At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: High School Diploma or  GED

Licenses/Certifications:

• Must be licensed as a Commissioned Security Officer by the Texas Department of Public Safety Private Security Bureau (if not licensed upon date of hire), must obtain license no more than 90 days after hire.
• Possession of a valid driver’s license (if from out of state), must obtain a Texas Driver’s license within 90 days of employment.
• Must be certified in Heartsaver® CPR or Heartcode BLS CPR by the American Heart Association (if not certified upon date of hire), must obtain certification no more than 90 days after hire.

Experience / Knowledge / Skills:

• Age Requirement:  Must be at least 21 years of age.
• Must be able to understand the English language and communicate it effectively in both verbal and written form.
• Proficiency in the use of computers is required.

Principal Accountabilities

• Monitors assigned areas in a manner assuring maximum visibility of the security presence.
• Post in assigned area or conduct patrols in vehicle or on foot.
• Ensures security of all designated areas and access points, control vehicular access to buildings and parking areas. Identify and report all fire and safety hazards, suspicious activities, orbreaches of security.
• Controls access of areas and of materials by administering and enforcing building visitor and materials pass programs.
• Have a complete understanding of hospital, building management, and departmental policies and procedures; post orders and comply with their job requirements at all times.
• Responds to all security and emergency situations as dispatched or assigned; assist patients, visitors and staff by answering questions and by providing escorts, directions, and vehicle assists.
• Completes and submits required security reports and activity logs within assigned shift; properly operate and care for Security equipment; maintain knowledge of location and operation of emergency systems and equipment.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

MINIMUM QUALIFICATIONS

Education: (None)

Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment.

Experience / Knowledge / Skills:

• One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting.
• Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation.

PRINCIPAL ACCOUNTABILITIES

• Provides direct patient care for assigned patients under the direct supervision of a licensed nurse.
• Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed.
• Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. 
• Assists in the maintenance of a safe and clean working environment.
• Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures.
• Obtains and prepares laboratory specimens as prescribed within the scope of the role.
• Helps orient new employees as appropriate.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

MINIMUM QUALIFICATIONS

Education: (None)

Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment.

Experience / Knowledge / Skills:

• One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting.
• Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation.

PRINCIPAL ACCOUNTABILITIES

• Provides direct patient care for assigned patients under the direct supervision of a licensed nurse.
• Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed.
• Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. 
• Assists in the maintenance of a safe and clean working environment.
• Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures.
• Obtains and prepares laboratory specimens as prescribed within the scope of the role.
• Helps orient new employees as appropriate.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

MINIMUM QUALIFICATIONS

Education: (None)

Licenses/Certifications:  Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment.

Experience / Knowledge / Skills:  No experience required. All necessary training on PCT Core Competencies will be provided by Memorial Hermann.

PRINCIPAL ACCOUNTABILITIES

• Provides direct patient care for assigned patients under the direct supervision of a licensed nurse.
• Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed.
• Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse.  
• Assists in the maintenance of a safe and clean working environment.
• Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures.
• Develops knowledge of provision of patient care, hospitalprocesses, and integrating into unit-based teams.
• Integrates into unit-based team and participates in professional governance opportunities as appropriate.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

MINIMUM QUALIFICATIONS

Education: (None)

Licenses/Certifications:  Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment.

Experience / Knowledge / Skills:  No experience required. All necessary training on PCT Core Competencies will be provided by Memorial Hermann.

PRINCIPAL ACCOUNTABILITIES

• Provides direct patient care for assigned patients under the direct supervision of a licensed nurse.
• Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed.
• Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse.  
• Assists in the maintenance of a safe and clean working environment.
• Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures.
• Develops knowledge of provision of patient care, hospitalprocesses, and integrating into unit-based teams.
• Integrates into unit-based team and participates in professional governance opportunities as appropriate.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: High school diploma or GED.

Licenses/ Certifications: Licensed as a registered  Pharmacy Technician or Pharmacist Intern in the State of Texas.

Experience / Knowledge / Skills:

• Three (3) years experience in specialty, retail, mail order, or hospital pharmacy.
• Two (2) years experience in insurance verification, benefits, and eligibility investigations.
• Demonstrated attention to detail in completing tasks and communication with patients and healthcare providers on the phone.
• Ability to efficiently complete multiple daily work assignments while operating independently.
• Ability to work cross-functionally to solve problems and improve quality and service.
• Knowledge of medical and pharmaceutical terminology and pharmaceutical patient assistance programs.
• Demonstrated experience in customer service with strong interpersonal and communication skills.
• Functional skills with the Microsoft Office Suite of products (Outlook, Excel, Word, PowerPoint).
• Experience in specialty pharmacy or pharmacy benefit management strongly preferred.

Principal Accountabilities

• Enters prescriptions and processes claims accurately, for new/refill prescriptions. 
• Clarifies prescription orders with pharmacist and/or clinician as appropriate.
• Conducts insurance benefit investigation to obtain patient’s current eligibility and coverage information; communicates with patient and caregiver and/or physician office regarding insurance investigation and patient financial responsibility.
• Troubleshoot and resolve billing rejections and subsequently rebill claims to appropriate carrier for all insurance plans.
• Submit prior authorization requests, follow up on submitted prior authorization requests and submit claims with approvals as appropriate.
• Confirms and processes payment information and assists patients with appropriate forms of pharmacy financial assistance, when appropriate.
• Provides customer service to patients by conducting inbound and outbound calls to schedule delivery of medications. Tracks packages to ensure patient receives medication in a timely manner.
• Collects clinical information essential for patient management; notifies clinical staff with any patient side effects and/or requests from the patient or caregiver; provides status updates to physician offices when appropriate; notifies and communicates instructions to patients in the event of a medication recall.
• Assists with process of prescription and payer audits in accordance with company policy. 
• Completes and maintains all required documentation in pharmacy information systems and the patient’s record.
• Communicates with various pharmacy team members as needed to coordinate timely prescription dispensing and reports errors, omissions, or incidents to pharmacist. Works proactively to solve issues that may arise.
• Participates in staff meetings and helps with special projects.
• Maintains productivity rates and meets quality expectations determined by management. 
• Complies with all regulatory requirements, including HIPAA/HITECH.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: Graduate of an accredited school of Radiologic Technology.

Licenses/Certifications:

• Certified in Basic or Advanced Life Support, required.
• Current license or temporary license by the Texas Medical Board (MRT), required.
• Registered Radiology Technologist by the American Registry of Radiologic Technologists (ARRT-R), required.

Experience / Knowledge / Skills:

• Ability to lift and/or maneuver patients in conjunction with others in order to perform job functions.

Principal Accountabilities

• Performs radiography (x-ray) exams on patients ensuring compliance with all radiation safety procedures: prepares patients for exam, obtains and records patient’s vital signs, explains procedure, administers IV and contrast when necessary, positions patients for the exam, selects appropriate imaging techniques, and ensures technical quality of the images.
• Enters and monitors patient data.
• Performs quality assurance on radiology equipment. May assist with initial and renewal application for ACR and other accreditation.
• Identifies and reports any accidents, complaints or equipment malfunction to department management.
• Takes emergency call within the department. May be required to work weekends and float to other locations as needed.
• May administer breath alcohol test and/or urine drug screens.
• May be required to perform patient registration tasks such as verifying insurance, collecting payments, etc.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

MINIMUM QUALIFICATIONS

Education: (None)

Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment.

Experience / Knowledge / Skills:

• One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting.
• Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation.

PRINCIPAL ACCOUNTABILITIES

• Provides direct patient care for assigned patients under the direct supervision of a licensed nurse.
• Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed.
• Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. 
• Assists in the maintenance of a safe and clean working environment.
• Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures.
• Obtains and prepares laboratory specimens as prescribed within the scope of the role.
• Helps orient new employees as appropriate.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: High school diploma or equivalent/GED required; Graduate of a Surgical Technology Program preferred.

Licenses/Certifications: Certified Registered Central Service Technician or Certified Surgical Technician, preferred.

Experience / Knowledge / Skills:

• Minimum three (3) years of experience in perioperative, sterile processing or healthcare support required. OR Scrub Technician or prior lead/supervisory experience preferred.
• In addition to extensive SPD knowledge, other skillsets preferred are as follows; strong customer service, team building, multitasking, attention to detail, organization, and with demonstrated communication skills (diplomacy and tact).

Principal Accountabilities

• Serves as liaison between the Sterile Processing department and the Operating Room department to assure smooth, uninterrupted daily instrument support while role facilitates continuous communication and performance improvement as it relates to surgical instruments.
• Coordinates sterile processing functions that are necessary to support the OR which includes the decontamination, processing and sterilization of surgical instruments, and processing of the turnover of instruments for immediate use and/or terminal sterilization is achieved.
• Coordinates with the SP manager to execute plans and projects as necessary to assure continuous performance improvement to the job's responsibilities.
• Anticipates the needs of the surgical team and participates in daily rounds.
• Coordinates an inventory of instruments and assures that patient/physician needs for specialty surgical instrumentation are met.
• Contributes to the internal review of department standards with a focus on accuracy and quality.
• Functions as preceptor for new employees for all surgical specialties.
• Participates as a member of the team; active in performance improvement and understands relationships between organizational and SPD activities.
• Provides recommendations on the storage and deletion of instruments on the core storage racks.
• Responds to immediate physician's needs; develops and implements permanent solution in conjunction with Service Team members and the Sterile Processing Manager/shift coordinator(s).
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: High school diploma or equivalent/GED required; Graduate of a Surgical Technology Program preferred.

Licenses/Certifications: Certified Registered Central Service Technician or Certified Surgical Technician, preferred.

Experience / Knowledge / Skills:

• Minimum three (3) years of experience in perioperative, sterile processing or healthcare support required. OR Scrub Technician or prior lead/supervisory experience preferred.
• In addition to extensive SPD knowledge, other skillsets preferred are as follows; strong customer service, team building, multitasking, attention to detail, organization, and with demonstrated communication skills (diplomacy and tact).

Principal Accountabilities

• Serves as liaison between the Sterile Processing department and the Operating Room department to assure smooth, uninterrupted daily instrument support while role facilitates continuous communication and performance improvement as it relates to surgical instruments.
• Coordinates sterile processing functions that are necessary to support the OR which includes the decontamination, processing and sterilization of surgical instruments, and processing of the turnover of instruments for immediate use and/or terminal sterilization is achieved.
• Coordinates with the SP manager to execute plans and projects as necessary to assure continuous performance improvement to the job's responsibilities.
• Anticipates the needs of the surgical team and participates in daily rounds.
• Coordinates an inventory of instruments and assures that patient/physician needs for specialty surgical instrumentation are met.
• Contributes to the internal review of department standards with a focus on accuracy and quality.
• Functions as preceptor for new employees for all surgical specialties.
• Participates as a member of the team; active in performance improvement and understands relationships between organizational and SPD activities.
• Provides recommendations on the storage and deletion of instruments on the core storage racks.
• Responds to immediate physician's needs; develops and implements permanent solution in conjunction with Service Team members and the Sterile Processing Manager/shift coordinator(s).
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: High school diploma or GED.

Licenses/Certifications:

• Certified by the Certification Board for Sterile Processing and Distribution (CBSPD) or International Association of Healthcare Central Service Materiel Management (IAHCSMM) required.
• Certified Instrument Specialist (CIS) and Certified Healthcare Leader (CHL) or Certified in Sterile Processing Management (CSPM) and Surgical Instrument Specialist Certification (CSIS) required.
• or must acquire certifications within one (1) year from hire date.

Experience / Knowledge / Skills:

• Minimum of three (3) years of experience involving sterilization of instruments, equipment and supplies required.
• Minimum of one (1) year of leadership or management experience preferred.
• Ability to follow oral and written instructions in English language.
• Ability to perform basic mathematical calculations.
• Ability to lift and/or maneuver supplies and equipment in conjunction with others in order to perform job functions.
• Ability to perform advanced computer skills with knowledge of Sterile Processing Information Systems.
• Demonstrated ability to think critically and strategically during work.
• Advanced problem-solving skills.
• Effective oral and written communication skills.
• Advanced leadership, coaching and mentorship skills in a team environment.
• Ability to maintain composure and professional demeanor during tense or stressful situations.
• Sets an example for others and exhibits highly reliable customer service oriented attitude through innovation, accountability, collaboration and compassion.

Principal Accountabilities

• Troubleshoots problems and strategically resolves issues within Sterile Processing Department.
• Trains and acts as a mentor to Sterile Processing Technicians.
• Prepares work schedules, assists manager with performance issues, and gives input to manager on performance evaluations.
• Expert knowledge of the Sterile Processing department rules, procedures and processes.
• Ensures accurate and appropriate handling of instruments/equipment, including selection of cleaning agents, lubricants, examination for function, identification and assembly according to count sheet, and preparation for sterilization.
• Trains and prepares team members with regard to the parameters of hospital/medical facility standards of sterilization.
• Loads, monitors, operates and maintain different types of cleaning and sterilization equipment and machinery accurately and safely. 
• Monitors supplies and materials inventory.
• Completes quality control and infection control standards checks as needed.
• Communicate delays, supply, instrumentation and equipment problems, substitutions involving Operating Room and other areas.
• Regularly accepts and completed most complex assignments.
• Ensures safe care to patients, staff and visitors, adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: High school diploma or GED.

Licenses/Certifications:

• Certified by the Certification Board for Sterile Processing and Distribution (CBSPD) or International Association of Healthcare Central Service Materiel Management (IAHCSMM) required.
• Certified Instrument Specialist (CIS) and Certified Healthcare Leader (CHL) or Certified in Sterile Processing Management (CSPM) and Surgical Instrument Specialist Certification (CSIS) required.
• or must acquire certifications within one (1) year from hire date.

Experience / Knowledge / Skills:

• Minimum of three (3) years of experience involving sterilization of instruments, equipment and supplies required.
• Minimum of one (1) year of leadership or management experience preferred.
• Ability to follow oral and written instructions in English language.
• Ability to perform basic mathematical calculations.
• Ability to lift and/or maneuver supplies and equipment in conjunction with others in order to perform job functions.
• Ability to perform advanced computer skills with knowledge of Sterile Processing Information Systems.
• Demonstrated ability to think critically and strategically during work.
• Advanced problem-solving skills.
• Effective oral and written communication skills.
• Advanced leadership, coaching and mentorship skills in a team environment.
• Ability to maintain composure and professional demeanor during tense or stressful situations.
• Sets an example for others and exhibits highly reliable customer service oriented attitude through innovation, accountability, collaboration and compassion.

Principal Accountabilities

• Troubleshoots problems and strategically resolves issues within Sterile Processing Department.
• Trains and acts as a mentor to Sterile Processing Technicians.
• Prepares work schedules, assists manager with performance issues, and gives input to manager on performance evaluations.
• Expert knowledge of the Sterile Processing department rules, procedures and processes.
• Ensures accurate and appropriate handling of instruments/equipment, including selection of cleaning agents, lubricants, examination for function, identification and assembly according to count sheet, and preparation for sterilization.
• Trains and prepares team members with regard to the parameters of hospital/medical facility standards of sterilization.
• Loads, monitors, operates and maintain different types of cleaning and sterilization equipment and machinery accurately and safely. 
• Monitors supplies and materials inventory.
• Completes quality control and infection control standards checks as needed.
• Communicate delays, supply, instrumentation and equipment problems, substitutions involving Operating Room and other areas.
• Regularly accepts and completed most complex assignments.
• Ensures safe care to patients, staff and visitors, adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: High school diploma or GED.

Licenses/Certifications:

• Certified by the Certification Board for Sterile Processing and Distribution (CBSPD) or  International Association of Healthcare Central Service Material Management (IAHCSMM) required.
• Certified Instrument Specialist (CIS) or Surgical Instrument Specialist Certification (CSIS) preferred.

Experience / Knowledge / Skills:

• Minimum of two (2) years of experience involving sterilization of instruments, equipment and supplies.
• Ability to follow oral and written instructions in English language.
• Ability to perform basic mathematical calculations.
• Ability to lift and/or maneuver supplies and equipment in conjunction with others in order to perform job functions.
• Demonstrated ability to perform basic computer skills.
• Demonstrated ability to think critically and apply problem-solving skills.
• Effective oral and written communication skills.
• Be able to work in a team environment.
• Ability to maintain composure and professional demeanor during tense or stressful situations.
• Sets an example for others and exhibits highly reliable customer service oriented attitude through innovation, accountability, collaboration and compassion.

Principal Accountabilities

• May function as lead technician/charge person on the shift as needed. 
• Advanced knowledge of the Sterile Processing department rules, procedures and processes.
• Accurately handles and cares for instruments/equipment appropriately, including appropriate selection of cleaning agents, lubricants, examination for function, identification and assembly according to count sheet and preparation for sterilization.
• Identifies, documents, and reports equipment and tools in need of repair and ensures maintenance is completed.
• Organizes, prepares, assembles, and sterilizes instruments, equipment and supplies according to hospital/medical facility standards of sterilization.
• Correctly peel-pack supplies/instruments, wraps instruments for sterilization, and inspects each instrument for use, function, completeness, and cleanliness.
• Loads, monitors, operates and maintain different types of cleaning and sterilization equipment and machinery accurately and safely. 
• Maintains records of all equipment and supplies, ordering of supplies as needed, and monitoring quality control and infection control standards.
• Communicate delays, supply, instrumentation and equipment problems, substitutions involving Operating Room and other areas.
• Increases knowledge base by accepting more complex assignments regularly.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: High school diploma or GED.

Licenses/Certifications:

• Certified by the Certification Board for Sterile Processing and Distribution (CBSPD) or  International Association of Healthcare Central Service Material Management (IAHCSMM) required.
• Certified Instrument Specialist (CIS) or Surgical Instrument Specialist Certification (CSIS) preferred.

Experience / Knowledge / Skills:

• Minimum of two (2) years of experience involving sterilization of instruments, equipment and supplies.
• Ability to follow oral and written instructions in English language.
• Ability to perform basic mathematical calculations.
• Ability to lift and/or maneuver supplies and equipment in conjunction with others in order to perform job functions.
• Demonstrated ability to perform basic computer skills.
• Demonstrated ability to think critically and apply problem-solving skills.
• Effective oral and written communication skills.
• Be able to work in a team environment.
• Ability to maintain composure and professional demeanor during tense or stressful situations.
• Sets an example for others and exhibits highly reliable customer service oriented attitude through innovation, accountability, collaboration and compassion.

Principal Accountabilities

• May function as lead technician/charge person on the shift as needed. 
• Advanced knowledge of the Sterile Processing department rules, procedures and processes.
• Accurately handles and cares for instruments/equipment appropriately, including appropriate selection of cleaning agents, lubricants, examination for function, identification and assembly according to count sheet and preparation for sterilization.
• Identifies, documents, and reports equipment and tools in need of repair and ensures maintenance is completed.
• Organizes, prepares, assembles, and sterilizes instruments, equipment and supplies according to hospital/medical facility standards of sterilization.
• Correctly peel-pack supplies/instruments, wraps instruments for sterilization, and inspects each instrument for use, function, completeness, and cleanliness.
• Loads, monitors, operates and maintain different types of cleaning and sterilization equipment and machinery accurately and safely. 
• Maintains records of all equipment and supplies, ordering of supplies as needed, and monitoring quality control and infection control standards.
• Communicate delays, supply, instrumentation and equipment problems, substitutions involving Operating Room and other areas.
• Increases knowledge base by accepting more complex assignments regularly.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Must be a minimum of 18 years of age.

Education: High school diploma or GED required.

Licenses/Certifications:

• Current Pharmacy Tech registration or Pharmacist intern registration with the Texas State Board of Pharmacy required.  ACPE I.V Certification with completion of 40-hour course in I.V. admixture preferred.
• Pharmacy Sterile Product certification through accredited program is required if incumbent compounds sterile products.

Experience / Knowledge / Skills:

• Five (5) years pharmacy experience required, preferably in a hospital pharmacy.
• Must have knowledge of medical terminology.
• Must be able to demonstrate proficiency in unit dose area of the pharmacy, sterile product preparation, PYXIS, and performance improvement activities within the department.
• Knowledge of personal computer operations (Word and Excel) preferred.

​

Pharmacy Technician III requires proficiency in a minimum of six (6) skills from List I, II or III or a minimum of one (1) skill from list III and is currently performing as the primary role of the job:

List I:

• Distribution (Unit Dose/PYXIS)
• Inventory
• Pre-Packaging
• Satellite operation (i.e. O.R., Pediatrics, etc.)

List II:

• Compounding
• TPN
• Billing
• IV admixture

List III:

• Teaching/Training
• PYXIS management
• IDS
• Narcotics Control
• Unit tech (ie. ICU, OR, pedi)
• Chemo

Principal Accountabilities

• Selects prescribed medications according to dosage and strength indicated on patient medication file or cart-fill list.  Delivers medications to the patient care areas.
• Stocks and monitors drug inventory levels, ensuring adequate and up-to-date supplies.
• Inspects and maintains emergency medication trays.
• Packages and labels unit dose oral liquids/tablets, and maintains pre-pack records.
• Responds to requests for medications from nursing personnel and other departments.
• Posts and codes patient pharmaceutical charges and credits into automated system, and returns credited medication to inventory.  Reviews patient billing records for accuracy.
• Prepares intravenous antimicrobials, large volume parenterals, adult and neonatal TPN solutions, epidurals and intravenous antineoplastics.
• Documents Quality Improvement activities for the I.V. Room, e.g. hood cleaning, refrigeration temperature log, ascetic technique, etc.
• Maintains primary accountability for operations within the department for performance improvement activities.  Provides teaching/training/orientation for staff.
• Maintains pharmacy system databases.
• Follows processes to ensure all medications are compliant to technology safety checks.
• Prepares sterile products in an accurate and aseptic manner when appropriate to designated duties.
• Attends to customers as a liaison and gathers a medication history if applicable.
• Actively participate in Tech-Check-Tech initiatives as implemented at facility.
• Properly manage pharmaceutical waste.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which  contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Must be a minimum of 18 years of age.

Education: High school diploma or GED required.

Licenses/Certifications:

• Current Pharmacy Tech registration or Pharmacist intern registration with the Texas State Board of Pharmacy required.  ACPE I.V Certification with completion of 40-hour course in I.V. admixture preferred.
• Pharmacy Sterile Product certification through accredited program is required if incumbent compounds sterile products.

Experience / Knowledge / Skills:

• Five (5) years pharmacy experience required, preferably in a hospital pharmacy.
• Must have knowledge of medical terminology.
• Must be able to demonstrate proficiency in unit dose area of the pharmacy, sterile product preparation, PYXIS, and performance improvement activities within the department.
• Knowledge of personal computer operations (Word and Excel) preferred.

​

Pharmacy Technician III requires proficiency in a minimum of six (6) skills from List I, II or III or a minimum of one (1) skill from list III and is currently performing as the primary role of the job:

List I:

• Distribution (Unit Dose/PYXIS)
• Inventory
• Pre-Packaging
• Satellite operation (i.e. O.R., Pediatrics, etc.)

List II:

• Compounding
• TPN
• Billing
• IV admixture

List III:

• Teaching/Training
• PYXIS management
• IDS
• Narcotics Control
• Unit tech (ie. ICU, OR, pedi)
• Chemo

Principal Accountabilities

• Selects prescribed medications according to dosage and strength indicated on patient medication file or cart-fill list.  Delivers medications to the patient care areas.
• Stocks and monitors drug inventory levels, ensuring adequate and up-to-date supplies.
• Inspects and maintains emergency medication trays.
• Packages and labels unit dose oral liquids/tablets, and maintains pre-pack records.
• Responds to requests for medications from nursing personnel and other departments.
• Posts and codes patient pharmaceutical charges and credits into automated system, and returns credited medication to inventory.  Reviews patient billing records for accuracy.
• Prepares intravenous antimicrobials, large volume parenterals, adult and neonatal TPN solutions, epidurals and intravenous antineoplastics.
• Documents Quality Improvement activities for the I.V. Room, e.g. hood cleaning, refrigeration temperature log, ascetic technique, etc.
• Maintains primary accountability for operations within the department for performance improvement activities.  Provides teaching/training/orientation for staff.
• Maintains pharmacy system databases.
• Follows processes to ensure all medications are compliant to technology safety checks.
• Prepares sterile products in an accurate and aseptic manner when appropriate to designated duties.
• Attends to customers as a liaison and gathers a medication history if applicable.
• Actively participate in Tech-Check-Tech initiatives as implemented at facility.
• Properly manage pharmaceutical waste.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which  contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education:  High School Diploma  or  GED, preferred 

Licenses/Certifications:  (None)

Experience / Knowledge / Skills:

• Prefer three (3) years hospital business office or medical related experience
• Some knowledge of business office, patient billing, or collection/reimbursement procedures in a healthcare setting preferred
• Ability to multi-task in a fast paced, high volume environment
• Proficient in Microsoft office with emphasis on Excel, 10-key and math

Principle Accountabilities

• Reviews incoming correspondence and takes appropriate action.  Responds promptly to inquiries.
• Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary.  Updates account information accordingly.
• Documents communications accurately and completely.
• Serves as a mentor and resource for less experienced staff.
• See Addendums for Job Related Specific Duties
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education:  High School Diploma  or  GED, preferred

Licenses/Certifications:  (None)

Experience/ Knowledge/ Skills:

• One (1) year materials management experience
• Basic math and computer skills
• Ability to work with minimal supervision; Demonstrated ability and willingness to take initiative

Principal Accountabilities

• Receives all materials, unpacking/uncrating items, and verifying accuracy of items received with the packing slip and original purchase order. 
• Conducts research, follow-up, and problem resolution as required.  Contacts vendors regarding shipping errors and any unacceptable conditions of items received.
• Documents requisitions regarding items received and items back-ordered; attaches requisitions to items and sends to appropriate department.
• Ships items to the appropriate department.  Stocks and maintains back-up inventories in materials holding area, filling and distributing orders as requested.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education:  High School Diploma  or  GED, preferred

Licenses/Certifications:  (None)

Experience/ Knowledge/ Skills:

• One (1) year materials management experience
• Basic math and computer skills
• Ability to work with minimal supervision; Demonstrated ability and willingness to take initiative

Principal Accountabilities

• Receives all materials, unpacking/uncrating items, and verifying accuracy of items received with the packing slip and original purchase order. 
• Conducts research, follow-up, and problem resolution as required.  Contacts vendors regarding shipping errors and any unacceptable conditions of items received.
• Documents requisitions regarding items received and items back-ordered; attaches requisitions to items and sends to appropriate department.
• Ships items to the appropriate department.  Stocks and maintains back-up inventories in materials holding area, filling and distributing orders as requested.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: Graduation and certification from an accredited school of Medical Assisting in lieu of education, Clinical education and/or experience may be substituted for MA certificate

Licenses/ Certifications (None)

Experience / Knowledge / Skills:

• Three (3) years of experience in a hospital or medical business office setting
• Ability to multi-task
• Proficient typing/keyboarding skills
• Supervisory and/or leadership experience preferred

Principal Accountabilities

• Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
• Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Monitors, reviews and resolves patient account issues on assigned reports. Performs account analysis and trending.
• Completes quality review and monitors for process improvement opportunities.
• Functions as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions and assisting in employee orientation and training.
• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
• Adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Delivers appropriate care to patients, at a competent level, including specialized skills (i.e. EKG, IV Therapy initiation, blood administration, and/or unit-defined specialized skills), and the age and needs of the patient/population served.
• Collaborates with the multidisciplinary team while making clinical decisions in the delivery of patient care; supports and collaborates with the Registered Nurse or Physician in providing direction to the healthcare team.
• Serves as mentor and team lead to less experienced staff.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.
  

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: 

• High school diploma or GED required; and Graduation from a Medical Assistant program or
• Eligible for certification by either the American Medical Technologist (AMT) or
• The American Association of Medical Assistants (AAMA) or
• National Healthcareer Association (NHA) or National Association for Health Professionals (NAHP) required within 12 months of hire

Licenses/Certifications:

• Registered Medical Assistant (RMA) or
• A Certified Medical Assistant (CMA) or Certified Clinical Medical Assistant (CCMA) or
• Nationally Registered Certified Medical Assistant (NRCMA) required within 12 months of hire; and Current American Heart Association BLS/CPR certification within 30 days of hire. Maintains required credentials

Experience / Knowledge / Skills: 

• Six (6) months of medical assistant experience required; or Completion of a medical assistant externship required.
• Specialty clinic experience is preferred
• For Urgent Care Locations: Six (6) months of medical assistant experience required and previous Phlebotomy experience preferred
• Demonstrates ability to maintain good communications; ability to establish and maintain positive working relationships with employees, physicians, patients, families, and the public
• Working knowledge of ICD9/10 and CPT coding and insurance procedures
• Works primarily a pre-determined schedule but occasional requirements to work evenings or weekends depending on patient care needs may exist; ability to float to other clinic practices as needed is an expectation

Principal Accountabilities

• Under the overall supervision of the Practice Manager, direct clinical supervision of the physician and within established policies and procedures, the incumbent performs the following functions:
• Delivers appropriate care to patients, at a proficient level; is cross-trained to competently care for patients from multiple services/specialties such as: CCC, Urgent Care, Urology, OBGYN, Mental Health, and other specialty clinics.
• Reviews charts prior to patients scheduled appointment to assure that all requested lab work and diagnostic procedures have been completed and that reports have been returned and are accessible to the provider.
• Reviews, obtains, and records patient vital signs, temperature, pulse, height, weight and blood pressure and reason for visit and uses the Electronic Medical Record (EMR) appropriately and follows guidelines.
• Cross trains to perform patient access tasks, including:  take messages and assist providers with return phone calls to patients and pharmacies appropriately.
• Direct patients to examination rooms; assists in preparing patients for examination. Notifies provider of patient’s arrival and readiness for their examination. Assists providers with patient examinations and procedures, including (but not limited to) surgical procedures, GYN exams, diagnostic studies, and treatments.
• Operates and monitors functioning of equipment; hands instruments to the provider. Conducts hearing, vision, breathing and EKG testing; records results in chart. Administers medications as directed using seven rights. Performs venipuncture, collects urine specimens, and complete lab tests procedures according to policies and procedures. Handles all specimens using Universal Precautions.
• Recognizes emergency situations, seeks assistance and intervenes appropriately. Monitors patient during and following procedures; looks for reactions and other visible complications; reacts to emergency situations; notifies the appropriate person in the event of a medical emergency.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: 

• High school diploma or GED required;andGraduation from a Medical Assistant program or
• Eligible for certification by either the American Medical Technologist (AMT) or
• The American Association of Medical Assistants (AAMA) or
• National Health career Association (NHA) or National Association for Health Professionals (NAHP) required within 12 months of hire

Licenses/Certifications:

• Registered Medical Assistant (RMA) ora Certified Medical Assistant (CMA) orCertified Clinical Medical Assistant (CCMA) or
• Nationally Registered Certified Medical Assistant (NRCMA) required within 12 months of hire; and Current American Heart Association BLS/CPR certification within 30 days of hire
• Maintains required credentials

Experience / Knowledge / Skills: 

• Six (6) months of medical assistant experience required; or Completion of a medical assistant externship required
• Demonstrates ability to maintain good communications; ability to establish and maintain positive working relationships with employees, physicians, patients, families, and the public
• Working knowledge of ICD9/10 and CPT coding and insurance procedures
• Works primarily a pre-determined schedule but occasional requirements to work evenings or weekends depending on patient care needs may exist; ability to float to other clinic practices as needed is an expectation

Principal Accountabilities

• Under the overall supervision of the Practice Manager, direct clinical supervision of the physician and within established policies and procedures, the incumbent performs the following functions:
• Delivers appropriate care to patients, at a proficient level; is cross-trained to competently care for patients in a Patient Centered Medical Home (PCMH) setting.
• Reviews charts prior to patients’ scheduled appointment to assure that all requested lab work and diagnostic procedures have been completed and that reports have been returned and are accessible to the provider.
• Reviews, obtains, and records patient vital signs, temperature, pulse, height, weight and blood pressure and reason for visit and uses the Electronic Medical Record (EMR) appropriately and follows guidelines.
• Cross trains to perform patient access tasks, including:  take messages and assist providers with return phone calls to patients and pharmacies appropriately.
• Direct patients to examination rooms; assists in preparing patients for examination. Notifies provider of patient’s arrival and readiness for their examination.
• Assists providers with patient examinations and procedures, including (but not limited to) surgical procedures, GYN exams, diagnostic studies, and treatments.
• Operates and monitors functioning of equipment; hands instruments to the provider.
• Conducts hearing, vision, breathing and EKG testing; records results in chart.
• Administers medications as directed using seven rights. Performs venipuncture, collects urine specimens, and complete lab tests procedures according to policies and procedures. Handles all specimens using Universal Precautions.
• Recognizes emergency situations, seeks assistance and intervenes appropriately.
• Monitors patient during and following procedures; looks for reactions and other visible complications; reacts to emergency situations; notifies the appropriate person in the event of a medical emergency.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

MINIMUM QUALIFICATIONS

Education: (None)

Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment.

Experience / Knowledge / Skills:

• One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting.
• Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation.

PRINCIPAL ACCOUNTABILITIES

• Provides direct patient care for assigned patients under the direct supervision of a licensed nurse.
• Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed.
• Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. 
• Assists in the maintenance of a safe and clean working environment.
• Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures.
• Obtains and prepares laboratory specimens as prescribed within the scope of the role.
• Helps orient new employees as appropriate.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education:  High School Diploma or  GED

Licenses/Certifications: Certified in Basic Life Support or  Heartsaver CPR with AED within 90 days of employment

Experience / Knowledge / Skills:

• Ability to understand verbal and written instruction and communicate clearly and effectively with hospital staff and respond quickly to patient behavioral changes
• Ability to perform duties requiring prolonged and/or extensive sitting, standing, and walking
• Ability to use discretion and courtesy when working with patients, visitors, and staff
• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.

Principal Accountabilities

• Provides continuous monitoring and observation of patients; coordinates with Registered Nurse on relief efforts when leaving the patient room in order to maintain constant patient observation
• Maintains visual observation of patient at all times; immediately summons the nursing staff if the patient requires assistance; seeks help or advice if patient appears to pose a threat to themselves or others
• In accordance with established protocols, incumbent will screen patients, employees, and visitors by administering temperature readings and health screening questionnaire. Incumbent will provide appropriate guidance using established procedures for individuals who don’t meet screening standards.
• Participates in a collaborative identification and reporting of patient safety issues, and ensures safe patient environment; seeks assistance with removal of any potential safety hazard from room and reports findings to the registered nurse
• Participates in hand-off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment
• As assigned by the PCA or other patient care provider, may assist patient with activities such as eating, cleaning, walking, brushing teeth/hair, etc.
• Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; and participates in organizational and department safety programs
• Considers the diverse needs of each patient, providing and ensuring the highest level of service according to established service standards, optimizing the patient experience
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Other duties as assigned.