Primary Location:

Ambulatory Care Building - UMC

Address:

550 South Jackson St.
Louisville, KY 40202


Shift:

Salary Shift (United States of America)

Job Description Summary:

The Practice Manager is responsible for managing the daily operations of the physician practice; overall

responsible for the routine business and clinical functions through administrative and clinical staff

including front desk, medical records, nursing and ancillary services to ensure maximum utilization of

resources and the efficient delivery of services; ensure office is appropriately staffed to meet the needs

of the patients and physicians; develops and oversees implementation and administration of internal

practice and policies and procedures.

This may also be specialty or multi-specialty environment.

Job Description:

Essential Functions:

· Meets the business and financial goals as well as the goals for patient satisfaction and employee satisfaction.

· Provides supervision to staff while the clinic is in operation.

· Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.

· Effectively lead and develop a team of employees including hiring, training and development,

salary recommendations, etc.

· Manages provider and schedule utilization. Monitors non-booked regular, overbooked, and unavailable time. Monitors average wait time before rooming as well as daily attendance of

appointments.

· Monitors front desk quality workflow by checking workflow without warning rate, encounter

verification rate, MSPQ completion rate and front-end collections.

· Monitors front desk productivity by checking contacts resolved on Patient WQ, Referrals authorized, and referrals released from WQ.

· Manages referrals by monitoring authorized by DOS, loop closed, loop outgoing, days to triage, days to schedule, and days until first appointment. 

· Manages the welcome check in rate from office kiosk. 

· Monitors average sign in/check in and registration time.

· Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs. 

· Monitor payroll system to control time management. 

· Ensure and maintain environment to comply with regulatory, licensure, compliance, and accreditation requirements. 

· Act as the liaison between the practice and Central Billing Office. 

· Assist Director with implementation and development of long-range plans. 

· Establishes work procedures and standards to improve efficiency and effectiveness of the practice. 

· Develops guidelines for prioritizing work activities and modifying activities as necessary to ensure appropriate staffing levels are maintained. 

· Shows concern for our patients, physicians, and team members by listening, empathizing and responding promptly. 

· Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures. 

· Monitors and documents performance of team members. 

· Rewards and disciplines team members as needed; resolves team member issues. 

· Counsels, disciplines and/or recommends termination of employees as required. 

· Assists in the management of FTE’s and operational expenses to ensure sound fiscal operations of the practice.

Other Functions:

· Monitors purchases for practice; plans a corrective strategy when order levels are excessive in volume or cost and communicates strategy with administration

· Analyzes financial and practice activity reports.

· Manage Call Center environment (if applicable) and establish departmental metrics.

· Maintain Provider schedule for clinical practice.

· Develops and oversees implementation and administration of internal practice policies and procedures in conjunction with U of L Physician standard policies and procedures. Interprets

applicable laws, rules and regulations and ensures the practice is in compliance.

· Develops and maintains effective communications between all levels of personnel.

· Maintain patient confidentiality and complies with HIPPA policies and procedures.

· Conducts staff meetings regularly.

· Maintains compliance with all company policies, procedures and standards of conduct.

· Complies with HIPAA privacy and security requirements to always maintain confidentiality 

Job Requirements (Scope, Experience, Licensure, Certification)

Scope of Job

Three of the four below need to be met.

· Span of control: Number of employees directly or indirectly (not including dotted line)

supervised by the Practice Manager. Nineteen plus employees. (19 +)

· Number of clinical sites: Number of Clinical Sites housed in a different location, including

outreach if within PM's span of control. Four plus locations/sites. (4 +

· Number of providers: Total number of Faculty, APPs, Fellows, and other templated

providers working in the clinic. Nine plus providers. (9 +

· Net Revenue: Over four million. (4 + million)

Education

Required Education: Associate degree in Business Administration or related field with an emphasis in

Healthcare Administration preferred. Clinical certificate/license (CCMA, LPN, RN….)

Preferred Education: Bachelor’s degree in Business Administration or related field with an emphasis in

Healthcare Administration preferred.

* Appropriate experience may be substituted for educational requirements.

Experience

Required Experience for Position: One year of work and supervisory experience in practice

management

Preferred Experience for Position: 3 – 5 years practice management or practice administrator

experience

· Effective working knowledge of healthcare financial management, specifically medical practice

accounting, third party reimbursement issues, patient flow and facilities management

Job Competency:

Knowledge, Skills, and Abilities critical to this role

Language Ability- Example: Must be able to communicate effectively in both verbal and written formats.

Reasoning Ability-

· Ability to read, analyze and interpret general business periodicals, professional journals,

technical procedures, or governmental regulations. 

· Ability to write reports, business

correspondence, and procedure manuals. 

· Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general

public.

· Knowledge of organizational policies, procedures, systems, and objectives.

· Knowledge of fiscal management techniques.

· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. 

· Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

· Knowledge of governmental regulations and compliance requirements. 

· Ability to plan, organize and supervise. 

· Ability to exercise initiative, sound judgment and problem-solving techniques in that decision-making process. 

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

· Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

· Ability to develop and maintain effective relationships with medical and administrative staff, patients, and the public. 

· Ability to communicate clearly.

· Knowledge of health care administration systems. 

Computer Skills

· Allscripts/EPIC, centricity business 

· Microsoft applications 

· Ability to use various computer systems and applications. Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages. 

Additional Responsibilities 

· Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times 

· Maintains confidentiality and protects sensitive data at all times 

· Adheres to organizational and department specific safety standards and guidelines 

· Works collaboratively and supports efforts of team members 

· Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Additional Job Description:

Primary Location:

Peace - Louisville

Address:

2020 Newburg Rd.
Louisville, KY 40205


Shift:

Days 7A - 7P (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Mental Health Tech (MHT) participates in the delivery of patient care to the psychiatric patient in crisis, under the supervision of an RN. The MHT will assist in providing, monitoring, and maintaining a safe, therapeutic environment. Other responsibilities include specimen collection, activities of daily living, behavioral management, crisis intervention, and implementation of patient treatment in accordance with physician orders, RN directives, hospital and unit specific policies and procedures, and defined standards of patient care and clinical practice. The MHT provides clinical patient care support in a caring, safe, and efficient manner, under the direction of an RN.  In collaboration with patients and families (as defined by the patient) the MHT is responsible for the care of the patient.

Essential Functions:

• Monitors and maintains the therapeutic environment
• Participates in identification, management, and stabilization of crisis situations
• Transports patients and remains with them for the duration of any tests performed Accompanies patients, and waits with them when appropriate, to their discharge transportation (personal vehicle, cab, etc.)
• Assists with physical examination, safety and contraband searches, transferring, and discharging patients and assists in the implementation and documentation of seclusion and restraint usage
• Performs vital signs and oxygen saturation monitoring, phlebotomy and point-of-care testing and documents, as needed
• Assists other members of the nursing care team and/or other disciplines

• Performs delegated and ancillary basic nursing skills, including activities of daily living, monitoring of patient condition, body mechanics, providing nutritional support and other activities as appropriate to clinical service, in accordance with hospital standards, nursing standards of care, and policies and procedures
• Performs functional assignments per unit standards of care, including such activities as patient admission and discharge procedures, unit environmental organizational tasks, and others as appropriate to service
• Cross-trains and provides staffing support to the alternate psychiatric units, as needed

Other Functions:

• Performs clerical duties
• Demonstrates appropriate emergency and patient safety procedures, including management of safety devices and equipment to maintain a safe, comfortable and therapeutic environment for patients/families in accordance with hospital standards
• Participates in department-based activities and initiatives to improve and ensure a safe environment
• Participates in training, development and continuing education activities to improve role functioning
• Participates in performance improvement activities; quality improvement and patient safety activities; assists in maintaining compliance with Joint Commission accreditation and other internal and external regulatory standards including the code of conduct
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School diploma or GED/ equivalent (required)
• College Course work in social and health sciences (preferred)

Experience:

• One (1) year of inpatient or emergency psychiatry or related experience (preferred)

• Completion of a recognized Clinical Assistant, Medical Assistant or EMT Training Program (preferred)
• Nursing students who have completed Fundamental of Nursing School (preferred)

Licensure:

• Transport MHTs must maintain a valid driver’s license (required for Transport roles)

Certification:

• CPR accredited by the American Heart Association for Healthcare Providers (required)
• Must obtain and maintain certification through completion of an organizationally endorsed crisis intervention training program as determined by the facility (required)

Primary Location:

JHHS - Jewish Hospital - UMC

Address:

200 Abraham Flexner Way
Louisville, KY 40202


Shift:

Rotating (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose

The Phlebotomist shall have a thorough knowledge and proficiency in techniques of blood collection and processing of specimens. The Phlebotomist shall be responsible for appropriate clerical and computer documentation associated with specimen collection and processing requirements. The employee shall actively support the Infection Control and Safety policies of the Hospital and laboratory. The phlebotomist shall use good judgment, with attention to details that may impact patient care. The employee shall demonstrate competency in technical, critical thinking, and interpersonal skills. He/she will practice AIDET and interact courteously and professionally with co-workers, medical staff patients, visitors and others. The phlebotomist shall respect the patient’s right to confidentiality. The employee may work with adult, geriatric, adolescent, newborn and neonatal infants and occasionally pediatric patients to provide Clinical Laboratory service.

Essential Functions:

• Performs phlebotomy procedures accurately and within established turn-around times.

• Recognizes abnormal, unexpected situations and investigates prior to delivering specimen to the testing area.

• Transports specimens to the laboratory in a timely manner.

• Answers phone calls and provides information in a courteous and professional manner

• Monitors specimen integrity.

• Processes specimens properly and in a timely manner.

• Assures documentation for medical necessity.

• Follow standards of safety dictated by the laboratory, the hospital and regulatory agencies.

• Contributes to the efficient operation of the laboratory.

• Participates in continuing education programs for the upgrade of educational experience.

• Performs AIDET

• Performs other duties as assigned by laboratory leadership.

Other Functions:

• Identifies and reports any safety hazards or concerns

• Makes suggestions for improvements of policies and procedures

• Performs teaching and training duties of position to other staff and potential employees

• Develops and assists in writing training guides and standard work documents

• Maintains compliance with all company policies, procedures and standards of conduct

• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

• Performs other duties as assigned

Additional Job Description:

Job Requirements (Education, Experience, Licensure and Certification)

Education:

• High school diploma or equivalent. (required)

• Completion of certified phlebotomy program (preferred)

Experience:

• Completion of a phlebotomy externship through certified phlebotomy program or one year of phlebotomy experience (preferred)

Certification:

• CPR certification (required)

• Phlebotomy certification (preferred)

Job Competency: Knowledge, Skills, and Abilities critical to this role:

• Excellent Customer service skills

• Strong Organization skills

• Strong Computer skills

• Strong communication skills

• Extreme attention to detail

• Strong ability to prioritize work duties

Language Ability:

• Must be able to communicate effectively in both verbal and written formats.

Reasoning Ability:

• Able to critically think through complex patient situations and process improvements.

• Able to assist others in developing clinical reasoning skills.

Computer Skills:

• Strong computer skills.

• Experience with Cerner HER preferred

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times

• Adheres to organizational and department specific safety standards and guidelines

• Works collaboratively and supports efforts of team members

• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit

• Ensuring the highest quality of care for those we serve

• Working together as a team to achieve our goals

• Improving continuously by listening, and asking for and responding to feedback

• Seeking new and better ways to meet the needs of those we serve

• Using our resources wisely

• Understanding how each of our roles contributes to the success of UofL Health

Primary Location:

Peace - Louisville

Address:

2020 Newburg Rd.
Louisville, KY 40205


Shift:

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Mental Health Tech (MHT) participates in the delivery of patient care to the psychiatric patient in crisis, under the supervision of an RN. The MHT will assist in providing, monitoring, and maintaining a safe, therapeutic environment. Other responsibilities include specimen collection, activities of daily living, behavioral management, crisis intervention, and implementation of patient treatment in accordance with physician orders, RN directives, hospital and unit specific policies and procedures, and defined standards of patient care and clinical practice. The MHT provides clinical patient care support in a caring, safe, and efficient manner, under the direction of an RN.  In collaboration with patients and families (as defined by the patient) the MHT is responsible for the care of the patient.

Essential Functions:

• Monitors and maintains the therapeutic environment
• Participates in identification, management, and stabilization of crisis situations
• Transports patients and remains with them for the duration of any tests performed Accompanies patients, and waits with them when appropriate, to their discharge transportation (personal vehicle, cab, etc.)
• Assists with physical examination, safety and contraband searches, transferring, and discharging patients and assists in the implementation and documentation of seclusion and restraint usage
• Performs vital signs and oxygen saturation monitoring, phlebotomy and point-of-care testing and documents, as needed
• Assists other members of the nursing care team and/or other disciplines

• Performs delegated and ancillary basic nursing skills, including activities of daily living, monitoring of patient condition, body mechanics, providing nutritional support and other activities as appropriate to clinical service, in accordance with hospital standards, nursing standards of care, and policies and procedures
• Performs functional assignments per unit standards of care, including such activities as patient admission and discharge procedures, unit environmental organizational tasks, and others as appropriate to service
• Cross-trains and provides staffing support to the alternate psychiatric units, as needed

Other Functions:

• Performs clerical duties
• Demonstrates appropriate emergency and patient safety procedures, including management of safety devices and equipment to maintain a safe, comfortable and therapeutic environment for patients/families in accordance with hospital standards
• Participates in department-based activities and initiatives to improve and ensure a safe environment
• Participates in training, development and continuing education activities to improve role functioning
• Participates in performance improvement activities; quality improvement and patient safety activities; assists in maintaining compliance with Joint Commission accreditation and other internal and external regulatory standards including the code of conduct
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School diploma or GED/ equivalent (required)
• College Course work in social and health sciences (preferred)

Experience:

• One (1) year of inpatient or emergency psychiatry or related experience (preferred)

• Completion of a recognized Clinical Assistant, Medical Assistant or EMT Training Program (preferred)
• Nursing students who have completed Fundamental of Nursing School (preferred)

Licensure:

• Transport MHTs must maintain a valid driver’s license (required for Transport roles)

Certification:

• CPR accredited by the American Heart Association for Healthcare Providers (required)
• Must obtain and maintain certification through completion of an organizationally endorsed crisis intervention training program as determined by the facility (required)

Primary Location:

Ambulatory Care Building - UMC

Address:

550 South Jackson St.
Louisville, KY 40202


Shift:

Job Description Summary:

We are expanding into Specialty Pharmacy at UofL Hospital.

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Specialty Pharmacist provides high-touch pharmaceutical care to patients with chronic disease states and deals exclusively with medications and pharmaceuticals that are high in costs, require special handling, are subject to limited or restricted distribution, require ongoing assessment, treat rare disease, or require active monitoring of side effects. The Specialty Pharmacist has an increased focus on patient management, medication adherence, and actively collaborates with other members of the health care team. The Specialty Pharmacist supports URAC/ACHC Accreditation Standards and has the ability to utilize metrics in analyzing optimization of patient care and adherence rates. When applicable, the Specialty Pharmacist will participate in development of new programs, services, practices, and facilitate scholarly and professional development activities.

Responsibilities include

• Intake—Oversees the patient intake process by receiving referrals, screening patient demographic information, ensuring accurate benefits investigation and determination of payor coverage for specialty drugs, and exploring opportunities for patient financial assistance for qualified candidates.
• Clinical Management—Manages patient care by coordinating with an integrated team of health care providers, assessing clinical data, and optimizing therapy to ensure appropriateness and safety of medication use through evidence-based medicine principles. Promotes and monitors adherence and persistency.

Fulfillment—Coordinates the processing, distribution, and delivery of referrals while maintaining product integrity, managing inventory of specialty medications, following up with patients to ensure that they received medications, and billing for services rendered

Supports specialty pharmacy services and specialty clinic processes

• Oversees day-to day operations in the pharmacy as they pertain to workflow, production quotas, deadlines and accuracy of prescription processing
• Ensures the pharmacy is compliant with all accreditation standards and local, state and federal rules and regulations regarding the practice of pharmacy
• Supports the Medication Access Coordinators to ensure accuracy of dispensing-related functions, adherence to delivery schedules, and utilization of safety programs
• Assists in the performance management, orientation, and training of pharmacy personnel, as needed.
• Screens all new medication orders for appropriate dose, drug interactions, allergies, and contradictions prior to dispensing medication
• Provides verbal or written consultation and information on prescription medication for storage, side effects and drug interactions to healthcare professionals and patients
• Obtains verbal and/or written prescription orders from prescribers and/or designee
• Maintains clinical knowledge and skill level sufficient to render assistance to prescribers with regard to medication regimens and therapeutic options to ensure optimal medication therapy
• Monitors patient compliance and over-usages or under-usage patterns, provides adherence counseling, when necessary
• Identifies barriers to therapy and collaborates between customers and healthcare providers to achieve optimal outcome
• Assists with patient management responsibilities such as start of care with nurse/physician, patient care plan development and revision, and multidisciplinary patient care conferences
• Provides fulfillment process support by performing QY review, as needed
• Oversees customer billing for services rendered and financial information requirements
• Supports sales and marketing efforts in collaboration with other functional areas
• Collaborates with pharmacy leadership in the development and implementation of clinical pharmacy services and ensure compliance with policies and procedures at UofL Hospital
• Participates in on-call duties, as needed

Delivers comprehensive pharmaceutical care to patients

• Works collaboratively with other clinicians and health-care providers through multidisciplinary patient care clinics
• Review prescriptions for accuracy, appropriateness and efficacy
• Documents all pharmacy interventions in patient electronic medical record and integrated clinical decision support system
• Monitors drug therapy to evaluate appropriateness of use, dose, dosage form, regimen, route, therapeutic duplication, and drug interactions
• Provides pharmacokinetic consultations and other dosing recommendations, as required

Additional Job Description:

Education:

• Graduated from an ACPE accredited College of Pharmacy or equivalent (required)

Experience:

• Post-Graduate Year 1 (PGY-1) Pharmacy Residency or two (2) years of relevant work experience with specialty medications, specialty disease management programs, Oncology, REMS, and LDD programs (required)
• Post-Graduate Year 2 (PGY-2) Pharmacy Residency (preferred)

Licensure:

• Licensed or license eligible as a pharmacist in the Commonwealth of Kentucky (required)

Certification:

• Current Certified Specialty Pharmacy (CSP) Board Certification by Specialty Pharmacy Certification Board (SPCB) or Board of Pharmacy Specialties® Certification or within three (3) years from date of hire (required)
• Current certification in Basic Life Support or must obtain within 90 days from date of hire (required)
• Current certification in Immunization Delivery or must obtain within 90 days from date of hire (required)
• Current certification in Medication Therapy Management or must obtain within 90 days from date of hire (required)

Primary Location:

Med Plaza One - UMC

Address:

100 E Liberty St
Louisville, KY 40202


Shift:

Job Description Summary:

• Supervises Maintenance staff
• Oversees budgeting and financial control
• Ensures compliance with all applicable national and local codes and regulations
• Ensures construction coordination including contractor management and review
• Ensures that all communications with the Director, vendors, team members, and the client are of the highest quality
Shift Requirements:
Shift Length (in hours): 8 hours
# Shifts/Week: 5
Overtime Required: ☐ Infrequently ☐ Sometimes ☐ Often ☒ n/a (exempt position)

Other Functions:
• Implements and maintains systems and practices, including the prevention of maintenance systems
• Interacts with contractors, vendors, and consultants in an unbiased, objective, and ethical manner
• Identifies key industry resources which can aid the operation or contribute to enhancements
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Job Description:

The chief engineer is responsible for ensuring that the building is maintained as a pleasing, professional business environment, with minimal disruption to building tenants and visitors. Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing rubbish. Duties may include performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk.

Additional Job Description:

Education:

• High School Diploma or GED

Experience:

• 10+ years related work experience, including supervisory experience (required)

• Must have hands-on experience in a critical facility, including UPS Systems, emergency generators, and switch-gear (required)

License:

• Current Valid Driver’s License must be maintained (required)

Primary Location:

Med Plaza II - UMC

Address:

250 E Liberty
Louisville, KY 40202


Shift:

Job Description Summary:

The chief engineer is responsible for ensuring that the building is maintained as a pleasing, professional business environment, with minimal disruption to building tenants and visitors. Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing rubbish. Duties may include performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk.
Essential Functions:

• Supervises Maintenance staff
• Oversees budgeting and financial control
• Ensures compliance with all applicable national and local codes and regulations
• Ensures construction coordination including contractor management and review
• Ensures that all communications with the Director, vendors, team members, and the client are of the highest quality
Shift Requirements:
Shift Length (in hours): 8 hours
# Shifts/Week: 5
Overtime Required: ☐ Infrequently ☐ Sometimes ☐ Often ☒ n/a (exempt position)

Other Functions:
• Implements and maintains systems and practices, including the prevention of maintenance systems
• Interacts with contractors, vendors, and consultants in an unbiased, objective, and ethical manner
• Identifies key industry resources which can aid the operation or contribute to enhancements
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Job Description:

The chief engineer is responsible for ensuring that the building is maintained as a pleasing, professional business environment, with minimal disruption to building tenants and visitors. Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing rubbish. Duties may include performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk.

Additional Job Description:

Education:

• High School Diploma or GED

Experience:

• 10+ years related work experience, including supervisory experience (required)

• Must have hands-on experience in a critical facility, including UPS Systems, emergency generators, and switch-gear (required)

License:

• Current Valid Driver’s License must be maintained (required)
• Compensation/recruitment – does this sound right?

Primary Location:

UofL Phys Outpatient - ULP - AMG

Address:

401 E. Chestnut St
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana.

With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description:

The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Essential Functions:

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• One(1) year healthcare experience (preferred)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette

Language Ability:

• Must be able to communicate effectively in both verbal and written formats

Reasoning Ability:

• Ability to solve practical problems

Computer Skills:

• Must be proficient with basic computer skills

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Primary Location:

UofL Phys Outpatient - ULP - AMG

Address:

401 E. Chestnut St
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana.

With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description:

The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Essential Functions:

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• One(1) year healthcare experience (preferred)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette

Language Ability:

• Must be able to communicate effectively in both verbal and written formats

Reasoning Ability:

• Ability to solve practical problems

Computer Skills:

• Must be proficient with basic computer skills

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Primary Location:

ULP - Cardiology Associates

Address:

225 Abraham Flexner Way
Suite 305
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

The Medical Scheduler is an individual who assists the staff and physician by scheduling patients for appropriate follow up appointments and necessary tests and procedures. The Scheduler functions as a member of the healthcare team with responsibilities that commensurate with educational preparation and demonstrated competencies. Direct patient interaction is provided to patients of all ages.

Job Description:

Essential Functions:

• Schedules follow up/return visits to our office for patients

• Obtains appropriate pre-certification and pre-authorizations, as needed

• Schedules medical tests and procedures for patients

• Discusses patient instructions for procedures with patient so patient has clear understanding of what is expected

• Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions

• Uses Epic, Centricity Business, online paging systems and retrieves information from other hospital systems

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct

• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

• Performs other duties as assigned

Additional Job Description:

Primary Location:

JHHS - Outpatient Center - ULP - AMG

Address:

225 Abraham Flexner Way
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana. 

With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description:

The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Essential Functions:

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization.  Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• One(1)  year healthcare experience (preferred)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette

Language Ability:

• Must be able to communicate effectively in both verbal and written formats

Reasoning Ability: 

• Ability to solve practical problems

Computer Skills:

• Must be proficient with basic computer skills

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Primary Location:

KMG PCA Dixie Hwy - ULP - CMG

Address:

5129 Dixie Highway
Louisville, KY 40216


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Medical Scheduler is an individual who assists the staff and physician by scheduling patients for appropriate follow up appointments and necessary tests and procedures. The Scheduler functions as a member of the healthcare team with responsibilities that commensurate with educational preparation and demonstrated competencies. Direct patient interaction is provided to patients of all ages.

Essential Functions:

• Schedule follow up/return visits to our office for patients.

• Obtain appropriate pre-certification and pre-authorizations, as needed.

• Schedule medical tests and procedures for patients. (i.e. - interventional invasive cardiology procedures, electrophysiology, etc.) 

• Discuss patient instructions for procedures with patient so patient has clear understanding of what is expected.

• Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.

• Use Allscripts, Centricity Business, online paging systems. Retrieve information from other hospital systems.

• Holds in confidence all matters concerning patients according to HIPAA guidelines.

• Exhibits friendly and helpful behavior.

• Other duties as assigned.

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct

• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

• Performs other duties as assigned

Additional Job Description:

Education:

• High school diploma or GED/Equivalent (required)

Experience:

• Two (2) years of scheduling in a multi-specialty clinic (preferred)

Primary Location:

Orthopedics Podiatry - AMG

Address:

4119 Browns Lane
Suite 2
Louisvillle, KY 40220


Shift:

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Surgery Scheduler will be responsible for scheduling and preparing documentation for all surgeries to be performed by our practice's physicians. This position requires the candidate to contact patients to review medical history, obtain a current medication list and identify any possible preoperative issues. The Scheduler will schedule patients with the appropriate physician based on procedure, priority and availability.  Once surgery is scheduled, the Surgery Scheduler will send out informational packets and preoperative instructions to all patients and answer any questions the patient may have regarding their procedure.  This position will also support the check-in/check-out position on a rotational basis.

Essential Functions:

• Works reception desk, check-in/check-out position, and surgery scheduling on a rotation basis
• Enters and updates patient demographic and insurance information in computer
• Schedules, reschedules and verifies patient appointments identifying acute disorders as high priority and prioritizes less acute disorders
• Provides full-cycle surgery scheduling and patient surgery consenting, to include but not limited to: pre and post op testing, communicating financial requirements, patient consent, hospital reservations, final surgery clearance, and physician scheduling
• Obtains patient referrals and verifies insurance eligibility
• Obtains authorizations for surgery and radiology testing ordered by the physician for surgery
• Answers multiline telephone, triage patient calls, handle complaints, retrieve and process voice messages
• Organizes and maintains patient files in the electronic health record, as needed
• Creates and mails new patient information packets, copies and mails medical records requests; provides medical records coverage, as requested

Other Functions:

• Works patients’ reschedule report and daily call log
• Mails/faxes reports/correspondence to physicians, patients and third parties
• Retrieves faxes, lab reports and mails
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/ equivalent

Experience:

• Two (2) years of medical office experience (preferred)

Primary Location:

FPA - North (Outer) - ULP - CMG

Address:

5100 Outer Loop
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Referral Coordinator works with patients requiring a referral, to ensure patient’s referral needs are fulfilled for specialty service office visits and diagnostic imaging. Responsibilities include: processing referrals, authorizations and pre-certifications for patients, to ensure timely reimbursement; scheduling; and, notifying patients of upcoming appointments.

Essential Functions:

• Gathers, verifies and processes referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers

• Communicates detailed information and answers patients’ questions regarding their health care plan; provide answers to billing and insurance clarification questions

• Sets up appointments, coordinate clinic visits, and any special arrangements such as transportation, interpreter services, specialty care, etc.

• Coordinates flow of information between medical clinic and referral authorization department to secure a valid referral for clinic patient

• Enters referrals, documents communication and action into the system, as appropriate

• Notifies physician(s) and patient when referral is denied, or if additional information is needed

• Develops and maintains database of referral physician offices preferred by each physician within the clinic

• Assists Practice Manager with complaint resolution and solutions related to patient referral

Shift Requirements:

Shift Length (in hours): 8 hours

# Shifts/Week: 5

Overtime Required: ☐ Infrequently     ☐ Sometimes    ☐ Often     ☐ n/a (exempt position)

Other Functions:

• Promptly and professionally answers telephones calls

• Fulfills clerical responsibilities as assigned

• Maintains compliance with all company policies, procedures and standards of conduct

• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

• Performs other duties as assigned

Additional Job Description:

Education:

• High school diploma or equivalent (required)

Experience:

• Minimum one (1) year of working in a medical facility with knowledge of health care field and medical office protocols/procedures (preferred)

Primary Location:

JHHS - Rudd Heart Lung - UMC

Address:

201 Abraham Flexner Way
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Medical Scheduler is an individual who assists the staff and physician by scheduling patients for appropriate follow up appointments and necessary tests and procedures. The Scheduler functions as a member of the healthcare team with responsibilities that commensurate with educational preparation and demonstrated competencies. Direct patient interaction is provided to patients of all ages.

Essential Functions:

• Schedule follow up/return visits to our office for patients.

• Obtain appropriate pre-certification and pre-authorizations, as needed.

• Schedule medical tests and procedures for patients. (i.e. - interventional invasive cardiology procedures, electrophysiology, etc.) 

• Discuss patient instructions for procedures with patient so patient has clear understanding of what is expected.

• Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.

• Use Allscripts, Centricity Business, online paging systems. Retrieve information from other hospital systems.

• Holds in confidence all matters concerning patients according to HIPAA guidelines.

• Exhibits friendly and helpful behavior.

• Other duties as assigned.

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct

• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

• Performs other duties as assigned

Additional Job Description:

Education:

• High school diploma or GED/Equivalent (required)

Experience:

• Two (2) years of scheduling in a multi-specialty clinic (preferred)

Primary Location:

JHHS - Outpatient Center - ULP - AMG

Address:

225 Abraham Flexner Way
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana. 

With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description:

The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Essential Functions:

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization.  Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• One(1)  year healthcare experience (preferred)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette

Language Ability:

• Must be able to communicate effectively in both verbal and written formats

Reasoning Ability: 

• Ability to solve practical problems

Computer Skills:

• Must be proficient with basic computer skills

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Primary Location:

UofL Phys Outpatient - ULP - AMG

Address:

401 E. Chestnut St
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana.

With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description:

The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Essential Functions:

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• One(1) year healthcare experience (preferred)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette

Language Ability:

• Must be able to communicate effectively in both verbal and written formats

Reasoning Ability:

• Ability to solve practical problems

Computer Skills:

• Must be proficient with basic computer skills

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Primary Location:

JHHS - Outpatient Center - ULP - AMG

Address:

225 Abraham Flexner Way
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana. 

With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description:

The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Essential Functions:

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization.  Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• One(1)  year healthcare experience (preferred)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette

Language Ability:

• Must be able to communicate effectively in both verbal and written formats

Reasoning Ability: 

• Ability to solve practical problems

Computer Skills:

• Must be proficient with basic computer skills

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Primary Location:

Pain Manage Clinic Southend - ULP - CMG

Address:

5129 Dixie Hwy
Louisville, KY 40216


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Surgery Scheduler will be responsible for scheduling and preparing documentation for all surgeries to be performed by our practice's physicians. This position requires the candidate to contact patients to review medical history, obtain a current medication list and identify any possible preoperative issues. The Scheduler will schedule patients with the appropriate physician based on procedure, priority and availability.  Once surgery is scheduled, the Surgery Scheduler will send out informational packets and preoperative instructions to all patients and answer any questions the patient may have regarding their procedure.  This position will also support the check-in/check-out position on a rotational basis.

Essential Functions:

• Works reception desk, check-in/check-out position, and surgery scheduling on a rotation basis
• Enters and updates patient demographic and insurance information in computer
• Schedules, reschedules and verifies patient appointments identifying acute disorders as high priority and prioritizes less acute disorders
• Provides full-cycle surgery scheduling and patient surgery consenting, to include but not limited to: pre and post op testing, communicating financial requirements, patient consent, hospital reservations, final surgery clearance, and physician scheduling
• Obtains patient referrals and verifies insurance eligibility
• Obtains authorizations for surgery and radiology testing ordered by the physician for surgery
• Answers multiline telephone, triage patient calls, handle complaints, retrieve and process voice messages
• Organizes and maintains patient files in the electronic health record, as needed
• Creates and mails new patient information packets, copies and mails medical records requests; provides medical records coverage, as requested

Other Functions:

• Works patients’ reschedule report and daily call log
• Mails/faxes reports/correspondence to physicians, patients and third parties
• Retrieves faxes, lab reports and mails
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/ equivalent

Experience:

• Two (2) years of medical office experience (preferred)

Primary Location:

JHHS - Jewish Hospital - UMC

Address:

200 Abraham Flexner Way
Louisville, KY 40202


Shift:

Nights 7P - 7A (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Clinical Assistant provides clinical patient care support in a caring, safe, and efficient manner, under the supervision and delegation of the Registered Nurse. In collaboration with patients and families (as defined by the patient) the Clinical Assistant is responsible for the care of the patient. The Clinical Assistant adheres to and is supportive of the hospital and the department of Nursing mission and philosophy.

Essential Functions:

• Delivers successful service to our internal and external customers by adhering to critical success standards: demonstrating accountability and commitment to quality and safety standards; providing exceptional customer service; and exerting effort to ensure a positive work environment that demonstrates dedication to the hospital’s mission, vision and values
• Performs delegated nursing skills, including but not limited to, activities of daily living, monitoring of patient condition, body mechanics, providing nutritional support and other activities as appropriate to clinical service, in accordance with hospital standards, nursing standards of care, and policies and procedures
• May perform skills, within scope of practice for unlicensed assistive personnel. These skills include, but are not limited to, the collection of specimens, use of specialized equipment, restraint monitoring and patient elimination procedures. Communicates performance of these skills to the patient’s Registered Nurse and other members of the healthcare team
• Performs functional assignments per unit standards of care, including such activities as patient admission and discharge procedures, unit environmental organizational tasks, and others as appropriate to service
• Performs and documents point-of-care testing, patient mobility and exercise, comfort, rest, sleep and care needs, patient hygiene, grooming, dressing, skincare, dietary, toileting and elimination needs
• Assists with transport
• Performs clerical duties; use of a fax machine, computers, medical transcription, telephone, and copy machines may be required
  Demonstrates appropriate emergency and patient safety procedures, including management of safety devices and equipment.  Maintains a safe, comfortable and therapeutic environment for patients/families in accordance with hospital standards

Other Functions:

• Participates in training, development and continuing education activities to improve role functioning Responsible for knowing and demonstrating National Patient Safety standards.  Participates in department-based activities and initiatives to improve and ensure a safe environment
• Participates in performance improvement activities; quality improvement and patient safety activities; assists in maintaining compliance with Joint Commission accreditation and other internal and external regulatory standards including the code of conduct

• Communicates effectively with members of the health care team, patients and families, often under stress or emergency situations
• Assists other members of the nursing care team and/or other disciplines
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• Experience in healthcare setting (preferred)

Certification:

• Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)
• State Registered Nurse Aide (SRNA) by the Kentucky Board of Nursing (preferred)

Primary Location:

JHHS - Jewish Hospital - UMC

Address:

200 Abraham Flexner Way
Louisville, KY 40202


Shift:

Days 7A - 7P (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Clinical Assistant provides clinical patient care support in a caring, safe, and efficient manner, under the supervision and delegation of the Registered Nurse. In collaboration with patients and families (as defined by the patient) the Clinical Assistant is responsible for the care of the patient. The Clinical Assistant adheres to and is supportive of the hospital and the department of Nursing mission and philosophy.

Essential Functions:

• Delivers successful service to our internal and external customers by adhering to critical success standards: demonstrating accountability and commitment to quality and safety standards; providing exceptional customer service; and exerting effort to ensure a positive work environment that demonstrates dedication to the hospital’s mission, vision and values
• Performs delegated nursing skills, including but not limited to, activities of daily living, monitoring of patient condition, body mechanics, providing nutritional support and other activities as appropriate to clinical service, in accordance with hospital standards, nursing standards of care, and policies and procedures
• May perform skills, within scope of practice for unlicensed assistive personnel. These skills include, but are not limited to, the collection of specimens, use of specialized equipment, restraint monitoring and patient elimination procedures. Communicates performance of these skills to the patient’s Registered Nurse and other members of the healthcare team
• Performs functional assignments per unit standards of care, including such activities as patient admission and discharge procedures, unit environmental organizational tasks, and others as appropriate to service
• Performs and documents point-of-care testing, patient mobility and exercise, comfort, rest, sleep and care needs, patient hygiene, grooming, dressing, skincare, dietary, toileting and elimination needs
• Assists with transport
• Performs clerical duties; use of a fax machine, computers, medical transcription, telephone, and copy machines may be required
  Demonstrates appropriate emergency and patient safety procedures, including management of safety devices and equipment.  Maintains a safe, comfortable and therapeutic environment for patients/families in accordance with hospital standards

Other Functions:

• Participates in training, development and continuing education activities to improve role functioning Responsible for knowing and demonstrating National Patient Safety standards.  Participates in department-based activities and initiatives to improve and ensure a safe environment
• Participates in performance improvement activities; quality improvement and patient safety activities; assists in maintaining compliance with Joint Commission accreditation and other internal and external regulatory standards including the code of conduct

• Communicates effectively with members of the health care team, patients and families, often under stress or emergency situations
• Assists other members of the nursing care team and/or other disciplines
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• Experience in healthcare setting (preferred)

Certification:

• Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)
• State Registered Nurse Aide (SRNA) by the Kentucky Board of Nursing (preferred)

Primary Location:

UofL Phys Outpatient - ULP - AMG

Address:

401 E. Chestnut St
Louisville, KY 40202


Shift:

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Medical Scheduler is an individual who assists the staff and physician by scheduling patients for appropriate follow up appointments and necessary tests and procedures. The Scheduler functions as a member of the healthcare team with responsibilities that commensurate with educational preparation and demonstrated competencies. Direct patient interaction is provided to patients of all ages.

Essential Functions:

• Schedule follow up/return visits to our office for patients.
• Obtain appropriate pre-certification and pre-authorizations, as needed.
• Schedule medical tests and procedures for patients. (i.e. - interventional invasive cardiology procedures, electrophysiology, etc.)
• Discuss patient instructions for procedures with patient so patient has clear understanding of what is expected.
• Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.
• Use Allscripts, Centricity Business, online paging systems. Retrieve information from other hospital systems.
• Holds in confidence all matters concerning patients according to HIPAA guidelines.
• Exhibits friendly and helpful behavior.
• Other duties as assigned.

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High school diploma or GED/Equivalent (required)

Experience:

• Two (2) years of scheduling in a multi-specialty clinic (preferred)

Primary Location:

JHHS - Jewish Hospital - UMC

Address:

200 Abraham Flexner Way
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

About UofL Health:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose

Performs clerical duties on the unit under the direction of the Licensed Nursing Personnel. Utilizes professional communication skills between personnel within the department, and to other departments in relation to patient care. Presents a personable and professional attitude to physicians, patients, families, visitors, and co-workers at all times.

Essential Functions:

• Support the mission, vision, and values of the organization

• Interacts effectively with patients, physicians, nurses, visitors, and other customers utilizing effective verbal and non-verbal communication skills

• Maintains the patient record by properly stickering, identifying, and filing all patient documents

• Forwards all medical records to the HIM department upon discharge

• Ensures station census is accurate and all patients are correct in computer systems

• Maintains clean and organized workstations

• Reports hazards and unsafe practices to leadership or other appropriate individuals

• Orders, stocks, and maintains clerical supplies and patient care documents

• Writes legibly and transcribes communication accurately

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct

• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

• Performs other duties as assigned

Additional Job Description:

Job Requirements (Education, Experience, Licensure and Certification)

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• Previous clerical/computer experience and medical terminology strongly preferred. Experience with software systems. Experience in charging supplies (required)

Certification:

• Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)

Job Competency: Knowledge, Skills, and Abilities critical to this role:

• Effective time management skills

• Strong interpersonal communication

Language Ability:

• Must be able to communicate in English effectively in both verbal and written formats

Reasoning Ability:

• Ability to work well with ambiguity and continuous changes

• Able to assist others in developing problem solving/reasoning skills

Computer Skills:

• Understanding of computer operating systems and general navigation of electronic environments.

• Ability to use Microsoft Office

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times

• Adheres to organizational and department specific safety standards and guidelines

• Works collaboratively and supports efforts of team members

• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit

• Ensuring the highest quality of care for those we serve

• Working together as a team to achieve our goals

• Improving continuously by listening, and asking for and responding to feedback

• Seeking new and better ways to meet the needs of those we serve

• Using our resources wisely

• Understanding how each of our roles contributes to the success of UofL Health

Primary Location:

Mary and Elizabeth - UMC

Address:

1850 Bluegrass Ave
Louisville, KY 40215


Shift:

Rotating (United States of America)

Job Description Summary:

The Patient Care Assistant/Unit Coordinator performs clerical duties and clinical patient care support on the unit under the direction of the Licensed Nursing Personnel. They utilize proper and professional communication skills with department and UofL Health personnel, as well as with patients, families, and visitors. All duties will be provided in a caring, safe, and efficient manner, under the direction of licensed nursing personnel and while adhering to the values of patient and family centered care.

Job Description:

Essential Functions:

• Transcribes and computes physician orders, department orders and messages accurately. Writes legibly and transcribes orders accurately

• Assembles patient medical records and maintains proper order of records within the chart

• Sets up admission charts and disassembles discharged and transferred charts, checking for completeness

• Handles desk communications properly and promptly, including responding immediately to intercom, pages and routing of messages to appropriate person

• Replaces forms as necessary in patient medical records

• Routes requests for patient information to nurse promptly and accurately

• Communicates physician orders to responsible nurse.

• Collects required unit data

• Measures and documents intake and output, heights and weights, and vital signs

• Applies, monitors, and documents restraint usage

• Collects urine, stool, and sputum specimens

• Performs and documents point-of-care testing

• Performs and documents patient mobility and exercise, and comfort, rest, and sleep care needs

• Performs and documents patient hygiene, grooming, and dressing, skin and nail care, dietary, and toileting and elimination needs

Additional Job Description:

Primary Location:

University Hospital - UMC

Address:

530 South Jackson Street
Louisville, KY 40202


Shift:

Rotating (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Transporter provides safe, reliable, and courteous transportation to patients throughout the medical complex. The employee will receive training and must demonstrate competency in moving of patients, including neonatal, pediatric (birth - 11 years), adolescents (12 - 17 years), adults (18 - 65 years), and geriatric (66 years and older).

The Transporter must be knowledgeable of department/hospital policies and procedures. They will guide their own professional growth and continuing education.

Additional Job Description:

Job Requirements

(Education, Experience, Licensure and Certification)

Education:

• High school diploma or GED/ equivalent (required)

Experience:

• Prior hospital transport experience (preferred)

Certification:

• Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Identifies patient’s physical and emotional conditions and needs and adapts patient care (i.e. dressing, lifting, moving, monitoring for comfort and safety) accordingly

• Ability to recognize change in patient status and report appropriate information to nursing

• Demonstrates correct body mechanics and lifting techniques

• Ability to adapt communication style to meet specific individual patient needs

• Demonstrates a commitment to maintaining a culture of patient safety

• Builds and maintains good working relationships with all customers, internal and external, and presents a professional, congenial attitude

Language Ability:

• Adequate conversational English is required to ensure that the individual is able to take direction from management, understand how to complete job tasks, communicate adequately with patients and co-workers as necessary, understand and follow safety guidelines, and understand the organization policies

Reasoning Ability:

• Ability to identify potential safety concerns and escalate accordingly

• Ability to identify potential patient satisfaction issues and address or escalate accordingly

Computer Skills:

• Must have the ability to learn and use the tele tracking and hospital information systems appropriately

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times

• Adheres to organizational and department specific safety standards and guidelines

• Works collaboratively and supports efforts of team members

• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit

• Ensuring the highest quality of care for those we serve

• Working together as a team to achieve our goals

• Improving continuously by listening, and asking for and responding to feedback

• Seeking new and better ways to meet the needs of those we serve

• Using our resources wisely

• Understanding how each of our roles contributes to the success of UofL Health