At Houston Methodist, the Practice Manager position is responsible for the daily clinic activities, to maximize patient access and provider efficiency. In conjunction with the Administrator and/or Operations Manager, this position is responsible for developing and supporting processes that deliver a superior patient experience and high-quality care and services. The Practice Manager position is responsible for developing staffing structures that best meet the goals of high quality care and patient satisfaction in addition to maximizing revenue through efficient, effective and compliant procedure.

The supervisor position responsibilities include overseeing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency. This position trains and supervises staff while maintaining adequate staffing levels and budget compliance. This position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance. This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment. Other duties for this position include participating in performance improvement activities, as well as providing support for department management to achieve operational goals. This position may also perform staff duties and responsibilities as needed.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of accredited homeschool equivalency, enrollment or completion of post-secondary education, etc.)
• Bachelor’s degree preferred

EXPERIENCE

• Three years of healthcare experience, of which one year must have been in a managerial role; for internals, three years of healthcare experience in relevant field with HM performance that demonstrates progressive leadership abilities

LICENSES AND CERTIFICATIONS
Preferred

• Practice Management Certification

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
• Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to work effectively in a fast-paced environment
• Demonstrates flexibility and adaptability in the workplace
• Exceptional management skills to assess and make staffing changes depending on provider’s schedule and patient volumes to maximize the provider’s schedule
• Exhibits ability to problem solve in high stress environment with exceptional communication skills
• Creates and supports a safe patient focused, competent care environment
• Demonstrates problem-solving skills to include investigation, identification of cause(s) and development of corrective action

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Participates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Ensures that all department staff are properly trained and comply with all policies and procedures. Assists with meeting or exceeding threshold goal for department turnover.
• Consults with department leadership on coaching/corrective counseling and staff performance to achieve desired outcomes. Conducts new hire feedback sessions and provides recognition/commendations, as appropriate.
• Creates and maintains an environment of collaboration by role modeling teamwork within the department. Effectively interacts within and between departments ensuring seamless flow of information/communication. Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently.
• Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.
• Serves as role model to staff, ensuring that the focus is always on improving patient care and/or services. Holds accountability for all clinic functions related to staff performance. Mentors, coaches, and develops staff to accomplish goals; identifies developmental needs and creates action plans to enhance growth and development of the team.
• Establishes effective, two-way communication with staff, demonstrating active listening, requesting and acknowledging feedback, making equitable decisions, providing rationale when appropriate and supporting organizational goals. Coaches staff to use efficient and effective communication to establish and maintain a team environment

SERVICE ESSENTIAL FUNCTIONS

• Oversees daily department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
• Organizes the workflow, proactively problem solves, anticipates needs, and manages multiple ongoing priorities. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
• Oversees staff, physicians and associated physician extenders schedules on a daily basis to ensure optimum scheduling and coverage. Actively participates and supports front desk, billing and clinical teams. Responsible for clinic and referral management of practice as related to patients.
• Supervises daily operations of the practice for staff, physicians and associated physician extenders. Implements and enforces organizational policies and procedures according to prescribed guidelines.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures a safe and effective working environment; assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory agency required safety guidelines. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.
• Uses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions.
• Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration. Participates in investigations as a result of the root cause analysis process. Role models situational awareness, using teachable moments to improve safety.
• Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, in services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
• Assists with audits to ensure compliance and minimize organizational risk. Ensures staff abide by privacy laws (i.e. HIPAA) and organizational policies and procedures regarding health information management and safeguarding protected health information (PHI).
• Ensures staff compliance and appropriate utilization of information technology resources to include EPM/EMR and telephonic system

FINANCE ESSENTIAL FUNCTIONS

• Assists in the management of essential and non-essential department expenditures to achieve financial target through optimization of productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Assures encounters are reviewed, claims created and manages workflow dashboards; fiscal administration of the practice to include purchasing and inventory management; oversees the daily/monthly expenditures, staffing and overtime hours and works in conjunction with Operations Manager/Administrator on annual clinic budget.
• Responsible for the daily monitoring of charge capture patient encounters and co-payment collections. Manages petty cash batches and deposits. Reconciles cash daily and keeps appropriate documentation and/or log.
• Assures accurate timekeeping and payroll for all department employees. Oversees all reporting and record-keeping functions within their span of control.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Implements change, demonstrating the ability to motivate employees and follow through to ensure change in behavior has occurred. Supports Houston Methodist and department goals and vision. Identifies industry trends and implements innovative solutions for practice or workflow changes to improve department operations.
• Develops skills of team members and continually assists with improving competencies, performance and outcomes. Fosters a positive and constructive teaching environment by engaging staff/team members in learning opportunities that are valuable and in alignment with business objectives. Conducts conversations with staff on their development and My Development plan.
• Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development plan on an on-going basis.
• Reinforces superuser training knowledge for EPM/EMR system to staff to maximize practice operations and support

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Echo/Vascular Sonographer position is responsible for regularly, versus occasionally, performing a variety of routine and specialized echo and vascular sonography procedures of moderate to high complexity, in inpatient, outpatient, hospital or clinic environments. Given the nature of the work environment necessitating great flexibility and teamwork, this position may also perform other job duties typically performed by others as related to transporting patients, admissions and registration, receptionist, physician contact, charting and documentation, patient monitoring, vitals, EKGs, and other duties as needed. A member of the direct patient care team, the Echo/Vascular Sonographer position is fully competent in all aspects of echo and vascular sonographic procedures, working independently, exercising sound judgement, and executing above average clinical skills on challenging procedures and patient care situations, providing direct assistance to physicians. This position delivers exceptional patient care, teamwork, and adheres to professional and clinical standards and guidelines to ensure optimal patient safety and customer service

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section

EXPERIENCE

• Three years of combined echo and vascular experience; may consider HM Echo or Vascular Sonographer with two years experience

LICENSES AND CERTIFICATIONS
Required

• BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
• Must have one of the following certifications: ARDMS-RVT or CCI-RVS or ARRT-VS

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Exhibits flexibility, willingness, and skills to transition from Technologist-specific job duties to handling administrative (registration, admissions, other office/clerical) duties necessary for the overall functioning of the operation; able to successfully function with limited support
• Ability to work independently; capable of handling challenging/difficult diagnostic procedures and patient care situations.
• Demonstrates sound judgement and executes above average clinical skills
• Possesses basic computer knowledge; operates multiple computer systems to include, Hospital/Radiology Information Systems and Office software to maintain patient and exam documents
• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians, and co-workers
• Adapts to multiple ongoing priorities with minimal supervision including, organizing workflow, and actively participating in problem-solving

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Provides support to co-workers, physicians, patients and family members demonstrating flexibility in performing the activity required to meet the need of the individual.
• Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Performs echo and vascular sonographic procedures as required by the department needs. Provides direct assistance to physicians during procedures, including assisting with sterile technique.
• Provides care for the physical needs of patients by executing various sonographic concepts to maximize performance which includes positioning, physiology, procedure preparation, and technical factors. Modifies technical factors to achieve desired imaging results and recognizes complications/limitations associated with certain procedures. Proactively identifies how to address these for optimum outcomes.
• Performs what is required to meet the needs of patient care which may be one or more of the following: transporting, registration, admissions, answering phones, contacting physicians, taking/monitoring vital signs, EKGs, documenting, etc.
• Contributes towards improvement of department score for patient satisfaction, through peer-to-peer accountability to service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Maintains proper sterile techniques for procedures, regularly practices aseptic techniques, and ensures compliance with infection control procedures. Complies with job, departmental and hospital safety standards, practices, and policies.
• Ensures all imaging equipment has had QC performed as required and is in safe working order prior to use. Reports any malfunctions to management and regularly practices preventive maintenance procedures; calls for service if needed.
• Assists with implementation and education of department-based safety initiatives and standards of practice.
• Identifies opportunities for corrective action and process improvement providing recommendations and contributes to meeting departmental and hospital targets for quality and safety. Reports “near misses” and inputs errors promptly into PSN to improve processes and identify trends.

FINANCE ESSENTIAL FUNCTIONS

• Provides accurate and complete documentation of patient procedures. Enters charges at the time service is delivered.
• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively, minimizing incidental overtime, and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in departmental projects and shared governance activities.
• Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: No
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Clinical

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Manager Nursing position is responsible for 24-hour comprehensive operational responsibility for the delivery and quality of patient care provided in the designated areas(s) of responsibility. This registered nurse position fosters interdepartmental/interprofessional collaboration. The Manager, Nursing position participates in committees, representing unit and Nursing in a positive manner. The position assists with developing and implementing performance initiatives, ensuring optimal patient safety, outcomes and customer satisfaction. This position demonstrates leadership qualities and critical thinking through self-direction, initiative, effective interpersonal skills and oral/written communication skills.

The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• Bachelor’s degree or higher from an accredited school of Nursing

EXPERIENCE

• Three years’ experience in nursing, one year in a progressive leadership role in healthcare; for HM internal, two years’ experience in nursing which includes HM performance that demonstrates leadership abilities, i.e. charge nurse responsibilities

LICENSES AND CERTIFICATIONS
Required

• RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency) and
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
• Magnet - ANCC Recognized Certification (ANCC) within 1 year

Preferred

• ACLS - Advanced Cardiac Life Support or Instructor (AHA) As required by department
• NIHSTROKE - National Institute of Health Stroke Scale Certification (AHA) As required by department
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) As required by department

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
• Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Ability to work effectively in a fast paced environment
• Demonstrates flexibility and adaptability in the workplace
• Demonstrates problem solving skills to include investigation, identification of cause(s) and development of corrective action

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.
• Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed.
• Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators: action readiness score, tier level.
• Establishes effective, two-way communication with staff, demonstrating active listening, requesting and acknowledging feedback, making equitable decisions, providing rationale when appropriate, and supporting organizational goals. Coaches staff to use efficient and effective communication to establish and maintain a team environment, and to include the patient and family as a part of the team regarding their plan of care. Assists staff with stress management practices.

SERVICE ESSENTIAL FUNCTIONS

• Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
• Serves as role model to staff, reinforcing principles of service orientation and ensuring that the focus is always on improving patient care and/or services, effectively resolve concerns, complaints or conflict with patients, families, physicians and other interprofessional health care team members, taking appropriate action and channeling concerns according to appropriate procedures.
• Maintains ongoing interactions with patients, families, physicians, and staff on how to improve patient care and service provided.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.
• Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.
• Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety.
• Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
• Prepares measurable goals and objectives that are consistent with Houston Methodist priorities, and develops action plans for achieving goals, incorporating collaborative efforts when appropriate.

FINANCE ESSENTIAL FUNCTIONS

• Assists in the development of department budget and ensures that the department operates in a cost-effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department/patient care needs that reflect understanding of the importance of cost-effectiveness.
• Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Plans coverage of unit to maximize presence of management and staff. Develops staffing plans and schedules to meet department/patient care needs that reflect understanding of the importance of cost-effectiveness.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed shared governance activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
• Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.
• Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals.
• Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an ongoing basis. Conducts conversations with staff on their development and IDP.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No




Work Shift:

3 - Night (United States of America)



Job Category:

Non-clinical

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Postdoctoral Fellow position is responsible for performing basic research duties under the supervision/direction of a Physician and/or Principal Investigator (PI). This position may work in a laboratory setting or may consist of computer work that supports the department's research mission.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• Postdoctoral Fellow 0, 1, 2, 3, 4 – Doctor of Medicine (MD) from an accredited medical school or Terminal degree in a related field (A letter from the academic institution certifying that all student work is complete will be considered for Postdoctoral Fellow 0 only)

EXPERIENCE

• Postdoctoral Fellow 0 – None Postdoctoral Fellow 1 – One year of Postdoc experience Postdoctoral Fellow 2 – Two years’ Postdoc experience Postdoctoral Fellow 3 – Three years’ Postdoc experience Postdoctoral Fellow 4 – Four years’ Postdoc experience

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrated knowledge of biomedical research
• Ability to work effectively in a fast-paced environment
• Demonstrates flexibility and adaptability in the workplace

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Assists the physician and/or Principal Investigator (PI) in maintaining the functionality and operations of the Principal Investigator’s (PI) laboratory.
• Promotes a positive work environment and leads the team to be dynamic and a focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the department by actively communicating and reporting data in a comprehensive manner.
• Role models to team members effective verbal, non-verbal and written communication, which includes active listening and teaching, assisting in the development of such skills.
• Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Develops research methods and performs research activities.
• Documents research results and writes reports of results for presentation and/or publication in professional journals and other publications.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace.
• Assists with implementation and education of department-based safety initiatives, standards of practice and protocols. Develops skills of team members and continually assists with improving skills, performance and outcomes.
• Identifies opportunities for corrective action and process improvement providing recommendations and contributes to meeting department and laboratory targets for quality and safety.

FINANCE ESSENTIAL FUNCTIONS

• Utilizes resources effectively and efficiently, demonstrating responsible financial stewardship. Manages own time effectively and prioritizes work to achieve maximum results in a timely manner.
• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in pertinent research activities and evidenced-based practice projects. Participates in departmental projects and activities. Acts as a change agent.
• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Remains current on professional issues and clinical skills. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: No
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Pharmacy Technician position is responsible for completing a variety of routine pharmacy services related to medication acquisition which may include, but are not limited to triaging phone calls, repackaging medications, dispensing medications, labeling medications, charging/crediting medications, compounding medications, and inventorying medications. This position ensures optimal patient safety and customer service.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Two years of college preferred

EXPERIENCE

• Zero experience; one year of Pharmacy Technician experience applicable to the specific work setting (e.g., hospital, specialty pharmacy) highly preferred

LICENSES AND CERTIFICATIONS
Required

• Texas Pharmacy Technician Registration or Texas Registered Pharmacist Intern required and
• IV Certification - Intravenous certification (Various) - Various Issuers

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Proficient in performing accurate calculations required for usual dosage determinations
• Possesses proficient computer knowledge; operates multiple computer systems to include, hospital/pharmacy related software, drug preparation pumps/devices, packaging and labeling machines, automated drug dispensing equipment, prescription balances, and portable data processing units
• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with other health care professionals as needed for problem resolution and/or achievement of identified patient specific goals.

SERVICE ESSENTIAL FUNCTIONS

• Assists with optimizing the safety and efficiency of pharmacy operations and to support the workflow needs of the pharmacy department.
• Contributes in department efforts to resolve drug related problems and maximizing patient care.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Performs efficient and safe medication distribution functions such as, but not limited to: telephone triage, repackaging of medications, labeling medications, charge/credit of medications, compounding medications, and inventory of medications.
• Provides support to the workflow and reports any problems to the appropriate parties. Accurately documents and completes paperwork for the assigned role/function.
• Reports “near misses” and inputs errors promptly to improve processes and identify trends. Contributes to identification of corrective actions and improvement activities, and to meeting department and hospital targets for quality and safety.

FINANCE ESSENTIAL FUNCTIONS

• Uses resources efficiently; does not waste supplies. Recommends solutions in achieving departmental objectives.
• Self-motivated to independently manage time effectively and prioritize daily tasks.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in department projects activities and seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Pharmacy Technician.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: No
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist The Woodlands Hospital opened in June 2017. This 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower — a $250 million expansion project that added 106 beds, focused on medical-surgical and women’s services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Senior Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. Responsibilities include performing more complex processes related to scheduling or other department related protocols and serving as a role model and mentor to less experienced staff. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Five years of experience to include three years experience in a related role within healthcare

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Strong customer service, phone and scheduling skills
• Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
• Knowledge of basic medical terminology
• Ability to analyze and solve problems
• Working knowledge of revenue cycle components and insurance requirements for reimbursement

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Performs more complex processes related to scheduling or other clinic related protocols.
• Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
• Functions as a role model and mentor for less experienced staff and serves as the next level resolution source for problems.

SERVICE ESSENTIAL FUNCTIONS

• Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.
• Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.
• Generates reports and assists with department correspondence. Provides other administrative assistance as directed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Serves as a liaison for the patient, medical staff, and third parties. Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
• Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
• Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.

FINANCE ESSENTIAL FUNCTIONS

• Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
• Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
• Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Displays initiative to improve job functions; offers suggestions to streamline process for efficient patient flow and other quality or service matters.
• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Occupational Therapist (OT) II position is responsible for position is responsible for evaluating and developing the therapy plan of care for a broad range of diagnoses and acuities. This position may specialize in care for certain complex patient types, through advanced training and education. As an experienced therapist, this position provides education to patients, patient's family members, and/or caregivers, and collaborates with other interprofessional team members, as needed, for problem resolution and/or achievement of identified patient specific goals. As a member of the interprofessional care team, the OT II position provides patient care directly and delivers exceptional patient care with adherence to safety standards and guidelines to ensure optimal patient safety, customer service, and optimum patient outcomes. This position serves as preceptor, mentor, and resource to less experienced staff, including other Therapists, and technicians and may act as a clinical resource to students, and clinical fellows. The OT II position assists with collection of quality metrics and analytics, with development of best practices and process improvement initiatives, as designated.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.

EXPERIENCE

• • Must have one of the following: ◦ Three years experience as an Occupational Therapist ◦ Two years of experience as an Occupational Therapist with a Doctorate degree ◦ Completion of HM or comparable Occupational Therapy Fellowship/Residency program

LICENSES AND CERTIFICATIONS
Required

• BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
• OT - Occupational Therapy - State Licensure - Texas Department of Licensing and Regulation_PSV Compact license acceptable according to current Board requirements

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Strong assessment, organizational and problem-solving skills as evidenced by capacity to prioritize multiple tasks and role components
• Demonstrates increasing expertise and executes experienced clinical skills in treatments provided and/or for a particular patient population
• Exhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers
• Ability to function independently, capable of handling challenging/difficult therapy procedures and patient care situations
• Demonstrates sound judgment in interactions with physicians, interprofessional care team and patients and their families
• Possesses proficient computer knowledge; operates multiple computer systems and standard Rehabilitation equipment
• Demonstrates professional and technical competence in the selection, evaluation, utilization of treatment plans for increasingly complex patient populations

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Contributes to teamwork, consistently offering assistance, and responding positively to requests for assistance. Collaborates to foster healthy relationships in the work environment. Offers guidance to interprofessional health care team, when appropriate, and applies feedback to improve patient outcomes.
• Uses therapeutic communication, which includes active listening and teaching, to establish a relationship with patients, families and interprofessional health care team to collaborate on the plan of care. Partners with members of the interprofessional care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Teaches and provides guidance to nursing, and support staff. Orients new team members and assists with precepting students in clinical rotations and clinical fellows. Uses peer-to-peer accountability towards improvement of department score for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Performs complete and comprehensive evaluation of patients across a broad range of diagnosis and acuities to identify patient’s level of function and to determine the treatment plan. Develops the plan of care based on evaluation findings and implements the physical therapy treatment plan. Provides service to complex patient populations.
• Provides education to patients, patient’s family members, and/or caregivers, based on learning needs. Consistently evaluates the patient’s comprehension and adapts teaching methods accordingly. Serves as resource to clinical fellows and nursing in teaching best practices.
• Collaborates and communicates with the healthcare team modifications to patient’s treatment plan, progress, and discharge planning for achievement of identified patient specific goals. Advocates on patient/family’s behalf to identify and resolve clinical and ethical concerns, utilizing appropriate resources.
• Balances and adjusts as needed the caseload for the assigned team members to result in optimum patient care and outcome. Initiates improvements for department score on patient satisfaction, through peer-to-peer accountability to service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Assesses patients regularly, monitors progress towards treatment goals, modifies goals, and plan or program as indicated. Recognizes complications/limitations associated with certain procedures and proactively addresses such for optimum outcomes.
• Provides oversight of occupational therapy-related activities completed by interprofessional health care team, and if necessary, adjusts the plan to improve quality of outcome and maintain the safety of the patient.
• Proactively identifies opportunities for corrective action and assists in process improvement by providing recommendations and contributes to meeting department and hospital targets for quality and safety. Identifies areas of practice improvements with research-based evidence and assists in development of treatment protocols and best practice for certain population or practice area to achieve patient safety outcomes, supported by accurate documentation.

FINANCE ESSENTIAL FUNCTIONS

• Maintains accurate and complete documentation of patient education and procedures performed in a timely manner in the patient record. Enters accurate charges for services provided as applicable.
• Uses resources efficiently to maximize utilization of time and equipment. Self-motivated to independently manage time effectively, minimizing incidental overtime, and prioritize daily tasks, assisting coworkers as needed. Meets labor productivity standards by effectively managing established patient load assignments.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Initiates innovative solutions through evidence-based practice/performance improvement projects. Actively participates in and may lead department projects and/or hospital committees. Participates in HM-related and approved hospital/community teaching opportunities, community services and/or functions.
• Identifies and presents areas for innovation, efficiency and improvement in patient care or unit operations using evidence-based practice literature. Assists higher level OTs with program development and/or clinical competencies.
• Seeks opportunities to identify self-development needs and expand learning beyond baseline competencies with a focus on continual development as an OT, taking appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: No
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Clinical

Houston Methodist The Woodlands Hospital opened in June 2017. This 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower — a $250 million expansion project that added 106 beds, focused on medical-surgical and women’s services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Sr Surgical Technologist position requires proficient knowledge and skills necessary to carry out delegated tasks associated with the safe and efficient operating room support functions and related procedures. This position works independently, exercising sound judgment, and reports observations and patient problems to the licensed nurse or surgeon. In addition to performing the duties and responsibilities of a Surgical Technologist, the Sr Surgical Technologist position provides mentoring and guidance for Surgical Technologist positions, utilizing skills and knowledge, helping to train and orient others. This position is responsible for assigned non-nursing functions and practices relationship-centered care in concert with Houston Methodist values. Other duties for the Sr Surgical Technologist position will include general patient care and department upkeep as delegated by licensed personnel.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Successful completion of an accredited Surgical Technology program or military training equivalency

EXPERIENCE

• Two years as a Surgical Technologist

LICENSES AND CERTIFICATIONS
Required

• BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
• Must have a certification (CST from NBSTSA, TS-C from NCCT, or CSA from NCCSA) or meet the grandfather clause (Bill 643): The bill includes an extensive grandfather clause exempting all individuals employed to practice surgical technology in a health care facility before Sept. 1, 2009. The clarification notes that legislation does not state employed "on" Sept. 1, 2009, but rather "before that date. A surgical technologist who was employed before Sept. 1, 2009, may remain employed as a surgical technologist without meeting the certification requirement. SB1239, Sec 259.002: 30 CEUs shall be completed every two years

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrates understanding of medical terminology
• Demonstrates independence and exercises sound judgment in interactions with physicians, interprofessional care team and patients and their families
• Demonstrates proficient knowledge and appropriate use of hospital database such as EPIC. Ability to access information both in the department and within the hospital system
• Strong knowledge in use of procedure software
• Demonstrates proficient knowledge of instruments sets, the use of the individual surgical instruments, surgical supplies and the use of the supplies
• Demonstrates competency in decontamination and use of autoclave equipment
• Demonstrate expertise and serves as a clinical resource in a minimum of one or more surgical specialty service lines

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment that actively assists interprofessional health care team to achieve optimal department results. Facilitates open, professional (verbal, nonverbal, written) communication which includes active listening and teaching to achieve mutual understanding, role modeling by example.
• Teaches others to critically think by verbally expressing rationale for decisions and follows up, providing structured feedback with examples. Serves as the department preceptor for new surgical technologists, utilizing skills and knowledge to train and orient others.
• Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Uses peer-to-peer accountability towards improvement of department score for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Prepares the operating room, equipment and supplies for the next patient. Anticipates additional instrumentation, equipment and supplies for usage during the procedure before surgeon scrubs. Maintains and accurately communicates updates for surgeon preference cards within the applicable service line.
• Anticipates the needs of the surgeon and nursing staff by passing instruments and supplies for surgical procedures, performing competently the role of the surgical technologist in the provision of surgical assistance during a variety of surgical procedures including but not limited to: orthopedics, gynecology, general, ENT, ophthalmology, urology, CV, spine, neurology, oral/maxillofacial, and minimally invasive procedures.
• Assists the circulating RN with sponge, instrument, needle, and other surgical counts.
• Role models behaviors and skills, through peer-to-peer accountability, towards improving department score for patient satisfaction.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Maintains highest standard of sterile technique during pre and post procedures. Prepares sterile dressings and/or immobilization devices. Cleans and prepares instruments for terminal sterilization, following surgical procedure. Assists other members of the team with terminal cleaning of the room.
• Assists with implementation and teaching of department-based safety initiatives and standards of practice. Problem-solves and manages multiple ongoing priorities with minimal supervision.
• Participates in debriefing and quality improvement practices to ensure quality patient care. Initiates corrective actions and improvement activities towards improving department and hospital quality and safety targets, reporting near misses, and collaborating with the interprofessional healthcare team.

FINANCE ESSENTIAL FUNCTIONS

• Maintains efficient use of surgical supplies and minimizes opening of supplies until confirmation that will be used during surgery. Makes recommendations for cost containment during cases.
• Self-motivated to independently manage time effectively, minimizing incidental overtime, and prioritize daily tasks. Utilizes time between heavy workloads efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and presents areas for innovation, efficiency and improvement for department projects and shared governance activities. May co-chair a unit-based Shared Governance Council.
• Acts as resource in surgical technology for the department on other hospital committees. Participates in one department or hospital committee or subcommittee and facilitates the accomplishment of the goals of the committee or subcommittee.
• Proactively seeks opportunities to enhance knowledge and learning towards expertise in competencies with a focus on continual development. Completes and updates the My Development Plan (MDP) on an ongoing basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: No
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Patient Care Assistant (PCA) Novice position is Patient Care Technician (PCT) graduate, or an internal internship, and is an entry level position in which incumbents should document, where applicable, care administered, diagnostic measurements, treatments and procedures and demonstrate the ability to continuously progress in basic knowledge and skills necessary to communicate appropriately and carry out delegated tasks for age-specific, diverse patient population. This position receives coaching from preceptors, Registered Nurses (RN) and management and performs delegated patient care tasks under the supervision of the RN. The PCA Novice position responds to the call light system and records data established by policy and procedure, and reports observations and patient problems to the licensed nurse. This position is responsible for assigned non-nursing functions. The PCA Novice position practices Patient and Family Centered Care in concert with Houston Methodist ICARE values.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• • Must be one of the following: ◦ graduate of the Patient Care Tech (PCT) program ◦ internal employee participating in the Houston Methodist PCA immersion program/ internship ◦ Certified Nursing Assistant (CNA) ◦ Certified Medical Assistant (CMA) through an approved credentialing certification agency

LICENSES AND CERTIFICATIONS
Required

• BLS - Basic Life Support or Instructor (AHA) - American Heart Association within 1 month

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Performs basic patient care activities of daily living (ADL’s) within unit specific defined limits and job scope, such as assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment with the interprofessional care team. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.
• Seeks guidance from interprofessional health care team, when needed, and applies feedback to improve patient outcomes. Follows channels of communication for effective problem solving.
• Applies expected behaviors and actions with team members which contribute to improvement of department score for employee engagement, i.e., peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Follows the patient and family-centered care standards and provides direct patient care under the direction of a registered nurse. Responds to the call light system, contacting nursing personnel as appropriate, and follows through with meeting patient needs.
• Assists with maintaining, cleaning, and stocking of equipment and supplies as established on assigned unit. May serve as an in-house courier which may include retrieving blood, hand delivering labs, tele boxes, etc.
• Applies expected behaviors and actions which contributes to department score for patient satisfaction through peer-to-peer accountability, i.e., bedside shift handoff/report.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind.
• Provides care to patients assigned within unit-specific, defined limits. Documents, where applicable, care administered, diagnostic measurements, treatments and procedures in accordance with established policies and procedures keeping the safety of the patient in mind.
• Applies expected behaviors and actions to improve quality and safety scores, through peer-to-peer accountability.

FINANCE ESSENTIAL FUNCTIONS

• Applies expected behaviors and actions which contributes to meeting department financial targets.
• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Seeks opportunities to identify self-development needs on knowledge base, skill level and decision-making, as necessary, especially in areas of question, from preceptor and assigned licensed personnel and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: No
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.


Houston Methodist is an Equal Opportunity Employer.

Full Time, Nights, Fellowship

At Houston Methodist, the Registered Nurse (RN) II position is a licensed staff nurse, an experienced clinician, functions at the Competent to Proficient stage of Benner's model of clinical practice. The RN II position provides professional nursing care to a diverse patient population, conducts nursing assessments, assists with exams and treatment, patient education, and maintenance of medical records. The RN II position provides direct patient care effectively and efficiently which may include patients with varied and complex needs. This position communicates and collaborates with the physicians and interprofessional health care team to facilitate, coordinate and maintain compassionate, efficient, quality care and achievement of desired treatment outcomes. The RN II position demonstrates clinical competence when providing care, using technology, administering medications, performing procedures and managing emergencies, acting as a patient and family advocate in order to monitor and maintain patient rights. This position assumes leadership roles with progressive responsibility including but not limited to participating in or leading unit and shared governance initiatives, serving as charge nurse or preceptor to students or new employees, and possibly contributing to service line or hospital-wide initiatives in partnership with management.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section

EXPERIENCE

• Twelve months registered nurse experience in a healthcare environment

LICENSES AND CERTIFICATIONS

Required

• RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency) and
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
• ACLS - Advanced Cardiac Life Support or Instructor (AHA) - American Heart Association and
• PALS - Pediatric Advanced Life Support or Instructor (AHA) - American Heart Association within 4 months and
• NIHSTROKE - National Institute of Health Stroke Scale Certification (AHA) - American Heart Association within 4 months and
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute within 4 months

Preferred

• Magnet - ANCC Recognized Certification or
• ENPC - Emergency Nursing Pediatric Certification (ENA) or
• TNCC - Trauma Nursing Core Course or Instructor (ENA)

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations as defined in orientation checklist and annual departmental competency checklist
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Strong assessment, organizational and problem solving skills as evidenced by capacity to prioritize multiple tasks and role components
• Ability to function independently and exercise judgment in interactions with physicians, interprofessional care team and patients and their families
• Uses critical thinking skills and clinical judgment to work autonomously as defined by the Nurse Practice Act
• Demonstrates proficient time management skills
• Maintains level of professional contributions as defined in Clinical Career Path program guide
• Working knowledge of Microsoft products including Outlook

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Uses therapeutic communication, which includes active listening and teaching, to establish a relationship with patients, families and interprofessional health care team to collaborate on the plan of care.
• Contributes to teamwork by awareness of overall unit acuity, consistently offering assistance, and responding positively to requests for assistance. Collaborates to foster healthy relationships in the work environment. Seeks guidance from and offers guidance to interprofessional health care team, when appropriate, and applies feedback to improve patient outcomes.
• Implements staff education specific to patient populations and unit processes; coaches and mentors other staff and students. May include preceptorship. Uses peer-to-peer accountability towards improvement of department score for turnover/retention/employee engagement on unit-based scorecard.

SERVICE ESSENTIAL FUNCTIONS

• Follows the patient and family-centered care standards, as outlined in the Houston Methodist Professional Nursing Practice document. Conducts nursing assessments, assists with exams and treatment, and maintenance of medical records. Practices in a manner that is congruent with cultural diversity and inclusion principles.
• Develops, updates and communicates plan of care, including discharge, in partnership with the patient, family and interprofessional health care team, using the nursing process. Prioritizes care based on the patient’s needs, abilities and preferences. Advocates on patient/family’s behalf to identify and resolve clinical and ethical concerns, utilizing appropriate resources.
• Provides patient teaching based on learning needs, uses appropriate resources, incorporating planning for care after discharge. Consistently evaluates the patient’s comprehension and adapts teaching methods accordingly.
• Helps drive improvement of department score for patient satisfaction on unit-based scorecard, through peer-to-peer accountability to service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Follows the standards of care related to the nursing process, as outlined in the Houston Methodist Professional Nursing Practice document.
• Follows the standards related to regulatory requirements and professional practice as outlined in the Houston Methodist Professional Nursing Practice document. Identifies areas of practice improvements with research-based evidence to achieve core measure and patient safety outcomes, supported by accurate documentation.
• Provides and modifies care to complex patients and coordinates care with the interprofessional team based on evaluation of the patient’s condition, supported by accurate documentation. Utilizes clinical judgement, using an evidence-based analytical approach.
• Improves quality and safety scores on the unit-based scorecard, through peer-to-peer accountability, reporting near misses, and collaborating with the interprofessional health care team.

FINANCE ESSENTIAL FUNCTIONS

• Displays self-motivation to independently manage time effectively, timely document care, minimize incidental overtime, and prioritize daily tasks. Provides input into the unit resource utilization including unit capital and operational budget needs.
• Contributes towards meeting department financial targets on unit-based scorecard through decreasing length of stay, optimizing efficiency and other areas according to department specifications.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and presents areas for innovation, efficiency and improvement in patient care or unit operations using evidence-based practice literature. Offers innovative solutions through evidence-based practice/performance improvement projects and shared governance activities.
• Champions new care pathways or service line implementation to improve service to the community. Identifies trends for improvement opportunities or practice changes and supports initiatives. Researches the change and presents options to shared governance and leadership.

SUPPLEMENTAL REQUIREMENTS




Work Shift:

3 - Night (United States of America)



Job Category:

Clinical

Houston Methodist The Woodlands Hospital opened in June 2017. This 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower — a $250 million expansion project that added 106 beds, focused on medical-surgical and women’s services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.


Houston Methodist is an Equal Opportunity Employer.

Full Time, Nights, Fellowship

At Houston Methodist, the Registered Nurse (RN) II position is a licensed staff nurse, an experienced clinician, functions at the Competent to Proficient stage of Benner's model of clinical practice. The RN II position provides professional nursing care to a diverse patient population, conducts nursing assessments, assists with exams and treatment, patient education, and maintenance of medical records. The RN II position provides direct patient care effectively and efficiently which may include patients with varied and complex needs. This position communicates and collaborates with the physicians and interprofessional health care team to facilitate, coordinate and maintain compassionate, efficient, quality care and achievement of desired treatment outcomes. The RN II position demonstrates clinical competence when providing care, using technology, administering medications, performing procedures and managing emergencies, acting as a patient and family advocate in order to monitor and maintain patient rights. This position assumes leadership roles with progressive responsibility including but not limited to participating in or leading unit and shared governance initiatives, serving as charge nurse or preceptor to students or new employees, and possibly contributing to service line or hospital-wide initiatives in partnership with management.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section

EXPERIENCE

• Twelve months registered nurse experience in a healthcare environment

LICENSES AND CERTIFICATIONS

Required

• RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency) and
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
• ACLS - Advanced Cardiac Life Support or Instructor (AHA) - American Heart Association and
• PALS - Pediatric Advanced Life Support or Instructor (AHA) - American Heart Association within 4 months and
• NIHSTROKE - National Institute of Health Stroke Scale Certification (AHA) - American Heart Association within 4 months and
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute within 4 months

Preferred

• Magnet - ANCC Recognized Certification or
• ENPC - Emergency Nursing Pediatric Certification (ENA) or
• TNCC - Trauma Nursing Core Course or Instructor (ENA)

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations as defined in orientation checklist and annual departmental competency checklist
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Strong assessment, organizational and problem solving skills as evidenced by capacity to prioritize multiple tasks and role components
• Ability to function independently and exercise judgment in interactions with physicians, interprofessional care team and patients and their families
• Uses critical thinking skills and clinical judgment to work autonomously as defined by the Nurse Practice Act
• Demonstrates proficient time management skills
• Maintains level of professional contributions as defined in Clinical Career Path program guide
• Working knowledge of Microsoft products including Outlook

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Uses therapeutic communication, which includes active listening and teaching, to establish a relationship with patients, families and interprofessional health care team to collaborate on the plan of care.
• Contributes to teamwork by awareness of overall unit acuity, consistently offering assistance, and responding positively to requests for assistance. Collaborates to foster healthy relationships in the work environment. Seeks guidance from and offers guidance to interprofessional health care team, when appropriate, and applies feedback to improve patient outcomes.
• Implements staff education specific to patient populations and unit processes; coaches and mentors other staff and students. May include preceptorship. Uses peer-to-peer accountability towards improvement of department score for turnover/retention/employee engagement on unit-based scorecard.

SERVICE ESSENTIAL FUNCTIONS

• Follows the patient and family-centered care standards, as outlined in the Houston Methodist Professional Nursing Practice document. Conducts nursing assessments, assists with exams and treatment, and maintenance of medical records. Practices in a manner that is congruent with cultural diversity and inclusion principles.
• Develops, updates and communicates plan of care, including discharge, in partnership with the patient, family and interprofessional health care team, using the nursing process. Prioritizes care based on the patient’s needs, abilities and preferences. Advocates on patient/family’s behalf to identify and resolve clinical and ethical concerns, utilizing appropriate resources.
• Provides patient teaching based on learning needs, uses appropriate resources, incorporating planning for care after discharge. Consistently evaluates the patient’s comprehension and adapts teaching methods accordingly.
• Helps drive improvement of department score for patient satisfaction on unit-based scorecard, through peer-to-peer accountability to service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Follows the standards of care related to the nursing process, as outlined in the Houston Methodist Professional Nursing Practice document.
• Follows the standards related to regulatory requirements and professional practice as outlined in the Houston Methodist Professional Nursing Practice document. Identifies areas of practice improvements with research-based evidence to achieve core measure and patient safety outcomes, supported by accurate documentation.
• Provides and modifies care to complex patients and coordinates care with the interprofessional team based on evaluation of the patient’s condition, supported by accurate documentation. Utilizes clinical judgement, using an evidence-based analytical approach.
• Improves quality and safety scores on the unit-based scorecard, through peer-to-peer accountability, reporting near misses, and collaborating with the interprofessional health care team.

FINANCE ESSENTIAL FUNCTIONS

• Displays self-motivation to independently manage time effectively, timely document care, minimize incidental overtime, and prioritize daily tasks. Provides input into the unit resource utilization including unit capital and operational budget needs.
• Contributes towards meeting department financial targets on unit-based scorecard through decreasing length of stay, optimizing efficiency and other areas according to department specifications.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and presents areas for innovation, efficiency and improvement in patient care or unit operations using evidence-based practice literature. Offers innovative solutions through evidence-based practice/performance improvement projects and shared governance activities.
• Champions new care pathways or service line implementation to improve service to the community. Identifies trends for improvement opportunities or practice changes and supports initiatives. Researches the change and presents options to shared governance and leadership.

SUPPLEMENTAL REQUIREMENTS




Work Shift:

3 - Night (United States of America)



Job Category:

Clinical

Houston Methodist The Woodlands Hospital opened in June 2017. This 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower — a $250 million expansion project that added 106 beds, focused on medical-surgical and women’s services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Registered Nurse (RN) PRN Wound Care Hyper position is a licensed staff nurse, an experienced clinician, functions at the Competent to Proficient stage of Benner's model of clinical practice. The RN PRN Wound Care Hyper position provides professional nursing care to a diverse patient population, conducts nursing assessments, assists with exams and treatment, patient education, and maintenance of medical records. The RN PRN Wound Care Hyper position provides direct patient care effectively and efficiently which may include patients with varied and complex needs. This position communicates and collaborates with the physicians and interprofessional health care team to facilitate, coordinate and maintain compassionate, efficient, quality care and achievement of desired treatment outcomes. The RN PRN Wound Care Hyper position demonstrates clinical competence when providing care, using technology, administering medications, performing procedures and managing emergencies, acting as a patient and family advocate in order to monitor and maintain patient rights. This position assumes leadership roles with progressive responsibility including but not limited to participating in or leading unit and shared governance initiatives, serving as charge nurse or preceptor to students or new employees, and possibly contributing to service line or hospital-wide initiatives in partnership with management.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section

EXPERIENCE

• Two years registered nurse experience in a healthcare environment

LICENSES AND CERTIFICATIONS

Required

• RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency) and
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
• ACLS - Advanced Cardiac Life Support or Instructor (AHA) - American Heart Association within 4 months

Preferred

• Magnet - ANCC Recognized Certification

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations as defined in orientation checklist and annual departmental competency checklist
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Strong assessment, organizational and problem solving skills as evidenced by capacity to prioritize multiple tasks and role components
• Ability to function independently and exercise judgment in interactions with physicians, interprofessional care team and patients and their families
• Uses critical thinking skills and clinical judgment to work autonomously as defined by the Nurse Practice Act
• Demonstrates proficient time management skills
• Maintains level of professional contributions as defined in Clinical Career Path program guide
• Working knowledge of Microsoft products including Outlook

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Uses therapeutic communication, which includes active listening and teaching, to establish a relationship with patients, families and interprofessional health care team to collaborate on the plan of care.
• Contributes to teamwork by awareness of overall unit acuity, consistently offering assistance, and responding positively to requests for assistance. Collaborates to foster healthy relationships in the work environment. Seeks guidance from and offers guidance to interprofessional health care team, when appropriate, and applies feedback to improve patient outcomes.
• Implements staff education specific to patient populations and unit processes; coaches and mentors other staff and students. May include preceptorship. Uses peer-to-peer accountability towards improvement of department score for turnover/retention/employee engagement on unit-based scorecard.

SERVICE ESSENTIAL FUNCTIONS

• Follows the patient and family-centered care standards, as outlined in the Houston Methodist Professional Nursing Practice document. Conducts nursing assessments, assists with exams and treatment, and maintenance of medical records. Practices in a manner that is congruent with cultural diversity and inclusion principles.
• Develops, updates and communicates plan of care, including discharge, in partnership with the patient, family and interprofessional health care team, using the nursing process. Prioritizes care based on the patient’s needs, abilities and preferences. Advocates on patient/family’s behalf to identify and resolve clinical and ethical concerns, utilizing appropriate resources.
• Provides patient teaching based on learning needs, uses appropriate resources, incorporating planning for care after discharge. Consistently evaluates the patient’s comprehension and adapts teaching methods accordingly.
• Helps drive improvement of department score for patient satisfaction on unit-based scorecard, through peer-to-peer accountability to service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Follows the standards of care related to the nursing process, as outlined in the Houston Methodist Professional Nursing Practice document.
• Follows the standards related to regulatory requirements and professional practice as outlined in the Houston Methodist Professional Nursing Practice document. Identifies areas of practice improvements with research-based evidence to achieve core measure and patient safety outcomes, supported by accurate documentation.
• Provides and modifies care to complex patients and coordinates care with the interprofessional team based on evaluation of the patient’s condition, supported by accurate documentation. Utilizes clinical judgement, using an evidence-based analytical approach.
• Improves quality and safety scores on the unit-based scorecard, through peer-to-peer accountability, reporting near misses, and collaborating with the interprofessional health care team.

FINANCE ESSENTIAL FUNCTIONS

• Displays self-motivation to independently manage time effectively, timely document care, minimize incidental overtime, and prioritize daily tasks. Provides input into the unit resource utilization including unit capital and operational budget needs.
• Contributes towards meeting department financial targets on unit-based scorecard through decreasing length of stay, optimizing efficiency and other areas according to department specifications.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and presents areas for innovation, efficiency and improvement in patient care or unit operations using evidence-based practice literature. Offers innovative solutions through evidence-based practice/performance improvement projects and shared governance activities.
• Champions new care pathways or service line implementation to improve service to the community. Identifies trends for improvement opportunities or practice changes and supports initiatives. Researches the change and presents options to shared governance and leadership.

SUPPLEMENTAL REQUIREMENTS




Work Shift:

1 - Day (United States of America)



Job Category:

Clinical

Houston Methodist The Woodlands Hospital opened in June 2017. This 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower — a $250 million expansion project that added 106 beds, focused on medical-surgical and women’s services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Medical Laboratory Scientist position is responsible for performing both routine and complex analyses, which necessitates knowledge of laboratory techniques, principles, and equipment and their interrelationship. This position exercises good judgment by using critical thinking skills and deals with issue resolution concerning the day-to-day technical operation of the laboratory. The Medical Laboratory Scientist also ensures that specimens are accessioned and processed expeditiously in order to deliver quality laboratory results in an effective and cost-efficient manner.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• Bachelor’s degree

EXPERIENCE

• One year of work or training experience in a hospital laboratory preferred

LICENSES AND CERTIFICATIONS
Required

• Must meet certification eligibility upon entry into this role and have one of the following required certifications within 18 months: • Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, or categorical certification by Board of Certification (ASCP) • Certified as a Medical Technologist, Medical Laboratory Scientist or Molecular Diagnostics Technologist by American Medical Technologists (AMT) • Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA) • HLA only – One of the following is required: ◦ Medical Technologist, MT(ASCP) or Medical Laboratory Scientist, MLS(ASCP) certification ◦ Certified by American Board of Histocompatibility and Immunogenetics (ABHI) • Microbiology only – One of the following is required: ◦ Medical Technologist, MT(ASCP) or Medical Laboratory Scientist, MLS(ASCP) certification ◦ Microbiology, M(ASCP) certification ◦ Clinical microbiology registry from American Society for Microbiology, RM(AAM)

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Adapts to multiple ongoing priorities including organizing heavy workflow with minimal supervision
• Strong attention to detail and ability to achieve and maintain accuracy
• Demonstrates independent judgment and discretion to recognize problems, identify causes and take corrective action
• Possesses basic computer knowledge; operates multiple computer systems to include, Hospital/Laboratory Information Systems and Office software to maintain patient and testing records and other related documents
• Demonstrates the ability to work independently with little or no direct supervision
• Ability to recognize changes that are critical to patient care

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Teaches students, new employees and others as assigned by Manager.
• Participates in laboratory and organization-wide initiatives.

SERVICE ESSENTIAL FUNCTIONS

• Performs qualitative and quantitative tests and examination using various analyzers and/or manual methods.
• Organizes workload and sets priorities. Utilizes all available work time by assisting others and performing additional tasks.
• Meets turnaround time expectations as defined by management.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Demonstrates the six elements of competency for test systems used to generate patient test results in all areas assigned to work.
• Recognizes, investigates and helps resolve test discrepancies. When problems arise, takes appropriate action to investigate and address and notifies management and the medical director for follow-up.
• Performs instrument calibrations, validations, quality control testing, maintenance, and function checks.

FINANCE ESSENTIAL FUNCTIONS

• Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system.
• Uses resources efficiently; does not waste supplies. Re-stocks section inventory levels as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
• Reviews and utilizes Standard Operating Procedure and offers suggestions for improvement.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes




Work Shift:

2 - Evening (United States of America)



Job Category:

Clinical

Houston Methodist Cypress Hospital, Houston Methodist's eighth hospital, opened in the first quarter of 2025 in a prime location in the heart of the rapidly growing U.S. 290 corridor. It incorporates the most advanced technology available, featuring innovations designed to enhance communication between patients, physicians, staff and families. The facility combines state-of-the-art technology with world-class clinicians, creating an unparalleled experience for patients, employees and physicians.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Radiologic Tech I position is responsible for a variety of routine diagnostic radiology procedures to include X-ray and Fluoroscopy procedures (to include support for OR cases) of moderate complexity utilizing digital radiography and fluoroscopy techniques. This position provides direct assistance to physicians with all diagnostic and special X-ray procedures. The Radiologic Tech I position delivers exceptional patient care and adheres to radiation standards and guidelines established by governing agencies to ensure optimal patient safety and customer service. This position is a member of the direct patient care team.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section

EXPERIENCE

• None

LICENSES AND CERTIFICATIONS
Required

• ARRT-R - Radiologic Technologist - Radiographer (ARRT) - American Registry of Radiologic Technologist_PSV and
• CMRT - Certified Medical Radiologic Technologist - State Licensure - Texas Department of Licensing and Regulation_PSV If new graduate, must obtain their Texas Medical Board license within 90 days of hire/transfer date within 90 days and
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Possesses basic computer knowledge; operates multiple computer systems to include, Hospital / Radiology Information Systems and Office software to maintain patient and exam documents
• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers
• Adapts to multiple ongoing priorities with minimal supervision including, organizing workflow and actively participating in problem-solving

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Uses peer-to-peer accountability towards department goals for retention and employee engagement.
• Communicates effectively with others to facilitate providing the highest quality service during every customer and patient encounter.

SERVICE ESSENTIAL FUNCTIONS

• Performs diagnostic radiology procedures to include a variety of X-Ray exams, including OR and Fluoroscopy procedures.
• Proactively assesses, identifies and responds to the needs of the patient for adjustment or intervention to optimize patient care, image quality and patient experience. This includes: positioning, physiology, procedure preparation, and technical factors. Modifies technical factors to achieve desired imaging results and recognizes complications and limitations associated with certain procedures.
• Provides direct assistance to physicians during diagnostic or special procedures, including assisting with sterile technique.
• Provides accurate explanations and instructions to patients and family members at an appropriate level utilizing verbal and non-verbal skills, terminology and language.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Follows safety standards and conducts all imaging procedures accordingly. Uses ALARA (as low as reasonably achievable) to protect patients, staff and general public, and follows radiation safety standards. Maintains proper sterile techniques for procedures, regularly practices aseptic techniques, and ensures compliance with radiation safety and infection control procedures. Complies with job role, department and hospital safety standards, practices and policies.
• Reports “near misses” and inputs errors promptly into appropriate hospital patient safety reporting system to improve processes and identify trends. Contributes to identification of corrective actions and improvement activities, and contributes to meeting department and hospital targets for quality and safety.
• Performs daily imaging equipment quality control (QC) ensuring all imaging equipment is in safe working order prior to use. Reports any malfunctions to management and regularly practices preventive maintenance procedures; calls for service if needed.
• Utilizes critical thinking skills to observe and proactively address patient reactions (i.e., contrast media and medications) or potential outcomes and obtains assistance, as appropriate.

FINANCE ESSENTIAL FUNCTIONS

• Provides accurate and complete documentation of patient procedures. Enters charges at the time service is delivered.
• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in department projects or shared governance activities. Assumes responsibility for growth and development by participating in in-services programs and continuing education.
• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Technologist

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: No
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes




Work Shift:

1 - Day (United States of America)



Job Category:

Clinical

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Senior Practice Manager position is responsible for independently managing and/or coordinating complex delivery of care within a large, multi-physician primary care, specialty, or multi-disciplinary practice. This position supervises the functions related to front desk, business transactions, clinical support services, compliance, safety and customer service and is responsible for maximizing revenue through efficient, effective and compliant procedure. The Senior Practice Manager position works collaboratively with clinic medical staff and with system-wide administrative and medical staff as needed. This position is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence.
The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Five years of clinical healthcare experience, of which at least two years must have been in a managerial role; may consider HM employee with four years of clinical experience in relevant field with HM performance that demonstrates progressive leadership abilities

LICENSES AND CERTIFICATIONS
Preferred

• Practice Management Certification

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
• Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Ability to work effectively in a fast paced environment
• Demonstrates flexibility and adaptability in the workplace
• Exceptional management skills to assess and make staffing changes depending on provider’s schedule and patient volumes to maximize the provider’s schedule
• Ability to problem solve in high stress environment with exceptional communication skills

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.
• Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed.
• Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.
• Celebrates accomplishments, providing opportunities for individual growth and personal support. Responds to employee concerns, demonstrating active listening, requesting and acknowledging feedback, making equitable decisions, providing rationale when appropriate and taking appropriate action, ensuring that requests are handled in a swift manner to avoid interruption of services (such as patient flow or department/external communication). Assists staff with stress management practices.

SERVICE ESSENTIAL FUNCTIONS

• Plans and organizes day-to-day department operations, schedule and activities of the practice for staff, physicians, and associated physician extenders. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
• Serves as role model to staff, reinforcing principles of service orientation and ensuring that the focus is always on improving patient care and/or service. First-line contact for physicians and staff needing information or support regarding the daily operations of the practice. Effectively resolves patient satisfaction concerns, complaints or conflict with patients, families, physicians and other interprofessional health care team members, taking appropriate action and channeling concerns according to appropriate procedures.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.
• Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.
• Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety.
• Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
• Monitors and analyzes the performance of the practice through verification and analysis of customer satisfaction systems, financial reports, and trends. Formulates an action plan to correct deviations to business plan and budget.
• Monitors key clinical operational indicators including quality metrics such as in basket utilization, clinical close rate, etc. Assesses current performance and develops action plans to achieve optimal performance.

FINANCE ESSENTIAL FUNCTIONS

• Assists in the development of department budget and ensures that the department operates in a cost effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department/patient care needs that reflect understanding of the importance of cost-effectiveness.
• Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Utilizes monitoring and trending data to provide appropriate cost-effective patient care which is in concert with the philosophy of the Houston Methodist. Assures encounters are reviewed, claims created and manages workflow dashboards.
• Monitors charge capture patient encounters and co-payment collections to ensure that appropriate procedures are adhered to and that accurate information is being collected and submitted. Manages petty cash batches and deposits. Reconciles cash daily and keeps appropriate documentation and/or log.
• Assures accurate timekeeping and payroll for all department employees. Identifies and reduces incidental overtime. Manages all reporting and record-keeping functions within their span of control.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed shared governance activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
• Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.
• Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals.
• Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development plan on an on-going basis. Conducts conversations with staff on their development.
• Manages and completes projects, as assigned, that builds on Houston Methodist’s mission and business plan and develops strategic planning & business planning processes and activities related to the long-term tactics and strategies.
• Contributes to the development of annual goals and objectives for the clinic/department. Assists staff in achieving these goals via training and appropriate resources.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Registered Nurse (RN) II position is a licensed staff nurse, an experienced clinician, functions at the Competent to Proficient stage of Benner's model of clinical practice. The RN II position provides professional nursing care to a diverse patient population, conducts nursing assessments, assists with exams and treatment, patient education, and maintenance of medical records. The RN II position provides direct patient care effectively and efficiently which may include patients with varied and complex needs. This position communicates and collaborates with the physicians and interprofessional health care team to facilitate, coordinate and maintain compassionate, efficient, quality care and achievement of desired treatment outcomes. The RN II position demonstrates clinical competence when providing care, using technology, administering medications, performing procedures and managing emergencies, acting as a patient and family advocate in order to monitor and maintain patient rights. This position assumes leadership roles with progressive responsibility including but not limited to participating in or leading unit and shared governance initiatives, serving as charge nurse or preceptor to students or new employees, and possibly contributing to service line or hospital-wide initiatives in partnership with management.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section

EXPERIENCE

• Twelve months registered nurse experience in a healthcare environment

LICENSES AND CERTIFICATIONS

Required

• RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure - must obtain permanent Texas license within 60 days (if establishing Texas residency) and
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association

Preferred

• Magnet - ANCC Recognized Certification

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations as defined in orientation checklist and annual departmental competency checklist
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Strong assessment, organizational and problem solving skills as evidenced by capacity to prioritize multiple tasks and role components
• Ability to function independently and exercise judgment in interactions with physicians, interprofessional care team and patients and their families
• Uses critical thinking skills and clinical judgment to work autonomously as defined by the Nurse Practice Act
• Demonstrates proficient time management skills
• Maintains level of professional contributions as defined in Clinical Career Path program guide
• Working knowledge of Microsoft products including Outlook

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Uses therapeutic communication, which includes active listening and teaching, to establish a relationship with patients, families and interprofessional health care team to collaborate on the plan of care.
• Contributes to teamwork by awareness of overall unit acuity, consistently offering assistance, and responding positively to requests for assistance. Collaborates to foster healthy relationships in the work environment. Seeks guidance from and offers guidance to interprofessional health care team, when appropriate, and applies feedback to improve patient outcomes.
• Implements staff education specific to patient populations and unit processes; coaches and mentors other staff and students. May include preceptorship. Uses peer-to-peer accountability towards improvement of department score for turnover/retention/employee engagement on unit-based scorecard.

SERVICE ESSENTIAL FUNCTIONS

• Follows the patient and family-centered care standards, as outlined in the Houston Methodist Professional Nursing Practice document. Conducts nursing assessments, assists with exams and treatment, and maintenance of medical records.
• Develops, updates and communicates plan of care, including discharge, in partnership with the patient, family and interprofessional health care team, using the nursing process. Prioritizes care based on the patient’s needs, abilities and preferences. Advocates on patient/family’s behalf to identify and resolve clinical and ethical concerns, utilizing appropriate resources.
• Provides patient teaching based on learning needs, uses appropriate resources, incorporating planning for care after discharge. Consistently evaluates the patient’s comprehension and adapts teaching methods accordingly.
• Helps drive improvement of department score for patient satisfaction on unit-based scorecard, through peer-to-peer accountability to service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Follows the standards of care related to the nursing process, as outlined in the Houston Methodist Professional Nursing Practice document.
• Follows the standards related to regulatory requirements and professional practice as outlined in the Houston Methodist Professional Nursing Practice document. Identifies areas of practice improvements with research-based evidence to achieve core measure and patient safety outcomes, supported by accurate documentation.
• Provides and modifies care to complex patients and coordinates care with the interprofessional team based on evaluation of the patient’s condition, supported by accurate documentation. Utilizes clinical judgement, using an evidence-based analytical approach.
• Improves quality and safety scores on the unit-based scorecard, through peer-to-peer accountability, reporting near misses, and collaborating with the interprofessional health care team.

FINANCE ESSENTIAL FUNCTIONS

• Displays self-motivation to independently manage time effectively, timely document care, minimize incidental overtime, and prioritize daily tasks. Provides input into the unit resource utilization including unit capital and operational budget needs.
• Contributes towards meeting department financial targets on unit-based scorecard through decreasing length of stay, optimizing efficiency and other areas according to department specifications.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and presents areas for innovation, efficiency and improvement in patient care or unit operations using evidence-based practice literature. Offers innovative solutions through evidence-based practice/performance improvement projects and shared governance activities.
• Champions new care pathways or service line implementation to improve service to the community. Identifies trends for improvement opportunities or practice changes and supports initiatives. Researches the change and presents options to shared governance and leadership.

SUPPLEMENTAL REQUIREMENTS




Work Shift:

3 - Night (United States of America)



Job Category:

Clinical

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Research Coordinator position is responsible for coordinating the day-to-day activities of research protocols as well as assessing and determining qualification of patients for research studies. This position ensures accurate data collection, documentation, organization and safety of research participants.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• Bachelor’s degree

EXPERIENCE

• Two years’ research experience

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Sufficient in clinical and research data entry
• Capable of handling challenging/difficult situations
• Demonstrates sound judgment and executes analytical skills

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Under the direction of higher level staff, conducts screening and interviews to evaluate patient eligibility in study.
• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent information as it relates to assigned system(s) in a comprehensive manner.
• Provides contributions towards improvement of department scores for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Responds promptly and accurately to customer complaints, inquiries, and requests for information and coordinate appropriate follow-up calls and/or appointments.
• Schedules research subject appointments for tests and procedures, such as laboratory tests, x-rays, and other studies specific for the research protocol.
• Compiles patient information, process, document and enter accurate information in Source Documents, Case Report Forms, Electronic Data Capture portals and Clinical Trial Management System following established procedures.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Maintains records for clinical study and regulatory documents.
• Under the direction of Research Nurse/Clinical Trial Manager/Physician, captures and reports Adverse Events (A/E) or Serious Adverse Events (SAE) to necessary regulatory authorities.
• Assists management with research records and regulatory maintenance.

FINANCE ESSENTIAL FUNCTIONS

• Uses resources efficiently; does not waste supplies. Evaluates and reports on inventory levels. Self-motivated to independently manage time effectively and prioritize daily tasks.
• Maintains inventory of supplies necessary for the study.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Maintains working knowledge of the research process and in the conduct of IRB approved research protocols. Follows International Conference on Harmonization (ICH)/Good Clinical Practice (GCP) guidelines.
• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Completes and updates My Development plan on an on-going basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: No
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Research Methodologist position is responsible for providing scientific and technical consultation and coaching in research methodology for the design, planning and execution of research projects focusing on epidemiologic, quality and patient safety, clinical, translational, and outcomes research. This position works in close partnership with faculty and researchers to provide technical guidance on the design and development of research methodology frameworks and analyses. The Research Methodologist is also responsible for providing advisement and coaching on research methodological/analytical sections of grant applications, study protocols, publications, reports and other deliverables. This position serves as subject matter expert to inform quantitative and qualitative research methodology for project conceptualization, design to implementation and evaluation phases. This position also provides training to faculty and researchers on the use of broad range of quantitative and qualitative research methods and techniques which include developing and testing analytical models, strategies for recruitment and retention of research participants, research instrument design and testing, and assessing data quality.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• Master's degree in Clinical Research/Health Research Methods/Epidemiology or related field required
• Terminal degree in related field preferred

EXPERIENCE

• Ten years of related experience in an academic or clinical setting

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Ability to work independently and with a team
• Strong organizational, communication and interpersonal skills; a commitment to quality and excellence in service; confidentiality and professionalism
• Demonstrates effective and appropriate decision-making, judgment, and confidentiality as well as attention to detail and follow-through
• Exhibits initiative, proficiency, and adaptability to balance time and multiple competing priorities

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Collaborates with faculty and researchers to lead research methodology meetings and discussions. Collaborates with management and leadership on research methodology development project priorities.
• Serves as a subject matter expert and coach to faculty and researchers to develop their skills and projects focusing on applied best practices for quantitative and qualitative research methods and techniques.
• Liases and supports multi-functional teams including researchers, scientists, and other stakeholders, to facilitate teamwork and meet project objectives in a timely manner.
• Conducts self in a manner that is aligned with I CARE cultural principles and Houston Methodist service standards.

SERVICE ESSENTIAL FUNCTIONS

• Partners with faculty, researchers and other stakeholders to provide technical guidance on development of research methodology frameworks and analyses for research projects. Provides coaching on research methodology for design, planning and execution of research projects.
• Reviews and provides feedback on research methodological/analytical sections of grant applications, study protocols, publications, reports and other deliverables.
• Develops and implements a training program to coach faculty and researchers on quantitative and qualitative research methods and techniques.
• Promotes communication and collaboration between faculty, researchers, biostatisticians, data managers and other stakeholders on best practices for implementation of research methods and techniques. Leads and supports complex research methodology development projects. Provides highest level of excellence in all projects executed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Serves as a subject matter expert on development of research methodology and study design for projects. Provides training to faculty, researchers, scientists and other stakeholders as needed.
• Ensures all research methodology frameworks, techniques and processes for research projects are in compliance with Houston Methodist policies and regulations.
• Facilitates quality improvement and development of research methodology techniques and processes to improve project outcomes and deliverables.

FINANCE ESSENTIAL FUNCTIONS

• Ensures effective utilization of resources including time and effort, and project prioritization. Complies with Houston Methodist financial policies and procedures and operates within the departmental budget.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Fosters an environment that encourages innovation, continuous improvement and growth.
• Actively seeks innovative solutions and promotes cross collaboration between teams and overcomes challenges.
• Stays updated with latest trends, techniques, tools and processes in research methods. Seeks opportunities to identify self-developmental needs and takes appropriate action.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist Academic Institute oversees the Education Institute and Research Institute. The Academic Institute aligns our research and education initiatives in service to the clinical mission, providing solutions that answer the call for new technologies and skills our clinicians need for patient care. Houston Methodist Education Institute coordinates our primary academic affiliation with Weill Cornell Medicine and other joint programs, including the Engineering Medicine Program at Texas A&M University Intercollegiate School of Engineering Medicine. The Education Institute also oversees continuing medical education and graduate medical education, and supports trainees in residence for medical, nursing, allied health and research education programs. Houston Methodist Research Institute supports research programs and infrastructure that enable faculty across the system to bring new scientific discoveries to patients as rapidly as possible through the full cycle of a cure from conceptual bench research, to prototyping and development, to clinical trials and FDA approval. The Research Institute supports clinical research protocols and extramurally funded translational research programs.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Practice Manager position is responsible for the daily clinic activities, to maximize patient access and provider efficiency. In conjunction with the Administrator and/or Operations Manager, this position is responsible for developing and supporting processes that deliver a superior patient experience and high-quality care and services. The Practice Manager position is responsible for developing staffing structures that best meet the goals of high quality care and patient satisfaction in addition to maximizing revenue through efficient, effective and compliant procedure.

The supervisor position responsibilities include overseeing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency. This position trains and supervises staff while maintaining adequate staffing levels and budget compliance. This position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance. This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment. Other duties for this position include participating in performance improvement activities, as well as providing support for department management to achieve operational goals. This position may also perform staff duties and responsibilities as needed.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of accredited homeschool equivalency, enrollment or completion of post-secondary education, etc.)
• Bachelor’s degree preferred

EXPERIENCE

• Three years of healthcare experience, of which one year must have been in a managerial role; for internals, three years of healthcare experience in relevant field with HM performance that demonstrates progressive leadership abilities

LICENSES AND CERTIFICATIONS
Preferred

• Practice Management Certification

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
• Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to work effectively in a fast-paced environment
• Demonstrates flexibility and adaptability in the workplace
• Exceptional management skills to assess and make staffing changes depending on provider’s schedule and patient volumes to maximize the provider’s schedule
• Exhibits ability to problem solve in high stress environment with exceptional communication skills
• Creates and supports a safe patient focused, competent care environment
• Demonstrates problem-solving skills to include investigation, identification of cause(s) and development of corrective action

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Participates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Ensures that all department staff are properly trained and comply with all policies and procedures. Assists with meeting or exceeding threshold goal for department turnover.
• Consults with department leadership on coaching/corrective counseling and staff performance to achieve desired outcomes. Conducts new hire feedback sessions and provides recognition/commendations, as appropriate.
• Creates and maintains an environment of collaboration by role modeling teamwork within the department. Effectively interacts within and between departments ensuring seamless flow of information/communication. Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently.
• Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.
• Serves as role model to staff, ensuring that the focus is always on improving patient care and/or services. Holds accountability for all clinic functions related to staff performance. Mentors, coaches, and develops staff to accomplish goals; identifies developmental needs and creates action plans to enhance growth and development of the team.
• Establishes effective, two-way communication with staff, demonstrating active listening, requesting and acknowledging feedback, making equitable decisions, providing rationale when appropriate and supporting organizational goals. Coaches staff to use efficient and effective communication to establish and maintain a team environment

SERVICE ESSENTIAL FUNCTIONS

• Oversees daily department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
• Organizes the workflow, proactively problem solves, anticipates needs, and manages multiple ongoing priorities. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
• Oversees staff, physicians and associated physician extenders schedules on a daily basis to ensure optimum scheduling and coverage. Actively participates and supports front desk, billing and clinical teams. Responsible for clinic and referral management of practice as related to patients.
• Supervises daily operations of the practice for staff, physicians and associated physician extenders. Implements and enforces organizational policies and procedures according to prescribed guidelines.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures a safe and effective working environment; assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory agency required safety guidelines. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.
• Uses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions.
• Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration. Participates in investigations as a result of the root cause analysis process. Role models situational awareness, using teachable moments to improve safety.
• Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, in services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
• Assists with audits to ensure compliance and minimize organizational risk. Ensures staff abide by privacy laws (i.e. HIPAA) and organizational policies and procedures regarding health information management and safeguarding protected health information (PHI).
• Ensures staff compliance and appropriate utilization of information technology resources to include EPM/EMR and telephonic system

FINANCE ESSENTIAL FUNCTIONS

• Assists in the management of essential and non-essential department expenditures to achieve financial target through optimization of productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Assures encounters are reviewed, claims created and manages workflow dashboards; fiscal administration of the practice to include purchasing and inventory management; oversees the daily/monthly expenditures, staffing and overtime hours and works in conjunction with Operations Manager/Administrator on annual clinic budget.
• Responsible for the daily monitoring of charge capture patient encounters and co-payment collections. Manages petty cash batches and deposits. Reconciles cash daily and keeps appropriate documentation and/or log.
• Assures accurate timekeeping and payroll for all department employees. Oversees all reporting and record-keeping functions within their span of control.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Implements change, demonstrating the ability to motivate employees and follow through to ensure change in behavior has occurred. Supports Houston Methodist and department goals and vision. Identifies industry trends and implements innovative solutions for practice or workflow changes to improve department operations.
• Develops skills of team members and continually assists with improving competencies, performance and outcomes. Fosters a positive and constructive teaching environment by engaging staff/team members in learning opportunities that are valuable and in alignment with business objectives. Conducts conversations with staff on their development and My Development plan.
• Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development plan on an on-going basis.
• Reinforces superuser training knowledge for EPM/EMR system to staff to maximize practice operations and support

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

With more than 40 locations throughout the Greater Houston area, Houston Methodist Primary Care Group brings quality, compassionate care to the entire family and to the communities where our patients work and live. As part of the Houston Methodist health system — one of the nation’s leading health systems — the Primary Care Group offers efficient access to world-class specialty care and hospital services from a network comprised of the nation’s leading hospitals and health care professionals.


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Unit Administrative Assistant (UAA) position performs key functions that support the interprofessional team in delivering high quality, cost-effective care. This position assists with the process for transfers or transport for procedures and employs effective communication skills in all interactions and promotes excellent customer relations. The UAA position provides prompt and personalized service to all patients, responding to the nurse call system as appropriate, contacting nursing personnel, and follows through with meeting patient needs. This position oversees multiple priorities and uses organizational skills to maintain an orderly environment and maintains competency requirements for computer medical terminology and other job-related functions, while practicing Patient and Family Centered Care in concert with Houston Methodist ICARE values: Integrity, Compassion, Accountability, Respect and Excellence.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Two years of secretarial/office, college/vocational training or patient care
• Prior health care experience and/or medical terminology preferred

LICENSES AND CERTIFICATIONS
Preferred

• BLS - Basic Life Support or Instructor (AHA)

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
• Ability to operate and troubleshoot equipment (fax, PC, printers, telephones, etc.)
• Highly proficient computer application skills

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Provides prompt and personalized service to all patients. Responds to the nurse call system, contacts nursing personnel as appropriate, and follows through with meeting patient needs. Answers incoming telephone calls for the unit and transfers as appropriate. Facilitates and supports effective throughput with timely communication. Greets patients and visitors to the unit, assisting with directions, information and guidance.
• Communicates in a positive and effective manner to all health care team members and reports pertinent patient care and family data in a comprehensive and unbiased manner. Escalates issues to staff and leadership as needed. Uses time efficiently, consistently offers assistance, and responds positively to requests for assistance from other team members.
• Provides contributions towards improvement of department scores for turnover/retention/employee satisfaction on unit-based scorecard, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Organizes the unit work flow, paperwork as needed, pro-actively problem-solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision. Pull/print daily reports per unit standard, which may include daily shift report, charge nurse reports, handoff reports and/or My Daily Care Plan.
• Coordinates the requests to Facilities Management/Maintenance and Biomed regarding department needs or broken equipment. Rounds through the unit, per unit expectations, to check for environmental or equipment needs, and other assistance that may be needed. Serves as an in-house courier which may include retrieving blood, hand delivering labs, tele boxes, etc.
• Assists with calls to physicians and their office, bed management, transfer services or other floors, coordinating with Operations Administrator as needed. Assists with the process for transfers or transport for procedures. Follows up calls for tests and procedures as directed by the nurse as appropriate. Removes the patient from the system upon discharge or transfer.
• Role models skills, through peer-to-peer accountability, to contribute towards improving department score for patient satisfaction on unit-based scorecard.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Monitors and addresses noise level of unit to improve or impact patient satisfaction. Responds to patient calls promptly.
• Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind.
• Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability. Supports initiatives to prevent conditions such as pressure injuries, patient falls and hospital-acquired infections.

FINANCE ESSENTIAL FUNCTIONS

• Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.
• Monitors and orders supplies to maintain par levels, including all forms needed for the unit, notifying leadership when supplies are reaching a shortage. Uses resources efficiently; does not waste supplies.
• Assists with patient and staffing needs (floats) across the service line or hospital within the scope of their role or validated competencies.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Offers innovative solutions through participation in performance improvement projects and shared governance activities. Follows up on action items as necessary to ensure completion of assignments.
• Identifies and assumes responsibility of own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an on-going basis. Ensures own career discussions occur with appropriate management.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: Yes
• Scrubs: No
• Business professional: No
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. We are committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine.


Houston Methodist is an Equal Opportunity Employer.

Respiratory Therapist (Night Shift) – Full Time

We are seeking a Respiratory Therapist for a full-time, benefits-eligible night shift position. This role requires flexibility to float between our North and South regions as needed.

At Houston Methodist, the System Float Pool Sr Respiratory Care Practitioner (RCP) PRN 4 position is an experienced and competent therapist who is responsible for performing advanced procedures as assigned; examples include, but are not limited to: intubation, advanced pulmonary diagnostics, endobronchial ultrasound (EBUS), electromagnetic navigation, extracorporeal membrane oxygenation (ECMO), etc. This position performs all duties assigned to an RCP and participates in developing and teaching in-services/programs for the respiratory staff, quality improvement initiatives, research programs, and departmental committees or subcommittees. The Sr RCP PRN 4 position serves as a mentor and resource to Respiratory Care team members and students by utilizing skills and knowledge to help train and achieve optimum performance levels in specialized areas such as ICU and NICU. This position works independently, exercising sound judgment and executing above-average clinical skills on challenging procedures and patient care situations. The System Float Pool Sr RCP PRN 4 position may assume duties associated with coordinating activities within the Respiratory department. This position is part of a group that supports multiple Houston Methodist entities and is expected to float to multiple sites as needed.

The appropriate job code is determined based on the commitment level.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section

EXPERIENCE

• Four years experience as a Respiratory Care Practitioner of which at least two in a critical care level (preferred at HMCCH). May consider HM employee with at least three years of RCP experience with one year as a HM RCP
• Neonatal experience preferred

LICENSES AND CERTIFICATIONS
Required

• RCP - Licensed Respiratory Care Practitioner - State Licensure - Texas Department of Licensing and Regulation_PSV and
• RRT - Registered Respiratory Therapist (NBRC) - National Board for Respiratory Care_PSV and
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
• ACLS - Advanced Cardiac Life Support or Instructor (AHA) - American Heart Association and
• NRP - Neonatal Resuscitation or Instructor (AHA,AAP) - American Heart Association and American Academy of Pediatrics within 90 days

Preferred

• PALS - Pediatric Advanced Life Support or Instructor (AHA) and
• RRT-ACCS - Registered Respiratory Therapist Adult Critical Care Specialty (NBRC) or
• NPS - Neonatal/Pediatric Specialist (NBRC) or
• CPFT - Certified Pulmonary Function Technologist (NBRC) or
• RPFT - Registered Pulmonary Function Technologist (NBRC) or
• RRT-SDS - Registered Respiratory Therapist Sleep Disorder Specialty (NBRC) or
• AE-C - Certified Asthma Educator (NBRC) or
• TTS - Tobacco Treatment Specialist (NAAP) or
• RPSGT - Registered Polysomnographer Technologist (BRPT)

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Possesses basic computer knowledge; operates multiple computer systems to maintain patient and exam documents
• Ability to work independently; capable of handling challenging/difficult procedures and patient care situations; demonstrates sound judgment and executes above-average clinical skills
• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers
• Adapts to multiple ongoing priorities with minimal supervision including, organizing work flow and actively participating in problem-solving

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Contributes to teamwork by awareness of overall patient workload, consistently offering assistance, and responding positively to requests for assistance. Offers guidance to interprofessional health care team, when appropriate, and applies feedback to improve patient outcomes.
• Facilitates open, professional (verbal, nonverbal, written) communication which includes active listening and teaching to achieve mutual understanding, role modeling by example. Communication to promote both work efforts and problem resolution is clear, providing the highest quality service during every customer and patient encounter.
• Guides and mentors other Respiratory Care Practitioners and students to help build confidence in skills, knowledge and abilities. Teaches, orients, and precepts newly hired Therapists. Uses peer-to-peer accountability towards improvement of department score for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Provides patient teaching based on learning needs, uses appropriate resources, incorporating planning for care after discharge. Consistently evaluates the patient’s comprehension and adapts teaching methods accordingly.
• Serves as the primary therapist for performing advanced treatments, as assigned, such as but not limited to: intubation, advance pulmonary diagnostic, endobronchial ultrasound (EBUS), electromagnetic navigation, extracorporeal membrane oxygenation (ECMO), etc.
• Coordinates various activities within the respiratory department and assumes other duties in the absence of a team lead/or coordinator, as assigned. Serves as a resource for department-related needs such as: specialty equipment or software implementation.
• Helps drive improvement of department score for patient satisfaction, through peer-to-peer accountability for service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Provides direct assistance to physicians, performing tests as ordered, assessing and assuring quality, acceptability and reliability of results; takes corrective action and involves others as needed toward achievement of this end.
• Troubleshoots, calibrates and performs preventive maintenance and quality control on all equipment and analyzers per department guidelines, documenting activities. Assembles, prepares, cleans and operates bronchoscopy equipment, monitoring equipment and accessories in accordance with manufacturing recommendations and department guidelines. Reports malfunctions.
• Utilizes clinical judgement, using an analytical approach. Assists with implementation and teaching of department-based safety initiatives and standards of practice. Identifies trends and opportunities for corrective action and process improvement, providing recommendations. Contributes to meeting department and hospital targets for quality and patient safety.

FINANCE ESSENTIAL FUNCTIONS

• Accurately documents all patient care and respiratory-related activities and procedures in the appropriate documentation system. Enters charges at the time service is delivered.
• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively, minimizing incidental overtime, and prioritize daily tasks, optimizing efficiency and other areas according to department specifications.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and presents areas for innovation, efficiency and improvement for department projects and shared governance activities. Participates in one or more department committees or subcommittees and facilitates the accomplishment of the goals of the committee or subcommittee.
• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Respiratory Care Practitioner. Completes and updates the My Development Plan (MDP) on an ongoing basis.
• Fosters a positive and constructive teaching environment by engaging students and co-workers in learning opportunities that are valuable and in alignment with business objectives.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: No
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No




Work Shift:

3 - Night (United States of America)



Job Category:

Clinical

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
• Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Excellent communication and interpersonal skills via telephone and in person
• Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes
• Knowledge of medical terminology and applicability
• Excellent spelling/grammar skills
• Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule
• Capable of working and navigating several applications and websites related to registration simultaneously
• Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc.

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
• Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs.
• Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations.
• Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
• Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment.

SERVICE ESSENTIAL FUNCTIONS

• Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors’ offices calling directly to schedule emergency patients’ same day or within 24 hours as needed.
• Coordinates the workflow to assist patients with appointment scheduling and/or requests for services: • Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment. • Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient’s request. • Schedules patient appointments. • Efficiently completes registration. • Answers incoming calls from patients. • Acts as liaison between the patient and the physician or clinical staff. • Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process.
• Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPPA guidelines.
• Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.).
• Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs.
• Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol.

FINANCE ESSENTIAL FUNCTIONS

• Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services.
• Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient’s accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!


Houston Methodist is an Equal Opportunity Employer.

  This is a full-time position with Houston Methodist.  In addition to the standard orthopedic practice, Houston Methodist also provides on-field coverage for local high school football games in the Pearland area.  
 
The Houston Methodist Department of Orthopedic Surgery is at the forefront of providing unparalleled orthopedic care to a range of patients from professional athletes and performing artists to patients with traumatic injuries and joint disorders. By bringing together a skilled team of orthopedic surgeons who work closely with primary care sports medicine physicians, physical and occupational therapists, we ensure exceptional orthopedic care and rehabilitation for our patients. We are committed to advancing orthopedic research through close partnerships with numerous research institutions and are training the next generation of leaders in orthopedic surgery through hands-on training and mentoring. 
 
Houston Methodist is the Official Healthcare Provider of the Houston Texans, Houston Astros, Houston Ballet, Rice University, and the Houston Rodeo.

Please reach out to Lwelch@houstonmethodist.org for additional details.

• WORK ATTIRE
  • Uniform:
  • Scrubs:
  • Business professional:
  • Other (department approved):
• 
  ON-CALL*
  *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
  • On Call*
• 
  TRAVEL**
  **Travel specifications may vary by department**
  • May require travel within the Houston Metropolitan area
  • May require travel outside Houston Metropolitan area




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical



With more than 40 locations throughout the Greater Houston area, Houston Methodist Primary Care Group brings quality, compassionate care to the entire family and to the communities where our patients work and live. As part of the Houston Methodist health system — one of the nation’s leading health systems — the Primary Care Group offers efficient access to world-class specialty care and hospital services from a network comprised of the nation’s leading hospitals and health care professionals.

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.




Houston Methodist is an Equal Opportunity Employer.
 

Houston Methodist Willowbrook Hospital

At Houston Methodist, the Case Management Representative position is responsible for providing clerical assistance and data management support to the case management and social work department to facilitate efficient utilization of resources and discharge planning including referrals management, communication and collaboration with post-acute care providers, access to agencies and other community resources and transportation. This position may perform some secretary duties and performs a wide variety of administrative duties of a higher complexity in support of Case Management operations. In addition, the CM Rep position performs independent actions necessary to provide competent and professional assistance to meet the needs of social workers/case managers and patients. This position also coordinates, oversees, records, and transmits information pertinent to the resource management of patients to next level of care providers.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Associate degree preferred

EXPERIENCE

• Two years of experience in any of the following: service recovery, insurance verification, working with patient information, having patient contact, and/or general health care coordination responsibilities within a healthcare environment
• Previous experience in hospital setting and/or Case Management

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Some knowledge of community resources
• Must be able to operate within a Microsoft Office environment. Proficiency in MS Outlook and MS Word/Excel, knowledge of Medical Terminology
• Excellent telephone, oral and written communication skills, time management and prioritization skills
• Able to learn new skills effectively
• Ability to work independently while collaborating with other team members and exercise sound judgment in interactions with physicians, payors, and patients and their families
• Strong organizational and problem-solving skills

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Serves as a department resource for questions related to case management activities. Communicates in an active, positive, and effective manner to all interprofessional health care team members. Reports pertinent patient care and family data in a comprehensive and unbiased manner. Performs phone call and communication triage, troubleshoots and routes issues to appropriate individuals, assists in resolution of non-clinical issues as needed
• Facilitates and arranges acquisition of post-acute needs, as directed, and in collaboration with the clinical team. Follows payor/reimbursement practices and regulations that may impact the patient’s plan of care
• Provides appropriate and timely communication, update, and documentation to the referring personnel to keep them informed of the status of the request
• Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Assists the department in distributing required notices, including the Medicare Notice of Discharge to patients, securing signatures on the form from the patient or their legal representative, and answering questions regarding the appeal process
• Distributes the Medicare Notice of Discharges to identified patients, including capturing patient and their legal representative’s signatures, answering any questions regarding the appeal process
• Coordinates with the clinical staff to prioritize placement requests. Provides necessary documentation to facilitate post-acute services
• Assists with clerical and clinical functions for patients, physicians, and staff. Provides administrative support as needed, including scheduling follow-up appointments, and confirming the provision or delivery or post-acute services or equipment

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Participates in quality improvement initiatives and collects data for use in department performance improvement as directed. Maintains timelines for follow up and prioritization of department projects and tasks
• Updates and maintains resources, information and database or directories elated to post-acute providers and insurance contacts to facilitate timely communication and coordination as needed

FINANCE ESSENTIAL FUNCTIONS

• Informs social worker/case manager of the patients’ available benefits through insurance/managed care provider. Assists in providing community resources/services to uninsured patients as requested Case Management staff
• Participates in reimbursement/certification and authorization-related activities as directed. Documents approvals and authorization numbers from payors. Logs communications and provides information to social workers and case managers, business office/patient access, etc. on insurance/managed care benefits
• Supports and assists with concurrent insurance denials and appeals process, transmission of utilization reviews to insurance companies, coordination of peer discussions as directed by the clinical team. Documents authorization, approvals, and denials

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Maintains awareness of payor/reimbursement practices and regulations that may impact patient’s plan of care and confers with care coordinators and social workers to prioritize placement requests
• Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. We are committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine.


Houston Methodist is an Equal Opportunity Employer.

Houston Methodist Willowbrook Hospital - (2nd Evening Shifts)

At Houston Methodist, the Case Manager (CM) position is a registered nurse (RN) responsible for comprehensively assessing clinical condition and planning for case management, which includes care transitions and discharge planning of a targeted patient population on a designated unit(s) and/or service lines. This position works with the physicians and multidisciplinary healthcare team to facilitate clinical care coordination and maintain compassionate, efficient, quality and safe patient care and achievement of desired treatment outcomes. The CM position holds joint accountability with the social worker for discharge planning, coordination of care, and throughput, assuring that admission and continued stay are medically necessary. This position communicates clinical information to payors and post-acute care providers to ensure safe transition and continuity of care.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.
• Bachelor’s degree preferred

EXPERIENCE

• Three years hospital nursing clinical experience
• Acute care case management experience preferred

LICENSES AND CERTIFICATIONS
Required

• RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency)

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Knowledge of Medicare, Medicaid and Managed Care requirements
• Progressive knowledge of community resources, healthcare financial and payor requirements/issues, and eligibility for state, local and federal programs
• Progressive knowledge of discharge planning, utilization management, case management, performance improvement and managed care reimbursement
• Understanding of pre-acute and post-acute venues of care and post-acute community resources
• Ability to work independently and exercise sound judgment in interactions with physicians, payors, and patients and their families
• Well versed in computer skills of the entire Microsoft Office Suite (Excel, Outlook, PowerPoint and Word)
• Strong assessment, organizational and problem-solving skills

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Communicates in an active, positive and effective manner to all healthcare team members and reports pertinent clinical patient care and family data in a comprehensive and unbiased manner; listens and responds to the ideas of others. Supports patients and families in preventing/resolving clinical or ethical issues.
• Collaborates with staff from the multidisciplinary care team concerning the discharge plan to improve outcomes and the safe transition of care. Uses a structured format for regular communication with patients and families.
• Communicates effectively with physicians, multidisciplinary care team, patients, and families to ensure safe and timely transitions of care.
• Contributes towards improvement of employee engagement as reflected by department scores, i.e., peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Assesses all patients timely, per policy, and thoroughly. Reviews chart for medical necessity and facilitation of throughput and appropriate utilization of inpatient resources and services, etc. Initiates and facilitates referrals and transfers for home health care, hospice, durable medical equipment, and other post-acute services.
• Participates and is prepared to present barriers to efficient patient throughput in daily multi-disciplinary rounds (MDRs). Escalates appropriate discharge barriers to leadership and/or physician advisor.
• Facilitates discharge planning activities for assigned patients and collaborates with other members of the multidisciplinary care team, as well as patient and family, on clinically complex care transitions and discharges. Maintains ownership of the discharge planning process on assigned units.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Modifies care based on continuous evaluation of the patient’s medical condition and progression. Demonstrates clinical problem-solving and critical thinking within the scope of practice and makes decisions using an evidence-based analytical approach. Documents accurate assessment and interventions efficiently and effectively.
• Educates patient and family appropriately on disease process that impacts their health and readmission. Connects patient and family with resources related to their disease process.
• Proactively plans for routine discharge, elevates emergent situations, and escalates unresolved barriers. Manages usual patient assignment and other unit demands, anticipating/planning for potential problems.
• Focuses on discharge domain by contributing to department and hospital targets for quality, patient satisfaction and safety measures.

FINANCE ESSENTIAL FUNCTIONS

• Focuses on reducing length of stay for all levels of care, (inpatient, observation and outpatient in a bed) and avoidable days by ensuring efficient and timely use of resources in discharge planning and transitions. Reviews medical records for medical necessity for continued stay, facilitate timely discharge to reduce discharge delays.
• Applies knowledge of payor requirements and coverage to facilitate cost-effective discharges. Contributes to meeting department and hospital financial targets. Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies areas for process improvement based on understanding of evidence-based practice literature. Participates in evidence-based practice/performance improvement projects based on these observations and offers solutions.
• Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No




Work Shift:

2 - Evening (United States of America)



Job Category:

Clinical

Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. We are committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine.


Houston Methodist is an Equal Opportunity Employer.