SUMMARY:

To provide leadership and support to all administrative staff to promote efficiency and accuracy and excellent customer service to our patients and a positive patient experience to the organization.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

KEY RESPONSIBILITIES:

Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

• Commits to recognize and respect cultural diversities for all customers (internal and external)
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
• Performs other duties as assigned
  

MINIMUM QUALIFICATIONS:

• 3-5 years experience in related field
• Excellent phone and face-to-face customer service skills
• Excellent communication skills with attention to details both verbally and in writing
• Ability to work independently and take initiative in the absence of management
• Good judgment and problem-solving skills
• Possess good organization skills and time management
• Ability to develop and train administration staff new processes to promote efficiency and patient experience
  

EDUCATION:

• High School Diploma or preferably Associates Degree in related field

Pay Range: 

$20.32-$29.68

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type:

3 days per week 8am-430pm

Work Shift:

Day

Driving Required:

No

Union:

1199 Seiu United Healthcare Workers East

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Under the general direction of the APP (Advanced Practice Provider) Medical Director or Associate Medical Director, this Advanced Practice Provider (APP) position is responsible for practicing emergency medicine in the Emergency Department. The Emergency Department Advanced Practice Provider will obtain medical histories, perform physical examinations, and order and interpret diagnostic tests to establish diagnoses and develop and implement treatment plans for emergency department patients. Additionally, the APP will perform diagnostic and therapeutic emergency medicine procedures.

All practice is performed under the supervision of the Attending Physician and in accordance with written policies and protocols developed and approved by the Emergency Department, the Medical Executive Committee, and the Board of Rhode Island Hospital/Miriam Hospital/Newport Hospital.

EDUCATION:

• Physician Assistants: Master’s Degree in Physician Assistant Studies
• Nurse Practitioners: graduate degree (Master of Science in Nursing or Doctor of Nursing Practice) from an accredited Nurse Practitioner Program

LICENSES/CERTIFICATIONS:

• National Certifying Commission of Physician Assistants (NCCPA) certification, or equivalent Nurse Practitioner national board certification
• Current Physician Assistant or Nurse Practitioner Rhode Island State Licensure
• Current DEA and Rhode Island Controlled Substance Registration (CSR) or ability to obtain prior to start date.

EXPERIENCE/SKILLS:

• Minimum of 1 year of experience as an Advanced Practice Provider, preferably in an emergency department setting.

SUPERVISORY RESPONSIBILITY:

None

Pay Range:

$127,504.00-$161,782.40

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group - 167 Point Street Providence, Rhode Island 02903

Work Type:

7 days per week

Work Shift:

Variable

Daily Hours: 

8 hours

Driving Required:

Yes

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Under the general direction of the APP (Advanced Practice Provider) Medical Director or Associate Medical Director, this Advanced Practice Provider (APP) position is responsible for practicing emergency medicine in the Emergency Department. The Emergency Department Advanced Practice Provider will obtain medical histories, perform physical examinations, and order and interpret diagnostic tests to establish diagnoses and develop and implement treatment plans for emergency department patients. Additionally, the APP will perform diagnostic and therapeutic emergency medicine procedures.

All practice is performed under the supervision of the Attending Physician and in accordance with written policies and protocols developed and approved by the Emergency Department, the Medical Executive Committee, and the Board of Rhode Island Hospital/Miriam Hospital/Newport Hospital.

EDUCATION:

• Physician Assistants: Master’s Degree in Physician Assistant Studies

• Nurse Practitioners: graduate degree (Master of Science in Nursing or Doctor of Nursing Practice) from an accredited Nurse Practitioner Program

LICENSES/CERTIFICATIONS:

• National Certifying Commission of Physician Assistants (NCCPA) certification, or equivalent Nurse Practitioner national board certification

• Current Physician Assistant or Nurse Practitioner Rhode Island State Licensure

• Current DEA and Rhode Island Controlled Substance Registration (CSR) or ability to obtain prior to start date.

EXPERIENCE/SKILLS:

• Minimum of 1 year of experience as an Advanced Practice Provider, preferably in an emergency department setting.

SUPERVISORY RESPONSIBILITY:

None

Pay Range:

$127,504.00-$161,782.40

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group - 167 Point Street Providence, Rhode Island 02903

Work Type:

7 days per week

Work Shift:

Variable

Daily Hours: 

8 hours

Driving Required:

Yes

SUMMARY:

30 hours a week (6-8 hours a day) as scheduled

The Nurse Care Manager reports to the Director of Quality Programs for the Division of Kidney Disease and Hypertension.   Under the general supervision of the Director of Quality Programs for the Division of Kidney Disease and Hypertension, Practice Physician Medical Director, and departmental policies, the Nurse Care Manager works on an interdisciplinary healthcare team in a specialty care setting to conduct direct patient care and quality improvement activities. He/she will be part of a program charged with implementing strategies to meet specified quality measures.

The Nurse Care Manager is responsible for providing comprehensive screenings, assessments, care coordination services, disease education, and self-management support to patients with chronic kidney disease. The Nurse Care Manager is integrated into the office-based healthcare team to promote patient-centered care, frequent contact with primary care providers, and dialysis centers. The Nurse Care Manager has a key role in educating patients about kidney replacement therapy, transplant, palliative care, hospice, and preparing the patient for their chosen modality. The Nurse Care Manager is also responsible for preventing hospitalizations in the dialysis population and patients identified as at risk for rapid progression of advanced kidney disease. Patient care activities will be conducted in person as well as via telehealth.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

• Works collaboratively with the care team to identify and case manage patients with a high risk of adverse health outcomes ensuring open communication patient status with providers and office staff.
• Sets up and implements patient-centered care and administers evidence-based healthcare, utilizing innovative thinking and understanding of healthcare delivery system access points and services.
• Facilitates communication between members, providers, and stakeholders to coordinate and implement action plans aimed at improving the patients’ total health and attaining desired patient outcomes.
• Provides comprehensive screenings, assessments, care coordination services, disease education and self-management support with patients who have chronic health conditions, with particular attention to chronic kidney disease, hypertension, diabetes, and depression in the office or home setting as needed.
• Provides detailed education to patients about their specific chronic illness, including pathology signs and symptoms, complications and medications used in treatment.
• Conducts and/or reviews medication reconciliation and works with provider/team pharmacist as needed to assist with medication management to support patients to enhance medication adherence.
• Works one-on-one with patients meeting individual healthcare needs; develops a plan of care, interventions and treatment goals with patients that promote improved health outcomes and quality of life and reviews with provider and clinical team members.
• Addresses barriers to optimum patient health; advocate for patients to ensure access and timely service delivery across the continuum of care.
• Ensures safe, effective and efficient care for all patients transferring to home from the Emergency Department; responsible for timely telephonic follow up of complex patients who present to the ED.
• Utilizes behavior techniques, such as motivational interviewing, to assist patients with establishing self-management goals and action plans with timeframes.
• Acting as a liaison, coordinates care and performs outreach identifying and utilizing cultural and community resources; providing access to culturally and linguistically appropriate services as needed.
• Utilizes an interdisciplinary team approach to address opportunities to plan and coordinate care; acts in a supportive capacity to other team members (medical assistants, patient service representatives, practice managers, providers, etc.) in supporting patients and their treatment plan.
• Utilizes the Electronic Medical Record (EMR), chronic disease registry, and other reporting tools as directed to prioritize patient follow-up.
• Generates quarterly reports on service volume, distribution of patients by plan, and types of services provided; analyzes data and develops and implements performance improvement strategies to meet and exceed quality of care expectations.
• Maintains knowledge of contemporary, professional nursing practice within the legal framework of Rhode Island Nurse Practice Act.
• Attends training and retraining as needed, to maintain current knowledge of patient’s care practices and procedures.
• Shares best practices among all teams, services as a medical home advocate and advisor, leads by example to support a positive work environment and encourages all staff to do the same.
• Participates in establishing protocols, risk management activities, practice performance improvement initiatives and quality measures with interdisciplinary team.
• Maintains a safety, environmental and infection control in accordance with Brown University Health policies, procedures and objectives.
• Maintains a safe environment for patients, visitors and staff.
• Performs other related duties as assigned.

 

EDUCATION:

 

• Baccalaureate in Nursing (BSN) preferred

 

 

LICENSES/CERTIFICATIONS:

• Current license to practice as a Registered Nurse in the State of Rhode Island.
• Current AHA BLS required.
• Receipt of certified diabetes outpatient education (CDOE/CVDOE) or willingness to obtain this certification within 2 years of hiring. 

 

EXPERIENCE/SKILLS:

• Minimum Three (3) years experience in community health setting, public health, chronic disease management, community nursing, case management preferred.
• Experience working with primary care providers to coordinate care and disease management.
• Experience working with CKD/ dialysis patients regarding their care coordination and disease management / education is preferred.
• Demonstrates knowledge and skills necessary to provide care to patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Ability to work independently and collaboratively to achieve goals.
• Highly organized and detailed.
• Exercise sound judgment and decision-making.
• Able to assess and differentiate priorities.
• Excellent interpersonal skills and ability to work with and through people to get the job done.
• Excellent written and verbal communication skills.
• Able to maintain confidentiality with all aspects of information (including patient data) in accordance with the practice’s philosophy and policy, and state and federal regulations. Must handle the most sensitive and confidential matters with the utmost discretion.
• Proficiency with computer skills (i.e., Microsoft Word, Excel and Access, and Web-based applications).

 

 

SUPERVISORY RESPONSIBILITY:

None

Pay Range:

$74,256.00-$148,512.00

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

East Providence-375 Wampanoag Trail - 375 Wampanoag Trail East Providence, Rhode Island 02915

Work Type:

M-F variable 30 hrs 8am-5:30pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:

 

Under the general supervision of the Manager of Anatomic Pathology and the Director of Surgical Pathology, prepares surgical and autopsy specimens for microscopic examinationwhich includes gross description and dissection. Oversees the daily operation of the Pathology Surgical Suite ensuring efficient workflow and that policies and procedures are utilized and enforced. 

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of a comprehensive integrated academic health system.  Is responsible for knowing and acting in accordance with the principles of the Lifespan Corporate Compliance Program and Code of Conduct.

Supervises the activities of section staff by training, scheduling, directing and evaluating work activities.  Recommends disciplinary action as appropriate. Participates in the training of Pathology residents and medical students as it relates to autopsy and laboratory procedures/techniques.

Duties consist of properly fixing, cutting, photographing, and sectioning of surgical specimens, including frozen sections and utilization of the laboratory information system.

Assists in the performance of postmortem examinations.

Develops policies and procedures for the assigned section and ensures Section Procedure Manual is appropriately maintained.

Assists in monitoring and inspecting laboratory section for compliance with regulatory standards.

Assists in the preparation and monitoring of budget for assigned section.

Maintains inventory and equipment.

Troubleshoots laboratory equipment and coordinates preventive maintenance schedules.  Participates in the evaluation of new equipment.

Reviews records and reports of daily work and quality control, ensuring all work is efficiently processed and coordinates with other departmental laboratories.

May serve on inter and intradepartmental committees representing services provided by the department and/or assigned section.

Performs other duties as assigned, such as accessioning, billing and coding.

 

BASIC KNOWLEDGE:

 

Bachelor’s Degree in Biology and successful completion of an accredited pathologist’s assistant program.   Pathologist Assistant certification preferred.

Professional knowledge and very high level of analytical ability to perform postmortem and tissue examinations, interpret findings and determine data to be forwarded to pathologist.

Knowledge of anatomic pathology computer system functions.

Ability to conduct gross dissection procedures utilizing surgical instruments.

Interpersonal and verbal communication skills to effectively interact with pathologists, supervise and train medical students and residents, and present and defend case findings at conference.

Interpersonal skills to participate in the training of medical students and residents.

Written communication skills to prepare case summaries and interpretations, and reports of laboratory activities.

Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

EXPERIENCE:

Three to five years of progressively responsible experience as a Pathologists’ Assistant, including demonstrated experience serving in a lead capacity through work direction, training, and guidance to staff

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Physical abilities to assist in the lifting and positioning of bodies.

Exposed to infectious diseases and odorous chemicals when performing autopsies and working with surgical specimens.  Hazards are minimized by adherence to established safety precautions.

INDEPENDENT ACTION:

 

Independently functions within departmental policies and procedures.  Refers complex problems to manager/director when clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY:

Provides lead oversight and work direction for up to 15 FTEs.

Pay Range:

$105,019.20-$173,264.00

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M-F 8:30am-5:00pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

Yes

Summary

This role ensures accurate patient registration and identification, supports patient safety, facilitates timely payment for services, and provides superior customer service. The position works closely with patients and hospital departments to collect and verify information, address financial responsibilities, support uninsured patients, and maintain compliance with hospital and regulatory requirements.

Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES:

KEY RESPONSIBILITIES:

• Greets, receives and escorts patients as required and consistent with customer service guidelines
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
• Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
• Assists patients in establishing secured installments plans when applicable
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
• Ensures completion of registration paperwork to facilitate efficient patient flow
• Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
• Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
• Works effectively with patient access peers and other hospital departments
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

REQUIRED QUALIFICATIONS:

• 1-2 years experience in a hospital/clinic/physician office or related field preferred
• Aptitude for / familiarity with patient access tools, systems, and technologies
• Microsoft Office required, Meditech, Athena preferred
• Excellent customer service/communications skills.
• Comfortable with collection process
• Comfortable with securing solutions for uninsured patients
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team

EDUCATION:

• High School Diploma or equivalent required
• Graduate of a Medical Assistant or Medical Terminology course preferred
• Associate degree or equivalent preferred

Pay Range: 

$20.01-$29.21

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780

Work Type:

40 hours per week. 11:30a-8p. Tues-Fri/EOW/EOH

Work Shift:

Evening

Driving Required:

No

Union:

1199 Seiu United Healthcare Workers East

SUMMARY: Under the general supervision of the Nurse Manager (or designee), and within hospital and departmental policies and procedures, the professional registered nurse acts as a patient advocate in the application of the nursing process. All essential functions performed in this position reflect the age specific needs of the patients. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Recognizes and reports deviations from patient or established norms. Identifies deviations from established norms not related to chief patient’s complaints. Reports patient’s responses to treatment(s), and documents nursing interventions.Provides basic comfort and support according to patient needs. Fosters patient(s) and family participation in achieving optimum level of patient’s functioning and performing activities of daily living. Sets priorities in individual patient’s assignments. Seeks guidance and resources, when necessary, in management of patient care.Identifies and assesses emergency situations. Initiates appropriate response and intervention. Plans for potential needs during emergency situations.Defines nursing diagnosis and expected patient’s outcomes. May modify nursing plan of care based on diagnosis and/or outcomes. Documents on appropriate nursing assessment forms.Implements nursing interventions and evaluates based on patient’s outcomes. Modifies plan or care accordingly, including documentation.The Registered Nurse maintains knowledge of contemporary, professional nursing practice within the legal framework of the Rhode Island Nurse Practice Act. Attends training and retraining, as needed, to maintain current knowledge of hospital and patient’s care practices and procedures.Utilizes established protocols and collaborates with the health team to facilitate therapeutic interventions and attainment of desired patient outcomes.Participates in quality improvement processes and risk management activities. Attends unit-based, or hospital meetings to facilitate patient care management.Functions in a cooperative and productive manner in the work environment.Integrates complete physical assessment with nursing assessment, and records reviews in developing a comprehensive and individualized plan of care.Follows all documentation guidelines per policy and procedure.Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Maintains safe environment for patients, visitors, and staff.Demonstrates self-direction in maintaining and advancing clinical and professional competency.Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.Provides functional guidance and direction to LPNs, CNAs, and other licensed personnel, as required.May assume shift charge responsibility on an assigned unit. Responsibility includes maintaining an overview of unit activities and delegating work responsibilities with equitable assignments. Makes bed and patient assignments, and assigns primary patients to staff. MINIMUM QUALIFICATIONS: Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.BASIC KNOWLEDGE:Graduate of a school of nursing, Baccalaureate in Nursing preferred, with current license to practice as a Registered Nurse in the State of Rhode Island.Conformity to the Code of Professional Nurses. Understanding of the provisions of the Nurse Practice Act of the state of Rhode Island. Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and sensitivity to cultural diversity in each step of the care process.Certification in cardiopulmonary resuscitation upon hire.EXPERIENCE:Registered nurses should develop general proficiency as a staff nurse within three months of employment. For specialty units, general nursing experience, appropriate to the specialty, is preferred.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Prolonged standing and walking. Exposed to all patient elements. May be required to lift/turn patients and equipment. Repeated bending, squatting, stooping.SUPERVISORY RESPONSIBILITY:None.

Pay Range:

$35.70-$71.40

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

Every other weekend and holiday

Work Shift:

Night

Daily Hours:

12 hours

Driving Required:

No

SUMMARY: Under the general supervision of the Nurse Manager (or designee), and within hospital and departmental policies and procedures, the professional registered nurse acts as a patient advocate in the application of the nursing process. All essential functions performed in this position reflect the age specific needs of the patients. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Recognizes and reports deviations from patient or established norms. Identifies deviations from established norms not related to chief patient’s complaints. Reports patient’s responses to treatment(s), and documents nursing interventions.Provides basic comfort and support according to patient needs. Fosters patient(s) and family participation in achieving optimum level of patient’s functioning and performing activities of daily living. Sets priorities in individual patient’s assignments. Seeks guidance and resources, when necessary, in management of patient care.Identifies and assesses emergency situations. Initiates appropriate response and intervention. Plans for potential needs during emergency situations.Defines nursing diagnosis and expected patient’s outcomes. May modify nursing plan of care based on diagnosis and/or outcomes. Documents on appropriate nursing assessment forms.Implements nursing interventions and evaluates based on patient’s outcomes. Modifies plan or care accordingly, including documentation.The Registered Nurse maintains knowledge of contemporary, professional nursing practice within the legal framework of the Rhode Island Nurse Practice Act. Attends training and retraining, as needed, to maintain current knowledge of hospital and patient’s care practices and procedures.Utilizes established protocols and collaborates with the health team to facilitate therapeutic interventions and attainment of desired patient outcomes.Participates in quality improvement processes and risk management activities. Attends unit-based, or hospital meetings to facilitate patient care management.Functions in a cooperative and productive manner in the work environment.Integrates complete physical assessment with nursing assessment, and records reviews in developing a comprehensive and individualized plan of care.Follows all documentation guidelines per policy and procedure.Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Maintains safe environment for patients, visitors, and staff.Demonstrates self-direction in maintaining and advancing clinical and professional competency.Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.Provides functional guidance and direction to LPNs, CNAs, and other licensed personnel, as required.May assume shift charge responsibility on an assigned unit. Responsibility includes maintaining an overview of unit activities and delegating work responsibilities with equitable assignments. Makes bed and patient assignments, and assigns primary patients to staff. MINIMUM QUALIFICATIONS: Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.BASIC KNOWLEDGE:Graduate of a school of nursing, Baccalaureate in Nursing preferred, with current license to practice as a Registered Nurse in the State of Rhode Island.Conformity to the Code of Professional Nurses. Understanding of the provisions of the Nurse Practice Act of the state of Rhode Island. Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and sensitivity to cultural diversity in each step of the care process.Certification in cardiopulmonary resuscitation upon hire.EXPERIENCE:Registered nurses should develop general proficiency as a staff nurse within three months of employment. For specialty units, general nursing experience, appropriate to the specialty, is preferred.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Prolonged standing and walking. Exposed to all patient elements. May be required to lift/turn patients and equipment. Repeated bending, squatting, stooping.SUPERVISORY RESPONSIBILITY:None.

Pay Range:

$35.70-$71.40

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

7am-730pm Every other weekend and holiday

Work Shift:

Night

Daily Hours:

12 hours

Driving Required:

No

SUMMARY:

Reporting to the Business Manager of Emergency Services, under general supervision and according to established policies and procedures, manages day to day scheduling and payroll operations for emergency services. Arranges adequate coverage for each shift and proactively for future shifts, enters employee information and work schedules and changes into computerized resource management system interfacing to payroll time and attendance system. Processes emergency department payroll utilizing computerized time and attendance system, validating all worked and non-worked hours to assure accuracy. Performs a variety of complex clerical functions, which requires the use of judgement and knowledge of the department’s systems and operations.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Following established criteria, reviews department schedule to ensure that all work schedules/shifts are filled/covered.
• Arranges coverage to the extent possible utilizing existing and potential resources assuring cost-effective solutions and appropriate staffing ratios are maintained. Understands both union contracts IBT, UNAP policies and procedures.
• Reviews and prepares payroll data for assigned departments including time sheets, prior week adjustments, off-cycle check requests, and special pay forms.
• Utilizes the computerized scheduling system and manual reports to track, schedule and record staff assignments, and attendance activities, updates employee information, e.g., address, hours, skill, certifications, etc. changes, verifies and retrieves data and generates a variety of management reports.
• Collaborates closely with stakeholders to assist with managing payroll activities.
• Communicates with various nurse leaders (Directors, Clinical Managers and Assistant Clinical Managers) to determine whether additional staffing is required and to communicate issues needing intervention.
• Ensures that department’s scope of services strives to meet the needs and expectations of internal and external customers.
  Demonstrates flexibility and innovation to facilitate the changes required to improve operations, enhance revenue, effectiveness, productivity, responsiveness, and other key indicators.
• Demonstrates ability to respond to and provide direction on changing workload during crisis and emergency situations.
• Exhibits effective decision-making skills.
• Monitors staffing to ensure the optimal use of scheduled time and overtime for maximum productivity.
• Assists with cost containment by encouraging use of benefit time during periods of low census and/or low workload.
• Ensures the security and confidential treatment of sensitive and private information.
  Maintains all clerical records required for UKG Dimensions.
• Controls timely and appropriate flow of information throughout the department and the organization; keeps stakeholders informed.
• Understands the hospital’s personnel and payroll policies and procedures and union contracts using them as a guide for the process of assigning open shifts.
• May provide functional guidance to new employees regarding the clerical operations, nursing work-scheduling system, department policies and procedures.
• Performs other clerical activities such as daily paperwork, filing, maintaining, and updating manuals, preparing reports, etc.
• Reviews payroll and staffing reports to monitor accuracy in application of payroll and staffing policies.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

• A level of knowledge generally obtained through completion of high school or General Equivalency Diploma.
• Ability to handle stressful situations and multiple demands in an effective manner and demonstrate organizational and problem-solving skills.
• Excellent communication and customer service skills.
• Able to multi-task in order to perform a variety of complex clerical duties.
• Organizational skills to maintain departmental files, records, and statistical data.
  Familiarity with personal computer and mainframe-based system applications.
  Proficient typing and computer keyboard skills.
• Interpersonal skills to effectively interact with a variety of hospital personnel.
• Organizational and analytical ability to arrange schedule considering multiple criteria and priorities.

EXPERIENCE:

• 2-3 years job-related experience preferred, to be familiar with most, if not all, departmental operations, as well as the regulations associated with specialized functions.

WORK ENVIRONMENT ANDPHYSICAL REQUIREMENTS:
Fast-paced office environment with urgent conditions associated with addressing nursing department staffing schedule changes.
Must be able to perform frequent fine motor skills.

INDEPENDENT ACTION:
Follows established policies and procedures under general supervision. Refers specific complex problems to the supervisor when clarification of departmental policies and procedures is required.

SUPERVISORY RESPONSIBILITY:
None.

Pay Range:

$22.04-$36.37

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

0900-2130; some weekend/holiday requirements

Work Shift:

Day

Daily Hours: 

12 hours

Driving Required:

No

SUMMARY:

Reporting to the Business Manager of Emergency Services, under general supervision and according to established policies and procedures, manages day to day scheduling and payroll operations for emergency services. Arranges adequate coverage for each shift and proactively for future shifts, enters employee information and work schedules and changes into computerized resource management system interfacing to payroll time and attendance system. Processes emergency department payroll utilizing computerized time and attendance system, validating all worked and non-worked hours to assure accuracy. Performs a variety of complex clerical functions, which requires the use of judgement and knowledge of the department’s systems and operations.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Following established criteria, reviews department schedule to ensure that all work schedules/shifts are filled/covered.
• Arranges coverage to the extent possible utilizing existing and potential resources assuring cost-effective solutions and appropriate staffing ratios are maintained. Understands both union contracts IBT, UNAP policies and procedures.
• Reviews and prepares payroll data for assigned departments including time sheets, prior week adjustments, off-cycle check requests, and special pay forms.
• Utilizes the computerized scheduling system and manual reports to track, schedule and record staff assignments, and attendance activities, updates employee information, e.g., address, hours, skill, certifications, etc. changes, verifies and retrieves data and generates a variety of management reports.
• Collaborates closely with stakeholders to assist with managing payroll activities.
• Communicates with various nurse leaders (Directors, Clinical Managers and Assistant Clinical Managers) to determine whether additional staffing is required and to communicate issues needing intervention.
• Ensures that department’s scope of services strives to meet the needs and expectations of internal and external customers.
  Demonstrates flexibility and innovation to facilitate the changes required to improve operations, enhance revenue, effectiveness, productivity, responsiveness, and other key indicators.
• Demonstrates ability to respond to and provide direction on changing workload during crisis and emergency situations.
• Exhibits effective decision-making skills.
• Monitors staffing to ensure the optimal use of scheduled time and overtime for maximum productivity.
• Assists with cost containment by encouraging use of benefit time during periods of low census and/or low workload.
• Ensures the security and confidential treatment of sensitive and private information.
  Maintains all clerical records required for UKG Dimensions.
• Controls timely and appropriate flow of information throughout the department and the organization; keeps stakeholders informed.
• Understands the hospital’s personnel and payroll policies and procedures and union contracts using them as a guide for the process of assigning open shifts.
• May provide functional guidance to new employees regarding the clerical operations, nursing work-scheduling system, department policies and procedures.
• Performs other clerical activities such as daily paperwork, filing, maintaining, and updating manuals, preparing reports, etc.
• Reviews payroll and staffing reports to monitor accuracy in application of payroll and staffing policies.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

• A level of knowledge generally obtained through completion of high school or General Equivalency Diploma.
• Ability to handle stressful situations and multiple demands in an effective manner and demonstrate organizational and problem-solving skills.
• Excellent communication and customer service skills.
• Able to multi-task in order to perform a variety of complex clerical duties.
• Organizational skills to maintain departmental files, records, and statistical data.
  Familiarity with personal computer and mainframe-based system applications.
  Proficient typing and computer keyboard skills.
• Interpersonal skills to effectively interact with a variety of hospital personnel.
• Organizational and analytical ability to arrange schedule considering multiple criteria and priorities.

EXPERIENCE:

• 2-3 years job-related experience preferred, to be familiar with most, if not all, departmental operations, as well as the regulations associated with specialized functions.

WORK ENVIRONMENT ANDPHYSICAL REQUIREMENTS:
Fast-paced office environment with urgent conditions associated with addressing nursing department staffing schedule changes.
Must be able to perform frequent fine motor skills.

INDEPENDENT ACTION:
Follows established policies and procedures under general supervision. Refers specific complex problems to the supervisor when clarification of departmental policies and procedures is required.

SUPERVISORY RESPONSIBILITY:
None.

Pay Range:

$22.04-$36.37

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

0900-2130; some weekend/holiday requirements

Work Shift:

Day

Daily Hours: 

12 hours

Driving Required:

No

Reports to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel and works under the general supervision of a Licensed Independent Practitioner. Provides clinical and administrative support in an ambulatory setting in accordance with established policies, procedures, and practice protocols.

Provides age-appropriate care for geriatric, adult, adolescent, and pediatric patients while supporting patient- and family-centered care. Performs duties in alignment with Brown University Health’s mission, vision, and values, while considering patients’ developmental stages and cultural needs.

Employees are expected to demonstrate Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, as well as the organization’s core Success Factors, including Instill Trust, Value Differences, Patient and Community Focus, and Collaborate.

RESPONSIBILITIES:

• Works effectively and respectfully within the scope of their training and capabilities.
• Follows established practice, clinic, and office workflows to promote quality and efficiency.
• Performs pre-visit planning by reviewing and updating patient records, including recent test results, consultations, and correspondence. Identifies needed services based on established protocols and communicates point-of-care reminders to providers through the electronic medical record (EMR).
• Prepares patients for examinations and treatment according to clinic workflow. Escorts patients to exam rooms, obtains and records vital signs and weight, documents chief complaints, completes medication reconciliation and health histories, records pain scores, and completes required questionnaires in the EMR.
• Supports efficient patient flow throughout the practice, clinic, or office.
• Reviews health maintenance and chronic illness needs and performs or initiates services according to established protocols and standing orders.
• Performs point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine HCG, rapid strep testing, and other approved tests.
• Documents allergies, medications, and medical, surgical, and family histories. Initiates pharmacy benefit verification as needed.
• Assists providers with physical examinations and procedures using appropriate aseptic techniques and established protocols.
• Administers vaccines and places PPDs according to practice or clinic protocols.
• Completes required post-visit follow-up, including ensuring blood and other specimens are properly labeled, documented, and sent to the laboratory.
• Tracks laboratory orders and results and ensures information is entered into the medical record. Conducts patient outreach and reminders as needed and promptly reports abnormal results to the physician or nurse.
• Follows up on specialty referrals and other services, tracks consultation reports, updates the EMR, and contacts patients regarding outstanding referrals.
• Checks for pending prescription refill requests.
• Cleans and prepares examination rooms between patients and ensures rooms are properly stocked for upcoming appointments.
• Explains programs, procedures, tests, and preparation instructions to patients. Provides education regarding care coordination and appropriate use of emergency services and documents identified barriers to care.
• Schedules tests and follow-up appointments, pre-registers patients for upcoming visits, verifies demographic and insurance information, and obtains prior authorizations as needed.
• Monitors and orders supplies, cleans medical equipment, and reports broken or missing equipment to management. Checks medication and supply expiration dates and removes and reports expired items.
• Assists with administrative office duties, including mailing patient reminders and correspondence.
• Manages time effectively and uses slower periods to prepare for upcoming patient and practice needs.
• Maintains quality assurance, safety, environmental, and infection-control standards in accordance with established policies and procedures.
• Protects patient privacy and confidentiality.
• Maintains a positive attitude and actively participates in a team-based approach to patient care.
• Supports the goals of the patient-centered medical home by demonstrating flexibility and a willingness to adapt to change.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

Basic Knowledge:

• High school diploma or equivalent required.
• Ability to read, write, and speak English.
• Basic Life Support (BLS) certification required.
• Medical Assistant certification preferred.

Experience:

• Graduate of a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience required.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

M-F 7-5pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

Yes

Reports to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel and works under the general supervision of a Licensed Independent Practitioner. Provides clinical and administrative support in an ambulatory setting in accordance with established policies, procedures, and practice protocols.

Provides age-appropriate care for geriatric, adult, adolescent, and pediatric patients while supporting patient- and family-centered care. Performs duties in alignment with Brown University Health’s mission, vision, and values, while considering patients’ developmental stages and cultural needs.

Employees are expected to demonstrate Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, as well as the organization’s core Success Factors, including Instill Trust, Value Differences, Patient and Community Focus, and Collaborate.

RESPONSIBILITIES:

• Works effectively and respectfully within the scope of their training and capabilities.
• Follows established practice, clinic, and office workflows to promote quality and efficiency.
• Performs pre-visit planning by reviewing and updating patient records, including recent test results, consultations, and correspondence. Identifies needed services based on established protocols and communicates point-of-care reminders to providers through the electronic medical record (EMR).
• Prepares patients for examinations and treatment according to clinic workflow. Escorts patients to exam rooms, obtains and records vital signs and weight, documents chief complaints, completes medication reconciliation and health histories, records pain scores, and completes required questionnaires in the EMR.
• Supports efficient patient flow throughout the practice, clinic, or office.
• Reviews health maintenance and chronic illness needs and performs or initiates services according to established protocols and standing orders.
• Performs point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine HCG, rapid strep testing, and other approved tests.
• Documents allergies, medications, and medical, surgical, and family histories. Initiates pharmacy benefit verification as needed.
• Assists providers with physical examinations and procedures using appropriate aseptic techniques and established protocols.
• Administers vaccines and places PPDs according to practice or clinic protocols.
• Completes required post-visit follow-up, including ensuring blood and other specimens are properly labeled, documented, and sent to the laboratory.
• Tracks laboratory orders and results and ensures information is entered into the medical record. Conducts patient outreach and reminders as needed and promptly reports abnormal results to the physician or nurse.
• Follows up on specialty referrals and other services, tracks consultation reports, updates the EMR, and contacts patients regarding outstanding referrals.
• Checks for pending prescription refill requests.
• Cleans and prepares examination rooms between patients and ensures rooms are properly stocked for upcoming appointments.
• Explains programs, procedures, tests, and preparation instructions to patients. Provides education regarding care coordination and appropriate use of emergency services and documents identified barriers to care.
• Schedules tests and follow-up appointments, pre-registers patients for upcoming visits, verifies demographic and insurance information, and obtains prior authorizations as needed.
• Monitors and orders supplies, cleans medical equipment, and reports broken or missing equipment to management. Checks medication and supply expiration dates and removes and reports expired items.
• Assists with administrative office duties, including mailing patient reminders and correspondence.
• Manages time effectively and uses slower periods to prepare for upcoming patient and practice needs.
• Maintains quality assurance, safety, environmental, and infection-control standards in accordance with established policies and procedures.
• Protects patient privacy and confidentiality.
• Maintains a positive attitude and actively participates in a team-based approach to patient care.
• Supports the goals of the patient-centered medical home by demonstrating flexibility and a willingness to adapt to change.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

Basic Knowledge:

• High school diploma or equivalent required.
• Ability to read, write, and speak English.
• Basic Life Support (BLS) certification required.
• Medical Assistant certification preferred.

Experience:

• Graduate of a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience required.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

M-F 8:00 am -5:00 pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:
Under supervision of the Manager Laboratory Outreach Services or guidance of the Lead Phlebotomist, performs responsibilities associated with obtaining blood and various other patient specimens in accordance with department procedures. Obtains samples ordered by physicians for routine and specialized tests on assigned unit. Takes samples from pediatric and adult patients on outpatient units. Transports specimens and completes basic records. Fosters patient and family centered care and nursing services in accordance with the Brown University Health and The Miriam Hospital’s mission, vision, values, with consideration of the life span, including all developmental stages as well as cultural patterns.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Performs various functions associated with the computer system to assure proper collection and documentation of patient specimens.
• Patient Registration including Patient Identification and verification, Patient Look-up, enter patient demographics, insurance information, guarantor, PCP, ordering provider, order tests, enter diagnostic codes, ordering provider following established policies and procedures for patient identification and verification, registration, test orders, medical necessity, and document scanning.
• Manage Advanced Beneficiary Notice (ABNSN) to include obtaining supporting diagnostic codes, document review, patient signature, document management and scanning.
• Performs related clerical activities such as medical necessity follow-up, sorts and files records, daily checklists, answering phones, report delivery, receiving patient into clinical treatment area, as necessary.
• Maintains/monitors standing orders for expiration and renewals confirming tasks are followed through to completion.
• Provides patient with forms for test, gives instructions regarding any special preparation necessary prior to specimen collection test or appointment. May contact additional patient information to complete patient records.
• Schedules venipunctures or capillary blood punctures according to priority and type of test, such as timed studies. Utilizes computer-generated collection labels and references Pathology Handbook as necessary to ensure collection of specimens is in accordance with established procedures, i.e., specimens are collected in proper containers and meet special collection requirements as appropriate. Duties are performed according to hospital policy and observance of universal precautions.
• Verifies identity of patient following established procedures and proper patient preparation prior to venipuncture such as fasting or special diet.
• Obtains blood samples from patient according to venipuncture or capillary puncture technique. Alerts nursing staff or supervisor to any deviations from puncture or adverse patient condition. May collect other types of specimens (throat culture etc.). May require processing of samples to include centrifuging samples and specimen tracking.
• Obtains samples for specialized tests (thyroid Releasing hormone, therapeutic drug monitoring, and D-Xylose tolerance). Verifies volume and timing of dosage. May monitor patient as assigned to observe reactions, including Diaphoresis, sleeping, etc.
• May be required to perform bleeding times.
• Labels, wraps and transports samples according to type and urgency of sample. Maintains records on sample procurement.
• Performs duties according to hospital policy and universal precautions.
• Performs various functions associated with the computer system to assure proper collection and documentation of patient specimens.
• Register patients and order tests following established policies and procedures for patient identification and verification, registration, test orders, medical necessity and document scanning.
• Performs related clerical activities such as, sorts and files records, daily checklists, answering phones, report delivery, receiving patient into clinical/treatment area and as necessary, interviews patient to obtain insurance, biographical and medical information to complete registration records.
• Provides patient with forms for test, gives instructions regarding any special preparation necessary prior to test or appointment. May contact patient to return and repeat tests. May contact outside agency physician office to obtain additional patient information to complete patient records. All essential functions performed in this position reflect the age specific needs of the patients.
• Follows established procedures, guidelines and protocols when obtaining samples at the patient’s home.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION:

• High school diploma or GED required.
• Phlebotomy certificate through National Accrediting Agency for Clinical Laboratory Sciences and/or completion of a Phlebotomy certificate program to include formal internship demonstrating 100 successful venipunctures.
• In lieu of internship, 6 months of phlebotomy experience may be considered.
• In lieu of phlebotomy certification, 5 plus years direct phlebotomy experience may be considered.

EXPERIENCE:

• Ability to perform venipuncture techniques and capillary puncture on adults, children and infants.
• Interpersonal skills to obtain and provide information to patients and to explain procedures effectively in order to allay fears and anxiety.
• Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Clerical skills to prepare and maintain records and reports, including keyboard skills to enter access information.
• Familiarity with blood collector equipment, anticoagulants, special precautions and interference.
• Ability to distinguish chromatic colors.
• A Phlebotomy certificate required.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENT:

• Works with in-patient care environment with considerable walking between units and where some physical effort may be required to deal with patients who are uncooperative.
• Some exposure to odors when handling specimens.
• Exposure to communicable diseases while administering to patients, however chance of injury is minimized by the adherence to established infection control procedures.
• Manual dexterity to perform venipunctures.

SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

531 Faunce Corner Road - 531 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type:

Tues-Friday 7am-5:30pm

Work Shift:

Day

Daily Hours: 

10 hours

Driving Required:

No

SUMMARY:

The Medical Assistant provides clinical and administrative support in an ambulatory setting under the supervision of the Ambulatory Clinical Manager, Practice Manager, and Licensed Independent Practitioner. The role supports patient- and family-centered care for pediatric, adolescent, adult, and geriatric patients while following established policies, procedures, and clinical protocols.

RESPONSIBILITIES:

• Prepares patients for examinations, obtains and documents vital signs, chief complaints, medication reconciliation, medical histories, pain scores, and other required information in the EMR.
• Performs pre-visit planning by reviewing patient records, recent test results, consultations, and correspondence.
• Performs point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine HCG, rapid strep testing, and other approved tests.
• Assists providers with physical examinations and procedures using appropriate aseptic techniques.
• Administers vaccines and places PPDs according to established protocols.
• Tracks laboratory orders and results, referrals, and consultation reports and conducts patient outreach as needed.
• Reports abnormal laboratory results promptly to the physician or nurse.
• Provides patient education regarding procedures, testing preparation, follow-up care, and coordination of services.
• Schedules tests and follow-up appointments, verifies demographic and insurance information, and obtains prior authorizations as needed.
• Maintains clean, stocked, and properly prepared examination rooms and medical equipment.
• Assists with administrative duties, patient correspondence, prescription refill requests, and other office needs.
• Maintains patient privacy, confidentiality, infection-control standards, and established safety procedures.
• Supports efficient patient flow and works collaboratively as part of the healthcare team.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required.
• Ability to read, write, and speak English.
• Basic Life Support (BLS) certification required.
• Medical Assistant certification preferred.
• Graduate of a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience required.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

M-F 7:45am - 5:30pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:
Reporting to the Office Manager, the incumbent performs the admission process whereby an understanding of the customer's need is reached; a decision concerning service is made; and, implementation of appropriate processes to meet the customer's need begins. This position is responsible to provide a high level of customer services to both internal and external customers.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

 
RESPONSIBILITIES:

• Answer each phone call using organization protocol. Answer phone continuously and appropriately handles calls to satisfy callers needs.
• Speak knowledgeably of all available services in responses to inquiries to assure customer satisfaction and appropriate coordination of services.
• Speaks with various customers by phone or in person and receives orders for installation, discontinuance or change in service.
• Takes customer complaints and investigates problems as necessary, reporting critical issues to supervisor.
• Gathers data, including sales activity by referral source, so that reports can be generated through the in-house computer system. Additionally, generates certain activity reports including orders unable to fill.
• Intakes patient information from various sources. Record detailed information, including clinical, financial and demographic data.
• Determines if supplies or equipment are available.
• Evaluates the medical necessity of orders according to payor standards and guidelines.
• Obtains accurate and timely initial authorizations and insurance verifications from payers. Solicits sales of new or additional services. /Generates delivery slips for all rental and sales via computer.
• Assures all paperwork is complete for billing process in accordance with Joint Commission standards. Generates paperwork for items to be returned. Generates paperwork for timely delivery of enteric products according to monthly schedule.
• Monitors day-to-day customer service activities to assure efficiency of workflow and assures customer satisfaction is met.
• Participates in problem management by initiating complaint process to ensure complaints are resolved effectively and promptly.
• Maintains current awareness and displays good judgement regarding the organization's policies and procedures as well as understanding of special programs and individual endeavors of directors, supervisors and other organization's group.
• Participates in quality activities, which support the organization's mission, philosophy, customer service and process improvement goals.
• Relay concerns to Manager as contribution to systems improvement. Participate in quality improvement projects as directed.
• Provide good customer service to external customers, team members and internal Brown University Health customers.
• Access continuing education as related to the program.
• Handle other tasks (i.e., mail, and disposition notices) as directed.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

• The minimum of a High School diploma or general education degree (GED) is required.
• Must be able to use computers proficiently.
• The ability to read and comprehend simple instructions, short correspondence, and memos.
• Additionally, the incumbent must have the ability to document medical information as relayed by phone; to effectively present information to physicians, clients, insurers and other employees of the organization; perform simple mathematical calculations with whole numbers, common fractions and decimals; to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; and, to deal with problems involving several concrete variables in standardized situations.

EXPERIENCE:

• At minimum, one year's related experience and/or training or equivalent combination of education and experience with medical terminology as gained through a healthcare environment.
• Experience in a call center environment is preferred.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the incumbent is occasionally exposed to outside weather conditions when traveling between sites. The noise level in the work environment is usually moderate, with several people talking on phones in the area.

SUPERVISORY RESPONSIBILITY: None

Pay Range:

$18.00-$25.82

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Providence-148 West River Street - 148 West River Street Providence, Rhode Island 02904

Work Type:

Flex 6:00 AM - 6:00 PM

Work Shift:

Variable

Daily Hours: 

Per Diem - As required

Driving Required:

No

SUMMARY: Under the general supervision of Brown University Health Supply Chain Operations Leadership, Supply Chain Procedural Coordinator provides high-level customer service and operational support to procedural services, such as perioperative, cardiovascular, and diagnostic imaging and supporting procedural departments. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Maintains quality assurance and practice standards in accordance with established system policies, procedures, and objectives. Recognizes or anticipates problems and refers them immediately to the appropriate person for resolution if needed. Follows established processes to reasonably ensure uninterrupted Supply Chain support needed for in-scope procedural areas, and related ancillary departments. According to the area, performs any combination of the following duties: picking, counting, organizing, documenting, and/or ordering and receiving of equipment and supplies. Assures supplies are available to support patients and caregivers in supply chain managed operating rooms, procedural areas, and ancillary departments Identifies and selects a wide variety of medical surgical supplies and equipment to provide the requirements for patient care in procedural cases, including case carts, if applicable. Documents, and timely communicates unmet needs to support procedural cases, such as from case carts or inventory, escalating as appropriate. Responds to calls for in-scope additional equipment and instruments, as needed. Restocks emergency and specialty carts and trays, if in-scope for Supply Chain management. Transports carts, instruments, and supplies, if in-scope for Supply Chain management. Reshelves unused medical-surgical supplies, if in-scope for Supply Chain management. Maintains a clean and organized work area to support process quality and efficiency optimization. Maintains supplies and equipment within the assigned areas in a clean and orderly manner including storage rooms. This includes overall organization, shelves, bins, carts, and clear and correct labels. Identifies, quantifies, and acts on variables which impact process quality. Appropriately reports supply shortages and anticipated unmet needs. Coordinates with Supply Chain colleagues or interacts directly with suppliers to confirm or expedite delivery of orders and/or initiate and execute returns if required. Coordinates with Supply Chain colleagues or provides inventory management, such as ordering, receiving, rotating, dated material management, and auditing medical surgical and other supplies to maintain adequate levels to support procedural areas and prepare and maintain case carts, if applicable. Identifies and resolves discrepancies. Performs other related duties such as answering telephone and pager, relaying messages, conducting stock audits and reconciliations, cleaning work area, filing, and documentation, etcetera, as required. Participates in the annual supply physical inventory and acts as a Supply Chain representative during audits, if needed. Supports the product recall and substitution processes including communication, as necessary. Functions independently within broad scope of department policies and procedures; refers specific problems to Supply Chain leadership where clarification or exception may be required. Works with Supply Chain Leadership to identify and execute department strategic and tactical goals for process efficiency and cost reduction.. Provides functional guidance and training to new employees regarding supply chain operations. Performs other duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: High School Diploma or equivalent required and a minimum of 2 years of experience in Supply Chain, hospital procedural areas, or medical surgical supply management. Basic knowledge of medical terminology, aseptic techniques, surgical instruments and equipment, hospital procedural environments, and inventory management preferred. A high-level of interpersonal skills to effectively represent Brown University Health and Supply Chain in interaction with all levels of personnel within and outside the organization. Proficient in basic Microsoft Office tools and ability to learn necessary supporting information systems WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Sits, stands, and walks intermittently throughout the day. Must have the ability to lift and carry up to 50 pounds, push and/or pull heavy carts and equipment. Visual and manual dexterity to manage inventory and equipment. General hospital environment with expected conditions associated with patient care. Some exposure to the outside elements and some heat and cold discomfort. Exposure to contaminated items, strong detergents, and antiseptic solutions. Any potential hazard is minimized by adherence to safety procedures and the use of protective clothing and equipment as directed by department. SUPERVISORY RESPONSIBILITIES: None

Pay Range:

$20.96-$34.61

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M-F 10am - 6:30pm, Weekends and Holidays as needed

Work Shift:

Evening

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY:

The Patient Service Representative reports to the Office Manager and provides front-office support in an outpatient medical practice. Responsibilities include patient registration, appointment scheduling, greeting and checking in patients, managing patient information, and supporting efficient patient flow.

RESPONSIBILITIES:

• Answers and triages telephone calls, takes accurate messages, directs calls appropriately, and ensures timely follow-up.
• Obtains and accurately enters patient registration information.
• Schedules, confirms, and reschedules appointments and tracks missed appointments.
• Obtains necessary insurance authorizations and referrals and verifies financial and insurance information.
• Checks patients in upon arrival, verifies demographic and insurance information, obtains required identification, and collects and posts co-payments.
• Maintains efficient patient flow and notifies clinical staff when patients arrive.
• Performs discharge functions, including scheduling physician appointments, diagnostic testing, and hospital procedures.
• Ensures required coding information is documented prior to patient departure.
• May create and maintain patient medical records.
• Reconciles and batches encounter forms at the end of the day.
• Maintains quality assurance, safety, environmental, and infection-control standards.
• Protects patient privacy and confidentiality.
• Demonstrates Compassion, Accountability, Respect, and Excellence while supporting a collaborative, patient-focused environment.

MINIMUM QUALIFICATIONS:

Education/Knowledge:

• Knowledge of patient care needs across developmental stages and cultural backgrounds.
• Familiarity with medical terminology.
• Proficiency in English and computer systems.
• Strong interpersonal and communication skills.

Experience:

• Two years of experience in a healthcare environment.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

East Providence-950 Warren Avenue - 950 Warren Avenue East Providence, Rhode Island 02914

Work Type:

m-f flexible

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

The Patient Service Representative reports to the Office Manager and provides administrative and front-desk support within an outpatient medical practice. Responsibilities include patient registration, appointment scheduling, check-in and check-out, telephone support, insurance verification, and maintaining accurate patient information.

RESPONSIBILITIES:

• Answers and triages telephone calls, takes accurate messages, directs calls appropriately, and ensures follow-up.
• Obtains and enters patient registration information accurately.
• Schedules, confirms, and reschedules appointments and tracks missed appointments.
• Obtains required insurance authorizations and referrals and verifies financial and insurance information.
• Checks patients in, verifies demographic and insurance information, obtains identification and insurance cards, and collects and posts co-payments.
• Maintains efficient patient flow and notifies clinical staff of patient arrivals.
• Performs patient check-out functions, including scheduling follow-up appointments, diagnostic testing, and hospital procedures.
• Ensures required coding and documentation are complete before patient departure.
• May create and maintain patient medical records.
• Reconciles and batches encounter forms at the end of the day.
• Maintains established quality, safety, environmental, and infection-control standards.
• Protects patient privacy and confidentiality.

MINIMUM QUALIFICATIONS:

• equivalent healthcare experience.
• Two years of experience in a healthcare environment.
• Proficiency in English and computer skills.
• Familiarity with medical terminology.
• Strong interpersonal and communication skills.
• Ability to provide service with consideration for patients’ developmental stages and cultural backgrounds.

WORK ENVIRONMENT:

Works in an outpatient medical practice with direct patient contact and regular use of office equipment. Requires intermittent walking and standing throughout the day while following established safety procedures.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

East Providence-950 Warren Avenue - 950 Warren Avenue East Providence, Rhode Island 02914

Work Type:

M-f 8:30-5

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

Yes

SUMMARY:

Provides secretarial and administrative support to the Director while following established hospital and departmental policies and procedures. The role requires strong organizational, communication, and computer skills, as well as the ability to work independently and handle confidential information.

RESPONSIBILITIES:

• Manages the Director’s calendar, appointments, hospital and system commitments, and travel arrangements.
• Schedules and coordinates departmental meetings and prepares and distributes agendas and related materials.
• Answers telephone calls, greets visitors, determines needs, provides information, and directs inquiries appropriately.
• Reviews, prioritizes, and distributes incoming correspondence and prepares responses as needed.
• Types, edits, proofreads, and prepares correspondence, memos, reports, spreadsheets, and other documents.
• Drafts routine correspondence, memos, and reports based on knowledge of departmental operations.
• Maintains departmental files, records, databases, policies, and procedures, including confidential budget, payroll, and personnel information.
• Maintains department records and statistics and prepares reports, charts, and graphs as needed.
• Prepares and submits payroll and maintains departmental attendance records.
• Maintains office supply inventory, orders supplies, processes purchase orders, and tracks departmental expenditures.
• May coordinate recurring projects or programs requiring knowledge of hospital and departmental operations and independent judgment.
• Maintains established quality, safety, environmental, and infection-control standards.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

• Associate Degree in Secretarial Science or equivalent education/knowledge.
• Strong typing and computer skills, including Windows and word processing, spreadsheet, database, and presentation software.
• Strong written and verbal communication skills.
• Ability to work independently.
• Two years of progressively responsible secretarial experience, preferably within an academic medical center.

WORK ENVIRONMENT:

Works in a standard office environment and may sit, stand, and walk intermittently throughout the day. Requires sufficient visual acuity and manual dexterity to operate a computer and other standard office equipment.

Supervisory Responsibility: None.

Pay Range:

$22.04-$36.37

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

East Providence-950 Warren Avenue - 950 Warren Avenue East Providence, Rhode Island 02914

Work Type:

M-F 7:30-4:30

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: Performs electrocardiographic and other related diagnostic examinations as directed and according to established standards and practices. Performs other related duties as required. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Performs routine and emergency EKGs. Prepares patient for test according to policy and procedure, giving consideration to the patient’s age and special needs: - Geriatric Patients - Adult Patients - Childdolescent Patients - Infant Patients Demonstrates ability to obtain a quality EKG study by proper use of equipment. Obtains necessary comparisons of EKGs for physician review to aid in the interpretation of current EKGs. Demonstrates ability to obtain quality EKG tracings during stress testing by proper use of stress testing equipment. Performs stress testing as follows: - Under the direct supervision of a Physician, Nurse Practitioner, or Physician Assistant - After an Informed Consent Form has been explained and signed by each patient. - After a 12-lead EKG has been obtained. Demonstrates ability to: - Monitor patient for signs of fatigue. - Document blood pressure, heart rate, symptoms, and abnormal EKG response. - Observe patient and EKG for post-test hemodynamic changes. - Commence emergency intervention in case of Code Blue. - Prepare Final Report, obtain and distribute copies when necessary. Stocks and cleans work areas routinely. Responds to Hospital Code Blue Team. Performs all aspects of office functions: - Uses computerized system to charge physician and patient components. - Documents department activities in the log books and other necessary documentation records. - Assists Team Leader in CQI (continuous quality improvement) studies. - Schedules patients for testing. - Answers phones in absence of Secretary. - Fully utilizes the cardiology-based data management system - Accurately transcribes physician dictation for EKGs, stress tests, and holter monitor reports. - Maintains accurate patient information for storage. - Faxes, transmits, stores, edits, retrieves, modifies, and creates EKGs and stress tests. Completes Cardiac Defibrillator Competency annually. Applies ambulatory holter monitors to inpatients and outpatients according to policy and procedure: - Obtains a 12-lead prior to hook-up. - Obtains a test strip - Checks on monitors during inpatient stays. - Instructs patient of diary requirements and study limitations. - Unhooks monitor ensuring that data is recorded properly and successfully. - Applies Cardiac Event Monitors- for diagnostic evaluation of transient symptoms. - Instructs patient of monitoring system. Maintains equipment in good working order as follows: - Troubleshoots equipment problems. - Notifies Team Leader of faulty equipment. MINIMUM QUALIFICATIONS: Qualifications: High school diploma. Knowledge of medical terminology, transcription, and computer skills. Current CPR certification.

Pay Range:

$18.04-$28.46

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840

Work Type:

rotating

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

Yes

SUMMARY:

The Physical Therapist reports directly to the Clinical Manager and/or Assistant Clinical Manager (ACM)/ Supervisor of their respective department and may receive clinical guidance from senior staff and/or clinical specialists. The Physical Therapist completes comprehensive examinations of body structure to determine functional impairments, activity limitations, and participation restrictions.  The Physical Therapist establishes diagnosis and prognosis; develops an individualized plan of care; implements treatment interventions; and performs on-going evaluations throughout episode of care.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Principal Duties

 

• Examines and evaluates patients
• Establishes diagnosis, prognosis, and individualized plans of care

• Implements treatment intervention based on plan of care, considering precautions, indications, and contradictions
• Directs and coordinates patients’ rehabilitation plan of care
• Evaluates patients’ progress and revises goals and plan of care accordingly
• Educates/ Trains patients/caregivers
• Anticipates and communicates discharge/home needs and resources           
• Completes documentation and charges accurately and timely, in compliance with department policy
• Completes clinical documentation reflecting eligibility/ medical necessity of services in compliance with professional and regulatory standards

• Makes recommendations and referrals for additional diagnostic testing and/or services

• Consistently applies evidence-based practice to all aspects of clinical care
• Seeks additional guidance when necessary to assure safe and effective patient care

• Complies with hospital and departmental policies and guidelines
• Participates in strategic departmental quality improvement initiatives
• Supports and promotes departmental teamwork
• Completes mandatory departmental and hospital training

Additional Duties may include:

 

• Provides education to other hospital departments/personnel, students, and outside agencies/schools
• Demonstrates ability to flex schedule based on department, patient, and/or caregiver need
• Determines priorities according to departmental and patient care need
• Participates in community based professional events 
• Participates in ongoing educational activities

Communication

 

• Demonstrates the highest level of communication and professionalism with patients, caregivers, rehabilitation staff, providers, and other health care professionals, both within Brown University Health and in the community.
• Exhibits effective and professional verbal and non-verbal communication
• Communicates clearly, respectfully, and honestly with patients and/or caregivers, and colleagues
• Communicates proactively with other caregivers involved in patients’ care 
• Adjusts communication and response to the level of understanding of the listener

Independent Action

 

• Refers specific complex problems to ACM/Supervisor and/or Clinical Manager when clarification of departmental policies and procedures is required
• Independently sets goals for professional development
• Membership and involvement in discipline specific professional organization and/or other clinically relevant organization is strongly encouraged

Performs other duties as assigned.

 

EDUCATION:

 

• Bachelor’s degree in Physical Therapy from an accredited institution is required.  Master or Doctorate level degree in Physical Therapy is preferred.  
• Active Physical Therapist license in state in which they practice. 
• Graduates awaiting examination may practice under a Graduate Physical Therapist (GPT) license in Rhode Island or a temporary Physical Therapy license in Massachusetts. Graduates must practice under the supervision of a licensed Physical Therapist and pass their scheduled board examination.
• Active BLS certification.

 

EXPERIENCE:

 

New graduates will be considered. Clinical experience in program specific settings is preferred.

 

SUPERVISORY RESPONSIBILITY:

 

A licensed Physical Therapist will be responsible for the supervision of physical therapist assistants, supportive personnel, volunteers, and students to ensure the safety and welfare of patients.  

Pay Range:

$74,672.00-$123,198.40

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

3 days a week

Work Shift:

Day

Daily Hours: 

10 hours

Driving Required:

No

SUMMARY: The IntegratedBehavioral Health (IBH) Clinicianwillworkclosely with our primary care teams to provide quick access to behavioralhealth assessment, triage, and brief treatment. The IBH clinician is embedded in the primary care practice and works directly with care teams to assess patients with behavioral health and/or substance use concerns. The scope of service includes but is not limited to brief assessment, crisis management, triage, as well as mental health/substance abuse treatment within the scope of their clinical abilities and training. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Collaborates with primary care providers in recognizing, treating and managing mental health and psychosocial issues and acts as a contributing member to the primary care team. Triages both scheduled and unscheduled referrals from the medical team, treating some with brief treatmentntervention and referring others to more appropriate resources. Provides brief treatment interventions for mild to moderate behavioral health concerns as well as crisis intervention. Consults in real time to assist patients and families with identified psychosocial issues and determining the appropriate level of care for patients. Conducts patient care in person, telephonically or via telemedicine for consultations and psychological treatment. Develops, when indicated, relapse prevention plans and helps patients maintain stable functioning. Assists in the identification of “at risk” patients and in the development of plans to prevent escalation of existing conditions. Assists patients with self-management through education and telephonic/telemedicine engagement. Assists patients in navigating the healthcare system and serves as a liaison to external behavioral health care, including schools and other health care services outside of Brown Health Medical Group Primary Care. Assesses the health care, educational and psychosocial needs of the patient/family. Participates in interdisciplinary care conferences with a focus on behavioral and social needs. Collaborates with the PCP, patient, members of the healthcare team including the office care manager and care navigators, as well as required healthcare services outside of Brown Health Medical Group Primary Care Ensures open communication regarding patient status with physicians, office staff and patients' families. Attends required trainings and practice team meetings as scheduled. Performs other job-related duties as required. Provide behavioral health education and training to staff as needed MINIMUM QUALIFICATIONS: Education and Experience Licensed Independent Social Worker (LICSW), Licensed Clinical Psychologist, or Licensed Mental Health Counselor (LMHC) licensed in the State of Rhode Island and in good standing Prior experience working in a behavioral health or medical setting with child clinical training Skills and Abilities Ability to provide services, telephonically and through telemedicine Ability to participate in ongoing quality assurance and improvement processes Ability to communicate compassion while maintaining equanimity Ability to create systems and improvement processes as well as adapt to changing care processes Excellent interpersonal skills and ability to work with and through others to achieve results Ability to maintain confidentiality with all aspects of information (including patient data) in accordance with the practice’s philosophy and policies as well as state and federal regulations Ability to work collaboratively with a wide range of internal and external stakeholders Superior organization and prioritization skills Excellent written and verbal communication skills Advanced proficiency with computer programs and other technology (i.e., Medical Record, Microsoft Word, Excel and Access, and Web-based applications) Maintaining familiarity with culturally appropriate resources and skills in cultural competency Possess a working knowledge of the biopsychosocial issues impacting an individual with a chronic medical problem Possess strong work ethic and dedication to the well-being of patients, families and the practice Physical Effort and Dexterity This role works primarily in an office setting with some scheduled hybrid work time. Sit and stand for prolonged periods of time Excellent hand/eye coordination Lift up to 15 pounds Manual dexterity to operate personal computers and standard office machines and equipment as it pertains to one’s position Visual Acuity, Hearing and Speaking To transfer information from paper to computer, from computer to computer, and to communicate in person and on the telephone

Pay Range:

$61,422.40-$101,337.60

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type:

M-F 8:00am - 4:30pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

SUMMARY: Reporting to the Social Work Manager, the Social Worker LSW evaluates, diagnoses and treats a wide range of psychosocial problems, applying individual clinical social work skills in order to assist patients and their families in the resolution of personal and environmental problems, attributable to mental or physical illness, which prevents them from achieving their highest level of psychosocial functioning. The Social Worker assigned to the inpatient units will be an active participant in the co management model along with the unit leadership in supporting the patient flow initiative. Adheres to social Work professional standards of practice based on NASW Code of Ethics. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: PRINCIPAL DUTIES AND RESPONSIBILITIES:Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of a comprehensive integrated academic health system. Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.Completes bio-psychosocial evaluations to eliminate barriers to treatment, discharge and enhance the patient’s health status and improve utilization of resources.Provides consultation regarding patient’s background, physosocial functioning and needs to medical and support staff, in order to assist in planning a comprehensive care program for the patient in order to increase treatment compliance and care coordination with the aim at providing excellent patient experience and increased satisfaction in care.Develops treatment plans and initiates clinical intervention, utilizing individual and group treatment modalities, and analyzes course and result of treatment to maximize health status and increase health care decision making. In accordance with departmental standards regarding frequency and content, documents social work activity in patients’ medical records. Participates as a team member in conferences (collaborative care rounds) concerning patients with other care personnel and community agencies to improve care coordination and moving patients safely into their communities and less restrictive settings.Provide education to assist patients and families in understanding, accepting and following medical and social work recommendations designed to restore the patient to optimum functioning within their capacity.Assesses patient and family advocacy needs, and coordinates appropriate advocacy activities within the hospital and in the community with an emphasis on self-determination for the client system with the aim at improving social supports and community resources.Provides field placement supervision and evaluation for BSW and/or MSW degree candidates as part of the Department of Clinical Social Work Student program (must have LICSW, or, at least 5 years of demonstrated experience and knowledge in service area).Completes case related statistics and other reports according to departmental standards.Participates in hospital wide, departmental and community studies, projects, and trainings with the aim at educating the community and hospital staff on the psychosocial issues related to illness and identifying barriers in service delivery systems.As relevant to clinical assignment, remains current on available community resources, and accesses them as needed.Maintains and enhances professional expertise through appropriate educational activities. May attend training for specific areas of clinical responsibility.Participates in quality assurance activities in accordance to department, hospital, and The Joint Commission standards.Adheres to Brown University Health, Hospital, and department policies and procedures to maintain a safe environment of care and be in compliance with all laws, regulations and standards. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:Masters Degree in Social Work from an accredited graduate school of Social Work and a current license from State of RI, Board of Social Work Licensure.Minimum requirement for licensure is Licensed Clinical Social Work level (LCSW). When Social Worker is eligible (two years or 2000 hours of post masters supervised practice) it is mandatory that they obtain Licensed Independent Clinical Social Work (LICSW.) status.Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.EXPERIENCE:Between six months and one year of clinical experience preferably in a health or mental health setting with an emphasis on populations to be served in the assigned area.Training and experience necessary to address the specific needs of the patients served in assigned areas of responsibility; this includes issues relating to age and stage of development and the particular special needs and cultural patterns of the patient populations being served.Analytical and therapy skills necessary to evaluate patients, develop treatment plans, initiate therapy, and evaluate results. Ability to effectively interact with patients, families, medical staff and outside agencies in providing services.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Works in a normal office environment with exposure to patient care.SUPERVISORY RESPONSIBILITY:Provides functional guidance to Social Work Interns with recommendation to pursue LICSW level of licensure.

Pay Range:

$61,422.40-$101,337.60

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840

Work Type:

Monday, Tuesday, Wednesday, Friday (8a-4:30p)

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No

SUMMARY:

Reports to the Pathology Manager. The Sr. Cytotechnologist oversees daily operations of the cytology laboratory. The work performed by the specialist includes routine and complex cases. Participates in research projects. Serves as a technical resource for other technical personnel, providing guidance and direction in resolving problems.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

Oversees cytology operations on a day-to-day basis. Responsible for problem solving, collecting monthly and yearly statistics as requested by CLIA.

Participates in research projects within assigned laboratory section as well as the review, analysis, development and implementation of new and improved clinical laboratory procedures and techniques.

Utilizes advanced knowledge in order to function as a technical resource person for other technical personnel within the specialists’ area of specialization, providing guidance and direction in resolving problems.\Regularly reviews technical/professional literature (i.e., journals, research papers, books, etc.) on topics pertinent to area of specialization in order to remain current on new procedures, innovations, etc.

May periodically contribute topics to professional journals, etc. presenting research and opinions within area of specialization.

Regularly provides for the clinical education and experience of students and residents within area of specialization. May conduct formal classroom sessions to students and others presenting topics, analyses, technical background information, etc. from area of specialization.

May interview and make recommendations for selection of staff.

May participate in performance reviews of staff.

Performs the duties of the Cytotechnologist.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Baccalaureate degree in biologic sciences and successful completion of cytotechnology internship from an approved program.

National certification (or eligible) in cytology by ASCP or equivalent.

Advanced or Masters degree work in area of specialization is desired but specialized knowledge can also be obtained through equivalent work experience.

Must possess keen perceptual ability.

Able to function as part of a team, which includes physicians, surgeons, nurses, therapist and other specialists to assure a high quality of patient care.

Microscopic work requires intense concentration and confinement for long periods of time over which accuracy and productivity must be maintained.

Must maintain consistent, high-level, quality specimen processing skills, technical excellence, and expertise.

Demonstrated knowledge and skills necessary to provide care patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

EXPERIENCE:

One-year job-related (specialized) work experience in addition to any equivalent work experience required offsetting formal training at the Masters level.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Prolonged microscopic screening is demanding to eyes and back.

Exposure to infectious material and toxins, cleaning agents, mounting media, alcohol and bleach which may cause irritation to skin, eyes and respiratory tract.

Pay Range:

$39.56-$65.28

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M-F - 8:30 AM - 5:00 PM

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

Yes

SUMMARY:

Under general supervision of Manager of Clinical Documentation, The Clinical Documentation Specialist is responsible for concurrent auditing of medical record documentation to assist with evaluating and improving the quality of clinical documentation of services to accurately reflect severity of illness, expected risk of mortality, and complexity of care of the patient.
Communicates and collaborates with physicians, mid-level providers, nursing staff, and other patient caregivers to improve quality and completeness of documentation.
Communicates and collaborates with the coding staff to ensure patient documentation is coded to the highest specificity.
Supports timely, accurate and complete documentation of clinical information used for measuring and reporting physician and facility outcomes.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Demonstrates a thorough and current knowledge of clinical care and treatment of assigned patient population to critically assess appropriateness of documentation, care and treatment.
• Able to identify PDX, MCCs, CCs, diagnoses that will impact SOI and ROM and risk adjustments.
• Responsible for concurrent auditing of the medical record on admission and throughout the hospital stay to ensure the documentation is a complete reflection of the patient's severity of illness, expected risk of mortality and care.
• Analyzes the clinical status of the patient, current treatment plan and past medical history and identifies potential gaps in documentation.
• Identifies opportunities to clarify incomplete, ambiguous, and conflicting documentation.
• Develops concise, effective, and compliant written and verbal queries. Effectively communicates with physicians/mid-level providers to discuss the patient's care as it relates to severity of illness and expected risk of mortality.
• Provides just in time education to physicians/mid-level providers and other members of the healthcare team regarding documentation requirements.
• Identifies documentation opportunities that may require formal education.
• Participates in informal and formal education sessions.
• Develops proficiency with the 3M encoder. Accurately enters diagnoses and procedure codes to assist with assignment of MS-DRGPR-DRG.
• Applies basic knowledge of HIM standards of coding to on-going evaluation of medical record documentation. Accurately identifies the working and CDS DRG based on documentation reviewed.
• Maintains the CDI Database for accurate capture of pertinent patient information and data.
• Performs effective and timely DRG reconciliation to ensure the most accurate DRG, principal diagnosis and all appropriate secondary diagnoses/procedures have been captured.
• Communicates with the coding staff to resolve discrepancies. Accurately enters data to reflect the reconciliation process.
• Acts as a clinical liaison between The HIM Coding Staff and physicians/mid-level providers regarding clinical documentation issues.
• Consistently meets established productivity targets for record review – optimal performance is established at the following:

Year 1 - 2: 16 - 22 reviews per day comprised of a mixture of initial chart reviews and re-reviews.
Year 2+: 20 - 24 reviews per day comprised of a mixture of initial chart reviews and re-reviews.

• Maintains knowledge of current standards and requirements for clinical documentation as defined by the centers for Medicare and Medicaid Services, Joint Commission, State of Rhode Island and other regulatory or certifying agencies identified by Brown University Health Corporate Compliance.

MINIMUM QUALIFICATIONS:

Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.

QUALIFICATIONS:

Registered nurse with current licensure to practice in the State of Rhode Island with 3 years of relevant clinical experience (BSN required, master 's degree preferred).

Physician Assistant or Nurse Practitioner with current licensure to practice in the State of Rhode Island with 3 years of relevant clinical experience, or successful completion of education required for a medical degree with 2 years of clinical documentation experience.

Pay Range:

$86,881.60-$173,742.40

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type:

M-F 8:00am-5:00pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No