Employment Type:

Shift:

Description:

Infusion Scheduling Coordinator

**Position allows working on-site or remotely**

Department: Infusion Services

Location: Trinity Health Ann Arbor

Total Rewards and Benefits:

• Competitive compensation, DAILYPAY

• Benefits effective Day One! No waiting periods.

• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

• Retirement savings plan with employer match and contributions

• Opportunity for growth and advancement throughout Trinity Health

• Tuition Reimbursement

Position Purpose:

The Outpatient Infusion Visit Coordinatoris responsible forthe coordination of all chemotherapy and non-chemotherapy visits within the Cancer Center. This includes theaccurateandtimelyscheduling ofvarious typesof therapies according to established protocols while considering the resources available (e.g.,clinical team, pharmaceutical supply, infusion chair space,etc.). They will work with patients, providers, and the clinical team to ensure complete follow-through from theinitialvisit-to-final treatment. 

Status Available: Full-time, 40 hours/week

Required Qualifications:

Education:

• Highschool diploma or GED.Associate'sdegree or certificate in healthcare related field preferred.  

Experience:

• Minimumof one year scheduling experience in a health care setting.  Preferred experience would includecoordination ofpatientcarein a complex care setting,cancer center, specialty practice, or other oncologysetting;working with providers andcaregivers anduse of complex schedulingsoftware.

• Proficient in the use of an EMR software, EPIC preferred.

• Working knowledge with Microsoft Office applications.

• Basic understanding of medical terminology and reading physician orders.

​Physical and Mental Requirements and Working Conditions:

• Ability to exercise independent judgment to set and prioritize cases and defined workload.

• Must be able to communicate effectively with internal and external providers.

• Must demonstrate the ability to learn quickly and handle multiple tasks while remaining calm and focused.

• Must be detail-oriented and able to follow oral and written instructions.

What you will do:

• Research individualized therapy plans (chemotherapy, immunotherapy,etc.) ensuring patients are scheduled according to established protocol and clinical best practices. 

• Can effectively coordinate the scheduling of a complex patient population within the constraints of clinical team availability, adequate pharmaceutical drug supply and/or blood products, and therapy chair space.

• Actively engages with the onsiteLeadInfusion Nurse Coordinator throughout the day and ongoing, to ensure adequate support of the infusion clinic (e.g.,communicatingthat a new CADD pump treatment is beginning, or ensuringa cancellation is adequately managed).

• Read and interpret physician office notes to ensure ongoing coordination of extended treatment plans requiring multiple visits over the course of several weeks or months. 

• Coordination of special procedures with our oncology providers including bone marrow biopsies.

• Ensures coordination of visits adhere to Cancer Research study protocols, where applicable.

• Coordinates patient schedules in collaboration with external departments including radiation oncology, urology, neurology, radiology,etc. Coordinates products from local Blood Bank for blood/platelet transfusions.

• Can effectively prioritize stat/urgent requests to ensure escalation occurs intimelymanner during critical patientsituation(e.g.,hydration, blood transfusions, and urgent chemotherapies).

• Understands protocol and can effectively educate a patient on their required lab work prior to each relevant therapyvisit.

• Responsible for creating a hospital account (HAR), assigning referrals from workqueue to appointments.

• Responds to In-basket communications, secure chats, Teams messages, emails, and physician orders (Intent-to-Treat) in EPICin a timely manner.Usesproper medical terminology to translate clinical informationtoschedule patients appropriately for treatment.Triages all incoming calls, assesses callers' needs, directs to appropriatedepartment.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.