Please note: This role requires flexibility to float across locations during the training period.

At UCLA Health, one of America’s leading academic medical centers, our people are at the heart of everything we do. The Compensation Manager plays a critical role in supporting the workforce behind exceptional patient care, groundbreaking research, and the education of tomorrow’s health care leaders.

In this role, you will lead compensation operations, union wage implementation, analytics, and process improvement across UCLA Health. You’ll lead a team of compensation professionals and serve as a strategic partner to HR leadership, Labor Relations, HR Business Partners, Talent Acquisition, and organizational leaders.

You’ll use data, insight, and innovation to create scalable processes, strengthen compensation practices, and help leaders make informed workforce decisions—all while ensuring compliance with organizational policies, collective bargaining agreements, and regulatory requirements.

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $108,900 to $241,500. The budgeted salary that the University reasonably expects to pay for this position is approximately $190,000 to $235,000 annually. .

• At least 7 years of progressively responsible Compensation experience
• At least 3 years in a leadership/supervisory role 
• Experience supporting a represented workforce and interpreting collective bargaining agreements strongly preferred
• Strong knowledge of compensation principles, job evaluation methodologies, salary administration and market pricing
• Experience managing complex compensation projects and cross-functional initiatives
• Advanced analytical skills with experience using Excel, compensation databases, HRIS systems and reporting tools

Required:

• Ability to communicate professionally and effectively with physicians and staff in a high volume setting
• Excellent organizational skills and ability to prioritize assignments
• Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules
• Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Medical Center

Preferred:

• Skill in using a PC with associated programs including Word, Excel, and Email
• Skill in demonstrating work experience with a database computer program
• Knowledge of major medical insurance plans and types of coverage provided
• Knowledge of medical terminology

Take on a key role within an award-winning health system. Help improve patient experiences as part of a world-class healthcare team. Take your career in an exciting new direction. You can do all this and more at UCLA Health.

You will be responsible for leading and facilitating quality improvement and safety initiatives as part of our commitment to becoming a transformative, high-reliability organization with an uncompromising focus on patient safety and outcomes. This will involve serving as a content expert, performance improvement facilitator, educator, and consultant. You will collaborate with physician and nursing leadership, residents, clinical staff, and administrative/operational staff to help achieve the best outcomes and patient experiences.  You will be responsible for data and event monitoring, peer review coordination, education, and facilitation of QI efforts utilizing Lean and other improvement methodologies. You will typically be focused vertically at the department and service line level but may also lead system-wide quality initiatives.

Salary Range: $122,106 - $277,829/annually

We’re seeking a self-motivated, results-driven strategic thinker with:

• BSN and Current California RN license
• Three or more years of direct patient care/clinical experience
• Two or more years of quality/patient safety experience preferred
• Strong leadership, critical thinking, and decision-making abilities
• Commitment to making decisions in the best interest of the patient
• Excellent communication and interpersonal skills
• Computer proficiency with Microsoft Office

The Transplant Coordinator’s responsibilities are related to maintaining and enhancing referral relationships with physicians, payers and major employers. Responsible for servicing clients located in the greater Los Angeles area. Facilitates access to UCLA Health System for advanced lung disease therapies. Clinical Liaison for referred patients, including coordinating/scheduling appointments and transplant evaluations both inpatient and outpatient. Act as Liaison for the referring physicians and clinical practices outside of UCLA main campus; assist in seeing patients, obtain detailed medical history and results of medical investigation and procedures. Assess patient services satisfaction through feedback from patient referral sources.  Participate in clinical research projects and screening potential patients that may qualify for clinical trials. Assist with IRB applications. Must have knowledge and expertise in lung transplantation, and advanced lung disease care.  These include but are not limited to clinical case management of the transplant recipient involving all phases of the transplant process, from initial referral through outpatient follow up.

1.TC I:Current California Registered Nurse license, graduation from an accredited nursing program and a BSN or Master’s degree with 5 years of relevant RN experience with a combination of critical care and transplant coordinator experience (required).

2.TC II: Current California Registered Nurse license, graduation from an accredited nursing program and a BSN or Master’s degree with a CCTC required and 5 years of relevant RN experience with a combination of critical care and transplant experience (required).

3.An ability to case manage all aspects of a transplant patient’s medical care from initial evaluation to post transplant follow-up; apply a broad understanding and knowledge of organ transplantation, including immunology, immunosuppression, rejection and other complications of transplantation, drug toxicity, and graft failure.(required)

4.Ability to communicate effectively with persons of various cultural backgrounds. Good verbal and written communication skills.

5.Ability to interface effectively with patients and their families.

6.Excellent organizational skills, proficiency in meeting deadlines, ability to work independently and prioritize workload. Ability to manage numerous concurrent tasks in a high stress environment and deal with change.

7.Ability to effectively coordinate and assess patient care and act as a liaison with nursing staff, outside agencies, team physicians, referringphysicians, patients and families. (required)

8.Ability to teach about transplantation and medical management issues. (required).

9.Ability to walk/navigate throughout the Medical Center campus, including surrounding buildings.Frequent sitting and standing. Ability to lift packages and patient charts up to 25 pounds for distances to 10 feet. Strong typing skill necessary for large volume data entry into transplant database and Care Connect.Ability to handle volume, high stress clinical environment (required)

10.Knowledge and experience in lung transplantation and advanced lung disease (required).

About the Role

Ready for a role that offers variety, growth, and the opportunity to make an impact every day? Join UCLA Health's Ambulatory Float Team and support patients across 25+ specialties, including Primary Care, Pediatrics, specialty, and surgical practices. As a Team Assistant, you'll gain exposure to diverse clinical settings while helping deliver an exceptional patient experience across UCLA Health's ambulatory network.

We're looking for a flexible, energetic professional who thrives in a fast-paced environment. You'll support patient flow from registration through discharge, collaborate with clinic teams to ensure smooth operations and outstanding service, process prior authorizations and referrals, complete surgery scheduling tasks, assist in managing physicians' clinic appointments and surgery schedules, and gather necessary information for successful patient consultations. You'll also provide coverage across multiple practices based on staffing needs. If you're adaptable, dependable, patient-focused, and excited to learn and grow across different specialties and locations, we'd love to hear from you.

Travel Requirements

Travel to all UCLA Health Ambulatory Community Clinics throughout Southern California is required, and you must be physically present at assigned worksites. Assignment locations are based on operational needs and are subject to change.

Although travel to all UCLA Health community practices is required, current staffing needs are primarily located in the Southwest Valley region, including:

• Thousand Oaks
• Westlake Village 
• Calabasas 
• West Hills 
• Ventura
• Simi Valley
• Agoura Hills

Salary Range: $31.88 Hourly - $31.88 Hourly 

About the Role

Ready for a role that offers variety, growth, and the opportunity to make an impact every day? Join UCLA Health's Ambulatory Float Team and support patients across 25+ specialties, including Primary Care, Pediatrics, specialty, and surgical practices. As a Team Assistant, you'll gain exposure to diverse clinical settings while helping deliver an exceptional patient experience across UCLA Health's ambulatory network.

We're looking for a flexible, energetic professional who thrives in a fast-paced environment. You'll support patient flow from registration through discharge, collaborate with clinic teams to ensure smooth operations and outstanding service, process prior authorizations and referrals, complete surgery scheduling tasks, assist in managing physicians' clinic appointments and surgery schedules, and gather necessary information for successful patient consultations. You'll also provide coverage across multiple practices based on staffing needs. If you're adaptable, dependable, patient-focused, and excited to learn and grow across different specialties and locations, we'd love to hear from you.

Travel Requirements

Travel to all UCLA Health Ambulatory Community Clinics throughout Southern California is required, and you must be physically present at assigned worksites. Assignment locations are based on operational needs and are subject to change.

Although travel to all UCLA Health community practices is required, current staffing needs are primarily located in the Northeast Valley/LA region, including:

• Burbank 
• Glendale 
• North Hollywood 
• Monterey Park 
• Monrovia 
• Toluca Lake 
• Pasadena

Salary Range: $31.88 Hourly - $31.88 Hourly 

About the Role

Ready for a role that offers variety, growth, and the opportunity to make an impact every day? Join UCLA Health's Ambulatory Float Team and support patients across 25+ specialties, including Primary Care, Pediatrics, specialty, and surgical practices. As a Team Assistant, you'll gain exposure to diverse clinical settings while helping deliver an exceptional patient experience across UCLA Health's ambulatory network.

We're looking for a flexible, energetic professional who thrives in a fast-paced environment. You'll support patient flow from registration through discharge, collaborate with clinic teams to ensure smooth operations and outstanding service, process prior authorizations and referrals, complete surgery scheduling tasks, assist in managing physicians' clinic appointments and surgery schedules, and gather necessary information for successful patient consultations. You'll also provide coverage across multiple practices based on staffing needs. If you're adaptable, dependable, patient-focused, and excited to learn and grow across different specialties and locations, we'd love to hear from you.

Travel Requirements

Travel to all UCLA Health Ambulatory Community Clinics throughout Southern California is required, and you must be physically present at assigned worksites. Assignment locations are based on operational needs and are subject to change.

Although travel to all UCLA Health community practices is required, current staffing needs are primarily located in the West Los Angeles region, including:

• Marina Del Rey 
• Malibu 
• Santa Monica 
• Venice 
• Brentwood 
• Culver City 
• Inglewood 
• Westchester

Salary Range: $31.88 Hourly - $31.88 Hourly 

Under the general supervision of the Admin Nurse III and the Senior LVN Supervisor, the Senior Licensed Vocation Nurse provides nursing support and leadership in the Department of Urology. Major duties include: provide patient care in an outpatient setting, assist with urologic procedures such as cystoscopies and bladder installations, start I.V.s, perform venipuncture, administer medications, manage patient flow, collect data as appropriate and provide back-up for the clinic front desk, as needed. The incumbent spends a significant portion of time contributing to the development and implementation of a teaching plan related to self-care for the patient. The Sr LVN will travel and work at other UCLA Urology clinics throughout the community as assigned by the supervisor for coverage. Other duties as assigned.

Salary Range: $38.54 - $50.84

Required:

• CA LVN License with IV and Blood Withdrawal certification 
• Possession of BLS certification through the American Heart Association or American Red Cross
• Ability to work flexible hours and travel to other Urology clinics as assigned
• Ability to perform patient assessments and take appropriate action
• Skill at setting up and maintaining sterile fields
• Ability to work as part of a team, communicate effectively and establish cooperative working relationships with administrators, doctors, peers and public
• Knowledge and experience in administering intramuscular and oral medication and monitoring I.V.
• Ability to assess inventory levels
• Knowledge and understanding of medical diagnostic and therapeutic procedures
• Knowledge of specific treatment protocols to be utilized
• Ability to exhibit flexibility in adjusting to changing demands and requirements of the position
• Expertise in communicating with patients and their families with diplomacy and sensitivity.
• Ability to promote effective communication to faculty concerning a typical clinic events or patient activities 
• Ability to meet and maintain one's own professional needs
• Skill in setting priorities which accurately reflect the relative importance of the job responsibilities
• Ability to write concise and clear progress notes
• Skill at speaking to persons with various backgrounds to obtain information, explain procedures and interpret instructions.

Preferred: 

• Knowledge of urologic conditions and their treatments
• Ability to assist with cystoscopic examination
• Treatment skills including catheterizations and bladder installations
• Experience with varied computer hardware and software including word processing, spreadsheets and database programs and the UCLA Hospital Information System
• Expertise in speaking clearly and distinctly, in both Spanish and English, using appropriate vocabulary and grammar, to obtain and convey information to  patients and individuals at various organizational levels, both in person and over the phone

 Required:

Under the direction of the Senior Director of Communications and working closely with the Director of Internal Communications, the Communications Coordinator plays an important role in supporting enterprise-wide communications initiatives across internal and executive communications, with additional support provided to media relations and reputation and incident management functions.

In this role, you will:

• Coordinate and prioritize requests for internal communications support
• Format and distribute employee communications across multiple internal channels
• Manage email distribution calendars and maintain intranet content
• Support the development and execution of internal communications strategies and campaigns
• Facilitate efficient departmental workflows
• Produce reports that measure the impact of internal and external communications
• Use communication data and insights to support strategic and tactical decision-making
• Collaborate with team members who are strategists, writers, editors and subject-matter experts in internal and executive communication, media relations and issues management
• Interact with employees across multiple executive levels throughout the enterprise
• Handle sensitive information and interactions with tact, discretion and emotional intelligence

Salary Range: $65,800 - $130,800/annually

We’re seeking a detail-oriented individual with: 

Required: 

• A bachelor’s degree in communications, journalism, marketing, public relation or related degree
• Three or more years of experience in communications, media relations, marketing, journalism, public relations or related roles 
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment 
• Strong organizational as well as interpersonal, written,  verbal communications skills 
• Exceptional attention to detail 
• This is a full-time in-office position (in the Communications office)

Preferred:

• Experience working in a healthcare setting
• Experience working in a higher education setting
• Experience working in a large, complex organization
• Proficiency with content management systems, such as WordPress; email distribution platforms, such as ContactMonkey; media monitoring tools, such as Muck Rack; and project management tools

About the Role

Ready for a role that offers variety, growth, and the opportunity to make an impact every day? Join UCLA Health's Ambulatory Float Team and support patients across 25+ specialties, including Primary Care, Pediatrics, specialty, and surgical practices. As a Team Assistant, you'll gain exposure to diverse clinical settings while helping deliver an exceptional patient experience across UCLA Health's ambulatory network.

We're looking for a flexible, energetic professional who thrives in a fast-paced environment. You'll support patient flow from registration through discharge, collaborate with clinic teams to ensure smooth operations and outstanding service, process prior authorizations and referrals, complete surgery scheduling tasks, assist in managing physicians' clinic appointments and surgery schedules, and gather necessary information for successful patient consultations. You'll also provide coverage across multiple practices based on staffing needs. If you're adaptable, dependable, patient-focused, and excited to learn and grow across different specialties and locations, we'd love to hear from you.

Travel Requirements

Travel to all UCLA Health Ambulatory Community Clinics throughout Southern California is required, and you must be physically present at assigned worksites. Assignment locations are based on operational needs and are subject to change.

Although travel to all UCLA Health community practices is required, current staffing needs are primarily located in the South Bay/Orange County region, including:

• Manhattan Beach 
• Orange 
• Laguna Beach 
• Palos Verdes 
• Redondo Beach 
• Torrance 
• El Segundo 
• Long Beach 
• Huntington Beach 
• Irvine 
• Newport 
• Downey
• Fountain Valley 
• Compton  

Salary Range: $31.88 Hourly - $31.88 Hourly 

You bring more than skill, knowledge, and expertise to your role as an allied health professional. You bring a deep passion for improving the lives of everyone around you. At UCLA Health, we’re committed to fostering a working environment where you are supported and empowered to be your best. You’ll love it here! 

Under the guidance of the Pharmacy Tech Supervisor, you will:

• Prepare sterile products, including chemotherapy, investigational drugs, and biologics
• Ensure smooth operations by maintaining inventory, organizing your workspace, and keeping supplies well-stocked and ordered on time
• Take on various tasks assigned by pharmacy management to help us achieve operational excellence

At UCLA Health, our passion for leveraging state-of-the-art technology to support world-class patient care has enabled us to become an internationally renowned health system with four award-winning hospitals and more than 290 community clinics throughout Southern California. We’re also home to the world-class medical research and clinical education capabilities of the David Geffen School of Medicine. If you’re looking to experience greater challenge and fulfillment in your career, come to UCLA Health.

Schedule: Monday-Friday, variable hours between 7:00am-6:00pm, based on department needs. This role will require you to float and travel to multiple locations.

Hourly Salary Range: $36.49-$48.13

Bargaining Unit: EX - AFSCME

We’re seeking a strong pharmacy technician with:

• Pharmacy Technician License in the State of California in good standing
• Available to work various shifts and locations including nights, weekends, and/or holidays
• Experience compounding non-hazardous and hazardous preparations
• Ability to maintain drug inventory and usage log and order drugs as needed to maintain an appropriate supply on hand
• Ability to speak with persons of various social, cultural, economic and educational backgrounds to obtain information and explain procedures
• Ability to establish and maintain cooperative working relationships with fellow technicians, pharmacists, volunteers and individuals in other work areas, and in a high volume under the stress of frequent interruptions and/or distractions
• Skill in performing repetitive work according to set procedures and sequence
• Strong communication, organizational, prioritizing, and follow-through skills

• Provide administrative and patient care support to assigned clinic in the Department of Medicine/Division of Dermatology.

  •  Assist in coordinating patient flow throughout the clinic, from registration to discharge.  
  • Ensure patients are scheduled via the incoming referrals work queue within established scheduling guidelines.  
  • Able to collect copays, deductibles, or fee for services accurately, and follow cash handling guidelines for the closing and deposit of cash drawers. 
  • Work as a member of the Ambulatory Care clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation
  • Travel between our local Dermatology clinic location as needed 
  Salary Range: $27.74- $39.36

About the Role

Ready for a role that offers variety, growth, and exposure to every side of healthcare operations? As a apart of the UCLA Health's Ambulatory Float Team, you'll serve as a versatile administrative professional, providing seamless support across a wide range of departments.

In this unique role, you'll have the opportunity to support functions such as Finance, Human Resources, Executive Administration, and Ambulatory Operations, while also floating to UCLA Health clinics. Each assignment offers the chance to learn new workflows, build diverse skills, and collaborate with teams across the health system.

We're looking for someone who thrives in a dynamic environment and can quickly adapt to new teams, priorities, and responsibilities while maintaining exceptional service and professionalism. Success in this role requires a highly flexible, enthusiastic, and proactive approach, along with the ability to confidently navigate changing assignments and support a variety of operational needs.

Travel Requirements 

Travel to all UCLA Health Ambulatory Community Clinics throughout Southern California is required, and you must be physically present at assigned worksites. Assignment locations are based on operational needs and are subject to change. Work hours may include evenings, nights, weekends, and holidays.

Although travel to all UCLA Health community practices is required, current staffing needs are primarily located in the Los Angeles region, including:

• Mid City
• Century City 
• Downtown Los Angeles 
• Beverly Hills 
• Westwood
• Koreatown 
• Huntington Park 
• Pasadena 
• Alhambra 
• Arcadia 
• Whittier 

Salary Range: $31.88 Hourly - $31.88 Hourly 

About the Role

Incumbent will perform duties as an Operating Room Assistant to include: patient care; blood products, specimens, and equipment transport; equipment maintenance, environmental sanitation, restocking supplies, cleaning soiled supplies, storing and distributing anesthesia support materials. Other duties include but are not limited to customer service and departmental efficiencies. The OR Asst is under the direct supervision of the Charge Nurse or OR lead member, also To cover multiple LOA/FMLA, Assignments are given according to organizational goals. Goal attainment is reviewed on an as needed basis within the UCLA Health System Surgery Center.

Salary Range: $29.44/hr

1. At least 6 months OR assistant experience required 

2. Basic knowledge of operating room sanitation

3. Physical ability to lift, push, and pull heavy weight.

4. Knowledge of body mechanics principles.

5. Knowledge of cleaning, sterilization, and disinfections of anesthesia materials, equipment and machines.

6. Ability to read and interpret operational manuals and follow troubleshooting guidelines.

7. Ability to read and speak English to obtain or provide information.

8. Skill in setting priorities to complete work in a timely manner.

9. Skill in working independently and following through on assignments with minimal supervision.

10. Skill in performing under the stress of frequent interruptions and /or distractions.

11. Ability to establish and maintain cooperative working relationships with team members.

12. Ability to improve existing skills by participating in various training programs.

13. Ability to accept shift changes to meet the department’s needs.

In this exciting and unique role, the Director, UCLA Health Regional Burn Center, is responsible for the fiscal, human resources, clinical, and communication operations of the inpatient nursing units and the outpatient clinic. The Director's professional role description is based on ANA's Nursing Administration's Scope of Standards and UCLA's Professional Practice Model. Develops, maintains and evaluates patient and staff collection systems and processes to support the practice of nursing and the delivery of patient care. Evaluates assessment practices, uses date collection to measure unit performance, routinely conductus CICARE rounds, assess staff performance. 

Salary $167,100-403,900 Target Salary Range: $200,000–$313,000

We’re seeking a highly-skilled, self-motivated nursing professional with: 

• Current valid CA RN License, required 
• MSN or BSN with a Master’s degree in a related field required 
• 3 years of management/ leadership experience in Burn, required
• 5 years of acute care RN experience, required
• BLS from the American Red Cross or American Heart Association, required
• ACLS and PALS from the American Heart Association, required
• ABLS and CBRN, required
• Knowledge to manage disaster incidents, sentinel events and ability to problem solve with critical thinking skills 

UCLA Health runs and operates over 280 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization (PAO) serves as the centralized access team for UCLA Health’s ambulatory enterprise, ensuring timely, convenient, and equitable access to care for patients and the communities we serve. Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. We operate at the intersection of operations, technology, and clinical partnership to align supply and demand, streamline workflows, and continuously improve how patients enter and engage with UCLA Health.

The Access Administrator serves as the vertical performance integrator for a defined specialty domain (e.g. Primary Care & Pediatrics, Medical Specialties, Surgical Specialties) within the Patient Access Organization. This leader is accountable for unifying operational execution and performance governance to drive high reliability, quality, and accountability across centralized scheduling and access operations. The role directly oversees Operations Supervisors and Access Performance Coaches and ensures alignment between daily execution, strategic access objectives, quality standards, workforce performance expectations, and enterprise stakeholder commitments.This position bridges strategy and frontline performance, ensuring service levels, scheduling accuracy, coaching effectiveness, and workflow adherence are managed as an integrated system, not siloed functions. The Access Administrator serves as the primary owner of access performance, workforce effectiveness, and continuous improvement within their respective domain. This role ensures that operational expectations, training strategies, quality standards, and performance improvement efforts are fully integrated and responsive to the unique needs of each area. 

*4 positions available

Salary range: $98,200-$214,600 annual

• Bachelor's Degree in Healthcare Administration, Business, Organizational Development, Education, or related field or equivalent combination of education and relevant experience required. Master's Degree (MHA, MBA, MPH, or related preferred).
  
• 7 years minimum (required) - Progressive Healthcare Operations Leadership. Progress leadership experience in ambulatory access, centralized scheduling, call center operations, or healthcare operations management. Demonstrated increasing scope of responsibility, including oversight of leaders (not only frontline staff).
  
• 3 years minimum (required) - Direct management of people leaders. Experience directly managing supervisors, managers, or equivalent leadership roles. Demonstrated success developing leaders and holding them accountable for performance outcomes.
  
• 3 years minimum (required) - Performance management and quality governance – experience overseeing quality assurance programs, performance dashboards, and structured accountability frameworks. Experience leading performance improvement initiatives tied to measurable outcomes.
  
• 3 years minimum (required) - Data driven operational leadership – experience interpreting operational KPIs (service level, productivity, quality composite, shrinkage, and workforce metrics). Demonstrated use of data to drive strategic decision-making and corrective action planning.
  
• 3 years minimum (required) - Cross-functional stakeholder engagement – experience collaborating with clinical leaders, IT, revenue cycle, training teams, or executive stakeholders. Demonstrated ability to influence across departments without direct authority.
  
• 2 years minimum (preferred) - Process Improvement/Systems Integration – experience leading workflow redesign, lean/sigma initiatives, or operational transformation efforts. Experience integrating strategy into frontline execution within complex systems.

In this role, you will provide administrative and patient care to support in the clinic setting. You will assist in coordinating patient flow throughout the clinic, from registration to discharge and work as a member of the Ambulatory Care clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.

Salary range: $27.74-$39.36 Hourly 

Required:

• Ability to communicate professionally and effectively with physicians and staff in a high volume setting.

• Excellent organizational skills and ability to prioritize assignments

• Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules

• Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Medical Center

Preferred:

• Skill in using a PC with associated programs including Word, Excel, and Email

• Skill in demonstrating work experience with a database computer program

• Knowledge of major medical insurance plans and types of coverage provided

• Knowledge of medical terminology

As a Lead Central Service Technician, you will provide general direction and training to staff to ensure that production is maintained in all areas and assigned tasks are completed at the UCLA Distribution Center. You will be responsible for verifying adequate materials and equipment are supplied throughout the Health System and ensuring the clinical departments' needs are met. This position is required to deliver supplies to UCLA Health sites by driving university vehicles.

Responsibilities include, but are not limited to:

• Allocate tasks and assign routes to staff for operations
• Recommend inventory cost reduction initiatives, assist in establishing operating standards, and helps implement quality improvements
• Perform data entry, manage inventory, maintain PAR levels and back up supplies 
• Order, receive, distribute, and deliver supplies in a timely manner
• Work closely with the clinical staff to identify their needs
• Work on back-order reports and coordinate product substitute with Procurement and vendors
• Processing order for inventory picking
• Maintaining of equipment such as mobile devices, vehicle and so on to be in good used condition. 
  

• California Driver's License in good standing (subject to DMV Pull).
• Ability to operate a University vehicle to deliver supplies to multiple off-site locations.
• Experience in utilizing heavy duty transport carts, furniture dollies, supply dollies, cargo van, box truck, electric pallet jack, manual pallet jack, and forklift.
• Demonstrated basic knowledge of materials management information system and other vendor software.
• Ability to understand and adhere to the healthcare regulations for infection control.
• Ability to demonstrate a high degree of accuracy and attention to detail.
• Demonstrate the ability to perform basic mathematical calculations.
• Ability to understand and adhere to Materials Management and UCLA Policies and procedures.
• Demonstrated communications skills, ability to maintain good guest relations interdepartmentally, intra-departmentally, using English language in both written and verbal format.
• Skills for accurate calculations of inventory replenishment, weight, units of measure, and package counts
• Ability to lift up to 50lbs, and push/pull up to 400 lbs. 
• Highly motivated self-starter and comfortable in a fast-paced environment; thrive in a team environment and confident to share their ideas for efficiencies and improvement. 

Join a patient-focused team that plays a vital role in delivering exceptional service and resolving financial concerns at UCLA Health. As a Senior Hospital Collections Customer Representative in our Patient Business Services department, you will serve as the primary point of contact for patients, helping to resolve billing inquiries, process payments, and support account follow-up activities in a high-volume call center environment.

In this role, you will:

• Manage high-volume inbound and outbound calls, verifying identity and documenting interactions in Epic and CRM systems with detailed, accurate notes.
• Assist patients with payments, set up payment plans, and provide information on financial assistance programs.
• Review and process account adjustments, refunds, and vendor assignments; ensure timely follow-up by routing accounts to the appropriate work queues.
• Track daily productivity, meeting expectations of at least 60 accounts per day, and support team performance through special projects and administrative tasks.
• Adhere to all departmental guidelines, including attendance, equipment usage, and compliance with HIPAA and UCLA Health service standards.

Salary Range: $34.93 – $50.16 hourly

We’re seeking a service-oriented professional with:

• Required: Minimum of 5 years of customer service experience in a hospital or healthcare setting.
• Preferred: Familiarity with Epic electronic health record systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple accounts.
• Attention to detail in account documentation, refund processing, and reconciliation.
• Proficiency in managing follow-up work queues and resolving patient concerns efficiently.
• Ability to maintain confidentiality and act with integrity when handling sensitive patient information.

Salary Range: $27.74 - $39.36 hourly

Required:

• Demonstrated basic knowledge of physician office policies and procedures.
• Demonstrated computer skills including word-processing, use of spreadsheets and data entry.  
• Ability to communicate effectively with medical, nursing and administrative personnel, regulatory agencies and study sponsors.
• Skill and experience in operating office machines including hospital based computer systems.
• Skill and experience in composing clear and understandable written memos and reports using correct grammar.
• Skill in prioritizing assignments to complete work in a timely and accurate manner. 
• Skill in communicating with patients, families and referring physicians with diplomacy
• Knowledge of basic medical terminology.
• Familiarity with physician office billing procedures
• Superior typing skills to prepare correspondence, reports and other written materials with speed and accuracy
• Ability to work flexible hours and travel to department clinics, as assigned.

Preferred:

• Knowledge of University’s Electronic Medical Record System 
• Familiarity with physician office billing procedures.
• Fluent in Spanish