The Clinical Laboratory Assistant I PTL is the frontline staff assistant responsible for the communication with clinical staff and researchers concerning the banking and transactions of research samples for the Pasquarello Tissue Laboratory (PTL) within the Cell Manufacturing Core Facility.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Perform cell separation techniques and prepare cells, plasma and other sample types for banking of research samples.
• Retrieves data from other systems/departments to ensure that patients are registered to the banking protocols and samples are obtained and logged according to timeframes stated in the study.
• Maintains two separate databases/logs to ensure COI and COC for the receipt, storage and distribution of samples according to protocol.
• Assists with pulling samples and the distribution and shipments of samples to investigators.
• Transports samples between Brigham and Women’s Hospital, DFCI Lab control and Pasquarello Tissue Bank.
• Trains to perform high-complexity lab procedures such as manual cell counts.
• Processes all samples following aseptic technique and in clear separation from other patient samples to avoid cross-contamination.
• Assists other lab staff as needed.
• Reports unexpected finding to the appropriate supervisor.
• Performs cleaning and quality checks on biological safety cabinets, CO2 incubators, Allegra 6R centrifuges, J6-MI centrifuges and other instruments as needed.
• Notifies Supervisor when equipment needs repair or is reaching calibration expiration date.
• Creates shipping files in FreezerWorks and the caTissue databases for the retrieval and distribution of banked samples for researchers.
• Monitors and changes the LN2 dewars to maintain the LN2 levels in the LN2 tanks.
• Prepares blood bag apparatus’ and fills with Ficoll-Paque, heats inactive Fetal Bovine Serum and filter and prepare other reagents as needed.
• Performs manual cell counts on a variety of cell types using hemocytometer and microscope.
• Creates daily sample expected lists using data from caTissue, EPIC and information from Clinical Research Coordinators.
• Monitors and takes REES call for equipment alarms for LN2 tanks, mechanical freezers, room temperature and CO2 incubators.

MINIMUM JOB QUALIFICATIONS:

Minimum Education: Associates degree in a related science required.

Minimum Experience: Previous laboratory experience preferred. Working knowledge of computer systems desired.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to effectively communicate both orally and in writing.
• Demonstrated problem-solving skills.
• Customer service skills.
• Detail oriented.
• Good math skills needed to calculate reagent preparation and sample dilutions.
• Knowledge of lab safety and infection control.
• Ability to accurately perform manual cell counts on a variety of cell types using a hemocytometer and microscope.
• Adheres to all applicable DFCI policies including safety, HPAA and Code of Conduct.
• Ability to work effectively independently as well as a member of a team.
• Ability to seeks advice as needed.
• Ability to accommodate schedule adjustments, as well as off-shift and weekend assignments as workload dictates.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$42,500.00 - $47,800.00

The Regulatory Coordinators (RC) works under the direction of the Principal Investigator(s), Regulatory Operations Manager, Clinical Research Manager and / or directly for the Clinical Trials Office to complete the regulatory requirements of the clinical research project. The RC coordinates aspects of protocol submissions, prepares and submits regulatory documents, and maintains records on assigned studies to ensure regulatory compliance with DFCI and DF/HCC policies as well as federal regulation and ICH/GCP guidelines. This position will work collaboratively with a variety of personnel at all levels, including faculty and study team members of DF/HCC and external institutions, cooperative groups, clinical trials experts, representatives from the pharmaceutical industry, federal agencies, and other research organizations. Works interactively with the Office for Human Research Studies (OHRS), Office of Data Quality (ODQ) and the Clinical Trials Offices at the various DF/HCC institutions.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Prepares and submits all protocol applications, amendments, continuing reviews, and informed consent documents for SRC and IRB review and approval
• Prepares and submits regulatory documentation that may include IND/IDE applications, FDA annual reports, Serious Adverse Event reports, to the appropriate regulatory agencies including the Food and Drug Administration (FDA), Office of Biotechnology Activities (OBA), etc.
• Prepares, maintains and organizes Regulatory files for each assigned study in compliance with study sponsor requirement; Industry sponsor, DF/HCC sponsored etc.
• Maintains various regulatory tracking databases with information related to study recruitment, subject enrollment, and study progress and completion
• Assists in the preparation and coordination of assigned study monitoring and auditing visits with study coordinator, Investigator, DF/HCC ODQ, Industry Sponsors, and third-party auditors
• Track and manage assigned new protocol start-up packet; initiate, facilitate, and monitor study start-up progress to ensure established benchmarks are met
• Communicate and collaborate with clinical trial key stakeholders through the start-up process, provide regular updates and ensure all start-up activities are completed
• Create and maintain tracking for all subsequent submissions to the SRC/IRB; protocol & consent amendments, all required safety reporting, all required deviation, violation, exception, or other event reporting. Ensure various regulatory reporting required are met, Study Sponsor, FDA, IRB etc.
• Establishing and maintaining regular communication with study team, study sponsor, applicable regulatory agencies / offices to ensure all required information is relayed and responsible for the systematic documentation / tracking when applicable
• Serve as facilitator for study team and sponsor regarding study status information, critical safety issues, upcoming protocol, consent and IDB amendments and applicable protocol training; responsible for the systematic documentation / tracking when applicable
• Maintain working knowledge of current regulations, regulatory guidance and or local policies
• Assists Clinical research Manager with regulatory based training and implementation of new or revised regulation, guidance and or local policy
• Present regulatory status for disease group portfolio at applicable research meetings

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Must possess excellent written and oral communication skills, maintain confidentiality of information, demonstrate good decision-making and judgment and have attention to detail and follow-through skills
• Demonstrated organization and time management/prioritization skills with the ability to work independently are required
• Must be proficient in the use of computers, Microsoft applications and databases
• Requires experience with medical terminology

MINIMUM JOB QUALIFICATIONS:

The position requires a bachelor’s degree or 1 year of experience as a Dana-Farber Associate Regulatory Coordinator. Additionally, 0-1 years of experience in a medical, scientific research, or technology-oriented business environment is preferred, along with a basic understanding of clinical trial conduct.  

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT: None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$55,530.00 - $61,700.00

Position: Clinical Practice Specialist- Oncology
Department: Center for Clinical and Professional Development
Available Locations: Longwood Medical Area + Cambridge
Specialties: Solid Tumor/Rad Onc and/or Breast/GI

Market Range based on 40 Hours/Week. Compensation prorated for PT roles.
$129,800.00- $165,900.00

ABOUT THE DEPARTMENT:
The Center for Clinical and Professional Development (CCPD) provides a multitude of services and programs to support patient-care operations. CCPD collaborates with unit-based clinical specialists, clinical nurse educators and other nurse leaders to design and implement competency-based orientation, training and professional development programs. CCPD is responsible for the Oncology Nuse Residency Program (ONRP), Oncology Fellowship, NPCS Orientation, annual competencies, continuing education and education OnDemand, Preceptor training, Mentor programs, learning management system, International Nursing Education, Nursing Policy and Procedure, Nurse-driven Protocols, Nursing Quality, ANCC Magnet Program, Patient Education Program, Inclusion, Diversity and Equity Program, Award and Recognition Programs, Career Development, Student experiences (NP, RN, CA), and Simulation

POSITION SUMMARY:
The Clinical Practice Specialist (CPS) is a member of the nursing leadership team as an expert in our patient populations, evidence-based practice, and systems. This position involves collaboration across the enterprise with interdisciplinary departments to develop and evaluate evidence-based practices, improve the quality of patient care, and maintain compliance with regulatory standards.

Oncology Nurse Specialist practice is based on competencies described by the Oncology Nursing Society (ONS) and the National Association of Clinical Nurse Specialists. The mission, vision, and values of Dana-Farber Cancer Institute are incorporated into all areas of practice.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

Clinical Expertise

• Models excellence in nursing practice using scientific knowledge and advanced concepts in the assessment, diagnosis, planning, implementation and evaluation of actual or potential problems in the oncology patient population.
• Collaborates and consults with nurses and other to influence nursing practices and improve care outcomes within a patient population.
• A key stake holder and decision maker for the development, implementation and evaluation of standards of care, policies, guidelines, the introduction of new equipment, technology, and practices at the point of care and the integration of EBP into daily operational activities.
• Maintains expertise in ONS, ASCO, and other professional nursing standards and stays current on oncology evidence and changes in disease and treatment practices.
• Participates in local and national professional activities and organizations to promote the educational and professional growth of self and others within DFCI and the community.
• Provides content expertise as needed.
• Collaborates with Professional Development Specialist on curriculum development based on Learning Needs Assessment results.

Leadership

• Contributes to the creation of an environment that stimulates continuous self-learning, positive group processes, reflective practice, and the empowerment of others.
• Models constructive and mutually respectful relationships with colleagues.
• Fosters an environment that is sensitive to the needs of diverse populations, including but not limited to culture, ethnicity, gender, and age.
• Participates in goal-defining processes and systems changes to promote best practices
• Functions as a change agent, to implement, evaluate, and promote nursing care and systems that are safe, cost-effective and evidence based.
• Partners with leaders in clinical areas to establish goals and then develop, implement, and evaluate strategies consistent with institutional and departmental goals

Mentoring

• Works collaboratively with other departments and disciplines on projects, initiatives and programs to meet the goals of DFCI and promotes excellence in care delivery and outcomes.
• Is a clinical resource and consultant to all DFCI nursing community regarding clinical policies, standards and guidelines of care.
• Provides clinical expertise in the development and implementation of nursing clinical policy, procedure and standards processes and is a key member of DFCI NPCS and other policy committees.
• Mentors and supports the professional growth and development of nurses, other NPCS staff and students.

Quality / Safety / Regulatory Compliance

• Facilitates and leads quality and process improvement programs and initiatives.
• Assesses quality of care and patient outcomes.
• Implements evidence-based practices at the unit level with NPCS staff.
• Identifies clinical practice problems, reviews literature, and provides clinical support to staff and leaders to implement EBP solutions.
• Participates in research activities that expand the scientific base of nursing practice knowledge.
• Disseminates work related to research, EBP, and quality improvement initiatives.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in educational technology and software.
• Ability to mentor and guide nursing staff effectively.
• Expertise in oncology nursing standards and evidence-based practices.
• Knowledge of regulatory compliance standards.

SUPERVISORY RESPONSIBILITIES: No

PATIENT CONTACT: Yes

MINIMUM JOB QUALIFICATIONS:

• Master of Science in Nursing required; Clinical Nurse Specialist track or Doctor of Nursing Practice is preferred.
• Current RN license in Massachusetts (compact licensure) language.  
• 3 years of oncology nursing experience and 3 years of oncology experience.
• Expertise in oncology nursing standards and evidence-based practice required.
• Oncology-specific certification required within 3 years of hire.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$129,800.00 - $148,400.00

The Venous Access Nurse's responsibilities include vein assessment, planning, implementation and evaluation of nursing care for a complex patient population. The Venous Access Nurse provides patient and family education and psychosocial and emotional support. He/she is a member of a multidisciplinary care team that requires effective communication and collaboration with co-workers and staff at the Institute, BWH, and other collaborating institutions and agencies. The Venous Access Nurse identifies his/her own professional goals and learning needs. The role requires IV clinical expertise, ability to assess veins and make recommendations to providers for other access devices based on the vein assessment, critical thinking, collaborative practice as a Venous Access Nurse within a cancer center, line care maintenance and troubleshooting, knowledge of vein preservation principles and techniques, excellent communication skills and an understanding of the principles and practices of clinical research. The Mission, Vision and Core values of the Dana-Farber Cancer Institute are incorporated into all areas of practice.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities:

A. Delivers expert, evidence-based nursing care to patients and families.
1. Implements nursing process:
• Assess veins and access needs and makes recommendations to providers accordingly.
• Assesses patient and family needs.
• Evaluates home line care routine and supports patient to achieve optimal outcomes.
• Analyzes assessment data to develop and support clinically accurate diagnoses.
• Plans care by establishing goals with measurable outcomes.
• Implements the plan of care.
• Evaluates the patient's response to interventions.
2. Documents care according to Institute and regulatory agencies' requirements.
3. Administers medications relevant for care of the venous access patient and/or specific to Imaging protocols and performs procedures safely and efficiently in accordance with Institute policy. May provide specialized care of protocol drug patients in various settings.
4. Evaluates educational and psychological needs of patient and family, and incorporates identified needs into the plan of care.
5. Educates patient and family regarding various aspects and treatment modalities of disease, including vein choice, vein preservation techniques, and line care if applicable.
6. Recognizes and responds to emergency situations appropriately. Maintains BLS certification and or ACLS certification.
7. Identifies appropriate community resources to promote continuity of care, and makes appropriate referrals.
8. Complies with accepted standards of professional nursing practice, as well as with all licensure/registration requirements applicable to the nursing role.

B. Establishes rapport with patients and families from a variety of cultural, ethnic and religious backgrounds.
1. Interacts with patients and families in a caring and compassionate manner respecting the need for privacy and confidentiality.
2. Develops approaches to problem solving which meet the individual needs of the patients and families.
3. Demonstrates the knowledge and skills necessary to provide age-specific care and support to the populations served.
4. Fosters an environment that is sensitive to the needs of diverse populations, including but not limited to culture, ethnicity, gender, and age.

C. Manages the environment of patient care.
1. Monitors the environment of care with attention to patient safety, and assures compliance with regulatory agency standards.
2. Complies with Institute, Nursing and Patient Care Services, and unit policies, procedures, work rules and standards of conduct.
3. Adheres to the Code of Ethics for Nurses with Interpretive Statements (ANA, 2001) in all aspects of professional practice.

D. Contributes to the formulation and achievement of goals on the unit, within the Division of Nursing and Patient Care Services, and the Institute.
1. Assists in defining goals and developing systems and work processes for the unit, the Division of Nursing and the Institute.
2. Participates in unit, program-based, and divisional committees, councils, and initiatives.
3. Demonstrates flexibility in setting and changing priorities. Accepts additional responsibilities as needed.
4. Participates in QA/QI projects for the unit and the Division of Nursing and Patient Care Services.
5. Supports research activities within the unit, Division of Nursing and Patient Care Services, and the Institute.

E. Works collaboratively and functions as an effective member of the health care team.
1. Demonstrates the ability to work collaboratively with peers and co-workers. Effectively addresses and manages conflicts.
2. Demonstrates effectiveness as a contributing member to the multidisciplinary health care team.
3. Delegates as appropriate and supervises assistive personnel in their provision of patient care.
4. Functions in the charge nurse role when necessary, collaborating with staff and coordinating flow of patients into the infusion areas.

F. Seeks opportunities to foster professional growth.
1. Identifies areas for professional growth.  Formulates professional goals, objectives and methods for accomplishing these.
2. Attends in-services, workshops and seminars.  Shares information gained with colleagues.
3. Facilitates professional growth of self and others by acting as a preceptor and mentor for new staff.
4. Collaborates in preparing professional reports, articles and presentations for colleagues and the public. 

Knowledge, Skills and Abilities:

• Demonstrated ability to work as an effective member of an interdisciplinary team.
• Demonstrated skills in critical thinking, problem solving, and ability to make independent decisions.
• Ability to function in a busy work setting with patients with complex needs.

Minimum Job Qualifications:

Education: Associate degree, Nursing.  Baccalaureate degree in Nursing strongly preferred.  If Associate degree in Nursing, must complete BSN degree within 4 years. 
Experience: 1 year (or equivalent) of nursing experience in area where venous access is a primary responsibility.

License/Certification/Registration Required:

Licensed as a Registered Nurse in the Commonwealth of Massachusetts required.  Certification in Venous Access Nursing preferred – VA-BC or CRNI.

Supervisory Responsibilities:

None

Patient Contact:

Yes. Demonstrates understanding of special needs and behaviors of age groups of the population served: young adults to geriatrics.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$44.14 - $109.51

Professional Development Specialist (Level I + II)
Shifts: Full Time + Part Time Available
Available Locations: Longwood Area, Milford, South Shore, Brookline, Cambridge

Market Range based on 40 Hours/Week. Compensation prorated for PT roles.
PDS 1- $120,000.00- $165,200.00
PDS 2- $140,000.00- $185,000.00

ABOUT THE DEPARTMENT:
The Center for Clinical and Professional Development (CCPD) provides a multitude of services and programs to support patient-care operations. CCPD collaborates with unit-based clinical specialists, clinical nurse educators and other nurse leaders to design and implement competency-based orientation, training and professional development programs. CCPD is responsible for the Oncology Nuse Residency Program (ONRP), Oncology Fellowship, NPCS Orientation, annual competencies, continuing education and education OnDemand, Preceptor training, Mentor programs, learning management system, International Nursing Education, Nursing Policy and Procedure, Nurse-driven Protocols, Nursing Quality, ANCC Magnet Program, Patient Education Program, Inclusion, Diversity and Equity Program, Award and Recognition Programs, Career Development, Student experiences (NP, RN, CA), and Simulation

POSITION SUMMARY:
The Professional Development Specialists (PDS) are members of the nursing leadership team responsible for implementing and evaluating educational programs that support the professional development of nursing staff. This position involves daily interaction with staff to address clinical issues, competency development, and mentoring while ensuring compliance with regulatory standards. The PDS collaborates with Clinical Practice Specialists (CPS), and other multidisciplinary team members.

PDS practice is based on competencies described by the Oncology Nursing Society (ONS) and the Association of Nurses in Professional Development (ANPD). The mission, vision, and values of Dana-Farber Cancer Institute are incorporated into all areas of practice.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

Clinical Expertise

• Demonstrates expertise in areas of oncology clinical practice, by participating in patient care to identify opportunities for improvement, assess staff performance, and facilitate implementation of new practices.
• Supports nurses in the management of symptom distress related to cancer and/or its treatment based on advanced knowledge of the etiology of cancer, the rationale for treatment, patient and family responses and needs, and associated nursing interventions.
• Provides expertise in the assessment of patient and family learning needs, provision of educational strategies, and evaluation of the effects of teaching strategies for general and specified oncology patient populations.
• May provide direct patient care, consult with other nurses or clinical staff about specific patients, and make recommendations for interventions and plan of care.
• Collaborates and consults with nurses and others to influence nursing practices and improve care outcomes within a specific unit or service and/or across Nursing and Patient Care Services (NPCS).

Education

• Demonstrates leadership skills through the coordination of education, training, and competency assessment activities within the clinical coverage area.
• Participates in local and national professional activities and organizations to promote the educational and professional growth of self and others within DFCI and the community.
• Monitors compliance related to mandatory staff education.
• Educates staff on policies and procedures, supporting practice changes based on evidence-based guidelines.
• Implements educational programs and workshops to support the ongoing professional development of nursing staff, utilizing a variety of educational methods, including simulation.
• Serves as a nurse planner for ANCC Accredited Provider Unit.
• Supports unit leadership with the coordination and evaluation of unit-based orientation for new employees.
• Collaborates with the Nurse Director to design orientation schedules, select preceptors, conduct weekly check-ins, and ensure completion of orientation records.
• Coordinates nursing student placements in collaboration with Nurse Directors and maintains communication with the Center for Clinical and Professional Development on student performance.

Evidence-based Practice

• Maintains expertise in the ADNP practice model, competency models, and simulation standards of practice.
• Educates staff on policies and procedures, supporting practice changes based on evidence-based guidelines.

Leadership

• Contributes to the creation of an environment that stimulates continuous self-learning, positive group processes, reflective practice, and the empowerment of others.
• Models constructive and mutually respectful relationships with colleagues.
• Fosters an environment that is sensitive to the needs of diverse populations, including but not limited to culture, ethnicity, gender, and age.
• Functions as a change agent to implement, evaluate, and promote nursing care and systems that are safe, cost-effective and evidence based.
• Partners with leaders in clinical areas to establish goals and then develop, implement, and evaluate strategies consistent with institutional and departmental goals.
• Participates in activities that promote professional growth and development.

Mentoring

• Works collaboratively with other departments and disciplines on projects, initiatives, and programs to meet the goals of DFCI and promotes excellence in care delivery and outcomes.
• Is a clinical resource and consultant to all DFCI nursing community regarding clinical policies, standards, and guidelines of care.

Quality / Safety / Regulatory Compliance

• Assesses quality of care and patient outcomes.
• Disseminates work related to research, EBP, and quality improvement initiatives.
• Maintain knowledge of regulatory agencies and conduct audits as needed.
• Provides support for curriculum development related to safety events.
• Reviews Institutional Quality Initiatives/Measures and helps support the unit in improvement initiatives and best practice modeling.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in educational technology and software.
• Ability to mentor and guide nursing staff effectively.
• Expertise in evidence-based practices, competency models, and simulation standards.
• Knowledge of regulatory compliance standards.

MINIMUM JOB QUALIFICATIONS:

• Bachelor of Science in Nursing (BSN) required for PDS I. Master of Science in Nursing (MSN) required for PDS II.
• Current RN license in Massachusetts and/or New Hampshire as job requires.
• 3 years of clinical nursing experience and 1 years of oncology experience.
• Experience in nursing education or staff development preferred.
• Professional certification required (NPD-BC, Oncology-specific, or other relevant certification) within 3 years of hire.

SUPERVISORY RESPONSIBILITIES:

No

PATIENT CONTACT:

Yes

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$120,000.00 - $142,600.00

Working under the direction of the MRI Manager, MRI Supervisor, and MRI Clinical Director, the MRI technologist is responsible for performing all technical procedures within MRI as described in the DFCI Imaging Policy Manual. The MRI technologist duties include the responsibility of the delivery of safe and effective imaging procedures, participation in departmental education programs, participation in organizational and departmental goals and priorities and active involvement in Quality Assurance/Quality Improvement (QA/QI) activities. Each MRI technologist position requires a close working relationship with Imaging professional, nursing, and technical staff, as well as with providers, investigators, and their staff. The MRI technologist will work to create and sustain a culture that fosters excellence, impact, and discovery of innovative and novel approaches towards the eradication of cancer and related diseases.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Adheres to established departmental policies and procedures; fosters communication and collaboration among the clinical, technical and support staff; ensures that business and patient information is properly handled according to Health Insurance Portability and Accountability Act (HIPAA) guidelines.
• Maintains and ensures patient, staff and environmental safety; maintains proper infection control; maintains orderliness and cleanliness in the workplace and self; demonstrates an understanding of all MRI safety issues and follows MRI safety procedures to ensure patient safety.
• Prior to allowing anyone to enter the MRI exam room, carefully and completely screen all patients and others entering the MRI scan room, for any safety issues or contraindications regarding the specifics of being in a strong magnetic environment.
• Ensures that all appropriate regulatory, accreditation, and institutional requirements are met, and participates in departmental and institutional quality assurance/quality improvement (QA/QI) programs.
• Communicates relevant information in a compassionate and professional manner to patients undergoing procedures, ensures that all patients have a thorough understanding of the procedures to be performed, assist with various operational duties such as monitoring patient flow while utilizing the scheduling and electronic medical record (EMR) systems.
• Under the direction of the MRI Manager/Supervisor, the MRI technologist performs all technical procedures within their respective modality obtaining high quality patient scans; is involved with and performs all technical protocol duties as required for departmental research; establishes intravenous access; administers imaging contrast agents in accordance with applicable regulatory accreditation (e.g., ACR) and as directed by protocol under the supervision of the radiologist; ensures that all imaging systems operate at levels of accepted standards and are properly maintained, and if necessary takes corrective action; performs required quality control on all imaging equipment and devices; performs computer acquisitions and analysis as required; manages imaging datasets (e.g., transfer, archive, and retrieval); maintains all necessary records and reports in a correct, timely, and efficient manner.
• Provides training and shares best practices with newly hired staff, peers, and students.
• Performs all other duties and responsibilities as directed.

Knowledge, Skills and Abilities

• Excellent interpersonal, verbal and written communications skills to effectively work with peers, leadership, faculty and various teams.
• Knowledge of computer applications, including Microsoft Office and Microsoft Outlook
• Strong customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
• Must possess the ability to maintain confidentiality and be detail oriented.
• Excellent ability to organize, prioritize, and follow through.
• Be able to work independently and/or with a team in a fast-paced environment.
• Ability to effectively manage time and prioritize workload.

Minimum Job Qualifications

• Must be a graduate of a hospital-based and/or an accredited imaging technology program (e.g., MRI, Radiography, Nuclear Medicine).
• No experience required; one to two years hospital-based experience preferred.
• Current ARRT (RT-MR) or ARMRIT (RT-MR, ARMRIT) registration at the time of hire or must obtain within 1 year of hire.
• If no ARRT (RT-MR) certification at the time of hire, a current ARRT Radiography (RT-R) registration and/or current ARRT Nuclear Medicine Technology (RT-N) registration and/or current NMTCB Nuclear Medicine Technology (CNMT) registration is required.
• Current BLS certification or must obtain an active BLS certification within 90-days of hire.

License/Certification/Registration Required:

• Current ARRT (RT-MR) or ARMRIT (RT-MR, ARMRIT) registration at the time of hire or must obtain within 1 year of hire
• If no ARRT (RT-MR) certification at the time of hire, a current ARRT Radiography (RT-R) registration and/or current ARRT Nuclear Medicine Technology (RT-N) registration and/or current NMTCB Nuclear Medicine Technology (CNMT) registration is required
• Current BLS certification or must obtain an active BLS certification within 90-days of hire.

Supervisory Responsibilities: No

Patient Contact: Yes, direct patient contact.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$109,096.00 - $129,594.40

The Uppaluri lab in the Department of Medical Oncology is seeking an intelligent, creative and collegial post-doctoral research fellow to join our group. We perform pre-clinical mouse modeling and human translational work towards identifying and targeting genomic and immunologic dependencies to improve head and neck cancer patient outcomes. Our group has expertise in carcinogen induced oral cancer models and in performing first in class immune and small molecule therapeutic clinical trials.

Research areas in our lab include cancer genome discovery, CRISPR screening, investigation of tumor microenvironment and T cell biology using high-dimensional methodologies (scRNAseq, spatial proteomics/transcriptomics), development and study of novel oncogene-inducible and carcinogen-based oral cancer models and analysis of patient samples from ongoing clinical trials to define molecular correlates of response, improved therapeutic targeting strategies and new biological insights.

We are a highly collaborative group and interact closely with cancer biologists, clinicians, and computational biologists to comprehensively understand head and neck cancer related biology.

The main focus of this NIH funded postdoc position is to define mechanisms of resistance to immunotherapy (antiPD1) and targeted therapy in head and neck cancers using basic and translational approaches.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

RESPONSIBILITIES

• Designing and executing in vitro and in vivo experiments
• Processing and analysis of patient-derived tissues
• Developing ex-vivo human-immune model systems
• Conducting data analysis and interpreting results
• Maintaining accurate records, writing reports, and preparing and giving presentations
• Contributing to the overall laboratory safety, organization and productivity
• Writing and submitting impactful primary research articles for peer review
• Writing applications for funding opportunities

QUALIFICATIONS

• Ph.D in molecular biology, immunology or equivalent. An immunology background is highly desired, not required. Bioinformatics experience is desired but not required
• Enthusiastic, team player and self-motivated individual
• Experience with both cell culture and mouse disease modeling. Hands-on experience in immunologic assays including flow cytometry and molecular biology techniques. Analysis of human specimens is desired but not required
• Excellent English written and oral communication
• Peer-reviewed publication track record

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$72,000.00 - $76,385.00

The Research Data Specialist (RDS) will support the Breast Oncology clinical research program in the areas of data collection, computing, and database organization. Duties include the examination, synthesis, and evaluation of medical records; the abstraction and recording of pertinent medical information; and the monitoring of patient status. The Clinical Research Data Specialist will be responsible for the collection, management, and quality assurance review of patient clinical data.

This position's work location is fully remote with occasional time on-campus in Boston, MA. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Disease Based RDS positions:

• Responsible for reviewing and abstracting the medical records for research patients on trials they are assigned
• Entering identified clinical data points in the corresponding database
• Ensuring that data is entered within the outlined timelines for each trial
• Assisting research teams with the development, testing and implementation of Case Reports Forms for PI-Initiated clinical trials.

CRIS RDS positions:

• Evaluating and tracking the eligibility of all patients seen in the clinic for inclusion in the study
• May assist or be responsible for consenting eligible patients in clinic
• Maintaining on-going communications with Information Services and physicians and staff for data collection needs
• Reviewing and abstracting the medical records for patients. Entering the clinical data into the Clinical Research Information Systems (CRIS)
• Accessing patient demographic and clinical information from the clinical systems. Entering information into the database
• Reviewing data for quality and completeness using reporting software
• Collaborating with principal investigators, IS staff, and clinic staff in the continued development of the CRIS system
• Assist principal investigators and staff in the creation of data reports for quality assurance measures
• Coordinates the collection, processing, organization, and storage of biological specimens including maintenance of electronic specimen tracking systems (STIP) and laboratory binders
• May be responsible for IRB and regulatory submissions and maintenance of regulatory files

Bone Marrow Transplant (BMT) RDS positions:

• Support the clinical programs with outcomes data collection, reporting, analysis and audits
• Ensures timely reporting to internal and external outcomes data repositories, including national repositories when required by regulatory requirements and U.S. law
• Ensure case management documentation in patient medical records and other information management systems as assigned to support clinical program clinical care
• Perform QA and QC procedures to ensure optimal data reporting as assigned
• Develop knowledge of specialized data sources specific to outcomes data reporting, including routine reaching out to offsite providers to obtain information from medical records at outside sites of care

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Excellent organizational and communication skills required
• Strong interpersonal skills – ability to effectively interact with all levels of staff and external contacts.
• Must be detail oriented
• Ability to effectively manage time and prioritize workload
• Must practice discretion and always adhere to institutional confidentiality guidelines
• Must have computer skills including the use of Microsoft Office

MINIMUM JOB QUALIFICATIONS:

• The position requires a bachelor’s degree or 1 year of experience as a Dana-Farber Associate Research Data Specialist.
• Experience of 0-1 years in a medical, scientific research, or technology-oriented business environment is preferred.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT: Yes, all ages.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$50,500.00 - $56,700.00

This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients
• Obtains detailed clinical information face-to-face, by telephone or electronically
• May provide basic information regarding the need for insurance referral(s)
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
• Performs independent patient and outside provider call triaging and assists in directing patient flow
• Serves as a liaison between patient/family/provider
• Resolves issues directly or ensures appropriate management of call by others
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated
• Participates in training for new hires
• Prepares, open, and close provider schedules and handles daily schedule changes
• Conduct slide submission as needed
• Other duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Ability to multi-task and function as an integral member of the team
• Excellent verbal and written communication skills required
• Excellent computer, customer service, problem solving, and organizational skills required

MINIMUM JOB QUALIFICATIONS:

The position strongly prefers a bachelor’s degree in health administration or a related field, along with up to 1 year of experience in healthcare or customer service.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Yes, interacts with the adult patient population.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$45,500.00 - $54,400.00

The Practice Coordinator II provides superior customer service to all patients, family members, physicians and staff, including check-in and check-out services, updating patient information, answering non-clinical patient questions, and assisting patients with finding their way within the Cancer Center, in accordance with the DFCI Customer Service Standards. The practice coordinator may also assist with registration of new patients including the collection of demographic information and insurance information. Performs specific and more advanced duties and system routines

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Under the direction of the clinical practice support management team, provides appointment scheduling ranging incomplexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients.
• Performs front desk check-in and check-out functions (may defer complicated scheduling to Practice Coordinator II as needed).
• Obtains detailed clinical information face-to-face, by telephone or electronically.
• May provide basic information regarding the need for insurance referral(s).
• Performs independent patient and outside provider call triaging and assists in directing patient flow.
• Serves as a liaison between patient/family/provider.
• Confirm patient’s demographics (address/phone numbers etc) and insurance information.
• Review patient “alerts” and reconcile ie: patient contact information, Medicare Survey etc.
• Responsible for complex scheduling activities associated with patients arriving from main campus, other centers or otheroutside entities and coordinating 2nd opinion physicians, specialists, dieticians, etc.
• Ensures the completion of prior authorizations for radiology testing and authorizations for outside ancillary services.
• Manage all incoming referrals; provide appointment setting and coordination of medical records.
• May navigate new patients and educate them about all available services.
• Understand and utilize DFCI systems as well as the local Hospital’s systems i.e. Meditech
• Resolves issues directly or ensures appropriate management of call by others.
• Recognizes emergencies and appropriate responses using standard operating procedures and critical thinking skills.
• May provide general administrative support and coordination for all aspects of patient care for both new and/orestablished patients, including filing, document preparation, data entry, telephone support, etc.
• Refer patients to financial counselor as needed at DFCI.
• If insurance has changed, copy card and give to New Patient Coordinator for updating and insurance eligibility check.
• Requires basic knowledge of insurance plans which constantly change; knowledge of insurances that SEMC/DFCI are participants; and high-risk insurances
• Retrieves voicemails and follow up/triage accordingly.
• Handles incoming requests for records and mails/faxes information as appropriate; Faxes notifications to HIS as necessary (patient name changes, etc)
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
• Participates in clinical systems training for new hires and may teach or participate in the planning.
• Prepares, opens and closes provider schedules and handles daily schedule changes.
• Conduct slide submission as needed.
• Enters data into patient care related databases.
• May be responsible for mini-registrations, insurance verification and clinical intake for new patients. Complete annual registration update if necessary.
• May be required to perform other duties as required by the clinical practice support team.
• Prepares complex documents, processes disability forms, prescription plan refill processing or other patient care forms.
• Assists in the review of office supply par levels to ensure adequate supplies at front desk.
• Receives shipments to the unit and places supplies and stock items in proper storage area.
• Review “type” of patient apt and ensure necessary forms are completed: new patient consults-print appropriate labels and refer to New Patient Coordinator.
• Review prepared lists for patients needing a Health Care Proxy or Distress Tool to be completed. Assist those patients in completion of forms. Be prepared to answer non-clinical questions about the Health Proxy or refer any detailed.
• Coordinate care with main campus and facilitate appointments. Track referrals and generate reports to evaluate withentities are sending patients.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Understand and utilize DFCI systems as well as the local Hospital’s systems i.e. Meditech

• Requires basic knowledge of insurance plans which constantly change; knowledge of insurances that HFH/LGH are participants; and high risk insurances

• Ability to multi-task and function as an integral member of the team.

• Excellent verbal and written communication skills required. 

• Excellent computer, customer service and problem solving skills required. 

• Demonstrated ability to carry out complex scheduling as required.

• Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed.

MINIMUM JOB QUALIFICATIONS:

• Associates degree; 3 years of equivalent experience may substitute for a degree. Bachelor’s degree preferred

• 3 years of experience working in a medical or customer service setting

• A degree may substitute for experience

• Knowledge of medical terminology required.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$57,600.00 - $62,700.00

The Research Technician role will assist scientists in performing scientific research, development and/or clinical tasks of varying complexity. In general, they will assist in the set up, operation and maintenance of laboratory instruments and equipment, monitoring experiments, making observations and calculating and recording results.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

OVERVIEW

The Beltran Lab is focused on studying molecular mechanisms driving treatment resistance in prostate cancer and developing new therapeutic approaches for patients. We use genomic tools and preclinical modeling (patient derived organoid, PDX and mouse models) to elucidate the genomic landscape of disease and model its progression as seen in patients. We are specifically focused on the development of lineage plasticity and neuroendocrine prostate cancer.

The candidate will perform key experiments, such as blood processing, DNA/RNA extraction, library preparation, PCR, lentiviral vector production, cell culture of cell lines and primary cells, western-blot, histology and tissue preparation for downstream analyses under supervision of Postdoc fellow(s). The candidate will be also required to perform basic laboratory duties, such as maintenance of laboratory instruments and equipment, preparation of solutions, organization of stocks and ordering, and organization of the lab biorepository.

• Set up, adjust, calibrate, clean, maintain and troubleshoot equipment
• Clean, maintain and prepare supplies and work areas and may be responsible for ordering of supplies. Collaborates with Purchasing and may be responsible for negotiating with vendors
• Conduct standardized biological, microbiological or biochemical tests and laboratory analyses, including the collection of information and samples from organic substances, such as blood, drugs, and animals
• Isolate, identify and prepare specimens for examination
• Analyze experimental data and interpret results to write reports and summaries of findings, including grant preparation and presentations, and look for opportunities to co-author publications. May be expected to participate in formal and information presentations of results to staff
• Participate in grant application process and manuscript preparation as required
• Maintains detailed notebook of all work-related activities
• Monitors laboratory work to ensure compliance with Environmental Health and Safety information as well as the standard operation procedures specific to each laboratory
• Expected to provide intellectual and interactive commitment to position by keeping up with appropriate literature and research publications
• May be responsible for the development, modification and improvement of standard operating procedures
• Uses computers, computer-interfaced equipment, robotics or high-technology applications to perform work duties
• May be responsible for designing and executing advanced experiments and setting strategy
• May be responsible for the examination of animals and specimens to detect the presence of disease or other problems
• May be responsible for monitoring laboratory budgets

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Knowledge of information and techniques related to either biology, chemistry, or medicine is preferred
• Must have excellent communication skills (written and verbal) and be able to work with a wide variety of faculty and staff
• Ability to analyze information and use logic to address work-related issues and problems
• Must have attention to detail and be thorough in completing work tasks
• Ability to work within a team environment
• Open to working with lab animals.
• Previous lab experience is preferred
• Availability for 2 years is preferred

MINIMUM JOB QUALIFICATIONS:

The position requires a bachelor’s degree, preferably in biology or chemistry, with no prior professional experience necessary. Candidates will learn and apply technical principles, processes, and concepts, use institutional policies to address routine issues, and work on problems of limited scope. The role involves following standard practices to analyze situations or data and building stable internal working relationships.

SUPERVISORY RESPONSIBILITIES:

No supervisory responsibilities. Normally receives detailed instructions on all work.

PATIENT CONTACT: None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$47,500.00 - $51,300.00

The Research Technician role will assist scientists in performing scientific research, development and/or clinical tasks of varying complexity. In general, they will assist in the set up, operation and maintenance of laboratory instruments and equipment, monitoring experiments, making observations and calculating and recording results.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Set up, adjust, calibrate, clean, maintain and troubleshoot equipment
• Clean, maintain and prepare supplies and work areas and may be responsible for ordering of supplies. Collaborates with Purchasing and may be responsible for negotiating with vendors
• Conduct standardized biological, microbiological or biochemical tests and laboratory analyses, including the collection of information and samples from organic substances, such as blood, drugs, and animals
• Isolate, identify and prepare specimens for examination
• Analyze experimental data and interpret results to write reports and summaries of findings, including grant preparation and presentations, and look for opportunities to co-author publications. May be expected to participate in formal and information presentations of results to staff
• Participate in grant application process and manuscript preparation as required
• Maintains detailed notebook of all work-related activities
• Monitors laboratory work to ensure compliance with Environmental Health and Safety information as well as the standard operation procedures specific to each laboratory
• Expected to provide intellectual and interactive commitment to position by keeping up with appropriate literature and research publications
• May be responsible for the development, modification and improvement of standard operating procedures
• Uses computers, computer-interfaced equipment, robotics or high-technology applications to perform work duties
• May be responsible for designing and executing advanced experiments and setting strategy
• May be responsible for the examination of animals and specimens to detect the presence of disease or other problems
• May be responsible for monitoring laboratory budgets

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Knowledge of information and techniques related to either biology, chemistry, or medicine is preferred
• Must have excellent communication skills (written and verbal) and be able to work with a wide variety of faculty and staff
• Ability to analyze information and use logic to address work-related issues and problems
• Must have attention to detail and be thorough in completing work tasks
• Ability to work within a team environment

MINIMUM JOB QUALIFICATIONS:

The position requires a bachelor’s degree, preferably in biology or chemistry, with no prior professional experience necessary. Candidates will learn and apply technical principles, processes, and concepts, use institutional policies to address routine issues, and work on problems of limited scope. The role involves following standard practices to analyze situations or data and building stable internal working relationships.

SUPERVISORY RESPONSIBILITIES:

No supervisory responsibilities. Normally receives detailed instructions on all work.

PATIENT CONTACT: None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$47,500.00 - $51,300.00

The Physician Assistant (PA) is responsible for assisting the Program Attending physicians in the medical management of hematologic (including BMT) and solid tumor oncology patients, as well as patients receiving elective chemotherapy. Inpatient PAs will be expected to collaborate and cross- train with all of the inpatient teams. The PA works closely with the physician and nursing staff to develop and coordinate a plan of care designed to meet the physical, psychological and social needs of patients and their families. Professional collaboration between inpatient and the ambulatory setting is expected by all PAs.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Manages all aspects of patient care in collaboration with his/her supervising MD and care team
• Examines patients to obtain information about their physical condition
• Orders and interprets diagnostic test results to obtain pertinent medical information
• Obtains, compiles, and records patient medical data which may include admission and discharge notes, daily progress notes and results of examinations
• Prescribes therapy or medications and performs procedures according to DFCI privileges
• Demonstrated ability to work collaboratively with all members of the care team and all DF/BW staff
• Participates in quality improvement projects and patient safety initiatives
• Practices in an efficient manner without compromising high level of patient care
• Works well with and coordinates care amongst attendings, consulting teams, nurses, social worker and other healthcare professionals promoting excellence in patient care
• Adheres to documentation of notes based on standard practice of program
• Participates in precepting of students after training completed. May begin earlier or later based on Chief PA or supervising MD recommendation. (Inpatient Chief PAs must approve inpatient PA preceptors. Proctoring may be recommended for PAs who are unable to participate in the PA student preceptor program.)

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Expert knowledge of general medicine and preferable exposure to hematology/oncology and/or inpatient medicine. Ability to incorporate knowledge of general internal medicine and medical complications unique to oncology patients in day-to-day management of patients will be required
• Must be professional, quality driven, and have the proven ability to work well within a cohesive group of peers. Exercises the highest level of professional judgment and will exercise independent originality in solving problems. Strong communication skills and sound judgment
• Possesses the maturity and confidence to work closely with clinicians, therapists, and team members across the organization. Ability to build working relationships amongst his/her peers and other team members working with inpatient oncology patients
• Demonstrates a commitment to ongoing clinical education and training and exhibits expert knowledge of inpatient oncology and general medicine
• Able to accept instruction and guidance and assume graded responsibility in complex teamwork, while demonstrating an understanding of procedures, policies and documentation required to facilitate PA compliance with hospital standards of care
• Demonstrates ability to work collaboratively with all members of the care team and all DF/BW staff

MINIMUM JOB QUALIFICATIONS:

The position requires a Master's degree and completion of an AAPA/NCCPA-accredited Physician Assistant Studies program. Candidates must be NCCPA certified, hold a license to practice as a Physician Assistant in Massachusetts, and maintain current DEA and Massachusetts Controlled Substance Licenses. Additionally, 100 hours of CME must be completed every 2 years in compliance with national and state regulations.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Provides direct care to adult patients.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$126,100.00 - $204,732.50

As a member of the multidisciplinary pediatric oncology team, and under minimal supervision, the Pediatric Clinical Social Worker, LICSW II, provides highly skilled patient and family centered care through clinical psychosocial assessment and intervention, including crisis response, individual, couples, family, and group interventions, and short-term bereavement support.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provides biopsychosocial assessment and intervention, crisis intervention, coordination of psychosocial services, and consultation, to reduce cancer-related distress and improve quality of life for patients, families, and caregivers across the trajectory of cancer care; this includes those patients seen for screening for high risk of developing cancer and/or a diagnosis of cancer through to end of life and/or survivorship in collaboration with community mental health partners.
• Assesses adaptation of families and caregivers to patient’s illness and ensures maximum participation of patients/families/caregivers in the continuum of care process. 
• Provides clinical interventions that are focused on cancer-related distress, are evidence based, goal oriented, strengths based, and short-term and episodic in nature to ensure patient equity and accessibility to social work interventions; modalities include individual, family, and group work. 
• Identifies and addresses high-risk psychosocial factors as well as psychosocial strengths of patients/families/caregivers that impact health status, coping and adjustment (e.g., suicidal or homicidal risk, domestic violence, disabled, child or elder abuse and neglect, physical, developmental or intellectual disabilities, serious mental health conditions, etc.).
• Responsible for facilitating complex serious illness and goals of care conversations to ensure shared treatment decision-making and effective patient-physician communication.
• Responsible for identifying and communicating systemic inequities, their impact on patients, families, caregivers, and the community at large and providing recommendations for systemic change.
• Responsible for demonstrating commitment to diversity and equity efforts, including advocacy and self-education to advance knowledge base of the needs and concerns of underserved and marginalized populations.
• Communicates clinical assessment and recommendations and provides consultation and support to interdisciplinary health care team.
• Initiates collaboration with interdisciplinary team to manage psychosocial barriers that limit patients’/families’/caregivers’ ability to access and/or engage in recommended medical care.
• Provides education/consultation regarding impact of cancer on patients and families/caregivers to community, and provides consultation, education, and program development (e.g., support groups, psychoeducational forums, etc.) within the disease-based or service-based team and in collaboration with the interdisciplinary team.
• Responsible for evidence-based facilitation of patient and/or family and/or caregiver support programs or groups.
• Provides in-person and/or telehealth services to patients and families/caregivers; method of communication (i.e., in person/phone/Zoom video) is based on clinical assessment.
• Provides clinical coverage in other social workers’ absence(s).

MINIMUM JOB QUALIFICATIONS:

Minimum Education:

Master of Social Work

 

Minimum Experience:

4 years social work practice required; health care setting preferred with at least 2 years in an oncology setting or with oncology patients (other social work experience may substitute).

 

License/Certification/Registration:

LICSW in MA (and state specific based on location)

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Highly skilled in knowledge of interventions for patients with psychosocial needs inclusive of mental health, behavioral health, emotional, relational, and other social needs.  
• Highly skilled in various behavioral health interventions related to common issues and needs across the oncology continuum of care.
• Highly skilled in knowledge of interdisciplinary teamwork and team dynamics, scope of key partnerships and interprofessional roles. 
• Highly skilled in knowledge of social work clinical psychosocial care concepts, practices, and policies with demonstrated ability to use them in varied situations.
• Highly skilled ability to facilitate understanding and resolution of problems related to patient/family/caregiver interpersonal conflict, mental health and/or substance use concerns or disorders. 
• Highly skilled ability to provide guidance/ consultation to the team around complex patient management, including ethical issues.
• Highly skilled ability to facilitate patient and family/caregiver participation in oncology care, and to recommend and contribute to team and/or family/caregiver meetings. 
• Highly skilled ability to make clinical decisions guided by experience, policies, consultation, and evidence-based practice. 
• Highly skilled in actively facilitating team meetings related to care planning in the setting of disruptive/challenging patient/family/caregiver/support person behavior. 
• Highly skilled in ability to understand and communicate information to interdisciplinary team, patients, families, caregivers, and community partners (e.g., agencies, professional organizations, etc.). 
• Highly skilled in ability to be sensitive, responsive to, and advocate for the needs of diverse populations in the setting of serious illness; including but not limited to diversity in gender identity, age, culture, race, religion, socioeconomic status, abilities, and sexual orientation. 
• Highly skilled ability to adjust to change within a fast-paced working environment and to be a role model for LCSW and LICSW I roles.
• Highly skilled ability to integrate professional ethical principles (e.g., confidentiality, boundaries) and adhere to relevant professional, departmental, and organizational standards for patient and family care.
• Highly skilled ability to write clear and complete biopsychosocial assessments, progress notes, and other forms of documentation in the EMR, keeping with Divisional and Institutional policies.
• Strong adherence to Social Work Division practice and administrative standards and policies (e.g., HIPAA, high-risk sign out, scheduling).

SUPERVISORY RESPONSIBILITIES:            No direct reports, competent to clinically supervise LCSWs and Social Work trainees (e.g., interns, fellows); will supervise as needed to meet the needs of the Division.

 

PATIENT CONTACT:        Yes

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$97,683.00 - $110,448.00

The Registration Specialist II reports to Manager, Registration and Denial Management and is responsible for registering patients at Dana-Farber Cancer Institute (DFCI), with moderate direction. These functions include, but are not limited to, collecting and updating demographic and insurance information, confirming insurance eligibility, verifying benefits, and assisting patients with sign up for Patient Gateway. In addition, the Registration Specialist II is responsible for the timely and accurate completion of assigned work queues, with limited supervision.

This role requires a commitment to service excellence, the ability to work in a fast-paced environment, and a knowledge of the overall financial policies and procedures at DFCI.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

With moderate supervision, the Registration Specialist II:

• Pre-registers new Adult and Pediatric patients by making/receiving patient calls or receiving/sending messages via a Customer Relationship Management tool.
• Collects and accurately documents patient demographic, financial, and other relevant personal information into Epic.
• Verifies patient identification, and confirms and updates patient demographics, patient contacts, insurance information, and PCP.
• Completes the Medicare Secondary Payer questionnaire with all Medicare Beneficiaries.
• Assists patients with sign up for Patient Gateway and obtains signature for Registration consent forms via eCheck-In when possible: General Consent for Treatment, HIPAA Notice for Privacy Practice, Patient Rights and Responsibilities, New Patient Information, and DFCI Virtual Care Consent.
• Manages insurance coverage questions for patients, potentially working with the DFCI Financial Counselor.
• Works eligibility work queues to identify invalid insurances for patients and escalates patients as needed to a Financial Counselor for assistance.
• Complies with all Dana-Farber and HIPAA confidentiality policies.
• Manages eligibility and coordination of benefits claim denials as assigned through daily work queues and documents activities into the hospital information system; may require contacting the payer and/or the patient to obtain the correct insurance information.
• Updates changes to patient insurance and/or demographic information as needed.
• Reviews daily error reports and makes necessary demographic updates in Epic.
• Implements downtime procedures during planned and unplanned system downtime events.
• Documents daily activities in a timely, thorough, and accurate manner in the hospital information system and department templates.
• Promotes and maintains positive working relationships within the department, within the institute, with Brigham and Women’s Hospital, Boston Children’s Hospital, and with the DFCI regional campus locations.
• Completes assigned work queues, projects, and other duties, as directed.
• Assists in the training and mentoring of staff.
• Assists in developing and maintaining training materials and other resources.
• Provides escalation support and manages more complex situations and cases.
• Provides feedback for quality or process improvement initiatives and projects, as required.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong knowledge of managed care policies and medical terminology.
• Strong knowledge of Epic or other hospital information systems.
• Strong customer service and communication skills, both written and verbal.
• Good judgment, tact, and sensitivity.
• Analytical and problem-solving skills.
• Relationship building skills with proven ability to collaborate.
• Proficient use of Microsoft office.
• Ability to work independently.
• Strong team player with demonstrated leadership abilities.
• Ability to prioritize work and meet pre-determined deadlines, with moderate supervision.
• Ability to work with sensitive patient information and maintain confidentiality.

MINIMUM JOB QUALIFICATIONS:

Minimum Education:

• High school diploma or GED required; bachelor’s degree preferred.

Minimum Experience:

• 2 years of experience in hospital/physician office registration required.

Certification/Licensure/Registration:

• None

SUPERVISORY RESPONSIBILITIES:    

• None

PATIENT CONTACT:    

• Yes

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$49,500.00 - $53,500.00

The Simulation and Analytics Specialist supports the design, development, and implementation of advanced analytics, business intelligence solutions, and simulation models that improve quality, safety, operational efficiency, and strategic decision-making across Dana-Farber Cancer Institute.

Reporting to the Director of Health Systems Improvement within the Department of Quality and Patient Safety, this role partners with clinical, operational, and business leaders to transform operational and clinical data into actionable insights. The specialist integrates data from multiple enterprise systems, builds simulation models, conducts scenario analyses, collects manual time studies, and supports process improvement initiatives related to patient flow, staffing, capacity planning, quality improvement, and strategic growth.

Working with a broad range of healthcare data—including Epic (clinical, scheduling, and operational), quality, and other enterprise data sources—the specialist develops decision-support tools that help leaders evaluate current performance, forecast future demand, optimize resource utilization, and improve patient care.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities:

Analytics & Business Intelligence

• Leads the development and delivery of analytics solutions that support clinical, operational, and strategic decision-making across the organization. Manages multiple, concurrent analytics-and-simulation initiatives, partnering with clinical, operational, and administrative stakeholders to define business needs, establish project scope, and translate operational questions into actionable analytical solutions. Collaborates with internal partners to identify appropriate data sources, gather business requirements, and ensure data integrity.

• Develops SQL queries to extract, validate, and integrate data from enterprise-data warehouses and operational systems.

• Designs, builds, and maintains interactive dashboards, scorecards, and visualizations using Tableau or similar business-intelligence platforms. Contributes to the development of standardized reporting assets and enterprise-analytics capabilities that can be leveraged across multiple initiatives.

• Supports stakeholder adoption through training, documentation, and ongoing optimization of dashboards and analytical tools.

Simulation Modeling & Operational Analytics

• Develops, implements, and maintains simulation models that support operational planning, capacity management, and process redesign across clinical and administrative environments. Designs models representing patient flow, staffing, scheduling, clinic operations, and space utilization using FlexSim, Python, Simio, Arena, or comparable simulation platforms.

• Conducts scenario analyses and "what-if" modeling to evaluate operational alternatives, forecast resource requirements, and inform strategic planning efforts. Analyzes simulation outputs to identify bottlenecks, evaluate improvement opportunities, and support data-driven operational decisions.

• Validates simulation models using historical operational data and performance metrics, ensuring accuracy, reliability, and ongoing model maintenance. Documents model assumptions, methodologies, and technical specifications to promote knowledge sharing, reproducibility, and long-term sustainability.

Process Improvement & Decision Support

• Partners with multidisciplinary clinical, operational, and business leaders to support process-improvement and strategic initiatives through advanced analytics, simulation modeling, and data visualization. Performs baseline, comparative, and post-implementation analyses to evaluate the effectiveness and sustainability of improvement efforts.

• Conducts operational performance assessments, patient-flow analyses, referral and access analyses, market evaluations, capacity planning, and resource utilization studies that inform organizational priorities.

• Translates complex analytical findings into clear, actionable insights and recommendations that support executive decision-making. Develops high-quality reports, presentations, and visualizations that effectively communicate project outcomes, operational performance, and strategic opportunities to leadership and key stakeholders.

Knowledge, Skills and Abilities:

• Proficiency with SQL for data extraction, transformation, and analysis.

• Experience developing dashboards and visualizations using Tableau, Power BI, or similar BI tools.

• Familiarity navigating Epic Hyperspace, the Clarity-Data Model, and enterprise-data warehouses preferred.

• Understanding of simulation-modeling methodologies, including discrete-event simulation (DES).

• Working knowledge of statistical analysis, forecasting, and operational performance measurement.

• Ability to translate business needs into analytical approaches and technical solutions.

• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.

• Excellent written and verbal communication skills with the ability to present findings to technical and non-technical audiences.

• Strong interpersonal skills with the ability to collaborate effectively across multidisciplinary teams.

• Demonstrated curiosity, initiative, and a continuous learning mindset.

• Ability to manage multiple projects simultaneously while meeting deadlines.

• Proficiency in Microsoft Excel and PowerPoint.

Minimum Job Qualifications:

Bachelor's Degree in Industrial Engineering, Operations Research, Computer Science, Data Science, Statistics, Applied Mathematics, Business Analytics, Health Informatics, Public Health, Engineering or related quantitative discipline required. 2 years of professional experience in analytics, business intelligence, operations research, healthcare analytics, process improvement, simulation modeling, or related analytical fields required. Experience writing SQL queries to extract, manipulate, and analyze data required. Experience building dashboards using Tableau, Power BI, Python, or similar visualization software required. Experience with simulation software such as FlexSim, Simio, Arena, Python or AnyLogic preferred. Experience working with Epic data source or healthcare data warehouses (i.e., SnowFlake) preferred. Experience supporting healthcare operations, quality improvement, or performance improvement initiatives preferred.

License/Certification/Registration Required:

None

Supervisory Responsibilities:

No

Patient Contact:

No

Special Working Conditions:

None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$92,100.00 - $103,600.00

This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients
• Obtains detailed clinical information face-to-face, by telephone or electronically
• May provide basic information regarding the need for insurance referral(s)
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
• Performs independent patient and outside provider call triaging and assists in directing patient flow
• Serves as a liaison between patient/family/provider
• Resolves issues directly or ensures appropriate management of call by others
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
• May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials
• Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
• Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated
• Participates in training for new hires
• Prepares, open, and close provider schedules and handles daily schedule changes
• Conduct slide submission as needed
• Other duties and responsibilities as assigned
• Possesses a level of independence requiring knowledge of multiple disease specific programs
• Functions as a content expert/resource Ieader/champion in quality improvement/process improvement initiatives and projects
• Oversees accurate completion of designated responsibilities and processes
• Participates in committees, meetings and in rollouts of new clinical applications and programs
• May participate in the recruiting process by interviewing potential candidates
• Assists in the training and mentoring of staff
• Responsible for running quality assurance and error reports
• Handles complex scheduling and is seen as an expert on the scheduling system
• Responsible for ensuring appropriate coverage in the absence of staff or supervisor
• May be required to Iead staff meetings in the absence of clinical practice support management
• May assist staff with complex administrative responsibilities and intra/inter-institutional coordination and communication
• Other duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Strong problem solving and critical thinking skills
• Ability to identify resources within the Institute and exhibit a proactive approach to problem solving
• Mastery of all relevant functions within specific disease center scheduling

MINIMUM JOB QUALIFICATIONS:

The position strongly prefers a bachelor’s degree in health administration or a related field and requires 12-18 months of experience as a Clinical Scheduling Specialist I.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Yes, interacts with the adult patient population.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$51,000.00 - $58,200.00

The Research Disease Group Pharmacist II supports patient care research by reviewing protocol proposals, coordinating protocol education, coordinating study drug supplies, and assisting investigators with protocol development and implementation.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Complete timely and accurate pharmacy reviews of new or amended Clinical Research Protocol documentation throughout the activation process; work toward an understanding of daily/weekly workload and timelines.
• Represent the pharmacy department on key clinical research review committees for required activation signoff and ensure compliance with DF/HCC standard operating procedures.
• Collaborate with multidisciplinary clinical teams, study teams, industry sponsors and other departments internal and external to the Institute, communicate logistics and provides education on research details and operational considerations involved with the clinical research program.
• Work collaboratively with Research Operations regarding investigational drug supply/inventory, and drug ordering as well as troubleshoot active patient issues.
• Follow progress of the clinical research protocol along with the study team for safety, efficacy, appropriateness of drug and dose and/or operational concerns.
• Create and validate investigational medication entries and validate beacon ordering templates for DF/HCC sites.
• Participate in audits (e.g., preparation activities, NCI, sponsor quality assurance, FDA, etc.).
• Participate in draft reviews of clinical research trials.
• Participate in new staff training/orientation and serve as a resource to Pharmacist I, Research Disease Group.
• Other duties and projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to critically assess a clinical document, references and/or drug information sources with attention to detail.
• Good organizational and time management skills, with an ability to prioritize multiple projects and assignments.
• Detail oriented with good written and verbal communication skills.
• Works effectively as a member of a unit team, cross functional teams and thrives in team-oriented environments.
• Prioritizes and adapts to change; accepts additional responsibilities based on the changing needs of the work setting.

SUPERVISORY RESPONSIBILITIES:            None

PATIENT CONTACT:        No

MINIMUM JOB QUALIFICATIONS:

The Research Disease Group Pharmacist II must meet the following requirements to be hired and maintain their position in the Pharmacy Department at DFCI.

Minimum Education:
All Pharmacists require a Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited college of Pharmacy.  

Minimum Experience:
3 years of hospital pharmacy or pharmaceutical industry experience with at least 2 years of oncology, regulatory, or clinical research experience required.

License/Certification/Registration:
Must be licensed to practice pharmacy in the Commonwealth of Massachusetts.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$124,000.00 - $159,800.00

In collaboration with a physician, the Oncology NP/PA manages outpatient care. The NP/PA is responsible for acute and chronic problems associated with such disease, treatment and/or conditions. The NP/PA provides anticipatory guidance, patient and family education, and psychological and emotional support. The NP/PA has prescriptive authority which includes schedule II through V controlled substances in the Commonwealth of Massachusetts.

The NP/PA is a member of an interdisciplinary care team that requires effective communication and collaboration with co-workers at the Institute in addition to collaborating institutions and agencies. The role requires critical thinking, an understanding of research principles and practices and leadership that improves the quality of care and advances nursing/medical care within the work setting and throughout the community. The NP/PA takes advantage of formal and informal learning opportunities to strengthen his or her knowledge base in support of the Institute’s Mission, Vision and Core Values. This position will weekend rotation coverage.
guidance, patient and family education, and psychological and emotional support. The NP/PA has prescriptive authority which includes schedule II through V controlled substances in the Commonwealth of Massachusetts.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

The NP/PA is a member of an interdisciplinary care team that requires effective communication and collaboration with co-workers at the Institute in addition to collaborating institutions and agencies. The role requires critical thinking, an understanding of research principles and practices and leadership that improves the quality of care and advances nursing/medical care within the work setting and throughout the community. The NP/PA takes advantage of formal and informal learning opportunities to strengthen his or her knowledge base in support of the Institute’s Mission, Vision and Core Values. This position will weekend rotation coverage.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

NP Qualifications:

• Authorization to practice in an expanded role as a Nurse Practitioner in the Commonwealth of Massachusetts
• Current certification from a nationally recognized accrediting body approved by the Massachusetts Board of Registration in Nursing for Nurse Practitioners
• Minimum of 24 contact hours beyond generic education in pharmacotherapeutics
• Masters degree in Nursing
• Minimum of 1 year oncology nursing experience or 1 year Nurse Practitioner experience
• Oncology Nurse Practitioner experience preferred
• In possession of Massachusetts Department of Public Health and Federal DEA numbers
• Certification in Oncology Nursing preferred - OCN, AOCN, CPON, BMTCN, CPHON 

Terms and Conditions of employment for Nurse Practitioners at Dana-Farber are governed by a collective bargaining unit through the Massachusetts Nurses Association at our Longwood, Chestnut Hill, and Merrimack Valley locations.

PA Qualifications:

 A Master’s Degree and successful completion of an AAPA/NCCPA accredited Physician Assistant Studies program are required.   Must be NCCPA Certified and licensed to practice as a Physician Assistant in Massachusetts.  Must maintain current DEA and Massachusetts Controlled Substance Licenses, and complete 100 hours of CME according to national and state regulations during each 2 year period of employment.

 PA I:      No professional experience required.

PA II:     2 years of qualifying professional Physician Assistant experience 

PA III:    5 years of qualifying professional Physician Assistant experience 

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

 Physician Assistant: $126K - $283K based on years of relevant experience

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$130,321.87 - $293,282.93

Under the direction of a registered/licensed nurse (RN), the Clinical Assistant II, Inpatient, is a member of the interdisciplinary health care team, provides essential clinical and supportive care functions to promote a safe, compassionate, and patient-centered care environment. The Clinical Assistant II, Inpatient supports patient comfort, safety, and daily care needs while adhering to established clinical protocols, safety standards, and institutional policies. This role is expected to align with and actively support Dana-Farber Cancer Institute’s mission, vision, and core values of Impact, Excellence, Compassion & Respect, Discovery, and Inclusion in all aspects of its work.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities:

• Provide direct patient care and daily living support
Delivers basic patient care under the direction of the registered nurse, including assistance with activities of daily living (hygiene, bathing, toileting, dressing, mobility), meal set-up and feeding as indicated, skin care, positioning and turning, ambulation and range of motion, admission and discharge support, safe patient transport, and orientation of patients and families to the care environment.
• Support patient monitoring, data collection, and specimen collection
Obtains and records patient data such as vital signs, pulse oximetry, non-invasive blood pressure, height, weight, intake and output, blood glucose results, and 12-lead ECGs; performs bladder scanning and specimen collection using two patient identifiers; promptly reports changes in patient status or abnormal findings to the RN/licensed nurse.
• Prepare, use, and maintain equipment and the care environment
Retrieves, sets up, and cleans patient care equipment (e.g., cardiac monitors, portable oxygen, pulse oximeters, suction systems, lifting equipment, scales) according to unit protocols; maintains a clean, safe, and organized patient care environment; follows equipment management and infection prevention practices, including standard precautions and hand hygiene.
• Promote a safe, healing, and respectful environment
Supports a Culture of Safety by performing hourly rounding, responding promptly and appropriately to call lights and patient/family requests, providing constant observation when assigned, using Safe Patient Handling principles, monitoring for and reporting safety concerns, and consistently demonstrating respect, kindness, and cultural sensitivity while protecting patient privacy and confidentiality.
• Document care and communicate effectively within the care team
Accurately documents assigned aspects of care and patient data in approved forms and the electronic medical record; communicates clearly and respectfully with patients, families, and all members of the interdisciplinary team; seeks RN assistance when needed to meet patient/family needs and to escalate concerns.
• Participate as an engaged member of the interdisciplinary team
Collaborates with nurses and other team members to meet patient, family, and unit needs; proactively offers assistance to others; performs delegated responsibilities within scope and adapts to changing unit demands; provides care appropriate to the age and condition of patients on assigned unit(s).
• Support learning, development, and mentoring
Participates in ongoing education by identifying learning needs, completing required annual training, and attending in-services; supports orientation and mentoring of new Clinical Assistants to help them meet performance expectations and adhere to unit and institutional standards.

Knowledge, Skills and Abilities:

• Knowledge of English language sufficient to read, speak and write accurately.
• Knowledge of simple math.
• Ability to lift and transport patients using the appropriate physical technique in a safe manner for the patient and self-according to the safe patient handling guidelines.
• Proficiency in basic computer skills.
• Excellent interpersonal skills to interact effectively with patients, visitors, and personnel.

• Developing technical expertise, applies Institute policies and procedures to resolve a variety of issues. 

• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

• Exercises judgment within defined procedures and practices to determine appropriate action.  

• Builds productive internal/external working relationships.

Minimum Job Qualifications:

High School Diploma or GED required; college coursework preferred.

Clinical Qualification: 2 years of equivalent experience in a medical setting. In some cases, Nurse Students in an accredited Bachelor’s program with at least 2 completed clinical rotations may be considered.

License/Certification/Registration Required:

• Phlebotomy certification may be preferred based on location

• BLS Certification required within 60 days of hire.

Supervisory Responsibilities:

No

Patient Contact:

Yes, Direct and continuous contact with adult oncology patients and families in an inpatient environment.

Special Working Conditions:

• Exposure to hazardous drugs and biohazards; adherence to personal protective equipment (PPE) and safe handling policies required.
• Walking, standing, and lifting up to 35 lbs.; follows Dana-Farber Cancer Institute (DFCI) safe patient handling and ergonomics practices.
• May require rotating shifts or extended hours based on operational and patient care needs.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$50,000.00 - $62,853.73

The Translational Research Project Manager I (TRPM I) oversees the daily coordination and management of Thoracic Oncology translational and biobanking research projects, which involves collecting various biological samples and clinical data. This role supports grant applications, progress reports, project initiation, regulatory compliance, and patient identification for research projects. The TRPM I bridges clinical and laboratory research by supporting both types of investigators. Additionally, the TRPM I indirectly supervises research coordinators and independently manages a portfolio of projects for each investigator. The specific tasks and responsibilities of the TRPM I vary based on departmental and investigator needs.

This position’s work location is hybrid with 2-3 days onsite in Boston, MA per week. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Independent Project Management: Operate independently under the guidance of a senior manager, ensuring effective oversight and management of assigned projects. This involves coordinating various aspects of the project lifecycle, from initiation to completion, to meet research objectives.
• Grant Support: Assist the Principal Investigator (PI) with grant applications and progress reports, playing a crucial role in securing funding for research initiatives. This includes gathering necessary data, preparing documentation, and ensuring timely submission to funding bodies.
• Regulatory Compliance: Support the PI in meeting regulatory requirements, including protocol submissions, amendments, and deviation filings. This ensures that all research activities complies with legal and ethical standards, safeguarding the integrity of the projects.
• Collaborative Meetings: Lead and participate in meetings with internal and external collaborators, fostering communication and collaboration among research teams. These meetings are essential for aligning project goals, sharing updates, and addressing any challenges that arise.
• Staff Supervision Assistance: Assist Clinical Research Managers or Senior Translational Project Managers in supervising staff involved in project areas. This includes providing guidance, monitoring performance, and ensuring that team members adhere to project timelines and objectives.
• Project Coordination: Responsible for the day-to-day coordination of research projects, ensuring that all tasks are executed efficiently and effectively. This involves managing schedules, resources, and communications to keep projects on track.

Knowledge, Skills and Abilities

• Basic understanding of translational research principles and biobanking processes.
• Basic knowledge of regulatory affairs, research ethics, and responsible conduct of research
• Familiarity with grant application procedures and regulatory compliance requirements.
• Basic understanding of data collection and management practices in research settings.
• Awareness of ethical considerations in clinical research and patient data handling.
• Strong organizational skills for managing day-to-day project tasks.
• Effective communication skills for interacting with research teams and stakeholders.
• Competency in using project management software and tools.
• Ability to draft clear and concise reports and documentation.
• Ability to work independently under general supervision.
• Capability to assist with basic grant and regulatory documentation.
• Ability to identify and resolve minor issues in project execution.
• Capability to support the integration of clinical and laboratory research efforts.

Minimum Job Qualifications

• Bachelor’s degree is required, Biology, biomedical sciences, public health, or related discipline.
• Three (3) years of experience in clinical research or project management, preference for experience in translational research projects.
• Experience with basic project management tasks, such as coordinating meetings and maintaining documentation.
• Experience in an academic institution with a proven track record of success in the clinical research field is preferred.
• Experience in knowledge of regulatory affairs, research ethics, and Responsible Conduct of Research (RCR) is preferred.
• Experience with basic grant writing and regulatory documentation is beneficial.

License/Certification/Registration Required: none

Supervisory Responsibilities: No

Patient Contact: None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$79,400.00 - $91,900.00

The Clinical Research Manager (CRM) will work within the Gynecologic Oncology Translational/Biobanking research research program & manage the research team in the overall conduct of clinical trials using Good Clinical Practice under the auspices of the Principal Investigator and the Clinical Trials Office. The Clinical Research Manager, in collaboration with the program’s physicians and research nursing staff, are responsible for the design, implementation and evaluation of their program’s clinical research activities (therapeutic and non-therapeutic), all related regulatory and compliance oversight, and direct supervision of their program’s clinical research staff. The Clinical Research Manager is responsible for tracking and complying with clinical trial performance benchmarks; e.g. protocol and regulatory compliance, patient safety, staff development & training and financial goals, as defined by Senior Research Leadership and the DFCI Clinical Trials Office.

This position’s work location is hybrid with 2-3 days onsite in Boston, MA per week. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Clinical Research Managers (CRM) are responsible for the oversight of their disease group’s clinical trial portfolio and all related regulatory, compliance and performance metrics requirements. 
• Oversee the processing of protocols through DFCI Institutional Review Board (and other institutions’ IRBs) when appropriate. The CRM will collaborate with the DFCI Clinical Trials Office (CTO), the Office for Human Research Studies (OHRS), and the Office of Data Quality (ODQ) to fulfill local and federal requirements governing human clinical trials.
  Identify and manage operational, logistical, and regulatory challenges related to the conduct of clinical trials and acts as a leader in overseeing their resolution.
• Oversees and coordinates the purchase, receipt, inventory and distribution of equipment utilized in the conduct of clinical trials.
• In collaboration with clinical research administration and grant managers, may maintain, monitor and reconcile all study and related grant finances.  These may include budget development, expenditure tracking, procurement, salary offset worksheets and staffing.
• Assists the principal investigator in preparing manuscripts for publication.
• Collaborate with the DFCI CTO, and DF/HCC ODQ to develop study forms, database information, and to establish guidelines for monitoring data quality control for PI Initiated studies / Multi-Center Trials
• Oversee the subject enrollment, protocol treatment and follow-up care processes for protocol patients.
• Oversees registration of protocol patients with ODQ or OnCore policies and pharmaceutical company as outlined in protocol.
• If applicable for coverage or trial assignments, responsible for data entry of study-specific activity, including but not limited to subject visit tracking, monitor visits, external site enrollment, amendments, receipt of Safety Reports, etc. into Clinical Trial Management System contemporaneously with activity completed.
• Responsible for reviewing, approving, and reporting on data entry completed by supervised research staff in Clinical Trial Management System. The data entry oversight may include, but is not limited to, Subject Visit Tracking for subject-specific visits, time and effort spent on study-specific activities and other administrative tasks, etc.

Regulatory & Compliance

• Assumes responsibility for essential document compliance for entire portfolio.  Implements systems to monitor and ensure regulatory document collection and maintenance compliance. 
• Assumes responsibilities for all clinical trial reporting requirements; safety event, annual approval, deviations etc.  Implements systems to monitor portfolio compliance.
• Responsible for the disease group’s transition from paper to electronic regulatory binders.  Will maintain per DFCI CTO standards. 
  

Data Management & Clinical Trial Monitoring

• Assumes responsibilities for data management and compliance for entire portfolio. Maintains schedules and procedures necessary for timely and complete data collection. 
• Regularly reports data compliance status to key stakeholders; i.e. DFCI PI, study Sponsor, DFCI CTO. Implements corrective action to maintain data compliance when necessary.
• Submits required “progress / tracking” reports to key stakeholders, when applicable. 

Staff Hiring, Supervision, Training & Development

• Responsible for the recruitment and oversight of all of the research staff. Ensure that all staff complete required mandatory and ongoing training in a timely manner.  Develops and oversees a program specific on-boarding and orientation process and conducts annual performance evaluations and competency assessments of research staff.
• Develops a standard supervision schedule with research staff including periodic individual and group supervision meeting.  Will develop and agenda, take attendance and document all applicable meetings.
• Will communicate all personnel concerns to their immediate supervisor and to DFCI HR partner for the appropriate response and follow up.  

SUPERVISORY RESPONSIBILITIES: Supervises study management staff, including clinical research coordinators, students, volunteers, and other research assistants. Number of direct reports 1-5. 

COMPETENCIES:

• Must be able to perform day to day responsibilities independently with minimal supervision from manager.
• Must be somewhat proficient in the following; identifying complex regulatory scenarios that require consultation, clinical trials start-up, active and close out phases, clinical research local policy and federal regulation.
• Must have some proficiency to manage personnel issues and to provide critical feedback to supervisees, when applicable.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree required, with a minimum of 5 years of related experience preferred.  Must be able to function independently and must have previous supervisory experience.

KNOWLEDGE, TECHNICAL SKILLS, AND ABILITIES REQUIRED:

• Knowledge of cancer as a disease process, cancer treatment modalities, and the clinical trial process. 
• Experience in protocol development, data compilation and analysis. 
• Skilled at developing tracking systems to ensure timely data management by the clinical research staff. 
• Expert knowledge of Federal and State regulations as they relate to research.  Strong interpersonal, organizational and communication skills are required. 
• Must have computer skills including the use of Microsoft Office and working knowledge of Livelink; EPIC and OnCore applications.

 

PATIENT CONTACT: May have contact with patients of all ages and populations.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$77,400.00 - $102,800.00

The CRC (Clinical Research Coordinators) work within the clinical research program and support the research team in the overall conduct of clinical trials using Good Clinical Practice under the auspices of the Principal Investigator and the Clinical Research Manager. The CRC will be responsible for the primary data collection and management of patient clinical information as it pertains to participation in clinical trials. Ensures timely facilitation of trial assessments per protocol and collection of protocol related samples including shipment to outside entities as required. Will support and maintain participant/subject trial binders and may maintain regulatory binders, to ensure study compliance with all state, federal, and IRB requirements. May be responsible for pertinent IRB protocol submissions. This individual may also screen patients for protocol eligibility, obtain informed consent for non-treatment trials, and register study participants with the clinical trials management system, ONCORE. Some travel may be required.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Oversight of the clinical trials start-up process from receipt of protocols through the Scientific Review Committee and IRB submissions, and site activation activities
• Responsible for data reporting and management, collection of source documents, use and development of case report forms, adverse events reporting, filing, and archiving of study records, and resolution of data queries
• May prepare and or complete regulatory related reports and IRB submissions. Maintain and organize study participant/subject trial binder and regulatory binders, enter all required study data on an ongoing basis and as applicable
• Ensure all study related samples are collected, properly prepared, and shipped according to the protocol requirements and IATA/DOT regulations
• Collaborate with other departments such as Protocol Scheduling, Materials Management, the Clinical Research Laboratory, Pharmacy, Research Nursing, and other departments, as needed per the requirements of the clinical trial
• Responsible for organizing and preparing for both internal and external auditing and study monitoring visits
• Coordination and management of clinical trials throughout the trial life cycle, including communication with sponsors and regulatory authorities
• Close-out of clinical trials, including contributing to research articles, audit preparation, and communication with regulatory agencies and other disciplines involved
• Interact with study participants as directed/required by the protocol and/or study team
• May be responsible for tissue sample collection per trial requirements

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Excellent organization and communications skills required
• Strong interpersonal skills – ability to effectively interact with all levels of staff and externals contacts
• Must be detail oriented
• Ability to effectively manage time and prioritize workload
• Must practice discretion and always adhere to hospital confidentiality guidelines
• Must have computer skills including the use of Microsoft Office

MINIMUM JOB QUALIFICATIONS:

The position requires a bachelor's degree or 2 years of experience as a Dana-Farber Clinical Research Coordinator. Candidates should have 1-3 years of relevant experience, with a preference for those with a background in medical or scientific research or a technology-oriented business environment.

SUPERVISORY RESPONSIBILITIES:

Orients and assists in training new staff.

PATIENT CONTACT:

May have contact with Adult and Pediatric patients of all ages and populations. May distribute protocol schedules, quality of life surveys or other study-related questionnaires, subject diaries, and/or conduct follow-up communication with patients.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$56,000.00 - $63,700.00

The Vice President of Philanthropy Communications & Marketing provides strategic leadership for all communications, marketing, digital engagement, media, public relations and brand management activities within the Division of Philanthropy. This executive oversees a team of 40+ full-time staff, including the Assistant Vice Presidents of Integrated Philanthropy Marketing and Philanthropy Communications.

This role is responsible for setting vision, priorities, and performance goals across philanthropy marketing and communications functions, ensuring alignment with institutional objectives and brand standards. The Vice President serves as a key advisor and decisionmaker on donor-facing communications, digital strategy, publications, media relations, trademark and logo usage, event promotion and recognition initiatives. Success in this role requires an enterprise mindset, strong leadership, operational excellence, cross-functional collaboration, in-person presence, and the ability to use marketing and donor engagement strategies to advance fundraising outcomes.

This position’s work location is onsite in Brookline, MA with up to one day per week remote. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).

APPLICATION REQUIREMENTS:
Resume and cover letter required with application submission.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

1. Strategic Marketing and Communications Leadership

• Lead the overall strategy for philanthropy communications, integrated marketing, media relations and digital engagement to support fundraising growth for Dana-Farber and the Jimmy Fund.
• Oversee all donor-facing and public-facing philanthropy communications, including publications, websites, email marketing, social media, search marketing, digital advertising, mobile engagement, and related campaigns.
• Establish annual marketing and communication goals, priorities, and key performance indicators aligned with division and institutional objectives. Evaluate marketing performance and philanthropic opportunities through data, analytics, and brand impact.
• Provide leadership visibility and alignment with broader Dana-Farber Communications and Marketing efforts
• Ensure all materials and activities reflect and reinforce institutional and campaign brand standards and serve as the senior authority in Division of Philanthropy on logo use, branding policies, trademarks, and fundraising-related brand governance.
• Identify opportunities to increase donor activation, engagement, and retention through integrated, data-informed marketing strategies as a part of an evolving Division and growing Institution
• Support division-wide fundraising success by aligning communications and donor engagement efforts with revenue goals.

 

2. Team Leadership and Talent Management

• Provide executive leadership for major functional areas: Integrated Philanthropy Marketing, and Philanthropy Communications and oversee a total staff of over 40 full-time employees.
• Assess team structure, capabilities, and staffing needs to support evolving strategic priorities.
• Establish clear goals, expectations, accountability measures, and development plans for direct reports and teams.
• Coach and mentor senior leaders, including direct supervision of two Assistant Vice Presidents, while fostering growth, engagement, and high performance across the organization.
• Foster a culture of engagement, inclusion and collaboration as a team leader and as a member of the Division of Philanthropy Senior Management Group and Philanthropy Leadership Team

 

3. Cross-Functional Collaboration and Institutional Partnership

• Partner closely with institutional communications and marketing teams to align philanthropy campaigns, messaging, branding, and visibility efforts.
• Collaborate with legal counsel on trademark, copyright, and intellectual property matters related to fundraising and donor engagement.
• Work with Facilities and related departments on donor recognition, signage, naming, and building-related stewardship matters.
• Support initiatives and relationships connected to philanthropic commitments, donor-funded programs, and special institutional priorities.
• Maintain and strengthen strategic relationships with major external partners, volunteers and affiliated brands to support shared visibility and engagement goals.

4. Operations, Budget, and Resource Management

• Lead financial planning and resource allocation and oversee spending for supervised functions to support strategic priorities and team development.
• Ensure efficient processes, strong operational planning, and appropriate use of resources across the department.

Minimum Job Qualifications:

• Bachelors Degree required in communications, marketing, business or related field, Masters Degree preferred.
• Minimum of 15 years of progressive experience in marketing, communications, public relations, donor relations, digital/web strategy, social media, mobile marketing, or fundraising marketing.
• Minimum of 5 years of senior management and leadership experience
• Experience leading comprehensive marketing and communications functions.
• Experience within a healthcare, academic medical center, nonprofit, or philanthropic environment preferred.
• Familiarity with development and fundraising strategy strongly preferred.

Knowledge, Skills and Abilities

• Demonstrated executive leadership in communications, marketing, and brand strategy
• Strong understanding of philanthropy and donor engagement, including stewardship, fundraising communications, and audience development
• Proven ability to lead in a results-oriented fundraising environment
• Excellent written, verbal, and interpersonal communication skills
• Strong strategic planning, project management, and budget oversight capabilities
• Exceptional editorial judgment and attention to detail
• Ability to build credibility and work effectively with senior leaders, major donors, internal stakeholders, and external partners
• Strong customer service orientation and stakeholder management skills
• High degree of digital fluency, including understanding of multi-channel marketing, content strategy, social platforms, websites, analytics, accessibility, and privacy considerations
• Ability to use data and insights to guide decisions and improve engagement outcomes

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$340,000.00 - $375,000.00

Shift Time: 7-3:30 / 8:30-5 (Flex shift of 9-5:30)

Reporting to the Practice Manager, this mission critical position is responsible for departmental administrative tasks and the review of complex patient appointment sets and associated lab work. The Lab Services Coordinator (LSC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception. The LSC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into Epic, being responsible for offering exemplary customer service and resolving and triaging issues presented during both face-to-face or telephone interactions.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

• Check-In/Administrative: Verifies complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines Acquires, enters and links verbal lab orders from Providers. Maintains confidentiality of Protected Health Information (PHI.) Performs past-pending reconciliations. Provides superior customer service to all patients, family members, physicians and staff in accordance with the DFCI Customer Service Standards. Performs front desk check-in functions verifies patient identification; prints patient wristbands; assigns Real-Time Locating System (RTLS) badges; and asks patients screening questions. Prints and reviews appointment schedules for patients. Notifies nursing and lab staff of issues as needed. Answers telephone and provide general disease or program-specific information to callers within the scope of knowledge and authority. Reviews missing labs reports and works with staff from other departments to resolve missing labs. Identifies inconsistencies with, or outstanding questions regarding lab panel orders. Works directly with Providers to reconcile the order to prevent a delay for the patient. Transports wheelchair patients or arranges for patient Escorts and/or wheelchairs.
• Imaging Services: Creates orders and imports outside images from digital media into Epic. Understands and uses Picture Archiving and Communication System (PACS), applicable image upload software, and computer equipment to import images from digital media to PACS. Troubleshoots images and collaborates with Imaging Department, when necessary, to resolve and successfully import images into PACS. Manages and reconciles all patient CDs from intake to upload completion. Works collaboratively with team members to ensure efficient completion of daily work queue. Mails requested CDs back to patient or discarding of CDs per departmental guidelines.
• Patient Experience: Delivers outstanding customer service to internal and external customers. Timely and accurately responds to the needs of internal and external customers. Ability to deescalate patient grievances, maintain customer service standards, and involve department leadership as necessary.
• Communication and Collaboration: Demonstrates ability to effectively communicate across leadership levels and with varying audiences. Synthesizes and communicates complex information in patient friendly terms. Works effectively as a member of the team and across functional teams. Fosters a sense of shared responsibility among the team.
• Emergency Response: Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• Regulatory Compliance and Quality Improvement: Compliance with DFCI policies and procedures. Understanding their role and responsibility in obtaining successful Joint Commission accreditation. HIPPA regulation compliance. Completion of assigned AEU and Health Stream competencies. Actively participates and provides constructive feedback on quality improvement projects.
• Information Technology: Maintains a level of competency in all operational systems including Epic, RTLS, Outlook, Sunquest, QuickBase, Centricity and LifeIMAGE. Actively engaged in system upgrades and effected operational changes. Manages supply of RTLS badges including assembling, maintaining, collecting, distributing, cleaning, and troubleshooting problem badges. Actively participates in system(s) downtime and confidently moves seamlessly between normal operations and downtime procedures.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• ​Excellent verbal and written communication skills
• Excellent customer service skills and ability to perform under pressure
• Ability to multi-task and function as an integral member of the team
• Strong organizational, problem solving and critical thinking skills
• Ability to adapt to ever-changing environment and able to toggle between multiple systems during the day
• Demonstrated flexibility and ability to take on additional responsibilities as situations require

MINIMUM JOB QUALIFICATIONS:

The position prefers a bachelor’s degree and prior customer service experience.

SUPERVISORY RESPONSIBILITIES: None

PATIENT CONTACT:

Yes, this position entails patient contact and communication. Methods of contact are in person and via telephone. This position includes provision of wheelchair escort services.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$45,500.00 - $54,400.00