Primary Location:

University Hospital - UMC

Address:

530 South Jackson Street
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Provides secretarial support by performing a variety of office procedures (filing, record-keeping, inventory, answering phone, etc.). Promotes positive relations with other departments, physicians, and the public through accurate and timely communication (verbal and written) in a professional and confidential manner. Under broad direction, this position performs administrative/financial functions for the department and diversified office duties for Medical Imaging. 

Essential Functions:

• Screens and refers all incoming calls and department visitors to ensure that accurate and timely departmental communication is facilitated and that the department is presented in a positive manner
• Proactively oversees schedules and maintains schedules for appropriate areas
• Distributes mail to appropriate individual
• Maintains departmental records and establishes departmental filing system to ensure the expeditious retrieval of information

Other Functions:

• Attends all UofL Health required educational programs as well as all KNOW modules
• Contributes to the efficient operation and monitoring of the department and utilizes our resources efficiently
• Demonstrates complete working knowledge of equipment within assigned area
• Responsible for ensuring required certifications are up-to-date
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)
• Bachelor’s Degree in related field (preferred)

Experience:

• Six months secretarial/clerical experience (preferred)
• Health care experience (preferred)

Certification:

• Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)

Primary Location:

South Hospital - UMC

Address:

1903 W. Hebron Lane
Shepherdsville, KY 40165


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose
The Radiologic Tech performs all radiographic examinations according to establish protocols set forth by the medical director. The Radiologic Tech maintains a high degree of accuracy in radiographic positioning and exposure technique.   The Radiologic Tech maintains knowledge and awareness of radiation protection and safety during all radiographic examinations.   The Radiologic Tech prepares for and assists the radiologist with intricate radiographic examinations.  The Radiologic Tech will prepare and administer contrast media in accordance with hospital policy and procedure as well as state and federal regulations
 

Essential Functions:
•    Uses consistent and appropriate techniques to gather relevant information pertinent to the examination being performed, including correct patient identification and order verification.
•    Assess patient to determine and develop an action plan for completing the procedure.
•    Performs pre and post exam patient education pertinent to exam being performed.
•    Produces images according to established protocols within the Diagnostic Imaging Department, at patients’ bedside, ER, and surgery with a high degree of accuracy,
•    Demonstrates good radiation safety practices during radiographic examinations to include use of lead shields, collimation, and determining pregnancy status of women of childbearing years
•    Prepares for and assists Physicians with intricate radiographic examinations.
•    Ensures examinations are performed, completed, and ready for physician interpretation.
•    Attends and participates in department staff meetings and in-services.
•    Takes an active role in gaining and maintaining proficiency in hospital and radiology equipment and information systems needed in performance of job responsibilities.
•    Instructs Radiologic Technology students in the radiographic positioning, technique, and film critique.
•     Presents a positive image of the hospital and department.
•    Assists in quality improvement programs in the department
•    Maintains appropriate credentials and certifications related to clinical performance and ensures a current copy is on file with the appropriate department.
•    Performs other duties as assigned.

Other Functions:
•    Maintains compliance with all company policies, procedures and standards of conduct. 
•    Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
•    Performs other duties as assigned
 

Additional Job Description:

Job Requirements
(Education, Experience, Licensure and Certification)
Education:
•    Graduate of JRC-approved program in Radiologic Technology

Experience: 
•    One year of experience as a general radiographer preferred but not required.

Certification:
•    ARRT certification required within 3 months of hire.
•    Valid KBMIRT temporary license required prior to start date.
•    BLS required

Job Competency:
Knowledge, Skills, and Abilities critical to this role: 

Language Ability: 
•    Must be able to communicate effectively in both verbal and written formats.

Reasoning Ability:  
•    Must be able to analyze data, work with confidential information, manage resources, evaluate performance of others
Computer Skills: 
•    Basic knowledge

Additional Responsibilities:
•    Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
•    Maintains confidentiality and protects sensitive data at all times.
•    Adheres to organizational and department specific safety standards and guidelines.
•    Works collaboratively and supports efforts of team members.
•    Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
•    Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
•    Honoring and caring for the dignity of all persons in mind, body, and spirit
•    Ensuring the highest quality of care for those we serve
•    Working together as a team to achieve our goals
•    Improving continuously by listening, and asking for and responding to feedback
•    Seeking new and better ways to meet the needs of those we serve 
•    Using our resources wisely
•    Understanding how each of our roles contributes to the success of UofL Health
 

SUMMARY:

Provide leadership and coordination of all Hospital departments during evening and night hours in order to facilitate the functioning of the Hospital as a synergistic, harmonious, and integrated environment in which the mission, vision and values of Newport Hospital will be fulfilled. In the absence of Hospital Department Managers and Administrators, oversee the operation of all Hospital departments and interpret and enforce Hospital policies. Assist the Nursing Staff through clinical consultation, coordination of the particular nursing resources available and assists in the provision of nursing care to patients of all ages, including neonates, infants, children, adolescents, adults and geriatric patients as needed. Case management when needed.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

Ensure Accountability and Build Effective Teams
Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES:

Maintains current BLS and ACLS certification. Coordination of Patient Care Ensures the utilization of the nursing process by all staff members. Demonstrates an understanding of Nursing’s Mission, Vision, and Values. Demonstrates an understanding of Nursing Professional Practice Model and the role of the Registered Nurse in providing Relationship Based Care. Makes rounds to review work activity on nursing units and serves as a resource to staff. Assists in the provision of nursing care to patients of all ages, including neonates, infants, children, adolescents, adults and geriatric patients as needed. Foresees potential problems and intervenes to offset adverse impact. Consults with Admitting regarding placement of patients. Functions in the absence of case management when needed. Provides for services not available during night hours, e.g., Medical Records, Pharmacy, and SSPD Notifies unit/department leadership of all critical events.

Leadership Collaborates with nursing management to ensure that the department’s scope of services strives to meet the needs and expectations of internal and external customers. Creates a shared vision by developing and continuously communicating the Nursing Division’s goals in alignment with the hospital’s mission. Demonstrates flexibility and innovation to facilitate the changes required to improve operations or to enhance revenue, effectiveness, productivity, responsiveness, and other quality factors. Demonstrates ability to respond to and provide direction on changing workload during crises and emergency situations. Demonstrates a confident and positive attitude with functional competency and technical credibility.

Exhibits effective decision-making skills.Develops strategic alliances that are mutually beneficial both inside and outside the organization.Networks toward new partnerships within the community.Serves as a role model in relation to customer service.Assists nursing management to ensure that department functions are in compliance with applicable regulatory, licensure and accreditation standards.Practices and promotes a philosophy of acquiring and imparting knowledge on a continuous basis.Enhances professional knowledge and skills by such activities as participation in professional organizations or in local, regional, or national programs.Serves as an advocate of the hospital.Human Resource Management &DevelopmentDemonstrates knowledge of employee relations policies and procedures, and implements policies in a fair, equitable, and consistent manner.Assesses manpower needs, including number of staff, skill mix, and authorizes reassignment and replacement of staff and overtime to meet needs.

Assists nursing management to assess the competence of employees upon hire, transfer, and on an annual basis.- Assessment considers age-specific needs of patients.Communicates clear performance expectations.KEY FUNCTIONSProvides input to department directors for ongoing performance assessment.- Provides recognition of staff’s achievements- Counsels employees in a proactive fashion to sustain or improve job performance.- Provides or recommends disciplinary action that is fair, objective, timely, and developmental.Promotes opportunities for teamwork among all staff.Promotes employees’ participation in problem-solving and decision-making in matters affecting them.Collaborates with department directors to assess and analyze competency patterns and learning/educational needs of staff, based on supporting data.Facilitates the orientation and education of nursing staff on the evening/night shifts and orients new employees to divisional policies and procedures.Develops and participates in inservice education programs for the Nursing Division.Serves as instructor (as qualified) and provides training to clinical staff for certification classes such as BLS and ACLS. Develops an ongoing department education and training plan which encompasses safety issues, competency, and continual improvement processes which can be linked to department goals.Financial ManagementMonitors staffing to ensure the optimal use of scheduled time and overtime for maximum productivity.Assists with cost containment by encouraging use of benefit time during periods of low census and/or low workload. Information ManagementEnsures the security and confidential treatment of sensitive and private information. Demonstrates ability to utilize computer technology for data generation, retrieval, analysis, and documentation.

Management of Physical/Tangible Assets Maintains assigned physical/tangible assets safely, efficiently, and in such a manner that they effectively perform their intended function. Prevents the loss or abuse of assigned assets. Manages supplies effectively. Safety Management Demonstrates an in-depth knowledge of department-specific safety issues. Demonstrates leadership concerning safety issues within the organization and the department. Continuously identifies, develops and enforces department-specific safety policies and procedures in accordance with the organization’s overall safety policies. Continual Improvement Assists nursing management to develop, plan and manage processes to measure, assess, and improve the quality of services in alignment with the hospital’s key functions. Participates in functional and cross-functional continual improvement activities. Utilizes continual improvement tools and identifies indicators to assess and improve systems and processes over time. Assists nursing managers to monitor and evaluate results of continual improvement activities for effectiveness. Assists nursing management to incorporatentegrate improvements into processes and systems. Communication Readily accepts and receives feedback from colleagues and staff, creating safe environment for disagreement. Demonstrates effective presentation skills for meetings and formal presentations. Demonstrates effective writing skills for correspondence, reports and other documents.

Demonstrates active listening skills. Facilitates constructive dialogue to resolve conflicts. Collaborates with other leaders and relevant personnel to resolve problems and make decisions. Controls timely and appropriate flow of information throughout the department and the organization; keeps people informed. Plans and organizes constructive and effective meetings. Attends management and patient care leadership meetings.

MINIMUM QUALIFICATIONS:

Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing. Bachelor’s degree in nursing required. Three to five years’ Clinical Nursing experience in an acute healthcare setting with demonstrated leadership skills and clinical knowledge. Graduate from a school of nursing font color=#1a1a1aLic/fontensed to practice as a Registered Nurse in the State of Rhode Island. Current BLS Current ACLS Certification.

Physical Requirements:

Must be able to sit, stand, walk, bend, twist and squat 1-3 hours per day, walk 3-7 hours per day, and lift 25-50 lbs with good body mechanics. Must be able to use both hands/wrists and perform work with moderate deviation and fine motor skills. Far and near vision must be accurate at 20/20, accurate depth perception, discriminate among colors and hear whispers at 20 feet.

Pay Range:

$90,334.40-$180,689.60

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840

Work Type:

As needed

Work Shift:

Evening

Daily Hours: 

Per Diem - As required

Driving Required:

No

SUMMARY:

The Talent Management Operations Coordinator provides operational, logistical, technical, and administrative support for Talent Management programs, employee services, and assigned technology platforms. This role supports New Employee Orientation, Corporate Services Orientation, employee recognition and engagement programs, the Brown Health Employee Fund, and related department operations to ensure programs run smoothly and participants receive timely, accurate support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

1. Program Logistical Support

Support the successful delivery of New Employee Orientation (NEO), Corporate Services Orientation, and other Talent Management programs by coordinating logistics, preparing materials, supporting facilitators, and assisting participants.

• Coordinate program logistics, including room setup, technology, attendance, materials, and participant communications.
• Maintain supplies, giveaways, signage, handouts, print materials, and facilitator resources to ensure session readiness.

2. Systems Administration, Technical Support & Customer Service

Provide first-level technical, operational, and customer support for Talent Management platforms and assigned online systems.

• Provide timely first-level support for assigned systems, including access, account updates, notifications, routine administration, and user questions.
• Monitor tickets and shared mailboxes; resolve routine issues, escalate complex concerns, and communicate status updates clearly.
• Maintain support logs, FAQs, job aids, procedures, reports, and testing or rollout documentation.

3. Brown Health Employee Fund Administration & Support

Provide operational, administrative, and customer support for the Brown Health Employee Fund, ensuring timely, confidential, and compassionate assistance for employees experiencing qualifying hardships.

• Serve as a point of contact for Employee Fund inquiries, procedures, documentation, resources, and next steps.
• Track applications, supporting documentation, review status, approvals, and committee follow-up activities.
• Maintain confidential communications, records, forms, reports, summaries, and process documentation.

4. Inventory, Materials & Resource Management

Ensure Talent Management resources are available, organized, and ready to support orientations, meetings, programs, and events.

• Track supplies, maintain inventory records, monitor storage areas, and keep department resource lists current.
• Identify replenishment needs and prepare giveaway materials, printed materials, facilitation supplies, event resources, and related items for use.
• Coordinate approved vendor orders through Workday, following department purchasing procedures and maintaining appropriate documentation.
• Track order delivery, receipt of goods, invoice and payment status, and related accounts payable follow-up as needed.

5. Team Operations & Administrative Support

Provide operational and administrative support that helps the Talent Management team maintain effective processes, communications, records, and shared resources.

• Coordinate meetings, agendas, materials, notes, action items, communications, and scheduling support.
• Maintain department documents, templates, shared resources, file structures, SharePoint or intranet content, and procedures.
• Support recognition activities, data management, special projects, continuous improvement efforts, and other duties as assigned.

QUALIFICATIONS:

A formal degree is not required. Relevant education, training, administrative experience, customer service experience, or demonstrated aptitude may be considered.

Ability and willingness to learn and use department systems, including Workday, Microsoft Office, Microsoft 365, shared mailboxes, ticketing tools, and related online resources.

Skills and Aptitudes

Strong communication, customer service, organizational, attention-to-detail, follow-through, and problem-solving skills.

Experience supporting programs, events, workflows, systems, ticketing, customer service, or confidential employee services.

Preferred Experience

Familiarity with, or aptitude for learning, platforms such as AwardCo, Symplr, Workday, learning management systems, SharePoint, Microsoft 365, reporting tools, or similar systems.

Digital fluency, including appropriate awareness and use of AI-enabled tools to support efficiency, accuracy, and continuous improvement

Experience or demonstrated interest in supporting onboarding, employee assistance, recognition, engagement, learning, customer service, or related operational programs.

Competencies

• Customer service and professional judgment
• Organization, attention to detail, and follow-through

Technology aptitude, platform learning, and problem solving

• Communication, collaboration, and teamwork
• Confidentiality, adaptability, and continuous improvement

Working Conditions

• Hybrid work environment with occasional early-morning, evening, event, or travel support.
• Requires light physical activity related to setup, inventory, materials handling, and event support.

SUPERVISORY RESPONSIBILITY:

None

Pay Range:

$24.29-$40.07

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type:

M-F 8:00am-5:00pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$19.21 - $34.59

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

7am-4pm

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

99940 - 6612 Medical Staff Admin

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs a variety of duties to obtain, compile, gather, check, arrange, verify and assemble all information and documentation/credentials required for determining the qualifications and clinical competence of medical staff (physicians, dentists, psychologists, podiatrists, dentists, oral surgeons, nurses in expanded roles, physician assistants, social workers, etc.) Prepares documentation for review by the Director, Department Chairs/Division Chiefs and Chief Medical Officer, Residency Program Director, Graduate Medical Education leadership, and by respective committees as applicable.

Performs a variety of duties to prepare applications for practitioners who are applying for privileges at UMass Memorial Medical Center and at any member or affiliate hospitals. Prepares documentation in compliance with shared credentialing agreements established system wide and with other affiliates. Assists applicants in applying for out-of-state licenses as may be required for their duties with UMass Memorial Medical Group.

I.    Major Responsibilities: 

1.    Prepares and distributes applications for appointment and reappointment, using electronic applications whenever feasible.  Ensures appropriate authorizations for release of application have been received.  Enters, scans and logs all data in Echo.
2.    Reviews incoming applications for appointment and reappointment to ensure completeness, check for adverse or questionable information, discrepancies, and that appropriate supporting documentation has been received.
3.    Processes queries (electronic or written) for verification of education, training, practice history, malpractice history, licensure, specialty boards, criminal history, sanction and discipline history.
4.    Processes queries to National Practitioner Data Bank, American Medical Association Physician Master file, Federation of State Medical Boards, Educational Commission for Foreign Medical Graduates, and American Board of Medical Specialties or equivalent, Office of the Inspector General, Excluded Parties Listing Service, and Criminal Background check.  Reviews results for any sanctions, claims, questionable references or information, discipline, criminal history, gaps in education or training, and discrepancies with information provided by applicant.
5.    Prepares findings for review and recommendation by chief/chair, Credentials Committee, Medical Staff Executive Committee, and Patient Care Assessment Committee.
6.    Prepares applications for UMass Memorial Medical Center practitioners who are seeking appointment/reappointment at member/affiliate hospitals.  Works with practitioner and member/affiliate hospital in collection of data, ensuring completeness of information, electronic submission of application data to member/affiliate hospital.  Track application through member/affiliate process through completion. 
7.    Reports all adverse and questionable findings to Director.  Obtains additional information as may be requested. 
8.    Works with clinical department administrators, designees, chief and chairs, and clinical practitioners on issues related to credentialing.
9.    Responds to requests from assigned clinical practitioners in providing documentation, answering credentials related questions, serving as a resource in directing practitioners to information on licensure, specialty boards, life support certification, CME opportunities.  Providers reminder notices to clinical practitioners regarding documents scheduled for renewal (licensure, prescriptive authority, etc.)
10.    Works extensively in Echo credentialing database.  Maintains provider information, including demographic information, specific clinical privileges approved, confidential data, licensures, certification, education, training, practice, history, status.  Enters, edits, scans, runs reports and letters.
11.    Works with extremely sensitive and confidential information.

Standard Staffing Level Responsibilities:  

1.    Complies with established departmental policies, procedures and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II.    Position Qualifications:
License/Certification/Education:

Required:
1.    High School diploma or equivalency required.  
2.    National certification as Experience with Microsoft Word and data entry skills required.  
Preferred:
1.    Associate's degree or certification in business or healthcare related discipline preferred. 
2.    CPMSM(Certified Professional Medical Services Management) or CPCS (Certified Provider Credentialing Specialist), or willingness to pursue certification is required.  

Experience/Skills:

Required:
1.    Familiar with legal standards of Credentialing required.  Ability to deal with extremely sensitive and confidential information in a professional manner.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III.    Physical Demands and Environmental Conditions:

Work is considered sedentary.  Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$17.43 - $31.37

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:15-8:30AM to 4:45-5PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 4001 Milford Regional Cardiology

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Secretary, Medical Admin Sr provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. In addition to performing the full scope of Secretary, Medical Admin responsibilities, this position may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serves as the primary liaison for clinical, academic, and administrative functions. The Secretary, Medical Admin Sr ensures the highest standards of professionalism, confidentiality, and customer service while supporting the operational efficiency of the medical office.

II.    Major Responsibilities
1.    Patient Scheduling, Registration, and Coordination
•    Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
•    Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
•    Assists with new patient intake, including collecting demographic and insurance information.
•    Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
2.    Communication and Customer Service
•    Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
•    Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
•    Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
•    Escorts patients to examination rooms and chaperones examinations as required.
3.    Documentation, Transcription, and Correspondence
•    Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
•    Proofreads and edits materials for grammar, spelling, format, and style.
•    Composes or prepares standard letters and forms for review.
•    Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
4.    Meeting, Program, and Faculty Support
•    Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes.
•    Makes travel arrangements for conferences, meetings, and other events.
•    May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned.
5.    Billing and Financial Processing
•    Collects patient copayments, processes payments, and maintains records for daily deposits.
•    Performs on-site charge entry for submission to billing.
6.    Office and Administrative Operations
•    Prepares and processes routine administrative paperwork, such as expense/purchase requisitions, and time sheets, ensuring timely submission.
•    Maintains confidential files and records for medical and administrative purposes; coordinates retrieval of records as needed.
•    Monitors office supply inventory and ensures basic maintenance of office equipment.
•    Coordinates medical office activities, including training, scheduling work for assigned staff, providing guidance on policies and procedures, recommending process improvements, and monitoring performance.

All responsibilities are essential job functions.

III.    Position Qualifications
License/Certification/Education:
Required:
1.    High School diploma or equivalent.
Preferred:
1.    Completion of a medical secretary, medical assistant, or related vocational training program.
Experience/Skills:
Required:
1.    2 years of experience in a medical office or healthcare setting.
2.    Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
3.    Strong organizational, communication, and customer service skills.
4.    Ability to maintain confidentiality of patient and organizational information.
5.    Demonstrated ability to manage multiple priorities in a fast-paced environment.
Preferred:
1.    Previous experience providing administrative support in an academic medical office.
2.    Familiarity with medical terminology, insurance authorization processes, and clinical workflows.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Job Description:

The Licensing and Credentialing Business Operations Coordinator manages end-to-end provider state licensure processes, ensuring accurate, timely applications and renewals while interpreting state-specific requirements to minimize delays and maintain compliance. Proactively partners with providers, leadership, and cross-functional teams to communicate licensure status, support renewals, and ensure readiness for expansion into new states and partnerships. Promotes operational excellence by maintaining high standards of confidentiality, developing tracking systems and KPI reporting, and driving continuous improvements to streamline credentialing workflows.

Work Schedule

• Hybrid role – Position requires on-site presence at times, with flexible scheduling

• Core business hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.

Essentials

• Manage provider state licensure processes for initial applications and renewals.

• Research and interpret state licensure requirements to ensure accurate, complete submissions and minimize processing delays.

• Notify and support providers with renewal of expiring licenses to maintain current licensure in alignment with business needs.

• Maintain a high standard of quality, timeliness, and accuracy in the processing of licensure applications.

• Communicate proactively and consistently with providers and program leaders regarding licensure status and next steps.

• Monitor application progress and follow up as needed to prevent delays in licensure completion.

• Ensure all state-specific requirements are satisfied for providers seeking licensure in new states.

• Handle sensitive and confidential information with discretion and in accordance with organizational standards.

• Collaborate with Operations, Medical Leadership, MSO partners, to automate, streamline, and continuously improve credentialing workflows while reducing manual processes.

• Develop and maintain tracking systems, dashboards, and key performance indicator reporting, including time-to-credential, time-to-privilege, expirables compliance, and reappointments.

• Support expansion into new states, hospitals, and contractual partnerships by ensuring credentialing and licensure readiness.

• Perform other duties as assigned.

Required Qualifications

• Demonstrated project coordination experience managing complex, multi-scope projects

• Demonstrated advanced level experience with computer system applications including spreadsheet, word processing and database applications and demonstrated analytical, organizational and communication skills.

• Demonstrated experience supporting a leadership or department team 

• Demonstrated excellent interpersonal skills with internal and external senior-level leaders

• Demonstrated proficient time management, ability to prioritize and flex work to align with business operational priorities

• Demonstrated ability to exercise sound judgement and professional behavior while acting decisively

• Demonstrated organizational and problem-solving skills with high attention to detail 

• Demonstrated ability to work efficiently and effectively in an independent manner

• Demonstrated verbal and written communication skills including discernment, spelling, punctuation, and grammar 

• Demonstrated experience managing remote and in-person meetings  

Preferred Qualifications

• 2-3 years experience with provider licensure, credentialing, highly preferred.

• Multi State licensing experience highly preferred

• Demonstrated experience using Credential Stream, highly preferred.

• Strong attention to detail, highly organized and task driven

• Ability to interact with internal and external customers to drive desired results and outcomes

• Flexible and adaptable to new processes and a fast-paced environment of a rapidly growing company

• Highly analytical and detail-oriented with ability to demonstrate command of details

• Work independently, meeting strict deadlines

• Excellent organization and time management skills, with the ability to multitask

• Proficiency in using the following software: Microsoft 365 programs (Word, Excel, Outlook, Teams)

• Comfortable working in a remote position, with a remote team

• Bachelor's degree. Degree must be obtained through an accredited institution, which will be verified.

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. 
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. 
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. 
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. 

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$28.06 - $44.20

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Part timeYes56

FTE PM shift
EOW EOH
Week 1:  Sunday/Tuesday/Friday
Week 2:  Tuesday/Wednesday/Thursday/Saturday

A sign-on bonus is available to applicants who have not received a sign-on bonus from the company for another role within the past 24 months.

Pay Range:

$38.20 - $57.30

Be the Nurse Who Redefines Care.

At Advocate Health, being a nurse means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Nurse community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all.

Your feedback matters. Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Where You Will Work: 

Come join our team at Aurora Psychiatric Hospital in the Adult Inpatient unit

We’re Looking For: 

• Completion of an accredited or approved program in nursing 

• Registered Nurse license issued by the state in which the teammate practices 

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association  

What You’ll Do: 

• As a skilled and compassionate RN, you will play a pivotal role in providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care in accordance with established standards, policies, and procedures.  

• Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum.  

About This Location:  

At Aurora Psychiatric Hospital you can count on the most comprehensive continuum of behavioral health care in the state. Located on a beautiful, 30-acre wooded campus in Wauwatosa, Wisconsin, our facility offers an ideal healing setting for children, adolescents and adults experiencing mental health or substance concerns.

From our landscaped garden areas to our use of pet therapy dogs, we create a patient-focused, healing treatment experience that fosters recovery. You can rest assured that our team’s expertise and compassion will help you or your loved one begin the journey to recovery in a caring, confidential and comfortable environment.

Physical Requirements & Working Conditions

Requires frequent sitting, standing, walking, bending, squatting, reaching, twisting, and lifting throughout the workday. Must safely lift up to 35 pounds and perform patient handling tasks, including pushing/pulling up to 30 pounds and assisting with 150-pound sliding transfers. Requires functional speech, vision, hearing, touch, and fine motor skills for clinical procedures, as well as the ability to operate equipment foot controls. Must be able to respond quickly to changing patient conditions and perform patient safety interventions, including verbal de-escalation and restraints when necessary. Exposure to blood, body fluids, communicable diseases, chemicals, and hazardous waste may occur; appropriate protective equipment must be used. Physical Abilities Testing and additional department-specific requirements may apply.

Ready to Take the Next Step:
Apply Now!
 

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

11906 Advocate Illinois Masonic Medical Center - Environmental ServicesPart timeYes20

5pm to 1:30am, rotating weekends and holidays

Pay Range:

$19.80 - $29.70Major Responsibilities: Scrub, strips, polishes and refinishes floors using appropriate equipment and/or supplies. Operates various types of cleaning equipment, both mechanical and electrical, i.e. ringers, vacuum, electric floor machines, sweepers, etc. 6)Clean or sanitize after emergency spill as requested. 1)Analyzes floor or carpet conditions and determines proper cleaning techniques, following departmetn processes. 2)Maintains hard surface floors and carpets following department process. 3)Exhibits timely and satisfactory completion of all job assignments. 4)Exercises initiative by seeking additional tasks from group leader or other associates when time permits. 5)Uses and maintains equipment, keeping clean and in good repair. Keeps work area in orderly, clean and safe condition. Waste must be disposed of in a timely manner to assure hospital cleanliness. 5)Collects hazardous and medical waste according to hospital processes/DOT/RSPA training provided hazardous and pharmaceutical. 6)Replaces and transports sharps containers to waste staging area. 7)Collects soiled linen. 1)Removal and disposal of rubbish from selected areas, following safety guidelines. 2)Separates regular and recycle trash according to procedure. 3)Operates waste compactors safety and efficiently. 4)Clean and/or sanitizes all garbage/waste disposal containers. Customer Satisfaction-Demonstrates a commitment to satisfying customer needs and exceeding customer expectations. 4)Displays patient and tact when dealing with other hospital personnel. 5)Presents department in a positive manner to all contacts. 6)Maintains courteous and pleasant attitude to patients, families and other contacts. 7)Maintains confidential patient and departmental information. 1)Utilized AIDET with both Internal Customer and External Customers, meeting system goal. 2)Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates. 3)Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations. Provides support for the following services. 1)Arranges furniture for meeting, workshops and community affairs according to specification of responsible department/individual as required. 2)Relocate furniture, equipment, etc., as requested. 3)Completes terminal cleans as needed. Cross-trained on discharge room cleans and OR cleaning to accommodate Hospital needs during peak periods or staffing needs, and complete Housekeeping Aide duties as needed. 1)Completes discharge room clean following hospital process. 2)Completes OR cleaning following hospital processes. Demonstrates commitment to professional growth and competence: 1)Attends all mandatory departmental and hosptial meetings and in-services. 2)Completes annual CBT's required. 3)Follows written department goals and objectives, and review annually with Manager. 4)Seeks education and learning experiences in areas of identified growth needs and review progress during annual evaluation. Maintains responsibility for attendance and punctuality 1)Maintains proper attendance requirement outlined in the Hospital Policy and Procedure Manual. 2)Plans for special days off in advance and submits written requests for time off to department management for approval per departmental guidelines. 3)Requests PTO time in accordance with departmental policy. 4)Provide adequate notice to department management absences, and in a ccordance to departmental policy calls two hours prior tothe beginning of shift. Education/Experience Required: High School Diploma/GED or equivalent work experience 1-2 years experience with prior housekeeping experience preferred Basic computer skills perferred Knowledge, Skills & Abilities Required: Able to operate small electrical equipment i.e., vacuum cleaners Excellenct customer service skills Ability to communicate effectively in English as related to the performance of the essential job activities outlined (including reading and comprehending chemical labels andother safety materials) NA Physical Requirements and Working Conditions: Job responsibilities involve walking, standing, bending, climbing and lifting throughout the work day. Ability to lift up to 35 pounds iwthout assistance. For lifts over 35 pounds, lifting equipment is expected to be used or lift with at least one other associte when available. Unique lifting/movement situations will be assessed on a case by case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

35030 Carolinas Medical Center - Obstetrics/Gynecology: Myers ParkFull timeYes40

Monday - Friday 0800am-5:00pm

Pay Range:

$19.80 - $29.70

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

02405 GCMG CNSA: Rock Hill - Surgery: NeurosurgeryFull timeYes40

FT Rock Hill location, Monday - Friday. 8:00 - 4:30

Pay Range:

$19.80 - $29.70

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

10362 Enterprise Revenue Cycle - West Allis WI ArrivalFull timeYes32

0.8 FTE position (40 hours per biweekly pay period) on second shift, working 8-hour shifts between the hours of 2:00 p.m. to 3:30am. Position will start out in the emergency department and work 3-11:30pm, with the potential of learning other areas that could change the start time.  The position includes an every-other-weekend rotation and participation in a rotating holiday schedule.

Pay Range:

$20.80 - $31.20

A Patient Service Representative (PSR) is often a patient’s first impression of Advocate Health and frequently is the starting point and foundation for all Revenue Cycle functions. That work includes complete and accurate capture of information related to patient demographics, insurance coverage, and patient financial responsibility. The PSR helps prevent the loss of revenue and impacts operating margins through the accuracy and timeliness of their workflows. The PSR ensures mandated regulations are followed and patient satisfaction is optimized. The PSR plays a crucial role in connecting a variety of departments for the overall success of the patient’s experience and the organization’s financial success. Often works without direct supervision present.

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 

• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 

• Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates. 

• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required. 

• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. 

• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. 

• Monitors and works assigned electronic health record work queues, following the department’s approved process. 

Licensure, Registration, and/or Certification Required:

• ​​None 

Education Required:

• ​​High School Graduate. ​ 

Experience Required:

• None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors. 

• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision. 

• Strong attention to detail and accuracy. 

• Excellent customer service skills in a variety of situations. Must have excellent service recovery skills. 

• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. 

• Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor. 

• Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan. 

• Interact with physicians and their staff to resolve issues related to patient care. 

• Collect and manage payments including cash payments and follow security related to cash handling. 

• Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology. 

• Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process. 

• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies. 

• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. 

• Excellent organizational skills. 

• Demonstrated ability to effectively act as a resource to other staff. 

Physical Requirements and Working Conditions:

• ​​​This position may require travel, therefore, will be exposed to weather and road conditions. 

• Responds quickly to patient medical status and emergency situations occurring in clerical areas. 

• CPR certification may be required based on service location. 

• Notary training/licensure may be required as appropriate for service line and/or facility. 

• Operates all equipment necessary to perform the job. 

• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients. 

• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday. 

• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators. 

• Escorts patients to nursing units or outpatient departments as necessary. 

• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly. 

• Must be able to use hands with fine motor skills for keyboard data entry. 

• May be asked to work a flexible schedule at times to meet the needs of the department. 

Preferred Job Requirements:

Experience Required:

• ​​ Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

01450 GCMG Charlotte Pediatrics: Southpark - Pediatrics: GeneralPart timeNo7

8:00am-1:00pm

Pay Range:

$19.80 - $29.70

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

01220 GCMG Dove Internal Medicine: Monroe - Internal MedicineFull timeYes40

Monday - Friday; vary in hours - 7:00am-4:00pm or 8:00am-5:00pm

Pay Range:

$19.80 - $29.70

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

01220 GCMG Dove Internal Medicine: Monroe - Internal MedicineFull timeYes40

Monday - Friday; 8:00am-5:00pm; hours may vary

Pay Range:

$19.80 - $29.70

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.