• Three 12-hour night shifts 1900-0700
• Every third Weekend and holiday commitment
• Night shift different pay
• Up to $20,000 Loan Forgiveness
• Up to $7,200 Education Assistance

Pay Range:

9LM is a 23-bed medical telemetry floor. We care for adult patients 18 -100+ years with multiple medical conditions including: COVID, COPD, Pneumonia, Congestive Heart Failure, Diabetes, Renal Failure and Alcohol/Opioid Withdrawal. You will manage: Telemetry Monitoring, Wound Care, Foley Catheters, Rectal Tubes, Titrating Medications (i.e., Protonix, Insulin, Cardizem, Lasix), and use care of the elderly principles (ACE). We are a fast-paced medical unit partnering with our Hospitalist Physicians. We pride ourselves in working as a team and have a wealth of experience from which you will learn and grow. Come join our dynamic team!

Major Responsibilities:

• Uses the nursing process to assess the needs of the patient, plan and implement individualized interventions and evaluate the effectiveness of the plan of care. Includes the patient and family in planning and implementing care and develops and maintains a therapeutic relationship throughout the healthcare continuum.
• Anticipates and recognizes significant changes in the patient’s condition, status, and need for care. Provides ongoing assessment of the patient and takes appropriate actions when changes occur. Anticipates and alters the plan of care as needed, mobilizes appropriate resources, and collaborates with other health care team members to coordinate patient centered care.
• Implements strategies to reduce patient risk and increase patient safety. Assesses patient and family readiness to learn and individualizes the approach as necessary. Works collaboratively to develop strategies to meet the learning needs of the patient and family.
• Actively coordinates the discharge plan utilizing an interdisciplinary approach. Applies evidence-based practice to deliver patient care. Consistently incorporates nursing and regulatory standards of care into practice.
• Provides ongoing evaluation of patient, team, and unit outcomes and is empowered to take appropriate action when changes are needed. Supports shared governance activities and initiatives to improve processes and patient outcomes.
• Demonstrates effective communication, feedback, and conflict resolution skills. Promotes collaboration among healthcare team members. Assumes a leadership role in the care team and delegates appropriately to unlicensed personnel.
• Promotes a culture of safety through identifying threats to patient safety and intervening to prevent patient harm. Reports patient safety events and near misses in a timely manner. Seeks to identify potential safety issues and assists in the implementation of corrective actions.
• Applies ethical decision making, demonstrates respect and understanding for peers, and other clinical disciplines. Participates as an effective member of the patient care team to formulate an integrated, unbiased, individualized approach to care.
• Participates in quality/process improvement initiatives to improve the functions of the department and the patient care experience.
• Participates in professional activities which contribute to personal professional development and the development of others. Seeks opportunities to be taught, coached, and mentored. Attends required meetings/educational programs and completes annual competencies in a timely manner.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• Registered Nurse license issued by the state in which the team member practices, and
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA).

Education Required:

• Completion of an accredited or approved program in Nursing.

Experience Required:

• Typically requires 1 year of experience in clinical nursing.

Knowledge, Skills & Abilities Required:

• Demonstrates progression to provide holistic patient care and the ability to view clinical situations from a patient and family focus.
• Demonstrates progression to recognize situational changes that require unplanned or unanticipated interventions, and responds to situations with confidence, timeliness and flexibility.
• Proficient computer skills, use of electronic mail and electronic medical records systems.
• Excellent communication (written and verbal), listening and interpersonal skills.
• Demonstrates human relation skills with the ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians. Ability to take initiative and work collaboratively with others.
• Demonstrated ability to effectively make critical, independent decisions.
• Excellent organization, prioritization and problem-solving skills.
• Demonstrates time management skills with an ability to multi-task and prioritize in an environment with frequent interruptions.
• Demonstrates coordination, collaboration, delegation and team building skills.

Certification Addendum:

• Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others)

Physical Requirements and Working Conditions:

• Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.
• Must be able to:
• lift up to 50 lbs. from floor to waist.
• lift up to 20 lbs. over the head.
• carry up to 40 lbs. a reasonable distance.
• Must be able to:
• push/pull with 30 lbs. of force.
• perform a sliding transfer of 150 lbs. with a second person present.
• Position requires use of foot pedals on carts or machines.
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.
• Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

#AuroraGMKERN

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

This is a fully remote at home position.

Must have High Speed Internet.

Every Saturday & Sunday with the potential for holidays.

Pay Range:

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Monday-Friday 8-hour shifts scheduled between 7am-5pm. Will cover at the following clinics: Women's Health, MFM, Urogyne, Urology, Men's Health, General & Plastic Surgery.

Pay Range:

Job Description Summary: 

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records. 

Where you will work:

Our specialty physicians at Advocate Aurora Health Care in Kenosha and Racine, WI provide the high-quality, personalized care you deserve. You will work with multiple disciplines including Cardiology, Chiro, Pulmonology, Neurology, Dermatology, Orthopedics, Gastroenterology, Endocrinology, ENT, Rheumatology, Pain Management, Neurosurgery, Podiatry and Family Practice.

We’re Looking For: 

• High school diploma or equivalent. 

• Two years related customer service experience, preferably in healthcare

• Experience handling difficult callers/customers/patients.

What You’ll Do: 

As a Patient Service Representative (PSR) Float, you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.   

As a key member of the ambulatory care team, you will:  

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. 

• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. 

• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records. 

About This Location: 

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. 

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. 

Physical Requirements and Working Conditions:  

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.  

• Exposure to ill patients.  

• Ability to work under stressful conditions with demanding customers. 

• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.  
  

Ready to Take the Next Step: 

Apply Now! 

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

• Three 12-hour shifts, 1900-0730 every third weekend rotation and rotating holidays

Pay Range:

Registered Nurse (RN) – Float 

Mt. Pleasant, WI, United States 

Where You Will Work: 

Med/Surge Garden is a 24-bed medical/surgical unit with mixed acuity, specializing in the care of stroke and oncology patients and Med Surg I is a 24-bed acute care unit specializes in medical-surgical, orthopedic, surgical, and trauma care, serving primarily surgical and orthopedic patients. Nurse-to-patient ratios for both Med Surg units are typically 5:1, and nursing assistant ratios are 6-7:1.

Our Med Surg units thrive on teamwork, accountability, and a drive for continuous improvement.

We’re Looking For: 

• Completion of an accredited or approved program in nursing 

• Registered Nurse license issued by the state in which the teammate practices 

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association   

What You’ll Do: 

• As a skilled and compassionate RN, you will play a pivotal role in providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care in accordance with established standards, policies, and procedures.  

• Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum.  

About This Location:  

At Aurora Medical Center – Mount Pleasant, we’re here to offer safe, patient-centered health care for all our community. Our medical center and adjacent medical office building offer inpatient and outpatient care, trauma level IV emergency care, a variety of specialty services, and lab and pharmacy.

Inside our hospital and medical office building, you’ll find high-tech medical and communication throughout from virtual check-in at office visits to in-room digital whiteboards displaying information for your hospital stay.

When you’re within our walls for care, you’ll experience the compassionate, quality care of our dedicated teams. You’ll be part of an integrated health care system where your doctors and health records follow you across the Aurora Health Care system for a smooth transition in care.

Wherever you are on your health care journey, we’re here to provide advanced, coordinated care while treating you as a whole person. Our environment and care practices are designed for optimal health and healing.

Be the Nurse Who Redefines Care. 
 At Advocate Health, being a nurse means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Nurse community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all. 
 Your feedback matters. Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. 

Ready to Take the Next Step: 

Apply Now! 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. 

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Department:

12264 Enterprise Corporate - IT Service Delivery

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Powershell, C#, SailPoint, SQL

Pay Range:

$38.20 - $57.30

Major Responsibilities:

Design, implement, and maintain complex IAM solutions, including IGA, PAM, and SSO, using various tools and technologies, such as SailPoint, Active Directory, IBM Verify, Azure AD, Okta, MFA, SAML, OAuth, and LDAP. Participate in testing, validation, and quality assurance of IAM solutions, ensuring functionality, performance, security, monitor and audit IAM systems, activities, and processes. Assist in developing and implement process improvement initiatives, backup and recovery procedures, and security optimization tasks within IAM. Perform troubleshooting, analysis and remediation of access and permissions issues. Assist working collaboratively with vendors at technical level to resolve problems and manage escalation.

Manage the identity lifecycle and access policies for users, groups, roles, and applications across the organization. Assist with investigations and responses to high-impact IAM incidents, assist team to contain and mitigate threats. Perform access reviews, risk assessments, vulnerability analysis and audits to ensure compliance with IAM policies and standards, and provide audit, privacy, legal and compliance support for IAM security/access related issues. Adhere to all procedures necessary to protect information systems from intentional or inadvertent modification, disclosure, or destruction.

Provide technical support and guidance to clients and internal teams on IAM-related matters, such as user provisioning, access requests, password resets, authentication issues, identity governance, identity verification, etc. Monitor and audit the IAM management systems and processes, make recommendations, take appropriate action to ensure the best performance, and generate reports and metrics. Responsible for developing and reporting on overall metrics of assigned areas of responsibility. Evaluate and implement improvements to monitoring protocols. Assist in creating and maintaining comprehensive IAM documentation, including architecture designs, IAM policies, process workflows, procedures, configurations, and compliance reports, and ensure they align with the best practices and industry standards.

Identify, implement security controls and remediate any IAM vulnerabilities, risks, or gaps, and implement corrective actions and preventive measures. Assist in ensuring IAM practices align with regulatory requirements (e.g. SOX, PCI DSS, FFIEC, HIPAA), conduct security audits, and support compliance efforts. Support security/access related records in all phases including build, configuration, testing, implementation, go-live support, and optimization, and perform process improvement and security optimization tasks. Serve as escalation for the application teams for security/access issues, and as IAM point of contact for assigned audits and security related activities with other departments. Document all responses. Facilitate disaster recovery and business continuance configurations and procedures. Assist in disaster recovery and business continuance configurations and procedures.

Analyze and resolve IAM issues and incidents and provide root cause analysis and recommendations for improvement. Evaluate/resolve issues/tickets working with customers as needed. Recommend and implement solutions for problems within the team.

Participate in complex IAM projects and initiatives, and collaborate with other engineers, analysts, and managers to deliver high-quality IAM solutions. Analyzes business requirements and creates technical recommendations. Assist in the resolution of project issues and recording time against tasks accurately and timely. Assist in work plan development and management. Ensure successful completion of assigned projects on schedule, within budget, and in accordance with Advocate Health standards.

Collaborate with the IAM team, application owners, and business stakeholders to understand and document IAM requirements and issues. Ensures integrity for application delivery, creates tasks, work estimates, and resource requirements on those tasks. Communicates with teammates and customers in order to keep them informed with regard to activity status and potential problem areas and provides recommendations to management. Identify and understand business impact of decisions made to fulfill customer expectations.

Contribute to team effort by sharing of knowledge, aiding, and demonstrating initiative. Train and mentor other IAM team members. Define protocol for working with customers and appropriately balance needs and resources.

Maintain knowledge of applicable technologies, job/system related forums, roadmaps and/or related documentation. Research and evaluate new IAM technologies and best practices and recommend improvements and enhancements to the IAM architecture and processes.

Licensure, Registration, and/or Certification Required:

IAM certification (SailPoint, Okta, or other IAM engineering related certification) within one year employment.

Education Required:

Bachelor's Degree (or equivalent knowledge) in Information Systems, Computer Science or related field

Experience Required:

Typically requires at least three years of experience in IAM Engineering, administration, or support, preferably in a large and complex environment and 5 years of experience in IT fields such as Cyber Security, Epic Security, or other technical areas; or an equivalent combination of education and experience. Strong knowledge and skills in IAM concepts, principles, best practices and standards, such as identity lifecycle management, access management, authentication, authorization, provisioning, deprovisioning, auditing, and identity federation. Proficient in IAM tools and technologies, such as Active Directory, Azure AD, SSO, MFA, SAML, OAuth, LDAP and SCIM. Experience in scripting and automation using PowerShell, Python, Bash, JavaScript, Java, C# or other languages. Experience in cloud computing platforms and services, such as Azure, AWS, or Google Cloud.

Preferred remote locations in IL, WI, NC, GA

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IN, IL (Only WI/IL Division), LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, DC, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA. and working Internationally (this includes working while on vacation).

No relocation, No Sponsorship or student visa for this position now or in the future.

Knowledge, Skills & Abilities Required:

Strong technical skills in IAM tools, scripting languages (PowerShell, Python, Bash, JavaScript, Java, C#, or other languages), and a deep understanding of security controls and industry standards. Requires an understanding of IAM technology, process and procedures and the ability to apply that understanding to supporting existing systems and/or implementing new systems that directly benefit the patient care, education, and research and/or business functions of Advocate Health. Strong knowledge of user provisioning procedures and role-based access control.

Detailed knowledge of security as it relates to application support. Understanding of security mechanisms with clinical and hospital information systems. Knowledge of industry standard frameworks and controls such as NIST, CIS, SOX, and Zero Trust principles.

Advanced knowledge of operating systems, vendor-specific environments, and other system software. Broad understanding of tools and technologies from end user devices through the database management system. SQL knowledge is a plus.

Strong data analytical, critical thinking, reasoning, deduction, inference, and problem-solving skills. Ability to learn new technologies and skills quickly.

Ability to maintain a high level of confidentiality. Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization.

Ability to work in a fast-paced, dynamic team environment. Highly organized with the ability to work on numerous simultaneous activities while paying attention to detail and quality. Experience in project management and agile methodologies, such as Scrum or Kanban, is a plus.

Proven experience working in a team-oriented, collaborative environment. Foster a cooperative work environment by using effective communication skills, interpersonal relationships and team building.

Demonstrates experience in developing processes and documents to ensure quality delivery of services.

Clear and strong understanding of customer service requirements and skills. Demonstrated facilitation skills and ability to explain technical subjects to non-technical clients. Demonstrated ability to translate user requirements into system specifications.

Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions.

Proficiency in Microsoft Suite (Word, PowerPoint, Excel, Access, Outlook) or similar products.

Physical Requirements and Working Conditions:

Work is subject to high-level visibility through verbal and written communications with senior management.

This position requires travel, therefore, will be exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment.

Position will require off-hours support and on-call rotation. Due to project requirements and schedules in Advocate Health, overtime, evening and weekend hours may be required at times for conversions, training, etc.

Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.

Will share information only on a need-to-know basis for work purposes.

Each employee has the responsibility to work in a safe manner.

Employee does not have direct patient contact.

Must be able to lift objects that weigh up to 35 lbs.

Preferred Job Requirements

Preferred Certification / License:

Certifications in IAM, security or Epic are a plus.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Full-time day shift hours starting at 5:30 a.m. or 6:00 a.m. working an 8.5 hour shift. Rotating weekends and holidays required.

Pay Range:

Major Responsibilities:

• Performs, evaluates, and monitors laboratory tests as authorized within established protocols, selecting and performing additional procedures when indicated. Monitors workflow and makes necessary adjustment to complete work in an appropriate time frame.
• Evaluates results for clinical significance, validity and appropriateness. Follows prescribed policy in the reporting and notification of test results.
• Performs and documents calibration, maintenance and repair of instruments and equipment. Recognizes indicators of test and/or instrument malfunction; evaluates and implements appropriate corrections.
• Performs, documents and reviews quality control and quality assurance for improvement according to established protocol. Evaluates quality control results and takes corrective action when indicated.
• Ascertains that specimens are properly labeled and suitable for testing. Collects specimens from newborn, pediatric, and adult patients according to established protocol.
• Provides general direction, training, competency review and technical l assistance to medical laboratory technicians, phlebotomists, and support staff. Assists in the development of education and training protocols; instructs students, residents and new team members as assigned.
• Assists in improving the quality and efficiency of laboratory procedures, policies, and processes. Ensures compliance with all accrediting agency standards, supporting CAP Regulatory requirements in an acute setting.
• Performs internal and external proficiency testing in the same manner as patient samples.
• Performs specialty testing in areas including transfusion services, microbiology, chemistry, hematology, histology, coagulation, and flow cytometry. Supports the disease specific accreditations of an institution by meeting turn- around time goals.
• Provides direct support and timely, accurate laboratory results for critical care departments such as the ED, ICU and OR during a high acuity patient event. This includes transfusion services, attending codes, performing testing on irretrievable samples, tissue grinding and gram stains, mass casualty procedures, and mass transfusion procedures.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.

Licensure, Registration, and/or Certification Required:

• Medical Technologist (MT) certification issued by the American Society for Clinical Pathology (ASCP), or
• Medical Laboratory Scientist (MLS) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP BOC) needs to be obtained within 1 year, or
• Medical Technologist (MT) certification issued by the American Medical Technologists (AMT) needs to be obtained within 1 year.

Education Required:

• Bachelor's Degree in Clinical Laboratory Sciences.
• Bachelor's or Associate's Degree in Medical Technology or related field.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Excellent verbal, written and interpersonal communication skills.

Physical Requirements and Working Conditions:

• Frequently lifts up to 10 lbs. Will occasionally be required to lift up to 50 lbs.
• Must be able to sit, stand and walk for the majority of the workday.
• May be exposed to mechanical, electrical, chemical, explosive, radioactive and/or infectious agents.
• Will be exposed to human blood and body fluids.
• Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed.
• Operates all equipment necessary to perform the job.
  
  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

This position will help with PRN needs of the unit related to leaves and vacations. Actual is 17.95 to a budget of 18.10

Pay Range:

Major Responsibilities:

• Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices.
• Utilizes the nursing process to assess, plan, diagnose, implement, and evaluate nursing care, engaging patients and families through the continuum of care.
• Monitors patient conditions, adjusts care plans, mobilizes resources, and collaborates with the care team to influence care outcomes.
• Upholds and promotes a culture of safety.
• Continuously evaluates patient, team, and unit outcomes, taking action as needed.
• May administer medications, treatments, and therapies safely and according to clinical protocols and procedures.
• Demonstrates effective communication, feedback, and conflict resolution, fostering team collaboration and appropriate delegation.
• Pursues professional development, completes required education, and maintains certifications.
• Adhere to the ANA Code of Ethics and practices ethical decision-making, respects interdisciplinary roles, and contributes to integrated, unbiased patient care.
• Appropriate delegation to other Registered Nurses, Licensed Practical Nurses, and unlicensed assistive personnel (i.e., nurse aides, credentialed medical assistants, etc.).
• Maintains accurate, timely EHR documentation.
• May be required to float to other units, departments, care areas, or facilities within the designated service area to meet patient care needs.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards

Minimum Job Requirements 

Education

Graduate of a Board of Nursing approved nursing education program. 

Certification / Registration / License 

• Basic Life Support (BLS). Additional education, training, certifications, or experience may be required based on specialty. 
• Active registered nurse (RN) multi-state compact and/or single-state license with privileges to practice in the state(s) where the RN is providing client nursing services 

Note: Licensed nurses practicing via telehealth/telenursing/virtual modalities are required to be licensed or hold the privilege to practice in the state(s) where the client(s) is/are located. Licensed nurses are responsible and accountable for knowing, understanding, and practicing in compliance with the laws, rules, regulations, and standards of practice of the state(s) where the client(s) is/are located. 

Experience

Typically requires 1 year of experience in clinical nursing. 

Knowledge / Skills / Abilities 

• Strong clinical judgment and critical thinking. 
• Time management, prioritization and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work in a fast-paced, dynamic environment. 
• Proficiency in operating computer functions (e.g., E-mail, electronic records, digital platforms etc.) clinical, aviation, maintenance, communications, and administrative departments.  

Physical Requirements and Working Conditions

• Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. 
• Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. 
• Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. 
• Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. 
• Maneuver foot pedals on carts or machines. 
• Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. 
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. 
• Must be able to respond quickly to changes in patient and/or unit conditions. 
• Physical Abilities Testing may be required. 
• Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. 

Preferred Job Requirements 

Education

Bachelor of Science degree in Nursing (BSN) 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

12hr days, PRN ((1 shift every 2 weeks)

Pay Range:

EDUCATION/EXPERIENCE:

• High School Diploma or GED equivalent required.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

• Nurse Aide in good standing as indicated with the State Registry in which the team member practices.
• Basic Cardiac Life Support (BCLS) required.

ESSENTIAL FUNCTIONS:

• Participates in the implementation of the nursing process by giving direct care to patients under the direction of the Registered Nurse (RN).
• Performs special procedures correctly under the direction of Registered Nurse (RN).
• Creates and maintains a safe and therapeutic environment for patients, self, co-workers, and facility.
• Ensures complete, accurate and timely communication of patient information.
• Communicates to the team, co-workers, patients and family members in an effective, positive and professional manner.
• Takes personal responsibility and initiative for performance, professional growth and development.
• Provides age/developmental appropriate patient care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served.

SKILLS/QUALIFICATIONS:

• Strong oral and written communication skills
• Performs effectively with frequent workload changes and competing demands
• Basic computer skills

WORK ENVIRONMENT:

• Contact with patients, family members, visitors, co-workers, and medical staff under wide variety of circumstances
• Regular exposure to blood-borne diseases, infectious and contagious diseases
• Subject to multiple interruptions
• Occasional exposure to radiation hazards Possible exposure to cleaning agents/chemicals
• Occasionally subject to irregular hours Uses personal protective equipment

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Some weekends and off shift maybe required.

Pay Range:

Major Responsibilities:

• Performs facility and equipment maintenance in accordance with applicable codes and standards. Documents through use of the computerized maintenance management system (CMMS).  
• Maintains, repairs, and conducts complex troubleshooting on mechanical equipment such as motors, pumps, conveyors, doors, fans, boilers, heat exchangers, controls, etc. with very minimal to no assistance/guidance and both within and outside normal operating procedures.  
• Maintains, repairs, and conducts complex troubleshooting on patient care equipment such as beds, wheelchairs, carts, tables, etc. where not maintained by other departments 
• Maintains, repairs, and conduct complex troubleshooting mechanical/electrical systems such as pneumatic tube, HVAC, refrigerators/freezers, ice machines, commercial kitchen equipment, electrical, plumbing, piped medical gas systems, specialized water systems etc. with very minimal to no assistance/guidance and both within and outside normal operating procedures. 
• Performs other routine to complex general maintenance functions in the areas of grounds maintenance, carpentry, painting, and snow removal. 
• Manage response and repairs associated with emergencies such as leaks, floods, water outages, fires, power outages, equipment failures, etc.  
• Respond to building occupant requests in a timely and professional manner. Performs zone maintenance rounding. Keeps requesters apprised of the status of corrective actions and service requests.  
• Conducts preventive maintenance and performs equipment safety checks. 
• Inspects and repairs fire doors, hardware, firewalls and smoke partitions. 
• Reads blueprints and maintenance manuals to gain knowledge needed to complete assignments. 

Licensure, Registration, and/or Certification Required:

• Certification and/or additional training in a skill/trade/equipment/system that is applicable to the job needs and the specific location. 
• Driver's license required.

Education Required:

• High school diploma or GED equivalent 

Experience Required:

• 4 or more Years of Experience in equipment maintenance 

Knowledge, Skills & Abilities Required:

• Basic computer skills such as CMMS, building automation system, Microsoft Office. 
• Good communication and interpersonal skills. 

Physical Requirements and Working Conditions:

• Must be able to sit, stand, walk, lift, squat, bend, crawl, reach above shoulders, and twist frequently throughout the workday. 
• Must be able to lift up to 15 lbs. from floor to overhead, lift up to 50 lbs. from floor to chest-level, lift and carry up to 50 lbs. at waist height a reasonable distance. 
• Must be able to push/pull with 50 lbs. of force. 
• Exposure to electrical and mechanical hazards and therefore knowledge of safety precautions. 
• Position requires travel.  May be exposed to road/weather hazards. 
• Operates all equipment necessary to perform the job. 
   

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Job Description:

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

Join Our Team as a Patient Service Representative!

We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you!

Discover why Intermountain Health is a great place to work (youtube.com)

Posting Specifics

• Entry Rate: $18.31 - $23.80 depending on experience
• Benefits Eligible: Yes, check them out here
• Shift Details: Part-time, 20 hours per week
• LOCATION: This position will be located at our NEW Kimball Junction Pediatric Clinic opening soon

Essential Functions.

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Minimum Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual

Physical Requirements

• Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• Position may require standing for long periods of time, lifting supplies
• May assist patients into/out of the clinic.

Location:

Mountain Family Health

Work City:

Park City

Work State:

Utah

Scheduled Weekly Hours:

20

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.31 - $23.80

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Monday- Friday 8am-5pm

Pay Range:

Major Responsibilities:

• Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site.  
• Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.  
• Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues. 
• Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage.  Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements.  
• Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information.  
• Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.  
• Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.  
• Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.  
• Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.  
• Performs additional duties based on department needs.  
• Maintains knowledge and efficient utilization of all information systems utilized by the department.  

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• High School Graduate 

Experience Required:

• Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area 

Knowledge, Skills & Abilities Required:

• Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment  
• Basic knowledge of medical terminology is helpful but not required.  
• Basic understanding of computers and desktop software packages.  
• Ability to work in a fast-paced environment, handling a variety of customer/patient needs.  
• Basic multitasking and problem-solving skills, as well as organization and prioritization skills.  
• Ability to use/manage a multiple-line telephone system.  
• Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.  
• Strong verbal communication skills and ability to interact with a diverse customer population.  
• Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems.  
• Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.  
• Ability to work a variety of hours based on departmental business needs.  

Physical Requirements and Working Conditions:

• Must have functional vision, touch, speech, and hearing. 
• Required to sit most of the workday. 
• Operates all equipment necessary to perform the job. 
• Exposed to normal office environment and/or remote work environments 
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Sunday, Monday 4a-1p, Thursday 4p-8p

Mandatory Training: Monday-Friday 8a-5p for 4 weeks.

Pay Range:

Major Responsibilities:

• Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site.  
• Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.  
• Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues. 
• Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage.  Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements.  
• Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information.  
• Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.  
• Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.  
• Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.  
• Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.  
• Performs additional duties based on department needs.  
• Maintains knowledge and efficient utilization of all information systems utilized by the department.  

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• High School Graduate 

Experience Required:

• Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area 

Knowledge, Skills & Abilities Required:

• Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment  
• Basic knowledge of medical terminology is helpful but not required.  
• Basic understanding of computers and desktop software packages.  
• Ability to work in a fast-paced environment, handling a variety of customer/patient needs.  
• Basic multitasking and problem-solving skills, as well as organization and prioritization skills.  
• Ability to use/manage a multiple-line telephone system.  
• Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.  
• Strong verbal communication skills and ability to interact with a diverse customer population.  
• Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems.  
• Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.  
• Ability to work a variety of hours based on departmental business needs.  

Physical Requirements and Working Conditions:

• Must have functional vision, touch, speech, and hearing. 
• Required to sit most of the workday. 
• Operates all equipment necessary to perform the job. 
• Exposed to normal office environment and/or remote work environments 
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

• Three 12 hour shifts, 0700-1930
• Every third weekend rotation and rotating holidays

Pay Range:

Job Description

Registered Nurse (RN) – Float

Mt. Pleasant, WI, United States 

Where You Will Work:

Med/Surge Garden is a 24-bed medical/surgical unit with mixed acuity, specializing in the care of stroke and oncology patients and Med Surg I is a 24-bed acute care unit specializes in medical-surgical, orthopedic, surgical, and trauma care, serving primarily surgical and orthopedic patients. Nurse-to-patient ratios for both Med Surg units are typically 5:1, and nursing assistant ratios are 6-7:1.

Our Med Surg units thrive on teamwork, accountability, and a drive for continuous improvement.

We’re Looking For:

• Completion of an accredited or approved program in nursing 

• Registered Nurse license issued by the state in which the teammate practices 

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association   

What You’ll Do:

• As a skilled and compassionate RN, you will play a pivotal role in providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care in accordance with established standards, policies, and procedures.  

• Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum.  

About This Location: 

At Aurora Medical Center – Mount Pleasant, we’re here to offer safe, patient-centered health care for all our community. Our medical center and adjacent medical office building offer inpatient and outpatient care, trauma level IV emergency care, a variety of specialty services, and lab and pharmacy.

Inside our hospital and medical office building, you’ll find high-tech medical and communication throughout from virtual check-in at office visits to in-room digital whiteboards displaying information for your hospital stay.

When you’re within our walls for care, you’ll experience the compassionate, quality care of our dedicated teams. You’ll be part of an integrated health care system where your doctors and health records follow you across the Aurora Health Care system for a smooth transition in care.

Wherever you are on your health care journey, we’re here to provide advanced, coordinated care while treating you as a whole person. Our environment and care practices are designed for optimal health and healing.

Be the Nurse Who Redefines Care. 
 At Advocate Health, being a nurse means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Nurse community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all. 
 Your feedback matters. Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. 

Ready to Take the Next Step:

Apply Now! 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Monday - Friday

8a-5p

Hybrid/Remote

Pay Range:

EDUCATION/EXPERIENCE:

• Graduation from an accredited School of Nursing with two years of acute care experience required. BSN preferred.
• Prefer acute care experience within the last 10 years.
• Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

• Current license as a Registered Nurse (RN) in the State of applicable state and Basic Cardiac Life Support (BCLS) certification required.
• Licensure in other states as required by law or client contract.
• Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.

ESSENTIAL FUNCTIONS:

• Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
• Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
• Ensures proper scheduling and follow up on test results for providers. Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.
• Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
• Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. Demonstrates the ability to function in a professional setting through active participation in a professional practice model. Includes participating in shared governance, adherence to standards of care, participation in peer review and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice and acknowledgment of accountability for actions and critical thinking. Pursues lifelong learning that updates and expands clinical, organizational, professional roles and responsibilities.
• Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
• Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.
• Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.
• Demonstrates exceptional assessment, critical thinking, and customer service skills.
• Performs other related duties incidental to the work described herein.

SKILLS/QUALIFICATIONS:

• Ability to assess nursing needs of acute and chronically ill patients through technology methods
• Ability to seek out resources independently and work collaboratively
• Ability to establish and maintain effective working relationships
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
• Ability to teach patients and families in accordance with the nursing plan of care Ability to use the computer and learn new software programs
• Ability to document and communicate pertinent information using computer and/or paper documentation tools

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.