In this role you will provide patient and general administrative support for the Connie Frank Kidney Transplant Center. Major functions include, but are not limited to: 

• Schedule patient appointments and procedures
• Obtain insurance benefits verification and authorizations for surgeries and ancillary tests/procedures
• Inform patients of financial responsibility prior to appointments
• Answer and manage high volume of telephone calls
• Serve as a resource to internal and external callers
• Coordinate scheduling for appointments, tests, and procedures, including those for transplant evaluations and other medical consultations
• Provide cross-coverage for other clinic staff as needed
• Assist with administrative duties, including photocopying, faxing, sorting mail, and handling special projects assigned by the manager

Required:

• Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
• Detailed knowledge of hospital admissions/registration procedures
• Recent patient registration and appointment scheduling experience
• Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
• Experience working in a medical setting
• Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
• Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
• Ability to use diplomacy and respect confidentiality in sensitive situations
• Skill in following through on assignments to completion
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload               
• Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
• Oral and written communication skills to convey information clearly to patients, faculty and staff
• Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person