Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$15.00 - $25.82

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - One Major Summer Holiday, Holidays - One Major Winter Holiday, Sunday through Saturday, Weekends - One Full Weekend a Month

Scheduled Hours:

Mix

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

10010 - 0214 West 3

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry).  Measures and records patients’ height and weight. 
8.    Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards.  Collects, labels and prepares specimens for transport to lab.  
9.    Phlebotomy in certain locations.
10.    Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
11.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
12.    Observes, measures, records oral food and fluid intake.  Sets up full strength tube feeding solutions and refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed.    
13.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
14.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
15.    Replenishes patient and unit supplies and equipment.
16.    Requests assistance from identified resources when more direction is needed.  
17.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
18.    Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.
II.  Position Qualifications:
License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Current Basic Life Support.
Experience/Skills:
Required:
1.    Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCT I.
or 6 months of prior inpatient/outpatient direct patient care experience.
2.    Ability to read, write and communicate in English in a clear and concise manner. 
3.    Medical Terminology.
4.    Computer skills. 
5.    Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.  
6.    Must have proven problem-solving abilities for routine situations.
7.    Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.
III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

Job Title:    Patient Care Technician I
Job Profile Summary: 
Under the direction of the appropriate licensed clinician, the Patient Care Technician I performs a variety of patient care activities.  Receives workplace education and training to assist members of the healthcare team in the care of patients. 
I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respiration, blood pressure and pulse oxymetry).  Measures and records patients’ weights and heights. 
8.    Performs EKG’s, Point of Care (POC) tests and bladder scanning. Collects, labels and prepares specimens for transport to lab.  
9.    Performs other selected unit specific procedures, such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
10.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure.
11.    Observes, measures, records oral food and fluid intake.  Refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed. 
12.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
13.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
14.    Replenishes patient and unit supplies and equipment as needed.
15.    Requests assistance from identified resources when more direction is needed.  
16.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis. 
 
Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.
II.  Position Qualifications:
License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
1.2.    Basic Life Support certification within 30-days as a condition of employment. 
Experience/Skills:
Required:
1.    Ability to read, write and communicate in English in a clear and concise manner.
2.    Basic computer skills
3.    Basic Medical Terminology knowledge. 
4.    Must be able to remain calm when under stress or in emergency situations

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

Day Shift

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 5500 Executive Director

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Reporting directly to the Senior Vice President, Chief Operating Officer of the UMass Memorial Health Medical Group, the Vice President, Administration & Operations serves as a senior member of the Medical Group leadership team and is responsible for the operational, financial, strategic, and administrative performance of the Medical Group.

The Vice President provides leadership and oversight for departmental and service line operations, administrative leadership structures, organizational effectiveness initiatives, and operational performance improvement activities across the Medical Group. The role partners closely with department chairs, physician leaders, administrative leaders, and enterprise stakeholders to advance strategic priorities, support growth, improve patient access and operational performance, and ensure effective alignment of administrative and operational resources throughout the organization.

The Vice President serves as a strategic advisor to the SVP/COO and provides executive leadership for key organizational initiatives involving operational transformation, administrative structure, workforce planning, talent development, and business planning.

I. Major Responsibilities

1. Operations Leadership

• Provides executive oversight and leadership for the Medical Group’s business operations, ambulatory practice operations, patient access initiatives, operational effectiveness, and service line performance.

• Partners with Department Chairs, physician leaders, and administrative leaders to establish operational priorities and performance expectations.

• Leads efforts to improve operational efficiency, patient experience, provider satisfaction, quality outcomes, and access performance.

• Collaborates with hospital and Medical Group leadership to ensure alignment of operations with enterprise priorities and service line strategies.

• Oversees the development, implementation, and monitoring of operational goals, key performance indicators, and performance improvement initiatives.

2. Administrative Leadership & Organizational Structure

• In partnership with Department Chairs and Medical Group leadership, provides executive oversight and leadership for Chief Administrative Officers, Senior Directors, Directors, Senior Administrators, Administrators, and other administrative leaders across the Medical Group.

• Establishes and maintains accountability structures, governance processes, and leadership expectations for Medical Group administrative functions.

• Designs and optimizes administrative organizational structures to ensure resources are aligned with operational and strategic priorities.

• Assesses administrative span of control, reporting relationships, role responsibilities, and organizational effectiveness, recommending changes as needed to support evolving organizational needs.

• Promotes consistency, standardization, and operational excellence across administrative teams and departments.

• Resolves organizational barriers, resource conflicts, and operational inefficiencies that impact organizational performance.

3. Financial Management, Performance & Accountability

• Provides executive oversight of operating and capital budget development, financial forecasting, revenue and expense management, and business planning activities.

• Oversees the development, monitoring, and execution of operating and capital budgets in partnership with Finance and departmental leaders.

• Partners with Finance and departmental leaders to ensure achievement of financial targets and organizational goals.

• Monitors operational and financial performance through dashboards, analytics, benchmarking, and key performance indicators.

• Develops and implements strategies to improve productivity, resource utilization, cost management, and overall business performance.

• Ensures accountability for operational, financial, quality, and access performance across the organization.

• Leverages data, analytics, and performance metrics to identify opportunities to improve, drive organizational performance, and support informed decision-making.

4. Organizational Design, Workforce Planning & Administrative Governance

• Leads administrative workforce planning initiatives to ensure organizational structures support current operations, future growth, and evolving organizational needs.

• Evaluates positions, reporting relationships, spans of control, and organizational models to ensure appropriate alignment of responsibilities, scope, compensation, and business requirements.

• Partners with Human Resources to develop and maintain administrative job architecture, role definitions, competencies, titling conventions, and organizational design frameworks.

• Assesses administrative organizational effectiveness and recommends structural changes to improve accountability, efficiency, consistency, and operational performance.

• Partners with Human Resources to align compensation structures, career paths, job families, and standard work practices for administrative staff.

• Develops and maintains standardized administrative operating practices, governance frameworks, decision-making structures, and leadership expectations for the organization.

• Partners with Human Resources and key enterprise stakeholders to ensure consistency in administrative role scopes, organizational standards, and governance practices across the organization.

• Ensures administrative practices and organizational structures align with enterprise objectives, organizational priorities, and industry best practices.

• Promotes consistency, transparency, equity, and operational effectiveness across administrative leadership structures.

5. Talent Development & Leadership Pipeline

• Leads and oversees the onboarding process for new administrative leaders, ensuring a strong understanding of organizational expectations, key partnerships, financial management, operational resources, and leadership responsibilities.

• Identifies, assesses, and develops high-potential administrative talent.

• Develops and implements leadership development strategies that strengthen administrative leadership capabilities and prepare future organizational leaders.

• Ensures effective recruitment, retention, engagement, coaching, mentoring, and professional development of administrative leaders.

• Fosters a high-performing leadership culture that emphasizes accountability, collaboration, continuous improvement, and professional growth.

• Partners with Human Resources and enterprise leadership to align leadership development, performance management, talent assessment, and succession planning strategies.

• Collaborates with Human Resources, Finance, Information Technology, Compliance, Quality, and other enterprise functions to support leadership development and organizational effectiveness initiatives.

6. Business Planning & Enterprise Operations

• Leads and collaborates with executive leadership in the development and execution of the annual business operations plan.

• Translates organizational and enterprise strategic priorities into clear operational goals, initiatives, performance expectations, and resource plans.

• Ensures alignment of business plans with hospital operations, enterprise initiatives, service line strategies, and organizational objectives.

7. Strategic Growth & Business Development

• Leads the development and execution of growth strategies and long-range business plans.

• Partners with physician leaders, service line leaders, and enterprise executives to advance ambulatory growth, physician recruitment, and service line development initiatives.

• Collaborates on strategic affiliations, acquisitions, partnerships, practice integrations, and network expansion opportunities.

• Evaluates business cases, capital requests, growth opportunities, and strategic investments.

• Ensures administrative and operational infrastructure appropriately supports organizational growth and future-state organizational needs.

8. Special Projects & Executive Leadership

• Serves as a strategic advisor to the SVP/COO on operational, organizational, and administrative matters.

• Leads enterprise and Medical Group initiatives involving organizational transformation, operational improvement, leadership development, and change management.

• Provides interim executive operational leadership during periods of organizational transformation, leadership vacancy, or operational instability as assigned.

• Represents the Medical Group on enterprise committees, task forces, and initiatives.

9. Physician Engagement & Organizational Culture

• Acts as an advocate for physicians and advanced practice providers, working to ensure that the Medical Group is an excellent place to practice and work.

• Balances physician needs with organizational priorities, helping to resolve tensions constructively and align stakeholders around shared goals.

• Fosters a culture of collaboration, accountability, equity, and continuous improvement among administrative teams.

• Promotes physician and staff well-being and inclusion through supportive leadership, transparent communication, and responsive problem-solving.

Standard Executive Level Responsibilities: 

• Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hires, transfers, promotions, demotions, discipline, terminations, and similar actions.

• Develops and recommends the budgets for the areas managed. Ensures adequate equipment and supplies for department. Manages activities to assure financial goals are met.

• Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.

• Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.

• Fosters the effective integration of efforts with system-wide initiatives. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

• Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Develops and maintains procedures necessary to meet regulatory requirements.

• Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.

• Develops and maintains established departmental policies, procedures, and objectives.

• Ensures compliance to all health and safety regulations and requirements.

All responsibilities are essential job functions.

II. Position Qualifications

License/Certification/Education

Required

• Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), Public Administration (MPA), or a related field.

Preferred

• Advanced training, coursework, certification, or fellowship in healthcare leadership, physician practice management, operational excellence, project management, organizational development, or process improvement.

Experience/Skills

Required

• Fifteen (15) or more years of progressively responsible leadership experience within an academic medical center, faculty practice plan, integrated health system, multi-site physician organization, or similarly complex organization, including a minimum of ten (10) years at the Vice President or equivalent executive leadership level.

• Demonstrated executive leadership experience overseeing multiple departments, service lines, administrative functions, or business units, including responsibility for operational performance, strategic planning, financial management, organizational design, and business planning.

• Demonstrated success partnering with physician leaders, department chairs, administrative leaders, and executive teams to achieve operational, financial, quality, access, and growth objectives.

• Experience developing, implementing, and monitoring operating and capital budgets, financial performance metrics, business plans, and organizational initiatives.

• Experience leading organizational design, restructuring, workforce planning, administrative operations, or large-scale operational improvement efforts.

• Demonstrated ability to build, develop, mentor, and lead high-performing administrative leaders and teams.

• Experience developing, implementing, or supporting governance structures, decision-making frameworks, and leadership accountability models.

• Strong knowledge of healthcare operations, ambulatory practice management, academic medical center operations, financial management, performance improvement methodologies, and applicable regulatory requirements.

• Excellent strategic planning, analytical, organizational, and problem-solving skills with the ability to translate organizational priorities into measurable results.

• Exceptional communication, relationship-building, presentation, negotiation, and influencing skills with the ability to engage with stakeholders at all levels of the organization.

• Demonstrated ability to lead through change, manage competing priorities, and achieve results within a large, complex, matrixed environment.

Preferred

• Experience leading service line development, growth strategy, network expansion, affiliations, mergers, integrations, or organizational transformation initiatives.

• Experience developing physician compensation models, productivity standards, governance structures, or administrative career pathways.

• Experience overseeing large-scale ambulatory operations, physician practices, or multidisciplinary clinical service lines.

• Experience utilizing dashboards, benchmarking, analytics, and operational performance metrics to drive decision-making and improvement.

• Experience serving as an executive sponsor for enterprise initiatives, organizational redesign, integration efforts, or strategic transformation projects.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
 

III. Physical Demands and Environmental Conditions

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$71,780.80 - $129,230.40

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday, Weekends - One Full Weekend a Month

Scheduled Hours:

11:00AM - 7:30PM

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10010 - 3880 Physical Therapy

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Evaluates, plans and performs treatments to alleviate physical dysfunction using manual, functional and physical agent modality techniques. Participates in departmental activities to assure smooth operations and facilitate program enhancement.

I. Major Responsibilities:

1. Administers therapy evaluations and develops treatment plan for physically, developmentally and/or functionally disabled patient populations, including infants and children, adolescents, adults, geriatrics and frail elderly, inpatient and outpatient as assigned.
2. Analyzes and interprets data and assesses individually current functional ability. Researches specific problems as required and makes a differential diagnosis when appropriate.  Consults with physician regarding any contradictions or alternative forms of therapy.  Assesses patient's progress, as related to their rehabilitation potential.
3. Provides individualized treatment plans designed to prevent, restore, remediate or compensate for movement dysfunction including therapeutic exercises, progressive ROM, neuromuscular education and strengthening, manual therapy, cardiopulmonary conditioning, wound care, application of physical agent modalities, and functional mobility training. Evaluates need for bracing, supportive and positional equipment. 
4. Educates patient, family and other caregivers in therapy program and goals. Participates in patient care meetings, collaborates with team members, assists with discharge planning. Documents care provided in medical record and completes therapy billing.    
5. Completes departmental statistics. Assists in maintenance of orderly, safe and efficient working environment.  Assists with inventory and purchasing as assigned.
6. Delegates caseload to therapist assistants, overseeing quality of care and supervising performance. Collaborates with team members to assure patient coverage and equitable work distribution. 
7. Participates in department quality improvement/assurance activities and program development initiatives.
8. Supervises students according to Practice Standards.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:
License/Certification/Education:

Required:
1. Bachelor’s degree in Physical Therapy from accredited PT school or equivalent.  
2. Current license to practice physical therapy in the Commonwealth of Massachusetts. New graduates and out of state licensed physical therapists are

expected to obtain Massachusetts license within 6 months of hire date. Will need to work under the direct clinical supervision by a licensed physical therapist and have all notes co-signed until license has been obtained. 
3. Successful completion of National Physical Therapy Board Examination.

Experience/Skills:

Required:
1. Demonstrated clinical knowledge.

2. Effective verbal and written communication skills.

3. Excellent customer service skills and ability to work cooperatively with all members of the healthcare team.

4. Proficiency with Microsoft Office products.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium. Position requires work indoors in a normal patient care environment.

ADDENDUM FOR: Inpatient Milford Regional Medical Center

Physical therapy treatment excludes child and adolescent populations for inpatient care at Milford Regional Medical Center.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$19.21 - $34.59

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Monday through Friday, Weekends - Every Other Weekend

Scheduled Hours:

2:30pm-11pm

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

10010 - 3800 Pharmacy

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direct supervision of a supervisor/manager/pharmacist performs medication related tasks such as packaging, preparation of all forms of medications, record keeping, and all aspects of drug distribution. Assists in the transportation and handling of chemotherapy and controlled substances.

Major Responsibilities:

• Processes and releases orders using pharmacy dispense queue.

• Oncology order set up through gathering drug, diluent, base solution, tubing, filters, labels, as well as anything else required for compounding.

• Maintains inventory, reorders, restocks, and monitors expiration dates of all medications in the pharmacy as well as floor stock medication provided via Pyxis.

• Familiar with pharmacy technology and equipment. Capable of troubleshooting technical problems.

• Prepares and packages all forms of medications.

• Assembles drugs in an accurate and efficient manner.

Position Qualifications:

License/Certification/Education:

Required:

• High school diploma or equivalent.

• Current license with the Massachusetts Board of Pharmacy.

• Certified by one of the national governing bodies such as Pharmacy Technician Certification Board PTCB, or the National Healthcareer Association ExCPT.

Experience/Skills:

Required:

• 3 years of previous experience.

• Position requires proficiency in math and the knowledge and ability to use a computer.

• Must be able to follow oral and written instructions with accuracy, efficiency, and dependability.

• Positive work ethic, motivated and professional demeanor to promote teamwork in the department.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$18.92 - $26.96

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Weekends - Every Other Weekend

Scheduled Hours:

3:00pm-11:30pm

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

10020 - 0201 Nurs 4Th Floor West

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

DO NOT POST AS NEW REQ

Under the direction of the appropriate licensed clinician, the Patient Care Technician I performs a variety of patient care activities. Receives workplace education and training to assist members of the healthcare team in the care of patients.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respiration, blood pressure and pulse oxymetry).  Measures and records patients’ weights and heights. 
8.    Performs EKG’s, Point of Care (POC) tests and bladder scanning. Collects, labels and prepares specimens for transport to lab.  
9.    Performs other selected unit specific procedures, such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
10.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure.
11.    Observes, measures, records oral food and fluid intake.  Refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed. 
12.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
13.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
14.    Replenishes patient and unit supplies and equipment as needed.
15.    Requests assistance from identified resources when more direction is needed.  
16.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis. 
 
Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.

2.    Basic Life Support certification within 30-days as a condition of employment. 

Experience/Skills:
Required:
1.    Ability to read, write and communicate in English in a clear and concise manner.
2.    Basic computer skills
3.    Basic Medical Terminology knowledge. 
4.    Must be able to remain calm when under stress or in emergency situations

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

FOR TA PURPOSES:

Job Title:    Patient Care Technician II
Job Profile Summary: 
Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry).  Measures and records patients’ height and weight. 
8.    Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards.  Collects, labels and prepares specimens for transport to lab.  
9.    Phlebotomy in certain locations.
10.    Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
11.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
12.    Observes, measures, records oral food and fluid intake.  Sets up full strength tube feeding solutions and refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed.    
13.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
14.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
15.    Replenishes patient and unit supplies and equipment.
16.    Requests assistance from identified resources when more direction is needed.  
17.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
18.    Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.
II.  Position Qualifications:
License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Current Basic Life Support.
Experience/Skills:
Required:
1.    Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCA I.
2.    Prior inpatient/outpatient care experience or clinical care training.
3.    Ability to read, write and communicate in English in a clear and concise manner. 
4.    Medical Terminology.
5.    Computer skills. 
6.    Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.  
7.    Must have proven problem-solving abilities for routine situations.
8.    Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.
III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$44.06 - $79.30

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Weekends - Every Other Weekend, Weekends - One Full Weekend a Month

Scheduled Hours:

7-3:30

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

10020 - 0508 Children Med Ctr

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Position Summary
Responsible for the daily activities of the nursing staff to facilitate optimal patient care. :Collaborates with the Nurse Manager, Clinical Nurse Specialist and others in the implementation and evaluation of nursing and causality assurance and all educational activities on assigned unit and related duties.

1.    Complies with established departmental policies, procedures and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.
III.    Position Qualifications:
License/Certification/Education:

Required:
1.    Bachelor’s degree in nursing and current Massachusetts Registered Nurse licensure and registration.  

Experience/Skills:

Required:
1.    Two years of current tertiary care nursing experience.
2.    One year of experience in clinical preceptor and/or resource role.  
3.    Demonstrated leadership experience.  
4.    Excellent oral and written communication skills.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$56,243.20 - $101,254.40

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 - 4:30

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 1020 Pain Clinic

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Supervises employees and activities for the efficient administration of medical office activities in a large medical practice office. Coordinates a broad range of related functions to include patient billing-related activities, patient registration and scheduling, medical transcription, medical records, budget administration, etc. Ensures and performs administrative support services for a Physician Leader, Group Practice Manager/Physician or similar position.

I. Major Responsibilities:
1. Ensures the production of correspondence, transcribed medical reports, memos, etc.
2. Ensures efficient patient registration and the scheduling of medical procedures for both inpatients and outpatients. Coordinates with hospital admitting, the O.R., testing centers, pre-admission, etc. 
3. Ensures that appropriate patient information is gathered at the point of registration, and updated as appropriate, and that physician’s schedules are accurately incorporated.
4. Ensures the efficient greeting of patients and visitors. Fosters quality customer service.
5. Ensures efficient processes to support billing, to include the preparation, batching, and submission of encounter forms, on-site charge entry processes, the collection of co-payments from patients and daily cash deposit, etc. 
6. Maintains effective liaison with a variety of staff and management in various departments and functions such as patient accounts, registration, Health Information Management, Information Services, Human Resources, etc. Coordinates the resolution of a variety of administrative issues.
7. Ensures the processing of office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. 
8. Provides guidance to departmental personnel in UMMHC administrative policies and procedures.
9. May monitor expenditures against the budget and report significant variances. 
10. Ensures the efficient set-up, maintenance, filing and retrieval of medical records. Sets up and maintains extremely sensitive, confidential information    
11. Coordinates basic set up and maintenance of office personal computers and associated equipment. Ensures timely service.
12. Ensures adequate inventory of office supplies and the basic maintenance of office equipment. Re-orders and coordinates with Purchasing, vendors, as required. Coordinates efforts for basic facilities maintenance activities.
13. Conducts periodic employee meetings, which include feedback on medical office performance, problems and issues to foster process improvements. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Typically requires an A.S. Degree in Business Administration or equivalent.

Experience/Skill:
Required:
1. Five or more years of medical administrative office experience, and good leadership skills.  
2. Typical applications software used: Word processing, spreadsheet, MSDITECH, IDX, etc. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed  in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$52.50 - $57.50

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - One Major Summer Holiday, Holidays - One Major Winter Holiday, Sunday through Saturday, Weekends - One Full Weekend a Month

Scheduled Hours:

mix

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

10010 - 0214 West 3

Union:

MNA-Memorial/Hahnemann

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

I. Major Responsibilities: 
1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.
2. Performs patient assessment/reassessment according to standard procedure.
3. Develops and coordinates individual plan of care including discharge planning.
4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.
5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:
License/Certification/Education:
Required:
1. Current Massachusetts Nursing licensure and registration.
2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.
Preferred:
1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:
Required:
1. Thorough knowledge of the discipline of Nursing.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:
Work is considered medium. Position requires work indoors in a patient care environment.

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS through either American Heart Association (AHA) or American Red Cross (ARC) is a requirement for every RN within 30 days of hire.

3. ACLS through American Heart Association (AHA) required in select areas (Gannett, MP1, ICU, ED, Cath Lab, Endo, IR, PACU, Float Pool) within 6 months or first scheduled course offering whichever is sooner.

4. PALS through American Heart Association (AHA) required in select areas (PACU, ED) within 6 months or first scheduled course offering whichever is sooner.

5. NRP Advanced Provider through American Academy of Pediatrics (AAP) required in select areas (Maternity) within 6 months or first scheduled course offering whichever is sooner.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$39.89 - $87.15

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Other Weekend

Scheduled Hours:

10:45pm - 7:15am

Shift:

3 - Night Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

10010 - 0214 West 3

Union:

MNA-Memorial/Hahnemann

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium. Position requires work indoors in a patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$39.89 - $87.15

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Weekends - Every Third Weekend

Scheduled Hours:

7p-7:30a

Shift:

3 - Night Shift, 12 Hours (United States of America)

Hours:

36

Cost Center:

10020 - 1402 Nursing 6 East

Union:

MNA-University (Massachusetts Nurses Association)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$91,644.80 - $164,944.00

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 AM - 4:30 PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5980 IS Enterprise Solution Architecture

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Senior Epic Client System Administrator supports, configures, and maintains Epic Client Systems to ensure reliable access to Epic applications across clinical and operational environments.

I. Major Responsibilities

• Install, configure, and maintain Epic components including Hyperspace, Interconnect, EPS, Web BLOB, MyChart, CareLink, Rover, Haiku.
• Support daily operations of Epic client systems and web/service servers.
• Troubleshoot system issues, performance problems, and integration failures.
• Participate in cloud migration tasks including endpoint updates, IRIS reinstall support, Kuiper and System Pulse operations.
• Collaborate with technical leads, application teams, and infrastructure teams.
• Acts as a technical leader and mentor to up and coming team members.
• Ability to effectively articulate recommended solutions to project teams, management, and executive leadership.
• Takes lead on large projects, initiatives, and complex changes.

II. Position Qualifications

License/Certification/Education:

Required:

• Bachelor’s degree or equivalent experience.

Experience/Skills:

• 6+ years in Healthcare IT in an Epic Client Systems role.
• Technical expertise in Windows Server, Epic client distribution tools, and web/service servers.
• Strong analytical troubleshooting and problem‑solving skills.
• Effective communication and collaboration with clinical and technical teams.
• Ability to document procedures, configurations, and operational playbooks.
• Adaptability in fast‑paced healthcare and cloud‑migration environments.
• Advanced troubleshooting skills for Epic client systems and Windows Server environments.
• Proficiency with scripting (PowerShell) for automation and system management.
• Understanding of Azure, virtual infrastructure, and cloud‑hosted workflows.
• Ability to manage client distribution tools and web/service server architecture.
• Experience supporting clinical and operational teams in a healthcare environment.
• Strong documentation skills for technical procedures and operational workflows.
• Ability to work in fast‑paced, rapidly evolving technical environments.

Preferred:

• Experience with Citrix, Azure, Imprivata, Layer 2/3 networking.

• Epic Certifications: Hyperspace Deployment Administration (Client Access to Hyperspace) and Web and Service Server Administration, including Hyperspace Web, MyChart, Interconnect, and Web BLOB/Business Continuity Access (BCA)/Epic Print Service (EPS). Candidates who do not possess these certifications at the time of hire must obtain them within 12 months of their start date.
• Microsoft Certifications: Microsoft 365 Administrator (MS-102), Azure Administrator Associate (AZ-104), Microsoft Endpoint Administrator (MD-102), and Microsoft Windows Server Hybrid Administrator Associate (AZ-800/AZ-801). Candidates who do not possess these certifications at the time of hire must obtain them within 12 months of their start date.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Non-Exempt

Hiring Range:

$37.51 - $81.95

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Monday through Friday, Weekends (Saturday and Sunday), Weekends - Every Third Weekend

Scheduled Hours:

7:00 pm - 7:30 am,

Shift:

3 - Night Shift, 12 Hours (United States of America)

Hours:

24

Cost Center:

10020 - 1523 PAV 2 and 3

Union:

MNA-University (Massachusetts Nurses Association)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the planning, delivery and management of direct patient care utilizing the nursing process and adhering to the standards of nursing practice.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Employment Type:

Full time

Shift:

Description:

Medical Receptionist

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

What You'll Do:

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

General Requirements:

• EDUCATION:  High School Diploma or GED.  Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE:  None
• MINIMUM EXPERIENCE:  1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Full time

Shift:

Day Shift

Description:

Medical Receptionist

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

What You'll Do:

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

General Requirements:

• EDUCATION:  High School Diploma or GED.  Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE:  None
• MINIMUM EXPERIENCE:  1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Full time

Shift:

Day Shift

Description:

Medical Receptionist

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

What You'll Do:

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

General Requirements:

• EDUCATION:  High School Diploma or GED.  Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE:  None
• MINIMUM EXPERIENCE:  1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Full time

Shift:

Description:

Surgery Scheduler

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Surgery Scheduler to join our team. In this role, you will serve as the first point of contact for patients, providing support to providers by scheduling surgical procedures and meetings while helping create exceptional patient care.  Provides leadership to Surgery Schedulers I and II.  Contributes to work on pilots and projects, preparing analyses, and patient care coordination. 

What You'll Do:

• Schedule surgical procedures, testing, and pre-op appointments.
• Obtains insurance authorizations and oversees the management of consent forms for surgical procedures.
• Schedule, confirm, and reschedule appointments.
• Oversees Provider schedule templates and inputs monthly schedules.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Gathers data and analyzes scheduling efficiencies. 
• Performs enhanced recovery and/of Surgical Home Coordination. 

General Requirements:

• EDUCATION:  High School Diploma or equivalent.  Bachelor's degree preferred. 
• CREDENTIALS/LICENSURE:  None
• MINIMUM EXPERIENCE:  Minimum 3-5 years’ of experience as a Surgery Scheduler

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$106,080.00 - $190,944.00

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

0700-1500

Shift:

1 - Day Shift, 10 Hours (United States of America)

Hours:

40

Cost Center:

10010 - 2340 Emergency Room

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for directing and coordinating daily departmental function and planning for the delivery of optimal emergent patient care. Collaborates with the Nurse Manager to manage and direct the implementation of professional nursing practice on a day-to-day basis. Coordinates age-appropriate patient care activities for a defined staff and makes immediate decisions for those areas within the scope of his/her responsibility using knowledge of standards, policies and procedures as they apply to the given area. As part of the Emergency Department management team participates in strategic planning, implementation, evaluation, and revision of systems to support and enhance the competence, autonomy, and accountability of the nursing staff. Manages and directs day-to-day work responsibilities for the Emergency Department to assure optimal patient flow and satisfaction.

I. Major Responsibilities:
1. Coordinates clinical practice and deployment of resources at the unit level for staff to ensure implementation of clinical processes, adherence to standards, and compliance with regulatory standards.
2. Keeps Nurse Manager informed of nursing workload, changes in patient and employee needs, and other problems.
3. Assists in directing patient flow between the waiting room, ambulance traffic, ambulatory clinics, MD access, ICU’s and medical-surgical floors.
4. Assesses the number and competency level of staff in each assigned area and adjusts staffing appropriately to meet patient care needs.
5. Facilitates communication between nursing and other disciplines.
6. Identifies issues in nursing care delivery and seeks solutions for problems.  Documents actions taken.
7. With the Nurse Manager, ensures the nursing practice standards, health and safety requirements are met.
8. Disseminates information on new and revised policies and procedures.
9. Inspires and encourages teamwork.
10. Demonstrates decision-making skills be establishing priorities and initiating action.  Coordinates and implements day-to-day work assignments. 
11. Identifies learning needs of staff and with the Clinical Specialist, initiates action to facilitate meeting those needs.
12. Provides opportunities for skill development for staff. 
13. With the nurse manager, participates in the interview and hiring processes for new employees as requested.
14. Coordinates orientation schedule and assignments for orientees assigned to the unit with the Clinical Specialist.  Collaborates with the Clinical Specialist to ensure that staff  attain defined competencies.
15. Actively participates in evaluation of staff performance for his/her assigned shift.
16. Provides immediate disciplining and counseling to staff as necessary in consultation with the Nurse Manager.
17. Actively participates in quality assurance activities.
18. Assists in the direct care of patients as needed. Serves as a role model for professional nursing practice.
19. Exercises cost-containment strategies and educates staff in such practices.
20. Provides input to the preparation of the annual budget.
21. Maintains open lines of communication with Nurses Manager, other departments, staff, physicians, resident staff, and other support personnel.
22. Identifies and participates in educational programs to strengthen both clinical and management expertise.

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.  Resolves grievances and other personnel problems within position responsibilities.
2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.
5. Encourages and supports diverse views and approaches, creating an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
8. Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Develops and maintains procedures necessary to meet regulatory requirements.
9. Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
10. Ensures adequate equipment and supplies for department.
11. Develops and maintains established departmental policies, procedures, and objectives.
12. Ensures compliance to all health and safety regulations and requirements.
13. Maintains, regular, reliable, and predictable attendance.
14. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor’s degree in nursing or management experience and current Massachusetts Registered Nurse licensure and registration. 

Experience/Skill:
Required:
1. Minimum of two years related clinical experience and at least one year experience in the clinical preceptor and/or resource role.  
2. Demonstrates leadership experience.  
3. Excellent verbal and written communication skills.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered moderate, frequent walking, standing and potential exposure to hazardous materials including blood and bodily fluids.  Position requires work indoors in a patient care environment. 
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Employment Type:

Full time

Shift:

Day Shift

Description:

Monday-Friday 9am-5:30 pm

Fully remote position.

Scheduling for Southeast Michigan MRI.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

The Associate Director of Clinical Research Operations for Radiation Oncology provides strategic, operational, and administrative leadership for the department's clinical research enterprise across the main campus and affiliated network sites. This role is responsible for advancing a high-quality, compliant, and financially sustainable clinical research program that supports the organization's mission of delivering innovative cancer care through cutting-edge research.

The Associate Director oversees all aspects of clinical research operations, including regulatory compliance, financial stewardship, quality assurance, portfolio development, operational performance, and human resource management. Working in close partnership with physician investigators, research leadership, institutional departments, and external collaborators, the Associate Director develops and implements strategies to expand clinical trial opportunities, optimize study activation and enrollment, strengthen research infrastructure, and ensure consistent standards across all research locations.

As a senior leader, the Associate Director builds and develops high-performing teams, fosters a culture of collaboration, accountability, innovation, and continuous improvement, and serves as the department's primary representative for clinical research initiatives within the institution and across external research networks. This position provides strategic guidance to departmental and institutional leadership on clinical research priorities, operational planning, resource allocation, and organizational growth while ensuring compliance with all applicable regulatory, sponsor, and institutional requirements.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

• Provide strategic leadership for the Radiation Oncology Clinical Research program, establishing the vision, priorities, and operational framework to advance a high-quality, compliant, and innovative clinical research portfolio.
• Direct clinical research operations across the department and network sites, ensuring regulatory compliance, quality assurance, financial stewardship, protocol oversight, and continuous process improvement.
• Build and maintain strategic partnerships with investigators, industry sponsors, affiliate hospitals, research networks, and institutional stakeholders to expand clinical research opportunities and strengthen collaborative initiatives.
• Lead clinical trial portfolio development and performance, driving study feasibility, enrollment, recruitment, retention, new technology implementation, and growth initiatives that enhance research quality, capacity, and organizational impact.
• Oversee network and affiliate research programs, ensuring operational alignment, contract coordination, consistent standards, regulatory readiness, and successful integration across all satellite and community locations.
• Provide executive leadership for clinical research staff, including organizational design, talent acquisition, performance management, professional development, succession planning, and fostering a culture of accountability, collaboration, and excellence.
• Represent the department in institutional leadership and governance, serving on key committees, leading cross-functional initiatives, communicating organizational priorities, and advising senior leadership on clinical research strategy, operations, and resource planning.
• Supervise staff. Hire, develop, and manage staff to achieve organizational goals. Set clear expectations, deliver feedback, and monitor performance for quality, efficiency, and compliance with policies and procedures. Mentor staff, foster career growth, and cultivate a positive and productive work environment.

Knowledge, Skills and Abilities

• Expert knowledge of clinical research regulations and compliance, including FDA, OHRP, GCP, IRB, Medicare National Coverage Determination (NCD), and applicable federal, state, sponsor, and institutional requirements governing clinical research and research financial compliance.
• Advanced knowledge of oncology clinical research operations, including protocol development and feasibility, study start-up, enrollment and retention strategies, investigational drug and device management, quality assurance, auditing, and clinical trial lifecycle management.
• Strong financial and operational management expertise, including clinical trial budget development and negotiation, financial forecasting, compliance auditing, resource allocation, cost containment, and oversight of research funding and staffing models.
• Demonstrated executive leadership and people management skills with the ability to lead managers and multidisciplinary teams, drive organizational change, develop talent, build high-performing teams, and influence stakeholders across academic, clinical, and administrative environments.
• Exceptional strategic planning, project management, and process improvement capabilities, with the ability to manage complex initiatives across multiple sites, prioritize competing demands, solve operational problems, and implement scalable, data-driven solutions.
• Outstanding analytical, communication, and relationship-building skills, including the ability to interpret clinical and operational data, prepare executive-level reports and business proposals, negotiate with internal and external partners, and effectively communicate with investigators, sponsors, regulatory bodies, and senior leadership.
• Proficiency with clinical research and healthcare technology systems, including electronic medical record systems (such as EPIC), clinical trial management systems (specifically OnCore), electronic protocol and regulatory compliance tracking systems (such as iRIS), electronic data capture platforms (like RedCap), financial and HR systems (WorkDay), and advanced Microsoft Office and data analysis tools, with meticulous attention to detail and the ability to manage multiple high-priority initiatives simultaneously.

Minimum Job Qualifications

• Bachelor’s degree in science, public health, healthcare administration, or nursing required. Master’s degree preferred.
• 6+ years clinical research experience, including at least 4 years of experience directly supervising staff, required. Experience in an academic medical center environment preferred.
• Extensive experience in healthcare research and related compliance, auditing, conducting investigations, monitoring standards, or related experience required.
• Experience with IND/IDE filings required.
• Project management experience in a healthcare setting preferred.

License/Certification/Registration Required:None

Supervisory Responsibilities:Yes

• Directly supervises Clinical Research Coordinators across the main campus and affiliated network sites.

Patient Contact:No

Special Working Conditions:

• Occasional evening or weekend work may be necessary during key operational periods

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$129,500.00 - $150,200.00

The Director of Integrations and Automation provides strategic technical leadership for Dana-Farber Cancer Institute and is responsible for architecting, building, and maintaining the organization’s enterprise interoperability ecosystem. This role is responsible for defining and executing the organization’s integration strategy to enable seamless, secure, and scalable data exchanges across clinical, research, operational, and business platforms.

The Director drives the design, implementation, execution, and ongoing optimization of enterprise integration capabilities spanning interface engines, API management, modern automation workflows, AI solutions, event-driven architectures, and data movement platforms that connect critical systems.

The Director translates organizational strategy, regulatory requirements, and clinical priorities into an enterprise interoperability roadmap that aligns strategic vision with technical execution to deliver reliable interoperability solutions that support patient care, research innovation, operational excellence, and long-term institutional growth.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

• Develop and maintain Dana-Farber Cancer Institute’s enterprise integration and automation strategy, standards, governance framework, and multi-year roadmap. Establish enterprise standards and best practices for interoperability, API management, automation, data exchange, and integration lifecycle management. Establish governance frameworks for AI-related data exchange, ensuring alignment with organizational policies, ethical standards, and regulatory requirements. Partner with executive leadership to identify opportunities for innovation, automation, operational efficiency, and digital transformation.
• Develop and manage operating and capital budgets for integration and automation platforms, services, and strategic initiatives. Manage vendor relationships, software licensing, consulting engagements, statements of work, and technology contracts. Identify opportunities to eliminate operational friction by designing end-to-end automation strategies, optimizing business processes, and reducing manual technical debt.
• Direct and mentor a high-performing team of integration engineers, technical analysts, and project managers. Foster a culture of technical excellence, continuous learning, and modern engineering practices.
• Oversee the design, implementation, support, and optimization of enterprise integrations leveraging HL7, FHIR, SMART on FHIR, C-CDA, X12, RESTful APIs, JSON/XML payloads, APIs, event streaming, ETL/ELT pipelines, file-based integrations, and Epic interoperability technologies, including Bridges, Interconnect, FHIR, Aura, and emerging API frameworks. Manage a team overseeing diverse data transmissions, including real-time API connections, modern event-driven architectures, and legacy data streams.
• Establish robust data security, governance protocols, and monitoring standards for all interfaces and data transmissions, ensuring adherence to healthcare data privacy regulations (HIPAA), HITECH, the 21st Century Cures Act, CMS interoperability requirements, TEFCA, organizational security policies, applicable federal and state regulations, and industry best practices.
• Maintain robust monitoring, auditing, disaster recovery, and business continuity capabilities across the integration ecosystem.
• Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.

Knowledge, Skills and Abilities

• Hands-on leadership experience managing ecosystems that heavily feature Epic (or similar EHRs), Snowflake (Data Cloud), and Salesforce.
• Understanding of AI and generative AI, machine learning, and advanced analytics concepts and the data integration patterns required to operationalize AI solutions.
• Strong familiarity with healthcare interoperability standards (HL7 v2/v3, X12, JSON, FHIR, SMART on FHIR, C-CDA, USCDI).
• Solid grasp of data warehousing concepts, cloud data architecture (Snowflake preferred), and CRM data flows.
• Knowledge of automation technologies, including UiPath, Microsoft Power Automate, and workflow orchestration platforms.
• Excellent communication and storytelling skills, with the ability to explain complex technical integration concepts to non-technical executive stakeholders.

Minimum Job Qualifications

Bachelor's degree in Computer Science, Management of Information Systems, Healthcare Informatics or a related field required. Bachelor's degree in Business Administration or a related field preferred. 8+ years of progressive experience in healthcare information technology, interoperability, integration engineering, automation, or software development required. 10+ years 3+ years of progressive leadership experience, including management or architectural leadership over enterprise integration teams required. Direct experience establishing and governing HL7 and FHIR architectures, including SMART on FHIR required. Experience implementing API-first, event-driven, and hybrid IPaaS architectures required. Experience leading large-scale clinical, research, and operational integration programs required. Proven track record of moving an organization from legacy, point-to-point interface strategies to modern, API-first, event-driven architectures or hybrid iPaaS (Integration Platform as a Service) models. Strong knowledge of solutions such as MuleSoft Anypoint, Boomi, and Microsoft Azure Integration Services preferred. Experience managing the technical debt of legacy environments while systematically scaling modern interoperability pipelines. Must possess a deep operational understanding of how data flows across the clinical and financial ecosystem preferred. Multi-year experience directing or architecting solutions on major enterprise interface engines (e.g., Lyniate/Rhapsody/Corepoint, Mirth Connect, Infor Cloverleaf, or InterSystems Health Connect/IRIS) preferred. Experience leading large-scale data mapping, translation, and semantic normalization initiatives across disparate ancillary systems (Labs, Radiology, Pharmacy), FHIR (Fast Healthcare Interoperability Resources) & Modern APIs preferred.

License/Certification/Registration Required:

• None required
• HL7, FHIR & Epic Bridges preferred.

Supervisory Responsibilities:

• Team of 10+ FTE's Project Specialists/Sr Project Specialists, Software Engineers and Integration/Engineer Consultants

Patient Contact:

• None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$193,000.00 - $208,600.00

This position is on campus with the potential for up to one day remote

Reporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Liaison is the primary point of contact and ambassador representing Dana-Farber Cancer Institute and Brigham and Women’s International Office to all international patients, families/escorts, physicians, embassies, governmental health authority’s, foundations, and insurance companies throughout the continuation of the patient’s care coordination. This role is instrumental in meeting the business needs of the program, provides exceptional customer service, and maintains language appropriate navigation, effective communication, and culturally sensitive understanding/knowledge to all international stakeholders engaging with the program. The International Patient Liaison achieves patient experience and business objectives through managing a broad portfolio of patients, and personally customizing each interaction to create exceptional, world class experiences that encompass Dana-Faber Cancer Institute (DFCI)’s standard of compassion and excellence.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Acts as primary point of contact for international oncology patients, families/escorts, and other external entities, ensuring seamless coordination of patient care and operations and departmental business needs are met by liaising with various clinical and administrative staff within DF and BWH
• Develops and maintains strong professional relationships and communication with DFCI and BWH key stakeholders including disease center teams, International Patient Center, clinicians, interpreter/ambassadors, referral sources, staff, patients, and families to continually improve operations, maintain quality, and ensure satisfaction
• Manages cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures at affiliated locations, including the Dana-Farber/Brigham and Women’s Cancer Center and Brigham and Women’s Faulkner Hospital
• Independently problem solves and manages cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures
• Manages the full cycle of oncology and non-oncology medical services for international patients, ensuring all needs of the patients and families are met throughout their visit
• Manages billing and payments to provide timely, seamless service
• Manages letters of guarantee process ensuring financial goals of the organization are met
• Manages submission of treatment plans and writing of medical documentation to referring entities as necessary with close collaboration with Nurse Director, Nurse Navigators, and the medical oncology team
• Develops, interprets, affects and maintains Standard Operating Procedures (SOPs) in collaboration with leadership
• Carries out major assignments in conducting the operations of the international office business through managing extensive patient portfolios
• Develops and maintains resources for patients in collaboration with marketing, development and other institute resources
• Manages discharge process including discharge planning, monitoring inpatient cases, and providing necessary coordination with internal care teams, interpreter/ambassador, IPC, scheduling teams, and external stakeholders
• Manage repatriation and post-repatriation processes
• Delivers concierge-level attention for each patient
• Serves as on-call, after-hours contact to provide international patients assistance with the coordination of medical care outside of regular business hours as needed
• Responsible for adherence to standard operating procedures, compliance requirements and meeting defined service levels/key performance indicators related to patient care
• Collaborates on the development and implementation of programmatic initiatives to optimize operations and programmatic development
• Collaborates with fellow international team members to ensure seamless coverage and task management in times of full and partial staffing levels
• Participates in training and onboarding of new hires
• Other duties and responsibilities as required

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• ​Knowledge of medical terminology, specifically within oncology. Knowledge of patient scheduling preferred
• Strong analytical, decision making and time management skills
• Exceptional computer skills and knowledge of Microsoft Office (operating systems, word processing, database, electronic mail, Internet, spreadsheet), Customer Relationship Manager (CRM) tools. Knowledge of Epic preferred
• Strong problem-solving skills including the ability to resolve complex issues on behalf of the providers and the patients
• Exceptional customer service skills including the ability to deescalate and resolve patient concerns
• Exceptional oral and written communication skills including email etiquette
• Strong critical thinking and process improvement skills
• Ability to relate to and collaborate with a varied workforce and patient base in a highly matrixed organization
• Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Ability to handle sensitive and confidential information discreetly
• Ability to adapt to changing priorities and champion change within peers
• Highly motivated, independent, and capable of performing in a fast-paced environment
• Team player

MINIMUM JOB QUALIFICATIONS:

The position requires a high school diploma, with a bachelor’s degree preferred. Candidates must have at least 3 years of administrative and/or customer service experience in a healthcare setting. Bilingual or multilingual skills are preferred, with knowledge of Arabic strongly preferred.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

This position entails patient contact and communication, both by phone, video conference and in person. Age of population served is primarily adult.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$53,900.00 - $60,700.00

The Physician Assistant (PA) is responsible for assisting the Program Attending physicians in the medical management of hematologic (including BMT) and solid tumor oncology patients, as well as patients receiving elective chemotherapy. Inpatient PAs will be expected to collaborate and cross- train with all of the inpatient teams. The PA works closely with the physician and nursing staff to develop and coordinate a plan of care designed to meet the physical, psychological and social needs of patients and their families. Professional collaboration between inpatient and the ambulatory setting is expected by all PAs.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Manages all aspects of patient care in collaboration with his/her supervising MD and care team
• Examines patients to obtain information about their physical condition
• Orders and interprets diagnostic test results to obtain pertinent medical information
• Obtains, compiles, and records patient medical data which may include admission and discharge notes, daily progress notes and results of examinations
• Prescribes therapy or medications and performs procedures according to DFCI privileges
• Demonstrated ability to work collaboratively with all members of the care team and all DF/BW staff
• Participates in quality improvement projects and patient safety initiatives
• Practices in an efficient manner without compromising high level of patient care
• Works well with and coordinates care amongst attendings, consulting teams, nurses, social worker and other healthcare professionals promoting excellence in patient care
• Adheres to documentation of notes based on standard practice of program
• Participates in precepting of students after training completed. May begin earlier or later based on Chief PA or supervising MD recommendation. (Inpatient Chief PAs must approve inpatient PA preceptors. Proctoring may be recommended for PAs who are unable to participate in the PA student preceptor program.)

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Expert knowledge of general medicine and preferable exposure to hematology/oncology and/or inpatient medicine. Ability to incorporate knowledge of general internal medicine and medical complications unique to oncology patients in day-to-day management of patients will be required
• Must be professional, quality driven, and have the proven ability to work well within a cohesive group of peers. Exercises the highest level of professional judgment and will exercise independent originality in solving problems. Strong communication skills and sound judgment
• Possesses the maturity and confidence to work closely with clinicians, therapists, and team members across the organization. Ability to build working relationships amongst his/her peers and other team members working with inpatient oncology patients
• Demonstrates a commitment to ongoing clinical education and training and exhibits expert knowledge of inpatient oncology and general medicine
• Able to accept instruction and guidance and assume graded responsibility in complex teamwork, while demonstrating an understanding of procedures, policies and documentation required to facilitate PA compliance with hospital standards of care
• Demonstrates ability to work collaboratively with all members of the care team and all DF/BW staff

MINIMUM JOB QUALIFICATIONS:

The position requires a Master's degree and completion of an AAPA/NCCPA-accredited Physician Assistant Studies program. Candidates must be NCCPA certified, hold a license to practice as a Physician Assistant in Massachusetts, and maintain current DEA and Massachusetts Controlled Substance Licenses. Additionally, 100 hours of CME must be completed every 2 years in compliance with national and state regulations.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Provides direct care to adult patients.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$126,100.00 - $204,732.50

The Physician Assistant (PA) is responsible for assisting the Program Attending physicians in the medical management of hematologic (including BMT) and solid tumor oncology patients, as well as patients receiving elective chemotherapy. Inpatient PAs will be expected to collaborate and cross- train with all of the inpatient teams. The PA works closely with the physician and nursing staff to develop and coordinate a plan of care designed to meet the physical, psychological and social needs of patients and their families. Professional collaboration between inpatient and the ambulatory setting is expected by all PAs.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Manages all aspects of patient care in collaboration with his/her supervising MD and care team
• Examines patients to obtain information about their physical condition
• Orders and interprets diagnostic test results to obtain pertinent medical information
• Obtains, compiles, and records patient medical data which may include admission and discharge notes, daily progress notes and results of examinations
• Prescribes therapy or medications and performs procedures according to DFCI privileges
• Demonstrated ability to work collaboratively with all members of the care team and all DF/BW staff
• Participates in quality improvement projects and patient safety initiatives
• Practices in an efficient manner without compromising high level of patient care
• Works well with and coordinates care amongst attendings, consulting teams, nurses, social worker and other healthcare professionals promoting excellence in patient care
• Adheres to documentation of notes based on standard practice of program
• Participates in precepting of students after training completed. May begin earlier or later based on Chief PA or supervising MD recommendation. (Inpatient Chief PAs must approve inpatient PA preceptors. Proctoring may be recommended for PAs who are unable to participate in the PA student preceptor program.)

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Expert knowledge of general medicine and preferable exposure to hematology/oncology and/or inpatient medicine. Ability to incorporate knowledge of general internal medicine and medical complications unique to oncology patients in day-to-day management of patients will be required
• Must be professional, quality driven, and have the proven ability to work well within a cohesive group of peers. Exercises the highest level of professional judgment and will exercise independent originality in solving problems. Strong communication skills and sound judgment
• Possesses the maturity and confidence to work closely with clinicians, therapists, and team members across the organization. Ability to build working relationships amongst his/her peers and other team members working with inpatient oncology patients
• Demonstrates a commitment to ongoing clinical education and training and exhibits expert knowledge of inpatient oncology and general medicine
• Able to accept instruction and guidance and assume graded responsibility in complex teamwork, while demonstrating an understanding of procedures, policies and documentation required to facilitate PA compliance with hospital standards of care
• Demonstrates ability to work collaboratively with all members of the care team and all DF/BW staff

MINIMUM JOB QUALIFICATIONS:

The position requires a Master's degree and completion of an AAPA/NCCPA-accredited Physician Assistant Studies program. Candidates must be NCCPA certified, hold a license to practice as a Physician Assistant in Massachusetts, and maintain current DEA and Massachusetts Controlled Substance Licenses. Additionally, 100 hours of CME must be completed every 2 years in compliance with national and state regulations.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Provides direct care to adult patients.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$126,100.00 - $204,732.50

The Pharmacy Department at the Dana-Farber Cancer Institute places emphasis on the values of reliability, professionalism, cooperation, teamwork, communication, positivity, and inclusiveness. The Pharmacy Technician II, Materials Management is responsible for providing support to pharmacy operations under the supervision of a licensed pharmacist.

The Pharmacy Technician II, Materials Management will staff in pharmacy locations/areas as required. Additional responsibilities may include participating in special projects.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

Pharmacy Technician Duties:

• Practices as a pharmacy technician in accordance with all federal, state, DFCI and Joint Commission policies, regulations, and standards.

• Utilizes multiple systems such as EHR (Electronic Health Record), inventory management systems, medication storage equipment, and other systems to complete and document duties along with identifying issues and reporting them as necessary.

• Maintains the pharmacy inventory (e.g. receiving, sorting, stocking, replenishment, and rotation of the stock); performs and documents quality control steps required for safety and regulatory requirements (e.g. checking expiration date and cycle counting).

• May be assigned to cross-cover other locations or areas (e.g. processing room, outpatient, etc.).

• Communicates and escalates issues or problems.

• Performs other duties as assigned.

Materials Management Technician Duties:

• Receives and fulfills orders from DFCI various departments, vendors, and/or sponsors following the established procedures including quality control steps to ensure proper entry of data in the pharmacy systems.

• Transports inventory and supplies as necessary to storage locations daily.

• Participates in physical inventory semi-annually.

• Participates in special projects as assigned.

• Supports invoice reconciliation process for the financial month-end.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to adjust work time and schedule to meet daily demands in fast-paced environment.

• Ability to utilize pharmacy technology systems.

• Ability to independently troubleshoot issues and assist in resolution or escalation to the appropriate resource.

• Ability to treat all others (fellow pharmacy staff, patients, nurses, providers, support personnel, etc.) with the utmost professionalism and respect.

• Ability to effectively work within a collaborative team-focused environment.

• Participate in department meetings and functions to promote a successful and efficient pharmacy workgroup.

• Ability to effectively communicate both orally and in writing.

• Demonstrate critical thinking skills (ability to analyze information objectively and make a reasoned judgment).

• Strong attention to details.

• Ability to provide effective feedback.

MINIMUM JOB QUALIFICATIONS:

Minimum Education:  
High School graduate or equivalent

Minimum Experience:
2 years of pharmacy technician experience, with at least 1 year of experience of compounding, outpatient/retail, or inventory management experience.

License/Certification/Registration:
Massachusetts Board of Pharmacy Registration as a Pharmacy Technician required. National Pharmacy Technician Certification (PTCB), preferred.

To learn more about why you should join the Pharmacy Department at Dana-Farber, please copy and paste the link below into your browser:
Pharmacy | Careers at Dana-Farber - Dana-Farber Cancer Institute | Boston, MA

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$60,195.20 - $70,543.20

The Pharmacy Department at the Dana-Farber Cancer Institute places emphasis on the values of reliability, professionalism, cooperation, teamwork, communication, positivity, and inclusiveness. The Pharmacy Technician II, Materials Management is responsible for providing support to pharmacy operations under the supervision of a licensed pharmacist.

The Pharmacy Technician II, Materials Management will staff in pharmacy locations/areas as required. Additional responsibilities may include participating in special projects.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

Pharmacy Technician Duties:

• Practices as a pharmacy technician in accordance with all federal, state, DFCI and Joint Commission policies, regulations, and standards.

• Utilizes multiple systems such as EHR (Electronic Health Record), inventory management systems, medication storage equipment, and other systems to complete and document duties along with identifying issues and reporting them as necessary.

• Maintains the pharmacy inventory (e.g. receiving, sorting, stocking, replenishment, and rotation of the stock); performs and documents quality control steps required for safety and regulatory requirements (e.g. checking expiration date and cycle counting).

• May be assigned to cross-cover other locations or areas (e.g. processing room, outpatient, etc.).

• Communicates and escalates issues or problems.

• Performs other duties as assigned.

Materials Management Technician Duties:

• Receives and fulfills orders from DFCI various departments, vendors, and/or sponsors following the established procedures including quality control steps to ensure proper entry of data in the pharmacy systems.

• Transports inventory and supplies as necessary to storage locations daily.

• Participates in physical inventory semi-annually.

• Participates in special projects as assigned.

• Supports invoice reconciliation process for the financial month-end.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to adjust work time and schedule to meet daily demands in fast-paced environment.

• Ability to utilize pharmacy technology systems.

• Ability to independently troubleshoot issues and assist in resolution or escalation to the appropriate resource.

• Ability to treat all others (fellow pharmacy staff, patients, nurses, providers, support personnel, etc.) with the utmost professionalism and respect.

• Ability to effectively work within a collaborative team-focused environment.

• Participate in department meetings and functions to promote a successful and efficient pharmacy workgroup.

• Ability to effectively communicate both orally and in writing.

• Demonstrate critical thinking skills (ability to analyze information objectively and make a reasoned judgment).

• Strong attention to details.

• Ability to provide effective feedback.

MINIMUM JOB QUALIFICATIONS:

Minimum Education:  
High School graduate or equivalent

Minimum Experience:
2 years of pharmacy technician experience, with at least 1 year of experience of compounding, outpatient/retail, or inventory management experience.

License/Certification/Registration:
Massachusetts Board of Pharmacy Registration as a Pharmacy Technician required. National Pharmacy Technician Certification (PTCB), preferred.

To learn more about why you should join the Pharmacy Department at Dana-Farber, please copy and paste the link below into your browser:
Pharmacy | Careers at Dana-Farber - Dana-Farber Cancer Institute | Boston, MA

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$60,195.20 - $70,543.20