Typically, Monday- Friday, may require some weekends

Pay Range:

Major Responsibilities:

Coordinates and manages all resources necessary to provide optimal nursing care, including availability of staff resources, patient care supplies and automated patient care systems.  Effectively manages resources through systems management and coordinates system issues to assure optimal patient care.

Maintains an optimal level of productivity, based on the coordination of efficient 24-hour staffing and scheduling patterns and labor management standards.

Evaluates the quality of patient care provided by department staff by using standards of practice, patient outcomes and other quality indicators to include peer review, incident reports, use of policies and procedures, evaluation of equipment, supplies and products; ensures appropriate resources are available for department performance improvement initiatives.

Develops service strategies and monitors service levels against indicators to demonstrate improvement in customer and patient satisfaction.  Coordinates and integrates services with other areas.

Maintains and promotes effective relationships with and between patients, families, department staff, other departments, medical staff and their support staff, other health care facilities and vendors. Acts as a liaison between medical and nursing staffs as necessary.

Facilitates evidence-based nursing by creating an environment that encourages utilization of evidence in practice and decision-making to maintain quality, cost and customer service; ensures integration of evidence in congruence with departmental, organizational, and strategic goals.

Participates in shared governance councils and provides feedback as requested. Makes recommendations for changes in nursing practice to shared governance councils and promotes new approaches and concepts.  Supports shared governance by holding staff accountable and by monitoring and counseling department representative(s) to ensure role compliance.

Responsible for attaining and maintaining department's compliance with the Joint Commission (TJC) on Accreditation and other regulatory bodies.

Develops and communicates change initiatives.  Achieves care management targets in area(s) of responsibility and achieves target improvements in employee engagement.  Plans for staffing needs appropriately meeting established productivity benchmarks and achieves patient loyalty targets

Assists physicians and other departments with development of new services, identifying potential new sources of revenue and/or assisting in the marketing of existing and new programs.

Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.

Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.

Responsible for understanding and adhering to the Aurora Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Aurora's business.

Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.  Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.  Age-specific information is developed further in the departmental job standards.

Licensure, Registration and/or Certification Required:  Registered Nurse license issued by the state in which the team member practices and certification in specialty within 1 year of eligibility.

Education Required:  Bachelor's Degree in Nursing or Bachelor’s Degree and Master’s Degree in Nursing.

Experience Required: Typically requires 5 years of experience in nursing that includes experiences in multiple areas. Includes 1 year of supervisory experience in managing a staff and budgets in a nursing environment at the supervisory/management level.

Knowledge, Skills & Abilities Required:

• Advanced knowledge of nursing management concepts, clinical practice, and facilities policies and procedures.
• Excellent interpersonal and communication skills and ability to deal with conflict resolution.
• Strong aptitude in human resource management.
• Ability to handle multiple demands simultaneously.
• Sound decision making and critical thinking skills.
• Proficient in use of computers, software, and other electronic systems.

Physical Requirements and Working Conditions:

• Must be willing to float and flex as the site and department needs.
• Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently during work shift.
• Occasionally required to lift over 50 lbs. with assistance.
• Required to use foot pedals on carts or machines.
• Must have functional sight and hearing.
• Exposed to the following hazards on a continuous basis: mechanical, electrical, chemical, radiation, blood and body fluids.
• Required to wear gloves, goggles, and gowns on an as-needed basis.
• Operates equipment essential to performing the duties of the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

7A-7P Variable Days/Weekends/Holidays

Pay Range:

Registered Nurse (RN) Med/Surg Float Pool

We’re Looking For: 

• Completion of an accredited or approved program in nursing 
• Registered Nurse license issued by the state in which the teammate practices 
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association 
• 6 months of experience as a Registered Nurse

What You’ll Do: 

• As a skilled and compassionate RN, you will play a pivotal role in providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care in accordance with established standards, policies, and procedures. 
• Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum. 

About This Location: 

Atrium Health’s Carolinas Medical Center (CMC) is the flagship hospital of Atrium Health, which is distinguished throughout the Southeastern United States for its excellent patient care and medical expertise. CMC serves as the region’s only Level 1 Trauma center, is Magnet-designated, and an approved transplant center for heart, kidney, pancreas and liver. We also serve as one of North Carolina’s five Academic Medical Center Teaching Hospitals, providing residency training for more than 200 physicians in 15 specialties and serve as a satellite for the medical school at UNC-Chapel Hill.

Be the Nurse Who Redefines Care.
At Advocate Health, being a nurse means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Nurse community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all.

Your feedback matters. Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Ready to Take the Next Step: Apply Now! 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. 

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

• full time days, Monday - Friday
• 1 year of cardiac RN experience preffered

Pay Range:

This position supports patients with arrhythmia throughout the procedural care journey, serving as a consistent clinical resource from referral and treatment planning through procedure preparation, recovery, and follow-up. The Nurse Navigator coordinates care across Electrophysiology providers, procedural teams, imaging, anesthesia, pharmacy, scheduling, and referring clinicians to promote timely access and a seamless patient experience. Responsibilities include patient education, assessment of barriers to care, coordination of required testing and pre-procedure instructions, anticoagulation and medication-plan reinforcement, post-procedure follow-up, symptom triage, and escalation of clinical concerns. The role primarily supports patients undergoing ablation and related procedures, while helping ensure adherence to established clinical pathways and continuity of care across inpatient and outpatient settings.

Job Description

Coordinate the patient's care to increase the efficiency and quality of care that is delivered to the patient. This role will start with the time of the patient's diagnosis and will continue through the patient's journey throughout their care. Will be the patient advocate and care for them in a highly supportive and personal manner and also will serve as a liaison to ensure that patients and families receive resources and services as needed.

Essential Functions

• Provides language specific education, psychosocial support, and necessary resources for newly diagnosed patients pertinent to their specific disease, and their families, and coordinates appropriate referrals for those needed services.
• Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up.
• Serves as liaison for patients and families between departments.
• Ensures and coordinates (where appropriate) new patient referrals, scheduling of exams, procedures and appointments, identifies potential gaps as well as the coordination of care for patients returning to their communities for treatment and follow-up.
• Contacts every newly diagnosed patient at the time of the diagnosis.
• Assesses every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources.
• Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.

Physical Requirements
Ability to lift objects weighing up to 25 pounds. Occasional stooping, kneeling, crouching. May require sitting/standing for long periods of time.

Education, Experience and Certifications

BSN Degree Required/MSN Preferred. Current licensure to practice as a Registered Nurse in the state in which one works required. Certification in the appropriate specialized field within 2 years of being in the position required. Excellent communication skills required.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Full-time, Dayshift Monday - Friday and this role will be fully remote.

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

No relocation and no sponsorship or transfer of visa for this position now or in the future.

Pay Range:

Major Responsibilities:

Licensure, Registration and/or Certification Required:

• Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department​

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required:

• Typically requires 1 year of experience in automated laboratory and/or business systems.  

Knowledge, Skills & Abilities Required:

​

Physical Requirements and Working Conditions:

​This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Monday - Friday - 8:00-4:30

Pay Range:

Essential Functions

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Education, Experience and Certifications

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

1500-0300

Pay Range:

Essential Functions

• Supports patients/residents with activities of daily living.
• Assists patients/residents with personal hygiene.
• Takes vital signs and height and weight measurements.
• Feeds and ambulates patients/residents according to specific procedures.
• Maintains patient/resident's rooms in a clean and orderly condition.
• Observes and reports changes in patient/resident conditions.
• Orients patients/families to unit and instructs patient on safety measures.
• Assists with clerical work such as, including answering phones, entering data and maintaining medical records.
• Maintains stock supply items in inventory management.
• Performs duties as outlined in the scope of Nurse Aide I or Nurse Aide II tasks (per applicable state Board of Nursing Nurse Aide I and Nurse Aide II Tasks List).
• Perform technical tasks with appropriate training such as administering a 12- Lead Electrocardiogram test and routine venipuncture.

Physical Requirements

Work requires walking, standing, sitting, lifting, reaching, bending, stretching, stooping, pushing, and pulling. Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. Must speak and understand English in good understandable terms. Must have manual and finger dexterity. Physical abilities testing required.

Education, Experience and Certifications

• High School Diploma or GED required.
• Current listing with the DFS Nurse Aide Registry as a Nurse Aide I or with the applicable state Board of Nursing as a Nurse Aide II.
• BLS required per policy guidelines.

Patient Population Served

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.

Protected Health Information

• Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
• Will share information only on a need-to-know basis for work purposes.
• Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.

Machines, Tools, and Equipment

Those required by unit. Includes blood pressure manometer, stethoscope, thermometer, personal protective equipment, wheelchairs, stretchers, utility cars, and related clinical equipment.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

7p-7a with weekend requirements

Pay Range:

Essential Functions

• Supports patients/residents with activities of daily living.
• Assists patients/residents with personal hygiene.
• Takes vital signs and height and weight measurements.
• Feeds and ambulates patients/residents according to specific procedures.
• Maintains patient/resident's rooms in a clean and orderly condition.
• Observes and reports changes in patient/resident conditions.
• Orients patients/families to unit and instructs patient on safety measures.
• Assists with clerical work such as, including answering phones, entering data and maintaining medical records.
• Maintains stock supply items in inventory management.
• Performs duties as outlined in the scope of Nurse Aide I or Nurse Aide II tasks (per applicable state Board of Nursing Nurse Aide I and Nurse Aide II Tasks List).
• Perform technical tasks with appropriate training such as administering a 12- Lead Electrocardiogram test and routine venipuncture.

Physical Requirements

Work requires walking, standing, sitting, lifting, reaching, bending, stretching, stooping, pushing, and pulling. Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. Must speak and understand English in good understandable terms. Must have manual and finger dexterity. Physical abilities testing required.

Education, Experience and Certifications

• High School Diploma or GED required.
• Current listing with the DFS Nurse Aide Registry as a Nurse Aide I or with the applicable state Board of Nursing as a Nurse Aide II.
• BLS required per policy guidelines.

Patient Population Served

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.

Protected Health Information

• Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
• Will share information only on a need-to-know basis for work purposes.
• Access to verbal, writtenand electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.

Machines, Tools, and Equipment

Those required by unit. Includes blood pressure manometer, stethoscope, thermometer, personal protective equipment, wheelchairs, stretchers, utility cars, and related clinical equipment.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Nightshift 1900-0730

Rotating Weekends, Rotating Holidays

Pay Range:

Join Us for the Carolinas Medical Center RN Experience Event!

Ready to take the next step in your nursing career? Explore opportunities within our Medical ICU teams at Carolinas Medical Center. Meet nursing leaders, connect with current team members, tour the facility, and learn what makes our organization a great place to grow your career.

The Medical ICU cares for a diverse, high-acuity patient population, including those with ARDS, septic shock, liver failure, multi-organ failure, respiratory failure, gastrointestinal bleeds, complex oncology needs, renal failure, sickle cell crises, diabetic ketoacidosis, and post cardiac arrest care.

Our team is actively involved in advanced critical care practice, including assisting with intubations and bedside procedures, titrating multiple vasoactive drips, providing comfort-focused care, coordinating off-unit procedures, and managing life support therapies such as ECMO. We collaborate closely with a wide range of specialty consult services to deliver comprehensive care.

Beyond bedside care, we emphasize teamwork and innovation, continuously seeking ways to improve patient outcomes, safety, and quality of care. The Medical ICU fosters a culture of accountability, respect, and professionalism, where team members support one another and uphold the highest standards of practice.

📅 Date: October 26, 2026
⏰ Time: 9:00 a.m. - 3:00 p.m.
📍 Location: Atrium Health Levine Children's Hospital - Gorelick Auditorium 1000 Blythe Blvd, Charlotte, NC 28203

Who Should Attend?
Registered Nurses with 1+ years Progressive Care and/or ICU experience preferred, or 2 + years Med/Surg experience preferred.

Discover how you can make an impact while advancing your career with one of the region's leading healthcare organizations. We look forward to meeting you! 

Register here: Register for Carolina's Medical Center RN Experience Event: Progressive Care & ICU

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Monday- Friday 8am-5pm

Pay Range:

Major Responsibilities:

• Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site.  
• Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.  
• Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues. 
• Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage.  Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements.  
• Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information.  
• Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.  
• Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.  
• Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.  
• Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.  
• Performs additional duties based on department needs.  
• Maintains knowledge and efficient utilization of all information systems utilized by the department.  

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• High School Graduate 

Experience Required:

• Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area 

Knowledge, Skills & Abilities Required:

• Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment  
• Basic knowledge of medical terminology is helpful but not required.  
• Basic understanding of computers and desktop software packages.  
• Ability to work in a fast-paced environment, handling a variety of customer/patient needs.  
• Basic multitasking and problem-solving skills, as well as organization and prioritization skills.  
• Ability to use/manage a multiple-line telephone system.  
• Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.  
• Strong verbal communication skills and ability to interact with a diverse customer population.  
• Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems.  
• Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.  
• Ability to work a variety of hours based on departmental business needs.  

Physical Requirements and Working Conditions:

• Must have functional vision, touch, speech, and hearing. 
• Required to sit most of the workday. 
• Operates all equipment necessary to perform the job. 
• Exposed to normal office environment and/or remote work environments 
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

• Monday, Thursday, Friday 5p-9p, Saturday 2p-10p EST
• Training: Monday-Friday 8a-5p for 4 weeks.

Pay Range:

Major Responsibilities:

• Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site.  
• Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.  
• Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues. 
• Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage.  Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements.  
• Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information.  
• Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.  
• Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.  
• Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.  
• Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.  
• Performs additional duties based on department needs.  
• Maintains knowledge and efficient utilization of all information systems utilized by the department.  

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• High School Graduate 

Experience Required:

• Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area 

Knowledge, Skills & Abilities Required:

• Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment  
• Basic knowledge of medical terminology is helpful but not required.  
• Basic understanding of computers and desktop software packages.  
• Ability to work in a fast-paced environment, handling a variety of customer/patient needs.  
• Basic multitasking and problem-solving skills, as well as organization and prioritization skills.  
• Ability to use/manage a multiple-line telephone system.  
• Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.  
• Strong verbal communication skills and ability to interact with a diverse customer population.  
• Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems.  
• Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.  
• Ability to work a variety of hours based on departmental business needs.  

Physical Requirements and Working Conditions:

• Must have functional vision, touch, speech, and hearing. 
• Required to sit most of the workday. 
• Operates all equipment necessary to perform the job. 
• Exposed to normal office environment and/or remote work environments 
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Sunday, Monday 4a-1p, Thursday 4p-8p

Mandatory Training: Monday-Friday 8a-5p for 4 weeks.

Pay Range:

Major Responsibilities:

• Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site.  
• Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.  
• Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues. 
• Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage.  Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements.  
• Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information.  
• Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.  
• Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.  
• Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.  
• Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.  
• Performs additional duties based on department needs.  
• Maintains knowledge and efficient utilization of all information systems utilized by the department.  

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• High School Graduate 

Experience Required:

• Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area 

Knowledge, Skills & Abilities Required:

• Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment  
• Basic knowledge of medical terminology is helpful but not required.  
• Basic understanding of computers and desktop software packages.  
• Ability to work in a fast-paced environment, handling a variety of customer/patient needs.  
• Basic multitasking and problem-solving skills, as well as organization and prioritization skills.  
• Ability to use/manage a multiple-line telephone system.  
• Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.  
• Strong verbal communication skills and ability to interact with a diverse customer population.  
• Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems.  
• Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.  
• Ability to work a variety of hours based on departmental business needs.  

Physical Requirements and Working Conditions:

• Must have functional vision, touch, speech, and hearing. 
• Required to sit most of the workday. 
• Operates all equipment necessary to perform the job. 
• Exposed to normal office environment and/or remote work environments 
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Department:

12264 Enterprise Corporate - IT Service Delivery

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Powershell, C#, SailPoint, SQL

Pay Range:

$38.20 - $57.30

Major Responsibilities:

Design, implement, and maintain complex IAM solutions, including IGA, PAM, and SSO, using various tools and technologies, such as SailPoint, Active Directory, IBM Verify, Azure AD, Okta, MFA, SAML, OAuth, and LDAP. Participate in testing, validation, and quality assurance of IAM solutions, ensuring functionality, performance, security, monitor and audit IAM systems, activities, and processes. Assist in developing and implement process improvement initiatives, backup and recovery procedures, and security optimization tasks within IAM. Perform troubleshooting, analysis and remediation of access and permissions issues. Assist working collaboratively with vendors at technical level to resolve problems and manage escalation.

Manage the identity lifecycle and access policies for users, groups, roles, and applications across the organization. Assist with investigations and responses to high-impact IAM incidents, assist team to contain and mitigate threats. Perform access reviews, risk assessments, vulnerability analysis and audits to ensure compliance with IAM policies and standards, and provide audit, privacy, legal and compliance support for IAM security/access related issues. Adhere to all procedures necessary to protect information systems from intentional or inadvertent modification, disclosure, or destruction.

Provide technical support and guidance to clients and internal teams on IAM-related matters, such as user provisioning, access requests, password resets, authentication issues, identity governance, identity verification, etc. Monitor and audit the IAM management systems and processes, make recommendations, take appropriate action to ensure the best performance, and generate reports and metrics. Responsible for developing and reporting on overall metrics of assigned areas of responsibility. Evaluate and implement improvements to monitoring protocols. Assist in creating and maintaining comprehensive IAM documentation, including architecture designs, IAM policies, process workflows, procedures, configurations, and compliance reports, and ensure they align with the best practices and industry standards.

Identify, implement security controls and remediate any IAM vulnerabilities, risks, or gaps, and implement corrective actions and preventive measures. Assist in ensuring IAM practices align with regulatory requirements (e.g. SOX, PCI DSS, FFIEC, HIPAA), conduct security audits, and support compliance efforts. Support security/access related records in all phases including build, configuration, testing, implementation, go-live support, and optimization, and perform process improvement and security optimization tasks. Serve as escalation for the application teams for security/access issues, and as IAM point of contact for assigned audits and security related activities with other departments. Document all responses. Facilitate disaster recovery and business continuance configurations and procedures. Assist in disaster recovery and business continuance configurations and procedures.

Analyze and resolve IAM issues and incidents and provide root cause analysis and recommendations for improvement. Evaluate/resolve issues/tickets working with customers as needed. Recommend and implement solutions for problems within the team.

Participate in complex IAM projects and initiatives, and collaborate with other engineers, analysts, and managers to deliver high-quality IAM solutions. Analyzes business requirements and creates technical recommendations. Assist in the resolution of project issues and recording time against tasks accurately and timely. Assist in work plan development and management. Ensure successful completion of assigned projects on schedule, within budget, and in accordance with Advocate Health standards.

Collaborate with the IAM team, application owners, and business stakeholders to understand and document IAM requirements and issues. Ensures integrity for application delivery, creates tasks, work estimates, and resource requirements on those tasks. Communicates with teammates and customers in order to keep them informed with regard to activity status and potential problem areas and provides recommendations to management. Identify and understand business impact of decisions made to fulfill customer expectations.

Contribute to team effort by sharing of knowledge, aiding, and demonstrating initiative. Train and mentor other IAM team members. Define protocol for working with customers and appropriately balance needs and resources.

Maintain knowledge of applicable technologies, job/system related forums, roadmaps and/or related documentation. Research and evaluate new IAM technologies and best practices and recommend improvements and enhancements to the IAM architecture and processes.

Licensure, Registration, and/or Certification Required:

IAM certification (SailPoint, Okta, or other IAM engineering related certification) within one year employment.

Education Required:

Bachelor's Degree (or equivalent knowledge) in Information Systems, Computer Science or related field

Experience Required:

Typically requires at least three years of experience in IAM Engineering, administration, or support, preferably in a large and complex environment and 5 years of experience in IT fields such as Cyber Security, Epic Security, or other technical areas; or an equivalent combination of education and experience. Strong knowledge and skills in IAM concepts, principles, best practices and standards, such as identity lifecycle management, access management, authentication, authorization, provisioning, deprovisioning, auditing, and identity federation. Proficient in IAM tools and technologies, such as Active Directory, Azure AD, SSO, MFA, SAML, OAuth, LDAP and SCIM. Experience in scripting and automation using PowerShell, Python, Bash, JavaScript, Java, C# or other languages. Experience in cloud computing platforms and services, such as Azure, AWS, or Google Cloud.

Preferred remote locations in IL, WI, NC, GA

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IN, IL (Only WI/IL Division), LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, DC, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA. and working Internationally (this includes working while on vacation).

No relocation, No Sponsorship or student visa for this position now or in the future.

Knowledge, Skills & Abilities Required:

Strong technical skills in IAM tools, scripting languages (PowerShell, Python, Bash, JavaScript, Java, C#, or other languages), and a deep understanding of security controls and industry standards. Requires an understanding of IAM technology, process and procedures and the ability to apply that understanding to supporting existing systems and/or implementing new systems that directly benefit the patient care, education, and research and/or business functions of Advocate Health. Strong knowledge of user provisioning procedures and role-based access control.

Detailed knowledge of security as it relates to application support. Understanding of security mechanisms with clinical and hospital information systems. Knowledge of industry standard frameworks and controls such as NIST, CIS, SOX, and Zero Trust principles.

Advanced knowledge of operating systems, vendor-specific environments, and other system software. Broad understanding of tools and technologies from end user devices through the database management system. SQL knowledge is a plus.

Strong data analytical, critical thinking, reasoning, deduction, inference, and problem-solving skills. Ability to learn new technologies and skills quickly.

Ability to maintain a high level of confidentiality. Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization.

Ability to work in a fast-paced, dynamic team environment. Highly organized with the ability to work on numerous simultaneous activities while paying attention to detail and quality. Experience in project management and agile methodologies, such as Scrum or Kanban, is a plus.

Proven experience working in a team-oriented, collaborative environment. Foster a cooperative work environment by using effective communication skills, interpersonal relationships and team building.

Demonstrates experience in developing processes and documents to ensure quality delivery of services.

Clear and strong understanding of customer service requirements and skills. Demonstrated facilitation skills and ability to explain technical subjects to non-technical clients. Demonstrated ability to translate user requirements into system specifications.

Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions.

Proficiency in Microsoft Suite (Word, PowerPoint, Excel, Access, Outlook) or similar products.

Physical Requirements and Working Conditions:

Work is subject to high-level visibility through verbal and written communications with senior management.

This position requires travel, therefore, will be exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment.

Position will require off-hours support and on-call rotation. Due to project requirements and schedules in Advocate Health, overtime, evening and weekend hours may be required at times for conversions, training, etc.

Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.

Will share information only on a need-to-know basis for work purposes.

Each employee has the responsibility to work in a safe manner.

Employee does not have direct patient contact.

Must be able to lift objects that weigh up to 35 lbs.

Preferred Job Requirements

Preferred Certification / License:

Certifications in IAM, security or Epic are a plus.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Full-time, Dayshift Monday - Friday from 9:00am-5:00pm an this role will be fully remote.

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

No relocation and no sponsorship or transfer of visa for this position now or in the future.

Pay Range:

Major Responsibilities:

• Directs and executes multiple, concurrent projects independent of or with little supervision from leadership.
• Leads the evaluation of the request for service to understand business and technical open issues to be clarified with the client.
• Works in collaboration with the department's client to thoroughly understand the business needs, project scope, and anticipated deliverable associated with the request for service.
• Leads the on-going interface with the client to develop analytic approaches to the request.
• Understands and executes the development of specific population definitions to meet the needs of the project.
• Recommends to the client and department, processes to balance the data needs for the project against the urgency and requirements for action.
• Understands the context of the requested data and reports with other initiatives to develop sustainable solutions
• Uses statistical techniques to describe and evaluate data and uses process analysis tools for the display, interpretation and presentation of data for management and organization action.
• Provides value-added analysis and recommended follow up actions in support of the business needs.
• Supports the process to integrate data from multiple sources to a single dataset for analysis.
• Leads the review and validation of complex, custom datasets specific to the project.
• Recommends and prepares to the client, a method of delivering results from the project to meet current and on-going needs and facilitates data discussion and interpretation.
• Develops simple to complex reports utilizing various Business Intelligence tools.
• Educates clients in clinical and financial operational concepts and their relationship to data.
• Consults with clients to create methods to quantify key elements of their operational performance within the limitations of available data sources.
• Guides clients through known and potential data issues, taking into consideration all data collection inconsistencies and inaccuracies in the source system.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelors degree in health related fields or Registered Nurse.

Experience Required:

• 2 years experience in health related field required.

Experience Preferred:

• Experience with healthcare data in a healthcare organization strongly preferred.
• 2 years of experience in ECQM and quality metrics.

Knowledge, Skills & Abilities Required:

• Understands the elements of registries and databases relevant to assigned projects and identifies data integrity issues using complex analysis of the data.
• Communicates effectively in verbal, written, and electronic formats.
• Proficiency using computer software tools and Windows operating system.
• Strong organizational and time management abilities.
• Strong ability to apply the principles and practices of data management.

Physical Requirements and Working Conditions:

• Works in an office environment, sits at a desk, works with a computer, talks on the telephone, and prepares reports and other statistical data.
• Some time spent in meetings at a variety of facilities, makes presentations and offers advice to System executives.
• On occasion, requires standing, walking and traveling in personal car to other facilities.
• Occasionally requires carrying of up to 25 pounds of materials.
• Requires the ability to work rapidly and accurately under pressure, to work in a safe and effective manner, and to handle different issues and priorities simultaneously.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

• Monday- Friday
• 8:00am to 5:00pm

Pay Range:

Major Responsibilities:

• Prepares and rooms the patient for exam by obtaining vital signs and gathering/documenting/updating pertinent health information (i.e., chief complaint, allergies, and/or medications). Monitors and completes Clinical Integration/ Quality Improvement measures with notification to clinician for opportunities within their scope.
• Performs laboratory procedures (i.e., strep test, wound culture, specimen collection, etc.) using principles of aseptic technique and standard precautions/infection control guidelines.
• Assists the Physician/ Advanced Practice Professional (APP) with procedures  such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.
• Administers routine medications, under Physician/ APP orders or medical group approved standing orders/protocols, which may include but are not limited to immunizations, antibiotics, vitamins, and topical agents.
• Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services. Refers questions to Registered Nurses and Physician/APC per scope of practice guidelines and relays information back to patient as directed.
• Communicates with Physician/APP and other members of the health care team to ensure smooth clinic flow and adjusts as necessary.  Effectively communicates accurate and timely information with the patient.
• May perform basic and advanced clinical support tasks or skills based on the specialty and appropriate   competencies such as but not limited to removal of sutures and staples, laboratory procedures (throat/nose culture, drug screen), phlebotomy - butterfly, venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols, etc., under clinical supervision.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.  Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.  Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) required

Current Medical Assistant certification from one of the following is required: 

• CMA from American Association of Medical Assistants (AAMA)
• CCMA from National Health career Association (NHA)
• NCMA from National Center for Competency Testing (NCCT)
• RMA from American Medical Technologists (AMT).   
• RMA from American Allied Health
• NCMSMA from National Healthcare Worker’s Association (NHCWA)
• NRCMA from National Association for Health Professionals (NAHP)
• NRMA from National Registry of Medical Assistants (NRMA) 

Education Required:

• Graduation from an accredited Medical Assistant program  required

Experience Required:

• 1 yr experience preferred.

Knowledge, Skills & Abilities Required:

• Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.
• Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.
• Demonstrates customer service skills that support a positive patient experience.

Physical Requirements and Working Conditions:

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance.  For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available.
• Unique patient lifting/movement situations will be assessed on a Case by -case basis.
• Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills. 
• Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids.  Will be required to wear protective clothing and equipment as needed. 
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance