Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities:

Reporting to the Scheduling Supervisor and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: 

Appointment Scheduling:
• Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines
• Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization
• Maintains confidentiality of Protected Health Information (PHI)
• Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment.

Patient Experience:
• Delivers outstanding customer service to internal and external customers
• Timely, accurately and curiously responds to the needs of internal and external customers
• Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary

Communication and Collaboration:
• Demonstrates ability to effectively communicate across leadership levels and with varying audiences
• Synthesizes and communicates complex information in patient friendly terms
• Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions – i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders
• Works effectively as a member of the team and across functional teams
• Fosters a sense of shared responsibility among the team

Emergency Response:
• Recognizes emergencies and appropriately responds using standard operating procedures

Regulatory Compliance and Quality Improvement:
• Compliance with DFCI policies and procedures
• Understanding their role and responsibility in obtaining successful Joint Commission accreditation 
• HIPPA regulation compliance
• Completion of assigned AEU and Health Stream competencies
• Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information.
• Actively participates and provides constructive feedback on quality improvement projects

Information Technology:
• Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook
• Actively engaged in system upgrades and effected operational changes 
• Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Working knowledge of computers and technology
• Excellent customer service
• Ability to function as an integral member of the team
• Strong organizational skills with the ability to multi-task
• Strong problem solving and critical thinking skills
• Demonstrated flexibility and ability to take on additional responsibilities as situations require
• Ability to adapt to ever-changing environment

Minimum Job Qualifications:

High school diploma, bachelor’s degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required.

Supervisory Responsibilities:

None

Patient Contact:

Yes, this position entails patient contact and communication.  Methods of contact are in person, via telephone, written letter or email for pediatric patients and their families.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$39.54 - $74.06

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Weekends - Every Third Weekend

Scheduled Hours:

7a-7:30p

Shift:

1 - Day Shift, 12 Hours (United States of America)

Hours:

36

Cost Center:

24050 - 0150 NSG Float Pool

Union:

MNA-HealthAlliance Leominster (Massachusetts Nurses Association)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

HealthAlliance-Clinton Hospital is part of the UMass Memorial Health Care system.Serving northern central Massachusetts, we are committed to improving the health of people through excellence in care and comprehensive health services. By exploring careers with us, you are committed to giving your best to our patients, our community and everyone working on our HealthAlliance-Clinton Hospital Care Team. Whatever your career choice, know that at HealthAlliance-Clinton Hospital you can make a difference.

GENERAL SUMMARY:

The Registered Nurse is responsible for the planning, delivery and management of direct patient care using the nursing process and adhering to the standards of nursing practice within a specific unit or clinical area.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

Nursing Process: Utilizes the nursing process for the delivery and management of patient’s care.

• Maintains assignment of patients and caseload according to unit guidelines and established standards of practice.
• Uses positive customer service skills when communicating with patient and patient’s family.
• Utilizes the nursing process for the delivery and management of the patient’s care.
• Utilizes clinical reasoning and critical thinking.
• Involves patient, family/significant others and other disciplines in decision making related to the patient’s plan of care.
• Serves as a patient and family advocate.
• Implements interventions consistent with hospital standards of practice and prescribed medical plan of care and evidence based practice.
• Documents the patient assessment, plan of care, and response to intervention. Meets all unit documentation standards.
• Communicates and coordinates the patient’s plan of care to ensure continuity of care.
• Maintains competency in management of clinical emergencies.
• Provides complete communications in SBAR format (Situation, background, assessment, recommendations) to relieving staff members and demonstrates advanced planning for the patient.
• Navigates through the critical elements of the patient medical record software and HealthAlliance-Clinton Hospital Intranet.

Clinical Practice:Demonstrates/applies the skill and judgment necessary to implement the medical/nursing plan of care, nursing interventions and procedures necessary for the care of the patient.

• Bases clinical practice on evidence, unit guidelines, and professional standards to improve the quality of care and to guide clinical judgments.
• Demonstrates essential knowledge of pharmacology/medications in administering drugs and monitoring the patient’s response.
• Maintains competency with technology and equipment. Utilizes equipment in a safe manner.
• Uses appropriate infection control and safety practices in all duties.
• Acts as a charge nurse as requested by the nursing management team.

Collaboration:

• Delegates responsibilities to others according to Massachusetts general laws and practice guidelines with an understanding of their roles, knowledge and capabilities.

• Facilitates cooperative and collaborative relationships among the various disciplines and departments to ensure effective quality patient care.
• Works weekends, holidays and off-shifts as required by unit staffing needs.

Climate:Influences others by establishing a climate for optimal patient care, mutually supportive collegial relationships and professional development.

• Holds self accountable for professional practice.
• Presents self in a calm and professional manner and effectively verbalizes relevant problems during daily interactions, and/or staff meetings.
• Interacts and copes effectively with diverse populations in stressful situations resulting from trauma and illness.
• Participates in performance improvement activities utilizing principles to support and improve patient care.
• Demonstrates knowledge of unit goals and is active in committees and projects to achieve these goals.
• Attends and actively participates in staff meetings. Accepts responsibility for reading staff meeting minutes when not able to attend.
• Keeps current with literature regarding changing practices, interventions and best practices in patient care.
• Assumes responsibility for seeking out educational and professional opportunities for personal learning needs and growth.
• Assumes responsibility for meeting mandatory education requirements and unit specific education and competencies.
• Acts as a preceptor as requested.

Job duties for all positions:

• The individual must support the mission, vision, and goals of HealthAlliance Hospitals and serve as a role model for the CARES- It Happens Here customer service initiative.
• Demonstrates excellent work attendance and attends and actively participates in a variety of meetings and training sessions as required.
• Demonstrates a friendly, responsive, service-minded attitude to all customers.
• Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.
• Adheres to the HealthAlliance-Clinton Hospital Code of Conduct and Behavior Standards. Complies with established policies and procedures and all health and safety requirements.
• Maintains, and fosters, a clean, safe work environment.
• Actively contributes to the development and application of process improvements.
• Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.
• Demonstrates respect for the diversity of patient and employee populations. Supports and encourages diverse points of view, work and lifestyles.
• Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.
• Performs a variety of related duties as assigned.

JOB REQUIREMENTS:

JOB KNOWLEDGE AND SKILLS:

• Possesses and applies the skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging process, human development stages and cultural patterns in each step of the care process.
• Ability to provide care for a designated group of patients according to the unit guidelines and hospital policies, procedures and protocols.
• Ability to lead, guide and motivate staff.
• Ability to read, write and speak clearly in English.

EDUCATION:

Must be a graduate of a recognized school of Nursing

A Bachelor’s degree (BSN) in Nursing is preferred.

EXPERIENCE:

2-3 years of Nursing experience preferred.

An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above education and experience requirements.

LICENSES, ETC.:

Must have a current Massachusetts Registered Nurse License.

Certification in a nursing specialty desired

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respiration, blood pressure and pulse oxymetry).  Measures and records patients’ weights and heights. 
8.    Performs EKG’s, Point of Care (POC) tests and bladder scanning. Collects, labels and prepares specimens for transport to lab.  
9.    Performs other selected unit specific procedures, such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
10.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure.
11.    Observes, measures, records oral food and fluid intake.  Refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed. 
12.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
13.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
14.    Replenishes patient and unit supplies and equipment as needed.
15.    Requests assistance from identified resources when more direction is needed.  
16.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis. 
 
Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:

Required:

1.    Minimum of a high school education or GED.
2.    Basic Life Support certification within 30-days as a condition of employment. 

Experience/Skills:

Required:
1.    Ability to read, write and communicate in English in a clear and concise manner.
2.    Basic computer skills
3.    Basic Medical Terminology knowledge. 
4.    Must be able to remain calm when under stress or in emergency situations

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

For TA Purposes:

PCA II -

Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
Job Description
Job Description
I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry).  Measures and records patients’ height and weight. 
8.    Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards.  Collects, labels and prepares specimens for transport to lab.  
9.    Phlebotomy in certain locations.
10.    Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
11.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
12.    Observes, measures, records oral food and fluid intake.  Sets up full strength tube feeding solutions and refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed.    
13.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
14.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
15.    Replenishes patient and unit supplies and equipment.
16.    Requests assistance from identified resources when more direction is needed.  
17.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
18.    Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Current Basic Life Support.

Experience/Skills:
Required:
1.    Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCA I.
2.    Prior inpatient/outpatient care experience or clinical care training.
3.    Ability to read, write and communicate in English in a clear and concise manner. 
4.    Medical Terminology.
5.    Computer skills. 
6.    Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.  
7.    Must have proven problem-solving abilities for routine situations.
8.    Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respiration, blood pressure and pulse oxymetry).  Measures and records patients’ weights and heights. 
8.    Performs EKG’s, Point of Care (POC) tests and bladder scanning. Collects, labels and prepares specimens for transport to lab.  
9.    Performs other selected unit specific procedures, such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
10.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure.
11.    Observes, measures, records oral food and fluid intake.  Refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed. 
12.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
13.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
14.    Replenishes patient and unit supplies and equipment as needed.
15.    Requests assistance from identified resources when more direction is needed.  
16.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis. 
 
Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:

Required:

1.    Minimum of a high school education or GED.
2.    Basic Life Support certification within 30-days as a condition of employment. 

Experience/Skills:

Required:
1.    Ability to read, write and communicate in English in a clear and concise manner.
2.    Basic computer skills
3.    Basic Medical Terminology knowledge. 
4.    Must be able to remain calm when under stress or in emergency situations

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

For TA Purposes:

PCA II -

Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
Job Description
Job Description
I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry).  Measures and records patients’ height and weight. 
8.    Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards.  Collects, labels and prepares specimens for transport to lab.  
9.    Phlebotomy in certain locations.
10.    Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
11.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
12.    Observes, measures, records oral food and fluid intake.  Sets up full strength tube feeding solutions and refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed.    
13.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
14.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
15.    Replenishes patient and unit supplies and equipment.
16.    Requests assistance from identified resources when more direction is needed.  
17.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
18.    Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Current Basic Life Support.

Experience/Skills:
Required:
1.    Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCA I.
2.    Prior inpatient/outpatient care experience or clinical care training.
3.    Ability to read, write and communicate in English in a clear and concise manner. 
4.    Medical Terminology.
5.    Computer skills. 
6.    Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.  
7.    Must have proven problem-solving abilities for routine situations.
8.    Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Drawing upon clinical knowledge and experience, closely collaborates with physicians and other team members to ensure that patient records accurately document the status, complexity and intensity of patient conditions and care.

Major Responsibilities:

• Works collaboratively with physicians, nurses, and other staff to ensure accurate and complete medical record documentation to appropriately reflect severity of illness and risk of mortality.
• Reviews inpatient medical records for identified payer populations or clinical specialties upon admission and throughout hospitalization. Analyzes clinical status of patient, current treatment plan and past medical history and identifies potential gaps in physician documentation.
• Communicates with attending physicians either verbally or electronically to validate observations and suggest additional and/or more specific documentation.
• Supports Physician leaders with focused documentation reviews and special projects as directed.
• Supports appropriate documentation for coding, reimbursement and quality purposes.

Position Qualifications:

License/Certification/Education:

Required:

• Massachusetts licensure as a registered nurse required

Preferred:

• Bachelor’s degree preferred

Experience/Skills:

Required:

• Experience in direct patient care, case management, utilization review or equivalent required.
• Knowledge of clinical documentation practices and principles and ICD-10-CM diagnosis codes required. 
• Excellent interpersonal skills and demonstrated ability to interact with physicians in a collaborative and professional manner.
• Ability to effectively use specialized computer based systems for gathering, reporting, and analyzing critical data.

Preferred:

• 1-3 years of CDI experience preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Drawing upon clinical knowledge and experience, closely collaborates with physicians and other team members to ensure that patient records accurately document the status, complexity and intensity of patient conditions and care.

Major Responsibilities:

• Works collaboratively with physicians, nurses, and other staff to ensure accurate and complete medical record documentation to appropriately reflect severity of illness and risk of mortality.
• Reviews inpatient medical records for identified payer populations or clinical specialties upon admission and throughout hospitalization. Analyzes clinical status of patient, current treatment plan and past medical history and identifies potential gaps in physician documentation.
• Communicates with attending physicians either verbally or electronically to validate observations and suggest additional and/or more specific documentation.
• Supports Physician leaders with focused documentation reviews and special projects as directed.
• Supports appropriate documentation for coding, reimbursement and quality purposes.

Position Qualifications:

License/Certification/Education:

Required:

• Massachusetts licensure as a registered nurse required

Preferred:

• Bachelor’s degree preferred

Experience/Skills:

Required:

• Experience in direct patient care, case management, utilization review or equivalent required.
• Knowledge of clinical documentation practices and principles and ICD-10-CM diagnosis codes required. 
• Excellent interpersonal skills and demonstrated ability to interact with physicians in a collaborative and professional manner.
• Ability to effectively use specialized computer based systems for gathering, reporting, and analyzing critical data.

Preferred:

• 1-3 years of CDI experience preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1.  Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.
2.  Performs patient assessment/reassessment according to standard procedure.
3.  Develops and coordinates individual plan of care including discharge planning. Develops, implements/coordinates and documents Education Plan for patient/family/ significant other.  
4.  Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.
5.  Delegates appropriately to others in accordance with job description and competency level.

Standard Staffing Level Responsibilities:

1.  Complies with established departmental policies, procedures and objectives.
2.  Attends variety of meetings, conferences, seminars as required or directed.
3.  Participates in performance improvement initiatives and demonstrates use of Quality Improvement in daily operations.
4.  Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Develops and maintains procedures necessary to meet regulatory requirements.
5.  Complies with all health and safety regulations and requirements.
6.  Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
7.  Develops and maintains established departmental policies, procedures, and objectives.
8.  Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
9.  Maintains open lines of communication with Program leadership, other departments, staff, physicians, resident staff, and other support personnel.
10. Maintains, regular, reliable, and predictable attendance.
11. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. Current Massachusetts Nursing licensure and registration.
2. Current unrestricted Driver’s license. 
3. BLS is a requirement for every RN unless an advance certification is current (ex ACLS, PALS, NRP). In addition, unit specific certification and competencies are defined in the Unit Profile.

Preferred:
1. Bachelor of Science degree in Nursing. 

Experience/Skills:

Required:
1. Minimum 5 year’s Nursing experience.
2. Thorough knowledge of the discipline of Nursing.

Preferred:
1. Homecare or Telehealth experience. 
2. Phlebotomy, IV insertion and telemetry experience. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered heavy. Position requires travel from operations center to local hospitals and patient residences with primary work being indoors in an alternative patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Performs assessment of patient’s physical, functional, and psycho-social needs through the use of screening tools, direct patient and family communication, medical record review, and discussions with other care givers providing services to the patient. Identifies complex patients in need of intensive case management based on established clinical and financial criteria.
2. Performs admission and concurrent reviews as assigned.  Performs inpatient reviews in accordance with payer requirements utilizing clinical criteria sets.  Meets with 3rd party case managers to discuss cases and assures timely communication of relevant clinical information to third party payers as required.  Educates practitioners on the level of care and documentation requirements.
3. Collaboratively facilitates the care of patients throughout the continuum of care. Works as a team member to support /collaborate with Care Coordination Team for monitoring level of care, and for identification of trends in clinical practices and opportunities for improvement.
4. Works with patients and families to establish objectives, goals and an action plan to meet the patient’s individual needs within the indicated level of care.  Collaborates with the physicians, other care providers and community resources in the care planning process.
5. Contacts third party payer to clarify benefit eligibility, coverage, and available resources for patients.  May negotiate conversion of benefits for previously non-covered services.  Researches alternate sources of funding for non reimbursed services that are part of the patient’s treatment plan.
6. Coordinates, implements, monitors and evaluates outcomes of the discharge plan. Evaluates progress of this plan with the discharge planner, patient, family and the patient’s health care insurer.  Goals, interventions and time frames are revised as needed as a means of assisting the patient to achieve his/her optimal level of health and functionality
7. Continually evaluates the patient’s level of care.  Educates the patient, family and care team regarding resource options, facilitates decision making, initiates plans, and secures resources for the patient on an ongoing basis in complex cases.
8. Participates in quality improvement on a system level through identification of opportunities for improvement, collection and analysis of data, and participation in the development and application of revised processes.  Supports departmental and medical center-wide performance improvement programs such as implementation and monitoring of clinical practice guidelines.
9. Fosters compliance with regulatory requirements, good practice, and patient care.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Massachusetts licensure as a registered nurse  

Experience/Skills:
Required:
1. Three (3) years clinical experience in discharge planning or case management. 
2. Ability to effectively use specialized computer-based systems for the gathering, reporting, and analysis of clinical data.
3. Excellent organizational and communications skills

Preferred:
1. Utilization management and third-party payer knowledge

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Constantly:
- Working indoors

Frequently:
- Sitting, standing, walking, reaching, grasping, repetitive movements, high stress level, color vision
- Precise motor skills, hearing, vision
- Lifting, carrying, pulling, pushing 0-10 pounds

Occasionally:
- Pushing, pulling, twisting, climbing, balancing, bending, kneeling, temperature extremes, kneeling
- Lifting, carrying, pulling, pushing 10-20 pounds
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1.    Follows established procedures to perform all lab tests (including all levels of complexity as defined by CLIA) to obtain data for use in the diagnosis and treatment of disease.  Provides guidance and consultation to Medical Laboratory Technicians in the interpretation of complex testing or unusual findings.
2.    Assesses acceptability of specimens for analysis and maintains integrity of the specimens throughout the entire testing process.
3.    Performs set up on all laboratory equipment, instruments and apparatus required for specific laboratory testing. Performs routine cleaning and preventative maintenance to ensure continued functioning of equipment.  Documents all maintenance procedures performed in a timely and accurate manner.
4.    Operates all laboratory equipment per standard operating procedures to ensure accurate patient test results. 
5.    Performs moderately complex troubleshooting, repair, and modification of a wide range of complex instrumentation in assigned laboratory areas.
6.    Performs calibration procedures on instrumentation per departmental procedures in an accurate and timely manner.
7.    Adheres to the established quality control policies and procedures in order to guarantee the reliability of data.
8.   Informs the appropriate supervisor or designee of unusual or unexpected test results after verification and accessing validity of the original test results.
9.   Recognizes critical and /or life-threatening results and notifies the appropriate clinical personnel per hospital policy.
10.  Resolves and documents procedural problems encountered in the daily workload; notifies the supervisor of unusual or recurring problems.
11.  Maintains all records and documentation needed to comply with TJC, CAP, AABB, Medicare, Medicaid, and hospital laboratory regulations.
12.  Orients and instructs new employees and students in clinical laboratory operations and procedures.
13.  May perform duties of charge technologist in the absence of the supervisor. May assist supervisor in preparation for Department and Laboratory wide inspections. 
14.  Obtains and processes specimens from patients as required using established techniques.
15.  Assists in the development of new medical laboratory procedures and techniques.
16.  Assists with maintaining sufficient inventory of material, supplies and equipment for performance of duties.  Notifies appropriate person when supply levels fall to reorder levels.
 

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1.    Bachelor’s Degree in a chemical, physical, biological, clinical laboratory science, or medical technology from an accredited institution.

Preferred:
1.    MT (ASCP) certification.
 

Experience/Skills:

Required:
1.    Professional knowledge of medical technology principals, theory, and methodology sufficient to perform clinical laboratory procedures  
2.    Ability to endure periods of heavy workload and stress 
3.    Ability to accept constructive feedback and initiate appropriate actions to correct situations  
4.    Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed.

Preferred:
1.    Minimum one (1) year of clinical laboratory experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Constantly: Working Indoors; High Stress Level; Precise Motor Skills Required; Precise Hearing Required; Precise Vision Required; Color Vision Required.

Frequently - Sitting; Standing; Walking; Climbing; Balancing; Reaching.

Occasionally - Pushing; Pulling; Twisting; Bending; Kneeling; Grasping; Repetitive Movements; Temperature Extremes; Lifting Less than 10 pounds to 50 pounds; Carrying Less than 10 pounds to 50 pounds; Pulling Less than 10 pounds to 50 pounds; Pushing Less than 10 pounds to 50 pounds.

Never - Crawling; Working Outdoors; Heights; Lifting 50 pounds to more than 100 pounds; Carrying 50 pounds to more than 100 pounds; Pulling 50 pounds to more than 100 pounds; Pushing 50 pounds to more than 100 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Performs standard cleaning procedures in all areas of the hospital and buildings, including patient rooms, surgery areas, units, nurseries, nursing stations, auxiliary areas, lounges, isolation areas, emergency room lavatories, bathrooms, stairways, offices, corridors, and apartments.
2. Performs high dusting, spot cleaning of walls, windows, and doors, disinfects horizontal surfaces, mops floors, vacuums carpets, empties trash and cleans and polishes metal and porcelain fixtures in bathrooms and showers.  
3. Burnishes floors with burnishers and cleans floors with automatic floor machines.  
4. Performs "check out" cleaning of discharges and transfer units including making of the beds. 
5. Picks up trash in any area and transports trash from utility rooms and other collection points to compactor pick up area.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Ability to read, write and follow simple English instruction.

Experience/Skills:
Required:
1. Employees must be at least 18 years of age to perform this role.

Preferred:
1. 3-6 months experience as a houseworker.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered of medium physical demand.  Position requires ability to stand for extended periods up to 8 hours.  Position requires work indoors in a patient care environment.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Obtains and records appropriate patient clinical information and/or history; verifies physician orders and reviews the results of relevant laboratory tests; makes a psychological and physical assessment of each patient, making adjustments in the standard imaging procedures and techniques to accommodate patient size, age, or condition, according to protocol.
2. Assists, transfers and positions patients as needed, assuring their modesty and physical safety. Selects and/or inputs appropriate protocol at Radiologist discretion for given patient symptoms; an monitors computer function during performance of the examination.
3. Prepares oral and intravenous contrast media for administration to patients as ordered. Administers and/or injects sufficient IV and/or oral contrast media to produce quality images. Processes images. Accurately documents work in HIS/RIS/PACS systems. 
4. Checks operation of equipment; sees that daily phantom Q.A. is completed. Maintains cleanliness of tables an equipment to prevent cross contamination of contagious diseases, keeps rooms well stocked with linen and necessary supplies.
5. Keeps up to date with changes in the field of computed tomography and/or radiologic technology by inservice study, attending courses or seminars as necessary and/or recommended, or participating in professional organizations.
6. Assists in other modalities as needed.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. ARRT certification in Radiology is required.
2. RTR licensure in Commonwealth Massachusetts is required.
3. CT modality requires a Sub-specialty (CT) certification within 1 year of employment. 
4. BLS certification is required. 
5. Maintaining all area specific CEUs for ARRT, DPH according to regulation is required. 

Experience/Skills:
Required:
1. Level of knowledge equivalent to that acquired through completion of an Associate’s Degree in Radiologic Technology.

Preferred:
1. Experience in CT

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

On-the-job time is spent in the following physical activities:
1. Stand - 2/3
2. Walk - 2/3
3. Sit - 2/3
4. Talk or hear - 2/3
5. Uses hands to finger, handle or feel - 2/3
6. Push/pull - 2/3
7. Reach with hands and arms - 2/3

This job requires that weight be lifted or force be exerted:
1. Up to 10 pounds - 2/3
2. Up to 25 pounds - 2/3
3. Up to 50 pounds - 2/3
4. Up to 100 pounds - 1/3
5. More than 100 pounds - 1/3

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Obtains and records appropriate patient clinical information and/or history; verifies physician orders and reviews the results of relevant laboratory tests; makes a psychological and physical assessment of each patient, making adjustments in the standard imaging procedures and techniques to accommodate patient size, age, or condition, according to protocol.
2. Assists, transfers and positions patients as needed, assuring their modesty and physical safety. Selects and/or inputs appropriate protocol at Radiologist discretion for given patient symptoms; an monitors computer function during performance of the examination.
3. Prepares oral and intravenous contrast media for administration to patients as ordered. Administers and/or injects sufficient IV and/or oral contrast media to produce quality images. Processes images. Accurately documents work in HIS/RIS/PACS systems. 
4. Checks operation of equipment; sees that daily phantom Q.A. is completed. Maintains cleanliness of tables an equipment to prevent cross contamination of contagious diseases, keeps rooms well stocked with linen and necessary supplies.
5. Keeps up to date with changes in the field of computed tomography and/or radiologic technology by inservice study, attending courses or seminars as necessary and/or recommended, or participating in professional organizations.
6. Assists in other modalities as needed.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. ARRT certification in Radiology is required.
2. RTR licensure in Commonwealth Massachusetts is required.
3. CT modality requires a Sub-specialty (CT) certification within 1 year of employment. 
4. BLS certification is required. 
5. Maintaining all area specific CEUs for ARRT, DPH according to regulation is required. 

Experience/Skills:
Required:
1. Level of knowledge equivalent to that acquired through completion of an Associate’s Degree in Radiologic Technology.

Preferred:
1. Experience in CT

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

On-the-job time is spent in the following physical activities:
1. Stand - 2/3
2. Walk - 2/3
3. Sit - 2/3
4. Talk or hear - 2/3
5. Uses hands to finger, handle or feel - 2/3
6. Push/pull - 2/3
7. Reach with hands and arms - 2/3

This job requires that weight be lifted or force be exerted:
1. Up to 10 pounds - 2/3
2. Up to 25 pounds - 2/3
3. Up to 50 pounds - 2/3
4. Up to 100 pounds - 1/3
5. More than 100 pounds - 1/3

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.  Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.  
2. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
3. As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor.  Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate. 
4. Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
5. Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.
 

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school diploma.

Preferred:
1. Associate’s degree in business or healthcare-related field.

Experience/Skills:
Required:
1. English speaking, reading and writing skills.
2. Strong intrapersonal and communication skills.

Preferred:
1. Previous scheduling and/or phone customer services experience.
2. Previous experience in a health care organization.
3. Bilingual speaking, reading, and writing skills. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Performs standard cleaning procedures in all areas of the hospital and buildings, including patient rooms, surgery areas, units, nurseries, nursing stations, auxiliary areas, lounges, isolation areas, emergency room lavatories, bathrooms, stairways, offices, corridors, and apartments.
2. Performs high dusting, spot cleaning of walls, windows, and doors, disinfects horizontal surfaces, mops floors, vacuums carpets, empties trash and cleans and polishes metal and porcelain fixtures in bathrooms and showers.  
3. Burnishes floors with burnishers and cleans floors with automatic floor machines.  
4. Performs "check out" cleaning of discharges and transfer units including making of the beds. 
5. Picks up trash in any area and transports trash from utility rooms and other collection points to compactor pick up area.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Ability to read, write and follow simple English instruction.

Experience/Skills:
Required:
1. Employees must be at least 18 years of age to perform this role.

Preferred:
1. 3-6 months experience as a houseworker.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Employment Type:

Shift:

Description:

Position Purpose

Trinity Health At Home is seeking a compassionate, organized, and mission‑driven Home Care Coordinator to support patients transitioning from the acute care setting to home-based services. In this vital role, you will facilitate timely and efficient referrals to home care and hospice, educate clinical teams on available services, and collaborate across the healthcare continuum to ensure patients receive the highest standard of care. This position also contributes to business development and new program initiatives that support our commitment to exceptional patient-centered service.

What You Will Do

• Serve as the primary liaison between hospital care teams, patients, and Trinity Health At Home to coordinate safe and seamless discharges.

• Maintain daily communication with case managers, discharge planners, and acute care units to follow up on referrals promptly.

• Conduct initial assessments of home care needs, review hospital medical records, and prepare documentation according to agency policies.

• Coordinate services based on admission criteria, patient preferences, and clinical needs, securing physician orders in accordance with regulatory requirements.

• Provide education to patients, families, physicians, and healthcare staff regarding home care, hospice, and community resources.

• Facilitate communication across physicians, hospital units, intake teams, and other care providers to support continuity of care.

• Participate in quality improvement activities, business development efforts, and new program implementation.

• Maintain confidentiality, ethical practice, accurate documentation, and adherence to compliance requirements.

Minimum Qualifications

• Bachelor’s degree or equivalent experience required.

• Clinical education and current state clinical license preferred.

• Minimum 2 years’ experience in acute care, customer service, sales/marketing, or a related field.

• Strong verbal and written communication skills.

Position Highlights & Benefits:

• Paid holidays and generous Paid Time Off (PTO)

• Up to $5,250 in tuition reimbursement annually!

• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!

• Day 1 Benefits - Low cost medical, dental and vision insurance plans. Enjoy lower cost medical services when you visit facilities within the Trinity Health network.

• Daily-pay options

• Fast response interview times and job offers!

About Trinity Health At Home:

Trinity Health At Home is a leading provider of home-based care, rooted in a mission to serve with compassion and excellence. As part of Trinity Health, one of the largest Catholic health systems in the U.S., we are committed to holistic, person-centered care that supports healing and independence.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Shift:

Description:

Registered Nurse

Department: Courtyard East – this unit at Chelsea hospital cares for Medical-Surgical patients as well as chronic head pain patient populations.  Courtyard East is a 41 bed unit specializing in surgical post-operative care, telemetry, stroke, chronic pain management and patient education.

Location: Chelsea, MI

Why Join Us?

• Join an organization that is committed to the principle that health care is a basic human right and that all Americans should have access to high-quality, comprehensive health care
• AWARD WINNING WORKPLACE! The Chelsea hospital is one of five Southeast Michigan hospitals awarded by Newsweek’s as the World’s Best Hospitals for 2026
• Trinity Health offers a comprehensive benefit package offering healthcare plans accessing the Trinity Health and Blue Cross Blue Shield of Michigan (BCBSM) network of hospitals and providers. Each plan option offers the flexibility to choose from two tiers with Tier 1 Trinity Health network providers providing the lowest out of pocket costs and Tier 2 select BCBSM providers.
• Competitive compensation, DAILYPAY
• Benefits package also includes Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement
• Advancing Nursing Education Scholarship offered to our nurses toward pursuing higher-level education

Position Purpose:

Exceptional opportunity for a Registered Nurse to support our vision and serve with us as a compassionate and transforming healing presence in our community. We seek extraordinary individuals from a variety of backgrounds, because diversity makes us stronger.

The Registered Nurse Provides quality patient centered care considering age specific, developmental, cultural and spiritual needs through competent clinical practice and application of the nursing process. They consistently integrate concepts of relationship-based care into practice and serves as a clinical and educational resource to others on the unit.

Shift Available: 7am-7:30pm and 11am-11:30pm

Status Available: Full time, benefit eligible (72 hours per pay period – every two weeks)

Every 3rd weekend and holiday rotation required

Required Qualifications

• Requires current Michigan Nursing License
• Graduation from accredited nursing program
• New hires must have a BSN degree or must agree in writing to obtain their BSN within five years
• Canadian Nurses are encouraged to apply

Visit www.trinityhealthmichigan.org/careers to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan.

About Chelsea Hospital

Chelsea Hospital is a 103-bed, not-for-profit hospital established in 1970 leading the way in patient safety in satisfaction. Located in Chelsea, Michigan, Chelsea Hospital is a joint venture between Trinity Health and University of Michigan Health. These two award-winning health systems bring new services to Chelsea, while sharing resources, best practices and more to drive innovation and a higher level of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Shift:

Description:

POSITION PURPOSE

The Rehabilitation Services Staff Occupational Therapist provides evaluation and treatment of hospital inpatients and outpatients in a range of specialty programs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
1.    Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. 
2.    Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Chelsea Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places. 
3.    Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision, Values and policies of Chelsea Hospital.
4.    Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
5.    Demonstrates self-directed learning.
6.    Provides quality patient care by considering the age specific, development and cultural needs through competent clinical practice.  Demonstrates unit/area competencies.
7.    Identifies and assists in resolution of problems related to safety, sanitation and maintenance of the environment.
8.    Practices effective communication in all interactions (patient, visitor, co-worker, etc.)
9.    Promotes a positive work environment by demonstrating teamwork.
10.    Orients patients and families to the therapeutic purposes and procedures of Occupational Therapy.
11.    Provides a thorough occupational therapy evaluation and creates an appropriate plan of care based on the patient deficits. 
12.    Instructs patients and families in individualized home programs.
13.    Participates in departmental quality assurance and improvement activities.
14.    Provides for his/her own professional growth and education and contributes to staff development activities.
15.    Supervises Occupational Therapy fieldwork students as assigned by the Manager or Student Program Coordinator.
16.    Stays up to date on all participating insurance guidelines for rehabilitation services.
17.    Provides thorough documentation on each patient interaction.  Documentation must be timely and include all pertinent information required by state law, accrediting agencies and 3rd party payers.
18.    Completes daily charges for each patient while adhering to ethical practices per insurance guidelines for each payer.
19.    Works with Manager and secretarial staff to ensure schedules are managed well to achieve targeted productivity and clinic budget.
20.    Participates in regularly scheduled staff meetings.

OTHER FUNCTIONS AND RESPONSIBILITIES 
Performs other duties as assigned.

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

Education:   Bachelors Degree or higher in Occupational Therapy from accredited university

Experience:  

Certification/Licensure: Licensure in the State of Michigan. Certification with the NBCOT preferred.
REQUIRED SKILLS AND ABILITIES
1.    CPR Certification

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

• In collaboration with disease center and clinic scheduling teams, partners with care team, patient, and other key stakeholders to manage, schedule, follow up on, and facilitate coordination of all oncology and non-oncology appointments, internally and externally throughout the continuation of care.
• Develops and maintains strong professional relationships and communication with DFCI and BWH key stakeholders including disease center teams, International Patient Center, clinicians, interpreter/ambassadors, referral sources, staff, patients, and families to continually improve operations, maintain quality, and ensure satisfaction.
• Monitor status of referral request and follow-up as necessary to ensure patient receives service on timely basis.
• Coordinates procedures, specialty appointments and other requests with external facilities, including but not limited to treatments, labs, echo, biopsies, line/port placements and removal, radiology, and specialty appointments (e.g., endocrinology, cardiology, dermatology, etc.).
• Arranges telehealth visits per hospital and state/country guidelines for eligible patients, ensuring appropriate communication between internal and external providers, admins, patient/patient representatives, and other key stakeholders.
• Partners with finance and other team members, performs tasks, and otherwise supports processes to ensure appropriate financial clearance is obtained for all appointments.
• Performs past-pending reconciliations and assists department with emergency re-scheduling due to clinic closures or other events.
• Supports management of discharge process including discharge planning, monitoring inpatient cases, and providing necessary coordination with internal care teams, interpreter/ambassador, IPC, scheduling teams, and external stakeholders.
• Delivers concierge-level attention for each patient.
• Serves as on-call, after-hours contact to provide international patients assistance with the coordination of medical care outside of regular business hours as needed.
• Responsible for adherence to standard operating procedures, compliance requirements and meeting defined service levels/key performance indicators related to patient care.
• Collaborates on the development and implementation of programmatic initiatives to optimize operations and programmatic development.
• Collaborates with fellow international team members to ensure seamless coverage and task management in times of full and partial staffing levels; This may include assisting with requesting, tracking, organizing, or otherwise managing new or established patient needs and performing tasks that are typically the responsibilities of peers.
• Participates in training and onboarding of new hires.
• Other duties and responsibilities as required.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of patient scheduling. Experience within oncology preferred.
• Strong analytical, decision making and time management skills.
• Exceptional computer skills and knowledge of Microsoft Office (operating systems, word processing, database, electronic mail, Internet, spreadsheet), Customer Relationship Manager (CRM) tools. Knowledge of Epic preferred.
• Strong problem-solving skills including the ability to resolve complex issues on behalf of the providers and the patients.
• Exceptional customer service skills including the ability to deescalate and resolve patient concerns.
• Exceptional oral and written communication skills including email etiquette.
• Strong critical thinking and process improvement skills.
• Ability to relate to and collaborate with a varied workforce and patient base in a highly matrixed organization.
• Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to handle sensitive and confidential information discreetly.
• Ability to adapt to changing priorities and champion change within peers.
• Highly motivated, independent, and capable of performing in a fast-paced environment.
• Team player.
• Ability to troubleshoot problems expeditiously and uses discretion to determine when escalation is needed.

MINIMUM JOB QUALIFICATIONS:

• High school diploma required; Bachelor’s degree preferred
• 2 years of administrative and/or customer service experience required, preferably in a healthcare setting

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Yes, this position entails patient contact and communication, both by phone, video conference and in person. Age of population served is primarily adult.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Provides strategic leadership for the Project and Portfolio Management Office, defining and advancing portfolio governance, project management standards, intake processes, prioritization approaches, and performance expectations that support Dana-Farber’s institutional and departmental goals.
• Directs the evaluation, intake, and prioritization of new initiatives in partnership with Information Services and business leaders, ensuring proposed work is supported by clear business cases, defined scope, resource requirements, budget considerations, measurable outcomes, and alignment with strategic priorities.
• Oversees the Institute’s project and portfolio management methodology and related tools, establishing consistent practices for project initiation, planning, execution, monitoring, issue escalation, risk management, change control, status reporting, and project closeout, while driving adoption and continuous refinement of these practices.
• Leads portfolio oversight activities, including project assignment, capacity planning, workload balancing, dashboard reporting, portfolio reviews, and compliance checks, to promote delivery discipline, transparent decision-making, effective resource utilization, and timely identification of risks, dependencies, and barriers.
• Partners with senior leaders, operational stakeholders, and technical teams to ensure projects are sequenced appropriately, interdependencies are understood, governance decisions are documented, and portfolio recommendations reflect organizational strategy, operational realities, and available capabilities.
• Builds organizational project and portfolio management capability through coaching, training, mentoring, and communication, including the development of educational resources, lessons learned repositories, and practical guidance that strengthen project management maturity across Information Services and the broader Institute. Training responsibilities include teaching project management core classes as well as related soft skills and tools through DFCI Project University.
• Manages relationships with vendors and external partners related to project delivery and project management tools, while also leading staff performance, development, engagement, and accountability to support high-quality service, strong collaboration, and a culture of continuous improvement.
• Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.

Knowledge, Skills and Abilities

• Deep knowledge of project, program, and portfolio management reporting tools/ platforms, principles, methodologies, governance models, and best practices, with the ability to apply them effectively in a complex, matrixed environment.
• Strong understanding of the full project lifecycle, including business case development, scope definition, scheduling, budgeting, risk and issue management, dependency tracking, change control, benefits realization, and project closeout.
• Demonstrated ability to establish, lead, and continuously improve PMO or PPMO functions, including intake processes, governance forums, prioritization frameworks, portfolio reporting, and methodology adoption.
• Ability to align portfolios and projects with strategic objectives, operational priorities, and resource constraints, and to recommend appropriate tradeoffs based on institutional needs, capacity, and available capabilities.
• Strong leadership skills with demonstrated success managing, coaching, mentoring, and developing project managers and other professionals with varied levels of experience, while promoting accountability, collaboration, and continuous improvement.
• Excellent judgment and decision-making skills, including the ability to assess complex situations, identify and mitigate risks, evaluate competing priorities, and escalate issues appropriately.
• Strong analytical skills with the ability to interpret project and portfolio data, define performance measures, identify trends, and translate findings into actionable recommendations for leadership.
• Excellent written and verbal communication skills, including the ability to present complex information clearly and effectively to executives, managers, technical teams, and cross-functional stakeholders.
• Demonstrated ability to influence without direct authority, build consensus, foster collaboration across departments and leadership levels, and facilitate governance and stakeholder discussions to drive clarity and informed decision-making in ambiguous situations.

Minimum Job Qualifications

• Bachelor's degree required in Business Administration, Healthcare Administration, Information Systems, Project Management, Public Health, Operations Management, or a related field required. Master's degree preferred.
• 8 years of progressively responsible experience in project management, portfolio management, PMO leadership, or related operational leadership in a complex organization required.
• 5 years of people management experience required.
• Experience leading enterprise or department-level project intake, prioritization, governance, resource planning, and portfolio reporting required.
• Experience in healthcare, academic medicine, research, or other highly matrixed and regulated environments preferred.
• Experience managing technology-enabled, operational, and cross-functional strategic initiatives preferred.

License/Certification/Registration Required:

• PMP, PgMP, PfMP, PMI-ACP, Lean, Six Sigma, or comparable project/program/portfolio management certification.

Supervisory Responsibilities:

• Supervises team of Technical Project Management staff (10+).

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Develops and executes the strategy, operating model, and multi-year roadmap for Digital Consulting Services, ensuring alignment with Dana-Farber priorities, Information Services goals, and evolving organizational needs. Establishes objectives, deliverables, timelines, and success measures for the function.
• Leads multiple teams responsible for collaboration and productivity platforms and digital innovation services, overseeing the evaluation, selection, implementation, optimization, and lifecycle management of digital solutions that improve communication, efficiency, workflow performance, and user experience.
• Partners with clinical, research, administrative, and operational leaders to understand business challenges, identify opportunities, and translate needs into actionable initiatives, service offerings, and technology recommendations. Oversees intake, prioritization, and demand management processes to focus resources on the highest-value work.
• Directs cross-functional programs and medium- to high-complexity initiatives involving multiple stakeholders, technologies, and dependencies. Ensures effective use of project, product, and service management methodologies; monitors scope, schedule, risks, issues, and outcomes; and communicates progress through reporting and executive updates.
• Establishes governance and operational standards for supported platforms and services, including administration, service levels, evergreen planning, adoption strategies, user support coordination, training alignment, usage analytics, and continuous improvement. Evaluates performance and identifies opportunities to optimize value, standardization, and sustainability.
• Ensures solutions and recommendations align with Institute requirements for cybersecurity, data protection, infrastructure, compliance, and technology policy. Collaborates closely with peer Information Services teams and enterprise partners to avoid duplication, address integration needs, and maintain a secure and supportable digital ecosystem.
• Oversees vendor and external partner relationships related to digital tools, consulting services, and innovation initiatives, including product evaluation, service oversight, contract support, and budget stewardship for one or more cost centers. Maintains awareness of industry trends and emerging technologies to inform strategic planning and responsible innovation.
• Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.

Knowledge, Skills and Abilities

• Strong knowledge of digital strategy, healthcare technology, collaboration and productivity platforms, digital workflow solutions, and innovation practices within complex healthcare or academic environments.
• Solid understanding of information services operations and the interdependencies among applications, infrastructure, cybersecurity, data governance, compliance, and user support functions.
• Demonstrated ability to assess business needs, develop strategic roadmaps, and translate organizational priorities into practical, scalable, and measurable technology solutions.
• Strong program and project management skills, including scope definition, prioritization, resource planning, timeline development, risk mitigation, and oversight of multiple concurrent initiatives.
• Ability to lead effectively in a matrixed environment and influence stakeholders across departments, functions, and leadership levels without sole direct authority.
• Excellent consultation, facilitation, relationship-building, and customer service skills, with the ability to establish trust and credibility with clinical, research, administrative, operational, and executive stakeholders.
• Strong written and verbal communication skills, including the ability to present complex technical and operational information clearly to diverse technical and non-technical audiences.
• Ability to use metrics, dashboards, and analytics to monitor performance, assess adoption, identify opportunities for improvement, and communicate outcomes and business value.
• Strong financial and operational acumen, including experience managing budgets, overseeing vendor relationships, supporting governance processes, and balancing innovation with cost stewardship and operational sustainability.
• Sound judgment, adaptability, and problem-solving skills, with the ability to manage ambiguity, maintain confidentiality, support change management, and stay current with emerging technologies and their practical application in healthcare.

Minimum Job Qualifications

Education Required

• Bachelor's Degree

Area of Study Required

• Information Technology, Computer Science, Health Care Administration, Business Administration, Informatics, or a related field.

Experience Required

• 8 years of progressively responsible experience in information services, digital consulting, digital strategy, healthcare technology, product management, project/program management, or a related field required.
• 5 years of management experience leading professional staff, cross-functional initiatives, and complex portfolios required.
• Experience translating clinical, operational, research, or business needs into technology-enabled solutions required.

Experience Preferred

• Experience leading digital transformation, collaboration platform strategy, workflow optimization, or digital innovation initiatives in a large healthcare system, academic medical center, or similarly complex environment preferred.
• Experience with budget management, vendor management, and governance processes preferred.

License/Certification/Registration Preferred

• Project management, agile, product management, IT service management, or other relevant technology certifications preferred.

Supervisory Responsibilities:

• Staff supervised: Application analysts including principal, senior, and II (7+), platform architect (1), project managers (1+), executive assistant supporting multiple VPs and AVPs (1).

Patient Contact:

• None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Are you a current UMass Memorial Health caregiver? Apply now through Workday.
 

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Hiring Range: $183,402 – $276,592

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Location: Worcester, MA
Facility: UMass Memorial Health – UMass Memorial Medical Center
Department: Department of Medicine
Specialty: Infectious Diseases
Schedule: Full-time

UMass Memorial Health, the health and wellness partner of the people of Central Massachusetts, the largest health care system in Central Massachusetts and the clinical partner of UMass Chan Medical School, seeks an Infectious Disease Physician to join the UMass Memorial Medical Group.  UMass Memorial Medical Center is a level I trauma center and tertiary care referral center serving more than one million people in central Massachusetts and the surrounding region.

About the role:

• The physician will serve as an attending on infectious disease inpatient and outpatient services including the most inpatient service as attending on Transplant ID Service.

• An interest or experience in transplant infectious diseases, transplants for HIV infected patients, hepatitis C and Infection Prevention for transplant recipients is ideal. 

• Appointment as Medical Director of Transplant Infectious Diseases is possible for applicants with strong administrative skills and experience on Transplant Infectious Diseases since fellowship.

• Our solid organ transplant program is multidisciplinary and transplants over 65 livers/year and100 kidneys/year.  We have an active bone marrow transplant program and growing cardiac ventricular assist device program.

• Our HIV program is a grantee of Ryan White Part C and state contracts for HIV and Hep C care.

• Teaching is integrated into our practice and an academic appointment is available commensurate with experience.  There are extensive research opportunities and educational offsets for teaching through UMass Chan Medical School.

• The physician will work in a collegial and collaborative setting where clinical care, education and research are valued.

What We’re Looking For:

• Board-certified or board-eligible in Infectious Diseases

• MD or DO degree and eligibility for Massachusetts medical licensure

• Interest in academic medicine, including teaching and clinical research/trials

• Ability to thrive in a collaborative, interdisciplinary team environment

Our Benefits:

• Academic appointment at UMass Chan Medical School (rank based on experience)

• Competitive compensation and comprehensive benefits package

• Employer-funded retirement contributions of 8% of base salary with additional retirement plan options 

• Tuition reimbursement, student loan forgiveness support, and PSLF‑eligible employment 

• Concierge services for relocation to include special mortgage promotions

• Professional liability insurance coverage of $5 million per claim and $10 million aggregate

• Organization-wide commitment to formal Clinician Wellness Program 

Why Central Massachusetts?

Worcester, the second largest city in New England, offers a vibrant, culturally rich, and welcoming community. Residents enjoy an abundance of outdoor activities such as hiking, biking, skiing, and snowboarding, as well as easy access to the lakes and mountains of Maine, New Hampshire, and Vermont. With a dynamic arts scene, diverse culinary options, and proximity to Boston and Cape Cod (less than an hour away), Worcester is an ideal place to live and work.

Join Us:

If you're a dedicated physician looking to make a meaningful impact through patient care, academic medicine, and community engagement, we invite you to apply and become part of our growing team.

As the leading employer in the Worcester area, we seek talent and ideas from individuals of varied backgrounds and viewpoints.

Interested candidates are asked to submit a cover letter and curriculum vitae to:

Jennifer S. Daly, MD
Clinical Chief, Division of Infectious Diseases and Immunology
Professor of Medicine, UMass Chan Medical School

c/o Jessica Merlo, Sr. Provider Recruiter
Jessica.Merlo@umassmemorial.org

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.
 

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Hiring Range: $183,402 – $276,592

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Location: Worcester, MA
Facility: UMass Memorial Health – UMass Memorial Medical Center
Department: Department of Medicine
Specialty: Infectious Diseases
Schedule: Full-time

UMass Memorial Health, the health and wellness partner of the people of Central Massachusetts, the largest health care system in Central Massachusetts and the clinical partner of UMass Chan Medical School, seeks an Infectious Disease Physician to join the UMass Memorial Medical Group.  UMass Memorial Medical Center is a level I trauma center and tertiary care referral center serving more than one million people in central Massachusetts and the surrounding region.

About the role:

• The physician will serve as an attending on infectious disease inpatient and outpatient services including the most inpatient service as attending on Transplant ID Service.

• An interest or experience in transplant infectious diseases, transplants for HIV infected patients, hepatitis C and Infection Prevention for transplant recipients is ideal. 

• Appointment as Medical Director of Transplant Infectious Diseases is possible for applicants with strong administrative skills and experience on Transplant Infectious Diseases since fellowship.

• Our solid organ transplant program is multidisciplinary and transplants over 65 livers/year and100 kidneys/year.  We have an active bone marrow transplant program and growing cardiac ventricular assist device program.

• Our HIV program is a grantee of Ryan White Part C and state contracts for HIV and Hep C care.

• Teaching is integrated into our practice and an academic appointment is available commensurate with experience.  There are extensive research opportunities and educational offsets for teaching through UMass Chan Medical School.

• The physician will work in a collegial and collaborative setting where clinical care, education and research are valued.

What We’re Looking For:

• Board-certified or board-eligible in Infectious Diseases

• MD or DO degree and eligibility for Massachusetts medical licensure

• Interest in academic medicine, including teaching and clinical research/trials

• Ability to thrive in a collaborative, interdisciplinary team environment

Our Benefits:

• Academic appointment at UMass Chan Medical School (rank based on experience)

• Competitive compensation and comprehensive benefits package

• Employer-funded retirement contributions of 8% of base salary with additional retirement plan options 

• Tuition reimbursement, student loan forgiveness support, and PSLF‑eligible employment 

• Concierge services for relocation to include special mortgage promotions

• Professional liability insurance coverage of $5 million per claim and $10 million aggregate

• Organization-wide commitment to formal Clinician Wellness Program 

Why Central Massachusetts?

Worcester, the second largest city in New England, offers a vibrant, culturally rich, and welcoming community. Residents enjoy an abundance of outdoor activities such as hiking, biking, skiing, and snowboarding, as well as easy access to the lakes and mountains of Maine, New Hampshire, and Vermont. With a dynamic arts scene, diverse culinary options, and proximity to Boston and Cape Cod (less than an hour away), Worcester is an ideal place to live and work.

Join Us:

If you're a dedicated physician looking to make a meaningful impact through patient care, academic medicine, and community engagement, we invite you to apply and become part of our growing team.

As the leading employer in the Worcester area, we seek talent and ideas from individuals of varied backgrounds and viewpoints.

Interested candidates are asked to submit a cover letter and curriculum vitae to:

Jennifer S. Daly, MD
Clinical Chief, Division of Infectious Diseases and Immunology
Professor of Medicine, UMass Chan Medical School

c/o Jessica Merlo, Sr. Provider Recruiter
Jessica.Merlo@umassmemorial.org

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respiration, blood pressure and pulse oxymetry).  Measures and records patients’ weights and heights. 
8.    Performs EKG’s, Point of Care (POC) tests and bladder scanning. Collects, labels and prepares specimens for transport to lab.  
9.    Performs other selected unit specific procedures, such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
10.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure.
11.    Observes, measures, records oral food and fluid intake.  Refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed. 
12.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
13.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
14.    Replenishes patient and unit supplies and equipment as needed.
15.    Requests assistance from identified resources when more direction is needed.  
16.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis. 
 
Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:

Required:

1.    Minimum of a high school education or GED.
2.    Basic Life Support certification within 30-days as a condition of employment. 

Experience/Skills:

Required:
1.    Ability to read, write and communicate in English in a clear and concise manner.
2.    Basic computer skills
3.    Basic Medical Terminology knowledge. 
4.    Must be able to remain calm when under stress or in emergency situations

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

For TA Purposes:

PCA II -

Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
Job Description
Job Description
I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry).  Measures and records patients’ height and weight. 
8.    Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards.  Collects, labels and prepares specimens for transport to lab.  
9.    Phlebotomy in certain locations.
10.    Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
11.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
12.    Observes, measures, records oral food and fluid intake.  Sets up full strength tube feeding solutions and refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed.    
13.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
14.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
15.    Replenishes patient and unit supplies and equipment.
16.    Requests assistance from identified resources when more direction is needed.  
17.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
18.    Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Current Basic Life Support.

Experience/Skills:
Required:
1.    Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCA I.
2.    Prior inpatient/outpatient care experience or clinical care training.
3.    Ability to read, write and communicate in English in a clear and concise manner. 
4.    Medical Terminology.
5.    Computer skills. 
6.    Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.  
7.    Must have proven problem-solving abilities for routine situations.
8.    Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.