Administrative Project CoordinatorKUCC - Overland Park

Position Summary / Career Interest:

The Administrative Project Coordinator provides high level support to the assigned team/department by assisting with communication, organization, and project management activities. May contribute to the team by conducting research, preparing, and analyzing statistical reports, in addition to project-based work and program development. May plan, organize and schedule events as requested.

Responsibilities and Essential Job Functions

• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• High level of expertise in MS Office Suite to assist with communication, organization, and project management activities.
• Communicate effectively with various departments to keep everyone up to date about any changes to projects.
• Supports the communication plan before a larger rollout of system-wide communications.
• Provides high-level support to the assigned department.
• Develops and maintains a collaborative team approach with support staff members and executives built on regular communication, shared decision-making and results oriented problem solving.
• Coordinates and manages the calendar for the assigned department.
• Manages and maintains highly sensitive information with complete discretion and confidentiality.
• Functions independently at a high level, makes valid judgments to ensure the integrity of operations and exhibits initiative in the completion of tasks.
• High level ability to plan, organize, analyze, and coordinate data/information and activities.
• Completes special projects as assigned by manager/director.
• May serve as a liaison to other departments, agencies, and outside vendors as appropriate.
• Serves as a key communicator to all level of staff on behalf of the Director and/or Manager, as required, and coordinates and disseminates communication to large audiences as needed, capability of navigating complex and sensitive communication circumstances.
• Assists with coordination of payroll, acting as a backup for Kronos managers.
• Oversees department meeting schedules (scheduling meeting/events rooms, materials preparation for meetings, ordering water/food, scheduling meetings.
• Reviews, classifies, and files correspondence and documents, utilizing confidential file system containing sensitive documentation.
• Develops and maintains shared folder files, documents and keep resource lists up to date.
• Coordinates the maintenance of office equipment, oversee work order request process, facilitate process to purchase and receive office supplies.
• As delegated by the Director, represents department management for communicating information to hospital executive team, vendors, physicians, staff, and community agencies.
• Maintains files for contracts, invoices, accounts receivable/payable processing.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Associates Degree in Business Administration or a related field of study from an accredited college or university. OR
• 2 or more years of experience in an administrative professional role.

Preferred Education and Experience

• 4 or more years of experience working with Volunteers.
• 4 or more years of experience with event planning.

Required Language Skills

• Fluent English - Ability to read, write and speak.

Knowledge Requirements

• Proficient in computer skills and Microsoft Office products.

Time Type:

Full time

Job Requisition ID:

R-56865

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer.  Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.  See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities.  If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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Primary City/State:

Mesa, Arizona

Department Name:

Scottsdale-Img Ctr

Work Shift:

Day

Job Category:

Administrative Services

Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members. Apply today. 

At Banner Health, great patient care starts long before anyone walks through the door—and that's where you come in. As the Diagnostics Scheduler, you'll be the professional who ensures every treatment and diagnostic procedure is set up for success. From receiving physician orders and verifying insurance to securing pre-authorizations and pre-certifications, you'll manage the critical behind-the-scenes work that keeps care moving forward. Your ability to navigate computerized scheduling systems, resolve conflicts on the fly, and maintain accurate records means patients and providers can count on you when it matters most.

You'll collaborate daily with physicians, office staff, patients, families, and clinical teams—serving as a trusted resource who knows the procedures, understands physician preferences, and handles sensitive information with the utmost professionalism. If you bring medical terminology knowledge, sharp organizational skills, and a genuine passion for supporting patient care from the very first step, this is your opportunity to make a meaningful difference every single day.

Schedule: Monday through Friday 7:30am to 4:00pm

Medical imaging plays a pivotal role in the delivery of excellent patient care at Banner Health. From detection and diagnosis to the treatment of illnesses and abnormalities, Banner Health’s varied medical imaging and radiology services help physicians establish and execute individualized treatment plans. Medical Imaging professionals also enjoy access to: - State-of-the art technology - The latest in Picture Archival Communication System (PACS) technology - Relocation assistance - Tuition reimbursement - Continuing education programs - Career growth and promotion opportunities - Travel medical imaging technologist positions.

POSITION SUMMARY
This position is responsible for scheduling patient treatments or diagnostic procedures for assigned area. Activities include pre-registration; receiving physician orders, insurance verification, gathering pre-authorizations and pre-certifications. Maintains records and produces statistical reports as required. May distribute educational materials to patients and families if needed in assigned department.

CORE FUNCTIONS
1. Receives physician orders and seeks clarification, if necessary. Verifies insurance, obtains pre-authorizations and per-certifications. Answers all telephone inquiries related to scheduling.

2. Schedules patients for treatments or diagnostic procedures using computerized scheduling systems. Resolves scheduling conflicts, as needed. Documents all information regarding patient re-schedules.

3. Enters patient information in computerized scheduling system and gathers information and modifies records, as needed to maintain current database. Prepares charts and manages files within regulatory requirements. Compiles and reports statistical data, if needed by the assigned department.

4. Distributes educational materials to patients and families, when necessary. Responds to diverse questions or refers to appropriate clinical staff.

5. Provides administrative support to the assigned unit when required.

6. Incumbents in this position interface with physicians and their office staff, patients and family members and clinical staff and co-workers. Schedulers must have an understanding of what is entailed in the procedures and treatments that they schedule, physician preferences, and special needs related to particular diagnosis or age of the patients being served. Must be able to work with minimal supervision, set priorities and maintain highly confidential information.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

The position also requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting. Medical terminology is required. Must possess excellent organizational skills, as well as effective human relations and communication skills.

Must be proficient with commonly used office software and computers and possess the ability to use computerized scheduling systems. Must be able to maintain accurate statistical records, gather data, and produce reports.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

Primary City/State:

Page, Arizona

Department Name:

Security-AZ East-Corp

Work Shift:

Night

Job Category:

Facilities, Environmental Services, and Culinary

Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work® Certification™.  Apply today to build your career.

At Banner Security, we pride ourselves on our highly skilled and compassionate staff providing a therapeutic healing environment.  As a Security Officer for Page Hospital, you will respond to emergency situations as well as help to provide safety and security for patients and visitors. You will patrol service areas including the grounds and provide alarm monitoring and response. If this sounds like something you are ready to be a part of, we want to hear from you!

Banner Security works 3 12-hour shifts and a half day. This is a full-time Night shift position, Shift D: (Wed-Sat) ½ Wed 12 midnight - 6 am, then Thur - Sat 6pm-6am. Night shift offers an 18% differential, plus an extra $1/hour on your weekend shift!

Successful candidates will be physically fit and able to maintain sufficient physical fitness to successfully pass the functional capacity evaluation (FCE), which includes completing 44 steps and 20 “down ups” in under 2 minutes.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. 

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position patrols the facilities and grounds; assists with the welfare and safety of personnel and patients; investigates critical incidents; assists employees, patients and visitors; interfaces with emergency response agencies; secures doors; monitors parking and traffic control. Performs assigned security duties promptly and accurately. Works varied assignments and shifts.

CORE FUNCTIONS
1. Exhibits excellent interpersonal skills and be customer service oriented in all contacts with patients, visitors and staff.

2. Responds to all emergency codes for assistance and control. Patrols and inspects facility frequently to assist in maintaining a safer and more secure environment. Assists employees with security related matters, mediate disputes, conduct interviews, conduct searches, enforces parking regulations and traffic control. Serves as a security subject matter expert.

3. Assists medical staff in restraining and handling troubled/combative patients. Ensures security policies are being followed. Patrols unoccupied areas and sets the alarms when appropriate. Locks and unlocks facility doors at prescribed times. Conducts money pick-ups from departments, logs pick-ups and successfully delivers the contents to the appropriate destination department. Releases bodies from the morgue, ensuring that all paperwork is complete. Checks alarms to ensure they are in proper working order. Escorts patients, visitors and employees when required for security purposes. Participates in security lead training designed for staff.

4. Maintains current knowledge of applicable laws and regulations. Performs “citizen arrest” and demonstrate critical thinking skills during extremely stressful situations as needed.

5. Utilizes assigned non-lethal weapon according to policy and training.

6. Investigates and completes written reports of complaints, critical security incidents and unusual activities involving patients, employees and visitors. Maintains an accurate log of all relevant security activities during each shift.

7. Testifies in criminal court, state hearings and review boards when required.

8. Assists in the maintenance and preservation of confidential health documents including scanning into electronic patient health information systems when necessary.

9. Reports directly to the Security leadership or OIC in their absence. This position interacts internally with staff, physicians, visitors, volunteers and patients. External customers are law enforcement agencies and emergency service agencies. The position is system wide and officers may be assigned to work at any facility as needed. This position will provide guidance and direction to staff, visitors and patients during a security emergency. This position will be required to proactively identify, deter and respond to security incidents.

MINIMUM QUALIFICATIONS
Must maintain required security certifications. Must possess a valid driver’s license and be eligible for coverage under the company auto insurance policy.

Must possess the ability to make accurate observations and exercise good independent judgment in a variety of situations (including emergencies). Must demonstrate the ability to write comprehensive security reports. Must successfully complete all required security departmental training, including department specific annual training and mandatory training as assigned. Must successfully complete Banner Health Basic Officer Academy. Must present a professional appearance and demeanor at all times and must possess strong verbal communications skills. Must qualify and maintain proficiency with assigned non-lethal weapons. Must be able to demonstrate the ability to perform physical requirements of the position. Capabilities will be demonstrated through the successful completion of similarly related skills testing. This physical skills assessment will then be conducted on a bi-annual basis and employees must successfully meet the requirements to remain in role.

Employees must possess a Fingerprint Clearance Card within 60 days of hire and maintain the card for the duration of their employment. Employees working at Banner Behavioral Health Hospital must have a fingerprint clearance card at time of hire and must sign a Criminal History Affidavit upon hire.

PREFERRED QUALIFICATIONS

Prefer prior law enforcement, military, Corrections, healthcare or advance security experience.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

Primary City/State:

Tucson, Arizona

Department Name:

Banner Staffing Services-AZ

Work Shift:

Day

Job Category:

Risk, Quality and Safety

This is an excellent opportunity to join Banner Health. As an Quality Specialist for Banner University Medical Center-South

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities.  These positions offer flexibility in scheduling and are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. 

As a valued and respected Banner Health team member, you will enjoy: 

•    Competitive wages

•    Paid orientation

•    Flexible Schedules (select positions)

•    Fewer Shifts Cancelled

•    Weekly pay

•    403(b) Pre-tax retirement 

•    Employee Assistance Program

•    Employee wellness program

•    Discount Entertainment tickets

•    Restaurant/Shopping discounts

•    Auto Purchase Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Registry/Per Diem positions require a minimum of 2 shifts a month commitment. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.

The RN Quality Specialist will maintain the efficient operation of

the trauma PIPS process (performance improvement and patient safety). The Trauma Quality Specialist works in collaboration with the trauma team and program leadership and is

responsible for the coordination and facilitation of the trauma PI program to improve the

quality of trauma care encompassing all areas and disciplines of the hospital that participate in

the management of the injured patient throughout their entire stay. They

will be responsible for monitoring and evaluating performance improvement activities including

data collection, analysis, trending, and benchmarking of data outcomes at the local, regional,

state, and national levels. 

Qualified candidates will have a minimum of a Bachelor's Degree in Nursing with at least five

years of clinical experience in a high patient acuity area in any combination of

Surgical/ Ortho/ ED/Trauma/Surgical-Trauma ICU. If you possess critical thinking

skills, a passion for driving quality trauma care, and an outstanding ability to communicate

effectively and collaboratively across the continuum of care, please apply!

POSITION SUMMARY
This position plans, coordinates, implements and evaluates facility and/or system-wide quality/performance improvements, patient safety programs, and/or coordinates compliance and regulatory programs for preparedness and accreditation requirements. The position works closely with system initiatives. All work processed by the incumbent is considered confidential and protected from discovery, pursuant to state statutes.

CORE FUNCTIONS
1. Coordinates investigation, analysis, and responds to quality/patient safety issues, events, significant care issues or trends. Leads and/or facilitate root cause analysis, failure modes and effects analysis, and process improvement, working with multidisciplinary teams.

2. Develops and analyzes data for administrative and clinical decision making, as well as regulatory requirements. Coordinates implementation of data collection processes: provide analysis, summary, research and benchmarking. Prepares and present reports for appropriate facility, system, and other external agencies. Provides oversight to projects including data abstracting and data entry as appropriate.

3. Serves as a resource and leads and/or facilities task forces to plan, implement and coordinate facility activities to maximize service quality, effectiveness and efficiency. Collaborates with key stakeholders to evaluate, plan and implement process improvements and patient safety programs across the facility and/or system.

4. Supports implementation of facility quality and patient safety goals, policies, procedures, and activities designed to meet the requirements of regulatory and accrediting agencies such as JCAHO, CMS, DHS, and the peer review organizations.

5. Acts as consultant and educator in program development and special projects as determined by their supervisor.

6. Participates in implementation of evidence-based practices at the facility or system level.

7. May coordinate peer review activities for physicians and other healthcare providers and provide information for departmental improvement activities, credentialing, and reappointment.

8. In some roles, this position may supervise professional staff.

9. Responsibilities cross all levels of internal customers including the department, facility and system, and external customers including but not limited to the medical staff, the community, regulatory bodies and state agencies. For those positions directly supervising professional employees, the position has full authority for employment actions including selection, training, coaching, and performance reviews.

MINIMUM QUALIFICATIONS

Requires Bachelor’s degree or equivalent in nursing or other healthcare related field and either an RN license in state worked OR a clinical background with current license/certification or equivalent experience.

Requires a proficiency level typically attained with five years acute care clinical experience.

Requires ability to perform complex statistical analysis and highly developed problem solving skills. Requires the ability to manage programs and projects. Requires demonstrated excellence in interpersonal and written communication skills.

PREFERRED QUALIFICATIONS

Registered Nurse (RN) license preferred. Certified Professional in Healthcare Quality (CPHQ) certification is preferred. Experience with process improvement, regulatory/accreditation programs, data management, and analysis including graphic development and presentations is highly desirable

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

Primary City/State:

Phoenix, Arizona

Department Name:

Quality Improvement-Corp

Work Shift:

Day

Job Category:

Risk, Quality and Safety

At Banner Health, caring is at the heart of everything we do. Guided by our mission to “make health care easier, so life can be better” we strive to foster well-being in the workplace and our communities. We are honored to have earned Great Place To Work® Certification™ for a third year in a row.Great Place To Work certification is the definitive "employer of choice" recognition. This globally recognized benchmark celebrates organizations that deliver an exceptional employee experience.

The Associate Director of Quality Improvement will support quality improvement teams and initiatives. We are looking for a clinically trained and/or process improvement professional who communicates effectively and is enthusiastic about improving care processes in the healthcare setting.

Master's degree desired, previous (hospital) leadership experience with direct reports, experience with Vizient is a plus, experience in Quality is a plus.

Requires Certified Professional Healthcare Quality (CPHQ) or Certified Professional Patient Safety (CPPS) within 1 year of hire.For individuals in this role prior to June 1, 2025, CPHQ or CPPS must be obtained within 1 year.

Location: On-site at Banner University Medical Center Phoenix

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position leads high reliability in processes through assessment of clinical performance, facilitates prioritization of improvement activities, oversees improvement projects and ensures successful clinical project implementation at operating entities. This position prioritizes clinical improvement activities, oversees the facilitation of performance improvement teams and successful implementation to achieve entity/system targets. The position works closely with both system and operating entities to improve quality and outcomes of clinical care. This role requires strong communication, collaboration, teamwork and change management skills in order to achieve desired results across the continuum of care.

CORE FUNCTIONS
1. Quality Leadership and Integration - Guides the integration of quality into the fabric of the organization to achieve objectives such as Annual Initiatives, Centers for Medicare and Medicaid Services (CMS) and The Joint Commission (TJC) standards of care. Assists in directing and supporting the quality infrastructure, protects the use of privileged or confidential information, oversees facilitation of processes for engagement and interprofessional teamwork, identifies and promotes continuous learning. Collaborates with administrators, physicians, clinical leaders and team members to identify improvement opportunities utilizing qualitative and quantitative data analysis, knowledge of health care operations and systems thinking. Understands the importance of strategic planning accompanied by relevant tactics to achieve the goals, even when midcourse changes occur. Establishes and guides the development and implementation of annual quality plans in partnership with administrative, service line and process owners. Strategizes with entity leadership to plan and coordinate local Quality Councils/QAPIs.

2. Performance and Process Improvement – Serves as a subject matter expert in performance and process improvement, project management and change management methods to support operational and clinical quality initiatives. Manages, coaches, and oversees facilitation of improvement activities related to or resulting from patient safety, harm reduction, clinical performance opportunities, peer review and compliance with regulatory and accrediting agencies. Serves as a resource and/or facilitates improvement teams to plan, implement, and coordinate entity activities to maximize clinical and operational outcomes. Oversees and leads improvement teams, guiding teams on system defined improvement methodologies and processes.

3. Population Health and Care Transitions – Supervises evaluation and improvement of healthcare processes and care transitions to advance the efficient, effective and safe care of defined populations. Supervises the implementation of Clinical Practices and standardized processes, that are evidence-based Population Health management strategies, encourages and contributes to a holistic approach to improvement. Collaborates to improve care processes, as well as, transitions back to the community. Assists in leading monitoring and reporting of facility Clinical Practice performance. Uses data to identify populations at risk and collaborates with interdisciplinary teams to develop strategies to improve outcomes. Supports and participates in Clinical Consensus Groups at a system level to develop metrics for evidenced based practices for the enterprise.

4. Health Data Analytics - Leverages the organizations' analytic environment to guide data driven decision making and inform quality improvement initiatives while managing and guiding quality improvement initiatives and activities. Oversees the collaboration with appropriate process owner(s). Ensures the acquisition and integration of data from internal and external benchmarking sources. Uses statistical and visualization methods to analyze data for administrative and clinical decision making. Provides oversight of on-going assessment of performance, analyzes clinical outcome data, and identifies performance improvement opportunities or trends. This role requires the ability to conduct and educate detailed qualitative and quantitative analysis. 

5. Patient Safety – Cultivates a safe healthcare environment by promoting safe practices, nurturing a Just Culture and improving processes that detect, mitigate or prevent harm. Serves as an advocate for  safety culture,  promotes the application of safety science principles/methods, identification and reporting of patient safety risks/events. Collaborates to analyze patient safety risks and events. Facilitates teams to improve processes that impact the safety of patients and team members. Leverages results from patient safety investigations to coach entity leaders on safety improvement activities.

6. Regulatory and Accreditation - Manages the evaluating, monitoring and improving compliance with internal and external requirements. Facilitates processes to prepare for, participate in, and follow up with Regulatory Agencies and certifications. Facilitates processes to support compliance with PI standards, ensures continuous survey readiness activities and oversees PI survey processes and findings. This position collaborates and leverages results from regulatory opportunities.

7. Quality Review and Accountability – Manages facilitation and promote compliance with voluntary, mandatory and contractual reporting requirement for data acquisition, analysis, reporting and process improvement. Manages current and emerging payment models as they relate to quality performance outcomes. Develops and communicates measurement requirements. Support practitioner and nursing peer review activities.

8. Professional Engagement - Engages in the healthcare quality profession with a commitment to practicing ethically, enhancing one's competencies and advancing the field by integrating ethical standards into practice, engaging in lifelong learning and participating in activities that advance the profession, such as participation in professional organizations and achievement of certification in healthcare quality. 

9. Responsibilities cross all levels of internal customers including the department, facility and system, and external customers including but not limited to the medical staff, the community, regulatory bodies and state agencies. May manage the department budget and productivity. May be responsible for QI at a single entity or multiple entities and will contribute to system level QI activities.

MINIMUM QUALIFICATIONS

Requires Bachelor’s degree.
Requires a proficiency level typically attained with five years clinical experience OR other clinical quality improvement experience. Requires at least two years management experience or demonstrated leadership abilities through participation successful large scale projects. Requires Certified Professional Healthcare Quality (CPHQ) or Certified Professional Patient Safety (CPPS) within 1 year of hire.For individuals in this role prior to June 1, 2025, CPHQ or CPPS must be obtained within 1 year.

PREFERRED QUALIFICATIONS

Experience with process improvement, regulatory/accreditation programs, data management, and analysis including graphic development and presentations is highly desirable. If in a profession that requires licensure, current licensure/certification/registration is preferred for state worked.

Registered Nurse (RN) license preferred. Master’s Degree is preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides individualized, medical care of assigned patients in person, electronically and via telephone, as needed, under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of diverse backgrounds and age and must be able to maintain positive relationships with patients and their families. Must also work effectively with fellow Ochsner employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending Physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses Ochsner data systems to document pertinent medical information.

Education

Required - High School diploma or equivalent

Preferred - Completion of a formal training program, Medical Assistant program

Work Experience

Required - Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.

Certifications

Required - Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Strong customer service skills

Job Duties

• Supports the patient and provider throughout the patient visit
• Ensures the patient and provider are prepared for the visit
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment
• Provides excellent patient service through effective communication both over the phone and in person
• Completes appropriate documentation including patient registration if necessary
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development
• Handles other duties as assigned effectively and efficiently
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job is responsible for overseeing learning courses and training modules. Manages, updates, and organizes content with the learning system to ensure that courses are properly organized and maintained in the system. Responsible for coordinating logistics for system training, including physical space and setup in accordance with training program requirements, audience, and resource availability in all locations served. Additionally, collaborates with Business Partners to ensure that training and education programs support organizational needs, assesses trainings through course surveys, and provides analytics through reports and audits.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required – Bachelor’s degree

Work Experience

Required - 3 years’ experience in operations including one year of experience at an administrative level
Preferred - Experience in a training/events environment and/or eLearning
Proficiency in Adobe Captivate, Camtasia, and/or other eLearning authoring tools

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.

• Effective verbal and written communication skills and the ability to present information clearly and professionally.

• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.

• Strong interpersonal skills.

• Knowledge of HR and learning strategy trends within the healthcare or other regulated industry.

• Excellent organizational, time-management, and prioritization skills.

• Ability to and experience handling confidential material responsibly at all times.

• Ability to work extended schedules, such as extended days, holidays, nights, evenings, and weekends as required.  

Job Duties

• Oversees all aspects of learning courses and training modules

• Collaborates with others on training and education needs

• Supports learning and training content through learning systems and logistics of on-site trainings.

• Provides learning analytics through reporting, audits, and ad-hoc requests

• Performs other related duties as assigned

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized.
Must be able to sit and for prolonged periods of time.
Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.
Must be able to travel throughout and between facilities

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides direct care (including IV therapy) of assigned patients within the framework of the Licensed Practical Nurse Act under the direction of a Registered Nurse. The LPN directs and assists ancillary nursing staff with assigned duties and interacts with the multidisciplinary team and other personnel. The LPN demonstrates professional responsibilities and is responsible for own practice and assists other members of the healthcare team in providing the highest quality personalized patient care.

Education

Required - High School diploma or equivalent

Work Experience
Required - Experience working with and maintaining confidential information and working in a fast-paced environment with minimal supervision.

Certifications

Required - Current LPN License in the state of practice

Basic Life Support (BLS) Certification from the American Heart Association

Preferred - IV Therapy Credentials

Knowledge Skills and Abilities (KSAs)

• Excellent organizational skills
• Good time management skills and self directed
• Demonstrates Good Judgement
• Good interpersonal skills
• Delegation skills

Job Duties

• Effectively uses the Nursing Process in the delivery of patient care through data gathering, planning and evaluation.
• Provides care based on physical, psycho/social, educational, safety and related criteria, appropriate to the ages of patients served.
• Communicates effectively and professionally with all patients, guests, family members and co-workers to ensure a quality patient experience.
• Adapts to rapid change in a positive manner throughout the day as needs of the unit / department change.
• Manages personal professional development and maintains required clinical knowledge, technical skills, training and credentials.
• Other related duties as required. 

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 

Physical and Environmental Demands

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. There may be an occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of various backgrounds and age and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company's data systems to document pertinent medical information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required – High school diploma

Preferred – Completion of a formal medical assistant training program.

Work Experience

Required – Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision

Certifications

Required – Medical Assistant Certification

Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Clinical knowledge.

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

• Strong interpersonal and customer service skills.

Job Duties

• Supports the patient and provider throughout the patient visit.

• Ensures the patient and provider are prepared for the visit.

• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment.

• Provides excellent patient service through effective communication both over the phone and in person.

• Completes appropriate documentation including patient registration if necessary.

• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.

• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of varied backgrounds and age and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company's data systems to document pertinent medical information.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

• Required - High School Diploma/GED or equivalent
• Preferred - Completion of a formal medical assistant training program.

Work Experience

• Required - Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.

Certifications

• Required - Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Clinical knowledge.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Strong interpersonal and customer service skills.

Job Duties

• Supports the patient and provider throughout the patient visit
• Ensures the patient and provider are prepared for the visit
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment
• Provides excellent patient service through effective communication both over the phone and in person
• Completes appropriate documentation including patient registration if necessary
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development
• Handles other duties as assigned effectively and efficiently
• Meets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Performs other duties as assigned
• Complies with all policies and standards

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of diverse backgrounds and age and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company's data systems to document pertinent medical information.

Sign-on Bonus Available 
Up to $3,000 sign-on bonus available to eligible candidates!

Shift
Monday - Friday; 8:00 AM - 5:00 PM
 

Education

Required – High school diploma

Preferred – Completion of a formal medical assistant training program.

Work Experience

Required – Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision

Certifications

Required – Medical Assistant Certification

Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Clinical knowledge.

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

• Strong interpersonal and customer service skills.

Job Duties

• Supports the patient and provider throughout the patient visit.

• Ensures the patient and provider are prepared for the visit.

• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment.

• Provides excellent patient service through effective communication both over the phone and in person.

• Completes appropriate documentation including patient registration if necessary.

• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.

• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following:  Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of varied backgrounds and age and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company's data systems to document pertinent medical information.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

• Required - High School Diploma/GED or equivalent
• Preferred - Completion of a formal medical assistant training program.

Work Experience

• Required - Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.

Certifications

• Required - Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Clinical knowledge.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Strong interpersonal and customer service skills.

Job Duties

• Supports the patient and provider throughout the patient visit
• Ensures the patient and provider are prepared for the visit
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment
• Provides excellent patient service through effective communication both over the phone and in person
• Completes appropriate documentation including patient registration if necessary
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development
• Handles other duties as assigned effectively and efficiently
• Meets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Performs other duties as assigned
• Complies with all policies and standards

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides direct care (including IV therapy) of assigned patients within the framework of the Licensed Practical Nurse Act under the direction of a registered nurse. Directs and assists ancillary nursing staff with assigned duties and interacts with the multidisciplinary team and other personnel. Demonstrates professional responsibilities and is responsible for own practice and assists other members of the healthcare team in providing the highest quality personalized patient care.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Education

Required - High school diploma or equivalent.

Work Experience
Required - None.

Certifications

Required - Current licensed practical nursing (LPN) license in state of practice.

Basic Life Support (BLS) Certification from the American Heart Association.

Preferred - IV therapy credentials.

Knowledge Skills and Abilities (KSAs

• Excellent organizational and time management skills and self directed and demonstrate good judgement.

• Good interpersonal and delegation skills.

• Ability to work with and maintain confidential information.

• Ability to work in a fast-paced environment with minimal supervision.

Job Duties

• Effectively uses the nursing process in the delivery of patient care through data gathering, planning and evaluation.

• Provides care based on physical, psycho/social, educational, safety and related criteria, appropriate to the ages of patients served.

• Communicates effectively and professionally with all patients, guests, family members and co-workers to ensure a quality patient experience.

• Adapts to rapid change in a positive manner throughout the day as needs of the unit / department change.

• Manages personal professional development and maintains required clinical knowledge, technical skills, training and credentials.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible

Duties performed routinely require exposure to blood, body fluid and tissue.
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. There may be an occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of diverse backgrounds and age and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company's data systems to document pertinent medical information.

Sign-on Bonus Available 
Up to $3,000 sign-on bonus available to eligible candidates!

Shift
Monday - Friday; 8:00 AM - 5:00 PM
 

Education

Required – High school diploma

Preferred – Completion of a formal medical assistant training program.

Work Experience

Required – Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision

Certifications

Required – Medical Assistant Certification

Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Clinical knowledge.

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

• Strong interpersonal and customer service skills.

Job Duties

• Supports the patient and provider throughout the patient visit.

• Ensures the patient and provider are prepared for the visit.

• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment.

• Provides excellent patient service through effective communication both over the phone and in person.

• Completes appropriate documentation including patient registration if necessary.

• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.

• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following:  Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job supports the department(s) assigned by performing a variety of clerical tasks such as typing, sorting, filing, photocopying, maintaining calendars, booking travel, meeting arrangements/minutes, submitting expense reports and ordering supplies. Serves as a role model within the department to all clerical staff; and represents the Department in all interactions. Creates documents such as memos and other correspondence and generates reports using Microsoft Excel, Word, PowerPoint and other software as needed. This job serves as a point of contact for the department answering calls, relaying messages, and escalating issues to the appropriate person/group.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required - High School diploma or equivalent

Preferred - Completion of business school or college courses

Work Experience

Required - 1 year office experience.
Experience working with confidential information.

Preferred - Knowledge of Microsoft Office Suite (Word, Excel, etc.)

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of required job information.
• Must be proficient with Windows-style applications, keyboard, and various software packages specific to role.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the required job processes.
• Ability to function calmly in high pressure situations.
• Working knowledge with computers, printers, copiers, fax machines, telephone.

Job Duties

• Performs general clerical duties.
• Initiates quality improvement.
• Uses professional communication.
• Exhibits effective management/judgment decision making.
• Supports departmental goals.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized.
Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.
Must be able to sit for prolonged periods of time.
Must be able to travel throughout and between facilities.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

There is no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider. Assists in the implementation of the delivery of health care services. Assists fellow employees in providing the highest quality personalized patient care and maintains a positive work relationship with the health care team. Demonstrates the ability to provide care and service with individuals of all assigned age groups

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Education 

Required - High School diploma or equivalent

Preferred - Bachelor's degree in Ophthalmic Medical Technology

Work Experience

Preferred - 2 years experience or Associate’s degree in Ophthalmic Assisting.
Experience with ophthalmology examinations in a high patient volume department.

Certifications

Required - Basic Life Support (BLS) from the American Heart Association

Preferred - Certified Ophthalmic Technician (COT) through JCAHPO

Knowledge Skills and Abilities (KSAs)

• Must have computer and/or mainframe terminal and multi-line telephone skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Good interpersonal skills.
• Ability to and experience working with and maintaining confidential information.
• Experience working in a fast-paced environment with minimal supervision.
• Experience in transcribing all information accurately, neatly and clearly.
• Skill working to prescribed clinic and ophthalmic standards.
• Ability to use equipment, perform tests and read results, as needed, including: visual acuity, extra ocular motility, pupil evaluation, confrontational fields, color vision, stereo vision, tonopen/applanation tonometry, lensometry, keratometry, eye irrigation, refractometry, manual a-scan measurements, topography, brightness acuity testing, and slit lamp examination.
• Ability to assist with removal and insertion of contact lenses.

Job Duties

• Enables clinic operations by effectively managing the patient flow in and out of exam rooms.
• Retrieves and collates patient information for provider.
• Cleans stocks and maintains exam rooms, procedure rooms, instruments and equipment and prepares patient for provider exam.
• Obtains near and distant visual acuity, amsler grid, worth 4dot, color vision, stereo vision, and basil tear secretion tests.
• Pulls patient's contact lens records for optometrist review.
• Cleans, disinfects and packs instruments for autoclaving.
• Documents per department guidelines, pertinent patient information in medical record (including, but not limited to, vital signs, height, weight, allergies, brief history, patient instructions, communication of test results, etc).
• Ensures future appointments have been scheduled or communicated and referrals/pre-authorizations have been initiated and obtained.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized.
Must be able to sit or stand for prolonged periods of time.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

There is no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides direct care (including IV therapy) of assigned patients within the framework of the Licensed Practical Nurse Act under the direction of a Registered Nurse. Directs and assists ancillary nursing staff with assigned duties and interacts with the multidisciplinary team and other personnel. Demonstrates professional responsibilities and is responsible for own practice and assists other members of the healthcare team in providing the highest quality personalized patient care.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.

Education

Required - High School diploma or equivalent

Work Experience
Required - Experience working with and maintaining confidential information and working in a fast-paced environment with minimal supervision.

Certifications

Required - Current License in the state of practice. Current Basic Life Support (BLS) certification.

Preferred - Dual license in Mississippi and Louisiana. IV Therapy Credentials

Knowledge Skills and Abilities (KSAs

• Excellent organizational skills
• Good time management skills and self directed
• Demonstrates Good Judgement
• Good interpersonal skills
• Delegation skills

Job Duties

• Effectively uses the Nursing Process in the delivery of patient care through data gathering, planning and evaluation.
• Provides care based on physical, psycho/social, educational, safety and related criteria, appropriate to the ages of patients served.
• Communicates effectively and professionally with all patients, guests, family members and co-workers to ensure a quality patient experience.
• Adapts to rapid change in a positive manner throughout the day as needs of the unit / department change.
• Manages personal professional development and maintains required clinical knowledge, technical skills, training and credentials.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. There may be an occupational risk for exposure to communicable diseases.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of varied backgrounds and age and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company's data systems to document pertinent medical information.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

• Required - High School Diploma/GED or equivalent
• Preferred - Completion of a formal medical assistant training program.

Work Experience

• Required - Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.

Certifications

• Required - Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Clinical knowledge.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Strong interpersonal and customer service skills.

Job Duties

• Supports the patient and provider throughout the patient visit
• Ensures the patient and provider are prepared for the visit
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment
• Provides excellent patient service through effective communication both over the phone and in person
• Completes appropriate documentation including patient registration if necessary
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development
• Handles other duties as assigned effectively and efficiently
• Meets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Performs other duties as assigned
• Complies with all policies and standards

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of various backgrounds and age and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company's data systems to document pertinent medical information.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

• Required - High School Diploma/GED
• Preferred - Completion of a formal medical assistant training program.

Work Experience

• Required - Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision

Certifications

• Required - Medical Assistant Certification
• Required - Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Clinical knowledge.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Strong interpersonal and customer service skills.

Job Duties

• Supports the patient and provider throughout the patient visit
• Ensures the patient and provider are prepared for the visit
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment
• Provides excellent patient service through effective communication both over the phone and in person
• Completes appropriate documentation including patient registration if necessary
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development
• Meets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Performs other duties as assigned
• Complies with all policies and standards

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

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Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

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Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

At Houston Methodist, the Senior Single Billing Office (SBO) Customer Service Representative position is responsible for acting as a liaison between Houston Methodist, patients, providers, and payers for all post-care matters related to account resolution. This position interacts with all SBO sub-units and other hospital and Physician Organization service areas on a daily basis, cultivating good business relationships to promote harmony and effective communication to resolve patient concerns post care. The Senior SBO Customer Service Representative handles more complex inquiries and assists management with identifying trends impacting performance and notifications of opportunities while providing innovative suggestions for process improvement. This position also assists management with auditing/quality review to ensure accurate and appropriate billing and account resolution. Other duties include serving as a resource, trainer, and mentor to other team members.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Three years of previous call center and hospital revenue cycle experience

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Working knowledge of the patient billing cycle for both hospital and professional billing
• Excellent customer service and professional communication skills with the ability to remain calm in stressful situations
• Knowledge of medical terminology and applicability
• Excellent spelling/grammar skills
• Managed care knowledge with the ability to differentiate between insurance plans such as Preferred Provider Organization (PPO), Point of Service (POS), Health Maintenance Organization (HMO), etc.
• Ability to multi-task and flexibility to meet the requirements of the department and the organization
• Ability to problem solve in the moment and provide recommendations in alignment with values
• Proficient computer skills and ability to learn and navigate multiple software programs
• Strong training, leadership and mentoring skills
• Bilingual skills preferred

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal department and organizational results.
• Follows the standard talking points outlined in department protocols when interacting with patients to ensure high quality and consistent service.
• Serves as a resource and trainer for less experienced and new staff; orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities.

SERVICE ESSENTIAL FUNCTIONS

• Provides follow-up for issues that are not solved on the initial inquiry.
• Receives and responds to more complex incoming inquiries via phone, email, patient portal, etc. in a timely fashion. Utilizes clear, concise, and professional communication skills both verbally and written.
• Leverages knowledge of external vendor workflow processes and information systems that promote the patient experience to resolve customer concerns more efficiently.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Utilizes sound judgment and analytical skills to bring the account for resolution, analyzing the data elements (clinical and financial) within the electronic health record to determine the current state of the account.
• Provides clear and concise documentation of every action taken on an account in the system collection notes. Provides balance breakdown to document the status of next responsible party (i.e., primary, secondary payor, patient balance, or credit balance).
• Meets or exceeds stated Performance Indicator Expectations (e.g., productivity, quality review, abandonment rate, adherence expectations).
• Consistently takes the necessary steps to ensure that protected health information remains private and confidential, according to established Health Insurance Portability and Accountability Act (HIPAA) guidelines.
• Identifies trends impacting performance and notifies supervisor/manager of opportunities for improvement.

FINANCE ESSENTIAL FUNCTIONS

• Follows levels of authority for posting adjustments, refunds, and contractual allowances.
• Uses resources effectively and efficiently. Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• engages in personal assessment and expands learning beyond baseline competencies with a focus on continual development (i.e., participates in training opportunities, focal point review activity, etc.). Applies new learning.
• Generates and communicates new ideas and suggestions that will improve quality or service. Demonstrates adaptability and flexibility in the face of changing demands.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Senior Human Resources (HR) Representative position is responsible for performing moderately complex HR activities within the scope of their department, related to onboarding applicants and non-employees, employee records, HR information and data systems, monitoring and reporting, requiring accuracy and compliance with HM policies and regulatory agencies. This position uses problem-solving, troubleshooting skills and as appropriate, performs the final review and audit of all required documentation for the clearance of new hires and non-employees, employee and others' status changes throughout the year, and annual requirements. The Sr HR Representative position answers applicant and client questions for the primary scope of their responsibilities for the department. This position coordinates assigned tasks/project(s) such as employee events and provides assistance to members of the department. The Sr HR Representative will also conduct and integrate information in preparation for and/or completion of New Employee Orientation.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Two years experience in a customer service environment of moderate complexity
• One year HR-related duties or some combination of benefits, employee records, HR and other systems data input, report generation, and/or payroll in a fast-paced work environment

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrates a high level of maturity with demonstrated self-confidence and ability to make decisions
• Possesses relationship building skills and ability to develop partnerships with recruitment teams and management
• Conducts self in a professional manner at all times
• Ability to work with peers in a team situation
• Professional handling of exposure to confidential/sensitive information
• Must demonstrate keen attention to detail and accuracy
• Intermediate computer skills in Microsoft Office software products and HRIS
• Knowledge of FMLA, regulatory agencies, I-9 requirements
• Self-starter and work independently
• Well organized, able to effectively manage multiple priorities in environment of substantial interruptions
• Must be flexible and adapt to change without reservation

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Develops ongoing relationships and interactions with internal stakeholders and applicants; utilizes an in-depth understanding of client need to manage expectations; responds quickly to applicant and client needs and concerns. May conduct training to HR Representatives. Communicates rehire requirements for background, drug screen, learning modules, employment authorizations, etc., within the scope of the department.
• Plans & coordinates employee events e.g. (I CARE awards, service awards, gift distribution, job fairs, payroll fair etc.); coordinates and/or supports new employee orientation. Contributes to employee engagement activities through committee participation.
• Initiates contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Performs onboarding activities within the scope of responsibilities of the department, which includes some or all of the following: processing new hires and transfers, ensuring electronic and paper-required documents associated with applicant pre-hire are complete, and in compliance with policies and various regulatory agencies. May serve point of contact for employee records/file management system workflow and resolve accordingly.
• Processes terminated personnel files and new hire-required documents associated with employee/non-employee status changes, annual evaluations and competencies, to ensure completion and in compliance with policies and various regulatory agencies.
• Assists with other moderately complex HR activities which may include preparation of visuals and handouts, credentials monitoring, managing requisitions, processes invoices, purchase orders, and manages corporate purchasing card within the responsibilities, budget and timeline assigned by management and other as needed. Maintains the Position Control process when in the scope of the department, working with managers and HR staff to ensure accuracy, as directed. Prepares reports when needed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures the accuracy and compliance of data within HR and other systems used by the department. Reviews data entered by others, enters data, verifies required supporting documents are in receipt by HR.
• Prioritizes work and independently resolves higher level issues on a regular basis.
• Participates in regulatory and compliance activities that impact the Human Resources department. Responds to requests for employee file documents which may include subpoenas.
• Serves as a subject matter expert (SME) and quality control monitor for processes owned by the department, as assigned.

FINANCE ESSENTIAL FUNCTIONS

• Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.
• Uses resources efficiently; does not waste supplies. Inventories and orders office supplies following as appropriate. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments. Adapts quickly to changes in systems, process, or policy; changes focus of workload based on highest priority needs.
• Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No




Work Shift:

1 - Day (United States of America)



Job Category:

Non-clinical

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!


Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Peace Officer position is responsible for providing police authority by enforcing federal and state laws and city ordinances, as appropriate. This position provides law enforcement services and assists in protecting the rights and property of individuals throughout Houston Methodist. The position must take and maintain control of disruptive individuals for arrest by local law enforcement. The Peace Officer position must be employed by a licensed police agency and possess a Texas Commission on Law Enforcement (T.C.O.L.E.) license, that will also serve as evidence of use of force training.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.

EXPERIENCE

• Employed by a licensed law enforcement agency
• One (1) year law enforcement experience

LICENSES AND CERTIFICATIONS
Required

• PO - Peace Officer - State Licensure - Texas Department of Licensing and Regulation_PSV Current Texas Commission on Law Enforcement license (T.C.O.L.E.)

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Understand HIPAA and Patient confidentiality compliance
• Demonstrates emergency preparedness knowledge
• Proficient computer skills including knowledge of Microsoft Office software and Webmail.
• Must be able to handle and prioritize multiple tasks and function calmly in stressful situations including handling of, or exposure to confidential/sensitive information
• Ability to assess and evaluate information effectively, ability to identify critical issues quickly and accurately, attention to detail and proficiency in documentation

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Protects the rights and property of individuals and provides law enforcement services throughout Houston Methodist.
• Actively responds to requests for personal security coverage, assistance with directions, information and guidance.
• Interacts with individuals in a supportive and respectful manner creating a positive work environment and contributing to a dynamic, team-focused work unit.
• Uses excellent, clear and professional communication skills to achieve mutual understanding and problem resolution, while providing the highest quality service during every patient, visitor and staff encounter.

SERVICE ESSENTIAL FUNCTIONS

• Responds to all radio dispatches, answers calls and complaints and assesses and makes recommendations as needed for all emergent situations.
• Performs duties in a designated fixed-post assignment.
• Secures premises and individuals by patrolling facilities, monitoring surveillance cameras, monitoring access points and permitting entry as needed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews.
• Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA.
• Participates in training, drills and actual events according to policies and procedures.

FINANCE ESSENTIAL FUNCTIONS

• Prevents loss and damage by reporting irregularities. Facilitates policies regarding restitution, as appropriate.
• Utilizes and maintains HM and department equipment according to manufacturer specifications.
• Self-motivated to independently manage time effectively and prioritize daily tasks. Uses resources effectively and efficiently; does not waste supplies, minimizing incidental overtime, optimizing efficiency in all areas according to department specifications.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Assists and promotes a culture of workplace safety and proactively prevents workplace violence.
• Supports Houston Methodist and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: Yes
• Scrubs: No
• Business professional: No
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No




Work Shift:

2 - Evening (United States of America)



Job Category:

Non-clinical

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!


Houston Methodist is an Equal Opportunity Employer.