At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Patient Care Technician (PCT) II performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient’s condition to the nurse, and activities of daily living (ADL’s). The PCT II provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and practices patient and family centered care. This role typically reports to the Unit Manager.

**Patient Care Tech - Full-time Nights
**Prefer candidates that have an active Texas CNA certification
**Prefer candidates that have Phlebotomy skills
**BLS preferred
**This position is located in a Surgical Care Unit at Northeast Hospital.

Job Description

MINIMUM QUALIFICATIONS

Education: (None)

Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment.

Experience / Knowledge / Skills:

• One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting.
• Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation.

PRINCIPAL ACCOUNTABILITIES

• Provides direct patient care for assigned patients under the direct supervision of a licensed nurse.
• Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed.
• Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. 
• Assists in the maintenance of a safe and clean working environment.
• Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures.
• Obtains and prepares laboratory specimens as prescribed within the scope of the role.
• Helps orient new employees as appropriate.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Business, Community & Physician Relations Program Director is responsible for developing, managing, and expanding strategic relationships that advance the hospital's growth, reputation, market presence, and community impact. Serving as a key ambassador for the organization, this position builds and strengthens partnerships with employers, physicians, medical staff leaders, business organizations, chambers of commerce, economic development entities, educational institutions, community organizations, and government stakeholders. The Program Director leads business development, employer relations, physician engagement, community outreach, and external affairs initiatives that support organizational objectives and enhance stakeholder engagement. Working collaboratively with clinical, operational, marketing, communications, human resources, government relations, and executive leadership teams, the Program Director ensures alignment of stakeholder engagement strategies with organizational priorities while fostering exceptional service, community trust, and long-term partnership growth.

Job Description

Education: Bachelor’s degree in Business Administration, Healthcare Administration, Marketing, Communications, Public Relations, or a related field required; Master’s degree preferred.

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Five (5) years of progressively responsible experience in healthcare business development, physician relations, community relations, employer relations, occupational health, external affairs, sales, marketing, public relations, or a related field.
• Demonstrated experience developing and maintaining relationships with employers, physicians, healthcare leaders, business organizations, chambers of commerce, community partners, educational institutions, workforce development agencies, and government stakeholders.
• Knowledge of healthcare delivery systems, occupational medicine services, workers' compensation programs, employer-sponsored healthcare initiatives, and physician engagement practices.
• Strong business development, networking, relationship management, and stakeholder engagement skills.
• Excellent verbal and written communication, presentation, facilitation, and interpersonal skills.
• Ability to effectively interact with executives, physicians, employers, elected officials, community leaders, and other key stakeholders.
• Strong leadership, organizational, analytical, problem-solving, and customer service skills.
• Proficiency in Microsoft Office applications, CRM systems, business analytics tools, and presentation software.
• Ability to manage multiple priorities, projects, and stakeholder relationships in a dynamic environment.

Principal Accountabilities

• Serves as the primary liaison between the hospital and key external stakeholders, including employers, physicians, medical staff leadership, business organizations, economic development groups, workforce development agencies, chambers of commerce, community organizations, educational institutions, and government officials.
• Develops, cultivates, and maintains strategic relationships that strengthen the hospital's market presence, enhance community engagement, support physician alignment, and advance organizational goals and growth initiatives.
• Supports employer relations and business development activities by identifying workforce health needs, cultivating client relationships, developing new business opportunities, and expanding occupational medicine and employer-focused healthcare services.
• Serves as a point of contact for employer clients, helps ensure exceptional customer service, resolution of concerns, coordination of service recovery efforts, and identification of opportunities to strengthen and expand partnerships.
• Partners in the promotion of  occupational medicine and workforce health services, including workers’ compensation, injury management, pre-employment physicals, drug and alcohol testing, DOT services, wellness programs, immunizations, and related employer healthcare initiatives.
• Coordinates and supports physician engagement initiatives where applicable, including provider onboarding, physician communications, medical staff meetings, recognition programs, executive engagement opportunities, community outreach efforts, and strategic relationship management.
• Develops and executes community engagement, outreach, and stakeholder relations strategies that enhance organizational visibility, strengthen community trust, and support the hospital's mission and strategic priorities.
• Builds and maintains relationships with business leaders, chambers of commerce, economic development organizations, educational institutions, nonprofit partners, community influencers, and civic organizations to identify partnership, sponsorship, workforce development, and community investment opportunities.
• Represents the hospital and health system at business, civic, healthcare, educational, governmental, and community events, serving as an ambassador for the organization and its services.
• Develops and maintains relationships with local, regional, state, and federal elected officials and collaborates with government relations leadership to support advocacy efforts, healthcare policy engagement, and strategic stakeholder outreach.
• Identifies opportunities for executive leadership participation on boards, committees, advisory councils, leadership programs, and community initiatives that advance organizational objectives and visibility.
• Monitors market trends, competitive activity, employer healthcare needs, workforce developments, legislative issues, and community priorities to identify opportunities and risks affecting organizational growth and stakeholder engagement.
• Collaborates with clinical, operational, physician, marketing, communications, human resources, and executive leadership teams to align stakeholder engagement strategies with organizational priorities and ensure effective service delivery.
• Works closely with Marketing and Communications to promote physicians, hospital services, occupational medicine programs, community partnerships, and key organizational initiatives.
• Serves as a trusted resource to employers, physicians, community partners, and other stakeholders by providing education, consultation, and guidance regarding healthcare services, workforce health programs, and organizational resources.
• Prepares and presents reports, analysis, and recommendations related to business development, employer engagement, physician relations, community partnerships, advocacy efforts, and strategic growth opportunities.
• Participates in hospital and health system committees, special projects, and cross-functional initiatives to address operational challenges and support organizational objectives.
• Oversees assigned staff and resources, where applicable, including responsibility for performance management, development, work prioritization, and operational oversight of occupational medicine support functions.
• Demonstrate commitment to the Memorial Hermann mission, vision, values, and services standards in performing all job duties
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position responsible for performing all phases of maintenance duties in the repair/alteration/modification of buildings, equipment and facilities; supervising the activities of the maintenance staff.

Job Description

Minimum Qualifications

Education: Two (2) years technical/vocational training in Engineering Technology or equivalent work experience.

Licenses/Certifications: Trade/technical certificate or license in HVAC, refrigeration, electrical, electronics, general construction trade experience/military preferred.

Experience / Knowledge / Skills:

• Three (3) years experience with a trade/technical certificate or license in HVAC, refrigeration, electrical, electronics, general construction trade experience/military or five (5) years combined hospital maintenance/ mechanical, plumbing, HVAC, refrigeration, electrical, electronics, general construction trade experience/military.
• Project management, lead staff experience and/or supervisory experience within facilities management field.
• Demonstrates ability to read blueprints, schematics, assembly drawings and parts and maintenance manuals.
• Proficient in Microsoft applications, energy management and other computerized control systems.

Principal Accountabilities

• Supervises department personnel, making recommendations for selection, training, promotion, scheduling, discipline and termination; provides training to personnel in the use of policies/procedures/ standards of work performance.
• Participates in the orientation and continuing education of employees; instructs personnel regarding hazards and safety to ensure safe procedures/use of equipment; spot checks work to ensure that workmanship meets standards and is in compliance with safety and building regulations.
• Participates in the development/application of department quality and productivity standards; reports daily to the Engineering Manager(s) as to the Physical/structural conditions of the facility and the status of work in progress.
• Administers the preventative maintenance program to ensure the uninterrupted operation of the entire physical plant,  providing appropriate documentation; negotiates, prioritizes and plans work schedules; makes job assignments; orders needed materials, supplies and parts; recommends use of outside specialty contractors as needed.
• Performs at a journeyman’s level in the repair and maintenance of mechanical equipment, electrical, plumbing, HVAC and structure of buildings and facilities; performs major mechanical maintenance of all systems including medical gases, emergency equipment and computer systems.
• Responds to emergencies including fire alarm, power failures, water outage and natural disasters; maintain maintenance tools and observe related security measures.
• Participates in quality improvement functions and may serve on committees and task forces related to JCAHO and Safety.
• Supervises construction and renovation projects including document and design review, project meetings and periodic reviews of work in progress.
• Ensures safe care to patients, staff and visitors, adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/ continuing education, skills competency, supports department-based goals, which contribute to the success of the organization, serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for performing routine but somewhat varied clerical duties for assigned department.

Job Description

Minimum Qualifications

Education: High school diploma preferred.

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Basic computer knowledge in Microsoft Word, Excel, PowerPoint and Access.
• Must have a minimum of two (2) years of clerical experience.

Principal Accountabilities

• Type letters, memorandums, and other documents.
• Files documents as established by departmental procedures.
• Photocopies records, forms and other documents. Sorts and distributes departmental mail.
• Answers departmental telephones as necessary. Verifies information and resolves common problems.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position responsible all phases of maintenance duties in the repair, alteration of buildings, equipment facilities and for physical plant operation. Leads and trains lesser experienced Engineering staff.

FT – Evenings
Monday - Friday 3:00 pm - 11:30 pm

Memorial Hermann TMC
6411 Fannin St, Houston, TX 77030

Job Description

Minimum Qualifications

Education: High school diploma or GED.

License/Certifications: (None)

Experience / Knowledge / Skills:

• Minimum 3 years hospital maintenance experience or similar experience within a recognized mechanical, plumbing, HVAC, refrigeration, electrical, electronics, general construction trade skill/military experience.
• Ability to read, write and follow oral and/or written instructions.
• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promises of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.

Principal Accountabilities

• Performs a variety of routine standard servicing/repair operations to maintain hospital buildings, equipment, furnishing, fixtures and ground in proper condition as directed.
• Performs urgent, corrective, routine and requisitioned repairs of electrical, mechanical, and plumbing systems as required; performs preventative maintenance on equipment and physical structures as required, maintaining related records.
• Maintains and repairs HV/AC controls and associated equipment to maximize efficiency levels in all environmentally controlled areas.
• Ensures safe care to patients, staff and visitors, adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Under the general direction of the Case Management Director, the Case Management Assistant provides support to the Case Management team, physicians, and medical office staff office. The Case Management Assistant facilitates resolution of issues, gathers pertinent information for use by the team, participates in outreach to patients/families, and facilitates processes that promote successful care transitions.

Job Description

Minimum Qualifications:

Education: Associate’s degree, preferred.

Licenses/Certifications:  One of the following is preferred:

• Certified Nursing Assistant (C.N.A)
• Licensed Vocational Nurse (L.V.N)
• Respiratory Therapist
• Certified Medical Assistant
• EMT certification by the Texas Department of State Health Services
• Licensed Paramedic by the Texas Department of State Health Services

Experience / Knowledge / Skills:

• Minimum of one year experience in a health care setting.
• Experience working directly with patients, physicians and other caregivers required.
• Experience providing patient education in a clinic or outpatient setting preferred.
• Ability to demonstrate knowledge of the Medical Home Initiative, and to work with payors, case managers, business office support and others to facilitate the appropriate and cost effective use of resources.
• Proficient in word processing and spreadsheet software with basic knowledge of database applications.
• Demonstrate superior written and verbal communication skills and negotiation skills, as well as ability to manage multiple tasks and priorities simultaneously.
• Effective oral and written communication skills.
  

Principal Accountabilities

• Participates in the development of patient educational programs, in conjunction with MHMD and CPC subcommittees.
• Provides information, guidance and support to the Case Management team relative to the development of individualized plans of care.
• Acts as resource to Case Managers in the provision of services on an inpatient and ambulatory basis.
• Acts as a liaison between Case Managers and the Medical management team in response to specific program issues.
• Maintains current expertise in standards and criteria utilized by third-party payor expectations, and NCQA’s Medical Home Standards.
• Provides information to CBO for review and update of Insurance Rules screens, in order to assure that timely and accurate contract information is available to Medical Management team at all times.
• Tracks denial by type, payor, appeal outcome, documents in appropriate TQ screens, and reports denial trends.
• Provides organizational support and input to the MHMD/Inpatient Care Management teams.
• Provides denial and non-certified day information to Case Managers to reduce potential denials as appropriate.
• In collaboration with physicians and other providers, initiates and delivers denials as appropriate.
• In collaboration with the PCP or Physician Advisor, review and provides input into the appeal process as needed.
• Provides outreach to patients/families and physicians in accordance with goals set within contractual and clinical outcome metrics.
• Ensures quality, safe care to populations managed and targeted within programs at One Memorial Hermann, adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Participates in discharge planning activities (e.g. contact with post acute care facilities, other community resources and transportation) as needed to assure safe patient transitions from hospital to home and appropriate linkage to post acute providers.
• Participates in performance improvement activities of the department and One Memorial Hermann.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The purpose of the Case Manager position is to support the physician, primary medical homes, and interdisciplinary teams. Facilitates patient care, with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction while managing the cost of care and providing timely and accurate information to payors. The role integrates and coordinates resource utilization management, care facilitation and discharge planning functions. In addition, the Case Manager helps drive change by identifying areas where performance improvement is needed (e.g., day to day workflow, education, process improvements, patient satisfaction). The position is responsible for coordinating a wide range of self management support and provides information to update and maintain relevant disease registry activity. Accountable for a designated patient caseload and plans effectively in order to meet patient needs across the continuum, provide family support, manage the length of stay, and promote efficient utilization of resources.

Job Description

Minimum Qualifications

Education: Graduate of an accredited school of professional nursing required; Bachelors of Nursing preferred, or graduate of an accredited masters of social work program.

Licenses/Certifications:

• Current and valid license to practice as a Registered Nurse in the state of Texas or
• Current and valid license as a Master Social Worker (LMSW) in the state of Texas required, LCSW preferred.
• Certification in Case Management required within two (2) years of hire into the Case Manager position.

Experience / Knowledge / Skills:

• Three (3) years of nursing or social work experience acute hospital-based preferred, or three (3) years of experience comparable clinical setting (i.e. ambulatory surgery center, infusion/dialysis clinic, Federally Qualified Health Clinic (FQHC), skilled nursing facility, or wound clinic).
• Experience in utilization management, case management, discharge planning or other cost/quality management program preferred.
• Excellent interpersonal communication and negotiation skills.
• Demonstrated leadership skills.
• Strong analytical, data management and PC skills.
• Current working knowledge of discharge planning, utilization management, case management, performance improvement, disease or population management and managed care reimbursement.
• Understanding of pre-acute and post-acute venues of care and post-acute community resources, physician office routines, and transitional procedures for pre and post acute care.  Demonstrated understanding of motivational interviewing and change management.
• Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components.
• Ability to work independently and exercise sound judgment in interactions with physicians, payors, and patients and their families.
• Effective oral and written communication skills.
  

Principal Accountabilities

• Coordinates/facilitates patient care progression throughout the continuum.
• Works collaboratively and maintains active communication with physicians, nursing and other members of the multi-disciplinary care team to effect timely, appropriate patient care.
• Addresses/resolves system problems impeding diagnostic or treatment progress. 
• Proactively identifies and resolves delays and obstacles to discharge.
• Seeks consultation from appropriate disciplines/departments as required to expedite care and facilitate discharge.
• Utilizes advanced conflict resolution skills as necessary to ensure timely resolution of issues. 
• Collaborates with the physician and all members of the multidisciplinary team to facilitate care for designated case load. Monitors the patient’s progress, intervening as necessary and appropriate to ensure that the plan of care and services provided are patient focused, high quality, efficient, and cost effective.
• Facilitates the following on a timely basis: Completes and reports diagnostic testing, Completes treatment plan and discharge plan, Modifies plan of care as necessary, to meet the ongoing needs of the patient, Communicates to third party payors and other relevant information to the care team.
• Assigns appropriate levels of care.
• Completes all required documentation in TQ screens and patient records.
• Collaborates with medical staff, nursing staff, and ancillary staff to eliminate barriers to efficient delivery of care in the appropriate setting.
• Completes Utilization Management and Quality Screening for assigned patients.
• Applies approved clinical appropriateness criteria to monitor appropriateness of admissions and continued stays, and documents findings based on Department standards.
• Identifies at-risk populations using approved screening tool and follows established reporting procedures. Monitors LOS and ancillary resource use on an ongoing basis. 
• Takes actions to achieve continuous improvement in both areas.
• Refers cases and issues to Care Management Medical Director in compliance with Department procedures and follows up as indicated.
• Communicates with Resource Center to facilitate covered day reimbursement certification for assigned patients. 
• Discusses payor criteria and issues on a case-by-case basis with clinical staff and follows up to resolve problems with payors as needed.
• Uses quality screens to identify potential issues and forwards information to Clinical Quality Review Department.
• Ensures that all elements critical to the plan of care have been communicated to the patient/family and members of the healthcare team and are documented as necessary to assure continuity of care.
• Manages all aspects of discharge planning for assigned patients.
• Meets directly with patient/family to assess needs and develop an individualized continuing care plan in collaboration with physician.
• Collaborates and communicates with multidisciplinary team in all phases of discharge planning process, including initial patient assessment, planning, implementation, interdisciplinary collaboration, teaching and ongoing evaluation.
• Ensures/maintains plan consensus from patient/family, physician and payor.
• Refers appropriate cases for social work intervention based on Department criteria.
• Collaborates/communicates with external case managers.
• Initiates and facilitates referrals through the Resource Center for home health care, hospice, medical equipment and supplies.
• Documents relevant discharge planning information in the medical record according to Department standards.
• Facilitates transfer to other facilities as appropriate.
• Actively participates in clinical performance improvement activities.
• Assists in the collection and reporting of financial indicators including case mix, LOS, cost per case, excess days, resource utilization, readmission rates, denials and appeals.
• Uses data to drive decisions and plan/implement performance improvement strategies related to case management for assigned patients, including fiscal, clinical and patient satisfaction data.
• Collects, analyzes and addresses variances from the plan of care/care path with physician and/or other members of the healthcare team. 
• Uses concurrent variance data to drive practice changes and positively impact outcomes.
• Collects delay and other data for specific performance and/or outcome indicators as determined by Director of Outcomes Management. Documents key clinical path variances and outcomes which relate to areas of direct responsibility (e.g., discharge planning).
• Uses pathway data in collaboration with other disciplines to ensure effective patient management concurrently.
• Leads the development, implementation, evaluation and revision of clinical pathways and other Case management tools as a member of the clinical resource/team.
• Assists in compilation of physician profile data regarding LOS, resource utilization, denied days, costs, case mix index, patient satisfaction and quality indicators (e.g., readmission rates, unplanned return to OR, etc.)
• Acts as preceptor/mentor to new hires. 
• Assists in development of orientation schedule and helps identify individual needs for learning.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Under the general direction of the Case Management Director, the Case Management Assistant provides support to the Case Management team, physicians, and medical office staff office. The Case Management Assistant facilitates resolution of issues, gathers pertinent information for use by the team, participates in outreach to patients/families, and facilitates processes that promote successful care transitions.

Job Description

Minimum Qualifications:

Education: Associate’s degree, preferred.

Licenses/Certifications:  One of the following is preferred:

• Certified Nursing Assistant (C.N.A)
• Licensed Vocational Nurse (L.V.N)
• Respiratory Therapist
• Certified Medical Assistant
• EMT certification by the Texas Department of State Health Services
• Licensed Paramedic by the Texas Department of State Health Services

Experience / Knowledge / Skills:

• Minimum of one year experience in a health care setting.
• Experience working directly with patients, physicians and other caregivers required.
• Experience providing patient education in a clinic or outpatient setting preferred.
• Ability to demonstrate knowledge of the Medical Home Initiative, and to work with payors, case managers, business office support and others to facilitate the appropriate and cost effective use of resources.
• Proficient in word processing and spreadsheet software with basic knowledge of database applications.
• Demonstrate superior written and verbal communication skills and negotiation skills, as well as ability to manage multiple tasks and priorities simultaneously.
• Effective oral and written communication skills.
  

Principal Accountabilities

• Participates in the development of patient educational programs, in conjunction with MHMD and CPC subcommittees.
• Provides information, guidance and support to the Case Management team relative to the development of individualized plans of care.
• Acts as resource to Case Managers in the provision of services on an inpatient and ambulatory basis.
• Acts as a liaison between Case Managers and the Medical management team in response to specific program issues.
• Maintains current expertise in standards and criteria utilized by third-party payor expectations, and NCQA’s Medical Home Standards.
• Provides information to CBO for review and update of Insurance Rules screens, in order to assure that timely and accurate contract information is available to Medical Management team at all times.
• Tracks denial by type, payor, appeal outcome, documents in appropriate TQ screens, and reports denial trends.
• Provides organizational support and input to the MHMD/Inpatient Care Management teams.
• Provides denial and non-certified day information to Case Managers to reduce potential denials as appropriate.
• In collaboration with physicians and other providers, initiates and delivers denials as appropriate.
• In collaboration with the PCP or Physician Advisor, review and provides input into the appeal process as needed.
• Provides outreach to patients/families and physicians in accordance with goals set within contractual and clinical outcome metrics.
• Ensures quality, safe care to populations managed and targeted within programs at One Memorial Hermann, adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Participates in discharge planning activities (e.g. contact with post acute care facilities, other community resources and transportation) as needed to assure safe patient transitions from hospital to home and appropriate linkage to post acute providers.
• Participates in performance improvement activities of the department and One Memorial Hermann.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Transplant Financial Coordinator (TFC) provides the transplant team and patient/family with information related to the financial aspects of transplant. The TFC is responsible for facilitating the various components of the insurance/revenue cycle process with respect to patient’s meeting program criteria for transplant as well as Ventricular Assist Devices. This activity covers the entire transplant cycle including follow-up care post-transplant; the immediate post-transplant phase as well as long term. Typically reports to a Director.

Job Description

Minimum Qualifications

Education:  High school diploma required.  College degree and/or TFC certification preferred.   

Licenses/Certifications: TFC certification preferred.

Experience / Knowledge / Skills:

• Three (3) years related experience (insurance, revenue cycle, transplant) required and/or training, or equivalent combination of education and experience. 
• Proficient in using Microsoft office, including Word, Excel and Power Point, as well as ability to learn and utilize, in a proficient manner, various hospital- based systems. 
• Demonstrated knowledge of the benefit structures of major health care insurance carriers and Medicare plans, as they relate to the entire transplant process, including terms of Managed Care contracts. 
• Possesses knowledge of hospital and provider billing, health plan benefit limitations, policies, procedures, and other applicable requirements and regulations of government and non-government payers and organizations. 
• Familiarity with medical terminology and coding methodologies, including CPT, ICD 10, and HCPCS.
• Ability to remain calm under pressure and deal effectively with urgent situations.
• Excellent reasoning and oral & written skills.
• Familiarity with medical terminology and working knowledge of commercial and Medicare/Medicaid benefit coverage.
• Knowledge of provider networks.
• Significant degree of independent decision making expected.
• Ability to effectively work with professionals and non-professionals in situations of high complexity and intensity in a positive and professional manner.
• Strong interpersonal skills and sensitivity in communicating with patients and their families with regard to matters of health and personal finance.
• Ability to process data and assess changes in insurance coverage trends potentially impacting the patients and programs.

Principal Accountabilities

• Obtain and verify detailed patient and/or donor insurance benefit information for all aspects of the transplant process, including, but not limited to, outpatient diagnostic services, prescription drugs, follow up clinic visits, inpatient hospital, outpatient services, and travel/lodging, provider services. 
• Obtain insurance authorizations for potential transplant recipient and/or donor transplant related services and submits clinical justification, as required, under the direction of the transplant coordinator.  Updates the clinical team regularly of all financial issues and authorizations status.
• Participate in required meetings such as Medical Review Board presentations, Multidisciplinary rounds, patient Care conferences, as directed.
• Communicate regularly with transplant team members about clearance status of patients under consideration for transplant evaluation/transplant and keeps pertinent team members apprised of coverage status and next steps undertaken if there are funding problems. Communicate directly with transplant physicians, surgeons and transplant administrative and clinical staff regarding the financial issues surrounding patient flow into the programs. 
• Re-verify insurance coverage on a consistent basis (monthly/quarterly) and updates registration data to correctly identify payer for transplant services during all phases of care.
• Collaborate with the patients, their families, and transplant team members to address insurance coverage gaps and explore alternative funding and/or service options. Advises recipients about planning for insurance coverage needs when they no longer qualify for Medicare or coverage is terminating. Communicates directly with patient and/or family when there are coverage barriers.
• Manage proper course of action for maximum reimbursement of health care charges: spend-down eligibility, COBRA coverage, determine eligibility for government assistance programs and calculate and assess discount percentages.
• Act as a liaison between patients and insurance companies to resolve reimbursement issues. Keeps track of issues that keep occurring indicating process concerns or changes in insurance company process.
• Coordinate and facilitate financial process for Transplant Services in collaboration with Contract Management, Payer Relations, Patient Accounts, Physician Billing and Reimbursement.
• Monitor and update patient insurance data and authorizations with required financial documentation in all hospital information systems and databases. 
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as a resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Licensed Master Social Worker systematically intervenes to provide clinical social work and complex discharge planning to patients and their families who have complex psychosocial needs, require assistance with eligibility determination for social programs and funding sources and qualify for community assistance from a variety of special funds and agencies. Under the supervision of a licensed clinical social worker, offer crisis intervention and/ or mental health assessment to patients and families with psychosocial needs and coordinates and facilitates the development of a multidisciplinary discharge plan of care for high-risk patient populations. This role will participate in an interdisciplinary team (including Physicians, Case Managers, Staff Nurses and other members of the care team) to provide services for individuals from at-risk population and ensure that psychosocial issues are attended to and treated as required across the continuum of care.

Typically reports to the Manager or Director, Case Management.

Job Description

Minimum Qualification

Education:  Graduate of an accredited Master of Social Work program (MSW)

Licenses/Certifications:  Current license as a Master Social Worker (LMSW) in the state of Texas required; ACM certification from American Case Management Association (ACMA) preferred

Experience / Knowledge / Skills:

• Field placement or internship in health services/health care provider experience
• Acute inpatient hospital social work experience preferred
• Effective oral and written communication skills
• Working knowledge of DSM V and ICD-10 manuals
• Demonstrates knowledge and skill in social work assessment and treatment of patients for mental health status and substance abuse screening
• Excellent therapeutic communication and negotiation skills in interactions with patients, families, physicians and health care team colleagues
• Strong analytical skills
• Working knowledge and/or experience in utilization management, managed care, and payer issues
• Exposure and/or experience in pre-acute and post-acute care, as well as, community resources
• Ability to work independently, as well as, to develop collaborative relations with physicians, families, patients, interdisciplinary team and other community agencies
• Effective oral and written communication skills

Principal Accountabilities

• Assesses patient’s and family’s psychosocial risk factors through evaluation of prior functioning levels, appropriateness and adequacy of support systems, reaction to illness and ability to cope.
• As part of a multidisciplinary team, develop and carry out a treatment plan by the use of a clinical social work diagnoses, assessments, and treatment interventions. 
• Intervenes with patients and families regarding emotional, social, and financial consequences of illness and/or disability; accesses and mobilizes family/community resources to meet identified needs.  Under supervision this may include short term individual, marital and family therapies as well as crisis intervention
• Provides intervention in cases involving child abuse/neglect, domestic violence, guardianship (temporary/ permanent), institutional abuse, foster care, adoption, mental health placement, advance directives, adult/elderly abuse, child protection and sexual assault.
• Serves as a resource person and provides counseling and intervention related to treatment decisions and end-of-life issues.
• Advocates for patient and family empowerment and independence to make autonomous health care decisions and access needed services within the health care system.
• Participates in discharge planning activities for complex patients, in order to ensure a timely discharge and to provide appropriate linkage with post-discharge care providers.
• Deals with families exhibiting complex family dynamics that impact directly on patient care and discharge.
• Communicates with clinical care team members regarding the discharge planning status of all patients referred by them.
• Provides consultation to Case Managers when coordination with significant or intensive community resources is necessary to achieve desired treatment outcomes.
• Receives referrals for complex patient problem resolution from Case Managers or clinical care team members.
• Works in collaboration with the clinical and case management team members on transition planning and referrals to post acute care providers.  Keeps clinical and case management team members up-to-date on the status of the post-acute provider acceptance and clearance for discharge.
• Validates discharge criteria for patient and families and notifies clinical and case management team members of newly-identified resources or change in previously-identified resources.
• Educates patient/family and physician regarding post-acute options and addresses issues of choice.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Employee Signature:________________________________________ Date:_________________

Manager Signature:_________________________________________ Date:_________________

Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the patient served. Must demonstrate knowledge of the principles of growth and development as it relates to the different life cycles. Specific age groups that are served by this position are circled:

|      Neonate      |         Infant         |      Pediatric      |    Adolescent    |         Adult         | Adult/Geriatric |

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position responsible for receiving and distributing materials in the Materials Management department and for reconciling and maintaining related records.

Materials Management - Days, Memorial Hermann Katy
Shift: 7:00 am - 3:30 pm ( Monday - Friday)

Job Description

Minimum Qualifications

Education:  High School Diploma  or  GED, preferred

Licenses/Certifications:  (None)

Experience/ Knowledge/ Skills:  

• One (1) year materials management experience

• Basic math and computer skills

• Ability to work with minimal supervision; Demonstrated ability and willingness to take initiative

Principal Accountabilities

• Receives all materials, unpacking/uncrating items, and verifying accuracy of items received with the packing slip and original purchase order. 

• Conducts research, follow-up, and problem resolution as required.  Contacts vendors regarding shipping errors and any unacceptable conditions of items received.

• Documents requisitions regarding items received and items back-ordered; attaches requisitions to items and sends to appropriate department.

• Ships items to the appropriate department.  Stocks and maintains back-up inventories in materials holding area, filling and distributing orders as requested.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position responsible for preparing and distributing materials received in the Materials Management department.

Materials Management - Katy, FT, Days
Shit: Monday - Friday (7:00 am - 3:30 pm)

Job Description

Minimum Qualifications

Education:  (None)

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Ability to follow oral and written instructions
• Basic math skills

Principal Accountabilities

• Counts, compares, and documents differences between total number of items received and total number of items on the shipping bill.  Matches packing lists with purchase orders and verifies that materials received match materials ordered. 
• Checks and reports receipt of damaged materials.
• Stocks and maintains back-up inventories in materials holding area, filling and distributing orders as requested.
• Makes scheduled deliveries of equipment and supplies to appropriate departments. 
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position responsible for performing direct and indirect patient care as outlined in the Skills Inventory, under the direct or indirect supervision of a Physician.

Job Description

Minimum Qualifications

Education: Medical Assistant Certification from an accredited school; Clinical education and/or experience may be substituted for MA certificate

Licenses/Certifications: CPR certification current with 30 days of hire

Experience / Knowledge / Skills:

• One (1) year of clinical experience in a designated specialty area preferred
• Ability to understand written instructions and perform basic mathematical calculations; demonstrates skills for assigned specialty area/function or assigned procedures
• Ability to perform duties requiring prolonged standing, walking, stooping, bending and lifting
• Required knowledge of OSHA and CLIA, HIPAA, general office tasks and filing systems

Principal  Accountabilities

• Performs advanced direct and indirect patient care, under the direction of a physician, as specified in the skills inventory, in a competent manner, according to the needs/age of the patient/population served;
• Assists in planning and implementing direct patient care; documents care provided in patient medical record in accordance with Practice policies/procedures.
• Assists with the collection of patient/family data per Practice protocol, including: biophysical, psychosocial, developmental, cultural, medications, allergies and environmental information (current and historical).
• Collects and documents vital signs, height/weight and chief complaint; records gathered information timely and with accuracy.
• Provides general patient care; prepares patient for examination; assist provider with treatments/procedures; performs treatment/procedures; calls in prescriptions.
• Takes patient phone calls and offers advice; triages appointments; and stocks rooms.
• All patient care is under the direction of a physician and within the scope of a medical assistant. All care is performed and documented in the medical record in accordance with Practice policy and procedure.
• Assists physicians in meeting patient/family learning needs; maintains communication with physicians and healthcare team members to ensure quality of care.
• Administers medication as directed using five rights.
• Processes and co-ordinates referrals and orders for outside tests as directed by a physician; reports results to patient as directed by physician.
• Collects specimens.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for assisting providers in the administration of patient care in assigned clinical areas. Assists with patient examinations, procedures, diagnostic studies, treatment, and dressing changes. Also performs general administrative duties in accordance with TJC, CLIA, HIPAA, NCQA and government standards, as well as company policies and procedures. All patient care is under the direction of a physician and within the scope of a medical assistant.

Job Description

Minimum Qualifications

Education: 

• High school diploma or GED required; and Graduation from a Medical Assistant program or
• Eligible for certification by either the American Medical Technologist (AMT) or
• The American Association of Medical Assistants (AAMA) or
• National Health career Association (NHA) or National Association for Health Professionals (NAHP) required within 12 months of hire

Licenses/Certifications:

• Registered Medical Assistant (RMA) or a Certified Medical Assistant (CMA) or Certified Clinical Medical Assistant (CCMA) or
• Nationally Registered Certified Medical Assistant (NRCMA) required within 12 months of hire; and Current American Heart Association BLS/CPR certification within 30 days of hire
• Maintains required credentials

Experience / Knowledge / Skills: 

• Six (6) months of medical assistant experience required; or Completion of a medical assistant externship required
• Demonstrates ability to maintain good communications; ability to establish and maintain positive working relationships with employees, physicians, patients, families, and the public
• Working knowledge of ICD9/10 and CPT coding and insurance procedures
• Works primarily a pre-determined schedule but occasional requirements to work evenings or weekends depending on patient care needs may exist; ability to float to other clinic practices as needed is an expectation

Principal Accountabilities

• Under the overall supervision of the Practice Manager, direct clinical supervision of the physician and within established policies and procedures, the incumbent performs the following functions:
• Delivers appropriate care to patients, at a proficient level; is cross-trained to competently care for patients in a Patient Centered Medical Home (PCMH) setting.
• Reviews charts prior to patients’ scheduled appointment to assure that all requested lab work and diagnostic procedures have been completed and that reports have been returned and are accessible to the provider.
• Reviews, obtains, and records patient vital signs, temperature, pulse, height, weight and blood pressure and reason for visit and uses the Electronic Medical Record (EMR) appropriately and follows guidelines.
• Cross trains to perform patient access tasks, including:  take messages and assist providers with return phone calls to patients and pharmacies appropriately.
• Direct patients to examination rooms; assists in preparing patients for examination. Notifies provider of patient’s arrival and readiness for their examination.
• Assists providers with patient examinations and procedures, including (but not limited to) surgical procedures, GYN exams, diagnostic studies, and treatments.
• Operates and monitors functioning of equipment; hands instruments to the provider.
• Conducts hearing, vision, breathing and EKG testing; records results in chart.
• Administers medications as directed using seven rights. Performs venipuncture, collects urine specimens, and complete lab tests procedures according to policies and procedures. Handles all specimens using Universal Precautions.
• Recognizes emergency situations, seeks assistance and intervenes appropriately.
• Monitors patient during and following procedures; looks for reactions and other visible complications; reacts to emergency situations; notifies the appropriate person in the event of a medical emergency.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position responsible for providing sterilized surgical instruments, supplies and equipment to the operating room as well as other areas of the hospital. May function as the lead/charge person for the shift, as needed. Assists in the supervision and training of other personnel utilizing principles of Standard Precautions and utilizing principles of Event Related Sterility.

Part-Time: Evenings

Job Description

Minimum Qualifications

Education: High school diploma or GED.

Licenses/Certifications:

• Certified by the Certification Board for Sterile Processing and Distribution (CBSPD)  or  International Association of Healthcare Central Service Material Management (IAHCSMM) required.
• Certified Instrument Specialist (CIS)  or Surgical Instrument Specialist Certification (CSIS) preferred.

Experience / Knowledge / Skills:

• Minimum of two (2) years of experience involving sterilization of instruments, equipment and supplies.
• Ability to follow oral and written instructions in English language.
• Ability to perform basic mathematical calculations.
• Ability to lift and/or maneuver supplies and equipment in conjunction with others in order to perform job functions.
• Demonstrated ability to perform basic computer skills.
• Demonstrated ability to think critically and apply problem-solving skills.
• Effective oral and written communication skills.
• Be able to work in a team environment.
• Ability to maintain composure and professional demeanor during tense or stressful situations.
• Sets an example for others and exhibits highly reliable customer service oriented attitude through innovation, accountability, collaboration and compassion.

Principal Accountabilities

• May function as lead technician/charge person on the shift as needed. 
• Advanced knowledge of the Sterile Processing department rules, procedures and processes.
• Accurately handles and cares for instruments/equipment appropriately, including appropriate selection of cleaning agents, lubricants, examination for function, identification and assembly according to count sheet and preparation for sterilization.
• Identifies, documents, and reports equipment and tools in need of repair and ensures maintenance is completed.
• Organizes, prepares, assembles, and sterilizes instruments, equipment and supplies according to hospital/medical facility standards of sterilization.
• Correctly peel-pack supplies/instruments, wraps instruments for sterilization, and inspects each instrument for use, function, completeness, and cleanliness.
• Loads, monitors, operates and maintain different types of cleaning and sterilization equipment and machinery accurately and safely. 
• Maintains records of all equipment and supplies, ordering of supplies as needed, and monitoring quality control and infection control standards.
• Communicate delays, supply, instrumentation and equipment problems, substitutions involving Operating Room and other areas.
• Increases knowledge base by accepting more complex assignments regularly.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for assisting the Pharmacist in the provision of pharmaceutical care by performing technical and clerical duties associated with the operation of the Pharmacy.

Job Description

Minimum Qualifications

Must be a minimum of 18 years of age

Education: High school diploma or GED required.

Licenses/Certifications:

• Current Pharmacy Tech registration or Pharmacist intern registration with the Texas State Board of Pharmacy required.  ACPE I.V Certification with completion of 40-hour course in I.V. admixture preferred.
• Pharmacy Sterile Product certification through accredited program is required if incumbent compounds sterile products.

Experience / Knowledge/ Skills:

• Three (3) years of pharmacy experience required, preferably in a hospital pharmacy; employees hired on or prior to January 28th, 2022 are grandfathered in with 2 years of experience.
• Must have knowledge of medical terminology.

Pharmacy Technician II requires proficiency and routine activity in a minimum of three (3) skills from List I or a minimum of one (1) skill from List II that's being performed as the primary role of the job

List I:

• Distribution (Unit Dose/PYXIS)
• Inventory
• Pre-Packaging
• Satellite operation (i.e. OR, Pediatrics, etc.)

List II:

• Compounding
• TPN
• Billing
• IV admixture

Principal Accountabilities

• Selects prescribed medications according to dosage and strength indicated on patient medication file or cart-fill list.  Delivers medications to the patient care areas.
• Stocks and monitors drug inventory levels, ensuring adequate and up-to-date supplies.
• Inspects and maintains emergency medication trays.
• Packages and labels unit dose oral liquids/tablets, and maintains pre-pack records.
• Responds to oral requests for medications from nursing personnel and other departments.
• Posts and codes patient pharmaceutical charges and credits into automated system, and returns credited medication to inventory.  Reviews patient billing records for accuracy.
• Prepares intravenous antimicrobials, large volume parenterals, adult and neonatal TPN solutions, epidurals and intravenous antineoplastics.
• Documents Quality Improvement activities for the I.V. Room, e.g. hood cleaning, refrigeration temperature log, aseptic technique, etc.
• Follows processes to ensure all medications are compliant to technology safety checks.
• Prepares sterile products in an accurate and aseptic manner when appropriate.
• Attends to customers as a liaison and gathers a medication history if applicable.
• Properly manage pharmaceutical waste.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position responsible for ensuring clinical excellence in either an assigned work group or for an assigned patient population. Responsible for appropriate oversight/supervision of assigned personnel and performing direct patient care in a cost-effective manner. Assesses patients then develop and initiate treatment plan based on the results of the evaluation. The evaluation may include measurement of physical, cognitive, perceptual and/or developmental skill as they relate to maximizing level of independence in the occupational performance areas along the continuum of life. Documents findings, progress and instruction to patients and caregivers. Serves as a resource and mentor for the staff, students and volunteers while assisting in setting up educational programs, provide input for program development, and serves as a resource for community education and marketing.

Job Description

Minimum Qualifications

Education: Bachelor's or graduate degree in Occupational Therapy from an accredited university-based Occupational Therapy program.

Licenses/Certifications: Current License to practice Occupational Therapy by the Texas Board of Occupational Therapy Examiners license required. Current Certification in Basic Life Support. Advanced Education or clinical certification preferred.

Experience / Knowledge / Skills:

• At least five (5) years of clinical experience or four (4) years of clinical experience, with the completion of an accredited residency or fellowship program.

• The position requires occasional/frequent lifting up to 75-100 pounds and carrying of up to 30 pounds; prolonged standing; frequent walking, stooping and squatting.

• Fine hand dexterity, eye-hand coordination, the ability to receive oral and written communication, and to communicate verbally and in writing are also necessary.

• The visual ability to monitor instruments, computers and equipment, recognize alphanumeric characters, distinguish colors and observe physical characteristics are essential to this position.

Principal Accountabilities

• Assumes responsibility in the care of the patient.  Performs complete, comprehensive evaluation of patients with a physician’s referral.  Accurately interprets evaluation findings.  Completes a written plan of care, develops goals based on evaluation findings, and develops a comprehensive program to attain goals. 

• Implements an occupational therapy treatment program and provides advanced occupational therapy treatments.  Demonstrates competency in performing advanced occupational therapy skills.  Assesses patients periodically to monitor progress towards treatment goals, and alters goals, plan or program as indicated for assessment.  Motivates and instructs patient/caregiver using appropriate methods.

• Communicates effectively with staff, patients/caregivers and professional colleagues to include physicians and insurance companies. 

• Manages time effectively. 

• Documents appropriately in the medical record and completes other documentation duties accurately and efficiently.

• Supervises assistants and support staff with a professional open environment and takes an active role in ensuring safe and effective performance.

• Serves as clinical resource, mentor, and clinical instructor to staff, students, hospital, schools and the community in general. 

• Promote individual professional growth and development by professional organization participation and community service, advanced education, specialty certification, research project, and/or advisory board membership.

• Identifies need for new departmental programs, or for revision of existing ones in response to the changing health environment.  Conceptualizes, designs and implements new or revised programs.

• Assists with departmental planning including departmental strategic plans, budgets, goals, policies, procedures, standards of care and marketing.

• Initiate and oversee department projects.

• Actively participate and significantly contribute to system/facility committees and taskforces.

• Lead departmental committees and taskforces.

• Demonstrates leadership skills by assisting manager/director with daily  operations, staffing and needs as assigned by manager/director.

• Develops and presents education/in-services/journal reviews to colleagues, peers, and the community.

• Presents relevant special topics in professional literature at clinic meetings, grand rounds, conferences, university settings and meetings as delegated or requested by the faculty.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

After-hours position. Tues-Fri 1p-11p.

The Licensed Master Social Worker systematically intervenes to provide clinical social work and complex discharge planning to patients and their families who have complex psychosocial needs, require assistance with eligibility determination for social programs and funding sources and qualify for community assistance from a variety of special funds and agencies. Under the supervision of a licensed clinical social worker, offer crisis intervention and/or mental health assessment to patients and families with psychosocial needs and coordinates and facilitates the development of a multidisciplinary discharge plan of care for high-risk patient populations. This role will participate in an interdisciplinary team (including Physicians, Case Managers, Staff Nurses and other members of the care team) to provide services for individuals from at-risk population and ensure that psychosocial issues are attended to and treated as required across the continuum of care.

Typically reports to the Manager or Director, Case Management.

Job Description

Minimum Qualifications

Education:  Graduate of an accredited Master of Social Work program (MSW).

Licenses/Certifications:  Current license as a Master Social Worker (LMSW) in the state of Texas required; ACM certification from American Case Management Association (ACMA) preferred.

Experience / Knowledge / Skills:

• Field placement or internship in health services/health care provider experience.
• Acute inpatient hospital social work experience preferred.
• Effective oral and written communication skills.
• Working knowledge of DSM V and ICD-10 manuals.
• Demonstrates knowledge and skill in social work assessment and treatment of patients for mental health status and substance abuse screening.
• Excellent therapeutic communication and negotiation skills in interactions with patients, families, physicians and health care team colleagues.
• Strong analytical skills.
• Working knowledge and/or experience in utilization management, managed care, and payer issues.
• Exposure and/or experience in pre-acute and post-acute care, as well as, community resources.
• Ability to work independently, as well as, to develop collaborative relations with physicians, families, patients, interdisciplinary team and other community agencies.
• Effective oral and written communication skills.

Principal Accountabilities

• Assesses patient’s and family’s psychosocial risk factors through evaluation of prior functioning levels, appropriateness and adequacy of support systems, reaction to illness and ability to cope.
• As part of a multidisciplinary team, develop and carry out a treatment plan by the use of a clinical social work diagnoses, assessments, and treatment interventions. 
• Intervenes with patients and families regarding emotional, social, and financial consequences of illness and/or disability; accesses and mobilizes family/community resources to meet identified needs.  Under supervision this may include short term individual, marital and family therapies as well as crisis intervention.
• Provides intervention in cases involving child abuse/neglect, domestic violence, guardianship (temporary/ permanent), institutional abuse, foster care, adoption, mental health placement, advance directives, adult/elderly abuse, child protection and sexual assault.
• Serves as a resource person and provides counseling and intervention related to treatment decisions and end-of-life issues.
• Advocates for patient and family empowerment and independence to make autonomous health care decisions and access needed services within the health care system.
• Participates in discharge planning activities for complex patients, in order to ensure a timely discharge and to provide appropriate linkage with post-discharge care providers.
• Deals with families exhibiting complex family dynamics that impact directly on patient care and discharge.
• Communicates with clinical care team members regarding the discharge planning status of all patients referred by them.
• Provides consultation to Case Managers when coordination with significant or intensive community resources is necessary to achieve desired treatment outcomes.
• Receives referrals for complex patient problem resolution from Case Managers or clinical care team members.
• Works in collaboration with the clinical and case management team members on transition planning and referrals to post acute care providers.  Keeps clinical and case management team members up-to-date on the status of the post-acute provider acceptance and clearance for discharge.
• Validates discharge criteria for patient and families and notifies clinical and case management team members of newly-identified resources or change in previously-identified resources.
• Educates patient/family and physician regarding post-acute options and addresses issues of choice.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Collaborates with the physician and healthcare team in the delivery of patient care, utilizing the nursing process; provides professional nursing care to patients, including conducting nursing assessments, assisting with exams and treatment, patient education, and maintenance of medical records. MHHS hires RNs based on years of experience groupings (i.e. newly licensed RN [working under the supervision of RN clinical preceptor], less than 1 year, 1-3 years, 3 to 10 and 10+).

Job Description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Assesses patients, develops and initiates treatment plan based on the results of the evaluation. The evaluation may include measurements of neuromuscular and skeletal functions. Provides direct patient care. Documents findings, progress and instruction to patients and caregivers. Assists Level III physical therapists and leadership with program development. Serves as resource to staff PTs. Provides training and guidance to students and interns. Responsible for patient care performed by assistants and rehabilitation technicians.

Job Description

Schedule

Monday-Friday

8am-4:30pm

Minimum Qualifications

Education: Bachelor's or graduate degree in Physical Therapy from an accredited university-based Physical Therapy program.

Licenses/Certifications:

• Current license to practice Physical Therapy by Texas Board of Physical Therapy Examiners or by the Physical Therapy Compact Commission.
• Current Certification in Basic Life Support.

A physical therapist practicing direct access:

Education: Doctoral degree along with a residency or fellowship program, OR licensed therapist with 30 hours of continuing competence activities in differential diagnosis.

Licenses/Certifications:

• Current license to practice Physical Therapy by Texas Board of Physical Therapy Examiners or by the Physical Therapy Compact Commission.

Experience / Knowledge / Skills:

• At least two (2) years clinical experience required or completion of an accredited residency program.
• The position requires occasional/frequent lifting of up to 75/100 pounds and carrying of up to 30 pounds; prolonged standing; frequent walking, stooping and squatting.
• Fine hand dexterity, eye-hand coordination, the ability to receive oral and written communication, and to communicate verbally and in writing are also necessary.
• The visual ability to monitor instruments, computers and equipment, recognize alphanumeric characters, distinguish colors and observe physical characteristics are essential to this position.
  

Principal Accountabilities

• Assumes responsibility in the care of the patient.  Performs complete, comprehensive evaluation of patients.  Accurately interprets evaluation findings.  Completes a written plan of care, develops goals based on evaluation findings, and develops a comprehensive program to attain goals. 
• Implements a physical therapy treatment program and provides advanced physical therapy treatments.  Demonstrates competency in performing advanced physical therapy skills.  Responsible for patient care performed by assistants and rehabilitation technicians.  Assesses patients regularly to monitor progress towards treatment goals, and alters goals, plan or program as indicated.  Motivates and instructs patient/caregiver using appropriate methods.
• Communicates effectively with patients/caregivers, professional colleagues to include physicians and insurance companies.
• Manages time effectively. 
• Documents appropriately in the medical record and completes other documentation duties accurately and efficiently. 
• Serve as a clinical resource, mentor, and clinical instructor to staff, students, hospital, schools and/or the community in general. 
• Actively pursues clinical expertise in specific treatment techniques or management of a particular patient population.
• Actively participates in organized system/facility/departmental committees and taskforce.
• Presents relevant special topics in professional literature at clinic meetings, grand rounds, conferences, university settings and meetings as delegated or requested by the faculty.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; may serve as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Coordinates and maintains a variety of non-clinical and ancillary services provided on assigned patient care unit in support of patient care services to maintain efficiency and quality of unit operations.

Monday - Friday
8:30 am - 5:00 pm

Job Description

Minimum Qualifications

Education:  Associate's degree in Business or related field or equivalent in education and experience.

Licenses/Certifications: (None)

Experience / Knowledge / Skills: 

• Three (3) years experience in administrative functions to include extensive customer service contact, financial management, supplies/equipment and/or hospital patient care experience.
• Ability to understand verbal and written instruction and communicate clearly and effectively with hospital staff in face-to-face encounters and by telephone.
• Ability to assimilate information verbally and in writing in order to compose written correspondence; strong command of the English language.
• Strong organizational ability.
• Working knowledge of medical terminology; strong customer service management skills.

Principal Accountabilities

• Coordinates and maintains a variety of non-clinical and ancillary services of assigned patient care units including, but not limited to, environmental services, maintenance, central supplies, food/nutrition, and related unit support functions.
• Monitors inventory of office supplies, analyzes usage patterns and ensures optimal par levels; requisitions supplies and equipment as well as maintenance repair services; ensures that maintenance and repair needs are met; tracks and documents lost or damaged equipment and supplies.
• Receives physicians and visitors on the unit to create an environment of service; identifies, acknowledges, and responds to patient, physician, staff needs; manages patient call light process, ensuring patient needs are met.
• Ensures appropriate patient flow by admitting/transferring/discharging patient in computer system and notifying appropriate personnel of patient status; places patient descriptors on room doors.
• Schedules patient testing, delivers specimens to lab; receives STAT lab results and posts in the patient record.
• Assists in ordering and serving patient meals, transporting patients, and performing indirect patient care duties at a competent level and according to the needs of the patient population served.
• Maintains complete and accurate patient record; maintains physician of record on computer and patient chart to ensure appropriate routing of patient information to correct physician.
• Enters patient charges without error Identifies and facilitates resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
• Collects and analyzes data related to unit operational activities as directed by manager to include, but not limited to, customer service, patient charges,  and supply utilization.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

This position performs radiography (x-ray) examinations to aid physicians in the diagnosis and treatment of patients. This position may also perform some exams in more complex modalities.

Job Description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

This position is responsible for overseeing and managing all aspects of professional service charges to secure the organization’s revenue integrity. The Director, Professional Revenue Integrity is accountable for the execution of the leadership, development, vision, operational and fiscal management of the professional services revenue integrity department. Creating a culture of development, collaboration, and continuous improvement is essential in this position. This position is responsible for establishing department level productivity and quality standards. This position plans and oversees the completion of a full range of department activities including administrative and technical aspects of professional services revenue integrity supporting the design and implementation of effective systems to ensure accurate, compliant, and timely charging. This position maintains a thorough comprehension of revenue cycle processes including Charge Capture, Charge Reconciliation, Data Analytics, Performance Optimization, Pricing, Reimbursement and Professional Billing. Partnering with leadership in Revenue Cycle, Clinical Departments, Networking, and Finance is essential to revenue performance across the Physician Enterprise. This leader maintains current knowledge of regulatory requirements, billing guidelines, and industry standards of pricing, including market conditions, government rates, local demographics, and economics. This position typically reports to the Vice President, Physician Enterprise Revenue Cycle.

Job Description

Desired Skill Sets:

• Seeking a candidate with leadership experience in a large hospital system or provider practice is highly preferred
• Previous Epic Revenue Integrity experience highly preferred
• Must have previous Revenue Cycle leadership experience to be considered
• Proven expertise experience in the areas of: provider charge capture, fee schedule maintenance, pricing modeling, CPT code review, workflow management and process improvement

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree in Healthcare Administration, Business Management, Accounting or related field preferred.

Licenses/Certifications: 

Certification(s) preferred:

• Certified Professional Coder (CPC)
• Certified Medical Coder (CMC)
• Epic certification such as ARCR: Resolute Professional Billing Claims and Billing Readiness
• Project Management Professional (PMP)

Experience / Knowledge / Skills:

• Ten (10) years of Physician/Professional Billing experience with at least five (5) years in a management level position for a large health system required. 
• Extensive knowledge and experience with Epic EMR system, specifically with EPIC Resolute Billing with a large health system.
• Experience in Charge Capture, Charge Reconciliation, Charge Pricing, Charge Routing, and Reimbursement.
• Comprehensive understanding of healthcare billing and coding systems (e.g., HCPCS, ICD-10).
• Proven analytical ability, organizational and critical thinking skills to systematically analyze problems based on data analytics and devise appropriate courses of action.
• Proven track record of implementing business strategies while effectively managing details of complex, multi-faceted projects.
• Must possess strong communications skills to successfully collaborate and interact with internal/external team members, colleagues, and contacts of varying levels or backgrounds.
• Advanced proficiency in Microsoft Excel and other Microsoft Business applications (i.e. Word, PowerPoint)
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments to meet timelines; requiring leadership and mentoring skills to support department and employee development.
• Ability to make independent decisions when circumstances warrant; make prompt and accurate judgments regarding other office duties.

PRINCIPAL ACCOUNTABILITIES

• Oversees all facets of professional services revenue integrity processes to achieve and exceed best practice benchmarks.
• Partners with senior leadership and the Memorial Hermann Medical Group (MHMG) to establish and maintain industry-leading best practices to for overall revenue integrity including professional services coding and clinical documentation.
• Enhances financial performance by implementing process improvements, optimizing charge capture and reconciliation, and maximizing revenue to achieve optimal reimbursement for services rendered.
• Monitors governance of daily charge reconciliation procedures and engages departments in maintenance.
• Provides support and pricing methodology guidance through fee schedule maintenance.
• Advises Networking on payer trends and adjudication procedures as necessary.
• Monitors work queues and reports and actively seeks for areas of opportunity, deficiencies, and improvement strategies to minimize hold lag and improve timely charge creation.
• Promotes a data-driven approach to prioritize actionable improvements resulting from root cause denial analysis, delivering prevention and error reduction, involving assessment of system edits, provider education, and clinic management feedback.
• Develops strategy, specific goals, objectives, budgets, and performance standards for professional services revenue integrity with intent to improve patient care and increase growth and profitability.
• Delivers prompt and direct communication to key stakeholders regarding project findings, revenue risks, and actively participates in committees, project teams, and performance management initiatives, effectively communicating with all levels of managers and staff.
• Ensures professional services revenue integrity teams follow department protocol, Policies and Procedures, and comply with Federal, State, and payer regulations.
• Establishes and maintains cooperative relationships with all applicable roles within revenue integrity including medical staff, leadership, Operations and Practices to serve as an internal consultant on revenue integrity related issues, collaborating through performance metrics, shared results, feedback, and solutions.
• Directs and reviews analyses, reports, key performance indicators, and operational metrics while also managing productivity and quality of output from the team through data, usage, and reports.
• Ensures the recruitment, training, and retention of motivated, competent managers, supervisors, and analysts; establishes goals and standards for performance appraisals.
• Oversees management of appropriate personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action.
• Guides individuals and groups toward desired outcomes, setting performance standards and delivering leading quality services.
• Directs management team in staffing and productivity management, while providing communication to relay department updates, organizational activities, financial performance, educational opportunities, interdepartmental activities, and quality improvement activities to management team and department associates.
• Provides, oversees, and/or coordinates the provision of training for new and existing staff on applicable operating policies, protocols, systems and procedures, standards, and techniques.
• Responsible for monthly/quarterly meetings with leadership to discuss key performance indicators, actionable improvements to meet PKIs and department specific growth and development influencing revenue cycle operations.
• Complies with HIPAA and all relevant laws, rules, regulations, and accreditations requirements.
• Adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

This position performs ultrasound procedures to be used by physicians in the diagnosis and treatment of patients. The senior technologist serves as a preceptor, mentor, and resource to staff. Also assists management with supervisory responsibilities.

6p-6a Night Shift

Job Description

Minimum Qualifications

Education: Graduate of an accredited school of Radiologic Technology or Sonography Technology.

Licenses/Certifications:

• Certified in Basic or Advanced Life Support, required.
• One (1) of the following required (some facilities may require more than one (1) certification, depending on the needs of the facility and nature of the job):
• Registered Vascular Sonographer by the American Registry of Radiologic Technologists (ARRT-VS) or
• Registered Vascular Technologist (RVT) by the American Registry for Diagnostic Medical Sonographers or
• Registered Vascular Specialist (RVS) by Cardiovascular Credentialing International or
• Registered Sonographer by the American Registry of Radiologic Technologists (ARRT-S) or
• Registered Diagnostic Medical Sonographer (RDMS) by the American Registry for Diagnostic Medical Sonographers or
• Registered Diagnostic Cardiac Sonographer (RDCS) by the American Registry for Diagnostic Medical Sonographers or
• Registered Cardiovascular Invasive Specialist (RCIS) by Cardiovascular Credentialing International or
• Registered Cardiac Sonographer (RCS) by Cardiovascular Credentialing International or
• Registered Congenital Cardiac Sonographer (RCCS) by Cardiovascular Credentialing International; or
• Registered Breast Sonographer by the American Registry of Radiologic Technologists (ARRT-BS).
• For facilities performing routine vascular studies, incumbent must be registered for vascular ultrasound. Must obtain vascular registry by the end of the month following 12 months of hire/transfer date. Registry options include: ARRT (VS), CCI (RVS) and ARDMS (RVT).

Experience / Knowledge / Skills:

• Four (4) years of prior experience as an Ultrasound Technologist.
• Ability to lift and/or maneuver patients in conjunction with others in order to perform job functions​.

Principal Accountabilities

• Performs ultrasound / sonography procedures on patients: Prepares patients for the exam, explains procedure, positions patients for the exam, selects appropriate imaging techniques, and ensures technical quality of the images.
• Helps maintain appropriate patient flow and ensures delivery of quality services in the imaging department.
• Demonstrates excellent technical skills. Acts as a resource and mentor to staff and less experienced technologists. Introduces and demonstrates new techniques to the other technologists.
• Reviews incomplete exam list and unsigned report status routinely.
• Functions as a liaison between physicians, technologists and department support staff.
• Enters and monitors patient data and health history as its pertinent to the exam being performed.
• Performs quality assurance on ultrasound equipment. Recommends equipment modifications. Identifies and helps to resolve equipment malfunctions. Completes initial and renewal application for ACR and any other accreditation.
• Maintains safety, environmental, and infection control procedures for the department.
• Helps schedule technologists to ensure appropriate staffing for expected patient volume.
• Intervenes with patients to help resolve complaints and issues.
• Responsible for supply management.
• Takes emergency call within the department.    
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The OR/Sterile Processing Liaison reports to the Sterile Processing Manager. Under limited supervision, the Sterile Processing Liaison develops customer relationships that enable staff to acquire and maintain the service necessary to support operational and organizational goals.

Sterile Processing /In-Room Support Decontamination - MH OSH Operating Room, FT, Evening shift

Shift:
(Monday - Friday) - 11:00 am - 7:00 pm
Rotational Weekends

Job Description

MINIMUM QUALIFICATIONS

Education: High School Diploma or equivalent/GED required; Graduate of a Surgical Technology Program preferred

Licenses/Certifications: Licenses/Certifications: Certified Registered Central Service Technician or Certified Surgical Technician, preferred.

Experience / Knowledge / Skills:

• Minimum three (3) years of experience in perioperative, sterile processing or healthcare support required. OR Scrub Technician or prior lead/supervisory experience preferred.

• In addition to extensive SPD knowledge, other skillsets preferred are as follows; strong customer service, team building, multitasking, attention to detail, organization, and with demonstrated communication skills (diplomacy and tact).

PRINCIPAL ACCOUNTABILITIES

• Serves as liaison between the Sterile Processing department and the Operating Room department to assure smooth, uninterrupted daily instrument support while role facilitates continuous communication and performance improvement as it relates to surgical instruments

• Coordinates sterile processing functions that are necessary to support the OR which includes the decontamination, processing and sterilization of surgical instruments, and processing of the turnover of instruments for immediate use and/or terminal sterilization is achieved.

• Coordinates with the SP manager to execute plans and projects as necessary to assure continuous performance improvement to the job's responsibilities.

• Anticipates the needs of the surgical team and participates in daily rounds.

• Coordinates an inventory of instruments and assures that patient/physician needs for specialty surgical instrumentation are met.

• Contributes to the internal review of department standards with a focus on accuracy and quality.

• Functions as preceptor for new employees for all surgical specialties.

• Participates as a member of the team; active in performance improvement and understands relationships between organizational and SPD activities.

• Provides recommendations on the storage and deletion of instruments on the core storage racks.

• Responds to immediate physician's needs; develops and implements permanent solution in conjunction with Service Team members and the Sterile Processing Manager/shift coordinator(s).

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.