This position will start in October 2026.

Under close supervision, the Clinical Administrative Specialist I provides clinical administrative support to physicians, nurses, and other members of the care team in their clinical practices in support of Dana-Farber Cancer Institute’s mission. This role is a key member of the care team, facilitating real-time communication and providing accurate patient information to clinicians using various communication systems. Following established triage guidelines, the Clinical Administrative Specialist I routes patient and caregiver symptom management questions, general requests, and inquiries to the appropriate team member. The position assumes responsibility for various aspects of care coordination and serves as a liaison between patients and clinical staff, supporting efficient, patient-centered care delivery.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

Under close supervision, performs the following:

• Provide clinical administrative support for the department, clinicians, and/or faculty, including managing routine administrative tasks that support day-to-day clinical operations.
• Serve as a liaison between patients and clinical staff, ensuring timely and accurate communication and facilitating coordination of care.
• Triage incoming patient messages and requests (phone, portal, and other communication channels) to relevant clinical team members in accordance with established triage guidelines; respond to patient inquiries within defined scope.
• Draft and prepare patient correspondence, including letters, disability paperwork, and other documentation, ensuring completeness, accuracy, and timely processing.
• Request and track medical records from external institutions and ensure that relevant information is routed to appropriate clinical team members.
• Manage reference lab orders and portal input, including entering and updating information accurately and distributing results or notifications to the care team as appropriate.
• Distribute incoming patient materials (e.g., forms, records, reports) to relevant team members and maintain organized workflows for document handling.
• Perform data entry and maintain accurate records in applicable systems, including electronic medical records and other clinical or administrative databases.
• Provide email and phone communication with internal and external teams or collaborators, ensuring professional, timely, and clear exchanges of information.
• Maintain a high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics, including protected health information.
• Perform other duties as assigned to support clinical operations and patient care.

Knowledge, Skills and Abilities

• Ability to function as an integral member of a team, building effective working relationships with clinicians, peers, and other staff.
• Excellent written and oral communication skills, with the ability to communicate clearly and professionally with patients, caregivers, and colleagues.
• Strong customer service skills and the ability to interact professionally with patients, families, peers, and leadership, including in emotionally charged situations.
• Ability to prioritize tasks, problem solve in real time and escalate issues appropriately within established guidelines.
• Proficiency with personal computers and standard office software (e.g., email, word processing, spreadsheets); ability to learn and use electronic medical records and other clinical systems.
• Strong organizational skills with the ability to multi-task, manage competing priorities, and follow through on assignments with attention to detail and accuracy.
• Ability to work productively in a remote or hybrid environment, including managing time effectively and maintaining reliable communication.
• Ability to maintain confidentiality and handle sensitive information in accordance with institutional policies and regulatory requirements.
• Knowledge of medical terminology preferred.

Minimum Job Qualifications

• High school diploma or equivalent required. Bachelor’s degree in Healthcare Administration or related field preferred.
• Minimum of one year related healthcare and/or customer service experience required.
• Experience in a clinical or medical office setting preferred.

License/Certification/Registration Required: None

Supervisory Responsibilities: No

Patient Contact: No

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$50,070.00 - $60,730.00

The Research Data Specialist II (RDS II) will support the Breast Oncology clinical research program in the areas of data abstraction, collection, and curation for the DFCI Breast Cancer Disease Registries. Duties include the examination, synthesis, and evaluation of medical records; the abstraction and recording of pertinent medical information; and the monitoring of patient status. The Clinical Research Data Specialist will be responsible for the collection, management, and quality assurance review of patient clinical data.

This position's work location is fully remote, never on campus. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Responsible for reviewing and abstracting the medical records for research patients on studies they are assigned.

• Entering identified clinical data points in the corresponding database.

• Ensuring that data is entered within the outlined timelines for each trial.

• Assisting research teams with the development, testing and implementation of Case Reports Forms for PI-Initiated clinical studies.

COMPETENCIES:

• Demonstrates an understanding of the data elements within the assigned data repository.

• Ability to create and run appropriate reports from the data repository.

• Demonstrates an understanding of the consent process and can independently facilitate the consenting of subjects.

• Knowledgeable in data abstraction.

• Demonstrates the understanding of tissue banking regulation.

• Demonstrates an understanding of clinical research.  

• Computer skills, including proficiency in the use of Microsoft Office products, required.

• Performs primary duties above independently and has progressed to performing more advanced skill sets as directed. Requires limited supervision.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• ​Excellent organizational and communication skills required

• Strong interpersonal skills – ability to effectively interact with all levels of staff and external contacts

• Must be detail oriented

• Ability to effectively manage time and prioritize workload

• Must practice discretion and always adhere to institutional confidentiality guidelines

• Must have computer skills including the use of Microsoft Office

MINIMUM JOB QUALIFICATIONS:

• The position requires a bachelor’s degree or 2 years of experience as a Dana-Farber Research Data Specialist, with a Master’s degree preferred.

• Candidates must have 1-3 years of clinical research experience in a medical, scientific research, or comparable technology-oriented business environment.

SUPERVISORY RESPONSIBILITIES: Assists in orienting and training of new staff, no direct reports.

PATIENT CONTACT: Yes, all ages.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$53,010.00 - $58,900.00

In collaboration with a physician, the Oncology NP/PA manages outpatient care. The NP/PA is responsible for acute and chronic problems associated with such disease, treatment and/or conditions. The NP/PA provides anticipatory guidance, patient and family education, and psychological and emotional support. The NP/PA has prescriptive authority which includes schedule II through V controlled substances in the Commonwealth of Massachusetts.

The NP/PA is a member of an interdisciplinary care team that requires effective communication and collaboration with co-workers at the Institute in addition to collaborating institutions and agencies. The role requires critical thinking, an understanding of research principles and practices and leadership that improves the quality of care and advances nursing/medical care within the work setting and throughout the community. The NP/PA takes advantage of formal and informal learning opportunities to strengthen his or her knowledge base in support of the Institute’s Mission, Vision and Core Values.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

NP Qualifications:

• Authorization to practice in an expanded role as a Nurse Practitioner in the Commonwealth of Massachusetts
• Current certification from a nationally recognized accrediting body approved by the Massachusetts Board of Registration in Nursing for Nurse Practitioners
• Minimum of 24 contact hours beyond generic education in pharmacotherapeutics
• Masters degree in Nursing
• Minimum of 1 year oncology nursing experience or 1 year Nurse Practitioner experience
• Oncology Nurse Practitioner experience preferred
• In possession of Massachusetts Department of Public Health and Federal DEA numbers
• Certification in Oncology Nursing preferred - OCN, AOCN, CPON, BMTCN, CPHON 

Terms and Conditions of employment for Nurse Practitioners at Dana-Farber are governed by a collective bargaining unit through the Massachusetts Nurses Association at our Longwood, Chestnut Hill, and Merrimack Valley locations.

PA Qualifications:

 A Master’s Degree and successful completion of an AAPA/NCCPA accredited Physician Assistant Studies program are required.   Must be NCCPA Certified and licensed to practice as a Physician Assistant in Massachusetts.  Must maintain current DEA and Massachusetts Controlled Substance Licenses, and complete 100 hours of CME according to national and state regulations during each 2 year period of employment.

 PA I:      No professional experience required.

PA II:     2 years of qualifying professional Physician Assistant experience 

PA III:    5 years of qualifying professional Physician Assistant experience 

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

 Physician Assistant: $126K - $283K based on years of relevant experience

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$130,321.87 - $293,282.93

In collaboration with a physician, the Oncology NP/PA manages outpatient care. The NP/PA is responsible for acute and chronic problems associated with such disease, treatment and/or conditions. The NP/PA provides anticipatory guidance, patient and family education, and psychological and emotional support. The NP/PA has prescriptive authority which includes schedule II through V controlled substances in the Commonwealth of Massachusetts.

The NP/PA is a member of an interdisciplinary care team that requires effective communication and collaboration with co-workers at the Institute in addition to collaborating institutions and agencies. The role requires critical thinking, an understanding of research principles and practices and leadership that improves the quality of care and advances nursing/medical care within the work setting and throughout the community. The NP/PA takes advantage of formal and informal learning opportunities to strengthen his or her knowledge base in support of the Institute’s Mission, Vision and Core Values.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

NP Qualifications:

• Authorization to practice in an expanded role as a Nurse Practitioner in the Commonwealth of Massachusetts
• Current certification from a nationally recognized accrediting body approved by the Massachusetts Board of Registration in Nursing for Nurse Practitioners
• Minimum of 24 contact hours beyond generic education in pharmacotherapeutics
• Masters degree in Nursing
• Minimum of 1 year oncology nursing experience or 1 year Nurse Practitioner experience
• Oncology Nurse Practitioner experience preferred
• In possession of Massachusetts Department of Public Health and Federal DEA numbers
• Certification in Oncology Nursing preferred - OCN, AOCN, CPON, BMTCN, CPHON 

Terms and Conditions of employment for Nurse Practitioners at Dana-Farber are governed by a collective bargaining unit through the Massachusetts Nurses Association at our Longwood, Chestnut Hill, and Merrimack Valley locations.

PA Qualifications:

 A Master’s Degree and successful completion of an AAPA/NCCPA accredited Physician Assistant Studies program are required.   Must be NCCPA Certified and licensed to practice as a Physician Assistant in Massachusetts.  Must maintain current DEA and Massachusetts Controlled Substance Licenses, and complete 100 hours of CME according to national and state regulations during each 2 year period of employment.

 PA I:      No professional experience required.

PA II:     2 years of qualifying professional Physician Assistant experience 

PA III:    5 years of qualifying professional Physician Assistant experience 

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

 Physician Assistant: $126K - $283K based on years of relevant experience

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$130,321.87 - $293,282.93

Leads high-profile, matrixed projects aligned with the Institute’s strategic plan and process improvement priorities, often spanning multiple divisions. This role involves planning and managing several projects simultaneously, ensuring timely delivery within scope and budget. Engaging with diverse stakeholders, including senior leadership, the manager drives project success and fosters cross-departmental collaboration, focusing on strategic outcomes and innovation. With proven technical expertise, they partner with engineering and development teams to mitigate risks and lead technology decisions, while also driving system architecture discussions, IT policy development, code reviews, and technical feasibility assessments.

Responsible for leading complex, enterprise-level Salesforce CRM, data, and digital platform initiatives that support Dana-Farber Cancer Institute’s healthcare, physician engagement, marketing operations, philanthropy and enterprise digital priorities. Reporting within the Enterprise Digital Engagement team, this role serves as a central program lead and cross-functional connector across Marketing Operations, Information Services, Enterprise Data, Salesforce architecture, analytics, business stakeholders, and vendor partners. The position drives program planning, governance, delivery execution, risk management, stakeholder alignment, resource coordination, and executive communication for Salesforce-related initiatives, with a focus on CRM modernization, data integration, customer/physician 360 capabilities, marketing automation enablement, reporting, and scalable operating models in a regulated healthcare environment. The role requires a seasoned, self-starting Senior Technical Project Manager with strong communication and interpersonal skills, proven experience delivering Salesforce programs for large enterprise healthcare clients, and the ability to bring structure, accountability, and momentum to complex cross-divisional work.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Scope and Complexity: Oversee highly complex projects with budgets exceeding $1M, critical to strategic objectives, involving multiple departments and external partners.
• Strategic Leadership and Planning: Lead strategic decision-making with full accountability for project outcomes and resource management, collaborating with senior leadership to translate initiatives into detailed project plans that align with institutional priorities and ensure measurable success.
• Analysis: Translate business processes into technical solutions, expertly guiding analysts in requirement gathering and performing analysis as needed.
• Stakeholder Interaction and Communication: Engage with executive leadership and diverse stakeholders to drive project success and foster organizational collaboration.
• Project Oversight: Lead planning, execution, and evaluation of large-scale projects, ensuring timely delivery within scope and budget, while proactively managing portfolio impact.
• Quality and Risk Management: Drive innovation and continuous improvement by aligning quality objectives with organizational goals, while proactively identifying, analyzing, and managing risks to minimize issues and enhance project success.
• Vendor Management: Lead large vendor selections and implementations involving multiple vendors.
• Mentorship and Development: Mentor project teams, promoting professional growth and a culture of excellence.

Knowledge, Skills and Abilities

• Extensive experience in project management, with a proven track record of delivering complex projects successfully.
• Strong leadership and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Exceptional problem-solving and decision-making abilities, with a focus on strategic thinking and innovation.
• Expertise in project management software and templates, with a strong application of project management methodologies and scheduling solutions such as MS Project
• Exceptional communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
• Ability to manage multiple priorities and adapt to changing circumstances in a fast-paced environment.
• Strong analytical skills, with the ability to interpret data and make informed decisions.
• High success in applying complex IT concepts in application development and support, networking, system integration, and information security.
• Expertise with Software Development Life Cycle (SDLC)
• Champion of formal project management methodologies, including waterfall, spiral, agile, lean, DMAIC, etc.
• Accomplished written and verbal communications skills with staff through leadership of varying levels of technical aptitude, translating business needs into technical solutions and driving decisions

Education Required

Bachelor's Degree

Area of Study Required

Computer Science, Information Technology, Engineering, or a related technical field.

Experience Required

Ten (10) years of relevant experience with progressively increasing responsibility of which at least six (6) years must be in project management OR comparable roles.

License/Certification/Registration Required

Project Management Professional (PMP) or Program Management Professional (PGMP) certification required, with expectation to maintain credential.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$130,930.00 - $140,230.00

The Nurs Practitioner(NP)/ Physician Assistant (PA) is part of Dana-Farber Cancer Institute’s Cancer Care Access Program (CCAP), which aims to place Dana-Farber at the forefront of efforts to reduce differences in cancer outcomes across local communities. The NP/PA will provide care to patients in CCAP’s onsite Cancer Diagnostic Clinics located within Federally Qualified Health Centers (FQHCs) throughout the Greater Boston area. The NP/PA will evaluate adult patients referred by primary care providers at participating FQHCs for new, existing, or prior cancer diagnoses; benign hematologic conditions; breast concerns; and other concerning cancer-related symptoms. Clinical responsibilities include cancer screening, diagnostic workups, follow-up care, reconnection to cancer care, referrals for second opinions, cancer survivorship care, and patient education. This role requires travel to local FQHCs to provide onsite clinic services. Bilingual or multilingual proficiency preferred. Prior experience practicing in community-based clinics is a plus.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

In collaboration with a physician, the Oncology NP/PA manages outpatient care. The NP/PA is responsible for acute and chronic problems associated with such disease, treatment and/or conditions. The NP/PA provides anticipatory guidance, patient and family education, and psychological and emotional support. The NP/PA has prescriptive authority which includes schedule II through V controlled substances in the Commonwealth of Massachusetts.

The NP/PA is a member of an interdisciplinary care team that requires effective communication and collaboration with co-workers at the Institute in addition to collaborating institutions and agencies. The role requires critical thinking, an understanding of research principles and practices and leadership that improves the quality of care and advances nursing/medical care within the work setting and throughout the community. The NP/PA takes advantage of formal and informal learning opportunities to strengthen his or her knowledge base in support of the Institute’s Mission, Vision and Core Values.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow'sphysician/researchers,and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

NP Qualifications:

• Authorization to practice in an expanded role as a Nurse Practitioner in the Commonwealth of Massachusetts
• Current certification from a nationally recognized accrediting body approved by the Massachusetts Board of Registration in Nursing for Nurse Practitioners
• Minimum of 24 contact hours beyond generic education in pharmacotherapeutics
• Masters degree in Nursing
• Minimum of 1 year oncology nursing experience or 1 year Nurse Practitioner experience
• Oncology Nurse Practitioner experience preferred
• In possession of Massachusetts Department of Public Health and Federal DEA numbers
• Certification in Oncology Nursing preferred - OCN, AOCN, CPON, BMTCN, CPHON 

Terms and Conditions of employment for Nurse Practitioners at Dana-Farber are governed by a collective bargaining unit through the Massachusetts Nurses Association at our Longwood, Chestnut Hill, and Merrimack Valley locations.

PA Qualifications:

A Master’s Degree and successful completion of an AAPA/NCCPA accredited Physician Assistant Studies program are required.   Must be NCCPA Certified and licensed to practice as a Physician Assistant in Massachusetts.  Must maintain current DEA and Massachusetts Controlled Substance Licenses, and complete 100 hours of CME according to national and state regulations during each 2 year period of employment.

PA III:    5 years of qualifying professional Physician Assistant experience

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$126,100.00 - $204,732.50

Working in a fast-paced, high volume, dynamic environment, the Clinical Authorization Specialist will bring clinical expertise to the prior authorization and appeals processes and serve as a liaison and patient advocate between Dana Farber Cancer Institute and various health plans.
Reporting to the Prior Authorization Supervisor, the Clinical Authorization Specialist is responsible for managing all work related to molecular pathology, high-cost drug, and off-label drug authorizations. The Clinical Authorization Specialist is also responsible for managing denials related to front-end prior authorization, biosimilar drugs, pharmacy-benefit exclusion drugs, and claims.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$83,500.00 - $95,400.00

Under the direction of the Manager and Supervisor of Imaging Support Services, this mission critical position is responsible for departmental administrative tasks, such as patient reception duties, organizing necessary materials for the patient’s imaging procedure, review of complex patient appointment sets, ordering lab work and additional tests associated with imaging procedures. The Imaging Services Coordinator (ISC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception. The ISC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into PACS, being responsible for offering exemplary customer service and resolving and triaging issues presented during both face-to-face and telephone interactions.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Check-In/Administrative: Verifies complex appointment sets across modalities for oncology patients in accordance with scheduling guidelines. Acquires, enters, and links lab orders from Ordering Providers. Assembles screening forms and worksheets for each imaging modality. Works with Access Management to ensure pre-authorizations have been obtained. Facilitates patient and staff flow for patients needing lab work. Maintains confidentiality of Protected Health Information (PHI). Performs past-pending reconciliations. Provides superior customer service to all patients, family members, physicians and staff in accordance with the DFCI Customer Service Standards. Performs front desk check-in functions verifies patient identification; prints patient wristbands; assigns Real-Time Locating System (RTLS) badges; and asks patients screening questions. Prints and reviews appointment schedules for patients. Notifies nursing and lab staff of issues as needed. Answers telephone and provide general imaging specific information to callers within the scope of knowledge and authority. Reviews missing labs reports and works with staff from other departments to resolve missing labs. Identifies inconsistencies with, or outstanding questions regarding lab panel orders. Works directly with Providers to reconcile the order to prevent a delay for the patient. Transports wheelchair patients or arranges for patient Escorts and/or wheelchairs.
• Patient Experience: Delivers outstanding customer service to internal and external customers. Timely and accurately responds to the needs of internal and external customers. Ability to deescalate patient grievances, maintain customer service standards, and involve department leadership as necessary.
• Communication and Collaboration: Demonstrates ability to effectively communicate across leadership levels and with varying audiences. Synthesizes and communicates complex information in patient friendly terms. Works effectively as a member of the team and across functional teams. Fosters a sense of shared responsibility among the team
• Emergency Response: Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• Regulatory Compliance and Quality Improvement: Compliance with DFCI policies and procedures. Understanding their role and responsibility in obtaining successful Joint Commission accreditation. HIPPA regulation compliance. Completion of assigned AEU and Health Stream competencies. Actively participates and provides constructive feedback on quality improvement projects.
• Information Technology: Maintains a level of competency in all operational systems such as: Epic, RTLS, Outlook, and Sunquest. Actively engaged in system upgrades and effected operational changes. Manages supply of RTLS badges including assembling, maintaining, collecting, distributing, cleaning, and troubleshooting problem badges. Actively participates in system(s) downtime and confidently moves seamlessly between normal operations and downtime procedures.
• Image Library Responsibilities (Chestnut Hill ISC only): Creates orders and imports outside images from digital media into Enterprise Picture Archiving and Communication System PACS. Understands and uses PACS, applicable image upload software, and computer equipment to import images from digital media to PACS. Exports images to CD or via electronic transfer Troubleshoots images and collaborates with the Image Library, when necessary, to resolve and successfully import images into PACS. Manages and reconciles all patient CDs from intake to upload completion. Works collaboratively with team members to ensure efficient completion of daily work queue. Mails requested CDs back to patient or discarding of CDs per departmental guidelines. Maintains a level of competency in all operational systems such as: QuickBase, Visage, LifeImage, PowerShare, and ETIAM.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Excellent verbal and written communication skills
• Excellent customer service skills and ability to perform under pressure
• Ability to multi-task and function as an integral member of the team
• Strong organizational, problem solving and critical thinking skills
• Ability to adapt to ever-changing environment and able to toggle between multiple systems during the day
• Demonstrated flexibility and ability to take on additional responsibilities as situations require

MINIMUM JOB QUALIFICATIONS:

• High school diploma required. Bachelor’s degree preferred.
• No experience required. Prior customer service experience preferred.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

This position entails patient contact and communication. Methods of contact are in person and via telephone. This position includes provision of wheelchair escort services.

WORKING CONDITIONS:

Fast-paced, clinical environment with multiple visual and auditory distractions. Ability to operate a computer, keyboard and standard office equipment required.While performing the duties of this job, the employee is occasionally required to stand; sit; walk; use hands to handle objects and office supplies; reach with hands and arms.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$45,500.00 - $54,400.00

The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disease centers in accordance with the DFCI Customer Service Standards. This role requires excellent customer service skills and comfort with multitasking and problem solving.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible
• Possesses a level of independence requiring knowledge of multiple disease specific programs
• Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls
• Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills
• Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority
• Performs other administrative duties and tasks as requested by Manager/Supervisor
• Able to quickly comprehend and implement new concepts or modifications to processes
• Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to function as an integral member of a team
• Excellent communication, organizational, time management, and customer service skills
• Strong attention to detail
• Ability to multi-task and problem solve on the spot
• Excellent phone etiquette
• PC proficiency; ability to learn new software quickly
• Knowledge of medical terminology is a plus

MINIMUM JOB QUALIFICATIONS:

The position requires a high school diploma or GED, with a bachelor’s degree preferred. Administrative and/or customer service experience is strongly preferred, and experience in a call center or phone service setting is also preferred.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$41,200.00 - $46,500.00

Reporting to the Scheduling Supervisor, this position is responsible for all aspects of established patient scheduling in pediatrics in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. The individual in this position will play a critical role in facilitating all aspects of patient care.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Under the direction of the scheduling supervisor, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients
• Obtains detailed clinical information face-to-face, by telephone or electronically
• May provide basic information regarding the need for insurance referral(s)
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
• Performs independent patient and outside provider call triaging and assists in directing patient flow
• Serves as a liaison between patient/family/provider
• Resolves issues directly or ensures appropriate management of call by others
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated
• Handles daily schedule changes
• Other duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to multi-task and function as an integral member of the team
• Excellent verbal and written communication skills required
• Excellent computer, customer service, problem solving, and organizational skills required

MINIMUM JOB QUALIFICATIONS:

The position strongly prefers a bachelor’s degree in health administration or a related field, along with up to 1 year of experience in healthcare or customer service.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Yes, interacts with the pediatric patient population.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$45,500.00 - $54,400.00

The Professional Development Specialist I (PDSI) is a member of the nursing leadership team. The PDSI is responsible for implementing and evaluating educational programs that support the professional development of nursing staff. This position involves daily interaction with staff to address clinical issues, competency development, and mentoring while ensuring compliance with regulatory standards. The PDSI collaborates with the Professional Development Specialist IIs, Clinical Practice Specialists (CPS), and other multidisciplinary team members. PDSI practice is based on competencies described by the Oncology Nursing Society (ONS) and the Association of Nurses in Professional Development (ANPD). The mission, vision, and values of Dana-Farber Cancer Institute are incorporated into all areas of practice.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

Clinical Expertise

• Demonstrates expertise in areas of oncology clinical practice, by participating in patient care to identify opportunities for improvement, assess staff performance, and facilitate implementation of new practices.
• Supports nurses in the management of symptom distress related to cancer and/or its treatment based on advanced knowledge of the etiology of cancer, the rationale for treatment, patient and family responses and needs, and associated nursing interventions.
• Provides expertise in the assessment of patient and family learning needs, provision of educational strategies, and evaluation of the effects of teaching strategies for general and specified oncology patient populations.
• May provide direct patient care, consult with other nurses or clinical staff about specific patients, and make recommendations for interventions and plan of care.
• Collaborates and consults with nurses and others to influence nursing practices and improve care outcomes within a specific unit or service and/or across Nursing and Patient Care Services (NPCS).

Education

• Demonstrates leadership skills through the coordination of education, training, and competency assessment activities within the clinical coverage area.
• Participates in local and national professional activities and organizations to promote the educational and professional growth of self and others within DFCI and the community.
• Monitors compliance related to mandatory staff education.
• Educates staff on policies and procedures, supporting practice changes based on evidence-based guidelines.
• Implements educational programs and workshops to support the ongoing professional development of nursing staff, utilizing a variety of educational methods, including simulation.
• Serves as a nurse planner for ANCC Accredited Provider Unit.
• Supports unit leadership with the coordination and evaluation of unit-based orientation for new employees.
• Collaborates with the Nurse Director to design orientation schedules, select preceptors, conduct weekly check-ins, and ensure completion of orientation records.
• Coordinates nursing student placements in collaboration with Nurse Directors and maintains communication with the Center for Clinical and Professional Development on student performance.

Evidence-based Practice

• Maintains expertise in the ADNP practice model, competency models, and simulation standards of practice.
• Educates staff on policies and procedures, supporting practice changes based on evidence-based guidelines.

Leadership

• Contributes to the creation of an environment that stimulates continuous self-learning, positive group processes, reflective practice, and the empowerment of others.
• Models constructive and mutually respectful relationships with colleagues.
• Fosters an environment that is sensitive to the needs of diverse populations, including but not limited to culture, ethnicity, gender, and age.
• Functions as a change agent to implement, evaluate, and promote nursing care and systems that are safe, cost-effective and evidence based.
• Partners with leaders in clinical areas to establish goals and then develop, implement, and evaluate strategies consistent with institutional and departmental goals.
• Participates in activities that promote professional growth and development.

Mentoring

• Works collaboratively with other departments and disciplines on projects, initiatives, and programs to meet the goals of DFCI and promotes excellence in care delivery and outcomes.
• Is a clinical resource and consultant to all DFCI nursing community regarding clinical policies, standards, and guidelines of care.

Quality / Safety / Regulatory Compliance

• Assesses quality of care and patient outcomes.
• Disseminates work related to research, EBP, and quality improvement initiatives.
• Maintain knowledge of regulatory agencies and conduct audits as needed.
• Provides support for curriculum development related to safety events.
• Reviews Institutional Quality Initiatives/Measures and helps support the unit in improvement initiatives and best practice modeling.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in educational technology and software.
• Ability to mentor and guide nursing staff effectively.
• Expertise in evidence-based practices, competency models, and simulation standards.
• Knowledge of regulatory compliance standards.

MINIMUM JOB QUALIFICATIONS:

• Bachelor of Science in Nursing (BSN) required.
• Current RN license in Massachusetts and/or New Hampshire as job requires.
• 3 years of clinical nursing experience and 1 years of oncology experience.
• Experience in nursing education or staff development preferred.
• Professional certification required (NPD-BC, Oncology-specific, or other relevant certification) within 3 years of hire.

SUPERVISORY RESPONSIBILITIES:

No

PATIENT CONTACT:

Yes

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$113,200.00 - $133,800.00

The Pharmacy Supervisor oversees the daily operations of the Y5 infusion pharmacy to ensure high-quality patient care is provided in compliance with regulations, hospital policies, and standard operating procedures. This role is responsible for coordinating daily workflow, managing staffing schedules, and supporting process improvements and quality assurance initiatives. The Pharmacy Supervisor provides supervision, mentorship, and leadership to pharmacy staff, ensuring ongoing training and competencies are maintained. Serving as a role model and mentor, the Pharmacy Supervisor fosters a collaborative work environment focused on excellence in patient care.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$157,400.00 - $169,000.00

The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disease centers in accordance with the DFCI Customer Service Standards. This role requires excellent customer service skills and comfort with multitasking and problem solving.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible
• Possesses a level of independence requiring knowledge of multiple disease specific programs
• Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls
• Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills
• Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority
• Performs other administrative duties and tasks as requested by Manager/Supervisor
• Able to quickly comprehend and implement new concepts or modifications to processes
• Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to function as an integral member of a team
• Excellent communication, organizational, time management, and customer service skills
• Strong attention to detail
• Ability to multi-task and problem solve on the spot
• Excellent phone etiquette
• PC proficiency; ability to learn new software quickly
• Knowledge of medical terminology is a plus

MINIMUM JOB QUALIFICATIONS:

The position requires a high school diploma or GED, with a bachelor’s degree preferred. Administrative and/or customer service experience is strongly preferred, and experience in a call center or phone service setting is also preferred.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$41,200.00 - $46,500.00

The Director, Total Rewards is responsible for the strategic and operational leadership of the organization's compensation and benefits programs. Reporting to the Associate Vice President, Total Rewards, this role oversees the day-to-day administration, design, implementation, and continuous improvement of compensation, benefits, retirement, recognition and well-being programs as well as the HR Solution Center. The Director ensures programs remain competitive, equitable, compliant, and aligned with organizational goals while supporting talent attraction, retention, and employee engagement.

The Director serves as a key advisor to HR and business leaders on compensation and benefits matters, leveraging market data, workforce analytics, and industry best practices to inform recommendations and program decisions. This role leads a team of compensation and benefits professionals and collaborates closely with Finance, Legal, Payroll, HRIS, and external vendors to ensure effective program delivery, regulatory compliance, and exceptional employee experience.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Lead the day-to-day administration, design, and delivery of compensation, benefits, retirement, and well-being programs.
• Oversee the HR Solution Center (HRSC) strategy and operations. Ensure high quality delivery standards are met and performance metrics are tracked and reported.
• Oversee compensation programs, including job evaluations, salary structures, market pricing, annual compensation planning, and pay practices.
• Direct benefits and retirement plan administration, including vendor management, plan operations, employee communications, and open enrollment activities.
• Analyze market trends, workforce data, and program metrics to develop recommendations that support organizational and talent strategies.
• Partner with HR and business leaders to provide guidance on compensation, benefits, organizational changes, and workforce planning initiatives.
• Ensure compliance with applicable compensation, benefits, retirement, and leave regulations while maintaining effective program governance.
• Lead process improvement, technology enhancement, and operational efficiency initiatives to improve service delivery and employee experience.
• Develop and lead a high-performing Total Rewards team while supporting the execution of departmental goals, budgets, and strategic priorities. Hire, develop, and manage staff to achieve organizational goals. Set clear expectations, deliver feedback, and monitor performance for quality, efficiency, and compliance with policies and procedures. Mentor staff, foster career growth, and cultivate a positive and productive work environment.

Knowledge, Skills and Abilities

• Comprehensive knowledge of compensation, benefits, retirement, and well-being programs, including program design, administration, and compliance.
• Strong understanding of compensation strategy, job evaluation, salary administration, market pricing, and pay equity principles.
• Knowledge of federal and state regulations governing compensation, benefits, retirement, and leave programs.
• Demonstrated ability to analyze workforce, market, and program data to support decision-making and program effectiveness.
• Proven leadership experience managing compensation and benefits functions and developing high-performing teams.
• Strong communication, consulting, and relationship-building skills, with the ability to influence stakeholders at all levels.
• Experience leading cross-functional initiatives and partnering effectively with HR, Finance, Legal, Payroll, HRIS, and operational leaders.
• Demonstrated success driving process improvements, technology enhancements, and operational efficiencies within a complex organization.

Minimum Job Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Finance, or related field required. Master’s degree (MBA, MHA, or related discipline) preferred.
• 8-12 years of progressive HR experience, with a strong focus in compensation, benefits, or total rewards required.
• 3–6 years of leadership experience, including managing professionals, programs, and/or functional areas required.
• Demonstrated experience with complex total rewards programs in large, matrixed organizations required.
• Healthcare or highly regulated industry experience preferred.
• Deep experience in compensation and/or benefits design and administration preferred.
• Experience leading annual compensation cycles, benefits renewals, or enterprise-wide programs preferred.
• Professional certifications such as CCP (Certified Compensation Professional), CEBS (Certified Employee Benefit Specialist), SHRM-SCP, or SPHR preferred.

License/Certification/Registration Required: None

Supervisory Responsibilities: Yes

• Directly oversees total rewards teams.

Patient Contact: No

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$192,400.00 - $229,600.00

The Oncology Registered Nurse is focused on patient assessment, patient education, the coordination of care, administration of therapy, symptom management and supportive care for the Oncology and Hematology patients at Dana-Farber Cancer Institute. The Registered Nurse cares for individuals receiving therapy for oncologic and hematologic problems. The nurse’s responsibilities include assessment, planning, implementation and evaluation of nursing care for a complex patient population. The nurse’s role includes administration of chemotherapy and other medications and infusions, telephone nursing care, direct patient care and charge capture/billing for all services rendered. The nurse provides patient and family education and psychosocial and emotional support. He/she is a member of a multidisciplinary care team that requires effective communication and collaboration with co-workers and staff as well as collaborating institutions and agencies. The role requires clinical expertise, critical thinking, collaborative practice, excellent communication skills and an understanding of the principles and practices of clinical research.

Schedule: 36 hours per week
Location: Foxborough

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Delivers expert, evidence-based nursing care to patients and families: Implements nursing process: Assessment, Nursing Diagnosis, Planning, Implementation, Evaluation. Assesses patient and family needs. Promotes health care outcomes in concert with currently accepted clinical practice guidelines. Analyzes assessment data to develop and support clinically accurate diagnoses. Collaborates proactively with all interdisciplinary team members with a patient centered focus to facilitate and maximize patient healthcare outcomes. Plans care by establishing goals with measurable outcomes. Implements the plan of care. Evaluates the patient’s response to interventions. Documents care according to Institute and regulatory agencies’ requirements. Administers medications and other treatments, which may include chemotherapy, and performs procedures safely and efficiently in accordance with Institute policy. May administer blood transfusions. Evaluates educational and psychological needs of patient and family and incorporates identified needs into the plan of care. Educates patient and family regarding treatment modalities of disease, which may include chemotherapy and radiation therapy and symptom management. Reviews patient’s clinical status and laboratory values pre-treatment and consults with provider when appropriate. Evaluates and determines need for patient referrals to other members of the interdisciplinary needs as appropriate. Identifies appropriate community resources to promote continuity of care and makes appropriate referrals. Manages patient care across the continuum, making appropriate referrals to home care and hospice, as necessary. Prepare and administers chemotherapy/biotherapy and supportive therapy in accordance with ASCO/ONS Guidelines. Recognizes and responds to emergency situations appropriately. Maintains BLS certification. Provides telephone triage according to policies and documents telephone interactions. Performs the following technical skills; Intravenous therapy including peripheral and central venous vascular access devices, including obtaining IV access, Safe handling practices for hazardous, cytotoxic and biological agents, Chemotherapy administration skills, including vesicant and non-vesicant medications. Complies with accepted standards of professional nursing practice, as well as with all licensure/registration requirements applicable to the nursing role. Supports the DFCI Nursing Department Professional Practice Model and Quality Plan. Accurately records charges for all services rendered on the day service. Collaborates with Clinic Assistant to assure accurate inventory of all supplies. Serves as a resource to medical personnel in other health facilities, providing telephone consultation to engender optimal Oncology practices and knowledge among health care professionals caring for cancer patients.
• Establishes rapport with patients and families from a variety of cultural, ethnic and religious backgrounds: Interacts with patients and families in a caring and compassionate manner respecting the need for privacy and confidentiality. Develops approaches to problem solving which meet the individual needs of the patients and families. Demonstrates the knowledge and skills necessary to provide age-specific care and support to the populations served. Promotes a culture of inclusion. Fosters an environment that is sensitive to the needs of diverse populations, including but not limited to culture, ethnicity, gender, and age.
• Manages the environment of patient care: Monitors the environment of care with attention to patient safety and assures compliance with regulatory agency standards. Complies with applicable policies, procedures, work rules and standards of conduct. Adheres to the Code of Ethics for Nurses with Interpretive Statements (ANA, 2015) in all aspects of professional practice. Bases care on the Standards of Oncology Nursing Practice and Oncology Nursing Society Chemotherapy Guidelines.
• Works collaboratively and functions as an effective member of the health care team: Demonstrates the ability to work collaboratively with peers and co-workers. Effectively addresses and manages conflicts. Demonstrates excellent communication skills. Demonstrates effectiveness as a contributing member to the multidisciplinary health care team. Delegates as appropriate and supervises assistive personnel in their provision of patient care. May function in the charge nurse role when necessary, collaborating with staff and coordinating flow of patients into the infusion areas. Participates in committees, councils, and initiatives. Demonstrates flexibility in setting and changing priorities. Accepts additional responsibilities as needed. Participates in QA/QI projects for the unit as requested.
• Seeks opportunities to foster professional growth: Identifies areas for professional growth. Formulates professional goals, objectives and methods for accomplishing these. Attends in-services, workshops and seminars. Shares information gained with colleagues. Facilitates professional growth of self and others by acting as a preceptor and mentor for new staff. Meets all annual evaluation requirements and competencies within the established time period. Pursues active membership in local and national professional organizations.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Demonstrated ability to work as an effective member of an interdisciplinary team
• Demonstrated skills in critical thinking, problem solving, and ability to make independent decisions
• Ability to function in a busy work setting with patients with complex needs
• IV skills strongly preferred
• Work tasks require walking, standing, climbing, sitting, bending, reaching and occasional lifting. Some tasks are performed while sitting
• Good hearing and vision are required for the time spent in interactions with others, telecommunications and the required reading of medical and pharmaceutical documents and patient care related documents
• Communications with physicians or staff during office hours requires organization of information, discretion and balancing of multiple communications
• Relationships with patients/families and colleagues requires excellent listening skills, the ability to identify issues and seek a resolution that reflects the quality care and satisfaction goals of the practice
• The work requires concentration and frequent mental and visual attention as well as the ability to work efficiently. Frequent interruptions and movement away from desk require the ability to stay focused and return to uncompleted tasks
• Telephone communications listening and speaking skills are required for the time spent in this mode of communication
• The ability to balance multiple tasks and normal stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job
• The ability to speak, read and write in English, and the ability to perform mathematical pharmaceutical calculations is required for this position
• Demonstrates understanding of special needs and behaviors of age groups of the population served: young adult to geriatric

MINIMUM JOB QUALIFICATIONS:

The position requires licensure as a Registered Nurse in the Commonwealth of Massachusetts or New Hampshire, as appropriate. A bachelor’s degree in nursing is strongly preferred, and candidates with an associate degree must complete a BSN within 4 years. Completion of the Oncology Nurse Residency Program (ONRP) or 1 year of recent experience as a Registered Nurse. Ambulatory and/or oncology experience preferred. Professional nursing certification (e.g., OCN, BMTCN, CPHON, AOCNP, CRNI, RN-BC) is preferred, and AHA BLS certification is required (AHA ACLS is acceptable as a minimum requirement).

SUPERVISORY RESPONSIBILITIES:

No direct supervision of others but does supervise assistive personnel as appropriate in the provision of patient care.

PATIENT CONTACT: Yes

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$82,367.58 - $124,614.60

The Oncology Registered Nurse is focused on patient assessment, patient education, the coordination of care, administration of therapy, symptom management and supportive care for the Oncology and Hematology patients at Dana-Farber Cancer Institute. The Registered Nurse cares for individuals receiving therapy for oncologic and hematologic problems. The nurse’s responsibilities include assessment, planning, implementation and evaluation of nursing care for a complex patient population. The nurse’s role includes administration of chemotherapy and other medications and infusions, telephone nursing care, direct patient care and charge capture/billing for all services rendered. The nurse provides patient and family education and psychosocial and emotional support. He/she is a member of a multidisciplinary care team that requires effective communication and collaboration with co-workers and staff as well as collaborating institutions and agencies. The role requires clinical expertise, critical thinking, collaborative practice, excellent communication skills and an understanding of the principles and practices of clinical research.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Delivers expert, evidence-based nursing care to patients and families: Implements nursing process: Assessment, Nursing Diagnosis, Planning, Implementation, Evaluation. Assesses patient and family needs. Promotes health care outcomes in concert with currently accepted clinical practice guidelines. Analyzes assessment data to develop and support clinically accurate diagnoses. Collaborates proactively with all interdisciplinary team members with a patient centered focus to facilitate and maximize patient healthcare outcomes. Plans care by establishing goals with measurable outcomes. Implements the plan of care. Evaluates the patient’s response to interventions. Documents care according to Institute and regulatory agencies’ requirements. Administers medications and other treatments, which may include chemotherapy, and performs procedures safely and efficiently in accordance with Institute policy. May administer blood transfusions. Evaluates educational and psychological needs of patient and family and incorporates identified needs into the plan of care. Educates patient and family regarding treatment modalities of disease, which may include chemotherapy and radiation therapy and symptom management. Reviews patient’s clinical status and laboratory values pre-treatment and consults with provider when appropriate. Evaluates and determines need for patient referrals to other members of the interdisciplinary needs as appropriate. Identifies appropriate community resources to promote continuity of care and makes appropriate referrals. Manages patient care across the continuum, making appropriate referrals to home care and hospice, as necessary. Prepare and administers chemotherapy/biotherapy and supportive therapy in accordance with ASCO/ONS Guidelines. Recognizes and responds to emergency situations appropriately. Maintains BLS certification. Provides telephone triage according to policies and documents telephone interactions. Performs the following technical skills; Intravenous therapy including peripheral and central venous vascular access devices, including obtaining IV access, Safe handling practices for hazardous, cytotoxic and biological agents, Chemotherapy administration skills, including vesicant and non-vesicant medications. Complies with accepted standards of professional nursing practice, as well as with all licensure/registration requirements applicable to the nursing role. Supports the DFCI Nursing Department Professional Practice Model and Quality Plan. Accurately records charges for all services rendered on the day service. Collaborates with Clinic Assistant to assure accurate inventory of all supplies. Serves as a resource to medical personnel in other health facilities, providing telephone consultation to engender optimal Oncology practices and knowledge among health care professionals caring for cancer patients.
• Establishes rapport with patients and families from a variety of cultural, ethnic and religious backgrounds: Interacts with patients and families in a caring and compassionate manner respecting the need for privacy and confidentiality. Develops approaches to problem solving which meet the individual needs of the patients and families. Demonstrates the knowledge and skills necessary to provide age-specific care and support to the populations served. Promotes a culture of inclusion. Fosters an environment that is sensitive to the needs of diverse populations, including but not limited to culture, ethnicity, gender, and age.
• Manages the environment of patient care: Monitors the environment of care with attention to patient safety and assures compliance with regulatory agency standards. Complies with applicable policies, procedures, work rules and standards of conduct. Adheres to the Code of Ethics for Nurses with Interpretive Statements (ANA, 2015) in all aspects of professional practice. Bases care on the Standards of Oncology Nursing Practice and Oncology Nursing Society Chemotherapy Guidelines.
• Works collaboratively and functions as an effective member of the health care team: Demonstrates the ability to work collaboratively with peers and co-workers. Effectively addresses and manages conflicts. Demonstrates excellent communication skills. Demonstrates effectiveness as a contributing member to the multidisciplinary health care team. Delegates as appropriate and supervises assistive personnel in their provision of patient care. May function in the charge nurse role when necessary, collaborating with staff and coordinating flow of patients into the infusion areas. Participates in committees, councils, and initiatives. Demonstrates flexibility in setting and changing priorities. Accepts additional responsibilities as needed. Participates in QA/QI projects for the unit as requested.
• Seeks opportunities to foster professional growth: Identifies areas for professional growth. Formulates professional goals, objectives and methods for accomplishing these. Attends in-services, workshops and seminars. Shares information gained with colleagues. Facilitates professional growth of self and others by acting as a preceptor and mentor for new staff. Meets all annual evaluation requirements and competencies within the established time period. Pursues active membership in local and national professional organizations.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Demonstrated ability to work as an effective member of an interdisciplinary team
• Demonstrated skills in critical thinking, problem solving, and ability to make independent decisions
• Ability to function in a busy work setting with patients with complex needs
• IV skills strongly preferred
• Work tasks require walking, standing, climbing, sitting, bending, reaching and occasional lifting. Some tasks are performed while sitting
• Good hearing and vision are required for the time spent in interactions with others, telecommunications and the required reading of medical and pharmaceutical documents and patient care related documents
• Communications with physicians or staff during office hours requires organization of information, discretion and balancing of multiple communications
• Relationships with patients/families and colleagues requires excellent listening skills, the ability to identify issues and seek a resolution that reflects the quality care and satisfaction goals of the practice
• The work requires concentration and frequent mental and visual attention as well as the ability to work efficiently. Frequent interruptions and movement away from desk require the ability to stay focused and return to uncompleted tasks
• Telephone communications listening and speaking skills are required for the time spent in this mode of communication
• The ability to balance multiple tasks and normal stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job
• The ability to speak, read and write in English, and the ability to perform mathematical pharmaceutical calculations is required for this position
• Demonstrates understanding of special needs and behaviors of age groups of the population served: young adult to geriatric

MINIMUM JOB QUALIFICATIONS:

The position requires licensure as a Registered Nurse in the Commonwealth of Massachusetts or New Hampshire, as appropriate. A bachelor’s degree in nursing is strongly preferred, and candidates with an associate degree must complete a BSN within 4 years. Completion of the Oncology Nurse Residency Program (ONRP) or 1 year of recent experience as a Registered Nurse. Ambulatory and/or oncology experience preferred. Professional nursing certification (e.g., OCN, BMTCN, CPHON, AOCNP, CRNI, RN-BC) is preferred, and AHA BLS certification is required (AHA ACLS is acceptable as a minimum requirement).

SUPERVISORY RESPONSIBILITIES:

No direct supervision of others but does supervise assistive personnel as appropriate in the provision of patient care.

PATIENT CONTACT: Yes

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$82,367.58 - $124,614.60

Employment Type:

Full time

Shift:

Day Shift

Description:

Oncology Social Worker (LCSW) – Outpatient Oncology & Infusion Center

The Oncology Social Worker provides comprehensive psychosocial assessment, counseling, advocacy, and care coordination services to patients and families receiving treatment in an outpatient oncology and infusion center. Working as an integral member of the multidisciplinary cancer care team, this role supports patients throughout diagnosis, treatment, survivorship, and end-of-life care by addressing emotional, social, financial, and community resource needs. The Oncology Social Worker helps reduce barriers to care and promotes optimal patient outcomes, quality of life, and continuity of services.

Key Responsibilities

• Conduct psychosocial assessments, distress screenings, and ongoing evaluations for oncology and infusion patients and their families.

• Provide individual, family, and supportive counseling related to cancer diagnosis, treatment, survivorship, and adjustment to illness.

• Develop and coordinate outpatient care transition and discharge plans based on patient needs, available resources, and clinical recommendations.

• Collaborate with physicians, nurses, advanced practice providers, navigators, and other healthcare professionals to support patient-centered care plans.

• Assist patients with access to financial assistance programs, insurance resources, transportation, community services, and supportive care programs.

• Coordinate referrals to behavioral health, hospice, home care, palliative care, and other community-based resources as appropriate.

• Support development and implementation of survivorship care plans consistent with oncology best practices and regulatory standards.

• Document assessments, interventions, care plans, and outcomes in the electronic medical record.

• Participate in multidisciplinary case conferences, quality initiatives, and cancer program committees.

• Serve as a patient advocate while maintaining the highest standards of professionalism, confidentiality, and ethical practice.

Qualifications

• Master's Degree in Social Work (MSW) from a CSWE-accredited program required.

• Connecticut Social Work licensure required (LCSW preferred; LMSW considered based on experience and ability to obtain clinical licensure).

• Minimum of two (2) years of social work experience in healthcare, oncology, infusion services, ambulatory care, or a related setting preferred. Relevant field placements may be considered.

• Knowledge of psychosocial oncology, community resources, crisis intervention, care coordination, and patient advocacy.

• Strong communication, counseling, assessment, and interdisciplinary collaboration skills.

About The Cancer Center

Trinity Health Of New England is collaborating with Dana-Farber Cancer Institute to strengthen and expand cancer care across the region. This relationship combines Dana-Farber’s nationally recognized oncology expertise with Trinity Health Of New England’s commitment to delivering exceptional, locally led care close to home. Through access to clinical specialists, tumor boards, educational resources and best practices, patients and providers will benefit from enhanced support and innovation. Together, we are building a stronger, more integrated oncology program focused on clinical excellence and outstanding patient outcomes.

Keywords: Oncology Social Worker, Cancer Center, Infusion Center, Outpatient Oncology, LCSW, LMSW, Social Work, Behavioral Health, Survivorship, Patient Navigation, Care Coordination, Connecticut Healthcare Jobs.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

The CRC (Clinical Research Coordinators) work within the Neuro Oncology clinical research program and support the research team in the overall conduct of clinical trials using Good Clinical Practice under the auspices of the Principal Investigator and the Clinical Research Manager. The CRC will be responsible for the primary data collection and management of patient clinical information as it pertains to participation in clinical trials. Ensures timely facilitation of trial assessments per protocol and collection of protocol related samples including shipment to outside entities as required. Will support and maintain participant/subject trial binders and may maintain regulatory binders, to ensure study compliance with all state, federal, and IRB requirements. May be responsible for pertinent IRB protocol submissions. This individual may also screen patients for protocol eligibility, obtain informed consent for non-treatment trials, and register study participants with the clinical trials management system, ONCORE. Some travel may be required.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Oversight of the clinical trials start-up process from receipt of protocols through the Scientific Review Committee and IRB submissions, and site activation activities.

• Responsible for data reporting and management, collection of source documents, use and development of case report forms, adverse events reporting, filing, and archiving of study records, and resolution of data queries.

• May prepare and or complete regulatory related reports and IRB submissions.  Maintain and organize study participant/subject trial binder and regulatory binders, enter all required study data on an ongoing basis and as applicable.

• Ensure all study related samples are collected, properly prepared, and shipped according to the protocol requirements and IATA/DOT regulations.

• Collaborate with other departments such as Protocol Scheduling, Materials Management, the Clinical Research Laboratory, Pharmacy, Research Nursing, and other departments, as needed per the requirements of the clinical trial.

• Responsible for organizing and preparing for both internal and external auditing and study monitoring visits.

• Coordination and management of clinical trials throughout the trial life cycle, including communication with sponsors and regulatory authorities.

• Close-out of clinical trials, including contributing to research articles, audit preparation, and communication with regulatory agencies and other disciplines involved.

• Interact with study participants as directed/required by the protocol and/or study team.

• May be responsible for tissue sample collection per trial requirements.

• Responsible for data entry of Subject Visit Tracking information into Clinical Trial Management System contemporaneously with medical visits, assessments, and other subject-specific information.

• Responsible for data entry of time and effort spent on study-specific activities and other administrative tasks into Clinical Trial Management System contemporaneously with work completed.

• Responsible for data entry of study-specific activity, including but not limited to monitor visits, external site enrollment, amendments, receipt of Safety Reports, etc. into Clinical Trial Management System contemporaneously with activity completed.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent organization and communications skills required. 

• Strong interpersonal skills – ability to effectively interact with all levels of staff and externals contacts.

• Must be detail oriented and have the ability to follow-through. 

• Ability to effectively manage time and prioritize workload.  

• Must practice discretion and adhere to hospital confidentiality guidelines at all times. 

• Must have computer skills including the use of Microsoft Office.

MINIMUM JOB QUALIFICATIONS:

• Bachelor’s Degree or 1 year of Dana-Farber Associate Clinical Research Coordinator experience required. 0-1 years of experience working in a medical or scientific research setting or comparable technology orientated business environment preferred.   

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT: All positions: May have contact with Adult and Pediatric patients of all ages and populations.  May distribute protocol schedules, quality of life surveys or other study-related questionnaires, subject diaries, and/or conduct follow-up communication with patients

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$48,100.00 - $54,400.00

Reporting to the Director of Treasury, the Associate Director of Treasury will assist in overseeing DFCI’s treasury function. This individual will interface with the department of accounting, budget, accounts payable, special funds, payroll, and financial planning. The Associate Director will also assist the Director of Treasury in long-term capital planning and the Institute’s $3-4 billion investment program.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Oversee all aspects of cash and liquidity management, treasury management system (Kyriba), banking relationships, bank service fees, and general operations.
• Manage debt issuance due diligence, analytics related to refunding and line of credit renewals, assuring an appropriate level of funding and competitive pricing.
• Develop, refine and maintain a cash forecasting model to anticipate and manage daily cash balances and to identify long term cash requirements.
• Ensure ongoing compliance with debt covenants, quarterly and year end reporting; Calculate and analyze financial covenant requirements, prepare quarterly and annual reports and certificates for public disclosure as required by the Continuing Disclosure Agreement.
• Ensure compliance with internal controls, policies and procedures in day-to-day conduct and supervision of cash management and investment activities.
• Oversee the Institute’s $3-4 billion Investment portfolio by acting on the Investment Committee decisions ranging from reviewing Investment Committee quarterly meeting minutes for directives, tracking the portfolio rebalancing and new investments, monitoring portfolio fund returns for any large variations.
• Lead the audit process of the Institute’s debt and investments; Develop and analyze complex investments and debt schedules for interim and annual external audits; Work with rating agencies and senior executives to facilitate annual rating review of the Institute.
• Lead the budget and multi-year financial plan process relative to debt, leases and investments.
• Manage and support strategic Treasury initiatives; provide analysis for strategic projects for executives, senior management regarding cash, liquidity, debt and investment, and present to senior management and various committees.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Advanced knowledge of accounting for treasury related areas with knowledge of not-for-profit accounting.
• Strong technical and professional accounting skills.
• Strong communication skills to instruct, train and develop staff and to present oral and written reports to Senior Management and other management personnel.
• Strong analytical and problem-solving skills.
• Ability to plan, manage and establish a sense of teamwork in his/her areas of responsibility
• Ability to develop financial and other operational systems to accurately control institutional activities
• Ability to work and communicate effectively with all levels of management within the Institute
• Ability to prepare and evaluate Requests for Proposals and negotiate terms of contracts and fees for services.
• Ability to represent DFCI effectively with high level external professionals, such as investment managers, investment bankers, and officials from rating agencies.

MINIMUM JOB QUALIFICATIONS:

• Bachelor's degree in Business, Accounting or Finance required.
• Master's degree preferred.
• 6+ years of experience in a financial or related field required.
• 3 years of management experience required.
• 10 years of experience in a financial or related field preferred.
• 3 years of increasing responsibility in treasury management across all areas of treasury functions, preferably in a not-for-profit preferred.

License/Certification/Registration Required:

• CPA, CFA preferred.

SUPERVISORY RESPONSIBILITIES:

• 1 Senior Investment and Debt Analyst & 1 Principal Treasury Analyst.

Patient Contact: 

• None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$164,400.00 - $184,200.00

The Clinical Assistant is responsible for direct care provided to patients and for contributing to efficient operations in the patient care environment. Direct patient care activities include, but are not limited to, obtaining vital signs, drawing and collecting blood samples and assisting nursing/medical staff in performing invasive procedures, such as bone marrow aspirates. Indirect patient care activities include those that support clinic operations such as ordering and stocking clinical supplies and patient education materials, transporting patients and specimens as needed, and monitoring the environment of care.

This is a position for South Shore Hospital - please apply using this link:
https://careers.southshorehealth.org/search/jobdetails/clinical-assistant---phlebotomy/4736836f-6692-4e3d-9887-9cc436850237?ejd=Enabled

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities:

• Ensures proper patient identification and maintains patient safety, privacy, confidentiality and follows guidelines under HIPAA.
• Obtains and records vital signs, pain screens, weights and heights accurately into Electronic Medical Records (EMR).Reports changes and/or abnormalities in vital signs; findings that are outside of defined parameters; and changes in patient’s conditions to the nursing/medical staff in a timely manner.
• Obtains specimens (urine, stool, sputum, etc.) and ensures accurate labeling in presence of patient.Instructs patients/family members in collecting specimens.
• Performs phlebotomy and EKG as applicable and is competent in the two patient identifier practice.
• May precept with specific training.
• Assists with disease center specific procedural needs as applicable.
• Transports patients, medical records, specimens, blood components, equipment and supplies in accordance with Institute policy.
• Ensures that all patients on schedule are accounted for and communicate with providers/patients and colleagues as to approximate wait times.
• May be required to assist with research specific patient data entry as required.
• Assures that all clinical areas have an adequate stock of medical supplies, equipment, and forms.
• Assist with medical record preparation.
• Properly cleans and maintains equipment and patient care environment.
• Maintains a working knowledge of current computer systems used in clinical areas.
• Understands and utilizes the telephone/pager systems, including text paging staff, call system and emergency response system.
• Provides proactive instruction and time expectations to patient and family.
• Communicates patient and family status difficulties and concerns to appropriate staff.
• Attends mandatory training and education sessions, completes mandatory annual competency assessments and follows Institute policies.
• Accepts additional responsibilities based on the changing needs of patients, families, staff and unit.

Knowledge, Skills and Abilities:

o Excellent organizational, communication and interpersonal skills.
o Ability to work as an effective member of an interdisciplinary team.
o Ability to function in a busy work setting with patients with complex needs.
o Demonstrates proficiency in technical skills.
o Demonstrates respectful and courteous behavior toward peers, co-workers, visitors and management.

Minimum Job Qualifications:

• High School Diploma or GED required; college coursework preferred.
• Clinical Qualification:
o Completion of an accredited Medical Assistant Program inclusive of an externship; or
o 1 year of experience in a Medical Assistant, Clinical Assistant, Certified Nursing Assistant or related clinical role (i.e. Emergency Medical Technician, Clinical role with military environment or Emergency department technician experience).
o In some cases, Nurse Students in an accredited Bachelor’s program with at least 2 completed clinical rotations may be considered.
• Applies Institute policies and procedures to resolve routine issues.Works on problems of limited scope.Builds stable working relationships internally.

License/Certification/Registration Required:

• Phlebotomy certification may be preferred based on location (Yawkey 2, Satellites).
• BLS Certification required within 60 days of hire.

Supervisory Responsibilities:

No

Patient Contact:

Yes, all ages.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$47,840.00 - $58,024.00

This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients
• Obtains detailed clinical information face-to-face, by telephone or electronically
• May provide basic information regarding the need for insurance referral(s)
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
• Performs independent patient and outside provider call triaging and assists in directing patient flow
• Serves as a liaison between patient/family/provider
• Resolves issues directly or ensures appropriate management of call by others
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated
• Participates in training for new hires
• Prepares, open, and close provider schedules and handles daily schedule changes
• Conduct slide submission as needed
• Other duties and responsibilities as assigned
• Possesses a level of independence requiring knowledge of multiple disease specific programs
• Functions as a content expert/resource Ieader/champion in quality improvement/process improvement initiatives and projects
• Oversees accurate completion of designated responsibilities and processes
• Participates in committees, meetings and in rollouts of new clinical applications and programs
• May participate in the recruiting process by interviewing potential candidates
• Assists in the training and mentoring of staff
• Responsible for running quality assurance and error reports
• Handles complex scheduling and is seen as an expert on the scheduling system
• Responsible for ensuring appropriate coverage in the absence of staff or supervisor
• May be required to Iead staff meetings in the absence of clinical practice support management
• May assist staff with complex administrative responsibilities and intra/inter-institutional coordination and communication
• Other duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Strong problem solving and critical thinking skills
• Ability to identify resources within the Institute and exhibit a proactive approach to problem solving
• Mastery of all relevant functions within specific disease center scheduling

MINIMUM JOB QUALIFICATIONS:

The position strongly prefers a bachelor’s degree in health administration or a related field and requires 12-18 months of experience as a Clinical Scheduling Specialist I.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Yes, interacts with the adult patient population.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$51,000.00 - $58,200.00

The Oncology Registered Nurse is focused on patient assessment, patient education, the coordination of care, administration of therapy, symptom management and supportive care for the Oncology and Hematology patients at Dana-Farber Cancer Institute. The Registered Nurse cares for individuals receiving therapy for oncologic and hematologic problems. The nurse’s responsibilities include assessment, planning, implementation and evaluation of nursing care for a complex patient population. The nurse’s role includes administration of chemotherapy and other medications and infusions, telephone nursing care, direct patient care and charge capture/billing for all services rendered. The nurse provides patient and family education and psychosocial and emotional support. He/she is a member of a multidisciplinary care team that requires effective communication and collaboration with co-workers and staff as well as collaborating institutions and agencies. The role requires clinical expertise, critical thinking, collaborative practice, excellent communication skills and an understanding of the principles and practices of clinical research.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Delivers expert, evidence-based nursing care to patients and families: Implements nursing process: Assessment, Nursing Diagnosis, Planning, Implementation, Evaluation. Assesses patient and family needs. Promotes health care outcomes in concert with currently accepted clinical practice guidelines. Analyzes assessment data to develop and support clinically accurate diagnoses. Collaborates proactively with all interdisciplinary team members with a patient centered focus to facilitate and maximize patient healthcare outcomes. Plans care by establishing goals with measurable outcomes. Implements the plan of care. Evaluates the patient’s response to interventions. Documents care according to Institute and regulatory agencies’ requirements. Administers medications and other treatments, which may include chemotherapy, and performs procedures safely and efficiently in accordance with Institute policy. May administer blood transfusions. Evaluates educational and psychological needs of patient and family and incorporates identified needs into the plan of care. Educates patient and family regarding treatment modalities of disease, which may include chemotherapy and radiation therapy and symptom management. Reviews patient’s clinical status and laboratory values pre-treatment and consults with provider when appropriate. Evaluates and determines need for patient referrals to other members of the interdisciplinary needs as appropriate. Identifies appropriate community resources to promote continuity of care and makes appropriate referrals. Manages patient care across the continuum, making appropriate referrals to home care and hospice, as necessary. Prepare and administers chemotherapy/biotherapy and supportive therapy in accordance with ASCO/ONS Guidelines. Recognizes and responds to emergency situations appropriately. Maintains BLS certification. Provides telephone triage according to policies and documents telephone interactions. Performs the following technical skills; Intravenous therapy including peripheral and central venous vascular access devices, including obtaining IV access, Safe handling practices for hazardous, cytotoxic and biological agents, Chemotherapy administration skills, including vesicant and non-vesicant medications. Complies with accepted standards of professional nursing practice, as well as with all licensure/registration requirements applicable to the nursing role. Supports the DFCI Nursing Department Professional Practice Model and Quality Plan. Accurately records charges for all services rendered on the day service. Collaborates with Clinic Assistant to assure accurate inventory of all supplies. Serves as a resource to medical personnel in other health facilities, providing telephone consultation to engender optimal Oncology practices and knowledge among health care professionals caring for cancer patients.
• Establishes rapport with patients and families from a variety of cultural, ethnic and religious backgrounds: Interacts with patients and families in a caring and compassionate manner respecting the need for privacy and confidentiality. Develops approaches to problem solving which meet the individual needs of the patients and families. Demonstrates the knowledge and skills necessary to provide age-specific care and support to the populations served. Promotes a culture of inclusion. Fosters an environment that is sensitive to the needs of diverse populations, including but not limited to culture, ethnicity, gender, and age.
• Manages the environment of patient care: Monitors the environment of care with attention to patient safety and assures compliance with regulatory agency standards. Complies with applicable policies, procedures, work rules and standards of conduct. Adheres to the Code of Ethics for Nurses with Interpretive Statements (ANA, 2015) in all aspects of professional practice. Bases care on the Standards of Oncology Nursing Practice and Oncology Nursing Society Chemotherapy Guidelines.
• Works collaboratively and functions as an effective member of the health care team: Demonstrates the ability to work collaboratively with peers and co-workers. Effectively addresses and manages conflicts. Demonstrates excellent communication skills. Demonstrates effectiveness as a contributing member to the multidisciplinary health care team. Delegates as appropriate and supervises assistive personnel in their provision of patient care. May function in the charge nurse role when necessary, collaborating with staff and coordinating flow of patients into the infusion areas. Participates in committees, councils, and initiatives. Demonstrates flexibility in setting and changing priorities. Accepts additional responsibilities as needed. Participates in QA/QI projects for the unit as requested.
• Seeks opportunities to foster professional growth: Identifies areas for professional growth. Formulates professional goals, objectives and methods for accomplishing these. Attends in-services, workshops and seminars. Shares information gained with colleagues. Facilitates professional growth of self and others by acting as a preceptor and mentor for new staff. Meets all annual evaluation requirements and competencies within the established time period. Pursues active membership in local and national professional organizations.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Demonstrated ability to work as an effective member of an interdisciplinary team
• Demonstrated skills in critical thinking, problem solving, and ability to make independent decisions
• Ability to function in a busy work setting with patients with complex needs
• IV skills strongly preferred
• Work tasks require walking, standing, climbing, sitting, bending, reaching and occasional lifting. Some tasks are performed while sitting
• Good hearing and vision are required for the time spent in interactions with others, telecommunications and the required reading of medical and pharmaceutical documents and patient care related documents
• Communications with physicians or staff during office hours requires organization of information, discretion and balancing of multiple communications
• Relationships with patients/families and colleagues requires excellent listening skills, the ability to identify issues and seek a resolution that reflects the quality care and satisfaction goals of the practice
• The work requires concentration and frequent mental and visual attention as well as the ability to work efficiently. Frequent interruptions and movement away from desk require the ability to stay focused and return to uncompleted tasks
• Telephone communications listening and speaking skills are required for the time spent in this mode of communication
• The ability to balance multiple tasks and normal stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job
• The ability to speak, read and write in English, and the ability to perform mathematical pharmaceutical calculations is required for this position
• Demonstrates understanding of special needs and behaviors of age groups of the population served: young adult to geriatric

MINIMUM JOB QUALIFICATIONS:

The position requires licensure as a Registered Nurse in the Commonwealth of Massachusetts or New Hampshire, as appropriate. A bachelor’s degree in nursing is strongly preferred, and candidates with an associate degree must complete a BSN within 4 years. Completion of the Oncology Nurse Residency Program (ONRP) or 1 year of recent experience as a Registered Nurse. Ambulatory and/or oncology experience preferred. Professional nursing certification (e.g., OCN, BMTCN, CPHON, AOCNP, CRNI, RN-BC) is preferred, and AHA BLS certification is required (AHA ACLS is acceptable as a minimum requirement).

SUPERVISORY RESPONSIBILITIES:

No direct supervision of others but does supervise assistive personnel as appropriate in the provision of patient care.

PATIENT CONTACT: Yes

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$82,367.58 - $124,614.60

This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients
• Obtains detailed clinical information face-to-face, by telephone or electronically
• May provide basic information regarding the need for insurance referral(s)
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
• Performs independent patient and outside provider call triaging and assists in directing patient flow
• Serves as a liaison between patient/family/provider
• Resolves issues directly or ensures appropriate management of call by others
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated
• Participates in training for new hires
• Prepares, open, and close provider schedules and handles daily schedule changes
• Conduct slide submission as needed
• Other duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to multi-task and function as an integral member of the team
• Excellent verbal and written communication skills required
• Excellent computer, customer service, problem solving, and organizational skills required

MINIMUM JOB QUALIFICATIONS:

The position strongly prefers a bachelor’s degree in health administration or a related field, along with up to 1 year of experience in healthcare or customer service.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Yes, interacts with the adult patient population.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$45,500.00 - $54,400.00