SUMMARY: Provides implementation of Finance and Performance Improvement Initiatives, daily Human Resources Management of specific area of responsibility, technical expertise, leadership over a functional area, and quality customer service initiatives Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES: KEY RESPONSIBILITIES: I. Financial Performance Improvement Quality Demonstrates solid understanding and judgment of what optimal standards are in relation to their field. Translates hospital goals into operational practice. Consistently maintains knowledge of current standards in the health care industry. Recognizes when quality is compromised. Corrects situations and uses this as an opportunity for improvement. Collaborates with department director in setting realistic long-and short-term goals consistent with organizational needs and priorities. Actively participates in development of process to measure quality of service provided, assists in collection of data, and provides opportunity for staff to participate in the process. Shares information with staff and utilizes these findings to enhance quality of service provided. Budget Awareness and Support Promotes staff awareness and staff education regarding budget process cost containment and cost saving techniques within the department Maintains awareness of current inventory of supplies and equipment. Recognizes limitations of departmental budget and works within the constraints. Budget Process and Development Makes recommendations for capital and small expenditures, staff mix and contracts, with consideration to projected volumes and needs. Maintains knowledge base of budget development and provides appropriate data to director as required. Collaborates with director in review of financial reports, as needed. Budget Management Demonstrates appropriate utilization of staff resources, including overtime evaluation and daily departmental staffing needs with consideration given to volume fluctuations. Monitors and evaluates usage of supplies and equipment. Supports the director in effectively managing the department within budgetary constraints. II. Leadership/Management Skills Management, Operational, Clinical, Technical Demonstrates awareness of current departmental needs based on a thorough understanding of day to day operations. Serves as a professional role model for all of staff. Demonstrates working knowledge of current technical and clinical skills. Recognizes role as a resource to staff. Displays ability to identify operational problems and utilizes appropriate actions and communications to resolve them productivity Works collaboratively with department director, staff and other departments in operationalizing and supporting productivity goals. Maintains a proper balance between service delivery, supervision and administrative responsibilities. Can adapt readily to change. Is diversified and flexible in meeting the needs of department and hospital. Is a role model to staff in relation to timeliness, dependability, and use of clinical, technical resources appropriately. Coaches staff to insure department's productivity and provide feedback to staff and department directors. Demonstrates an ability to create an atmosphere of mutual respect, which is conducive to and fosters motivation of staff to work at optimal efficiency, while maintaining effectiveness of services and outcome. Committee Participation Understands and supports the goals and outcomes of the committee. Participates on assigned committee by consistently meeting standards of attendance, timely completion of assignments and openly expressing ideas. Contributes toward creating a positive working environment among members, provides two-way communication between committee and staff/supervisors. Facilitates staff support and involvement. Hospital/Community Functions Supports hospital functions by donation, participation and/or attendance. Facilitates and encourages staff participation and attendance at hospital functions. Promotes Morton Hospital by participating in Community Outreach programs, facilitating community support groups, and/or participating in professional/community organizations. Clinical Technical Functions Regularly maintain clinical/technical/managerial competency and expertise. Demonstrates effective judgment and decision making relative to clinical or technical issues. Plans and maintains an appropriate blend of staff and physical resources which follows hospital policies and procedures to accomplish departmental and hospital -wide mission. Demonstrates the ability to manage a crisis. Provides the staff support and direction in a crisis situation. Serves as a positive role model and clinical resource person. Uses innovative and creative approaches to enable staff to reach their maximum potential through communication, education and ongoing supervision. Performs duties in an independent manner with little or no need for direct supervision. Identifies and develops personal areas for technical/professional growth. Participates in the development of policies and procedures. III. Human Resources Management Human Resources Administration Demonstrates full awareness of hospital policies and bargaining unit contracts and interprets them correctly by taking appropriate action; usually requires approval/guidance from department director. Conducts employee performance appraisals on time in a fair and consistent manner. Documents employee performance and communicates appropriately with employee. Works with department director on recruitment, selection and retention of qualified employees. Monitors employee absenteeism and counsels employees as needed. Promotes teamwork. Is consistently fair and understanding of employee needs. Staff/Self Development Expands and broadens knowledge of professional skills. Identifies staff's need for continuing education and plans inservices to meet these needs on a routine basis. Formulates professional goals for self. Educates staff in goal setting process. Utilizes effective communication skills and encourages staff to do the same. Encourages staff to participate in departmental matters. Safety Understands, adheres to, and implements policies as outlined in procedure manual and acts as a resource person for staff. Assists in developing, reviewing and revising department-specific policies and procedures. Participates in mandatory programs and facilitates staff attendance. Provides orientation to new employees. Identifies and addresses safety issues and or refers them to appropriate person(s). Communication Consistently communicates effectively and expresses ideas clearly. Actively listens and follows appropriate channels of communication. Communicates in a courteous and professional manner with all hospital departments, physicians, ancillary services and the public to promote customer satisfaction on an ongoing basis. Encourages discussion of problems and concerns, the expression of ideas to the department director and/or staff and/or appropriate channels. Maintains concise, complete and accurate records and documentation in accordance with policies, procedures and standards. Maintain and respects patient/employee confidentiality. IV. Customer Service Patient/Family/Visitor/General Public Evaluates and acts upon, where necessary, needs assessment or patient satisfaction surveys or feedback from the general public. Functions as a liaison between the customer and the Medical/Hospital staff. Internal Customer-Employees and Departments Accurately identifies the internal customer and provides the necessary goals and services within department/organizational constraints. Is open to constructive criticism and attempts to make a positive change to service delivery. Medical Staff Relations Demonstrates a knowledge of department/organization (services, policies and regulations) in an effort to aide in the decision-making process. Acts as a liaison for patient/family/visitor/general public and staff with medical/hospital staff. Handles potential problem situations diplomatically. Educates staff to physician needs. Is viewed by physicians as one who is responsive, versatile and available. Communicates budgetary constraints to medical staff, when appropriate. V. External Customer Relations - Community Groups, Service Organizations, Physician Offices, Health Care Facilities/Affiliates Demonstrates an awareness of community needs through needs identification. Assists with interdisciplinary programming. Willingly accepts opportunities, making self available to community organizations or activities to increase and promote external customer MINIMUM QUALIFICATIONS: REQUIRED QUALIFICATIONS: BSN preferred. BLS and ACLS required. 3-5 years of successful nursing experience required. Previous experience in supervision or patient flow process preferred Excellent ability to work collaboratively with interdisciplinary team. Excellent communication (written and verbal) skills. Knowledge of patient care resources within the organization.

Pay Range:

$43.43-$86.87

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780

Work Type:

7p-7a (2 shifts per week) with every other weekend and holidays

Work Shift:

Night

Daily Hours: 

12 hours

Driving Required:

No

The Medical Assistant supports the clinical team by providing direct patient care and administrative support in an ambulatory setting. Working under the supervision of the Practice or Ambulatory Clinical Manager, physician, and/or Registered Nurse, the Medical Assistant prepares patients for visits, obtains vital signs and medical histories, performs medication reconciliation, assists with examinations and procedures, and completes services such as EKGs, blood pressure checks, pulse oximetry, and Hgb A1-C testing.

Additional responsibilities include updating the electronic medical record (EMR), tracking lab results and referrals, coordinating follow-up care, scheduling appointments and tests, obtaining prior authorizations, maintaining exam rooms and supplies, and assisting with general office duties. The Medical Assistant also helps ensure patient confidentiality, safety, infection control, and compliance with established policies and procedures.

Qualifications:

• High school diploma or equivalent
• Graduate of a formal Medical Assistant training program of 9 months or longer, or a minimum of 3 years of Medical Assistant experience in a comparable setting
• Basic Life Support (BLS) certification required
• 3 years of Medical Assistant experience in an ambulatory setting preferred
• EMR and appointment scheduling experience preferred
• Strong communication, computer, organizational, and patient-care skills
• Ability to remain calm and effective in emergency situations

Pay Range: 

$22.63-$23.67

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M-F 8:30am-5pm

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY

Coordinates the flow of patient activity and information on the unit/clinic, based on currently approved policies and procedures recognized by the Hospital. Functions as a member of the Health Care Team under the direction of Clinical Manager or designee to perform a variety of clerical duties. The Unit Secretary is responsible for good interpersonal and clerical skills, which promote quality patient care.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Exhibits appropriate use of medical terms and abbreviations.
• Works as a member of the team to identify cost saving measures in unit/clinic operations and patient care delivery to solve work process problems and create new work methods.
• Organizes, prioritizes workload based on patient, unit/clinic needs.
• Assembles charts for admission and disassembles charts for discharge according to hospital guidelines. Files reports in charts accurately and maintains medical record.
• Answers phones and intercom, using phone and intercom etiquette, and notifies appropriate staff.
• Utilizes hospital computer systems accurately, to enter orders, verify orders, retrieve data and generate reports. Reports computer and equipment malfunctions to the help desk.
• Accurately uses all computer systems, Patient Links, Nurse Links, Bed Board, MAK MAR, Carevue and/or any new systems necessary to carry out the US role.
• Enters verbal orders from physicians in the computer system within the limits of the US role which includes dietary orders, lab orders, radiology orders (restricted to diagnostic x-rays only), admit status orders, transfer orders, change of doctor and hospital service orders.
• Enters verbal orders from nursing restricted to those orders based on a protocol or covered by a previously entered physician’s order.
• Transcribes doctor’s handwritten orders. Faxes orders to pharmacy for medication entry, and enters all other orders into appropriate departments. Transcribes handwritten chemotherapy orders according to the hospital protocol.
• Arranges for necessary equipment delivery as needed.
• Follows up on diagnostic tests ordered and documents booking in the computer under “Date/Time Scheduled Tests” including any required preparations and holds trays or makes NPO accordingly.
• Orders stationary and office supplies as appropriate. Maintains and stocks the A-Z file.
• Faxes completed “Authorization for Use of Protected Health Information” form to other health care providers; receives faxed information and files in the patient’s record. Faxes other forms as needed.
• Takes responsibility for educational updates by attending education sessions and accessing the “Patient Services” website. Meets and maintains competencies measured by annual mandatory competency check and mandatory/safety education.
• Reports unsafe situations to the Professional Nurse or to the Clinical Manager.
• Promotes safety on the unit.
• Adheres to established RIH/Unit standards, policies and procedures (absenteeism, tardiness, badging, mandatory education, fire, safety, infection control and credentialing, HIPAA, and confidentiality guidelines.
• Pages physicians and others via the hospital page system, computer alpha paging, and the hospital emergency operator to page codes.
• Arranges follow up appointments and documents on patient’s Continuity of Care form.
• Coordinate Continuity of Care form copies accordingly. Fax to Home Care Services when indicated. Files copies in medical record. Prints copies from “Life Links” if necessary.
• Obtains copies of medical records as indicated.
• Performs all aspects of the US role accurately, including but not restricted to, patient types codes, discharge disposition codes, observation and inpatient status, patient services charges, calls consults when indicated, updates dietary rounds reports.
• Understands and is able to perform appropriate I.S. downtime procedures.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

• High school graduate or General Equivalency Diploma.
• Effective interpersonal communications skills.
• Able to multi-task in order to perform a variety of complex clerical duties.
• Basic computer skills required.
• Basic knowledge of medical terminology preferred.
• Read, write legibly and speak English.
• Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

EXPERIENCE

Preferred

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Exposed to normal patient care environment with frequent standing, walking, and sitting.

SUPERVISORY RESPONSIBILITY

None

Pay Range: 

$21.09-$22.04

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

Every other holiday, every other weekend

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY

Coordinates the flow of patient activity and information on the unit/clinic, based on currently approved policies and procedures recognized by the Hospital. Functions as a member of the Health Care Team under the direction of Clinical Manager or designee to perform a variety of clerical duties. The Unit Secretary is responsible for good interpersonal and clerical skills, which promote quality patient care.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Exhibits appropriate use of medical terms and abbreviations.
• Works as a member of the team to identify cost saving measures in unit/clinic operations and patient care delivery to solve work process problems and create new work methods.
• Organizes, prioritizes workload based on patient, unit/clinic needs.
• Assembles charts for admission and disassembles charts for discharge according to hospital guidelines. Files reports in charts accurately and maintains medical record.
• Answers phones and intercom, using phone and intercom etiquette, and notifies appropriate staff.
• Utilizes hospital computer systems accurately, to enter orders, verify orders, retrieve data and generate reports. Reports computer and equipment malfunctions to the help desk.
• Accurately uses all computer systems, Patient Links, Nurse Links, Bed Board, MAK MAR, Carevue and/or any new systems necessary to carry out the US role.
• Enters verbal orders from physicians in the computer system within the limits of the US role which includes dietary orders, lab orders, radiology orders (restricted to diagnostic x-rays only), admit status orders, transfer orders, change of doctor and hospital service orders.
• Enters verbal orders from nursing restricted to those orders based on a protocol or covered by a previously entered physician’s order.
• Transcribes doctor’s handwritten orders. Faxes orders to pharmacy for medication entry, and enters all other orders into appropriate departments. Transcribes handwritten chemotherapy orders according to the hospital protocol.
• Arranges for necessary equipment delivery as needed.
• Follows up on diagnostic tests ordered and documents booking in the computer under “Date/Time Scheduled Tests” including any required preparations and holds trays or makes NPO accordingly.
• Orders stationary and office supplies as appropriate. Maintains and stocks the A-Z file.
• Faxes completed “Authorization for Use of Protected Health Information” form to other health care providers; receives faxed information and files in the patient’s record. Faxes other forms as needed.
• Takes responsibility for educational updates by attending education sessions and accessing the “Patient Services” website. Meets and maintains competencies measured by annual mandatory competency check and mandatory/safety education.
• Reports unsafe situations to the Professional Nurse or to the Clinical Manager.
• Promotes safety on the unit.
• Adheres to established RIH/Unit standards, policies and procedures (absenteeism, tardiness, badging, mandatory education, fire, safety, infection control and credentialing, HIPAA, and confidentiality guidelines.
• Pages physicians and others via the hospital page system, computer alpha paging, and the hospital emergency operator to page codes.
• Arranges follow up appointments and documents on patient’s Continuity of Care form.
• Coordinate Continuity of Care form copies accordingly. Fax to Home Care Services when indicated. Files copies in medical record. Prints copies from “Life Links” if necessary.
• Obtains copies of medical records as indicated.
• Performs all aspects of the US role accurately, including but not restricted to, patient types codes, discharge disposition codes, observation and inpatient status, patient services charges, calls consults when indicated, updates dietary rounds reports.
• Understands and is able to perform appropriate I.S. downtime procedures.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE:

• High school graduate or General Equivalency Diploma.
• Effective interpersonal communications skills.
• Able to multi-task in order to perform a variety of complex clerical duties.
• Basic computer skills required.
• Basic knowledge of medical terminology preferred.
• Read, write legibly and speak English.
• Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

EXPERIENCE:

Preferred

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Exposed to normal patient care environment with frequent standing, walking, and sitting.

SUPERVISORY RESPONSIBILITY:

None

Pay Range: 

$21.09-$22.04

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

7a-330p Day. EOW/EOH

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY

Coordinates the flow of patient activity and information on the unit/clinic, based on currently approved policies and procedures recognized by the Hospital. Functions as a member of the Health Care Team under the direction of Clinical Manager or designee to perform a variety of clerical duties. The Unit Secretary is responsible for good interpersonal and clerical skills, which promote quality patient care.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Exhibits appropriate use of medical terms and abbreviations.
• Works as a member of the team to identify cost saving measures in unit/clinic operations and patient care delivery to solve work process problems and create new work methods.
• Organizes, prioritizes workload based on patient, unit/clinic needs.
• Assembles charts for admission and disassembles charts for discharge according to hospital guidelines. Files reports in charts accurately and maintains medical record.
• Answers phones and intercom, using phone and intercom etiquette, and notifies appropriate staff.
• Utilizes hospital computer systems accurately, to enter orders, verify orders, retrieve data and generate reports. Reports computer and equipment malfunctions to the help desk.
• Accurately uses all computer systems, Patient Links, Nurse Links, Bed Board, MAK MAR, Carevue and/or any new systems necessary to carry out the US role.
• Enters verbal orders from physicians in the computer system within the limits of the US role which includes dietary orders, lab orders, radiology orders (restricted to diagnostic x-rays only), admit status orders, transfer orders, change of doctor and hospital service orders.
• Enters verbal orders from nursing restricted to those orders based on a protocol or covered by a previously entered physician’s order.
• Transcribes doctor’s handwritten orders. Faxes orders to pharmacy for medication entry, and enters all other orders into appropriate departments. Transcribes handwritten chemotherapy orders according to the hospital protocol.
• Arranges for necessary equipment delivery as needed.
• Follows up on diagnostic tests ordered and documents booking in the computer under “Date/Time Scheduled Tests” including any required preparations and holds trays or makes NPO accordingly.
• Orders stationary and office supplies as appropriate. Maintains and stocks the A-Z file.
• Faxes completed “Authorization for Use of Protected Health Information” form to other health care providers; receives faxed information and files in the patient’s record. Faxes other forms as needed.
• Takes responsibility for educational updates by attending education sessions and accessing the “Patient Services” website. Meets and maintains competencies measured by annual mandatory competency check and mandatory/safety education.
• Reports unsafe situations to the Professional Nurse or to the Clinical Manager.
• Promotes safety on the unit.
• Adheres to established RIH/Unit standards, policies and procedures (absenteeism, tardiness, badging, mandatory education, fire, safety, infection control and credentialing, HIPAA, and confidentiality guidelines.
• Pages physicians and others via the hospital page system, computer alpha paging, and the hospital emergency operator to page codes.
• Arranges follow up appointments and documents on patient’s Continuity of Care form.
• Coordinate Continuity of Care form copies accordingly. Fax to Home Care Services when indicated. Files copies in medical record. Prints copies from “Life Links” if necessary.
• Obtains copies of medical records as indicated.
• Performs all aspects of the US role accurately, including but not restricted to, patient types codes, discharge disposition codes, observation and inpatient status, patient services charges, calls consults when indicated, updates dietary rounds reports.
• Understands and is able to perform appropriate I.S. downtime procedures.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

• High school graduate or General Equivalency Diploma.
• Effective interpersonal communications skills.
• Able to multi-task in order to perform a variety of complex clerical duties.
• Basic computer skills required.
• Basic knowledge of medical terminology preferred.
• Read, write legibly and speak English.
• Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

EXPERIENCE

Preferred

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Exposed to normal patient care environment with frequent standing, walking, and sitting.

SUPERVISORY RESPONSIBILITY

None

Pay Range: 

$21.09-$22.04

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

7a-330p every other weekend every other holiday

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY

Coordinates the flow of patient activity and information on the unit/clinic, based on currently approved policies and procedures recognized by the Hospital. Functions as a member of the Health Care Team under the direction of Clinical Manager or designee to perform a variety of clerical duties. The Unit Secretary is responsible for good interpersonal and clerical skills, which promote quality patient care.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Exhibits appropriate use of medical terms and abbreviations.
• Works as a member of the team to identify cost saving measures in unit/clinic operations and patient care delivery to solve work process problems and create new work methods.
• Organizes, prioritizes workload based on patient, unit/clinic needs.
• Assembles charts for admission and disassembles charts for discharge according to hospital guidelines. Files reports in charts accurately and maintains medical record.
• Answers phones and intercom, using phone and intercom etiquette, and notifies appropriate staff.
• Utilizes hospital computer systems accurately, to enter orders, verify orders, retrieve data and generate reports. Reports computer and equipment malfunctions to the help desk.
• Accurately uses all computer systems, Patient Links, Nurse Links, Bed Board, MAK MAR, Carevue and/or any new systems necessary to carry out the US role.
• Enters verbal orders from physicians in the computer system within the limits of the US role which includes dietary orders, lab orders, radiology orders (restricted to diagnostic x-rays only), admit status orders, transfer orders, change of doctor and hospital service orders.
• Enters verbal orders from nursing restricted to those orders based on a protocol or covered by a previously entered physician’s order.
• Transcribes doctor’s handwritten orders. Faxes orders to pharmacy for medication entry, and enters all other orders into appropriate departments. Transcribes handwritten chemotherapy orders according to the hospital protocol.
• Arranges for necessary equipment delivery as needed.
• Follows up on diagnostic tests ordered and documents booking in the computer under “Date/Time Scheduled Tests” including any required preparations and holds trays or makes NPO accordingly.
• Orders stationary and office supplies as appropriate. Maintains and stocks the A-Z file.
• Faxes completed “Authorization for Use of Protected Health Information” form to other health care providers; receives faxed information and files in the patient’s record. Faxes other forms as needed.
• Takes responsibility for educational updates by attending education sessions and accessing the “Patient Services” website. Meets and maintains competencies measured by annual mandatory competency check and mandatory/safety education.
• Reports unsafe situations to the Professional Nurse or to the Clinical Manager.
• Promotes safety on the unit.
• Adheres to established RIH/Unit standards, policies and procedures (absenteeism, tardiness, badging, mandatory education, fire, safety, infection control and credentialing, HIPAA, and confidentiality guidelines.
• Pages physicians and others via the hospital page system, computer alpha paging, and the hospital emergency operator to page codes.
• Arranges follow up appointments and documents on patient’s Continuity of Care form.
• Coordinate Continuity of Care form copies accordingly. Fax to Home Care Services when indicated. Files copies in medical record. Prints copies from “Life Links” if necessary.
• Obtains copies of medical records as indicated.
• Performs all aspects of the US role accurately, including but not restricted to, patient types codes, discharge disposition codes, observation and inpatient status, patient services charges, calls consults when indicated, updates dietary rounds reports.
• Understands and is able to perform appropriate I.S. downtime procedures.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

• High school graduate or General Equivalency Diploma.
• Effective interpersonal communications skills.
• Able to multi-task in order to perform a variety of complex clerical duties.
• Basic computer skills required.
• Basic knowledge of medical terminology preferred.
• Read, write legibly and speak English.
• Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

EXPERIENCE

Preferred

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Exposed to normal patient care environment with frequent standing, walking, and sitting.

SUPERVISORY RESPONSIBILITY

None

Pay Range: 

$21.09-$22.04

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

1500-2330, E/O Weekend, E/O Holiday

Work Shift:

Evening

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY:

Under the general supervision of the Patient Services Director and management team, the Room Service Host is responsible for communicating effectively, timely, and courteously with patients, family members, and staff members when distributing menus to all new admissions, obtaining meal choices and delivering/collecting patient trays snacks and tube feeding products. Responsible for communicating with nursing staff related to patients’ diet and meal delivery.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Responsible for communicating effectively, timely and courteously with patients, nursing, and family members when obtaining meal choices to enter into the CBORD computerized Room Service tablet system, verifying patient satisfaction, identify meal service problems and assisting patients on missed meal report for menu selections each meal.
• Communicates with the dietitian or dietetic technician when patient food/beverage/supplement intake is poor.
• Communicates patient’s special requests for food not allowed on their diets or diet education.
• Accurately enters and updates all meal selections/orders/preferences/special request for food in CBORD system and accurately maintains the most current information regarding patient diet orders by properly using CBORD Room Service tablet system.
• If patient is unable to select meal verbally, takes order or enter into CBORD On Demand.
• Maintains clean and sanitary work environment and performs cleaning and waste disposal and equipment operation duties in accordance with departmental policies and/or procedures including monitoring, rotating, and filling floor stock according to pars.
• Checking refrigerators and dry storage area in pantries for cleanliness and out of date product, discard as needed.
• Identifies safety hazards in the department and reacts to eliminate hazards quickly.
• Delivers all patient nourishments, snacks and tube feeding products.
• Works well in a team environment Performs other duties as assigned.
• May be required to perform duties of the Room Service Call Representative as needed.

MINIMUM QUALIFICATIONS:

• Ability to read and communicate in the English language.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals and the ability to compute percentages.
• High School graduate or equivalent preferred.
• Strong interpersonal communication and customer service skills.
• Strong basic computer skills.
• At least one-year previous food service or customer service experience is required.
• CBORD experience preferred.
• Mostly standing/walking, with other movement such as, repetitive motions, reaching, pulling and pushing may be required.
• Speech, sight and hearing to effectively communicate by varied means including, but not limited to, telephone, in person, and fax.
• Physical ability to lift to 35 lbs.
• Exposure to patient environment.

Pay Range: 

-

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

Sunday, Monday, Saturday 4pm-8pm

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY:

Under the general supervision of the laboratory director, Dr. Carskadon, and the daily direct supervision of the project coordinator, the role of the Sleep Research Assistant (SRA) is to perform a variety of duties including form preparations, various recruitment duties, interactions with participants and their families, and other duties necessary to perform research projects.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES:

PRINCIPAL DUTIES AND RESPONSIBILITIES

It is essential that the SRA be comfortable working with and interacting with research participants and their families. Participants can include children, adolescents, and adults. Information that the CRA comes across and/or collects must at all times remain confidential and respected. Confidentiality, accuracy, and meticulous attention to detail are essential for this position.This position in our sleep research lab includes a variety of duties undertaken in performing our research projects. These duties include: attending study planning meetings, activities involved in participant recruitment (writing and placing advertisements, brochures, flyers; conducting telephone interviews; performing screening of research volunteers and their families); preparing materials for in- lab studies (organizing protocols, forms, supplies, orientation materials, and so forth in advance of study); performing structured interviews with research participants and their families; performing procedures involved with collection of continuous activity recordings (initializing, downloading, and scoring actigraph data according to standard protocols); participating in data entry and error checking. Contributing to preparing and keeping current materials for the Institutional Review Board for the Protection of Human Subjects is another key responsibility.This position requires someone with exceptional “people skills,” in addition to enthusiasm, organization, creativity, and determination. A flexible schedule necessary during certain studies that may require activities in evenings or on weekends. Personal transportation is a must, since the SRA must sometimes pick up equipment or participants from their homes.The SRA, although usually assigned to a specific project, also assists other teams when projects require additional attention. At times, orientation sessions or laboratory tours with participants and families may require extended or weekend hours.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE

Bachelor’s level degree in any of the life sciences.

EXPERIENCE

Experience working with human volunteers and human participant recruitment. Familiarity with data/data file management, computer data management programs, and Macintosh computers is a plus. Additional training is provided.

INDEPENDENT ACTION

Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.

Pay Range:

$19.97-$32.96

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Bradley Hospital - 1011 Veterans Memorial Pkwy East Providence, Rhode Island 02915

Work Type:

varies

Work Shift:

Day

Daily Hours:

Per Diem - As required

Driving Required:

No

SUMMARY: Under the general supervision of the Principal Investigator(s) and Clinical Research Coordinator, assist in acquisition and analysis of patient information for multiple clinical research projects. Interviews patients to gather information, prepares and maintains study record, enters data via computer, performs statistical analyses of resultant data. Participates in qualitative/quantitative analyses of resultant data. Reviews relevant literature to gather information; may participate in development of research protocols. May perform EKG’s and take vital signs during research-based monitoring tests. May also perform blood spinning and shipment of blood and tissue samples as required by protocol. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Provides assistance to Principal Investigators to coordinate clinical research activities related to department's field of study and investigators specific study. Assists research physician in identification and follow up of patients meeting criteria for inclusion in clinical research studies; ensures protocol eligibility requirements are met. Establishes and/or maintains study record for each participant. Interviews patient and/or family to explain nature of study, elicit cooperation and gather information to complete study questionnaire. Facilitates obtaining informed consent. May schedule patient appointments and call patients to complete documentation. May review medical records to abstract information necessary to complete forms. May request and follow up on missing data such as laboratory test results and the like. Monitors adherence to protocol; alerts physician when laboratory tests ordered have not been performed, medication protocol not followed, etc. May perform research-based EKG's, vital signs, blood spinning and shipping of blood and tissue products, in accordance with protocol specifications. Collects and organizes patient data into appropriate format to facilitate data entry. Operates computer to enter study information into database. Using pre-packaged software and according to needs of research supervisor, performs computer-assisted statistical analysis such as multiple antecedent variables, linear regression, frequencies, cross tabulations and the like. May write non-complex programs using computer and software –compatible language to reformat information, create new files, etc. Maintains computer equipment, arranges for internal/external service as necessary to effect repairs and maintenance. Prepares related graphs and charts or results of data gathered. Participates in quantitative and qualitative analyses of resultant information. May assist in planning research protocols. Coordinates activities of others assigned to research project to interview patients, compete forms or perform other tasks. Reviews literature pertaining to research being conducted in order to better understand project and gather relevant information. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Bachelor's Degree in Applied or Life Sciences or related area, including courses in research methodologies and microcomputer systems. EXPERIENCE: Three to six months on-the-job experience to become familiar with specific research studies. Knowledge of theory and techniques of research methodology. Organizational skills to organize and prioritize own efforts on multiple projects and to gather research information, format appropriately for computer data entry, prepare and maintain records and reports, etc. Interpersonal skills to effectively interact with patients, families and Hospital professional to gather and exchange information. Analytical skills to participate in developing research protocols, perform statistical analyses and participate in qualitative/quantitative analyses of research data. Technical ability to operate and maintain computer system. Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process. Often works within a specific department to identify, enroll and follow up on research patients. May spend much of the time standing and walking between departments, offices, Medical Records, etc.

Pay Range:

$41,537.60-$68,556.80

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

M-F 0830-1700 occas w/e

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:

The RN is responsible for providing direct patient care based on the nursing process within assigned work periods. They function as a member of a multidisciplinary team to achieve outcomes consistent with the comprehensive plan of care. The RN participates in activities to achieve clinical, financial and organizational outcomes.

KEY RESPONSIBILITIES:

Knowledge of nursing process, social, behavioral and biological sciences normally acquired via approved nursing program.
Able to provide age and culturally specific care to the population served.
Ability to analyze data, to synthesize and summarize information and to make judgements regarding patient care.

REQUIRED QUALIFICATIONS:

For specialty areas, related experience and qualifications may be required.

EDUCATION:

Associate's degree from an accredited school of nursing. BSN strongly preferred.
MA RN license and BLS required (Some departments require ACLS or PALS)

Pay Range:

$35.70-$71.40

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type:

07-1930

Work Shift:

Day

Daily Hours: 

12 hours

Driving Required:

No

SUMMARY: The Clinical Pharmacist Specialist reports to Director Pharmacy Services, and indirectly to a Senior Clinical Pharmacist Specialist.Coordinates pharmacy clinical programs including but not limited to pharmacoeconomics, pharmacotherapeutics, pharmaceutical care, and drug information services.Collaborates with multidisciplinary care givers to monitor, assess, recommend changes to and optimize medication use in areas of therapeutic specialization, with consideration of the aging processes and human developmental stages (neonate, child, adolescent, adult, geriatric).Serves as a subject matter expert and real-time go to resource in area of specialty. Participates in the development of therapeutic drug policy and implements corrective strategies necessary to contain drug costs in specified patient settings and/or within therapeutic classes.Monitors pharmacy clinical services through continuous quality improvement activities, with consideration to the age of the patient populations being served, to ensure that the customers' expectations are met or exceeded.Participates in the development and implementation of policies, procedures and budgets for Pharmacy Services and clinical practice setting. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: PRINCIPAL DUTIES AND RESPONSIBILITIES: Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct. Coordinates and oversees new and established Pharmacy Clinical Services. Implements, interprets and provides consultation for policies, procedures, and standards of practice related to medication use. Reviews and analyzes Pharmacy Clinical Services recommending and implementing changes, allocation of resources, new technologies, etc. that will increase the efficiency and level of service of the pharmacy. Participates in the development, implementation and integration of patient-focused medication therapy management and pharmaceutical care services in collaboration with pharmacy leadership and key constituents within clinical practice setting. Monitors drugs and/or therapeutic classes targeted for review and implements corrective strategies to optimize drug use in compliance with clinical usage guidelines.Coaches professional staff on pharmaceutical care and pharmacoeconomic principles facilitating safe and cost-effective medication use practices. Serves as a subject matter expert and real-time go to resource in area of specialty. Participates in development of short and long-term goals of pharmacy services in consideration of Brown University Health 's mission of Delivering health with care, and its values of compassion. accountability, respect and excellence. Provides input to assist in the development of effective drug budgeting and allocation of resources through application of pharmacoeconomic principles and methods to achieve defined goals and objectives.Monitors drug utilization projections and recommends corrective strategies as appropriate. Ensures that pharmacy clinical services and programs support established standards of care, meet or exceed patient care quality standards, are in compliance with regulatory agencies, and consider age-specific needs of the patient populations served. Maintains computerized systems, software programs and specialized equipment and technologies utilized in drug information and evaluation processes.Coordinates medication use quality improvement programs and related database maintenance including, but not limited to, adverse drug reaction reporting, pharmacist clinical interventions and medication use evaluations. Participates in determining the qualifications and competence of department personnel and in the development of tools and standards to establish and improve staff competency levels in areas of therapeutic specialization.Participates in orientation of new employees, in-service training and continuing education programs. Effectively and communicates with staff, management, and customers to facilitate the timely flow of drug information.Provides accurate communication, both written and verbal as appropriate, regarding continuous quality improvement activities, including goals and objectives of the Pharmacy as they relate to Clinical Services. Participates in the education and training of pharmacy residents, pharmacy students, and nurses, physician assistants, and medical students and residents.Provides didactic lectures and serves as preceptor as assigned.Provides appropriate oversight for pharmacy internship rotations and completes applicable competency and evaluation documentation. Presents formal lectures to pharmacists, other health professionals and the lay public as assigned.Supports department academic affiliations, including serving as clinical faculty and providing lectures for colleges of pharmacy and nursing, and physician assistant programs as assigned. Maintains current professional competence in area of specialty, including new medications, disease management standards, patient care practices, and innovative technology, by participation in ongoing independent study, and membership and participation in professional organizations. Attends and participates in continuing education activities, trains and retrains as needed. Participates in risk management activities, practice performance improvement initiatives and quality measures; identifies opportunities for improvement where systems modifications could result in operational advancements and efficiencies.Participates in continuous quality improvement activities and total quality management initiatives. Leads or participates in relevant committees, task forces, and performance improvement teams as assigned. Prepares papers for presentation at professional organization meetings, submits manuscripts for publication in professional journals, and authors articles for publication on the Pharmacy Web site. Conducts pharmacy practice research, clinical research and data-related research in alignment with Brown University Health, mission, goals, and priorities; authors research based original abstracts, scientific, and scholarly papers and submits for publication and/or presentation in accordance with departmental policies and procedures. Participates in development of a strategic vision for the department and clinical practice setting. Plans and organizes priorities for effective patient care and clinical pharmacy services within the scope of existing departmental and organizational policies. Performs all the duties of a pharmacist in preparing and dispensing medication, providing drug information and other duties as required. Participates in emergency code blue response. Performs the duties of Supervisor MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited college of pharmacy. Advanced study in pharmacy or health care related field, preferably a master 's degree or comparable work experience. Must be a Registered Pharmacist in the State of Rhode Island. Maintains current unrestricted licensure as a licensed pharmacist in the State of Rhode Island. Maintains current American Heart Association Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) Certifications to fulfill emergency code blue response responsibilities as assigned. Demonstrates knowledge and skills necessary to provide care to neonate, child, adolescent, adult and geriatric patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process. EXPERIENCE: Successful completion of Post Graduate Year 2 (PGY-2) Residency from an accredited program in area of specialty, if applicable and national board certification in area of specialty, if available; otherwise national Board Certification in Pharmacotherapy preferred. Departmental certification in Medication Management (MTM). Clinical experience, knowledge, and development may be considered in lieu of formal training. Effective interpersonal and communication skills, both written and verbal, to interact appropriately with patients, families, colleagues and others. Effective organizational and presentation skills. Knowledge of area-specific technology, including, but not limited to, pharmacy information systems, automated dispensing technology, software, equipment, and automation. Experience with MS Word, Excel, Access, Outlook and web browsers. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Extended periods of time spent standing and walking.Requires the visual and manual dexterity to operate a computer. Occasional travel between facilities or sites is required. INDEPENDENT ACTION: Functions independently within a broad scope of departmental policies and practices. Refers specific complex problems to Senior Clinical Pharmacist when clarification of departmental policies and procedures may be required. SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$110,302.40-$182,000.00

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

M-F 8:00am-4:30pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No

SUMMARY: Reports to Pharmacy Manager, Oncology and Sterile Compounding. Under the supervision of an Oncology Pharmacist and direction of a Pharmacy Technician Supervisor or Technician Group Leader. The Technician Specialist, Oncology and Sterile Compounding, performs sterile compounding of medications, predominately oncology, in compliance with United States Pharmacopoeia (USP) Chapter 800 Hazardous Drugs, USP Chapter 797 Pharmaceutical Compounding - Sterile Preparations and National Institute for Occupational Safety and Health (NIOSH) recommendations. Performs non-sterile compounding in compliance with United States Pharmacopoeia (USP) Chapter 795 and other applicable standards. Maintains regulatory compliance with relevant state and federal guidelines including but not limited to, Rhode Island Department of Health, Rhode Island Board of Pharmacy Rules and Regulations, and The Joint Commission (TJC) Medication Management chapter. Performs complex pharmacy-directed technical functions to assist with coordinating operations and processes relating to compounding and dispensing of oncology and infusion medications. Promotes patient safety by ensuring that oncology and other hazardous medications are segregated. Collaborates with pharmacy oncology team members to order, receive, inventory, and store medications and ancillary supplies. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct. Under the supervision of an Oncology Pharmacist, the Oncology Technician Specialist: Ensures the sterile compounding environment and all equipment are cleaned and maintained under aseptic conditions and in accordance with departmental standard operating procedures. Performs hand hygiene and garbing practices in accordance with departmental standard operating procedures. Performs sterile compounding of medications in compliance with USP 797, USP 800, National Institute for Occupational Safety and Health (NIOSH) recommendations and Brown University Health policies and procedures. Performs non-sterile compounding in compliance with USP 795, USP 800, National Institute for Occupational Safety and Health (NIOSH) recommendations and Brown University Health policies and procedures. Completes accurate documentation of compounded medications per Brown University Health policies and procedures. Performs sterile and non-sterile compounding of investigational medications in compliance with specific investigational medication protocol. Performs computer activities necessary for compounding. Understands and appropriately follows requirements for product documentation and check processes. Completes accurate documentation of finished compounded medications per policy. Sets up, calibrates, and operates ancillary compounding equipment (i.e., pumps) appropriately. Delivers compounded medication ensuring proper storage location requirements are met based on stability needs of the product. Collaborates with pharmacy oncology and purchasing teams to procure oncology and infusion medications, and related supplies in a timely manner. Collaborates with pharmacy oncology team ensure oncology and other hazardous medications are segregated. Manages inventory including receiving, sorting, stocking, rotation of stock, expiration date checking, and disposal per policy. Tracks temperature monitoring and other environmental controls as applicable to oncology and infusion medication storage. Understands how to triage out of range controls. Transfers oncology and infusion medications to off-site satellite locations, as necessary. Performs recordkeeping and filing tasks, collates work volume statistics. Shares expertise by participating in the orientation and training of pharmacy technicians, student interns, and student externs. Exhibits proactive problem solving to help address issues impacting pharmacy oncology services. Performs all duties of other Pharmacy Technician job categories as may be required. MINIMUM QUALIFICATIONS: QUALIFICATIONS – BASIC KNOWLEDGE: High school graduate or equivalent degree required. Completion of one to two years of college preferred. Maintains current unrestricted Rhode Island Pharmacy Technician II licensure. Maintains current National Pharmacy Technician Certification (CPhT). QUALIFICATIONS – EXPERIENCE: Minimum 3 years' experience as a pharmacy technician, including 2 years investigational, oncology and/or sterile compounding experience preferably gained in a similarly diverse and operationally complex health care environment. Knowledge of pharmacy information systems, automated dispensing technology, and personal computers. Demonstrates excellent written and verbal interpersonal and communication skills Must have the ability to multi-task and reprioritize as needed while maintaining accuracy and service standards. Must obtain, within 2 months of hire, and maintain no less than semi-annually thereafter, internal IV and oncology credentialing as demonstrated by successful completion of current competency assessments. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Work may require extended periods of time spent standing and walking. Requires the visual and manual dexterity to operate a computer. May require occasional travel between affiliates and sites. INDEPENDENT ACTION: Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required. SUPERVISORY RESPONSIBILITY: None.

Pay Range: 

$25.42-$26.50

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M-F first shift (variable 630am-5pm), every other weekend/holiday, 2nd shift/weekend on-call rotation

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY: Under the supervision of a pharmacist and direction of a technician group leader or technician specialist, performs a variety of technical and support tasks designed to assist pharmacists in the formulation, preparation, dispensing and delivery of medications and pharmaceutical supplies in accordance with established policies and procedures, federal and state rules, and regulations, and in keeping with the scope of services provided and with consideration to the age of the patients being served. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: PRINCIPAL DUTIES AND RESPONSIBILITIES: Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct. Under the supervision of a pharmacist, assists in the formulation and preparation of medications by:Reviewing practitioner medication orders and preparing medications for review and dispensing by a pharmacist.Performing general operations of electronic drug dispensing system (EDDS; e.g. Omnicell,) used in the inventory control and distribution of pharmaceuticals and related supplies, including maintaining, assigning, refilling and removing medication, including controlled substances, and generating and interpreting reports to perform above.Maintaining operating room medication inventory, including controlled substances.Preparing intravenous admixtures including chemotherapy, critical care infusions, and pediatric infusions utilizing aseptic techniques in a controlled environment according to computer-generated and/or pharmacist approved formulation record, including proper manipulation, labeling and expiration dating. Working in United States Pharmacopoeia (USP) 797 clean room environment and in accordance with procedures of the same.Preparing and repackaging non-sterile pharmaceutical products according to computer-generated and/or pharmacist approved formulation record, including proper technique, labeling, and expiration dating. Working in accordance with USP 795 procedures. Performs controlled substance discrepancy resolution in conjunction with other licensed health care professionals. Participates in controlled substances inventory management in the Pharmacy and the hospital. Delivers medications to clinic, procedural, treatment, operating room, and patient care areasi.Retrieves medication orders. Repackages and labels medications for distribution in accordance with pharmacist approved Packaging and Labeling Records. Prepares various emergency medication kits for pharmacist review and distribution to patient care areas. Performs routine procurement and inventory management of medications including ordering and receipt of chemotherapy and other pharmaceutical supplies. Completes necessary paperwork for controlled substance procurement and verifies receipt of such. Processes medication requisitions for departments and laboratories for pharmacist verification. Reconciles patient and department medication charges. Performs routine preventive maintenance to all equipment according to standards for same. Assists in maintaining related Pharmacy records and files, performing equipment calibration and maintenance. Assists in maintaining the Pharmacy and medication supply areas in a neat and orderly fashion ensuring medications are stored under proper conditions for light, temperature, sanitation, and segregation. Participates in quality assessment and improvement activities and medication safety initiatives of the Pharmacy and the hospital. Utilizes approved process for reporting actual, prevented and near miss medication errors. Answers the telephone and triages as appropriate. Interacts with internal and external customers in accordance with hospital Customer Service Standards. Assists in orientation and training of other pharmacy technicians and interns. Performs other duties as assigned. MINIMUM QUALIFICATIONS: EXPERIENCE &BASIC KNOWLEDGE: High school graduate or equivalent. Completion of one to two years of college preferred. Maintains current unrestricted Rhode Island Pharmacy Technician licensure.strike/strike Holds and maintains current National Pharmacy Technician Certification (CPhT) or has a minimum of one-year licensed pharmacy technician work experience, sits for National Pharmacy Technician Certification (CPhT) exam within first 6 months of hire, and achieves and maintains National Pharmacy Technician Certification (CPhT) within 12 months of hire. Possesses basic computer skills including Microsoft Office Suite. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: a name=OLE_LINK2Possesses physical ability to lift, carry and maneuver medication delivery equipment and pharmaceutical related inventories, including extended periods of work time spent standing and walking. Requires the visual and manual dexterity to operate a computer. New hires into this position must successfully pass a drug screen in conformance with Rhode Island State Law. INDEPENDENT ACTION: Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required SUPERVISORY RESPONSIBILITY: None

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

Per Diem- Variable

Work Shift:

Variable

Daily Hours:

Per Diem - As required

Driving Required:

No

SUMMARY: Reports to the Pharmacist-in-Charge. Under general supervision of a Pharmacy Manager or Supervisor is responsible for the interpretation, evaluation, preparation and dispensing of medications pursuant to a legitimate order in keeping with established policies, procedures, and standards of practice and scope of pharmacy services of the respective affiliate. Collaborates with multidisciplinary care providers to monitor, assess, and intervene as needed to ensure safe, appropriate, and cost-effective medication use. Oversees and closely reviews the work of pharmacy technicians and ancillary support personnel. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Receives patient medication orders as written by a physician or practitioner. Reviews and interprets each order to determine completeness, therapeutic appropriateness as it relates to the patient’s clinical status, concomitant drug therapy and diet, and with consideration of the aging processes and human developmental stages (neonate, child, adolescent, adult, geriatric). Contacts the prescriber, or covering prescriber, as necessary to initiate appropriate interventions to ensure therapeutic efficacy, minimize potential risks of drug therapy, and optimize cost effectiveness. Applies pharmacotherapeutic and pharmacokinetic principles to ensure safe and effective use of medications for the patient populations served.Provide drug information and consultation to prescribers, nurses, and other health care professionals regarding appropriate drug therapy, including drug interactions, side effects, incompatibilities, allergies, medication order discrepancies, drug stability problems, and drug administration. Proactively reviews and approves medication orders in LifeChart including drug, dose, dose form, frequency, and duration of therapy. Ensures relevant patient specific parameters are present in LifeChart and considered (i.e., diagnosis, known allergies, weight, age, etc.). Supervises work performed by pharmacy interns and technicians to ensure performance standards are maintained and work is in accordance with federal, state, and organizational rules and regulations.Identifies, documents, resolves, monitors, and prevents drug therapy related problems, including contraindications, duplications of therapy, and drug interactions.Engages with other clinical pharmacists or clinical pharmacist specialists for complex clinical situationsIntegrates patient-focused medication therapy management and pharmaceutical care in accordance with established clinical pathways or guidelines.Participates in prospective and retrospective pharmacokinetic dosing and monitoring of selected medications and recommends dose adjustments and laboratory monitoring as required. Ensures compliance with target drug programs, formulary management initiatives, medication management initiatives, and adverse drug event monitoring programs.Documents and reports all clinical interventions, medication errors, near misses, and adverse drug events in accordance with established protocols.Participates in emergency code blue response.Attends and participates in daily medical, multi-disciplinary, and specialty rounds as time allows.Reviews and approves formulations for sterile products requiring compounding or manipulation prior to dispensing. In accordance with established procedures, completes inprocess and final checks for medications prepared by pharmacy technicians. Ensures accuracy, sterility, and stability of compounded products. Reviews and approves formulations for medications requiring compounding or manipulation prior to dispensing60834424. In accordance with established procedures, completes in-process and final product checks, prior to dispensing medications prepared by pharmacy technicians.Participates in education and training of healthcare practitioners, including pharmacy residents, students, interns, and technicians, physicians, practitioners, nurses, and other care professionals on matters relevant to medication use.Serves as preceptor to pharmacy residents and students.Participates in continuous quality improvement activities and total quality management initiatives, including, but not limited to adverse drug reaction, pharmacist clinical intervention, and medication incident reporting programs.60836509Participates in coordination of transitions of care, as appropriate. Maintains professional competence through participation in Pharmacy staff development and skills enhancement programs, including but not limited to ongoing independent study, 60835904and membership and participation in professional organizations. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited college of pharmacy.107302252Prior to start date, possesses current unrestricted licensure as a licensed pharmacist or as a licensed 90-day temporary pharmacist in the State of Rhode Island. Obtains full licensure prior to expiration of 90-day temporary pharmacist license, then possesses and maintains current unrestricted licensure as licensed pharmacist in the State of Rhode Island.115953735Must possess and maintain current American Heart Association Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) Certifications within 120 days of hire to fulfill emergency code blue response responsibilities as assigned. EXPERIENCE:71809600Successful completion of Post Graduate Year 1 (PGY-1) Residency from an accredited program and/or national Board Certification in Pharmacotherapy preferred. Post Graduate Year 2 (PGY-2) Residency from an accredited program in area of specialty strongly preferred, if applicable. Clinical experience, knowledge, and development may be considered in lieu of formal training. Effective interpersonal and communication skills, both written and verbal, to interact appropriately with patients, families, colleagues, and others. Effective organizational and presentation skills.Knowledge of area/specialty specific technology, including, but not limited to, pharmacy information systems, automated dispensing technology, software, equipment, and automation. Experience with MS Word, Excel, Outlook, and web browsers .WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Extended periods of time spent standing and walking. Requires the visual and manual dexterity to operate a computer. Occasional travel between facilities or sites as required.INDEPENDENT ACTION:Functions independently within broad scope of departmental policies and practices. Refers specific complex problems to supervisor when clarification of departmental policies and procedures may be required. SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$105,019.20-$173,264.00

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

Primarily 12pm-10:30pm weeknights, weekends, and rotating holidays

Work Shift:

Evening

Daily Hours:

10 hours

Driving Required:

No

SUMMARY: Reports to Pharmacy Manager, Director, or their designee. Under the supervision of a pharmacist and direction of a Pharmacy Technician Supervisor, the Pharmacy Technician Specialist, Inpatient utilizes experience-based knowledge to perform advanced technical functions in preparing, formulating, and packaging medication and pharmaceutical supplies. Assists with coordinating technician activities in assigned areas in keeping with the scope of services provided, assists with workload when necessary. Interacts professionally with providers, pharmacists, nurses, peers, and support personnel. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Within assigned area of Central Operations, Central Sterile Compounding, and Operating Rooms responsibility: Reviews and analyzes operations on an on-going basis. Recommends and implements approved operational changes and new technology, designed to increase efficiency and level of pharmacy services in collaboration with Pharmacy leadership. Establishes effective and timely communication with staff to facilitate the flow of operations. Participates in the recruitment, orientation, in-service training, performance enhancement, competency assessment, and retention of staff in collaboration with Pharmacy leadership. Assists with the coordination of technician activities and workflow in the performance of their normal job duties. Provides resource assistance and guidance. Assists with workload, as needed. Coordinates quality assurance activities. Ensures medication supply areas are neat and orderly, hazardous medications are segregated appropriately, and medications are stored under proper conditions for light, temperature, and sanitation. Participates in quality assessment and improvement activities and medication safety initiatives of the pharmacy and the hospital. Utilizes approved process for reporting actual, prevented and near miss medication errors. Keeps pharmacy leadership apprised of significant personnel or operational issues should any arise. Interacts professionally with providers, pharmacists, nurses, peers, and support personnel. Performs other duties as assigned. Pharmacy Technician Specialist, Inpatient - Central Operations: Assumes responsibility for central pharmacy operations including controlled substance inventory management, operating room medication inventory management, pharmacy, and hospital-wide medication related quality assurance auditing. Assesses and recommends operational workflow enhancements for central operations. Prepares, formulates, and packages medications, including controlled substances, and pharmaceutical supplies under the supervision of a pharmacist and with consideration to the age of the patient populations being served. Assists pharmacy technicians as workload or need arises including, but not limited to, automated dispensing cabinet medication refill or maintenance, pharmacy non-sterile compounding, medication inventory management and delivery. Participates in continuous quality improvement activities related to central operations. Pharmacy Technician Specialist Inpatient - Central Sterile Compounding: Assumes responsibility for central pharmacy sterile compounding of parenteral (including hazardous) medications and other IV solutions under the supervision of a pharmacist. Assumes responsibility for quality assurance audits for sterile compounded medications within the pharmacy and hospital wide. Assumes responsibility for inventory management of sterile compounding related supplies. Ensures the sterile compound ding environment and all equipment are cleaned and maintained under aseptic conditions and in accordance with departmental standard operating procedures. Performs hand hygiene and garbing practices in accordance with department standard operating procedures. Performs sterile compounding of parenteral (including hazardous) medications and other IV solutions under the supervision of a pharmacist. Performs sterile compounding of medications in compliance with United States Pharmacopeia (USP) 797, USP 800, and National Institute for Occupational Safety and Health (NIOSH) recommendations and Brown University Health policies and standard operating procedures. Demonstrates aseptic technique and compounding workflow to new personnel. Coordinates and maintains documentation required for sterile formulations competencies as required. Coordinates and ensures completion and documentation of required daily, weekly, and monthly cleaning of the sterile compounding area, and . Coordinates and ensures completion and documentation of required environmental testing. Ensures documentation is complete, related compounding supplies are restocked, and the IV Services Form binder is replenished with appropriate sheets, weekly. Assists pharmacy technicians as workload or need arises including, but not limited to, pharmacy sterile compounding, chemotherapy, and IV solution inventory management and delivery. Pharmacy Technician Specialist Inpatient - Operating Rooms: Assesses and recommends operational workflow enhancements for operating rooms and peri-operative patient care areas. Participates in continuous quality improvement activities related to operating rooms and peri-operative patient care areas. Assists with optimization of medication inventory in automated dispensing cabinets (i.e., Omnicell, A-Station) located in the operating rooms and peri-operative patient care areas. BASIC KNOWLEDGE: High school graduate or equivalent degree. Completion of one to two years of college preferred. Holds and maintains current unrestricted Rhode Island Pharmacy Technician licensure and National Pharmacy Technician Certification (CPhT) EXPERIENCE: Minimum 2 years of experience as a pharmacy technician, including 1 year in a similarly diverse and operationally complex healthcare environment. Must possess solid computer skills including Microsoft Office Suite, as well as email, Teams, and calendar applications. Must be comfortable using internet web applications and multiple pharmacy system applications. Strong customer service presence and verbal and written communication skills are necessary. Work is exacting and requires the ability to maintain attention to detail in a high paced environment to avoid errors in medication dispensing. Must be able to multi-task and reprioritize as needed while maintaining accuracy and service standards. Additionally,the Pharmacy Technician Specialist Inpatient - Central Sterile Compounding must obtain, within 2 months of hire, and maintain no less than semi-annually thereafter, internal IV and oncology credentialing as demonstrated by successful completion of current competency assessments. none MINIMUM QUALIFICATIONS: WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Must have the physical ability to lift, carry and maneuver medication delivery equipment and pharmaceutical related inventories, requiring the ability to grasp instruments and use finger dexterity. Work may require extended periods of time spent standing and walking. Work requires the visual acuity and manual dexterity necessary to operate a personal computer, to accurately input data into various applications and systems, and to navigate screens on computer monitors. New hires into this position must successfully pass a drug screen in conformance with Rhode Island State Law. INDEPENDENT ACTION: Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required. SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$19.97-$32.96

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

M-F 7:30am-4pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: General supervision but according to established credit policies and procedures, interviews and registers patients for Emergency/Trauma Center or Ambulatory treatment by obtaining demographic, third-party insurance and related financial information, entering same to on-line computer system. Completes third-party documentation, discusses any existing balances for previous Hospital services rendered and makes preliminary determination on welfare eligibility. Request cash deposit approximating charge for scheduled services or co-insurance if applicable, and/or the co-payment required by third party coverage for clinic visits and outpatient ancillary service. Arranges payment terms. Contacts Patients Accounts Advocate, when applicable. Determines eligibility for free service when necessary. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Competes Hill-Burton application when patient lacks evidence of adequate health insurance coverage, according to established criteria for provision of uncompensated hospital services. Requires patient to sign statement of financial responsibility. Assists patient to apply for welfare coverage, if no coverage is obtained or if can not pay. Determines eligibility for Rhode Island Hospital free service for clinic visit only, using sliding scale and based on established guidelines for same.Advises Senior Patient Advocate of patients lacking health insurance coverage and/or sources of income sufficient to reimburse Hospital for services rendered.Completes documentation required to initiate commercial insurance, Workers’ Compensation and/or CHAMPUS claims.Verifies third-party insurance plan numbers and benefit level. Documents all information obtained in PMAS accounting notes. Contacts insurance carrier when necessary to obtain tr5eatment authorization and co-payment information.Obtains authorization for treatment from health maintenance organizations, verifying coverage as needed.Discusses existing Hospital account balances and arranges payment schedule for same. Requests evidence of coverage or requested payment ranging from partial to full cost for clinic visit or entire treatment series. Requires completion of Financial information to make payment arrangements when patient unable to pay entire amount. Upon determination that a liability claim exists, completes lien form and notes in PMAS accounting file.Collects cash/credit card payment for Outpatient/Emergency/Trauma services when possible.Posts payments to specific general ledger account.Prepares bank deposit for pickup by cashier twice daily.Determines priority of health insurance coverage.Registers all patients on-line by entering appropriate data to computer system via terminal. Embosses identification card in order to initiate or update patient Hospital record. In ambulatory registration, registers all patients for PAC Operating Room, clinics and ancillary areas. Takes APC Operating Room bookings and initiates all charge vouchers for out-patient procedures in Emergency Department registration, notifies appropriate security agency of emergency treatments resulting from assaults, gunshot wounds, animal bites, accidents and the like, according to Rhode Island State Department of Health regulations.Follows up on third-party documentation from Private Physician’ offices and other hospital off-hour ancillary areas. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:A level of knowledge generally obtained through completion of High School with additional math and computer courses.Well developed interpersonal and communication skills in order to obtain patient information and deal effectively with the public at point of contact.Persuasive collection techniques. Ability to tactfully set payment arrangement terms and collect money.Full knowledge of third party health insurance claims processing, coverage and documentation requirements.Math skills and the ability to operate on-line computer terminal.Acquired knowledge of Accounting Department patient billing systems.EXPERIENCEix to twelve months of previous clerical support experience is required, preferably in a setting that demonstrates ability to function effectively in high-volume clinics.Previous experience with on-line data entryccess system required.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Working conditions are generally good, little discomfort due to noise, heat, and dust.SUPERVISORY RESPONSIBILITY: None.

Pay Range:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

Monday Wednesday Thursday Friday 630am-5pm

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters

SUMMARY: The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: pOversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.ppVerifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.ppCompletes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.ppProvides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.pMaintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.ppProtects and preserves the patient’s right to privacy and confidentiality.ppTravel to satellite offices to perform duties may be required.ppPerforms other related duties as required. MINIMUM QUALIFICATIONS: EXPERIENCE:Two years experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills;. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing.Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

17 airport rd - 17 Airport Road Warwick, Rhode Island 02889

Work Type:

8a-8p

Work Shift:

Day

Daily Hours:

10 hours

Driving Required:

No

SUMMARY: Responsible for handling incoming patient calls, scheduling patient appointments and routing messages appropriately to the office locations. This position plays an important role in providing outstanding customer service to all patients. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Addresses inbound calls and communicates with BHMGPC offices about patient matters Answers phone calls in a courteous manner, identifying self and obtaining reason for call Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR) Schedules patient appointments according to the guidelines for each office location Verifies patient demographic and pharmacy information Follows the protocol for handling each call according to specific criteria approved by Brown Health Medical Group Primary Care Effectively manages multi-line phone system Coordinates communication and information regarding high risk patients with the appropriate office or department Adheres to federal and local confidentiality laws, including HIPAA, ensuring patient privacy Follows Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information Performs other job-related duties as assigned MINIMUM QUALIFICATIONS:

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

M-F 8am-4:30pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: Under direct supervision of the practice manager, coordinates all day to day front office operations that support the delivery of comprehensive health care services and exceptional patient care. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage Promotes continuous quality improvement in patient services and practice workflow Responsible for front desk work allocation, training and problem resolution Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients Collects patient balances, copays, and credit cards at time of service Reviews lists of patients who need appointments and calls to schedule when due Verifies demographics and insurance carrier information for every patient Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives Assists patients with Kiosk sign in Monitors and orders administrative supplies to ensure proper inventory Complies with OSHA and DOH standards Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information Provides superior customer service and outstanding patient care Attends meetings/workshops as they relate to current position and office workflows Performs other miscellaneous job-related duties as assigned MINIMUM QUALIFICATIONS:

Pay Range:

$20.96-$34.61

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Dermatology - South County - 65 Village Square Drive, Suite 201 South Kingstown, Rhode Island 02879

Work Type:

M-F 7:30 to 5 pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email. This position requires coverage flexibility with shifts and location.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
Provides a high level of customer service to all new and existing patients of the practice.
Creates patient cases and documents telephone calls and messages into EPIC.
Schedules patient appointments and appropriate testing for patients as requested.
Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
Collects required insurance co-pays from patients including any prior balances.
Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.
Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
Performs work in EMR buckets as directed and per practice need.
Responsible to inform manager of administrative supply needs or assists with ordering.
Follows up with providers on missing slips and creates claims in EPIC.
Responsible to work assigned revenue cycle buckets as directed.
Must be able to work independently with little supervision.
Adheres to SMG policies.
Always uses discretion to ensure patient confidentiality.
Performs other duties as requested.

REQUIRED QUALIFICATIONS:

One to three years as a medical assistant preferred.

Strong customer service excellence expected.
Excellent communication and interpersonal skills required.
Experience with EMR strongly preferred. (Athena a plus)
Experience with Microsoft Office, Word, Excel, and Outlook preferred

EDUCATION:

High School Diploma or equivalent required.
Education from approved medical assistant program or equivalent preferred.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Hawthorn Medical Associates-NDartmouth-535 Faunce Corner Rd - 535 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type:

M-F

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc. Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.Protects and preserves the patient’s right to privacy and confidentiality.Travel to satellite offices to perform duties may be required.Performs other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.EXPERIENCE:Two years experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills;. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing.Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

LPG-Newport-19 Friendship St - 19 Friendship Street (Borden-Carey Bldg) Newport, Rhode Island 02840

Work Type:

M-F 8:00am - 4:30pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

Yes

SUMMARY: The Referral Specialist reports to the Practice Manager. Under the general supervision, coordinates the effective and efficient patient flow in regards to scheduling appointments with specialist and testing per physician request. Obtains proper insurance authorization prior to scheduling appointment and once completed contacts patient with pertinent information and ensures that all required information is forwarded to specialist office following practice protocols. Follows patient’s status within the cycle of provider care to ensure continuity of services utilizing LifeChart referral work ques. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Schedule/coordinate/triage all referrals created by and sent to the practice via Lifechart work ques. Sets follow-up alarms per practice protocols and the tracking function to ensure that all outstanding referrals are followed-up on. Obtains all un-resulted consults and testing orders managed by the referral office. Alerts the ordering provider of any patient that does not keep an appointment with a specialist or testing facility.Scans into the medical record all correspondence received on patients and ensures that they are correctly labeled and forwarded to the proper ordering provider for their review.Takes messages from the referral line/fax machine, create a referral in Lifechart and forwards the information to the PCP for approval prior to sending referrals to specialist or testing facility in accordance with practice policy. Contacts patients and instructs them with not only information about the appointment but provides them with any specific instructions prior to their appointment.Maintains current knowledge of insurer referraluthorization requirements and have a working understanding of the patient population and demonstrate cultural awareness and sensitivity.Acts as a resource to practice team members regarding referral issues.Participates in practice performance and quality improvement activities. Attends required meetings and trainings as directed.Performs other related duties appropriate to training and experience as assigned by physician practice manager.Knowledge of front office operations in addition to clinical knowledge for triaging referrals and determine when the patient need to be seen. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:High school degree or the equivalent. Billing and medical knowledge. EXPERIENCE:Two years of clinical referral experience required. Patient Centered Medical Home Practice (PCMH) referral experience preferred. Data entry skills and computer experience required. Strong customer service focus. Effective verbal and written communication skills. Organized and able to manage competing priorities. Able to take and follow through with delegated tasks and accountability. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

Pay Range:

$19.03-$31.39

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

58 AMARAL ST - 58 Amaral Street East Providence, Rhode Island 02915

Work Type:

M-F

Work Shift:

Day

Daily Hours:

Per Diem - As required

Driving Required:

No

SUMMARY: Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients Collects patient balances, copays, and credit cards at time of service Reviews lists of patients who need appointments and calls to schedule when due Verifies demographics and insurance carrier information for every patient Assists patients with Kiosk sign in Complies with OSHA and DOH standards Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information Provides superior customer service and outstanding patient care Attends meetings/workshops as they relate to current position and office workflows Performs other miscellaneous job-related duties as assigned MINIMUM QUALIFICATIONS:

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

M-F 8-5, rotating weekends

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: Manages and coordinates all day to day management of the personnel and operations that support the delivery of comprehensive health care services in a manner that most satisfies patients and promotes financial stability. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES: Ensures the achievement of NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives Promotes continuous quality improvement in patient services and practice workflow Manages and coordinates all aspects of patient registration, scheduling, insurance verification and reception Tracks access to care Ensures compliance with standard, Brown Health Medical Group Primary Care, OSHA and HIPAA policies and requirements Establishes and implements short and long range organizational goals, objectives, policies and operating procedures Monitors and evaluates operational effectiveness and implements changes required for improvement Oversees the supervision of personnel including: work allocation, training and problem resolution Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance Recruiting, interviewing, hiring, and on-boarding new staff Develops procedures and trains staff on new policies Develops and monitors office budgets, monitors resource utilization and initiates purchase requests Communicates new information and policies to the practices and assists and guides implementation Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients’ demographic, clinical and financial information Performs other job-related duties as assigned MINIMUM QUALIFICATIONS:

Pay Range:

$71,136.00-$117,353.60

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

450 Veterans Memorial Parkway - 450 Veterans Memorial Parkway East Providence, Rhode Island 02914

Work Type:

M - F 8am - 5pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: The Referral Specialist reports to the Practice Manager. Under the general supervision, coordinates the effective and efficient patient flow in regards to scheduling appointments with specialist and testing per physician request. Obtains proper insurance authorization prior to scheduling appointment and once completed contacts patient with pertinent information and ensures that all required information is forwarded to specialist office following practice protocols. Follows patient’s status within the cycle of provider care to ensure continuity of services utilizing LifeChart referral work ques. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Schedule/coordinate/triage all referrals created by and sent to the practice via Lifechart work ques. Sets follow-up alarms per practice protocols and the tracking function to ensure that all outstanding referrals are followed-up on. Obtains all un-resulted consults and testing orders managed by the referral office. Alerts the ordering provider of any patient that does not keep an appointment with a specialist or testing facility.Scans into the medical record all correspondence received on patients and ensures that they are correctly labeled and forwarded to the proper ordering provider for their review.Takes messages from the referral line/fax machine, create a referral in Lifechart and forwards the information to the PCP for approval prior to sending referrals to specialist or testing facility in accordance with practice policy. Contacts patients and instructs them with not only information about the appointment but provides them with any specific instructions prior to their appointment.Maintains current knowledge of insurer referraluthorization requirements and have a working understanding of the patient population and demonstrate cultural awareness and sensitivity.Acts as a resource to practice team members regarding referral issues.Participates in practice performance and quality improvement activities. Attends required meetings and trainings as directed.Performs other related duties appropriate to training and experience as assigned by physician practice manager.Knowledge of front office operations in addition to clinical knowledge for triaging referrals and determine when the patient need to be seen. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:High school degree or the equivalent. Billing and medical knowledge. EXPERIENCE:Two years of clinical referral experience required. Patient Centered Medical Home Practice (PCMH) referral experience preferred. Data entry skills and computer experience required. Strong customer service focus. Effective verbal and written communication skills. Organized and able to manage competing priorities. Able to take and follow through with delegated tasks and accountability. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

Pay Range:

$19.03-$31.39

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

117 Ellenfield Street - N/A Providence, Rhode Island 02903

Work Type:

M - F 8am -5pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No