Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).

2. Obtain certification in Basic Life Support within 30 days of hire date.

EXPERIENCE:

1. Two (2) years of registered nursing experience.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelors degree in Nursing (BSN) or higher.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Prioritizes patient’s diagnosis, problems, and issues, and mutual goals to meet the needs of the patient and healthcare team.

2. Serves as resource for patient & family learning needs.

3. Coordinates with the interprofessional team to manage changing priorities.

4. Functions as independent team member to provide safe, quality care for consumer/patient.

5. Mentors colleagues in the acquisition of clinical knowledge, skills, abilities, and judgement.

6. Participates in the development and continuous improvement of systems that support the patient care planning process.

7. Leads interprofessional teams to collaborate and consult effectively.

8. Designs innovations to improve outcomes.

9. Assists other nurses to develop research skills.

10. Participates in collaborative planning to provide safe, high-quality, patient-centered health care.

11. Participates in the development, implementation, and review of and adherence to policies that promote patient health and safety.

12. Advocates for healthcare consumers rights to inform decision making and self-determination.

13. Demonstrates leadership skills within the community/healthcare arena.

14. Engages the healthcare consumer and other interprofessional team members in holistic, culturally sensitive data collection.

15. Integrates knowledge from global and environmental factors into the assessment process.

16. Identifies resources/actions to appropriately address cultural situations.

17. Recognizes personal bias.

18. Disseminates educational findings, experiences with colleagues.

19. Achieves higher level of education/training, demonstrating commitment to lifelong learning.

20. Identifies appropriate resources for ethical dilemmas and advances ethical nursing practice.

21.Required competencies to include demonstration of regularly being a charge nurse and/or precepting new staff or nursing students

For facilities with specialty accreditation requirements:

1. Completion of annual required education related to specialty accreditation as defined by accreditation standards.  Training may be completed through CBLs, trainings, In-services, and competency validation.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The National Institute for Occupational Safety and Health recommends minimizing the need for employees to manually lift patients, and limit safe patient handling to 35 pounds. All transfers, lifts and re-positioning will be completed utilizing the lift equipment and/or other patient handling aids as indicated by the patient’s profile and appropriate algorithms.

2. Heavy/Hard work: Work requires strength and/or stamina, lifting, moving, stooping, reaching, standing, walking, and carrying of materials and equipment weighing 40+lbs.

3. Visual acuity must be within normal range.

4. Hearing within normal range is required (i.e. to assess breath sounds, bowel sounds, apical pulse, monitors, etc.)

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Working protracted or irregular hours.

2. Working around biohazards.

3. Working around infectious diseases.

4. Working with or near the deceased.

5. Working with hands in water.

6. Working with electrical hazards associated with patient care equipment.

SKILLS AND ABILITIES:

1. Possesses the interpersonal skills to positively and effectively communicate, negotiate, and resolve conflict.

2. Has the motivation and drive for continuous development of self.

3. Cooperatively interacts with the health care team to support and contribute to the shared group goals.

4. Uses competent clinical practice and critical thinking skills to efficiently deliver patient care with all health care providers while maximizing efficient use of resources.

5. Ability to be flexible in response to changes in work volume, staff and scheduling changes.

6. Ability to work independently with minimal supervision.

7. Ability to work successfully under highly stressful conditions and capable of adapting to varying workloads and work assignments on a constant basis.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Compensation Range:

CAPE RN rates may vary based on certifications and experience from the compensation range posted.

Company:

Cost Center:

Address:

Benefit eligible employees classified as at least 0.5 eligible for: Medical, Dental, Vision, Disability Coverage, Tuition Program, Retirement, Paid Time Off, Wellness Program

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Obtain certification in HeartSaver First Aid within 30 days of hire date.

2. West Virginia state criminal background check required, and Federal, if applicable, for DHHR BMS regulated area.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or Equivalent is preferred.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Escorts patients or items safely to the appropriate departments in Ruby Memorial Hospital, Skilled Nursing Facility, Physician Office Center, Cancer Center and Health Sciences Center.

2. Courteously greets patients, identifies self, and then assists in preparing the patient for transport from the department.

3. Monitors the integrity of patient's monitoring and invasive devices at all times during transport, and intervenes in emergency situations to ensure patient safety.

4. Responsible for transporting patients with oxygen, including handling and storage of oxygen.

5. Observes and reports to the RN all patient concerns or changes in condition while in transport.

6. Promptly communicates return of patient to the RN.

7. Disinfects wheelchairs and stretchers, after each use.

8. Upon discharge, identifies and safely assists with the transport of patient and patient's possessions to discharge vehicles.

9. Transports patients and items to and from all areas of the WVUH Campus in a safe and timely manner.

10. Must be able to use the patient transport dispatching system according to the guidelines set up by the Department Manager.

11. Maintains proper oxygen tank levels on each unit daily

12. Positions wheelchairs and stretchers back to place of origin.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The National Institute for Occupational Safety and Health recommends minimizing the need for employees to manually lift patients, and limit safe patient handling to 35 pounds. All transfers, lifts and re-positioning will be completed utilizing the lift equipment and/or other patient handling aids as indicated by the patient’s profile and appropriate algorithms.

2. Heavy/Hard work:  Work requires strength and/or stamina for lifting, moving, stooping, reaching, standing, and walking for long periods of time. Handling of materials and equipment weighing up to 50 pounds. Pushing/pulling carts weighing up to 200 pounds.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

1. Unlicensed assistive personnel (UAP) may have limited access to medications including during transport of non-controlled substances at the request of a licensed care provider.

Additional Job Description:

Hours: 9:00am - 5:30pm

With rotating holidays and weekends

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Must have a valid Food Service Worker Permit (FSWP) from Monongalia County Health Department (MCHD) prior to starting OR obtain a MCHD Temporary FSWP no later than the first Wednesday of employment and a permanent MCHD FSWP within 1 month of start date (next available class). Must have a valid NCHD FSWP throughout employment.

2. Obtain certification in HeartSaver First Aid within 30 days of hire date

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or Equivalent is preferred.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. All duties listed and assigned to the Support Associate position (see Support Associate job description for full list of duties and responsibilities).

2. The Support Associate role is a position providing support to the patient care team as well as directly attending to certain, specified needs of the patient.  The Support Associate performs the transportation of patients to and from testing areas and other areas as needed.  The Support Associate also transports various items throughout the facility.

3. All duties listed and assigned to the Housekeeping Assistant position (see Housekeeping Assistant job description for full list of duties and responsibilities).

4. Cleans areas of responsibility utilizing proper procedures. Maintains productivity and cost effectiveness. Teamwork oriented.

5. All duties listed and assigned to the Dietetic Assistant position (see Dietetic Assistant job description for full list of duties and responsibilities).

6. Dietetic Assistants may be assigned a variety of fundamental food service duties. Typical assignments include patient tray line (meal assembly), dish room, utilities (floors and trash), cafeteria server, and cold food production. Work as a team to deliver high quality food and service to patients and customers.

7. All duties listed and assigned to the Linen Services Attendant position (see Linen Services Attendant job description for full list of duties and responsibilities).

8. Performs all activities associated with the retrieval of soiled linen, processing of linen and distribution of clean linen.

9. All duties listed and assigned to the Material Handling Attendant position (see Material Handling Attendant job description for full list of duties and responsibilities).

10. Receives, inventories, stocks, issues, handles, and distributes all supplies, equipment and instrumentation used throughout West Virginia University Hospitals which are the responsibility of Materials Management.  Includes maintaining adequate inventory levels of supplies (stock) required to support activities for Surgical Services room stock.

11. All duties listed and assigned to the Equipment Handling Attendant position. (See Equipment Handling Attendant job description for a full list of duties and responsibilities.)

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Heavy/Hard work: Work requires strength and/or stamina, lifting, moving, stopping, reaching, standing.

2. Be able to walk for long periods of time.

3. Positioning and lifting of patients’ weighing 50 pounds.

4. Ability to lift up to 60 pounds.

5. Ability to stand for entire shift.

6. Pushing/pulling carts or beds weighing up to 200 pounds.

7. Ability to pull a fully loaded meal cart up to 250 pounds.

8. Pushing loaded supply carts weighting in excess of 600 pounds.

9. Must possess visual and oral acuity.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to effectively work in noisy setting and under deadline pressures.

2. Work area may be hot and/or wet.

3. Work with cleaning and dishwashing chemicals.

SKILLS AND ABILITIES:

1. Math skills necessary to count, inventory and convert each/box/case quantities.

2. Must possess excellent communication skills (both phone and personal).

3. Must be able to work in a high stress environment.

Additional Job Description:

Hours: 8:00pm - 6:30am

With rotating holidays and weekends

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).

2. Obtain certification in Basic Life Support within 30 days of hire date.

EXPERIENCE:

1. One (1) year of nursing experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Modifies patient’s plan of care based on data collection and patient’s individual needs.

2. Uses Evidence-Based Practice (EBP) to provide patient care.

3. Delegates according to scope of practice.

4. Verifies the plan of care with interprofessional colleagues, patient, and caregiver(s).

5. Provides education based on learning needs and involvement of family.

6. Promotes effective communication among interprofessional team members & healthcare consumers.

7. Influences policy to promote safe patient care.

8. Utilizes appropriate resources in providing care, especially in sensitive situations.

9. Incorporates processes to enhance the organizational plan of growth and influence.

10. Participates in developing strategies to promote healthy communities and practice environments.

11. Recognizes strategies to improve nursing quality.

12. Provides critical review and/or evaluation of policies, procedures, and guidelines to improve quality of healthcare.

13. Demonstrates understanding of importance of data collection and utilization.

14. Disseminates educational findings, experiences, and ideas with peers.

15. Engages in activities related to nurse sensitive indicators to enhance quality of care.

16. Participates in continuing professional development.

17. Identifies ethical situations and seeks assistance of appropriate colleagues.

18. Identifies ways to maintain and improve ethical environment of the work setting conducive to safe, quality health care.

19. Adheres to the moral and legal rights of patients.

20. Engages in opportunities for work/life balance.

For facilities with specialty accreditation requirements:

1. Completion of annual required education related to specialty accreditation as defined by accreditation standards.  Training may be completed through CBLs, trainings, In-services, and competency validation.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The National Institute for Occupational Safety and Health recommends minimizing the need for employees to manually lift patients, and limit safe patient handling to 35 pounds. All transfers, lifts and re-positioning will be completed utilizing the lift equipment and/or other patient handling aids as indicated by the patient’s profile and appropriate algorithms.

2. Heavy/Hard work: Work requires strength and/or stamina, lifting, moving, stooping, reaching, standing, walking, and carrying of materials and equipment weighing 40+lbs.

3. Visual acuity must be within normal range.

4. Hearing within normal range is required (i.e. to assess breath sounds, bowel sounds, apical pulse, monitors, etc.)

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Working protracted or irregular hours.

2. Working around biohazards.

3. Working around infectious diseases.

4. Working with or near the deceased.

5. Working with hands in water.

6. Working with electrical hazards associated with patient care equipment.

SKILLS AND ABILITIES:

1. Possesses the interpersonal skills to positively and effectively communicate, negotiate, and resolve conflict.

2. Uses competent clinical practice and critical thinking skills to efficiently deliver patient care with all health care providers while maximizing efficient use of resources.

3. Ability to be flexible in response to changes in work volume, staff and scheduling changes.

4. Ability to work successfully under highly stressful conditions and capable of adapting to varying workloads and work assignments on a constant basis.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or equivalent.

2. Obtain certification in Basic Life Support within 30 days of hire date.

EXPERIENCE:

Must meet one of the following:

• 1 year post high-school education completed in applicable course of study (nursing, biology, physical therapy, sports medicine, or related field) OR

• Current enrollment in a relevant college program (such as nursing, biology, physical therapy, sports medicine, or a closely related field) OR

• A minimum of six months of experience working in an Emergency Department or pre-hospital care setting.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Currently certified as a West Virginia Emergency Medical Technician/Paramedic or applicable state licensure where services will be performed.

2. Certification in Advanced Cardiac Life Support (ACLS).

3. Certification in Pediatric Advanced Life Support (PALS).

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Observes and reports all patient concerns/changes in condition to a registered nurse immediately.

2. Assists the Registered Nurse with admission, transfer, discharge and general patient care duties.

3. Records the vital signs, assists in personal hygiene and other patient comfort measures. Records oral intake and outputs (temperature, blood pressure and other monitoring).

4. Assists in specimen collection and other activities of assigned patients.

5. Assists in indirect patient care by maintaining a clean and safe environment to help prevent and/or control infections and to provide for safety of patients, visitors and employees.

6. Reports all necessary equipment repairs to appropriate personnel according to departmental procedure in a timely manner.

7. Prepares patients for examinations and diagnostic procedures according to departmental procedure.

8. Communicates with RN regarding any nutrition issues, such as poor appetite or verbalized lack of understanding of diet changes.

9. Assists department with administrative tasks to support the department operations.

10. Answers patient call bell and relays message to appropriate personnel.

11. Performs assigned tests such as glucose monitoring, urine and stool testing and maintains quality control testing & logs, according to department policy.

12. Performs routine discontinuation of IV catheters.

13. Assists in care of drainage devices such as penrose drains, chest tubes and similar catheters while maintaining accurate output.

14. Ability to perform EKG testing upon request.

15. Transport of specimens to the Lab as needed.

16. Collects blood samples as per physician order, when phlebotomy credentialed.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Heavy/Hard Work: Work requires strength and/or stamina, lifting, moving, stooping, reaching, standing, and walking. 

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Working closely with others.

2. Working protracted or irregular hours.

3. Working around biohazards.

4. Working around infectious diseases.

5. Working with or near the deceased.

6. Working with hands in water.

7. Working with electrical hazards associated with patient care equipment.

8. Working in a fast-paced, rapidly changing environment.

SKILLS AND ABILITIES:

1. Ability to effectively communicate with staff and patients.

2. Ability to adapt to changing environments.

Additional Job Description:

0.9 FTE 3-12 hour shifts 7p-7a

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent AND Two (2) year of help desk call center, customer service, or application support experience required OR;

Associate degree or certificate of course completion in a technical related field OR;

Currently enrolled and entering Third Year of Bachelor’s Degree Program in Computer Science, Information Technology, Business, or informatics related field.

2. Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree in computer science, information technology, business or informatics related field preferred.

EXPERIENCE:

1. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer, preferred

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Business Requirements and System Analysis: Provide First Level Support for caller requests including troubleshooting, escalation and/or and resolution. Use Incident Management documentation system for all incidents, problems and changes. Provides knowledge base materials in required format to be documented to the Leadership/ approver. Monitor system wide alerts, downtimes and advisories, document and escalate to appropriate support team by providing notification, updates and resolution as required. Attend all WVUHS IT Help Desk mandatory staff meetings either remote or in-person. Effectively use the Help Desk phone system as well as all hold, handling and routing state features. Effectively use organizational chart and understand enterprise-wide chain-of-command. Field 40+ calls on average per daytime/weekday shift while delivering excellent customer service. Ability to multi-task customer calls, e-mails, IT security user provisioning and data center operations.  

2. Helpdesk Analysis: Clearly and accurately document all calls in incident management software for detailed tracking of incident reporting. Route all manually assigned Incidents appropriately. Always use appropriate spelling, grammar and context when documenting incidents, problems, changes and customer correspondence.

3. System Operation and Integration: Demonstrate knowledge of currently implemented desktop operating systems. Demonstrate basic working knowledge of Microsoft Directory Services and user interface. Learn and use remote access tools for troubleshooting and resolution of basic technical issues.

4. Communications: Clearly and respectfully communicate with all customers. Actively listen and treat fellow employees, patients/families and customers with respect. Keep customers, patients/families and fellow employees, adequately informed, providing updates when appropriate. Select/use appropriate communication methods. Participate and contribute to group meetings and sessions. Demonstrate effective listening skills.

5. Customer Service: Contribute to an environment of continued improvement and value-added customer service. Anticipate service problems or challenges and proactively seek to identify and implement effective solutions. Independently pursue service recovery with assistance from peers and escalate whenever needed. Assure work processes and systems focus primarily on the patient/family and customer. Exhibit the capability to escalate priority issues to superiors when necessary or requested. Exhaust all 1st level support options before escalating issues to 2nd level support. Demonstrate respect for variety of persons, personalities, and cultures.

6. Teamwork: Performs the following core duties: participates in mentoring, training, and development of other employees. Participates in training and professional development sessions. Participates in departmental teams. Travels independently to remote sites and communicates back to the team while working offsite (if assigned). Exhibits objectivity and openness to the view of others, including patients/families and customers. Offers assistance and support to co-workers. Contributes to building positive team spirit and cohesiveness. Balances team and individual responsibilities. Works proactively and cooperatively in group problem-solving situations. Proactively works to resolve conflicts. Encourages peers to seek innovative approaches to solve problems. Engages peers/ employees in improving the quality of the work. Serves as a leader in group problem-solving situations. Leads departmental teams. Coordinates team cross training. Leads new technology projects and shares knowledge with team members. Creates presentations and/or reports for staff meetings.

7. This position may require travel to other West Virginia United Health System (WVUHS) facilities or affiliated sites to assist with implementations, training, and/or support.

8. Adheres to the established policies of the WVUHS as well as the policies of the entity or entities where the IT team member is assigned to work and/or employed.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.

2. Ability to sit for extended periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The work environment is a standard office environment.

SKILLS AND ABILITIES:

1. Ability to handle and maintain confidential information.

2. Ability to work well under high stress conditions.

3. Ability to work independently or cooperatively as a team member. 

4. Ability to adapt to various workloads and assignments.

5. Ability to work with multi-disciplinary groups.  

6. Must have reading and comprehension ability.

7. Must be able to type.

8. Possess good oral and written communication skills.

9. Ability to prioritize tasks

10. Ability to work in a fast paced and rapidly changing environment.  Must be flexible. 

Additional Job Description:

Advancement Opportunities

• Help Desk technicians will have opportunities to advance within their careers at WVU Medicine.

• Many of our technicians have worked their way up our career ladder to become System Analysts, Engineers, Developers, or Managers.

• As more advance positions become available, our department looks internally for candidates first before looking for external candidates. Internal growth is our focus.

• In addition, staff who like the technician role have the opportunity to advance to a Senior Technician.

Schedule

• This position is for WVU Medicine's IT Helpdesk, onsite at our Data Center Facility. The primary hours for this shift will be from 6:00 PM - 6:30 AM, Sunday - Tuesday and alternating Saturdays. This is subject to change.

• The candidate must be flexible with scheduling and willing to work other shifts as needed. This will include weekends, holidays, and overnight shifts.

• Our IT Help Desk is open 24 hours a day, 365 days a year.

Scheduled Weekly Hours:

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Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).

2. Obtain certification in Basic Life Support within 30 days of hire date.

EXPERIENCE:

1. Two (2) years of registered nursing experience.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelors degree in Nursing (BSN) or higher.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Prioritizes patient’s diagnosis, problems, and issues, and mutual goals to meet the needs of the patient and healthcare team.

2. Serves as resource for patient & family learning needs.

3. Coordinates with the interprofessional team to manage changing priorities.

4. Functions as independent team member to provide safe, quality care for consumer/patient.

5. Mentors colleagues in the acquisition of clinical knowledge, skills, abilities, and judgement.

6. Participates in the development and continuous improvement of systems that support the patient care planning process.

7. Leads interprofessional teams to collaborate and consult effectively.

8. Designs innovations to improve outcomes.

9. Assists other nurses to develop research skills.

10. Participates in collaborative planning to provide safe, high-quality, patient-centered health care.

11. Participates in the development, implementation, and review of and adherence to policies that promote patient health and safety.

12. Advocates for healthcare consumers rights to inform decision making and self-determination.

13. Demonstrates leadership skills within the community/healthcare arena.

14. Engages the healthcare consumer and other interprofessional team members in holistic, culturally sensitive data collection.

15. Integrates knowledge from global and environmental factors into the assessment process.

16. Identifies resources/actions to appropriately address cultural situations.

17. Recognizes personal bias.

18. Disseminates educational findings, experiences with colleagues.

19. Achieves higher level of education/training, demonstrating commitment to lifelong learning.

20. Identifies appropriate resources for ethical dilemmas and advances ethical nursing practice.

21.Required competencies to include demonstration of regularly being a charge nurse and/or precepting new staff or nursing students

For facilities with specialty accreditation requirements:

1. Completion of annual required education related to specialty accreditation as defined by accreditation standards.  Training may be completed through CBLs, trainings, In-services, and competency validation.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The National Institute for Occupational Safety and Health recommends minimizing the need for employees to manually lift patients, and limit safe patient handling to 35 pounds. All transfers, lifts and re-positioning will be completed utilizing the lift equipment and/or other patient handling aids as indicated by the patient’s profile and appropriate algorithms.

2. Heavy/Hard work: Work requires strength and/or stamina, lifting, moving, stooping, reaching, standing, walking, and carrying of materials and equipment weighing 40+lbs.

3. Visual acuity must be within normal range.

4. Hearing within normal range is required (i.e. to assess breath sounds, bowel sounds, apical pulse, monitors, etc.)

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Working protracted or irregular hours.

2. Working around biohazards.

3. Working around infectious diseases.

4. Working with or near the deceased.

5. Working with hands in water.

6. Working with electrical hazards associated with patient care equipment.

SKILLS AND ABILITIES:

1. Possesses the interpersonal skills to positively and effectively communicate, negotiate, and resolve conflict.

2. Has the motivation and drive for continuous development of self.

3. Cooperatively interacts with the health care team to support and contribute to the shared group goals.

4. Uses competent clinical practice and critical thinking skills to efficiently deliver patient care with all health care providers while maximizing efficient use of resources.

5. Ability to be flexible in response to changes in work volume, staff and scheduling changes.

6. Ability to work independently with minimal supervision.

7. Ability to work successfully under highly stressful conditions and capable of adapting to varying workloads and work assignments on a constant basis.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Assist the Managers in the supervision of all lab areas to assure appropriate personnel coverage. Assist with ensuring adequate staffing and appropriate staff in support of the hospital’s mission of patient care.
2. Participates in the orientation of new staff. Provides input for staff’s annual performance appraisals, disciplinary actions and terminations, based on documented performance within time frames established by the institution.
3. Coordinates and ensures all Reference Laboratory specimens are sent to appropriate reference laboratory and results are received within specified time frame.
4. In conjunction with LIS personnel and technical staff coordinates all computer downtime activities in accordance with standard operating procedures.
5. Operates and supervises the operation of laboratory equipment consistent with standard operating procedure and promptly prepares patient specimens in accordance with standard operating policies.
6. Solicits and provides input for the development and/or revision of standard operating procedures and department policies.
7. Maintains working knowledge of current hospital and lab administrative and safety policies/ procedures as well as the current Collective Bargaining Agreement (CBA) if applicable, and applies these policies consistently and seeks management guidance when needed.
8. Responds, researches, and answers to customer inquiries and performs as variety of duties related to customer service in accordance with hospital and laboratory policies and procedures. Monitors customer service activities and day-to-day Specimen Processing and/or Phlebotomy activities to identify potential problems and provide possible solutions.
9. Requests input and direction, as needed, from the Medical Director(s), Administrative Director, and/or Manager(s) regarding medical and technical issues, employee training, quality assurance and quality control procedures.
10. Organizes time, materials and resources in an economical manner, prioritizing laboratory requests by assessing and adjusting workload and staffing to provide for optimal patient care and efficiency.
11. Participates in various activities (i.e., staff meetings, in-services, etc.) to disseminate information to laboratory staff, allied health personnel, Medical Director(s), physicians and nurses by written and/or verbal means.
12. Maintains laboratory communication and ensures that information concerning new policies and procedures is available to staff in a timely manner and is incorporated into routine policies and procedures.
13. Reviews and evaluates, as needed, quality control records and test results to determine analytical errors, shifts and trends and correlates data to assure quality patient test results.
14. Assists in organizing time, materials and resources in an economical manner, and prioritizing laboratory requests by assessing and arranging workload throughout all laboratory sections within the division to provide for optimal patient care and efficiency.
15. Assures daily completeness of all workload within established turnaround times by flexing organization of work according to test ordering status (e.g., routine, STAT, ASAP, emergency), and by reviewing pending test results (e.g., daily monitoring, turnaround studies).
16. Initiates effective communication with supervisory personnel and all other laboratory personnel, other hospital departments and patient/public, as necessary to assure dissemination of information and the identification/resolution of problems in support of the hospital’s mission of patient care.
17. May participate in the technical and theoretical instruction, supervision and evaluation of residents and students of the School of Medicine, as established by laboratory policies (e.g., laboratory objectives, evaluation forms).

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit for extended periods of time.
2. Must be able to lift or pull up to 25 pounds.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Cognizant of environmental factors, infection control issues and maintains a safe environment.
2. Often loud, noisy environment.
3. Ability to tolerate foul or unpleasant specimen odors.

SKILLS AND ABILITIES:

1. Demonstrate competency in service to different patient populations such as; Neonates, Pediatrics, Adolescents, Adults and Geriatrics.
2. Knowledge in both medical technology and management principles.
3. Excellent written and oral communication skills.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.