Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required – High school diploma or equivalent

Preferred – Associate’s degree

Work Experience

Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Certifications

Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers, with proficiency.
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Job Duties

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. 
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required. 

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

Schedule

(3) 12-hr shifts per week: 6:45PM- 7:15AM; rotating weekends  
 

Education

Required - High school diploma or equivalent.

Work Experience
Required - None.

Certifications

Required - Current Licensed Practical Nurse (LPN) license in state of practice.

Basic Life Support (BLS) Certification from the American Heart Association.

Preferred - IV Therapy Credentials.

Knowledge Skills and Abilities (KSAs)

• Good time management and organizational skills and ability to be self directed.
• Ability to demonstrate good judgement, work with and maintain confidential information, and working in a fast-paced environment with minimal supervision.
• Good interpersonal skills.
• Delegation skills.

Job Duties

• Effectively uses the nursing process in the delivery of patient care through data gathering, planning, and evaluation.
• Provides care based on physical, psycho/social, educational, safety and related criteria, appropriate to the ages of patients served.
• Communicates effectively and professionally with all patients, guests, family members and co-workers to ensure a quality patient experience.
• Adapts to rapid change in a positive manner throughout the day as needs of the unit / department change.
• Manages personal professional development and maintains required clinical knowledge, technical skills, training and credentials.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. There may be an occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Hours of Work :

Days Of Week :

Work Shift :

Job Description :

Job Family:

☒ Nursing

Job Title:

STAFF NURSE - 0635

Reports To:   

• Nurse Manager

• All Staff Nurses have a reporting relationship (direct or indirect) with the CNO.

Inclement Weather Status:

☒ Required to report to work

Category B: Employee with Patient Care Impact

FLSA: Non-Exempt

Job Purpose:

• In this highly technical, fast-paced, and challenging nursing position, you'll work with multidisciplinary team members to provide our patients the best care. You'll be at the heart of our patient-centered care, valued for your compassion as you continually strive to improve the patient experience. With clear communication and dedication to building relationships that promote a collaborative environment, you'll be accountable for your performance and empowered to take initiative for your professional growth - while being engaged and eager to build a winning team.
• Registered Nurse (RN) renders highly professional and technical nursing care to assigned patients. Provides direct and indirect patient care using the nursing process (assessment, planning, implementation, and evaluation). Directs and supervises other assigned team members and collaborates with multidisciplinary team members to provide age/developmentally appropriate care in accordance with unit standards of care.
• Supports the mission, vision, values and strategic goals of Methodist Health System.

Job Requirements:
• Graduate of an accredited school of professional nursing. BSN Preferred
• Current license to practice professional nursing in the state of Texas
• Current Basic Life Support Certification
• Additional certifications as required by department

Related Work Experience and Other Skills:
• Knowledgeable about hospital policies, procedures, and nursing care standards and utilizes these when providing nursing care.

• Work experience: Minimum 12 months RN experience or completion of Nurse Residency Program

• Works with confidential material

Job Responsibilities:
• Communicate clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for your performance
• Always look for ways to improve the patient experience
• Take initiative for your professional growth
• Be engaged and eager to build a winning team

Job Roles:

• Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.
• Assumes responsibility for the nursing components of the patient/family/significant other educational processes.
• Communicates to the team, co-workers, patients, and family members and evaluates understanding of informational manner.
• Creates and maintains a safe and therapeutic environment for patients, self, coworkers, and facility.
• Ensures complete, accurate, and timely written communication of patient information.
• Provides a therapeutic environment through safe, accurate, and timely medication and IV administration.

• Takes personal responsibility and initiative for performance and for professional growth and development.
• Utilizes the nursing process to ensure quality patient care is provided throughout the episode of care.
• Other duties as assigned

Age-Specific Care Considerations:

Vary Based on Specialty

Physical Demands and Work Environment:

Physical Factors (% of Time):
•20 - Standing Stationary
•60 - Standing/Moving About
•15 – Sitting
•2 – Climbing
•20 - Bending (stooping/crouching)
•2 – Kneeling
•1 – Crawling
•30 – Reaching
•90 – Handling
•90 – Talking
•0 - Driving
•15 – Smelling

Hearing (% of Time):
•100 - Normal Noise Level
•0 - Occasional Loud Noise
•0 - Constant/Very Loud Noise
•0 - Constant Low Level Noise

Hazardous Conditions (% of Time):
•5 - Respiratory Irritants
•50 - Skin Irritants
•50 - Allergic Irritants
•50 - Wet Work – Hands
•1 - Wet Work – Feed
•0 - Operation of Heavy Equipment
•0 - Climbing of Ladders
•0 - Working in High Places
•50-75 - Use of Electrical Equipment
•25-50 - Use of Sharp Utensils
•80 - Exposure to Blood and Body Fluids

Carrying (% of Time):
•50 - Up to 10 Lbs
•30 - 10-20 Lbs
•10-30 - 20-50 Lbs
•10 - 50-100 Lbs
•0 - 100+ Lbs

Lifting (% of Time):
•45 - Up to 10 Lbs
•30 - 10-20 Lbs
•10-30 - 20-50 Lbs
•10 - 50-100 Lbs
•0 - 100+ Lbs

Push/Pull (% of Time):
•10 - Up to 10 Lbs.
•10 - 10-20 Lbs
•30 - 20-50 Lbs
•10 - 50-100 Lbs
•10 - 100+ Lbs

Visual Demands (Yes or No):
•Yes/No - Vision Essential
•Yes/No - Vision Not Essential

Environmental Demands (% of Time):
•100 – Indoor
•0 – Outdoor
•0 - Hot Environment
•0 - Cold Environment
Other (% of Time):
•10 - Visual Strain

Methodist Southwest Medical Center, previously known as Methodist Charlton Medical Center, is a 314-bed, full-service, acute care teaching hospital that serves Cedar Hill, DeSoto, Duncanville, Lancaster, and Glen Heights in southwestern Dallas County. In addition to the new 40,000-square-foot expansion of the emergency department, we offer a newly renovated intensive care unit, labor and delivery unit, and interventional radiology suite; a Level III Trauma Center, a Level II Neonatal Intensive Care Unit, and the Dr. Stephen and Marilyn Mansfield Oncology Unit. We have been recognized for excellence in cardiac catheterization, electrophysiology, open heart surgery, and STEMI care, stroke care, hip and knee joint replacement, women and children’s services, and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups.

Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Magnet®-designated hospital
• Get With The Guidelines® Gold and Gold Plus awards from the American Heart Association
• Great Place to Work Certified 2026-2027
• Glassdoor’s Best Places to Work; Best Places to Work in Healthcare, Biotech & Pharma; and Best-Led Companies 2025 & 2026
• TIME’s Best Companies for Future Leaders 2025 & 2026
• Newsweek’s America’s Most Admired Workplaces 2026
• Fortune Best Workplaces in Texas 2026
• Military Friendly Gold Employer 2025

Location:

Shift:

Scheduled Weekly Hours:

Worker Type:

Exemption Status:

Job Summary:

Job Duties:

• Assumes responsibility for the delivery of pharmaceutical care to the specific patient care area in which the pharmacist is scheduled to work.
• Coordinates the use of human, material, and informational resources such that timely, efficient, cost effective and appropriate care is consistently rendered.
• Receives and interprets physicians' medication orders and clarifies or corrects orders with the physician.
• Reviews patient medication profiles to guard against drug sensitivities, contraindications, duplications, and major drug interactions.
• Reviews all medication orders for prescribing, formulary, and therapeutic issues.
• Suggests appropriate formulary alternative(s) based on the patient's clinical parameters.
• Consults and advises members of the medical staff on matters relating to specific drug therapy problems and monitors and acts on patient laboratory results.
• Provides in-depth drug information and other informational materials to members of the medical, nursing, and other healthcare professionals.
• Provides patient discharge medication consultations based on department standards.
• Makes rounds with medical services.
• Calculates drug dosages based on pharmacokinetic parameters.
• Verifies provider-entered orders and ensures proper doses dispensed.
• Provides in services to other healthcare providers when requested and when necessary.
• Prepares special medications involving compounding procedures and sterile products using aseptic techniques.
• Reports requirements for additional supplies and equipment to appropriate personnel to maintain basic stock levels.
• Coordinates and supervises work-place activities and resources; promotes professional competence; assures that services rendered, and work performed are in accordance with departmental standards.
• Advises, assists, and supervises the work of pharmacy technicians, students, and pharmacy interns; assumes final responsibility for accuracy of their work.
• Works with medical and nursing personnel to resolve problems involving pharmacy services.
• Coordinates activities with other pharmacy personnel to accomplish pharmacy and hospital objectives.
• Assists with the review and revision of departmental policies and procedures, as requested.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details:

Education:

Experience:

Certification(s) and License(s):

Skills:

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Summary

Job Description:

Registered Nurse, Dialysis

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

Primary Location:

JHHS - Jewish Hospital - UMC

Address:

200 Abraham Flexner Way
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Transporter provides safe, reliable, and courteous transportation to patients throughout the medical complex. The employee will receive training and must demonstrate competency in moving of patients, including neonatal, pediatric (birth - 11 years), adolescents (12 - 17 years), adults (18 - 65 years), and geriatric (66 years and older).

The Transporter must be knowledgeable of department/hospital policies and procedures. They will guide their own professional growth and continuing education.

Additional Job Description:

Job Requirements

(Education, Experience, Licensure and Certification)

Education:

• High school diploma or GED/ equivalent (required)

Experience:

• Prior hospital transport experience (preferred)

Certification:

• Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Identifies patient’s physical and emotional conditions and needs and adapts patient care (i.e. dressing, lifting, moving, monitoring for comfort and safety) accordingly

• Ability to recognize change in patient status and report appropriate information to nursing

• Demonstrates correct body mechanics and lifting techniques

• Ability to adapt communication style to meet specific individual patient needs

• Demonstrates a commitment to maintaining a culture of patient safety

• Builds and maintains good working relationships with all customers, internal and external, and presents a professional, congenial attitude

Language Ability:

• Adequate conversational English is required to ensure that the individual is able to take direction from management, understand how to complete job tasks, communicate adequately with patients and co-workers as necessary, understand and follow safety guidelines, and understand the organization policies

Reasoning Ability:

• Ability to identify potential safety concerns and escalate accordingly

• Ability to identify potential patient satisfaction issues and address or escalate accordingly

Computer Skills:

• Must have the ability to learn and use the tele tracking and hospital information systems appropriately

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times

• Adheres to organizational and department specific safety standards and guidelines

• Works collaboratively and supports efforts of team members

• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit

• Ensuring the highest quality of care for those we serve

• Working together as a team to achieve our goals

• Improving continuously by listening, and asking for and responding to feedback

• Seeking new and better ways to meet the needs of those we serve

• Using our resources wisely

• Understanding how each of our roles contributes to the success of UofL Health

Primary Location:

JHHS - Jewish Hospital - UMC

Address:

200 Abraham Flexner Way
Louisville, KY 40202


Shift:

Nights 7P - 7A (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day

Job Description:

The Monitor Technician is responsible for effectively monitoring patients on Central Station Telemetry in Mixed Acuity and/or Critical Care Units. This employee reports cardiac and/or vital sign changes to the nursing staff and escalates concerns, as needed. The employee primarily monitors adult and geriatric and occasionally adolescent patients. Maintains accurate records and ensure coverage of monitors; may perform EKGs, as needed. Ensures proper cleaning and storage of telemetry equipment.

Essential Functions:

• Detects and identifies cardiac dysrhythmias and/or life-threatening arrhythmias and promptly communicates this information to the charge nurse and/or nurse assigned to patient

• Reports malfunctioning equipment immediately

• Maintains accurate records of telemetry strips

• Maintains accurate records of communications with nursing staff, leadership, etc.

• Ensures coverage of monitors at all times

• Performs EKGs where applicable

• Maintains cleaning protocol for telemetry units and is accountable for proper storage and inventory of telemetry equipment

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct

• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

• Performs other duties as assigned

Additional Job Description:

Job Requirements

(Education, Experience, Licensure and Certification)

Education:

• High school diploma or GED/Equivalent (required)

Experience:

• Previous hospital patient care experience (preferred)

Certification:

• Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Understanding and awareness of policies, procedures, rules, and regulations

• Applies proper and professional communication skills between personnel within the department and to other departments

• Presents a personable and professional attitude to physicians, patients, families, visitors, and co-worker

• Ability to observe and read multiple monitors at once

• Knowledge of cardiac rhythms

• Ability to work well with others, serve others, help others, lead others, and take directions from others in the interest of moving process and programs forward to the desired outcome

• Able to multi-task and is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism

Language Ability:

• Must be able to communicate effectively in both verbal and written formats

Reasoning Ability:

• Ability to analyze and recognize abnormalities in patient heart readings

• Ability to think through issues and identify appropriate options

Computer Skills:

• Ability to utilize EMR and Microsoft Office Suite effectively

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times

• Adheres to organizational and department specific safety standards and guidelines

• Works collaboratively and supports efforts of team members

• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit

• Ensuring the highest quality of care for those we serve

• Working together as a team to achieve our goals

• Improving continuously by listening, and asking for and responding to feedback

• Seeking new and better ways to meet the needs of those we serve

• Using our resources wisely

• Understanding how each of our roles contributes to the success of UofL Health

Primary Location:

Address:

Shift:

Job Description Summary:

Job Description:

The Mental Health Tech (MHT) participates in the delivery of patient care to the psychiatric patient in crisis, under the supervision of an RN. The MHT will assist in providing, monitoring, and maintaining a safe, therapeutic environment. Other responsibilities include specimen collection, activities of daily living, behavioral management, crisis intervention, and implementation of patient treatment in accordance with physician orders, RN directives, hospital and unit specific policies and procedures, and defined standards of patient care and clinical practice. The MHT provides clinical patient care support in a caring, safe, and efficient manner, under the direction of an RN.  In collaboration with patients and families (as defined by the patient) the MHT is responsible for the care of the patient.

Essential Functions:

• Monitors and maintains the therapeutic environment
• Participates in identification, management, and stabilization of crisis situations
• Transports patients and remains with them for the duration of any tests performed Accompanies patients, and waits with them when appropriate, to their discharge transportation (personal vehicle, cab, etc.)
• Assists with physical examination, safety and contraband searches, transferring, and discharging patients and assists in the implementation and documentation of seclusion and restraint usage
• Performs vital signs and oxygen saturation monitoring, phlebotomy and point-of-care testing and documents, as needed
• Assists other members of the nursing care team and/or other disciplines

• Performs delegated and ancillary basic nursing skills, including activities of daily living, monitoring of patient condition, body mechanics, providing nutritional support and other activities as appropriate to clinical service, in accordance with hospital standards, nursing standards of care, and policies and procedures
• Performs functional assignments per unit standards of care, including such activities as patient admission and discharge procedures, unit environmental organizational tasks, and others as appropriate to service
• Cross-trains and provides staffing support to the alternate psychiatric units, as needed

Other Functions:

• Performs clerical duties
• Demonstrates appropriate emergency and patient safety procedures, including management of safety devices and equipment to maintain a safe, comfortable and therapeutic environment for patients/families in accordance with hospital standards
• Participates in department-based activities and initiatives to improve and ensure a safe environment
• Participates in training, development and continuing education activities to improve role functioning
• Participates in performance improvement activities; quality improvement and patient safety activities; assists in maintaining compliance with Joint Commission accreditation and other internal and external regulatory standards including the code of conduct
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School diploma or GED/ equivalent (required)
• College Course work in social and health sciences (preferred)

Experience:

• One (1) year of inpatient or emergency psychiatry or related experience (preferred)

• Completion of a recognized Clinical Assistant, Medical Assistant or EMT Training Program (preferred)
• Nursing students who have completed Fundamental of Nursing School (preferred)

Licensure:

• Transport MHTs must maintain a valid driver’s license (required for Transport roles)

Certification:

• CPR accredited by the American Heart Association for Healthcare Providers (required)
• Must obtain and maintain certification through completion of an organizationally endorsed crisis intervention training program as determined by the facility (required)

Primary Location:

Address:

Shift:

Job Description Summary:

Job Description:

The Mental Health Tech (MHT) participates in the delivery of patient care to the psychiatric patient in crisis, under the supervision of an RN. The MHT will assist in providing, monitoring, and maintaining a safe, therapeutic environment. Other responsibilities include specimen collection, activities of daily living, behavioral management, crisis intervention, and implementation of patient treatment in accordance with physician orders, RN directives, hospital and unit specific policies and procedures, and defined standards of patient care and clinical practice. The MHT provides clinical patient care support in a caring, safe, and efficient manner, under the direction of an RN.  In collaboration with patients and families (as defined by the patient) the MHT is responsible for the care of the patient.

Essential Functions:

• Monitors and maintains the therapeutic environment
• Participates in identification, management, and stabilization of crisis situations
• Transports patients and remains with them for the duration of any tests performed Accompanies patients, and waits with them when appropriate, to their discharge transportation (personal vehicle, cab, etc.)
• Assists with physical examination, safety and contraband searches, transferring, and discharging patients and assists in the implementation and documentation of seclusion and restraint usage
• Performs vital signs and oxygen saturation monitoring, phlebotomy and point-of-care testing and documents, as needed
• Assists other members of the nursing care team and/or other disciplines

• Performs delegated and ancillary basic nursing skills, including activities of daily living, monitoring of patient condition, body mechanics, providing nutritional support and other activities as appropriate to clinical service, in accordance with hospital standards, nursing standards of care, and policies and procedures
• Performs functional assignments per unit standards of care, including such activities as patient admission and discharge procedures, unit environmental organizational tasks, and others as appropriate to service
• Cross-trains and provides staffing support to the alternate psychiatric units, as needed

Other Functions:

• Performs clerical duties
• Demonstrates appropriate emergency and patient safety procedures, including management of safety devices and equipment to maintain a safe, comfortable and therapeutic environment for patients/families in accordance with hospital standards
• Participates in department-based activities and initiatives to improve and ensure a safe environment
• Participates in training, development and continuing education activities to improve role functioning
• Participates in performance improvement activities; quality improvement and patient safety activities; assists in maintaining compliance with Joint Commission accreditation and other internal and external regulatory standards including the code of conduct
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School diploma or GED/ equivalent (required)
• College Course work in social and health sciences (preferred)

Experience:

• One (1) year of inpatient or emergency psychiatry or related experience (preferred)

• Completion of a recognized Clinical Assistant, Medical Assistant or EMT Training Program (preferred)
• Nursing students who have completed Fundamental of Nursing School (preferred)

Licensure:

• Transport MHTs must maintain a valid driver’s license (required for Transport roles)

Certification:

• CPR accredited by the American Heart Association for Healthcare Providers (required)
• Must obtain and maintain certification through completion of an organizationally endorsed crisis intervention training program as determined by the facility (required)

Employment Type:

Shift:

Description:

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Process Focus:

Utilizes multiple system applications for data collection & management. 

Knows, understands & incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience.

Communication:

Employs effective & respectful written, verbal & nonverbal communications;

Develops an environment of mutual confidence & trust through collaborative relationships;

Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.

Environment:

Performs work in a caring, collaborative & safe manner.

Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous self-development & supporting the growth of others.

Self-monitors & initiates corrections & / or seeks assistance or guidance when needed.

Embraces new ideas & cultural differences. 

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Delivering the Colleague Experience

• Deliver an exceptional colleague experience through high-quality, reverent, courteous, and empathetic service, reflecting our commitment to the ICARE values and ensuring colleagues feel genuinely valued and respected through phone interactions (Cisco system) and case management (Workday).
• Promote Tier 0 self-service by educating colleagues on available tools and resources.
• Accurately document all colleague interactions and resolutions in case management system, ensuring completeness, clarity and compliance with audit standards.
• Identify the root cause of colleague issues and maintain a solution-oriented mindset approach.
• Strive for first contact resolution wherever possible, while maintaining service level agreement (SLA) standards.
• Respond to HR inquiries related to benefits, payroll, leave administration, HRIS systems, and policy interpretation with accurate and complete information using knowledge of HRIS processes and understanding of downstream impact of transactions to benefits, pay and other areas.
• Serve as the primary resource for HR processes and systems within an assigned Pod (service team), maintaining up-to-date knowledge and documentation for supported ministries.
• Meet or exceed performance metrics, including quality scorecard ratings and phone availability standards.
• Demonstrate strong attention to detail and a commitment to customer excellence by building rapport and trust with colleagues.
• Efficiently use available resources to provide accurate and complete information to colleagues.
• Must be able to travel to the various Trinity Health sites 25% as needed.

Continuous Learning and Process Improvement

• Support HRIS transaction processing and assist with training and documentation of new or updated processes.
• Identify opportunities for process enhancements and contribute to the development and implementation of improvements.
• Contribute to documentation and training of new processes and support system enhancements.
• As proficiency increases, independently manage more complex cases, mentor peers, contribute to process improvements, contribute to continuous improvement efforts and support cross-Pod (service team) consistency and escalation resolution.
• Participate in special projects and organizational initiatives, including annual open enrollment, dependent verification, and compliance campaigns.
• Engage in ongoing learning and development to stay current with HR policies, systems, and best practices.

Minimum Qualifications

• Associate’s degree or equivalent experience
• Minimum 1+ years of progressive experience in a high-volume contact center or customer service role
• Demonstrated proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems

Additional Qualifications (nice to have)

• Experience in HR Shared Services environment, benefits, payroll, leave administration, HRIS systems and talent acquisition
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• HR Certification from an accredited certified body

Physical & Mental Requirements & Working Conditions (General Summary)

Direct Healthcare Services / Indirect Healthcare / Support Services:

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional
• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).      Occasional
• Exposure to or subject to noise, infectious waste, diseases & conditions.     Occasional
• Exposure to interruptions, shifting priorities & stressful situations.      Frequent
• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.     Frequent
• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.     Frequent
• Perform manual dexterity activities & / or grasping / handling.     Frequent
• Ability to climb, kneel, crouch & / or operate foot controls.     Occasional
• Use a computer / other technology.     Frequent
• Sit with the ability to vary / adjust physical position or activity.     Frequent
• Maintain a safe working environment & use available personal protective equipment (PPE).     Continuous
• Comply with applicable Code of Conduct, policies, procedures & guidelines.     Continuous
• Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Frequent
• Lift a maximum of 30 pounds unassisted.     Occasional
• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.     Occasional
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.     Continuous
• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).     Occasional

Indirect Healthcare / Support Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Frequent
• Lift a maximum of 30 pounds unassisted.     Occasional
• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.   Occasional
• Encounter a clinical / patient facing / hands on interactive work environment.     Occasional
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.     Continuous
• Work outdoors with variable external environmental conditions.      Occasional

Hourly pay ranges: $21.52 - $32.28

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Casual Positions- option for pool status A or B

Status A= 16 hours per month and 12 hours of holiday time- weekends required per department need

Status B= 32 hours per month and 24 hours of holiday time- weekends required per department need

Pay Range:

Major Responsibilities:

• Uses the nursing process to assess the needs of the patient, plan and implement individualized interventions and evaluate the effectiveness of the plan of care. Includes the patient and family in planning and implementing care and develops and maintains a therapeutic relationship throughout the healthcare continuum.
• Anticipates and recognizes significant changes in the patient’s condition, status, and need for care. Provides ongoing assessment of the patient and takes appropriate actions when changes occur. Anticipates and alters the plan of care as needed, mobilizes appropriate resources, and collaborates with other health care team members to coordinate patient centered care.
• Implements strategies to reduce patient risk and increase patient safety. Assesses patient and family readiness to learn and individualizes the approach as necessary. Works collaboratively to develop strategies to meet the learning needs of the patient and family.
• Actively coordinates the discharge plan utilizing an interdisciplinary approach. Applies evidence-based practice to deliver patient care. Consistently incorporates nursing and regulatory standards of care into practice.
• Provides ongoing evaluation of patient, team, and unit outcomes and is empowered to take appropriate action when changes are needed. Supports shared governance activities and initiatives to improve processes and patient outcomes.
• Demonstrates effective communication, feedback, and conflict resolution skills. Promotes collaboration among healthcare team members. Assumes a leadership role in the care team and delegates appropriately to unlicensed personnel.
• Promotes a culture of safety through identifying threats to patient safety and intervening to prevent patient harm. Reports patient safety events and near misses in a timely manner. Seeks to identify potential safety issues and assists in the implementation of corrective actions.
• Applies ethical decision making, demonstrates respect and understanding for peers, and other clinical disciplines. Participates as an effective member of the patient care team to formulate an integrated, unbiased, individualized approach to care.
• Participates in quality/process improvement initiatives to improve the functions of the department and the patient care experience.
• Participates in professional activities which contribute to personal professional development and the development of others. Seeks opportunities to be taught, coached, and mentored. Attends required meetings/educational programs and completes annual competencies in a timely manner.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• Registered Nurse license issued by the state in which the team member practices, and
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA).

Education Required:

• Completion of an accredited or approved program in Nursing.

Experience Required:

• Typically requires 1 year of experience in clinical nursing.

Knowledge, Skills & Abilities Required:

• Demonstrates progression to provide holistic patient care and the ability to view clinical situations from a patient and family focus.
• Demonstrates progression to recognize situational changes that require unplanned or unanticipated interventions, and responds to situations with confidence, timeliness and flexibility.
• Proficient computer skills, use of electronic mail and electronic medical records systems.
• Excellent communication (written and verbal), listening and interpersonal skills.
• Demonstrates human relation skills with the ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians. Ability to take initiative and work collaboratively with others.
• Demonstrated ability to effectively make critical, independent decisions.
• Excellent organization, prioritization and problem-solving skills.
• Demonstrates time management skills with an ability to multi-task and prioritize in an environment with frequent interruptions.
• Demonstrates coordination, collaboration, delegation and team building skills.

Certification Addendum:

• Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others)

Physical Requirements and Working Conditions:

• Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.
• Must be able to:
• lift up to 50 lbs. from floor to waist.
• lift up to 20 lbs. over the head.
• carry up to 40 lbs. a reasonable distance.
• Must be able to:
• push/pull with 30 lbs. of force.
• perform a sliding transfer of 150 lbs. with a second person present.
• Position requires use of foot pedals on carts or machines.
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.
• Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

• Full time - 40 hours per week, primarily day shift
• Flexibility in schedule is needed with responsibilities in multiple Floyd locations
• Travel expected to ER on a weekly to bi-weekly basis

Pay Range:

The Atrium Health Floyd family of health care services is a leading medical provider and economic force in northwest Georgia and northeast Alabama. Atrium Health Floyd is part of Charlotte, North Carolina-based Advocate Health, the third-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Floyd also operates a stand-alone emergency department in Chattooga County, the first such facility to be built from the ground-up in Georgia.

Floyd Behavioral Health Services is seeking a Behavioral Health Program Manager to lead key service areas, including the Partial Hospitalization Program (PHP), Assessment Department (ER & Onsite), and Inpatient Therapy team. This role is responsible for providing operational oversight, clinical leadership, and program coordination across multiple levels of behavioral health care. The ideal candidate will bring a strong mix of clinical expertise, leadership experience, and operational knowledge in behavioral health settings. Success in this role also requires effective communication skills, relationship management, and the flexibility to oversee multiple programs and locations.

Major Responsibilities:

• Plans and monitors the needs of the program. Assesses program development needs and financial viability of the program in collaboration with the director.
• Develops treatment protocols and designs and executes outcome studies regarding treatment effectiveness, to determine further enhancements/modifications for increased efficiency and productivity. Revises program curriculum and design as necessary.
• Reviews and/or revises the program to ensure compliance of operations with laws, regulations, policies, accreditations and certification standards. Participates in policy and procedure development.
• Oversees clinical research, evaluation and analysis of the effectiveness of evidence-based treatment. Determines effectiveness of interventions and other program components in working with patients.
• Works with site based and regional teams to meet local, state, and federal compliance standards, guidelines, and practices, including The Joint Commission (TJC).
• Provides psycho-diagnostic services to patients and their families and identifies and administers appropriate diagnostic materials. Provides quality individual, couple, family and/or group therapy, which is focused on the patient's identified diagnosis and needs, and provides crisis intervention to new and current patients.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• Professional Counselor license issued by the state of Georgia, or
• Marriage and Family Therapist license issued by the state of Georgia, or
• Social Worker, Clinical license issued by the state of Georgia.

Education Required:

• Master's Degree in Social Work, or
• Master's Degree in Psychology, Clinical, or
• Master's Degree in Psychology, Educational, or
• Master's Degree in Psychology, Counseling or related field.

Experience Required:

• Typically requires 5 years of experience in the delivery of treatment services and specialty training in the provision of care to patients needing behavioral health services. Includes 1 year of supervisory experience in management of staff, budgets and multiple behavioral health functions.

Knowledge, Skills & Abilities Required:

• May be restricted to individuals with master's degree in social work and be a Licensed Clinical Social Worker upon hire.
• Demonstrates organizational skills and the ability to manage multiple projects simultaneously while maintaining attention to detail.
• Excellent written and verbal communication skills.

Physical Requirements and Working Conditions:

• Will frequently be required to lift up to 10 lbs. without assistance.
• Will occasionally be required to lift over 25 lbs. with assistance.
• May be exposed to the following hazard: mechanical, electrical, chemical, blood and body fluids.
• Must be able to sit, stand, walk, squat, bend, and reach above shoulders and twist. Must be able to sit for extended periods of time throughout each workday.
• Must be able to restrain and control patients who are outwardly psychotic or physically combative.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

full time, 36hrs per week, 7pm-730am, every 3rd weekend rotation, combination of holidays

Pay Range:

Major Responsibilities:

• Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices.
• Utilizes the nursing process to assess, plan, diagnose, implement, and evaluate nursing care, engaging patients and families through the continuum of care.
• Monitors patient conditions, adjusts care plans, mobilizes resources, and collaborates with the care team to influence care outcomes.
• Upholds and promotes a culture of safety.
• Continuously evaluates patient, team, and unit outcomes, taking action as needed.
• May administer medications, treatments, and therapies safely and according to clinical protocols and procedures.
• Demonstrates effective communication, feedback, and conflict resolution, fostering team collaboration and appropriate delegation.
• Pursues professional development, completes required education, and maintains certifications.
• Adhere to the ANA Code of Ethics and practices ethical decision-making, respects interdisciplinary roles, and contributes to integrated, unbiased patient care.
• Appropriate delegation to other Registered Nurses, Licensed Practical Nurses, and unlicensed assistive personnel (i.e., nurse aides, credentialed medical assistants, etc.).
• Maintains accurate, timely EHR documentation.
• May be required to float to other units, departments, care areas, or facilities within the designated service area to meet patient care needs.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards

Minimum Job Requirements 

Education

Graduate of a Board of Nursing approved nursing education program. 

Certification / Registration / License 

• Basic Life Support (BLS). Additional education, training, certifications, or experience may be required based on specialty. 
• Active registered nurse (RN) multi-state compact and/or single-state license with privileges to practice in the state(s) where the RN is providing client nursing services 

Note: Licensed nurses practicing via telehealth/telenursing/virtual modalities are required to be licensed or hold the privilege to practice in the state(s) where the client(s) is/are located. Licensed nurses are responsible and accountable for knowing, understanding, and practicing in compliance with the laws, rules, regulations, and standards of practice of the state(s) where the client(s) is/are located. 

Experience

Typically requires 1 year of experience in clinical nursing. 

Knowledge / Skills / Abilities 

• Strong clinical judgment and critical thinking. 
• Time management, prioritization and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work in a fast-paced, dynamic environment. 
• Proficiency in operating computer functions (e.g., E-mail, electronic records, digital platforms etc.) clinical, aviation, maintenance, communications, and administrative departments.  

Physical Requirements and Working Conditions

• Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. 
• Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. 
• Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. 
• Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. 
• Maneuver foot pedals on carts or machines. 
• Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. 
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. 
• Must be able to respond quickly to changes in patient and/or unit conditions. 
• Physical Abilities Testing may be required. 
• Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. 

Preferred Job Requirements 

Education

Bachelor of Science degree in Nursing (BSN) 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Job Description:

The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers.

Join Our Team as a Contact Center Representative!

We are seeking an organized and compassionate Contact Center Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you!

Discover why Intermountain Health is a great place to work (youtube.com)

Posting Specifics

• Entry Rate: $18.85 - $25.61 depending on experience
• Benefits Eligible:Yes, check them out here
• Shift Details:Full-time, 40 hours per week
• This is a fully remote position. –(Note: if you have technical or internet issues and cannot work, you must either come into the office to work or take PTO. Otherwise, it will be considered an occurrence).Therefore,candidates must reside within a one-hour driving distance of Denver or Grand Junction, Colorado, or Butte or Billings, Montana.​
• Shift Details:The Contact Center is open Monday - Friday 7:00am – 7:00pm and Saturday/Sunday/Holidays, 7:00am – 5:00pm. Your actual work shift will be determined near the end of your training period so you must be flexible to work any days/hours in which we are open.
• Additional Details: All equipment such as a laptop, monitors, docking station, headset, keyboard, and mouse will be provided by Intermountain Healthcare.
• NOTE: The employee must furnish a DSL, fiber optic or cable home Internet connection. No wireless or satellite connections will be allowed to work from home due to technical issues that may arise by using these.Hardwire connection is required (ethernet cable will need to be plugged directly into your modem).
• Interview: The team will reach out via email if you are selected to schedule an interview.

Essential Functions

• Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
• Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
• Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.
• Uses analytical skills and technical resources to anticipate and resolve patient requests.
• Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators.

Skills

• Computer Literacy
• Customer Service
• Collaboration
• Electronic Medical Records (EMR)
• Data Entry
• Problem Solving
• Communication (Written/Oral)
• Detail Oriented

Required Qualifications

• One year of customer service experience
• Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment
• Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills.

Preferred Qualifications

• One year of customer service experience in a hospital or medical office
• Medical terminology helpful
• Experience working with Electronic Medical Records (EMRs)

Physical Requirements

• Ongoing need for caregiver to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require caregiver to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.29 - $25.61

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Job Description:

The Patient Care Technician functions as a clinical support partner, assisting the patient care team by performing various tasks and procedures as instructed by a licensed professional. Additionally, the Patient Care Technician may assume the responsibilities of a Health Unit Coordinator.

Essential Functions

• Prioritize and deliver basic patient care, including toileting, bathing, linen and clothing changes, fresh water and ice, ambulating, comfort measures, and other patient needs, while providing excellent customer service when responding to patient and family requests.
• Reports and records patient care findings and data in a timely manner. Reports changes in the patient condition quickly and secures qualified assistance as needed.

• May perform telemetry duties as required based on the unit, and function as a patient care attendant by monitoring patients, addressing patient care needs, and collaborating with other members of the patient care team as required.
• Transport medications from the delivery system to the RN as required when working on a clinical unit.
• Collaborate and consult with the RN and other members of the interdisciplinary team to ensure optimal patient care.
• May assume the responsibilities of a health unit coordinator, including answering phones, transcribing physician orders, managing unit records, organizing, stocking, and maintaining unit supplies.
• Implements plan of care as delegated.
• Performs assigned duties within Scope of Practice. Performs specialized procedures with skill validation and according to regulatory standards.
• Fosters a safe environment by complying with the safety policy and taking appropriate action in an emergency.

Skills

• Patient Care
• Nursing
• Teamwork
• Computer Literacy
• Communication
• Patient Care Delivery
• Personal Hygiene
• Safe Patient Handling
• Vital Signs
• Specimen Collection

Shift Details: full time day and night shifts available. Looking for flexibility during the week with some weekend and holiday requirements.

Minimum Qualifications

• Current Nursing Assistant Certification (CNA) in the state of practice.
• Basic Life Support Certification (BLS) for healthcare providers.
• Demonstrated basic computer literacy skills.
• Excellent written and verbal communication skills.

At the time of hire, Utah candidates must meet one of the following:

• Certified Nursing Assistant Certification in the state of Utah.If CNA certificate is expired, must be renewed before start date.
• Completion of a recent Certified Nursing Assistant Training Program.Verification of CNA program completion is required (program must have been completed within the past (1) year).CNA certification must be obtained within 120 days of hire.
• Completion of a Fundamentals of Nursing Course.Must have earned a passing grade within the past two (2) years. Official transcript is required.CNA certification must be obtained within 120 days of hire.

Preferred Qualifications

• Prior CNA experience or applicable healthcare experience.
• Current enrollment in nursing school program.

Physical Requirements

• Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
• Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.)
• May be expected to stand in a stationary position for an extended period of time.

• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Intermountain Health St George Regional Hospital

Work City:

St George

Work State:

Utah

Scheduled Weekly Hours:

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.40 - $23.92

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Job Description:

A Medical assistant has accountability for providing care to patients in an ambulatory clinic setting. This will involve caring for patients with acute and chronic needs. A Medical Assistant will be responsible for communicating clearly with patients seeking care through different modalities including telephone and in-person interactions.

Are you interested in advancing your career while helping people live the healthiest lives possible? As a Medical Assistant at Intermountain Health, you will play a vital role in supporting our clinical team, ensuring our patients receive the best care. At Intermountain, you will be part of a team that values career advancement, innovation and collaboration, where your skills are valued, and your contributions make a lasting impact.

What does it mean to be a caregiver with Intermountain? Check out this video and learn more and discover the “Power of We.”

As a Medical Assistant at Intermountain Health, you will play a vital role in supporting our clinical team, ensuring our patients receive the best care by:

• Providing Patient Care: Under the direction of the Clinician, providing care to patients by assisting the provider to gather information that is relative to the patient’s visit and condition.
• Effective Communication: Communicating clearly with patients seeking care through different modalities including telephone and in-person interactions.
• Team Collaboration: Working with cross functional teams to collaborate on patient care. Attention to detail and follow-through are key components in helping to provide the care that is needed.

Minimum Qualifications

• Successful completion of a Medical Assistant Program or one year of Medical Assistant Experience or a current RN/LPN license
• Current Basic Life Support Certification (BLS) for healthcare providers. Must be obtained prior to start date
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

• Utah Only:If certified with less than one year of MA experience, caregivers may attend a yearlong MA residency program

Preferred Qualifications

• Experience in an outpatient clinic or other healthcare setting.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.

• Current national MA certification from one of the following national MA certifications or registrations: Registered Medical Assistant (RMA) of AMT, National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA) or Certified Medical Assistant (CMA) of the AAMA

Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.

Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.

Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items.

Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.)

May be expected to stand in a stationary position for an extended period of time.

For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Southridge Clinic at Riverton

Work City:

Riverton

Work State:

Utah

Scheduled Weekly Hours:

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.07 - $28.59

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Job Description:

The Patient Care Technician functions as a clinical support partner, assisting the patient care team by performing various tasks and procedures as instructed by a licensed professional. Additionally, the Patient Care Technician may assume the responsibilities of a Health Unit Coordinator.

Essential Functions

• Prioritize and deliver basic patient care, including toileting, bathing, linen and clothing changes, fresh water and ice, ambulating, comfort measures, and other patient needs, while providing excellent customer service when responding to patient and family requests.
• Reports and records patient care findings and data in a timely manner. Reports changes in the patient condition quickly and secures qualified assistance as needed.

• May perform telemetry duties as required based on the unit, and function as a patient care attendant by monitoring patients, addressing patient care needs, and collaborating with other members of the patient care team as required.
• Transport medications from the delivery system to the RN as required when working on a clinical unit.
• Collaborate and consult with the RN and other members of the interdisciplinary team to ensure optimal patient care.
• May assume the responsibilities of a health unit coordinator, including answering phones, transcribing physician orders, managing unit records, organizing, stocking, and maintaining unit supplies.
• Implements plan of care as delegated.
• Performs assigned duties within Scope of Practice. Performs specialized procedures with skill validation and according to regulatory standards.
• Fosters a safe environment by complying with the safety policy and taking appropriate action in an emergency.

Skills

• Patient Care
• Nursing
• Teamwork
• Computer Literacy
• Communication
• Patient Care Delivery
• Personal Hygiene
• Safe Patient Handling
• Vital Signs
• Specimen Collection

Shift Details: full time night shift (36 hours)

Minimum Qualifications

• Current Nursing Assistant Certification (CNA) in the state of practice.
• Basic Life Support Certification (BLS) for healthcare providers.
• Demonstrated basic computer literacy skills.
• Excellent written and verbal communication skills.

At the time of hire, Utah candidates must meet one of the following:

• Certified Nursing Assistant Certification in the state of Utah.If CNA certificate is expired, must be renewed before start date.
• Completion of a recent Certified Nursing Assistant Training Program.Verification of CNA program completion is required (program must have been completed within the past (1) year).CNA certification must be obtained within 120 days of hire.
• Completion of a Fundamentals of Nursing Course.Must have earned a passing grade within the past two (2) years. Official transcript is required.CNA certification must be obtained within 120 days of hire.

Preferred Qualifications

• Prior CNA experience or applicable healthcare experience.
• Current enrollment in nursing school program.

Physical Requirements

• Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
• Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.)
• May be expected to stand in a stationary position for an extended period of time.

• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Intermountain Health American Fork Hospital, Intermountain Health Heber Valley Hospital, Intermountain Health Orem Community Hospital, Intermountain Health Spanish Fork Hospital, Intermountain Health Utah Valley Hospital

Work City:

Provo

Work State:

Utah

Scheduled Weekly Hours:

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.40 - $23.92

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Job Description:

The Social Work Care Manager I utilizes clinical expertise to perform psychosocial assessments, develop and implement care plans in collaboration with the appropriate care team, and assess crisis situations to provide clinical counseling, diagnosis, brief therapeutic interventions, and necessary resources or referrals. This role also includes providing individual and family treatment as indicated. The position works collaboratively with patients, their support persons, healthcare providers, insurers, community resources, and all other involved parties.

To show our commitment to you and to assist with your transition into our organization, we will also offer a $500 sign on bonus to those that have 1+ year of experience. (External applicants only.)

Job Specifics

• Application Requirements: Please upload a current resume that includes your work history and relevant licenses or certifications.
• Benefits Eligible: No
• FTE: PRN
• Shift: Variable, Days
• Explore what makes Intermountain a top employer

Essential Functions

• Assessment & Screening: Evaluates patients for transition planning, mental health, substance use, and goals of care.
• Care Coordination: Develops and monitors care plans, addressing social determinants of health and community resources.
• Behavioral Health Support: Uses motivational interviewing and therapeutic techniques to promote mental health care including women’s services, behavioral change, trauma informed care, and substance use disorders.
• Therapeutic Intervention: Provides brief individual, group, and family therapy, plus psychosocial assessments.
• Diagnosis & Referrals: Identifies mental, emotional, and behavioral disorders and connect patients to services.
• Education & Advocacy: Trains staff, educates patients, and advocates for rights and care access through facilitating safe transitions of care to the community.
• Team Collaboration: Works with healthcare teams, insurers, and community providers for quality care.
• Quality & Compliance: Leads improvement initiatives, tracks key metrics, and ensures policy adherence.
• Advanced Care Planning: Facilitates clinical goals of care discussions with patients, families, and teams.

Minimum Qualifications

• Master of Social Work (MSW) from an accredited institution (degree verification required).
• Current state licensure, as applicable, is obtained prior to or upon completion of required supervision hours.
• Basic computer proficiency, including familiarity with word processing and spreadsheet software.
• Strong written and verbal communication skills.
• Demonstrated ability to apply critical thinking skills.
• Caregivers whose duties require them to conduct home or community visits must maintain current BLS certification, have a current driver’s license, current auto insurance, an acceptable driving record and reliable transportation.

Preferred Qualifications

• Case Management Certification.
• Experience in clinical care management, social work, or working with third-party payers.
• Demonstrated understanding of care management principles and practices.
• Demonstrated understanding of health insurance products and related processes.
• Demonstrated understanding of coding, episode of care, and length of stay guidelines.
• Ability to work independently, demonstrate self-motivation, maintain a positive attitude, and adapt to a rapidly changing environment.

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Primary Childrens Outpatient Clinic

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$39.16 - $60.42

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Job Description:

This hospital-based position provides leadership and strategic medical direction for obstetric care occurring at St. George Regional Hospital. The Medical Director is responsible for advancing safe, highly reliable, consistently delivered, evidence-based, patient-centered obstetric care across the hospital. The role provides clinical leadership for obstetricians, maternal fetal medicine specialists, OB hospitalists/laborists, family physicians practicing obstetrics, certified nurse midwives, advanced practice providers, and other clinicians participating in hospital obstetric care, regardless of employer affiliation.

The Medical Director will work collaboratively with hospital administration, physician leaders, nursing, operations, clinical programs, clinical shared services, quality, patient safety, medical education, research, and other supporting services. The leader will champion Intermountain Health’s mission, vision, values, Framework for Excellence, and Fundamentals of Extraordinary Care through clinical excellence, effective communication, innovation, continuous improvement, stewardship, and professional partnership.

Scope

The Medical Director - Obstetrics, St. George Regional Hospital is a hospital administrative leadership role with regional and enterprise participation expectations as appropriate. The position reports through the hospital Chief Medical Officer and collaborates closely with the, hospital administration, nursing leadership, operations leadership, the Obstetrics Department Chair or equivalent medical staff leader, the Senior Medical Director for Women’s Health, and applicable clinical program and specialty leaders.

The role encompasses obstetric care provided within St. George Regional Hospital, including Labor and Delivery, obstetric triage, antepartum services, postpartum obstetric care, inpatient and hospital-based maternal fetal medicine services, operative obstetrics, obstetric emergency response, and OB hospitalist/laborist services. The role does not include accountability for outpatient clinics or clinic operations and does not include employment decisions or direct supervisory accountability for physicians or advanced practice providers. Employment-related matters remain with each clinician’s employer. The Medical Director may participate in hospital medical staff, credentialing, privileging, peer review, quality, safety, and professional practice processes within the authority of those established structures.

Leadership Model

The Medical Director is expected to be a model obstetric clinician and physician leader, demonstrated through professional conduct and presentations; sound clinical and business judgment; integrity, passion, and energy for clinical program objectives; advocacy for Intermountain Health’s mission, vision, and values; effective communication; and reliable follow-through on responsibilities.

Essential Functions

• Provide strategic direction, clinical leadership, oversight, and support for all hospital-based obstetric services at St. George Regional Hospital.
• Lead collaboration among obstetricians and other clinicians participating in hospital obstetric care, including employed and affiliated physicians and providers, while respecting employer-specific reporting and employment structures.
• Practice medicine with excellence as an example to others, exhibiting integrity, passion, energy, professional demeanor, effective communication, and behaviors consistent with Intermountain Health’s mission, vision, values, and Framework for Excellence.
• Champion a culture of highly reliable, consistently delivered, evidence-based, patient-centered obstetric care.
• Ensure that evidence-based clinical care standards, clinical guidelines, protocols, safety bundles, and best practices are developed, reviewed, communicated, and effectively implemented for appropriate hospital obstetric caregivers.
• Lead and participate in the development, standardization, and implementation of hospital obstetric care models that best meet patient needs while considering available resources, technology, innovation, and industry advancements.
• Partner with hospital nursing and operational leaders to support safe and effective care in Labor and Delivery, obstetric triage, antepartum, postpartum obstetric care, operative obstetrics, and other hospital obstetric settings.
• Provide clinical leadership for OB hospitalist/laborist services and maternal fetal medicine services delivered within the hospital, including coordination, clinical standards, and integration with the broader obstetric medical staff.
• Facilitate effective relationships and communication among hospital obstetric clinicians, department leadership, medical staff leadership, nursing, operations, and administration.
• Meet regularly with relevant leaders and clinicians to share essential information, receive feedback, identify barriers, and support successful performance of hospital obstetric services.
• Attend and participate in applicable hospital, department, medical staff, Desert Region, Women’s Health, and enterprise meetings, councils, collaboratives, and programs.
• Lead or participate in hospital obstetric service line meetings and provide regular review of quality metrics, clinical outcomes, patient experience, safety events, and programmatic improvements.
• Partner with physician leaders and subspecialty medical directors to promote seamless coordination of obstetric services and clinical programs across the hospital care continuum.
• Promote team-based care and develop standards and processes that support high-functioning interdisciplinary clinical teams.
• Encourage professional engagement, collaboration, learning, and professional satisfaction among physicians and advanced practice providers participating in hospital obstetric care.
• Facilitate and participate in education and training of hospital obstetric clinicians and staff, including education related to clinical standards, protocols, quality and safety priorities, and assigned initiatives such as fetal heart tracing training.
• Support orientation and integration of clinicians who are newly credentialed or privileged to provide obstetric services at St. George Regional Hospital, in partnership with the appropriate medical staff and operational leaders.
• Provide consistent and concise recommendations for evidence-based hospital obstetric care to practicing OB/GYN, family medicine, maternal fetal medicine, certified nurse midwife, and advanced practice providers.
• Lead evaluation of new technology, innovation, care models, and clinical practices for potential implementation in hospital obstetric services.
• Support local innovation and facilitate sharing and scaling of successful hospital-based obstetric practices through appropriate regional and enterprise channels.

Quality, Safety, Clinical Excellence, and Medical Staff Partnership

• Oversee and advance quality, safety, stewardship, and patient experience for hospital obstetric care provided by physicians and APPs with privileges at St. George Regional Hospital.
• Assist in the development, implementation, and ongoing review of quality dashboards, departmental key performance indicators, key process indicators, and patient outcome measures for hospital obstetric services.
• Monitor and drive key performance outcomes; review results with appropriate hospital, department, nursing, operations, quality, and medical staff leaders; and identify opportunities to improve care.
• Lead or support process improvement efforts and clinical program development directed toward achievement of hospital obstetric quality, safety, utilization, stewardship, patient experience, and strategic goals.
• Participate in peer review, HEAT reviews, root cause analyses, rapid event investigations, case reviews, and other established quality and patient safety processes involving obstetric care; communicate lessons learned and support resulting clinical or protocol improvements.
• Address clinical quality, safety, professionalism, or performance concerns through appropriate hospital medical staff (Department Chair and MEC) and quality structures. The Medical Director will not make employment decisions and will coordinate employment-related follow-up with the clinician’s employer when appropriate.
• Support OB/Gyn Department Chair as requested in development and periodic review of credentialing and privileging criteria for hospital obstetric services, including maternal fetal medicine and OB hospitalist/laborist practice, through authorized medical staff processes.
• Optimize the patient experience in hospital obstetric care and partner with the Clinical Excellence and hospital leaders to address patient concerns through established processes.
• Promote clinical care that is high in measurable quality, value, service, safety, and stewardship.

Intermountain Operating Model, Strategy, and Stewardship

• Participate in strategic planning, goal setting, and performance review for hospital obstetric services and applicable Women’s Health priorities.
• Work collaboratively with hospital and regional medical, operational, and nursing leadership in coordination of support services, including Clinical Programs, Clinical Shared Services, Clinical Excellence, Digital Technology Services, Research, and Medical Education.
• Drive achievement of hospital and system goals applicable to obstetric care, including quality, safety, patient experience, utilization, documentation, stewardship, complications, and financial performance.
• Collaborate with department directors, hospital administration, and physician leaders to optimize cost controls, efficient use of hospital resources, and value of care.
• Support appropriate obstetric telehealth and maternal fetal medicine telehealth services that affect hospital care, as requested.
• Support research, medical education, and scholarly endeavors related to hospital obstetric care.
• Provide obstetric specialty review or consultation to Intermountain Health entities, clinical programs, and supporting services when requested and within the scope of the position.
• Use the tools and resources of the Intermountain operating model and demonstrate effective follow-through on assigned responsibilities.

Skills

• Leadership
• Interpersonal Communication
• Relationship Building
• Strategic Planning
• People Management
• Continual Improvement Process
• Workforce Planning
• Health Administration
• Medical Staff Training
• Health Care

Minimum Qualifications

• M.D. or D.O. degree from an accredited institution. Education is verified.
• Residency training and board certification in Obstetrics and Gynecology. A physician board certified in Maternal Fetal Medicine who otherwise meets the requirements may also qualify.
• Licensed or able to be licensed to practice medicine in the State of Utah.
• Holds active privileges, or is qualified to be credentialed and privileged, at St. George Regional Hospital.
• Demonstrated effective leadership skills and the ability to work effectively and collegially with clinical and non-clinical staff, move others to action, and model the vision and values of the organization.
• Exceptional verbal, written, and interpersonal communication skills.
• Exceptional character and integrity and commitment to the mission, vision, and values of Intermountain Health.

Preferred Qualifications

• Medical staff or hospital clinical leadership experience.
• Clinical experience in obstetrics with progressive leadership responsibility.
• Training or demonstrated experience in clinical quality improvement, patient safety, process improvement, or high-reliability care.
• Experience collaborating across employed and independent medical staff models.
• Peer respect and the ability to engender trust; build teams and partnerships; resolve conflict; enhance the effectiveness of others; communicate a compelling vision; lead change; delegate responsibility; and empower others.

Physical Requirements

• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
• Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
• See and read computer monitors and documents.

Location:

Intermountain Health St George Regional Hospital

Work City:

St George

Work State:

Utah

Scheduled Weekly Hours:

6

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$7.25 - $999.99

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Job Description:

RNs in this position are responsible for the coordination of research projects including coordination with physicians, nurses, and other staff members caring for the patient enrolled in a research study. Responsibilities include certification in and strict adherence to research protocols. Activities directly related to research include recruitment and evaluation of eligibility, giving and obtaining informed consent, education of participants, obtaining specimens, direct patient interactions during studies and follow-up after the conclusion of the study and accurate reporting of all necessary data. Provides technical support to non-nurse research personnel as directed.

Job Essentials

Assists with various aspects of clinical research and data collection including coordination with appropriate manager/directors, developing project proposals, data analysis and protocol budget proposals.

Facilitates medical, nursing, and allied healthcare staff education and certification when appropriate for research processes for other health care providers.

Coordinates clinical research projects with the appropriate Managers/Directors.

Demonstrates a strong knowledge base of each protocol & operation manuals for each current study.

Communicates clinical project problems requiring action to the appropriate persons, divisions, or departments promptly and appropriately. May write monthly progress reports when requested by the Sponsor, and/or Principal Investigator or Department Manager.

May review project proposals, manuscripts, research policies and procedures, and manuals of operations to assist with their implementation and coordination of services at both the clinic and hospital level. This includes Medical & Nursing staff in-service education, and when appropriate certification for research processes for health care providers. May collect information from necessary departments for pricing and billing to assist with capitation questionnaires. Work with hospital nurse managers and physicians to facilitate new study implementation.

May perform lead responsibilities such as: Coordination of weekly scheduling; assignment of daily site duties; monitoring and supervision of all research activities including research nurse productivity, provision of feedback, mentoring, and training; timely resolution of research edits and audits; coordination of site-specific supplies; office expansion & growth input, training of new research nurses; quality assurance of nurse work & outputs.

Maintains confidentiality of the patients involved in research projects.

Participates in quality improvement processes and the peer review process by providing and receiving objective and constructive feedback to staff.

Delegates tasks to support personnel appropriately and in a manner to maintain protocol integrity.

Review and present prospective studies to physicians to assess potential interest and feasibility.

Minimum Qualifications

Current State of Utah RN license.

- and -

Basic Life Support certification (BLS) for healthcare providers.

Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.

- and -

Experience in a role requiring effective verbal, written and interpersonal communication skills.

- and -

RNs hired or promoted into this role need to have or obtain their BSN within three years of hire or promotion.

Preferred Qualifications

Bachelor's Degree in Nursing from an accredited institution (education will be verified).

Prior experience in a role requiring the coordination of research studies or clinical program projects in the requisite field of medicine.

Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess patient needs.

- and -

Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.

- and -

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, etc.

Location:

Intermountain Health Intermountain Medical Center

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$37.45 - $57.29

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Job Description:

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

Essential Functions.

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Skills

• Professional Etiquette
• Adaptability
• Computer Literacy
• Payment Handling
• Critical Thinking
• Confidentiality
• Collaboration
• Time Management
• Problem Solving

Minimum Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual

Physical Requirements

• Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• Position may require standing for long periods of time, lifting supplies
• May assist patients into/out of the clinic.

Location:

River Road Clinic

Work City:

St George

Work State:

Utah

Scheduled Weekly Hours:

24

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.31 - $23.80

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

1. One (1) year experience in a healthcare setting.

2. One (1) year previous customer service experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Accurately posts data (payments, adjustments) as needed.

2. Communicates problems hindering work flow to management.

3. Resolves patient billing and third party payer concerns.

4. Interviews & Counsels patients for payment arrangements and/or charity assistance.

5. Answers patient questions quickly, accurately, and courteously.

6. Accurately identifies and screens Medicare charity within established guidelines.

7. Rebills accounts as necessary.

8. Works with patients to resolve account balances.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in preforming duties throughout the work shift.

2. Visual acuity must be within normal range.

3. Must be able to exert in excess of 50 lbs. of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds for force constantly to move objects.

4. Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Exposed to high stress and constant interruptions.

2. Normal business office surroundings.

SKILLS AND ABILITIES:

1. Professional Interactions at all times.

2. Excellent oral and written communication skills.

3. Knowledge of medical terminology preferred.

4. Knowledge of ICS-9 and CPT coding preferred.

5. Ability to use tact and diplomacy in dealing with others.

6. Demonstrated customer service relations.

7. Analytical skills necessary for problem solving.

8. Knowledge of Fair Debt Collection Act.

9. Specialized courses or seminars over and above high school that are directly related to collections, medical field, hospital business office setting.

10. General knowledge of third party payers, collection laws, and collection procedures required.

12. Excellent telephone communication skills.

13. Working knowledge of computer including Microsoft Word and Excel.

14. Demonstrates the knowledge and skills necessary to communicate to all patients per the established age specific education/standard.

15. Maintains current knowledge of Medicare reimbursement process and audit regulations.

16. Understands the UB92/1500 bill forms contents and EOMB’s.

17. Ability to understand written and oral communication.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Primary City/State:

Department Name:

Work Shift:

Job Category:

Find your path in health care. When you join Banner Staffing Services, you join a team that puts patients first. You’ll make an impact on one of the country’s leading health systems and help make our patients’ lives easier.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

Current Staffing Assignment:

Medical Assistant

Schedule:

Monday - Friday 8:00am - 4:30 Schedules Vary

Location:

Arcadia Building - 4200 E Camelback Rd., Ste 202, Phoenix, AZ 85018

As a valued and respected Banner Health team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Auto Purchase Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.

POSITION SUMMARY
This position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills to provide an excellent patient experience.

CORE FUNCTIONS
1. Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.

2. Assists providers with exams and minor in-office procedures which could include taking patients’ blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomies, ear irrigation and EKG’s. Acts as chaperon as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.

3. Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.

4. Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.

5. Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.

6. Orders supplies as directed, stocks patient care areas. Medication ordering and tasks related to all medications (e.g. expired medications/equipment and recalls).

7. Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.

8. This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed.

9. This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician’s offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Completion of an approved medical assistant training program as defined by state regulations.

Active Medical Assistant Certification is required. Certification or additional training must meet the requirements for Meaningful use. BLS certification required. Active Medical Assistant certification such as: Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (Test administered after 7/1/2017 only) or National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT).

Requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills. Requires the ability to manage multiple changing priorities in an effective and organized fashion.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required – High school diploma or equivalent

Preferred – Associate’s degree

Work Experience

Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Certifications

Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers, with proficiency.
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Job Duties

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. 
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required. 

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required – High School diploma or equivalent

Completion of a Radiologic Technology program from an American Medical Association (AMA) approved school

Work Experience

Required – Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision

Preferred – Prior healthcare experience

Certifications

Required - Registered by the American Registry of Radiologic Technologists (ARRT)

Licensed by the Radiologic Technology Board of Examiners in the state of practice

Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Must have strong customer service skills.

Job Duties

• Supports and ensures the patient is prepared for the visit by completing appropriate documentation, including patient registration as needed, explaining procedure to patient’s understanding and patient’s questions are answered prior to leaving. After patient leaves, prepares room for next appointment.
• Supports and ensures the provider is prepared for the visit by verifying physician orders and procedures for accuracy.
• Independently operates equipment, including radiology information systems to complete imaging procedure according to protocol. This includes placement of nasogastric tubes, IVs, urinary catheters, and administration of contrast to facilitate care.
• Reviews patient images prior to transmission to ensure images meet diagnostic quality standards.
• Completes timely quality control procedures in accordance with regulatory standards and performs notification/remediation as warranted.
• Assists in the facilitation of departmental operations, including inventory, staff schedules, equipment maintenance.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases.

The incumbent has no occupational risk for exposure to communicable diseases.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.