SUMMARY:

Under the general supervision of the Nurse Manager (or designee), and within hospital and departmental policies and procedures, the professional registered nurse acts as a patient advocate in the application of the nursing process. All essential functions performed in this position reflect the age specific needs of the patients.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Recognizes and reports deviations from patient or established norms. Identifies deviations from established norms not related to chief patient’s complaints. Reports patient’s responses to treatment(s), and documents nursing interventions.Provides basic comfort and support according to patient needs. Fosters patient(s) and family participation in achieving optimum level of patient’s functioning and performing activities of daily living. Sets priorities in individual patient’s assignments. Seeks guidance and resources, when necessary, in management of patient care.Identifies and assesses emergency situations. Initiates appropriate response and intervention. Plans for potential needs during emergency situations.Defines nursing diagnosis and expected patient’s outcomes. May modify nursing plan of care based on diagnosis and/or outcomes.

Documents on appropriate nursing assessment forms. Implements nursing interventions and evaluates based on patient’s outcomes. Modifies plan or care accordingly, including documentation. The Registered Nurse maintains knowledge of contemporary, professional nursing practice within the legal framework of the Rhode Island Nurse Practice Act. Attends training and retraining, as needed, to maintain current knowledge of hospital and patient’s care practices and procedures.Utilizes established protocols and collaborates with the health team to facilitate therapeutic interventions and attainment of desired patient outcomes.Participates in quality improvement processes and risk management activities. Attends unit-based, or hospital meetings to facilitate patient care management. Functions in a cooperative and productive manner in the work environment. Integrates complete physical assessment with nursing assessment, and records reviews in developing a comprehensive and individualized plan of care. Follows all documentation guidelines per policy and procedure.

Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Maintains safe environment for patients, visitors, and staff.Demonstrates self-direction in maintaining and advancing clinical and professional competency.Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.Provides functional guidance and direction to LPNs, CNAs, and other licensed personnel, as required.May assume shift charge responsibility on an assigned unit. Responsibility includes maintaining an overview of unit activities and delegating work responsibilities with equitable assignments. Makes bed and patient assignments, and assigns primary patients to staff.

MINIMUM QUALIFICATIONS:

Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.

BASIC KNOWLEDGE:

Graduate of a school of nursing, Baccalaureate in Nursing preferred, with current license to practice as a Registered Nurse in the State of Rhode Island. Conformity to the Code of Professional Nurses. Understanding of the provisions of the Nurse Practice Act of the state of Rhode Island. Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and sensitivity to cultural diversity in each step of the care process. Certification in cardiopulmonary resuscitation upon hire.

EXPERIENCE:

Registered nurses should develop general proficiency as a staff nurse within three months of employment. For specialty units, general nursing experience, appropriate to the specialty, is preferred.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Prolonged standing and walking. Exposed to all patient elements. May be required to lift/turn patients and equipment. Repeated bending, squatting, stooping.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

$35.70-$71.40

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

7p-7a, every other weekend, every other holiday

Work Shift:

Night

Daily Hours:

12 hours

Driving Required:

No

SUMMARY:

Reports to Pharmacist-in-charge, Brown University Health Pharmacy. Under the supervision of a Pharmacist and direction of the Pharmacy Technician Group Leader, the Pharmacy Technician Specialist, Retail rotates to all applicable work assignments and work shift as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area. Utilizes experience-based knowledge to perform more advanced technical functions in preparing, formulating, and packaging medication and pharmaceutical supplies. Assists the Pharmacy Technician Group leader to coordinate activities in keeping with the scope of services provided, and with consideration to the age of the patients/customers being served. Interacts professionally as needed with patients/customers, practitioners, and their support personnel to obtain accurate information, including insurance information, needed to process patient/customer prescriptions, and to process accurate payment transactions. Accesses, inputs and retrieves necessary information using multiple pharmacy system applications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
• Exhibits a friendly, pleasant, and helpful nature demonstrating a strong customer service orientation when interacting with patients/customers, practitioners, and support personnel. Responds to questions relative to cost and availability of medication and pharmaceutical supplies. Informs patients/customers, practitioners, and their support personnel of wait times and any issues regarding drug availability, including advising on the refill authorization process for expired prescription orders.
• Protects and maintains patient/customer confidentiality while collecting patient/customer personal information necessary for filling prescriptions such as name, address, date of birth and insurance information. Enters pertinent patient/customer data into appropriate pharmacy systems in order to ensure accurate charging for services and processing of insurance billing/payment as well as patient/customer co-pay information. Collects and processes payment for patient/customer transactions.
• Assists patients/customers in resolving identified problems. Refers patients/customer questions concerning medications and drug interactions to the pharmacist on duty.
• Determines patient needs and as appropriate, facilitates referral to case management, if required. Promotes and facilitates available pharmacy services including delivery of prescriptions and/or medical equipment to discharged patient’s bedside.
• Rotates to all applicable work assignments and work shifts as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area.
• Assumes responsibility for assigned areas of the pharmacy including inventory management, medication purchasing, medication compounding and repackaging, dispensing, and sales.
• Prepares, formulates, and packages medications including hazardous substances, controlled substances, and other pharmaceutical supplies under the immediate supervision of a pharmacist.
• Coordinates quality assurance activities for assigned areas of the pharmacy.
• Ensures medication supply areas are neat and orderly, chemotherapy agents are appropriately segregated, and all medications are stored under proper conditions for light, temperature, and sanitation.
• Participates in quality assessment and improvement activities and medication safety initiatives of the pharmacy. Utilizes approved process for reporting actual, prevented and near miss medication errors.
• Acknowledges and demonstrates professionalism for self and others.

EXPERIENCE AND BASIC KNOWLEDGE:

• High school graduate or equivalent degree. Completion of one to two years of college preferred.
• Maintains current unrestricted Rhode Island Pharmacy Technician licensure.
• Holds and maintains current National Pharmacy Technician Certification (CPhT) or has a minimum of one-year licensed pharmacy technician work experience, sits for National Pharmacy Technician Certification (CPhT) exam within first 6 months of hire, and achieves and maintains National Pharmacy Technician Certification (CPhT) within 12 months of hire.
• Must possess solid computer skills including Microsoft Office Suite, as well as email and calendar applications. Must be comfortable in using internet web applications and multiple pharmacy system applications.
• Strong customer service presence and verbal and written communication skills necessary to interact effectively with patients/customers, practitioners, and ancillary staff.
• Work is exacting and requires the ability to maintain attention to detail in a high paced environment to avoid errors in medication dispensing and payment transactions.
• Must be able to multi-task and reprioritize as needed while maintaining accuracy and service standards.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Must have the physical ability to lift, carry and maneuver medication delivery equipment and pharmaceutical related inventories, requiring the ability to grasp instruments and use finger dexterity. Work may require extended periods of time spent standing and walking.
• Work requires the visual acuity and manual dexterity necessary to operate a personal computer, to accurately input data into various applications and systems, and to navigate screens on computer monitors.
• New hires into this position must successfully pass a drug screen in conformance with Rhode Island State Law.

INDEPENDENT ACTION:

• Performs independently within department policies and practices.
• Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

$19.97-$32.96

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

Rotating 8 hour shifts Mon-Fri 7a-7pm; Rotating Sat 8-430

Work Shift:

Variable

Daily Hours:

8 hours

Driving Required:

Yes

SUMMARY

Under the direction of the Clinical Director and daily monitoring by the Exposure Coach III, is responsible for the care and safety of assigned children. As a member of the interdisciplinary treatment team, assumes primary Exposure Coach I role. Is responsible for input into the formulation of an exposure with response prevention (ERP)-based therapeutic milieu care plan as well as the implementation, observation, and documentation of this program under the direction of the Clinical Director and Exposure Coach III. Provides services to childrendolescents.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

A. Participates in maintaining a safe and therapeutic environment.

• Actively engages with assigned children throughout shift.
• Participates in the development and operationalization of the ERP-based milieu care plan for assigned patients according to established department and unit-based procedure/policy.
• Supervises assigned children in exposure-based milieu activities.
• Assists patients in completing anxiety-impacted ADLs using an exposure therapy framework to help patient move toward, rather than avoid, anxiety triggers.
• Identifies, reports, and resolves potentialctual problems on the unit.
• Demonstrates appropriate critical incident follow-up skills by timely verbal reporting to program RN and documentation in medical record. Completes other documentation [i.e.: incident reports, seclusion, and restraint forms (MR38)] as applicable. Participates in debriefings.
• Carries out daily assignment as assigned by Clinical Director and Exposure Coach III and reports back prior to end of program day.
• Intervenes in disruptive milieu or destructive to self/other patient situations providing timely therapeutic intervention(s) to children in distress.
• Maintains appropriate boundaries.

B. Adheres to Hospital, Departmental, and Program policies and procedures.

• Attends peer review and staff meetings as assigned.
• Maintains current certification in crisis management.
• Maintains current CPR certification.
• Maintains current OSHA, ERS, Safety Certifications
• Attends unit/hospital staff development as assigned.

C. Actively participates in the patient care planning process under the direction of the Clinical Director and Exposure Coach III

• Participates in the initial admission interview process as assigned.
• Works to support initial therapeutic alliance with patient and family on admission. Assists with the separation process and performs other duties necessary to provide a smooth transition to the program milieu.
• Completes initial program assessment with patient including eliciting specific details about patient’s anxiety symptoms. Collaborates with patient’s psychologist and psychiatrist to develop initial anxiety symptom hierarchy that will guide ERP throughout the admission and are the core part of implementing ERP with patients.
• Review’s milieu care plan and anxiety symptom hierarchy daily and suggests revisions based on observations.
• Communicates individual patient milieu care plans and anxiety symptom hierarchy updates in an ongoing manner to other unit staff including liaison with other interdisciplinary treatment providers.
• Actively participates in diagnostic conferences, treatment team, rounds, and hand-off shift report, as assigned.
• Is aware of department QI indicators and responsibilities related to these.
• Accurately documents significant patient/family observations/milieu care in medical records in a timely fashion.
• Offers information and knowledge acquired through experience to other staff via formal/ informal staff development forums.
• Adapts care “style” to meet needs of various childrendolescents.

D. Supports and contributes to the development of patient-specific exposure and behavioral management plans.

• Assists and teaches patients in activities of daily living and personal hygiene based upon patient’s abilities.
• Co-leads community meeting/milieu meeting/social skill group.
• Co-leads twice daily exposure groups.
• Demonstrates ability to set consistent and supportive therapeutic limits within guidelines of hospital, unit, and department standards.
• Collaborates with other members of the treatment team in designing and revising exposure-based behavioral programs specific to the needs of the patient.
• Organizes unit activities.
• Coordinates, supervises, and actively participates in children’s activities such as physical &social development activities. Arranges for transportation of materials if required.
• Participates in daily community visits with patients and parents. Provides psychoeducation about exposure therapy to patients and parents.
• Models’ appropriate exposure coaching behavior for parents on community visits.
• Supports parents in delivery of exposure coaching on community visits.
• Consistently models to patient/families appropriate and therapeutic interpersonal staff/patient interactions.
• Co-leads therapy groups with a clinician.
• Supports and actively participates in recreation therapy programs.
• Handles crisis situations in a safe, effective manner, utilizing the least restrictive, safe patient care alternative.
• Takes the initiative to seek formalnformal supervision, incorporating suggestions for improvement/changes in job performance.
• Performs other related duties as required, assigned, or directed by Clinical Director and Exposure Coach III.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

• Baccalaureate Degree in a Human Service field.Other education and experience considered and may be substituted for educational requirements at the discretion of the Hiring Manager.
• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

Bradley Hospital Safety Care Certification:

Employees in this position work in a psychiatric setting under stressful conditions associated with care of psychiatrically impaired, aggressive, and sometimes, self-injurious individuals. Employees are expected to utilize de-escalation techniques taught by Bradley Hospital to minimize need for physical intervention. They must have the ability to remain calm during a crisis as evidenced by the ability to make quick rational decisions and prioritize immediate patient care needs to maintain a therapeutic environment and ensure safety.

Employees in this position must also be able to participate in the physical management of patients which can include, but is not limited to, awareness and demonstration of safe body positioning always, awareness and coordination to block and deflect possible aggression, and the ability to physically hold struggling patients, using approved methods only, to maintain safety for extended periods of time. Specifically, such employees must be able to: lift up to fifty pounds; reach with their hands and arms; grasp and hold with their hands; bend/squat/kneel without limitation, and physically escort patients who may become combative for short distances. Position requires occasional running for short distances, and frequent standing, walking, and sitting.

Pediatric Anxiety Research Center Training in Exposure Treatment.

Employees in this position must complete 1 month of on-the-job training in the exposure treatment approach. This training involves short didactic readings, observing experienced staff and being observed by experienced staff in conducting effective exposure exercises that are adherent to the principles of the exposure model.

At the conclusion of this training, employees in this position must show evidence of being able to identify patients’ core fears and the functional relationships among their symptoms.

Employees must be able to adapt exposure plans in real time while working independently with patients and their families on home visits. These adaptations must be consistent with the case conceptualization and must be adherent to the principles of the exposure model.

EXPERIENCE

• Six months to one year of direct childcare work with emotionally impaired youth.
• Current Bradley Hospital Safety Care Certification.
• Current CPR certification.
• Current ERS, OSHA and Safety Certification.

SUPERVISORY RESPONSIBILITY

None

Pay Range:

$19.03-$31.39

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Bradley Hospital - 1011 Veterans Memorial Pkwy East Providence, Rhode Island 02915

Work Type:

M-F 8am-5pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

Yes

SUMMARY:

Reporting to the Manager of Hospital Supervisors and CNO is responsible for supervision, staffing, and scheduling of all Nursing and Behavioral Health Staff during their shift. Serves as first-line administrator in consultation with the Nursing Administrator on Call and D.O.C. as needed. Provides clinical support for decision making as well as direct patient care. Ensures that policies and procedures are observed.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.

In addition, our leaders will demonstrate an aptitude for:

• Ensure Accountability and Build Effective Teams
  Drive Vision and Purpose and Optimize Work Processes
• By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
  

RESPONSIBILITIES:

• Is accountable for the creation and support of a workplace culture of safety, including team approaches to patient safety, an atmosphere which promotes reporting of safety incidents, and which places focus on staffing, communication, and prevention of adverse outcomes.
• Accountable to support the Hospital-wide patient safety program in all areas.
• Rounds on all units throughout the shift; obtaining report from all charge RN’s at the start and end of the shift.
• Serves as a member of the code team, leading as necessary.
• Ensures adequate staff response and facilitating debriefing process.
• Provides clinical support and guidance as needed.
• Acts as immediate Incident Commander when situation warrants.
• Identifies and manages risk; checks in with Charge RN on a regular basis throughout the shift.
• Ensures compliance with Brown University Health/Bradley policies.
• Ensures adequate Nursing/Milieu staffing.
• Serves as first line nursing administrator during evening, night, weekends and holiday shifts.
• Coordinates admissions including registration of patients when Patient Registration Department is closed.
• Off hours liaison for Pharmacy, Laboratory and Medical Supply services.
• Regularly reads email and responds to pager alerts and requests in a timely manner.
• Observes and enforces all general hospital policies, rules and regulations.
• Compliance with NetLearning assignments and certifications without lapse, independent of reminders.

MINIMUM QUALIFICATIONS:

• Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.

BASIC KNOWLEDGE:

• Graduate of a school of nursing with current license to practice as a Registered Nurse in the State of Rhode Island.
• Demonstrated knowledge and skills necessary to provide care to patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Maintain current SafetyCare and AHA BLS certification and Lead RN training.

EXPERIENCE:

• Three to five years of recent acute psychiatric nursing experience.
• Two years of hospital supervisory experience preferred.

SUPERVISORY RESPONSIBILITY:

• All Nursing staff

Pay Range:

$90,334.40-$180,689.60

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Bradley Hospital - 1011 Veterans Memorial Pkwy East Providence, Rhode Island 02915

Work Type:

7:00 pm - 7:30 am, x3/week, EOW, EOH

Work Shift:

Night

Daily Hours: 

12 hours

Driving Required:

No

SUMMARY:

Under the general direction of the Registered Nurse, the Behavioral Health Attendant (BHA) provides direct, non-clinical support to patients requiring direct or indirect observations and who may be experiencing mental health and behavioral challenges. BHAs collaborate with clinical staff to ensure a safe, therapeutic environment while upholding patient dignity and adhering to Brown University Health care values.  

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health   employees are expected successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another

Receives report on assigned patient before assuming responsibility of observations.

Conduct continuous or intermittent patient observation as assigned.

Reports changes in patient condition to nursing or clinical staff promptly.

Monitor and document patient behavior, mood, and activity in accordance with established protocols.

Maintain patient focus at all times, free from distractions.

Assists patients with daily activities such as hygiene, meals, and mobility, as needed based upon report and direction received by registered nurse.

Actively engages with assigned patient(s) throughout shift in a compassionate and respectful manner while providing interaction and recreational activities in accordance with training provided.

De-escalate situations using approved verbal intervention techniques to promote patient and staff safety.

Obtains initial certification and annual re-certification in system/facility approved de-escalation and restraint course with no restrictions for those working in behavioral health and emergency departments, BLS, and training in safe patient handling per facility guidelines. Must be able to perform physical aspects of the position which may include lifting, turning, and physical care/movement of patients from a sitting, standing or kneeling position.

Attends staff development, supervision, and staff meetings as assigned.  

Ensure the care area is free of hazards and complies with safety guidelines, and assist with the maintenance of clean and orderly patient care spaces 

Observes patient rights, Maintains confidentiality of patient information,

Maintains patient privacy.

Follows hospital policy and procedures regarding patient and staff safety practices.

Performs other duties as assigned.

EDUCATION:

High School graduate or its equivalent required.

EXPERIENCE:

Previous experience in direct patient care and/or patient observations, or completion of one (1) year of progressive education in a human services-related field (e.g., psychology, nursing, social work, health sciences) is required.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Participates in patient care, activities of daily living, and physical management of patients according to training.  

INDEPENDENT ACTION:

Work alongside clinical staff; including nurses, social workers, therapists, and physicians to achieve treatment goals.  

SUPERVISORY RESPONSIBILITY:

None.

Pay Range: 

$21.09-$22.04

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

7p-7a

Work Shift:

Night

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY: The dental assistant reports to the Clinical Dental Supervisor of Samuels Sinclair Dental Center and/or its Practice Manager/Director. Under the clinical supervision of staff dentists. Follows established policies and procedures to assist dentists and dental hygienists. The dental center provides care to adult, intellectually disabled, pediatric and medically compromised patients. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Reviews scheduled procedures and prepares dental unit by setting up instruments, materials and supplies to be used. Updates and reviews signed and dated medical history of patient. Takes and monitors vital signs when indicated prior to treatment and during treatment. Prepares patient for treatment including draping, positioning and placement in appropriate protective device. Explains procedures to patients and answers questions to alleviate fears. Provides instruction regarding proper dental hygiene, post surgery care and denture care. Performs sealants for prevention of decay. Fabricate custom trays and record bases, pour and trim study models and fabricate night guards or stints. Processes laboratory shipments and receipts. Assists dentists and dental hygienists with a variety of dental and oral surgical procedures performed at the dental center and operating room including restorative, prosthodontic, oral surgery, periodontic and endodontic. Passes instruments and materials, suctions oral cavity and applies and holds retractors for proper exposure of treatment site, according to established procedures for fourhanded dentistry. Charts existing restorations and missing teeth. Discharges patients and provides proper follow-up instructions. Serves as liaison between group homes and/or parent and clinic for patient scheduling. Cleans treatment area, laboratory and equipment following procedures. Sterilizes instruments. Cleans and maintains a variety of equipment such as suction hose, autoclave and other dental and laboratory equipment. Maintains inventory of dental supplies. Utilizes computer terminal to enter charges for services and record Do Not Keep (DNK) appointments in patient 's clinical chart. Performs routine clerical duties as required such as record keeping, taking phone messages, scheduling patient visits, and confirming patient visits for the following two business day. Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Completion of an approved Dental Assistant program and certification by the Dental Assisting National Board, Inc. OR A Dental Assistant who has 3,500 hours of approved work experience and x-ray certified from an accredited program. Knowledge of dental assisting to include familiarity with four-handed dentistry procedures, instruments and equipment used in operative dentistry, periodontics, pedodontics, endodontics, oral surgery, and prosthodontics as well as knowledge of dental radiographic and laboratory procedures. Demonstrated clerical skills to perform office duties, including assisting the dentist and hygienist in record keeping on dental software. Demonstrated ability to operate office equipment such as computer system, fax machine, and copy machine. Interpersonal skills to deal effectively with dentists, families, guardians, group home staff and specialized population of patients to explain procedures, provide instruction regarding proper dental hygiene and alleviate fears. Demonstrated knowledge and skills necessary to provide care to patients throughout the Brown University Health with consideration of aging processes, human development stages and cultural patterns in each step of the care process. Certified in Basic Life Support (BLS). Required to pass the Dental Assisting National Board within three (3) months from the date of hire. EXPERIENCE: General dental assisting experience, plus three to six months experience on the job to become familiar with department procedures. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Works in both clinical and operating room setting where direct contact with elevated risk patients requires utilization of universal infection control procedures. Minimal exposure to radiation and materials routinely used in the practice of dentistry, Prolonged periods of sitting or standing when assisting with dental procedures. Participation in the behavior management and physical management of uncooperative patients in the context of providing dental care to maintain safety of the patient and staff. INDEPENDENT ACTION: Performs independently within the department 's policies and procedures. Refers complex problems to supervision when clarification or guidance is needed. SUPERVISORY RESPONSIBILITY: None

Pay Range: 

$27.33-$28.57

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M-F 8:00am-4:30pm

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY:

The Manager, Denial Prevention, Trends and Audits is a critical Revenue Cycle leadership role responsible for converting denial and audit activity from a reactive, transactional queue into a proactive, analytics-driven program that identifies Hospital Billing (HB) denial trends, diagnoses root cause, and drives targeted, timeline-bound solutions in partnership with every area that touches the HB claim life cycle — Patient Access/Financial Clearance, HB Coding & CDI, Revenue Integrity, Contracting, Case Management/UR, the Epic Optimization Team, and clinical departments.

This role owns day-to-day operational performance of the non-clinical HB denial and audit team (technical, administrative, and eligibility/authorization-related denials and audit coordination) and serves as the Revenue Cycle’s primary driver — working in close, ongoing partnership with Brown University Health’s Epic Optimization Team — for maximizing Epic HB system effectiveness: building system-based controls, automation, and standard work that prevent denials before submission, reduce manual rework, and reduce the training burden required to sustain the function. Clinical denial and appeal work (e.g., medical necessity, level-of-care) is managed within Revenue Integrity’s clinical appeal nursing team; this role is directly accountable for partnering with that team so clinical and technical denial strategies operate as one aligned program rather than two disconnected efforts.

Strong, hands-on Epic HB expertise is a core and non-negotiable requirement of this role. The manager must be able to read and interpret Epic HB work queue logic, claim edits, and BPA build well enough to translate front-line denial patterns into precise, actionable system change requests for the Epic Optimization Team, and to validate that delivered fixes actually close the gap.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Denial Trend Identification & Root-Cause Analytics

• Own HB denial trend intelligence: aggregate and analyze Hospital Billing denials by payer, reason/CARC-RARC code, service line, site of care, and root cause to separate one-off errors from recurring, systemic workflow failures.
• Apply structured root-cause analysis (RCA): move beyond claim-level firefighting to population-level diagnosis — identifying the upstream scheduling, registration, authorization, documentation, coding, or system failure generating a denial cluster, not just the individual claim fix.
• Build and maintain a denial trend dashboard: using Epic reporting tools (Cogito, SlicerDicer, Workbench/Radar) to visualize denial rate, volume, dollar impact, and recovery rate by category, payer, and accountable owner on a weekly/monthly/quarterly cadence.
• Quantify impact to prioritize action: size each trend by dollars at risk, FTE hours consumed, and recurrence rate so cross-functional intervention is focused on the highest-value opportunities first.

Cross-Functional Partnership & Targeted Solution Development

• Partner with every upstream and downstream stakeholder — Patient Access/Financial Clearance, HB Coding & CDI, Revenue Integrity, Contracting/Payer Strategy, Case Management/UR, the Epic Optimization Team, and clinical departments — to convert denial trend findings into targeted, root-cause-specific action plans.
• Lead corrective action planning: for every significant trend, define the accountable owner, the proposed solution, and a committed implementation timeline; track progress to closure and validate the fix through post-implementation denial-rate monitoring.
• Facilitate a recurring cross-functional denial governance forum: bring stakeholder owners together — including the Epic Optimization Team — to review open trends, agree on solutions, and hold owners to committed timelines, creating a single, shared accountability structure across Revenue Cycle, Epic, and clinical/operational partners.
• Escalate systemic issues to leadership: with supporting data, quantified financial/operational impact, and a recommended resolution path when a fix requires executive sponsorship, payer engagement, or capital/system investment.

Epic Optimization & Systemic Controls

• Serve as the primary Denial Prevention liaison to the Epic Optimization Team, translating recurring HB denial and audit patterns into concrete Epic build requests — work queue logic, claim edits, Best Practice Advisories (BPAs), medical necessity checks, real-time eligibility (RTE) and authorization edits, and charge/order routing rules.
• Identify prevention-first system opportunities: use Epic functionality (work queue automation, auto-routing, edit rules, RTE, referral/authorization checks, denial-code mapping) to intercept root causes before claims are submitted, rather than remediate denials after the fact.
• Partner directly with the Epic Optimization Team on testing, validation, and go-live support for every system change tied to HB denial prevention; monitor post-go-live performance to confirm the control is working as intended and quantify the resulting impact.
• Build systemic and process controls (standard work, templates, system edit checks) that reduce reliance on manual review and rework, and reduce the volume and complexity of training required for staff to perform denial and audit functions.

Quantifiable Impact & Continuous Improvement

• Establish and report against improvement targets, including: reduction in denial volume attributable to systemic/process fixes; reduction in manual touches per account; reduction in average new-hire training time driven by system automation and standard work; improvement in first-pass resolution rate; and reduction in preventable denial write-offs.
• Maintain a solution tracker documenting each denial trend identified, its root cause, the corrective action taken, the accountable owner, the timeline, and the quantified outcome — for use in leadership and executive-level reporting.

Daily Operations & Work Queue Management

• Oversee daily HB denial and audit work queues, ensuring proper distribution, prioritization, and timely follow-up.
• Monitor staff productivity, account volumes, and aging to ensure adherence to established SLAs.
• Ensure high-dollar and aging accounts are identified, prioritized, and escalated appropriately.
• Conduct routine audits of staff work to validate accuracy of account review, documentation, and resolution actions.
• Maintain clear guidelines for when accounts can be adjusted, escalated, or require additional review.

Denial Resolution Execution (Technical & Medical Necessity)

• Manage the end-to-end technical/medical necessity HB denial and reconsideration process (e.g., eligibility, authorization, timely filing, coding/billing edits, coordination of benefits), ensuring timely submission and follow-up.
• Ensure staff accurately review denial codes and payer correspondence, submit complete and compliant non-clinical appeal packages, and document all actions within the system.
• Partner closely with Revenue Integrity’s clinical appeal nursing team to ensure seamless hand-off of clinically driven denials (e.g., medical necessity, level of care) and shared visibility into combined denial trend data across both teams.
• Track and report on daily and weekly denial volumes, resolution rates, and backlog status; enforce accountability for timely filing deadlines and appeal turnaround times.

Audit Intake & Response Coordination

• Oversee intake of all HB audit requests and ensure timely assignment and tracking.
• Coordinate required documentation (medical records, coding validation, billing support) across departments.
• Ensure all audit responses are submitted within payer/regulatory deadlines, and are complete, accurate, and properly documented.
• Maintain a centralized audit tracker with status, due dates, and outcomes.

Quality Assurance & Documentation Standards

• Implement and monitor standard work for account review and documentation.
• Perform routine QA reviews to ensure appropriate denial categorization, complete account notes supporting decisions, and compliance with internal policies and audit requirements.
• Provide real-time feedback and coaching to staff to improve quality and consistency.

Performance Management & Staff Oversight

• Directly manage a team of non-clinical denial/audit specialists and analysts, including daily productivity monitoring, one-on-one check-ins and coaching, and performance evaluations and corrective action when needed.
• Establish clear productivity and quality benchmarks (e.g., accounts worked per day, QA scores).
• Coordinate onboarding and training for new hires, prioritizing system-driven, standard-work-based training that scales as automation and controls reduce manual complexity.

Reporting & Operational Metrics

• Produce routine operational reports, including denial inventory and aging; appeals submitted and overturn rates; audit volumes, status, and outcomes; and high-dollar account tracking.
• Highlight risks such as timely filing exposure, audit deadline risks, and backlog growth.
• Provide actionable insights, trend findings, and clear next steps for leadership review, including progress against the solution tracker.

Performs other duties as assigned.

EDUCATION:

Bachelor’s degree required (Healthcare Administration, Business, Finance, or related field); equivalent experience in healthcare revenue cycle will be considered in lieu of degree.

Master’s degree preferred.

Epic Expertise — Required

• Advanced, hands-on working knowledge of Epic Resolute Hospital Billing (HB), including work queue configuration and routing logic, claim edits, denial/remit code mapping, and charge review build.
• Working knowledge of Best Practice Advisories (BPAs), real-time eligibility (RTE), and authorization/referral edit functionality, and how each intersects with denial generation and prevention.
• Proficiency with Epic reporting and analytics tools — Cogito/Clarity, SlicerDicer, Radar dashboards, and Workbench — sufficient to independently build and maintain denial trend reporting without relying on the Epic Optimization Team for every request.
• Demonstrated experience partnering directly with Epic analysts and the Epic Optimization Team on build requests, testing, and go-live validation for denial-related system changes.
• Ability to translate front-line denial patterns into precise, technically specific system change requests that the Epic Optimization Team can build against — this is the single most critical technical skill for the role.

Additional Required Skills

• Demonstrated ability to translate denial data into root-cause insight and influence cross-functional stakeholders and system owners without direct authority over their teams.
• Strong program/project management skills; proven ability to build cross-functional action plans and hold owners accountable to committed timelines.
• Data-driven, analytically rigorous approach to denial and audit trend identification, prioritization, and performance tracking.
• Strong working knowledge of payer guidelines, denial/CARC-RARC codes, and non-clinical appeal processes.
• Strong operational leadership with a focus on accountability, throughput, and audit readiness.
• Ability to present findings, trend analysis, and recommendations clearly and persuasively to senior leadership.

Key Operational Metrics — Daily / Operational Focus

• Denial inventory (total and aging buckets)
• Accounts worked per FTE per day
• Appeal submission timeliness
• QA audit scores (documentation accuracy)
• High-dollar account resolution tracking
• Audit request turnaround time

Key Operational Metrics — Strategic / Prevention Focus

• Reduction in denial volume attributable to identified and corrected root causes
• Number of cross-functional solutions implemented on-time against committed deadlines
• Reduction in manual touches/rework per denied account, driven by Epic and process controls
• Reduction in new-hire training time attributable to standard work and system automation
• Percentage of denials prevented pre-submission via system-based controls vs. remediated post-denial

EXPERIENCE:

• 5+ years of hands-on Revenue Cycle experience.
• 3+ years of experience managing denial, AR, or audit operations.
• 3+ years of direct, hands-on Epic experience required (Resolute HB strongly preferred), including practical use of work queues, claim edits, denial/remit posting, and reporting tools; prior experience partnering with Epic analysts or an Epic optimization team on build or optimization projects is required.
• Demonstrated experience partnering cross-functionally to design and implement process or system solutions with measurable results.
• Strong working knowledge of payer guidelines, denial codes, and appeal processes.

SUPERVISORY RESPONSIBILITY:

Direct Reports: Denial Specialists, Denial Analysts, Audit Coordinators

Note:Clinical appeal nursing functions have transitioned to Revenue Integrity. This role does not directly supervise clinical appeal nurses but is accountable for active partnership with Revenue Integrity to align clinical and technical denial strategy, share trend data, and coordinate solution timelines. This role also works in close, ongoing partnership with Brown University Health’s Epic Optimization Team on all Epic-related denial prevention system changes.

Pay Range:

$100,027.20-$165,048.00

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type:

M-F 8 - 5

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No

SUMMARY:

The Pathology Technologist reports to the Pathology Manager. Under general supervision and within department policies and procedures, performs various complex clinical laboratory tests in one or more of the laboratory sections of the Pathology Department. Work requires a professional level of knowledge in order to read and interpret test results, especially those which are abnormal or atypical. Responsibilities include calibrating instruments, reporting test results, conducting quality controls, and the like.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

Prepares and determines suitable of solutions, reagents and stains following standard laboratory formulas and procedures; may prepare variations of same for special tests.
Performs complex clinical laboratory tests in one or more sections of the Pathology Department, which require a professional level of knowledge in order to monitor testing procedures and parameters, and to interpret and analyze test results. Some examples of tests performed include:
Performs routine and specialized blood tests to:
Type and cross-match blood and assumes responsibility for compatibility between patient and donor.
Isolate and identify any unusual or abnormal blood incompatibility factors and
Identify atypical conditions in blood specimens.
Performs standard hematologic procedures, as well as more specialized and difficult procedures, such as:
Identifying and quantifying all formed elements of blood (i.e. platelets, leukocytes, etc.) and
Identifying coagulation factors.
Isolates microorganisms from a variety of clinical specimens with emphasis on rapid detection of pathogenic organisms using specialized morphological and biochemical methods. Performs antibiotic susceptibility tests.
Performs chemical analyses of body fluids in order to determine conditions, such as level of glucose, sodium potassium, chlorides, carbon dioxide, drugs and alcohol in the blood.
Records and reviews test results for accuracy and prepares test reports; relay test results and/or reports to physicians or others authorized to receive them.
Discusses findings with physicians when necessary.
Assists in the instruction of students and residents and in the orientation of new employees to an assigned laboratory section.
Performs quality control checks on equipment and reagents, records values and uses results to identify potential problems.
Performs new tests and procedures during development stages and makes recommendations for modification and establishment of new tests and procedures.
Monitors equipment operation; sets up and calibrates equipment, troubleshoots operational problems and performs preventative maintenance and minor repairs.
Logs in specimen and maintains records of specimen during tests; walks to patient floors, draws patient blood samples following established procedures and transports specimens to Pathology for testing.
Cleans and maintains laboratory equipment, glassware, instruments, work benches and so forth.

MINIMUM QUALIFICATIONS:

Bachelor's degree in a lab science such as chemical, physical, biological, clinical laboratory science, medical technology or closely related field or equivalent education and experience as defined by CLIA standards.

CREDENTIALS:
National certification by ASCP or equivalent in any of the offered categories such as Medical Laboratory Science, Medical Technology, Microbiology, Chemistry, Hematology, or any other recognized categorical certifications.
OR
Eligible for national certification with laboratory training including completion of a clinical laboratory training program approved or accredited by the ABHES, NAACLS, or other organization approved by HHS
OR
Previously qualified or could have qualified as a technologist as defined by CLIA standards for testing personnel.
The ability to operate equipment and instruments and to perform all procedures and tests within assigned laboratory section and interpret them accurately.
The physical and visual dexterity necessary to conduct and interpret tests.
The physical ability to stand and work at laboratory benches.
Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

EXPERIENCE:
One year experience in a clinical laboratory.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Exposure to odors, infectious materials, toxins and other hazardous substances.
Visual strain is encountered while closely examining specimens.
Regularly required to stand, lift and carry supplies, etc.

Pay Range:

$29.53-$48.72

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M-F, rotating AM hours

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: Under general supervision of the Environmental Services Supervisor, performs a variety of project cleaning duties, including buffing, stripping and refinishing of floor surfaces, shampooing of carpets and other cleaning duties to maintain an assigned area of the hospital, or its related buildings, in a sanitary and orderly condition. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Assembles materials and supplies from supply rooms, stock service carts, transports to assigned work area, performs daily cleaning and supplying of the area, as defined on the floor schedule in accordance with established departmental procedures, prescribed methods and standards. Returns unused supplies to supply room at the end of shift, cleans equipment used in performance of duties and stores it properly. Prepares cleaning solutions, dusts windowsills, blinds, furniture, and other items. Empties and cleans wastebaskets, dry mops floors, cleans and polishes metal and porcelain fixtures in bathrooms, offices, and patient rooms. Cleans showers and toilets, damp dusts or vacuums chairs and other items, makes beds with clean linens. Performs discharge cleaning of patient rooms, assists in the cleaning of observed emergency spills upon request. Vacuums rugs and carpets. Washes walls and ceilings, cleans lighting fixtures, tops of windows and doorframes. Hangs and changes bedside curtains and drapes, moves furniture to clean area, notifying supervisor when assistance is necessary. Transports trash and linen to designated areas, compacts trash following established hospital procedures, packs infectious waste, as needed. Maintains assigned equipment and work area in a clean, orderly and safe condition. Reports necessary repairs to equipment, furniture, building and fixtures to supervisor. Performs duties assigned in accordance with hospital procedures during fire, or internal/community disaster. Performs all heavy duty cleaning functions as required. Operates power equipment as needed. Transports furniture and equipment in accordance with department policies. Performs other duties as assigned. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Requires the ability to follow written and oral instructions in English. The level of education normally attained in courses at secondary school levels. Effective interpersonal communication skills. EXPERIENCE: One to three months to proficiently perform all basic duties. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Routinely work in healthcare setting such as acute care hospitals, physician office and/or ancillary healthcare enterprise. Any potential workplace hazards are minimized or nullified by adherence to established safety procedures and precautions including the use of safety equipment and Personal Protective Equipment (PPE). Physical ability to perform required tasks and ability to lift up to 25 pounds.

Pay Range:

$18.00-$25.82

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

M-F 7:00am to 3:30pm/Alternating Weekends-Saturdays & Sundays

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: Reports to Manager. Under the supervision of an on-duty Pharmacist, purchases medications and pharmaceutical supplies, performs record keeping requirements, maintains adequate inventory levels, provides inventory actions and communications relative to shortages/recalls and alternative product source selection. Serves as a resource for product and vendor information. Collaborates with various departments as necessary for medication ordering, inventory, distribution, and record keeping. Performs duties in compliance with the Drug Supply Chain Security Act (DSCSA). Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Coordinates drug procurement operations and inventory management to ensure drug availability, accurate inventory value assessment, compliance to 340b, optimized inventory turns and minimizes drug expirations in cooperation with the Pharmacy Purchasing team.a name=_Int_yHMqZaiw class=has-tooltipSynthesizes data from multiple sources, including, but not limited to, the 340b program, the “pharmacy own use” program, anticipatory order data, and alternative replenishment model data to produce a daily order that optimizes available purchase allotments and maximizes drug savings.Oversees charitable pharmacy inventory and coordinates with charitable medication distributor to investigate expanded medication access, as applicable.Collaborates with department leadership to ensure that the pharmacy maintains Drug Supply Chain Security Act (DSCSA) compliance.Works with the 340b team to proactively review opportunities for 340b savings as well as validate the qualification of said opportunities.a name=_Int_hbqSih4K class=has-tooltipMaintains responsibility for borrow and loan systems to hospital inpatient pharmacies, as well as transfers to and from other outpatient locations as applicable.Provides reports of such activity to Pharmacy Purchasing team.a name=_Int_puwQWLUs class=has-tooltipEstablishes timely flow of purchasing receipts to Purchasing Specialist and/or accounts payable.Processes drug recall information in a timely manner and coordinates reverse medication distributor sequestration and pickup.Tracks credits and rebates in coordination with Purchasing Specialist.Assists with assuring accurate pricing, NDC listing, and active inventory identification information within the pharmacy inventory system.Assists with medication disposal collection receptacle pickup, coordination, and replenishment.a name=_Int_1l0HDLni class=has-tooltipAssists in managing vaccine supply and storage.a name=_Int_7WxbnleX class=has-tooltipCoordinates inventory to manage backorders, shortages, and recalls and secures acceptable product alternatives when necessary. Evaluates and adjusts par levels in response to ongoing utilization, shortages, waste, and critical needs.Coordinates with Purchasing Specialist and Clinical Pharmacist, Drug Shortage Management to alert operations team of any short-term or long-term backorders.a name=_Int_TVJut0VT class=has-tooltipCoordinates and participates in the annual pharmacy medication inventory for designated pharmacy location(s).Assists with maintaining purchasing records, invoices, receipts, and inventory control records and coordinates document storage via offsite record storage vendor.Generates purchasing and inventory reports as requested by departmental leadership.Assists Manager and/or Pharmacy Purchasing Specialist to investigate expanded access to medications and supports collection and provision of data for such efforts.Reviews and analyzes operations, recommends operational changes and/or innovative technologies to increase efficiency. In collaboration with pharmacy technician supervisor is instrumental in developing and implementing operational changes.Ensures compliance to established policies and procedures.Communicates effectively with all levels of staff to facilitate the flow of operations.Provides timely and accurate communication, both written and verbal as appropriate, regarding operational changes and continuous quality improvement activities, including goals and objectives of the Pharmacy as they relate to assigned area.Handlesa href=https://www.bing.com/ck?!& & p=3b94e98ad2ebbfe4JmltdHM9MTcxNDk1MzYwMCZpZ3VpZD0wMzI2MmY0ZS01ZTM5LTZhOGUtMDE5Mi0zZDNiNWY5MTZiOTImaW5zaWQ9NTcyNA& ptn=3& ver=2& hsh=3& fclid=03262f4e-5e39-6a8e-0192-3d3b5f916b92& psq=usp+800+guidelines+2023& u=a1aHR0cHM6Ly93d3cudXNwbmYuY29tL3NpdGVzL2RlZmF1bHQvZmlsZXMvdXNwX3BkZi9FTi9VU1BORi9yZXZpc2lvbnMvZ2MtODAwLXJiLW5vdGljZS0yMDIwMDYyNi5wZGY& ntb=1 target=_blank class=has-tooltipthe receipt, storage, and disposal of hazardous sterile and nonsterile drugs, products, and preparationsin compliance with United States Pharmacopeia (USP) Chapter <800>iHazardous Drugs – Handling in Healthcare Settingsand the National Institute for Occupational Safety and Health (NIOSH) recommendationsMaintains cleanliness and organization of all purchasing and drug storage areas.Performs other duties as assigned. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:High school graduate or equivalent required. Completion of one to two years of college preferred.Holds and maintains current unrestricted Rhode Island Pharmacy Technician II licensure and National Pharmacy Technician Certification (CPhT).EXPERIENCEcolor: redMinimum 2 years progressively more responsible related work experience as a pharmacy technician or technician specialist preferably gained in a similarly diverse and operationally complex health care environment. Additional related experience with pharmacy purchasing and inventory management preferred.Knowledge of pharmacy information systems, automated dispensing technology, and MS Office applications including Word, PowerPoint, Excel, and Outlook.Demonstrates excellent written and verbal interpersonal and communication skills.Must have the ability to multi-task and reprioritize as needed while maintaining accuracy and service standards.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Must have the physical ability to lift, carry, and maneuver medication delivery equipment and pharmaceutical related inventories, including the ability to grasp instruments and finger dexterity.Work may require extended periods of time spent standing and walking.Work requires the visual acuity and manual dexterity necessary to operate a personal computer and input data into the system using a typical keyboard and computer mouse to navigate multiple computer monitors.INDEPENDENT ACTION:Performs independently within department policies and practices.Refers specific complex problems to supervisor or manager where clarification of departmental policies and procedures may be required.SUPERVISORY RESPONSIBILITY: None

Pay Range:

$23.11-$38.16

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M-F 730-4:00 PM

Work Shift:

Variable

Daily Hours:

8 hours

Driving Required:

No

SUMMARY:

Reports to Pharmacist-in-charge, Brown University Health Pharmacy. Under the supervision of a Pharmacist and direction of the Pharmacy Technician Group Leader, the Pharmacy Technician Specialist, Retail rotates to all applicable work assignments and work shift as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area. Utilizes experience-based knowledge to perform more advanced technical functions in preparing, formulating, and packaging medication and pharmaceutical supplies. Assists the Pharmacy Technician Group leader to coordinate activities in keeping with the scope of services provided, and with consideration to the age of the patients/customers being served. Interacts professionally as needed with patients/customers, practitioners, and their support personnel to obtain accurate information, including insurance information, needed to process patient/customer prescriptions, and to process accurate payment transactions. Accesses, inputs and retrieves necessary information using multiple pharmacy system applications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
• Exhibits a friendly, pleasant, and helpful nature demonstrating a strong customer service orientation when interacting with patients/customers, practitioners, and support personnel. Responds to questions relative to cost and availability of medication and pharmaceutical supplies. Informs patients/customers, practitioners, and their support personnel of wait times and any issues regarding drug availability, including advising on the refill authorization process for expired prescription orders.
• Protects and maintains patient/customer confidentiality while collecting patient/customer personal information necessary for filling prescriptions such as name, address, date of birth and insurance information. Enters pertinent patient/customer data into appropriate pharmacy systems in order to ensure accurate charging for services and processing of insurance billing/payment as well as patient/customer co-pay information. Collects and processes payment for patient/customer transactions.
• Assists patients/customers in resolving identified problems. Refers patients/customer questions concerning medications and drug interactions to the pharmacist on duty.
• Determines patient needs and as appropriate, facilitates referral to case management, if required. Promotes and facilitates available pharmacy services including delivery of prescriptions and/or medical equipment to discharged patient’s bedside.
• Rotates to all applicable work assignments and work shifts as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area.
• Assumes responsibility for assigned areas of the pharmacy including inventory management, medication purchasing, medication compounding and repackaging, dispensing, and sales.
• Prepares, formulates, and packages medications including hazardous substances, controlled substances, and other pharmaceutical supplies under the immediate supervision of a pharmacist.
• Coordinates quality assurance activities for assigned areas of the pharmacy.
• Ensures medication supply areas are neat and orderly, chemotherapy agents are appropriately segregated, and all medications are stored under proper conditions for light, temperature, and sanitation.
• Participates in quality assessment and improvement activities and medication safety initiatives of the pharmacy. Utilizes approved process for reporting actual, prevented and near miss medication errors.
• Acknowledges and demonstrates professionalism for self and others.

EXPERIENCE AND BASIC KNOWLEDGE:

• High school graduate or equivalent degree. Completion of one to two years of college preferred.
• Maintains current unrestricted Rhode Island Pharmacy Technician licensure.
• Holds and maintains current National Pharmacy Technician Certification (CPhT) or has a minimum of one-year licensed pharmacy technician work experience, sits for National Pharmacy Technician Certification (CPhT) exam within first 6 months of hire, and achieves and maintains National Pharmacy Technician Certification (CPhT) within 12 months of hire.
• Must possess solid computer skills including Microsoft Office Suite, as well as email and calendar applications. Must be comfortable in using internet web applications and multiple pharmacy system applications.
• Strong customer service presence and verbal and written communication skills necessary to interact effectively with patients/customers, practitioners, and ancillary staff.
• Work is exacting and requires the ability to maintain attention to detail in a high paced environment to avoid errors in medication dispensing and payment transactions.
• Must be able to multi-task and reprioritize as needed while maintaining accuracy and service standards.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Must have the physical ability to lift, carry and maneuver medication delivery equipment and pharmaceutical related inventories, requiring the ability to grasp instruments and use finger dexterity. Work may require extended periods of time spent standing and walking.
• Work requires the visual acuity and manual dexterity necessary to operate a personal computer, to accurately input data into various applications and systems, and to navigate screens on computer monitors.
• New hires into this position must successfully pass a drug screen in conformance with Rhode Island State Law.

INDEPENDENT ACTION:

• Performs independently within department policies and practices.
• Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

$19.97-$32.96

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

Rotating 8 hour shifts Mon-Fri 7a-7pm; Rotating Sat 8-430

Work Shift:

Variable

Daily Hours:

8 hours

Driving Required:

Yes

SUMMARY:

Reports to Pharmacist-in-charge, Brown University Health Pharmacy. Under the supervision of a Pharmacist and direction of the Pharmacy Technician Group Leader, the Pharmacy Technician Specialist, Retail rotates to all applicable work assignments and work shift as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area. Utilizes experience-based knowledge to perform more advanced technical functions in preparing, formulating, and packaging medication and pharmaceutical supplies. Assists the Pharmacy Technician Group leader to coordinate activities in keeping with the scope of services provided, and with consideration to the age of the patients/customers being served. Interacts professionally as needed with patients/customers, practitioners, and their support personnel to obtain accurate information, including insurance information, needed to process patient/customer prescriptions, and to process accurate payment transactions. Accesses, inputs and retrieves necessary information using multiple pharmacy system applications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
• Exhibits a friendly, pleasant, and helpful nature demonstrating a strong customer service orientation when interacting with patients/customers, practitioners, and support personnel. Responds to questions relative to cost and availability of medication and pharmaceutical supplies. Informs patients/customers, practitioners, and their support personnel of wait times and any issues regarding drug availability, including advising on the refill authorization process for expired prescription orders.
• Protects and maintains patient/customer confidentiality while collecting patient/customer personal information necessary for filling prescriptions such as name, address, date of birth and insurance information. Enters pertinent patient/customer data into appropriate pharmacy systems in order to ensure accurate charging for services and processing of insurance billing/payment as well as patient/customer co-pay information. Collects and processes payment for patient/customer transactions.
• Assists patients/customers in resolving identified problems. Refers patients/customer questions concerning medications and drug interactions to the pharmacist on duty.
• Determines patient needs and as appropriate, facilitates referral to case management, if required. Promotes and facilitates available pharmacy services including delivery of prescriptions and/or medical equipment to discharged patient’s bedside.
• Rotates to all applicable work assignments and work shifts as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area.
• Assumes responsibility for assigned areas of the pharmacy including inventory management, medication purchasing, medication compounding and repackaging, dispensing, and sales.
• Prepares, formulates, and packages medications including hazardous substances, controlled substances, and other pharmaceutical supplies under the immediate supervision of a pharmacist.
• Coordinates quality assurance activities for assigned areas of the pharmacy.
• Ensures medication supply areas are neat and orderly, chemotherapy agents are appropriately segregated, and all medications are stored under proper conditions for light, temperature, and sanitation.
• Participates in quality assessment and improvement activities and medication safety initiatives of the pharmacy. Utilizes approved process for reporting actual, prevented and near miss medication errors.
• Acknowledges and demonstrates professionalism for self and others.

EXPERIENCE AND BASIC KNOWLEDGE:

• High school graduate or equivalent degree. Completion of one to two years of college preferred.
• Maintains current unrestricted Rhode Island Pharmacy Technician licensure.
• Holds and maintains current National Pharmacy Technician Certification (CPhT) or has a minimum of one-year licensed pharmacy technician work experience, sits for National Pharmacy Technician Certification (CPhT) exam within first 6 months of hire, and achieves and maintains National Pharmacy Technician Certification (CPhT) within 12 months of hire.
• Must possess solid computer skills including Microsoft Office Suite, as well as email and calendar applications. Must be comfortable in using internet web applications and multiple pharmacy system applications.
• Strong customer service presence and verbal and written communication skills necessary to interact effectively with patients/customers, practitioners, and ancillary staff.
• Work is exacting and requires the ability to maintain attention to detail in a high paced environment to avoid errors in medication dispensing and payment transactions.
• Must be able to multi-task and reprioritize as needed while maintaining accuracy and service standards.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Must have the physical ability to lift, carry and maneuver medication delivery equipment and pharmaceutical related inventories, requiring the ability to grasp instruments and use finger dexterity. Work may require extended periods of time spent standing and walking.
• Work requires the visual acuity and manual dexterity necessary to operate a personal computer, to accurately input data into various applications and systems, and to navigate screens on computer monitors.
• New hires into this position must successfully pass a drug screen in conformance with Rhode Island State Law.

INDEPENDENT ACTION:

• Performs independently within department policies and practices.
• Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

$19.97-$32.96

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

Rotating 8 hour shifts Mon-Fri 7a-7pm; Rotating Sat 8-430

Work Shift:

Variable

Daily Hours:

8 hours

Driving Required:

Yes

SUMMARY:

Reports to Pharmacist-in-charge, Brown University Health Pharmacy. Under the supervision of a Pharmacist and direction of the Pharmacy Technician Group Leader, the Pharmacy Technician Specialist, Retail rotates to all applicable work assignments and work shift as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area. Utilizes experience-based knowledge to perform more advanced technical functions in preparing, formulating, and packaging medication and pharmaceutical supplies. Assists the Pharmacy Technician Group leader to coordinate activities in keeping with the scope of services provided, and with consideration to the age of the patients/customers being served. Interacts professionally as needed with patients/customers, practitioners, and their support personnel to obtain accurate information, including insurance information, needed to process patient/customer prescriptions, and to process accurate payment transactions. Accesses, inputs and retrieves necessary information using multiple pharmacy system applications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
• Exhibits a friendly, pleasant, and helpful nature demonstrating a strong customer service orientation when interacting with patients/customers, practitioners, and support personnel. Responds to questions relative to cost and availability of medication and pharmaceutical supplies. Informs patients/customers, practitioners, and their support personnel of wait times and any issues regarding drug availability, including advising on the refill authorization process for expired prescription orders.
• Protects and maintains patient/customer confidentiality while collecting patient/customer personal information necessary for filling prescriptions such as name, address, date of birth and insurance information. Enters pertinent patient/customer data into appropriate pharmacy systems in order to ensure accurate charging for services and processing of insurance billing/payment as well as patient/customer co-pay information. Collects and processes payment for patient/customer transactions.
• Assists patients/customers in resolving identified problems. Refers patients/customer questions concerning medications and drug interactions to the pharmacist on duty.
• Determines patient needs and as appropriate, facilitates referral to case management, if required. Promotes and facilitates available pharmacy services including delivery of prescriptions and/or medical equipment to discharged patient’s bedside.
• Rotates to all applicable work assignments and work shifts as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area.
• Assumes responsibility for assigned areas of the pharmacy including inventory management, medication purchasing, medication compounding and repackaging, dispensing, and sales.
• Prepares, formulates, and packages medications including hazardous substances, controlled substances, and other pharmaceutical supplies under the immediate supervision of a pharmacist.
• Coordinates quality assurance activities for assigned areas of the pharmacy.
• Ensures medication supply areas are neat and orderly, chemotherapy agents are appropriately segregated, and all medications are stored under proper conditions for light, temperature, and sanitation.
• Participates in quality assessment and improvement activities and medication safety initiatives of the pharmacy. Utilizes approved process for reporting actual, prevented and near miss medication errors.
• Acknowledges and demonstrates professionalism for self and others.

EXPERIENCE AND BASIC KNOWLEDGE:

• High school graduate or equivalent degree. Completion of one to two years of college preferred.
• Maintains current unrestricted Rhode Island Pharmacy Technician licensure.
• Holds and maintains current National Pharmacy Technician Certification (CPhT) or has a minimum of one-year licensed pharmacy technician work experience, sits for National Pharmacy Technician Certification (CPhT) exam within first 6 months of hire, and achieves and maintains National Pharmacy Technician Certification (CPhT) within 12 months of hire.
• Must possess solid computer skills including Microsoft Office Suite, as well as email and calendar applications. Must be comfortable in using internet web applications and multiple pharmacy system applications.
• Strong customer service presence and verbal and written communication skills necessary to interact effectively with patients/customers, practitioners, and ancillary staff.
• Work is exacting and requires the ability to maintain attention to detail in a high paced environment to avoid errors in medication dispensing and payment transactions.
• Must be able to multi-task and reprioritize as needed while maintaining accuracy and service standards.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Must have the physical ability to lift, carry and maneuver medication delivery equipment and pharmaceutical related inventories, requiring the ability to grasp instruments and use finger dexterity. Work may require extended periods of time spent standing and walking.
• Work requires the visual acuity and manual dexterity necessary to operate a personal computer, to accurately input data into various applications and systems, and to navigate screens on computer monitors.
• New hires into this position must successfully pass a drug screen in conformance with Rhode Island State Law.

INDEPENDENT ACTION:

• Performs independently within department policies and practices.
• Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

$19.97-$32.96

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

Rotating 8 hour shifts Mon-Fri 7a-7pm; Rotating Sat 8-430

Work Shift:

Variable

Daily Hours:

8 hours

Driving Required:

Yes

SUMMARY:

Reports to Pharmacist-in-charge, Brown University Health Pharmacy. Under the supervision of a Pharmacist and direction of the Pharmacy Technician Group Leader, the Pharmacy Technician Specialist, Retail rotates to all applicable work assignments and work shift as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area. Utilizes experience-based knowledge to perform more advanced technical functions in preparing, formulating, and packaging medication and pharmaceutical supplies. Assists the Pharmacy Technician Group leader to coordinate activities in keeping with the scope of services provided, and with consideration to the age of the patients/customers being served. Interacts professionally as needed with patients/customers, practitioners, and their support personnel to obtain accurate information, including insurance information, needed to process patient/customer prescriptions, and to process accurate payment transactions. Accesses, inputs and retrieves necessary information using multiple pharmacy system applications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
• Exhibits a friendly, pleasant, and helpful nature demonstrating a strong customer service orientation when interacting with patients/customers, practitioners, and support personnel. Responds to questions relative to cost and availability of medication and pharmaceutical supplies. Informs patients/customers, practitioners, and their support personnel of wait times and any issues regarding drug availability, including advising on the refill authorization process for expired prescription orders.
• Protects and maintains patient/customer confidentiality while collecting patient/customer personal information necessary for filling prescriptions such as name, address, date of birth and insurance information. Enters pertinent patient/customer data into appropriate pharmacy systems in order to ensure accurate charging for services and processing of insurance billing/payment as well as patient/customer co-pay information. Collects and processes payment for patient/customer transactions.
• Assists patients/customers in resolving identified problems. Refers patients/customer questions concerning medications and drug interactions to the pharmacist on duty.
• Determines patient needs and as appropriate, facilitates referral to case management, if required. Promotes and facilitates available pharmacy services including delivery of prescriptions and/or medical equipment to discharged patient’s bedside.
• Rotates to all applicable work assignments and work shifts as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area.
• Assumes responsibility for assigned areas of the pharmacy including inventory management, medication purchasing, medication compounding and repackaging, dispensing, and sales.
• Prepares, formulates, and packages medications including hazardous substances, controlled substances, and other pharmaceutical supplies under the immediate supervision of a pharmacist.
• Coordinates quality assurance activities for assigned areas of the pharmacy.
• Ensures medication supply areas are neat and orderly, chemotherapy agents are appropriately segregated, and all medications are stored under proper conditions for light, temperature, and sanitation.
• Participates in quality assessment and improvement activities and medication safety initiatives of the pharmacy. Utilizes approved process for reporting actual, prevented and near miss medication errors.
• Acknowledges and demonstrates professionalism for self and others.

EXPERIENCE AND BASIC KNOWLEDGE:

• High school graduate or equivalent degree. Completion of one to two years of college preferred.
• Maintains current unrestricted Rhode Island Pharmacy Technician licensure.
• Holds and maintains current National Pharmacy Technician Certification (CPhT) or has a minimum of one-year licensed pharmacy technician work experience, sits for National Pharmacy Technician Certification (CPhT) exam within first 6 months of hire, and achieves and maintains National Pharmacy Technician Certification (CPhT) within 12 months of hire.
• Must possess solid computer skills including Microsoft Office Suite, as well as email and calendar applications. Must be comfortable in using internet web applications and multiple pharmacy system applications.
• Strong customer service presence and verbal and written communication skills necessary to interact effectively with patients/customers, practitioners, and ancillary staff.
• Work is exacting and requires the ability to maintain attention to detail in a high paced environment to avoid errors in medication dispensing and payment transactions.
• Must be able to multi-task and reprioritize as needed while maintaining accuracy and service standards.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Must have the physical ability to lift, carry and maneuver medication delivery equipment and pharmaceutical related inventories, requiring the ability to grasp instruments and use finger dexterity. Work may require extended periods of time spent standing and walking.
• Work requires the visual acuity and manual dexterity necessary to operate a personal computer, to accurately input data into various applications and systems, and to navigate screens on computer monitors.
• New hires into this position must successfully pass a drug screen in conformance with Rhode Island State Law.

INDEPENDENT ACTION:

• Performs independently within department policies and practices.
• Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range:

$19.97-$32.96

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

Rotating 8 hour shifts Mon-Fri 7a-7pm; Rotating Sat 8-430

Work Shift:

Variable

Daily Hours:

8 hours

Driving Required:

Yes

SUMMARY: Under the general supervision of, but according to established policies and procedures, the incumbent performs various administrative duties to expedite each patient's visit for clinical care. These duties include preparation of patient records; registration and pre-registration activities; problem resolution; appointment scheduling; and, co-payment preparation and collection. In addition, ancillary duties performed provide tracking and status of follow-up care as it pertains to specific diagnostic coding, billing/payment resolution, and generation of system reports, which reflect scheduling activities. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Schedules patients using the hospital's scheduling system. This includes establishing the appointment type, specific provider clinic, and appointment time. Schedules follow-up appointment using the on-line scheduling system. May schedule appointments for patients who need lab work, diagnostic imaging or referral to other medical providers. Refers technical/clinical inquiries to appropriate personnel. Utilizes the on-line billing system to enter diagnosis/service codes from encounter sheets. This includes accurately entering the appropriate code in the hospital's billing system. Completes pre-registration and registration process using the on-line billing system. Verifies demographic data, insurance authorization information, co-pays and physician. Collects co-payments and provides patients with receipts. Produces registration cards using the on-line system and card embosser. Photocopies front and back of insurance card. Confirms patient eligibility with insurance carriers and obtains visit authorizations as necessary. Provides mature, quality customer service to patients, their families and/or their representatives. Mails informational material to new patients in advance of scheduled appointments. As necessary, contacts agencies outside the Hospital to obtain pertinent patient information and to coordinate clinic/treatment programs. Contacts third party payors to obtain required pre-authorizations in accordance with established policiesActs as an outpatient center receptionist. Makes telephone calls to patients as appointment reminders. Answers incoming calls. Returns phone calls to patients, physician offices and other medical providers such as laboratory and radiology facilities. Greets arriving patients and verifies pertinent information and physician using the online billing system. Orients patients to the specific outpatient center as a hospital-based service. Interacts effectively with patients and their family members.Handles coding/billing within parameters as outlined in the department guideline. Using the on-line billing system enters diagnosis codes/service codes from encounter sheets. Verifies the appropriateness of the diagnostic code prior to entering in the billing system. Interacts with patients and Patient Financial Services in order to resolve billing issues, including denials. Appropriately refers patients to patient advocate for financial counseling.Obtains and organizes medical records for use by physicians and nurses. Ensures patient's file is complete prior to treatment/clinic visit including appropriate records, lab test results and x-rays. Evaluates file prior to schedule visit and follows up with other Hospital departments to obtain missing dataPrints reports using both the online scheduling and billing systems. Performs all duties in accordance with RIH's mission, the defined role of ambulatory care, and defined administrative/clerical rules, procedures and policies.May respond to telephone callsnquiries by rotating into a centralized setting (i.e., a call room).ADDENDUM: Referral Management.Utilizes two systems simultaneously, Epic is used for scheduling and registration and Cedaron is used for patient documentation.Experience obtaining authorizations and ability to follow and track insurance plan frequency rules and monitor benefit limits accurately and timely.Ability to effectively multitask scheduling appointments while answering the phone and checking in and checking out patients of Rehabilitation Services.Knowledge base of patient diagnosis, to ensure that the patient is triaged and scheduled with the appropriate clinical therapist.Ability to schedule patients with multiple appointments with multiple professions, i.e., Physical Therapy, Occupational Therapy, Speech-Language Pathology and Aquatic Therapy. Scan documents into Epic. Manage work queue for registration errors. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:High School Diploma or equivalent. Demonstrated knowledge of PC skills using the windows operating system environment and accompanying software packages. Must have knowledge of medical billing routines for physician office practice. Must also have knowledge of medical terminology, diagnosis codes, and procedure codes. Must use and have knowledge of courteous telephone technique and good customer service skills. EXPERIENCEix months experience coding and billing using online billing system.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Walking, sitting, standing throughout the day in clinic setting.

Pay Range:

$21.90-$22.91

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

Monday-Thursday 2-6, every Saturday 8-12 rotating clinics

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY: Under general supervision of the Manager of Volunteer and Customer Services, and within hospital and department policies and procedures, greets, assists, and directs visitors, patients, and other callers/visitors to the hospital. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Maintains established department policies, procedures, objectives, quality assurance, safety, and environmental control. Proactively greets and assists all patients, visitors and vendors in a warm and welcoming manner, ensuring exceptional customer service. Conducts approved screening process with all, and assists and directs to various locations in the hospital and/or building; calls for an escort when necessary. Uses technology to print out personalized patient/visitor labels and ensures all coming into the hospital have the appropriate badge. Acts as a liaison between patients, visitors and guests and any hospital department. Answers telephone and uses appropriate telephone techniques and proper identification. Responsible for transferring calls to patient room, nursing stations or finding appropriate department. Provides clear directions and assistance to patients and visitors, including directions for parking, wheelchair assistance, and locations of telephones, rest rooms, and hospital departments. Provides room numbers of patients. Operates computer terminal to retrieve patient room numbers/extensions, admissions, and discharges. Protects patient privacy for those who choose to be “restricted” from the patient directory. Accept packages from staff, physicians, etc. for pick up by internal/external customers; monitor the signing process on the Parcel Pickup Log; call the internal department to notify them of the delivery; require a signature when the parcel is picked up. Verify the patient room numbers for floral delivery. Maintain awareness and oversight for activity in the main lobby. Preserves and protects confidentiality of information. Attends in-service and educational programs. Attends and participates in-staff meetings. Assists in care and maintenance of department equipment and supplies. Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: High School diploma or equivalent. Basic knowledge of computer keyboard. The position needs to have exceptional customer service skills, as well as the ability to multitask and deal with the public. The person should be kind, empathetic, professional, responsible and willing to learn. Bilingual preferred. EXPERIENCE: Demonstrated ability to interact with patients, visitors, and all levels of hospital staff. Demonstrated interpersonal skills including empathy, compassion, warmth and kindness. Three to four months of related experience including on-the-job training to become familiar with the hospital campus, department services and procedures specific to areas served. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Requires standing, bending and sitting. Sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment. While most duties are performed in an office environment, incumbent is exposed to patient-care environment. Any risk of exposure to contagious or noxious elements is minimized by adherence to safety procedures and protocols. INDEPENDENT ACTION: Incumbent functions independently within broad scope of department policies and practices. Generally, refers specific problems to supervisor, only where clarification of departmental policies and procedures may be required. SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$18.00-$25.82

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

8:00-5:00

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: Under the supervision of the Registered Nurse and within hospital and department policies and procedures, assists in caring for patients and/or families from admission to discharge. DEFINTION: A nursing assistant is a paraprofessional trained to provide personal care and related health care and assistance to individuals who are sick, disabled, or infirm, and who are residents of or receiving services from health care facilities or agencies licensed by the state and holds a license as a nursing assistant issued by the Department of Health. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: PRINCIPAL DUTIES AND RESPONSIBILITIES: Brown University Health employees are expected to embrace Brown University Health's mission of Delivering health with care and successfully role model Brown University Health's values of Compassion, Accountability, Respect, and Excellence as this guides our everyday actions with patients, customers and one another. Duties of Nursing Assistants Collaborate with Registered Nurse to organize work and set priorities. Under the supervision of the Registered Nurse, performs: ol Personal Care Skills Basic Nursing Assistant Skills: As outlined by the Rhode Island Department of Health Professional Licensing and Facility Regulation. Rehabilitation Skills: Performs daily activities of living, ambulates patient as appropriate Maintenance of Safe Environment: Reports unsafe conditions/situations to Registered Nurse, manager, or supervisor; reports equipment in need of repair and removes from service. Recognition of and Reporting Signs and Symptoms: Communicates all pertinent patient observations to the Registered Nurse. Safety: Maintains quality assurance and infection control, in accordance with established hospital and department policies, procedures and objectives. Accurately documents data in the EHR, patient care flowsheet, clinical data records; demonstrates ability to perform responsibilities in emergency/code situations. May function as a patient observer. /ol Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Current Rhode Island license as a Nursing Assistant. High school graduate or its equivalent preferred. Ability to perform basic computer skills. Certified in American Heart Association Healthcare Provider Basic Cardiac Life Support (BLS). Demonstrates knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process. EXPERIENCE: One-year experience as a Nursing Assistant preferred. WORKING ENVIRONMENT AND PHYSICAL CONDITIONS: Works in healthcare environments such as acute care hospitals, physicians' offices, and ancillary health care enterprises. Prolonged sitting, standing, and walking. Repeated bending, squatting, and stooping. May be required to lift/turn patients and equipment. INDEPENDENT ACTION: Works under the supervision of the Registered Nurse within the scope of hospital and department policies and practices and the Rhode Island Department of Health Professional Licensing and Facility Regulation. Refers specific, complex problems to supervisor where clarification of department policies and procedures may be required. SUPERVISORY RESPONSIBILITIES: None.

Pay Range: 

-

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

7p-7a; EOW/EOH

Work Shift:

Night

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY: Under the supervision of the Registered Nurse and within hospital and department policies and procedures, assists in caring for patients and/or families from admission to discharge. DEFINTION: A nursing assistant is a paraprofessional trained to provide personal care and related health care and assistance to individuals who are sick, disabled, or infirm, and who are residents of or receiving services from health care facilities or agencies licensed by the state and holds a license as a nursing assistant issued by the Department of Health. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: PRINCIPAL DUTIES AND RESPONSIBILITIES: Brown University Health employees are expected to embrace Brown University Health's mission of Delivering health with care and successfully role model Brown University Health's values of Compassion, Accountability, Respect, and Excellence as this guides our everyday actions with patients, customers and one another. Duties of Nursing Assistants Collaborate with Registered Nurse to organize work and set priorities. Under the supervision of the Registered Nurse, performs: ol Personal Care Skills Basic Nursing Assistant Skills: As outlined by the Rhode Island Department of Health Professional Licensing and Facility Regulation. Rehabilitation Skills: Performs daily activities of living, ambulates patient as appropriate Maintenance of Safe Environment: Reports unsafe conditions/situations to Registered Nurse, manager, or supervisor; reports equipment in need of repair and removes from service. Recognition of and Reporting Signs and Symptoms: Communicates all pertinent patient observations to the Registered Nurse. Safety: Maintains quality assurance and infection control, in accordance with established hospital and department policies, procedures and objectives. Accurately documents data in the EHR, patient care flowsheet, clinical data records; demonstrates ability to perform responsibilities in emergency/code situations. May function as a patient observer. /ol Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Current Rhode Island license as a Nursing Assistant. High school graduate or its equivalent preferred. Ability to perform basic computer skills. Certified in American Heart Association Healthcare Provider Basic Cardiac Life Support (BLS). Demonstrates knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process. EXPERIENCE: One-year experience as a Nursing Assistant preferred. WORKING ENVIRONMENT AND PHYSICAL CONDITIONS: Works in healthcare environments such as acute care hospitals, physicians' offices, and ancillary health care enterprises. Prolonged sitting, standing, and walking. Repeated bending, squatting, and stooping. May be required to lift/turn patients and equipment. INDEPENDENT ACTION: Works under the supervision of the Registered Nurse within the scope of hospital and department policies and practices and the Rhode Island Department of Health Professional Licensing and Facility Regulation. Refers specific, complex problems to supervisor where clarification of department policies and procedures may be required. SUPERVISORY RESPONSIBILITIES: None.

Pay Range: 

-

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

7a-7pm, EOW/EOH

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY: Under the supervision of the Registered Nurse and within hospital and department policies and procedures, assists in caring for patients and/or families from admission to discharge.DEFINTION:A nursing assistant is a paraprofessional trained to provide personal care and related health care and assistance to individuals who are sick, disabled, or infirm, and who are residents of or receiving services from health care facilities or agencies licensed by the state and holds a license as a nursing assistant issued by the Department of Health. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: PRINCIPAL DUTIES AND RESPONSIBILITIES: Brown University Health employees are expected to embrace Brown University Health's mission of Delivering health with care and successfully role model Brown University Health's values of Compassion, Accountability, Respect, and Excellence as this guides our everyday actions with patients, customers and one another. Duties of Nursing Assistants Collaborate with Registered Nurse to organize work and set priorities. Under the supervision of the Registered Nurse, performs: 1. Personal Care Skills 2. Basic Nursing Assistant Skills: As outlined by the Rhode Island Department of Health Professional Licensing and Facility Regulation. 3. Rehabilitation Skills: Performs daily activities of living, ambulates patient as appropriate 4. Maintenance of Safe Environment: Reports unsafe conditions/situations to Registered Nurse, manager, or supervisor; reports equipment in need of repair and removes from service. 5. Recognition of and Reporting Signs and Symptoms: Communicates all pertinent patient observations to the Registered Nurse. 6. Safety: Maintains quality assurance and infection control, in accordance with established hospital and department policies, procedures and objectives. Accurately documents data in the EHR, patient care flowsheet, clinical data records; demonstrates ability to perform responsibilities in emergency/code situations. May function as a patient observer. Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Current Rhode Island license as a Nursing Assistant. High school graduate or its equivalent preferred. Ability to perform basic computer skills. Certified in American Heart Association Healthcare Provider Basic Cardiac Life Support (BLS). Demonstrates knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process. EXPERIENCE: One-year experience as a Nursing Assistant preferred. WORKING ENVIRONMENT AND PHYSICAL CONDITIONS: Works in healthcare environments such as acute care hospitals, physicians’ offices, and ancillary health care enterprises. Prolonged sitting, standing, and walking. Repeated bending, squatting, and stooping. May be required to lift/turn patients and equipment. INDEPENDENT ACTION: Works under the supervision of the Registered Nurse within the scope of hospital and department policies and practices and the Rhode Island Department of Health Professional Licensing and Facility Regulation. Refers specific, complex problems to supervisor where clarification of department policies and procedures may be required. SUPERVISORY RESPONSIBILITIES: None.

Pay Range: 

-

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

e/o weekend and holiday

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY: Under the supervision of the Registered Nurse and within hospital and department policies and procedures, assists in caring for patients and/or families from admission to discharge.DEFINTION:A nursing assistant is a paraprofessional trained to provide personal care and related health care and assistance to individuals who are sick, disabled, or infirm, and who are residents of or receiving services from health care facilities or agencies licensed by the state and holds a license as a nursing assistant issued by the Department of Health. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: PRINCIPAL DUTIES AND RESPONSIBILITIES: Brown University Health employees are expected to embrace Brown University Health's mission of Delivering health with care and successfully role model Brown University Health's values of Compassion, Accountability, Respect, and Excellence as this guides our everyday actions with patients, customers and one another. Duties of Nursing Assistants Collaborate with Registered Nurse to organize work and set priorities. Under the supervision of the Registered Nurse, performs: 1. Personal Care Skills 2. Basic Nursing Assistant Skills: As outlined by the Rhode Island Department of Health Professional Licensing and Facility Regulation. 3. Rehabilitation Skills: Performs daily activities of living, ambulates patient as appropriate 4. Maintenance of Safe Environment: Reports unsafe conditions/situations to Registered Nurse, manager, or supervisor; reports equipment in need of repair and removes from service. 5. Recognition of and Reporting Signs and Symptoms: Communicates all pertinent patient observations to the Registered Nurse. 6. Safety: Maintains quality assurance and infection control, in accordance with established hospital and department policies, procedures and objectives. Accurately documents data in the EHR, patient care flowsheet, clinical data records; demonstrates ability to perform responsibilities in emergency/code situations. May function as a patient observer. Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Current Rhode Island license as a Nursing Assistant. High school graduate or its equivalent preferred. Ability to perform basic computer skills. Certified in American Heart Association Healthcare Provider Basic Cardiac Life Support (BLS). Demonstrates knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process. EXPERIENCE: One-year experience as a Nursing Assistant preferred. WORKING ENVIRONMENT AND PHYSICAL CONDITIONS: Works in healthcare environments such as acute care hospitals, physicians’ offices, and ancillary health care enterprises. Prolonged sitting, standing, and walking. Repeated bending, squatting, and stooping. May be required to lift/turn patients and equipment. INDEPENDENT ACTION: Works under the supervision of the Registered Nurse within the scope of hospital and department policies and practices and the Rhode Island Department of Health Professional Licensing and Facility Regulation. Refers specific, complex problems to supervisor where clarification of department policies and procedures may be required. SUPERVISORY RESPONSIBILITIES: None.

Pay Range: 

-

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

7am-730pm or 7pm-730am

Work Shift:

Variable

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY: Under the supervision of the Registered Nurse and within hospital and department policies and procedures, assists in caring for patients and/or families from admission to discharge. DEFINTION: A nursing assistant is a paraprofessional trained to provide personal care and related health care and assistance to individuals who are sick, disabled, or infirm, and who are residents of or receiving services from health care facilities or agencies licensed by the state and holds a license as a nursing assistant issued by the Department of Health. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: PRINCIPAL DUTIES AND RESPONSIBILITIES: Brown University Health employees are expected to embrace Brown University Health's mission of Delivering health with care and successfully role model Brown University Health's values of Compassion, Accountability, Respect, and Excellence as this guides our everyday actions with patients, customers and one another. Duties of Nursing Assistants Collaborate with Registered Nurse to organize work and set priorities. Under the supervision of the Registered Nurse, performs: ol Personal Care Skills Basic Nursing Assistant Skills: As outlined by the Rhode Island Department of Health Professional Licensing and Facility Regulation. Rehabilitation Skills: Performs daily activities of living, ambulates patient as appropriate Maintenance of Safe Environment: Reports unsafe conditions/situations to Registered Nurse, manager, or supervisor; reports equipment in need of repair and removes from service. Recognition of and Reporting Signs and Symptoms: Communicates all pertinent patient observations to the Registered Nurse. Safety: Maintains quality assurance and infection control, in accordance with established hospital and department policies, procedures and objectives. Accurately documents data in the EHR, patient care flowsheet, clinical data records; demonstrates ability to perform responsibilities in emergency/code situations. May function as a patient observer. /ol Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Current Rhode Island license as a Nursing Assistant. High school graduate or its equivalent preferred. Ability to perform basic computer skills. Certified in American Heart Association Healthcare Provider Basic Cardiac Life Support (BLS). Demonstrates knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process. EXPERIENCE: One-year experience as a Nursing Assistant preferred. WORKING ENVIRONMENT AND PHYSICAL CONDITIONS: Works in healthcare environments such as acute care hospitals, physicians' offices, and ancillary health care enterprises. Prolonged sitting, standing, and walking. Repeated bending, squatting, and stooping. May be required to lift/turn patients and equipment. INDEPENDENT ACTION: Works under the supervision of the Registered Nurse within the scope of hospital and department policies and practices and the Rhode Island Department of Health Professional Licensing and Facility Regulation. Refers specific, complex problems to supervisor where clarification of department policies and procedures may be required. SUPERVISORY RESPONSIBILITIES: None.

Pay Range: 

-

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

7p-730a

Work Shift:

Night

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY: Under the supervision of the Registered Nurse and within hospital and department policies and procedures, assists in caring for patients and/or families from admission to discharge. DEFINTION: A nursing assistant is a paraprofessional trained to provide personal care and related health care and assistance to individuals who are sick, disabled, or infirm, and who are residents of or receiving services from health care facilities or agencies licensed by the state and holds a license as a nursing assistant issued by the Department of Health. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: PRINCIPAL DUTIES AND RESPONSIBILITIES:Brown University Health employees are expected to embrace Brown University Health's mission of Delivering health with care and successfully role model Brown University Health's values of Compassion, Accountability, Respect, and Excellence as this guides our everyday actions with patients, customers and one another.Duties of Nursing AssistantsCollaborate with Registered Nurse to organize work and set priorities. Under the supervision of the Registered Nurse, performs: 1. Personal Care Skills2. Basic Nursing Assistant Skills: As outlined by the Rhode Island Department of Health Professional Licensing and Facility Regulation. 3. Rehabilitation Skills: Performs daily activities of living, ambulates patient as appropriate4. Maintenance of Safe Environment: Reports unsafe conditions/situations to Registered Nurse, manager, or supervisor; reports equipment in need of repair and removes from service.5. Recognition of and Reporting Signs and Symptoms: Communicates all pertinent patient observations to the Registered Nurse. 6. Safety: Maintains quality assurance and infection control, in accordance with established hospital and department policies, procedures and objectives. Accurately documents data in the EHR, patient care flowsheet, clinical data records; demonstrates ability to perform responsibilities in emergency/code situations. May function as a patient observer. Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:Current Rhode Island license as a Nursing Assistant.High school graduate or its equivalent preferred.Ability to perform basic computer skills.Certified in American Heart Association Healthcare Provider Basic Cardiac Life Support (BLS).Demonstrates knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.EXPERIENCE:One-year experience as a Nursing Assistant preferred.WORKING ENVIRONMENT AND PHYSICAL CONDITIONS: Works in healthcare environments such as acute care hospitals, physicians’ offices, and ancillary health care enterprises. Prolonged sitting, standing, and walking. Repeated bending, squatting, and stooping. May be required to lift/turn patients and equipment.INDEPENDENT ACTION:Works under the supervision of the Registered Nurse within the scope of hospital and department policies and practices and the Rhode Island Department of Health Professional Licensing and Facility Regulation.Refers specific, complex problems to supervisor where clarification of department policies and procedures may be required.SUPERVISORY RESPONSIBILITIES:None.

Pay Range:

-

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

7a-7:30p EOW/EOH

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY: Under the supervision of the Registered Nurse and within hospital and department policies and procedures, assists in caring for patients and/or families from admission to discharge. DEFINTION: A nursing assistant is a paraprofessional trained to provide personal care and related health care and assistance to individuals who are sick, disabled, or infirm, and who are residents of or receiving services from health care facilities or agencies licensed by the state and holds a license as a nursing assistant issued by the Department of Health. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: PRINCIPAL DUTIES AND RESPONSIBILITIES:Brown University Health employees are expected to embrace Brown University Health's mission of Delivering health with care and successfully role model Brown University Health's values of Compassion, Accountability, Respect, and Excellence as this guides our everyday actions with patients, customers and one another.Duties of Nursing AssistantsCollaborate with Registered Nurse to organize work and set priorities. Under the supervision of the Registered Nurse, performs: 1. Personal Care Skills2. Basic Nursing Assistant Skills: As outlined by the Rhode Island Department of Health Professional Licensing and Facility Regulation. 3. Rehabilitation Skills: Performs daily activities of living, ambulates patient as appropriate4. Maintenance of Safe Environment: Reports unsafe conditions/situations to Registered Nurse, manager, or supervisor; reports equipment in need of repair and removes from service.5. Recognition of and Reporting Signs and Symptoms: Communicates all pertinent patient observations to the Registered Nurse. 6. Safety: Maintains quality assurance and infection control, in accordance with established hospital and department policies, procedures and objectives. Accurately documents data in the EHR, patient care flowsheet, clinical data records; demonstrates ability to perform responsibilities in emergency/code situations. May function as a patient observer. Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:Current Rhode Island license as a Nursing Assistant.High school graduate or its equivalent preferred.Ability to perform basic computer skills.Certified in American Heart Association Healthcare Provider Basic Cardiac Life Support (BLS).Demonstrates knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.EXPERIENCE:One-year experience as a Nursing Assistant preferred.WORKING ENVIRONMENT AND PHYSICAL CONDITIONS: Works in healthcare environments such as acute care hospitals, physicians’ offices, and ancillary health care enterprises. Prolonged sitting, standing, and walking. Repeated bending, squatting, and stooping. May be required to lift/turn patients and equipment.INDEPENDENT ACTION:Works under the supervision of the Registered Nurse within the scope of hospital and department policies and practices and the Rhode Island Department of Health Professional Licensing and Facility Regulation.Refers specific, complex problems to supervisor where clarification of department policies and procedures may be required.SUPERVISORY RESPONSIBILITIES:None.

Pay Range:

-

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

7a-7:30p EOW/EOH

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY:

Reports to clinical manager and under the general direction and supervision of the professional staff, assists in providing care to Emergency Department patients and their families from arrival to departure. Performs a variety of clerical and patient care assistive duties as a member of the Health care team. Brown University Health employee are expected to successfully role model the organization’s values of compassion, accountability, respect and excellence as these values guide our everyday actions with patients, customers and one another.  In addition to our values all employees are expected to demonstrate the core success factors which tell us how we work and collaborate.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health is actively committed to a diverse workforce that represents the patients and community that we serve.

Brown University Health employees are expected to embrace Brown University Health’s mission of "Delivering health with care" and successfully role model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Brown University Health Competencies which tell us how we work together and how we get things done. The core Brown University Health Competencies include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

Responsible for the delivery of safe patient care:

• Assigned to any area within the emergency department.

• Collaborates with the registered nurse to set priorities and organize work.
• Communicates all pertinent observations to the responsible registered nurse.
• Administers direct physical care and assists with other activities of daily living (ADLs).
• Performs selected procedures and treatments according to standards and protocols.
• Assists with admissions, transfers, and discharge of patients.
• Collects tests, records and reports selected specimen data. Reports findings to registered nurse.
• Sets up cardiac monitoring devices according to procedure. Assists with cardiac monitoring, runs 12 lead electrocardiogram (EKG). Reports findings to registered nurse.
• Utilizes side rails, restraints and assistive devices when available and necessary.
• Records selected procedures for which she/he is responsible.
• Maintains patient and family confidentially according to established hospital standards.
• Serves as an active patient/family advocate.
• Supports and reinforces teaching done by the registered nurse.
• Performs other duties within scope of care as assigned.

Responsible for emergency and safety conduct:

• Identifies cardiopulmonary arrest and initiates CPR.
• Demonstrates adherence to universal precautions, safety programs and other infection control measures.
• Reviews fire, disaster and infection control in manual.
• Demonstrates ability to perform responsibilities in emergency/code situations.
• Reports unsafe situations to the registered nurse or to the clinical manager.
• Lifts correctly to avoid harm to self. Utilizes assistive devices when available.
• Maintains an environment conducive to patient comfort and safety.
• Exercises proper care in the use of equipment and reports need to repair to appropriate person.
• Adheres to fall precaution protocol.
• Adheres to constant observation protocols as assigned.

Responsible for completion of clerical skills needed for efficient patient flow.

• Organizes, prioritizes workload based on patient, unit/clinic needs. Files reports in charts accurately and maintains medical record.
• Answers phones and intercom, using phone and intercom etiquette, and notifies appropriate staff.
• Utilizes hospital computer systems accurately to execute orders, retrieve data and generate reports. Reports computer and equipment malfunctions to the help desk.
• Accurately uses all existing computer systems and/or any new systems necessary to carry out job duties.
• Faxes completed authorization for use of protected health information form to other health care providers, receives faxed information and files in the patient's records. Faxes forms as needed.
• Manages multiple tasks and changes rapidly one task to another when necessary.
• Takes responsibility for educational updates by attending education sessions and accessing the Net learning web site.
• Meets and maintains competencies measured by annual mandatory competency check and mandatory/safety education.
• Utilizes computer skills to meet department needs.
• Reports unsafe situations to the Registered Nurse or to the clinical manager.
• Adheres to established RIH/Unit standards, policies and procedures (absenteeism, tardiness, badging, mandatory education, fire, safety, infection control and credentialing, HIPAA and confidentiality guidelines).
• Pages physicians and others via the hospital page system, computer alpha paging, and the hospital emergency operator to page codes.
• Performs all aspects of the Secretary role accurately, including but not restricted to, patient types of codes, discharge dispositions codes, observation and inpatient status, patient services charges, calls consults when indicated, updates dietary rounds reports.
• Understands ands is able to perform appropriate IS downtime procedures.
• Effectively prepares rooms, and patients for physicians and nurses. Provides precise technical skills in performing the following tasks: EKG’s, pulse oximetry, phlebotomy, minor non-sterile dressings, finger sticks, etc.
• Provides assistance to physicians and nurses on the following procedures: set up for suture placement/removal, large or complicated dressing changes, line placement, endoscopic procedures, bone marrow, lumbar puncture, biopsies, NG tube insertions, etc.
• Assists in position/holding patients for invasive procedures such as lumbar puncture and bone marrow.
• Complete vital signs per hospital policy or as ordered by physician/RN request
• Document patient’s reported pain using appropriate pain scale
• Refers to registered nurse or physician all patients with medical issues and handles/refers non-medical needs.
• Works effectively during downtimes to keep work flowing.
• Collects, labels and documents patient belongings and secures belongings appropriately.
• Utilizes sound judgement to recognize level of urgency and responds appropriately.
• Handles potentially critical situations with speed and sensitivity.
• Performs other duties as assigned.

EDUCATION:

• High school graduate or equivalent preferred.
• Entry level credentialing of secretarial and nursing assistant skills.
• Current Rhode Island registrations as a certified Nursing Assistant or Graduate of a Medical assistant training program (9 months or longer; curriculum most includes sterile conscience sepsis).
• Certified in basic cardiac life support (BLS).
• Demonstrated knowledge and skills necessary to provide care to patients throughout the Brown University Health, with consideration of aging processes, human development stages and cultural patterns in each strep of the care process.

EXPERIENCE:

• Effective interpersonal communication skills.
• Able to multi-task in order to perform a variety of complex duties.
• Basic computer skills required.
• Basic knowledge of medical terminology preferred.
• Read, write legibly and speak English.
• Basic knowledge of the hospital’s patient care delivery orientation program.

WORKING ENVIORNMENT AND PHYSICAL CONDITIONS:

• Exposed to patient care environment with frequent standing, walking and sitting.

INDEPENDENT ACTION:

• Performs independently within department policies and practices. Refers specific, complex problems to supervisor where clarification of department policies and procedures may be required.

Pay Range: 

$23.20-$23.66

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

7am-730pm every other weekend/Holiday

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY:

Under the direct supervision of the Clinical Manager (or designee) implements, supervises and evaluates the nursing care of each patient using a nursing process and in accordance with established hospital and departmental policies and procedures. From admission to discharge, plans with consideration of the aging process throughout the life span, including all developmental stages as well as cultural patterns.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

Provides direct patient care.Provides leadership by delegating, supervising and participating in safe nursing care activities provided by ancillary personnel.Evaluates effectiveness of patient care and identifies opportunities for improvement.Collaborates with the healthcare team, patient, family and community services regarding the patient care outcome/discharge planning.Assesses and Provides appropriate teaching based on patient and family needs.Participates in unit-based quality improvement and research activities.Utilizes all available resources to provide quality, cost effective patient care.Meets and maintains clinical competencies measured by pre-determined credentialing standards, mandatory/safety education, and completion of Basic Life Support and ACLS/PALS as appropriate.Identifies growth needs and Participates in educational opportunities and professional organizations.Serves as a role model/preceptor to new graduate nurses and less experienced personnel.Assumes charge nurse responsibility for the patient care unit as delegated.

MINIMUM QUALIFICATIONS:

Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.

BASIC KNOWLEDGE:

Baccalaureate in Nursing preferred.Must have current licensure to practice as a Registered Nurse in the State of Rhode Island.Demonstrates knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Visual and aural ability to monitor patient status.Physical ability to assist in lifting and positioning patients.Exposed to patient care environment.Physical ability for extensive walking and standing; lifting, positioning, and pushing patients on stretchers.

SUPERVISORY RESPONSIBILITIES:

None.

Pay Range:

$35.56-$59.99

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

7a-730p

Work Shift:

Day

Driving Required:

No

Union:

United Nurses And Allied Professional