Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

II.    Major Responsibilities: 

1.    Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.  
2.    Confirms and verifies patient demographic and insurance information.
3.    May collect co-payments from patients upon arrival.
4.    Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. 
5.    Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
6.    Receives and directs phone calls. 
7.    Connects the patient’s call to the provider or responds to the patient and takes messages as directed. 
8.    Schedules urgent care appointments as needed and directed by clinicians.
9.    Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria. 
10.    Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.
11.    Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary.  
12.    Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed.
13.    Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
14.    Complies with referral management regulations.
15.    Verifies eligibility for procedures or tests from various health care institutions.
16.    Follows up to correct discrepancies. 
17.    May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians.  
18.    Preps the patient’s information for clinicians for scheduled patient visits as needed.
19.    Scrubs Patient Encounter information and submits electronically.
20.    Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management. 
21.    Maintains accurate and timely records, logs, charges, files, and other related information as required.
22.    Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff.
23.    May prepare special reports or spreadsheets for clinicians as requested.
24.    Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits.
25.    Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation.  
26.    Composes, or selects standard form letters for clinician’s response to routine inquiries and procedures, such as back-to-school authorizations.

Standard Staffing Level Responsibilities:  

1.    Complies with established departmental policies, procedures and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.
Position Qualifications:
License/Certification/Education:

Required:
1.    High School Diploma.
Preferred:
1.    Associate’s or Bachelor’s degree.

Experience/Skills:

Required:
1.    3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
2.    Requires the ability to use specialized applications software and computer systems.
3.    Necessitates individuals who are multifunctional and able to work under stressful situations.
4.    Exemplifies, professional behavior and excellent communication and human relations skills.
Preferred:
1.    Knowledge of business office procedures and medical terminology/procedures preferred.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.    Physical Demands and Environmental Conditions:

Work is considered sedentary.  Position requires work indoors in a patient care environment.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Medical Center - Worcester (University, Memorial, Hahnemann campuses)

Medical Center - Marlborough (Marlborough Campus) 

Community Medical Group practices (clinics)

HealthAlliance-Clinton Hospital (Leominster Campus)

Milford Regional

Exemption Status:

Non-Exempt

Hiring Range:

$32.23 - $39.61

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Monday, Tuesday, Weekends - Every Other Weekend

Scheduled Hours:

7am-3:30pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

71000 - 0123 CSS

Union:

SEIU Local 509 Community Health Link

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Provide nursing care for a vulnerable adult population. Performs nursing assessment, treatment, education and health care service coordination to individuals and families. The LPN collaborates with all components of the team and other health care agencies to ensure coordinated, comprehensive services. Services will be provided at Community Healthlink and outreach locations.

I. Major Responsibilities:

1.  Assesses the physical and psychosocial status of patients in all settings by obtaining appropriate patient histories, administering physician/primary care provider orders, nursing assessment, medication administration reconciliation, medication administration and documentation.
2.  Provides appropriate health care and coordinates referrals as prescribed by providers.
3.  Maintains documentation required for all primary care clients receiving in-home nursing services.
4.  Promotes education and adherence to prescribed treatment protocols.
5.  Communicates with health care facilities when clients are admitted and plans for discharge to ensure continuity of care.
6.  Facilitates wellness education to individuals and offer groups with health and wellness focus.
7.  Records all client information within electronic medical record system daily, received by outside healthcare agencies.
 

Standard Staffing Level Responsibilities:

1. Complies with established division and program policies, procedures, and objectives.
2. Attends variety of meetings, conferences, and trainings as required or directed.
3. Demonstrates use of quality improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches and contributes to maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.
6. Maintains regular, reliable, and predictable attendance.
7. Maintains confidentiality.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. Grade N02: Community LPN: Graduate of an accredited school of Nursing with current license as a Licensed Practical Nurse in the state of Massachusetts.

2. Driving is not a requirement.

Experience/Skills:
Required:
1. Must be able to pass a CORI background check.

Preferred:

1. 2-4 years of experience in medical nursing.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.  
2. Confirms and verifies patient demographic and insurance information.
3. May collect co-payments from patients upon arrival.
4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. 
5. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
6. Receives and directs phone calls. 
7. Connects the patient’s call to the provider or responds to the patient and takes messages as directed. 
8. Schedules urgent care appointments as needed and directed by clinicians.
9. Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria. 
10. Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.
11. Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary.  
12. Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed.
13. Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
14. Complies with referral management regulations.
15. Verifies eligibility for procedures or tests from various health care institutions.
16. Follows up to correct discrepancies. 
17. May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians.  
18. Preps the patient’s information for clinicians for scheduled patient visits as needed.
19. Scrubs Patient Encounter information and submits electronically.
20. Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management. 
21. Maintains accurate and timely records, logs, charges, files, and other related information as required.
22. Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff.
23. May prepare special reports or spreadsheets for clinicians as requested.
24. Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits.
25. Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation.  
26. Composes, or selects standard form letters for clinician’s response to routine inquiries and procedures, such as back-to-school authorizations.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

Position Qualifications:

License/Certification/Education:
Required:
1. High School Diploma.

Preferred:
1. Associate’s or Bachelor’s degree.

Experience/Skills:
Required:
1. 3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
2. Requires the ability to use specialized applications software and computer systems.
3. Necessitates individuals who are multifunctional and able to work under stressful situations.
4. Exemplifies, professional behavior and excellent communication and human relations skills.

Preferred:
1. Knowledge of business office procedures and medical terminology/procedures preferred.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary.  Position requires work indoors in a patient care environment.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1.  Performs duties in assigned practice area. Required to work in other practice areas, as staffing requires.
2.  Processes orders using pharmacy computer system. Delivers patient medications to medication room areas and stocks automated medication stations (Pyxis machines).
3.  Familiar with pharmacy technology and equipment.  Capable of troubleshooting routine technical problems.
4.  Prepares and packages most forms of medications. Prepares sterile products using aseptic technique in compounding parenteral nutrition, antibiotics, and other IV drugs.
5.  Maintains inventory including floor stock medication. Reorders, restocks, and monitors expiration dates of all medications.
6.  Maintains required documentation in accordance with regulatory and hospital requirements and maintains respect for patient confidentiality.  Assists in generating pharmacy reports.
7.  Conducts medication room inspections in assigned patient care area in accordance with regulatory requirements.
8.  Assembles drugs in an accurate and efficient manner for pharmacists to check; maintains a clean and orderly work area.
9.  Repackages bulk drugs in unit of use containers.
10. Assists in quality indicator monitoring.
11. Assists with yearly inventory in assigned areas.
12. Participates in identifying problems or areas for improvement and assists supervisor with problem solving projects and improving operations; participates in Continuous Quality Improvement activities and/or teams.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. High school diploma or equivalent.
2. Must have successfully completed a Board-approved pharmacy technician-training program by obtaining a passing score on a Board-approved pharmacy technician assessment exam.
Preferred:

Experience/Skills:

Required:
1. Proficient in math.  Knowledge and ability to use a computer for data entry. 
2. Must be able to follow oral and written instructions with accuracy, efficiency, and dependability. 
Preferred:
 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary.  Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Coordinates clinical practice and deployment of resources at the unit level for staff to ensure implementation of clinical processes, adherence to standards, and compliance with regulatory standards.
2. Keeps Nurse Manager informed of nursing workload, changes in patient and employee needs, and other problems.
3. Assists in directing patient flow between the waiting room, ambulance traffic, ambulatory clinics, MD access, ICU’s and medical-surgical floors.
4. Assesses the number and competency level of staff in each assigned area and adjusts staffing appropriately to meet patient care needs.
5. Facilitates communication between nursing and other disciplines.
6. Identifies issues in nursing care delivery and seeks solutions for problems.  Documents actions taken.
7. With the Nurse Manager, ensures the nursing practice standards, health and safety requirements are met.
8. Disseminates information on new and revised policies and procedures.
9. Inspires and encourages teamwork.
10. Demonstrates decision-making skills be establishing priorities and initiating action.  Coordinates and implements day-to-day work assignments. 
11. Identifies learning needs of staff and with the Clinical Specialist, initiates action to facilitate meeting those needs.
12. Provides opportunities for skill development for staff. 
13. With the nurse manager, participates in the interview and hiring processes for new employees as requested.
14. Coordinates orientation schedule and assignments for orientees assigned to the unit with the Clinical Specialist.  Collaborates with the Clinical Specialist to ensure that staff  attain defined competencies.
15. Actively participates in evaluation of staff performance for his/her assigned shift.
16. Provides immediate disciplining and counseling to staff as necessary in consultation with the Nurse Manager.
17. Actively participates in quality assurance activities.
18. Assists in the direct care of patients as needed. Serves as a role model for professional nursing practice.
19. Exercises cost-containment strategies and educates staff in such practices.
20. Provides input to the preparation of the annual budget.
21. Maintains open lines of communication with Nurses Manager, other departments, staff, physicians, resident staff, and other support personnel.
22. Identifies and participates in educational programs to strengthen both clinical and management expertise.

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.  Resolves grievances and other personnel problems within position responsibilities.
2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.
5. Encourages and supports diverse views and approaches, creating an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
8. Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Develops and maintains procedures necessary to meet regulatory requirements.
9. Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
10. Ensures adequate equipment and supplies for department.
11. Develops and maintains established departmental policies, procedures, and objectives.
12. Ensures compliance to all health and safety regulations and requirements.
13. Maintains, regular, reliable, and predictable attendance.
14. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor’s degree in nursing or management experience and current Massachusetts Registered Nurse licensure and registration. 

Experience/Skill:
Required:
1. Minimum of two years related clinical experience and at least one year experience in the clinical preceptor and/or resource role.  
2. Demonstrates leadership experience.  
3. Excellent verbal and written communication skills.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered moderate, frequent walking, standing and potential exposure to hazardous materials including blood and bodily fluids.  Position requires work indoors in a patient care environment. 
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1.  Answers telephone calls and triages requests from customers to the pharmacist staff.  
2.  Triages window requests from customers.
3.  Delivers medications to the patient care areas and picks up copies of physician orders, return of medications, etc. Completes scheduled rounds on patient care areas.
4.  Assists with inventory management tasks which includes, but is not limited to, ensuring adequate inventory of supplies and materials, ordering, receiving and storing non-controlled medications from the wholesaler on a daily basis, storing medications in designated areas in the central pharmacy, IV room and anesthesia prep area, ensuring bin labels are visible and clear, segregating medications to appropriate storage bins, etc., and checking for expiration dating on medications on a consistent basis to assure medications do not leave pharmacy with short dating.
5.  Accurately packages unit dose medications with appropriate labeling information as outlined in policy and procedures to support Pharmacy distribution process including Pre-packing bulk medications and compounding ointments, creams, oral solutions, and other medications as needed.
6.  Under the supervision of a pharmacist, completes all assigned drug distribution tasks assigned.
7.  Under the supervision of a pharmacist, completes all necessary tasks associated with day- to-day operations of Pyxis distribution system including refilling medications, loading new medications, inventory maintenance, expiration dating, returning bin procedures, troubleshooting for nursing and pharmacy, customer service resolution for nursing and pharmacy, and controlled substance discrepancy resolution assistance for the pharmacist staff as needed.
8.  Assists the management team with inventory optimization of Pyxis on an ongoing basis.
9.  Identifies quality improvements and customer service improvements with Pyxis automation.
10. Completes other distribution tasks as assigned by pharmacist.
11. Trains colleagues and technical staff as needed. 
12. Under the supervision of a pharmacist, accurately completes all daily assignments for IV room distribution following USP 797 practice standards and pharmacy policy and procedures.
13. Under the supervision of a pharmacist, completes all necessary tasks associated with day- to-day operations of IV Room distribution systems including patient specific IV preparation – daily batch preparation, batch IV production for pharmacy prepared products, small volume parenterals, large volume parenterals, IV syringes, IV infusions, TPNs, and other patient specific IV preparation as needed.
14. Completes quality control tasks, e.g., hood cleaning documentation, temperature logs, daily cleaning of IV room, etc., to comply with USP 797 practice standards.
15. Complies with all internal pharmacy documentation requirements as outlined in policy and procedures.
16. Completes TPN production following internal policy and procedures with automated pumps and complies with all internal documentation requirements for preparing and dispensing.
17. Completes chemotherapy production following internal policy and procedures.
18. Completes IV distribution tasks as assigned by the pharmacist.
19. Complete monthly nursing unit inspections as needed following pharmacy policy and procedures.
20. Identifies safety, quality and workflow improvements as noted during the monthly nursing unit inspections.

21. Acts as a liaison for pharmacy while delivering medications to the patient care areas.
22. Troubleshoots drug distribution issues for nursing to ensure optimal patient care and minimal delays in care.
23. Provides excellent customer service skills for nursing and pharmacy to assure optimal patient care with drug distribution.
24. Identifies quality and efficiency improvement opportunities while on the patient care areas and brings suggestions to pharmacy management.
25. Participates in the establishment of area and departmental goals and objectives. 
26. Sets and meets individual goals which contribute to team success. 
27. Participates on department and interdisciplinary teams to resolve problems and improve processes.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures, and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. High School diploma
2. Licensed as a Registered Pharmacy Technician or Pharmacy Intern by the Massachusetts Board of Registration in Pharmacy
Preferred:
1. National Pharmacy Technician certification

Experience/Skill:

Required:
1. Baseline understanding of automated dispensing systems, technology and IV room processes
2. Strong attention to detail
3. Ability to comply with all department and hospital policy and procedures  
4. Ability to effectively interact and problem solve with other team members of the pharmacy department
5. Excellent customer service and communication skills
6. Ability to communicate effectively both orally and in writing 
7. Good interpersonal skills, especially related to health care colleagues 
8. Ability to read, write and speak clearly in English

Preferred:
1. Minimum one (1) year of experience in a hospital pharmacy

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

Addendum for Milford:

License/ Education/ Certification

Required:
1. High School diploma or equivalent
2. MassachusettsPharmacy Technician license

3. Certification from a Massachusetts Board of Pharmacy-approved certifying body (Nation Healthcareer Association, or Pharmacy Technician Certification Board)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

II.    Major Responsibilities: 

1.    Serves as unit receptionist, directs patients, visitors and others.  Answers telephone and intercom.  Takes and relays messages.  Refers unusual or questionable situations to supervisor or others.
2.    Uses pneumatic tube system, dumb waiter, and receives and transmits messages.  Arranges for specimen transport.
3.    Transcribes physician orders.  Enters orders into entry system according to standard procedure.  Utilizes down time procedures when indicated.
4.    Duplicates reports, mails and distributes same.  Prepares and maintains patient charts and kardexes.  Assembles medical records.  Files reports and other documents such as laboratory and radiology reports and other information in appropriate part of medical records.  Charts temperatures, pulses, blood pressures, weights and respiration.  Prepares diet sheets.  Ensures completeness of charts and chart documents.  Collates medical records according to standard procedure.  Assists physician or others in procuring medical records.
5.    Schedules patients for consults and diagnostic and therapeutic services.  Ensure appropriate transportation to scheduled appointments utilizing services of ancillary departments.  Ensures preparation of charts, rooms, ambulances and other services as required or directed.
6.    Obtains past medical records, prepares transfer and discharge charts, prepares documents to accompany departing patients, and arranges patient transportation.
7.    Maintains censuses with admissions, transfers and discharges. 
8.    Arranges admission, transfer, discharge for patients.
9.    Enters, maintains, and retrieves computer information.  Orders and maintains equipment and supplies.  Maintains work area in neat and orderly fashion.
10.    Maintains unit log as necessary.  May be required to provide supply and dispatch services.

Standard Staffing Level Responsibilities:  

1.    Complies with established departmental policies, procedures and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

III.    Position Qualifications:
License/Certification/Education:

Required:
1.    Equivalent to high school plus additional specialized training.  
2.    Knowledge of a variety of office procedures, operation of office equipment such as computer.
Experience/Skills:

Required:
1.    Ability to handle multiple priorities and effective communication.  
2.    3 to 12 months experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

IV.    Physical Demands and Environmental Conditions:

Work is considered sedentary.  Position requires work indoors in a normal office environment.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium. Position requires work indoors in a patient care environment.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance. 
2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style.
3. May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes.
4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.
5. Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
6. Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc.
7. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. 
8. Coordinates internal and external meetings.
9. Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service.
10. Receives and addresses patient-care related phone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department. 
11. Identifies problem related priorities, and responds to emergency need to interrupt or contact physician and/or clinicians, within physician’s guidelines. 
12. Issues and verifies patients’ managed care referrals.
13. Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system.
14. Verifies patient’s insurance coverage and eligibility.
15. Escorts patients to examination rooms and chaperones patients as required.
16. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
17. May perform on-site charge entry processes, utilizing computer-based systems.
18. Batches daily encounter forms and relays/submits forms/information to the billing office.
19. May processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
20. Provides guidance to departmental personnel in medical office and UMMHC administrative policies and procedures.
21. May provide work guidance to office clerical staff.
22. Sets up and maintains confidential, sensitive files and records for multiple functions, academic materials, medical records, etc.  ensuring efficient retrieval of information. Coordinates retrieval of medical records.
23. Ensures adequate inventory of office supplies and basic maintenance of office equipment.
24. May coordinate basic set up and maintenance of office personal computers and associated equipment. Ensures timely service.
25. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
26. Ensures compliance with health and satiety requirements and with regulatory agencies such as DPH, etc.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma.
2. 6-12 months additional specialized medical secretarial/medical office training.

Experience/Skills:
Required:
1. 2-3 years of medical secretarial/administrative support experience.

Software used:  Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.
• Performs patient assessment/reassessment according to standard procedure.
• Develops and coordinates individual plan of care including discharge planning.
• Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.
• Delegates appropriately to others in accordance with job description and competency level.
• Documents patient care according to standard procedure.
• Develops, implements/coordinates and documents Education Plan for patient/family/ significant other.
• Ensures quality and continuity of care through collaboration with other health care providers.
• Administers medications, performs treatments, therapies and operates equipment according to policy and procedure. Assists physician with treatment and procedures and special tests as required or directed.
• Participates in and supports Nursing Governance activities.
• Assumes responsibility for professional growth. Assists in education and development of staff.
• Participates in performance improvement initiatives and demonstrate the use of quality improvement in daily operations.
  

Position Qualifications:

License/Certification/Education:

Required:

• Current Massachusetts Nursing licensure and registration.
• BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

• Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

• Thorough knowledge of the discipline of Nursing.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

At least one (1) full year of experience managing patients on complex medical equipment requiring large amounts of extracorporeal blood for processing such as apheresis or dialysis. Effective communication and computer skills are required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.  Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.  
2. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
3. As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor.  Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate. 
4. Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
5. Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.
6. Applies relevant functional knowledge of multiple treatment areas, the priority and sequence of associated procedures, tests and primary care services.
7. Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school diploma.

Preferred:
1. Associate’s degree in business or healthcare-related field.

Experience/Skills:
Required:
1. English speaking, reading and writing skills.
2. Strong intrapersonal and communication skills.

Preferred:
1. Previous scheduling and/or phone customer services experience.
2. Previous experience in a health care organization.
3. Bilingual speaking, reading, and writing skills. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary.  Position requires work indoors in a normal office environment.

Monday - Friday 2:00pm - 6:00pm

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance. 
2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style.
3. May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes.
4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.
5. Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
6. Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc.
7. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. 
8. Coordinates internal and external meetings.
9. Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service.
10. Receives and addresses patient-care related phone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department. 
11. Identifies problem related priorities, and responds to emergency need to interrupt or contact physician and/or clinicians, within physician’s guidelines. 
12. Issues and verifies patients’ managed care referrals.
13. Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system.
14. Verifies patient’s insurance coverage and eligibility.
15. Escorts patients to examination rooms and chaperones patients as required.
16. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
17. May perform on-site charge entry processes, utilizing computer-based systems.
18. Batches daily encounter forms and relays/submits forms/information to the billing office.
19. May processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
20. Provides guidance to departmental personnel in medical office and UMMHC administrative policies and procedures.
21. May provide work guidance to office clerical staff.
22. Sets up and maintains confidential, sensitive files and records for multiple functions, academic materials, medical records, etc.  ensuring efficient retrieval of information. Coordinates retrieval of medical records.
23. Ensures adequate inventory of office supplies and basic maintenance of office equipment.
24. May coordinate basic set up and maintenance of office personal computers and associated equipment. Ensures timely service.
25. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
26. Ensures compliance with health and satiety requirements and with regulatory agencies such as DPH, etc.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma.
2. 6-12 months additional specialized medical secretarial/medical office training.

Experience/Skills:
Required:
1. 2-3 years of medical secretarial/administrative support experience.

Software used:  Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Employment Type:

Part time

Shift:

Description:

Are you an experienced Registered Nurse looking for premium compensation and maximum flexibility? Explore FirstChoice – Trinity Health's mobile staffing solution! FirstChoice RNs are utilized to fill short and long-term assignments throughout the health system, and we need you to be a part of this innovative program! Nationwide and Regional opportunities available!

What you will do:

• Qualified and willing to float throughout the hospital and/or throughout multiple hospital locations and/or regions

• Knows, understands, incorporates & demonstrates standard elements of professional practice: Assess, Outcomes Identification / Solutions, Plan, Implement, Evaluate

• Acts independently & appropriately within license, scope of knowledge & experience in practice area

• Retains accountability for delegation, choices, decisions & outcomes

• Collaborates with key stakeholders & contributes to quality & improvement practices & outcomes

• Exhibits agility & willingness to take on new & additional responsibilities

• Embraces new ideas & cultural differences while managing competing priorities

Minimum Qualifications:

• Graduation from an accredited school of nursing.

• Valid RN licensure authorized in the applicable state(s) of practice/employment.

• Minimum of eighteen (18) months of recent clinical experience for Med Surg, Tele and PCU.

• Minimum two (2) years of recent clinical experience for all remaining specialties including Critical Care, Surgical Services, Maternal Services, Emergency Department and Behavioral Health.

• Required to have and maintain the credentials required per their specialty area (ex: ACLS, TNCC, etc). BLS, ACLS and PALS must be obtained through American Heart Association

Position Highlights and Benefits:

• Premium Pay

• Flexible Scheduling

• Travel and Per Diem opportunities available

• Variety of Practice Settings

• Learning Opportunities

• DailyPay available

• Reimbursement of License and Certifications available per assignment

• Opportunity to participate in 403B program

Ministry Information:

• FirstChoice offers rewarding Nursing, Respiratory Therapist, Surgical Technologist, and Health Care Professional travel positions with a flexible schedule to fit your life.

• FirstChoice travel Health Care Professionals fill critical positions when unforeseen or unplanned circumstances occur; or, when there is a position open due to an extended leave-of-absence.

• You’ll get to experience a variety of practice settings while traveling within your local region or traveling nationally – your choice!

Job Details:

Location: Trinity Health Chelsea

Start Date: ASAP

Weeks: 13

Hours: 3x12

Shift: Night

Gross Hourly Rate: $61

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Part time

Shift:

Description:

Are you an experienced Registered Nurse looking for premium compensation and maximum flexibility? Explore FirstChoice – Trinity Health's mobile staffing solution! FirstChoice RNs are utilized to fill short and long-term assignments throughout the health system, and we need you to be a part of this innovative program! Nationwide and Regional opportunities available!

What you will do:

• Qualified and willing to float throughout the hospital and/or throughout multiple hospital locations and/or regions

• Knows, understands, incorporates & demonstrates standard elements of professional practice: Assess, Outcomes Identification / Solutions, Plan, Implement, Evaluate

• Acts independently & appropriately within license, scope of knowledge & experience in practice area

• Retains accountability for delegation, choices, decisions & outcomes

• Collaborates with key stakeholders & contributes to quality & improvement practices & outcomes

• Exhibits agility & willingness to take on new & additional responsibilities

• Embraces new ideas & cultural differences while managing competing priorities

Minimum Qualifications:

• Graduation from an accredited school of nursing.

• Valid RN licensure authorized in the applicable state(s) of practice/employment.

• Minimum of eighteen (18) months of recent clinical experience for Med Surg, Tele and PCU.

• Minimum two (2) years of recent clinical experience for all remaining specialties including Critical Care, Surgical Services, Maternal Services, Emergency Department and Behavioral Health.

• Required to have and maintain the credentials required per their specialty area (ex: ACLS, TNCC, etc). BLS, ACLS and PALS must be obtained through American Heart Association

Position Highlights and Benefits:

• Premium Pay

• Flexible Scheduling

• Travel and Per Diem opportunities available

• Variety of Practice Settings

• Learning Opportunities

• DailyPay available

• Reimbursement of License and Certifications available per assignment

• Opportunity to participate in 403B program

Ministry Information:

• FirstChoice offers rewarding Nursing, Respiratory Therapist, Surgical Technologist, and Health Care Professional travel positions with a flexible schedule to fit your life.

• FirstChoice travel Health Care Professionals fill critical positions when unforeseen or unplanned circumstances occur; or, when there is a position open due to an extended leave-of-absence.

• You’ll get to experience a variety of practice settings while traveling within your local region or traveling nationally – your choice!

Job Details:

Location: Trinity Health Chelsea

Start Date: ASAP

Weeks: 13

Hours: 4x10

Shift: Day

Gross Hourly Rate: $61

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Shift:

Description:

Registered Nurse

Department: Courtyard East – this unit at Chelsea hospital cares for Medical-Surgical patients as well as chronic head pain patient populations.  Courtyard East is a 41 bed unit specializing in surgical post-operative care, telemetry, stroke, chronic pain management and patient education.

Location: Chelsea, MI

Why Join Us?

• Join an organization that is committed to the principle that health care is a basic human right and that all Americans should have access to high-quality, comprehensive health care
• AWARD WINNING WORKPLACE! The Chelsea hospital is one of five Southeast Michigan hospitals awarded by Newsweek’s as the World’s Best Hospitals for 2026
• Trinity Health offers a comprehensive benefit package offering healthcare plans accessing the Trinity Health and Blue Cross Blue Shield of Michigan (BCBSM) network of hospitals and providers. Each plan option offers the flexibility to choose from two tiers with Tier 1 Trinity Health network providers providing the lowest out of pocket costs and Tier 2 select BCBSM providers.
• Competitive compensation, DAILYPAY
• Benefits package also includes Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement
• Advancing Nursing Education Scholarship offered to our nurses toward pursuing higher-level education

Position Purpose:

Exceptional opportunity for a Registered Nurse to support our vision and serve with us as a compassionate and transforming healing presence in our community. We seek extraordinary individuals from a variety of backgrounds, because diversity makes us stronger.

The Registered Nurse Provides quality patient centered care considering age specific, developmental, cultural and spiritual needs through competent clinical practice and application of the nursing process. They consistently integrate concepts of relationship-based care into practice and serves as a clinical and educational resource to others on the unit.

Shift Available: 7pm-7:30am

Status Available: Full time, benefit eligible (72 hours per pay period – every two weeks)

Every 3rd weekend and holiday rotation required 

Required Qualifications

• Requires current Michigan Nursing License
• Graduation from accredited nursing program
• New hires must have a BSN degree or must agree in writing to obtain their BSN within five years
• Canadian Nurses are encouraged to apply

Visit www.trinityhealthmichigan.org/careers to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan.

About Chelsea Hospital

Chelsea Hospital is a 103-bed, not-for-profit hospital established in 1970 leading the way in patient safety in satisfaction. Located in Chelsea, Michigan, Chelsea Hospital is a joint venture between Trinity Health and University of Michigan Health. These two award-winning health systems bring new services to Chelsea, while sharing resources, best practices and more to drive innovation and a higher level of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Shift:

Description:

Patient Care Assistant

Department: Courtyard East – this unit at Chelsea hospital cares for Medical-Surgical patients as well as chronic head pain patient populations.  Courtyard East is a 41 bed unit specializing in surgical post-operative care, telemetry, stroke, chronic pain management and patient education.

Location: Chelsea, MI hospital

Why Join Us?

• Join an organization that is committed to the principle that health care is a basic human right and that all Americans should have access to high-quality, comprehensive health care
• AWARD WINNING WORKPLACE! The Chelsea hospital is one of five Southeast Michigan hospitals awarded by Newsweek’s as the World’s Best Hospitals for 2026
• Trinity Health offers a comprehensive benefit package offering healthcare plans accessing the Trinity Health and Blue Cross Blue Shield of Michigan (BCBSM) network of hospitals and providers. Each plan option offers the flexibility to choose from two tiers with Tier 1 Trinity Health network providers providing the lowest out of pocket costs and Tier 2 select BCBSM providers.
• Competitive compensation, DAILYPAY
• Benefits package also includes Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

Position Purpose:

The PCA, under the direction of a registered nurse, is responsible for direct patient care considering age specific, developmental, cultural and spiritual needs. They assist in establishing and maintaining a patient care environment that is clean, safe and conducive to patient/family wellbeing including concepts of relationship-based care.

Training is provided to prepare our colleagues for success. The PCA assists patient in completing ADLs including: Bathing, showering, toileting, positioning, turning, transferring, ambulation using assistive devices and with feeding and menu selection. They are responsible to record patient information and required data in appropriate areas in order to meet documentation requirements.

Shifts Available: 7am-7:30pm

Status Available: Full time, benefit eligible (72 hours per pay period – every two weeks)

Weekend and holiday rotation required

Required Qualifications

• High school diploma, GED, or a minimum of 18 years of age. 
• Recent experience desired.   
• Ability to lift up to 35 pounds without assistance, lifting greater than 35 pounds using mechanical assistance

Visit www.trinityhealthmichigan.org/careers to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan.

About the Chelsea Hospital

Chelsea Hospital is a 103-bed, not-for-profit hospital established in 1970 leading the way in patient safety in satisfaction. Located in Chelsea, Michigan, Chelsea Hospital is a joint venture between Trinity Health and University of Michigan Health. These two award-winning health systems bring new services to Chelsea, while sharing resources, best practices and more to drive innovation and a higher level of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Shift:

Description:

Registered Nurse

Department: Operating Room

Location: Chelsea, MI

Why Join Us?

• Join an organization that is committed to the principle that health care is a basic human right and that all Americans should have access to high-quality, comprehensive health care
• AWARD WINNING WORKPLACE! The Chelsea hospital is one of five Southeast Michigan hospitals awarded by Newsweek’s as the World’s Best Hospitals for 2026
• Trinity Health offers a comprehensive benefit package offering healthcare plans accessing the Trinity Health and Blue Cross Blue Shield of Michigan (BCBSM) network of hospitals and providers. Each plan option offers the flexibility to choose from two tiers with Tier 1 Trinity Health network providers providing the lowest out of pocket costs and Tier 2 select BCBSM providers.
• Competitive compensation, DAILYPAY
• Benefits package also includes Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement
• Advancing Nursing Education Scholarship offered to our nurses toward pursuing higher-level education

Position Purpose:

The Registered Nurse Provides quality patient centered care considering age specific, developmental, cultural, and spiritual needs through competent clinical practice and application of the nursing process. They consistently integrate concepts of relationship-based care into practice and serves as a clinical and educational resource to others on the unit.

In our Operating Room at Chelsea, more than 5,000 inpatient and outpatient surgeries are performed annually in the fields of gynecology, orthopedics, ophthalmology, general surgery, otorhinolaryngology, podiatry, plastic surgery, and spine surgery.

Shift Available: Day Shift

Status Available: Full time (benefit eligible) – 80 hours per pay period (Every two weeks)

On-call required, must be within 45 minutes of the hospital when on-call

Required Qualifications

• Requires current Michigan Nursing License
• Graduation from accredited nursing program
• Experience as a RN working in Surgical Services required (Pre/Post op, Operating Room, Endo/Pain)
• New hires must have a BSN degree or must agree in writing to obtain their BSN within five years
• Canadian Nurses are encouraged to apply

Visit www.trinityhealthmichigan.org/careers to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan.

About Chelsea Hospital

Chelsea Hospital is a 103-bed, not-for-profit hospital established in 1970 leading the way in patient safety in satisfaction. Located in Chelsea, Michigan, Chelsea Hospital is a joint venture between Trinity Health and University of Michigan Health. These two award-winning health systems bring new services to Chelsea, while sharing resources, best practices and more to drive innovation and a higher level of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Shift:

Description:

Registered Nurse

Department: Operating Room

Location: Chelsea, MI

Why Join Us?

• Join an organization that is committed to the principle that health care is a basic human right and that all Americans should have access to high-quality, comprehensive health care
• AWARD WINNING WORKPLACE! The Chelsea hospital is one of five Southeast Michigan hospitals awarded by Newsweek’s as the World’s Best Hospitals for 2026
• Trinity Health offers a comprehensive benefit package offering healthcare plans accessing the Trinity Health and Blue Cross Blue Shield of Michigan (BCBSM) network of hospitals and providers. Each plan option offers the flexibility to choose from two tiers with Tier 1 Trinity Health network providers providing the lowest out of pocket costs and Tier 2 select BCBSM providers.
• Competitive compensation, DAILYPAY
• Benefits package also includes Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement
• Advancing Nursing Education Scholarship offered to our nurses toward pursuing higher-level education

Position Purpose:

The Registered Nurse Provides quality patient centered care considering age specific, developmental, cultural, and spiritual needs through competent clinical practice and application of the nursing process. They consistently integrate concepts of relationship-based care into practice and serves as a clinical and educational resource to others on the unit.

In our Operating Room at Chelsea, more than 5,000 inpatient and outpatient surgeries are performed annually in the fields of gynecology, orthopedics, ophthalmology, general surgery, otorhinolaryngology, podiatry, plastic surgery, and spine surgery.

Shift Available: Day Shift

Status Available: Full time (benefit eligible) – 80 hours per pay period (Every two weeks)

On-call required, must be within 45 minutes of the hospital when on-call

Required Qualifications

• Requires current Michigan Nursing License
• Graduation from accredited nursing program
• Experience as a RN working in Surgical Services required (Pre/Post op, Operating Room, Endo/Pain)
• New hires must have a BSN degree or must agree in writing to obtain their BSN within five years
• Canadian Nurses are encouraged to apply

Visit www.trinityhealthmichigan.org/careers to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan.

About Chelsea Hospital

Chelsea Hospital is a 103-bed, not-for-profit hospital established in 1970 leading the way in patient safety in satisfaction. Located in Chelsea, Michigan, Chelsea Hospital is a joint venture between Trinity Health and University of Michigan Health. These two award-winning health systems bring new services to Chelsea, while sharing resources, best practices and more to drive innovation and a higher level of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Shift:

Description:

Surgical Care Tech

Department: Operating Room - In our Operating Room at Chelsea, more than 5,000 inpatient and outpatient surgeries are performed annually in the fields of gynecology, orthopedics, ophthalmology, general surgery, otorhinolaryngology, podiatry, plastic surgery, and spine surgery. 

Location: Chelsea, MI

Why Join Us?

• Join an organization that is committed to the principle that health care is a basic human right and that all Americans should have access to high-quality, comprehensive health care
• AWARD WINNING WORKPLACE! The Chelsea hospital is one of five Southeast Michigan hospitals awarded by Newsweek’s as the World’s Best Hospitals for 2026
• Trinity Health offers a comprehensive benefit package offering healthcare plans accessing the Trinity Health and Blue Cross Blue Shield of Michigan (BCBSM) network of hospitals and providers. Each plan option offers the flexibility to choose from two tiers with Tier 1 Trinity Health network providers providing the lowest out of pocket costs and Tier 2 select BCBSM providers.
• Competitive compensation, DAILYPAY
• Benefits package also includes Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

Position Purpose:

The Surgical Care Tech cleans and disinfects operating room equipment as assigned. Performs housekeeping duties (Cleaning stretchers, equipment, terminally cleaning of the Surgical Department, etc.)

Shift Available: Varying start times between 6am-8am (8 hour shifts)

Status Available: Full time, benefit eligible (80 hours per pay period  – every two weeks)  

On call required one weekend every couple months

Required Qualifications

• Minimum of high school diploma
• A minimum of one-year previous related experience.

Visit www.trinityhealthmichigan.org/careers to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan.

About Chelsea Hospital

Chelsea Hospital is a 103-bed, not-for-profit hospital established in 1970 leading the way in patient safety in satisfaction. Located in Chelsea, Michigan, Chelsea Hospital is a joint venture between Trinity Health and University of Michigan Health. These two award-winning health systems bring new services to Chelsea, while sharing resources, best practices and more to drive innovation and a higher level of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Lead issues and crisis communications strategy: Provide enterprise leadership for issues communications, crisis response, and reputation management to protect the organization’s reputation. Develop and coordinate communications approaches that protect institutional credibility and support timely, accurate, and aligned messaging during sensitive, complex, or high-profile situations.
• Guide enterprise media relations strategy: Develop, implement, and continuously guide an integrated media relations strategy that advances Dana-Farber’s institutional priorities, strengthens organizational reputation, and increases national and international visibility for the Institute’s clinical, research, educational, and philanthropic missions.
• Advise executive leadership and advance executive visibility: Serve as a trusted communications advisor to executive leadership, faculty, clinicians, and researchers on reputational risk, media engagement, executive visibility, strategic storytelling, and interview preparation, while partnering with leaders across the Institute to shape thought-leadership opportunities and ensure coordinated external messaging.
• Direct proactive media engagement: Lead proactive media outreach, story development, media pitching, press events, and strategic communications campaigns designed to generate high-impact coverage across national, regional, healthcare, scientific, consumer, trade, and digital media. Oversee media efforts that broaden external awareness and reinforce institutional priorities.
• Build strategic media partnerships and monitor the media landscape: Cultivate and maintain relationships with journalists, editors, producers, media influencers, and other external stakeholders. Monitor changes in the media environment and identify emerging opportunities that align with institutional priorities and reputational goals.
• Measure impact and lead the team: Establish and oversee performance measures for media relations activities, such as message penetration, share of voice, audience reach, and reputational impact. Provide executive reporting, analysis, and strategic recommendations.

• Supervise staff. Hire, develop, and manage staff to achieve organizational goals. Set clear expectations, deliver feedback, and monitor performance for quality, efficiency, and compliance with policies and procedures. Mentor staff, foster career growth, and cultivate a positive and productive work environment.

Knowledge, Skills and Abilities

• Substantial expertise in enterprise media relations, reputation management, executive communications, issues management, and crisis communications.
• Demonstrated ability to manage complex, high-profile, and sensitive communications with discretion and good judgment.
• Ability to develop and execute integrated media strategies that advance institutional priorities, strengthen reputation, and increase visibility across Dana-Farber’s clinical, research, educational, and philanthropic missions.
• Proven ability to serve as a trusted advisor to executive leadership, faculty, clinicians, and researchers.  
• Outstanding written, verbal, and presentation skills, with strong storytelling and clear messaging for diverse external audiences and stakeholders.
• Strong knowledge of the evolving media landscape and demonstrated ability to build critical relationships with journalists, editors, producers, media influencers, and other external stakeholders.
• Strong analytical, management and leadership skills, including use of media metrics to assess impact and the ability to lead, coach, and further develop a high-performing communications team.

Minimum Job Qualifications

• Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, English, or related field required. Master’s degree preferred.
• 12+ years of progressively responsible leadership experience in media relations, public affairs, strategic communications, or corporate communications required.
• Significant experience leading issues management, crisis communications, and reputation management in complex organizations required.
• Demonstrated success developing and executing enterprise media strategies that advance organizational reputation and strategic priorities, including advising executive leaders, physicians, researchers, and subject matter experts on media engagement and communications strategy required.
• Healthcare, academic medicine, higher education, research institution, governmental, or agency experience preferred.

License/Certification/Registration Required: None

Supervisory Responsibilities: Yes

• Directly supervises External Communications Director and External Communications Associate Directors. Indirectly supervises Senior Media Relations Specialists.

Patient Contact: Yes

• Some limited in person, phone and email contact – no direct patient care.

Special Working Conditions:

• On call, with some evening and weekend work.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Responsible for managing the patient onboarding, initial activities and refill activities associated with assigned patients.
• Provides daily status updates to the appropriate provider offices and teams for all new orders related to their assigned disease or satellite.
• Evaluates new Epic orders from assigned groups and triages to OAT (oral anticancer teaching) team and releases to appropriate pharmacies as appropriate.
• Maintains timely status updates on all patient orders to facilitate the most efficient management of patients by the various teams.
• Answers and manages all incoming phone calls with timeliness to support our quality goals and initiatives.
• Responsible to coordinate with patient and prescriber office, as necessary for filling, refilling and/or shipment of medication, and signature delivery requirements.
• PCC will communicate with the patient, or prescriber, drug storage and handling guidelines.
• Promotes drug compliance/persistency and compliance to REMS requirements with a strict adherence of the use of pharmacy management assessments, templates, data collection, reporting, recording and call guides.
• Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed accurately in TherigySTM.
• Avoids the use of slang, and abbreviations with system entries, unless on approved abbreviation listing for the company.
• Records the REMS authorizations accurately and timely.
• Reports all adverse events utilizing the appropriate internal or external form and escalates any active clinical issue to either a telephonic nurse or pharmacist.
• Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab, and other healthcare related parties.
• Participates in administration of patient's pharmacy care plan as developed by the pharmacist or nurse.
• Troubleshoots and resolves patient and payer issues in a timely fashion, seeking clarification from either Benefit Verification or Reimbursement team, in order to provide accurate and reliable information to a patient, patient representative or prescriber.
• Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team.
• Supports the process, structure and expectations of the phone metrics established for their team; including but not limited to phone readiness, out bound call queues, responding to voice messages, appropriate live transfers and avoiding unnecessary holds.
• Reports errors, incidents, occurrences, and complaints utilizing the company approved format.
• Coordinates responses and resolutions with appropriate internal and external parties.
• Completes reports with accuracy, factual detail and properly communicates to the manager or director in a timely fashion.
• Answers and resolves patient inquiries within committed periods, including the immediate handling of a complaint to resolution or escalation within first 24 hours of receipt.
• Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.
• Provides timely updates to DFCI Disease Center programs related to the status of all prescriptions sent to DFCI outpatient pharmacy and appreciates the importance of maintaining strong disease center relationships.
• Performs related duties as assigned.

 KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues within their scope of work, appropriately escalates clinical and counseling situations to appropriate licensed team members.
• Working experience with Microsoft Office resources such as Word, Excel, Outlook and PowerPoint.
• Excellent communication skills – Speaks clearly and effectively to all patients and providers.
• Strong attention to detail and excellent follow-through required.
• Computer and data management proficiency.
• Sense of humor and the desire to work collaboratively as a team.
• Promotes a culture of engagement, diversity, and teamwork.
• Well organized and able to multi-task quickly and effectively.
• Excellent communication (written, and verbal) skills with patients and providers.
• Able to recognize any opportunities for gaps in patient care and to respond appropriately.
• Works well in high-pressure situations.
• Motivated, shows initiative, and collaborates well in a team setting.
• Good written and verbal communication skills.
• Ability to take initiative, problem solve, and exercise independent judgement.
• Ability to organize work and priorities to promote patient satisfaction and strong provider relationships.
• Ability to work closely and effectively with peers across the organization and with the medical staff.
• Recognizes team goals and work plan, able to work in a team-structured environment to providing consistent support for program or division team.
  
  

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT: None

MINIMUM JOB QUALIFICATIONS:

Minimum Education:  
High School or GED required.

Minimum Experience:
3 years of experience in a retail, outpatient and/or specialty pharmacy, oncology, healthcare, or health insurance environment is required.  Utilization Review or Prior Authorization experience is preferred.  Experience utilizing Specialty Therapy Management systems (e.g. Therigy, Asembia, etc.) preferred.

License/Certification/Registration:
Massachusetts Board of Pharmacy Registration as Pharmacy Technician or Intern required.  Nationally Certified Pharmacy Technician license required.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Are you a current UMass Memorial Health caregiver? Apply now through Workday.
 

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Hiring Range: $400,000 - $450,000
Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. 

Location: Worcester, MA
Facility: UMass Memorial Health 
Department: Radiology
Specialty: Cardiothoracic Chest Imager
Schedule: Full-Time

UMass Memorial Medical Group seeks diagnostic Cardiothoracic Chest Imager to join our growing team. Our competitive compensation and benefits package places us as your top choice in the region.

Our cardiovascular imaging program performs approximately 1,500 cardiac MR examinations and approximately 3,000 coronary and cardiac CT examinations per year. The position benefits from a close collaboration with our 3D lab and from excellent multidisciplinary collaboration with the Department of Cardiology and with Cardiac and Cardiothoracic Surgery.

Key Highlights

•  We are comprised of ~100 Radiologists, 28 residents, and 10 fellows as well as approximately 25 research faculty and 5 full-time educators, providing comprehensive imaging services through a fully integrated health care system in central Massachusetts.
• We are the primary academic medical center for UMass Chan Medical School.
• Our cardiovascular imaging volume includes approximately 1,500 cardiac MR and 3,000 coronary and cardiac CT examinations per year.
• We work in close collaboration with our 3D lab and enjoy excellent multidisciplinary collaboration with Cardiology and Cardiac and Cardiothoracic Surgery.
• Our department has state-of-the-art imaging equipment and a fully integrated IT infrastructure EMR (EPIC), PACS, PS-1 and has been at the forefront of implementation of a wide range of AI algorithms.
• There are numerous opportunities to pursue individual interests in medical student education, Health Services or basic science research and AI, supported by a robust Radiology clinical trials office and image processing core labs.
• This position will be embedded in our training program with our diagnostic residency. We are in the process of developing a fellowship. A passion for teaching the next generation of radiologists is a must.
• We offer a hybrid reading environment to include 1-2 days remote and the remaining time onsite.

Qualifications

• Board-certified or board-eligible in Radiology.
• Fellowship training or experience in Cardiac Imaging (CT and MR) is required
• Research interests are encouraged but not required.
• Must be comfortable with all Cardiothoracic and Chest Imaging Modalities to include Cardiac CT, Cardiac MRI and CTA
• Must hold a MD or DO degree and qualify for a Massachusetts license

Top Tier Benefits to Reflect Your Value and Needs

• Employer-funded retirement contributions of 8% of base salary with additional retirement plan options 
• Comprehensive tuition reimbursement benefit 
• PSLF Tuition Forgiveness eligible 
• Concierge services for relocation
• Special mortgage promotion available for Physicians within 10 years of residency. 
• Professional liability insurance coverage of $5 million per claim and $10 million aggregate.
• Organization-wide commitment to formal Clinician Wellness Program

Visit UMass Memorial Medical Group to learn more about our organization. 

 
Qualified candidates may contact Shane Cox, Provider Recruiter, at shane.cox@umassmemorial.org  or (508) 826-5147.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$37.38 - $62.22

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours:

8-430

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

24100 - 4314 Home Care RN Staff

Union:

MNA-HealthAlliance Home Health & Hospice (Massachusetts Nurses Association)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Home Health & Hospice RN (HHHRN) provides care to patients who are in need of care in their homes. Home health & hospice nursing practice considers the needs of the patient, their family and/or the patient’s caregivers. The HHHRN provides care to patients across the lifespan, from prenatal to post-death periods. Home health nursing takes a holistic approach to personal health practices when treating diseases or disabilities. The practice embraces primary, secondary and tertiary prevention; assisting patients and families to coordinate community resources and health insurance benefits as well as hands on delivery of nursing services in the patient’s home.

I. Major Responsibilities:

1. Assures case coordination and provides direct nursing care to patients and families on a 7 day per week (Sunday to Saturday) basis including day, evening, night, weekend, and holiday duty.

2. Meets patient care productivity standards established by the agency.

3. Collects comprehensive data pertinent to the patient’s health or the situation.

4. Analyzes assessment data to determine the diagnoses or issues.

5. Identifies expected outcomes in a plan individualized to the patient, family and/or caregivers and the situation.

6. Develops a plan that prescribes strategies and alternatives to attain expected outcomes.

7. Implements the individualized patient plan of care.

8. Coordinates care delivery.

9. Employs strategies to promote health, comfort, and a safe environment.

10. Evaluates progress towards attainment of outcomes.

11. Systematically enhances the quality and effectiveness of his/her nursing practice.

12. Attains knowledge and competency that reflects current nursing practice.

13. Evaluates one’s own nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules, and regulations.

14. Interacts with peers and colleagues, and contributes to their professional development.

15. Collaborates with the patient, family, and others in the conduct of nursing practice.

16. Integrates ethical principles into all areas of practice.

17. Integrates best practices and/or research findings into practice.

18. Considers factors related to safety, effectiveness, and impact on practice in the planning and delivery of nursing services.

19. Provides leadership in the professional practice setting and the profession.

Standard Staffing Level Responsibilities:

1. Meets established productivity standards.

2. Facilitates and promotes the sharing of knowledge and content throughout departments.

3. Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.

4. The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.

5. Adheres to change control processes.

6. Participates in cross training to optimize department resources.

7. Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.

8. Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.

9. Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.

10. Adheres to the HealthAlliance-Clinton Hospital Code of Conduct and Behavior Standards and dress code.

11. Complies with established environment of care/safety policies and procedures and all health and safety requirements.

12. Maintains and fosters an organized, clean and safe work environment.

13. Contributes to the development and application of process improvements.

14. Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.

15. Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis.

16. Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.

17. Complies with established departmental policies, procedures and objectives.

18. Attends variety of meetings, conferences, seminars as required or directed.

19. Demonstrates use of Quality Improvement in daily operations.

20. Complies with all health and safety regulations and requirements.

21. Respects diverse views and approaches, demonstrates Standard of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

22. Maintains, regular, reliable, and predictable attendance.

23. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Diploma or Associate’s Degree in Nursing.

2. Valid and unrestricted licensure as a registered nurse in the Commonwealth of Massachusetts.

3. Valid and unrestricted driver’s license recognized by the Commonwealth of Massachusetts and access to a reliable, insured vehicle.

Preferred:

1. Bachelor’s, Master’s, or Doctorate in Nursing.

2. Specialty nursing certification as a home health nurse, hospice and palliative care nurse or case manager.

3. Completion of the Certified Oasis Specialist certificate.

Experience/Skills:

Required:

1. Ability to perform all duties according to American Nurses Association Scope & Standards of Practice for Home Health Nursing professional standards and HAHHH policies and procedures.

2. Ability to use a laptop computer.

3. Ability to proficiently utilize or learn to proficiently utilize MS Office applications, e-mail, Point-of-Care software applications, and other wireless applications.

4. Ability to perform comprehensive physical and psychosocial assessments.

5. Ability to work autonomously.

6. Ability to communicate professionally and effectively with a diverse patient population.

7. Ability to read, write and speak clearly in English.

Preferred:

1. 2-5 years of recent (within the past 18 months) medical-surgical experience either in an acute or subacute setting or same experience working in a certified home health agency or licensed hospice.

2. Previous case management or program management experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Frequently:

- Sitting, standing, walking, balancing, bending, kneeling, reaching, grasping, working indoors and outdoors, temperature extremes, high stress level, color vision

- Precise motor skills, hearing, vision

Occasionally:

- Pushing, pulling, twisting, climbing, crawling, repetitive movements, heights

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Basic Life Support certification within 30-days as a condition of employment, given by the American Red Cross or the American Heart Association.

Experience/Skills:
Required:
1.    Ability to read, write and communicate in English in a clear and concise manner.
2.    Basic computer skills
3.    Basic Medical Terminology knowledge. 
4.    Must be able to remain calm when under stress or in emergency situations

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

For TA Purposes:

PCA II -

Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
Job Description
Job Description
I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry).  Measures and records patients’ height and weight. 
8.    Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards.  Collects, labels and prepares specimens for transport to lab.  
9.    Phlebotomy in certain locations.
10.    Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
11.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
12.    Observes, measures, records oral food and fluid intake.  Sets up full strength tube feeding solutions and refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed.    
13.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
14.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
15.    Replenishes patient and unit supplies and equipment.
16.    Requests assistance from identified resources when more direction is needed.  
17.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
18.    Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Current Basic Life Support.

Experience/Skills:
Required:
1.    Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCA I.
2.    Prior inpatient/outpatient care experience or clinical care training.
3.    Ability to read, write and communicate in English in a clear and concise manner. 
4.    Medical Terminology.
5.    Computer skills. 
6.    Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.  
7.    Must have proven problem-solving abilities for routine situations.
8.    Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.