SUMMARY:

Reporting to the Director of Spiritual Care, works as a member of the Spiritual Care Team to ensure the delivery of an effective and efficient program of Spiritual Care services to patients, their loved ones and staff of all or no faith traditions.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Performs all duties of the Chaplain and demonstrates expertise in Spiritual Assessment of the spiritual needs and resources of patients, their loved ones, and staff with the ability to provide quality spiritual care interventions while working toward appropriate spiritual care outcomes through expert utilization of the Spiritual Assessment model, Outcome-Oriented Chaplaincy.
• Participates in the delivery of a Spiritual Care Program according to the Standards of Practice of the Association of Professional Chaplains.
• Respond in a timely manner to all requests for Spiritual Care services.
• Promote an interdisciplinary approach to spiritual care services including participation on rounds and/or committees as needs are identified.
• Participate in providing appropriate worship opportunities.
• Participate in meeting ritual and sacramental needs.
• Participate in provision of spiritual care education to hospital community as needs are identified.
• Work collaboratively with community clergy and spiritual leaders.
• Records work with patients in electronic medical record according to documentation template based on the Outcome Oriented Chaplaincy model of care.
• Maintains records, prepares reports and composes correspondence relative to duties and responsibilities.
• Participates in departmental and community projects, as assigned.
• Participates in quality assurance activities in accordance to department, hospital and The Joint Commission standards.
• Maintains and enhances professional expertise through educational activities.
• Adheres to Brown University Health, Hospital and departmental policies and procedures to maintain a safe environment of care and follow all laws, regulations, and standards.

MINIMUM QUALIFICATIONS:

 

BASIC KNOWLEDGE:

• A Bachelor's degree is required, master's degree and a minimum of one unit of CPE is preferred.

EXPERIENCE:

• Between six months and one year of clinical experience preferably in a health or mental health setting with an emphasis on populations to be served in the assigned area.
• Computer literacy and a skill level in Microsoft Office Suite of intermediate Word, Excel, and PowerPoint.

INDEPENDENT ACTION:

• Performs independently within department policies and practices. Refers specific complex problems to manager and director where clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY:

• May provide supervision to students.

Pay Range:

$31.00-$51.16

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

M-F 8am-4:30pm

Work Shift:

Day

Daily Hours: 

Per Diem - As required

Driving Required:

No

SUMMARY:

The Pathology Technologist reports to the Pathology Manager. Under general supervision and within department policies and procedures, performs various complex clinical laboratory tests in one or more of the laboratory sections of the Pathology Department.

Work requires a professional level of knowledge in order to read and interpret test results, especially those which are abnormal or atypical. Responsibilities include calibrating instruments, reporting test results, conducting quality controls, and the like.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

Prepares and determines suitable of solutions, reagents and stains following standard laboratory formulas and procedures; may prepare variations of same for special tests.
Performs complex clinical laboratory tests in one or more sections of the Pathology Department, which require a professional level of knowledge in order to monitor testing procedures and parameters, and to interpret and analyze test results. Some examples of tests performed include:
Performs routine and specialized blood tests to:
Type and cross-match blood and assumes responsibility for compatibility between patient and donor.
Isolate and identify any unusual or abnormal blood incompatibility factors and
Identify atypical conditions in blood specimens.
Performs standard hematologic procedures, as well as more specialized and difficult procedures, such as:
Identifying and quantifying all formed elements of blood (i.e. platelets, leukocytes, etc.) and
Identifying coagulation factors.
Isolates microorganisms from a variety of clinical specimens with emphasis on rapid detection of pathogenic organisms using specialized morphological and biochemical methods. Performs antibiotic susceptibility tests.
Performs chemical analyses of body fluids in order to determine conditions, such as level of glucose, sodium potassium, chlorides, carbon dioxide, drugs and alcohol in the blood.
Records and reviews test results for accuracy and prepares test reports; relay test results and/or reports to physicians or others authorized to receive them.
Discusses findings with physicians when necessary.
Assists in the instruction of students and residents and in the orientation of new employees to an assigned laboratory section.
Performs quality control checks on equipment and reagents, records values and uses results to identify potential problems.
Performs new tests and procedures during development stages and makes recommendations for modification and establishment of new tests and procedures.
Monitors equipment operation; sets up and calibrates equipment, troubleshoots operational problems and performs preventative maintenance and minor repairs.
Logs in specimen and maintains records of specimen during tests; walks to patient floors, draws patient blood samples following established procedures and transports specimens to Pathology for testing.
Cleans and maintains laboratory equipment, glassware, instruments, work benches and so forth.

MINIMUM QUALIFICATIONS:

Bachelor's degree in a lab science such as chemical, physical, biological, clinical laboratory science, medical technology or closely related field or equivalent education and experience as defined by CLIA standards.

CREDENTIALS:
National certification by ASCP or equivalent in any of the offered categories such as Medical Laboratory Science, Medical Technology, Microbiology, Chemistry, Hematology, or any other recognized categorical certifications.
OR
Eligible for national certification with laboratory training including completion of a clinical laboratory training program approved or accredited by the ABHES, NAACLS, or other organization approved by HHS
OR
Previously qualified or could have qualified as a technologist as defined by CLIA standards for testing personnel.
The ability to operate equipment and instruments and to perform all procedures and tests within assigned laboratory section and interpret them accurately.
The physical and visual dexterity necessary to conduct and interpret tests.
The physical ability to stand and work at laboratory benches.
Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

EXPERIENCE:
One year experience in a clinical laboratory.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Exposure to odors, infectious materials, toxins and other hazardous substances.
Visual strain is encountered while closely examining specimens.
Regularly required to stand, lift and carry supplies, etc.

Pay Range:

$29.53-$48.72

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M-F 3:00-11:30pm, e/o weekend, rotating holidays

Work Shift:

Evening

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:
Reports to a Pathology Manager or to the Director and is responsible for operational management of the Phlebotomy program at assigned locations.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Interviews applicants for employment.
• Schedules, orients, trains, manages Payroll for, assigns work to, evaluates and, when necessary, authoritatively recommends the employment, discipline and discharge of a subordinate staff of phlebotomy and clerical personnel.
• Implements and interprets established department policies and procedures.
• Develops and recommends policies and procedures specific to phlebotomy program.
• Coordinates with other hospital departments as well as phlebotomy staff to implement changes in policies and procedures.
• Establishes and monitors quality controls for program.
• Monitors and evaluates the quality of work. Monitors the workflow to ensure that procedures, specimens, reports, and the like are efficiently processed according to established quality control standards.
• Coordinates with laboratory to investigate abnormal test results and takes appropriate measures to obtain quality specimen.
• Investigates incidents such as patient complaints or non-adherence to policies and procedures. Takes appropriate action as authorized to resolve, referring more serious clinical matters to supervisor for action. Completes required reports and communicates as necessary with departments involved.
• Provides for clinical experience of phlebotomy and medical technology students. May provide in-services as needed to other hospital personnel (i.e. Nursing) on phlebotomy techniques and policies.
• Regularly performs phlebotomizing of patients including rounds on designated unit.
• Provides technical advice and functional guidance to subordinates on phlebotomy patients, generally assisting with, or performing, more complex procedures.
• Responsible for managing operations of satellite laboratory including phlebotomizing of patients, specimen handling and coordinating the billing process for all phlebotomy procedures in satellite laboratory.
• Maintains department statistics and reports on patients phlebotomized, specimen collection and other department activities.
• Maintains regular contact with other Hospital employees and physicians in communicating testing data, procedures, etc.
• Responsible for ordering and maintaining expendable supplies for Phlebotomy program and satellite laboratory.
• Gathers data and provides assistance in the preparation of budgets for assigned areas. Assists in monitoring and inspecting central and satellite phlebotomy laboratory for compliance with various accrediting regulations (CAP, TJC) and safety standards.
• Collaborates in the development and execution of the annual action plan in alignment with YVS goals and initiatives, ensuring progress is tracked and objectives are met.
• Supports and assists with ongoing RIH/HCH Phlebotomy training programs designed to train CNAs, including coordination and participation in scheduled trainings occurring up to four (4) times per month, as well as facilitating additional one-on-one observation opportunities as needed.
• Reviews and monitors payroll for assigned phlebotomy and training staff, ensuring accuracy and compliance with organizational policies and labor standards.
• Assists in the preparation, review, and analysis of variance reports for the assigned cost center (CC), identifying trends, discrepancies, and opportunities for operational improvement.
• Actively monitors overtime utilization, supports initiatives to reduce incremental overtime (OT), and collaborates with leadership to implement staffing and workflow strategies to improve efficiency and cost control.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

• A level of knowledge generally acquired through completion of a Medical Laboratory Technician program.
• Bachelor’s Degree in Biology, Chemistry or Medical Technology preferred.
• Certification in phlebotomy preferred through the National Pathology Society or National Accrediting Agency for Clinical Laboratory Services.
• The administrative ability to manage the operation of the phlebotomy program, assuring that procedures are efficiently performed and that all quality controls are followed.
• Technical knowledge of phlebotomy procedures in order to function as a technical resource for subordinate employees.
• Interpersonal skills necessary to interface effectively with all levels of personnel within the Hospital.
• Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

EXPERIENCE:

• Three to five years of progressively more responsible work experience is required, including one year of lead or supervisory experience.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Works in a normal patient care environment.
• Exposure to communicable diseases while administering to patients, however chance of injury are minimized by the adherence to established infection control procedures.

Supervisory Responsibilities:

• Up to 45 FTE’s

Pay Range:

$53,060.80-$87,547.20

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

Monday - Friday 6:00am-2:30pm, flex schedule

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

• Performs complete evaluations on patients.
• Orders and interprets appropriate lab, x-ray and special studies.
• Establishes a working diagnosis based upon acquired data.
• Develops a treatment plan for urological conditions in accordance with current urology practice and in conjunction with the urologist.
• Implements therapeutic intervention.
• Provides appropriate follow-up care.
• Exercises judgment on conditions requiring consultation, referral or evaluation by the supervising urologist or other healthcare professionals.
• As part of the care team, sees post-operative patients on behalf of assigned Urologic surgeon. Collaborates with supervising surgeon on patient care as needed.

• Sees follow-up patients and provides problem-oriented intervention for their urological conditions, assists in care, treatment and follow-up as needed.
• Performs and/or assists in office procedures, including transrectal ultrasound (TRUS) volume studies, urodynamics, cystoscopies, post-void residual (PVRs) evals, difficult catheterizations, post-op voiding trails and other necessary procedures.
• Orders and interprets lab, x-ray, special studies and clinical procedures and provides appropriate care and follow-up.
• Performs on-call duties for urology.
• Evaluates, screens and counsels patients on health maintenance and promotes utilization of community resources.
• Manages databases.
• Performs quality assurance.

• Current Rhode Island licensure as a Certified Registered Physician Assistant/Nurse Practitioner.
• Minimum of 2 years acute or ambulatory care experience as Advanced Practice Provider required. Urology experience preferred.
• Current DEA licensure.
• Strong interpersonal skills.
• Desire to learn and work in Urology.
• Interest in continuous learning and willingness to work across several Urologic subspecialties as needed.

Pay Range:

$127,504.00-$161,782.40

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

195 Collyer Street - N/A Providence, Rhode Island 02903

Work Type:

M - F 8am - 5pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:

Reports to Manager, Medication Access Program (MAP). Under the supervision of a pharmacist and direction of a Pharmacy Technician Supervisor or Technician Group Leader, the Ambulatory Liaison, utilizes established MAP processes to facilitate affordable, accessible, and reliable pharmacy services for patients. Interacts effectively and compassionately with patients and families. Acts as an agent of the provider to authorize refills in accordance with established practices, policies, and guidelines. Interacts effectively and professionally with other health care providers at all levels including, but not limited to, providers, nurses, and support personnel. Utilizes the patient’s electronic health record (EHR) to obtain accurate and necessary patient information needed to process prescriptions and payment transactions. Accesses, inputs, and retrieves information using multiple pharmacy system applications.

RESPONSIBILITIES:

Exhibits a friendly, pleasant, and helpful nature demonstrating a strong customer service orientation when interacting with patients, their families, providers, nurses, and support personnel. Maintains and supports pharmacy interdepartmental relationships to ensure seamless transition of patient care from clinic to pharmacy.

Protects and maintains patient confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) guidelines. Collects customer/patient personal information necessary for filling prescriptions, benefits investigation, prior authorization, and/or financial assistance applications. Enters pertinent patient data into appropriate organizational systems to ensure accurate charging for services and processing of insurance billing, payments, and co-pay information.

Participates in the growth of the Brown University Health Pharmacy (LP) patient population through recruitment of ambulatory care patients. Responds to questions relative to cost and availability of medication and pharmaceutical supplies. Informs customers/patients, providers, and support personnel of wait times and any issues regarding drug availability, including advising on the refill authorization process for expired prescription orders.

Encourages patient retention through the development of individual relationships with assigned patients. Proactively contacts patients via phone, in-person, or other supervisor approved modality to assess patient need for medication, including estimations of patient adherence such as medication supply on hand. Assists patients/customers in resolving identified problems. Proactively identifies patients with clinical needs such as questions concerning medications and drug interactions and refers such patients to a pharmacist.

Participates in quality assessment and improvement activities. Assists in identifying improvement opportunities and in the development of new processes. Participates in medication safety initiatives related to LP and uses approved processes for reporting actual, prevented and near miss medication errors.

Under the guidance of a pharmacist and direction of a Technician Supervisor or Group Leader assists in training, onboarding, and supporting fellow staff.

iPrior Authorization and Financial Assistance Services:i

Conducts a benefits investigation for patients, identifies coverage details that the patient or patient’s representative is unable to provide. Navigates the EHR to effectively answer questions and provide documentation as needed for prior authorizations and/or financial assistance application. Performs prior authorizations, appeals, and tier exceptions as necessary, on provider’s behalf, and relays results to patients, families, providers, and pharmacies as appropriate.

Secures treatment related financial assistance for patients whenever possible including, but not limited to, manufacturer assistance programs, discount programs, and nationally recognized foundations. Refers patients to medication manufacturer assistance programs and assists with application to said programs, when applicable. Coordinates submission of financial assistance application between patient, clinic, and providers to ensure all paperwork is submitted appropriately for qualifying patients.

iPrescription Refill Services as an Agent of a Providerii:iii

Acting as the agent of a provider, who is a licensed clinician, employed, or under contract with a Brown University Health affiliated entity and has agreed in writing to participate (Opt-in) in the Brown University Health Medication Access Program (MAP), hereinafter referred to asiProvideri, the Ambulatory Liaison authorizes prescription refills in accordance with the document entitled “Brown University Health Medication Access Refill Guideline”.ii

Acting as the agent of a Provider communicates to Provider’s patients or their pharmacy the Provider’s approval of refills permitted under the Brown University Health MAP.

Using the MAP and the conditions set forth in the “Brown University Health Medication Access Refill Standards” approves prescription refills under certain conditions while requiring further consultation with the prescribing clinician or the assistance of the pharmacist for other requested refills.

Consults the EHR, MAP, and Brown University Health Medication Access Refill Standards prior to authorizing any refill requests.

Confirms that the patient’s Provider has signed a MAP Prescriber Brown University Health Medication Access Refill - Prescriber Opt-in form, giving Ambulatory Liaison’s approval, in advance, to authorize prescription refills.

Approves the prescription refill request if the patient has seen the provider within the specified amount of time, laboratory testing is up to date, and requested medication is on both the medication list in the EHR and the Brown University Health Medication Access Refill Standards.

Reroutes requests to provider, clinical staff, office staff, or pharmacist when defined criteria in “Brown University Health Medication Access Refill Standards” are not met.

Refuses refill requests as per the “Brown University Health Medication Access Refill Guidelines”.

Assists providers in identifying ancillary supplies necessary for select medications including, but not limited to, sharps containers, needles/syringes, alcohol swabs, and bandages.

BASIC KNOWLEDGE:

• iPrior Authorization and Financial Assistance Servicesii:iii
• High school graduate or equivalent degree required. Completion of one to two years of college preferred.
• Maintains current unrestricted Rhode Island Pharmacy Technician II license.
• Holds and maintains current National Pharmacy Technician Certification (CPhT).
• iPrescription Refill Services as an agent of a Providerii:iii
• High school graduate or equivalent degree required. Completion of one to two years of college preferred.
• Holds and maintains current National Pharmacy Technician Certification (CPhT).

EXPERIENCE:

• Minimum one year experience as a pharmacy technician. Commensurate experience in a related field (e.g., benefits management) may be considered in lieu of technician experience. Prior experience with specialty pharmacy services, call center customer service, prior authorization management, and/or patient financial assistance programs strongly preferred.
• Strong customer service presence and verbal and written communication skills necessary to effectively interact with patients, providers, nurses, and ancillary support staff required.
• Solid computer skills including Microsoft Office Suite, web applications, and multiple pharmacy system applications.
• Ability to multi-task and reprioritize as needed while maintaining accuracy and service standards.
• Must obtain within 3 months of hire, and maintain no less than annually thereafter, pharmacy ambulatory liaison competency requirements as demonstrated through completion of the Medication Access Program Competency Checklist, as well as disease state-specific training, accreditation updates, and other operational competencies as required.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Extended periods of time spent sitting.

Work requires the visual acuity and manual dexterity necessary to operate a computer and input data using a typical keyboard and computer mouse to navigate multiple computer monitors.

INDEPENDENT ACTION:

Performs independently within department policies and procedures.

Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

$20.96-$34.61

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

Monday-Friday 8 hour shift between 7am to 6pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No

SUMMARY:

Reports to Manager, Inpatient Pharmacy Operations. Under the supervision of a pharmacist and direction of a technician supervisor or designee, the Pharmacy Technician Trainee hereafter referred to as trainee, will undergo comprehensive training to perform a variety of technical and supportive tasks. The trainee functions as a member of the Pharmacy Team to assist pharmacists in preparing and delivering medications and pharmaceutical supplies in accordance with established policies, procedures, and federal and state regulations. All duties are supervised prior to delivery of medication to patients.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Participates in the Rhode Island Board of Pharmacy (RI BOP) approved Brown University Health Pharmacy Technician Training Program designed to provide theoretical knowledge and practical instruction needed to prepare participants for National Pharmacy Technician Certification (CPhT). Completes all required coursework, exams, and training on time as assigned, while maintaining a passing score.

Coursework and training include a minimum of:

· Didactic coursework 118 hours

· Simulation training 50 hours

· Hands-on training 232 hours

Completes didactic coursework and progresses to simulations, allowing trainees to practice concepts in a non-patient care setting. Upon successful completion of simulations, trainees will demonstrate hands-on application under the supervision of a pharmacist.

Performs only those tasks for which he/she has been trained and in which they have demonstrated proficiency.

Under the supervision of a pharmacist the technician trainee:

Performs general operations related to utilization of the central pharmacy manager (e.g., carousel) for inventory control and distribution of pharmaceuticals and related supplies to automated dispensing cabinets (ADCs) (e.g., Omnicell). Participation includes maintenance, generating and interpreting reports to perform assigning, refilling, and removing medications. Assists in maintaining operating room medication inventory.

Observes and develops an understanding of electronic radio frequency identification (RFID)-enabled inventory management solutions (e.g., Kitcheck).

Observes controlled substances inventory management process in the Pharmacy and throughout the hospital.

Participates in the delivery of medications to patient care areas, clinics, procedural and treatment areas, and operating rooms.

Assists with repackaging and relabeling bulk medications into unit-dose packaging for distribution once approved by a pharmacist, in accordance with existing policies and procedures, and completes accurate documentation for Packaging and Labeling Records.

Aids in the refilling of emergency medication kits for pharmacist review and verification.

Engages in the routine receipt of medications and other pharmaceutical supplies.

Aids in the processing of medication requisitions from departments and laboratories for pharmacist review and verification.

Observes and develops skills to execute the process for reconciliation of patient and department medication charges.

Contributes to routine preventive maintenance to equipment, according to standards for same.

Assists in maintaining the Pharmacy and medication supply areas in a neat and orderly fashion ensuring medications are stored under proper conditions for light, temperature, sanitation, and segregation.

Understands the value of reporting actual, prevented, and near miss medication errors.

Answers the telephone and triages, as appropriate. Demonstrates a strong customer service presence and verbal and written communication skills necessary to effectively interact with internal and external customers.

Demonstrates awareness of United States Pharmacopoeia (USP) Chapter <797> Sterile Compounding Guidelines, USP <795> Pharmaceutical Compounding – Nonsterile Preparations, and USP <800> Hazardous Drugs – Handling in Healthcare Settings and National Institute for Occupational Safety and Health (NIOSH) guidelines and Brown University Heath policies and standard operating procedures.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

High-school graduate or the equivalent or currently enrolled in a high school or vocational training program that awards such diploma or certificate. Must be eighteen (18) years of age or older.

Strong reading comprehension and math aptitude. As part of the interview process, candidates will be required to complete a reading comprehension and math assessment to establish eligibility for onboarding into the training program.

Obtain and maintain Pharmacy Technician I licensure in the state of Rhode Island prior to first day of training. At conclusion of successfully completing training, must schedule and sit for the CPhT exam as soon as possible, and must attain certification within six months of program completion. Upon becoming CPhT certified, must immediately obtain and maintain Rhode Island Pharmacy Technician II licensure.

Possesses basic computer skills including Microsoft Office Suite.

EXPERIENCE:

Experience in customer service, healthcare, or other fast-paced service industry setting preferred.

Technician trainees who have successfully completed training shall be transferred to their permanent job code and receive commensurate pay.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Must have the physical ability to lift, carry, and maneuver medication delivery equipment and pharmaceutical related inventories, requiring the ability to grasp instruments and use finger dexterity.

Work may require extended periods of work time spent standing and walking.

Work requires the visual and manual dexterity necessary to operate a computer to accurately input data into various applications and systems, and to navigate screens on computer monitors.

INDEPENDENT ACTION:

All duties are supervised. Seeks out supervisor whenever questions arise and/or whenever clarification is needed.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

$18.00-$27.13

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

M-F 8:00am- 5:00pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No

SUMMARY: Reports to Pharmacy Manager, Director, or their designee. Under the supervision of a pharmacist and direction of a Pharmacy Technician Supervisor, the Pharmacy Technician Specialist, Inpatient utilizes experience-based knowledge to perform advanced technical functions in preparing, formulating, and packaging medication and pharmaceutical supplies. Assists with coordinating technician activities in assigned areas in keeping with the scope of services provided, assists with workload when necessary. Interacts professionally with providers, pharmacists, nurses, peers, and support personnel. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Within assigned area of Central Operations, Central Sterile Compounding, and Operating Rooms responsibility: Reviews and analyzes operations on an on-going basis. Recommends and implements approved operational changes and new technology, designed to increase efficiency and level of pharmacy services in collaboration with Pharmacy leadership. Establishes effective and timely communication with staff to facilitate the flow of operations. Participates in the recruitment, orientation, in-service training, performance enhancement, competency assessment, and retention of staff in collaboration with Pharmacy leadership. Assists with the coordination of technician activities and workflow in the performance of their normal job duties. Provides resource assistance and guidance. Assists with workload, as needed. Coordinates quality assurance activities. Ensures medication supply areas are neat and orderly, hazardous medications are segregated appropriately, and medications are stored under proper conditions for light, temperature, and sanitation. Participates in quality assessment and improvement activities and medication safety initiatives of the pharmacy and the hospital. Utilizes approved process for reporting actual, prevented and near miss medication errors. Keeps pharmacy leadership apprised of significant personnel or operational issues should any arise. Interacts professionally with providers, pharmacists, nurses, peers, and support personnel. Performs other duties as assigned. Pharmacy Technician Specialist, Inpatient - Central Operations: Assumes responsibility for central pharmacy operations including controlled substance inventory management, operating room medication inventory management, pharmacy, and hospital-wide medication related quality assurance auditing. Assesses and recommends operational workflow enhancements for central operations. Prepares, formulates, and packages medications, including controlled substances, and pharmaceutical supplies under the supervision of a pharmacist and with consideration to the age of the patient populations being served. Assists pharmacy technicians as workload or need arises including, but not limited to, automated dispensing cabinet medication refill or maintenance, pharmacy non-sterile compounding, medication inventory management and delivery. Participates in continuous quality improvement activities related to central operations. Pharmacy Technician Specialist Inpatient - Central Sterile Compounding: Assumes responsibility for central pharmacy sterile compounding of parenteral (including hazardous) medications and other IV solutions under the supervision of a pharmacist. Assumes responsibility for quality assurance audits for sterile compounded medications within the pharmacy and hospital wide. Assumes responsibility for inventory management of sterile compounding related supplies. Ensures the sterile compound ding environment and all equipment are cleaned and maintained under aseptic conditions and in accordance with departmental standard operating procedures. Performs hand hygiene and garbing practices in accordance with department standard operating procedures. Performs sterile compounding of parenteral (including hazardous) medications and other IV solutions under the supervision of a pharmacist. Performs sterile compounding of medications in compliance with United States Pharmacopeia (USP) 797, USP 800, and National Institute for Occupational Safety and Health (NIOSH) recommendations and Brown University Health policies and standard operating procedures. Demonstrates aseptic technique and compounding workflow to new personnel. Coordinates and maintains documentation required for sterile formulations competencies as required. Coordinates and ensures completion and documentation of required daily, weekly, and monthly cleaning of the sterile compounding area, and . Coordinates and ensures completion and documentation of required environmental testing. Ensures documentation is complete, related compounding supplies are restocked, and the IV Services Form binder is replenished with appropriate sheets, weekly. Assists pharmacy technicians as workload or need arises including, but not limited to, pharmacy sterile compounding, chemotherapy, and IV solution inventory management and delivery. Pharmacy Technician Specialist Inpatient - Operating Rooms: Assesses and recommends operational workflow enhancements for operating rooms and peri-operative patient care areas. Participates in continuous quality improvement activities related to operating rooms and peri-operative patient care areas. Assists with optimization of medication inventory in automated dispensing cabinets (i.e., Omnicell, A-Station) located in the operating rooms and peri-operative patient care areas. BASIC KNOWLEDGE: High school graduate or equivalent degree. Completion of one to two years of college preferred. Holds and maintains current unrestricted Rhode Island Pharmacy Technician licensure and National Pharmacy Technician Certification (CPhT) EXPERIENCE: Minimum 2 years of experience as a pharmacy technician, including 1 year in a similarly diverse and operationally complex healthcare environment. Must possess solid computer skills including Microsoft Office Suite, as well as email, Teams, and calendar applications. Must be comfortable using internet web applications and multiple pharmacy system applications. Strong customer service presence and verbal and written communication skills are necessary. Work is exacting and requires the ability to maintain attention to detail in a high paced environment to avoid errors in medication dispensing. Must be able to multi-task and reprioritize as needed while maintaining accuracy and service standards. Additionally,the Pharmacy Technician Specialist Inpatient - Central Sterile Compounding must obtain, within 2 months of hire, and maintain no less than semi-annually thereafter, internal IV and oncology credentialing as demonstrated by successful completion of current competency assessments. none MINIMUM QUALIFICATIONS: WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Must have the physical ability to lift, carry and maneuver medication delivery equipment and pharmaceutical related inventories, requiring the ability to grasp instruments and use finger dexterity. Work may require extended periods of time spent standing and walking. Work requires the visual acuity and manual dexterity necessary to operate a personal computer, to accurately input data into various applications and systems, and to navigate screens on computer monitors. New hires into this position must successfully pass a drug screen in conformance with Rhode Island State Law. INDEPENDENT ACTION: Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required. SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$19.97-$32.96

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

M-F 8:00am-5:00pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: Reports to Director Specialty Pharmacy, or Ambulatory Manager as applicable. Under the supervision of the Pharmacist-In-Charge, Senior Clinical Pharmacist Specialist, or Clinical Coordinator as appropriate coordinates pharmacy clinical programs including, but not limited to, pharmacotherapeutics, pharmaceutical care, drug information services and pharmacoeconomics. Collaborates with multidisciplinary care providers to monitor, assess, recommend changes, and optimize medication use in area of therapeutic specialty. Serves as a subject matter expert and real-time go to resource in area of specialty. Participates in the development of therapeutic drug policy and implements corrective strategies necessary to contain drug costs in specified patient settings and/or within therapeutic classes. Monitors pharmacy clinical services through continuous quality improvement activities to ensure that customer expectations are met or exceeded. Provides input for the development and implementation of policies, procedures, and budgets for the pharmacy services clinical practice setting Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Coordinates and oversees new and established pharmacy clinical services within scope of practice. Establishes priorities for effective patient care and clinical pharmacy services within the scope of existing departmental and organizational policies. Provides patient care and education, through comprehensive medication reconciliations, medication-related patient counseling, plan of care adherence counseling and support, and general health education coaching and support. Emphasizes the safe and effective use of medications, identifies potential drug interactions, and performs other related activities. Facilitates provision of resources to maximize patients’ medication therapy success with consideration to the patient’s social determinants of health. Coaches professional staff (home medical team, other practitioners, and providers) on pharmaceutical care and pharmacoeconomic principles, facilitating safe and cost-effective medication use practices within the integrated care delivery model. Provides support for patients enrolled in the Brown University Health Specialty Drug Patient Management Program (SDPMP) and those covered by Brown University Health-affiliated accountable care organizations in accordance with the policies and procedures of the respective patient care program. Appropriately documents patient encounters, interventions, and plans of care in the electronic health record (EHR). Participates in the development, implementation, and integration of patient-focused medication therapy management and pharmaceutical care services. Reviews and analyzes proposed clinical services recommending and implementing changes, allocation of resources, recent technologies etc., to increase the efficiency and level of pharmaceutical care provided. Implements, interprets, and provides consultation for policies, procedures, and standards of practice related to medication use. When practicing under a collaborative practice agreement, follows practices consistent with services delineated in the agreement, and ensures compliance with existing state and federal regulations. Ensures that pharmacy clinical services and programs support established standards of care, meet, or exceed patient care quality standards, and consider the aging processes and human developmental stages (neonate, child, adolescent, adult, geriatric) of the patient populations served. Serves as a subject matter expert and real-time go to resource in area of specialty. Maintains current professional competence in area of specialty, including new medications, disease management standards, patient care practices, and innovative technology, by participation in ongoing independent study, and membership and participation in professional organizations. Attends and participates in continuing education activities, trains, and retrains as needed. Effectively communicates with staff, management, and customers to facilitate the timely flow of drug information. Provides accurate communication, both written and verbal as appropriate. Works with Brown University Health’s Pharmacy and Therapeutics (P& T) Committee to establish protocols for drug therapy management and collaborative practice. Monitors drugs and/or therapeutic classes targeted for review and implements corrective strategies to optimize drug use in compliance with clinical usage guidelines. Participates in quality management and quality improvement activities, practice performance improvement initiatives, and quality measures; identifies opportunities for improvement where systems modifications could result in operational advancements and efficiencies. Leads or participates in relevant committees, task forces, and performance improvement teams as assigned. Participates in development of a strategic vision for the department in the clinical practice setting, including short and long-term goals, in consideration of Brown University Health’s mission of “Delivering health with care,” and its values of compassion. accountability, respect, and excellence. Provides input to assist in the development of effective drug budgeting and allocation of resources through application of pharmacoeconomic principles and methods to achieve defined goals and objectives. Monitors drug utilization projections and recommends corrective strategies as appropriate. Participates in determining the qualifications and competence of department personnel and in the development of tools and standards to establish and improve staff competency levels in areas of therapeutic specialty. Participates in orientation of new employees, in-service training, and continuing education programs. Participates in the education and training of pharmacy residents, pharmacy interns, nurses, physician assistants, medical students, and residents. Provides didactic lectures as assigned. Serves as a preceptor for pharmacy residents and interns, completes applicable competency and evaluation documentation. Provides oversight for pharmacy internship rotations. Presents formal lectures to pharmacists, other health professionals and the lay public as assigned. Supports department academic affiliations, including serving as adjunct clinical faculty and providing lectures for colleges of pharmacy, nursing, and physician assistant programs as assigned. Conducts pharmacy practice research, clinical research, and data-related research in alignment with Brown University Health’s mission, goals, and priorities; authors original research-based abstracts, scientific, and scholarly papers and submits for publication and/or presentation in accordance with departmental policies and procedures. Prepares papers for presentation at professional organization meetings, submits manuscripts for publication in professional journals, and authors articles for publication on the Pharmacy Web site. Performs immunizations and/or medication administrations in accordance withthe Commonwealth of MassachusettsBoard of Pharmacy Rules and Regulationsand/or theRhode Island Board of Pharmacy Rules and Regulations, dependent on specific position and responsibilities. Performs other duties as assigned. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited college of pharmacy. Prior to start date, as applicable to job location, possesses either: Current unrestricted licensure as registered pharmacist in the Commonwealth of Massachusetts. Or Current unrestricted licensure as a licensed pharmacist in the State of Rhode Island or 90-day temporary pharmacist licensure in the State of Rhode Island. If licensed as a 90-day temporary pharmacist, obtains full licensure prior to expiration of 90-day temporary pharmacist license, then possesses and maintains current unrestricted licensure as licensed pharmacist in the State of Rhode Island. Within 6 months of start date, for positions that perform immunizations or medication administrations in accordance with Rhode Island Board of Pharmacy Rules and Regulations or the Commonwealth of Massachusetts, must possess and maintain an American Council for Pharmacy Education (ACPE) approved Immunization Certification and American Heart Association Basic Life Support (BLS) Certification. EXPERIENCE: Successful completion of Post Graduate Year 2 (PGY-2) Residency from an accredited program in area of specialty and national board certification in area of specialty within 1 year of hire. Two years clinical experience, knowledge, and development may be considered in lieu of formal training, in which case national board certification in area of specialty or Pharmacotherapy will be required within 1 year of meeting board certification eligibility requirements. Effective interpersonal and communication skills, both written and verbal, to interact appropriately with colleagues and others. Effective organizational and presentation skills.

Pay Range:

$110,302.40-$182,000.00

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Hawthorn Medical Associates-NDartmouth-535 Faunce Corner Rd - 535 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type:

M-F 8 hour shift between 7am-6pm based on clinic schedule and needs

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:

The Sr. Medical Technologist reports to the Pathology Manager. Is assigned individually and may include responsibility for overseeing the operations and personnel performing testing in a specific laboratory section. Performs non-routine and/or includes specialized tests and analyses. Such tests and analyses require the regular application of advanced problem solving and/or research skills due to their unusually difficult and complex nature and/or their innovative and developmental nature. Individuals will be assigned to a specific laboratory section or discipline.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

Prepares and determines suitability of solutions, reagents and stains following standard laboratory procedures; may prepare variations of same for special tests.

Applies an advanced level of knowledge and/or experience in a specific laboratory section in order to conduct and interpret routine, specialized and/or innovative tests and analyses.

Participates in research projects within assigned laboratory section as well as the review, analysis, development and implementation of new and improved clinical laboratory procedures and techniques.

Utilizes advanced knowledge in order to function as a technical resource person for other technical personnel within the Specialists’ area of specialization, providing guidance and direction in resolving difficult problems, such as discerning the cause of unusual or atypical reactions, setting up complex testing procedures, trouble-shooting equipment and instrumentation malfunctions, defining testing parameters and the like.

Regularly reviews technical/professional literature (i.e., journals, research papers, books, etc.) on topics pertinent to area of specialization in order to remain current on new procedures, innovations, etc.

May periodically contribute topics to professional journals, etc. presenting research ad opinions within area of specialization.Regularly provides for the clinical education and experience of students and residents within area of specialization.

May conduct formal classroom sessions to students and others presenting topics, analyses, technical background information, etc. from area of specialization.

May interview and make recommendations for selection of staff.

May participate in performance reviews of staff.

May perform many of the duties of a Pathology Technologist when required.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree in Medical Laboratory Science, Medical Technology, or closely related field or equivalent education and experience as defined by CLIA standards. National certification (or eligible) in Medical Laboratory Science or Medical Technology by ASCP or equivalent.

Advanced or Master’s Degree work in the area of specialization is desired but specialized knowledge can also be obtained through equivalent work experience.

The ability to operate equipment and instruments and to perform all procedures and tests within assigned laboratory section and interpret them for accuracy.

Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

EXPERIENCE:

One year job related (specialized) work experience, in addition to any equivalent work experience required to offset formal training at the Masters level.

Works in a laboratory environment, exposed to infectious materials, toxins and other hazardous substances.

The physical and visual dexterity necessary to conduct and interpret clinical laboratory tests.

The physical ability to work standing or at laboratory benches and to lift supplies, etc.

Pay Range:

$32.56-$53.71

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M-F 7am-3:30pm, rotating weekends/Holidays

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:
Under supervision of the Manager Laboratory Outreach Services or guidance of the Lead Phlebotomist, performs responsibilities associated with obtaining blood and various other patient specimens in accordance with department procedures. Obtains samples ordered by physicians for routine and specialized tests on assigned unit. Takes samples from pediatric and adult patients on outpatient units. Transports specimens and completes basic records. Fosters patient and family centered care and nursing services in accordance with the Brown University Health and The Miriam Hospital’s mission, vision, values, with consideration of the life span, including all developmental stages as well as cultural patterns.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Performs various functions associated with the computer system to assure proper collection and documentation of patient specimens.
• Patient Registration including Patient Identification and verification, Patient Look-up, enter patient demographics, insurance information, guarantor, PCP, ordering provider, order tests, enter diagnostic codes, ordering provider following established policies and procedures for patient identification and verification, registration, test orders, medical necessity, and document scanning.
• Manage Advanced Beneficiary Notice (ABNSN) to include obtaining supporting diagnostic codes, document review, patient signature, document management and scanning.
• Performs related clerical activities such as medical necessity follow-up, sorts and files records, daily checklists, answering phones, report delivery, receiving patient into clinical treatment area, as necessary.
• Maintains/monitors standing orders for expiration and renewals confirming tasks are followed through to completion.
• Provides patient with forms for test, gives instructions regarding any special preparation necessary prior to specimen collection test or appointment. May contact additional patient information to complete patient records.
• Schedules venipunctures or capillary blood punctures according to priority and type of test, such as timed studies. Utilizes computer-generated collection labels and references Pathology Handbook as necessary to ensure collection of specimens is in accordance with established procedures, i.e., specimens are collected in proper containers and meet special collection requirements as appropriate. Duties are performed according to hospital policy and observance of universal precautions.
• Verifies identity of patient following established procedures and proper patient preparation prior to venipuncture such as fasting or special diet.
• Obtains blood samples from patient according to venipuncture or capillary puncture technique. Alerts nursing staff or supervisor to any deviations from puncture or adverse patient condition. May collect other types of specimens (throat culture etc.). May require processing of samples to include centrifuging samples and specimen tracking.
• Obtains samples for specialized tests (thyroid Releasing hormone, therapeutic drug monitoring, and D-Xylose tolerance). Verifies volume and timing of dosage. May monitor patient as assigned to observe reactions, including Diaphoresis, sleeping, etc.
• May be required to perform bleeding times.
• Labels, wraps and transports samples according to type and urgency of sample. Maintains records on sample procurement.
• Performs duties according to hospital policy and universal precautions.
• Performs various functions associated with the computer system to assure proper collection and documentation of patient specimens.
• Register patients and order tests following established policies and procedures for patient identification and verification, registration, test orders, medical necessity and document scanning.
• Performs related clerical activities such as, sorts and files records, daily checklists, answering phones, report delivery, receiving patient into clinical/treatment area and as necessary, interviews patient to obtain insurance, biographical and medical information to complete registration records.
• Provides patient with forms for test, gives instructions regarding any special preparation necessary prior to test or appointment. May contact patient to return and repeat tests. May contact outside agency physician office to obtain additional patient information to complete patient records. All essential functions performed in this position reflect the age specific needs of the patients.
• Follows established procedures, guidelines and protocols when obtaining samples at the patient’s home.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION:

• High school diploma or GED required.
• Phlebotomy certificate through National Accrediting Agency for Clinical Laboratory Sciences and/or completion of a Phlebotomy certificate program to include formal internship demonstrating 100 successful venipunctures.
• In lieu of internship, 6 months of phlebotomy experience may be considered.
• In lieu of phlebotomy certification, 5 plus years direct phlebotomy experience may be considered.

EXPERIENCE:

• Ability to perform venipuncture techniques and capillary puncture on adults, children and infants.
• Interpersonal skills to obtain and provide information to patients and to explain procedures effectively in order to allay fears and anxiety.
• Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Clerical skills to prepare and maintain records and reports, including keyboard skills to enter access information.
• Familiarity with blood collector equipment, anticoagulants, special precautions and interference.
• Ability to distinguish chromatic colors.
• A Phlebotomy certificate required.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENT:

• Works with in-patient care environment with considerable walking between units and where some physical effort may be required to deal with patients who are uncooperative.
• Some exposure to odors when handling specimens.
• Exposure to communicable diseases while administering to patients, however chance of injury is minimized by the adherence to established infection control procedures.
• Manual dexterity to perform venipunctures.

SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Cranston-1500 Pontiac Avenue - 1500 Pontiac Avenue Cranston, Rhode Island 02920

Work Type:

Sundays only from 8:00 am to 12:00 pm

Work Shift:

Weekend

Daily Hours: 

4 hours

Driving Required:

No

SUMMARY:
Under the general supervision of the Pathology Manager and in accordance with Hospital and department policies and procedures, performs a variety of duties to provide for pre-analytical specimen processing, patient registration, test ordering and specimen distribution within laboratories. Perform a variety of functions on laboratory and hospital computer systems.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Receives specimens for pre-analytical processing (i.e., spinning of bloods, aliquoting of samples, patient registration, test ordering, generating bar code labels, verifying proper labeling of specimens, specimen distribution within laboratories and result inquiry.)
• Maintains logbooks and similar documents as required.
• In conjunction with technologist, checks specimens to identify any requiring special handling or processing due to specimen requirements, testing procedures, sample condition and/or patient diagnosis.
• Contacts patient care units, departments and physician offices as necessary to clarify testing requests, to notify of samples needing to be redrawn, to prioritize tests to be run if specimen quantity is insufficient for tests requested.
• Answers central telephone line for laboratories. Resolves issues and answers questions within the scope of authority or directs to appropriate person after assimilating sufficient background information. Responds to general and specific inquiries related to patient specimen and culture reports and availability of test procedure. Assists with both verbal and faxing of test results.
• Responds to and assists in tracking and resolution of lab related problems and concerns requiring knowledge of various laboratory procedures, practices and specimen handling requirements.
• Accepts and prepares transfer packing lists between affiliate hospitals.
• Receives test results from laboratory sections.
• Phones patient care units or physician offices with “stat” laboratory results.
• Prepares and maintains detailed records of lab procedure requests and results; enters ICD-9 coding in Brown University Health computer system, Laboratory Information System (LIS) and/or Health Information System (HIS), submitting appropriate forms to update physician information in computer system and maintaining inventory and working stock.
• Maintains subject/data confidentiality by adhering to Brown University Health’s Confidentiality Policy.
• Performs all duties in a timely manner.
• Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives.
• Performs other related duties, as required.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

• Level of knowledge normally acquired through completion of high school with course work in Biology and Chemistry.
• Applies standard precautions.
• Organizational and clerical skills to maintain a variety of logs and records. Computer skills. Ability to track and assist in resolution of problems and concerns when answering central telephone line.
• Interpersonal and communication skills to exchange factual information with physicians, nurses, external laboratories, etc., regarding laboratory services, test results and test procedures.

EXPERIENCE:

• One year experience performing similar duties successfully in another institution or one-year on-the-job training under supervision at The Miriam Hospital.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Sits, stands and walks intermittently throughout the day.
• May be exposed to odors, chemicals, and infectious materials when handling laboratory specimens.
• Hazards are minimized by following established universal precautionary procedures.

Pay Range:

$18.00-$25.82

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

M-F 2-10:30pm with possible rotating weekends and holidays

Work Shift:

Evening

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:
Under the general supervision of the Pathology Manager and in accordance with Hospital and department policies and procedures, performs a variety of duties to provide for pre-analytical specimen processing, patient registration, test ordering and specimen distribution within laboratories. Perform a variety of functions on laboratory and hospital computer systems.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Receives specimens for pre-analytical processing (i.e., spinning of bloods, aliquoting of samples, patient registration, test ordering, generating bar code labels, verifying proper labeling of specimens, specimen distribution within laboratories and result inquiry.)
• Maintains logbooks and similar documents as required.
• In conjunction with technologist, checks specimens to identify any requiring special handling or processing due to specimen requirements, testing procedures, sample condition and/or patient diagnosis.
• Contacts patient care units, departments and physician offices as necessary to clarify testing requests, to notify of samples needing to be redrawn, to prioritize tests to be run if specimen quantity is insufficient for tests requested.
• Answers central telephone line for laboratories. Resolves issues and answers questions within the scope of authority or directs to appropriate person after assimilating sufficient background information. Responds to general and specific inquiries related to patient specimen and culture reports and availability of test procedure. Assists with both verbal and faxing of test results.
• Responds to and assists in tracking and resolution of lab related problems and concerns requiring knowledge of various laboratory procedures, practices and specimen handling requirements.
• Accepts and prepares transfer packing lists between affiliate hospitals.
• Receives test results from laboratory sections.
• Phones patient care units or physician offices with “stat” laboratory results.
• Prepares and maintains detailed records of lab procedure requests and results; enters ICD-9 coding in Brown University Health computer system, Laboratory Information System (LIS) and/or Health Information System (HIS), submitting appropriate forms to update physician information in computer system and maintaining inventory and working stock.
• Maintains subject/data confidentiality by adhering to Brown University Health’s Confidentiality Policy.
• Performs all duties in a timely manner.
• Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives.
• Performs other related duties, as required.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

• Level of knowledge normally acquired through completion of high school with course work in Biology and Chemistry.
• Applies standard precautions.
• Organizational and clerical skills to maintain a variety of logs and records. Computer skills. Ability to track and assist in resolution of problems and concerns when answering central telephone line.
• Interpersonal and communication skills to exchange factual information with physicians, nurses, external laboratories, etc., regarding laboratory services, test results and test procedures.

EXPERIENCE:

• One year experience performing similar duties successfully in another institution or one-year on-the-job training under supervision at The Miriam Hospital.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Sits, stands and walks intermittently throughout the day.
• May be exposed to odors, chemicals, and infectious materials when handling laboratory specimens.
• Hazards are minimized by following established universal precautionary procedures.

Pay Range:

$18.00-$25.82

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

M-F 8-4:30am with possible rotating weekends and holidays

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: SUMMARY:Under the supervision of the Registered Nurse and within hospital and department policies and procedures, assists in caring for patients and/or families from admission to discharge.DEFINITION:A nursing assistant is a paraprofessional trained to provide personal care and related health care and assistance to individuals who are sick, disabled, or infirm, and who are residents of or receiving services from health care facilities or agencies licensed by the state and holds a license as a nursing assistant issued by the Department of Health. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Duties of Nursing AssistantsCollaborate with Registered Nurse to organize work and set priorities. Under the supervision of the Registered Nurse, performs:1. white-space:pre Personal Care Skills2. white-space:pre Basic Nursing Assistant Skills: As outlined by the Rhode Island Department of Health Professional Licensing and Facility Regulation.3. white-space:pre Rehabilitation Skills: Performs daily activities of living, ambulates patient as appropriate4. white-space:pre Maintenance of Safe Environment: Reports unsafe conditions/situations to Registered Nurse, manager, or supervisor; reports equipment in need of repair and removes from service.5. white-space:pre Recognition of and Reporting Signs and Symptoms: Communicates all pertinent patient observations to the Registered Nurse.6. white-space:pre Safety: Maintains quality assurance and infection control, in accordance with established hospital and department policies, procedures and objectives. Accurately documents data in the EHR, patient care flowsheet, clinical data records; demonstrates ability to perform responsibilities in emergency/code situations. May function as a patient observer.Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:NA candidate must obtain professional license within 15 days of hire. Any hands-on patient contact must be supervised by a licensed RN professional.Current Rhode Island license as a Nursing Assistant.High school graduate or its equivalent preferred.Ability to perform basic computer skills.Certified in American Heart Association Healthcare Provider Basic Cardiac Life Support (BLS).Demonstrates knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.EXPERIENCE:One-year experience as a Nursing Assistant preferred.WORKING ENVIRONMENT AND PHYSICAL CONDITIONS: Works in healthcare environments such as acute care hospitals, physicians’ offices, and ancillary health care enterprises. Prolonged sitting, standing, and walking. Repeated bending, squatting, and stooping. May be required to lift/turn patients and equipment.INDEPENDENT ACTION:Works under the supervision of the Registered Nurse within the scope of hospital and department policies and practices and the Rhode Island Department of Health Professional Licensing and Facility Regulation.Refers specific, complex problems to supervisor where clarification of department policies and procedures may be required.SUPERVISORY RESPONSIBILITIES:None.

Pay Range:

$18.00-$25.82

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

per diem, as needed, Sun-Sat

Work Shift:

Day

Daily Hours:

Per Diem - As required

Driving Required:

Yes

SUMMARY: Performs Nuclear Medicine procedures as prescribed by physician. Operates imaging equipment in a safe manner and obtain high quality diagnostic images. Prepares procedure room, medications and supplies as needed. Performs Quality Controls functions in the department. Practices Saint Anne's Hospital Customer Service standards. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: KEY RESPONSIBILITIES: Collects information by interview from patient, staff, etc. to ensure appropriateness of procedure. Appropriately documents all patient doses. Prepares room and patient for procedure, assuring all needed equipment is available prior to the start of the exam. Properly identifies oneself to the patient prior to the procedure. Consistently and accurately performs quality control on all appropriate equipment. Received and documents appropriately all radio-pharmaceuticals in accordance to the state regulations. Notified appropriate personnel of shortages of supplies, or any problems in the department such as equipment malfunction or staffing or scheduling issues. In the absence of supervisory personnel, assumes the responsibility of the department and notifies appropriate personnel as needed. Readily and willingly contributes to the team approach in order to provide the best possible patient care and services. Demonstrates a good working knowledge of the cameras and computers, selecting the appropriate acquisition parameters and adjusting when necessary to obtain the best possible study. Demonstrates the ability to schedule exams to provide the best patient flow. Wears ring and body badge as required. Performs radiation surveys and wipe tests and appropriately documents with 100 % accuracy. Checks all doses for correct labeling prior to administering to patient. Appropriately disposes radioactive waste and documents. Performs veno-puncture in compliance with hospital policy. Demonstrates the ability to reconstruct and process all procedures done in the department. Answers the telephone in a professional manner, identifying oneself and the department at the start of the call. Employee will comply with the principles of Infection Control and Aseptic Technique. Management of Time and Resources: Completes work assignments within an acceptable time frame. Uses time and resources to the best possible advantage for successful completion of job responsibilities. Develops and maintains efficient working relationships. Is reliable in respect to attendance. Is reliable in respect to punctuality. Recognizes the importance of team efforts and partners with others to achieve positive outcomes. MINIMUM QUALIFICATIONS: REQUIRED QUALIFICATIONS: Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training). Attends and participates in staff meetings and inservices and/or reviews documentation as required. Assists in the orientation of others and actively participates in mentoring. Performs analytical and decision making functions with minimal supervision. Recognizes and seeks assistance/consultation when appropriate. Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues. Possesses awareness of programs/services provided by Hospital and where they are located. Is cooperative in interactions, treating customers with courtesy, respect and compassion. Is patient when responding to questions and answers questions appropriately. Responds to requests in a timely manner. Handles interruptions in a skillful way. Maintains a professional appearance and demeanor. Strives to prevent/resolve customer concerns to the customer's satisfaction. EDUCATION: Documented training and experience in Nuclear Medicine. Current BLS certification Current ARRT registered certification in Radiography with RT (N) designation and/or current NMTCB registered certification in Nuclear Medicine Technology with CNMT designation. Current Massachusetts DPH Radiologic Technologist Nuclear Medicine license. For technologists performing SPECT-CT: Current Massachusetts DPH Radiologic Technologist Nuclear Medicine license SPECT-CT endorsement and/or credentials stating a modified certification course for SPECT-CT has been completed and/or Current ARRT certification with Radiology (R) designation.

Pay Range: 

$41.08-$60.53

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type:

days

Work Shift:

Day

Driving Required:

No

Union:

1199 Seiu United Healthcare Workers East

Position Summary

Under general supervision and in accordance with established protocols and procedures, the Ultrasound Technologist operates ultrasound imaging equipment to obtain high-quality diagnostic images used by physicians in the diagnosis and treatment of disease and injury. This role is responsible for providing exceptional patient care while ensuring all imaging studies are completed accurately, efficiently, and in compliance with departmental, organizational, and regulatory standards.

Brown University Health employees are expected to model the organization's values of Compassion, Accountability, Respect, and Excellence, which guide interactions with patients, families, colleagues, and the community. Employees are also expected to demonstrate the core Success Factors of Instilling Trust, Valuing Differences, Maintaining Patient and Community Focus, and Collaborating Effectively.

Key Responsibilities

• Operate ultrasound imaging equipment to perform diagnostic examinations and obtain high-quality images for interpretation.
• Prepare patients for procedures by reviewing medical histories, explaining exam processes, and positioning patients appropriately to ensure accurate imaging results.
• Select appropriate imaging techniques and follow department protocols to provide complete and accurate studies.
• Document examination findings and provide preliminary observations to the interpreting Radiologist.
• Maintain knowledge of disease processes, anatomy, and patient care needs to produce clinically relevant diagnostic images.
• Communicate clearly and compassionately with patients while respecting confidentiality, dignity, privacy, and ethical standards.
• Maintain examination rooms, equipment, and supplies in a clean, organized, and safe condition. Notify appropriate personnel when supplies require replenishment.
• Participate in quality assurance and quality improvement initiatives and utilize cost-conscious practices when appropriate.
• Demonstrate flexibility in meeting staffing needs, including shift coverage and overtime requirements.
• Exercise sound judgment and independent decision-making in a fast-paced clinical environment.
• Utilize aseptic and sterile techniques when assisting with invasive procedures and support physicians and radiologists during such procedures as needed.
• Maintain inventory and organization of supplies required for invasive and specialty procedures.
• Foster positive working relationships and effective communication with departmental staff, providers, patients, and community partners.
• Operate and maintain proficiency with all imaging equipment, information systems, scheduling applications, and reporting systems required for patient care.
• Report equipment malfunctions promptly and coordinate service and repair requests as necessary.
• Complete all required documentation, including verification of physician orders, coding requirements, and exam-related records.
• Stay current with advancements in ultrasound technology, imaging techniques, and professional standards through continuing education and professional development activities.
• Attend departmental meetings, educational sessions, and mandatory training programs.
• Provide guidance and instruction to students and other assigned staff as directed by leadership.
• Assist in the indirect supervision of support personnel.
• Perform additional duties and responsibilities as assigned.

Required Qualifications

• Strong interpersonal and communication skills with the ability to effectively interact with patients who may be experiencing physical discomfort or emotional stress.
• Demonstrated analytical and technical skills necessary to perform diagnostic sonography procedures and apply knowledge of anatomy, physiology, and imaging techniques.
• Professional appearance and demeanor consistent with organizational standards and dress code requirements.

Education and Certification

• ARDMS Certification required, or ARDMS eligible, defined as: Graduate of an accredited ultrasound program, and Minimum of 12 months of full-time clinical ultrasound experience.

Working Conditions

• Must adhere to OSHA regulations and all organizational safety standards.
• Must possess the knowledge and ability to respond appropriately to patient emergencies, fire safety situations, and other emergency events.
• Position requires frequent standing, walking, reaching, bending, kneeling, crouching, climbing, balancing, and other physical movements associated with patient care.
• May occasionally be required to sit for extended periods.
• Exposure to infectious diseases, blood, bodily fluids, and other healthcare-related hazards may occur.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Pay Range:

$39.56-$65.28

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

531 Faunce Corner Road - 531 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type:

Days-Rotating eve's and weekends

Work Shift:

Variable

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: Provides telephonic triage and document review services that require clinical judgement and interpretation and acts as a liaison between the patient, care team(s), and their primary care provider. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Reviews and triages telephone encounters, calls, and messages from patients and de-escalates or escalates to the appropriate care team or clinicianPrioritizes urgent medical triage to patientsProvidestimely assessment for smart scheduling into clinician scheduleReviews lab results, imaging results, consultation notes, and clinical summaries and identifies those that need to be directed to the respective clinicians for reviewEffectively communicates with appropriate disciplines involved in the care of patients, and provides information and recommendations to providersDevelops professional working relationships with health care providers and facilities, generating an open flow of information and support of home care goalsPromotes effective working relationships with nursing personnel, the management team and health care providersDetermines individual patient needs for services, referrals and training and provides patient education as necessary on plan of careAttends required meetings and huddlesSeeks guidance and resources, when necessary, in care and treatment of patientsProvides guidance and direction to colleagues and acts as a resource/mentor for nonclinical staffCoordinates team based care in the absence of the Program ManagerComplies with federal and local confidentiality laws, including HIPAA, ensuring patient privacyAdheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients’ demographic, clinical and financial informationPerforms other job-related duties as assigned MINIMUM QUALIFICATIONS: Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.Education and ExperienceGraduate of an accredited school of nursingCurrent Rhode Island RN license in good standing3-5 years of appropriate nursing experienceKnowledge, Skills, and AbilityCapacity to collaborate with colleagues and teammates as necessary to ensure quality workAbility to work both on a team and independently,with the capability to self-directAbility to use technology with proficiency in electronic medical record (EMR) platforms and Microsoft Office applications such as: Outlook, Excel, and Word116457852 class=has-tooltipAbility to function well in a high-paced and at times stressful environmentCapacity to multi-task, think critically and problem solveClear assessment, creativity, judgment, and decision-making skills116457335 class=has-tooltipAbility to take initiative, organize, prioritize, andfollow through with work assignments assuring fulfillment of plans and goalsExcellent communication skills – both verbal and writtenAbility to maintain quality, safety, and/or infection control standardsAbility to perform standard clinical procedures according to established protocolsAbility to maintain professionalism andprovide superior customer service to allPhysical RequirementsThis role works primarily in a remote capacity and has daily communications through virtual meetings, some time in the office may be required for meetings, trainings, etc.

Pay Range:

$74,256.00-$148,512.00

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

M-F 8a-4:30p

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No

Position Summary

The Surgical Scheduling Coordinator reports to the Ambulatory Clinical Manager and/or Practice Manager and is responsible for coordinating and scheduling surgical procedures, pre-admission testing, and related appointments across multiple hospital operating rooms and healthcare facilities. This role serves as a key liaison between physicians, patients, hospital departments, and insurance providers to ensure a seamless surgical experience while maintaining the highest standards of patient care and service.

Brown University Health employees are expected to model the organization's values of Compassion, Accountability, Respect, and Excellence, which guide interactions with patients, colleagues, and the communities we serve. Employees are also expected to demonstrate the core Success Factors of Instilling Trust, Valuing Differences, Maintaining Patient and Community Focus, and Collaborating Effectively.

Key Responsibilities

• Coordinate and schedule surgical procedures for all OBGYN Associates physicians, including elective, urgent, robotic, and non-robotic surgeries, in accordance with hospital guidelines and physician preferences.
• Manage physician operating room block schedules, maximize utilization of assigned block time, release unused blocks as appropriate, and secure additional operating room time when needed.
• Coordinate surgical assistant coverage and related case requirements.
• Serve as a resource for physicians and practice staff regarding operating room schedules, hospital policies, and procedural requirements.
• Communicate all surgical schedule changes to physicians, operating room personnel, pre-admission testing departments, and other appropriate stakeholders.
• Utilize designated scheduling software and electronic systems to accurately schedule and document surgical cases.
• Meet with patients prior to surgery to review the surgical process, answer questions, and provide procedural guidance.
• Obtain required medical clearances from appropriate healthcare providers prior to scheduled procedures.
• Verify insurance coverage and coordinate with hospital financial counselors to facilitate pre-admission approvals and financial clearance.
• Obtain all necessary referrals, authorizations, and supporting documentation required for surgical procedures.
• Maintain physician surgical schedules through Outlook calendars and other scheduling platforms.
• Schedule pre-admission testing, pre- and post-operative appointments, obstetric anesthesia consultations, amniocentesis procedures, external versions, outpatient infant circumcisions, and other related services.
• Serve as a liaison for patients with special needs, ensuring appropriate accommodations and support throughout the care process.
• Monitor daily obstetrical patient activity, including delivery schedules and notifications.
• Coordinate communication and support services for patients experiencing pregnancy loss and notify hospital departments as required.
• Provide coverage for induction scheduling and other scheduling functions as needed.
• Monitor physician admitting privileges and ensure all privileges remain current. Communicate with physicians regarding suspended privileges and admission restrictions when applicable.
• Attend and actively participate in departmental meetings and training sessions.
• Support quality assurance, patient safety, environmental safety, and infection prevention initiatives in accordance with departmental and organizational standards.
• Perform additional duties and responsibilities as assigned.

Required Qualifications

Education

• High School Diploma or equivalent required.
• Associate degree in Secretarial Sciences, Business Administration, Healthcare Administration, or a related field preferred.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and prioritization abilities.
• Knowledge of OBGYN medical terminology and surgical scheduling processes.
• Proficiency with computer systems, scheduling software, Microsoft Outlook, and related office applications.
• Ability to maintain confidentiality and demonstrate professionalism when interacting with patients and healthcare providers.
• Demonstrated ability to provide patient-centered service while addressing diverse cultural, developmental, and age-related needs.
• Strong attention to detail, problem-solving skills, and the ability to manage multiple competing priorities in a fast-paced environment.

Experience

• Minimum of three (3) years of surgical scheduling experience in a physician practice or healthcare setting required.
• Experience demonstrating effective organizational, leadership, and communication skills, with the ability to serve as a resource for providers and practice staff.

Pay Range:

$19.03-$31.39

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group - 167 Point Street Providence, Rhode Island 02903

Work Type:

8-4:30

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

Position Summary

The Patient Service Representative reports to the Cardiac Testing Manager and plays a vital role in ensuring the efficient coordination of cardiac diagnostic testing services. Responsibilities include managing patient communications, scheduling appointments, registering patients, verifying insurance eligibility, obtaining authorizations, and supporting a positive patient experience throughout the testing process.

Brown University Health employees are expected to model the organization's values of Compassion, Accountability, Respect, and Excellence, which guide interactions with patients, colleagues, and the community. Employees are also expected to demonstrate the core Success Factors of Instilling Trust, Valuing Differences, Maintaining Patient and Community Focus, and Collaborating Effectively.

Key Responsibilities

• Serve as the primary point of contact for patient phone inquiries, triaging calls and directing them to the appropriate individual or department when necessary.
• Monitor and track telephone messages to ensure timely follow-up and resolution.
• Collect and accurately document patient registration information during initial patient contact.
• Schedule, confirm, reschedule, and monitor patient appointments to support an efficient workflow and optimal patient access.
• Review automated appointment confirmation reports, identify cancellations, and communicate schedule changes to appropriate staff.
• Verify insurance eligibility and coverage requirements prior to patient appointments.
• Ensure all required diagnosis and billing codes are obtained and documented accurately.
• Obtain required insurance authorizations, referrals, and approval numbers in accordance with payer guidelines.
• Review daily patient schedules to confirm all required documentation, physician orders, prior testing results, and financial information are complete before patient arrival.
• Maintain current knowledge of scheduling, registration, and financial clearance procedures for both new and established patients.
• Ensure all required patient forms, consents, and insurance documentation are completed in compliance with federal, state, and organizational requirements.
• Create, update, and maintain accurate patient records.
• Register patients upon arrival, verify demographic and insurance information, collect identification and insurance cards, and process copayments as required.
• Monitor patient flow within the waiting area and notify clinical staff of patient arrivals to support timely care delivery.
• Communicate schedule updates and changes with cardiac testing personnel and other clinical staff.
• Assist healthcare team members as needed to support patient care and daily department operations.
• Collaborate with colleagues to coordinate diagnostic testing appointments and provide cross-coverage support when necessary.
• Assist with administrative activities including chart preparation, filing, quality assurance activities, special projects, and report distribution to referring providers.
• Coordinate with hospital cardiac catheterization and electrophysiology departments, when applicable, to ensure insurance requirements for procedures have been satisfied.
• Communicate with patients, physicians, and third-party payers regarding authorization requirements and payment-related matters.
• Stay informed of changes in insurance regulations and payer requirements and share updates with team members.
• Collaborate with the Cardiac Testing Manager to improve and update authorization processes as payer requirements evolve.
• Maintain compliance with quality assurance, patient safety, environmental safety, and infection prevention standards.
• Protect and preserve patient privacy and confidentiality in accordance with organizational policies and applicable regulations.
• Perform additional duties and responsibilities as assigned.

Required Qualifications

Knowledge, Skills, and Abilities

• Thorough understanding of cardiac diagnostic testing procedures.
• Knowledge of medical terminology, patient registration processes, insurance verification, and medical billing practices.
• Strong customer service and communication skills with the ability to interact effectively and compassionately with patients and families.
• Excellent organizational skills with strong attention to detail and the ability to prioritize competing responsibilities.
• Proficiency with computer systems, scheduling software, and standard office applications.
• Ability to work independently while contributing effectively as a member of a collaborative healthcare team.

Experience

• Minimum of two (2) years of experience in a healthcare setting required.
• Previous experience in patient registration, scheduling, insurance verification, or related healthcare office functions preferred.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

m- friday 8:30-5

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:

Assist physicians in providing high-quality patient care, while also exhibiting strong customer service skills to our patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Assists with direct patient care procedures and related tasks such as: lab tracking and data entry, document management, obtaining patient histories and vital signs, verifying medication lists, preparing charts and pre-visit planning
• Performs routine specialized procedures, such as EKGs, rapid strep, urine dips, spirometry, nebulizer treatments, etc.
• Administers injections including vaccines and medications
• Educates and advises patients on specified medical issues within established parameters
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Work quality reports to ensure gaps of care are closed and maintain consistent quality scores
• Maintains stock levels for medicines and medical supplies as needed
• Monitors and audits vaccine refrigeration temperature in line with Department of Health Regulations
• Practices safety, environmental and/or infection control methods
• Complies with OSHA and DOH standards
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attend meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

BASIC KNOWLEDGE:

• High School graduate or equivalent required.
• Able to read, write and speak English.
• Basic Life Support Certification required - American Heart Association.
• Completion of a medical assistant certification

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Warwick-43 Jefferson Blvd. - 43 Jefferson Blvd. Warwick, Rhode Island 02888

Work Type:

8:00AM - 5:00PM

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:
Perform a wide variety of patient reception, clerical and computer services and specimen collection procedures including venipuncture on infants, children, adolescents, adults and geriatric patients. Perform a variety of other preparatory functions to assist the professional laboratory staff. As an employee without clinical privileges the scope of practice may involve the oral administration of various reagents as part of the process in disease diagnosis.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Demonstrates understanding of Hospital’s Mission, Vision and Values.
• Demonstrates understanding of job description, performance expectations, and competency assessment plan.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service Standards.
• Complies with department and hospital policies and procedures: Reviews policies and procedures Reviews Employee Handbook. Completes mandatory education.
• Hospital-wide Department-specific Job-specific. Participates in departmental and/or interdepartmental quality improvement activities.

SPECIMEN COLLECTION FUNCTIONS:

• Verifies patient identification.
• Applies tourniquet for venipuncture.
• Age specific - assesses mode and site of blood collection, venipuncture or capillary based on ages and condition of patients.
• Performs collection.
• Selects appropriate vein or capillary site and prepares site using approved cleansing technique.
• Administers post-venipuncture care and discharges patient.
• Labels tubes with complete information.
• Instructs patient appropriately regarding clean-catch urine specimens.
• Implements “Specimen Received” procedure in LIS and routes specimen to laboratory for testing.
• Informs technologists of STAT requests.
• Communicates unusual patient condition or specimen suitability or other related concerns with the technical staff of laboratory.
• Collects specimens from off-site locations as requested.
• Assists in training nursing aides, laboratory personnel and students in blood collection techniques.

SPECIMEN PROCESSING FUNCTIONS:

• Receives and accessions specimens for processing noting the demographic information on the requisition slip and specimen label.
• Prepares specimens for transport to outside laboratories.
• Logs blood units into information system.
• Unloads blood cultures.
• Performs preparatory work for Technicians and Technologists
• Performs staining procedures.
• Performs quality control and maintenance procedures; notifies supervisor of any issues with equipment or unacceptable quality control results.

OTHER FUNCTIONS:

• Receives physicians’ orders, verbally or in writing, for laboratory tests and appointments.
• Enters orders and diagnostic codes in computer system.
• Greets patients and provides specific instructions for specimen collection as required. Processes ABNs.
• Checks and prints Collection Batch orders. Prints and distributes required hard copy reports to physicians and nursing areas. Phones or faxes patient results to physicians as requested.
• Reports unsafe or other occurrences, questionable conditions or situations immediately to the manager. Adheres to Blood and Body Fluid Borne Pathogen Procedures involving the use of gloves, masks if indicated, disposal of blood collection devices, slides and specimens.
• Keeps all work areas clean and performs regularly scheduled cleaning duties.
• Stocks and maintains a clean phlebotomy collection tray.
• Takes temperatures and records receipt of supplies.
• Responds to and assists in tracking and resolving laboratory related concerns.
• Performs other related functions.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required.
• Phlebotomy certificate through National Accrediting Agency for Clinical Laboratory Sciences and/or completion of a Phlebotomy certificate program to include formal internship demonstrating 100 successful venipunctures.
• In lieu of internship, 6 months of phlebotomy experience may be considered.
• In lieu of phlebotomy certification, 5 plus years direct phlebotomy experience may be considered.
• Ability to perform venipuncture techniques and capillary puncture on adults, children and infants.
• Interpersonal skills to obtain and provide information to patients and to explain procedures effectively in order to allay fears and anxiety.
• Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Clerical skills to prepare and maintain records and reports, including keyboard skills to enter access information.
• Familiarity with blood collector equipment, anticoagulants, special precautions and interference.
• Ability to distinguish chromatic colors.
• A Phlebotomy certificate required.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Works with in-patient care environment with considerable walking between units and where some physical effort may be required to deal with patients who are uncooperative.
• Some exposure to odors when handling specimens.
• Exposure to communicable diseases while administering to patients, however chance of injury is minimized by the adherence to established infection control procedures.
• Manual dexterity to perform venipunctures.

SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$18.04-$28.46

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840

Work Type:

9AM - 5:15PM weekdays, shift times may vary with weekend and Holiday rotation.

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:
Perform a wide variety of patient reception, clerical and computer services and specimen collection procedures including venipuncture on infants, children, adolescents, adults and geriatric patients. Perform a variety of other preparatory functions to assist the professional laboratory staff. As an employee without clinical privileges the scope of practice may involve the oral administration of various reagents as part of the process in disease diagnosis.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Demonstrates understanding of Hospital’s Mission, Vision and Values.
• Demonstrates understanding of job description, performance expectations, and competency assessment plan.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service Standards.
• Complies with department and hospital policies and procedures: Reviews policies and procedures Reviews Employee Handbook. Completes mandatory education.
• Hospital-wide Department-specific Job-specific. Participates in departmental and/or interdepartmental quality improvement activities.

SPECIMEN COLLECTION FUNCTIONS:

• Verifies patient identification.
• Applies tourniquet for venipuncture.
• Age specific - assesses mode and site of blood collection, venipuncture or capillary based on ages and condition of patients.
• Performs collection.
• Selects appropriate vein or capillary site and prepares site using approved cleansing technique.
• Administers post-venipuncture care and discharges patient.
• Labels tubes with complete information.
• Instructs patient appropriately regarding clean-catch urine specimens.
• Implements “Specimen Received” procedure in LIS and routes specimen to laboratory for testing.
• Informs technologists of STAT requests.
• Communicates unusual patient condition or specimen suitability or other related concerns with the technical staff of laboratory.
• Collects specimens from off-site locations as requested.
• Assists in training nursing aides, laboratory personnel and students in blood collection techniques.

SPECIMEN PROCESSING FUNCTIONS:

• Receives and accessions specimens for processing noting the demographic information on the requisition slip and specimen label.
• Prepares specimens for transport to outside laboratories.
• Logs blood units into information system.
• Unloads blood cultures.
• Performs preparatory work for Technicians and Technologists
• Performs staining procedures.
• Performs quality control and maintenance procedures; notifies supervisor of any issues with equipment or unacceptable quality control results.

OTHER FUNCTIONS:

• Receives physicians’ orders, verbally or in writing, for laboratory tests and appointments.
• Enters orders and diagnostic codes in computer system.
• Greets patients and provides specific instructions for specimen collection as required. Processes ABNs.
• Checks and prints Collection Batch orders. Prints and distributes required hard copy reports to physicians and nursing areas. Phones or faxes patient results to physicians as requested.
• Reports unsafe or other occurrences, questionable conditions or situations immediately to the manager. Adheres to Blood and Body Fluid Borne Pathogen Procedures involving the use of gloves, masks if indicated, disposal of blood collection devices, slides and specimens.
• Keeps all work areas clean and performs regularly scheduled cleaning duties.
• Stocks and maintains a clean phlebotomy collection tray.
• Takes temperatures and records receipt of supplies.
• Responds to and assists in tracking and resolving laboratory related concerns.
• Performs other related functions.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required.
• Phlebotomy certificate through National Accrediting Agency for Clinical Laboratory Sciences and/or completion of a Phlebotomy certificate program to include formal internship demonstrating 100 successful venipunctures.
• In lieu of internship, 6 months of phlebotomy experience may be considered.
• In lieu of phlebotomy certification, 5 plus years direct phlebotomy experience may be considered.
• Ability to perform venipuncture techniques and capillary puncture on adults, children and infants.
• Interpersonal skills to obtain and provide information to patients and to explain procedures effectively in order to allay fears and anxiety.
• Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Clerical skills to prepare and maintain records and reports, including keyboard skills to enter access information.
• Familiarity with blood collector equipment, anticoagulants, special precautions and interference.
• Ability to distinguish chromatic colors.
• A Phlebotomy certificate required.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Works with in-patient care environment with considerable walking between units and where some physical effort may be required to deal with patients who are uncooperative.
• Some exposure to odors when handling specimens.
• Exposure to communicable diseases while administering to patients, however chance of injury is minimized by the adherence to established infection control procedures.
• Manual dexterity to perform venipunctures.

SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$18.04-$28.46

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840

Work Type:

Variable shift hours with weekend and Holiday rotation

Work Shift:

Variable

Daily Hours: 

Per Diem - As required

Driving Required:

No

SUMMARY:
Perform a wide variety of patient reception, clerical and computer services and specimen collection procedures including venipuncture on infants, children, adolescents, adults and geriatric patients. Perform a variety of other preparatory functions to assist the professional laboratory staff. As an employee without clinical privileges the scope of practice may involve the oral administration of various reagents as part of the process in disease diagnosis.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Demonstrates understanding of Hospital’s Mission, Vision and Values.
• Demonstrates understanding of job description, performance expectations, and competency assessment plan.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service Standards.
• Complies with department and hospital policies and procedures: Reviews policies and procedures Reviews Employee Handbook. Completes mandatory education.
• Hospital-wide Department-specific Job-specific. Participates in departmental and/or interdepartmental quality improvement activities.

SPECIMEN COLLECTION FUNCTIONS:

• Verifies patient identification.
• Applies tourniquet for venipuncture.
• Age specific - assesses mode and site of blood collection, venipuncture or capillary based on ages and condition of patients.
• Performs collection.
• Selects appropriate vein or capillary site and prepares site using approved cleansing technique.
• Administers post-venipuncture care and discharges patient.
• Labels tubes with complete information.
• Instructs patient appropriately regarding clean-catch urine specimens.
• Implements “Specimen Received” procedure in LIS and routes specimen to laboratory for testing.
• Informs technologists of STAT requests.
• Communicates unusual patient condition or specimen suitability or other related concerns with the technical staff of laboratory.
• Collects specimens from off-site locations as requested.
• Assists in training nursing aides, laboratory personnel and students in blood collection techniques.

SPECIMEN PROCESSING FUNCTIONS:

• Receives and accessions specimens for processing noting the demographic information on the requisition slip and specimen label.
• Prepares specimens for transport to outside laboratories.
• Logs blood units into information system.
• Unloads blood cultures.
• Performs preparatory work for Technicians and Technologists
• Performs staining procedures.
• Performs quality control and maintenance procedures; notifies supervisor of any issues with equipment or unacceptable quality control results.

OTHER FUNCTIONS:

• Receives physicians’ orders, verbally or in writing, for laboratory tests and appointments.
• Enters orders and diagnostic codes in computer system.
• Greets patients and provides specific instructions for specimen collection as required. Processes ABNs.
• Checks and prints Collection Batch orders. Prints and distributes required hard copy reports to physicians and nursing areas. Phones or faxes patient results to physicians as requested.
• Reports unsafe or other occurrences, questionable conditions or situations immediately to the manager. Adheres to Blood and Body Fluid Borne Pathogen Procedures involving the use of gloves, masks if indicated, disposal of blood collection devices, slides and specimens.
• Keeps all work areas clean and performs regularly scheduled cleaning duties.
• Stocks and maintains a clean phlebotomy collection tray.
• Takes temperatures and records receipt of supplies.
• Responds to and assists in tracking and resolving laboratory related concerns.
• Performs other related functions.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required.
• Phlebotomy certificate through National Accrediting Agency for Clinical Laboratory Sciences and/or completion of a Phlebotomy certificate program to include formal internship demonstrating 100 successful venipunctures.
• In lieu of internship, 6 months of phlebotomy experience may be considered.
• In lieu of phlebotomy certification, 5 plus years direct phlebotomy experience may be considered.
• Ability to perform venipuncture techniques and capillary puncture on adults, children and infants.
• Interpersonal skills to obtain and provide information to patients and to explain procedures effectively in order to allay fears and anxiety.
• Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Clerical skills to prepare and maintain records and reports, including keyboard skills to enter access information.
• Familiarity with blood collector equipment, anticoagulants, special precautions and interference.
• Ability to distinguish chromatic colors.
• A Phlebotomy certificate required.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Works with in-patient care environment with considerable walking between units and where some physical effort may be required to deal with patients who are uncooperative.
• Some exposure to odors when handling specimens.
• Exposure to communicable diseases while administering to patients, however chance of injury is minimized by the adherence to established infection control procedures.
• Manual dexterity to perform venipunctures.

SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$18.04-$28.46

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840

Work Type:

Variable shift hours with weekend and Holiday rotation

Work Shift:

Variable

Daily Hours: 

Per Diem - As required

Driving Required:

No

SUMMARY:
Under supervision of the Manager Laboratory Outreach Services or guidance of the Lead Phlebotomist, performs responsibilities associated with obtaining blood and various other patient specimens in accordance with department procedures. Obtains samples ordered by physicians for routine and specialized tests on assigned unit. Takes samples from pediatric and adult patients on outpatient units. Transports specimens and completes basic records. Fosters patient and family centered care and nursing services in accordance with the Brown University Health and The Miriam Hospital’s mission, vision, values, with consideration of the life span, including all developmental stages as well as cultural patterns.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Performs various functions associated with the computer system to assure proper collection and documentation of patient specimens.
• Patient Registration including Patient Identification and verification, Patient Look-up, enter patient demographics, insurance information, guarantor, PCP, ordering provider, order tests, enter diagnostic codes, ordering provider following established policies and procedures for patient identification and verification, registration, test orders, medical necessity, and document scanning.
• Manage Advanced Beneficiary Notice (ABNSN) to include obtaining supporting diagnostic codes, document review, patient signature, document management and scanning.
• Performs related clerical activities such as medical necessity follow-up, sorts and files records, daily checklists, answering phones, report delivery, receiving patient into clinical treatment area, as necessary.
• Maintains/monitors standing orders for expiration and renewals confirming tasks are followed through to completion.
• Provides patient with forms for test, gives instructions regarding any special preparation necessary prior to specimen collection test or appointment. May contact additional patient information to complete patient records.
• Schedules venipunctures or capillary blood punctures according to priority and type of test, such as timed studies. Utilizes computer-generated collection labels and references Pathology Handbook as necessary to ensure collection of specimens is in accordance with established procedures, i.e., specimens are collected in proper containers and meet special collection requirements as appropriate. Duties are performed according to hospital policy and observance of universal precautions.
• Verifies identity of patient following established procedures and proper patient preparation prior to venipuncture such as fasting or special diet.
• Obtains blood samples from patient according to venipuncture or capillary puncture technique. Alerts nursing staff or supervisor to any deviations from puncture or adverse patient condition. May collect other types of specimens (throat culture etc.). May require processing of samples to include centrifuging samples and specimen tracking.
• Obtains samples for specialized tests (thyroid Releasing hormone, therapeutic drug monitoring, and D-Xylose tolerance). Verifies volume and timing of dosage. May monitor patient as assigned to observe reactions, including Diaphoresis, sleeping, etc.
• May be required to perform bleeding times.
• Labels, wraps and transports samples according to type and urgency of sample. Maintains records on sample procurement.
• Performs duties according to hospital policy and universal precautions.
• Performs various functions associated with the computer system to assure proper collection and documentation of patient specimens.
• Register patients and order tests following established policies and procedures for patient identification and verification, registration, test orders, medical necessity and document scanning.
• Performs related clerical activities such as, sorts and files records, daily checklists, answering phones, report delivery, receiving patient into clinical/treatment area and as necessary, interviews patient to obtain insurance, biographical and medical information to complete registration records.
• Provides patient with forms for test, gives instructions regarding any special preparation necessary prior to test or appointment. May contact patient to return and repeat tests. May contact outside agency physician office to obtain additional patient information to complete patient records. All essential functions performed in this position reflect the age specific needs of the patients.
• Follows established procedures, guidelines and protocols when obtaining samples at the patient’s home.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION:

• High school diploma or GED required.
• Phlebotomy certificate through National Accrediting Agency for Clinical Laboratory Sciences and/or completion of a Phlebotomy certificate program to include formal internship demonstrating 100 successful venipunctures.
• In lieu of internship, 6 months of phlebotomy experience may be considered.
• In lieu of phlebotomy certification, 5 plus years direct phlebotomy experience may be considered.

EXPERIENCE:

• Ability to perform venipuncture techniques and capillary puncture on adults, children and infants.
• Interpersonal skills to obtain and provide information to patients and to explain procedures effectively in order to allay fears and anxiety.
• Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Clerical skills to prepare and maintain records and reports, including keyboard skills to enter access information.
• Familiarity with blood collector equipment, anticoagulants, special precautions and interference.
• Ability to distinguish chromatic colors.
• A Phlebotomy certificate required.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENT:

• Works with in-patient care environment with considerable walking between units and where some physical effort may be required to deal with patients who are uncooperative.
• Some exposure to odors when handling specimens.
• Exposure to communicable diseases while administering to patients, however chance of injury is minimized by the adherence to established infection control procedures.
• Manual dexterity to perform venipunctures.

SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Pawtucket-39 East Avenue - 39 East Avenue Pawtucket, Rhode Island 02860

Work Type:

M-F 8:30am-5:00pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

Position Summary

The Medical Assistant I / Patient Service Specialist I serves as a key member of both the clinical and administrative care team, supporting the daily operations of the physician practice. This role is responsible for assisting providers with patient care, coordinating administrative functions, and delivering exceptional customer service to patients and visitors. The Medical Assistant I/PSS I maintains a professional, positive, and patient-centered approach in all interactions, whether in person, by phone, or through electronic communication.

Brown University Health employees are expected to model the organization's values of Compassion, Accountability, Respect, and Excellence, which guide interactions with patients, colleagues, and the community. Employees are also expected to demonstrate the core Success Factors of Instilling Trust, Valuing Differences, Maintaining Patient and Community Focus, and Collaborating Effectively.

Key Responsibilities

Clinical Responsibilities

• Partner closely with providers to support the delivery of high-quality patient care.
• Prepare patients for examinations and clinical visits by rooming patients and ensuring readiness for provider evaluation.
• Obtain and accurately document vital signs, including blood pressure, temperature, pulse, respiratory rate, pulse oximetry, height, and weight in the electronic medical record (EMR).
• Collect and document patient histories, chief complaints, pharmacy information, medication lists, and other pertinent medical information.
• Obtain required patient consents and complete visit-specific forms and documentation.
• Perform in-office diagnostic testing and required quality controls in accordance with established protocols.
• Conduct electrocardiograms (EKGs) as ordered by providers.
• Serve as a chaperone during examinations and procedures as needed.
• Maintain exam room readiness by stocking supplies and monitoring expiration dates of clinical materials.

Administrative Responsibilities

• Answer, triage, and appropriately route incoming patient telephone calls.
• Register patients in the EMR and verify demographic, insurance, and eligibility information.
• Schedule patient appointments, specialty referrals, and diagnostic testing in accordance with practice guidelines.
• Coordinate scheduling with other BUH practices as needed to support continuity of care.
• Conduct daily pre-visit planning for upcoming appointments to ensure all required documentation is available.
• Perform patient outreach initiatives related to preventative care, quality measures, and specialty services.
• Assist with coordinating specialty appointments, testing, and follow-up care as directed.
• Obtain insurance referrals and prior authorizations as required by the practice.
• Communicate supply needs to management and assist with ordering clinical and administrative supplies as needed.

General Responsibilities

• Work independently with minimal supervision while maintaining productivity and accuracy.
• Adhere to all Brown University Health policies, procedures, and compliance standards.
• Maintain strict patient confidentiality and protect sensitive health information.
• Demonstrate professionalism, teamwork, and excellent customer service at all times.
• Perform additional duties and responsibilities as assigned.

Education

• High School Diploma or equivalent required.
• Graduation from an accredited Medical Assistant program or equivalent education and training.

Experience

• One to three years of Medical Assistant experience preferred.
• Experience working with electronic medical records (EMR) systems required; Athena experience preferred.
• Previous experience in a physician practice or ambulatory healthcare setting preferred.

Knowledge, Skills, and Abilities

• Strong commitment to customer service excellence.
• Excellent verbal and written communication skills.
• Strong interpersonal, organizational, and multitasking abilities.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work effectively as part of a multidisciplinary healthcare team while independently managing assigned responsibilities.
• Strong attention to detail and commitment to maintaining accurate patient records and documentation.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Hawthorn Medical Associates-NDartmouth-535 Faunce Corner Rd - 535 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type:

M-F

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:
Under supervision of the Manager Laboratory Outreach Services or guidance of the Lead Phlebotomist, performs responsibilities associated with obtaining blood and various other patient specimens in accordance with department procedures. Obtains samples ordered by physicians for routine and specialized tests on assigned unit. Takes samples from pediatric and adult patients on outpatient units. Transports specimens and completes basic records. Fosters patient and family centered care and nursing services in accordance with the Brown University Health and The Miriam Hospital’s mission, vision, values, with consideration of the life span, including all developmental stages as well as cultural patterns.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Performs various functions associated with the computer system to assure proper collection and documentation of patient specimens.
• Patient Registration including Patient Identification and verification, Patient Look-up, enter patient demographics, insurance information, guarantor, PCP, ordering provider, order tests, enter diagnostic codes, ordering provider following established policies and procedures for patient identification and verification, registration, test orders, medical necessity, and document scanning.
• Manage Advanced Beneficiary Notice (ABNSN) to include obtaining supporting diagnostic codes, document review, patient signature, document management and scanning.
• Performs related clerical activities such as medical necessity follow-up, sorts and files records, daily checklists, answering phones, report delivery, receiving patient into clinical treatment area, as necessary.
• Maintains/monitors standing orders for expiration and renewals confirming tasks are followed through to completion.
• Provides patient with forms for test, gives instructions regarding any special preparation necessary prior to specimen collection test or appointment. May contact additional patient information to complete patient records.
• Schedules venipunctures or capillary blood punctures according to priority and type of test, such as timed studies. Utilizes computer-generated collection labels and references Pathology Handbook as necessary to ensure collection of specimens is in accordance with established procedures, i.e., specimens are collected in proper containers and meet special collection requirements as appropriate. Duties are performed according to hospital policy and observance of universal precautions.
• Verifies identity of patient following established procedures and proper patient preparation prior to venipuncture such as fasting or special diet.
• Obtains blood samples from patient according to venipuncture or capillary puncture technique. Alerts nursing staff or supervisor to any deviations from puncture or adverse patient condition. May collect other types of specimens (throat culture etc.). May require processing of samples to include centrifuging samples and specimen tracking.
• Obtains samples for specialized tests (thyroid Releasing hormone, therapeutic drug monitoring, and D-Xylose tolerance). Verifies volume and timing of dosage. May monitor patient as assigned to observe reactions, including Diaphoresis, sleeping, etc.
• May be required to perform bleeding times.
• Labels, wraps and transports samples according to type and urgency of sample. Maintains records on sample procurement.
• Performs duties according to hospital policy and universal precautions.
• Performs various functions associated with the computer system to assure proper collection and documentation of patient specimens.
• Register patients and order tests following established policies and procedures for patient identification and verification, registration, test orders, medical necessity and document scanning.
• Performs related clerical activities such as, sorts and files records, daily checklists, answering phones, report delivery, receiving patient into clinical/treatment area and as necessary, interviews patient to obtain insurance, biographical and medical information to complete registration records.
• Provides patient with forms for test, gives instructions regarding any special preparation necessary prior to test or appointment. May contact patient to return and repeat tests. May contact outside agency physician office to obtain additional patient information to complete patient records. All essential functions performed in this position reflect the age specific needs of the patients.
• Follows established procedures, guidelines and protocols when obtaining samples at the patient’s home.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION:

• High school diploma or GED required.
• Phlebotomy certificate through National Accrediting Agency for Clinical Laboratory Sciences and/or completion of a Phlebotomy certificate program to include formal internship demonstrating 100 successful venipunctures.
• In lieu of internship, 6 months of phlebotomy experience may be considered.
• In lieu of phlebotomy certification, 5 plus years direct phlebotomy experience may be considered.

EXPERIENCE:

• Ability to perform venipuncture techniques and capillary puncture on adults, children and infants.
• Interpersonal skills to obtain and provide information to patients and to explain procedures effectively in order to allay fears and anxiety.
• Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Clerical skills to prepare and maintain records and reports, including keyboard skills to enter access information.
• Familiarity with blood collector equipment, anticoagulants, special precautions and interference.
• Ability to distinguish chromatic colors.
• A Phlebotomy certificate required.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENT:

• Works with in-patient care environment with considerable walking between units and where some physical effort may be required to deal with patients who are uncooperative.
• Some exposure to odors when handling specimens.
• Exposure to communicable diseases while administering to patients, however chance of injury is minimized by the adherence to established infection control procedures.
• Manual dexterity to perform venipunctures.

SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Providence-208 Collyer Street - 208 Collyer Street Providence, Rhode Island 02904

Work Type:

M-F 8:00am-4:30pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No