We are so glad you are interested in joining Sutter Health!

Organization:

SGMF-Sutter Gould Med Foundation

Position Overview:

This Manager will lead the Supervisors who oversee Mammography, Ultrasound, Dexa and X-ray for both Stanislaus and San Joaquin counties.

Manages and provides operational leadership to diagnostic imaging department(s) that may include radiography, fluoroscopy, mammography, ultrasound, computed tomography, and/or magnetic resonance imaging services. Plans, organizes, and directs 24/7 operations and resources to ensure effective and efficient delivery of services to support patient care consistent with applicable standards and regulations. Establishes protocols and practices, ensuring compliance with standards, policies and procedures, the Joint Commission (TJC) standards, and applicable laws and regulations. Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes and developing plans of action to implement changes. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies. Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution. Provides guidance and/or direct intervention in resolving challenging or complex situations.

Sutter Gould Medical Foundation is a not-for-profit health care organization dedicated to providing the highest level of care for our patients. Over 386 physicians in both primary and specialty practices provide outpatient services for residents in Stanislaus, San Joaquin and Merced County communities. With care centers in Modesto, Stockton and six other communities in the Central Valley, Sutter Gould is able to offer high-quality medical care close to you and your family.

Job Description:

EDUCATION:

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• Bachelor's: degree in health care or business administration.

CERTIFICATION & LICENSURE:

• BLS-Basic Life Support Healthcare Provider
• ARRT - Radiography - American Register of Radiologic Technologists
• (or) CRT-Certified Radiologic Technologist
• (or) ARDMS - American Registered Diagnostic Medical Sonographer
• (or) NMT-Certified Nuclear Medicine Technologist
• (or) ARRT (MR) - American Registry of Radiologic Technologists for MRI
• (or) ARMRIT - American Registry of Magnetic Resonance Imaging Technologists

TYPICAL EXPERIENCE:

• 8 years recent relevant experience.

SKILLS AND KNOWLEDGE:

• Solid understanding of Imaging operations and workflows and how department’s process/workflow impacts other department operations.
• Demonstrates understanding of business and operational requirements.
• Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
• Demonstrates solid clinical proficiency and knowledge to effectively plan and coordinate patient care consistent with applicable laws, standards and regulations.
• Working knowledge and thorough understanding of state/federal/local and/or accreditation standards and requirements as it relations to operations and organization, with the ability interpret and implement applicable standards and requirements.
• Demonstrates understanding of healthcare financial environment.
• Demonstrates ability to develop and manage a budget.
• Understands age specific needs in providing care to patient population served.
• Demonstrates tactical and analytical thinking and planning skills, and is able to develop plan to accomplish objectives, identify obstacles and resolve operational issues.
• Knowledge of emerging treads and how it impacts operations.
• Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.
• Demonstrates ability to handle confidential and sensitive issues.
• Verbal and written communication, and interpersonal skills.
• Ability to handle difficult circumstances and make sound business decisions with little direction.
• Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
• Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.
• Demonstrates a customer service focus in all decisions and actions.
• Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
• Working knowledge of wage and hour laws.
• Ability to use essential software and applications associated with the role’s duties and responsibilities.

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $181,875.20 to $291,012.80 / annual salary

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

We are so glad you are interested in joining Sutter Health!

Organization:

SMPMC-Sutter Mills Peninsula Medical Center

Position Overview:

Accountable for the assessment, coordination, delivery and evaluation of nursing care, including direct patient care, patient/family education and transitions of care in an acute patient setting. Delivers holistic and individualized care to all patients in an assigned area. Develops, implements, and coordinates a plan of care that incorporates psychological, sociocultural, spiritual, economic, and life-style factors. Fosters and maintains collaborative relationships between patients, their family/support group, physicians, and other healthcare providers through timely and effective communications. Adheres to hospital policies, industry standards, best practices, and applicable laws and regulations to promote an optimal patient experience.
A Registered Nurse, who, under the supervision of the Nurse Manager/ Director, has continual opportunity to exercise initiative and independent professional judgment, uses the nursing process to provide comprehensive patient centered nursing care for assigned patients; and as a primary member of a nursing care team, guides and monitors work of paraprofessional and other team members. This care is performed as a part of a customer focused, service oriented team that incorporates the values of Mills Peninsula Health Services in a confidential environment. The Registered Nurse integrates the ANA Code of Ethics for Nurses and the Patients' Bill of Rights, Professional Scope and Standards of Practice and pertinent Specialty Standards into his or her nursing practice.

Job Description:

EDUCATION

• Graduate of an accredited school of nursing
• Preferred: Bachelor of Science in nursing (BSN)

CERTIFICATION & LICENSURE

• RN-Registered Nurse of California
• BLS - Basic Life Support
• ACLS - Advanced Cardiovascular Life Support

TYPICAL EXPERIENCE:

• 2+ years of recent relevant experience working in Telemetry unit.

SKILLS AND KNOWLEDGE:

• Demonstrated general knowledge and competence with regard to nursing theories, concepts and practices; medical terminology; anatomy; and physiology.
• Working knowledge of the healthcare industry, safety precaution policies, best practices regarding patient care and privacy, and changes in local/state/federal regulations.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Time management and organizational skills, including the ability to prioritize patient care, assignments and work within standardized policies, procedures, and practices to achieve objectives and meet time sensitive activities.
• Basic knowledge of computer applications, such as Microsoft Office Suite (Word and Outlook).
• Work independently as well as be part of the team, while accomplishing multiple interventions in an ever-changing environment.
• Ability to communicate and engage team members, patients and families in a variety of stressful situations.
• Use existing procedures and critical thinking to identify and solve routine or complex problems.
• Ensure the privacy of each patient’s protected health information (PHI).
• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
• Prioritize assignments and work within standardized policies, procedures, and scientific methods to achieve objectives and meet deadlines.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

12

Days of the Week:

Variable

Weekend Requirements:

Every other Weekend

Benefits:

Yes

Unions:

Yes

Position Status:

Non-Exempt

Weekly Hours:

36

Employee Status:

Regular

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $86.59 to $117.18 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Under the direction of the Director of Patient Safety & Risk Management, the Risk Manager is a member of the Patient Safety & Risk Management team of the Dana-Farber Cancer Institute’s (DFCI) Quality and Patient Safety (QPS) Department is responsible for identification, evaluation, and mitigation of risk at DFCI, including outpatient clinics at DFCI-Longwood, all DFCI Network locations, and the DFCI inpatient hospital. Provides leadership in risk management by promoting the highest level of quality care to the patients, ensuring regulatory compliance and mitigating malpractice risk through loss prevention. Plays an integral role in regulatory and accreditation readiness by assisting with the implementation of the Patient Care Assessment Plan and the Quality Improvement Plan consistent with Board of Trustee approved goals and regulatory and standard setting agencies. Performs as an internal compliance consultant by maintaining current knowledge of hospital regulations including the Department of Public Health (DPH), BRM, The Joint Commission, Centers for Medicare and Medicaid Services (CMS), and Food and Drug Administration (FDA). Develops external and internal relationships to ensure compliance with applicable regulations.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities:

• Risk Assessment and Analysis: Conducts comprehensive risk assessments to identify potential risks to patients, staff, and the organization. Analyzes incident reports, claims, and other data to identify trends and areas for improvement.

• Policy Development and Implementation: Develops and updates risk management policies and procedures in compliance with regulatory requirements and industry best practices. Ensures effective implementation of risk management strategies across the organization.

• Incident Management: Reviews submitted patient-safety event reports, investigates when necessary, and escalate serious safety events and near misses to leadership as defined by policy and protocol. Leads investigations into adverse events, near misses, and other incidents. Collaborates with clinical and administrative staff to develop corrective action plans and prevent recurrence.

• Education and Training: Designs and delivers training programs to educate staff on risk management practices and promote a culture of safety. Stays informed about industry trends and regulatory changes to ensure ongoing compliance and risk mitigation.

• Regulatory Compliance: Prepares and submits potentially compensable events (PCEs) to DFCI medical malpractice insurer to ensure compliance with healthcare regulations and standards, the organization must adhere to guidelines set by The Joint Commission, OSHA, the Massachusetts Department of Public Health, the New Hampshire Department of Health and Human Services, and other relevant regulatory bodies. Collaborates with the QPS Quality & Regulatory Compliance team to maintain continuous survey readiness and participates in regulatory surveys as needed. Additionally, prepares and submits required reports to regulatory agencies and reporting PCEs to the DFCI medical malpractice insurer, such as CRICO.

• Collaboration and Communication: Communicates risk management activities and participates in various institute committees and outcomes to senior leadership and other stakeholders. Collaborates with attorneys from the Office of General Counsel on legal matters when requested and works closely with clinical, legal and administrative teams related to risk/safety issues. Collaborates with other members of the Patient Safety team, QPS staff and leadership, to support and advance the goals of the department and Institute, providing consultation and education.

• Continuous Improvement: Fosters a proactive approach to risk management by encouraging reporting and open communication. Participates in, or facilitates, improvement projects related to patient safety and risk mitigation, including monitoring of effectiveness of programs and initiatives.

Knowledge, Skills and Abilities:

• Ability to engage, build trust, and collaborate effectively with diverse teams and stakeholders comprised of multiple levels of hospital staff and administration. Outstanding leadership and team-building skills, with the ability to influence both with and without authority.

• Ability to manage multiple priorities and responsibilities simultaneously, operate effectively in situations of ambiguity, confront uncertainty, resolve conflict, and adapt to change.

• Organizational skills to facilitate small task forces for problem investigation and solving.

• Knowledge of hospital administrative and medication policies.

• Knowledge of The Joint Commission standards and regulations from Occupational Safety and Health Administration (OSHA), Centers for Disease Control and Prevention (CDC), Department of Public Health (DPH), BORIM (Board of Registration in Medicine) and CLIA (Clinical Laboratory Improvement Amendments).

• Clinical judgment and critical thinking to work with confidential patient information and evaluate findings in medical record review. Ability to identify resources to obtain needed information.

• Excellent verbal, written, and interpersonal communication skills and public speaking abilities.

• Knowledge of PC computer programs (e.g., Microsoft Word, Excel, PowerPoint, and Outlook), and ability to learn and use DFCI safety reporting system.

Minimum Job Qualifications:

Bachelor's Degree in Healthcare Administration, Nursing, Public Health or related field required. Master's degree preferred. 5 years of experience in patient safety, quality, compliance, or related field. Prior experience in a clinical role (e.g., RN, NP, PA, PharmD) required.Risk-management experience preferred.

License/Certification/Registration Required:

Certification in risk management (CPHRM) preferred. Certification in Patient Safety/Quality (CPPS, CPHQ) preferred.

Supervisory Responsibilities:

None

Patient Contact:

None

Special Working Conditions:

Hybrid

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$120,100.00 - $138,200.00

SUMMARY:

Reporting to the Business Manager of Emergency Services, under general supervision and according to established policies and procedures, manages day to day scheduling and payroll operations for emergency services. Arranges adequate coverage for each shift and proactively for future shifts, enters employee information and work schedules and changes into computerized resource management system interfacing to payroll time and attendance system. Processes emergency department payroll utilizing computerized time and attendance system, validating all worked and non-worked hours to assure accuracy. Performs a variety of complex clerical functions, which requires the use of judgement and knowledge of the department’s systems and operations.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Following established criteria, reviews department schedule to ensure that all work schedules/shifts are filled/covered.
• Arranges coverage to the extent possible utilizing existing and potential resources assuring cost-effective solutions and appropriate staffing ratios are maintained. Understands both union contracts IBT, UNAP policies and procedures.
• Reviews and prepares payroll data for assigned departments including time sheets, prior week adjustments, off-cycle check requests, and special pay forms.
• Utilizes the computerized scheduling system and manual reports to track, schedule and record staff assignments, and attendance activities, updates employee information, e.g., address, hours, skill, certifications, etc. changes, verifies and retrieves data and generates a variety of management reports.
• Collaborates closely with stakeholders to assist with managing payroll activities.
• Communicates with various nurse leaders (Directors, Clinical Managers and Assistant Clinical Managers) to determine whether additional staffing is required and to communicate issues needing intervention.
• Ensures that department’s scope of services strives to meet the needs and expectations of internal and external customers.
  Demonstrates flexibility and innovation to facilitate the changes required to improve operations, enhance revenue, effectiveness, productivity, responsiveness, and other key indicators.
• Demonstrates ability to respond to and provide direction on changing workload during crisis and emergency situations.
• Exhibits effective decision-making skills.
• Monitors staffing to ensure the optimal use of scheduled time and overtime for maximum productivity.
• Assists with cost containment by encouraging use of benefit time during periods of low census and/or low workload.
• Ensures the security and confidential treatment of sensitive and private information.
  Maintains all clerical records required for UKG Dimensions.
• Controls timely and appropriate flow of information throughout the department and the organization; keeps stakeholders informed.
• Understands the hospital’s personnel and payroll policies and procedures and union contracts using them as a guide for the process of assigning open shifts.
• May provide functional guidance to new employees regarding the clerical operations, nursing work-scheduling system, department policies and procedures.
• Performs other clerical activities such as daily paperwork, filing, maintaining, and updating manuals, preparing reports, etc.
• Reviews payroll and staffing reports to monitor accuracy in application of payroll and staffing policies.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

• A level of knowledge generally obtained through completion of high school or General Equivalency Diploma.
• Ability to handle stressful situations and multiple demands in an effective manner and demonstrate organizational and problem-solving skills.
• Excellent communication and customer service skills.
• Able to multi-task in order to perform a variety of complex clerical duties.
• Organizational skills to maintain departmental files, records, and statistical data.
  Familiarity with personal computer and mainframe-based system applications.
  Proficient typing and computer keyboard skills.
• Interpersonal skills to effectively interact with a variety of hospital personnel.
• Organizational and analytical ability to arrange schedule considering multiple criteria and priorities.

EXPERIENCE:

• 2-3 years job-related experience preferred, to be familiar with most, if not all, departmental operations, as well as the regulations associated with specialized functions.

WORK ENVIRONMENT ANDPHYSICAL REQUIREMENTS:
Fast-paced office environment with urgent conditions associated with addressing nursing department staffing schedule changes.
Must be able to perform frequent fine motor skills.

INDEPENDENT ACTION:
Follows established policies and procedures under general supervision. Refers specific complex problems to the supervisor when clarification of departmental policies and procedures is required.

SUPERVISORY RESPONSIBILITY:
None.

Pay Range:

$22.04-$36.37

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

0900-2130; some weekend/holiday requirements

Work Shift:

Day

Daily Hours: 

12 hours

Driving Required:

No

Employment Type:

Full time

Shift:

Description:

• Mission Statement:·We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.Vision:·To be world-renowned for passionate patient care and outstanding clinical outcomes.Core Values:·In the spirit of good Stewardship,we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellencein expecting the best of ourselves and others; Integrityin being faithful to who we say we are.ESSENTIAL DUTIES AND RESPONSIBILITIES:Obtain insurance authorization from patient’s insurance company. This may be done by phone, fax, or online depending on insurance company’s process. Coordinate patient referrals to specialist as requested by providers. Enter and maintain accurate, comprehensive data entry of all referrals into database. Verify all pertinent documentation has been provided for the type of referral requested. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist. Call patient with appointment information. Document all stages of the referral in the appropriate data base or in writing Demonstrate adaptability and accept change in a positive manner. Responsible to keep current with corporate communications such as email and internal network such as the Pulse, SJEN, etc. Present and ready for work in designated area at assigned time and dressed in appropriate work attire. Readily assist other staff members upon completion of assigned duties. Understand and adhere to all departmental policies and procedures. Responsible for completing and maintain all required training relative to job function. Exemplify a strong adherence to the professional code of conduct. Maintain a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with patients, providers, employees, and patients. Follow all policies and procedures mandated by St. Joseph’s Physicians and the Government regarding HIPAA and OSHA. Abide by the policies and procedures set forth in the St. Joseph’s Physicians employee handbook. Perform duties and assist providers as part of the practice care team. Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care. Participate in quality improvement initiatives as part of the practice care team. Insure job functions align with office policies and procedures and patient-centered medical home standards. Perform other duties and responsibilities as required or requestedKNOWLEDGE, SKILLS AND ABILITIESKnowledge of practice management computer systems (maybe name system i.e. EPIC)Demonstrated ability to work independently and as a team Knowledge of general office machines and telephone system Familiarity with identification of medical documents Ability to work well under pressure and within tight deadlines Ability to multitask and adapt to shifting priorities Maintain high degree of discretion when dealing with confidential information Detail orientedEDUCATION AND EXPERIENCEHigh School diploma or equivalent. Experience in an office environment and/or health care setting helpful.PHYSICAL DEMANDSSedentary work- majority of time sitting Repetitive motion of hands, fingers, and wristsWORK ENVIRONMENT AND HAZARDSCategory II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur. Additional Job DescriptionAdditional Job DescriptionPay Range: $19.50-$27.85 dependent on experience and locationJob Description PurposeJob Description PurposeAttachmentsBusiness Process History
• Job Description PurposeJob Description Purpose

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

10496 Enterprise Revenue Cycle - Good Shephard IL Offsite ArrivalPart timeYes20

Schedule shifts: 830a-5p or 1030a-7p; First week of Pay period-W,TH,F Second week of Pay period- M, T. Site is currently closed on weekends and holidays. Opportunity to pick up additional shifts.

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 
• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 
• Strong attention to detail and accuracy. 
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 
• Interact with physicians and their staff to resolve issues related to patient care. 
• Collect and manage payments including cash payments and follow security related to cash handling. 
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 
• Excellent organizational skills. 
• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 
• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 
• CPR certification may be required based on service location. 
• Notary training/licensure may be required as appropriate for service line and/or facility. 
• Operates all equipment necessary to perform the job. 
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 
• Escorts patients to nursing units or outpatient departments as necessary. 
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 
• Must be able to use hands with fine motor skills for keyboard data entry. 
• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

10494 Enterprise Revenue Cycle - Condell IL Offsite ArrivalPart timeYes20

Position will fill 8 hour shifts in Vernon Hills T/Sa/Su and 10 hour shift in Gurnee on Wednesdays.

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 
• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 
• Strong attention to detail and accuracy. 
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 
• Interact with physicians and their staff to resolve issues related to patient care. 
• Collect and manage payments including cash payments and follow security related to cash handling. 
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 
• Excellent organizational skills. 
• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 
• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 
• CPR certification may be required based on service location. 
• Notary training/licensure may be required as appropriate for service line and/or facility. 
• Operates all equipment necessary to perform the job. 
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 
• Escorts patients to nursing units or outpatient departments as necessary. 
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 
• Must be able to use hands with fine motor skills for keyboard data entry. 
• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

13354 Enterprise Revenue Cycle - Pineville NC ArrivalFull timeYes40

• Monday-Friday
• 0430 - 1300

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 
• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 
• Strong attention to detail and accuracy. 
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 
• Interact with physicians and their staff to resolve issues related to patient care. 
• Collect and manage payments including cash payments and follow security related to cash handling. 
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 
• Excellent organizational skills. 
• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 
• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 
• CPR certification may be required based on service location. 
• Notary training/licensure may be required as appropriate for service line and/or facility. 
• Operates all equipment necessary to perform the job. 
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 
• Escorts patients to nursing units or outpatient departments as necessary. 
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 
• Must be able to use hands with fine motor skills for keyboard data entry. 
• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

10368 Enterprise Revenue Cycle - Summit WI ArrivalPart timeYes24

Week 1 (28 hours): Sun 9a-930p, Wed & Th 2-6pm (close Rad), Fri 1-5pm (close BI)

Week 2 (28 hours): Tues 230-630p (BI), Wed & Th 2-6pm (close Rad), Sat 9a-930p

Every other weekend and rotating Holiday schedule

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 
• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 
• Strong attention to detail and accuracy. 
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 
• Interact with physicians and their staff to resolve issues related to patient care. 
• Collect and manage payments including cash payments and follow security related to cash handling. 
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 
• Excellent organizational skills. 
• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 
• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 
• CPR certification may be required based on service location. 
• Notary training/licensure may be required as appropriate for service line and/or facility. 
• Operates all equipment necessary to perform the job. 
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 
• Escorts patients to nursing units or outpatient departments as necessary. 
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 
• Must be able to use hands with fine motor skills for keyboard data entry. 
• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

10364 Enterprise Revenue Cycle - Sinai WI ArrivalPart timeNo16

4 days within a pay period 2nd shift 15-2330 working every 4th weekend and holiday rotation

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 
• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 
• Strong attention to detail and accuracy. 
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 
• Interact with physicians and their staff to resolve issues related to patient care. 
• Collect and manage payments including cash payments and follow security related to cash handling. 
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 
• Excellent organizational skills. 
• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 
• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 
• CPR certification may be required based on service location. 
• Notary training/licensure may be required as appropriate for service line and/or facility. 
• Operates all equipment necessary to perform the job. 
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 
• Escorts patients to nursing units or outpatient departments as necessary. 
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 
• Must be able to use hands with fine motor skills for keyboard data entry. 
• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

Provides administrative/secretarial support to Executive Leadership and performs diversified administrative and secretarial functions.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or Equivalent AND Four years of high level Administrative Experience OR Associate’s Degree AND Two years of high level Executive Office Experience OR Bachelor’s Degree.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Provides confidential administrative support.

2. Maintains the assigned executive(s) daily appointment calendar; Makes travel and lodging arrangements as required.

3. Types correspondence, reports, memoranda, special projects, technical papers and related material for department staff.

4. Composes letters and memoranda from dictation, verbal direction or from knowledge of hospital policy and procedures.

5. Records meeting minutes to maintain an accurate record of decisions.

6. Answers telephone and provides information in accordance with hospital policy.

7. Collects and prepares information for the assigned leaders use in meetings with executive staff members and outside individuals.

8. Follows standard precautions at all times.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit for long periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Standard office environment.

SKILLS AND ABILITIES:

1. Maintains a high level of confidentiality at all times.

2. Strong computer skills, communication skills, writing skills, organizational skills, and transcription are required. Demonstrated proficiency in Microsoft Office software. (including but not limited to, Word, Outlook, Excel, and PowerPoint)

3. Experience in a high-level executive office setting.

4. Ability to work independently and exercise good judgment with exemplary attention to detail.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

7850 WVUH Transplant Admin

Address:

1 Medical Center DriveMorgantownWest Virginia

Equal Opportunity Employer

 

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

Perform basic laboratory functions including specimen processing, customer service, and data entry procedures in support of the hospital's mission of patient care. Collect, process, store and transport blood, body fluids and tissue specimens. Perform clerical functions such as faxing, copying and mailing of reports and answering the phones professionally.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Phlebotomy Certification (CPT).

EXPERIENCE:

1. Six (6) months of Phlebotomy, Lab Assistant or Cytopreparatory experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Prepare specimens in order to perform basic diagnostic procedures designed to contribute to accurate reproducible patient results.

2. Operate laboratory equipment/instrumentation for basic testing and specimen processing consistent with standard operating procedures.

3. Prepare reagents and solutions required to complete specimen processing and testing according to the standard operating procedures.

4. Perform quality control procedures under direct supervision to ascertain the reliability of reagents and laboratory equipment/instrumentation.

5. Perform routine maintenance and quality control of laboratory equipment/instrumentation.

6. Report test results with limited errors and in a timely manner.

7. Utilize time, materials, and resources in an economical manner, prioritizing laboratory requests and workload to provide for optimal patient care and efficiency.

8. Complete assigned workload within established turnaround times by adjusting organization of work according to test ordering status.

9. Communicate any unusual supply usage or critical supply levels to the Supervisor/Manager.

10. Communicate any unusual medical/technical problems or unusual patient results.

11. Perform clerical duties as needed to support laboratory operations.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Heavy/Hard work: Work requires strength and/or stamina, lifting, moving, stooping, reaching, standing, walking, and carrying of materials and equipment weighing 40+lbs.

2. Ability to bend, stoop, reach and be capable of normal rotation, standing and walking for entire shift.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. May require unsupervised access to restricted areas that may contain medications, supplies and patient confidential information.

2. May require travel between facilities/buildings.

3. May be scheduled to work various shifts based on departmental needs.

SKILLS AND ABILITIES:

1. Able to use computer keyboard, monitor, mouse and calculator.

2. Able to use computer software (PowerPoint, Word and Excel).

3. Abel to use Fax machines, printers and other office equipment.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

115 WVUH Clinical Labs Anatomic Pathology

Address:

781 Chestnut Ridge RoadMorgantownWest Virginia

Equal Opportunity Employer

 

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Primary City/State:

Phoenix, Arizona

Department Name:

C/P-OMFS-Clinic

Work Shift:

Day

Job Category:

Administrative Services

The academic medicine difference. At the center of Banner – University Medicine is patient care, research, and teaching. Join a nationally recognized health care leader and experience the future of medicine today.

Banner – University Medical Center Oral and Maxillofacial Surgery Clinic provide the full scope of oral and maxillofacial surgery. We treat Facial trauma, Head and neck pathology/infections, Sleep apnea, and TMJ dysfunction. In addition, we provide corrective jaw surgery for congenital and acquired anomalies, as well as routine surgeries such as wisdom teeth extraction, routine dental extractions and dental implants.

As a Surgery Scheduler for the OMFS Clinic you will be responsible for scheduling clinic procedures, working with patients to ensure the best patient experience. You will also work directly with Providers to ensure all clearances and requirements are met prior to surgery. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience.

Schedule: Mon-Fri 8:00-4:30.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

POSITION SUMMARY
This position is responsible for scheduling surgical, cardiovascular or obstetrical procedures using a computerized scheduling system. The position is also responsible for entering patient charges, orders, and other pertinent information into the system and compiling and reporting statistical information to management. The incumbent may act as an office liaison for department staff, physicians, and patient families.

CORE FUNCTIONS
1. Coordinates case times for elective, urgent or emergent surgeries, cardiovascular or obstetrical procedures in a computerized scheduling system. Verifies and reviews physician privilege status prior to scheduling. Interfaces with medical staff office to maintain log of current privilege status and maintains confidentially of all information. May acquire and maintain physician preference information and staff roster.

2. Acquires authorization numbers, History and Physicals, results of laboratory tests and verifies that they are current. Orders previous medical records for the day of the procedure, when necessary.

3. Types and prints physician orders for multiple physicians and departments. Schedules and maintains physician block time, and block time releases.

4. Enters physician’s orders for lab, blood bank, medical imaging, and cardiology. Enters results of diagnostic tests, patient registration information and patient charges. Compiles data and prepares statistical reports for management.

5. Conducts charge management audits for assigned area. Reconciles charge packet information with the audit. Identifies missed or incorrect charges and corrects when appropriate.

6. Acts as a receptionist to assigned unit; answers phones, relays message. Greets and directs patients, visitors, physicians, and families and answers questions about policies and procedures. Acts as a liaison among nursing units, physician and staff to relay patient data. Screens requests for patient information and refers to appropriate staff. Records and types minutes of staff meetings, when required. Prepares and distributes staff call roster each month.

7. Enters facility work orders and supply orders when required by assigned department. Requests repairs/maintenance for business machines in the department. Arranges for pickup and delivery of instruments and equipment and completes all necessary paperwork.

8. This position has responsibility for scheduling surgeries and procedures and maintaining a smooth workflow in the area. Must be able to work with minimal supervision, under stressful situations, set priorities and maintain highly confidential information.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting. Knowledge of medical terminology is required.

Also requires knowledge of payor contract terms and processes. Must possess excellent organizational skills, as well as effective human relations and communication skills. Requires effective teamworking skills and the ability to meet deadlines and productivity standards.

The position requires knowledge of word processing and spreadsheet software and the ability to use computerized scheduling systems. Must possess the ability to maintain accurate statistical records, gather data, and produce reports.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

Hours of Work :

36

Days Of Week :

Work Shift :

12X3 Day (United States of America)

Job Description :

Job Purpose:

• In this highly technical, fast-paced, and challenging nursing position, you'll work with multidisciplinary team members to provide our patients the best care. You'll be at the heart of our patient-centered care, valued for your compassion as you continually strive to improve the patient experience. With clear communication and dedication to building relationships that promote a collaborative environment, you'll be accountable for your performance and empowered to take initiative for your professional growth - while being engaged and eager to build a winning team.
• Registered Nurse (RN) renders highly professional and technical nursing care to assigned patients. Provides direct and indirect patient care using the nursing process (assessment, planning, implementation, and evaluation). Directs and supervises other assigned team members and collaborates with multidisciplinary team members to provide age/developmentally appropriate care in accordance with unit standards of care.
• Supports the mission, vision, values and strategic goals of Methodist Health System.

Job Requirements:
• Graduate of an accredited school of professional nursing. BSN Preferred
• Current license to practice professional nursing in the state of Texas
• Current Basic Life Support Certification
• Additional certifications as required by department

Related Work Experience and Other Skills:
• Knowledgeable about hospital policies, procedures, and nursing care standards and utilizes these when providing nursing care.

• Work experience: Minimum 12 months Post Partum RN experience or completion of Nurse Residency Program

• Works with confidential material

Job Responsibilities:
• Communicate clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for your performance
• Always look for ways to improve the patient experience
• Take initiative for your professional growth
• Be engaged and eager to build a winning team

Job Roles:

• Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.
• Assumes responsibility for the nursing components of the patient/family/significant other educational processes.
• Communicates to the team, co-workers, patients, and family members and evaluates understanding of informational manner.
• Creates and maintains a safe and therapeutic environment for patients, self, coworkers, and facility.
• Ensures complete, accurate, and timely written communication of patient information.
• Provides a therapeutic environment through safe, accurate, and timely medication and IV administration.

• Takes personal responsibility and initiative for performance and for professional growth and development.
• Utilizes the nursing process to ensure quality patient care is provided throughout the episode of care.
• Other duties as assigned

Age-Specific Care Considerations:

Vary Based on Specialty

Physical Demands and Work Environment:

Physical Factors (% of Time):
•20 - Standing Stationary
•60 - Standing/Moving About
•15 – Sitting
•2 – Climbing
•20 - Bending (stooping/crouching)
•2 – Kneeling
•1 – Crawling
•30 – Reaching
•90 – Handling
•90 – Talking
•0 - Driving
•15 – Smelling

Hearing (% of Time):
•100 - Normal Noise Level
•0 - Occasional Loud Noise
•0 - Constant/Very Loud Noise
•0 - Constant Low Level Noise

Hazardous Conditions (% of Time):
•5 - Respiratory Irritants
•50 - Skin Irritants
•50 - Allergic Irritants
•50 - Wet Work – Hands
•1 - Wet Work – Feed
•0 - Operation of Heavy Equipment
•0 - Climbing of Ladders
•0 - Working in High Places
•50-75 - Use of Electrical Equipment
•25-50 - Use of Sharp Utensils
•80 - Exposure to Blood and Body Fluids

Carrying (% of Time):
•50 - Up to 10 Lbs
•30 - 10-20 Lbs
•10-30 - 20-50 Lbs
•10 - 50-100 Lbs
•0 - 100+ Lbs

Lifting (% of Time):
•45 - Up to 10 Lbs
•30 - 10-20 Lbs
•10-30 - 20-50 Lbs
•10 - 50-100 Lbs
•0 - 100+ Lbs

Push/Pull (% of Time):
•10 - Up to 10 Lbs.
•10 - 10-20 Lbs
•30 - 20-50 Lbs
•10 - 50-100 Lbs
•10 - 100+ Lbs

Visual Demands (Yes or No):
•Yes/No - Vision Essential
•Yes/No - Vision Not Essential

Environmental Demands (% of Time):
•100 – Indoor
•0 – Outdoor
•0 - Hot Environment
•0 - Cold Environment
Other (% of Time):
•10 - Visual Strain

Methodist Celina Medical Center is located on a 40+ acre campus just off of Dallas Parkway, and will serve as the community’s first full-service hospital, serving Celina and surrounding communities. The four-story medical center will open with 51 beds, with plans for expansion, and will feature a range of services including cardiology, women’s services, orthopedics, robotic surgery, and more. The campus will also include a 40,000-square-foot medical office building.

The $237 million facility will be one of Celina’s largest employers in the fastest growing city in the country. We strive to have a diverse workforce that reflects the communities we serve.

Under the direction of the Director of Patient Safety & Risk Management, the Risk Manager is a member of the Patient Safety & Risk Management team of the Dana-Farber Cancer Institute’s (DFCI) Quality and Patient Safety (QPS) Department is responsible for identification, evaluation, and mitigation of risk at DFCI, including outpatient clinics at DFCI-Longwood, all DFCI Network locations, and the DFCI inpatient hospital. Provides leadership in risk management by promoting the highest level of quality care to the patients, ensuring regulatory compliance and mitigating malpractice risk through loss prevention. Plays an integral role in regulatory and accreditation readiness by assisting with the implementation of the Patient Care Assessment Plan and the Quality Improvement Plan consistent with Board of Trustee approved goals and regulatory and standard setting agencies. Performs as an internal compliance consultant by maintaining current knowledge of hospital regulations including the Department of Public Health (DPH), BRM, The Joint Commission, Centers for Medicare and Medicaid Services (CMS), and Food and Drug Administration (FDA). Develops external and internal relationships to ensure compliance with applicable regulations.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities:

• Risk Assessment and Analysis: Conducts comprehensive risk assessments to identify potential risks to patients, staff, and the organization. Analyzes incident reports, claims, and other data to identify trends and areas for improvement.

• Policy Development and Implementation: Develops and updates risk management policies and procedures in compliance with regulatory requirements and industry best practices. Ensures effective implementation of risk management strategies across the organization.

• Incident Management: Reviews submitted patient-safety event reports, investigates when necessary, and escalate serious safety events and near misses to leadership as defined by policy and protocol. Leads investigations into adverse events, near misses, and other incidents. Collaborates with clinical and administrative staff to develop corrective action plans and prevent recurrence.

• Education and Training: Designs and delivers training programs to educate staff on risk management practices and promote a culture of safety. Stays informed about industry trends and regulatory changes to ensure ongoing compliance and risk mitigation.

• Regulatory Compliance: Prepares and submits potentially compensable events (PCEs) to DFCI medical malpractice insurer to ensure compliance with healthcare regulations and standards, the organization must adhere to guidelines set by The Joint Commission, OSHA, the Massachusetts Department of Public Health, the New Hampshire Department of Health and Human Services, and other relevant regulatory bodies. Collaborates with the QPS Quality & Regulatory Compliance team to maintain continuous survey readiness and participates in regulatory surveys as needed. Additionally, prepares and submits required reports to regulatory agencies and reporting PCEs to the DFCI medical malpractice insurer, such as CRICO.

• Collaboration and Communication: Communicates risk management activities and participates in various institute committees and outcomes to senior leadership and other stakeholders. Collaborates with attorneys from the Office of General Counsel on legal matters when requested and works closely with clinical, legal and administrative teams related to risk/safety issues. Collaborates with other members of the Patient Safety team, QPS staff and leadership, to support and advance the goals of the department and Institute, providing consultation and education.

• Continuous Improvement: Fosters a proactive approach to risk management by encouraging reporting and open communication. Participates in, or facilitates, improvement projects related to patient safety and risk mitigation, including monitoring of effectiveness of programs and initiatives.

Knowledge, Skills and Abilities:

• Ability to engage, build trust, and collaborate effectively with diverse teams and stakeholders comprised of multiple levels of hospital staff and administration. Outstanding leadership and team-building skills, with the ability to influence both with and without authority.

• Ability to manage multiple priorities and responsibilities simultaneously, operate effectively in situations of ambiguity, confront uncertainty, resolve conflict, and adapt to change.

• Organizational skills to facilitate small task forces for problem investigation and solving.

• Knowledge of hospital administrative and medication policies.

• Knowledge of The Joint Commission standards and regulations from Occupational Safety and Health Administration (OSHA), Centers for Disease Control and Prevention (CDC), Department of Public Health (DPH), BORIM (Board of Registration in Medicine) and CLIA (Clinical Laboratory Improvement Amendments).

• Clinical judgment and critical thinking to work with confidential patient information and evaluate findings in medical record review. Ability to identify resources to obtain needed information.

• Excellent verbal, written, and interpersonal communication skills and public speaking abilities.

• Knowledge of PC computer programs (e.g., Microsoft Word, Excel, PowerPoint, and Outlook), and ability to learn and use DFCI safety reporting system.

Minimum Job Qualifications:

Bachelor's Degree in Healthcare Administration, Nursing, Public Health or related field required. Master's degree preferred. 5 years of experience in patient safety, quality, compliance, or related field. Prior experience in a clinical role (e.g., RN, NP, PA, PharmD) required.Risk-management experience preferred.

License/Certification/Registration Required:

Certification in risk management (CPHRM) preferred. Certification in Patient Safety/Quality (CPPS, CPHQ) preferred.

Supervisory Responsibilities:

None

Patient Contact:

None

Special Working Conditions:

Hybrid

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$120,100.00 - $138,200.00

SUMMARY:

Reporting to the Business Manager of Emergency Services, under general supervision and according to established policies and procedures, manages day to day scheduling and payroll operations for emergency services. Arranges adequate coverage for each shift and proactively for future shifts, enters employee information and work schedules and changes into computerized resource management system interfacing to payroll time and attendance system. Processes emergency department payroll utilizing computerized time and attendance system, validating all worked and non-worked hours to assure accuracy. Performs a variety of complex clerical functions, which requires the use of judgement and knowledge of the department’s systems and operations.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Following established criteria, reviews department schedule to ensure that all work schedules/shifts are filled/covered.
• Arranges coverage to the extent possible utilizing existing and potential resources assuring cost-effective solutions and appropriate staffing ratios are maintained. Understands both union contracts IBT, UNAP policies and procedures.
• Reviews and prepares payroll data for assigned departments including time sheets, prior week adjustments, off-cycle check requests, and special pay forms.
• Utilizes the computerized scheduling system and manual reports to track, schedule and record staff assignments, and attendance activities, updates employee information, e.g., address, hours, skill, certifications, etc. changes, verifies and retrieves data and generates a variety of management reports.
• Collaborates closely with stakeholders to assist with managing payroll activities.
• Communicates with various nurse leaders (Directors, Clinical Managers and Assistant Clinical Managers) to determine whether additional staffing is required and to communicate issues needing intervention.
• Ensures that department’s scope of services strives to meet the needs and expectations of internal and external customers.
  Demonstrates flexibility and innovation to facilitate the changes required to improve operations, enhance revenue, effectiveness, productivity, responsiveness, and other key indicators.
• Demonstrates ability to respond to and provide direction on changing workload during crisis and emergency situations.
• Exhibits effective decision-making skills.
• Monitors staffing to ensure the optimal use of scheduled time and overtime for maximum productivity.
• Assists with cost containment by encouraging use of benefit time during periods of low census and/or low workload.
• Ensures the security and confidential treatment of sensitive and private information.
  Maintains all clerical records required for UKG Dimensions.
• Controls timely and appropriate flow of information throughout the department and the organization; keeps stakeholders informed.
• Understands the hospital’s personnel and payroll policies and procedures and union contracts using them as a guide for the process of assigning open shifts.
• May provide functional guidance to new employees regarding the clerical operations, nursing work-scheduling system, department policies and procedures.
• Performs other clerical activities such as daily paperwork, filing, maintaining, and updating manuals, preparing reports, etc.
• Reviews payroll and staffing reports to monitor accuracy in application of payroll and staffing policies.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

• A level of knowledge generally obtained through completion of high school or General Equivalency Diploma.
• Ability to handle stressful situations and multiple demands in an effective manner and demonstrate organizational and problem-solving skills.
• Excellent communication and customer service skills.
• Able to multi-task in order to perform a variety of complex clerical duties.
• Organizational skills to maintain departmental files, records, and statistical data.
  Familiarity with personal computer and mainframe-based system applications.
  Proficient typing and computer keyboard skills.
• Interpersonal skills to effectively interact with a variety of hospital personnel.
• Organizational and analytical ability to arrange schedule considering multiple criteria and priorities.

EXPERIENCE:

• 2-3 years job-related experience preferred, to be familiar with most, if not all, departmental operations, as well as the regulations associated with specialized functions.

WORK ENVIRONMENT ANDPHYSICAL REQUIREMENTS:
Fast-paced office environment with urgent conditions associated with addressing nursing department staffing schedule changes.
Must be able to perform frequent fine motor skills.

INDEPENDENT ACTION:
Follows established policies and procedures under general supervision. Refers specific complex problems to the supervisor when clarification of departmental policies and procedures is required.

SUPERVISORY RESPONSIBILITY:
None.

Pay Range:

$22.04-$36.37

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

0900-2130; some weekend/holiday requirements

Work Shift:

Day

Daily Hours: 

12 hours

Driving Required:

No

SUMMARY:

Provides secretarial and administrative support to the Director while following established hospital and departmental policies and procedures. The role requires strong organizational, communication, and computer skills, as well as the ability to work independently and handle confidential information.

RESPONSIBILITIES:

• Manages the Director’s calendar, appointments, hospital and system commitments, and travel arrangements.
• Schedules and coordinates departmental meetings and prepares and distributes agendas and related materials.
• Answers telephone calls, greets visitors, determines needs, provides information, and directs inquiries appropriately.
• Reviews, prioritizes, and distributes incoming correspondence and prepares responses as needed.
• Types, edits, proofreads, and prepares correspondence, memos, reports, spreadsheets, and other documents.
• Drafts routine correspondence, memos, and reports based on knowledge of departmental operations.
• Maintains departmental files, records, databases, policies, and procedures, including confidential budget, payroll, and personnel information.
• Maintains department records and statistics and prepares reports, charts, and graphs as needed.
• Prepares and submits payroll and maintains departmental attendance records.
• Maintains office supply inventory, orders supplies, processes purchase orders, and tracks departmental expenditures.
• May coordinate recurring projects or programs requiring knowledge of hospital and departmental operations and independent judgment.
• Maintains established quality, safety, environmental, and infection-control standards.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

• Associate Degree in Secretarial Science or equivalent education/knowledge.
• Strong typing and computer skills, including Windows and word processing, spreadsheet, database, and presentation software.
• Strong written and verbal communication skills.
• Ability to work independently.
• Two years of progressively responsible secretarial experience, preferably within an academic medical center.

WORK ENVIRONMENT:

Works in a standard office environment and may sit, stand, and walk intermittently throughout the day. Requires sufficient visual acuity and manual dexterity to operate a computer and other standard office equipment.

Supervisory Responsibility: None.

Pay Range:

$22.04-$36.37

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

East Providence-950 Warren Avenue - 950 Warren Avenue East Providence, Rhode Island 02914

Work Type:

M-F 7:30-4:30

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

Employment Type:

Part time

Shift:

Description:

8a-6:30p Saturday

11a-9:30p Sunday

Position Purpose:

• Patient Financial Specialist I; Ensures the collection of accurate and complete registration/admission information and completion of required forms for all patients. Ensures collections of patient deductibles, co-pays, coinsurance and deposits. Gathers and evaluates confidential patient financial data for purposes of determining patient qualification for financial assistance and/or patient financial responsibility. Collects payments and facilitates resolution of billing questions. Acts as an information resource to other departments and physician offices. Understands relation between diagnosis and procedure using CPT and ICD-9 coding to ensure compliance with third party regulations. Understands Medicare, Medicaid and other third party information requirements and adheres to all third party regulations. Abides by all pertinent legislation regarding use/disclosure of medical and financial information, debt collection and credit reporting. Establishes payment arrangements for patients and evaluates past account history. Abides by the department Service vision.
• Specialty: Float throughout hospital – main and emergency room
• Location: 4105 Emerald Pkwy, Dublin, OH 43016
• Hours: 8:00am-6:30pm Saturday and 11:00am - 9:30pm Sunday

What You Will Do:

• Register patients
• Verify insurance
• Patient communication
• Soft collection when registering patients
• Using EPIC
• Demonstrates understanding of Medicare, Medicaid and other third party information requirements and adheres to all third party regulations.
• Demonstrates working knowledge of third-party payor benefits and requirements, and regulations impacting registration procedures.
• Demonstrates working knowledge of CPT and ICD 9 coding and payor reimbursement methodologies.

Minimum Qualifications:

• Education: Prefer an Associate’s Degree in HealthCare Administration, Business Administration or related field. High School Diploma or GED is required. Demonstrated experience may be used in lieu of degree.
• Experience: Prefer minimum of three years experience in a physician's office, clinic, hospital business office, financial service setting, or related area dealing with the public in collection of data and funds

Position Highlights and Benefits:

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement.
• Relocation assistance (geographic and position restrictions apply).
• Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

36642 Aurora Psychiatric Hospital - Intake CenterPart timeNo0

16 hours per month following orientation. 2 Holidays/year (1 winter, 1 summer).

Orientation is 12 weeks working a minimum of 3 shifts/week.

Pay Range:

$38.20 - $57.30

Registered Nurse (RN) – Behavioral Health Call Center/Intake Unit APH 

Wauwatosa, WI United States

 

Be the Nurse Who Redefines Care.

At Advocate Health, being a nurse means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Nurse community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all.

Your feedback matters. Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

 

Where You Will Work: 

Come join our team at Aurora Psychiatric Hospital in the Intake

·         Help Facilitate Internal Aurora Transfers telephonically

·         Help Facilitate Non-Aurora Transfers telephonically, assessing documentation, MD triage, taking and entering orders

·         Will perform Tele Intake (telephonic or Video) assessments for patients in the ER that have a Behavioral Health Consult. Triage with appropriate on Call MD, along with taking and entering orders.

·         Take Triage calls telephonically for patients looking for inpatient to see if medical clearance is needed prior to the patient arriving to the hospital for an assessment.

·         On occasion preforming assessments for outpatient programs and triaging that assessment with the MD for recommended level of are and scheduling the patient for program

 

We’re Looking For: 

·         Completion of an accredited or approved program in nursing 

·         Registered Nurse license issued by the state in which the teammate practices 

·         Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association  

 

What You’ll Do: 

·         As a skilled and compassionate RN, you will play a pivotal role in providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care in accordance with established standards, policies, and procedures.  

·         Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum.  

 

About This Location:  

At Aurora Psychiatric Hospital you can count on the most comprehensive continuum of behavioral health care in the state. Located on a beautiful, 30-acre wooded campus in Wauwatosa, Wisconsin, our facility offers an ideal healing setting for children, adolescents and adults experiencing mental health or substance concerns.

From our landscaped garden areas to our use of pet therapy dogs, we create a patient-focused, healing treatment experience that fosters recovery. You can rest assured that our team’s expertise and compassion will help you or your loved one begin the journey to recovery in a caring, confidential and comfortable environment.

Physical Requirements & Working Conditions

Requires frequent sitting, standing, walking, bending, squatting, reaching, twisting, and lifting throughout the workday. Must safely lift up to 35 pounds and perform patient handling tasks, including pushing/pulling up to 30 pounds and assisting with 150-pound sliding transfers. Requires functional speech, vision, hearing, touch, and fine motor skills for clinical procedures, as well as the ability to operate equipment foot controls. Must be able to respond quickly to changing patient conditions and perform patient safety interventions, including verbal de-escalation and restraints when necessary. Exposure to blood, body fluids, communicable diseases, chemicals, and hazardous waste may occur; appropriate protective equipment must be used. Physical Abilities Testing and additional department-specific requirements may apply.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Ready to Take the Next Step:
Apply Now!

Ready to Take the Next Step:
Apply Now!

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

36334 Advocate Good Shepherd Hospital - Radiology: Xray: Lake ZurichFull timeYes40

Required weekend per month. Required call shifts as assigned and holiday rotation. Will also rotate to offsite location (Crystal Lake and/ or Lake Zurich)

Eligible for $5,000 sign on bonus

Pay Range:

$30.70 - $46.05

Major Responsibilities:

• Operates x-ray equipment to produce radiographs of designated portions of the body as ordered by a physician
  • Accountable for the performance and documentation of all diagnostic procedures utilizing proper technical parameters to produce quality studies.
  • Knowledgeable in the safe use, maneuverability and operation of all general radiography, portable, fluoro, C-arm and O-arm equipment
  • Proficient in the performance of general diagnostic, general fluoroscopy, GI, Pain, Urology, C-arm and O-arm procedures
• Adheres to infection prevention, isolation and sterile techniques as it applies in patient handling and delivery of care
• Adheres to ALARA principles in performance of exams to reduce exposure to self, the patient and others
• Utilizes proper patient identification to ensure the correct exam is performing on the correct patient at the correct time.
• Obtains and records pertinent patient history, explains the procedure to patient in a manner to ensure understanding, ensures patient comfort during performance of exam.
• Adherence to department standards of radiographic quality.
  • Reviews radiographs to ensure optimum quality.
  • Reports environmental/equipment problems to appropriate resource personnel.
  • Performs required computer function for RIS/HIS systems.
  • Labels all radiographs appropriately following department’s established criteria and standards.
• Consistently maintains an attitude of professionalism, teamwork and collaboration with co-workers, physicians and internal customers/departments.
• Consistently provides positive interactions and a customer first approach with patients and their families/caregivers and visitors.
• Participates in assessment of own learning needs and actively seeks opportunity for increased competency and growth
  • Attends in-services to ensure knowledge of current departmental and technical procedures.
  • Attends CPR classes to maintain re-certification.
  • Maintains appropriate state license and national board certification.
• Maintenance of supplies needed to ensure adequate level needed for quality patient care.
  • Ensures cleanliness of equipment and work area.
  • Maintains inventory of supplies in work area. Identifies supplies and equipment needs for procedure, restocks work area as necessary.
  • Uses Universal Precautions in daily performance of procedures.

Education/Experience Required:

• Graduate of an accredited school of Radiologic Technology.
• IEMA Accreditation in Radiologic Technology
• Current ARRT (RT) Certification
• 1 year experience and proficient in the performance of general diagnostic, general fluoroscopy, GI, Pain, Urology, C-arm and O-arm procedures.

Knowledge, Skills & Abilities Required:

• Good communication skills
• Understanding of RIS & PACS
• Ability to work under stressful situations
• Ability to handle patient information in a confidential manner
• Ability to adapt to fluctuations in patient volumes to meet patient care and department needs

Physical Requirements and Working Conditions:

• Ability to work weekends and holidays in order to accommodate patient care needs.
• Ability to work rotating shift any day of the week.
• Ability to take call and arrive on site within one hour
• May be exposed to radiation during procedures.
• May be required to sit or stand for long periods of time or be required to lift and move patients
• May be exposed to hazardous materials, infectious disease and required to participate in annual emergency drills.
• Required to maintain current CPR certification.
• Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

36112 Carolinas Medical Center - Forensic Nurse Examiners Program: SANE/SATCFull timeYes40

Schedule would be four (10) hour shifts; dayshift Monday through Thursday; some days will be varied depending on need.

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 
• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 
• Strong attention to detail and accuracy. 
• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 
• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 
• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 
• Interact with physicians and their staff to resolve issues related to patient care. 
• Collect and manage payments including cash payments and follow security related to cash handling. 
• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 
• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 
• Excellent organizational skills. 
• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 
• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 
• CPR certification may be required based on service location. 
• Notary training/licensure may be required as appropriate for service line and/or facility. 
• Operates all equipment necessary to perform the job. 
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 
• Escorts patients to nursing units or outpatient departments as necessary. 
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 
• Must be able to use hands with fine motor skills for keyboard data entry. 
• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

09122 AMG Burlington - Front End StaffFull timeYes36

Monday-Friday, hours vary anywhere from 7:30-6:30, with occasional Saturdays

Pay Range:

$19.80 - $29.70

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

10340 Rehabilitation Services: WI - PreService Insurance Clearance WI IL Auth PCCFull timeYes40

M-F, 7:30-4, REMOTE

Pay Range:

$21.85 - $32.80Major Responsibilities:

• Contacts the patient to obtain/validate demographics and insurance information. Completes insurance verification and eligibility checks and documents patient liability.
• Collects and accurately documents initial pre-certification/authorization information if available. Initiates the process for obtaining a required referral/authorization if not obtained.
• Calculates patient liabilities based on scheduled procedures and previous balances. Informs the patient of his/her liability and discusses financial obligations with the patient including requesting payment.
• Communicates to physician office/patient the organization expectation of payment and/or having an authorization on file prior to service, explaining service may be re-scheduled.
• Schedule patient visits using guidelines established within scheduling system. Recognizes exceptional scheduling situations and escalates as necessary. Completes necessary online EPIC questionnaires needed to complete scheduled exam.
• Provides accurate, detailed information regarding test preparations, time of patient arrival and any other directional information.
• Works assigned EPIC Scheduled Order Work Queue, following the department’s work flow process on appropriately transferring, deferring or removing orders from the work queue.
• Proactively communicates issues involving customer service and process improvement opportunities to management.
• Maintains excellent public relations with patients, families and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
• Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting.

Knowledge, Skills & Abilities Required:

• Demonstrated ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available.
• Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.
• Mathematical aptitude, effective communication skills and critical thinking skills.
• Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral/pre-certification/authorization processes.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to speak effectively to customers or employees of organization, maintaining a pleasant, professional demeanor.
• Ability to handle sensitive and confidential information according to internal policies.
• Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.
• Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology.

Physical Requirements and Working Conditions:

• Must be able to sit the majority of the workday.
• Occasionally lifts up to 10 lbs.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.