
Required:
1. Excellent communication and interpersonal skills.  
2. Ability to read, write and speak English.  
3. Ability to perform multiple tasks under time constraints and constant interruption.  
4. Basic knowledge of unit weights and measures and basic mathematical functions.  

Preferred:
1. Prior experience in a patient care capacity strongly preferred. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$20.32 - $38.17

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Monday through Friday, Weekends - Every Other Weekend

Scheduled Hours:

8:30 am - 5 pm. M-F and 5am -1:30 pm or 5:30am -2 pm on weekends and holidays.

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 1720 MSSD Phelbotomy

Union:

UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Collects blood specimens by venipuncture and capillary from patients. Performs EKG, pulse oximetry, and point-of-care testing on inpatients and outpatients as required.

Major Responsibilities:

• Performs venipuncture and capillary phlebotomy procedures on patients using appropriate specimen collection equipment and techniques.
• Review requisition and orders from physicians to ensure appropriate tests are drawn and tests meet guidelines for Medical Necessity. Prepares Advance Beneficiary Notice (ABN) for tests that do not meet Medical Necessity guidelines and obtains appropriate signatures from patient and self.
• Performs EKG, pulse oximetry and point-of-care testing procedures as requested and associated quality control and maintenance of instrumentation.
• Processes specimens including centrifugation, pour-off, aliquoting, labeling, and packaging.
• Provides essential patient data and insurance information for registration of specimens. May create registration for outreach specimens in Hospital Admission/Discharge/Transfer (ADT) system.

Position Qualifications:

Education:

Required:

• High School graduate with successful completion from a recognized program for training in phlebotomy or prior documented experience performing phlebotomy.

License/Certification:

Required:

• Basic life support certification required within 3 months of employment.
• Maintenance of annual competencies in BLS.

Flex, maybe required to work and travel to other locations and campuses per the needs of the department. Expected to come to work during inclement weather.

8:30 am - 5 pm. M-F and 5am -1:30 pm or 5:30am -2 pm on weekends and holidays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Employment Type:

Part time

Shift:

Rotating Shift

Description:

An Opportunity to Join our Remarkable Care Team!

SUMMARY:

Performs a variety of food service tasks in the areas of meal assembly, meal delivery, dishwashing and metal ware.

DUTIES AND RESPONSIBLITES: 

• Set-up and clean-up of tray lines assembly area to include (not limited to) hot and cold food items, silverware, dishes, napkins, salads, desserts, breads and beverages.
• Prepares work stations by stocking food and non-food items and equipment (as necessary)
• Work on assembly tray line stations and read tray tickets to provide correct food items
• Load trays on delivery carts
• Operate elevator to deliver and pick-up carts to patient care units and outpatient clinics.
• Take food service supplies (as needed) to patient rooms and outpatient clinics
• Remove trays from patient rooms and soiled sending
• Buses all patient and customer serving trays
• Operate mechanical dishwasher, clean equipment, kitchen areas and unload food from delivery carts.
• Cleans and sanitizes all metal ware cooking pots, pans, and utensils serving ware.
• Maintains food service elevator, work areas and equipment (as scheduled).
• May be asked to prepare simple foods like sandwiches and salad.
• Maintains various records such as tray delivery/pick-up schedule.
• Assembles department trash for transport and (as needed) may need to transport to specific areas.
• Maintains good rapport and cooperative relationships.  Approaches conflict in a constructive manner.  Helps to identify problems, offer solutions, and participate in their resolution.
• Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to Saint Joseph Mercy Health System.  Discusses patient and hospital information only among appropriate personnel in appropriately private places.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Behaves in accordance with the Mission, Vision and Values of Saint Joseph Mercy Health System.
   

EDUCATION AND EXPERIENCE:

Education:

• Requires high school diploma or equivalent

Experience:

Three to six months on the job training or previous experience.

Required Skills and Abilities:

• Ability to read, write and perform math calculations
• Ability to walk and stand for long periods of time – up to 100% of the work day.
• Ability to lift and push up to 50 lbs.
• Ability to concentrate and pay close attention to detail for up to 50% of work time.

• Interpersonal skills to communicate effectively with staff and other department personnel and patients.

For more information regarding career opportunities with Saint Joseph Mercy Health System please visit www.stjoeshealth.org/careers.

Successful candidate will be subject to mandatory vaccinations/immunizations unless they qualify for an available exemption.

This document is intended to describe the generalized duties and responsibilities, the specialized job functions, and the essential requirements of this job.  It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements or reflect any accommodations made under the American’s with Disability Act, the Michigan Handicapper’s Act, or SJMHS’s Return to Work Program.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

City/State

South Boston, VA

Work Shift

First (Days)

Overview:

Patient Care Tech

Three 12-hour day shifts including rotating weekends and holidays

Overview

Patient Care Technicians are unlicensed staff members who are accountable to, and work under the direct supervision of a professional nurse to implement delegated aspects of nursing care. Provide patient care, support the admissions and discharge process, and comply with patient safety practices under the direction of the professional nurse. Observe patients' physical, mental, and emotional conditions and report any change to the nursing.

Education

Certification/Licensure

Must have a HS Diploma and one of the following:

• Sentara Care Partner Certification Program
• Successful completion of the Certified Nursing Assistant (CNA)
• National Certified Medical Assistant (NCMA)
• National Patient Care Technician (NCPCT), completion of US Navy Hospital Corps School, Emergency Services to include EMR, EMS, EMT, AEMT and Paramedic
• Current student enrolled in a clinical program having completed at least one semester of a (RN, LPN, RT or PT)
• Current work experience within last three years as a PCT or Nursing Assistant.


We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $18.93 - $27.41 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.


Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Halifax Regional Hospital is fueled by the expertise of a well-established medical staff representing more than two-dozen specialties, while remaining focused on excellent care. Services at this hospital include cardiovascular services, emergency services, family birthing center, hospitalist program, imaging/radiology services, laboratory services, nephrology services, orthopedic services, rehabilitation services and surgical services. We improve health every day, come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

The Senior Director for Epic Program & Patient Experience Technology provides leadership for Dana-Farber’s Epic program and related patient experience technology capabilities within Information Services, reporting to the Vice President for Epic & Clinical Hospital Operations. The role directs the Institute’s Epic portfolio for Epic-related work and associated patient experience technologies, including coordination with Dana-Farber’s Epic partner, Beth Israel Lahey Health (BILH). The position has enterprise scope across current outpatient operations and planning for the dedicated inpatient oncology hospital capabilities, including clinical mobility tools, patient engagement, and smartcare/smart hospital room features. This position establishes direction, governance, prioritization, and cross-functional collaboration and alignment for technology work that supports clinical, operational, and patient experience objectives.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities:

• Lead Dana-Farber’s Epic program and patient experience technology portfolio: Provide strategic and operational leadership across ambulatory operations and future inpatient planning, and by directing the strategy, planning, and execution of patient- and staff-facing technologies that support engagement, communication, mobility, and care delivery workflows in alignment with enterprise priorities, roadmap decisions, and future-state care models.
• Direct governance and partnership with Beth Israel Lahey Health (BILH): Serve as the senior leader for coordination with Dana-Farber’s Epic partner on shared planning, decision-making, and execution. Establish governance structures, escalation pathways, and collaboration processes to support effective joint work. Influence internal and external stakeholders on priorities, tradeoffs, timing, and dependencies affecting operational performance and strategic outcomes.
• Guide technology planning and readiness for the future inpatient hospital: Lead planning for inpatient-focused clinical and patient experience capabilities, including smartcare, smart room, mobility, and digital engagement solutions. Partner across Information Services, operational leadership, clinical stakeholders, and other functions to define scope, dependencies, governance, and implementation timing for future-state inpatient technology initiatives.
• Provide oversight of delivery, operational performance, and risk across the portfolio: Establish expectations and standards for program oversight, status reporting, issue management, escalation, and delivery performance across multiple initiatives and workstreams. Make recommendations related to resource allocation, sequencing, and risk mitigation within established governance and budget parameters. Ensure work is executed in a way that supports reliability, scalability, and alignment with Institute priorities.
• Lead teams responsible for Epic program and patient experience technology delivery: Direct a function that includes project managers, clinical business analysts, and other team members supporting operational support, build coordination, requirements analysis, business case development, testing strategy, and related program delivery activities. Ensure team efforts remain aligned with governance decisions, portfolio priorities, and changing organizational needs.
• Drive cross-functional communication, stakeholder engagement, and influence: Build and maintain strong working relationships with Information Services, clinical and operational leaders, patient experience stakeholders, and external partners. Communicate strategy, decisions, risks, dependencies, and impacts clearly to support alignment, resolve competing priorities, and enable coordinated execution across teams.
• Supervise, develop, and support staff: Recruit, lead, and develop a high-performing team. Set clear expectations, provide coaching and feedback, evaluate performance, and promote accountability for quality, efficiency, and compliance with organizational policies and procedures. Foster staff engagement, professional growth, and a collaborative, inclusive work environment.

Knowledge, Skills and Abilities:

• Demonstrated ability to work effectively with senior leaders and cross-functional stakeholders in a large, highly complex, matrixed organization.
• Knowledge of the relationships and operational interdependencies among clinical, operational, patient experience, and Information Services functions as they relate to program planning and execution.
• Ability to lead an enterprise Epic and patient experience technology portfolio with accountability for strategy, governance, prioritization, and execution oversight, within a shared governance framework.
• Ability to balance immediate operational needs with long-term strategic priorities, particularly in environments undergoing growth, transformation, or hospital planning.
• Ability to assess organizational impact and make sound recommendations based on clinical, operational, technical, financial, and stakeholder considerations.
• Ability to build alignment across internal and external stakeholders and drive coordinated action on initiatives with significant operational and strategic implications.
• Ability to make sound decisions within broad strategic guidance, anticipate risks, identify when escalation is needed, and balance competing priorities and constraints.
• Ability to integrate Epic strategy with patient experience technology planning to support cohesive workflows and improved patient and staff experience.
• Ability to lead and develop high-performing teams and future leaders through organizational ambiguity, foster engagement, and create a collaborative and productive work environment.
• Ability to communicate with credibility and influence at all levels of the organization, including executives, clinicians, operational leaders, and external partners.

Minimum Job Qualifications:

• Bachelor’s degree required in Business, Information Technology Management, Healthcare Administration or related field of study.
• Master’s degree in Business, Information Technology Management, Healthcare Administration or related field of study preferred.
• 10 years application/platform implementation delivery experience, with progressively increasing responsibility and scope of initiatives managed, with proven ability to drive teams to meet objectives.
• 8 years of people management experience, including direct supervision of staff.
• Experience in healthcare, academic medical center, or clinical operations settings.
• Progressive leadership experience in a complex environment with responsibility for enterprise technology/program oversight, governance, prioritization, cross-functional coordination, and staff leadership.
• Experience with overseeing aspects of an Epic program

License/Certification/Registration Required: None

Supervisory Responsibilities: Oversees Sr. Manager for Epic Clinical Applications & CRM, Sr. Manager Epic Revenue Cycle, Manager of Epic Scheduling & Clinic Operations, and additionally will oversee the manager of Clinical Mobility, Manager of SmartCare Environment.

Patient Contact: No

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$193,300.00 - $222,400.00

Reporting to the Vice President, Epic and Clinical Hospital Operations, the Director, Technology Portfolio Delivery and Strategic Initiatives, leads complex, high-visibility technology initiatives that support Dana-Farber’s transition into a new collaboration model and the opening of a new dedicated oncology inpatient cancer hospital. This role directly supports the Senior Vice President, CIO and is responsible for portfolio planning, execution oversight, governance, risk management, and stakeholder coordination across technology, data, and analytics efforts. Working with significant autonomy, the Director partners with senior leaders, operational stakeholders, external partners, and cross-functional teams to align priorities, translate strategy into execution, and drive measurable outcomes in a highly matrixed environment. The role ensures that portfolio goals, deliverables, dependencies, and implementation plans are clearly defined and aligned with institutional priorities. The Director also supports planning, alignment, decision-making, communication, and sustainable transition of completed initiatives into ongoing operations.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Lead a high-visibility portfolio of technology, data, and analytics initiatives that support hospital transformation and the launch of a new inpatient cancer hospital. Drive execution through disciplined program and portfolio management practices, ensuring initiatives remain aligned with institutional, strategic, and operational priorities.
• Partner with business owners, functional leaders, and key stakeholders to define initiative goals, scope, timelines, governance, and success measures. Translate strategic priorities into actionable plans, milestones, and deliverables, while supporting leadership in prioritization, planning, and execution readiness.
• Shape and align annual and long-term portfolio priorities to enable measurable, cross-functional impact. Clarify interdependencies, resource requirements, decision points, and escalation paths, while balancing urgency, risk, resource constraints, and competing demands across initiatives.
• Establish and advance standardized portfolio tools, processes, reporting, and best practices to improve transparency, coordination, consistency, and accountability. Enable clear tracking of initiative status, risks, decisions, action items, and next steps across complex programs.
• Proactively identify, assess, and mitigate risks, barriers, and interdependencies that may affect delivery. Monitor overall portfolio health, escalate issues as needed to protect timelines and quality, and communicate progress and performance to executive sponsors and other key stakeholders.
• Coordinate delivery across internal teams and external vendors or partners to support integrated, multi-phase initiatives. Oversee transition of completed work to operational owners through handoff planning, knowledge transfer, and adoption support to help ensure sustainable implementation and long-term operational success.
• Support governance forums, planning meetings, trainings, retreats, and other strategic sessions by preparing materials, documenting outcomes, and facilitating follow-up. Track decisions, action items, and communications to maintain alignment and momentum across the portfolio.
• Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.

Knowledge, Skills and Abilities

• Demonstrated expertise in project, program, and portfolio management, strategic planning, and facilitation, with the ability to lead multiple concurrent initiatives in a complex, fast-paced, deadline-driven environment.
• Exceptional written, verbal, and presentation communication skills, including the ability to synthesize complex information, develop executive-ready materials, and tailor messaging to diverse audiences.
• Strong strategic thinking and business acumen, with the ability to frame large-scale, complex initiatives, connect work to institutional priorities, and support effective decision-making.
• Proven ability to apply change management principles to the implementation of new programs, operating models, and cross-functional ways of working.
• Advanced organizational, prioritization, and time-management skills, with the ability to manage ambiguity, adapt to shifting priorities, and maintain forward momentum across competing demands.
• Strong interpersonal, negotiation, and influencing skills, with the ability to build alignment, accountability, and collaboration across teams without direct authority.
• Demonstrated success working effectively with senior leaders and cross-functional stakeholders in large, highly matrixed organizations.
• Sound judgment, strong attention to detail, discretion, and the ability to work independently with minimal oversight in a dynamic environment.
• High levels of professionalism, adaptability, resilience, and self-awareness, with the ability to lead through challenges with humility, curiosity, and a strong work ethic.

Minimum Job Qualifications

• Bachelor's Degree in Business, Information Technology Management, Healthcare Administration or a related field of study required.
• Master's Degree in Business, Information Technology Management, Healthcare Administration or a related field of study preferred.
• 8 years of project, portfolio, or program management experience delivering large, integrated systems projects required.
• Demonstrated experience developing, implementing, and managing complex programs across multiple sites or institutions required.
• Direct experience overseeing large, multi-phase projects in a matrixed healthcare environment required.
• Experience in healthcare, academic medical center, or clinical operations settings preferred.

License/Certification/Registration Required:

• Project Management Professionals (PMP) Certification required.

Supervisory Responsibilities:

• Directly supervises team of Project Managers and/or Program Managers. Will also oversee other internal and external cross-functional project resources including temporary/contract staff and vendors.

Patient Contact:

• None.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$161,800.00 - $186,500.00

This position will start in October 2026.

The Protocol Scheduler is responsible for all aspects of patient scheduling for patients on clinical trials, in accordance with department and protocol specific scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individuals in this position will play a critical role in facilitating all aspects of patient care and maintaining compliance with protocol requirements.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Work as an integral part of the clinical research team to ensure accurate and effective scheduling of all assessments needed for patients on clinical trial.
• Coordinates all related clinical trial treatments, tests and procedures, required by each clinical trial while adhering to protocols specific and Dana-Farber scheduling guidelines.
• As all patients in this job family shall be considered high risk or falling under highly regulated services, this job family is responsible for carrying out specialized tasks to support regulatory requirements and patient safety, requiring an understanding of the sequential processes involved in clinical trials and patient treatment plans that fall under specified regulatory controls.
• Carries out or supports patient education in person and/or by telephone, involving effective communication of complex appointment schedules.
• Participates in continuous training and maintains current knowledge of the clinical process, regulatory standards, and requirements that impact the assigned patient population to achieve patient safety, flow and resource utilization goals of the organization and sponsoring agencies.
• Ensures appropriate order placement per disease specific and Dana-Farber Guidelines of required study assessments, including but not limited to: Labs, Radiology, Echocardiograms, Electrocardiograms, Pulmonary Function Tests, Pharmacokinetics
• Responsible for ensuring scheduling templates are updated to reflect any changes affecting patient scheduling.
• May lead or participate in the development of new scheduling systems or processes.
• Act as primary point of contact to the clinical research team, patients, and caregivers regarding all scheduling manners.
• Input and maintain patient data relevant to proper appointment scheduling
• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials.
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.  
• Identify, analyze, and solve problems outside of standard processes.
• Monitor status of referral request and follow-up as necessary to ensure patient receives service on timely basis.
• Arranges telehealth visits per protocol, hospital and state guidelines for patients eligible for telehealth visits. Ensuring appropriate communication between provider, admin, and patient.
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Time Management: Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. Flexibility to handle multiple tasks and deadline pressures. 
• Demonstrated ability to work effectively and considerately with diverse groups of patients, staff and providers while handling various tasks simultaneously.
• Communications skills: Exceptional skills for a varied workforce that includes MD’s RN’s, NP, PA, Fellows, and administrative staff.  Requires a high level of empathy, compassion, and confidentiality.
• Quality Assurance: Skills to work efficiently and effectively and strive to do so in all aspects of position.
• Critical Thinking/Decision Making: Ability to take initiative and exercise judgment required.   Demonstrated ability to solve problems and function as a resource to other members of the team. Ability to resolve complex issues on behalf of the providers and the patients.

MINIMUM JOB QUALIFICATIONS:

• High School Diploma required. Bachelor’s Degree preferred.
• Customer service, administrative or healthcare experience preferred. Basic knowledge of medical terminology a plus

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT: Indirect (phone)

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$45,500.00 - $54,400.00

The Psychedelic Assisted Therapy Research Program conducts early-phase and clinical trials to evaluate the safety, feasibility, therapeutic applications, treatment models, and mechanisms of psychedelic-assisted therapies. Current studies include trials involving patients with cancer or other serious illness, individuals experiencing adjustment disorder, and healthy older adults.

The Research Nurse in collaboration with the physician, is responsible for the implementation and evaluation of clinical research in their specific program/area. The CRN has expert knowledge of cancer as a disease process, cancer treatment modalities (or comparable knowledge for a non-oncology area, e.g. infection control) and the process of conducting medical clinical research. In addition, the CRN utilizes evidence-based nursing practice and has expertise in developing and coordinating a plan of care designed to meet the physical, psychological, and social needs of those cancer patients and their families undergoing therapy in a clinical research trial. Strong interpersonal, organizational and communication skills are required. Knowledge of current literature and a commitment to continued learning are also required. Specific duties and responsibilities may vary across the different programs/areas.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$44.14 - $109.51

The Oncology Nurse Navigator (ONN) uses their oncology-specific clinical knowledge to offer individualized guidance to patients, families and caregivers to foster independence during their complex cancer journey. Using the nursing process, an ONN assesses patient needs and provides education and resources to facilitate appropriate and timely quality health and psychosocial care throughout all phases of the cancer continuum. (ONS definition). The ONN creates an environment of care that is patient-centered and compassionate, inspiring and motivating.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities:

1. Participates in day-to-day operations of the program including patient education and call triage
2. Participates in program evaluation and development of strategic goals consistent with DFCI’s mission and professional values.
3. Participates in the QA/QI projects for the program.
4. Supports the research activities of the program.
5. Exhibits professional commitment through individual integrity, honesty and accountability to self and others
6. Delivers expert clinical care through evidenced-based practice partnerships with patients, families and colleagues.

A. Assumes nursing care responsibilities for a defined group of patients within the program, including but not limited to assessment, education, coordination, and documentation.
1. Facilitates individualized care within the context of functional status, cultural consideration, health literacy, psychosocial, reproductive/fertility, and spiritual needs for patients, families and caregivers.
2. Supports a smooth transition of patients from active treatment into survivorship, chronic cancer management, or end-of-life care.
3. Assists patients with cancer with issues related to treatment goals, advanced directives, palliative care, and end-of-life concerns using an ethical framework that is nonjudgmental and nondiscriminatory.
4. Acts as a liaison between the patients, families, and caregivers and the providers to optimize outcomes.
5. Advocates for patients to promote patient centered care that includes shared decision making and patient goals of care with optimal outcomes.
6. Provides psychosocial support to and facilitates appropriate referrals for patients, families and caregivers.
7. Contributes to ONN program and role development, implementation, and evaluation within the healthcare system and community.
8. Participates in the tracking and monitoring of metrics and outcomes, in collaboration with administration, to document and evaluate outcomes of the navigation program.
9. Functions as the primary nursing contact for care delivered within the physician practice setting.
10. Engages in collaborative decision making, utilizing available data expertise and wisdom of the collective.
11. Manages patient care across the continuum, including new patient calls, and making appropriate referrals as necessary.
12. Works collaboratively and functions as an effective member of the health care team.
13. Monitors the environment of care with attention to patient safety, and assures compliance with regulatory agency standards.
14. Maintains clinical practice that is evidence-based and consistent with nursing policies, procedures and standards.
15. Provides care based on age-specific needs of the patient.
16. Adheres to the Code of Ethics for Nurses with Interpretive Statements (ANA, 2001) in all aspects of professional practice.
17. Complies with accepted standards of professional nursing practice that is evidence- based and consistent with policy, and procedures determined by DFCI as well as with all licensure/registration requirements applicable to the nursing role.
18. Fosters an environment that is sensitive to the needs of diverse populations, including but not limited to culture, ethnicity, gender, and age.
 
B.  Professional Development:
1. Identifies areas for professional growth.
2. Formulates professional goals, objectives and methods for accomplishing these.
3. Serves as representative on Nursing and Institute committees, including the Program Nurse Committee.
4. Supports research activities within the Nursing and Patient Care Services and the Institute.
5. Meets all annual evaluation requirements and competencies within the established time period.
6. Collaborates in preparing professional reports, articles, and presentations for colleagues and the public.
7. Pursues active membership in local and national professional organizations.
8. Commitment to continuous learning and improvement through a high spirit of inquiry, innovation and mentoring.

Knowledge, Skills and Abilities:

• Demonstrated ability to work as an effective member of an interdisciplinary team.
• Demonstrated skills in critical thinking, effective communication, organizational skills, problem solving, and ability to make appropriate independent decisions.

Minimum Job Qualifications:

Education: Associate Degree, Nursing.  Baccalaureate Degree in Nursing strongly preferred.  If Associate Degree in Nursing, must complete BSN degree within 4 years.  Experience: Completion of the Oncology Nurse Residency Program (ONRP) or 1 year of recent experience as a Registered Nurse. Ambulatory and/or oncology experience preferred.

License/Certification/Registration Required:

Licensed as a Registered Nurse in the Commonwealth of Massachusetts, or State of New Hampshire as appropriate required.  AHA BLS required (AHA ACLS accepted as minimum requirement).  Professional nursing certification preferred (OCN, BMTCN, CPHON, AOCNP, CRNI, RN-BC).

Supervisory Responsibilities:

None

Patient Contact:

Yes. Demonstrates understanding of special needs and behaviors of age groups of the population served: young adults to geriatrics.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$44.14 - $109.51

The Senior Director for Ancillary & Medical Device Technology provides strategic and operational leadership for technology services, systems, and applications supporting clinical ancillary services, medical device-related technologies, symptom management, clinical pathways, and quality & patient safety functions, within Information Services. Reporting to the Vice President, Epic & Clinical Hospital Operations, this role sets direction for governance, prioritization, execution, and cross-functional alignment across both day-to-day operations and future-state planning. The Senior Director partners closely with clinical, operational, quality, patient safety, biomedical, and technical leaders along with external partners to ensure technology strategies, support models, implementation priorities advance Institute goals and evolving models of care and transformation. This leader is responsible for fostering strong internal and external partnerships, establishing clear decision-making and escalation processes, and driving portfolio alignment, execution, readiness and performance. In a highly complex, matrixed environment, the role also provides oversight for delivery outcomes, risk management, and team leadership.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities:

• Lead the ancillary and medical device technology portfolio. Provide strategic and operational leadership for systems and services that support ancillary and medical device-related functions, including pharmacy, clinical laboratory, blood and blood donor, imaging, symptom management, clinical pathways and patient safety domains. Ensure portfolio plans, priorities, and sequencing align with enterprise objectives, operational requirements, and future-state planning.
• Establish governance and cross-functional partnership models. Create and lead governance processes, decision forums, and escalation paths that support aligned planning and execution across technical teams, operational leadership, clinical stakeholders, quality and patient safety leaders and external partners.
• Guide technology planning and readiness. Lead planning for new capabilities, innovations, upgrades, integrations, workflow improvements, and service enhancements. Partner across internal and external technology teams and operational and clinical functions to define scope, dependencies, governance, KPIs, timing, and readiness needs for initiatives with operational and strategic impact.
• Provide oversight of delivery, operational performance, and risk across the portfolio. Establish expectations and standards for program oversight, status reporting, issue management, escalation, and execution across multiple initiatives and workstreams. Make recommendations related to resource allocation, sequencing, and risk mitigation within established governance and budget parameters. Ensure work is executed in a way that supports reliability, scalability, and alignment with Institute priorities.
• Lead teams responsible for ancillary and medical device technology delivery. Direct a function that includes project managers, business analysts, and other team members supporting operational support, build coordination, requirements analysis, business case development, testing strategy, stakeholder impact analysis and communication plans, and related program delivery activities. Ensure team efforts remain aligned with governance decisions, portfolio priorities, and changing organizational needs.
• Drive cross-functional communication, stakeholder engagement, and influence. Build and maintain strong working relationships with Information Services, clinical and operational leaders, quality and patient safety stakeholders, and external partners. Communicate strategy, decisions, risks, dependencies, and impacts clearly to support alignment, resolve competing priorities, and enable coordinated execution across teams.
• Supervise, develop, and support staff. Recruit, lead, and develop a high-performing team. Set clear expectations, provide coaching and feedback, evaluate performance, and promote accountability for quality, efficiency, outcomes, and compliance with organizational policies and procedures. Foster staff engagement, professional growth, and a collaborative, inclusive work environment.

Knowledge, Skills and Abilities:

• Demonstrated ability to work effectively with senior leaders and cross-functional stakeholders in a large, highly complex, matrixed organization.
• Knowledge of the relationships and operational interdependencies among clinical, operational, ancillary, and Information Services functions as they relate to program planning and execution.
• Ability to lead a complex and evolving technology portfolio with accountability for strategy, governance, prioritization, and execution oversight within a matrixed governance framework.
• Ability to balance immediate operational needs with long-term strategic priorities, particularly in environments undergoing growth, transformation, or hospital planning.
• Ability to assess organizational impact and make sound recommendations based on clinical, operational, technical, financial, and stakeholder considerations.
• Ability to build alignment across internal and external stakeholders and drive coordinated action on initiatives with significant operational and strategic implications.
• Ability to make sound decisions within broad strategic guidance, anticipate risks, identify when escalation is needed, and balance competing priorities and constraints.
• Ability to integrate technology planning across multiple operational domains to support cohesive workflows and improved staff experience.
• Ability to lead and develop high-performing teams and future leaders through organizational ambiguity, foster engagement, and create a collaborative and productive work environment.
• Ability to communicate with credibility and influence at all levels of the organization, including executives, clinicians, operational leaders, and external partners.

Minimum Job Qualifications:

• Bachelor’s degree required in Business, Information Technology Management, Healthcare Administration, Life Sciences or related field of study.
• Master’s degree in Business, Information Technology Management, Healthcare Administration or related field of study preferred.
• 10 years application/platform implementation delivery experience, with progressively increasing responsibility and scope of initiatives managed, with proven ability to drive teams to meet objectives required.
• 8 years of people management experience, including direct supervision of staff required
• Experience in healthcare, academic medical center, or clinical operations settings required.
• Progressive leadership experience in a complex environment with responsibility for enterprise technology/program oversight, governance, prioritization, cross-functional coordination, and staff leadership required.
• Relevant experience should include directing work with daily operational impact and long-term strategic implications, managing teams that perform support, analysis, testing, and delivery activities, and coordinating with internal stakeholders and external partners
• Experience with overseeing team supporting clinical applications in a healthcare or life sciences environment preferred.

License/Certification/Registration Required: None

Supervisory Responsibilities: Oversees team of 15 FTEs, which will include a team lead/manager to support pharmacy systems and a team lead/manager for laboratory systems.  Team structure will evolve to support blood donor and quality and patient safety applications. Additionally, will oversee future manager of medical devices technology space.

Patient Contact: No

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$222,100.00 - $239,400.00

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$18.20 - $24.45

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Monday through Friday, Weekends - Every Other Weekend

Scheduled Hours:

3p-11p

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

10020 - 2341 Emergency Room Pediatrics

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Assists with ensuring the safety of specific patients. Providing constant observation or scheduled safety checks for those patients who have been determined to be at risk for potential injury to self or others. Performs other support duties as described below.

I. Major Responsibilities:
1. Provides constant observation of high-risk patients as assigned by the designated Registered Nurse (RN).
2. Assists the patient to get undressed, removes items that may pose safety risk, and secures personal belongings according to unit policy.
3. Monitors the patient’s and conducts patient safety checks at required intervals for an assigned group of patients.
4. Escorts and supervises patients in the bathroom depending on level of care, under the direction of the RN, assists patients with meals and comforts and de-escalates patients by using sensory techniques and distraction techniques as needed.
5. Attempts to prevent unsafe patient movement and actions and intervenes appropriately within scope.
6. Notifies the nurse of changes in patient activity, mood, behavior, requests for medication and calls for assistance when necessary.
7. Reinforces safety precautions and fall prevention attempts to redirect patient’s attention from equipment, and emergently prevents patients from dislodging equipment.
8. Utilizes de-escalation techniques to redirect the patients and if unsuccessful, under the direction of the RN or MD participates in restraints in accordance with training, policy, and education.
9. Receives report on each assigned patient from RN at the beginning of each shift.
10. Continuously monitors patients and reports any potentially unsafe behaviors, or patients that appear to be escalating to the assigned nurse throughout the shift.
11. Reports concern to RN if patient’s family or visitors are contributing to escalating behavior.
12. Performs environmental safety check of patient and patient's room and removes potentially harmful items at the beginning of each shift and between discharges from rooms.
13. Constantly checks for and remedies potentially hazardous situations such as improperly open or unsecured equipment, doors, and windows.
14. Reports any potentially unsafe environmental issues that cannot be remedied to the assigned RN throughout the shift.
15. Follows the Policy & Procedure(s) related to Constant Observation and patient safety.
16. Accompanies the patient for diagnostic or therapeutic procedures as directed by the RN or provider.
17. Documents patient behavior and safety checks at required intervals and ensures documentation is placed in the patients chart..
18. Provides thorough handoff communication to the on-coming Observation Assistant.
19. Performs a variety of duties to support patient care and the operations of the department.
20. Engages patients in therapeutic or calming activities as directed by nursing staff.
21. Maintains work area in neat and orderly manner. Stocks carts & supplies. Transports patient or equipment.
22. Answers telephones, takes messages, and completes light clerical duties such as filing as assigned.
23. Follows department/hospital policy and procedure on Infection Control, Fire Safety, etc., including training programs (including de-escalation and restraint training) and demonstrates competency and proficiency as required.
Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures, and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:
License/Certification/Education:
Required:
1. High School Graduate or equivalent.
2. Must be able to complete de-escalation training.
3. Current Basic Life Support or Heart Saver certification.
Experience/Skills:
Required:
1. Communication Skills: Ability to read, write, speak effectively in English and have good interpersonal skills, required.
2. Demonstrates the ability to remain calm when under stress or in emergency situations.
3. Must be able to assist in the physical restraint of disturbed patients.
Preferred:
1. Previous experience in patient care, mental health/intellectual disabilities, teaching/child care/special needs students or public safety preferred.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment. Work requires continuous visual inspection and auditory monitoring of patient movements and activities. Work requires frequent rapid physical response to unsafe patient movements; this includes standing, walking, running, reaching, bending, lifting and stooping.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$39.89 - $87.15

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Monday through Friday, Weekends - Every Third Weekend

Scheduled Hours:

7p-7a

Shift:

3 - Night Shift, 12 Hours (United States of America)

Hours:

24

Cost Center:

10020 - 1545 PAV 4 and 5

Union:

MNA-University (Massachusetts Nurses Association)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$39.89 - $87.15

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Monday through Friday, Weekends - Every Third Weekend

Scheduled Hours:

7p-7a

Shift:

3 - Night Shift, 12 Hours (United States of America)

Hours:

24

Cost Center:

10020 - 1545 PAV 4 and 5

Union:

MNA-University (Massachusetts Nurses Association)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.