Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.  Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.  
2. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
3. As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor.  Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate. 
4. Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
5. Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.
 

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school diploma.

Preferred:
1. Associate’s degree in business or healthcare-related field.

Experience/Skills:
Required:
1. English speaking, reading and writing skills.
2. Strong intrapersonal and communication skills.

Preferred:
1. Previous scheduling and/or phone customer services experience.
2. Previous experience in a health care organization.
3. Bilingual speaking, reading, and writing skills. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Complies with all state and federal standards for compounding medications.
• Proficient with pharmacy technology and equipment. Capable of troubleshooting minor technical problems and knows who to reach out to when escalation is needed to resolve.
• Prepares and packages all forms of medications and compounds as needed. Repackage all bulk medications into unit of use containers, ensure that items are scannable.
• Maintains required documentation in accordance with regulatory and hospital requirements.
• Conducts medication room inspections in assigned patient care area in accordance with regulatory requirements. Removes outdated medications and supplies and provides all needed follow up actions.
• Assembles drugs in an accurate and efficient manner, scanning items from the different warehouse locations using the department’s inventory managements system.

Position Qualifications:

License/Certification/Education:

Required:

• High school diploma or equivalent.
• Current license with the Massachusetts Board of Pharmacy
• Certified by one of the national governing bodies such as Pharmacy Technician Certification Board PTCB, or the National Healthcareer Association ExCPT

Experience/Skills:

Required:

• Position requires proficiency in math and, knowledge and ability to use a computer.
• Must be able to follow oral and written instructions with accuracy, efficiency, and dependability.
• Positive work ethic, motivated and professional demeanor to promote teamwork in the department.

Preferred:

• Pharmacy work experience within the past year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Responsible for the day to day operations within the Outpatient Pharmacy.
• Assists in UMMMC Meds to Beds prescription intake and delivery and documents appropriately on patient medical record and pharmacy tracking report.
• Responds accurately and timely to provider inquiries about discharge prescriptions and documents accordingly on patient medical record. 
• Processes prescriptions through pharmacy computer system.
• Maintains inventory by conducting daily cycle counts, receiving the order, and removing outdated items from active stock.
• Interacts with providers and provider staff to receive and clarify orders.
• Interacts with patients to update them on out of stock, insurance, or other emergent issues.
• Maintains required prescription records as necessary in accordance with regulatory and hospital requirements.
• Enters new prescriptions and refills into the computer system.
• Resolves common adjudication issues and troubleshoots with insurance when necessary.
• Answers doctor and patient telephone calls.
• Appropriately fills and maintains prescription dispensing robot.
• Dispenses prescriptions through point of sale after verifying two patient identifiers.
• Maintains a clean work area and assists in quality indicator monitoring.
• Assists with yearly inventory in assigned areas.
• Participates in identifying problems or areas for improvement and assists supervisor with problem solving projects and improving operations; participates in Continuous Quality Improvement activities and/or teams.

Position Qualifications:

License/Certification/Education:
Required:

• High school diploma or equivalent.  
• Current license with the Massachusetts Board of Pharmacy.
• Certified by one of the national governing bodies such as PTCB, or the National Healthcareer Association ExCPT.

Experience/Skills:
Required:

• Position requires proficiency in math and, knowledge and ability to use a computer.  
• Must be able to follow oral and written instructions with accuracy, efficiency, and dependability.  
• Positive work ethic, motivated and professional demeanor to promote teamwork in the department.

Preferred:

• Preferred to have recent pharmacy work experience within the past 6 months. 

Schedule rotating 8-hour shifts between 6:30 AM and 7:15 PM.

Rotating weekend shifts 8:45 AM to 5:15 PM

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$101,025.60 - $181,854.40

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8AM - 4:30PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5980 IS Enterprise Solution Architecture

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Sr Epic Database Administrator is responsible for the administration, performance, reliability, and lifecycle management of InterSystems Cache and IRIS databases supporting Epic EHR environments. This role ensures stability across production, non production, disaster recovery, and reporting systems while supporting the organization’s transition toward cloud based Epic architectures. The Sr DBA collaborates closely with application teams, infrastructure engineers, cloud architects, and operational leaders to maintain high availability, optimize system performance, and uphold healthcare technology standards.

I. Major Responsbilities:

Database Administration & Environment Management

• Administer, maintain, and optimize InterSystems Cache/IRIS databases supporting Epic environments.
• Create, configure, and manage ODB environments for production, DR, training, and reporting.
• Monitor and tune performance across production and non‑production systems.
• Configure and manage environment refreshes, cloning, journaling, mirroring, backups, and recovery.
• Manage IRIS/Cache internals including globals, locks, security settings, and storage strategies.

Cloud & Infrastructure Support

• Support Epic cloud migration initiatives, particularly Azure‑hosted IRIS environments.
• Configure IRIS mirror failover routines and update endpoints.
• Collaborate with cloud operations to optimize compute, storage, and availability.

Upgrades, Patching & Lifecycle Maintenance

• Apply Cache/IRIS and Epic upgrades.
• Install and maintain monitoring tools such as System Pulse and RedAlert.
• Maintain documentation, runbooks, and operational procedures.

Reliability, Monitoring & Incident Response

• Monitor performance metrics, replication health, journal utilization, and alerts.
• Troubleshoot complex Epic and IRIS/Cache issues.
• Execute DR testing and business continuity procedures.
• Develop automation and scripting to improve reliability.

II. Position Qualifications

License/Certification/Education:

Required

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• Epic ODBA or Epic IRIS certification.

Preferred

• Master’s degree in a relevant field.

Epic Training & Certifications

• Epic IRIS for Health / Database Administration coursework
• Epic System Pulse & RedAlert training
• Epic Upgrade & Release Management courses
• Epic Data Courier & Environment Management training

InterSystems Cache/IRIS Certifications

• InterSystems IRIS System Administration Certification
• IRIS for Health / HealthShare certifications
• Cache Administration or Cache Expert Certification
• IRIS Performance & Scalability training
• IRIS Mirroring & DR training

Cloud & Infrastructure Certifications (Azure Preferred)

• Microsoft Azure Administrator Associate (AZ‑104)
• Azure Database Administrator Associate (DP‑300)
• Azure Solutions Architect Expert
• Azure networking, identity, and security fundamentals

Linux & Systems Training

• Linux Foundation Certified System Administrator (LFCS)
• Red Hat Certified System Administrator (RHCSA)
• Advanced scripting and automation coursework

Healthcare & Security Training

• HIPAA Compliance & Security Awareness (Required)
• Healthcare IT Foundations (HIMSS or similar)
• Cybersecurity fundamentals (Security+ or equivalent)

Operational & Risk Management Training

• ITIL v4 Foundation
• Disaster Recovery, High Availability, and Business Continuity training

Experience/Skills:

Required

• 6+ years Healthcare IT experience supporting Epic environments.
• Proficiency with Linux administration and enterprise monitoring tools.
• Deep understanding of IRIS/Cache internals, replication, mirroring, and global structures.
• Strong Unix/Linux administration and shell scripting skills.
• Effective analytical and communication skills.
• Ability to collaborate with Epic, infrastructure, and cloud teams.
• Strong documentation discipline and ITIL knowledge.
• Experience with cloud migrations, preferably Azure.
• Knowledge of IRIS replication and DR strategies.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium. Position requires work indoors in a patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

II.  Major Responsibilities:

• Performing assistance during audiological evaluations. 
• Responsible for rooming patients and taking patient case history. 
• Program hearing aids for CI and Baha evaluations.
• Completes troubleshooting procedures on hearing technology devices, recommending repairs, and drafting requests for authorization of parts and repairs.  Maintains a tracking system. Instruct patients and families in the use of hearing technology equipment. 
• Enters data into databases for research purposes, and extracts data as needed. Check in hearing technology equipment and document in share-point.  Produces and maintains a variety of statistical records, reports, forms, schedules, and other materials. 
• Performs a variety of administrative duties as necessary. 
• Maintains assigned supplies.  Assures accurate inventory of supplies based on approved levels.  Rotates stock as required.  Initiates requisitions for re-supply or specials items. Maintaining organization of clinical equipment and toys, clinical and research files and records.  Organizing and stocking consult rooms/booths.
• Maintains clinic in a neat and orderly fashion.

III.  Position Qualifications:

License/Certification/Education:

Required:

• Associates degree with a Health Care background. 
• Eligibility to become licensed as an Audiology Assistant in Massachusetts, and will obtain licensure within 3 months of date of hire. Audiology department will provide necessary training for licensure.     

Preferred:

• Bachelor’s degree in Communications Disorder.

Experience/Skills:

Required:

• Knowledge of Audiology field and functions.
• Analytical skills and judgment to interpret data and take the appropriate action as circumstances or situations vary.
• Knowledge of a variety of basic patient care and office procedures.
• Excellent interpersonal skills, empathy, and the desire and ability to interact effectively with children and parents.
• Organization skills, ability to pay attention to detail, and good phone etiquette/customer service.
• Ability to communicate effectively both orally and in writing. 
• Knowledge and use of Microsoft Office products.  

On the job training is available to obtain a license

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.
 

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Hiring Range: $225,000 - $275,000

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, sub-specialty and internal equity considerations.

Location: Worcester, Massachusetts
Facility: UMass Memorial Health – UMass Memorial Medical Center
Department: Neurology
Specialty: Physician – Neurology
Schedule: Full-Time

Join a Growing Neurology Program at UMass Memorial Health

UMass Memorial Medical Group seeks Neurologists and fellowship-trained subspecialists to join our growing Department of Neurology in Worcester, Massachusetts. We are seeking physicians with expertise in Cognitive/Behavioral Neurology, Epilepsy, Headache Medicine, Neuromuscular Medicine, and Neurovascular Neurology.

This is an exciting opportunity to join the clinical and academic environment of UMass Memorial Medical Center, the academic medical center of UMass Memorial Health and clinical partner of UMass Chan Medical School. Our physicians care for a diverse and complex patient population while collaborating with specialists across a comprehensive academic health system.

We welcome experienced physicians and graduating fellows interested in building a rewarding clinical practice while contributing to education, research, mentorship, and program development.

Subspecialty Opportunities

Cognitive & Behavioral Neurology
Care for patients with memory disorders, cognitive impairment, dementia, and neurodegenerative diseases, with opportunities for multidisciplinary care, teaching, research, and program development.

Epilepsy
Provide comprehensive care for patients with epilepsy and seizure disorders, with opportunities involving inpatient and outpatient care, EEG interpretation, multidisciplinary collaboration, and clinical program development.

Headache Medicine
Expand a focused practice caring for patients with migraine and complex headache disorders while collaborating with primary care, emergency medicine, pain medicine, neurosurgery, and other specialties.

Neuromuscular Medicine
Care for patients with peripheral neuropathies, neuromuscular junction disorders, myopathies, motor neuron disease, and related conditions. Opportunities may include EMG/NCS, multidisciplinary clinics, teaching, and research.

Neurovascular Neurology
Join a multidisciplinary program caring for patients with acute and chronic cerebrovascular disease, with opportunities in stroke care, inpatient consultation, outpatient stroke clinics, secondary prevention, and collaboration with neurointerventional radiology, neurosurgery, emergency medicine, and critical care.

Why UMass Memorial?

Our Neurology physicians have opportunities to:

• Build or expand a subspecialty clinical program
• Care for a diverse and complex neurological patient population
• Collaborate with experienced specialists across multiple disciplines
• Teach and mentor medical students, residents, fellows, and advanced practice providers
• Participate in clinical research, clinical trials, and scholarly activities
• Pursue leadership and program-development opportunities
• Practice in a supportive environment focused on clinical excellence, education, innovation, and collaboration

Academic Environment

As the clinical partner of UMass Chan Medical School, UMass Memorial provides opportunities to combine clinical practice with medical education, research, mentorship, and scholarly activity. Physicians may pursue academic interests while those seeking a primarily clinical career benefit from the resources and subspecialty expertise of a comprehensive academic health system.

Qualifications

• MD or DO degree
• Completion of an accredited Neurology residency
• Fellowship training in the applicable subspecialty preferred
• Board certification or eligibility in Neurology
• Subspecialty board certification/eligibility when applicable
• Eligible for Massachusetts medical licensure
• Commitment to patient-centered care and multidisciplinary collaboration

Compensation & Benefits

UMass Memorial Health offers a competitive compensation and benefits package, including:

• Competitive salary and incentive compensation
• Comprehensive benefits and retirement programs
• Paid time off and holidays
• CME allowance and professional development
• Malpractice coverage
• Relocation assistance, where applicable
• Academic advancement and leadership opportunities

Discover Your Next Opportunity at UMass Memorial

Join a growing Neurology program where your expertise, ideas, and leadership can help shape the future of neurological care.

We invite Neurologists and fellowship-trained specialists in Cognitive/Behavioral Neurology, Epilepsy, Headache Medicine, Neuromuscular Medicine, and Neurovascular Neurology to explore opportunities with UMass Memorial Health.

Visit UMass Memorial Medical Group to learn more about our organization. 

 
Qualified candidates may contact Shane Cox, Provider Recruiter, at shane.cox@umassmemorial.org or (508) 826-5147.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Decontamination
a. Collects, receives and records soiled instruments/equipment/devices for decontamination process and associated tasks as outlined by established policy/process, guided by industry regulations/recommendations and manufacturer’s instructions for use (IFU).
b. Utilizes equipment, tools, solutions and personal protective equipment in a prescribed manner while following universal safety precautions.
c. Maintains clean, safe and organized workspace and other associated tasks.
    
2. Inspection/Assembly
a. Inspects for cleanliness and proper functioning, assembles, packages and records instruments/devices and equipment following the established procedure for each.
b. Maintains clean, safe and organized workspace and other associated tasks.

3. Sterilization/High Level Disinfection (HLD)
a. Records and routes instruments/equipment/devices for proper sterilization or HLD as identified and outlined by manufacturer’s IFU and performs identified process/cycle with appropriate equipment.
b. Performs, monitors and records routine safety/efficacy testing of associated equipment in accordance with manufacturer's recommendations and industry standards.
c. Maintains clean, safe and organized workspace and other associated tasks.

4. Sterile Storage 
a. Ensures proper inventory, rotation and distribution of instruments, devices, equipment, supplies and carts as observed by supervisors.
b. Assemble and distribute instruments and supplies according needs of end user.
c. Maintains clean, safe and organized workspace and other associated tasks.    

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school diploma or equivalent.
2. Completion of, or enrollment in an accredited Central Sterile Processing Technician program.
3. Certification is required within one year of employment. Failure to obtain certification within one year will result in termination from this position.

Preferred:
1. Central Sterile Processing Technician Certification. 

Experience/Skills:
Required:
1. Knowledge of sterilization standards/procedures and associated terminology.  
2. Proficiency with basic computer functions.

• Job Profile Summary
  Under the direction of the Sterile Processing Leadership Team, an SPD Technician II will decontaminate, inspect, assemble, high-level disinfect (HLD), sterilize, store, and distribute instruments, devices and medical equipment throughout the UMass Memorial Medical Center, along with other associated tasks. They will utilize infection control and safety practices during all phases of the process while maintaining a clean, safe, and organized workspace. They will contribute towards quality improvement and function independently as technicians.
• Job Description

  Job Description

  I.    Major Responsibilities:
  1.    Charge
  i.    Expected to take charge if they’re the most senior technician (weekday or weekend). Others can volunteer, but they need to take charge if no one is interested. (Will rotate with multiple SPD Tech II’s)

  2.    Continuous Quality Improvement
  i.    Performs quality audits

  3.    Decontamination
  i.    Collects, receives, and records soiled instrumentation, equipment, and devices for the decontamination process and associated tasks as outlined by the established policies and processes, guided by industry regulations and recommendations, and manufacturer’s instructions for use (IFUs).
  ii.    Utilizes equipment, tools, solutions, and personal protective equipment in a prescribed manner while following universal safety precautions.
  iii.    Maintains a clean, safe and organized workspace.
  iv.    Other associated tasks.

  4.    Inspection & Assembly
  i.    Inspects for cleanliness and performs function testing of instrumentation, equipment, and devices.
  ii.    Assembles, packages, and records instrumentation, equipment, and devices following the established procedure for each.
  iii.    Maintains a clean, safe, and organized workspace.
  iv.    Other associated tasks.

  5.    High-Level Disinfection and Sterilization
  i.    Records and routes instrumentation, equipment, and devices for proper sterilization or high-level disinfection (HLD) as identified and outlined by manufacturer’s IFUs.
  ii.    Performs identified HLD process or sterilization cycle with appropriate equipment.
  iii.    Performs, monitors, and records routine safety and efficacy testing of associated equipment in accordance with manufacturer's recommendations and industry standards.
  iv.    Maintains a clean, safe and organized workspace.
  v.    Other associated tasks.

  6.    Sterile Storage
  i.    Ensures proper inventory, rotation, and distribution of instrumentation, equipment, and carts as observed by supervisors.
  ii.    Distributes instruments and supplies according to the needs of the end user.
  iii.    Maintains a clean, safe, and organized workspace.
  iv.    Other associated tasks.

  II.    Standard Staffing Level Responsibilities:
  1.    Complies with established departmental policies, procedures, and objectives.
  2.    Attends variety of meetings, conferences, seminars as required or directed.
  3.    Demonstrates use of Quality Improvement in daily operations.
  4.    Complies with all health and safety regulations and requirements.
  5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
  6.    Maintains regular, reliable, and predictable attendance.
  7.    Performs other similar and related duties as required or directed.

  All responsibilities are essential job functions.

  III.    Position Qualifications:
  License/Certification/Education:
  Required:
  1.    High school diploma or equivalent.
  2.    Central Sterile Processing Technician certification that has been held for one (1) year.

  Experience/Skills:
  Required:
  1.    Knowledge of sterilization standards/procedures and associated terminology.
  2.    Proficiency with basic computer functions.
  3.    Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
  4.    Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Assists with evaluation, preparation, and after care of patients undergoing cardiac catheterization, invasive vascular, or electrophysiology procedures.

2. Prepares, calibrates and operates all equipment used during procedures, including physiologic recorder, x-ray equipment, film processor and life support equipment.

3. Performs quality assurance and maintains related documentation for x-ray equipment, film processor and lead aprons.

4. Monitors documentation related to radiation exposure of HVIL staff.

5. Monitors records, processes and interprets intracardiac pressures & electrocardiographic signals during procedures.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Associate degree

2. Certified Registered Radiology Technologist (RRT)

3. Certified in basic life support.

Experience/Skills:

Required:

1. 5 year’s experience in special procedures, radiographic imaging or equivalent.

2. Experience in advanced life support and surgical techniques.

Preferred:

1. Previous cardiac catheterization, invasive vascular, and/or electrophysiology laboratory experience is preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

6. Documents patient care according to standard procedure.

7. Develops, implements/coordinates and documents Education Plan for patient/family/ significant other.

8. Ensures quality and continuity of care through collaboration with other health care providers.

9. Administers medications, performs treatments, therapies and operates equipment according to policy and procedure. Assists physician with treatment and procedures and special tests as required or directed.

10. Participates in and supports Nursing Governance activities.

11. Assumes responsibility for professional growth. Assists in education and development of staff.

12. Participates in performance improvement initiatives and demonstrate the use of quality improvement in daily operations.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

6. Maintains, regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium. Position requires work indoors in a patient care environment.

Addendum for Milford Regional:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS through either American Heart Association (AHA) or American Red Cross (ARC) is a requirement for every RN within 30 days of hire.

3. ACLS through American Heart Association (AHA) required in select areas (Gannett, MP1, ICU, ED, Cath Lab, Endo, IR, PACU, Float Pool) within 6 months or first scheduled course offering whichever is sooner.

4. PALS through American Heart Association (AHA) required in select areas (PACU, ED) within 6 months or first scheduled course offering whichever is sooner.

5. NRP Advanced Provider through American Academy of Pediatrics (AAP) required in select areas (Maternity) within 6 months or first scheduled course offering whichever is sooner.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting incoming telephone calls
• Triages issues and answering general questions, with the goal of resolving requests in real time
• Completes patient intake for each caller, including those resolved, or those requiring action by disease center New Patient Coordinator
• Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills
• Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines
• Collaborates with New Patient Coordinator team to ensure seamless coverage and task management in times of full and partial staffing levels
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary
• Appropriately arranges resources and materials to support the highest standard of patient experience and visit, i.e. review and organize medical records, coordinate receipt of tissue, ensure receipt of new patient appointment packet
• Answers telephone calls, responds to emails, and manages other referral inputs, as appropriate for new patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management
• Provides program specific information to callers and refer calls as necessary
• Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments
• Provides information to the patient regarding the need for insurance referral(s) and refers calls as appropriate
• Assists in processing paperwork associated with clinical care including managing materials requests, signing up for EMR portal
• Strives to meet defined service levels and key performance indicators
• Other duties and responsibilities as required

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to comprehend and implement new concepts or modifications to processes requests quickly
• Ability to function as an integral member of the team
• Excellent communication, organizational, and customer service skills
• Strong attention to detail
• Must possess the ability to multi-task and problem solve on the spot
• Excellent phone etiquette
• PC proficiency required

MINIMUM JOB QUALIFICATIONS:

The position strongly prefers a bachelor’s degree in health administration or a related field, along with up to 1 year of experience in healthcare and/or customer service.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Interacts with the adult patient population.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Practices as a pharmacy technician in accordance with all federal, state, DFCI and Joint Commission policies, regulations and standards
• Fills medication orders according to policy, while gaining proficiency with advanced preparations
• Ensures timely delivery of medication orders and/or supplies
• Utilizes multiple systems such as EHR (Electronic Health Record, Inventory Management Systems and other systems to complete and document duties. Identify issues and report as necessary
• Maintains the Pharmacy inventory: sorting, stocking, rotation of stock and expiration date checking
• Performs and documents quality control steps as required for safety and regulatory requirements
• Performs cleaning of sterile and non-sterile areas of the pharmacy as assigned
• Trains other employees as assigned
• Communicates and escalates issues or problems
• May be assigned to cross-cover other locations or areas (e.g. materials management, outpatient, infusion, etc.)
• Performs other duties as assigned
• Performs sterile and non-sterile compounding of predominately hazardous drugs in compliance with USP <795>, USP <797>, USP <800>, DFCI policies and procedures and, when applicable research protocols
• Ensures compliance with requirements of medications within Research Protocols as assigned
• Maintains and supports Automated Dispensing cabinets
• Site-Specific Infusion Technician Duties May Include:
• Assist in providing ADS downtime support. Applicable to Chestnut Hill, Satellites and Pediatric
• Assist in performing essential pharmacy inventory functions (e.g. ordering and receiving). Applicable to Chestnut Hill, Satellites and Pediatric

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to accurately perform pharmaceutical calculations
• Ability to utilize pharmacy technology systems
• Ability to develop proficiency of aseptic technique and the compounding of sterile products
• Ability to develop proficiency and mastery of compounding of non-sterile products
• Ability to independently troubleshoot issues and assist in resolution or escalation to the appropriate resource
• Ability to treat all others (fellow pharmacy staff, patients, nurses, providers, support personnel, etc.) with the utmost professionalism and respect
• Ability to effectively work within a collaborative team-focused environment
• Participate in department meetings and functions to promote a successful and efficient pharmacy workgroup
• Ability to effectively communicate both orally and in writing
• Demonstrated critical thinking skills (ability to analyze information objectively and make a reasoned judgment)
• Strong attention to detail

MINIMUM JOB QUALIFICATIONS:

The position requires a high school diploma or equivalent. Prior work experience as a pharmacy technician is not required. The position also requires Massachusetts Board of Pharmacy Registration as a Pharmacy Technician or Pharmacy Technician Trainee, with National Pharmacy Technician Certification (PTCB) to be obtained within 2 years of hire, or a Massachusetts Pharmacy Intern License. For roles at Londonderry or Merrimack Valley satellite locations, the position requires New Hampshire Board of Pharmacy Registration as a Pharmacy Technician.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT: None

To learn more about why you should join the Pharmacy Department at Dana-Farber, please copy and paste the link below into your browser:Pharmacy | Careers at Dana-Farber - Dana-Farber Cancer Institute | Boston, MA

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Practices as a pharmacy technician in accordance with all federal, state, DFCI and Joint Commission policies, regulations and standards
• Fills medication orders according to policy, while gaining proficiency with advanced preparations
• Ensures timely delivery of medication orders and/or supplies
• Utilizes multiple systems such as EHR (Electronic Health Record, Inventory Management Systems and other systems to complete and document duties. Identify issues and report as necessary
• Maintains the Pharmacy inventory: sorting, stocking, rotation of stock and expiration date checking
• Performs and documents quality control steps as required for safety and regulatory requirements
• Performs cleaning of sterile and non-sterile areas of the pharmacy as assigned
• Trains other employees as assigned
• Communicates and escalates issues or problems
• May be assigned to cross-cover other locations or areas (e.g. materials management, outpatient, infusion, etc.)
• Performs other duties as assigned
• Performs sterile and non-sterile compounding of predominately hazardous drugs in compliance with USP <795>, USP <797>, USP <800>, DFCI policies and procedures and, when applicable research protocols
• Ensures compliance with requirements of medications within Research Protocols as assigned
• Maintains and supports Automated Dispensing cabinets
• Site-Specific Infusion Technician Duties May Include:
• Assist in providing ADS downtime support. Applicable to Chestnut Hill, Satellites and Pediatric
• Assist in performing essential pharmacy inventory functions (e.g. ordering and receiving). Applicable to Chestnut Hill, Satellites and Pediatric

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to accurately perform pharmaceutical calculations
• Ability to utilize pharmacy technology systems
• Ability to develop proficiency of aseptic technique and the compounding of sterile products
• Ability to develop proficiency and mastery of compounding of non-sterile products
• Ability to independently troubleshoot issues and assist in resolution or escalation to the appropriate resource
• Ability to treat all others (fellow pharmacy staff, patients, nurses, providers, support personnel, etc.) with the utmost professionalism and respect
• Ability to effectively work within a collaborative team-focused environment
• Participate in department meetings and functions to promote a successful and efficient pharmacy workgroup
• Ability to effectively communicate both orally and in writing
• Demonstrated critical thinking skills (ability to analyze information objectively and make a reasoned judgment)
• Strong attention to detail

MINIMUM JOB QUALIFICATIONS:

The position requires a high school diploma or equivalent. Prior work experience as a pharmacy technician is not required. The position also requires Massachusetts Board of Pharmacy Registration as a Pharmacy Technician or Pharmacy Technician Trainee, with National Pharmacy Technician Certification (PTCB) to be obtained within 2 years of hire, or a Massachusetts Pharmacy Intern License. For roles at Londonderry or Merrimack Valley satellite locations, the position requires New Hampshire Board of Pharmacy Registration as a Pharmacy Technician.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT: None

To learn more about why you should join the Pharmacy Department at Dana-Farber, please copy and paste the link below into your browser:Pharmacy | Careers at Dana-Farber - Dana-Farber Cancer Institute | Boston, MA

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

The Knowledge Systems Group (KSG) builds systems for precision oncology at Dana-Farber, including MatchMiner for clinical trial matching and the cBioPortal for exploration of cancer clinico-genomic data.

These systems draw on standard analytical outputs as well as supplemental genomic, transcriptomic and clinical biomarkers generated by KSG. This role focuses on generating those supplemental biomarkers, contributing the genomics, transcriptomics and bioinformatics expertise to support it.

In this role, you will work with DFCI faculty to understand their requests and translate those into clear specifications that the engineering team can build. The Scientist II works directly with oncologists, pathologists, and researchers to prioritize biomarker selection, establish requirements, select computational methods, develop quality control metrics, prototype data visualization and delivery mechanisms, and transform these scientific decisions into technical specifications which engineers can readily implement. Much of the current work centers on genomic and transcriptomic profiling data: targeted cancer gene panel, whole exome DNA (WES), and RNA sequencing. Those data get turned into clinical biomarkers for trial matching and captured in cBioPortal for research exploration.

This is a multi-omics literate role that faces outward. The Scientist II has to be fluent enough in cancer genomics and transcriptomics to earn a researcher's trust, and comfortable enough with software to keep several concurrent builds organized and on track.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

- Biomarker definition and prioritization. Identify the clinical biomarkers DFCI faculty need, and decide how each is computed, interpreted, and displayed.

- Genomics analysis and quality. Work hands-on with WES and RNAseq data, write bioinformatics pipelines, validate biomarker outputs, and keep current with the relevant cancer genomics methods and literature.

- Clinical biomarker reporting. Work with KSG's genomics team to surface clinical biomarkers derived from NGS molecular profiling for use in clinical trial matching.

- Genomics data in cBioPortal. Work with KSG’s cBioPortal team to capture the relevant clinical biomarkers and genomic data, especially RNAseq-derived results.

- Scientific direction for the engineering team. Provide engineers well-defined software and bioinformatics workflow specifications, review the approach for scientific correctness, keep the scope honest, and mentor junior team members.

- Faculty and researcher partnership. Meet with oncologists, pathologists, and researchers; capture requirements; keep requests organized; and be able to assert when the data will not support a request.

- Data quality and reproducibility. Keep biomarker definitions documented, versioned, and reproducible so results can be trusted and rebuilt.

Knowledge, skills, and abilities

- Cancer-omics depth (required). Hands on familiarity with cancer genomics and transcriptomics data (targeted gene panels, WES, and RNA sequencing) and a thorough understanding of the biology and analysis associated with those assays.

- Researcher facing judgment (required). Comfortable taking requirements directly from researchers and clinicians, and capable of discerning and asserting what the data supports.

- Software fluency and direction setting (required). Enough exposure to software projects to set scientific direction with engineers, review approach and scope, and keep a build on track.

- Scientific and product judgment. Able to define a biomarker or data element, decide how it should be reported and visualized, and prioritize across competing clinical and research requests.

- Highly organized. Keeps multiple requests, definitions, and deliverables moving without dropping threads.

- Technical leadership and mentoring. Comfortable guiding a small group of engineers on the science: setting direction, reviewing work, and providing the team opportunities to learn and grow in their understanding.

- Communication. Explain genomic and transcriptomic methods and their limitations to both technical and clinical audiences.

- Strong interpersonal skills. Able to work effectively as part of a team, and with individuals spanning clinical, research and technical roles.

Minimum job qualifications

- Education: PhD in genomics, computational biology, bioinformatics, or a related field required.

- Cancer genomics experience (required): Demonstrated hands-on experience with cancer-omics data and direct work with genomics/transcriptomic researchers or clinicians.

- Software project experience (required): Some experience with software projects and coordinating with engineers, enough to set scientific direction and keep a build on scope.

- 6 to 9 years of relevant experience post undergraduate (1 to 2 years post advanced degree), with progressively increasing scope and complexity.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

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Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$85,000.00 - $104,650.00

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respiration, blood pressure and pulse oxymetry).  Measures and records patients’ weights and heights. 
8.    Performs EKG’s, Point of Care (POC) tests and bladder scanning. Collects, labels and prepares specimens for transport to lab.  
9.    Performs other selected unit specific procedures, such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
10.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure.
11.    Observes, measures, records oral food and fluid intake.  Refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed. 
12.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
13.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
14.    Replenishes patient and unit supplies and equipment as needed.
15.    Requests assistance from identified resources when more direction is needed.  
16.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis. 
 
Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:

Required:

1.    Minimum of a high school education or GED.
2.    Basic Life Support certification within 30-days as a condition of employment. 

Experience/Skills:

Required:
1.    Ability to read, write and communicate in English in a clear and concise manner.
2.    Basic computer skills
3.    Basic Medical Terminology knowledge. 
4.    Must be able to remain calm when under stress or in emergency situations

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

For TA Purposes:

PCA II -

Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
Job Description
Job Description
I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry).  Measures and records patients’ height and weight. 
8.    Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards.  Collects, labels and prepares specimens for transport to lab.  
9.    Phlebotomy in certain locations.
10.    Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
11.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
12.    Observes, measures, records oral food and fluid intake.  Sets up full strength tube feeding solutions and refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed.    
13.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
14.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
15.    Replenishes patient and unit supplies and equipment.
16.    Requests assistance from identified resources when more direction is needed.  
17.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
18.    Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Current Basic Life Support.

Experience/Skills:
Required:
1.    Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCA I.
2.    Prior inpatient/outpatient care experience or clinical care training.
3.    Ability to read, write and communicate in English in a clear and concise manner. 
4.    Medical Terminology.
5.    Computer skills. 
6.    Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.  
7.    Must have proven problem-solving abilities for routine situations.
8.    Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1.    Performs specialized or general procedures according to established departmental protocols.
2.    Performs ultrasound procedures for vascular, obstetrical and other specific areas as required.
3.    Operates all types of Ultrasound equipment.  Will perform portable exams in various
4.    areas throughout the hospital to include the Operating Room and Intensive Care Units.  Records images and makes hard copies where applicable.
5.    Uses IDXrad to schedule and complete exams if applicable.  Process labels, folders and films.  
6.    Assists in the care and maintenance of facilities, equipment and supplies.  Maintains
7.    clean and safe work area.  Reports any hazardous conditions or equipment breakdown to supervisor.
8.    Provides proper patient care. Interviews patients for required information. Explains procedures to patients to ensure their understanding, cooperation, comfort and to optimize test results. Positions patients as required. Exercises care when moving patients to ensure their comfort and safety. Takes vital signs as required; informs physician of changes.
9.    Maintains patient records and statistics accurately. 
10.    Labels scans properly to assist in diagnosis. Labels sonograms to ensure correct identification. Provides test information to physicians; immediately notifies physicians of results revealing patient risks.
11.    Maintain records, reports and files as required or directed

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1.    American Registry of Diagnostic Medical Sonographers (ARDMS) eligible.

Experience/Skills:

Required:
1.    Specialized post-secondary training equal to two years of college. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1.    Performs specialized or general procedures according to established departmental protocols.
2.    Performs ultrasound procedures for vascular, obstetrical and other specific areas as required.
3.    Operates all types of Ultrasound equipment.  Will perform portable exams in various
4.    areas throughout the hospital to include the Operating Room and Intensive Care Units.  Records images and makes hard copies where applicable.
5.    Uses IDXrad to schedule and complete exams if applicable.  Process labels, folders and films.  
6.    Assists in the care and maintenance of facilities, equipment and supplies.  Maintains
7.    clean and safe work area.  Reports any hazardous conditions or equipment breakdown to supervisor.
8.    Provides proper patient care. Interviews patients for required information. Explains procedures to patients to ensure their understanding, cooperation, comfort and to optimize test results. Positions patients as required. Exercises care when moving patients to ensure their comfort and safety. Takes vital signs as required; informs physician of changes.
9.    Maintains patient records and statistics accurately. 
10.    Labels scans properly to assist in diagnosis. Labels sonograms to ensure correct identification. Provides test information to physicians; immediately notifies physicians of results revealing patient risks.
11.    Maintain records, reports and files as required or directed

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1.    American Registry of Diagnostic Medical Sonographers (ARDMS) eligible.

Experience/Skills:

Required:
1.    Specialized post-secondary training equal to two years of college. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Employment Type:

Shift:

Description:

Position Summary:

Provide evaluation and treatment for patients on inpatient rehab unit. Participate in all aspects of their care including compliance and regulatory requirements, attending team conferences, completing family/care partner training, making recommendations for DME upon discharge, work with team to facilitate successful discharge to community setting. Weekends/holidays required on rotating basis.  Occasional work on acute care unit may be required based on census/staffing.  Prefer candidate with experience working with SCI and TBI population.

Essential Functions and Responsibilities:

• Provides quality patient care by considering the age specific, development and cultural needs through competent clinical practice.  Demonstrates unit/area competencies.

• Identifies and assists in resolution of problems related to safety, sanitation and maintenance of the environment.

• Practices effective communication in all interactions (patient, visitor, co-worker, etc.)

• Promotes a positive work environment by demonstrating teamwork.

• Orients patients and families to the therapeutic purposes and procedures of Occupational Therapy.

• Instructs patients and families in individualized home programs.

• Participates in departmental quality assurance and improvement activities.

• Provides for his/her own professional growth and education and contributes to staff development activities.

• Supervises Occupational Therapy fieldwork students as assigned by the Clinical Coordinator or Student Program Coordinator.

• Stays up to date on all participating insurance guidelines for rehabilitation services.

• Provides thorough documentation on each patient interaction.  Documentation must be timely and include all pertinent information required by state law, accrediting agencies and 3rd party payers.

• Completes daily charges for each patient while adhering to ethical practices per insurance guidelines for each payer.

• Works with site leader and secretarial staff to ensure schedules are managed well to achieve targeted productivity and clinic budget.

• Participates in regularly scheduled staff meetings.

Other Functions and Responsibilities:

Performs other duties as assigned.

Required Education, Experience and Certification/Licensure:

Bachelor's Degree in Occupational Therapy from accredited university and licensure in the State of Michigan. Certification with the NBCOT preferred. Experience working with SCI and TBI population is preferred.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Oversight of the clinical trials start-up process from receipt of protocols through the Scientific Review Committee and IRB submissions, and site activation activities
• Responsible for data reporting and management, collection of source documents, use and development of case report forms, adverse events reporting, filing, and archiving of study records, and resolution of data queries
• May prepare and or complete regulatory related reports and IRB submissions. Maintain and organize study participant/subject trial binder and regulatory binders, enter all required study data on an ongoing basis and as applicable
• Ensure all study related samples are collected, properly prepared, and shipped according to the protocol requirements and IATA/DOT regulations
• Collaborate with other departments such as Protocol Scheduling, Materials Management, the Clinical Research Laboratory, Pharmacy, Research Nursing, and other departments, as needed per the requirements of the clinical trial
• Responsible for organizing and preparing for both internal and external auditing and study monitoring visits
• Coordination and management of clinical trials throughout the trial life cycle, including communication with sponsors and regulatory authorities
• Close-out of clinical trials, including contributing to research articles, audit preparation, and communication with regulatory agencies and other disciplines involved
• Interact with study participants as directed/required by the protocol and/or study team
• May be responsible for tissue sample collection per trial requirements

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Excellent organization and communications skills required
• Strong interpersonal skills – ability to effectively interact with all levels of staff and externals contacts
• Must be detail oriented
• Ability to effectively manage time and prioritize workload
• Must practice discretion and always adhere to hospital confidentiality guidelines
• Must have computer skills including the use of Microsoft Office

MINIMUM JOB QUALIFICATIONS:

The position requires a bachelor's degree or 2 years of experience as a Dana-Farber Clinical Research Coordinator. Candidates should have 1-3 years of relevant experience, with a preference for those with a background in medical or scientific research or a technology-oriented business environment.

SUPERVISORY RESPONSIBILITIES:

Orients and assists in training new staff.

PATIENT CONTACT:

May have contact with Adult and Pediatric patients of all ages and populations. May distribute protocol schedules, quality of life surveys or other study-related questionnaires, subject diaries, and/or conduct follow-up communication with patients.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Dr. Vokler Hovestadt is hiring a Postdoctoral Research Fellow- Biostatistics/Machine Learning for his lab!

The Hovestadt Lab in the Department of Pediatric Oncology at Dana-Farber Cancer Institute (https://hovestadtlab.github.io, affiliations with Boston Children’s Hospital and the Broad Institute of MIT and Harvard) is seeking a highly motivated computational postdoctoral research fellow. Our lab studies childhood brain tumors and leukemias, two of the most common cancers in children. We aim to better understand tumor biology using cutting-edge experimental and computational approaches. Translational goals of our research include the development of more accurate patient classification systems and novel treatment strategies.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Requirements

The postdoctoral fellow will apply modern AI techniques to accurately predict clinical outcomes and provide treatment recommendations for children with cancer. Towards this goal, the postdoc will work with large genomic datasets derived from thousands of patients. The project provides ample opportunity to advance scientific skills and to collaborate with world renowned experts in the fields of childhood brain tumor research and epigenomics. Candidates need to be passionate about cancer research and intrinsically motivated. Creativity and innovative/independent thinking are a must.

Qualifications

• A PhD in Computational Biology, Biostatistics, Computer Science, or related discipline

• Strong interest in working with large biomedical/genomic datasets

• Experience in developing/applying modern AI approaches

• Demonstrated ability to work collaboratively with scientists from other disciplines

• Good oral and written communication skills

• An outstanding academic track record

Interested applicants must apply to the position and send a cover letter with their CV to James McLean ([email protected]). Letters of support will be asked for later.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

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Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$72,000.00 - $76,385.00

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Performs pre-analytical specimen processing: Receives patient specimens from within the institute and outside institutions.
• Becomes familiar with patient and specimen requirements; stores and transports specimens according to procedures; ensure specimen integrity is preserved at all times.
• Unloads and loads the pneumatic tube system and accurately distributes specimens; does routine and STAT specimen delivery runs to BWH laboratories; does specimen pick up runs from clinic locations at DFCI.
• Receives specimens into the Laboratory Information System (LIS) by scanning barcodes or manual entry.
• Verifies upon receipt that all samples are labeled according to the policy and addresses variances according to policies.
• Documents in the LIS any specimen or test cancellations per policy; contacts the appropriate provider or reference laboratories with questions regarding discrepancies with test orders or specimen containers.
• Processes add on tests according to policy.
• Processes tests sent out to reference laboratories; communicates with reference labs as needed.
• Processes specimens by loading the pre-analytic automation system or via centrifugation, aliquoting, storing, and shipping per test requirements.
• Performs various quality checks to ensure all requests are accurate before dispensing the specimens to the appropriate performing lab.
• Responds to telephone inquiries to assist providers, nurses and other caregivers with lab tests, test requirement and result inquiries.
• Performs all duties with accuracy and efficiency to ensure patient care is not compromised.
• Utilizes electronic system for faxed test results from reference laboratories.
• Uploads test results coming from outside reference laboratories into the patient’s electronic medical record via the SFA.
• Reviews pending lists as required; addresses and corrects discrepancies or pending results by contacting the reference lab and the provider as necessary.
• Participates and may lead in training new team members.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Develops knowledge to accurately and efficiently ensure all test requests are in the LIS.
• Understands lab safety policy and procedures and Department of Transportation specimen shipping regulations.
• Understands specimen processing for all specimen types.
• Good communication and interpersonal skills, including phone etiquette; customer service skills.
• Computer skills.
• Ability to work well in a heavily team-oriented environment.
• Ability to work efficiently and effectively in a fast-paced environment.
• Ability to work well under pressure.
• Capacity to remain flexible and multitask is key.

Minimum Job Qualifications

• High School diploma required, AS or BS in a physical science preferred.
• 0 years of experience in a health care or laboratory setting required.

License/Certification/Registration Required: None

Supervisory Responsibilities: No

Patient Contact: None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting incoming telephone calls
• Triages issues and answering general questions, with the goal of resolving requests in real time
• Completes patient intake for each caller, including those resolved, or those requiring action by disease center New Patient Coordinator
• Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills
• Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines
• Collaborates with New Patient Coordinator team to ensure seamless coverage and task management in times of full and partial staffing levels
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary
• Appropriately arranges resources and materials to support the highest standard of patient experience and visit, i.e. review and organize medical records, coordinate receipt of tissue, ensure receipt of new patient appointment packet
• Answers telephone calls, responds to emails, and manages other referral inputs, as appropriate for new patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management
• Provides program specific information to callers and refer calls as necessary
• Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments
• Provides information to the patient regarding the need for insurance referral(s) and refers calls as appropriate
• Assists in processing paperwork associated with clinical care including managing materials requests, signing up for EMR portal
• Strives to meet defined service levels and key performance indicators
• Other duties and responsibilities as required

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to comprehend and implement new concepts or modifications to processes requests quickly
• Ability to function as an integral member of the team
• Excellent communication, organizational, and customer service skills
• Strong attention to detail
• Must possess the ability to multi-task and problem solve on the spot
• Excellent phone etiquette
• PC proficiency required

MINIMUM JOB QUALIFICATIONS:

The position strongly prefers a bachelor’s degree in health administration or a related field, along with up to 1 year of experience in healthcare and/or customer service.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Interacts with the adult patient population.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Oversight of the clinical trials start-up process from receipt of protocols through the Scientific Review Committee and IRB submissions, and site activation activities
• Responsible for data reporting and management, collection of source documents, use and development of case report forms, adverse events reporting, filing, and archiving of study records, and resolution of data queries
• May prepare and or complete regulatory related reports and IRB submissions. Maintain and organize study participant/subject trial binder and regulatory binders, enter all required study data on an ongoing basis and as applicable
• Ensure all study related samples are collected, properly prepared, and shipped according to the protocol requirements and IATA/DOT regulations
• Collaborate with other departments such as Protocol Scheduling, Materials Management, the Clinical Research Laboratory, Pharmacy, Research Nursing, and other departments, as needed per the requirements of the clinical trial
• Responsible for organizing and preparing for both internal and external auditing and study monitoring visits
• Coordination and management of clinical trials throughout the trial life cycle, including communication with sponsors and regulatory authorities
• Close-out of clinical trials, including contributing to research articles, audit preparation, and communication with regulatory agencies and other disciplines involved
• Interact with study participants as directed/required by the protocol and/or study team
• May be responsible for tissue sample collection per trial requirements

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Excellent organization and communications skills required
• Strong interpersonal skills – ability to effectively interact with all levels of staff and externals contacts
• Must be detail oriented
• Ability to effectively manage time and prioritize workload
• Must practice discretion and always adhere to hospital confidentiality guidelines
• Must have computer skills including the use of Microsoft Office

MINIMUM JOB QUALIFICATIONS:

The position requires a bachelor's degree or 2 years of experience as a Dana-Farber Clinical Research Coordinator. Candidates should have 1-3 years of relevant experience, with a preference for those with a background in medical or scientific research or a technology-oriented business environment.

SUPERVISORY RESPONSIBILITIES:

Orients and assists in training new staff.

PATIENT CONTACT:

May have contact with Adult and Pediatric patients of all ages and populations. May distribute protocol schedules, quality of life surveys or other study-related questionnaires, subject diaries, and/or conduct follow-up communication with patients.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).