Description

CHRISTUS Spohn Hospital Beeville is designated by the Texas Department of Health as a Level IV Trauma Center, providing 24 hour emergency and intensive care services for critically ill or injured patients, and stabilizing some 16,500 patients in the ER each year. CHRISTUS Spohn Hospital Beeville offers Emergency Services, Intensive Care, Medical Surgical Services, Obstetrics, Surgical Services, Critical Care, and Rehabilitation Services. The hospital has three operating rooms; eight same-day surgery rooms; two endoscopy rooms; an expanded recovery area; new cardiopulmonary service area and an expanded outpatient services wing. Women’s Services includes nine birthing suites and a full service nursery, with access to a level III Neonatal Intensive Care Unit.

Summary:

Organizes and conducts medically prescribed physical therapy programs to restore function, prevent disability following disease, injury or loss of a body part, and helps patients reach maximum performance levels. Plans therapy involving physical exercise, massage, heat, water, etc. Utilizes various mechanical and electrical equipment, and prosthetic and orthotic devices. Evaluates, records and reports on patient progress.

Responsibilities:

Responsible for interpreting and carrying out the prescription of the physician per practice act guidelines.
Responsible for overall direction, utilization, supervision, and instruction of physical therapy assistants; support staff; volunteers and students utilized in the department
Assists, by providing input, with performance evaluations of assistants and support staff
Responsible for protection of confidential data and the safety and welfare of patients and other associates.
Performs other duties as assigned.

Requirements:

Education

Graduate of an accredited school of Physical Therapy
Knowledgeable of the American Physical Therapy Association Code of Ethics and the Guide to Physical Therapy Practice. Excellent communication skills

Experience

New graduates accepted; experience preferred

Licenses, Registrations, or Certifications

Current license by the Texas Board of Physical Therapy & Occupational Therapy Examiners
CPR (American Heart Association)

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time

Trego County Lemke Memorial Hospital's *Trego County Lemke Memorial* is looking for a full-time *Licensed Specialist Clinical Social Worker for the WaKeeney & Ellis Family Care Clinics.*

POSITION OVERVIEW

As part of our Behavioral Health Services. This position will be responsible for the diagnosis, design, and delivery of social work treatment for a caseload of patients and/or families. Collaborates with and teaches other health care providers and refers to community resources as appropriate. Provides professional social work services across the hospital setting, including inpatient, outpatient, emergency, and care coordination needs as appropriate to the organization. They may provide behavioral health assessment, diagnosis, treatment planning, and therapeutic interventions within their scope of practice.

Essential Job Functions

* Conduct psychosocial assessments of patients and families to identify emotional, social, financial, and environmental needs.

* Develop and implement individualized social work treatment plans based on patient and family needs.

* Provide individual, family, and crisis counseling and supportive interventions.

* Assist patients and families in coping with illness, injury, loss, grief, trauma, and significant life changes.

* Participate in discharge planning and coordinate appropriate posthospital services and follow-up care.

* Identify and connect patients with community resources, including behavioral health services, housing, transportation, financial assistance, home health, hospice, long-term care, and other support services.

* Collaborate with physicians, nursing, rehabilitation, respiratory care, and other members of the interdisciplinary health care team.

* Provide education to patients, families, and health care staff regarding psychosocial needs and available resources.

* Advocate for patients and families while promoting patient rights, dignity, safety, and informed decision-making.

* Assist with crisis intervention, including assessment of safety concerns and appropriate referral or intervention.

* Assess and respond appropriately to behavioral health, substance use, domestic violence, abuse, neglect, and other psychosocial concerns within the scope of practice and applicable laws.

* Make appropriate referrals to mental health providers, social service agencies, and other community organizations.

* Assist with coordination of care for patients with complex medical and psychosocial needs.

* Maintain accurate, timely, and confidential documentation in the electronic medical record.

* Participate in interdisciplinary rounds, case conferences, and quality improvement activities as appropriate.

* Maintain working knowledge of local, regional, state, and federal resources available to patients and families.

* Comply with hospital policies, professional standards, applicable Kansas laws and regulations, and confidentiality requirements.

* Participation in behavioral health treatment planning and interdisciplinary treatment team meetings, as applicable.

* Services are provided within the individual’s scope of practice, demonstrated competency, hospital policies, and assigned responsibilities.

* Maintain Behavioral Health documentation completed in a timely manner. Including assessments, treatment plans, progress notes, and individual/group therapy documentation.

* Maintain professional competency through continuing education and participation in professional development activities.

* Other duties as assigned.

QUALIFICATIONS

* Current, unrestricted Licensed Specialist Clinical Social Worker (LSCSW) license in the State of Kansas.

* Clinical training and experience in assessment, counseling, crisis intervention, and psychosocial treatment.

* Knowledge of social work principles, behavioral health, community resources, discharge planning, and care coordination.

* Current CPR/BLS certification or ability to obtain certification within the required timeframe. Must maintain required licensure and continuing education throughout employment.

*CAREER OPPORTUNITY*

*We offer a competitive salary and excellent benefits. Applications are available through the hospital business office or online at our website. 320 N. 13th St., WaKeeney, Kansas 67672 (785) 743-2182 www.tclmh.org Our Family Caring For Yours *

*INSTRUCTIONS ON HOW TO APPLY:*

Please send application, resume, education, licensure/certifications (if applicable)to Human Resources, 320 N 13th St., WaKeeney, KS 67672. They may also be dropped off at the hospital business office, emailed to [email protected] or faxed to (785) 743-6317. To request an application by mail or email, please email or call (785) 743-2182. *Applications also available on our website: www.tclmh.org*

\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*

We are a progressive CAH hospital with in-patient, swing bed, out-patient, home health, assisted living, long-term care, and clinic services.

Candidates must be energetic, possess strong leadership skills, willing to work as a team, have a positive attitude, friendly and compassionate toward patients.

For hospital information: www.tclmh.org

For community information: www.tregocountyks.com

TCLMH is an Equal Opportunity Provider/Employer (EOE) and a tobacco free campus.

Job Type: Full-time

Benefits:

* 401(k)

* Dental insurance

* Health insurance

* Paid time off

* Retirement plan

* Vision insurance

Work Location: In person

*We're Hiring: Full-Time Physical Therapist | Paoli, PA The Best Physical Therapists Don't Want High Volume. They Want High Impact.*

If you became a Physical Therapist to restore movement, rebuild confidence, and truly change lives—not chase productivity—we should talk.

At *Hayes Physical Therapy*, we've spent more than 27 years building a different kind of practice.

One where therapists have the *time*, *autonomy*, and *advanced technology* to provide exceptional care.

Whether a new grad or a seasoned physical therapist, if you are looking for a path towards professional development working alongside a team who puts pride and excellence into everything we do or a path towards leadership....we want to to talk to you!

✅ One-on-one patient care

✅ 40–60 minute treatment sessions

✅ No double-booking

✅ Collaborative mentorship

✅ Clinical autonomy

✅ Advanced Manual Therapy

✅ Neubie Neuromuscular Technology

✅Winback Technology

✅ Class IV Laser Therapy

✅ HRV Performance & Recovery Testing

✅ Vestibular Rehabilitation

✅ TPI Golf Performance/KVEST

✅ Sports Performance & Injury Prevention

We don't believe great therapists should spend their days rushing from patient to patient.

We believe they deserve the opportunity to think critically, solve complex movement problems, and build lasting relationships that truly change lives.

*Who Thrives at Hayes PT?*

You're passionate about learning.

You love solving difficult cases.

You believe every patient deserves your full attention.

You're excited by innovation.

You value teamwork, humility, integrity, and compassion.

You don't just want another job.

You want to build a career you're proud of.

*Compensation & Benefits*

We believe exceptional clinicians deserve exceptional support.

*Base Salary:* *$75,000–$95,000+*

*Performance Compensation:* Additional performance-based compensation commensurate with experience, clinical excellence, leadership, patient outcomes, and contribution to the continued success of Hayes Physical Therapy.

We also offer:

* Paid Time Off
* Paid Holidays
* 401(k)
* Health Benefit Stipend
* Continuing Education Support
* Structured Mentorship
* Leadership Development
* Flexible Scheduling
* Access to Advanced Clinical Technologies
* Opportunities to develop specialty programs and grow professionally

*A Personal Invitation*

When I founded Hayes Physical Therapy, my vision wasn't to build the biggest clinic.

It was to build the kind of practice I would trust with my own family—a place where patients receive individualized care and therapists have the time, support, and freedom to provide their very best.

If you're looking for more than another position—if you're looking for a career with purpose—I would love the opportunity to meet you.

— *Christine Hayes, PT*
Founder & Owner

*We're not looking for the next available Physical Therapist.We're looking for the next great Hayes Physical Therapist.*

If you're ready to love physical therapy again, we'd love to have a confidential conversation.

*Hayes Physical Therapy*
Paoli, Pennsylvania

*610-695-9913*

Visit *chayespt.com/careers* to learn more or apply.

Please *share this post* with a Physical Therapist who deserves to love where they work.

Pay: $75,000.00 - $95,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Continuing education credits
* Health insurance
* Paid time off

Work Location: In person

Position Summary:

The PT - Physical Therapist provides direct rehab care in physical therapy to patients upon physician referral in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, and Licensure Requirements:

* Graduate of an accredited program in physical therapy, BSPT, MSPT, or DPT (2003 or later must have MSPT or DPT)
* Currently registered/licensed in applicable State. Must maintain an active license in good standing throughout employment.
* One (1) year experience preferred; new grads welcome to apply
* CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment.

Specific Job Requirements:

* Participates in community health matters/projects as appropriate
* Proficient in Microsoft Word, Excel, and e mail
* Liaisons with patients, families, support departments, etc., to adequately plan for patient needs
* Must demonstrate good body mechanics at all times
* Make independent decisions when circumstances warrant such action
* Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
* Implement and interpret the programs, goals, objectives, policies, and procedures of the department
* Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
* Maintains professional working relationships with all associates, vendors, etc.
* Maintains confidentiality of all proprietary and/or confidential information
* Understand and follow company policies including harassment and compliance procedures
* Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

Essential Functions:

* Follow physical therapy treatment plans for patients
* Establish, assess, and modify realistic, measurable, timely, and functional goals
* Oversee and evaluate care given by PTAs, Rehab Aides, and PT and PTA students
* Chart appropriately and timely
* Utilize therapy software appropriately and accurately
* Exhibit excellent customer service and a positive attitude towards patients
* Assist in the evacuation of patients
* Demonstrate dependable, regular attendance
* Concentrate and use reasoning skills and good judgment
* Communicate and function productively on an interdisciplinary team
* Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
* Read, write, speak, and understand the English language

An Equal Opportunity Employer

*Join The Smilist Dental in Central Square, NY — General Dentist Opportunity - $75,000 Sign-On / Retention Bonus*

*About Central Square, NY*

Central Square, NY is a welcoming community in the heart of the Syracuse Metro Area — a place where friendly neighbors, scenic outdoor recreation, and a relaxed small-town lifestyle come together. With easy access to Oneida Lake, local amenities, and the cultural energy of nearby Syracuse, Central Square is a great place to grow both personally and professionally.

Whether it’s boating on the lake, experiencing the beauty of Chittenango Falls, enjoying local dining, or building lasting patient relationships, Central Square offers a thriving community that values health and quality of life.

*Position: General Dentist — Central Square, NY*

We’re seeking a skilled, patient-centric General Dentist to join our dedicated team at our Central Square practice. This role offers clinical autonomy, support from a collaborative team, and the tools you need to provide outstanding patient care.

*What You’ll Do:*

● Provide high-quality comprehensive dental care to a loyal patient base.

● Work with modern dental technology in a well-equipped practice.

● Maintain a productive schedule while focusing on patient experience and clinical outcomes.

● Collaborate with support staff and contribute to a compassionate, team-oriented environment.

*Qualifications:*

● DDS or DMD from an accredited dental school.

● Active NY dental license in good standing and active or in-process DEA license.

● Minimum of 1 year of clinical experience in general dentistry.

● Ethical, patient-focused approach with strong teamwork skills.

*What We Offer*

We believe in supporting the success and well-being of our doctors — both professionally and personally:

✨ Competitive Compensation — $250,000 – $400,000+ annual income potential

✨ $75,000 Sign-On Bonus for full-time dentists

✨ Up to 10 Continuing Education Credits per year

✨ Company-Sponsored 401(k) with Match

✨ Malpractice Insurance Reimbursement (Full-Time)

✨ Supportive team culture and opportunities for professional growth

*Why You Should Apply*

At The Smilist Dental, you’ll join a passionate team committed to reinventing the dental experience — where dentists are supported to practice at the top of their skills, patients are treated with compassion, and the community is valued.

If you’re ready to expand your career in a supportive, modern environment and make a meaningful impact in Central Square, we want to hear from you!

*About The Smilist*

At The Smilist Dental, we’re not just a dental practice — we’re part of a rapidly growing Dental Support Organization dedicated to excellence. Founded in 2014, The Smilist has expanded across the Northeast to support more than 100 locations with a shared mission of delivering exceptional patient experiences through compassionate care and modern dentistry.

We value teamwork, innovation, and clinical excellence — and we’re proudly backed by thousands of five-star patient reviews that reflect our commitment to quality care.

Reach out today to learn more and apply!

Job Type: Full-time

Pay: $250,000.00 - $400,000.00 per year

Work Location: In person

$5000 SIGN ON BONUS

NEW GRADS WELCOME

Position Summary:

The OT - Occupational Therapist provides direct rehab care in occupational therapy to patients upon physician referral in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, and Licensure Requirements:

* NBCOT certified upon hire, but renewal is optional going forward
* Graduate of an accredited program in occupational therapy (BSOT or MSOT)
* Currently registered/licensed in applicable State. Must maintain an active license in good standing throughout employment.
* One (1) year experience preferred; new grads welcome to apply
* CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment.

Specific Job Requirements:

* Participates in community health matters/projects as appropriate
* Proficient in Microsoft Word, Excel, and e mail
* Liaisons with patients, families, support departments, etc., to adequately plan for patient needs
* Must demonstrate good body mechanics at all times
* Make independent decisions when circumstances warrant such action
* Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
* Implement and interpret the programs, goals, objectives, policies, and procedures of the department
* Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
* Maintains professional working relationships with all associates, vendors, etc.
* Maintains confidentiality of all proprietary and/or confidential information
* Understand and follow company policies including harassment and compliance procedures
* Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

Essential Functions:

* Follow occupational treatment plans for patients (i.e., activities of daily living)
* Establish, assess, and modify realistic, measurable, timely, and functional goals
* Oversee and evaluate care given by OTAs, Rehab Aides, and students
* Chart appropriately and timely
* Utilize therapy software appropriately and accurately
* Exhibit excellent customer service and a positive attitude towards patients
* Assist in the evacuation of patients
* Demonstrate dependable, regular attendance
* Concentrate and use reasoning skills and good judgment
* Communicate and function productively on an interdisciplinary team
* Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
* Read, write, speak, and understand the English language

An Equal Opportunity Employer

Our acute adolescent care facility is seeking a dedicated Full Time Billing and Utilization Review (UR) Specialist . This position is ideal for an experienced billing professional with strong knowledge of insurance and Medicaid billing, as well as experience with Utilization Review processes in a mental health or acute care setting. This role primarily supports weekday operations but may include flexible weekend hours as needed. The ideal candidate will be compassionate, detail-oriented, and proactive in helping patients and families navigate insurance, billing, and authorization processes.

QUALIFICATIONS

Education:

High school diploma/GED required. Associate degree or certification in medical billing, insurance coding, or health information management strongly preferred.

Training and Experience:

· Two to three years of experience in medical billing and coding, preferably in a behavioral health or acute care setting required.

· Knowledge of Medicaid and insurance requirements for adolescent mental health services.

· Prior experience with Utilization Review processes (authorization requests, concurrent reviews, clinical documentation coordination) preferred.

· Excellent customer service skills and phone manner.

· Strong time management and organizational skills.

· Must possess a current certificate for CPR and first aid.

- History with billing AR

ACCOUNTABILITIES/DUTIES

Billing Responsibilities:

Submit reimbursement requests to Medicare, Medicaid, and private insurance. Accurately process insurance claims, enter charges, and post payments in a timely manner.

Follow up on payer denials, re-submit claims, and resolve billing discrepancies.

Work with patients and families to develop self-pay arrangements and payment plans.

Initiate private pay collections as needed.

Maintain accurate and confidential billing documentation.

Adjust patient accounts accurately according to company policies and criteria.

Utilization Review Responsibilities:

Submit and track prior authorizations for treatment services. Coordinate and conduct concurrent reviews with insurance companies. Ensure that clinical documentation supports medical necessity. Communicate authorization updates to treatment teams. Assist in tracking length of stay and discharge planning from a payer perspective. Document all UR activities accurately and timely.

· This position requires availability on weekdays and may include some flexible weekend hours.

· The candidate must be able to work independently with minimal supervision, maintaining confidentiality and professionalism at all times.

· Must have reliable transportation and the ability to work on-site.

Additional Application Details:
Please include a cover letter or paragraph included in your resume that explains your interest in this position as well as your interest and experience with billing, utilization review, and healthcare.
Please provide 3 professional references.

Hours of Work :

Days Of Week :

Work Shift :

8X5 Day (United States of America)

Job Description :

Job Purpose

The Nursing Clinical Coordinator – EMS Liaison serves as the primary connection between Methodist Mansfield Medical Center and the emergency medical services agencies serving its service area. This registered nurse partners with EMS providers, physicians, hospital leaders, and clinical teams to strengthen communication, improve transitions from prehospital to hospital care, and support clinical quality, safety, and service.

The coordinator helps the Nurse Director create an environment of clinical excellence, supports Methodist Health System's mission, vision, values, and strategic plans, and assumes delegated nursing leadership responsibilities.

Job Requirements

Education

• Graduate of an accredited school of professional nursing.
• Bachelor of Science in Nursing (BSN) required.

Licenses and Certifications

• Current, unencumbered Texas RN license required.
• Current Basic Life Support and Advanced Cardiovascular Life Support certifications required.
• National certification in a relevant nursing specialty required, or obtained within one year of hire or as soon as eligibility requirements can be met.
• NREMT-P, EMT-P, or LP preferred, in addition to the required BSN and RN license.

Work Experience

Minimum of three years of nursing experience required.

Five years of working knowledge of EMS operations, patient transitions, and EMT and paramedic scopes of practice required. Relevant nursing and EMS experience may overlap.

Prior sales, community outreach, or business development experience preferred.

Related Work Experience and Other Skills

• Demonstrates clinical judgment, critical thinking, problem-solving, sound organization, and effective written and verbal communication. Builds collaborative relationships, leads difficult conversations, and coaches others fairly and consistently. Works independently, adapts to changing priorities, recognizes limitations, and seeks appropriate assistance.
• Uses electronic health records, reporting tools, and common office software; learns new systems as needed. Understands hospital policies, nursing care standards, professional accountability, Texas Board of Nursing requirements, and EMT and paramedic practice boundaries. Handles confidential information appropriately and remains accountable for performance, professional growth, quality, safety, and service.

Job Roles

Clinical

• Facilitate prehospital communication, patient handoff, and transitions through the ED, hospital, and community. Work with attending ED physicians and the trauma, stroke, and cardiac program to resolve barriers and improve patient flow.
• Support trauma, stroke, and chest pain program activities and attend their committee meetings. Assist program coordinators with EMS education, case review, and process improvement.
• Coordinate timely outcome feedback for EMS patients with STEMI, trauma, cardiac arrest or resuscitation, and stroke activations. Share information through approved, secure processes and document follow-up.
• Obtain EMS patient care reports, reconcile them with hospital records as needed, and follow up on missing or incomplete prehospital documentation.
• Provide written trauma feedback; save it in the designated trauma registry and ensure it is entered into or attached to the trauma registry through the approved workflow.
• Conduct surveillance of EMS-related handoffs, documentation, EMS experience, and clinical processes. Identify concerns, collaborate on corrective actions, and evaluate results.
• Receive, document, investigate, and follow up on EMS-related concerns from providers, MHS staff, patients, families, and visitors. Complete interviews as needed, report concerns to ED administration, and coordinate resolution with appropriate departments.
• Support EMS agency quality assurance activities and collaborative case reviews. Protect confidential information and maintain records in approved systems.

Education and Professional Development

• Assess educational needs with the ED educator and EMS agency leaders. Coordinate and facilitate quarterly continuing education opportunities for ED paramedics and local EMS personnel, with additional education as needed.
• Within the first year, assess the hospital’s EMS continuing education approval pathway and coordinate with leadership to establish or maintain an approved CE program or partnership, as applicable. Maintain required course, attendance, evaluation, and completion records.
• Assist with staff and EMS training on STEMI, stroke, trauma, mass casualty response, patient handoffs, and medical equipment.
• Serve as the hospital contact for EMS education programs; coordinate student clinical schedules and facilitate affiliation agreements through the appropriate hospital approval process.
• Serve as an EMS education champion when assigned and appropriately credentialed.
• Coordinate and host nursing and EMS conferences, educational meetings, and collaborative learning activities. Provide coaching, mentoring, and real-time feedback related to EMS and ED interactions.

Data and Clinical Technology

• Create and maintain EMS dashboards and monthly, quarterly, and annual reports addressing transport volume, utilization trends, patient transitions, outcomes, service concerns, outreach, and education. Present findings and recommendations to ED leadership.
• Serve as the designated operational administrator or resource for LifeNet, Pulsara, and EMS electronic patient care record systems. Coordinate training, access requests, troubleshooting, and escalation with Information Technology and authorized system owners.
• Facilitate approved user access for EMS partners and other designated users. Maintain appropriate access controls and confidentiality within assigned administrative authority.

Emergency Preparedness and Response

• Partner with ED leadership, Emergency Management, and EMS agencies to plan, conduct, and evaluate mock mass casualty incidents and other emergency exercises. Track participation, findings, and follow-up actions.
• Assist the Director of Nursing with response coordination, policy review, and improvement activities.

Nursing Practice and Operational Support

• Coordinate daily EMS lounge, stocking, upkeep, and service requests for equipment and appliances. Maintain storage of EMS equipment left in the ED and facilitate its timely return.
• Communicate clearly with the Nursing Director regarding EMS activities, unresolved concerns, project status, and improvement opportunities.
• Model MHS Standards of Behavior, coach staff on EMS collaboration, and provide performance feedback to the Nurse Manager for staff evaluations. Support patient experience initiatives related to EMS and ED care.
• Complete special projects and other duties assigned by ED or hospital leadership that are consistent with the role, licensure, and competence.

EMS Coordination

• Serve as the hospital liaison to fire-based, air medical, private, and hospital-based EMS agencies. Build working relationships through regular agency visits, direct communication, education, and prompt follow-through.
• Coordinate and host quarterly EMS provider meetings; participate in MHS semiannual EMS meetings and relevant fire department and community events.
• Participate in North Central Texas Trauma Regional Advisory Council (NCTTRAC) meetings, attending in person when scheduled and operationally feasible, and communicate relevant actions to ED leadership.
• Represent MMMC professionally, manage challenging conversations respectfully, and maintain a calm, empathetic approach with EMS personnel, patients, families, physicians, and hospital staff.
• Develop an outreach plan with ED leadership, including regular station visits, quarterly engagement with EMS leadership and regional EMS liaisons, and measurable activity and service goals.
• Communicate hospital capabilities, service changes, new equipment, and technology. Coordinate hospital tours for new agency command staff and when services or facilities change.
• Partner with physicians, service line leaders, and administration on EMS outreach and service development. Share utilization trends and agency feedback to guide improvements and appropriate access to hospital services.
• Share EMS agency feedback with the Nurse Manager, Director of Nursing, Trauma Program Manager, physicians, and relevant hospital departments. Coordinate responses to operational concerns and communicate follow-up to agency leaders and crews.

Methodist Mansfield Medical Center is a 294-bed, full-service acute-care hospital serving North Texas and certified as an Advanced Primary Stroke and Heart Attack Center by The Joint Commission. We are proud to be the first hospital in DFW to earn two AMSN PRISM Awards for exemplary nursing practice.

We are committed to fostering an inclusive workplace where team members feel valued and supported. Our culture of excellence has earned national recognition, including:

• Magnet® designation for nursing excellence

• Becker’s Top 150 Places to Work in Healthcare (2023)

• Top 10 Military Friendly® and Military Spouse Friendly® Employer (2023)

With advanced technology, patient-centered design, and a new ninth operating room added in 2025, Methodist Mansfield delivers high-quality, innovative care across services including Level III Trauma, NICU, and Maternal Care.

Backed by more than 1,700 team members and 900 physicians, and actively engaged in our community, Methodist Mansfield is a place where your work matters—and your career can grow.

10519 Enterprise Revenue Cycle - Kannapolis NC Arrival Emergency DepartmentPart timeNo0

Variable

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 
• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 
• Strong attention to detail and accuracy. 
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 
• Interact with physicians and their staff to resolve issues related to patient care. 
• Collect and manage payments including cash payments and follow security related to cash handling. 
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 
• Excellent organizational skills. 
• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 
• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 
• CPR certification may be required based on service location. 
• Notary training/licensure may be required as appropriate for service line and/or facility. 
• Operates all equipment necessary to perform the job. 
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 
• Escorts patients to nursing units or outpatient departments as necessary. 
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 
• Must be able to use hands with fine motor skills for keyboard data entry. 
• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

Responsible for blood and blood culture collection; non-blood specimen collection including urine, sputum, semen samples, throat swabs; chain of custody specimen collection. Perform venipunctures and skin punctures competently and expediently.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or equivalent.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Phlebotomy Certification (CPT).

EXPERIENCE:

1. Six (6) months of phlebotomy experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Consistently draws blood competently and expediently with as little patient discomfort as possible for patient groups from neonates to geriatrics.

2. Properly labels all specimens in the presence of the patient.

3. Operate basic laboratory equipment (e.g., centrifuges, computer systems, labeling printers, scanners, phone system, etc.).

4. Communicate effectively and appropriately with patients, clients, and staff.

5. Perform clerical duties such as filing, report distribution, processing, and faxing.

6. If applicable, collect drug screens (internal and external) using Chain of Custody Process.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Heavy/Hard work: Work requires strength and/or stamina, lifting, moving, stooping, reaching, standing, walking, and carrying of materials and equipment weighing 40+lbs.

2. Ability to bend, stoop, reach and be capable of normal rotation, standing and walking for entire shift.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. May require unsupervised access to restricted areas that may contain medications, supplies and patient confidential information.

2. May be required to travel between facilities/buildings.

3. May be scheduled to work various shifts based on departmental needs.

SKILLS AND ABILITIES:

1. Ability to use a computer keyboard, monitor, mouse, and calculator.

2. Ability to use computer software (PowerPoint, Word, and Excel).

3. Ability to use Fax machines, printers and other office equipment.

Additional Job Description:

Scheduled Weekly Hours:

0

Shift:

Varied (United States of America)

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

UHC United Hospital Center

Cost Center:

112 UHC Clinical Labs

Address:

327 Medical Park DriveBridgeportWest Virginia

Equal Opportunity Employer

 

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Primary City/State:

Mesa, Arizona

Department Name:

Banner Staffing Services-AZ

Work Shift:

Day

Job Category:

Administrative Services

POSITION SUMMARY
This position is responsible for providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment. This position assists with providing resources to help the patient maintain optimal care. This position performs follow-up tasks identified during the patient needs assessment for management of patients across the healthcare continuum or when the patient is in the continuum and needs additional resource support.

CORE FUNCTIONS
1. Performs patient intake process, which may include pre-registration/registration. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including, but not limited to, inpatient and outpatient services, prescription drugs, and travel and housing, if necessary. May also answer questions regarding the authorization process and supply information to providers, patients and third party payors.

2. Acts as a resource for insurance coverage, which may include obtaining authorizations and notifications throughout the patient’s treatment. Obtains all necessary signatures and documentation required by the patient’s insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in patient’s treatment plan. Partners with the clinical care team and insurance provider to ensure continued coverage of patient’s care and maximum reimbursement and minimized financial impact to the patient.

3. Provides administrative support in maintaining materials such as documents, proposals, routine correspondence, spreadsheets, composing and preparing routine reports, and maintaining records in a variety of business software and database applications for electronic medical records, billing, data management.

4. Schedules physician appointments, tests, procedures and surgeries and may provide patient with necessary preparation instructions. Prepares, processes, and manages patient documentation to department database . Acts as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns.

5. Optimizes patient experience by using effective customer service. Communicates continually with patients, other departments, referral networks and providers to ensure appropriate plans and protocols are followed. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.

6. May manage the medical record for the assigned area, including coordination with hospitals, practice offices and other ancillary services to obtain needed records. Responds to patient referral requests for tests, procedures and specialty visits. Follows guidelines and may assist in developing procedures to ensure that medical records are in compliance with all state and federal laws. May also reconcile charge tickets, identifying incomplete tickets, missing charge codes or missing diagnosis codes. Notifies clinical staff as needed.

7. Works independently under general supervision, following established procedures. Uses knowledge and problem-solving skills to work independently in a clinic/physician practice environment. Responsibility for ensuring efficient coordination of administrative functions supporting patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, financial counseling, and scheduling of appointments. Internal and external customers include patients and their families, physician offices, third party payors, vendors, clinical staff, ancillary staff, therapist, nurses and case managers. Primary responsibility is to main department assigned, however cross-over and assistance to other departments is required.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.

Requires skills and abilities typically attained with three or more years working in a hospital or medical office. Requires knowledge of medical terminology. Must be able to work under minimal supervision and make independent decisions using good judgment. Excellent communication, human relations, attention to detail and organizational skills are required. Must possess highly developed interpersonal relations and process coordination skills.

Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Roles supporting mobile medical unit require travel within local community.

Requires knowledge of payer contract terms and processes. Requires the ability to perform basic math function and the ability to handle confidential information and sensitive issues. Must be able to work effectively with common office software and hospital software to perform intake and updates to patient medical history in addition to other software used in scheduling and billing.

PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of varied backgrounds and age and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company's data systems to document pertinent medical information.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

• Required - High School Diploma/GED or equivalent
• Preferred - Completion of a formal medical assistant training program.

Work Experience

• Required - Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.

Certifications

• Required - Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Clinical knowledge.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Strong interpersonal and customer service skills.

Job Duties

• Supports the patient and provider throughout the patient visit
• Ensures the patient and provider are prepared for the visit
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment
• Provides excellent patient service through effective communication both over the phone and in person
• Completes appropriate documentation including patient registration if necessary
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development
• Handles other duties as assigned effectively and efficiently
• Meets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Performs other duties as assigned
• Complies with all policies and standards

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job provides direct care (including IV therapy) of assigned patients within the framework of the Licensed Practical Nurse Act under the direction of a registered nurse. Directs and assists ancillary nursing staff with assigned duties and interacts with the multidisciplinary team and other personnel. Demonstrates professional responsibilities and is responsible for own practice and assists other members of the healthcare team in providing the highest quality personalized patient care.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Education

Required - High school diploma or equivalent.

Work Experience
Required - None.

Certifications

Required - Current licensed practical nursing (LPN) license in state of practice.

Basic Life Support (BLS) Certification from the American Heart Association.

Preferred - IV therapy credentials.

Knowledge Skills and Abilities (KSAs

• Excellent organizational and time management skills and self directed and demonstrate good judgement.

• Good interpersonal and delegation skills.

• Ability to work with and maintain confidential information.

• Ability to work in a fast-paced environment with minimal supervision.

Job Duties

• Effectively uses the nursing process in the delivery of patient care through data gathering, planning and evaluation.

• Provides care based on physical, psycho/social, educational, safety and related criteria, appropriate to the ages of patients served.

• Communicates effectively and professionally with all patients, guests, family members and co-workers to ensure a quality patient experience.

• Adapts to rapid change in a positive manner throughout the day as needs of the unit / department change.

• Manages personal professional development and maintains required clinical knowledge, technical skills, training and credentials.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible

Duties performed routinely require exposure to blood, body fluid and tissue.
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. There may be an occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Hours of Work :

0800-1630

Days Of Week :

Monday - Friday as needed with some weekends

Work Shift :

PRN (United States of America)

Job Description :

Your Job:
 
The Care Transitions Navigator will coordinate activities that promote quality outcomes, patient throughput, and discharge planning while supporting a balance of optimal care and appropriate resource utilization. The Care Transitions Navigator will identify potential barriers to patient throughput and quality outcomes minimizing delays in discharge plans.
 
Your Job Requirements:
• Bachelor's degree in Social Work, Master's degree in Social Work, Registered Nurse with BSN preferred. Hospital case management experience preferred
• LMSW/LBSW, or RN as licensed by the Texas Board of Examiners, CCM or ACM preferred
• 1 Year related work experience.
• Ability to prioritize multiple tasks in a fast-paced work environment.
• Ability to periodically flex work schedule as indicated by client or hospital needs
• Ability to develop and maintain good working relationship with all levels of staff
• Ability to communicate in an articulate manner, both verbally and in writing, and demonstrate empathy, flexibility, and objectiveness, and maintains a professional approach to handling confidential information.
 
Your Job Responsibilities: 
•   Communicate clearly and openly
•   Build relationships to promote a collaborative environment
•   Be accountable for your performance
•   Always look for ways to improve the patient experience
•   Take initiative for your professional growth
•   Be engaged and eager to build a winning team

Methodist Southlake Medical Center is a 54-bed, acute care hospital serving Southlake, Keller, Grapevine, and northeastern Tarrant County in North Texas. Designed to expand as the community grows, we have 11 operating suites, two endoscopy suites, a diagnostic and interventional catheterization lab, and a newly expanded emergency department with 12 exam rooms. We provide a full complement of services, from emergency care and advanced surgery to imaging. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
• Top 10 Military Friendly® Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly® Employer, 2023
• Cardiac catheterization lab
• Robotic surgery capabilities
• SPECT/CT and nuclear medicine capabilities

We are so glad you are interested in joining Sutter Health!

Organization:

SMCS-Sutter Med Center - Sacramento

Position Overview:

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Job Description:

EDUCATION:

HS Diploma or General Education Diploma (GED)

TYPICAL EXPERIENCE:

1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.

Working knowledge and understanding of insurance and medical terminology.

Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.

Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.

Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.

Possess verbal and written communication and active listening skills.

Accuracy and attentiveness to detail.

Decision making and problem-solving skills.

Must be able to work concurrently on a variety of tasks/projects in diverse environment.

Ability to meet or exceed targeted customer service, productivity and quality standards.

Computer proficiency skills.

Requires the ability to work with and maintain confidential information.

Job Shift:

Varied

Schedule:

Per Diem/Casual

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Rotating Weekends

Benefits:

No

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

0

Employee Status:

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $29.01 to $40.61 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

We are so glad you are interested in joining Sutter Health!

Organization:

NCH-Novato Community Hospital

Position Overview:

Responsible for providing clerical support to the assigned nursing unit and physician staff. Provides clerical support as part of a customer-focused, service oriented team that incorporates the values of Sutter Health in a confidential environment.This position is trained and/or certified in basic cardiac monitoring and provides continuous observation of all department cardiac rhythms and reports changes to the appropriate health care staff. Responsible for chart management, data collection, forms management, order and results processing, in addition to processing admissions/ discharges/transfers and departmental communication, as required. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development). Job Description modifications for union represented position are subject to CBA guidelines.

JOB ACCOUNTABILITIES:

ADMINISTRATIVE SUPPORT SERVICES:
• Performs a series of specialized clerical and administrative duties by performing a wide variety of clerical tasks and processes; establishes work priorities, and creates documents including letters, memorandums, manuals, and reports.
• Directs and coordinates the flow and timing of patient care activities and procedures specific to the unit/department. Assists with admissions, discharges, and transfers.
• Receives and screens calls, messages, mail and email communications, and visitors.
• Compiles charts by calling and collecting orders, test results, labs, reports and clearances, and scans information into employee health record (EHR).
• Coordinates meetings, provides logistical support including equipment or scheduling as necessary. Participates in departmental meetings by preparing notices, agendas, and minutes.
• Manages calendars, departmental schedules, coordinates activities, and prepares for meetings and events.
• Prepares reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources.
• Performs information management functions, including maintaining databases, entering and auditing data.
• Assists department staff in the use of the electronic medical record and other systems; may act as resource for computer-related issues.

MONITOR SERVICES:
• Generates, reads, and interprets monitor strip print-outs based on individual patient need/patient rhythm changes.
• Communicates changes in cardiac rhythms or dysrhythmias to the appropriate member of the health care team, according to policy and procedure.
• Ensures that routine and priority tasks are completed within established departmental time frames.
• Maintains equipment and understands procedures and treatments performed by physicians.
• Mentors and fosters a constructive environment that helps students and new nursing professionals build confidence in their skills, knowledge and abilities.

SAFETY:
• Maintains a clean, neat, and safe working environment, by inventorying and ordering accessories and supplies periodically to maintain established stock levels.
• Transports or arranges for transport of supplies and equipment between units or departments as needed.
• Inspects and arranges for equipment repairs, monitors costs and needs for replacement.

COMPLIANCE:
• Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.
• Performs all duties in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of patient privacy and care.
• Retains and completes mandated continuing education requirements to meet departmental and facility requirements.

EDUCATION:

HS Diploma or General Education Diploma (GED)

CERTIFICATION & LICENSURE:
BLS-Basic Life Support Healthcare Provider within 30 days

EKG-EKG Certification within 30 days

OR CCT (CCI) - Certified Cardiographic Technician within 30 days

OR CRAT (CCI) - Cardiac Rhythm Analysis Technician within 30 days

DEPARTMENT REQUIRED CERTIFICATION & LICENSURE

Department, SSRRH SEIU represented staff: EKG not required, however, employees must demonstrate understanding of the heart's electrical system and ability to differentiate EKG rhythms with accuracy to the level of competency of recognized certification

Department, MMC: EKG-EKG Certification required upon hire

Department, SLH SEIU Represented Staff: EKG, CCT, or CRAT not required, however, employees must demonstrate understanding of the heart's electrical system and ability to differentiate EKG rhythms with accuracy to the level of competency of recognized certification

TYPICAL EXPERIENCE:

1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:
Demonstrated knowledge of basic patient care skills, various medical terminology, views, and equipment.

Ability to recognize an emergency situation and take appropriate action.

Written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other personnel.

Written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other personnel.

Advanced knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook), electronic health records (EHR), EPIC, and related information systems.

Interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

Ensure the privacy of each patient’s protected health information (PHI).

Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

PHYSICAL ACTIVITIES AND REQUIREMENTS:
See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements

Job Shift:

Varied

Schedule:

Per Diem/Casual

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

One Weekend Shift a month

Benefits:

No

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

0

Employee Status:

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $37.10 to $51.94 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

We are so glad you are interested in joining Sutter Health!

Organization:

SMCS-Valley Administration

Position Overview:

Provides clinical expertise, medical communication and quality assessment for the successful and timely transfer/transport and direct admission of patients to and from affiliate facilities. Acts as the single point-of-contact, facilitating arrangements for the patient transfers/transport, and the admission and placement process. Serves as the liaison to physicians, hospitals and other care providers seeking to refer patients.

Job Description:

Video: Sutter Health: Getting Better Never Stops

Learn about THE POWER OF ONE and what it means here at Sutter Health. 

EDUCATION:

• Graduate of an accredited school of nursing

CERTIFICATION & LICENSURE:

• RN-Registered Nurse of California Upon Hire

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

• 5 years of recent relevant experience in critical care/Emergency Department; Transfer Center, or Nurse Supervisor

SKILLS AND KNOWLEDGE:

• Knowledge of principles and practices of patient care with the ability to understand medical diagnoses and treatment information.
• Knowledge of InterQual or related admissions criteria to assess for medical necessity.
• Knowledge of applicable legislative and regulatory guidelines (e.g., Health Insurance Portability and Accountability Act (HIPPA), The Joint Commission (TJC), and Emergency Medical Treatment and Active Labor Act (EMTALA)) pertaining to healthcare practices.
• Familiarity and understanding of managed care terminology.
• Ability to recognize an emergency or high priority situation, and take appropriate and immediate action.
• Ability to define issues, collect data, establish facts and draw valid conclusions.
• Collaboration skills to facilitate open sharing of information and cooperation with various stakeholders to problem solve and achieve desired results/outcome.
• Displays a customer service focus in all decisions and actions.
• Ability to communicate through verbal and written means with tact and diplomacy, and to present information to a variety of audiences.
• Organization skills to effectively manage and/or re-prioritize activities and projects to meet deadlines while maintaining a high degree of responsiveness.
• Ability to interact and maintain effective working relationships with those contacted in the performance of required duties.
• Demonstrates respect for cultural and linguistic differences and promotes an inclusive work environment.
• Demonstrates initiative in providing feedback/input to improve workflow/processes.
• Ability to work effectively in a dynamic and fast-paced environment with changing business priorities.
• Ability to maintain and work discreetly with confidential and sensitive information.
• Ability to use essential applications and/or databases associated with the role’s duties and responsibilities.

Job Shift:

Nights

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Every other Weekend

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

32

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $86.60 to $121.23 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Employment Type:

Full time

Shift:

Day Shift

Description:

Purpose  

Serve as an advisor & liaison to implement strategy & to support operations, projects, programs & service delivery outcomes. Responsible for the planning, implementation, coordination & evaluation of programs & strategic initiatives. Works cooperatively with various organizational levels to understand business needs & the interrelationship of issues impacting the implementation & delivery of business operations & services. Provides knowledge & expertise in programs & workstreams. 

Note: “patients” refers to patients, clients, residents, participants, customers, members 

Essential Functions   

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 

Consultation Service:  

Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives.  

Proactively consults & engages operationally on development & implementation of programs & strategies.  

Provides business context to ensure consistency with decision support, communication, business administration & the development & use of business tools. 

Operation Expertise:  

Provides leadership, direction & oversight of workstreams. 

Responsible for the development, implementation & management of processes, policies & procedures.  

Ensures processes, policies & procedures are communicated, implemented & aligned.  

Serves as a technical resource of business operational services, issue resolution & implementation of recommended actions. 

Facilitates & develops processes & tools.  

Provides escalated support, guidance & training to department members (remotely & on-site) to use new technologies & applications, as well as to improve knowledge of existing ones. Identify the organizational improvements needed, develop systems to implement those changes & train the appropriate staff. 

Project Management: 

Manages & implements small to medium-scale projects, programs & initiatives.  

Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, within budget & to specifications.  

Conducts informational training sessions with groups of various sizes & backgrounds. 

Data Management & Analysis:  

Research & compile information to support ad-hoc operational projects & initiatives.  

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making.  

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts 

Develops & monitors data analysis & reporting systems & communication tools. 

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. 

Functional Role (not inclusive of titles or advancement career progression) 

This role promotes healthcare operational best practices and optimizes healthcare workforce management systems. Provide advanced technical and analytical coaching and assistance to Trinity Health Ministry colleagues and leadership on staffing and scheduling best practices. Additional responsibilities include: maintenance, optimization, and training on workforce systems including UKG Pro WFM and Business Intelligence Tools (BI Tools) building advanced analytical tools and variance analyses to help Ministry leaders achieve performance objectives; and,utilizing benchmarking tools to support continuous performance improvement across the organization. 

• Supports project phases by providing analyses, evaluation, business intelligence, statistical and predictive analyses, and guidance to partners, leaders, colleagues and peers supporting the Transformational Management Office (TMO).  

• Participates in and leads projects including developing and managing to a project plan. Ensures timely completion of deliverables. Participates in business workflow mapping, impact analyses and modeling. Prepares status reports or communication plans and keeps management and key stakeholders apprised. Resolves problems that arise and address risk factors to ensure project deliverable timelines are met. 

• Researches and compiles detailed information from multiple sources; prepare materials which may include the development of new policies, processes, and opportunities; present effectively in person or via web conference. 

• Defines scope and requirements for complex initiatives; establishes partnerships, roles and responsibilities of team members across all project lifecycle phases from inception to close-out. Conducts post project analysis; meets with business owners to conduct project closure activities. Maintains detailed risk and issues logs ('risk register') and provides succinct summary for executive presentations. Seeks assistance from senior team member in responding to potential complex issues and risks. 

• Compiles and analyzes data. Prepares written summaries and presentations which address project scope, timetable and expected deliverables. Drives decision-making via both qualitative observations and quantitative data. Structures, analyzes, synthesizes, and presents findings with minimum direction. Evaluates evidence for both validity and reliability. 

• Analyzes large quantities of data and develops complex reports on the overall performance of business segments; develops metrics to measure various characteristics of the business. Utilizes statistics to perform predictive analyses of operational cost, performance, and productivity elements that have a significant impact on scenario planning of future operations. Applies a high level of business understanding towards the analysis of operations; sifts effectively through data and visualizes complex analysis to senior level stakeholders to facilitate business decisions. 

• Embeds process improvement in transformational plans and approaches. Leverages process improvement techniques to identify, evaluate and articulate operational opportunities, business needs and gaps; plans and implements steps, understands stakeholder interest. Makes recommendations that provide practical options and solutions while considering the impact on processes, workforce, technology, and culture. Provides authoritative advice. 

• Facilitates teams/groups of people and influences people through strong leadership, communication and negotiation skills, leading short-term and long-term business, planning and improvement sessions to ensure accomplishment of goals, direction and business requirements. 

• Seeks assistance from senior team members in responding to potential complex issues and risks. Assists senior leaders in determining strategic, financial and operational program impact(s) for the system. Calculates budget estimates necessary to evaluate costs. 

• Serves as a both a conceptual subject matter expert on workforce management standards and technical subject matter expert on the UKG Dimensions systems and other workforce or financial systems. 

• Educates, trains, and consults with clinical and non-clinical front-line managers empowering them to: optimize staffing to workload demand by hour of day and day of week based on historical data and forecasted workload, including for large, complex 24/7 operations departments; create staffing grids/models, budgets, forecasts, and variance analyses; interpret key workforce management, financial, and UKG Dimensions reports. 

• Develops comprehensive (both conceptual and technical content) training/education materials. Leads large group, small group, and individual training sessions. Lead and train other workforce management staff and other colleagues to train large group, small group, and individual training sessions (i.e. ‘train the trainer’). 

• Manage operations, enhancements, and day-to-day functionality of the UKG Pro Workforce Management suite of products, including, but not limited to: Workforce Advanced Scheduler, Healthcare Productivity Analytics, and Healthcare Extensions (real-time acuity-based inpatient clinical staffing tool), and UKG Data Hub and other business intelligence applications. 

• Ensure integrity and timeliness of reporting from workforce and financial systems. 

• Supports and optimizes performance of contract labor management systems. 

• Builds and implements labor expense budgets, forecasts, and staffing models in collaboration with clinical, finance, and operations leadership. Prepare operational and financial analyses to determine the performance and profitability of business units. 

 

Minimum Qualifications 

 

• Bachelor’s degree in healthcare, business/business administration, information technology, or a related field. 

• Five (5+) years’ work experience in a related field of workforce management, project management, business analytics, etc. 

• Three (3+) years’ experience managing smaller projects or segments of large complex projects and interfacing with executive leadership preferred; experience leading small projects or portions of medium‑sized projects. 

• Two (2+) years working independently in an autonomous, self‑directed manner under frequently changing structures or environments. 

• Experience with business intelligence reporting tools or dashboards (such as Power BI and Tableau). 

• Strong proficiency with Microsoft Office 365/Suite (Windows, Teams, Outlook, Word, Excel, PowerPoint). 

• Ability to develop appropriate methods to collect, analyze, and report data. 

• Deep/advanced analytical, quantitative, evaluative, and problem‑solving skills with strong technical aptitude. 

• Ability to perform research, apply perspective, and thoroughly understand project issues. 

• Ability to lead meetings, events, and orientations. 

• Knowledge of and experience developing and managing project budgets and staffing needs. 

• Proficient knowledge in three (3+) business operations disciplines with expert-level knowledge in at least one (e.g., project/program management, financial management, contract performance management, process improvement, people leadership, workflow integration, technical/business communications, research/benchmarking, statistical analysis, change leadership, healthcare administration). 

• Excellent written and verbal communication skills; excellent interpersonal skills. 

• Strong and effective facilitation skills; strong group process skills (onsite and remote). 

• Ability to communicate effectively with technical and non‑technical leaders and business owners, translating technology needs into business understanding. 

• Ability to develop and maintain effective collaborative relationships and partnerships with leaders, stakeholders, and decision makers. 

• Ability to mentor and coach other team members; ability to learn and coach others on new systems. 

• Strong attention to detail and organizational skills; strong customer service skills. 

• Ability to support multiple projects simultaneously; work under pressure; adapt to changing deadlines, competing priorities, and frequent shifts. 

• Able to work in a fast‑paced, high‑performing environment. 

• Ability to respect confidential and sensitive information and honor lines of accountability and communication. 

• Must be comfortable operating in an ambiguous, matrixed, collaborative, shared‑leadership environment; ability to operate autonomously with frequently changing priorities. 

• Ability to obtain and maintain strong understanding of organizational functions and the role of the TMO; ability to recognize impacts beyond the TMO. 

• Must be able to travel to the various Trinity Health sites as needed (between 10% -20% of the time). 

Additional Qualifications (nice to have) 

• Master's degree preferred  

• Healthcare experience preferred 

• Project Management Certification (PMP), Lean practitioner, and/or Six Sigma Green Belt preferred; Lean/Six Sigma experience or certification preferred. 

• Visio and MS‑Project preferred. 

• Experience with advanced analytics or data engineering tools such as Alteryx, Databricks, SAS, SPSS, Snowflake, Microsoft Fabric, or similar platforms is preferred. 

Pay Range- $100,205- $150,307

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

10537 Enterprise Revenue Cycle - Concord NC Arrival Emergency DepartmentPart timeNo16

Sunday & Wednesday and then Monday & Saturday.

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 
• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 
• Strong attention to detail and accuracy. 
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 
• Interact with physicians and their staff to resolve issues related to patient care. 
• Collect and manage payments including cash payments and follow security related to cash handling. 
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 
• Excellent organizational skills. 
• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 
• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 
• CPR certification may be required based on service location. 
• Notary training/licensure may be required as appropriate for service line and/or facility. 
• Operates all equipment necessary to perform the job. 
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 
• Escorts patients to nursing units or outpatient departments as necessary. 
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 
• Must be able to use hands with fine motor skills for keyboard data entry. 
• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

13549 Enterprise Revenue Cycle - Floyd Medical Center GA Arrival Guest ServicesPart timeNo12

Varies

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 
• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 
• Strong attention to detail and accuracy. 
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 
• Interact with physicians and their staff to resolve issues related to patient care. 
• Collect and manage payments including cash payments and follow security related to cash handling. 
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 
• Excellent organizational skills. 
• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 
• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 
• CPR certification may be required based on service location. 
• Notary training/licensure may be required as appropriate for service line and/or facility. 
• Operates all equipment necessary to perform the job. 
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 
• Escorts patients to nursing units or outpatient departments as necessary. 
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 
• Must be able to use hands with fine motor skills for keyboard data entry. 
• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.