The Senior Director, Application Services provides strategic leadership, operational oversight, and service accountability for the Division of Philanthropy’s application services portfolio within Philanthropy Information Services. Reporting to the Vice President for Philanthropy Information Services, this position is responsible for the planning, delivery, support, governance, and continuous improvement of core fundraising and business applications, including all CRM-related services, online giving, Blackbaud Luminate, TeamRaiser and event fundraising platforms, application training, reporting enablement, constituent and prospect data solutions, and other systems that support Dana-Farber Cancer Institute and Jimmy Fund fundraising priorities. The Sr Director serves as a senior partner to Philanthropy Leadership Team colleagues and divisional management across Major Gifts, Gift Processing, Annual Giving, Marketing, Planned Giving, Jimmy Fund, Events, Research, Analytics, and Operations, translating business priorities into sustainable technology solutions, disciplined project execution, effective change management, and high-quality customer service. This role also partners closely with the Sr Director for Technical Services to ensure application priorities are aligned with integration, infrastructure, security, disaster recovery, hardware, server, and enterprise technology requirements.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

• Lead the Application Services function for Philanthropy Information Services, providing strategic and operational leadership for CRM, online giving, Blackbaud Luminate, fundraising events platforms, reporting enablement, constituent data processes, application training, and user support that advance philanthropy priorities across Dana-Farber Cancer Institute and the Jimmy Fund.
• Partner with Philanthropy Leadership Team colleagues and divisional stakeholders across Major Gifts, Gift Processing, Annual Giving, Marketing, Planned Giving, Jimmy Fund, Events, Research, Analytics, and Operations to understand business needs, prioritize work, shape requirements, and ensure application solutions support fundraising, stewardship, engagement, operational efficiency, and data quality goals.
• Oversee IS application projects from discovery through implementation and adoption, including roadmap planning, project intake, feasibility assessment, requirements definition, vendor coordination, testing, training, launch readiness, communications, stabilization, and post-implementation improvement.
• Evaluate and advance new technology solutions that support donor engagement and revenue growth, including online giving enhancements, participant and event fundraising tools, email and digital engagement capabilities, CRM improvements, volunteer and constituent data solutions, and other applications that improve staff productivity and donor experience.
• Provide governance and quality oversight for application services by establishing priorities, service expectations, documentation standards, testing practices, data quality controls, release planning, user readiness, and continuous improvement processes for critical fundraising and business applications.
• Collaborate closely with the AVP for Technical Services and central IS partners to align application priorities with integrations, infrastructure, servers, hardware, disaster recovery, security, data movement, and enterprise technology standards while maintaining clear accountability between application and technical service functions.
• Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.

Knowledge, Skills and Abilities

• Strategic data management and application services leadership, including the ability to set direction for complex fundraising applications, align technology roadmaps to divisional priorities, balance operational support with innovation, and lead teams through competing priorities in a high-volume philanthropy environment.
• Strong understanding of philanthropy business processes and fundraising technology, including CRM, donor and constituent data, online giving, TeamRaiser/event fundraising, email engagement, gift processing, prospect management, reporting, segmentation, application training, and user support.
• Excellent project, portfolio, and change management skills, including intake management, prioritization, business case development, requirements facilitation, vendor coordination, testing and training oversight, risk management, release planning, communication planning, and adoption measurement.
• Exceptional communication and relationship management skills, including the ability to build trust with senior leaders, translate technical topics for non-technical audiences, facilitate decision-making, manage expectations, negotiate priorities, and communicate complex application issues clearly and diplomatically.
• Collaborative, service-oriented leadership style, including the ability to develop staff, manage through influence, support a culture of accountability and continuous improvement, work effectively with technical partners, and model sound judgment, discretion, and professionalism in support of Dana-Farber’s mission.

Minimum Job Qualifications

• Bachelor's degree in Information Systems, Business Administration, Project Management, Nonprofit Management, Healthcare Administration, Data/Information Science, Digital Strategy, Marketing Technology, or related field required. Master's degree in Business Administration, Information Systems, Nonprofit Management, Healthcare Administration, Digital Transformation, Data/Information Science, or related field preferred.
• 10 years of progressively responsible experience leading information systems, enterprise applications, fundraising technology, CRM, digital giving, business analysis, or application services functions in a complex organization, including significant experience managing cross-functional technology projects, stakeholder engagement, vendor relationships, application roadmaps, budgets, governance, and operational support required.

• Experience should include leadership of teams or workstreams that support mission-critical business applications and executive-level communication with senior business partners required.
• Experience supporting philanthropy, fundraising, donor engagement, nonprofit advancement, healthcare, academic medicine, or other complex mission-driven environments strongly preferred.
• Hands-on or leadership experience with CRM platforms, Blackbaud Luminate Online, TeamRaiser, online giving, email marketing, event fundraising systems, reporting, data quality, constituent/donor data, application training, and business process improvement preferred.

• Experience evaluating new products, managing vendors and consultants, leading change management, supporting application governance, and partnering with technical teams responsible for integrations, infrastructure, security, hardware, and server operations preferred.

License/Certification/Registration Required:

• None required.
• PMP, PgMP, PMI-ACP, Certified ScrumMaster, ITIL, Salesforce Administrator, Blackbaud/Luminate-related training or certification, business analysis, change management, or nonprofit technology certification preferred.

Supervisory Responsibilities:

Patient Contact:

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$233,500.00 - $248,600.00

Job Description:

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

Join Our Team as a Patient Service Representative!

We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you!

Discover why Intermountain Health is a great place to work (youtube.com)

Posting Specifics

• Entry Rate: $18.31 - $23.80 depending on experience
• Benefits Eligible: Yes, check them out here
• Shift Details: Full-time 40 hr Monday-Friday 8:30am-5pm McKay Dee Nephrology

Essential Functions

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Minimum Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual

Physical Requirements

• Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• Position may require standing for long periods of time, lifting supplies
• May assist patients into/out of the clinic.

Location:

Intermountain Health McKay-Dee Hospital

Work City:

Ogden

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.31 - $23.80

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

SUMMARY: Under the supervision of the Manager Hospitality Services, and within hospital policies and procedures, provides direction for patient meal services at patient care units to ensure patient satisfaction. Responsible to coordinate patient meal service including menu selections, tray assembly, tray delivery and pick up, special requests and needs for Personal Choice Dining. Ensures employees are adequately trained and units are properly staffed to provide service. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES: Oversees systems and processes to ensure that the strategic and operational objectives of the Personal Choice Dining service are accomplished.Assists in the selection and orientation of employees and oversees training of Personal Choice staff. Works with the Hospitality Services Representatives to ensure alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.Evaluates patient meal selection, tray completion, tray delivery, and tray retrieval process on a daily basis. Responsive to patient’s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.Ensures that workstations and air curtain refrigerators are properly set-up prior to mealtime and back-up trays of food or pans are easily available during service time. Oversees development and implementation of action plan within Personal Choice Dining service, as appropriate.Ensures proper staffing is scheduled and/or available to perform daily activities for Personal Choice Dining.Coordinates and oversees daily and weekly activities/tasks are performed by Personal Choice Dining staff.Develops and posts employees schedules according to department’s policy. Updates and communicates job flow changes of Personal Choice Dining positions, as applicable.Evaluates, mentors, and disciplines Personal Choice Dining employees, as applicable and according to departmental policy.Interacts with Nursing to ensure patients’ diet prescriptions are accurate, and patient’s food needs are met.Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures.Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.Assists in training production staff on Personal Choice Dining needs, such as modified diet recipes requirements, patient services production needs, portion control, and timeliness in which food is delivered to workstation.Submits all required documentation, reports, logs in a timely, professional and complete manner.Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, patients, and visitors.Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.Contributes to patient satisfaction goals by ensuring quality service is provided to patients. Complies with regulatory agency standards, including federal, state, and Joint Commission. Complies with federal, state and local health and sanitation regulations and department sanitation procedures.Maintains a clean, sanitary working environment. Follows Hazard Analysis Critical Control Points (HACCP) guidelines when receiving, assembling and distributing food supplies to ensure quality and safety of food supply.Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets.Utilizes equipment in performing job functions according to department safety procedures. Follows facility and departmental safety policies and procedures to include incident reporting.Follows facility and departmental infection control policies and procedures. Follows the facility’s protocols for Hazardous Materials and Waste Program.Adheres to Emergency Preparedness Program. Participates in disaster drills, as appropriate.Adheres to Life Safety Program and participates in fire drills as appropriate.Responds to utility failures following department guidelines and adheres to Lock-out/Tag-out policies where appropriate.Participates and attends departmental meetings and staff development programs, as appropriate.Reads and complies with all policies and procedures of Sodexho as appropriate. Performs other duties as assigned. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:Associate degree in Food and Nutrition or related field preferred.EXPERIENCE:Two to three years of progressively more responsible experience in food services.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Acute healthcare environment. Any potential hazard is minimized or nullified by adherence to established safety procedures and the use of protective clothing and equipment. Working conditions are generally good, exposed to normal patient care environment when visiting patients and meeting with other healthcare personnel. Sits, stands, and walks intermittently throughout the day.SUPERVISORY RESPONSIBILITYupervisory responsibility for assigned shift staff. Interviews, hires, and assigns subordinate staff, provides guidance and counsel to subordinate staff. Conducts periodic performance evaluations. Acts as a resource for staff, conducts periodic individual and/or group staff meetings. Prepares and submits payroll for assigned staff.

Pay Range:

$48,068.80-$79,372.80

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

12-8:30P

Work Shift:

Variable

Daily Hours:

8 hours

Driving Required:

No

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job acts as a leader in the provision of patient care using the nursing process within the framework of the Nurse Practice Act, ANA Code for Nurses and Scope & Standards of Practice. Effectively delegates, directs and assists licensed and ancillary team members; assumes accountability for quality patient outcomes; exhibits sensitivity to cultural, ethnic and religious diversity in all interactions; maintains involvement in activities aimed toward the achievement of unit and the department’s strategic goals and objectives and demonstrates professional responsibility and accountability for his/her own practice and supports the company's philosophy of nursing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required - Graduate of an accredited school of nursing.

Preferred - Bachelor’s degree in nursing. 

Work Experience

Required - None.

Certifications

Required - Current registered nurse (RN) license in state of practice.

Current Basic Life Support (BLS) certification from the American Heart Association.

Preferred - Certification in clinical specialty area.

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally.

• Strong interpersonal skills.

• Good organizational and time management skills and ability to be self-directed.

• Ability to demonstrate good judgement. 

Job Duties

• Effectively uses the nursing process in the delivery of patient care.

• Assesses learning needs and implements teaching strategies appropriate for the diverse needs of the patient, family and other groups or disciplines.

• Communicates, delegates, and manages nursing team resources (human and fiscal) properly and serves as a leader and partner on the interdisciplinary team.

• Uses data, information, and knowledge to evaluate and promote change in order to achieve optimal outcomes.

• Embraces concepts and behaviors that enhance customer satisfaction and employee morale and improvement in the profession of nursing.

• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.  

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. There may be an occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

At Houston Methodist, the Nurse Practitioner Acute Care (NP-AC) is responsible for functioning as a licensed registered nurse and care provider to provide all aspects of patient care, including diagnosis, treatment and consultation while maintaining and promoting the health of the patient. This position may work in both inpatient and outpatient situations and performs according to the nurse practice act of the State of Texas and as part of a treatment team. The NP-AC position role models compassionate communication with patients, physicians and the interprofessional health care team and provides education to patients about preventative care and prescribed treatments. This position may also conduct physicals, order tests and serve as a patient's healthcare provider, prescribing medications as appropriate. The NP-AC position affects direct patient care according to the Houston Methodist Professional Practice Model Nursing Practice and Professional Performance policies and procedures.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• Master’s degree or higher from an accredited school of Nursing and graduate from an accredited Nurse Practitioners program

EXPERIENCE

• Two years of registered nurse, advanced practice or nurse practitioner clinical experience

LICENSES AND CERTIFICATIONS
Required

• RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency) and
• APRN Acute Care state license and
• Magnet ANCC-recognized Acute-Care practitioner certification and
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
• ACLS - Advanced Cardiac Life Support or Instructor (AHA) - American Heart Association and
• AP - Prescriptive Authority - Texas Board of Nursing - Texas Department of Licensing and Regulation_PSV and
• DEA - Narcotics License (DEA) - Drug Enforcement Administration_PSV within 6 months

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrates highly developed assessment, clinical, documentation, leadership, and analytical skills
• Uses therapeutic communication to establish a relationship with patients, families and interprofessional team to collaborate on the plan of care
• Strong organizational and problem-solving skill as evidenced by capacity to prioritize multiple tasks and role components
• Ability to function independently and exercise judgment in interactions with physicians, interprofessional care team and patients and their families
• Demonstrates proficient time management skills
• Uses critical thinking skills and clinical judgment to work autonomously as defined by the Nurse Practice Act

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Demonstrates leadership as a clinical resource, interprofessional consultant, and patient advocate. Identifies staff development opportunities for professional growth of colleagues, provides coaching to meet identified goals.
• Communicates organizational information and aspects of administrative and clinical practice in a respectful and positive manner when interacting with staff. Advocates for a balanced workload, promotes positive behaviors, and peer-to-peer accountability. Facilitates the promotion of teamwork.
• Collaborates with the interprofessional healthcare team members to manage/coordinate patient care. Advocates on patient/family’s behalf to identify and resolve clinical and ethical concerns.
• Collaborates to foster healthy relationships in the work environment. Acts as a role model and coaches staff in effective verbal, non-verbal and written communication. Serves as preceptor for Nurse Practitioner students and medical resident(s), as applicable. Uses peer-to-peer accountability towards improvement of department score for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Coordinates appropriate, timely patient care under physician supervision, for a defined patient population(s), focusing on identified expected unit/optimal outcomes, individualized to the patient. Prioritizes care based on the patient’s needs, abilities, and preferences.
• Coordinates patient care between healthcare providers. Attends and participates in interprofessional rounds, as appropriate.
• Helps drive improvement of department score for patient satisfaction, through peer-to-peer accountability to service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Functions as a quality care provider, coordinating, maintaining, and promoting the health of the patient. Assists the interprofessional healthcare team in the development and implementation of protocols to ensure patient safety. Affects direct patient care according to the Nurse Practice Act of the State of Texas and the Houston Methodist Professional Practice Model Nursing Practice and Professional Performance.
• Conducts health assessments (initial, ongoing, discharge, as appropriate). Identifies normal/abnormal health characteristics, develops plan of care, initiates appropriate interventions, and evaluates care outcomes on defined patient populations(s).
• Performs invasive, diagnostic, or therapeutic procedures necessary for defined patient population(s) based on licensure and credentialed privileges.
• Provides safe and effective care by leading and initiating outcome, quality, and safety improvement activities in alignment with organizational goals. Integrates and contributes to professional practice standards, policies, procedures, protocols and leads improvements in patient safety-related processes.

FINANCE ESSENTIAL FUNCTIONS

• Implements department strategies to achieve financial targets and mentors others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, and other areas according to departmental specifications.
• Projects awareness and understanding of resource allocation based on patient needs and staff experience, knowledge, and skills.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Promotes quality health care through integration of current research into practice and participation in research/evidence-based activities. Identifies opportunities for practice changes and performance improvement.
• Provides education of information/knowledge in professional activities such as research, presentations, and publications. Expands individual nursing knowledge and coaches staff to grow in knowledge, abilities, skills, and attitudes. Serves as clinical resource. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: Yes
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.


Houston Methodist is an Equal Opportunity Employer.

Join One Team Mary Bridge

At Mary Bridge Children's Hospital & Health Network, kids and families are at the center of everything we do. Based in Tacoma, Washington, and serving communities throughout the South Sound, our nationally recognized pediatric hospital, clinics and specialty network bring together providers, nurses and team members dedicated to delivering exceptional care for children and families.

Recognized as a Top Children's Hospital by The Leapfrog Group and backed by a growing pediatric network, we're proud to make a difference in the lives of children and families every day while helping shape the future of children's healthcare.

Up to $5,000 sign on bonus for eligible new hires with 1+ years of experience as an CNA!

FTE: 0.75, Shift: Night, Schedule: 12hr shifts, rotating weekends

Additional information about our award winning Mary Bridge Children’s Hospital and Health Network, our history dating back to 1955, and our new campus can be found here: About Us - Mary Bridge Children's

Position Summary

The Patient Care Technician is an ideal opportunity for those seeking a dynamic and comprehensive role within our health care system. By covering nursing care, transportation of patients, and clerical functions, you will support exceptional patient health outcomes.

In this role you will hone your clerical and communication skills, develop age-appropriate nursing care expertise, and collaborate to support patient care and services.

Responsibilities

• You will perform a dynamic range of duties and functions throughout the hospital
• You will assist in basic nursing care, transportation of patients, and clerical functions
• Apply your strong interpersonal skills when providing care for patients across a diverse spectrum of ethnic and social groups
• Collaborate with health care practitioner or registered nurse for comprehensive quality care

Requirements

• High school graduate or equivalent preferred
• Medical Assistant-Registered Certification Eligible (Must apply within seven (7) days of hire)
• Must obtain Medical Assistant-Registered Certification within sixty (60) days of hire
• Nursing Assistant Certification/Licensure
• Medical Assistant-Registered Certification Eligible
• MA-P credential may be accepted in lieu of MA-R
• Current BLS Certification
• Recent bed side care experience in a health care environment

Where kids and families are always first

Everything we do starts with a commitment to children and families. From specialized pediatric care to family-centered support services, our teams work together to create a safe, compassionate and healing environment where every child can thrive.

For more than 70 years, Mary Bridge Children's has cared for children across the South Sound and beyond. Today, that legacy continues through a network of pediatric specialists, clinics and hospital services anchored by a new state-of-the-art pediatric hospital designed specifically for children, families and care teams.

Why Choose Mary Bridge Children's?

One Team Mary Bridge

Providers, nurses and staff come together as one team to deliver compassionate, high-quality care for children and families across the region.

Award-winning pediatric care

Named a Top Children's Hospital by The Leapfrog Group six times in the past eight years, recognizing excellence in patient quality and safety.

A new era of children's care

Work in a state-of-the-art pediatric hospital and medical office building designed specifically for children, families and care teams.

A growing pediatric network

Opportunities across hospital, specialty, primary care and urgent care settings, supported by a Level IV NICU and comprehensive pediatric specialty network.

Career growth

Continuing education, leadership development and advancement opportunities supported by one of the region's largest health systems.

Pacific Northwest lifestyle

Enjoy vibrant communities, outdoor adventure and easy access to waterfronts, mountains and everything the South Sound has to offer.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $23.61 - $39.01 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

Location:

Geisinger Primary Care Lock Haven

Shift:

Days (United States of America)

Scheduled Weekly Hours:

36

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Join our team at Geisinger Medical Laboratories. You can find your passion for caring and innovation as a team member in our state-of-the-art laboratories. Our mission is to provide exceptional patient care through innovative, efficient, and high-quality laboratory services

Job Duties:

Phlebotomists are responsible for collection and procurement of blood and human specimens in the clinical setting. This role is an important component of patient experience, and the individual is expected to collaborate with clinical counterparts to provide a safe environment that promotes the best possible outcomes.

• Performs venipunctures and skin punctures to obtain blood specimens according to the Clinical laboratory Standards Institute guidelines.
• Demonstrates expertise in patient identification, specimen collection, labeling, accessioning, and processing.
• Exhibit strong problem solving skills.
• Understands the criteria for specimen acceptability and rejection.
• Functions effectively in a team environment.
• Works under the leadership of Phlebotomist III, Preanalytical Specialist, Team Lead, Supervisor, or other Laboratory Leader and escalates issues accordingly.
• Possess critical thinking skills to adjust to changing work conditions.
• Carries out responsibilities in an independent and accountable manner in all assigned care areas.
• Function as an autonomous end user of relevant Geisinger business applications and tools.
• Performs collection of specimens in the Acute, Post-acute, Clinic and Field Service areas as needed.
• Mentors students and new employees.
• Expected to conduct themselves in alignment with Geisinger core values and competencies.
• Inventory management as required and directed by site or regional lead.
• Requires initial and annual competency via Learning Management System which includes an exam and direct observation checklist.
• Fosters a collaborative approach to delivering patient care, with effective communication and interpersonal skills, demonstration of individual and team accountability, and practice of sound judgement and decision making.
• Assists with continuous improvement objectives including root cause analyses and other investigative processes.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details:

As a phlebotomist, you'll support Geisinger’s mission of providing exceptional patient care through innovative, efficient, and high-quality laboratory services. At Geisinger, our phlebotomists are the friendly faces that collect samples to be analyzed by our state-of-the-art labs. Supporting a varied patient population, you’ll be responsible for venipunctures/skin punctures on patients in our inpatient setting.

There are many other tasks our phlebotomists complete, such as troubleshooting physician orders, processing specimens for testing, as well as aiding our patients.

We have many different skill levels in our labs, from new to experienced phlebotomists, and all skill levels are well utilized. Geisinger employs phlebotomists in roles I, II, and III. We also have numerous staff members who pursue their ASCP certification and become trainers for our department!

Phlebotomist I, II and III qualifications will be considered at appropriate compensation. Salary commensurate with experience.

• Experience as a nursing assistant (NA), certified nursing assistant (CNA), medical assistant (MA), certified medical assistant (CMA) or similar will be considered!
• Military experience will be considered. US Army 68W Combat Medic, 18D, US Navy Hospital Corpsman, and related medical specialties. 
• Phlebotomist I - less than 1 year of experience
• Phlebotomist II - 1-2 years of experience or if you graduated from Geisinger's School of Phlebotomy Program
• Phlebotomist III- qualifications of Phlebotomist II and ASCP Certification and Internal preceptor course

• Hiring Incentive: This position qualifies for a $5,000 SIGN ON BONUS  for eligible candidates

Geisinger Primary Care Lock Haven

Full time- 36 hr

Days

M-F 0700 am to 330 pm, Saturday rotation

Benefit Highlights:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

-Related work experience (Required)

Certification(s) and License(s):

Certified Phlebotomy Technician - American Society for Clinical Pathology (ASCP)

Skills:

Communication, Computer Literacy, Interpersonal Communication, Laboratory Services, Phlebotomy

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

At Houston Methodist, the Respiratory Care Practitioner (RCP) position is responsible for performing routine respiratory care procedures as assigned, varying in complexity which include, but are not limited to, preparation, administration and monitoring of medication and treatment modalities and gas therapy, ventilator support, spirometry and assistance with bronchoscopy. This position may perform diagnostic testing of the cardiac respiratory system, as appropriate. As a member of the direct patient care team, the RCP position provides direct assistance to physicians and other care health professionals, with respiratory care-related procedures within the scope of the professional licensure. This position delivers exceptional patient care and adheres to standards and guidelines established by respiratory and regulatory agencies and Houston Methodist to ensure optimal patient safety and customer service.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section

EXPERIENCE

• One year experience as a Respiratory Care Practitioner preferred

LICENSES AND CERTIFICATIONS
Required

• RRT - Registered Respiratory Therapist (NBRC) - National Board for Respiratory Care_PSV and
• RCP - Licensed Respiratory Care Practitioner - State Licensure - Texas Department of Licensing and Regulation_PSV and
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
• ACLS - Advanced Cardiac Life Support or Instructor (AHA) - American Heart Association

Preferred

• PALS - Pediatric Advanced Life Support or Instructor (AHA) depending on area assigned and
• NRP - Neonatal Resuscitation or Instructor (AHA,AAP) depending on area assigned

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Possesses basic computer knowledge; operates multiple computer systems to maintain patient and exam documents
• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers
• Demonstrates time management skills
• Adapts to multiple ongoing priorities with minimal supervision including, organizing work flow and actively participating in problem-solving

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the inter-professional team by using progressive skills in therapeutic communication and reporting pertinent patient care information and data in a comprehensive manner, which includes active listening and teaching.
• Communicates effectively with others to facilitate providing the highest quality service during every customer and patient encounter.
• Serves as a patient advocate in preventing/resolving ethical issues. Facilitates interventions to relieve the patient’s/family spiritual distress.
• Provides contributions towards improvement of department scores for turnover/retention/employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Performs respiratory care to include but not limited to: arterial blood gas and analysis, pulse oximetry, spirometry and flow volume loops, lung volume determination, airway resistance measurement, breath diffusion capacity, bronchoprovocation testing, maximal inspiratory and expiratory pressures, bronchodilator administration, diagnostic radiology procedures. Prepares, administers and monitors treatment modalities and medication delivery. Implements, monitors and evaluates ventilator support.
• Performs other procedures and tests as needed and if assigned, such as Electrocardiograms, Holter’s, and Arterial Blood Gas.
• Provides care for the physical needs of patients by executing various respiratory care concepts to maximize performance, which includes positioning, physiology, procedure preparation, and technical factors. Modifies technical factors to achieve desired results and recognizes complications / limitations associated with certain procedures. Proactively identifies how to address these for optimum outcomes.
• Uses peer-to-peer accountability to contribute towards improving department score for patient satisfaction

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Troubleshoots, calibrates and performs preventive maintenance and quality control on all equipment and analyzers per department guidelines, documenting activities. Assembles, prepares, cleans and operates bronchoscopy equipment, monitoring equipment and accessories in accordance with manufacturing recommendations and department guidelines. Reports malfunctions.
• Provides direct assistance to physicians, performing tests as ordered, assessing and assuring quality, acceptability and reliability of results; takes corrective action and involves others as needed toward achievement of this end.
• Contributes to identification of corrective action and improvement activities and to meet department and hospital targets for quality and safety, focusing on the task at hand and reporting near misses, and inputting errors promptly into Patient Safety Net to improve processes and identify trends.

FINANCE ESSENTIAL FUNCTIONS

• Accurately documents all patient care and respiratory-related activities and procedures in the appropriate documentation system. Enters charges at the time service is delivered.
• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively, minimizing incidental overtime, and prioritize daily tasks.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in practice projects focused on innovation, efficiency or improvement in patient care and activities. Embraces and enacts new care pathways or service line implementation to improve service to the community.
• Identifies own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs to expand learning beyond baseline competencies with a focus on continual development as a Respiratory Care Practitioner. Completes and updates the individual development plan (IDP) on an on-going basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: Yes
• Business professional: No
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Clinical

Houston Methodist Continuing Care Hospital is a long-term acute care hospital that proudly serves the Greater Houston area, focused on the needs of patients requiring extended hospitalization. Located in Katy, west of the Texas Medical Center, Houston Methodist Continuing Care is committed to providing patients with the Houston Methodist standard of unparalleled quality and safety, focusing on the patient and family. The facility offers both inpatient and outpatient services, including hemodialysis or peritoneal dialysis, infectious disease management, intensive care, pain management, postsurgical complication management, pulmonary care management, trauma and neurological injury management, and outpatient rehabilitation therapies.


Houston Methodist is an Equal Opportunity Employer.

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 0.6, Shift: Day, Schedule: 12 hour shifts; alternating weekends

Position Summary

We’re seeking a staff RN to join our incredible hospital-based team. This is an excellent opportunity to utilize your specialized training, knowledge, and nursing care with a multidisciplinary approach.

It’s an exciting time to be a nurse at MultiCare. We are on a journey to become a best-in-class nursing organization. Together, we are creating an environment where nurses are owners in the clinical decision-making process, are well connected, have open communication with their colleagues, feel supported to develop professionally, and understand the future of nursing at MultiCare.

Responsibilities

• You will organize patient care by prioritizing, delegating, delivering and evaluating on an ongoing basis
• You will utilize the knowledge base of nursing education and experience to deliver nursing care using the nursing process according to hospital policies, procedures and protocols
• Collaborate with the nursing team to facilitate overall improvement in quality of care, patient experience and cost reduction
• Foster a learning environment for patients/families, nursing staff and members of the health care team
• Advocate for ethical and holistic care promoting the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds

Requirements

• Current Registered Nurse (RN) license in Washington State or Multistate License endorsement (MLS)
• Bachelor’s degree in nursing (BSN) preferred
• Current BLS Certification required
• ACLS or NALS or PALS or TNCC or NRP certification, as required by facility or department
• Certification in specialty area preferred
• One (1) year of experience in acute care setting preferred

About Capital Medical Center

MultiCare Capital Medical Center is a 107-bed community hospital providing award-winning care to Olympia and surrounding communities. Recognized for excellence in patient safety, the hospital offers more than 20 specialties including emergency services, surgical care and a dedicated birth center — all delivered with compassion and integrity.

About the Olympia Community

As Washington’s capital, Olympia combines historic charm with natural beauty along southern Puget Sound. A stable workforce and well-supported schools complement a thriving downtown with eclectic shopping, dining and cultural experiences. Residents enjoy over 40 parks and trails, saltwater beaches and forested landscapes — perfect for outdoor enthusiasts.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $48.09 - $93.38 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

Employment Type:

Part time

Shift:

12 Hour Day Shift

Description:

Float Pool -Part Time Days

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. Loyola Medicine is part of a three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.  

If you are interested in working for a regional leader in healthcare, delivering compassionate care and improving the lives of those in our communities, join the Loyola team and become Loyola Strong! 

What you will do: 

• Performs a variety of direct patient care procedures 
• Assists with completion of patient testing and treatment procedures   
• Assists physician and professional staff in equipment supply and set up. 

• Assists with ambulating patients with assistive devices   

• Performs required documentation and communicates in a competent and effective manner to meet patient and/or family needs and regulatory requirements.
• Maintains strict confidentiality of patients, employee and department information to ensure patient rights. 

• Utilizes time and resources effectively to promote quality and cost outcomes. 

What we offer: 

• Tuition reimbursement for all full and part-time colleagues effective first day of employment 

• Benefits day one (Including: Medical, Dental, Vision, PTO, Life, STD/LTD, etc.) 

• Retirement savings account with employer match 

• Generous paid time off program + 7 paid holidays 

• Employee referral incentive program 

• State of the art equipment, unlimited CEU’s and supportive team approach 

• DailyPay! Work today/Get paid today 

• Competitive Shift Differentials 

What you will need for this job: 

• Valid IDPH CNA Certification

• CPR/BLS - American Heart Association 

Compensation and Benefits: 

Salary Range: $17.30 - $26.81 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. 

Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Full time

Shift:

Description:

Position Purpose:

• Scheduler II schedules procedures following approved Medical Group, hospital and Patient Care Services policies and procedures.
• Specialty: Heart and Vascular  
• Location: 477 Cooper Road, Suite 200, Westerville, Ohio 43081
• Hours of office: Monday – Friday 8:00a – 4:30pm

What You Will Do:

• Responsible for obtaining, recording and relaying accurate information required for scheduling cases.
• Communicates pertinent clinical/scheduling information to the physicians, nurses and scheduling team and members of the Service Line
• Coordinates multiple procedures when scheduling cases as well as completes pre-procedure task
• Functions as a liaison between the physicians, patients, referring physicians, and members of the Service Line

Minimum Qualifications:

• Education: High school graduate or equivalent
• Experience: Minimum of two to three years experience working with scheduling, physician practices, hospital units/ancillary departments

Position Highlights and Benefits:

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement.
• Relocation assistance (geographic and position restrictions apply).
• Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

SUMMARY:

Assist physicians in providing high-quality patient care, while also exhibiting strong customer service skills to our patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Assists with direct patient care procedures and related tasks such as: lab tracking and data entry, document management, obtaining patient histories and vital signs, verifying medication lists, preparing charts and pre-visit planning

• Performs routine specialized procedures, such as EKGs, rapid strep, urine dips, spirometry, nebulizer treatments, etc.

• Administers injections including vaccines and medications

• Educates and advises patients on specified medical issues within established parameters

• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations

• Work quality reports to ensure gaps of care are closed and maintain consistent quality scores

• Maintains stock levels for medicines and medical supplies as needed

• Monitors and audits vaccine refrigeration temperature in line with Department of Health Regulations

• Practices safety, environmental and/or infection control methods

• Complies with OSHA and DOH standards

• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy

• Adheres to Brown Health Medical Group guidelines for protecting patients’ demographic, clinical and financial information

• Provides superior customer service and outstanding patient care

• Attend meetings/workshops as they relate to current position and office workflows

• Performs other miscellaneous job-related duties as assigned

BASIC KNOWLEDGE:

• High School graduate or equivalent required.

• Able to read, write and speak English.

• Basic Life Support Certification required.

• Completion of a medical assistant certification preferred.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

This position requires travel between three Mohs surgery sites:

• 375 Wampanoag Trail, East Providence, RI

• 400 Bald Hill Rd., Warwick, RI

• 65 Village Square Dr., South Kingstown, RI

​

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

East Providence-375 Wampanoag Trail - 375 Wampanoag Trail East Providence, Rhode Island 02915

Work Type:

M-F 7/7:30 - 3:30/4

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

Yes

Primary City/State:

Chandler, Arizona

Department Name:

East Valley Cardiology-Clinic

Work Shift:

Day

Job Category:

Administrative Services

Health care is changing, and it’s our goal to create a new model to answer America's health care challenges today and in the future. Our passionate and talented teams will be the change on the health care landscape in our communities – big and small. If taking access and delivery from complex to easy, from costly to affordable and from unpredictable to reliable sounds interesting to you, we want to hear from you. 

Bring your desire to learn and grow with us to our ever-growing Multispecialty clinic, where you’ll be working side by side with medical staff to create a great patient experience. As a Referral Specialist for Cardiology, you will have an opportunity to work with a wonderful team helping patients. You will have regular opportunities to learn new things and utilize your exceptional customer service skills to make a difference in the lives in our patients. You will have a daily opportunity to learn new things and utilize your decision-making skills to make a difference in the lives in our patients.

Shift: Monday-Friday 8:30am-5pm

Location: 1125 S. Alma School Rd. Ste 310. Chandler, AZ 85286

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY
This position is responsible for coordinating referral orders for a continuation of treatment, such as specialty services and diagnostic testing within a primary care practice. This position provides all pertinent clinical information needed for the payor authorization and the facility or specialist prior to the services being rendered. The position is responsible for tracking and managing all referrals with the intention and outcome to close any patient care gaps, along with providing documentation to promote team awareness.

CORE FUNCTIONS
1. Schedules appointments for specialty physician services and diagnostic testing per provider request and communicates with the patient on a timely basis for all scheduling requirements

2. Acts as a liaison between patients, providers and staff members for patients’ referral and follow up needs. Provides prompt and professional service for the patients by assisting in educating patient/family and assisting patients with external resources when needed.

3. Provides all pertinent clinical information needed for the payor authorization, the facility or specialist prior to the services being rendered by verifying coverage, obtaining authorization and communicating with receiving facilities

4. Tracks and manages all referrals by monitoring outstanding referrals at 30/60/90 day intervals and following up with patients if appointments are not kept

5. Applies knowledge of medical terminology and maintains up to date knowledge of insurance environment. Utilizes internal and external resources to seek knowledge about regulations regarding various payor sources

6. Collaborates with outside referral sources and other community resources. Maintains an updated list of community resources and networks with colleagues to develop additional referral sources

7. This position has frequent communications with patients, physicians, staff, and third party payers. The position must work with and understand the concepts of managed health care and be able to prioritize tasks within established guidelines with moderate supervision

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Possesses 1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry.

Knowledge of HIPAA regulations. Strong customer service focus and willingness to problem solve. Effective verbal and written communication skills and the ability to manage competing priorities. Must be proficient with commonly used office software.

PREFERRED QUALIFICATIONS

Previous knowledge of managed care concepts. Working knowledge of medical terminology and ICD-9 and CPT codes.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

02050 AMG Aurora Highland Ave - CardiologyFull timeYes40

Monday - Friday 8am-5pm

Cardiology (inpatient or outpatient) experience preferred, but willing to teach.

Primarily a phone nurse position, managing in-baskets: phone calls, MyChart messages, results, refills, authorizations, etc. Occasional tasks include starting IVs, IV push medications, responding to rapid responses, etc.

Cardiology Sites:

1221 N. Highland Ave., Aurora IL - Main site

1508 Aurora Ave., Naperville IL - Main site

2500 W. Fabyan Pkwy., Batavia IL

82 Miller Dr., North Aurora, IL

Pay Range:

$35.50 - $53.25

Job Description Summary:

The Ambulatory and Outpatient Registered Nurse (RN), a member of Advocate Health Nursing Professional Governance community, provides high- quality, patient-centered care through evidence-based practice, clinical expertise, and compassionate care delivery in an ambulatory care setting. The RN collaborates with interdisciplinary teams, advocates for patient needs, and upholds professional practice standards to promote optimal health outcomes.

Where You Will Work:

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

 

We’re Looking For:

Completion of an accredited or approved program in nursing

Registered Nurse license issued by the state in which the teammate practices

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association

Minimum of 1 year of RN experience is preferred.

What You’ll Do:

Schedule: Monday – Friday, 8am-5pm

 

As a skilled and compassionate RN, you will play a pivotal role in providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care in accordance with established standards, policies, and procedures.

Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum.

About This Location:

1221 N. Highland Ave. Aurora, IL – (Primary Location)

1508 Aurora Ave. Naperville, IL – (Primary Location)

2500 W. Fabyan Pkwy. Batavia, IL

82 Miller Dr. North Aurora, IL

 

Be the Nurse Who Redefines Care.

At Advocate Health, being a nurse means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Nurse community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all.

Your feedback matters. Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

• Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.
• Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.
• Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.
• Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.
• Maneuver foot pedals on carts or machines.
• Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.
• Must be able to respond quickly to changes in patient and/or unit conditions.
• Physical Abilities Testing may be required.
• Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.

Ready to Take the Next Step:

Apply Now!

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Summary

Job Description:

Seeking Laboratory Phlebotomist!

Part-time (25 hours weekly), Monday-Friday 8:00am-1:00pm

BHMG Floyd - 7725 Highway 62, Charlestown, IN

Southern Indiana/Louisville, Kentucky area

Patient Services Technician I (PST I) is an integral part of the pre-analytical Laboratory team.  Their responsibilities include collection and integrity of laboratory specimens, delivery of specimens and information relating to the specimen or patient to the appropriate department.  The PST I must demonstrate competency in phlebotomy and either registration of patients or processing of specimens.

Position/Opportunity Highlights:

• Opportunity to work in a Regional, Non-Profit, Community Hospital
• Opportunity to work in an excellent working environment
• Opportunity to work for an organization that promotes continued education 

Qualifications: 

• High school diploma or equivalent
• BLS certification from approved BLS course required, will provide training
• One year of phlebotomy experience preferred

We offer competitive salaries and excellent benefits.  We are conveniently located 10 minutes from downtown Louisville at 1850 State Street, New Albany, IN 47150. EOE. 

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

02330 AMG Westhaven - PodiatryFull timeYes36

Mon-Fri. Hours will consistently vary between 7:30am-5:00pm.

Will require Nail Care Certification to be obtained after hire.

Pay Range:

$35.50 - $53.25

Major Responsibilities:

• Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices. 
• Utilizes the nursing process to assess, plan, diagnose, implement, and evaluate nursing care, engaging patients and families through the continuum of care. 
• Monitors patient conditions, adjusts care plans, mobilizes resources, and collaborates with the care team to influence care outcomes. 
• Upholds and promotes a culture of safety. 
• Continuously evaluates patient, team, and unit outcomes, taking action as needed. 
• May administer medications, treatments, and therapies safely and according to clinical protocols and procedures. 
• Demonstrates effective communication, feedback, and conflict resolution, fostering team collaboration and appropriate delegation. 
• Pursues professional development, completes required education, and maintains certifications. 
• Adhere to the ANA Code of Ethics and practices ethical decision-making, respects interdisciplinary roles, and contributes to integrated, unbiased patient care. 
• Appropriate delegation to other Registered Nurses, Licensed Practical Nurses, and unlicensed assistive personnel (i.e., nurse aides, credentialed medical assistants, etc.). 
• Maintains accurate, timely EHR documentation. 
• May be required to float to other units, departments, care areas, or facilities within the designated service area to meet patient care needs. 
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. 

Minimum Job Requirements 

Education

Graduate of a Board of Nursing approved nursing education program. 

Certification / Registration / License 

• Basic Life Support (BLS). Additional education, training, certifications, or experience may be required based on specialty. 
• Active registered nurse (RN) multi-state compact and/or single-state license with privileges to practice in the state(s) where the RN is providing client nursing services 

Note: Licensed nurses practicing via telehealth/telenursing/virtual modalities are required to be licensed or hold the privilege to practice in the state(s) where the client(s) is/are located. Licensed nurses are responsible and accountable for knowing, understanding, and practicing in compliance with the laws, rules, regulations, and standards of practice of the state(s) where the client(s) is/are located. 

Experience

Typically requires 1 year of experience in clinical nursing. 

Knowledge / Skills / Abilities 

• Strong clinical judgment and critical thinking. 
• Time management, prioritization and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work in a fast-paced, dynamic environment. 
• Proficiency in operating computer functions (e.g., E-mail, electronic records, digital platforms etc.) clinical, aviation, maintenance, communications, and administrative departments.  

Physical Requirements and Working Conditions

• Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. 
• Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. 
• Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. 
• Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. 
• Maneuver foot pedals on carts or machines. 
• Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. 
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. 
• Must be able to respond quickly to changes in patient and/or unit conditions. 
• Physical Abilities Testing may be required. 
• Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. 

Preferred Job Requirements 

Education

Bachelor of Science degree in Nursing (BSN) 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

We are so glad you are interested in joining Sutter Health!

Organization:

PAMF-Palo Alto Medical Foundation CAD

Position Overview:

Provides clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks supporting the delivery of high-quality patient care. Helps ensure smooth patient and workflow within the department and assists the patient care team in implementing the medical plan of care. Integrates education, technical competence, and patient interaction skills to gain confidence and cooperation from the patient, their family/support group, and other healthcare providers. Performs all duties under the direction of a clinician.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

EDUCATION:

HS Diploma: High School Diploma or General Education Diploma (GED)

Other: Graduate of a Medical Assistant program (Must present diploma within 90 days)

Completion of Medical Assistant externship (160 hours)

CERTIFICATION & LICENSURE:

BLS-Basic Life Support Healthcare Provider

TYPICAL EXPERIENCE:

1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

General knowledge of various medical procedures, views, and equipment.

Basic understanding of human anatomy, physiology, pathology, and medical terminology.

Competent and validated in basic Medical Assisting skills such as taking vital signs, preparing patients for exam, and administering injections.

Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.

Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.

General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook) and electronic health record (EHR).

Ability to
-prioritize assignments and work within standardized policies, procedures, and scientific methods to achieve objectives and meet deadlines.
-work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
-identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
-build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $33.66 to $47.12 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Part Time Position

At Houston Methodist, the Patient Experience Specialist position is responsible for design, implementation, and evaluation of tools, products, processes/tactics to enhance the patient experience. Responsibilities for this position include, but are not limited to, rounding, reporting, staff coaching and training, and unit assessments. The Patient Experience Specialist position will recommend appropriate interventions designed to meet specific patient experience targets and objectives and will prioritize areas of need within the hospital with guidance from local and system leadership. This position will also support the facilitation of performance improvement processes to support continuous improvement in the provision of safe, quality patient care and will work in collaboration with the system patient experience resources to identify and recommend best practices.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Bachelor’s degree in healthcare administration, business administration, or health sciences field preferred

EXPERIENCE

• Two years of experience in a healthcare, medical research, or academic setting with an emphasis on project management experience

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Excellent time management skills and ability to work with multiple time-critical priorities
• Strong knowledge of Microsoft Office products (Word, Excel, PowerPoint, and Outlook)

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Maintains familiarity with the work of clinical staff, physicians, and administration to successfully identify appropriate contacts for project monitoring and data collection.
• Effectively communicates with key contacts to obtain information that relates to strategic initiatives as highlighted by site and system patient experience leadership.
• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Contributes towards improvement of department scores for employee engagement, i.e., peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Participates on committees and task forces as assigned, ensuring that critical objectives are clearly explained, and action items are appropriately delegated. Follows up on action items as necessary to ensure completion of assignments.
• Partners with clinical and non-clinical areas to develop department-specific programs to sustain a culture of ICARE values, safety and personalized service supporting standardization of the Houston Methodist Experience.
• Provides coaching and training on best practices consistent with handling of patients concerns; coordinates improvement initiatives resulting in enhanced organization/ system’s image.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Composes meeting minutes for committees and department meetings as assigned.
• Maintains associated project tracking and accountability systems, creates files, and develops effective presentation tools and/or reports for significant activities. Utilizes technology resources to conduct research for assigned projects.
• Facilitates performance improvement initiatives and patient satisfaction best practices in collaboration with system patient experience resources.

FINANCE ESSENTIAL FUNCTIONS

• Helps minimize excess cost(s) by assisting and recommending solutions in achieving departmental objectives.
• Utilizes resources with cost-effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Represents the Houston Methodist Experience before hospital and professional entities and develops positive working relationships.
• Support system innovative and technology indicatives and processes to improve patient experience outcomes.
• Participates in special projects and department initiatives and seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.


Houston Methodist is an Equal Opportunity Employer.

Job Description:

The Security Officer provides a safe environment for patients, visitors, employees, and volunteers, typically in an office or ambulatory clinic setting. This position is responsible to monitor visitor or patient activity, monitor the premises in and around the facility , enforce policy, provide assistance and direction, respond to emergencies, and to provide protection for employees, visitors, and Intermountain property.

$1,000 Sign-On Bonusfor Full-Time Security Officers!

Apply today and start your career with Intermountain Health while taking advantage of this limited-time sign-on bonus opportunity.

Essential Functions

• Operates and monitors security technology systems, including surveillance cameras, access control systems, and alarm systems. Ensures proper functioning and maintenance of security equipment.
• De-escalation: Security officers use verbal and non-verbal strategies to calm individuals and resolve conflicts peacefully, minimizing the need for physical force.
• Dealing with Violent Patients: They intervene to protect the safety of everyone involved when patients act aggressively or violently, including using physical restraints when necessary.
• Regulatory Compliance: Ensuring compliance with regulations such as HIPAA when reporting crimes or incidents, disclosing only the minimum necessary information to law enforcement.
• Bomb Threat/Suspicious Package Responses: Trained to respond to bomb threats and suspicious packages, following protocols to ensure the safety of the facility.
• Participation in Drills: Engaging in exercises like infant abduction and active shooter scenarios to prepare staff for real-life situations.
• Conducting Searches: Performing respectful and safe searches of patients and searching for narcotics, ensuring compliance with legal requirements.
• Safety Inspections: Conducting inspections of walking surfaces, fire extinguishers, and overall facility safety to mitigate risks.
• Parking Enforcement: Enforcing parking regulations to ensure safety and accessibility, focusing on enhancing the patient experience.
• Investigations: Collaborating with HR and law enforcement to conduct investigations, following protocols for disclosing patient information, and ensuring facility safety.

Skills

• Law Enforcement
• Parking
• Public Safety
• Lockout Tagout
• Fire Drills
• Key Control
• Exterior Design
• Patient Transportation

• Communication
• Situational Awareness
• Decision Making

Minimum Qualifications

• Current Driver’s License (if applicable for the role).
• Current Basic Life Certification (BLS) for healthcare providers or willing to obtain within 90 days of hire.
• At least 21 years of age.

Preferred Qualifications

• One-year previous law enforcement, corrections, public safety, military police or security experience.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Good Samaritan Hospital

Work City:

Lafayette

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.45 - $27.04

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

We are so glad you are interested in joining Sutter Health!

Organization:

PAMF-Palo Alto Medical Foundation ALD

Position Overview:

Provides clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks supporting the delivery of high-quality patient care. Helps ensure smooth patient and workflow within the department and assists the patient care team in implementing the medical plan of care. Integrates education, technical competence, and patient interaction skills to gain confidence and cooperation from the patient, their family/support group, and other healthcare providers. Performs all duties under the direction of a clinician.

Job Description:

Provides clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks supporting the delivery of high-quality patient care. Helps ensure smooth patient and workflow within the department and assists the patient care team in implementing the medical plan of care. Integrates education, technical competence, and patient interaction skills to gain confidence and cooperation from the patient, their family/support group, and other healthcare providers. Performs all duties under the direction of a clinician.

EDUCATION:

HS Diploma: High School Diploma or General Education Diploma (GED)

Other: Graduate of a Medical Assistant program (Must present diploma within 90 days)

OR Completion of Medical Assistant externship (160 hours)

CERTIFICATION & LICENSURE:

BLS-Basic Life Support Healthcare Provider

TYPICAL EXPERIENCE:

1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

General knowledge of various medical procedures, views, and equipment.

Basic understanding of human anatomy, physiology, pathology, and medical terminology.

Competent and validated in basic Medical Assisting skills such as taking vital signs, preparing patients for exam, and administering injections.

Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.

Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.

General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook) and electronic health record (EHR).

Ability to

-prioritize assignments and work within standardized policies, procedures, and scientific methods to achieve objectives and meet deadlines.

-work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

-identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

-build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

Rotating Weekends

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $33.66 to $47.12 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

02050 AMG Barrington 400 W Northwest Hwy - CardiologyFull timeYes40

Monday through Friday support call center and front desk operations 8am-5pm. No nights, weekends, or holidays.

Pay Range:

$19.80 - $29.70

Job Description Summary:  

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.  

  
Where You Will Work:  

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.  

We’re Looking For:  

• High school diploma or equivalent.  

• One to two years related customer service experience  

• Experience handling difficult callers/customers/patients.  

What You’ll Do:  

 Monday through Friday support call center and front desk operations 8am-5pm. No nights, weekends, or holidays.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    

As a key member of the ambulatory care team, you will:   

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.  

• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.  

• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.  

About This Location:  

Our highly experienced team of cardiologists and heart specialists in Hoffman Estates, IL, can diagnose and treat all types of heart and vascular conditions and diseases. We’re located off Grand Army of the Republic Highway. Our street address is 4847 Hoffman Blvd., Hoffman Estates, IL 60169. Our physician offices are conveniently located in the Advocate Outpatient Center on 4847 Hoffman Blvd in Hoffman Estates. Our street address is 4847 Hoffman Blvd., Hoffman Estates, IL 60169. When you’re looking for expert cardiology specialists serving Hoffman Estates, Schaumburg, Streamwood, Palatine, Rolling Meadows and Bartlett, visit our Advocate Heart Institute team in Hoffman Estates, IL.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  

 

Physical Requirements and Working Conditions:   

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.   

• Exposure to ill patients.   

• Ability to work under stressful conditions with demanding customers.  

• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.  
     

Ready to Take the Next Step:  

Apply Now!  

 

 

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$17.91 - $32.23

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Friday, Monday, Thursday, Tuesday

Scheduled Hours:

8:30 - 5p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

32

Cost Center:

34000 - 8002 Medway Central Scheduling

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Secretary, Medical Admin Sr provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. In addition to performing the full scope of Secretary, Medical Admin responsibilities, this position may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serves as the primary liaison for clinical, academic, and administrative functions. The Secretary, Medical Admin Sr ensures the highest standards of professionalism, confidentiality, and customer service while supporting the operational efficiency of the medical office.

II.    Major Responsibilities
1.    Patient Scheduling, Registration, and Coordination
•    Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
•    Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
•    Assists with new patient intake, including collecting demographic and insurance information.
•    Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
2.    Communication and Customer Service
•    Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
•    Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
•    Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
•    Escorts patients to examination rooms and chaperones examinations as required.
3.    Documentation, Transcription, and Correspondence
•    Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
•    Proofreads and edits materials for grammar, spelling, format, and style.
•    Composes or prepares standard letters and forms for review.
•    Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
4.    Meeting, Program, and Faculty Support
•    Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes.
•    Makes travel arrangements for conferences, meetings, and other events.
•    May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned.
5.    Billing and Financial Processing
•    Collects patient copayments, processes payments, and maintains records for daily deposits.
•    Performs on-site charge entry for submission to billing.
6.    Office and Administrative Operations
•    Prepares and processes routine administrative paperwork, such as expense/purchase requisitions, and time sheets, ensuring timely submission.
•    Maintains confidential files and records for medical and administrative purposes; coordinates retrieval of records as needed.
•    Monitors office supply inventory and ensures basic maintenance of office equipment.
•    Coordinates medical office activities, including training, scheduling work for assigned staff, providing guidance on policies and procedures, recommending process improvements, and monitoring performance.

All responsibilities are essential job functions.

III.    Position Qualifications
License/Certification/Education:
Required:
1.    High School diploma or equivalent.
Preferred:
1.    Completion of a medical secretary, medical assistant, or related vocational training program.
Experience/Skills:
Required:
1.    2 years of experience in a medical office or healthcare setting.
2.    Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
3.    Strong organizational, communication, and customer service skills.
4.    Ability to maintain confidentiality of patient and organizational information.
5.    Demonstrated ability to manage multiple priorities in a fast-paced environment.
Preferred:
1.    Previous experience providing administrative support in an academic medical office.
2.    Familiarity with medical terminology, insurance authorization processes, and clinical workflows.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Primary Location:

UofL Phys Outpatient - ULP - AMG

Address:

401 E. Chestnut St
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care.

Job Description:

Essential Functions:

• Welcomes patients and visitors by greeting warmly and answering or referring inquiries

• Utilizes Centricity Business Practice Management System, registers patients according to standard procedures

• Ensures availability of treatment information by filing and retrieving patient records

• Schedules appointments for patients

• Scans and files administrative and medical information in patient’s medical record

• Makes appointment reminder calls to patients with upcoming appointments

• Maintains forms and office supplies required for call center activities

• Participates in staff and educational meetings

• Maintains operations by following policies and procedures; reporting needed changes

• Contributes to team effort to assure excellent patient care and service

Other Functions:

• Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve. Provides our customers with prompt service

• Listens attentively to customers in order to fully understand their needs

• The messages to customers and team members should be delivered with courtesy, clarity and care. We communicate pertinent clinical/work status information to employer and other team members as assigned 

• Interacts effectively and in a supportive manner with persons of all backgrounds

• Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times

• Provides efficient and professional telephone services

• Maintains compliance with all company policies, procedures and standards of conduct

• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

• Performs other duties as assigned

Additional Job Description:

City/State

Virginia Beach, FL

Work Shift

First (Days)

Overview:

Overview

The Enterprise Resilience Role helps strengthen the organization’s ability to anticipate, withstand, respond to, recover from, and adapt to cyber, technology, operational, and third-party disruptions. The role connects technical recoverability with business continuity and critical business service outcomes. It partners across Cyber Security, Information Technology, Disaster Recovery, Business Continuity, Emergency Management, business operations, and vendor management to establish consistent resilience requirements, validate recovery capabilities, track gaps, and drive measurable improvements.

This is a hands-on role for someone who can work across technical and business teams, bring structure to a developing enterprise program, and translate resilience risks into clear actions and decisions.

Key Responsibilities 

• Support the development, implementation, and continuous improvement of the Enterprise Resilience Program, including governance, standards, procedures, playbooks, reporting, and program documentation.

• Help identify and maintain Critical Business Services and map the people, processes, technology, data, facilities, and third parties required to deliver them.

• Partner with business and technology owners to define and validate impact tolerances, recovery time objectives, recovery point objectives, minimum service levels, and recovery priorities.

• Plan, coordinate, and document resilience assessments, business impact analyses, tabletop exercises, disaster recovery tests, cyber recovery exercises, and simulations.

• Track findings, risks, decisions, owners, due dates, and corrective actions through closure; identify recurring themes and escalate material gaps when needed.

• Enhance backup and recovery capabilities, including Rubrik, Azure-native backups, SQL-native backups, and Veeam.

• Improve ransomware-resilient recovery capabilities through immutable backups, clean-point validation, data-integrity checks, malware-aware recovery practices, and secure restoration workflows.

• Help build and mature the isolated recovery environment, including automation of restoration testing and repeatable validation of recoverability.

• Participate in disaster recovery exercises with infrastructure, application, security, and business teams to confirm that systems, data, integrations, and business processes can be restored and validated.

• Coordinate cyber, business, and enterprise tabletop exercises to test decision-making, communications, downtime procedures, manual workarounds, escalation paths, and recovery actions.

• Support containment, response, and recovery activities during disruptive events, including coordination across technical and business teams and documentation of key decisions.

• Conduct after-action reviews and convert lessons learned into prioritized, assigned, and measurable improvements.

• Assess third-party resilience capabilities supporting critical services, including continuity plans, recovery commitments, testing evidence, dependencies, concentration risks, and contingency options.

• Develop dashboards, metrics, and executive-ready reporting for recovery readiness, testing coverage, unresolved risk, remediation progress, and resilience maturity.

• Create clear technical and business documentation, standards, procedures, and repeatable processes that reduce manual effort and improve consistency.

• Promote resilience awareness by helping stakeholders understand their roles before, during, and after a disruption.
  

Education

• Bachelor's (Preferred)

Certification/Licensure

• Relevant certifications such as CISSP, CISM, CBCP, CRISC, or Microsoft Azure certifications.  (Preferred)

Experience

• With a degree: Minimum of 3 years of relevant experience in IT program/project management.
• Five or more years of experience in enterprise resilience, cyber resilience, disaster recovery, business continuity, infrastructure, information security, risk management, or a related discipline. 

• Working knowledge of ransomware-resilient recovery, immutable storage, clean recovery, isolated recovery environments, and restoration validation. 

• Experience planning or supporting disaster recovery tests, tabletop exercises, incident response activities, or business continuity exercises. 

• Ability to analyze complex service dependencies and connect technical recovery capabilities to business and operational outcomes. 

• Experience documenting risks, control gaps, corrective actions, procedures, and evidence in a structured and auditable manner. 

• Strong project coordination and follow-through, including the ability to manage multiple workstreams, owners, dependencies, and deadlines. 

• Clear written and verbal communication skills, with the ability to explain technical risk and recovery issues to both technical and business audiences. 

• Ability to remain organized and effective during high-pressure incidents and work constructively across teams where processes or ownership are still maturing. 
• Preferred Qualifications 
  • Experience in healthcare, another highly regulated industry, or a complex organization with critical 24/7 operations. 
  • Knowledge of business impact analysis, critical business services, impact tolerances, crisis management, third-party resilience, and operational resilience practices. 
  • Familiarity with cloud resilience patterns, particularly Microsoft Azure, including identity, data, application, infrastructure, and regional recovery considerations. 
  • Experience creating resilience metrics, reporting, dashboards, maturity assessments, or executive presentations. 
  • Relevant certifications such as CISSP, CISM, CBCP, CRISC, or Microsoft Azure certifications. 
  • Enterprise resilience assessments that include technology, business operations, workforce, facilities, data, and critical third parties. 


We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $120,744.00 - $183,164.80 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.


Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

SUMMARY:

Under the general supervision of the Senior Dietitian, Clinical Dietitian and /or Lead Dietetic Technician, performs duties such as but not limited to maintaining and updating data in the CBORD computerized nutrition system, including patients’ food selections, printing and reviewing tray tickets and reports. Also calculates calorie counts, plans meals to specified goals and communicates special diet orders and nutrition plans with Dietitians, Dietetic Technicians, , food service staff, and families as needed. Communicates and coordinates menu changes among multiple groups to ensure patients’ safety.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES:

1. Carries out functions in a compassionate and sensitive manner regarding needs of pediatric patients admitted for psychiatric diagnoses and/or autism and developmental disabilities.

2. Works independently while maintaining a high level of communication with Clinical Dietitian(s), Dietetic Technicians, nursing, interdisciplinary team members and the food service operations team.

3. Accurately enters and updates patient data in CBORD such as meal selections/orders/ preferences/ special requests for food.

4. Collects patient intake information and calculates calorie counts for dietetic technicians to record in the patients’ medical records .Assists patients with combination and difficult diet orders and allergies with finding menu selections.

5. Checks meal trays for accuracy on assigned units. Rounds on patients at meal time to obtain patient satisfaction information and supplement preferences.

6. Communicates effectively, timely and courteously with patients, staff, and the production team when obtaining meal choices to enter into CBORD.

7. Communicates patients’ needs with the clinical nutrition and food production team to ensure patients’ safety, following Clinical and Food and Nutrition policies.

8. Reviews LifeChart records of patients to obtain information about admission dates, discharges, food allergies and diet orders to ensure that data is interfaced to CBORD.

9. Problem-solves technical problems as needed.

10. Develops and updates menus/meal plans for special diets and corrects menus for nutritional balance.

11. Prints menus, tray tickets, reports, calorie count worksheets and updates menu selections throughout the shift.

12. Monitors patients’ intake for nutritional adequacy as appropriate; relays information to Dietetic Technician and/or Clinical Dietitian.

13. Assists with nutrition related in-services to departmental and hospital staff. Guides and educates interns, and other staff as assigned.

14. Completes other duties as assigned by Clinical Dietitians, Dietetic Technicians and/or Foodservice Management Team.

MINIMUM QUALIFICATIONS:

• Strong background in computers and/or food service.
• Basic knowledge of the nutritional values of food and food groups through attending an ASCEND recognized nutrition program or comparative experience. Strong interpersonal communication and customer service skills.
• Oral and written communication skills necessary to communicate effectively with patients, families and hospital personnel in communicating nutrition care plans, etc.
• Demonstrate knowledge, skills and compassion necessary to provide care to pediatric patients with the consideration of psychiatric diagnoses, developmental disabilities, and cultural patterns in each step of the care process.
• Basic computer skills with ability to utilize CBORD, LifeChart and other software databases, Microsoft Word, Excel, Outlook, iRounds.

EXPERIENCE:

• One-year experience in food service is preferred. Experience with pediatric and/or psychiatric patients is highly desirable.
• Minimal exposure to communicable diseases when in contact with patients. Must be constantly aware that some patients may exhibit physical behaviors.
• Provides functional guidance to junior staff as required.

Pay Range:

$18.00-$27.13

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

Mon-Sun 5:30a-7p, variable

Work Shift:

Variable

Daily Hours:

8 hours

Driving Required:

No