As a Patient Service Representative Lead, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs and oversee the day-to-day operation of all PSRs in the clinic setting.

You will work closely with the Practice Manager to provide leadership and direction to the PSR team, and coordinate PSR coverage in the clinic.You willpersonallyprovideassistancewith registration and dutieswhere needed. You will also support efficient clinic flow and communicate accurately and positively with team members, as well as working with the Practice Manager to ensure practice policies and guidelines are being met.

POSITION DETAILS: This position will work a Full-Time schedule (4,10 hour shifts). This position will provide lead support for the PSR team for Diabetes/Glycemic at all of our clinics (and outreach locations). This position will be located at our Meridian clinic: 3250 W Cherry Ln, Meridian, ID 83642.

MINIMUM QUALIFICATIONS: 

• Minimum of 3 years of experience in healthcare preferred.

• Customer service experiencerequired.

• Electronic health record (EHR) experiencea plus.

• Experience with process improvement or lean philosophy preferred.

ESSENTIAL FUNCTIONS:

• Knows, understands, incorporates, anddemonstratesthe Organization's Mission, Vision, and Values in behaviors, practices, and decisions.

• Performs Lead duties including but not limited to orienting, mentoring, training, scheduling, and coaching employees. 

• Assist the Practice Managerwith monitoringwork performance and provides input on performance evaluations.

• Creates schedules and managestimecards.

• Ensures staff are informed of andcomply withwritten policies and procedures to supportclinic.

• Promotes and fosters teamwork.

• Assists the Practice Manager withmaintainingaccurateemployee files.

• Reactsin a timely mannerto resolve patient complaints promoting customer service.

• Protects patients’ rights bymaintainingconfidentiality of personal and financial information and follows guidelines for HIPPA's regulations.

• Participates in network process improvement projects as needed.

• Assistswith efforts to foster financial stewardship. 

• Maintains business office inventory and equipment and order supplies.

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About Saint Alphonsus:

• Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

• Visitwww.saintalphonsus.org/careersto learn more about the benefits,cultureand career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness,dignityand respect. We are committed torecruitandretaina diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individualwith regard torace, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.