Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry).  Measures and records patients’ height and weight. 
8.    Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards.  Collects, labels and prepares specimens for transport to lab.  
9.    Phlebotomy in certain locations.
10.    Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
11.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
12.    Observes, measures, records oral food and fluid intake.  Sets up full strength tube feeding solutions and refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed.    
13.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
14.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
15.    Replenishes patient and unit supplies and equipment.
16.    Requests assistance from identified resources when more direction is needed.  
17.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
18.    Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.
II.  Position Qualifications:
License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Current Basic Life Support.
Experience/Skills:
Required:
1.    Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCT I or 6 months of prior inpatient/outpatient direct patient care experience.
2.    Ability to read, write and communicate in English in a clear and concise manner. 
3.    Medical Terminology.
4.    Computer skills. 
5.    Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.  
6.    Must have proven problem-solving abilities for routine situations.
7.    Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.
III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

Job Title:    Patient Care Technician I
Job Profile Summary: 
Under the direction of the appropriate licensed clinician, the Patient Care Technician I performs a variety of patient care activities.  Receives workplace education and training to assist members of the healthcare team in the care of patients. 
I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respiration, blood pressure and pulse oxymetry).  Measures and records patients’ weights and heights. 
8.    Performs EKG’s, Point of Care (POC) tests and bladder scanning. Collects, labels and prepares specimens for transport to lab.  
9.    Performs other selected unit specific procedures, such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
10.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure.
11.    Observes, measures, records oral food and fluid intake.  Refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed. 
12.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
13.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
14.    Replenishes patient and unit supplies and equipment as needed.
15.    Requests assistance from identified resources when more direction is needed.  
16.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis. 
 
Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.
II.  Position Qualifications:
License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
1.2.    Basic Life Support certification within 30-days as a condition of employment. 
Experience/Skills:
Required:
1.    Ability to read, write and communicate in English in a clear and concise manner.
2.    Basic computer skills
3.    Basic Medical Terminology knowledge. 
4.    Must be able to remain calm when under stress or in emergency situations

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Identifies staffing needs and confers with appropriate managers throughout the day.
2. Responsible for the accurate entry in the automated scheduling system: Enters all new hires into the Controller. and Scheduler.  Updates monthly and daily schedules, manages and prints daily staffing sheets, sign-in sheets. Posts staffing needs lists.
3. Compiles daily staffing information and discusses with the appropriate manager or director. 
4. Participates in daily Patient Flow bed meeting “huddles”.
5. Makes calls to fill staffing needs. Validates constant observation needs and communicates with charge nurses any changes in staffing needs.
6. Identifies overtime staffing and participates in reduction of expenses.
7. In conjunction with the Managers, identifies and maintains staffing allocations and staffing needs to meet patient volume and acuity and to meet budgetary goals. 
8. Coordinates payroll data entry, completion of automated time card and People Soft sheets.
9. Functions as a “superuser” with automated scheduling system.
10. Enters personnel data and new hire information into the scheduling system.
11. Compiles productivity reports, attendance calendars, and overtime reports. 
12. Distributes reports to Finance Dept. and the Chief Nursing Officer (CNO).
13. Provides training with automated scheduling system for new nurse managers, nursing supervisors and administrative assistants.
14. Validates accuracy of schedules and provides daily staffing reports to the off-shift nursing supervisors. 

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school diploma or equivalent

Experience/Skills:
Required:
1. Knowledge of basic medical terminology
2. Strong organizational skills and attention to detail
3. Strong follow up skills
4. Strong interpersonal and communication skills
5. Ability to build and maintain positive working relationships
6. Basic knowledge of MS Office applications and the ability to learn new software programs rapidly
7. Knowledge of automated scheduling systems
8. Ability to read, write and speak clearly in English

Preferred:
1. Minimum three (3) years of staffing experience in a healthcare organization 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.  

Department-specific competencies, including age-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.  

III. Physical Demands and Environmental Conditions:

Constantly:
- Sitting, repetitive movements, working indoors

Frequently:
- Standing, walking, bending, reaching, grasping, high stress level, color vision
- Precise motor skills, hearing, vision
- Lifting, carrying, pulling, pushing 0-20 pounds

Occasionally:
- Pushing, pulling, twisting, balancing, kneeling, temperature extremes
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respiration, blood pressure and pulse oxymetry).  Measures and records patients’ weights and heights. 
8.    Performs EKG’s, Point of Care (POC) tests and bladder scanning. Collects, labels and prepares specimens for transport to lab.  
9.    Performs other selected unit specific procedures, such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
10.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure.
11.    Observes, measures, records oral food and fluid intake.  Refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed. 
12.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
13.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
14.    Replenishes patient and unit supplies and equipment as needed.
15.    Requests assistance from identified resources when more direction is needed.  
16.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis. 
 
Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:

Required:

1.    Minimum of a high school education or GED.
2.    Basic Life Support certification within 30-days as a condition of employment. 

Experience/Skills:

Required:
1.    Ability to read, write and communicate in English in a clear and concise manner.
2.    Basic computer skills
3.    Basic Medical Terminology knowledge. 
4.    Must be able to remain calm when under stress or in emergency situations

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

For TA Purposes:

PCA II -

Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
Job Description
Job Description
I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry).  Measures and records patients’ height and weight. 
8.    Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards.  Collects, labels and prepares specimens for transport to lab.  
9.    Phlebotomy in certain locations.
10.    Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
11.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
12.    Observes, measures, records oral food and fluid intake.  Sets up full strength tube feeding solutions and refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed.    
13.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
14.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
15.    Replenishes patient and unit supplies and equipment.
16.    Requests assistance from identified resources when more direction is needed.  
17.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
18.    Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.  Position Qualifications:

License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Current Basic Life Support.

Experience/Skills:
Required:
1.    Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCA I.
2.    Prior inpatient/outpatient care experience or clinical care training.
3.    Ability to read, write and communicate in English in a clear and concise manner. 
4.    Medical Terminology.
5.    Computer skills. 
6.    Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.  
7.    Must have proven problem-solving abilities for routine situations.
8.    Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

City/State

Work Shift

Overview:

Sentara Health is seeking to hire a qualified individual to join our team as a Registered Nurse.

Overview:

The Direct Care Registered Nurse - Home Health and Hospice Provides high-quality nursing care to patients in their homes or hospice settings, ensuring comfort, dignity, and emotional support during end-of-life care.

Anticipated Status/Shift:

Full-Time (40 hours/week)

Rotating Shift; 8AM-5PM shifts with occasional 5P-12AM shifts

Position Location:

Sentara Hospice Services - South Boston, VA (travel can include up to a 50-mile radius for position)

Requirements:

Education

• Associate's Degree in Nursing (Required)

Certification/Licensure

• Valid RN License in state of practice (VA) (Required)
• BLS (Required within 90 days of hire)

Experience

• 1 year of nursing experience (Required)
• Previous Home Care/Hospice experience (Preferred)

Keywords: registered nurse, hospice, RN, talroo-nursing, skilled care, direct patient care, home care, assessments, collaboration, coordination, comprehensive care

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

City/State

Work Shift

Overview:

Sentara Health is seeking to hire a qualified individual to join our team as a Home Health Aide.

Overview:

Home Health Aides will perform basic and routine patient care, such as personal hygiene, grooming, toileting, meal preparation, and feeding, intake/output, ambulation, and assisting patients with transfer from/to bed, toilet and other areas of the home.

Anticipated Status/Shift:

Flexible Time (PRN/as needed)

Day Shift (8AM - 5PM)

Position Location:

Sentara Hospice Services - South Boston, VA (travel can include up to a 50-mile radius for position)

Education

• No specific education requirements

Certification/Licensure

• CNA (Required)
• First Aid Basics Certification (Required)
• BLS (Required within 90 days of hire)

Experience

• Previous Customer Service Experience (Required)
• Prior Hospice experience (Preferred)

Keywords: Home Health Aide, CNA, Home Care, Hospice, chesapeake, full time, nursing support, clinical support

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$91,644.80 - $164,944.00

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 AM - 4:30 PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5980 IS Enterprise Solution Architecture

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Senior Epic Client System Administrator supports, configures, and maintains Epic Client Systems to ensure reliable access to Epic applications across clinical and operational environments.

I. Major Responsibilities

• Install, configure, and maintain Epic components including Hyperspace, Interconnect, EPS, Web BLOB, MyChart, CareLink, Rover, Haiku.
• Support daily operations of Epic client systems and web/service servers.
• Troubleshoot system issues, performance problems, and integration failures.
• Participate in cloud migration tasks including endpoint updates, IRIS reinstall support, Kuiper and System Pulse operations.
• Collaborate with technical leads, application teams, and infrastructure teams.
• Acts as a technical leader and mentor to up and coming team members.
• Ability to effectively articulate recommended solutions to project teams, management, and executive leadership.
• Takes lead on large projects, initiatives, and complex changes.

II. Position Qualifications

License/Certification/Education:

Required:

• Bachelor’s degree or equivalent experience.

Experience/Skills:

Required:

• 6+ years in Healthcare IT in an Epic Client Systems role.
• Technical expertise in Windows Server, Epic client distribution tools, and web/service servers.
• Strong analytical troubleshooting and problem‑solving skills.
• Effective communication and collaboration with clinical and technical teams.
• Ability to document procedures, configurations, and operational playbooks.
• Adaptability in fast‑paced healthcare and cloud‑migration environments.
• Advanced troubleshooting skills for Epic client systems and Windows Server environments.
• Proficiency with scripting (PowerShell) for automation and system management.
• Understanding of Azure, virtual infrastructure, and cloud‑hosted workflows.
• Ability to manage client distribution tools and web/service server architecture.
• Experience supporting clinical and operational teams in a healthcare environment.
• Strong documentation skills for technical procedures and operational workflows.
• Ability to work in fast‑paced, rapidly evolving technical environments.

Preferred:

• Experience with Citrix, Azure, Imprivata, Layer 2/3 networking.

• Epic Certifications: Hyperspace Deployment Administration (Client Access to Hyperspace) and Web and Service Server Administration, including Hyperspace Web, MyChart, Interconnect, and Web BLOB/Business Continuity Access (BCA)/Epic Print Service (EPS). Candidates who do not possess these certifications at the time of hire must obtain them within 12 months of their start date.
• Microsoft Certifications: Microsoft 365 Administrator (MS-102), Azure Administrator Associate (AZ-104), Microsoft Endpoint Administrator (MD-102), and Microsoft Windows Server Hybrid Administrator Associate (AZ-800/AZ-801). Candidates who do not possess these certifications at the time of hire must obtain them within 12 months of their start date.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

City/State

Work Shift

Overview:

Sentara Halifax Hospital located in South Boston, Virginia is hiring a Travel RN for Med/Surg!

Travel Registered Nurse (RN) - Medical/Surgical

Sentara Halifax Regional Hospital - South Boston, VA

• $75.00/hr pay rate
• Temporary Full Time
• 14-week assignment
• Night Shift
• No benefits

Education

• Associates, Bachelors, Masters, or diploma in the Nursing Field required

Certification/Licensure

• Virginia or Compact Multi-State License in good standing
• Basic Life Support (BLS)
• NIH Stroke Scale

Experience

• Must have two or more years of current acute care hospital RN experience. 

Click here to learn more about Sentara Halifax Regional Hospital!

As a Registered Nurse with Sentara, you can excel in your career. There are many different specialties where you can perform and grow your nursing skills in areas of interest to you. If you desire, there are promotional opportunities into leadership or to advance your level of care in a variety of settings. This position's primary duties include assessing/admitting patients, rounding checks, giving medications, talking with family members, and being responsible for the overall care of your patients. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/ImqEzvkewIU to hear Felicia tell us about a day in the life of a Registered Nurse (RN) with Sentara Healthcare. 

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. 

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Keyword: Registered Nurse, RN, South Boston, Temporary, Traveler, Medical Surgical, Halifax, Monster, Talroo-Nursing

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Halifax Regional Hospital is fueled by the expertise of a well-established medical staff representing more than two-dozen specialties, while remaining focused on excellent care. Services at this hospital include cardiovascular services, emergency services, family birthing center, hospitalist program, imaging/radiology services, laboratory services, nephrology services, orthopedic services, rehabilitation services and surgical services. We improve health every day, come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Escorts ambulatory patients. Transports patient by wheelchair, stretcher or bed. Prior to transport, verifies identification of all patients assigned by checking 2 identifiers and signing off on Safe Patient Transport Forms; notifies clinician if discrepancy on forms. To ensure patient comfort and safety during transport process, monitors and responds to basic patient needs before, during and after transport. Provides appropriate handoff communication when patient is delivered to receiving unit.
2. Assists nursing staff and/or lift tech in moving and positioning of patients using various lift devices in preparation of patient for transport and returning patient to bed. Includes lateral transfer of patients on precaution status that requires Patient Transporter to use personal protection equipment and to follow infection control process per precaution isolation-type.
3. Delivers stretchers, beds, cribs and wheelchairs as needed. Assists in deep-cleaning of all transport equipment on a biannual basis. Sanitizes transport vehicles and ancillary equipment between patient use.
4. Transports patient specimens to and from the Lab, Pathology, and blood products to/from the Blood Bank in accordance with established infection control guidelines. Transports contaminated equipment to Sterile Processing within same infection control guidelines. 
5. Delivers other materials such as medical records, pharmaceuticals, X-ray films, sterile items, and miscellaneous reports and items as required.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school diploma or equivalent. 

Experience/Skills:
Required:
1. Basic Life Support (BLS) Certification within 6 months of hire.
2. Ability to read, write, speak and understand English.
3. Good inter-personal skills and a customer service orientation to maintain a collaborative, patient focused effort between Patient Transportation and other hospital departments.

Preferred:
1. Six months’ experience in a hospital environment. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Escorts ambulatory patients. Transports patient by wheelchair, stretcher or bed. Prior to transport, verifies identification of all patients assigned by checking 2 identifiers and signing off on Safe Patient Transport Forms; notifies clinician if discrepancy on forms. To ensure patient comfort and safety during transport process, monitors and responds to basic patient needs before, during and after transport. Provides appropriate handoff communication when patient is delivered to receiving unit.
2. Assists nursing staff and/or lift tech in moving and positioning of patients using various lift devices in preparation of patient for transport and returning patient to bed. Includes lateral transfer of patients on precaution status that requires Patient Transporter to use personal protection equipment and to follow infection control process per precaution isolation-type.
3. Delivers stretchers, beds, cribs and wheelchairs as needed. Assists in deep-cleaning of all transport equipment on a biannual basis. Sanitizes transport vehicles and ancillary equipment between patient use.
4. Transports patient specimens to and from the Lab, Pathology, and blood products to/from the Blood Bank in accordance with established infection control guidelines. Transports contaminated equipment to Sterile Processing within same infection control guidelines. 
5. Delivers other materials such as medical records, pharmaceuticals, X-ray films, sterile items, and miscellaneous reports and items as required.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school diploma or equivalent. 

Experience/Skills:
Required:
1. Basic Life Support (BLS) Certification within 6 months of hire.
2. Ability to read, write, speak and understand English.
3. Good inter-personal skills and a customer service orientation to maintain a collaborative, patient focused effort between Patient Transportation and other hospital departments.

Preferred:
1. Six months’ experience in a hospital environment. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. May perform duties to coordinate office activities and staff assigned, to include training, and scheduling the work of assigned employees, recommending process improvements and implementing new procedures, and monitoring employee performance.
2. Produces correspondence, memos and reports from dictation, drafts, models, etc. Proof reads/edits material for appropriate grammar, spelling and format and style. Prepares high quality presentation graphics (using Power Point or similar presentation graphics software).
3. Composes, or selects standard form letters for supervisor’s response to routine inquiries.
4. Arranges meetings and activities for supervisor for the most efficient use of available time. Makes travel arrangements for extended trips and groups.
5. Coordinates large internal and external meetings. May attend meetings in capacity of recording secretary.
6. Provides information and assistance to a variety of high level internal and external contacts to exchange confidential information and expedite matters on behalf of supervisor and associated staff.
7. Receives phone calls and messages, provides information on procedures and standard policies of the department or function to customers, refers matters to appropriate person within department.
8. Provides assistance with administrative processes associated with the department or function.
9. Processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, work orders, expense vouchers, etc. Follows-up with personnel outside department and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
10. Provides guidance to departmental personnel in UMMHC administrative policies and procedures.
11. Assists in the preparation of, and maintains the departmental operating budget report and supporting documentation. 
12. Assists in special projects. Gathers a variety of documents files and records from sources within and outside of the department, incorporates statistical or financial data requiring basic interpretation. Prepares reports using statistical or financial tables, using established formats, graphs and charts. 
13. Sets up and maintains confidential, sensitive files and records for multiple functions, ensuring efficient retrieval of information.
14. Ensures adequate inventory of office supplies and basic maintenance of office equipment. Coordinates the timely repair of office equipment.
15. Ensures basic set up and maintenance of office personal computers and associated equipment. Ensures timely service.
16. May schedule work for, and provide basic direction to temporary help or clerical office staff.
17. Perform miscellaneous clerical duties, including collating, sorting, faxing, filing, and distributing and retrieving documents and mail. Records and relays phone messages.
18. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
19. Ensures compliance with health and safety requirements, with regulatory agencies such as DPH, etc.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma.  
2. 6-12 months additional specialized secretarial/business office training. 

Experience/Skills:
Required:
1. 2-3 years of secretarial/administrative support experience.  
2. Software used: Word processing, spreadsheet, presentation graphics, database.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance. 
2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style.
3. May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes.
4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.
5. Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
6. Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc.
7. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. 
8. Coordinates internal and external meetings.
9. Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service.
10. Receives and addresses patient-care related phone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department. 
11. Identifies problem related priorities, and responds to emergency need to interrupt or contact physician and/or clinicians, within physician’s guidelines. 
12. Issues and verifies patients’ managed care referrals.
13. Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system.
14. Verifies patient’s insurance coverage and eligibility.
15. Escorts patients to examination rooms and chaperones patients as required.
16. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
17. May perform on-site charge entry processes, utilizing computer-based systems.
18. Batches daily encounter forms and relays/submits forms/information to the billing office.
19. May processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
20. Provides guidance to departmental personnel in medical office and UMMHC administrative policies and procedures.
21. May provide work guidance to office clerical staff.
22. Sets up and maintains confidential, sensitive files and records for multiple functions, academic materials, medical records, etc.  ensuring efficient retrieval of information. Coordinates retrieval of medical records.
23. Ensures adequate inventory of office supplies and basic maintenance of office equipment.
24. May coordinate basic set up and maintenance of office personal computers and associated equipment. Ensures timely service.
25. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
26. Ensures compliance with health and satiety requirements and with regulatory agencies such as DPH, etc.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma.
2. 6-12 months additional specialized medical secretarial/medical office training.

Experience/Skills:
Required:
1. 2-3 years of medical secretarial/administrative support experience.

Software used:  Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1.  Performs the following lead duties to coordinate activities and assigned personnel:
a) Plays a lead role in implementing new or revised systems and procedures. Performs basic troubleshooting and provides feedback on process improvements. 
b) Orients new employees, trains employees in new procedures and provides on-going instruction as appropriate.
c) Relays work instructions provided by supervisor.
d) Schedules, distributes and monitors the flow of work for assigned group of employees.
e) Provides recommendations to manager or supervisor for the most efficient utilization of assigned personnel.
f) Provides information regarding employee job performance to supervisor.
g) Assists in ensuring that employees are provided with appropriate resources and methods.
h) Reports employee problems or unusual occurrences to the supervisor.
2.  Produces correspondence, memos and reports from dictation, drafts, models, etc. Proof reads/edits material for appropriate grammar, spelling and format and style. Prepares high quality presentation graphics (using Power-Point or similar applications software).
3.  Composes, or selects standard form letters for supervisor’s response to routine inquiries.
4.  Arranges meetings and activities for supervisor for the most efficient use of available time. Makes travel arrangements for extended trips and groups.
5.  Coordinates large, complex internal and external meetings. May attend meetings in capacity of recording secretary. Prepares and distributes agenda.
6.  Provides information and assistance to a variety of high level internal and external contacts to exchange confidential information and expedite matters on behalf of supervisor and associated staff.
7.  Receives phone calls and messages, provides information on procedures and standard policies of the department or function to customers, refers matters to appropriate person within department.
8.  Provides assistance with administrative processes associated with the department or function.
9.  Processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follows-up for timely completion of processes.
10. Provides guidance to departmental personnel in UMMHC administrative policies and procedures.
11. Assists in the preparation of, and maintains the departmental operating budget report and supporting documentation. 
12. Assists with special projects. Gathers variety of documents files and records from sources within and outside of the department, incorporates statistical or financial data requiring basic interpretation. Prepares reports using statistical or financial tables, using established formats, graphs and charts. 
13. Sets up and maintains confidential, sensitive files and records for multiple functions, ensuring efficient retrieval of information.
14. Ensures adequate inventory of office supplies and basic maintenance of office equipment. Coordinates the timely repair of office equipment.
15. Ensures basic set up and maintenance of office personal computers and associated equipment. Ensures timely service.
16. May schedule work, and provide basic direction to temporary help or clerical and secretarial staff.
17. Performs miscellaneous clerical duties, including collating, sorting, faxing, filing, and distributing and retrieving documents and mail. Records and relays phone messages. 
18. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. Associates Degree in Secretarial Science or equivalent.

Experience/Skills:

Required:
1. 3-5 years of secretarial/administrative support experience.
2. Software used: Word processing, spreadsheet, presentation graphics, database. 
3. Additional applications software such as for project management, scheduling, budgetary control, etc. may also be used.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities: 

1.    Communicates on the telephone in an efficient, pleasant, and respectful manner, even during periods of high call volume, to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the HealthTouch system.  A call center operator’s average call time will range between 1 ½ - 2 minutes.
2.    Reviews therapeutic diet orders and modify the patient’s order to meet the diet order parameters while attempting to honor the patient’s request and be aesthetically pleasing.  This includes nourishments, supplements, and tube feeding.
3.    Speaks with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible, find a satisfactory substitution. To ensure a nutritionally balanced meal that meets the dietary restrictions of the patient’s diet order.
4.    Communicate on the phone to patients, staff, and guests according to department scripting policy and procedures.
5.    Communicates patient diet order issues to the Supervisor or clinical dietitian when policy mandates.

All responsibilities are essential job functions.

I.    Position Qualifications:

License/Certification/Education:

Required:

Preferred:
1.    High school education or equivalent.
2.    Previous experience in a healthcare setting.
3.    Knowledge of specialized diets and menus.
4.    Bilingual.

Experience/Skills:

Required:
1.    Previous customer service and/or call center experience.
2.    Knowledge and ability to utilize personal computers or data terminals to record, verify and retrieve standard information.
3.    Ability to read, write, speak, and communicate in English.
4.    Ability to follow and give oral and written instructions.
5.    Ability to communicate with patients, hospital personnel, and co-workers.

Preferred:
1.    Previous related experience to be familiar with basic nutrition and food service operations, functions, and procedures.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities:

Under minimal supervision will perform the following:
1. Provide knowledgeable and skilled general administrative support primarily to Vice President(s) and above or a comparable level executive.  Responsibilities to include:
a. Advanced communications support,
b. Proactively triaging issues as they arise and determining appropriate action in response to inquiries,
c. Act as designee of leader in specified areas as directed.
2. Complex calendar management of senior executives and anticipating conflicts before they arise.
3. Assist executive(s) in preparing presentations as needed; ensure room reservations and A/V equipment is set-up appropriately for VP or SVP hosted meeting.
4. Collaborate with leadership, HR, and hiring managers to manage and execute a smooth process for requirement and onboarding new hires.
5. Work with leaders to track departmental workforce, i.e., employees, contractors, consultants, and keep organizational charts updated and compiled.
6. May be responsible for managing in person events, ensuring there are appropriate speakers, hosts, and catering arranged.
7. Coordinate department events, retreats, leadership meetings and other group meetings with internal and external entities.
8. Prepare documents and correspondence that may be highly confidential or politically sensitive in nature.
9. Book complex domestic and/or international travel itineraries.
10. Attend administrative leadership team meetings as requested, ensuring these meetings have identified facilitators, agendas, and that action items are recorded and followed up on.
11. May process invoices to ensure vendors are paid in a timely fashion, assign proper budget codes and coordinate reimbursements.
12. Oversee department purchasing cards, online reconciliation, statement and receipts submission to Accounts Payable in a timely manner.
13. Process various requisitions, purchase orders, personnel and other forms needed for the department’s administration.
14. May provide oversight of operational/administrative functions to department managers, including maintaining SOPs and educating staff as needed.
15. Maintain a high-level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.
16. Help to improve workflow, operating efficiency, and service quality within the department.
17. May provide mentorship, supervision, or management to junior administrative staff.

Knowledge, Skills and Abilities:

• Excellent communication skills, both written and verbal.
• Advanced knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, Adobe.
• Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
• Resourceful with strong problem-solving skills.
• Ability to engage with appropriate urgency in situations that require quick response or turnaround.
• Ability to independently prioritize high volume of tasks and manage competing priorities.
• Demonstrated competency with budgeting and office systems and standard computer programs; ability to teach others as needed.
• Ability to work collaboratively with a wide range of people and diverse cultures.
• Ability to handle confidential or sensitive information in an appropriate and professional manner. 

Minimum Job Qualifications:

Minimum Education:
High school diploma required.  Bachelor’s degree preferred.

Minimum Experience:
5 years of administrative experience.

Supervisory Responsibilities:

No direct reports, may provide mentorship, supervision, or management to junior administrative staff.

Patient Contact:

No

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities:

• Ensure accurate ERP/Workday transactions and maintain overall system and inventory data integrity.
• Serve as the main contact for order-related questions, responding promptly to internal end-user inquiries and resolving order issues.
• Receive incoming materials by unloading, counting, inspecting for damage, and verifying shipments against purchase orders.
• Fill, process, and deliver orders across the DFCI campus, including work orders, clinic (stock) orders, and overnight express packages.
• Manage package receipt and delivery documentation using Zebra handheld devices, including required signatures and delivery photos.
• Maintain inventory levels by monitoring par stock, processing delivery labels, updating records, and supporting timely replenishment.
• Coordinate with suppliers, purchasing, production, warehouse, and facilities teams to support large equipment deliveries, material distribution, and resolution of supply or delivery issues.

Knowledge, Skills and Abilities:

• Knowledge of applicable policies, regulatory requirements, and accreditation standards.
• Strong computer proficiency, including Microsoft Outlook, Word, Excel, PowerPoint, and Teams.
• Workday ERP system experience preferred.
• Excellent organizational, analytical, problem-solving, and customer service skills.
• Ability to manage multiple tasks effectively.
• Strong attention to detail and accuracy.
• Ability to lift 50 pounds and push or pull loaded stock carts is required.

Minimum Job Qualifications:

• High School diploma required.
• Experience with using Workday preferred.
• Experience with an ERP application (Workday) preferred.

License/Certification/Registration Required:

Valid driver’s license

Must pass a MA Dept. Of Transportation (DOT) Medical Card Exam. Provided by DFCI Occ Health if necessary.

Supervisory Responsibilities: None

Patient Contact: None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

With direct supervision, the Radiology Authorization Specialist:

• Reviews and monitors all radiology authorization work queues and independently identifies and prioritizes imaging procedures with the greatest financial reimbursement risk.
• Reprioritizes work to respond to clinically urgent diagnostic imaging procedures and produces high quality work under pressure.
• Verifies insurance eligibility and benefits, utilizing automated eligibility systems, payer portals, or telephone communication.
• Prepares and completes payer-specific prior authorization requests, interprets medical policy criteria, and applies appropriate guidelines to prior authorization requests.
• Reviews and comprehends patient progress notes, lab reports, infusion summaries, imaging reports, and plan of care. Identifies appropriate medical documentation to satisfy payer medical policy criteria.
• Responds to health plan-reviewed prior authorization requests that do not meet initial policy criteria. Works with the health plan to resolve issues and/or coordinates appropriate provider-to-health plan interventions (e.g., peer-to-peer discussions, letters of medical necessity, provider-initiated appeals, etc.).
• Follows-up with patients in the case of denied coverage of a radiology exam. Provides superior customer service to all patients, works through patient-raised issues, and recommends appropriate solutions.
• Completes appropriate post-claim denial follow-up to overturn radiology-related prior authorization claim denials.
• Performs other duties and projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Good understanding of medical terminology and physiology.
• Knowledge of third-party payer rules and regulations. 
• Knowledge of the prior authorization process.
• Analytical and problem-solving skills.
• Understanding and ability to work in various computing/information systems and Microsoft Office product suite.
• Ability to function independently and prioritize work within established policies. 
• Ability to work with sensitive patient information and maintain confidentiality.
• Ability to work closely and effectively with colleagues across the organization including clinical staff.
• Ability to use good judgment, tact, and sensitivity.
• Ability to function in a fast paced, highly demanding environment.

MINIMUM JOB QUALIFICATIONS:

Minimum Education:

High school diploma or GED required; associate or bachelor’s degree preferred.

Minimum Experience:

0 years required; 1 year of relevant work experience in a hospital or ambulatory setting, hospital/physician office work, prior authorization, financial counseling, or billing experience preferred.

Certification/Licensure/Registration:

None

SUPERVISORY RESPONSIBILITIES:     None

PATIENT CONTACT:     Yes

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities:

Under minimal supervision will perform the following:
1. Provide knowledgeable and skilled general administrative support primarily to Vice President(s) and above or a comparable level executive.  Responsibilities to include:
a. Advanced communications support,
b. Proactively triaging issues as they arise and determining appropriate action in response to inquiries,
c. Act as designee of leader in specified areas as directed.
2. Complex calendar management of senior executives and anticipating conflicts before they arise.
3. Assist executive(s) in preparing presentations as needed; ensure room reservations and A/V equipment is set-up appropriately for VP or SVP hosted meeting.
4. Collaborate with leadership, HR, and hiring managers to manage and execute a smooth process for requirement and onboarding new hires.
5. Work with leaders to track departmental workforce, i.e., employees, contractors, consultants, and keep organizational charts updated and compiled.
6. May be responsible for managing in person events, ensuring there are appropriate speakers, hosts, and catering arranged.
7. Coordinate department events, retreats, leadership meetings and other group meetings with internal and external entities.
8. Prepare documents and correspondence that may be highly confidential or politically sensitive in nature.
9. Book complex domestic and/or international travel itineraries.
10. Attend administrative leadership team meetings as requested, ensuring these meetings have identified facilitators, agendas, and that action items are recorded and followed up on.
11. May process invoices to ensure vendors are paid in a timely fashion, assign proper budget codes and coordinate reimbursements.
12. Oversee department purchasing cards, online reconciliation, statement and receipts submission to Accounts Payable in a timely manner.
13. Process various requisitions, purchase orders, personnel and other forms needed for the department’s administration.
14. May provide oversight of operational/administrative functions to department managers, including maintaining SOPs and educating staff as needed.
15. Maintain a high-level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.
16. Help to improve workflow, operating efficiency, and service quality within the department.
17. May provide mentorship, supervision, or management to junior administrative staff.

Knowledge, Skills and Abilities:

• Excellent communication skills, both written and verbal.
• Advanced knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, Adobe.
• Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
• Resourceful with strong problem-solving skills.
• Ability to engage with appropriate urgency in situations that require quick response or turnaround.
• Ability to independently prioritize high volume of tasks and manage competing priorities.
• Demonstrated competency with budgeting and office systems and standard computer programs; ability to teach others as needed.
• Ability to work collaboratively with a wide range of people and diverse cultures.
• Ability to handle confidential or sensitive information in an appropriate and professional manner. 

Minimum Job Qualifications:

Minimum Education:
High school diploma required.  Bachelor’s degree preferred.

Minimum Experience:
5 years of administrative experience.

Supervisory Responsibilities:

No direct reports, may provide mentorship, supervision, or management to junior administrative staff.

Patient Contact:

No

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I.  Major Responsibilities:

Leadership and Expertise:
1.    Critical Incident Management: Serves as a key member of the team, taking on challenging projects and critical incidents. Provides expert guidance during high-impact situations.
2.    Knowledge Sharing: Embraces unknown issues as learning opportunities and proactively shares discovered knowledge with the team. Engages with vendors and systems, even with limited prior experience, to expand understanding and solve complex problems.

Knowledge Advancement:
1.    Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
2.    Actively participates in professional development programs defined by department. 

Project Coordination:
1.    Project Leadership: Regularly leads projects with appropriate input. Takes responsibility for project outcomes and manages tasks effectively.
2.    Project Estimation: Assists in estimating the hours required for upcoming projects to facilitate accurate planning and resource allocation.

Workflow Optimization:
1.    Recommends and implements workflow modifications. Collaborates with key vendors to discuss and apply standard solutions.
2.    Leverages knowledge of user experience design principles during system workflow reviews and/or optimization initiatives.  
3.    Applies lean belt methodology, which focuses on improving efficiency and reducing waste in processes. 
4.    Directs the configuration of application features and security settings and creation of support documentation, including test scripts and workflow diagrams.

Mentorship and Coverage:
1.    Acts as the primary advisor to other team members, department colleagues, and organizational staff. Seeks out and offers support to new staff members and helps them integrate into the team. 
2.    Constantly innovates and assists others in achieving their ideas.
3.    Covers managerial responsibilities in leader’s absence, including handling urgent issues and maintaining team operations. 

Project and Leadership:
1.    Proactively identifies barriers to completing work and escalates issues with proposed solutions.
2.    Leads meetings, develops agendas, assumes accountability for assigned follow-ups and practice closed loop communication.
3.    Participates as workstream lead on cross-functional projects, ensures tasks are completed within scope and project management guidelines.
4.    Runs optimization requests/projects, including scheduling meetings, identifying timelines, and allocating resources.
5.    Requests new assignments or participates in stretch goals, coverage opportunities, and additional responsibilities, such as leading new initiatives, completing market analysis or participating in kaizen efforts.
6.    Drives projects from conception to completion with minimal oversight and establishes strong working relationships with operational staff as a subject matter expert.
7.    Works with vendors to establish short-term product roadmaps. Reviews roadmaps with department manager and key stakeholders.

Technical Troubleshooting and Support:
1.    Investigates and resolves application and system configuration. Develops and implements appropriate system fixes based on thorough analysis.
2.    Works closely with third-party vendors to ensure proper installation and configuration of vendor software. Troubleshoots issues related to server configurations, system services, and interface jobs to drive effective issue resolution.

Adaptability:
1.    Leverages high adaptability to accomplish dynamic responsibilities and evolving project requirements.

Must be able to work off hours as needed and participate in an on-call rotation.

II. Position Qualifications:
License/Certification/Education:
Required:
1.    Bachelor's degree in Computer Science or related field, or equivalent work experience.
2.    Epic Application certification(s); if additional certifications required for a specific role/team, ability to achieve, as required by department.
3.    Lean Green Belt certification or ability to achieve, as required by department.
Preferred:
1.    Project Management certification (PMP/CAPM).

Experience/Skills:
Required:
1.    7 years experience with enterprise platforms (EHRs/ITSM/ERPs).
2.    Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused even in challenging situations.
3.    Able to act independently with minimal oversight.
4.    Able to advise less experienced team members.
5.    Able to effectively communicate to staff at all levels of the organization.

Preferred:
1.    Healthcare experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Radiant certification required; Decision Tree expertise preferred; other Epic certifications like Cupid, Stork, Lumens would be valuable also for the role

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1.  Assures the efficient daily operations of the clinic, including appropriate staffing, appropriate use of supplies, workflow and productivity.
2.  Ensures efficient patient registration and the scheduling of medical procedures for both inpatients and outpatients.  Coordinates with hospital admitting, the O.R., diagnostic & therapeutic areas, pre-surgical evaluation, and other patient care areas as necessary.
3.  Monitors the scheduling process to ensure highest quality customer service.  Participates in interdepartmental multidisciplinary performance improvement initiatives to improve the scheduling process.  Develops and recommends improvements in systems, schedules and procedures.  Demonstrates the use of quality improvement in daily operations.
4.  Maximizes utilization of session time by manipulating daily schedules to achieve the greatest potential for patient volume.  
5.  Monitors workflow and productivity to evaluate office performance.  Takes corrective action to ensure the efficient and effective workflow.
6.  Assesses patient flow as well as develops and maintains systems and processes to assure efficient flow.
7.  Ensures that appropriate patient information is gathered at the point of registration, and updated as appropriate, and physician ‘s schedules are accurately incorporated.  Monitors the registration process to ensure high quality customer service.
8.  Monitors phone service level to ensure high quality customer service.
9.  Oversees the collection of patient co-payments.
10. Oversees and monitors the weekly departmental payroll in Kronos as assigned.
11. Ensures adequate inventory of office supplies and the basic maintenance of office equipment. Re-orders and coordinates with purchasing, vendors, as required.  Coordinates efforts for basic facilities maintenance activities as needed.
12. Maintains effective liaison with clinic management.  As required, works collaboratively with a variety of staff and management in various departments and functions such as patient accounts, registration, health information management, information services, human resources, radiology etc. to address issues.  Works with the leadership team to identify and coordinate the resolution of a variety of administrative issues.
13. Creates a team focused environment by coordinating clerical and clinical staff to ensure quality patient care.  Conducts employee meetings as needed.  
14. Ensures the efficient greeting of patients and visitors. Fosters quality customer service. 
15. Ensures efficient processes to support billing, on-site charge entry processes, the collection of co-payments from patients and daily cash deposit etc.  Ensure electronic encounter forms are processed per policy.
16. Ensures the efficient set-up, maintenance, filing and retrieval of medical records.  Sets up and maintains extremely sensitive confidential information.
17. May act as a liaison with building management to assure productive work environment including office cleaning, security, safety, and parking.  Resolves patient complaints as required.

Standard Supervisor Level Responsibilities:

1.  Supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.  Resolves grievances and other personnel problems within position responsibilities.
2.  Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
3.  Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
4.  Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
5.  Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
6.  Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
7.  Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Develops and maintains procedures necessary to meet regulatory requirements.
8.  Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
9.  Ensures adequate equipment and supplies for department.
10. Develops and maintains established departmental policies, procedures, and objectives.
11. Ensures compliance to all health and safety regulations and requirements.
12. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. Associates Degree in related field or equivalent experience.

Experience/Skill:

Required:
1. Three (3) or more years of medical administrative office experience
2. Demonstrated Leadership experience.
3. Must have excellent oral and written communication skills, as well as excellent interpersonal skills to effectively communicate with all levels of management, patients, and staff. 
4. Must have excellent organizational and analytical/problem-solving skills and the ability to work independently. 
5. Must have the ability to coordinate and organize multiple functions and activities.  
6. Must be proficient in relevant computer software. 

Preferred:
1. Previous supervisory or lead experience.   

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

Experience with Check In/Out, Scheduling Patients, OR Booking, Insurance Auth and referrals management.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.

2. Performs patient assessment/reassessment according to standard procedure.

3. Develops and coordinates individual plan of care including discharge planning.

4. Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.

5. Delegates appropriately to others in accordance with job description and competency level.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Current Massachusetts Nursing licensure and registration.

2. BLS is a requirement for every RN unless advance cardiac life support (ACLS) certification is current, in addition to any unit specific certifications and competencies.

Preferred:

1. Bachelor of Science degree in Nursing highly preferred.

Experience/Skills:

Required:

1. Thorough knowledge of the discipline of Nursing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Job Description

I. Major Responsibilities:

1. Ensure that caregivers adhere to system policies and procedures for clinical care standards.    
2. Coordinates clinical practice and deployment of resources at the unit level to ensure ongoing implementation of processes and adherence to standards.
3. Develops Scope of Service and Plan of Care for the identified area. Submits to senior leadership for approval.
4. Assists caregivers with the development of a cohesive, service-oriented team, and serves as a role model, mentor, coach/facilitator.
5. Monitors competence of caregivers and ensures education to complete required competencies. Monitors continuing education participation.
6. Conducts daily patient care rounds, assessing patient care requirements and monitoring nursing and ancillary caregiver performance to achieve safe, cost effective and quality patient care.
7. Directs the oversight of clinical practice through continuity of patient care assignments to optimize the patient plan of care.
8. Ensures a plan of care is established, coordinated, and delivered to each patient and family.
9. Creates and sustains a collaborative, patient-focused environment supporting excellence in clinical and service practices.
10. Delegates appropriate responsibilities to others.
11. Ensures a positive work environment that is safe for patients, visitors, and staff.
12. Ensures unit-based standards of care are in accordance with departmental, organizational and/or compliance related standards.

Operations:
1. Identify operational workflow opportunities and implement improvements. 
2. Collaborates with internal and external stakeholders to ensure effective operations. 
3. Identify and implement improvements to maximize efficiency and capacity.  
4. Reviews and develops action plans based on metrics.
5. Assures the efficient daily operations of assigned units, including appropriate staffing, appropriate use of supplies, workflow, and productivity to meet patient needs and to manage to budget.
6. Chooses goals, projects, and sets priorities based on alignment with system goals.
7. Responsible for the development, implementation, and revision of departmental policies, procedures, and objectives to guide and support the delivery of service.
8. Identifies systems changes to solve complex problems. Researches and obtains needed data or feedback regarding issues/problems.

9. Promotes employee engagement and patient satisfaction initiatives at the unit/clinic level to address metrics identified below target goals.

10. Articulates patient care standards as published by Joint Commission, CMS and other regulatory agencies.

Leadership/Management/Human Resources:
1. Assesses candidates, through behavioral and peer interviewing, for appropriate positions within the unit/clinic and makes recommendations for hire, transfers, promotions and/or other staff changes.
2. Provides oversight of all caregivers including completion of specific performance reviews.  Ensures performance evaluations are completed for caregivers timely according to HR policies.
3. Assures appropriate orientation, competence assessment, in-service training, and continuing education for all caregivers.
4. Ensures the proper documentation for recruiting, on-boarding, evaluating, and terminating caregivers are completed timely and thoroughly. (i.e. position requisition, orientation checklist, separation).
5. Assures licensing certification for all caregivers are current.
6. Leads and influences the development of caregivers by creating a practice climate of responsiveness and learning which supports retention and recruitment of competent staff.
7. Coaches and supports caregivers by removing barriers and addressing issues. Consults with management regarding issues as necessary. 
8. Promotes communication and feedback through regularly scheduled caregiver meetings and other venues.
9. Maintains current knowledge of labor and employment laws impacting caregivers in own unit/clinic and/or those that impact areas across the medical center.  Maintains knowledge of current union contracts within own area of responsibility. 
10. Establishes a climate for open communication and builds relationships at all levels of the organization.  
11. Develops, implements, and updates recognition initiatives valued by the unit/clinic.
12. Facilitates staff attendance at in-service programs, teaching opportunities, staff meetings and rounding.
13. Uses tools such as employee surveys to measure staff morale with a focus toward recognition and developing action plans for improvements.

Budgetary Planning and Financial Performance:
1. Collaborates with Finance and leadership to develop annual departmental budgets based on established patient care indicators, projected volumes, and patient populations.
2. Maintains cost effective staffing patterns based on approved staffing budgets.
3. Demonstrates fiscal responsibility via monitoring of salaries and supply expenses, prepares and submits variance reports.  Develops and implements corrective action. 
4.  Identify capital needs for assigned units.

Quality, Safety and Experience Improvements:
1. Links departmental goals to organizational goals and strategic plans.
2. Actively coordinates clinical quality improvement and safety efforts on the unit/clinic with defined medical center quality and safety goals.
3. Creates and sustains an environment that encourages feedback, problem-solving, self-evaluation and innovation as the way work is accomplished and improvements achieved.
4. Actively seeks information about the underlying needs of patients, families, and employees and seeks to match those needs.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor of Science in Nursing or Bachelor’s degree in relevant clinical field.  

2. Active clinical license in clinical field in state of Massachusetts.

Preferred:
1. Master’s degree in Nursing or related field.   

Experience/Skill:
Required:
1. A minimum of three years of directly related work experience in field of specialty in a hospital or healthcare environment.  

2. Has demonstrated leadership potential.

3. Must have proven project management, team building, and presentation skills.
4. Exceptional analytical skills are necessary to perform various data analysis techniques, review statistical data for the purpose of departmental planning and control, in the preparation and maintenance of budgets and in problem solving.
5. Must possess the interpersonal and communication skills (both oral and written) to provide effective participative leadership and to interact with patients, families, physicians, and other visitors and staff.
5. Strong problem-solving skills. 
6. Proficiency with Microsoft applications.

Preferred:
1.  

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Processes and releases orders using pharmacy dispense queue.
• Oncology order set up through gathering drug, diluent, base solution, tubing, filters, labels, as well as anything else required for compounding.
• Delivers patient medications to patient’s rooms and medication room areas.
• Maintains inventory, reorders, restocks, and monitors expiration dates of all medications in the pharmacy as well as floor stock medication provided via Pyxis.
  5. Familiar with pharmacy technology and equipment. Capable of troubleshooting technical problems.
• Prepares and packages all forms of medications. 
• Maintains required documentation in accordance with regulatory and hospital requirements and maintains respect for patient confidentiality.
• Generates necessary pharmacy reports.
• Conducts medication room inspections in assigned patient care area in accordance with regulatory requirements.
• Assembles drugs in an accurate and efficient manner.
• Repackages bulk drugs and supplies into units of use containers.
• Maintains a clean work area and assists in quality indicator monitoring.
• Assists with yearly inventory in assigned areas.
• Participates in identifying problems or areas for improvement and assists supervisor with problem solving projects and improving operations.
• Participates in Continuous Quality Improvement activities and/or teams.
• Prepares intravenous (IV) drugs using aseptic technique in compounding cytotoxic chemotherapy, targeted monoclonal antibodies, immunotherapy, oncolytic viruses and other IV drugs.
• Cleans IV room floors and surfaces according to institutional policy.
   

Position Qualifications:

License/Certification/Education:
Required:

• High school diploma or equivalent.  
• Current license with the Massachusetts Board of Pharmacy.
• Certified by one of the national governing bodies such as Pharmacy Technician Certification Board PTCB, or the National Healthcareer Association ExCPT. 

Experience/Skills:
Required:

• 3 years of previous experience.
• Position requires proficiency in math and the knowledge and ability to use a computer.  
• Must be able to follow oral and written instructions with accuracy, efficiency, and dependability.  
• Positive work ethic, motivated and professional demeanor to promote teamwork in the department. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities: 
1.    Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.    Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.    Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.    Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.  
5.    Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
6.    Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
7.    Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry).  Measures and records patients’ height and weight. 
8.    Performs EKG’s, performs Point of Care (POC) tests and bladder scanning according to hospital standards.  Collects, labels and prepares specimens for transport to lab.  
9.    Phlebotomy in certain locations.
10.    Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
11.    Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
12.    Observes, measures, records oral food and fluid intake.  Sets up full strength tube feeding solutions and refills tube feeding bags as directed.  Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems.  Performs ostomy care on established ostomate patients as directed.    
13.    Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
14.    Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.  
15.    Replenishes patient and unit supplies and equipment.
16.    Requests assistance from identified resources when more direction is needed.  
17.    Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
18.    Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:  
1.    Complies with established departmental policies, procedures, and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to               creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.
II.  Position Qualifications:
License/Certification/Education:
Required:
1.    Minimum of a high school education or GED.
2.    Current Basic Life Support.
Experience/Skills:
Required:
1.    Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCT I.
or 6 months of prior inpatient/outpatient direct patient care experience.
2.    Ability to read, write and communicate in English in a clear and concise manner. 
3.    Medical Terminology.
4.    Computer skills. 
5.    Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.  
6.    Must have proven problem-solving abilities for routine situations.
7.    Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.
III.  Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.  Must be able to lift, up to 50 pounds.  Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.