34114 Atrium Health Cabarrus - Patient Safety AttendantsFull timeYes36

0700-1900

Pay Range:

$18.85 - $28.30

Essential Functions

• Maintain a safe environment and remain with patient always to provide the appropriate level of observation to patient as delegated by the Registered Nurse.
• Appropriately document information that is required during the patient observation experience.
• Perform handoff communication with the Registered Nurse regarding pertinent patient information.
• Assist nursing team in maintaining a ligature-resistant or ligature free environment as appropriate to the clinical setting.
• Notify and update the licensed nurse of immediate patient safety, patient care, and staff needs.
• Fosters positive and professional communication between patients and staff.
• Adhere to all policies and procedures.

Physical Requirements
Work requires walking, standing, sitting, bending, pushing, and pulling. Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. Must speak and understand English in good understandable terms. Must have manual and finger dexterity. Intact sense of sight, hearing, smell, touch.

Education, Experience and Certifications.
High school diploma or GED required. Previous hospital experience preferred. Basic Life Support Certification required. CPI certification required prior to conducting patient observation.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

34114 Atrium Health Cabarrus - Patient Safety AttendantsFull timeYes36

Night Shift: 1900-0700

Pay Range:

$18.85 - $28.30

Essential Functions

• Maintain a safe environment and remain with patient always to provide the appropriate level of observation to patient as delegated by the Registered Nurse.
• Appropriately document information that is required during the patient observation experience.
• Perform handoff communication with the Registered Nurse regarding pertinent patient information.
• Assist nursing team in maintaining a ligature-resistant or ligature free environment as appropriate to the clinical setting.
• Notify and update the licensed nurse of immediate patient safety, patient care, and staff needs.
• Fosters positive and professional communication between patients and staff.
• Adhere to all policies and procedures.

Physical Requirements
Work requires walking, standing, sitting, bending, pushing, and pulling. Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. Must speak and understand English in good understandable terms. Must have manual and finger dexterity. Intact sense of sight, hearing, smell, touch.

Education, Experience and Certifications.
High school diploma or GED required. Previous hospital experience preferred. Basic Life Support Certification required. CPI certification required prior to conducting patient observation.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Employment Type:

Part time

Shift:

Rotating Shift

Description:

The Food Service Worker position is responsible for performing a variety of food service tasks in the areas of meal assembly, meal delivery, dishwashing and metal ware.

Pay starting at $15.82 and up

Total Rewards and Benefits:

• Competitive compensation, DAILYPAY

• Benefits effective Day One! No waiting periods.

• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

• Retirement savings plan with employer match and contributions

• Opportunity for growth and advancement throughout Trinity Health

• Tuition Reimbursement

EDUCATION AND EXPERIENCE:

Education:

• Education: High School diploma or GED preferred. Able to read and write English. Possesses basic math skills

Experience:

Three to six months on the job training or previous experience preferred.

Required Skills and Abilities:

• Ability to read, write and perform math calculations

• Ability to walk and stand for long periods of time – up to 100% of the work day.

• Ability to lift and push up to 50 lbs.

• Ability to concentrate and pay close attention to detail for up to 50% of work time.

• Interpersonal skills to communicate effectively with staff and other department personnel and patients.

• Frequent walking and standing. Must be able to work above the head and low to the ground. Occasional bending, squatting, kneeling, climbing.

• Potential exposure to fumes, airborne particles, blood, bodily fluid, tissues.

What you will do: 

• Set-up and clean-up of tray lines assembly area to include (not limited to) hot and cold food items, silverware, dishes, napkins, salads, desserts, breads and beverages.

• Prepares work stations by stocking food and non-food items and equipment (as necessary)

• Work on assembly tray line stations and read tray tickets to provide correct food items

• Load trays on delivery carts

• Remove soiled serving trays from patient units, buses patient and customer serving trays

• Operate elevator to deliver and pick-up carts to patient care units and outpatient clinics.

• Take food service supplies (as needed) to patient rooms and outpatient clinics

• Deliver meals to patients’ bedside. Assist with all needs/respond/resolve all concerns and requests.

• Communicate with portable telephones to assure all patients’ needs are met.  

• Operate mechanical dishwasher, clean equipment, kitchen areas and unload food from delivery carts.

• Cleans and sanitizes all metal ware cooking pots, pans, and utensils serving ware.

• May be asked to prepare simple foods like sandwiches and salad.

• Maintains various records such as tray delivery/pick-up schedule.
   

Visit Trinity Health Michigan to learn more about the benefits, culture, and career development opportunities available to you at Trinity Health Michigan.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Part time

Shift:

Rotating Shift

Description:

The Food Service Worker position is responsible for performing a variety of food service tasks in the areas of meal assembly, meal delivery, dishwashing and metal ware.

Pay starting at $15.82 and up

Total Rewards and Benefits:

• Competitive compensation, DAILYPAY

• Benefits effective Day One! No waiting periods.

• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

• Retirement savings plan with employer match and contributions

• Opportunity for growth and advancement throughout Trinity Health

• Tuition Reimbursement

EDUCATION AND EXPERIENCE:

Education:

• Education: High School diploma or GED preferred. Able to read and write English. Possesses basic math skills

Experience:

Three to six months on the job training or previous experience preferred.

Required Skills and Abilities:

• Ability to read, write and perform math calculations

• Ability to walk and stand for long periods of time – up to 100% of the work day.

• Ability to lift and push up to 50 lbs.

• Ability to concentrate and pay close attention to detail for up to 50% of work time.

• Interpersonal skills to communicate effectively with staff and other department personnel and patients.

• Frequent walking and standing. Must be able to work above the head and low to the ground. Occasional bending, squatting, kneeling, climbing.

• Potential exposure to fumes, airborne particles, blood, bodily fluid, tissues.

What you will do: 

• Set-up and clean-up of tray lines assembly area to include (not limited to) hot and cold food items, silverware, dishes, napkins, salads, desserts, breads and beverages.

• Prepares work stations by stocking food and non-food items and equipment (as necessary)

• Work on assembly tray line stations and read tray tickets to provide correct food items

• Load trays on delivery carts

• Remove soiled serving trays from patient units, buses patient and customer serving trays

• Operate elevator to deliver and pick-up carts to patient care units and outpatient clinics.

• Take food service supplies (as needed) to patient rooms and outpatient clinics

• Deliver meals to patients’ bedside. Assist with all needs/respond/resolve all concerns and requests.

• Communicate with portable telephones to assure all patients’ needs are met.  

• Operate mechanical dishwasher, clean equipment, kitchen areas and unload food from delivery carts.

• Cleans and sanitizes all metal ware cooking pots, pans, and utensils serving ware.

• May be asked to prepare simple foods like sandwiches and salad.

• Maintains various records such as tray delivery/pick-up schedule.
   

Visit Trinity Health Michigan to learn more about the benefits, culture, and career development opportunities available to you at Trinity Health Michigan.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Part time

Shift:

Rotating Shift

Description:

The Food Service Worker position is responsible for performing a variety of food service tasks in the areas of meal assembly, meal delivery, dishwashing and metal ware.

Pay starting at $15.82 and up

Total Rewards and Benefits:

• Competitive compensation, DAILYPAY

• Benefits effective Day One! No waiting periods.

• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

• Retirement savings plan with employer match and contributions

• Opportunity for growth and advancement throughout Trinity Health

• Tuition Reimbursement

EDUCATION AND EXPERIENCE:

Education:

• Education: High School diploma or GED preferred. Able to read and write English. Possesses basic math skills

Experience:

Three to six months on the job training or previous experience preferred.

Required Skills and Abilities:

• Ability to read, write and perform math calculations

• Ability to walk and stand for long periods of time – up to 100% of the work day.

• Ability to lift and push up to 50 lbs.

• Ability to concentrate and pay close attention to detail for up to 50% of work time.

• Interpersonal skills to communicate effectively with staff and other department personnel and patients.

• Frequent walking and standing. Must be able to work above the head and low to the ground. Occasional bending, squatting, kneeling, climbing.

• Potential exposure to fumes, airborne particles, blood, bodily fluid, tissues.

What you will do: 

• Set-up and clean-up of tray lines assembly area to include (not limited to) hot and cold food items, silverware, dishes, napkins, salads, desserts, breads and beverages.

• Prepares work stations by stocking food and non-food items and equipment (as necessary)

• Work on assembly tray line stations and read tray tickets to provide correct food items

• Load trays on delivery carts

• Remove soiled serving trays from patient units, buses patient and customer serving trays

• Operate elevator to deliver and pick-up carts to patient care units and outpatient clinics.

• Take food service supplies (as needed) to patient rooms and outpatient clinics

• Deliver meals to patients’ bedside. Assist with all needs/respond/resolve all concerns and requests.

• Communicate with portable telephones to assure all patients’ needs are met.  

• Operate mechanical dishwasher, clean equipment, kitchen areas and unload food from delivery carts.

• Cleans and sanitizes all metal ware cooking pots, pans, and utensils serving ware.

• May be asked to prepare simple foods like sandwiches and salad.

• Maintains various records such as tray delivery/pick-up schedule.
   

Visit Trinity Health Michigan to learn more about the benefits, culture, and career development opportunities available to you at Trinity Health Michigan.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Primary City/State:

Tucson, Arizona

Department Name:

Med/Surg Float-Hosp

Work Shift:

Varied

Job Category:

Clinical Care

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

Clinical Care Operations (CCO) is the hub of patient management for the campus, including bed assignment, unit staffing, house supervision, emergency preparedness (code events and internal disasters), patient transports, dispatch, and data analysis. Several employee groups report to this department, including clinical positions such as RN House Senior Managers, SWAT RNs, and the Resource Team (RNs, CNA's, Health Unit Coordinators, and Behavioral Health Specialists) plus non-clinical roles such as Office Supervisor, Transport Supervisor, Dispatchers, Placement Reps, and Information Specialists.

As a BUMC Tucson (& Tucson South Campus) Behavioral Health Specialist Resource Float, you will have the opportunity to provide care to psychiatric patients at our facilities. You may float between all units at BUMCT (Tucson Main Campus) and BUMCS (Tucson South) including Behavioral Health Pavillion and ED settings. Ideal candidates have at least 1 year of Inpatient Behavioral Health experience. Our Behavioral Health Specialists are highly skilled, compassionate, have the ability to be flexible, and are open to the many educational and growth opportunities provided and available.

Interviews will discuss these items:

• What the responsibilities are and differences between working inpatient BH vs. the hospital setting
• Behavioral Health Pavillion at Tucson South; true inpatient BH units working with multiple BHS staff to complete all required tasks during the shift including direct observation, the every 15min requirement observation checks, meal trays, etc.
• Hospital setting; most of the time 1 to 1 with a patient for the 12hr shift.  Can be paired (up to 4 patients on same unit) if moderate risk or companion ensuring required checks are being completed.
• Basic patient care including ADLs (provide examples - oral care, bathing, ambulating, turning), vital signs, finger sticks, charting required 
• Orientation: AVADE class, Behavioral Health Orientation day, on unit orientation (2 shifts on each BH unit, 1 shift in the ED, and rest of shifts with Resource Pool BHS preceptor). Will get shift assignment from Staffing office via text message about 1-1.5hrs prior to shift start when off orientation
• Be prepared to talk through what to do if a patient becomes agitated
• Kind, courteous, respectful communication is expected.  As Resource Team goes everywhere, the ask is that team members show up with an "I am here to help" attitude. 

We have Days & Night Shifts, Full-Time (3, 12 hour shifts per week) available

Day Shift Hours: 7am-7:30pm

Night Shift Hours: 7pm-7:30am

• Enjoy an 18% differential on Night Shift and a flat rate $1/hour weekend shift
• Every 3rd weekend requirement
• Holiday schedule - 3 groups for holiday schedule and groups are rotated annually to allow for not working the same holiday every year
• No set schedules accommodated, must be able to self-schedule around school, other jobs, etc. 
• Shift swaps with other team members is an option
• You will have the opportunity to utilize our self-scheduling tool (Schedule opens up about 6wks prior to schedule period.  You will be scheduling with other members of the Resource Pool in same role, first come first serve.)
• Just be adaptable, flexible as assignment may change during shift based on hospital needs (generally will stay at one campus or the other but may be asked to float between campuses during shift)

Your pay and benefits are important components of your journey at Banner Health. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center’s Magnet Recognition Program® for nursing excellence. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.

POSITION SUMMARY
This position provides direct care to psychiatric patients working under the direction of a registered nurse.

CORE FUNCTIONS
1. Provides basic nursing care to patients including technical monitoring, taking vital signs and physical care. Orients patients to treatment setting and assists with activities of daily living as needed. Reviews and participates in implementation of the patient treatment plan. Makes rounds and monitors patients activities, physical and mental status and reports to nursing staff. Checks patient belongings for contraband. Conducts a variety of patient safety monitoring activities such as observational checks. Documents observations, interventions, and group activities in the patient medical record while maintaining confidentiality of all health information.

2. Assists in maintaining a safe, orderly & therapeutic environment. Maintains patient safety and protects patient rights through observation and reporting patient behaviors, communications, interactions and physical status. Recognizes patients who are behaving aggressively, acting as a danger to themselves or others, or are in a crisis or medical emergency situation. Provides intervention including, but not limited to, redirecting of patient and/or participating in restraint or seclusion as needed.

3. Assesses and interacts therapeutically with patients and families. Provides treatment that promotes patient dignity, independence, individuality, strengths, privacy, and choice. Demonstrates respect for cultural diversity and patient boundaries. Plans and facilitates social and didactic group activities. May participate in other rehabilitation and treatment programs.

4. Provides quality patient care by maintaining knowledge and skill level related to the symptoms and treatment of behavioral disorders relevant to position responsibilities and in accordance with state agency regulations. Maintains knowledge to identify types of medications commonly prescribed for patient group and the common side effects and adverse reactions of the medications.

5. Assists in the admission, discharge and transfer process of patients and completes required documentation in the patient medical record.

6. Position completes work under moderate supervision. Position interacts with all levels of clinical staff on assigned unit/program and members of the multidisciplinary teams, as well as patients, families, and medical and psychiatric physicians.

MINIMUM QUALIFICATIONS

Requires a Bachelor’s Degree in a behavioral health related field OR High School diploma or equivalent with 1 year of direct patient care in an inpatient behavioral health setting.

This should include but is not limited to experience in an inpatient psychiatric facility; assisting with personal grooming and other activities of daily living; conducting educational, recreational and skills groups appropriate to current patient population; creating, maintaining, and encouraging an inpatient therapeutic milieu; maintaining observation precautions and applying non-violent de-escalation interventions in crisis situations; recognizing the common symptoms of mental illness such as depression, psychosis, mood dysregulation, substance abuse, maladaptive behavior, and anxiety; understanding how symptoms are related the patient’s mental illness diagnosis and providing ordered treatment interventions appropriate to the diagnosis. Such experience is commonly achieved in care of patients in psychiatric acute care hospitals, inpatient psychiatric facilities and State hospital programs. Some outpatient programs, therapeutic group home and residential programs may meet the experience criteria. Concentration on skills and experiences demonstrating competence in building therapeutic rapport, developing collaborative relationships with the multidisciplinary team, de-escalation techniques and limit setting.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral or BUMG, BUMCT in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working in any Banner Staffing (BSS) Behavioral Health role in Arizona must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at BUMCS in a Behavioral Health clinical setting must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Basic Life Support (BLS) certification is also required.

Meets age requirement as specified by state agency.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

Employment Type:

Full time

Shift:

Day Shift

Description:

Be the Connection Between Patients and Care!

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Supervisor – Behavioral Health.   In this role, you will provide leadership and supervise Behavioral Health Service Center staff to ensure efficient, fiscally responsible and customer-responsive center operations. 

What You'll Do:

• Supervises day to day operations of staff and services.
• Ensures that all staff are adequately training to effectively perform their required responsibilities and provided with an overview of the Behavioral Health performance goals.
• Performs quality reviews on staff work and recorded telephone calls.
• Participates in process and procedure development.
• Manages internal and external complaints, manages compliance log, compiles data to provide monthly reports. 
• Ensures efficient scheduling for the Representatives and maintains time and attendance records.
• Evaluates performance of Representatives.

General Requirements:

• EDUCATION:  Bachelor’s degree or an equivalent combination of education and professional experience. 
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE:   Minimum of 3 years experience as a PPSC Representative; experience in a supervisory capacity strongly preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Primary City/State:

Phoenix, Arizona

Department Name:

Plan Admin

Work Shift:

Day

Job Category:

General Operations

Banner Health is seeking a Vice President, Government Health Programs to lead strategy, operations, growth, and regulatory excellence for a highly visible and mission-critical health plan business. Our ideal candidate will be a seasoned health plan executive with deep experience in Medicare, government programs, and payer operations, gained within a large, complex health insurance organization. This leader will serve as a strategic and operational executive, responsible for advancing the long-term vision of the health plan while ensuring exceptional performance across member experience, provider partnerships, regulatory compliance, and financial stewardship. As the principal liaison to regulators, community stakeholders, participating providers, and the local Board, the VP will build trusted relationships, navigate an evolving healthcare landscape, and champion initiatives that strengthen market position and member outcomes. This executive will lead organizational planning, drive transformation, and foster a service-oriented culture focused on quality, growth, and operational excellence. As a key member of the Insurance Division's senior leadership team, this is a unique opportunity to shape the future of government programs, influence healthcare delivery at scale, and make a meaningful impact on the communities Banner serves.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

POSITION SUMMARY
This position has overall accountability for producing desired results associated with service excellence, quality clinical outcomes, market share maintenance/expansion, and financial integrity of operations at Health Plan, being highly visible at the facility, region and system levels, and includes the development and management of health plan growth and improvement plans, efficient utilization of resources, and program development. This position is responsible for developing and fostering positive relationships with all constituents including regulators, providers, employees, volunteers, external agencies/associations, and the community. This leadership position is also responsible for the development of short and long-term plans for carrying out the goals and objectives of the Medicare health plan as developed by leadership and the Board of Directors. This position is responsible for serving as a change agent and driving, supporting and modeling a service-oriented culture focused on member safety and overall member experience. This position serves as the principal link between health plan activities and the community, local Board, and participating providers.

CORE FUNCTIONS
1. Partners with the health plan leadership and Board of Directors to execute the health plan’s mission, vision and values as well as the operational excellence and short- and long-term goals of the health plan. Promotes high performance expectations for the health plan leadership/management team. Directs and ensures the effective identification, recruitment, development, and maintenance of talent for current and future organizational needs to achieve goals and objectives. Sets clear expectations and holds team members accountable for producing desired outcomes. Motivates and develops team members and promotes teamwork.

2. Directs and oversees financial stewardship with an emphasis on providing efficient utilization of resources (maximizing operating margin) and making appropriate decisions pertinent to capital and technology acquisition (maximizing return on investment). Partners with leadership and the Board of Directors to evaluate the effectiveness of the organization and monitor its results.

3. Manages the health plan by providing general oversight of all health plan activities and operational efficiencies. Demonstrates strong acumen in planning and organizing business objectives to achieve quality outcomes in key health plan performance metrics.  Acts as regulatory liaison by representing the health plan externally to government/external agencies and establishes the agenda regarding health plan engagement, legislation and market dynamics. Ensures timely and accurate reporting to regulatory agencies at the local, state and federal level.

4. Maintains a excellent service and healing culture with high expectations established for positive member experiences. This culture should create an environment that results in high employee retention and high employee satisfaction. This service excellence culture includes ongoing and meaningful communication with employees to ensure that all staff members are well informed and recognized appropriately. Serves as a leader in developing the Continuous Quality Improvement process, in educating staff and role modeling Service Excellence, and in assisting with cultural transformation.

5. Develops and maintains positive relations with participating providers, the community, members, regulatory agencies, contractors, and other applicable parties, ensuring and fostering a high level of collaboration within a highly matrixed team environment to coordinate activities, review work, exchange information, and resolve problems. Promotes collaboration and serves as a liaison to providers and members. Works with the Banner delivery system to ensure the provision of facilities and services that foster a high level of professional practice and responsiveness to the needs of the community, including high-quality patient health care and desired medical management outcomes.

6. Provides leadership and actively participates in the development and implementation of strategic, tactical, program and operational planning. Utilizes forecasting and planning processes to identify capital and technology acquisitions and program development opportunities which achieve desired health plan growth related to capacity and capability of services offered, ensuring the delivery of services that are responsive to the needs of the community.

7. Participates in community and industry activities to enhance community recognition of the organization and the health plan, ensure proper regulatory and accreditation standards, and to obtain cooperation and support of the community on issues that impact the health plan. Positively represents the organization and the health plan in the community and/or with various national, regional, and/or local entities, garnering desired support to enhance program development.

8. Maintains on-going communication with health plan employees to ensure the staff is well informed regarding the strategic direction of the Insurance Division. Conducts routine employee forums to inform and keep abreast of the issues that employees are facing and ensures that issues are addressed timely and appropriately to avoid third party intervention.

9. This highly complex and dynamic role has full executive leadership for an assigned health plan(s). Attains and monitors a complex mix of services and innovations necessary to sustain a competitive advantage and achieve pre-eminence for the health plan in its community in a fast-moving healthcare environment. Excellent regulator, provider, employee, and community relations are vital and ever challenging. Scope of responsibility includes leading health plan strategy and operational planning, consistent with organizational priorities, to identify and achieve short and long-term goals and overseeing day-to-day operations of health plan. This position also has overall budgetary responsibility for assigned areas of responsibility. Serves as a member of senior leadership for the Insurance Division

MINIMUM QUALIFICATIONS

Requires a strong knowledge in operations as normally obtained through the completion of a Bachelor’s degree in Healthcare Administration, Management, Business, or related field, coupled with a minimum of ten years of increasingly responsible administrative leadership experience in health plans.

Experience representing a health plan to its community, with evidence of strengthening the health plan’s presence and impact. Proven track record of partnering with Banner colleagues to achieve desired health plan-specific and organizational outcomes. Proven experience in leading fiscally sound, profitable, efficient, and responsible healthcare operations. Strong financial and business acumen, including a keen understanding of operational and financial measures that define success, as well as budgeting and forecasting methodologies, including working knowledge of capital planning and capital investment practices. Knowledge of modern national trends in managed care quality and member safety.

Must demonstrate expert-level knowledge and awareness of area of expertise in designated health plan, business entity or area and/or experience in which the knowledge, skills, and abilities are directly transferrable. Proven track record of driving successful performance outcomes and accomplishing organizational goals including successful bid procurement and achieving industry best quality and performance metrics.

Must demonstrate skills and business acumen through direct leadership experiences such as: Anticipating and responding to the needs of internal and external customers; managing a budget and financial plans; building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context; mentoring and coaching staff by providing open and honest feedback to enhance performance; developing and implementing strategic goals and initiatives that support organizational success; demonstrating excellent human relations, organizational and communication skills; demonstrating a passion about continuously improving and providing high quality care and service excellence to customers, patients, families, employees and/or physicians.

Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic; results-oriented; persuasive; motivational; able to make rational decisions in difficult situations; inspirational; honorable; confident; systems-thinker; innovative; life-long learner; courageous; high-energy; integrity; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; community visibility and leadership; and passionate about continuously improving and providing high quality care and service excellence to patients, families, employees and physicians.

PREFERRED QUALIFICATIONS

Master’s degree preferred.

Medicaid and Medicare leadership experience preferred.

Experience working with Centers for Medicare and Medicaid Services Successful Medicare and Medicaid bid procurement preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

Primary Location:

Pain Manage Clinic Southend - ULP - CMG

Address:

5129 Dixie Hwy
Louisville, KY 40216


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The ideal candidate will demonstrate professionalism and excellent communication skills to foster and contribute to a collegial environment, with the primary focus of providing outstanding care to our patients and their families. responsible for all clinical duties that include but are not limited to; prepping clinic, triaging patients, patient education, requesting confidential medical records.  Overall, the ideal candidate should enhance the way healthcare provider’s interaction with patients and their families as well as each other. 

JOB RESPONSIBILITIES

• Facilitate an exceptional patient care experience by ensuring and assisting patient flow within the office,  attending to needs of patients, their families and medical staff
• Prepare patient for physician visit:
  • Obtain and document appropriate vital signs and health history information in Electronic Health Record (Allscripts). 
  • Assist patients with any paperwork necessary for the visit.
• Clinical duties: 
  • Check vital signs,
  • Medication administration.
  • Assist with follow up calls to families regarding visits/procedures.
  • Documentation, recordkeeping, and reporting. 
• Patient triage: 
  • Telephone and walk-in triage,
  • Patient documentation and follow up.
• Assist with preparing clinical schedule.

• JOB RESPONSIBILITIES

• Facilitate an exceptional patient care experience by ensuring and assisting patient flow within the office,  attending to needs of patients, their families and medical staff
• Prepare patient for physician visit:
  • Obtain and document appropriate vital signs and health history information in Electronic Health Record (Allscripts). 
  • Assist patients with any paperwork necessary for the visit.
• Clinical duties: 
  • Check vital signs,
  • Medication administration.
  • Assist with follow up calls to families regarding visits/procedures.
  • Documentation, recordkeeping, and reporting. 
• Patient triage: 
  • Telephone and walk-in triage,
  • Patient documentation and follow up.
• Assist with preparing clinical schedule.

Additional Job Description:

• Graduate of an accredited RN program
• Current RN license in the State of Kentucky
• Minimum of 4 years clinical experience
• Must be ACLS Certified
• BLS through American Heart Association, required

12130 Enterprise Corporate - Social Health Navigation & SupportFull timeYes40

• 8-5 M-F with occasional evening or weekend.

Pay Range:

$21.85 - $32.80

The Community Health Worker plays an integral role within the healthcare team, serving as a primary resource to assist patients and community members in navigating the complexities of the healthcare system. This position provides education on healthy behaviors and collaborates with patients and community stakeholders to reduce health-related risk behaviors in culturally sensitive and accepted ways. The Community Health Worker acknowledges the significance of addressing social drivers of health when guiding, supporting, and empowering individuals to achieve healthier lifestyles. Under the direction of healthcare leadership, the incumbent works closely with medical providers, primary care teams, community-based organizations, and social service agencies to deliver care coordination and facilitate access to resources and support, thereby enhancing overall health and well-being through targeted education and coordinated care.

Major Responsibilities:

• ​​Provides direct services to clients, such as health education and prevention programs. 

• Collects and maintains client records, ensuring confidentiality. 

• Acts as a liaison between clients and healthcare providers. 

• Conduct follow-ups with clients to ensure their needs are being met. 

• Conducts effective home visits and/or community events. 

• Educates community members on self-management of health conditions and supports patients in developing healthier habits and proper use of the emergency room and providing information for alternatives.  

• Assist community members in understanding care plans and instructions.  

• Facilitates access to community resources, including but not limited to locating housing, food, clothing, prenatal classes, parenting, and providers to teach life skills, and relevant mental health services.  

• Performs other duties as assigned.    

Licensure, Registration, and/or Certification Required:

• Completion of any required certifications or continuing education in community health within the first year of employment. 

Education Required:

• High School Diploma or GED required 

Experience Required:

• ​​1 – 2 years 

Knowledge, Skills & Abilities Required:

• ​​In-depth knowledge of community resources and health services. 

• Ability to assess client needs and provide appropriate interventions. 

• Experience working with diverse populations. 

• Ability to engage medical providers, primary care teams, community-based organizations, referral navigators and social services agencies. Adaptability based on changing needs of the organization.  

• Possesses knowledge of the community and population for related programs. Ability to work effectively with a wide range of constituencies in a diverse community and work as a strong team member. 

• Must have strong interpersonal skills and good communication and literacy skills (in person, telephonically and written) and demonstrate the ability to develop rapport as an active member of the care management team. 

• Valid driver’s license required, excellent driving record and have reliable transportation. 

• Time will be spent tracking and contacting community members and community referral agencies, meeting face-to-face with clients in their home environment, hospital, clinic, school, etc. Frequent changes are expected daily; therefore, flexibility and adaptability are essential. Evening and weekend work may periodically be required. 

• Self-directed with excellent time management and detail orientation.  

• Adaptability based on changing needs of the organization.  

• Knowledgeable of social drivers of health, community health, and health literacy principles.  

• Ability to navigate Epic or another Electronic Medical Record (EMR).  

• Ability to navigate social care networks and platforms. 

Physical Requirements and Working Conditions:

• This position requires travel, therefore, will be exposed to weather and road conditions.  

• Operates all equipment necessary to perform the job. 

• Work in a variety of environments; an office environment, a community member’s home environment and/or hospital/school/community agency or settings. 

• Exposure to a medical setting and household conditions as well as communicable diseases could occur. 

• There is occasional lifting of 10 – 20 pounds necessary to complete a task. 

Preferred Job Requirements:

Education:

• Bachelor’s degree preferred 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Primary Location:

Peace - Louisville

Address:

2020 Newburg Rd.
Louisville, KY 40205


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Provides leadership in facilitating, organizing, and coordinating the functions of Inpatient or Outpatient Social Services. Involved in the direct provision of clinical/counseling behavioral health and/or substance use services to children, adolescents, adults, geriatric patients and families.  Services include group therapy, family therapy, individual therapy, psychoeducation, discharge planning, and coordinating with community, government and/or other behavioral health agencies for aftercare services. The position is also responsible for training, orientation and education of clinicians and staff on proper department policies and procedures, and excellent customer service. To support effective management in collaboration with the manager and director.

Essential Functions:

• Trains and educates Clinicians/Team Members on proper department procedures, and excellent customer service
• Assists manager and director by contributing information towards team member evaluations, program development, and ongoing preparedness for chart audits
• Adhere to respective Board mandated professional development and CEU requirements needed to maintain active certification or licensure
• Display proficiency in facilitating program treatment milieu to individuals, groups, and families served by the program

·Demonstrate proficiency in clinical documentation to include development of care plan goals, objectives, and intervention strategies

·Assists with screening and assessment of patients to support care and discharge plans 

·Monitors compliance with timely documentation and communication of information needed to collaborate with physicians and interdisciplinary treatment teams

Shift Requirements:

Shift Length (in hours):

8-10

# Shifts/Week:

5

Overtime Required:

☐ Infrequently     ☐ Sometimes    ☐ Often     ☒ n/a (exempt position)

Other Functions:

• Participates in clinical meetings as designated by either the Manager or Director
• Demonstrates knowledge of the principles of growth and development over the life span of the patient to include pediatric, adolescent, adult, and geriatric
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• Master’s degree in behavioral health or human services related field (required)

Experience:

• A minimum of three (3) years counseling/clinical experience providing substance use, mental health, or co-occurring treatment services in a behavioral health or related human services setting (required)

Licensure:

• Licensure and Certifications Current certification as a Clinical Social Worker (CSW), Licensed Professional Counselor Associate (LPCA), Licensed Marriage & Family Therapist Associate (LMFTA), Clinical Alcohol & Drug Counselor (CADC), in the state of KY required within 45 days of hire (required)
• Current independent licensure as a Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Alcohol & Drug Counselor (LCADC) in the state of Kentucky required within 45 days of hire (preferred)

Certification:

• Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)
• Crisis Prevention Institute (CPI) training and perform CPI techniques (required)

Employment Type:

Full time

Shift:

Day Shift

Description:

Cares for employees’ health and safety issues. Manages Occupational Exposures reported by Trinity Health employee's, students, physicians and volunteers. Supports Workers Compensation Coordinator by triaging employee injuries, follow up for Trinity Health employee's and supports gatekeeping as needed. Processes new employees’, volunteers and students’ physicals, immunizations, etc. Logs all employee health information as required for employment in designated EHR. Leads multidisciplinary teams focused on colleague safety initiatives to reduce OSHA RIR. Manages annual programs: Fit Testing, Flu and TB Program. Administers Hepatitis B, Flu and Meningitis Vaccinations. Blood draws as need for TB Exposures.

This role will be supporting the Grand Haven and Shelby area.

• Cares for employees’ health and safety issues.  Manages Occupational Exposures reported by Trinity Health employee's, students, physicians and volunteers.  Supports Workers Compensation Coordinator by triaging employee injuries, follow up for Trinity Health employee's and supports gatekeeping as needed.   Processes new employees’, volunteers and students’ physicals, immunizations, etc.  Logs all employee health information as required for employment in designated EHR.  Leads multidisciplinary teams focused on colleague safety initiatives to reduce OSHA RIR.  Manages annual programs: Fit Testing, Flu and TB Program.  Administers Hepatitis B, Flu and Meningitis Vaccinations.  Blood draws as need for TB Exposures.

  This role will be supporting the Grand Haven and Shelby area.

• Requires Associate degree in Nursing, bachelor’s degree preferred. CHSP certification or COHN within 5 years or employment highly recommend.
• At least 5 to 10 years of related experience (ED, ICU or Surgery experience and occupational health).
• Experience with Office 365 (Excel, Power Point, and Microsoft Forms/Lists.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Location:

Geisinger Health Plan Hughes Center

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Full-time; Days 8am - 4:30pm or 8:30am - 5pm; Monday - Friday. REQUIRES: High School Diploma or GED equivalent AND one (1) year related experience. Previous healthcare experience strongly preferred.

Job Duties:

Performs varied secretarial and administrative duties.

• Performs clerical, administrative and general office duties that may include transcribing, word processing, triaging phone calls, composing email correspondence, prioritizing schedules.
• Receives, sorts, and distributes incoming mail.
• Maintains files.
• Orders and maintains supplies and equipment.
• Schedules internal meetings, meeting rooms, equipment, catering as requested.
• Assembles necessary background materials as requested.
• Participates in team meetings; prepares agenda and handouts.
• Sets priorities and organizes and coordinates office responsibilities.
• Assists with the coordination and monitoring of special projects as assigned.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Caring for your health and well-being.

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contribution
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 1 year-Related work experience (Required)

Certification(s) and License(s):

Skills:

Communication, Computer Literacy, Office Administration, Working Independently

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We are so glad you are interested in joining Sutter Health!

Organization:

SEBMF-East Bay Medical Foundation

Position Overview:

A professional registered nurse (RN) who offers individualized assistance to patients, families and caregivers to help overcome health care system barriers. Enhances the patient experience and improves the clinical outcome for patients by providing a seamless navigation process throughout the continuum of care. Responsible for collaborating with physicians and members of the interdisciplinary teams to triage, coordinate, and consistently manage patient care by educating the patient and serving as a point of contact for patients and families. Participates in strategic initiatives within the clinical program or service line to include developing, implementing and monitoring navigation activities and sustainability, facilitates shared decision making and patient engagement by forming trusting relationships and addressing patients' communication and health literacy needs, while helping them integrate their values and preferences into treatment decisions. Works for and promotes positive outcomes for patients, providers and the Sutter health care system.

Job Description:

EDUCATION:

• Graduate of an accredited school of nursing

CERTIFICATION & LICENSURE:

• RN-Registered Nurse of California
• OR AOCNP-Advanced Oncology Certified Nurse Practitioner
• OR AOCNS-Advanced Oncology Certified Clinical Nurse Specialist
• BLS-Basic Life Support Healthcare Provider

TYPICAL EXPERIENCE:

• 5 years recent relevant experience

SKILLS AND KNOWLEDGE:

• Knowledge of medical terminology required
• Ability to ensure follow through with responsibilities and communicate with a varied level of health care staff
• Knowledge of third-party reimbursement helpful
• Verbal and written communication skills
• Microsoft Office software experience required, including Excel and Word

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $90.58 to $126.81 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$111,384.00 - $200,491.20

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00am-4:30pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10010 - 4260 Barre Health Center

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

In conjunction with the Medical Director, Division Chief, Ambulatory Physician Leader (APL) and the Sr. Director, Ambulatory Operations, the Manager is responsible for strategic plan execution, daily planning, organizing, directing, coordinating and evaluating the activities for one or more ambulatory clinics or units. Assures the efficient day-to-day operational function of assigned areas to ensure that quality care, efficient workflow, and high patient satisfaction are provided. Plans, organizes, directs and monitors daily clinic performance. The Manager ensures that staff adheres to system policies and procedures including ambulatory care standards and regulatory agencies. The Manager participates in the development of and manages the budget to target, oversees day-to-day operations of the resources (human and material), space and equipment, patient registration, scheduling, office operations, charge capture, physician relations, and the general business functions of the areas.

The Manager will oversee operations and provide leadership across Pediatrics, Family Medicine, Laboratory Services, and Radiology, supporting staff, workflows, and the delivery of high-quality patient care.

I. Major Responsibilities:

Clinical Practice - For Blood Donor Room, Endoscopy, and Transplant Services Only:
1. Ensure that staff adhere to system policies and procedures for nursing care standards in collaboration with the Chief Nursing officer and Ambulatory Physician Leader as necessary.    
2. Coordinates clinical practice and deployment of resources at the clinic level to ensure ongoing implementation of processes and adherence to standards.
3. Develops Scope of Service and Plan of Care for the identified area. Submits to senior leadership for approval.
4. Assists staff with the development of a cohesive, service-oriented team, and serves as a role model, mentor, coach/facilitator.
5. Monitors competence of staff and ensures education to complete required competencies. Monitors continuing education participation.
6. Conducts daily patient care rounds, assessing patient care requirements and monitoring nursing and ancillary staff performance to achieve safe, cost effective and quality patient care.
7. Directs the oversight of clinical practice through continuity of patient care assignments to optimize the patient plan of care.
8. Ensures a plan of care is established, coordinated, and delivered to each patient and family.
9. Creates and sustains a collaborative, patient-focused environment supporting excellence in clinical and service practices.
10. Delegates appropriate responsibilities to others including, but not limited to, clinical coordinators, APC’s, Resource Nurses, Educators, LPN’s, PCA’s, Tech’s, ASR’s and others.
11. Implements patient care standards, policies and procedures.
12. Ensures a positive work environment that is safe for patients, visitors, and staff.
13. Ensures clinic-based standards of care are in accordance with departmental, organizational and/or compliance related standards.

Operations:
1. Identify operational workflow opportunities and implement improvements. 
2. Partners with Physician Leaders to ensure effective clinic or unit operations. 
3. Identify and implement access improvements including but not limited to phones, schedules, support staff process etc.  
4. Reviews and develops action plans based on ambulatory metrics.
5. Assures the efficient daily operations of assigned units/clinics, including appropriate staffing, appropriate use of supplies, workflow, and productivity to meet patient needs and to manage to budget.
6. Provides daily assignments and makes adjustments in the use of resources which optimally meet the needs of the patients and physicians for coordinated care.
7. Coordinates and ensures that all ancillary and support services including patient registration, scheduling and out processing meet patient needs and service standards.
8. Chooses goals, projects, and sets priorities based on alignment with system goals.
9. Reviews departmental performance, effect changes as needed to improve service and productivity.
10. Responsible for the development, implementation, and revision of departmental policies, procedures, and objectives to guide and support the delivery of service.
11. Identifies systems changes to solve complex problems. Researches and obtains needed data or feedback regarding issues/problems.

Leadership/Management, Human Resources:
1. Assesses candidates, through behavioral and peer interviewing, for appropriate positions within the unit/clinic and makes recommendations for hire, transfers, promotions and/or other staff changes.
2. Provides oversight of all staff including completion of specific performance reviews.  Ensures performance evaluations are completed for staff timely according to HR policies.
3. Assures appropriate orientation, competence assessment, in-service training and continuing education for all staff.
4. Ensures the proper documentation for recruiting, on-boarding, evaluating and terminating staff are completed timely and thoroughly. (i.e. position requisition, orientation checklist, separation).
5. Assures licensing certification for all staff is current.
6. Leads and influences the development of staff by creating a practice climate of responsiveness and learning which supports retention and recruitment of competent staff.
7. Coaches and supports staff by removing barriers and addressing issues. Consults with management regarding issues as necessary. 
8. Promotes communication and feedback through regularly scheduled staff meetings and other venues.
9. Maintains current knowledge of labor and employment laws impacting staff in own unit/clinic and/or those that impact areas across the medical center.  Maintains knowledge of current union contracts within own area of responsibility. 
10. Establishes a climate for open, two-way communication and builds relationships at all levels of the organization.  
11. Develops, implements and updates recognition initiatives valued by the unit/clinic.
12. Facilitates staff attendance at in-service programs, teaching opportunities, staff meetings and rounding.
13. Uses tools such as employee surveys to measure staff morale with a focus toward recognition and developing action plans for improvements.

Budgetary Planning and Financial Performance:
1. Collaborates with Finance and leadership to develop annual departmental budgets based on established patient care indicators, projected volumes and patient populations.
2. Maintains cost effective staffing patterns based on approved staffing budgets.
3. Demonstrates fiscal responsibility via monitoring of salaries and supply expenses, prepares and submits variance reports.  Develops and implements corrective action. 
4. Develops capital budgets in collaboration with medical staff for assigned units/clinics.
5. Educates staff regarding unit/clinic and medical center budgets in order to promote awareness and instill accountability for the financial performance of the unit/clinic.  

Quality, Safety and Experience Improvements:
1. Links departmental goals to organizational goals and strategic plans.
2. Actively coordinates clinical quality improvement and safety efforts on the unit/clinic with defined medical center quality and safety goals.
3. Works collaboratively to solve problems, improve processes and integrate services within the unit/clinic and with other departments.
4. Creates and sustains an environment that encourages feedback, problem-solving, self-evaluation and innovation as the way work is accomplished and improvements achieved.
5. Promotes employee engagement and patient satisfaction initiatives at the unit/clinic level to address metrics identified below target goals.
6. Actively seeks information about the underlying needs of patients, families, and employees and seeks to match those needs.
7. Submits data for annual PPR, corrective action plans and clinical performance metrics.
8. Articulates patient care standards as published by Joint Commission, CMS and other regulatory agencies.
9. Supports initiatives to incorporate research and evidence-based practice knowledge.
10. Establishes and maintains effective relationships with community agencies, groups, professional affiliations, etc. as appropriate. Encourages staff participation and support to meet community needs in conjunction with medical center initiatives. 
11. Ensures staff are performing to promote an exceptional patient experience. 

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.  Resolves grievances and other personnel problems within position responsibilities.
2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.
5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
8. Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Develops and maintains procedures necessary to meet regulatory requirements.
9. Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
10. Ensures adequate equipment and supplies for department.
11. Develops and maintains established departmental policies, procedures, and objectives.
12. Ensures compliance to all health and safety regulations and requirements.
13. Maintains, regular, reliable, and predictable attendance.
14. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor’s degree in Business, Healthcare Management, or applicable field of study; or a Bachelor of Science in Nursing.

Preferred:
1. Additional degrees for MBA or MSN.  

Experience/Skill:
Required:
1. Prior leadership/managerial experience with proven team building. 
2. Must have proven project management and presentation skills.
3. Exceptional analytical skills are necessary to perform various data analysis techniques, review statistical data for the purpose of departmental planning and control, in the preparation and maintenance of budgets and in problem solving.
4. Must possess the interpersonal and communication skills (both oral and written) to provide effective participative leadership and to interact with patients, families, physicians, and other visitors and staff.
5. Strong problem-solving skills. 
6. Proficiency with Microsoft applications.

Preferred:
1. A minimum of 3 years directly related work experience in the field of specialty.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office and patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

We are so glad you are interested in joining Sutter Health!

Organization:

SCAH-Sutter Care at Home - Valley

Position Overview:

Maintains scheduling for specialized procedures for an assigned department. Coordinates services with physicians' offices, and other related departments, verifying room and equipment availability if necessary. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Job Description:

EDUCATION:

HS Diploma or General Education Diploma (GED)

TYPICAL EXPERIENCE:
1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:
Knowledge of medical terminology including a variety of diagnostic tests, surgeries, consultations and procedures.

Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

Ensure the privacy of each patient’s protected health information (PHI).

Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.
 

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

Rotating Weekends

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $27.76 to $38.86 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$111,384.00 - $200,491.20

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00am-4:30pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10010 - 4260 Barre Health Center

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

In conjunction with the Medical Director, Division Chief, Ambulatory Physician Leader (APL) and the Sr. Director, Ambulatory Operations, the Manager is responsible for strategic plan execution, daily planning, organizing, directing, coordinating and evaluating the activities for one or more ambulatory clinics or units. Assures the efficient day-to-day operational function of assigned areas to ensure that quality care, efficient workflow, and high patient satisfaction are provided. Plans, organizes, directs and monitors daily clinic performance. The Manager ensures that staff adheres to system policies and procedures including ambulatory care standards and regulatory agencies. The Manager participates in the development of and manages the budget to target, oversees day-to-day operations of the resources (human and material), space and equipment, patient registration, scheduling, office operations, charge capture, physician relations, and the general business functions of the areas.

The Manager will oversee operations and provide leadership across Pediatrics, Family Medicine, Laboratory Services, and Radiology, supporting staff, workflows, and the delivery of high-quality patient care.

I. Major Responsibilities:

Clinical Practice - For Blood Donor Room, Endoscopy, and Transplant Services Only:
1. Ensure that staff adhere to system policies and procedures for nursing care standards in collaboration with the Chief Nursing officer and Ambulatory Physician Leader as necessary.    
2. Coordinates clinical practice and deployment of resources at the clinic level to ensure ongoing implementation of processes and adherence to standards.
3. Develops Scope of Service and Plan of Care for the identified area. Submits to senior leadership for approval.
4. Assists staff with the development of a cohesive, service-oriented team, and serves as a role model, mentor, coach/facilitator.
5. Monitors competence of staff and ensures education to complete required competencies. Monitors continuing education participation.
6. Conducts daily patient care rounds, assessing patient care requirements and monitoring nursing and ancillary staff performance to achieve safe, cost effective and quality patient care.
7. Directs the oversight of clinical practice through continuity of patient care assignments to optimize the patient plan of care.
8. Ensures a plan of care is established, coordinated, and delivered to each patient and family.
9. Creates and sustains a collaborative, patient-focused environment supporting excellence in clinical and service practices.
10. Delegates appropriate responsibilities to others including, but not limited to, clinical coordinators, APC’s, Resource Nurses, Educators, LPN’s, PCA’s, Tech’s, ASR’s and others.
11. Implements patient care standards, policies and procedures.
12. Ensures a positive work environment that is safe for patients, visitors, and staff.
13. Ensures clinic-based standards of care are in accordance with departmental, organizational and/or compliance related standards.

Operations:
1. Identify operational workflow opportunities and implement improvements. 
2. Partners with Physician Leaders to ensure effective clinic or unit operations. 
3. Identify and implement access improvements including but not limited to phones, schedules, support staff process etc.  
4. Reviews and develops action plans based on ambulatory metrics.
5. Assures the efficient daily operations of assigned units/clinics, including appropriate staffing, appropriate use of supplies, workflow, and productivity to meet patient needs and to manage to budget.
6. Provides daily assignments and makes adjustments in the use of resources which optimally meet the needs of the patients and physicians for coordinated care.
7. Coordinates and ensures that all ancillary and support services including patient registration, scheduling and out processing meet patient needs and service standards.
8. Chooses goals, projects, and sets priorities based on alignment with system goals.
9. Reviews departmental performance, effect changes as needed to improve service and productivity.
10. Responsible for the development, implementation, and revision of departmental policies, procedures, and objectives to guide and support the delivery of service.
11. Identifies systems changes to solve complex problems. Researches and obtains needed data or feedback regarding issues/problems.

Leadership/Management, Human Resources:
1. Assesses candidates, through behavioral and peer interviewing, for appropriate positions within the unit/clinic and makes recommendations for hire, transfers, promotions and/or other staff changes.
2. Provides oversight of all staff including completion of specific performance reviews.  Ensures performance evaluations are completed for staff timely according to HR policies.
3. Assures appropriate orientation, competence assessment, in-service training and continuing education for all staff.
4. Ensures the proper documentation for recruiting, on-boarding, evaluating and terminating staff are completed timely and thoroughly. (i.e. position requisition, orientation checklist, separation).
5. Assures licensing certification for all staff is current.
6. Leads and influences the development of staff by creating a practice climate of responsiveness and learning which supports retention and recruitment of competent staff.
7. Coaches and supports staff by removing barriers and addressing issues. Consults with management regarding issues as necessary. 
8. Promotes communication and feedback through regularly scheduled staff meetings and other venues.
9. Maintains current knowledge of labor and employment laws impacting staff in own unit/clinic and/or those that impact areas across the medical center.  Maintains knowledge of current union contracts within own area of responsibility. 
10. Establishes a climate for open, two-way communication and builds relationships at all levels of the organization.  
11. Develops, implements and updates recognition initiatives valued by the unit/clinic.
12. Facilitates staff attendance at in-service programs, teaching opportunities, staff meetings and rounding.
13. Uses tools such as employee surveys to measure staff morale with a focus toward recognition and developing action plans for improvements.

Budgetary Planning and Financial Performance:
1. Collaborates with Finance and leadership to develop annual departmental budgets based on established patient care indicators, projected volumes and patient populations.
2. Maintains cost effective staffing patterns based on approved staffing budgets.
3. Demonstrates fiscal responsibility via monitoring of salaries and supply expenses, prepares and submits variance reports.  Develops and implements corrective action. 
4. Develops capital budgets in collaboration with medical staff for assigned units/clinics.
5. Educates staff regarding unit/clinic and medical center budgets in order to promote awareness and instill accountability for the financial performance of the unit/clinic.  

Quality, Safety and Experience Improvements:
1. Links departmental goals to organizational goals and strategic plans.
2. Actively coordinates clinical quality improvement and safety efforts on the unit/clinic with defined medical center quality and safety goals.
3. Works collaboratively to solve problems, improve processes and integrate services within the unit/clinic and with other departments.
4. Creates and sustains an environment that encourages feedback, problem-solving, self-evaluation and innovation as the way work is accomplished and improvements achieved.
5. Promotes employee engagement and patient satisfaction initiatives at the unit/clinic level to address metrics identified below target goals.
6. Actively seeks information about the underlying needs of patients, families, and employees and seeks to match those needs.
7. Submits data for annual PPR, corrective action plans and clinical performance metrics.
8. Articulates patient care standards as published by Joint Commission, CMS and other regulatory agencies.
9. Supports initiatives to incorporate research and evidence-based practice knowledge.
10. Establishes and maintains effective relationships with community agencies, groups, professional affiliations, etc. as appropriate. Encourages staff participation and support to meet community needs in conjunction with medical center initiatives. 
11. Ensures staff are performing to promote an exceptional patient experience. 

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.  Resolves grievances and other personnel problems within position responsibilities.
2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.
5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
8. Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Develops and maintains procedures necessary to meet regulatory requirements.
9. Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
10. Ensures adequate equipment and supplies for department.
11. Develops and maintains established departmental policies, procedures, and objectives.
12. Ensures compliance to all health and safety regulations and requirements.
13. Maintains, regular, reliable, and predictable attendance.
14. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor’s degree in Business, Healthcare Management, or applicable field of study; or a Bachelor of Science in Nursing.

Preferred:
1. Additional degrees for MBA or MSN.  

Experience/Skill:
Required:
1. Prior leadership/managerial experience with proven team building. 
2. Must have proven project management and presentation skills.
3. Exceptional analytical skills are necessary to perform various data analysis techniques, review statistical data for the purpose of departmental planning and control, in the preparation and maintenance of budgets and in problem solving.
4. Must possess the interpersonal and communication skills (both oral and written) to provide effective participative leadership and to interact with patients, families, physicians, and other visitors and staff.
5. Strong problem-solving skills. 
6. Proficiency with Microsoft applications.

Preferred:
1. A minimum of 3 years directly related work experience in the field of specialty.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office and patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Join a team that shares your calling 

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. 

FTE: 1 Shift: Day Schedule: Clinic hours

Position Summary

The Community Health Worker is part of an interdisciplinary care team that assists in care coordination, informing patients on community resources, and improving population health.

Responsibilities:

• Performs cross continuum care activities, which may include coordinating care between primary care clinics, specialty care clinics, urgent care clinics, or other sites of care, as appropriate.
• Engages in outbound communication to patients and keep them engaged in their care, set-up appointments, and prompt them to act.
• Helps patients access community resources which may include scheduling appointments.
• Establishes contact with community partners, travel is required.
• Develop tools to educate peers on patient advocacy and community resources.
• Participates in community health fairs and events.
• Educates the care team on available community resources.
• Participates in quality improvement activities.

Requirements:

• High School Diploma or equivalent
• 2 years of health care related experience
• Current Washington State Driver’s License; and proof of a safe driving record (which meets established MHS Standards) obtained by a motor vehicle report from the appropriate state.
• Experience in utilization management, community resources, and/or financial and quality issues affecting patient care, preferred
• Community Health Worker experience, preferred

Why MultiCare? 

Rooted in the local community 

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. 

Growth and education 

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. 

Well-being and support 

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. 

Living our values 

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. 

Belonging for all 

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. 

Pacific Northwest lifestyle 

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.83 - $35.71 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

Primary Location:

Peace - Louisville

Address:

2020 Newburg Rd.
Louisville, KY 40205


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

This position is responsible for providing direct clinical behavioral health and/or substance use services to child, adolescent, adult and/or geriatric patients and families. Services include: group therapy, family therapy, individual therapy, psycho-education, discharge planning and coordinating with community, government and/or other behavioral health agencies for aftercare services.

Essential Functions:

Under the direct supervision of a board approved supervisor, this position will provide therapeutic and case management services, including:

• Adheres to respective Board mandated professional development and CEU requirements needed to maintain active provisional licensure
• Demonstrates screening and assessment skills needed to obtain essential information from patients, their families, or collateral sources to develop person-centered care and discharge plans
• Documents and communicates key information needed to collaborate with physicians and interdisciplinary treatment team to develop individualized and developmentally appropriate care and discharge plans. Provides rational for prioritization and/or deferment of problems
• Displays proficiency in providing therapeutic interventions to families, individuals, and groups.  Offer specialized treatment interventions such as sexual offender therapy, play therapy, EMDR, or other if certified/credentialed to do so

Shift Length (in hours):

8 hours

# Shifts/Week:

5

Overtime Required:

☐ Infrequently     ☐ Sometimes    ☐ Often     ☒ n/a (exempt position)

Other Functions:

• Displays proficiency in clinical documentation to include development of care plan goals, objectives, and intervention strategies
• Adheres to all clinical documentation requirements in an accurate and timely manner
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• Master’s degree in a behavioral health or human services related field (required)

Experience:

• Two (2) years of clinical experience in a behavioral health or human service setting (preferred)

Licensure:

• Licensure and Certifications Current certification as a Clinical Social Worker (CSW), Licensed Professional Counselor Associate (LPCA), Licensed Marriage & Family Therapist Associate (LMFTA), Clinical Alcohol & Drug Counselor (CADC), in the state of KY required within 45 days of hire (required)

Certification:

• Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)
• Crisis Prevention Institute (CPI) training and perform CPI techniques (required)

Primary Location:

Peace - Louisville

Address:

2020 Newburg Rd.
Louisville, KY 40205


Shift:

Days 7A - 7P (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Mental Health Tech (MHT) participates in the delivery of patient care to the psychiatric patient in crisis, under the supervision of an RN. The MHT will assist in providing, monitoring, and maintaining a safe, therapeutic environment. Other responsibilities include specimen collection, activities of daily living, behavioral management, crisis intervention, and implementation of patient treatment in accordance with physician orders, RN directives, hospital and unit specific policies and procedures, and defined standards of patient care and clinical practice. The MHT provides clinical patient care support in a caring, safe, and efficient manner, under the direction of an RN.  In collaboration with patients and families (as defined by the patient) the MHT is responsible for the care of the patient.

Essential Functions:

• Monitors and maintains the therapeutic environment
• Participates in identification, management, and stabilization of crisis situations
• Transports patients and remains with them for the duration of any tests performed Accompanies patients, and waits with them when appropriate, to their discharge transportation (personal vehicle, cab, etc.)
• Assists with physical examination, safety and contraband searches, transferring, and discharging patients and assists in the implementation and documentation of seclusion and restraint usage
• Performs vital signs and oxygen saturation monitoring, phlebotomy and point-of-care testing and documents, as needed
• Assists other members of the nursing care team and/or other disciplines

• Performs delegated and ancillary basic nursing skills, including activities of daily living, monitoring of patient condition, body mechanics, providing nutritional support and other activities as appropriate to clinical service, in accordance with hospital standards, nursing standards of care, and policies and procedures
• Performs functional assignments per unit standards of care, including such activities as patient admission and discharge procedures, unit environmental organizational tasks, and others as appropriate to service
• Cross-trains and provides staffing support to the alternate psychiatric units, as needed

Other Functions:

• Performs clerical duties
• Demonstrates appropriate emergency and patient safety procedures, including management of safety devices and equipment to maintain a safe, comfortable and therapeutic environment for patients/families in accordance with hospital standards
• Participates in department-based activities and initiatives to improve and ensure a safe environment
• Participates in training, development and continuing education activities to improve role functioning
• Participates in performance improvement activities; quality improvement and patient safety activities; assists in maintaining compliance with Joint Commission accreditation and other internal and external regulatory standards including the code of conduct
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School diploma or GED/ equivalent (required)
• College Course work in social and health sciences (preferred)

Experience:

• One (1) year of inpatient or emergency psychiatry or related experience (preferred)

• Completion of a recognized Clinical Assistant, Medical Assistant or EMT Training Program (preferred)
• Nursing students who have completed Fundamental of Nursing School (preferred)

Licensure:

• Transport MHTs must maintain a valid driver’s license (required for Transport roles)

Certification:

• CPR accredited by the American Heart Association for Healthcare Providers (required)
• Must obtain and maintain certification through completion of an organizationally endorsed crisis intervention training program as determined by the facility (required)

SUMMARY: The Mental Health Worker functions under the direction of the Professional Nurse and is responsible to the Clinical Manager. This position provides direct care and maintains a safe and therapeutic milieu for a select group of patients on the Psychiatric Unit. Provides services to the adult population. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Actively participates in the treatment planning process by completing selected areas on the assessment form and collaborating with the Professional Nurse to develop the initial problem list and treatment plan. Communicates individual treatment plans with other members of the multidisciplinary team. Implements the treatment plan in accordance with unit policies and procedures and demonstrates the ability to set consistent and supportive therapeutic limits within unit and department standards. Reviews treatment plans and problem lists on a daily basis. Assist in the evaluation of care by providing input at team meetings. Documents significant patient/family interactions on flowsheet in a timely manner. Observe patients in activities of daily living in accordance with the treatment plan (personal hygiene, ambulation, shaving, etc.). Establishes therapeutic relationships with patients and encourages their participation in recreational and other therapeutic activities. Consistently models appropriate and therapeutic interpersonal staff/patient interactions to other patients/families. Conduct patient rounds to observe and record patient's behavior and reports any unusual behavior to nursing staff. Initiates formalnformal supervision and incorporates feedback for improvement in job performance. Organizes and participates in recreational activities. Demonstrates analytical skills and an understanding of psychiatric illnesses and organizes recreational activities to meet psycho-social and intellectual need of patients. Responsible for maintaining cleanliness of the group room and reporting any safety hazards to supervisor. Demonstrates interpersonal and communication skills to effectively interact with patient/families as well as other members of the healthcare team. Manages aggressive/destructive behavior by providing timely therapeutic interventions. Assists in placing patients in seclusion and/or restraints according to policy and procedures. Assists in patient and room searches. Escorts patients to other departments in the hospital. Maintains patient confidentiality and respects patient right to privacy. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Associate Degree required. Baccalaureate Degree in a Human Service or related field preferred. Other education and experience considered and may be substituted for educational requirements at the discretion of the Hiring Manager. Must demonstrate aptitude and willingness to learn role related skills. Current BLS certification. Current RIH Crisis Management certification or current enrollment. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process. EXPERIENCE: Preferred WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: General hospital environment with occasional stressful conditions associated with patient care. SUPERVISORY RESPONSIBILITY: None

Pay Range: 

-

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

7p-730a

Work Shift:

Night

Driving Required:

No

Union:

United Nurses And Allied Professional

SUMMARY: Under the direction of Clinical Nurse Manager (Inpatient)/Program Director (Partial) and Unit Charge RN, the Behavioral Health Specialist I (BHS I) is responsible for providing care and safety to children and adolescents as a member of the interdisciplinary treatment team. The BHS I is responsible for input into the formulation of the day-to-day schedule and structure of a therapeutic milieu and the implementation, observation, and documentation of this program under the direction of a Registered Nurse. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: A. Participates in maintaining a safe and therapeutic environment. Actively engages with assigned children throughout shift. Participates in the development and operationalization of the milieu care plan for assigned patients according to established department and unit-based procedure/policy. Maintains and documents level of patient observation as ordered by the physician/charge RN each shift. Provides support to visiting parents as well as information according to treatment team request. Supervises assigned children in daily routines and actively assists with activities of daily living and basic hygiene needs. Identifies, reports, and resolves potentialctual problems on the unit. Demonstrates appropriate critical incident follow-up skills by timely verbal reporting to charge RN and documentation in medical record. Completes other documentation (i.e., incident reports, intakes, etc. as applicable). Participates in restraint debriefings. Carries out daily assignment as delegated by Charge RN and reports back prior to change of shift. Intervenes in disruptive milieu or destructive to self/other patient situations providing timely therapeutic intervention(s) to children in distress. Maintains appropriate boundaries. B. Adheres to Hospital, Departmental, and Program policies and procedures. Attends peer review and staff meetings as assigned. Maintains current certification in crisis management. Maintains current CPR certification. Maintains current OSHA, ERS, Safety Certifications Attends unit/hospital staff development as assigned. C. Actively participates in the patient care planning process under the direction of the primary/charge RN. Works to support initial therapeutic alliance with patient and family on admission.Assists with the separation process and performs other duties necessary to provide a smooth transition to the hospital environment. Within the 8-hour shift, documents objective observations within a shift note and shares observations with assigned RN. Reviews milieu care plan and problem list on a daily basis and suggests revisions based on observations. Communicates individual patient milieu care plans in an ongoing manner to other unit staff including liaison with other interdisciplinary treatment providers. Actively participates in treatment team, rounds, patient-specific discussions, and hand-off shift report, as assigned. Accurately documents significant patient/family observations/milieu care on the Kardex and medical records in a timely fashion. Offers information and knowledge acquired through experience to other staff via formal/ informal staff development forums. Is able to adapt care “style” to meet needs of various childrendolescents. D. Supports and contributes to the development of care plans/behavioral management. Assists and teaches patients in activities of daily living and personal hygiene based upon patient’s abilities. Co-leads community meeting/milieu meeting/social skill group. Co-leads other program specific groups such as activity or recreation. Demonstrates ability to set consistent and supportive therapeutic limits within guidelines of hospital, unit, and department standards. Follows behavioral programs specific to the needs of the patient in collaboration with the assigned RN and treatment team. Organizes unit activities. Coordinates, supervises and actively participates in children’s activities such as physical &social development activities.Arranges for transportation of materials if required. Participates in teaching visits/family and parent training as assigned. Consistently models to patient/families appropriate and therapeutic interpersonal staff/patient interactions. Co-leads therapy groups with a clinician. color:red Supports and actively participates in recreation therapy programs. Handles crisis situations in a safe, effective manner, utilizing the least restrictive, safe patient care alternative. Takes the initiative to seek formalnformal supervision, incorporating suggestions for improvement/changes in job performance. Performs other related duties as required, assigned, or directed by Charge RN. While an individual is hired to work on a particular program, they may at times be asked to perform comparable duties in other clinical settings throughout the hospital system as program needs arise. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Baccalaureate Degree in a Human Service field preferred. Other education and experience considered and may be substituted for educational requirements at the discretion of the Hiring Manager. Must demonstrate aptitude and willingness to learn role related skills. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process. st1:place wt=onst1:placename wt=onBradley/st1:placename st1:placename wt=onHospital/st1:placename/st1:place Safety Care Certification: Employees in this position work in a psychiatric setting under stressful conditions associated with care of psychiatrically impaired, aggressive, and sometimes, self-injurious individuals. Employees are expected to utilize de-escalation techniques taught by st1:place wt=onst1:placename wt=onBradley/st1:placename st1:placename wt=onHospital/st1:placename/st1:place to minimize need for physical intervention. They must have the ability to remain calm during a crisis situation as evidenced by the ability to make quick rational decisions and prioritize immediate patient care needs to maintain a therapeutic environment and ensure safety. Employees in this position must also be able to participate in the physical management of patients which can include, but is not limited to, awareness and demonstration of safe body positioning at all times, awareness and coordination to block and deflect possible aggression, and the ability to physically hold struggling patients, using approved methods only, to maintain safety for extended periods of time. Specifically, such employees must be able to: lift up to fifty pounds; reach with their hands and arms; grasp and hold with their hands; bend/squat/kneel without limitation, and physically escort patients who may become combative for short distances. Position requires occasional running for short distances, and frequent standing, walking, and sitting. EXPERIENCE: Six months to one year of direct childcare work with emotionally impaired youth. INDEPENDENT ACTION: Performs independently within Program policies and practices. Refers specific complex problems to supervisor where clarification of Program policies and procedures may be required. SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Bradley Hospital - 1011 Veterans Memorial Pkwy East Providence, Rhode Island 02915

Work Type:

32 hour overnight, every other weekend/holiday

Work Shift:

Variable

Daily Hours:

8 hours

Driving Required:

Yes

SUMMARY:

Under the direction of Clinical Nurse Manager (Inpatient)/Program Director (Partial) and Unit Charge RN, the Behavioral Health Specialist I (BHS I) is responsible for providing care and safety to children and adolescents as a member of the interdisciplinary treatment team. The BHS I is responsible for input into the formulation of the day-to-day schedule and structure of a therapeutic milieu and the implementation, observation, and documentation of this program under the direction of a Registered Nurse.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

A. Participates in maintaining a safe and therapeutic environment. Actively engages with assigned children throughout shift. Participates in the development and operationalization of the milieu care plan for assigned patients according to established department and unit-based procedure/policy. Maintains and documents level of patient observation as ordered by the physician/charge RN each shift. Provides support to visiting parents as well as information according to treatment team request. Supervises assigned children in daily routines and actively assists with activities of daily living and basic hygiene needs. Identifies, reports, and resolves potentialctual problems on the unit. Demonstrates appropriate critical incident follow-up skills by timely verbal reporting to charge RN and documentation in medical record. Completes other documentation (i.e., incident reports, intakes, etc. as applicable). Participates in restraint debriefings. Carries out daily assignment as delegated by Charge RN and reports back prior to change of shift. Intervenes in disruptive milieu or destructive to self/other patient situations providing timely therapeutic intervention(s) to children in distress. Maintains appropriate boundaries.

B. Adheres to Hospital, Departmental, and Program policies and procedures. Attends peer review and staff meetings as assigned. Maintains current certification in crisis management. Maintains current CPR certification. Maintains current OSHA, ERS, Safety Certifications Attends unit/hospital staff development as assigned.

C. Actively participates in the patient care planning process under the direction of the primary/charge RN. Works to support initial therapeutic alliance with patient and family on admission.Assists with the separation process and performs other duties necessary to provide a smooth transition to the hospital environment. Within the 8-hour shift, documents objective observations within a shift note and shares observations with assigned RN. Reviews milieu care plan and problem list on a daily basis and suggests revisions based on observations. Communicates individual patient milieu care plans in an ongoing manner to other unit staff including liaison with other interdisciplinary treatment providers. Actively participates in treatment team, rounds, patient-specific discussions, and hand-off shift report, as assigned. Accurately documents significant patient/family observations/milieu care on the Kardex and medical records in a timely fashion. Offers information and knowledge acquired through experience to other staff via formal/ informal staff development forums. Is able to adapt care “style” to meet needs of various children and adolescents.

D. Supports and contributes to the development of care plans/behavioral management. Assists and teaches patients in activities of daily living and personal hygiene based upon patient’s abilities. Co-leads community meeting/milieu meeting/social skill group. Co-leads other program specific groups such as activity or recreation. Demonstrates ability to set consistent and supportive therapeutic limits within guidelines of hospital, unit, and department standards. Follows behavioral programs specific to the needs of the patient in collaboration with the assigned RN and treatment team. Organizes unit activities. Coordinates, supervises and actively participates in children’s activities such as physical &social development activities. Arranges for transportation of materials if required. Participates in teaching visits/family and parent training as assigned. Consistently models to patient/families appropriate and therapeutic interpersonal staff/patient interactions. Co-leads therapy groups with a clinician. Supports and actively participates in recreation therapy programs. Handles crisis situations in a safe, effective manner, utilizing the least restrictive, safe patient care alternative. Takes the initiative to seek formal supervision, incorporating suggestions for improvement/changes in job performance. Performs other related duties as required, assigned, or directed by Charge RN. While an individual is hired to work on a particular program, they may at times be asked to perform comparable duties in other clinical settings throughout the hospital system as program needs arise.

BASIC KNOWLEDGE:

Baccalaureate Degree in a Human Service field preferred. Other education and experience considered and may be substituted for educational requirements at the discretion of the Hiring Manager.

Must demonstrate aptitude and willingness to learn role related skills.

Demonstrated knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

Safety Care Certification: Employees in this position work in a psychiatric setting under stressful conditions associated with care of psychiatrically impaired, aggressive, and sometimes, self-injurious individuals. Employees are expected to utilize de-escalation techniques taught by Bradley Hospital to minimize need for physical intervention. They must have the ability to remain calm during a crisis situation as evidenced by the ability to make quick rational decisions and prioritize immediate patient care needs to maintain a therapeutic environment and ensure safety. Employees in this position must also be able to participate in the physical management of patients which can include, but is not limited to, awareness and demonstration of safe body positioning at all times, awareness and coordination to block and deflect possible aggression, and the ability to physically hold struggling patients, using approved methods only, to maintain safety for extended periods of time. Specifically, such employees must be able to: lift up to fifty pounds; reach with their hands and arms; grasp and hold with their hands; bend/squat/kneel without limitation, and physically escort patients who may become combative for short distances. Position requires occasional running for short distances, and frequent standing, walking, and sitting.

EXPERIENCE:

Six months to one year of direct childcare work with emotionally impaired youth.

INDEPENDENT ACTION:

Performs independently within Program policies and practices. Refers specific complex problems to supervisor where clarification of Program policies and procedures may be required.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Bradley Hospital - 1011 Veterans Memorial Pkwy East Providence, Rhode Island 02915

Work Type:

Variable, EOW/EOH

Work Shift:

Variable

Daily Hours: 

8 hours

Driving Required:

Yes

Location:

Geisinger Medical Center (GMC)

Shift:

Rotation (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Job Description Summary
As one of the Top 8 Most Innovative Healthcare Systems in Becker’s Hospital Review, we’re working to create a national model for improving health. Today, we’re focused on bringing our region services that improve every facet of life to drive total health, inside and out.

Through professional growth, quality improvement, and interdisciplinary collaboration, we’ve built an innovative culture that allows nurses to grow their skillsets, develop their practice, and leverage their years of experience to build a rewarding, lasting career with impact.

Job Duties:

The Quality and Safety RN in Women's Health participates in the development, implementation and maintenance of a system-wide quality and safety program with responsibility for the functional components of the program, including auditing, chart review, staff competency, simulation and drills, education, and interface with other clinical departments.

• At least 5 years of Registered Nurse work experience is required.

• BSN is required.

• The ideal candidate will have experience in Clinical Risk and Patient Safety, familiarity with the MCARE Act of 2002 and PA-PSRS, and proficiency in Tableau, Midas, Excel, Word, and Acrobat Reader. Knowledge of regulatory compliance related to patient safety is a plus.

• This role is full-time, days.

Benefits at Geisinger

• Full benefits (health, dental and vision) starting on day one

• Three medical plan choices, including an expanded network for out-of-area employees and dependents

• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)

• Company-paid life insurance, short-term disability, and long-term disability coverage

• 401(k) plan that includes automatic Geisinger contributions

• Generous paid time off (PTO) plan that allows you to accrue time quickly

• Up to $5,000 in tuition reimbursement per calendar year

• MyHealth Rewards wellness program to improve your health while earning a financial incentive

• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones

• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.

• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Position Details:

Participates in the development, implementation and maintenance of a system-wide quality and safety program with responsibility for the functional components of the program, including auditing, chart review, staff competency, simulation and drills, education, and interface with other clinical departments.

• Provides guidance and operational support of quality improvement activities.
• Identifies, recommends and implements systems and processes in collaboration with department clinical leadership to improve the quality and safety practices of the division.
• Provides education to department staff including providers on quality and safety standards, practices, and policies.
• Ensures that safety rounds are systematically performed in all areas within the system.
• Tracks compliance with safety rounds, identified issues and collaborates with appropriate team members on resolution strategies.
• Recommends action plans including education, workflow and policy changes, and other improvements as appropriate.
• Participates in all regulatory surveys as requested by the departement and leadership.
• Responsible for assuring that appropriate records, audits and action plans are maintained for quality and safety initiatives.
• Participates in the development, review and revision of policies and procedures.
• Assures the performance of concurrent and retrospective medical record review including: review of provider progress notes and nursing and other clinical documentation, laboratory data, radiology and imaging reports, surgery reports, etc., to identify potential quality and safety improvement opportunities.
• Communicates these opportunities to along with recommendations, timelines and action plans for improvement.
• Establishes and maintains tracking systems for quality and safety indicators.
• Travels to various hospital and sites throughout system and interacts with key team members on a regular basis.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Education:

Bachelor's Degree-Nursing (Required), Master's Degree- (Preferred)

Experience:

Minimum of 5 years-Nursing (Required)

Certification(s) and License(s):

Basic Life Support Certification - Default Issuing Body, Licensed Registered Nurse (Pennsylvania) - RN_State of Pennsylvania

Skills:

Clinical Skills, Communication, Computer Literacy, Health Information Documentation, Interpersonal Communication, Patient Assessment And Care, Teamwork

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Primary Location:

Peace - Louisville

Address:

2020 Newburg Rd.
Louisville, KY 40205


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Mental Health Tech (MHT) participates in the delivery of patient care to the psychiatric patient in crisis, under the supervision of an RN. The MHT will assist in providing, monitoring, and maintaining a safe, therapeutic environment. Other responsibilities include specimen collection, activities of daily living, behavioral management, crisis intervention, and implementation of patient treatment in accordance with physician orders, RN directives, hospital and unit specific policies and procedures, and defined standards of patient care and clinical practice. The MHT provides clinical patient care support in a caring, safe, and efficient manner, under the direction of an RN.  In collaboration with patients and families (as defined by the patient) the MHT is responsible for the care of the patient.

Essential Functions:

• Monitors and maintains the therapeutic environment
• Participates in identification, management, and stabilization of crisis situations
• Transports patients and remains with them for the duration of any tests performed Accompanies patients, and waits with them when appropriate, to their discharge transportation (personal vehicle, cab, etc.)
• Assists with physical examination, safety and contraband searches, transferring, and discharging patients and assists in the implementation and documentation of seclusion and restraint usage
• Performs vital signs and oxygen saturation monitoring, phlebotomy and point-of-care testing and documents, as needed
• Assists other members of the nursing care team and/or other disciplines

• Performs delegated and ancillary basic nursing skills, including activities of daily living, monitoring of patient condition, body mechanics, providing nutritional support and other activities as appropriate to clinical service, in accordance with hospital standards, nursing standards of care, and policies and procedures
• Performs functional assignments per unit standards of care, including such activities as patient admission and discharge procedures, unit environmental organizational tasks, and others as appropriate to service
• Cross-trains and provides staffing support to the alternate psychiatric units, as needed

Shift Requirements:

Shift Length (in hours):

8 hours or 12 hours

# Shifts/Week:

3-5 shifts depending on shift length

Overtime Required:

☒ Infrequently     ☐ Sometimes    ☐ Often     ☐ n/a (exempt position)

Other Functions:

• Performs clerical duties
• Demonstrates appropriate emergency and patient safety procedures, including management of safety devices and equipment to maintain a safe, comfortable and therapeutic environment for patients/families in accordance with hospital standards
• Participates in department-based activities and initiatives to improve and ensure a safe environment
• Participates in training, development and continuing education activities to improve role functioning
• Participates in performance improvement activities; quality improvement and patient safety activities; assists in maintaining compliance with Joint Commission accreditation and other internal and external regulatory standards including the code of conduct
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School diploma or GED/ equivalent (required)
• College Course work in social and health sciences (preferred)

Experience:

• One (1) year of inpatient or emergency psychiatry or related experience (preferred)

• Completion of a recognized Clinical Assistant, Medical Assistant or EMT Training Program (preferred)
• Nursing students who have completed Fundamental of Nursing School (preferred)

Licensure:

• Transport MHTs must maintain a valid driver’s license (required for Transport roles)

Certification:

• CPR accredited by the American Heart Association for Healthcare Providers (required)
• Must obtain and maintain certification through completion of an organizationally endorsed crisis intervention training program as determined by the facility (required)