At Houston Methodist, the Director Nursing position is responsible for the 24/7 management of the assigned nursing units and departments in terms of the quality of nursing care delivered, as well as for planning, organizing, leading and evaluating nursing services within area of specialty. This position provides leadership and oversight in the accomplishment of strategic and operational objectives of the Department of Nursing. The Director Nursing position provides strategic direction for nursing and business operations, responsible for establishing strategic and tactical plans for clinical services, new programs and human resource allocation. This position promotes a practice environment that empowers nurses to provide effective, compassionate, efficient and knowledgeable nursing care. The Director Nursing position works in cooperation with the Medical Staff to ensure regulations and accreditation standards are maintained.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• Bachelor’s degree and Master’s degree one of which is nursing. If no current Master’s degree must obtain within two years; must be enrolled in a degree program at time of transfer/hire

EXPERIENCE

• Three years experience in a clinical setting, two of those years with people management experience

LICENSES AND CERTIFICATIONS
Required

• RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency) and
• Magnet-ANCC Recognized Leadership Certification within 1 year

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security
• Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes
• Demonstrates highly effective communication skills—strong written communications and platform presentation abilities
• Ability to work effectively in a fast-paced environment
• Demonstrates flexibility and adaptability in the workplace
• Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership
• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented
• Proficiency in spreadsheet, word processing, and presentation software
• Maintains a positive and supportive attitude and demeanor
• Professional handling of exposure to confidential/sensitive information

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.
• Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators.
• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
• Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
• Implements change, demonstrating the ability to motivate employees and follow through to ensure change in behavior has actually occurred.
• Motivates staff, researching and implementing strategies to keep employees engaged while maintaining compliance in terms of the quality of nursing care delivered.

SERVICE ESSENTIAL FUNCTIONS

• Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
• Maintains 24-hour/7-days a week accountability and authority for decisions regarding patient care, department operations and personnel management for designated unit(s).

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/licensing agency and/or department guidelines as applicable.
• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.
• Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
• Remains current and proficient with regulatory requirements for the provision of clinical services. Translates the requirements into operations to ensure compliance. Uses automated systems to access, transmit and produce information.
• Coordinates the provision of comprehensive, interprofessional patient care that results in clinical excellence, optimal outcomes and maximum patient and family satisfaction.

FINANCE ESSENTIAL FUNCTIONS

• Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.
• Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Projects anticipated volume and demand for resources, conducts cost analysis, analyzes, and monitors budget reports and variances, evaluating human and material resource utilization and making necessary adjustments. Analyzes and interprets complex data sets and reports (variance analysis, financial/quality, population specific reports).

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings.
• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate.
• Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development and MDP.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.


Houston Methodist is an Equal Opportunity Employer.

Employment Type:

Full time

Shift:

Description:

• Mission Statement:

  ·We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

  Vision:

  ·To be world-renowned for passionate patient care and outstanding clinical outcomes.

  Core Values:

  ·In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

  ESSENTIAL DUTIES AND RESPONSIBILITIES:

  Obtain insurance authorization from patient’s insurance company.  This may be done by phone, fax, or online depending on insurance company’s process.Coordinate patient referrals to specialist as requested by providers.Enter and maintain accurate, comprehensive data entry of all referrals into database.  Verify all pertinent documentation has been provided for the type of referral requested.Assemble information concerning patient's clinical background and referral needs.  Per referral guidelines, provide appropriate clinical information to specialist.Call patient with appointment information. Document all stages of the referral in the appropriate data base or in writingDemonstrate adaptability and accept change in a positive manner.Responsible to keep current with corporate communications such as email and internal network such as the Pulse, SJEN, etc.Present and ready for work in designated area at assigned time and dressed in appropriate work attire.Readily assist other staff members upon completion of assigned duties.Understand and adhere to all departmental policies and procedures.Responsible for completing and maintain all required training relative to job function.Exemplify a strong adherence to the professional code of conduct.Maintain a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with patients, providers, employees, and patients. Follow all policies and procedures mandated by St. Joseph’s Physicians and the Government regarding HIPAA and OSHA.Abide by the policies and procedures set forth in the St. Joseph’s Physicians employee handbook.Perform duties and assist providers as part of the practice care team.  Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care.Participate in quality improvement initiatives as part of the practice care team.
   Insure job functions align with office policies and procedures and patient-centered medical home standards.Perform other duties and responsibilities as required or requested

  KNOWLEDGE, SKILLS AND ABILITIES

  Knowledge of practice management computer systems (maybe name system i.e. EPIC)Demonstrated ability to work independently and as a teamKnowledge of general office machines and telephone systemFamiliarity with identification of medical documentsAbility to work well under pressure and within tight deadlinesAbility to multitask and adapt to shifting prioritiesMaintain high degree of discretion when dealing with confidential informationDetail oriented

  EDUCATION AND EXPERIENCE

  High School diploma or equivalent. Experience in an office environment and/or health care setting helpful.

  PHYSICAL DEMANDS

  Sedentary work- majority of time sittingRepetitive motion of hands, fingers, and wrists

  WORK ENVIRONMENT AND HAZARDS

  Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.Additional Job Description

  Additional Job Description

  Pay Range: $19.50-$27.85 dependent on experience and location

  Job Description Purpose

  Job Description Purpose

  Attachments

  Business Process History

• Job Description Purpose

  Job Description Purpose

Attachments

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Part time

Shift:

Rotating Shift

Description:

The Clinical pharmacist is responsible for ensuring the safe, appropriate, and cost-effective use of medications. He/she provides expertise on drug therapy initiation and monitoring to all customer groups served by MercyOne North Iowa Medical Center, working collaboratively with other health care professionals to devise the most appropriate drug treatment for patients. The role of the clinical pharmacist sometimes extends outside the hospital, sharing their specialized knowledge with other hospitals, clinics, and care settings.

• Performs clinical review of patient in area of responsibility. Prospectively identifies and prioritizes potential and /or actual medication-related problems and/or alternative therapies.

• Provides information to medical staff, nurses, or other health care personnel concerning all aspects of clinical pharmaceutical information pertaining to the patient’s care and well-being, keeping in mind the confidential nature of all such information and communication.

• Recommends medication therapy changes to interdisciplinary patient care team members as necessary.

• Monitors patient medication therapy for pharmaceutical care parameters and documents (as required) the appropriate findings, recommendations, interventions, and/or outcomes.

• Provides accurate dispensing and timely distribution of medications for inpatients and outpatients.

• Compounds and dispenses medications and other pharmaceutical supplies using standard procedures to fill medication orders generated by qualified prescribers.

• Screens new medication orders for appropriateness, medication-related problems, and/or alternative therapies. This includes follow-up on incomplete orders, non-formulary orders, etc.

• Designs and/or adjusts medication therapy by Pharmacy & Therapeutics Committee direction or at the request of the provider.

• Counsels patients on the effects, dosage, and route of administration of their drug treatments, particularly those who require complex drug therapy.

• Completes all expected pharmacy functions, duties, and responsibilities prior to leaving assigned shift/period and work area. This includes using time at work in a productive manner.

• Perform Antimicrobial Stewardship activities as requested by the Antimicrobial Stewardship Committee.

• Abides by USP standards for sterile and non-sterile compounding.

• Keeps accurate and legible records and documentation forms.

• Provides functional supervision to the pharmacy operation in area of responsibility.

• Performs duties in a cost-effective manner, striving to avoid wasting resources. This includes using time at work in a productive manner, providing/implementing suggestions, and documenting activities that conserve resources (financial and human).

• Participates in quality improvement activities; e.g., process improvement, DUE/DUR, development of protocols, etc.

• Maintains professional education/development and assists in the education of other team members.

• Maintains required department confidentiality and abides by HIPPA regulations.

• Provides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments.

• Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development, and participates in medical center and/or departmental education programs.

• Communicates with and performs duties following the philosophy of MercyOne and the Sisters of Mercy reflecting the organization’s Mission, Values, and Guiding Behaviors.

• Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment.

• Performs other responsibilities as requested by supervisor, manager or department head.

Schedule: Part Time 24 hours per week

General Requirements:

• Completion of the requirements for a Pharm.D. required.

• Iowa Pharmacist licensure, either by examination or reciprocity, is required

• Demonstrated competence in pharmacy for 2-3 years, focusing on the provision of pharmaceutical care is required.

• Residency training and/or certification in area related to practice site is preferred.

• Demonstrated competence in previous clinical practice is preferred.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

10426 Non Enterprise Corporate - RegistrationFull timeYes40

M-F Day Shift

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 
• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 
• Strong attention to detail and accuracy. 
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 
• Interact with physicians and their staff to resolve issues related to patient care. 
• Collect and manage payments including cash payments and follow security related to cash handling. 
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 
• Excellent organizational skills. 
• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 
• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 
• CPR certification may be required based on service location. 
• Notary training/licensure may be required as appropriate for service line and/or facility. 
• Operates all equipment necessary to perform the job. 
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 
• Escorts patients to nursing units or outpatient departments as necessary. 
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 
• Must be able to use hands with fine motor skills for keyboard data entry. 
• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Full timeYes40

Various 1st, 2nd and 3rd shift schedules available

Pay Range:

$35.50 - $53.25

Major Responsibilities:
Accountable for Performance of CT scans and post processing according to established clinical protocols, guidelines and department operating procedures

• Transports patients to and from departments when necessary. Assist in transfer of patients on and off the CT table. Continually monitors patient condition during CT procedure.
• Works with radiologist in the tailoring of protocols to meet patient exam requirements.
• Follows correct CT Department Technologist workflow ( select correct scan room, identifies and documents two forms of identification on each patient, acquire history, verify orders, scan patient, send images to PACs, scan all paperwork and data sheets (eg. history sheet, med-reconciliation sheets, consent forms), start and complete the case in RadNet, address Q A issues, charge for contrast media and supplies, Verify that all images, series and data sheets have been sent to PACs- make sure the number of images is correct, verify exams.
• Positions patients correctly, using proper immobilization techniques

• Performs optimal scans using correct technical factors, shielding and protocols, based on the patient diagnosis, history and other relevant clinical information.
• Use correct technical factors in accordance with the American College of Radiology (ACR) to use the lowest amount of radiation to get a diagnostic scan.
• Performs CT angiography, 3D, MIPS, VR, Vessel Analysis, and MPR's, post processing of computer data to enhance exams for radiologist interpretation, using reconstruction software appropriate to the pathology or region of interest.
• Operates support equipment for CT such as: Independent workstation, pressure injector, PACs and RadNet systems.

• Initiates IV for administration of contrast media for CT in accordance with department policy and utilizing standard precautions - Is IV certificed within 3 months of hire.
• Prepares patient for exams by explaining procedure and by encouraging questions and answering any questions the patient may have

Accountable for maintaining good relations when dealing with internal and external customers encountered in daily performance of job. (Internal customers - fellow staff members, physicians) External customers - ancillary departments, inpatients, outpatients, ER patients and family members

• Associated is expected to follow the Advocate Standards of Behavior

• Associate uses BOE's when interacting with patients, family members, visitors and staff

• Address minor customer complaints. Tactfully resolves complaints, using service recovery

• Refers difficult complaints or sensitive issues to higher authority
• Provides explanation of delays for testing to patients who are waiting past their scheduled time.

Accountable for obtaining pertinent patient history to provide the radiologist with adequate information for exam interpretation and to ensure procedural criteria is met.

• Obtains and documents, confidential history (eg. lab values - BUN/Creatinine, allergy screening, surgical and dialysis history, etc), from patient, chart or family member, to ensure the appropriateness of the exam as well as administration of contrast media
• Obtains contrast injection consent form from patient or family member prior to the injection of contrast material
• Accountable for documentation of and charging for supplies used during the performance of exams or procedures.

Accountable for documentation of all patient information on appropriate forms for department records related to preservation of patient records, patient statistics, billing information and supplies

• Assists in scheduling of exams
• Documents confidential patient history to ensure appropriateness of exam and contrast media
• Documents patient charge data, modifying and initiating charges as procedure modifications are made per the radiologist or ordering physician
• Documents any allergic reaction, iv extravasations and initiates incident report regarding staff or patient situations
• Maintains appropriate inventory levels of supplies, notifies ordering personnel in a timely manner when supplies need to be ordered

Accountable for being compliant with established Accrediting Organization, IEMA and department safety safety standards to ensure patients and staff well being at all times

• Maintains appropriate inventory levels of medical supplies. Performs daily quality assurance scans on all scanners prior to use to ensure safety of scanners for patients and staff - Documents daily QA in logbook
• Promotes patient safety by reporting issues through established channels and participating as requested in safety initiatives.
• Use correct scanning protocols, guidelines and technical factors to obtain the best quality diagnostic scan using the lowest possible radiation
• Maintains fire safety standards
• Initiates requests for emergency medical support as indicated by patient condition - Knowledge of when to call Code Blue/Rapid Response

• Maintains knowledge of departmental disaster and evacuation policies
• Maintains and constantly implements standard precautions
• Maintains documentation of equipment malfunctions and notifies appropriate personnel

• Attends mandatory in-services and department meetings.
• Completion of all applicable of safety modules

Accountable for keeping state licensure (IEMA), certifications (ARRT) and CPR card current

• Copy of licensure, certification and cpr cards will be given to coordinator or manager immediately.
• All current associates will be required to pass the advanced CT certification examination by January 1, 2010
• All associates hired after January 1, 2010 will be required to have advanced certification in CT or required to be CT advanced certified within 1 year of hire.

Accountable for keeping abreast of current CT procedures and new developments in the field of CT and sharing of information with staff, new hires and students.

• Responsible for attending in-services and education seminars when appropriate.

• Responsible for instructing other technologists on new techniques, protocols or procedures learned

• Responsible for training of new staff and students

Accountable for coordinating the scheduling of inpatients, outpatients and ER patients to ensure efficient utilization of CT equipment and personnel

• Works with inpatient and outpatient scheduling to adjust schedules as needed

• Performs examinations in the following order STAT, Pending Discharge, Current Day, completes Routine exams in the order in which they are ordered.

Accountable for documentation of and charging for supplies used during the performance of exams or procedures.

• Associated is expected to charge for supplies used during the performance of exams.

Education/Experience Required:
1 year general radiology preferred. ARRT registry IEMA license

CPR within in 3 months of hire

Knowledge, Skills & Abilities Required:
Basic knowledge of cross sectional anatomy and basic CT procedures Good oral and written communication skills Computer competent
ARRT registry IEMA license CPR certification (within 3 months of hire) Advanced CT Certification within one (1) year of hire

Physical Requirements and Working Conditions:
Ability to work overtime when needed and respond to work at short notice (eg. Disaster Call back) Ability to be flexible in starting times to meet departmental demands. (weekend rotation,flexible hours, other shifts) Ability to work weekends and holidays Ability to participate in on-call programs and available to department needs with minimal notice Ability to show excellent technical competence Ability to show computer competence and equipment skill competence (eg. power injector) Ability to practice high quality patient care - very good communication skills - follows age specific guidelines Ability to demonstrate very good oral and written communication skills Ability to deal with extremely ill patients - can handle stressful situations professionally Ability to make independent professional decisions using good judgement skills Ability to function independently with minimal assistance in performing job Attends education and safety inservices - completes all safety modules May be exposed to hazardous chemicals Exposed to radiation - follows radiation safety guidelines Ability to attend out of town site visits/training if needed Ability to do light, medium or heavy lifting Light: Lifting up to 20-50 pounds occasionally and/or up to 10 pounds frequently Medium: Lifting up to 20-50 pounds occasionally and/or up to 10 pounds constantly Heavy: Lifting 50 to 100 pounds occasionally and/or 25 to 50 pounds occasionally and/or 25 to 50 pounds frequently and/or 10 to 20 pounds constantly This position will recognize needs and behaviors of a variety of age groups of patients treated, i.e., understand child growth and development, normal patterns of adolescent behavior and look for signs of normal aging. Prior experience with various age groups is preferred.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

36303 Advocate Condell Medical Center - RadiologyFull timeYes40

Full time first shift

Pay Range:

$28.55 - $42.85

Radiologic Technologist | Condell Medical Center

$5,000 Sign-On Bonus | Benefits Starting on Day One

Join our exceptional Imaging team at Advocate Condell Medical Center, a Level I Trauma Center located on a beautiful campus in the heart of Libertyville.

Schedule:

• Day shift with varying start times between 6:30 AM and 8:30 AM
• Every other weekend
• Two holidays per year

Why Join Condell? At Condell, you'll have the opportunity to work in a fast-paced, advanced imaging environment utilizing equipment from Siemens, GE, Philips, and Fuji portable systems. As a Level I Trauma Center, our technologists gain valuable experience while making a meaningful impact on patients every day.

What Sets Our Team Apart? Our team is known for its strong sense of family, supportive culture, and commitment to excellence. We work collaboratively to provide exceptional care to a diverse patient population while fostering a welcoming and positive work environment. You'll be supported by experienced and engaged leaders who value growth, teamwork, professional development, and helping every teammate succeed.

Benefits & Perks

• $5,000 Sign-On Bonus based on full time FTE
• Benefits start Day One
• Tuition Reimbursement Program
• Student Loan Forgiveness Assistance
• Opportunities for professional growth and development

If you're looking for a place where advanced technology, outstanding patient care, and a supportive team culture come together, Condell is the place for you. Join us and make a difference every day!

Major Responsibilities:

• Operates x-ray equipment to produce radiographs of designated portions of the body as ordered by a physician
• Accountable for the performance and documentation of all diagnostic procedures utilizing proper technical parameters to produce quality studies.
• Knowledgeable in the safe use, maneuverability and operation of all general radiography, portable and fluoro equipment (if applicable to home site)
• Proficient in the performance of general diagnostic procedures.  If applicable to home site, is also proficient in general fluoroscopy procedures, including GI and Pain procedures.
• Adheres to infection prevention, isolation and sterile techniques as it applies in patient handling and delivery of care
• Adheres to ALARA principles in performance of exams to reduce exposure to self, the patient and others
• Utilizes proper patient identification to ensure the correct exam is performing on the correct patient at the correct time.
• Obtains and records pertinent patient history, explains the procedure to patient in a manner to ensure understanding, ensures patient comfort during performance of exam.
• Adherence to department standards of radiographic quality.
• Reviews radiographs to ensure optimum quality.
• Reports environmental/equipment problems to appropriate resource personnel.
• Performs required computer function for RIS/HIS systems.
• Labels all radiographs appropriately following department’s established criteria and standards.
• Consistently maintains an attitude of professionalism, teamwork and collaboration with co-workers, physicians and internal customers/departments.
• Consistently provides positive interactions and a customer first approach with patients and their families/caregivers and visitors.
• Participates in assessment of own learning needs and actively seeks opportunity for increased competency and growth
• Attends in-services to ensure knowledge of current departmental and technical procedures.
• Attends CPR classes to maintain re-certification.
• Maintains appropriate state license and national board certification.
• Maintenance of supplies needed to ensure adequate level needed for quality patient care.
• Ensures cleanliness of equipment and work area.
• Maintains inventory of supplies in work area. Identifies supplies and equipment needs for procedure, restocks work area as necessary.
• Uses Universal Precautions in daily performance of procedures.

Education/Experience Required:

• Graduate of an accredited school of Radiologic Technology.
• IEMA Accreditation in Radiologic Technology
• ARRT (RT) Certification or Certificate Eligible. For new graduates, ARRT must be obtained within 1 year of hire.

Knowledge, Skills & Abilities Required:

• Good communication skills
• Understanding of RIS & PACS
• Ability to work under stressful situations
• Ability to handle patient information in a confidential manner
• Ability to adapt to fluctuations in patient volumes to meet patient care and department needs

Physical Requirements and Working Conditions:

• Ability to work weekends and holidays in order to accommodate patient care needs.
• Ability to work rotating shift any day of the week.
• Ability to take call and arrive on site within one hour
• May be exposed to radiation during procedures.
• May be required to sit or stand for long periods of time or be required to lift and move patients
• May be exposed to hazardous materials, infectious disease and required to participate in annual emergency drills.
• Required to maintain current CPR certification.
• Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

36303 Advocate Condell Medical Center - RadiologyFull timeYes40

Full time second shift

Pay Range:

$28.55 - $42.85

2nd Shift Rad Tech | Condell Medical Center

$5,000 Sign-On Bonus | Benefits Starting on Day One

Join our exceptional Imaging team at Advocate Condell Medical Center, a Level I Trauma Center located on a beautiful campus in the heart of Libertyville.

Schedule:

• Second shift hours
• Competitive shift and weekend differentials
• Every other weekend
• Two holidays per year

Why Join Condell? At Condell, you'll have the opportunity to work in a fast-paced, advanced imaging environment utilizing equipment from Siemens, GE, Philips, and Fuji portable systems. As a Level I Trauma Center, our technologists gain valuable experience while making a meaningful impact on patients every day.

What Sets Our Team Apart? Our team is known for its strong sense of family, supportive culture, and commitment to excellence. We work collaboratively to provide exceptional care to a diverse patient population while fostering a welcoming and positive work environment. You'll be supported by experienced and engaged leaders who value growth, teamwork, professional development, and helping every teammate succeed.

Benefits & Perks

• $5,000 Sign-On Bonus based on full time FTE
• Benefits start Day One
• Tuition Reimbursement Program
• Student Loan Forgiveness Assistance
• Opportunities for professional growth and development

If you're looking for a place where advanced technology, outstanding patient care, and a supportive team culture come together, Condell is the place for you. Join us and make a difference every day!

Major Responsibilities:

• Operates x-ray equipment to produce radiographs of designated portions of the body as ordered by a physician
• Accountable for the performance and documentation of all diagnostic procedures utilizing proper technical parameters to produce quality studies.
• Knowledgeable in the safe use, maneuverability and operation of all general radiography, portable and fluoro equipment (if applicable to home site)
• Proficient in the performance of general diagnostic procedures.  If applicable to home site, is also proficient in general fluoroscopy procedures, including GI and Pain procedures.
• Adheres to infection prevention, isolation and sterile techniques as it applies in patient handling and delivery of care
• Adheres to ALARA principles in performance of exams to reduce exposure to self, the patient and others
• Utilizes proper patient identification to ensure the correct exam is performing on the correct patient at the correct time.
• Obtains and records pertinent patient history, explains the procedure to patient in a manner to ensure understanding, ensures patient comfort during performance of exam.
• Adherence to department standards of radiographic quality.
• Reviews radiographs to ensure optimum quality.
• Reports environmental/equipment problems to appropriate resource personnel.
• Performs required computer function for RIS/HIS systems.
• Labels all radiographs appropriately following department’s established criteria and standards.
• Consistently maintains an attitude of professionalism, teamwork and collaboration with co-workers, physicians and internal customers/departments.
• Consistently provides positive interactions and a customer first approach with patients and their families/caregivers and visitors.
• Participates in assessment of own learning needs and actively seeks opportunity for increased competency and growth
• Attends in-services to ensure knowledge of current departmental and technical procedures.
• Attends CPR classes to maintain re-certification.
• Maintains appropriate state license and national board certification.
• Maintenance of supplies needed to ensure adequate level needed for quality patient care.
• Ensures cleanliness of equipment and work area.
• Maintains inventory of supplies in work area. Identifies supplies and equipment needs for procedure, restocks work area as necessary.
• Uses Universal Precautions in daily performance of procedures.

Education/Experience Required:

• Graduate of an accredited school of Radiologic Technology.
• IEMA Accreditation in Radiologic Technology
• ARRT (RT) Certification or Certificate Eligible. For new graduates, ARRT must be obtained within 1 year of hire.

Knowledge, Skills & Abilities Required:

• Good communication skills
• Understanding of RIS & PACS
• Ability to work under stressful situations
• Ability to handle patient information in a confidential manner
• Ability to adapt to fluctuations in patient volumes to meet patient care and department needs

Physical Requirements and Working Conditions:

• Ability to work weekends and holidays in order to accommodate patient care needs.
• Ability to work rotating shift any day of the week.
• Ability to take call and arrive on site within one hour
• May be exposed to radiation during procedures.
• May be required to sit or stand for long periods of time or be required to lift and move patients
• May be exposed to hazardous materials, infectious disease and required to participate in annual emergency drills.
• Required to maintain current CPR certification.
• Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

36303 Advocate Condell Medical Center - RadiologyFull timeYes40

Full time third shift

Pay Range:

$28.55 - $42.85

Rad Tech | Condell Medical Center

3tdf Shift

$5,000 Sign-On Bonus | Benefits Starting on Day One

Join our exceptional Imaging team at Advocate Condell Medical Center, a Level I Trauma Center located on a beautiful campus in the heart of Libertyville.

Schedule:

• Third shift hours
• Competitive shift and weekend differentials
• Every other weekend
• Two holidays per year

Why Join Condell? At Condell, you'll have the opportunity to work in a fast-paced, advanced imaging environment utilizing equipment from Siemens, GE, Philips, and Fuji portable systems. As a Level I Trauma Center, our technologists gain valuable experience while making a meaningful impact on patients every day.

What Sets Our Team Apart? Our team is known for its strong sense of family, supportive culture, and commitment to excellence. We work collaboratively to provide exceptional care to a diverse patient population while fostering a welcoming and positive work environment. You'll be supported by experienced and engaged leaders who value growth, teamwork, professional development, and helping every teammate succeed.

Benefits & Perks

• $5,000 Sign-On Bonus based on full time FTE
• Benefits start Day One
• Tuition Reimbursement Program
• Student Loan Forgiveness Assistance
• Opportunities for professional growth and development

If you're looking for a place where advanced technology, outstanding patient care, and a supportive team culture come together, Condell is the place for you. Join us and make a difference every day!

Major Responsibilities:

• Operates x-ray equipment to produce radiographs of designated portions of the body as ordered by a physician
• Accountable for the performance and documentation of all diagnostic procedures utilizing proper technical parameters to produce quality studies.
• Knowledgeable in the safe use, maneuverability and operation of all general radiography, portable and fluoro equipment (if applicable to home site)
• Proficient in the performance of general diagnostic procedures.  If applicable to home site, is also proficient in general fluoroscopy procedures, including GI and Pain procedures.
• Adheres to infection prevention, isolation and sterile techniques as it applies in patient handling and delivery of care
• Adheres to ALARA principles in performance of exams to reduce exposure to self, the patient and others
• Utilizes proper patient identification to ensure the correct exam is performing on the correct patient at the correct time.
• Obtains and records pertinent patient history, explains the procedure to patient in a manner to ensure understanding, ensures patient comfort during performance of exam.
• Adherence to department standards of radiographic quality.
• Reviews radiographs to ensure optimum quality.
• Reports environmental/equipment problems to appropriate resource personnel.
• Performs required computer function for RIS/HIS systems.
• Labels all radiographs appropriately following department’s established criteria and standards.
• Consistently maintains an attitude of professionalism, teamwork and collaboration with co-workers, physicians and internal customers/departments.
• Consistently provides positive interactions and a customer first approach with patients and their families/caregivers and visitors.
• Participates in assessment of own learning needs and actively seeks opportunity for increased competency and growth
• Attends in-services to ensure knowledge of current departmental and technical procedures.
• Attends CPR classes to maintain re-certification.
• Maintains appropriate state license and national board certification.
• Maintenance of supplies needed to ensure adequate level needed for quality patient care.
• Ensures cleanliness of equipment and work area.
• Maintains inventory of supplies in work area. Identifies supplies and equipment needs for procedure, restocks work area as necessary.
• Uses Universal Precautions in daily performance of procedures.

Education/Experience Required:

• Graduate of an accredited school of Radiologic Technology.
• IEMA Accreditation in Radiologic Technology
• ARRT (RT) Certification or Certificate Eligible. For new graduates, ARRT must be obtained within 1 year of hire.

Knowledge, Skills & Abilities Required:

• Good communication skills
• Understanding of RIS & PACS
• Ability to work under stressful situations
• Ability to handle patient information in a confidential manner
• Ability to adapt to fluctuations in patient volumes to meet patient care and department needs

Physical Requirements and Working Conditions:

• Ability to work weekends and holidays in order to accommodate patient care needs.
• Ability to work rotating shift any day of the week.
• Ability to take call and arrive on site within one hour
• May be exposed to radiation during procedures.
• May be required to sit or stand for long periods of time or be required to lift and move patients
• May be exposed to hazardous materials, infectious disease and required to participate in annual emergency drills.
• Required to maintain current CPR certification.
• Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

13568 Enterprise Revenue Cycle - National Service Line : Neuroscience: ArrivalFull timeYes40

Monday- Friday 8:30am-5:00pm.

Pay Range:

$19.80 - $29.70

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

13536 Enterprise Revenue Cycle - Carolinas Medical Center Adult NC Arrival Emergency DepartmentPart timeNo16

16 hours a week 11P-730A every other weekend rotation

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 
• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 
• Strong attention to detail and accuracy. 
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 
• Interact with physicians and their staff to resolve issues related to patient care. 
• Collect and manage payments including cash payments and follow security related to cash handling. 
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 
• Excellent organizational skills. 
• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 
• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 
• CPR certification may be required based on service location. 
• Notary training/licensure may be required as appropriate for service line and/or facility. 
• Operates all equipment necessary to perform the job. 
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 
• Escorts patients to nursing units or outpatient departments as necessary. 
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 
• Must be able to use hands with fine motor skills for keyboard data entry. 
• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

13512 Enterprise Revenue Cycle - Floyd Chattooga GA Arrival Emergency DepartmentPart timeNo0

As needed PRN position

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 
• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 
• Strong attention to detail and accuracy. 
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 
• Interact with physicians and their staff to resolve issues related to patient care. 
• Collect and manage payments including cash payments and follow security related to cash handling. 
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 
• Excellent organizational skills. 
• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 
• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 
• CPR certification may be required based on service location. 
• Notary training/licensure may be required as appropriate for service line and/or facility. 
• Operates all equipment necessary to perform the job. 
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 
• Escorts patients to nursing units or outpatient departments as necessary. 
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 
• Must be able to use hands with fine motor skills for keyboard data entry. 
• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

13247 Enterprise Revenue Cycle - Admin: Fin Counseling and ClearancePart timeNo8

every other weekend, every other holiday, additional days as needed

Pay Range:

$20.80 - $31.20

EDUCATION/EXPERIENCE: High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred. REPORTS TO: Supervisor or Manager LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: 1. Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. 2. Ensures all patient demographic and insurance information is complete and accurate 3. Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred 4. Verifies insurance benefits. Obtains, calculates and collects the patient?s out of pocket financial liability. Requests and collects past due and present balances or estimates due 5. Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate 6. Identifies patients in need of financial assistance and refers patients to Financial Counselor 7. Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents. 8. Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans. 9. Proactively communicates issues involving customer service and process improvement opportunities to management 10. Meets productivity requirements to ensure excellent service is provided to customers 11. Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements. 12. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information SKILLS & QUALIFICATIONS: Ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements Mathematical aptitude, effective oral and written communication skills and critical thinking skills Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes. Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation Ability to handle sensitive and confidential information according to internal policies Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Experience with Microsoft Outlook, Word and Excel and ADT software Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work WORK ENVIRONMENT: Exposed to a normal office environment. Must be able to sit the majority of the workday. Occasionally lifts up to 10 lbs. Operates all equipment necessary to perform the job

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.