Tuesday-Thursday, 6pm-6:30am. 2 Holidays per year

Pay Range:

A Patient Service Representative (PSR) is often a patient’s first impression of Advocate Health and frequently is the starting point and foundation for all Revenue Cycle functions. That work includes complete and accurate capture of information related to patient demographics, insurance coverage, and patient financial responsibility. The PSR helps prevent the loss of revenue and impacts operating margins through the accuracy and timeliness of their workflows. The PSR ensures mandated regulations are followed and patient satisfaction is optimized. The PSR plays a crucial role in connecting a variety of departments for the overall success of the patient’s experience and the organization’s financial success. Often works without direct supervision present.

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 

• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 

• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 

• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 

• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 

• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 

• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 

• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 

• Strong attention to detail and accuracy. 

• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 

• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 

• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 

• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 

• Interact with physicians and their staff to resolve issues related to patient care. 

• Collect and manage payments including cash payments and follow security related to cash handling. 

• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 

• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 

• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 

• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 

• Excellent organizational skills. 

• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 

• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 

• CPR certification may be required based on service location. 

• Notary training/licensure may be required as appropriate for service line and/or facility. 

• Operates all equipment necessary to perform the job. 

• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 

• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 

• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 

• Escorts patients to nursing units or outpatient departments as necessary. 

• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 

• Must be able to use hands with fine motor skills for keyboard data entry. 

• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

This is a part time position. Shifts will be primarily midshift or PM at either the hospital or offsite locations. Weekend, call, and holiday rotation required.

Pay Range:

Location: Advocate Sherman Hospital - 1425 N Randall Rd. May work at offsite locations as well.

Hours: Part-time, 20 hours per week (0.5 FTE)

Scheduling: Weekend, call, and holiday rotation required.

Shift: 2nd Shift - Primarily Mid-shift (10am-3:00pm start). May work PM shift (11:00pm start)

Major Responsibilities:

• Operates x-ray equipment to produce radiographs of designated portions of the body as ordered by a physician
  • Accountable for the performance and documentation of all diagnostic procedures utilizing proper technical parameters to produce quality studies.
  • Knowledgeable in the safe use, maneuverability and operation of all general radiography, portable and fluoro equipment (if applicable to home site)
  • Proficient in the performance of general diagnostic procedures.  If applicable to home site, is also proficient in general fluoroscopy procedures, including GI and Pain procedures.
• Adheres to infection prevention, isolation and sterile techniques as it applies in patient handling and delivery of care
• Adheres to ALARA principles in performance of exams to reduce exposure to self, the patient and others
• Utilizes proper patient identification to ensure the correct exam is performing on the correct patient at the correct time.
• Obtains and records pertinent patient history, explains the procedure to patient in a manner to ensure understanding, ensures patient comfort during performance of exam.
• Adherence to department standards of radiographic quality.
  • Reviews radiographs to ensure optimum quality.
  • Reports environmental/equipment problems to appropriate resource personnel.
  • Performs required computer function for RIS/HIS systems.
  • Labels all radiographs appropriately following department’s established criteria and standards.
• Consistently maintains an attitude of professionalism, teamwork and collaboration with co-workers, physicians and internal customers/departments.
• Consistently provides positive interactions and a customer first approach with patients and their families/caregivers and visitors.
• Participates in assessment of own learning needs and actively seeks opportunity for increased competency and growth
  • Attends in-services to ensure knowledge of current departmental and technical procedures.
  • Attends CPR classes to maintain re-certification.
  • Maintains appropriate state license and national board certification.
• Maintenance of supplies needed to ensure adequate level needed for quality patient care.
  • Ensures cleanliness of equipment and work area.
  • Maintains inventory of supplies in work area. Identifies supplies and equipment needs for procedure, restocks work area as necessary.
  • Uses Universal Precautions in daily performance of procedures.

Education/Experience Required:

• Graduate of an accredited school of Radiologic Technology.
• IEMA Accreditation in Radiologic Technology
• ARRT (RT) Certification or Certificate Eligible. For new graduates, ARRT must be obtained within 1 year of hire.

Knowledge, Skills & Abilities Required:

• Good communication skills
• Understanding of RIS & PACS
• Ability to work under stressful situations
• Ability to handle patient information in a confidential manner
• Ability to adapt to fluctuations in patient volumes to meet patient care and department needs

Physical Requirements and Working Conditions:

• Ability to work weekends and holidays in order to accommodate patient care needs.
• Ability to work rotating shift any day of the week.
• Ability to take call and arrive on site within one hour
• May be exposed to radiation during procedures.
• May be required to sit or stand for long periods of time or be required to lift and move patients
• May be exposed to hazardous materials, infectious disease and required to participate in annual emergency drills.
• Required to maintain current CPR certification.
• Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

1-9:30P

week 1 work Sunday and Thursday

week 2 work Monday, Tuesday and Saturday

Pay Range:

Major Responsibilities:
Clean/disinfects assigned area(s) by washing walls, doors, door frames, ceilings, patient televisions, windows, furniture, tile, fixtures, appliances, floors, and equipment with appropriate cleaning solutions using procedures and following schedules specific to each item. Assigned area(s) may include, but are not limited to, patient rooms, offices, meeting rooms, rest rooms, elevators stairwells and other areas of the hospital and/or off-site facilities.
1)Operates various equipment following department procedures.
2)Use chemicals and solution following department policy.
3)Keeps work areas in orderly, clean and safe condition.

Customer Satisfaction-Demonstrates a commitment to satisfying customer needs and exceeding customer expectations.
1)Utilized AIDET with both Internal Customer and External Customers, meeting system goal.
2)Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates.
3)Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situation.
4)Displays patient and tact when dealing with other hospital personnel.
5)Presents department in a positive manner to all contacts.
6)Maintains courteous and pleasant attitude to patients, families and other contacts.
7)Maintains confidential patient and departmental information.
8)Utilizes appropriate chain of command in resolving complaints, grievances or problems.

Use appropriate procedures following patient discharges.
1)Thoroughly washes and sanitizes beds when patients are discharged; makes beds with clean linen in accordance with department procedures.
2)Thoroughly cleans and sanitizes entire room and washroom when patients are discharged, utilizing established department procedures.
3)Use appropriate germicide in disinfecting rooms.

Select cleaning materials and supplies appropriate to the job and transports them to work area.
1)Clean all assigned areas utilizing the established department procedures.
2)Clean all assigned areas utilizing the established department procedures.
3)Replenishes supplies such as paper towels, toilet tissues, soap, etc.; pick up additional supplies from the environmental services storeroom when needed.
4)Routinely collects waste;sanitizes all garbage cans.
5)Observes and follows Standard (Universal)Precautions, Infection Control Policies, and departmental policies and procedures.
6)Clean or sanitize after emergency spills as requested.
7)Place full, tied bags of soiled linen in linen chutes.
8)Ensures a safe clean attractive environment for patient, visitors and associates at all times.
9)Washes hand thoroughly throughout the day; follows and adheres to Hospital handwash policy.

Prepares detergents, germicidal solutions and other cleaning/disinfecting solutions according to established formulas. Sweeps, dust mops, and wet mop floor areas and spot cleans carpets using appropriate solutions. Shampoos furniture, carpets and rugs using appropriate equipment and supplies and adhering to applicable schedules.
1)Identifies types of soiled and/or spotting and utilizes proper solutions as outlined in departmental policies and procedures.
2)Handles chemicals and solutions following departmental policies.
3)Ensures that all chemicals and solutions are in properly labeled containers.
4)Adheres to safety regulations as outlined in departmental policy and procedure.

Move equipment and furniture for cleaning, rearrangement and/or relocation. Arrange furniture and equipment in an orderly fashion, and in accordance with applicable floor plans, after cleaning assigned area(s).
1)Arrange furniture for meetings, workshops and community affairs according to specifications of responsible department/individual as required.
2)Cleans equipment and notifies supervisor of equipment needing repair.
3)Appropriately reports safety hazards.
4)Returns unused supplies to closet where obtained, cleans carts and equipment and ensures all items are replaced in an orderly manner.

Collects and/or distributes soiled and/or clean linens, as required. Collects trash and/or waste from all areas of the hospital, as required.
1)Collects hazardous and medical waste according to procedures establish by the Infection Control Committee. Sanitizes all garbage/waste disposal containers.
2)Separates regular and recycle trash according to procedure.
Demonstrates commitment to professional growth and competence:
1)Attends all mandatory departmental and hospital meetings and in-services.
2)Completes annual CBT's required.
3)Follows written department goals and objectives, and review annually with managers.
4)Seeks education and learning experiences in areas of identified growth needs and review progress during annual evaluation.

Maintains responsibility for attendance and punctuality Maintain proper attendance requirement outlined in the Hospital Policy and Procedure Manual.
1)Maintains proper attendance requirement outlined in the Hospital Policy and Procedure Manual.
2)Plans for special days off in advance and submits written requests for time off to department management for approval per departmental guidelines.
3)Requests PTO time in accordance with departmental policy.
4)Provide adequate notice to department management absence, and in accordance to departmental policy calls two hour before the beginning of shift.

Education/Experience Required:
High School Diploma/GED or equivalent work experience Basic computer skills preferred

Knowledge, Skills & Abilities Required:
Able to operate small electrical equipment e.g., vacuum cleaners Excellent customer service skills Ability to communicate effectively in English as related to the performance of the essential job activities outlined (including reading and comprehending chemical labels and other safety materials)
N/A

Physical Requirements and Working Conditions:
Job responsibilities involve walking, standing, bending, climbing and lifting throughout the work day.
Ability to lift up to 35 pounds without assistance. For lifts over 35 pounds, lifting equipment is expected to be used or lift with at least one other associate when available. Unique lifting/movement situations will be assessed on a case by case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance. 
2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style.
3. May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes.
4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.
5. Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
6. Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc.
7. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. 
8. Coordinates internal and external meetings.
9. Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service.
10. Receives and addresses patient-care related phone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department. 
11. Identifies problem related priorities, and responds to emergency need to interrupt or contact physician and/or clinicians, within physician’s guidelines. 
12. Issues and verifies patients’ managed care referrals.
13. Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system.
14. Verifies patient’s insurance coverage and eligibility.
15. Escorts patients to examination rooms and chaperones patients as required.
16. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
17. May perform on-site charge entry processes, utilizing computer-based systems.
18. Batches daily encounter forms and relays/submits forms/information to the billing office.
19. May processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
20. Provides guidance to departmental personnel in medical office and UMMHC administrative policies and procedures.
21. May provide work guidance to office clerical staff.
22. Sets up and maintains confidential, sensitive files and records for multiple functions, academic materials, medical records, etc.  ensuring efficient retrieval of information. Coordinates retrieval of medical records.
23. Ensures adequate inventory of office supplies and basic maintenance of office equipment.
24. May coordinate basic set up and maintenance of office personal computers and associated equipment. Ensures timely service.
25. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
26. Ensures compliance with health and satiety requirements and with regulatory agencies such as DPH, etc.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma.
2. 6-12 months additional specialized medical secretarial/medical office training.

Experience/Skills:
Required:
1. 2-3 years of medical secretarial/administrative support experience.

Software used:  Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Employment Type:

Full time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Come join our Emergency Department at MercyOne Dubuque as the Trauma Coordinator!

Schedule:

• Monday-Friday
• 7:30am - 4:00pm

SCOPE OF SERVICE:

Customers include patients and families, health care providers, EMS personnel, physicians, co-workers, volunteers, and community agencies/services.  The customers served include all ages.

ESSENTIAL FUNCTIONS:

• Adheres to the principles of caring and expected behaviors outlined in Mercy One Dubuque Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy One Dubuque Medical Center's Mission and Values
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Displays effective communication with a polite, compassionate, and caring attitude and demonstrates a responsiveness to needs of patients and families
• Must be accurate and thorough in performing job functions
• Must be competent to provide care in the Emergency Department (ED)
• Demonstrates customer friendly behaviors and promotes customer satisfaction
• Represents Mercy One Dubuque at Iowa trauma meetings and meets state requirements through reverification and certification processes
• Develops multidisciplinary trauma educational programs
• Works closely with the Trauma Program Medical Director to develop a quality trauma program
• Develops a quality improvement plan utilizing the trauma registry and concurrent patient review
• Addresses quality issues with nurses, physicians and EMS involved in the continuum of trauma care
• Maintains the trauma registry
• Coordinates and acts as a resource in injury prevention activities
• Teaches TNCC and acts as course director of the TNCC program
• Organizes and coordinates Trauma Committee meetings with the Trauma Program Medical Director
• Assists in the ED when needed to help with patient flow
• Shares trauma, EMS and PEDS data with ED staff and physicians at department meetings to include thoughtful analysis of the data
• Liaises between Mercy One and EMS to create a strong working relationship
• Audits EMS charts to find trends that may need to be addressed in the performance improvement process
• Provides EMS data to other departments as needed (e.g., Shared Services for contract review)
• Works with Stroke Coordinator to improve pre-hospital care for patients
• Assists EMS Medical Directors with the review of quality data and the provision of education to EMS.  Where appropriate, obtains CEHs for EMS
• Attends EMS meetings as a representative of Mercy One Dubuque Medical Center and Mercy One Dyersville Medical Center
• Liaises with NICC and promotes a positive clinical experience for EMT students at Mercy One
• Manages EMS supplies, linens, and food by investigating ways to better distribute those resources while reducing waste
• Coordinates the Dubuque County Drug Box Exchange Program on behalf of Mercy One in collaboration with the Director of Pharmacy
• Provides education to ED staff on new or changing EMS practices, equipment, or legislative issues
• Acts as a resource to ED staff and to other hospital staff with regard to HazMat and decontamination (decon) practices.  Assists with fit testing as able
• Participates in pediatric performance improvement activities
• Coordinates the Pediatric Emergency Medicine meetings to include taking minutes and providing feedback on performance improvement activities
• Creates and revises emergency pediatric policies with input from the interdisciplinary committees
• Participates in pediatric injury prevention programs
• Assists the Emergency Department director with scheduling and payroll
• Assists the Stroke Coordinator with day-to-day reviews when needed
• Performs other duties consistent with purpose of job as directed

Mission Statement:  We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values:

•

Reverence:  We honor the sacredness and dignity of every person.

•

Commitment to Those who are Poor:  We stand with and serve those who are poor, especially those most vulnerable.

•

Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.

•

Justice:  We foster right relationships to promote the common good, including sustainability of Earth.

•

Stewardship:  We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

•

Integrity: We are faithful to those we say we are.

SKILLS AND ABILITIES REQUIRED:

• Maintains a professional, collaborative work environment to foster a positive public image for Mercy One.
• Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.)
• Provides a high level of customer responsiveness and serves as a role model to encourage a commitment to customer service. A strong service orientation is required.
• Maintains an excellent working relationship within the department and with all our internal and external customers.
• Ability to handle interactions with discretion, tact and courtesy when dealing with sensitive issues and confidential information.
• Must have well developed communication skills; strong interpersonal and collaborative skills with physicians and other healthcare professionals; strong decision-making skills that support patient care needs and ethical standards; and the ability to organize work and set appropriate priorities.
• Must have excellent written and verbal communication skills with the ability to relate to people across all levels and diverse backgrounds.
• Ensures that services are provided in a manner that supports continuous quality improvement and customer-oriented focus.
• Keeps director informed about important issues.
• Requires professionalism in both dress and conduct on the job.
• Demonstrates time management, prioritization and organizational skills including an ability and willingness to plan, organize and accomplish tasks accurately and in a timely manner to exercise sound judgment under pressure and to manage multiple and competing activities simultaneously.
• Must be able to work independently and productively in a fast-paced setting involving multi-task functions and projects.  Ability to plan, organize and perform duties with minimal supervision and with a high degree of accuracy and attention to detail.
• Proven ability to identify, compile and present data effectively from many different sources for management decision-making.
• Must possess advanced analytical skills.
• Ability to demonstrate initiative.
• Must possess working knowledge of Word and Excel Office products.
• Assigned hours within your shift, starting time, or days of work are subject to change based on the changing needs of the department and/or the organization.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:

• Normal office environment where there are relatively few physical discomforts due to dust, dirt and noise.
• During an 8-hour day, an associate must be able to stand/walk for 3 hours and sit 5 hours.
• Job requires occasional (<10% of work time) squatting, crawling, crouching, kneeling, balancing, bending, stooping, reaching above shoulder level, pushing, and pulling.
• Job requires the ability to occasionally (<10% of work time) lift and carry objects weighing approximately 11-24 pounds.
• Job requires exposure to marked changes in temperature and humidity and may be exposed to infectious disease, hazardous waste and chemicals.
• Must have fine motor and manual dexterity skills to grip and manipulate items and perform repetitive action such as computer entry.
• Requires visual acuity, the ability to speak and the ability to hear speech.
• Job requires high level of mental concentration to attain established deadlines.  Working environments includes frequent interruptions.
• Must be able to travel to other worksites and training seminars.
• Must adhere to applicable organizational requirements on an annual basis for Employee Health Directives.

MINIMUM QUALIFICATIONS & CORE COMPETENCIES

(EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED):

Education, Licensure and Certification

• Current RN license in Iowa or a compact license recognized by the state
• BSN required
• TNCC Instructor certification (or obtain within 1 year of hire).
• Nursing certification (or obtain within 1 year of hire).
• Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.

Experience:

Minimum of 2 years of trauma/critical care nursing experience.

EMS experience desired.

Special Skills, Competencies, and Aptitudes:

Computer Proficiency:  Demonstrated experience and competency with e-mail and a variety of web-based programs and browsers, with the willingness and ability to update and increase skills as needed to meet the goals of the departments.   Ability to use other software as required to perform the essential functions of the job.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:

Shift:

Description:

Position Purpose:

• Patient Financial Specialist I; Ensures the collection of accurate and complete registration/admission information and completion of required forms for all patients. Ensures collections of patient deductibles, co-pays, coinsurance and deposits. Gathers and evaluates confidential patient financial data for purposes of determining patient qualification for financial assistance and/or patient financial responsibility. Collects payments and facilitates resolution of billing questions. Acts as an information resource to other departments and physician offices. Understands relation between diagnosis and procedure using CPT and ICD-9 coding to ensure compliance with third party regulations. Understands Medicare, Medicaid and other third party information requirements and adheres to all third party regulations. Abides by all pertinent legislation regarding use/disclosure of medical and financial information, debt collection and credit reporting. Establishes payment arrangements for patients and evaluates past account history. Abides by the department Service vision.

• Specialty: Main Registration

• Location: 500 S Cleveland Ave, Westerville, OH 43081

• Hours: Monday - Friday 6:00am - 4:00pm

What You Will Do:

• Register patients

• Verify insurance

• Patient communication

• Soft collection when registering patients

• Using EPIC

• Demonstrates understanding of Medicare, Medicaid and other third party information requirements and adheres to all third party regulations.

• Demonstrates working knowledge of third-party payor benefits and requirements, and regulations impacting registration procedures.

• Demonstrates working knowledge of CPT and ICD 9 coding and payor reimbursement methodologies.

Minimum Qualifications:

• Education: Prefer an Associate’s Degree in HealthCare Administration, Business Administration or related field. High School Diploma or GED is required. Demonstrated experience may be used in lieu of degree.

• Experience: Prefer minimum of three years experience in a physician's office, clinic, hospital business office, financial service setting, or related area dealing with the public in collection of data and funds

Position Highlights and Benefits:

• Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.

• Retirement savings account with employer match starting on day one.

• Generous paid time off programs.

• Employee recognition programs.

• Tuition/professional development reimbursement starting on day one.

• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.

• Relocation assistance (geographic and position restrictions apply).

• Employee Referral Rewards program.

• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!

• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Monday- Friday 0800-1700

Pay Range:

M-F 8a-5pm

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Experience Preferred. Primary location Charlotte NC, with intermittent satellite coverage.

Pay Range:

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Monday thru Friday 8:00am - 5:00pm No Weekends and No Holidays

Pay Range:

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Monday thur Friday 8am-5pm

Pay Range:

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Clinic hours Monday - Friday 730am - 5pm

Pay Range:

PRN- Clinic hours Monday - Friday 730am - 5pm

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Schedule work hours
Monday 9:00 a.m. - 6:00 p.m.
Tuesday 7:15 a.m. - 4:15 p.m.
Wednesday 7:15 a.m. - 4:15 p.m.
Thursday 9:00 a.m. - 6:00 p.m.
Friday 7:15 a.m. - 4:15 p.m.

Pay Range:

FT

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.